CyberData 010881 Operation Manual

VoIP Zone Controller:
4-Port Audio Out
Operations Guide

SiP Compliant 010881

Document Part #930109C

for Firmware Version 1.0.6

930109C

CyberData Corporation

2555 Garden Road

Monterey, CA 93940

[phone]

Operations Guide 930109C

Phone: [phone]
Technical Support Ext. 333
[email protected]
Fax: [phone]
Company and product information at www.CyberData.net

SiP Compliant 010881

COPYRIGHT NOTICE:
© 2010, CyberData Corporation, ALL RIGHTS RESERVED.

This manual and related materials are the copyrighted property of CyberData Corporation. No part
of this manual or related materials may be reproduced or transmitted, in any form or by any means
(except for internal use by licensed customers), without prior express written permission of
CyberData Corporation. This manual, and the products, software, firmware, and/or hardware
described in this manual are the property of CyberData Corporation, provided under the terms of an
agreement between CyberData Corporation and recipient of this manual, and their use is subject to
that agreement and its terms.

DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
manual or the products, software, firmware, and/or hardware described herein, and CyberData
Corporation assumes no liability for damages or claims resulting from any use of this manual or
such products, software, firmware, and/or hardware. CyberData Corporation reserves the right to
make changes, without notice, to this manual and to any such product, software, firmware, and/or
hardware.

OPEN SOURCE STATEMENT: Certain software components included in CyberData products are
subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)
“open source” or “free software” licenses. Some of this Open Source Software may be owned by
third parties. Open Source Software is not subject to the terms and conditions of the CyberData
COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open
Source Software is determined by the terms of the GPL, LGPL, or third party, according to who
licenses that software.

Software or firmware developed by Cyberdata that is unrelated to Open Source Software is
copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied,
modified, reverse-engineered, or otherwise altered without explicit written permission from
CyberData Corporation.

TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are
trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be
the trademarks or registered trademarks of their respective owners.

CyberData Corporation 930109C Operations Guide

Revision History

Revision Date

Released

A 5/29/2007 This is the first release of this manual

B 12/19/2008 Adds information about the Beep Before Page, Bypass DTMF, and RTFM

C 9/7/2010 Updates Section 2.3.4, “Restore the Factory Default Settings as Required”.

Description of Changes

Announce features in Table 2-5, "Zones Setup Parameters".

Adds redundant page button definitions in every web page table.

Firmware: This revision provides information for firmware version 1.0.6.
Release notes detailing the difference between this firmware version and
earlier firmware versions is available in the firmware zip file at the following
URL:

http://www.cyberdata.net/support/voip/index.html

Updates Section B.1, “Frequently Asked Questions (FAQ)”.

Updates Section B.1.1, “Documentation”.

Updates Section B.2, “Contact Information”.

Updates Section B.3, “Warranty”.

CyberData Corporation 930109C Operations Guide

4

Chapter

CyberData Corporation 930109C Operations Guide

Contents

Chapter 1 Product Overview 1

Chapter 2 Implementing the VoIP Zone Controller 3

2.1 Parts List ..................................................................................................................................................3

2.2 Typical Installation .................................................................................................................................4

2.3 Setting up the VoIP Zone Controller ...................................................................................................5

2.4 Configuring the VoIP Zone Controller ...............................................................................................8

2.5 Set up the Zones ...................................................................................................................................18

2.6 Operating the VoIP Zone Controller .................................................................................................20

2.7 Upgrading the Firmware ...................................................................................................................20

2.8 Rebooting the VoIP Zone Controller ................................................................................................22

i

2.3.1 Connect to the Power Source ...................................................................................................5

2.3.2 Connect to the Network ............................................................................................................5

2.3.3 Confirm that the VoIP Zone Controller is Up and Running ................................................6

Confirm Power on, Network Connectivity, and Baud Rate ..................................................6

Verify Network Activity .............................................................................................................6

2.3.4 Restore the Factory Default Settings as Required .................................................................7

2.4.1 Gather the Required Configuration Information ..................................................................8

Static or DHCP Addressing? ......................................................................................................8

Username and Password for Configuration GUI ...................................................................8

SIP Settings ...................................................................................................................................8

2.4.2 Log in to the Configuration GUI ..............................................................................................8

2.4.3 Configure the Network Parameters ......................................................................................10

2.4.4 Change the Default Username and Password ..................................................................... 13

2.4.5 Configure the SiP Parameters .................................................................................................14

Appendix A Setting Up a TFTP Server 23

A.1 Set up a TFTP Server ..........................................................................................................................23

