This manual and related materials are the copyrighted property of CyberData Corporation. No part of
this manual or related materials may be reproduced or transmitted, in any form or by any means
(except for internal use by licensed customers), without prior express written permission of
CyberData Corporation. This manual, and the products, software, firmware, and/or hardware
described in this manual are the property of CyberData Corporation, provided under the terms of an
agreement between CyberData Corporation and recipient of this manual, and their use is subject to
that agreement and its terms.
DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
manual or the products, software, firmware, and/or hardware described herein, and CyberData
Corporation assumes no liability for damages or claims resulting from any use of this manual or such
products, software, firmware, and/or hardware. CyberData Corporation reserves the right to make
changes, without notice, to this manual and to any such product, software, firmware, and/or
hardware.
OPEN SOURCE STATEMENT: Certain software components included in CyberData products are
subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)
“open source” or “free software” licenses. Some of this Open Source Software may be owned by third
parties. Open Source Software is not subject to the terms and conditions of the CyberData
COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open
Source Software is determined by the terms of the GPL, LGPL, or third party, according to who
licenses that software.
CyberData Corporation931293EOperations Guide
Software or firmware developed by CyberData that is unrelated to Open Source Software is
copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied,
modified, reverse-engineered, or otherwise altered without explicit written permission from
CyberData Corporation.
TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are
trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be
the trademarks or registered trademarks of their respective owners.
Revision Information
Revision 931293E, which corresponds to firmware version 11.7.1, was released on April 28, 2017,
and has the following changes:
•Updates Figure A-1, "Unit Dimensions—Front and Side View"
Browsers Supported
The following browsers have been tested against firmware version 11.7.1:
•Internet Explorer (version: 10)
•Firefox (also called Mozilla Firefox) (version: 33.0)
•Chrome (version 48.0.2564.116)
•Opera (version 12.16)
•Safari (version: 5.1.7)
Operations Guide931293ECyberData Corporation
Pictorial Alert Icons
GENERAL ALERT
Hazard Levels
Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or
serious injury. This is limited to the most extreme situations.
Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.
General Alert
This pictoral alert indicates a potentially hazardous situation. This alert will be
followed by a hazard level heading and more specific information about the hazard.
Ground
This pictoral alert indicates the Earth grounding connection point.
Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or
moderate injury. It may also alert users against unsafe practices.
Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).
The safety guidelines for the equipment in this manual do not purport to address all the safety issues
of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and
health practices and determine the applicability of regulatory limitations prior to use. Potential safety
hazards are identified in this manual through the use of words Danger, Warning, and Caution, the
specific hazard type, and pictorial alert icons.
CyberData Corporation931293EOperations Guide
Important Safety Instructions
GENERAL ALERT
GENERAL ALERT
GENERAL ALERT
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the provided
plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.
13. Prior to installation, consult local building and electrical code requirements.
14. WARNING: The Intercom enclosure is not rated for any AC voltages!
Warn in g
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
Warn in g
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
Warn in g
The PoE connector is intended for intra-building connections only and does not
route to the outside plant.
CyberData Corporation931293EOperations Guide
Contents
Chapter 1 Product Overview 1
1.1 How to Identify This Product .....................................................................................................1
1.2 Typical System Installation .......................................................................................................2
1.3 Product Features ......................................................................................................................4
C.3 Contact Information ..............................................................................................................112
C.4 Warranty and RMA Information ............................................................................................112
Index 113
ii
Operations Guide931293DCyberData Corporation
1 Product Overview
SIP OUTDOOR INTERCOM
011186E / 021106R
www.cyberdata.net
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
CAN ICES-3 (A)/NMB-3(A)
V11.7.1
00:20:F7:03:83:CA
186100001
Model number
Serial number begins with 1861
1.1 How to Identify This Product
To identify the SIP Outdoor Intercom, look for a model number label similar to the one shown in
Figure 1-1. Confirm the following:
•The model number on the label should be 011186.
•The serial number on the label should begin with 1861.
Figure 1-1. Model Number Label
1
Operations Guide931293DCyberData Corporation
1.2 Typical System Installation
802.3af Compliant Ethernet Switch
IP PhoneIP PBX Server
Intercom
802.3af Compliant Ethernet Switch
IP PhoneIP PBX Server
A CyberData Strobe Product
(such as the 011288 Auxiliary
RGB Strobe or the 011376 SIP
RGB Strobe) (sold separately)*
*See the Quick-Reference Placemat or Operations Guide of the
relevant CyberData Strobe product for connection specifics.
