Page 1
VoIP Emergency Intercom
Operations Guide
Part #011035
Document Part #930279A
for Firmware Version 3.3.2
CyberData Corporation
2555 Garden Road
Monterey, CA 93940
(831) 373-2601
Page 2
PoE VoIP Intercom Operations Guide 930279A
Phone: (831) 373-2601
Technical Support Ext. 333
[email protected]
Fax: (831) 373-4193
Company and product information at www.cyberdata.net
Part # 011035
COPYRIGHT NOTICE:
© 2009, CyberData Corporation, ALL RIGHTS RESERVED.
This manual and related materials are the copyrighted property of CyberData Corporation. No part
of this manual or related materials may be reproduced or transmitted, in any form or by any means
(except for internal use by licensed customers), without prior express written permission of
CyberData Corporation. This manual, and the products, software, firmware, and/or hardware
described in this manual are the property of CyberData Corporation, provided under the terms of an
agreement between CyberData Corporation and recipient of this manual, and their use is subject to
that agreement and its terms.
DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
manual or the products, software, firmware, and/or hardware described herein, and CyberData
Corporation assumes no liability for damages or claims resulting from any use of this manual or
such products, software, firmware, and/or hardware. CyberData Corporation reserves the right to
make changes, without notice, to this manual and to any such product, software, firmware, and/or
hardware.
OPEN SOURCE STATEMENT: Certain software components included in CyberData products are
subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)
“open source” or “free software” licenses. Some of this Open Source Software may be owned by
third parties. Open Source Software is not subject to the terms and conditions of the CyberData
COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open
Source Software is determined by the terms of the GPL, LGPL, or third party, according to who
licenses that software.
Software or firmware developed by CyberData that is unrelated to Open Source Software is
copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied,
modified, reverse-engineered, or otherwise altered without explicit written permission from
CyberData Corporation.
TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are
trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be
the trademarks or registered trademarks of their respective owners.
CyberData Corporation 930279A Operations Guide
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Important Safety Instructions
GENERAL ALERT
GENERAL ALERT
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s
instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the
provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete
outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.
13. Prior to installation, consult local building and electrical code requirements.
14. WARNING: The VoIP Intercom enclosure is not rated for any AC voltages
!
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
CyberData Corporation 930279A Operations Guide
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Pictorial Alert Icons
GENERAL ALERT
Hazard Levels
Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or
serious injury. This is limited to the most extreme situations.
Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.
General Alert
This pictoral alert indicates a potentially hazardous situation. This alert will be
followed by a hazard level heading and more specific information about the
hazard.
Ground
This pictoral alert indicates the Earth grounding connection point.
Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or
moderate injury. It may also alert users against unsafe practices.
Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).
The safety guidelines for the equipment in this manual do not purport to address all the safety issues
of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and
health practices and determine the applicability of regulatory limitations prior to use. Potential
safety hazards are identified in this manual through the use of words Danger, Warning, and Caution,
the specific hazard type, and pictorial alert icons.
CyberData Corporation 930279A Operations Guide
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Revision History
Revision Date Released Description of Changes
A 5/14/2009 This is the first release of the manual.
CyberData Corporation 930279A Operations Guide
Page 6
Contents
Chapter 1 Product Overview 1
1.1 How to Identify This Product ..............................................................................................................1
1.2 Typical System Installation ...................................................................................................................2
1.3 Product Features .....................................................................................................................................3
1.4 Supported Protocols ..............................................................................................................................3
1.5 Supported SIP Servers ...........................................................................................................................3
1.6 Product Specifications ...........................................................................................................................4
1.7 Dimensions .............................................................................................................................................4
Chapter 2 Installing the VoIP Emergency Intercom 5
2.1 Parts List ..................................................................................................................................................5
2.1 Intercom Setup ........................................................................................................................................6
2.1 Configure the Intercom Parameters .................................................................................................13
2.1 Upgrade the Firmware and Reboot the Intercom ...........................................................................27
i
2.1.1 VoIP Intercom Connections .......................................................................................................6
2.1.2 Connecting a Device to the Auxiliary Relay ...........................................................................7
2.1.3 Identifying the VoIP Intercom Connectors ..............................................................................8
2.1.4 Call Button and Indicator Light ................................................................................................9
2.1.5 Network Connectivity, and Data Rate ..................................................................................10
2.1.6 RTFM Switch Jumper ...............................................................................................................11
2.1.7 Adjust the Volume ....................................................................................................................12
2.1.1 Log in to the Configuration Home Page ................................................................................14
2.1.2 Configure the Network Parameters ......................................................................................16
2.1.3 Set up the Intercom ...................................................................................................................18
2.1.4 Configure the SIP Parameters .................................................................................................21
2.1.5 Configure the Sensor Setup Parameters ................................................................................25
2.1.1 Reboot the Intercom ..................................................................................................................30
Appendix A Mounting the Indoor Intercom 31
A.1 Mount the Intercom ...........................................................................................................................31
Appendix B Setting up a TFTP Server 34
B.1 Set up a TFTP Server ...........................................................................................................................34
B.1.1 In a LINUX Environment ........................................................................................................34
B.1.2 In a Windows Environment ...................................................................................................34
B.1.3 In a Solarwinds Server Environment ....................................................................................34
Appendix C Troubleshooting/Technical Support 35
C.1 Frequently Asked Questions (FAQ) .................................................................................................35
C.2 Documentation ....................................................................................................................................35
C.3 Contact Information ............................................................................................................................35
C.4 Warranty ...............................................................................................................................................36
Index 37
Operations Guide 930279A CyberData Corporation
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1 Product Overview
VoIP INTERCOM,PoE,INDOOR ONLY
EMERGENCY PHONE VERSION,RoHS
011035A / 021490I
035000001
Model number
WWW.CYBERDATA.NET
1.1 How to Identify This Product
To identify the VoIP Emergency Intercom, look for a model number label similar to the one shown in
Figure 1-1. The number on the label should be 011035.