A.1.1 In a Linux Environment ..........................................................................................................23

A.1.2 In a Windows Environment ...................................................................................................23

Appendix B Troubleshooting/Technical Support 25

B.1 Frequently Asked Questions (FAQ) ..................................................................................................25

B.1.1 Documentation ..........................................................................................................................25

B.2 Contact Information ............................................................................................................................ 25

B.3 Warranty ............................................................................................................................................... 26

B.3.1 Warranty & RMA Returns within the United States ...........................................................26

B.3.2 Warranty & RMA Returns Outside of the United States ....................................................26

B.3.3 Spare in the Air Policy .............................................................................................................27

B.3.4 Return and Restocking Policy .................................................................................................27

B.3.5 Warranty and RMA Returns Page ..........................................................................................27

Index 29

VoIP Zone Controller 4-Port Audio Out Operations Guide 930109C CyberData Corporation

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CyberData Corporation 930109C VoIP Zone Controller 4-Port Audio Out Operations Guide

1 Product Overview

The VoIP Zone Controller is a PoE-enabled, single SIP-endpoint enabling user defined paging zones
through a line-out connection to legacy analog amplifiers connected to existing legacy analog
paging speakers.

SIP compliant IP-PBX's can now interface with existing legacy analog paging speaker installations.

1

Product features

● SIP compliancy

● 10/100BaseT Ethernet Connection

● Page any combination of zones in 15 configurable groups

● TFTP-based firmware upgrades

● PoE enabled

● Connector for optional external power supply

VoIP Zone Controller 4-Port Audio Out Operations Guide 930109C CyberData Corporation

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Product Overview

Supported

Product specifications

● HTTP Web-based configuration

● Provides an intuitive GUI for easy system configuration and verification of speaker operations.

● DHCP Client

● TFTP Client

● Audio Codec

● G.711 U-law

● DTMF detection

VoIP Zone Controller Specifications

Regulatory Compliance FCC Class A, UL 60950, CE

Power Requirement PoE or 48V DC

Baud Rate 10/100 Mbps

Protocol SiP compliant

Part Number 010881

Dimensions 6.11”L x 4.05”W x 1.15” H

Weight 1.2 pounds

CyberData Corporation 930109C VoIP Zone Controller 4-Port Audio Out Operations Guide

2 Implementing the VoIP Zone Controller

The topics in this chapter provide information on setting up, configuring, and using the VoIP Zone
Controller.

2.1 Parts List

The packaging for the VoIP Zone Controller includes the parts in this illustration.

Table 2-1. Parts List

Quantity Par t Nam e Illustration

1 VoIP Zone Controller

3

1 Installation Quick Reference Guide

1 Mounting Template (located on the last

page of the Installation Quick
Reference)

1 Mounting Kit (part #070057A)

which includes:
(2) #4-6 x 7/8" Mounting Anchors
(2) #4 x 1-1/4" Round Phillips Wood
Screws

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Implementing the VoIP Zone Controller
Typical Installation

2.2 Typical Installation

Figure 2-1 illustrates how the VoIP Zone Controller is normally installed as part of a paging system.

Figure 2-1. Typical Installation

CyberData Corporation 930109C VoIP Zone Controller 4-Port Audio Out Operations Guide

2.3 Setting up the VoIP Zone Controller

Chassis
ground

Before you set up the VoIP Zone Controller, be sure that you have received all the parts described in

Section 2.1, "Parts List".

2.3.1 Connect to the Power Source

To use PoE, plug a Cat 5 Ethernet cable from the VoIP Zone Controller Ethernet port to your
network. As an alternative to PoE, you can plug one end of a +48V DC power supply into the VoIP
Zone Controller, and plug the other end into a receptacle. If required, connect the earth grounding
wire to the chassis ground on the back of the unit.

Figure 2-2. Connecting to the Power Source

Implementing the VoIP Zone Controller

Setting up the VoIP Zone Controller

5

2.3.2 Connect to the Network

Plug one end of a standard Ethernet cable into the VoIP Zone Controller Ethernet port. Plug the
other end into your network.

Figure 2-3. Connecting to the Network

VoIP Zone Controller 4-Port Audio Out Operations Guide 930109C CyberData Corporation

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RTFM switch

On when network connection is established

Link

Orange when baud rate = 100Mbps

Yellow when baud rate = 10Mbps

Blinks to indicate network activityAct.