Intercom
The following figures illustrate how the SIP Outdoor Intercom can be installed as part of a VoIP
phone system.
Figure 1-2. Typical Installation
2
Figure 1-3. Installation with the Auxiliary RGB Strobe or the SIP RGB Strobe
Operations Guide931293DCyberData Corporation
Figure 1-4. Installation with the Door Strike Relay Module
802.3af Compliant Ethernet Switch
IP PhoneIP PBX ServerDoor Strike
011269 Door Strike Relay
Module (sold separately)*
*See the Quick-Reference Placemat or Operations Guide
of the relevant door strike relay for connection specifics.
Intercom
802.3at Compliant Ethernet Switch
IP PhoneIP PBX ServerDoor Strike
011375 Network Dual
Door Strike Relay
(sold separately)*
*See the Quick-Reference Placemat or Operations Guide
of the relevant door strike relay for connection specifics.
Door Strike
Intercom
3
Figure 1-5. Installation with the Network Dual Door Strike Relay
Operations Guide931293DCyberData Corporation
1.3 Product Features
The SIP Outdoor Intercom has the following features:
•Optional red/green/blue/white strobe kit connection available (part# 011288)
•Integrates with Network Dual Door Strike Relay Module (part# 011375) and Door Strike Relay
Module (part# 011269)
•Enhanced acoustic echo canceler
•PoE 802.3af enabled (Power-over-Ethernet)
•SIP compliant
•Full-duplex voice operation
•Now supports SRST (Survivable Remote Site Telephony) in a Cisco environment
•Streamlined case design
•Optional weather shroud for even greater weather protection
•Network web management and firmware download
•Network adjustable speaker volume
•Concurrent SIP and multicast paging
•Dry relay contact for auxiliary control
•Door closure and tamper alert signal
•Downloadable alert, ringtones and callout messages
4
Operations Guide931293DCyberData Corporation
1.4 Supported Protocols
The Intercom supports the following protocols:
•SIP (session initiation protocol)
•HTTP Web-based configuration
Provides an intuitive user interface for easy system configuration and verification of Intercom
operations.
•DHCP Client
Dynamically assigns IP addresses in addition to the option to use static addressing.
•TFTP Client
Facilitates hosting for the Autoprovisioning configuration file.
•RTP
•RTP/AVP - Audio Video Profile
•Facilitates autoprovisioning configuration values on boot
•Audio Encodings
PCMU (G.711 mu-law)
PCMA (G.711 A-law)
G.722
Packet Time 20 ms
5
1.5 Supported SIP Servers
The following link contains information on how to configure the device for the supported SIP servers:
Power InputPoE 802.3af compliant or +8 to +12VDC @ 1000mA Regulated Power Supply
Speaker Output2 Watts Peak Power
On-Board Relay1A at 30 VDC
Operating Temperature-10° C to 50° C (14° F to 122° F)
Payload TypesG711, A-law and µ-law, G.722
Dimensions
Weight
Boxed Weight
b
5.118 inches [130 mm] Length
2.252 inches [57.21 mm] Width
5.118 inches [130 mm] Height
2.0 lbs. (0.90 kg)
3.0 lbs. (1.36 kg)
6
a
ComplianceCE; EMC Directive – Class A EN 55032 & EN 55024, LV Safety Directive – EN 60950-1, RoHS
Com
pliant, FCC; Part 15 Class A, Industry Canada; ICES-3 Class A, IEEE 802.3 Compliant
IP RatingIP65
Part Number011186
011188 Weather Shroud (sold separately)
a. Contacts 1 and 2 on the J3 terminal block are only for powering the device from a non-PoE 12VDC power source
as an alternative to Network PoE power. Use of these contacts for any other purpose will damage the device and void
the product warranty.
b. Dimensions are measured from the perspective of the product being upright with the front of the product facing you.
Operations Guide931293DCyberData Corporation
1.7 Compliance
1.7.1 CE Testing
CE testing has been performed according to EN ISO/IEC 17050 for Emissions, Immunity, and Safety.