Figure 1-1. Model Number Label
1
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1.2 Typical System Installation
Door Strike
VoIP Intercom
VoIP Intercom
IP Phone
IP PBX Server
Generic PoE Hub
12 34 56
GENERAL ALERT
GENERAL ALERT
GENERAL ALERT
The Voice-over-IP (VoIP) VoIP Emergency Intercom is a SIP endpoint designed to provide VoIP
phone connectivity in a tamper proof and secure package.
Figure 1-2 illustrates how the VoIP Emergency Intercom can be installed as part of a VoIP phone
system.
Figure 1-2. Typical Installation—Door Entry/Access Control
Product Overview
Typical System Installation
2
.
Warning
Electrical Hazard: The VoIP Intercom enclosure is not rated for any AC voltages.
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
Operations Guide 930279A CyberData Corporation
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1.3 Product Features
●
PoE 802.3af enabled (Powered-overEthernet)
●
SIP compliant
●
Adaptive half-duplex voice operation
●
Network web management
●
Network adjustable speaker volume and
microphone sensitivity
●
Network downloadable firmware
●
Doubles as a paging speaker
●
Dry relay contact for auxiliary control
●
Peer-to-peer capable
●
Door closure and tamper alert signal
●
PTT multicast support
Product Overview
Product Features
3
1.4 Supported Protocols
The Intercom supports:
● SIP
● HTTP Web-based configuration
Provides an intuitive user interface for easy system configuration and verification of Intercom
operations.
● DHCP Client
Dynamically assigns IP addresses in addition to the option to use static addressing.
● TFTP Client
Facilitates Web-based firmware upgrades of the latest Intercom capabilities.
● RTP
● RTP/AVP - Audio Video Profile
● Audio Encodings
PCMU (G.711 mu-law)
PCMA (G.711 A-law)
Packet Time 20 ms
1.5 Supported SIP Servers
Information on how to configure the Intercom for the supported SIP servers is available on the VoIP
Emergency Intercom product page at:
http://www.cyberdata.net/support/voip/index.html
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1.6 Product Specifications
2.11 [53.5]
Inches [Millimeter]
4.53 [115.0]
4.53 [115.0]
Category Specification
Speaker Output 1 Watt Peak Power
Network Rate 10/100 Mbps
Power Requirement PoE 802.3af compliant
or +5 volts at 1000mA
Protocol SIP
Part Number 011035
Dimensions 4.53” x 4.53” x 2.11” (H x W x D)
Weight
Auxiliary Relay
0.71 lbs./shipping weight of 1.1 lbs.
(0.32 kg/shipping weight of 0.5 kg)
2 A at 30 VDC
Product Overview
Product Specifications
4
1.7 Dimensions
Figure 1-3. Dimensions
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2 Installing the VoIP Emergency Intercom
2.1 Parts List
Ta bl e 2-1 illustrates the SiP VoIP and PoE Speaker parts.
Table 2-1. Parts List
Quantity Part Name Illustration
1 Intercom Assembly
1 Installation Quick Reference Guide
5
1 Intercom Mounting Accessory Kit
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2.1 Intercom Setup
Alternate Power Input:
1 = +5V at 1000 mA
2 = Power Ground
Relay Contact:
(2A at 30 VDC or 0.4A at 125 VAC
for continuous loads)
3 = Normally Open Common
4 = Normally Open Contact
5 = Door Sense Input
6 = Door Sense Ground Reference
J3 - Terminal Block
Wire in,
accept wire range
from 16-26 AWG
3
4
Relay Contact:
(2A at 30 VDC for continuous loads)
3 = Normally Open Common
4 = Normally Open Contact
5 = Door Sense Input
6 = Door Sense Ground Reference
2 = Power Ground
1 = +5V at 1000 mA
3
4
Alternate Power Input:
2.1.1 VoIP Intercom Connections
Figure 2-4 shows the pin connections on the J7 (terminal block). This terminal block can accept a
wire range from 16 AWG to 26 AWG.
Note As an alternative to using PoE power, you can supply 5 VDC at 1000 mA into the terminal
block.
Figure 2-4. VoIP Intercom Connections
Installing the VoIP Emergency Intercom
Intercom Setup
6
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2.1.2 Connecting a Device to the Auxiliary Relay
GENERAL ALERT
GENERAL ALERT
GENERAL ALERT
1
2
3
4
VoIP Intercom
5
6
Example of External Relay (not supplied)
Intercom PCB
Auxiliary Relay Wiring Contacts
The VoIP Intercom incorporates an on-board relay which enables users to control an external relay
for activating an auxiliary device such as an electric door strike (see
contacts are limited to 1 amp at 30VDC. The Intercom relay activation time is selectable through the
web interface and is controlled by DTMF tones generated from the phone being called. The DTMF
tones are selectable from the web interface as well.