Status

Paging

Blinks when unit is up and running

Blinks when unit is paging

Implementing the VoIP Zone Controller
Setting up the VoIP Zone Controller

2.3.3 Confirm that the VoIP Zone Controller is Up and Running

The indicator lights on the front of the VoIP Zone Controller verify the unit’s operations.

Figure 2-4. VoIP Zone Controller Indicator Lights

2.3.3.1 Confirm Power on, Network Connectivity, and Baud Rate

2.3.3.2 Verify Network Activity

CyberData Corporation 930109C VoIP Zone Controller 4-Port Audio Out Operations Guide

When you plug in the Ethernet cable or power supply:

● The round, blue Status light on the front of the VoIP Zone Controller comes on indicating that

the power is on. Once the device has been initialized, this light blinks at one second intervals.

● The square, green Link light above the Ethernet port indicates that the network connection has

been established. The Link light changes color to confirm the auto-negotiated baud rate:

• This light is yellow at 10 Mbps.

• It is orange at 100 Mbps.

● The green Paging light comes on after the device is booted and initialized. This light blinks

when a page is in progress.

The square, yellow Act light blinks when there is network activity.

Implementing the VoIP Zone Controller

2.3.4 Restore the Factory Default Settings as Required

The VoIP Zone Controller is delivered with factory set default values for the following parameters.
Use the RTF M switch (see
factory default settings.

Figure 2-5) on the back of the unit to restore these parameters to the

Figure 2-5. RTFM Switch

7

Setting up the VoIP Zone Controller

Note When you perform this procedure, the factory default settings are restored for all the

following parameters.

Paramet er Factory Default Setting

IP Addressing static

IP Address 192.168.3.10

Subnet Mask 255.255.255.0

Default Gateway 192.168.3.1

Username admin

Password admin

To restore these parameters to the factory default settings:

1. Press and hold the RTFM switch until the paging lights come on.

2. Continue to hold the RTFM switch after the lights go off.

3. Continue to hold the RTFM switch until the audio lights come on a second time (approximately
10 to 12 seconds).

4. Release the RTFM switch.

5. Wait for approximately five seconds.

6. Power down the device.

7. Wait for approximately 10 seconds.

8. Power on the device. The unit should now be restored to factory defaults.

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Implementing the VoIP Zone Controller
Configuring the VoIP Zone Controller

2.4 Configuring the VoIP Zone Controller

Use this section to configure the VoIP Zone Controller.

2.4.1 Gather the Required Configuration Information

Have the following information available before you configure the VoIP Zone Controller.

2.4.1.1 Static or DHCP Addressing?

Know whether your system uses static or dynamic (DHCP) IP addressing. If it uses static
addressing, you also need to know the values to assign to the following VoIP Zone Controller
parameters:

● IP Address

● Subnet Mask

● Default Gateway

2.4.1.2 Username and Password for Configuration GUI

Determine the Username and Password that will replace the defaults after you initially log in to the
configuration GUI.

● The Username is case-sensitive, and must be from four to 25 alphanumeric characters long.

● The Password is case-sensitive, and must be from four to 20 alphanumeric characters long.

2.4.1.3 SIP Settings

To configure the SIP parameters, determine whether you want to register the VoIP Zone Controller.
If you do, determine the number of minutes the registration lease remains valid, and whether you
want to automatically unregister when you reboot. To configure the SIP parameters, you also need
to determine the values for these parameters:

● SIP Server IP Address

● Remote and Local SIP Port Numbers

● SIP User ID, and Authenticate ID and Password for this User ID

2.4.2 Log in to the Configuration GUI

To log in:

1. For the initial configuration of the VoIP Zone Controller, open your browser and enter the
following address:

http://192.168.3.10

CyberData Corporation 930109C VoIP Zone Controller 4-Port Audio Out Operations Guide

Implementing the VoIP Zone Controller

Configuring the VoIP Zone Controller

Note To work with the VoIP Zone Controller configuration after the initial configuration, log in

using the IP address you assign to the device.

Section 2.4.3, "Configure the Network

Parameters" provides instructions for entering the IP address.

2. When prompted, use the following default Username and Password to open the configuration
Home page:

Username: admin

Password: admin

Figure 2-6. Home Page

9

3. On the Home Page, review the setup details and navigation buttons described in Tab le 2-1.

Table 2-1. Home Page Overview

Web Page Item Description

Device Name Shows the device name.

Serial # Device serial number.

Ethernet Address Device ethernet address.

IP Addressing Shows the current IP addressing setting (DHCP or static).

IP Address Shows the current IP address.

Subnet Mask Shows the current subnet mask address.