The Declaration of Conformity can be supplied upon request.
1.7.2 FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
7
Operations Guide931293DCyberData Corporation
2 Installing the SIP Outdoor Intercom
2.1 Parts List
Ta bl e 2-1 illustrates the SIP Outdoor Intercom parts.
NoteSee Appendix A, "Mounting the Intercom" for physical mounting information.
Table 2-1. Parts List
QuantityPart NameIllustration
1Intercom Assembly
1Installation Quick Reference Guide
8
1Intercom Mounting Accessory Kit
Operations Guide931293DCyberData Corporation
2.2 Intercom Components
Call Button
Microphone Hole
Speaker Drain Hole
See Section 2.5.5, "Call Button
and the Call Button LED" for
information about the functionality
of the Call Button.
Figure 2-1 shows the components of the Intercom.
Figure 2-1. Intercom Components
9
Operations Guide931293DCyberData Corporation
2.3 Intercom Setup
GENERAL ALERT
0.25"
Terminal Block
Wire (IN)
can accept 16 AWG wire
1
8
Alternate Power Input:
1 = +8 to +12VDC @ 1000mA Regulated Power Supply*
2 = Power Ground*
Relay Contact:
(1 A at 30 VDC for continuous loads)
3 = Relay Common
4 = Relay Normally Open Contact
5 = Sense Input
6 = Sense Ground
7 = Remote Switch "A"
8 = Remote Switch "B"
*Contacts 1 and 2 on the terminal block are only for
powering the device from a non-PoE 12VDC power
source as an alternative to Network PoE power. Use of
these contacts for any other purpose will damage the
device and void the product warranty.
3
4
Use a 3.17 mm (1/8-inch) flat blade
screwdriver for the terminal block screws
2.3.1 Intercom Connections
Figure 2-2 shows the pin connections on the terminal block. This terminal block can accept
16 AWG gauge wire.
10
NoteAs an alternative to
Power Supply into the terminal block.
Caution
Equipment Hazard: Contacts 1 and 2 on the terminal block are only for powering
the device from a non-PoE 12 VDC power source as an alternative to Network PoE
power. Use of these contacts for any other purpose will damage the device and void
the product warranty.
Figure 2-2. Connections and Alternate Power Input
using PoE power, you can supply +8 to +12VDC @ 1000mA Regulated
Operations Guide931293DCyberData Corporation
2.3.1.1 Remote Switch Connection
Terminal Block
7
8
Wiring pins 7 and 8 of the terminal block to a switch will initiate a SIP call when the switch is closed.
The call will go to the extension specified as the dial out extension on the SIP page.
Figure 2-3. Remote Switch Connection
11
Operations Guide931293DCyberData Corporation
2.3.2 Using the On-Board Relay
GENERAL ALERT
GENERAL ALERT
GENERAL ALERT
Warning
Electrical Hazard:
according to all local electrical and building codes.
Warning
Electrical Hazard:
and momentarily closed configuration. Neither the alternate power input nor PoE
power can be used to drive a door strike.
Warning
Electrical Hazard:
Any use of this relay beyond its normal operating range can cause damage to the
product and is not covered under our warranty policy.
This product should be installed by a licensed electrician
The relay contacts are dry and provided for a normally open
The relay does not support AC powered door strikes.
12
The device has a built-in relay that can be activated by a web configurable DTMF string that can be
received from a VoIP phone supporting out of band (RFC2833) DTMF as well as a number of other
triggering events. See the Device Configuration Page on the web interface for relay settings.
This relay can be used to trigger low current devices like LED strobes and security camera input
signals as long as the load is not an indu
1 Amp @ 30 VDC. Inductive loads can cause excess
ctive type and the relay is limited to a maximum of
ive “hum” and can interfere with or damage the
unit’s electronics.
We highly recommend that inductive load and high current de
vices use our Network Dual Door
Strike Relay (CD# 011375) (see Section 2.3.3.2, "Network Dual Door Strike Relay Wiring Diagram
with External Power Source").
This relay interface also has a general purpose input port that can be used to monitor an external
s
witch and generate an event.
For more information on the sensor options, see the Sensor Configuration Page on the web
interface.