Warning
Electrical Hazard: The VoIP Intercom enclosure is not rated for any AC voltages.
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
Installing the VoIP Emergency Intercom
Intercom Setup
Figure 2-4). The Intercom relay
7
Note The three digit code for the auxiliary relay must be sent in conformance with RFC2833
DTMF generation.
OUT
Output Contacts
AC or DC rated
Depending Upon
Controlled Device
Requirements
Solid State
or
Mechanical
Relay
Controlled Device
Such As
Electric Door Strike
or
Strobe Light
AC or DC
Power Source
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
Figure 2-5. Auxiliary Relay Wiring Diagram
High PIV UltraFast
Switching Diode
IN
DC
-
POWER SUPPLY
MAX.
( )
30 VDC @ 1A
+
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2.1.3 Identifying the VoIP Intercom Connectors
See Figure 2-6 and Table 2-2 to identify the connector locations and functions.
Figure 2-6. Connector Locations
Installing the VoIP Emergency Intercom
Intercom Setup
8
Table 2-2. Connector Functions
Jumper Setting
J1 PoE Network Connection (RJ-45 ethernet)
J4 J-Tag (Factory only)
J3 Terminal Block (see Figure 2-4)
JP2 Call-Button/LED interface
JP4 Reset (Factory only)
JP5 Microphone Interface
JP6 Speaker Interface
JP8 Console (Factory only)
JP11 RTFM (see Section 2.1.6, "RTFM Switch Jumper")
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2.1.4 Call Button and Indicator Light
Call button and indicator light
2.1.4.1 Initial Power
Upon initial power or reset, you will see the following:
• The light is on.
• The light will blink twice to indicate that the Interfom has acquired its network settings and
is operational.
• The first blink indicates that the Interfom has acquired its network settings.
• The second blink indicates that the Interfom is operational.
2.1.4.2 Calling
● You may initiate a call by pressing the Call button.
● An active call is indicated by the light blinking at one second intervals.
● The Interfom will automatically answer an incoming call.
● You can press the Call button to terminate an active call whether the call was an incoming call
or a call that was initiated by you.
Installing the VoIP Emergency Intercom
Intercom Setup
9
Figure 2-7. Call Button and Indicator Light
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2.1.5 Network Connectivity, and Data Rate
When you plug in the Ethernet cable or power supply:
● The square, green Link light above the Ethernet port indicates that the network connection has
been established (see
baud rate:
• This light is yellow at 10 Mbps.
• It is orange at 100 Mbps.
2.1.5.1 Verify Network Activity
The square, yellow Activity light blinks when there is network activity.
Figure 2-8). The Link light changes color to confirm the auto-negotiated
Figure 2-8. Network Connector
Installing the VoIP Emergency Intercom
Intercom Setup
10
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2.1.6 RTFM Switch Jumper
When the Intercom is operational and linked to the network, use the Reset Test Function
Management (RTFM) switch (see
Intercom’s IP Address, test that the audio is working, and check the volume.
Note You must do this test prior to final assembly. Please remember to remove the RTFM switch
jumper prior to final assembly.
Installing the VoIP Emergency Intercom
Intercom Setup
Figure 2-9) on the Intercom board to announce and confirm the
Figure 2-9. RTFM Switch Jumper
11
2.1.6.1 Announcing the IP Address
To announce an Intercom’s current IP address:
1. Unplug the Intercom.
2. Install the RTFM jumper on JP11.
3. Plug the network cable into the Intercom to supply power to the Intercom. The LED will
illuminate during initialization, blink once, and then turn off.
4. The Intercom will announce the IP address.
5. After the Intercom has rebooted, remove the jumper from JP11.
6. Cycle power by disconnecting the PoE cable from J1 and plugging the PoE cable back into J1.
Operations Guide 930279A CyberData Corporation
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2.1.6.2 Restore the Factory Default Settings
When troubleshooting configuration problems, it is sometimes convenient to restore the device to a
known state.
Each Intercom is delivered with factory set default values. Use the RTFM switch on the Intercom
face to restore these parameters to the factory default settings.
To restore the factory default settings:
1. Complete steps 1 through 4 in Section 2.1.6.1, "Announcing the IP Address".
2. Press and hold the Call button for 10 seconds.
3. When you hear the announcement, release the Call button. The factory default settings are
restored, and the Interfom will automatically restart.
4. After the Intercom has rebooted, remove the jumper from JP11.
5. Cycle power by disconnecting the PoE cable from J1 and plugging the PoE cable back into J1.
Figure 2-10. RTFM Switch Jumper
Installing the VoIP Emergency Intercom
Intercom Setup
12
2.1.7 Adjust the Volume
You will be only able to adjust the volume through the network configuration page.
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2.1 Configure the Intercom Parameters
To configure the Intercom online, use a standard web browser.
Configure each Intercom and verify its operation before you mount it. When you are ready to mount
an Intercom, refer to
All Intercoms are initially configured with the following default IP settings:
When configuring more than one Intercom, attach the Intercoms to the network and configure one
at a time to avoid IP address conflicts.