Default Gateway Shows the current default gateway address.

DNS Server 1 Shows the DNS Server 1 address.

VoIP Zone Controller 4-Port Audio Out Operations Guide 930109C CyberData Corporation

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Implementing the VoIP Zone Controller
Configuring the VoIP Zone Controller

Web Page Item Description

DNS Server 2 Shows the DNS Server 2 address.

At this point you can:

● Review the VoIP Zone Controller’s Current Settings. Use the RTFM switch to restore the factory

default settings. See

● Configure the network parameters. Click Network Setup and refer to Section 2.4.3, "Configure

the Network Parameters" for instructions.

● Configure the Admin parameters. Click Admin Settings and refer to Section 2.4.4, "Change the

Default Username and Password" for instructions.

● Configure the SIP parameters. Click SIP Setup and see Section 2.4.5, "Configure the SiP

Parameters".

● Configure the Zones parameters. Click Zones Setup and refer to ....for instructions.

Table 2-1. Home Page Overview (continued)

Link to the Network Setup web page.

Link to the Admin Settings web page.

Link to the SIP Setup web page.

Link to the Zones Setup web page.

Link to the Upgrade Firmware web page.

Section 2.3.4, "Restore the Factory Default Settings as Required".

Note Click the Upgrade Firmware button any time you need to upload new versions of the

firmware or Reboot the VoIP Zone Controller. Refer to

Section 2.7, "Upgrading the

Firmware" and Section 2.8, "Rebooting the VoIP Zone Controller" for instructions.

2.4.3 Configure the Network Parameters

Configuring the network parameters enables your network to recognize the VoIP Zone Controller
and communicate with it. Click Network Setup on the Home page to open the Network
Configuration page.

CyberData Corporation 930109C VoIP Zone Controller 4-Port Audio Out Operations Guide

Figure 2-7. Network Setup Page

Implementing the VoIP Zone Controller

Configuring the VoIP Zone Controller

11

On the Network Setup page, enter values for the parameters indicated in Ta ble 2-2.

Table 2-2. Network Setup Parameters

Web Page Item Description

IP Addressing* Select either DHCP IP Addressing or Static IP Addressing by

marking the appropriate radio button. If you select Static, configure
the remaining parameters indicated in

Table 2-2. If you select DHCP,

go to Step 3.

IP Address* Enter the Static IP address.

Subnet Mask Enter the Subnet Mask address.

Default Gateway Enter the Default Gateway address.

DNS Server 1* Enter the DNS Server 1 address.

DNS Server 2* Enter the DNS Server 2 address.

Click on this button to save your configuration settings. Changing a
parameter that has an asterisk next to it will cause a system reboot
when saved.

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Implementing the VoIP Zone Controller
Configuring the VoIP Zone Controller

Web Page Item Description

On this page:

1. Specify whether you use Static or DHCP IP Addressing by marking the appropriate radio
button. Then, if you select Static, go to

Table 2-2. Network Setup Parameters (continued)

Link to the Admin Settings web page.

Link to the SIP Setup web page.

Link to the Zones Setup web page.

Link to the Upgrade Firmware web page.

Link to the Home page.

Step 2.

Note Changing the IP Addressing selection causes the system to reboot when click Save Settings.

2. For Static IP Addressing, also enter values for the following parameters:

a. The VoIP Zone Controller’s IP Address: The VoIP Zone Controller is delivered with a

factory default IP address. Change the default address to the correct IP address for your
system.

Note Changing the VoIP Zone Controller’s IP Address causes the system to reboot when you

click Save Settings.

b. The Subnet Mask.

c. The Default Gateway.

3. Click Save Settings when you finish.

CyberData Corporation 930109C VoIP Zone Controller 4-Port Audio Out Operations Guide

2.4.4 Change the Default Username and Password

On the Home page, click Admin Settings to open the Administrate Settings page. After changing
the Username and Password on this page, new browser requests will require you to log in using
these new parameters.

Figure 2-8. Administrator Settings Page

Implementing the VoIP Zone Controller

Configuring the VoIP Zone Controller

13

4. On the Administrator Settings page, enter values for the parameters indicated in Tab l e 2-3.

Table 2-3. Administrator Settings Parameters

Web Page Item Description

Device Name Enter the name of the device.

Change Web Access Username Use this field to change the Web Access Username

Change Web Access Password Use this field to change the Web Access Password

Re-enter New Password Use this field to re-enter a new password

Click on this button to save your configuration settings.
Changing a parameter that has an asterisk next to it will
cause a system reboot when saved.