Operations Guide931293DCyberData Corporation
2.3.3 Wiring the Circuit
DC Source
+
1 A @ 30 VDC
Sense Input
LED Strobe Light
Terminal Block of the CyberData Device
1
8
The terminal block can accept 16 AWG stranded wire.
Pin 3 - Relay Common
Pin 4 - Relay Normally Open Contact
Pin 5 - Sense Input
Pin 6 - Sense Ground
2.3.3.1 Devices Less than 1A at 30 VDC
If the power for the device is less than 1A at 30 VDC and is not an inductive load, then see
Figure 2-4 for the wiring diagram.
When configuring with an inductive load, please use an intermediary relay with a High PIV Ultrafast
Switching Diode. We recommend using the Network Dual Door Strike Relay (CD# 011375) (see
Section 2.3.3.2, "Network Dual Door Strike Relay Wiring Diagram with External Power Source").
Figure 2-4. Devices Less than 1A at 30 VDC
13
Operations Guide931293DCyberData Corporation
2.3.3.2 Network Dual Door Strike Relay Wiring Diagram with External Power Source
GENERAL ALERT
Sense Input 2
DC Source 2
AC Source 2
OR
+
802.3af Compliant Ethernet Switch
CyberData
Aux Button 2
Device
The relay connection maximum wire
size is 12 gauge stranded wire.
Door Strike
Sense Input 1
DC Source 1
AC Source 1
OR
+
Aux Button1
*
Door Strike
*
GENERAL ALERT
*Caution
Equipment Hazard: The door strike must have an internal or external mov or
diode (for over voltage protection) when connecting directly to the module.
See the Network Dual Door Strike Relay
Operations Guide for connection specifics.
See Section 2.6.12, "Configure the Door Strike
Relay" for configuration options.
For wiring an electronic door strike to work over a network, we recommend the use of our external
Network Dual Door Strike Relay (CD# 011375).
This product provides an easier method of connecting standard door strikes as well as AC and
h
igher voltage devices. See Figure 2-5 and Figure 2-6 for the wiring diagrams.
Warn in g
Electrical Hazard:
part inside. Refer to qualified service personnel for connecting or servicing.
Figure 2-5. Network Dual Door Strike Relay Wiring Diagram with External Power Source
Hazardous voltages may be present. No user serviceable
14
Operations Guide931293DCyberData Corporation
2.3.3.3 Network Dual Door Strike Relay Wiring Diagram Using PoE+
Sense Input 2Aux Button 2Sense Input 1Aux Button1
Door Strike
*
Door Strike
*
802.3at Compliant Ethernet Switch
The relay connection maximum wire
size is 12 gauge stranded wire.
Internal 12VDC
source (500 mA
maximum)
GENERAL ALERT
*Caution
Equipment Hazard: The door strike must have an internal or external mov or
diode (for over voltage protection) when connecting directly to the module.
See the Network Dual Door Strike Relay
Operations Guide for connection specifics.
See Section 2.6.12, "Configure the Door Strike
Relay" for configuration options.
CyberData
Device
Figure 2-6. Network Dual Door Strike Relay Wiring Diagram Using PoE+
15
If you have questions about connecting door strikes or setting up the web configurable options,
please contact our support department at the following website:
http://support.cyberdata.net/
Operations Guide931293DCyberData Corporation
2.3.3.4 Door Strike Relay Module Wiring Diagram from Intercom
Door LockSense Input
The terminal block can accept 16 AWG stranded wire.
DC Source
AC Source
OR
+
1
8
Terminal Block
See the Door Strike Relay Module Operations
Guide for connection specifics.
See Section 2.6.12, "Configure the Door Strike
Relay" for configuration options.
For wiring an electronic door strike, we recommend the use of our external Door Strike Relay Module
(CD# 011269).
This product provides an easier method of connecting standard door strikes as well as AC and
higher voltage devices. See
Figure 2-7. Door Strike Relay Module Wiring Diagram from Intercom
Figure 2-7 for the wiring diagram.
16
If you have questions about connecting door strikes or setting up the web configurable options,
please contact our support department at the following website:
http://support.cyberdata.net/
Operations Guide931293DCyberData Corporation
2.4 Connecting an Auxiliary RGB Strobe to the Intercom
J1
Auxiliary RGB Strobe Board
J1
to
JX
JX
Intercom Board
to
JX
SIP RGB Strobe Board
JX
to
JX
JX
Intercom Board
to
1. Connect the strobe cable to the board of the Auxiliary RGB Strobe and the board of the Intercom
as shown in Figure 2-8. Please see the Auxiliary RGB Strobe Operations Guide for more
information about this product.