Parameter Factory Default Setting
IP Addressing static
IP Address 192.168.3.10
Web Access Username admin
Web Access Password admin
Subnet Mask 255.255.255.0
Appendix A, "Mounting the Indoor Intercom" for instructions.
Table 2-3. Factory Default Settings
Installing the VoIP Emergency Intercom
Configure the Intercom Parameters
13
Default Gateway 192.168.3.1
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2.1.1 Log in to the Configuration Home Page
1. Open your browser to the Intercom IP address.
For the initial configuration of the Intercom, open your browser to the default IP address:
http://192.168.3.10
Note Make sure that the PC is on the same IP network as the Intercom.
Note You may also download CyberData’s VoIP Discovery Utility program which allows you to
easily find and configure the default web address of the CyberData VoIP products.
CyberData’s VoIP Discovery Utility program is available on the VoIP Emergency Intercom
product page at:
http://www.cyberdata.net/support/voip/index.html
2. When prompted, use the following default Web Access Username and Web Access Password
to access the Home Page (
Web Access Username: admin
Web Access Password: admin
Figure 2-11):
Installing the VoIP Emergency Intercom
Configure the Intercom Parameters
14
Figure 2-11. Home Page
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Installing the VoIP Emergency Intercom
Configure the Intercom Parameters
3. On the Home Page, review the setup details and navigation buttons described in Ta bl e 2-4.
Table 2-4. Home Page Overview
Web Page Item Description
Device Name Shows the device name.
Serial # Device serial number.
Ethernet Address Device ethernet address.
IP Addressing Shows the current IP addressing setting (DHCP or static).
IP Address Shows the current IP address.
Subnet Mask Shows the current subnet mask address.
Default Gateway Shows the current default gateway address.
DNS Server 1 Shows the current DNS server 1address.
DNS Server 2 Shows the current DNS server 2address.
Speaker Volume (0-9) Shows the current volume level.
Microphone Gain (0-9) Shows the current microphone gain level.
Primary Dial-Out Shows the current primary dial-out number
Link to the Intercom Setup web page.
15
Link to the Network Setup web page.
Link to the SIP Setup web page.
Link to the Upgrade Firmware web page.
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2.1.2 Configure the Network Parameters
1. Click the Network Setup button to open the Network Setup page (Figure 2-12).
Figure 2-12. Network Setup Page
Installing the VoIP Emergency Intercom
Configure the Intercom Parameters
16
2. On the Network Setup page, enter values for the parameters indicated in Ta bl e 2-5.
Table 2-5. Network Setup Parameters
Web Page Item Description
IP Addressing* Select either DHCP IP Addressing or Static IP Addressing by
marking the appropriate radio button. If you select Static, configure
the remaining parameters indicated in
go to Step 3.
IP Address* Enter the Static IP address.
Subnet Mask Enter the Subnet Mask address.
Default Gateway Enter the Default Gateway address.
DNS Server 1* Enter the DNS Server 1 address.
DNS Server 2* Enter the DNS Server 2 address.
Click this button to save your configuration settings. Changing a
parameter that has an asterisk next to it will cause a system reboot
when saved.
Link to the Intercom Setup page.
Table 2-5. If you select DHCP,
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Installing the VoIP Emergency Intercom
Configure the Intercom Parameters
Table 2-5. Network Setup Parameters (continued)
Web Page Item Description
Link to the SIP Setup page.
Link to the Upgrade Firmware page.
Link to the Home page.
3. After changing the parameters, click Save Settings. This updates the changed parameters and
reboots the Intercom if appropriate.
4. Connect the Intercom to the target network.
5. From a system on the same network as the Intercom, open a browser with the new IP address of
the Intercom.
17
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2.1.3 Set up the Intercom
1. Click the Intercom Setup button to open the Intercom Setup page. See Figure 2-13.
Figure 2-13. Intercom Setup
Installing the VoIP Emergency Intercom
Configure the Intercom Parameters
18
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Installing the VoIP Emergency Intercom
Configure the Intercom Parameters
2. On the Intercom Setup page, enter values for the parameters indicated in Ta bl e 2-6.
Table 2-6. Intercom Setup Parameters
Web Page Item Description
Device Name Enter a descriptive name for this device (if desired).
Change Username Use this field to change the Web Access Username
Change Password Use this field to change the Web Access Password
Re-enter New Password Use this field to re-enter a new password
Speaker Volume (0 - 9) Shows the current volume level.
Microphone Gain (0 - 9) Shows the current microphone gain level.
Auto Answer When Auto Answer is Off, the Intercom will play a
ringtone through the speaker until someone presses the
button.
Activate Relay During Ring With the Activate Relay During Ring option, the relay
will be activated for as long as the phone is ringing.
NOTE: When the phone is set to Auto Answer, it will not
ring and this option does nothing.
Activate Relay On Button Press If you select Yes, this will activate the relay for a user-
selectable amount of time when the button is pressed.
19
Relay on Button Press Timeout (in seconds) Type the desired number of seconds for the timeout on
the relay after the button is pressed.
Auxiliary Relay Allows you to enable or disable the auxiliary relay.
DTMF Relay Activation Code (3 digits) Use this field to enter the DTMF relay activation code.
DTMF Activation Duration (in seconds) Type the desired DTMF activation duration (in seconds).
NOTE: A DTMF activation duration of 0 will toggle the
relay indefinitely or until the activation code is sent again
Button Lit When Idle If you select Yes, the front button light will remain on when
a call is not active.