VoIP Zone Controller 4-Port Audio Out Operations Guide 930109C CyberData Corporation

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Implementing the VoIP Zone Controller
Configuring the VoIP Zone Controller

Web Page Item Description

To change the default Web access Username and Password:

1. Enter the new Username from four to 25 alphanumeric characters in the Change Username
field. The Username is case-sensitive.

Table 2-3. Administrator Settings Parameters (continued)

Link to the Network Setup web page.

Link to the SIP Setup web page.

Link to the Zones Setup web page.

Link to the Upgrade Firmware web page.

Link to the Home page.

2. Enter the new Password from four to 20 alphanumeric characters in the Change Password field.
The Password is case-sensitive.

3. Enter the new password again in the Re-enter New Password field.

4. Click Save Settings.

2.4.5 Configure the SiP Parameters

The SIP parameters enable the VoIP Zone Controller to contact and register with the SIP server. On
the Home page, click SIP Setup to open the SIP Configuration page.

CyberData Corporation 930109C VoIP Zone Controller 4-Port Audio Out Operations Guide

Figure 2-9. SIP Setup Page

Implementing the VoIP Zone Controller

Configuring the VoIP Zone Controller

15

VoIP Zone Controller 4-Port Audio Out Operations Guide 930109C CyberData Corporation

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Implementing the VoIP Zone Controller
Configuring the VoIP Zone Controller

1. On the SIP Setup page, enter values for the parameters indicated in Ta bl e 2-4.

Web Page Item Description

SIP Server* Enter the SIP server represented as either a numeric IP

Remote SIP Port* Enter the Remote SIP Port number (default is 5060).

Local SIP Port* Enter the Local SIP Port number (default is 5060).

SIP User ID* Enter the SIP User ID (up to 25 alphanumeric characters).

Authenticate ID* Enter the Authenticate ID (up to 25 alphanumeric

Authenticate Password* Enter the Authenticate Password (up to 25 alphanumeric

SIP Registration* Enable/Disable SIP Registration.

Unregister on Reboot* • Select Yes to automatically unregister the speaker when

Table 2-4. SIP Setup Parameters

address in dotted decimal notation or the fully qualified
host name (FQHN) up to 64 characters.

characters).

characters).

it is rebooted.

• Select No to keep the speaker registered when it is
rebooted.

Register Expiration* Enter the SIP Registration lease time in minutes (default is

60 minutes).

Click on this button to save your configuration settings.
Changing a parameter that has an asterisk next to it will
cause a system reboot when saved.

Link to the Network Setup web page.

Link to the Admin Settings web page.

Link to the Zones Setup web page.

Link to the Upgrade Firmware web page.

Link to the Home page.

1. Enter the IP address of the SIP Server.

2. Enter the port numbers used for SIP signaling:

a. Remote SIP Port

b. Local SIP Port

CyberData Corporation 930109C VoIP Zone Controller 4-Port Audio Out Operations Guide

Implementing the VoIP Zone Controller

Configuring the VoIP Zone Controller

3. Enter the SIP registration parameters:

a. SIP User ID

b. Authenticate ID

c. Authenticate Password

4. For SIP Registration, designate whether you want the VoIP Zone Controller to register with
your SIP server.

5. At Unregister on Reboot:

a. Select Yes to automatically unregister the VoIP Zone Controller when you reboot it. Section

2.8, "Rebooting the VoIP Zone Controller" provides instructions on that process.

b. Select No to keep the VoIP Zone Controller registered when you reboot it.

6. In the Register Expiration field, enter the number of minutes the VoIP Zone Controller
registration lease remains valid with the SIP Server. The VoIP Zone Controller automatically re­registers with the SIP server before the lease expiration timeout.

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VoIP Zone Controller 4-Port Audio Out Operations Guide 930109C CyberData Corporation

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Implementing the VoIP Zone Controller
Set up the Zones

2.5 Set up the Zones

● Each audio output jack on the VoIP Zone Controller represents a Zone.

● A Group is comprised of a combination of one or more Zones.

● You will need to plug any Zones that are used on the VoIP Zone Controller into an analog

amplifier. Any speakers attached to the amplifier will be present in the Zone.

1. Click on the Zones Setup button to open the Zones Setup page. See Figure 2-10.

Figure 2-10. Zones Setup

CyberData Corporation 930109C VoIP Zone Controller 4-Port Audio Out Operations Guide

Implementing the VoIP Zone Controller

Set up the Zones

2. On the Zones Setup page, enter values for the parameters indicated in Ta b l e 2-5.

Table 2-5. Zones Setup Parameters

Web Page Item Description

Device Name Shows the name of the device.