Figure 2-8. Connecting the Auxiliary RGB Strobe Kit to the Intercom
17
2.5 Connecting a SIP RGB Strobe to the Intercom
1. Connect the strobe cable to the board of the SIP RGB Strobe and the board of the Intercom as
shown in Figure 2-9. Please see the SIP RGB Strobe Operations Guide for more information
about this product.
Figure 2-9. Connecting the SIP RGB Strobe to the Intercom
Operations Guide931293DCyberData Corporation
2.5.1 Intercom Connectors
JY
See the following figures and tables to identify the connectors and functions of the Intercom.
Figure 2-10. Connector Locations
18
Table 2-2. Connector Functions
ConnectorFunction
JBTNCall Button LED Interface
JMIC1Microphone Interface
JSPKRSpeaker Interface
JKPADKeypad Interface (Not Used)
JYI²C 5V Peripheral Bus
JP10Disables the intrusion sensor when installed.
JBT1Touch Button — 1 Interface (Not Used)
JBT2Touch Button — 2 Interface (Not Used)
Operations Guide931293DCyberData Corporation
Figure 2-11. Connector Locations
19
Table 2-3. Connector Functions
ConnectorFunction
J1PoE Network Connection (RJ-45 ethernet)
JAECAEC Configuration Interface (Factory Use Only)
JIOTerminal Block (see Figure 2-2)
JCONConsole Port (Factory Use Only)
JP1Reset jumper
a
JSPIReserved (Factory Use Only)
JTAGJTAG (Factory Use Only)
JXAuxiliary Strobe Connector
SW1See Section 2.5.3, "RTFM Button"
a.Do not install a jumper. Momentary short to reset. Permanent installation of a jumper would
prevent the board from running all together.
Operations Guide931293DCyberData Corporation
2.5.2 Activity and Link LEDs
Link
Activity
2.5.2.1 Verifying the Network Connectivity and Data Rate
When you plug in the Ethernet cable or power supply to the Intercom, the following occurs:
•The square, AMBERLink/Activity LED blinks when there is network activity (see Figure 2-12).
•The square, GREEN100Mb Link LED above the Ethernet port indicates that the network
connection has been established (see
Figure 2-12. Activity and Link LED
Figure 2-12).
20
Operations Guide931293DCyberData Corporation
2.5.3 RTFM Button
RTFM button (SW1)
When the Intercom is operational and linked to the network, you can use the Reset Test Function
Management (RTFM) button (see SW1 in
confirm the Intercom’s IP Address and test to see if the audio is working.
NoteYou must do these tests prior to final assembly.
Figure 2-13) on the Intercom board to announce and
Figure 2-13. RTFM Button
21
Operations Guide931293DCyberData Corporation
2.5.3.1 Announcing the IP Address
RTFM button (SW1)
To announce a device’s current IP address:
1. Press and release the RTFM button (see SW1 in Figure 2-14) within a five second window.
NoteThe device will use DHCP to obtain the new IP address (DHCP-assigned address or default
to 10.10.10.10 if a DHCP server is not present).
NotePressing and holding the RTFM button for longer than five seconds will restore the device to
the factory default settings.
Figure 2-14. RTFM Button
22
Operations Guide931293DCyberData Corporation
2.5.3.2 Restoring the Factory Default Settings
RTFM button (SW1)
When troubleshooting configuration problems, it is sometimes convenient to restore the device to a
known state.
NoteEach Intercom is delivered with factory set default values.
To restore the factory default settings:
1. Press and hold the RTFM button (see SW1 in Figure 2-15) for more than five seconds.
2. The device announces that it is restoring the factory default settings.
NoteThe device will use DHCP to obtain the new IP address (DHCP-assigned address or default
to 10.10.10.10 if a DHCP server is not present).
Figure 2-15. RTFM Button
23
2.5.4 Adjusting the Intercom Volume
You can adjust the Intercom volume through the SIP Volume, Multicast Volume, Ring Volume, and
Sensor Volume settings on the Device Configuration Page.
Operations Guide931293DCyberData Corporation
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