If you select No, the front button light will remain off when
a call is not active. The button light will still flash when a
call is active.
Play Ringback tone If you select Yes, then while initiating a call to a remote
phone, this will enable the Interfom to play a ringtone
while the remote device is ringing.
Click on this button to save your configuration settings.
Click on this button to do a relay test. Generates a voice
message for testing the Intercom audio quality and
volume.
Click on this button to do an audio test. Generates a voice
message for testing the Intercom audio quality and
volume.
Link to the Home page.
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Table 2-6. Intercom Setup Parameters (continued)
Web Page Item Description
Link to the Network Setup page.
Link to the SIP Setup page.
Link to the Sensor Setup page.
Link to the Upgrade Firmware page.
3. After changing the parameters, click Save Settings.
Installing the VoIP Emergency Intercom
Configure the Intercom Parameters
20
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2.1.4 Configure the SIP Parameters
1. Click SIP Setup to open the SIP Setup page (Figure 2-14).
Note For specific server configurations, go to the VoIP Emergency Intercom product page at:
http://www.cyberdata.net/support/voip/index.html
Figure 2-14. SIP Setup Page
Installing the VoIP Emergency Intercom
Configure the Intercom Parameters
21
2. On the SIP Setup page, enter values for the parameters indicated in Ta bl e 2-7.
Table 2-7. SIP Setup Parameters
Web Page Item Description
SIP Server* Enter the SIP server represented as either a numeric IP
address in dotted decimal notation or the fully qualified
host name (FQHN) up to 64 characters.
Outbound Proxy Enter the Outbound Proxy as either a numeric IP address
in dotted decimal notation or the fully qualified host name
(FQHN) up to 64 characters.
Remote SIP Port* Enter the Remote SIP Port number (default 5060).
Local SIP Port* Enter the Local SIP Port number (default 5060).
SIP User ID* Enter the SIP User ID (up to 25 alphanumeric characters).
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Installing the VoIP Emergency Intercom
Configure the Intercom Parameters
Table 2-7. SIP Setup Parameters (continued)
Web Page Item Description
Authenticate ID* Enter the Authenticate ID (up to 25 alphanumeric
characters).
Authenticate Password* Enter the Authenticate Password (up to 25 alphanumeric
characters).
SIP Registration* Enable/Disable SIP Registration.
Unregister on Reboot* • Select Yes to automatically unregister the Intercom when
it is rebooted.
• Select No to keep the Intercom registered when it is
rebooted.
Register Expiration* Enter the SIP Registration lease time in minutes (default 60
minutes).
Dial-Out Extension Enter the button dial-out extension number.
The Dial Out Extension also supports the addition of
comma delimited pauses before sending additional DTMF
tones (using rfc2833). The first comma will pause three
seconds after a call is first established with a remote
device. Subsequent commas will pause for two seconds. A
pause of one second will be sent after each numerical digit.
Examples of Dial-Out Extension strings:
302: Dial out extension 302 and establish a call.
302,2: Dial out extension 302 and establish a call. Wait
three seconds and then send the DTMF tone '2'.
302,25,,,4,,1: Dial out extension 302 and establish a call.
Wait 3 seconds and then send the DTMF tone '2'. Send out
DTMF tone 5. Wait six seconds. Send out DTMF tone 4.
Wait four seconds. Send out DTMF tone 1.
Note: The maximum number of total characters in the dialout field is 25.
22
Click this button to save your configuration settings.
Changing a parameter that has an asterisk next to it will
cause a system reboot when saved.
Link to the Intercom Setup page.
Link to the Network Setup page.
Link to the Upgrade Firmware page.
Link to the Home page.
3. After changing the parameters, click Save Settings.
Operations Guide 930279A CyberData Corporation
Page 29
2.1.4.1 Point-to-Point Configuration
Board is set to not register with a SiP server
When the board is set to not register with a SIP server (see Figure 2-15), it's possible to set the
intercom to dial out to a single endpoint.
In this case, the dial-out extension should be the IP address of the remote device. The Intercom can
also receive Point-to-Point calls. The delayed DTMF functionality is available in the Point-to-Point
Mode.
Note Receiving point-to-point SiP calls may not work with all phones.
Figure 2-15. SIP Setup Page Set to Point-to-Point Mode
Installing the VoIP Emergency Intercom
Configure the Intercom Parameters
23
Operations Guide 930279A CyberData Corporation
Page 30
2.1.4.2 Delayed DTMF
On the SIP setup page the dial out extension now supports the addition of comma delimited pauses
and sending additional DTMF tones (using rfc2833). The first comma will pause three seconds after
a call is first established with a remote device. Subsequent commas will pause for 2 seconds. A
pause of one second will be sent after each numerical digit.
Extension String Resulting Action
302 Dial out extension 302 and establish a call
302,2 Dial out extension 302 and establish a call, wait 3 seconds then send the
302,25,,,4,,1 Dial out extension 302 and establish a call, wait 3 seconds then send the
Note The maximum number of total characters in the dial-out field is 25.
Installing the VoIP Emergency Intercom
Configure the Intercom Parameters
Table 2-8. Examples of Dial-Out Extension Strings
DTMF tone '2'
DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF
tone 4, wait 4 seconds, send out DTMF tone 1
24
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2.1.5 Configure the Sensor Setup Parameters
The door sensor (pins 5 and 6) on the header can be used to monitor a door's open or closed state.