Beep Before Page Check this box to play a beep before a page is sent.

Bypass DTMF Check this box to send a page without having to enter a two-

digit tone. When enabled, all four zones will be paged without
waiting for DTMF entry.

Enable Check this box to enable the Group.

Zones 1-4 Checkboxes Check the box for the Zones that should comprise this Group.

Group Name Assign an identifier to the Group.

RTFM Announce Check the box for the Zone that you want to hear a RTFM

announcement from.

Click on this button to save your configuration settings.
Changing a parameter that has an asterisk next to it will cause
a system reboot when saved.

Link to the Network Setup web page.

19

Link to the Admin Settings web page.

Link to the SIP Setup web page.

Link to the Upgrade Firmware web page.

Link to the Home page.

3. After changing the parameters, click Save Settings.

VoIP Zone Controller 4-Port Audio Out Operations Guide 930109C CyberData Corporation

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Implementing the VoIP Zone Controller
Operating the VoIP Zone Controller

2.6 Operating the VoIP Zone Controller

● When you call to make a page, the VoIP Zone Controller generates a tone over the phone.

● When you hear this tone, enter the two-digit code for the group that you want to page.

● The VoIP Zone Controller establishes a connection to a group.

● The VoIP Zone Controller generates another tone to the phone.

● When you hear this tone, you can begin speaking.

Note Group 00 is configured to Page All Zones.

2.7 Upgrading the Firmware

The firmware on the board consists of two files: a Kernel and an Application, that can be loaded
separately. Uploading the firmware files requires a host machine running a TFTP server. If you need
to set up this server,

"Appendix A: Setting Up a TFTP Server" provides instructions.

Figure 2-11. Firmware Upgrade Page

CyberData Corporation 930109C VoIP Zone Controller 4-Port Audio Out Operations Guide

Implementing the VoIP Zone Controller

Upgrading the Firmware

To upload a firmware file, log in as instructed in Section 2.4.2, "Log in to the Configuration GUI".

Ta bl e 2-6 shows the web page items on the Firmware Upgrade page.

Table 2-6. Firmware Upgrade Parameters

Web Page Item Description

System Configuration Shows the current configuration.

Bootname Shows the current boot loader filename.

Kernel Shows the current kernel filename for partition 1 and 2.

Application Shows the current application filename for partition 1

and 2.

TFTP Server IP address Enter the TFTP Server IP address.

New Filename Use this field to enter the new file name for the kernel or

application firmware file that you are uploading.

Click on this button to automatically upload the selected
firmware and reboot the system.

Click on this button to reboot the system.

21

Link to the Network Setup web page.

Link to the Admin Settings web page.

Link to the SIP Setup web page.

Link to the Zones Setup web page.

Link to the Home page.

1. On the Home page, click Upgrade Firmware to open the Firmware Upgrade page.

2. Enter the TFTP Server IP address.

3. Enter the Kernel or Application New Filename for the firmware file you are uploading.

4. Select the Partition to which the firmware is uploaded.

5. Click Upload File to automatically upload the selected firmware, and reboot your system.

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Implementing the VoIP Zone Controller
Rebooting the VoIP Zone Controller

2.8 Rebooting the VoIP Zone Controller

To reboot the system, log in as instructed in Section 2.4.2, "Log in to the Configuration GUI".

Figure 2-12. Firmware Upgrade Page

1. On the Home page, click Upgrade Firmware to open the Firmware Upgrade page. Go to the
Reboot section on the right side of the page.

2. Click Reboot.

CyberData Corporation 930109C VoIP Zone Controller 4-Port Audio Out Operations Guide

Appendix A: Setting Up a TFTP Server

Upgrading the firmware requires a TFTP server on which you access the Web interface where you
upload the firmware files.

A.1 Set up a TFTP Server

Upgrading the VoIP Zone Controller firmware requires a TFTP server on which you access the Web
interface where you can upload the firmware files.

A.1.1 In a Linux Environment

To set up a TFTP server on LINUX:

1. Create a directory dedicated to the TFTP server, and move the files to be uploaded to that
directory.

23

2. Run the following command where /tftpboot/ is the path to the directory you created in

Step 1: the directory that contains the files to be uploaded. For example:

in.tftpd -l -s /tftpboot/your_directory_name

A.1.2 In a Windows Environment

You can find several options online for setting up a Windows TFTP server. This example explains
how to use the Solarwinds freeware TFTP server, which you can download at:

http://www.cyberdata.net/support/voip/solarwinds.html

To set up a TFTP server on Windows:

1. Install and start the software.

2. Select File/Configure/Security tab/Tr an sm i t O nly.

3. Make a note of the default directory name, and then move the firmware files to be uploaded to
that directory.

VoIP Zone Controller 4-Port Audio Out Operations Guide 930109C CyberData Corporation

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Set up a TFTP Server

CyberData Corporation 930109C VoIP Zone Controller 4-Port Audio Out Operations Guide

Appendix B: Troubleshooting/Technical Support

B.1 Frequently Asked Questions (FAQ)

Go to the following URL to see CyberData’s list of frequently asked questions:

http://www.cyberdata.net/products/voip/legacyanalog/pagingzone4portaudio/faqs.html

B.1.1 Documentation

The documentation for this product is released in an English language version only. You can
download PDF copies of CyberData product documentation at:

http://www.cyberdata.net/products/voip/legacyanalog/pagingzone4portaudio/docs.html

25

B.2 Contact Information

Contact

Sales

Technical Support

Returned Materials Authorization

CyberData Corporation
2555 Garden Road
Monterey, CA 93940
USA

www.CyberData.net

Phone: 800-CYBERDATA (800-292-3732)
Fax: [phone]

Sales 831-373-2601 Extension 334

Phone: [phone] Extension 333
Web: http://www.cyberdata.net/support/contactsupportvoip.html

To return the product, contact the CyberData Returned Materials Authorization (RMA) department
at:

Phone: [phone], Extension 136
Email: [email protected]

When returning a product to CyberData, an approved CyberData RMA number must be printed on
the outside of the original shipping package. No product will be accepted for return without an
approved RMA number. Send the product, in its original package, to the following address:

CyberData Corporation
2555 Garden Road
Monterey, CA 93940
Attention: RMA "your RMA number"

VoIP Zone Controller 4-Port Audio Out Operations Guide 930109C CyberData Corporation

26

Warranty

RMA Status Form

If you need to inquire about the repair status of your product(s), please use the CyberData RMA
Status form at the following web address:

http://www.cyberdata.net/support/rmastatus.html

B.3 Warranty

CyberData warrants its product against defects in material or workmanship for a period of two
years from the date of purchase. Should the product fail within the warranty period, CyberData will
repair or replace the product free of charge. This warranty includes all parts and labor.

Should the product fail out-of-warranty, a flat rate repair charge of one half of the purchase price of
the product will be assessed. Repairs that are in warranty but are damaged by improper
modifications or abuse, will be charged at the out-of-warranty rate. Products shipped to CyberData,
both in and out-of-warranty, are shipped at the expense of the customer. Shipping charges for
repaired products shipped back to the customer by CyberData, will be paid by CyberData.

CyberData shall not under any circumstances be liable to any person for any special, incidental,
indirect or consequential damages, including without limitation, damages resulting from use or
malfunction of the products, loss of profits or revenues or costs of replacement goods, even if
CyberData is informed in advance of the possibility of such damages.

B.3.1 Warranty & RMA Returns within the United States

If service is required, you must contact CyberData Technical Support prior to returning any
products to CyberData. Our Technical Support staff will determine if your product should be
returned to us for further inspection. If Technical Support determines that your product needs to be
returned to CyberData, an RMA number will be issued to you at this point.

Your issued RMA number must be printed on the outside of the shipping box. No product will be
accepted for return without an approved RMA number. The product in its original package should
be sent to the following address:

CyberData Corporation

2555 Garden Rd.

Monterey, CA 93940

Attn: RMA "xxxxxx"

B.3.2 Warranty & RMA Returns Outside of the United States

If you purchased your equipment through an authorized international distributor or reseller, please
contact them directly for product repairs.

CyberData Corporation 930109C VoIP Zone Controller 4-Port Audio Out Operations Guide

B.3.3 Spare in the Air Policy

CyberData now offers a Spare in the Air no wait policy for warranty returns within the United States
and Canada. More information about the Spare in the Air policy is available at the following web
address:

http://www.cyberdata.net/support/warranty/spareintheair.html

B.3.4 Return and Restocking Policy

For our authorized distributors and resellers, please refer to your CyberData Service Agreement for
information on our return guidelines and procedures.

For End Users, please contact the company that you purchased your equipment from for their
return policy.