There is an option on the sensor setup page to trigger on an open or short condition on these pins.
The door sensor alarm will be activated when the Door Open Timeout parameter has been met.
The intrusion sensor is an optical sensor installed on the Intercom board and will be activated when
the Intercom is removed from the case.
For each sensor there are four actions the Intercom can take:
● Flash the LED until the sensor is deactivated (roughly 10 times/second)
● Activate the relay until the sensor is deactivated
● Loop an audio file out of the Intercom speaker until the sensor is deactivated
● Call a preset extension and play a pre-recorded audio file (once)
Note Calling a preset extension can be setup as a point-to-point call, but currently can't send
delayed DTMF tones.
1. Click Sensor Setup to open the Sensor Setup page (Figure 2-16).
Installing the VoIP Emergency Intercom
Configure the Intercom Parameters
25
Figure 2-16. Sensor Setup Page
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Installing the VoIP Emergency Intercom
Configure the Intercom Parameters
2. On the Sensor Setup page, enter values for the parameters indicated in Tab le 2-9.
Table 2-9. Sensor Setup Parameters
Web Page Item Description
Door Sensor
Flash Button LED* Select Yes to flash the LED until the sensor is deactivated
(roughly 10 times/second).
Activate Relay Select Yes to activate the relay until the sensor is
deactivated.
Play Audio Locally Select Yes to loop an audio file out of the Interfom speaker
until the sensor is deactivated.
Play Audio Remotely Select Yes to call a preset extension and play a pre-
recorded audio file (once).
Dial Out Extension Enter the button dial-out extension number.
Door Open Timeout (in seconds) Select the number of seconds that you want to pass before
the door sensor is activated.
Door Sensor Normally Closed Select the inactive state of the door sensors.
Intrusion Sensor
26
Flash Button LED* Select Yes to flash the LED until the sensor is deactivated
(roughly 10 times/second).
Activate Relay Select Yes to activate the relay until the sensor is
deactivated.
Play Audio Locally Select Yes to loop an audio file out of the Interfom speaker
until the sensor is deactivated.
Play Audio Remotely Select Yes to call a preset extension and play a pre-
recorded audio file (once).
Dial Out Extension Enter the button dial-out extension number.
Click this button to save your configuration settings.
Changing a parameter that has an asterisk next to it will
cause a system reboot when saved.
Link to the Intercom Setup page.
Link to the Network Setup page.
Link to the Upgrade Firmware page.
Link to the Home page.
3. After changing the parameters, click Save Settings.
Operations Guide 930279A CyberData Corporation
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Installing the VoIP Emergency Intercom
Upgrade the Firmware and Reboot the Intercom
2.1 Upgrade the Firmware and Reboot the Intercom
To upload the Intercom firmware from your PC:
1. Set up a TFTP server.
If you do not already have a TFTP server running on your network, see Appendix B, "Setting up
a TFTP Server".
2. Retrieve the latest Intercom firmware from the VoIP Emergency Intercom product page at:
http://www.cyberdata.net/support/voip/index.html
3. Unzip the Intercom version file. This file may contain the following:
• Firmware file
• Release notes
4. Copy the firmware files to be upgraded to the appropriate TFTP server directory:
• c:\tftp-root\for Windows
• /tftpboot/for Linux
27
5. Log in to the Intercom home page as instructed in Section 2.1.1, "Log in to the Configuration
Home Page".
6. Click the Upgrade Firmware button to open the Firmware Upgrade page. See Figure 2-17.
Figure 2-17. Firmware Upgrade Page
7. Enter the IP address of your TFTP server into the TFTP Server IP parameter field.
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Installing the VoIP Emergency Intercom
Upgrade the Firmware and Reboot the Intercom
8. Enter the firmware filename of the file to be uploaded into the New Filename parameter field.
For example, kernel filename 201-image-spk-sip.bin.
9. Click Upload File.
Note This starts the upload process. Once the Intercom has uploaded the file, the Uploading
Firmware countdown page appears, indicating that the firmware is being written to flash.
The Intercom will automatically reboot when the upload is complete. When the countdown
finishes, the Firmware Upgrade page will refresh. The uploaded firmware filename should
be displayed in the system configuration (indicating successful upload and reboot).
Note If you are upgrading an older version of the Interfom firmware to version 3.3.0 or later,
several features will be in an unknown or random state. Therefore, in the case of a firmware
upgrade to version 3.3.0 or later, CyberData recommends that you go to the Intercom Setup
page and make sure the following values are set properly.
• Auto Answer
• Activate Relay on Ring
• Activate Relay on Button Press
• Relay on Button Press Timeout
• Button Lit when Idle
• Play Ringback Tone
On the Sensor Setup page make sure that all of the settings are set properly.
28
10. Repeat steps 8 and 9 if you are uploading the Kernel and Application files.
For example, Application filename 201-romdisk-spk-sip.img.
Ta bl e 2-10 shows the web page items on the Firmware Upgrade page.
Table 2-10. Firmware Upgrade Parameters
Web Page Item Description
System Configuration Shows the current configuration.
BootLoader Shows the current boot loader filename.
Firmware Shows the firmware for partition 1 and 2.