B.3.5 Warranty and RMA Returns Page

27

Warranty

The most recent warranty and RMA information is available at the CyberData Warranty and RMA
Returns Page at the following web address:

http://www.cyberdata.net/support/warranty/index.html

VoIP Zone Controller 4-Port Audio Out Operations Guide 930109C CyberData Corporation

28

Warranty

CyberData Corporation 930109C VoIP Zone Controller 4-Port Audio Out Operations Guide

Index

29

Symbols

+48V DC power supply 5

Numerics

100 Mbps indicator light 6

A

act light 6
address, login 8
addressing

DHCP 8, 12

static 8, 12
admin settings button 13
admin username and password 9
administrator settings page 13
asterisk 11, 13, 16, 19
authenticate ID and password for SIP server

registration 17

CyberData contact information 25

D

default

gateway 7
IP address 7
subnet mask 7

username and password 7
default gateway 7, 11
default gateway for static addressing 12
default password for configuration GUI 9
default settings, restoring 7
default username and password for configuration GUI 9
DHCP addressing 8, 12
DHCP IP addressing 11
dimensions 2
DNS server 9, 11
dual speeds 6

E

enable feature 19
ethernet port 5

B

baud rate

specification 2

verifying 6
beep before page 19
blue status light 6
bypass DTMF 19

expiration time for SIP server lease 16, 17

F

features 1
firmware upgrade page 21, 22
firmware upgrades 23
firmware, upgrade 10, 20

C

cat 5 ethernet cable 5
changing default username and password for

configuration GUI 13
configurable parameters 9, 11, 16, 21
configuration information 8
contact information 25
contact information for CyberData 25
current settings, reviewing 10

Operations Guide 930109C CyberData Corporation

G

green link light 6
green paging light 6
Group 18
GUI username and password 13

30

I

IP address 7, 11, 21

SIP server 16

IP addressing 11

default

IP addressing setting 7

L

lease, SIP server expiration time 16, 17
link light 6
Linux, setting up a TFTP server on 23
local SIP port 16
log in address 8
logging in to configuration GUI 8

N

network activity, verifying 6
network configuration page 10
network parameters, configuring 10
network setup button 10
network, connecting to 5

O

orange link light 6

P

paging light 6
part number 2
parts list 3
password

configuration GUI 8, 13
for SIP server login 16
restoring the default 7

SIP server authentication 17
pgroups configuration 10
port

ethernet 5

local SIP 16

remote SIP 16
power

connecting to 5

requirement 2
product overview 1

R

reboot 21

unregistering from SIP server during 17
zone controller 22

registration and expiration, SIP server

lease expiration 17
registration and expiration, SIP server lease 16
regulatory compliance 2
remote SIP port 16
required configuration for web access username and

password 8, 14
requirements for upgrading firmware 20
resetting the IP address to the default 25
restoring factory default settings 7
return and restocking policy 27
RMA returned materials authorization 25
RMA status 26
RTFM switch 7

S

sales 25
server

SIP 10

TFTP 20, 23
server address, SIP 16
service 25
setting up a TFTP server 23
SIP configuration

SIP Server 16
SIP configuration page 14
SIP registration 16
SIP server 16
SIP server configuration 10
SIP server parameters, configuring 8
SIP setup button 10, 14
Spare in the Air Policy 27
speaker configuration page

configurable parameters 9, 11, 16, 21
specifications 2
static addressing 8, 12
static IP addressing 11
status light 6
subnet mask 7, 11
subnet mask static addressing 12
supported protocols 2

T

tech support 25
technical support, contact information 25

CyberData Corporation 930109C Operations Guide

31

TFTP server 20, 23
TFTP server IP 21

U

unregister from SIP server 17
unregister, from SIP server 16
upgrade firmware 10, 20
upgrade firmware button 10, 21, 22
upload file button 21
user ID

for SIP server login 16
user ID for SIP server registration 17
user ID, SIP 16
username

restoring the default 7
username for configuration GUI 8, 13

V

verifying

baud rate 6

network activity 6

network connectivity 6

beep before page 19
bypass DTMF 19
enable feature 19
zones checkboxes 19

zones checkboxes 19

W

warranty 26
warranty & RMA returns outside of the United States 26
warranty & RMA returns within the United States 26
warranty and RMA returns page 27
warranty policy at CyberData 26
web configuration log in address 8
weight 2
Windows, setting up a TFTP server on 23

Y

yellow act light 6
yellow link light 6

Z

Zone 18
zone controller

configuration 8
zone setup

Operations Guide 930109C CyberData Corporation

32

CyberData Corporation 930109C Operations Guide