TFTP Server IP Enter the TFTP Server IP address.
New Filename Use this field to enter the new file name for the kernel or
application firmware file that you are uploading.
Click on this button to automatically upload the selected
firmware and reboot the system.
Link to the Network Setup page.
Link to the Intercom Setup page.
Link to go to the SIP Setup page.
Operations Guide 930279A CyberData Corporation
Page 35
Table 2-10. Firmware Upgrade Parameters (continued)
Web Page Item Description
Link to the Home page.
Click on this button to reboot the system.
Installing the VoIP Emergency Intercom
Upgrade the Firmware and Reboot the Intercom
29
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2.1.1 Reboot the Intercom
To reboot a Intercom, log in to the web page as instructed in Section 2.1.1, "Log in to the
Configuration Home Page".
1. Click Upgrade Firmware to open the Firmware Upgrade page (Figure 2-18).
Installing the VoIP Emergency Intercom
Upgrade the Firmware and Reboot the Intercom
Figure 2-18. Reboot System Section
30
2. Click Reboot. A normal restart will occur.
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Appendix A: Mounting the Indoor Intercom
A.1 Mount the Intercom
Before you mount the Intercom, make sure that you have received all the parts for each Intercom.
Refer to Ta bl e A-1.
Table A-1. Wall Mounting Components (Part of the Accessory Kit)
Quantity Part Name Illustration
4 6-32 x 1" Pan head phillips wood screw
31
4 Plastic-ribbed anchor
Table A-1. Gang Box Mounting Components
Quantity Part Name Illustration
4 6-32 x 0.5-inch flat undercut Phillips machine
screw
Operations Guide 930279A CyberData Corporation
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Figure A-1 shows how to properly connect the VoIP Intercom.
J2
J5
J6
To J6
From Speaker
To J5
From Microphone
From Pushbutton
To J2
921144B
611457B
611459B
Figure A-1. Cable Connections
Mount the Intercom
32
Operations Guide 930279A CyberData Corporation
Page 39
Figure A-2 shows a 1-Gang Box and a 2-Gang Box mounting option.
DRYWALL
CUTOUT
CUTOUT
DRYWALL
EARTH GROUND
HERE
[NOT PROVIDED]
EARTH GROUND CABLE
EARTH GROUND CABLE
[NOT PROVIDED]
INSULATED
INSULATED
Note Be sure to connect the Intercom up to the Earth Ground.
Figure A-2. Gang Box Mounting
Mount the Intercom
33
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Page 40
Appendix B: Setting up a TFTP Server
B.1 Set up a TFTP Server
Upgrading the VoIP Emergency Intercom firmware requires a TFTP server on which you access the
Web interface where you can upload the firmware files.
B.1.1 In a LINUX Environment
To set up a TFTP server on LINUX:
1. Create a directory dedicated to the TFTP server, and move the files to be uploaded to that
directory.
2. Run the following command where /tftpboot/ is the path to the directory you created in
Step 1: the directory that contains the files to be uploaded. For example:
34
in.tftpd -l -s /tftpboot/your_directory_name
B.1.2 In a Windows Environment
You can find several options online for setting up a Windows TFTP server. This example explains
how to use the Solarwinds freeware TFTP server, which you can download from the
VoIP Emergency Intercom product page at:
http://www.cyberdata.net/support/voip/index.html
To set up a TFTP server on Windows:
1. Install and start the software.
2. Select File/Configure/Security tab/Transmit Only.
3. Make a note of the default directory name, and then move the firmware files to be uploaded to
that directory.
B.1.3 In a Solarwinds Server Environment
You can find several options online for setting up a Solarwinds server. This example explains how to
use the Solarwinds freeware TFTP server, which you can download from the
VoIP Emergency Intercom product page at:
http://www.cyberdata.net/support/voip/index.html
Operations Guide 930279A CyberData Corporation
Page 41
Appendix C: Troubleshooting/Technical Support
C.1 Frequently Asked Questions (FAQ)
A list of frequently asked questions (FAQs) are available on the VoIP Emergency Intercom
product page at:
http://www.cyberdata.net/support/voip/index.html
C.2 Documentation
The documentation for this product is released in an English language version only.
You can download PDF copies of CyberData product documentation from the
VoIP Emergency Intercom product page at:
35
http://www.cyberdata.net/support/voip/index.html
C.3 Contact Information
Contact CyberData Corporation
2555 Garden Road
Monterey, CA 93940
USA
www.CyberData.net
Phone: 800-CYBERDATA (800-292-3732)
Fax: 831-373-4193
Sales Sales 831-373-2601 Extension 334
Technical Support
Returned Materials Authorization
Phone: 831-373-2601 Extension 333
Email: [email protected]
To return the product, contact the CyberData Returned Materials Authorization (RMA) department
at:
Phone: 831-373-2601, Extension 136
Email: [email protected]
When returning a product to CyberData, an approved CyberData RMA number must be printed on
the outside of the original shipping package. No product will be accepted for return without an
approved RMA number. Send the product, in its original package, to the following address:
Operations Guide 930279A CyberData Corporation
Page 42
CyberData Corporation
2555 Garden Road
Monterey, CA 93940
Attention: RMA "your RMA number"
C.4 Warranty
CyberData warrants its product against defects in material or workmanship for a period of two
years from the date of purchase. Should the product fail within the warranty period, CyberData will
repair or replace the product free of charge. This warranty includes all parts and labor.
If the product is out-of-warranty and fails, a flat rate repair charge of one half the product purchase
price will be assessed. Repair costs for products that are in warranty, but damaged by improper
modifications or abuse, will be charged at the out-of-warranty rate. Products returned to CyberData,
both in and out-of-warranty, are shipped to CyberData at the expense of the customer. Charges for
shipping repaired products back to the customer will be paid by CyberData.
Warranty
36
Operations Guide 930279A CyberData Corporation
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Index
37
Numerics
100 Mbps indicator light 10
A
AC voltages 2, 7
act light 10
activate relay (door sensor) 26
activate relay (intrusion sensor) 26
activate relay during ring 19
activate relay on button press 19
address, configuration login 14
announcing a intercom’s IP address 11, 12
asterisk 16
audio encodings 3
auto answer 19
auxiliary relay 19
auxiliary relay wiring diagram 7
B
baud rate
verifying 10
button lit when idle 19
C
cable connections 32
call button
button lit when idle feature 19
configurable parameters 15, 16, 19, 21, 28
configuration
default IP settings 13
network 16
SIP 21, 25
using Web interface 13
configuration home page 14
connector functions 8
connector locations 8
CyberData contact information, corporate, sales, tech
support, service 35
D
default
gateway 13
intercom settings 37
IP address 13
subnet mask 13
username and password 13
web login username and password 14
default gateway 13, 16
default intercom settings 12
default IP settings 13
default login address 14
DHCP Client 3
DHCP IP addressing 16
dial out extension (door sensor) 26
dial out extension (intrusion sensor) 26
dial-out extension
support for comma delimited pauses 22
dial-out extension strings 24
dimensions 4
discovery utility program 14
DNS server 16
door sensor 25, 26
activate relay 26
dial out extension 26
door open timeout 26
door sensor normally closed 26
flash button LED 26
play audio locally 26
play audio remotely 26
DTMF relay activation code 19
DTMF tones 24
dual speeds 10
E
earth ground 33
expiration time for SIP server lease 22
F
factory default settings 12
firmware
upgrading an older version of the intercom firmware
to version 3.3.0 28
where to download the latest firmware 28
where to get the latest firmware 27
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38
firmware upgrades 34
flash button LED (door sensor) 26
flash button LED (intrusion sensor) 26
G
gang box mounting 33
green link light 10
H
home page 14
http web-based configuration 3
I
identifying your product 1
illustration of intercom mounting process 31
installation, typical intercom system 2
intercom configuration
default IP settings 13
intercom configuration page
configurable parameters 15, 16, 19, 21, 28
intercom operations, verifying 18
intercom setup 18
intrusion sensor 25, 26
activate relay 26
dial out extension 26
flash button LED 26
play audio locally 26
play audio remotely 26
IP address 13, 16, 28
IP addressing 16
default setting 13
L
lease, SIP server expiration time 22
link light 10
Linux, setting up a TFTP server on 34
local SIP port 21
log in address 14
N
network activity, verifying 10
network configuration of intercom 16
network rate 4
Network Setup 16
O
orange link light 10
outbound proxy 21
P
packet time 3
part number 4
parts list 5
password
changing for web configuration access 18
for SIP server login 22
login 14
restoring the default 13
play audio locally (door sensor) 26
play audio locally (intrusion sensor) 26
play audio remotely (door sensor) 26
play audio remotely (intrusion sensor) 26
point-to-point configuration 23
port
local SIP 21
remote SIP 21
power requirement 4
product
configuring 13
mounting 31
parts list 5
product features 3
product overview
product features 3
product specifications 4
supported protocols 3
supported SIP servers 3
typical system installation 2
product specifications 4
protocols supported 3
R
M
microphone gain 15
mounting an intercom 31
Operations Guide 930279A CyberData Corporation
reboot 28, 30
registration and expiration, SIP server lease 22
relay
Page 45
39
activate during ring 19
activate on button press 19
on button press timeout 19
remote SIP port 21
reset test function management switch 11
resetting the IP address to the default 31, 35
restoring factory default settings 12, 37
ringback tone
configuration 19
RJ-45 8
RMA returned materials authorization 35
RTFM jumper 11, 12
RTFM jumper switch 11
RTFM switch 11, 12
RTP/AVP 3
S
server address, SIP 21
setting up a TFTP server 34
setting up an intercom 6
settings, default 12
SIP (session initiation protocol) 3
SIP Configuration 21, 25
SIP configuration
SIP Server 21
SIP registration 22
SIP server 21
SIP servers supported 3
solarwinds 34
speaker output 4
speaker volume 15
static IP addressing 16
subnet mask 13, 16
supported protocols 3
V
verifying
baud rate 10
intercom operations 18
network activity 10
network connectivity 10
W
warranty 36
web access password 13
web access username 13
web configuration log in address 14
web-based intercom configuration 13
weight 4
Windows, setting up a TFTP server on 34
Y
yellow act light 10
yellow link light 10
T
technical support, contact information 35
TFTP server 3, 34
U
unregister, from SIP server 22
user ID
for SIP server login 22
SIP 21
username
changing for web configuration access 18
default for web configuration access 14
restoring the default 13
Operations Guide 930279A CyberData Corporation
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