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Crestron QM-DA
QuickMedia™ Distribution Amplifier
Operations Guide
Page 2
This document was prepared and written by the Technical Documentation department at:
Crestron Electronics, Inc.
15 Volvo Drive
Rockleigh, NJ 07647
1-888-CRESTRON
All brand names, product names and trademarks are the property of their respective owners.
©2007 Crestron Electronics, Inc.
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Crestron QM-DA QuickMedia™ Distribution Amplifier
Contents
QuickMedia™ Distribution Amplifier: QM-DA 1
Introduction ...............................................................................................................................1
Features and Functions................................................................................................ 2
Specifications ..............................................................................................................2
Physical Description.................................................................................................... 3
Industry Compliance ...................................................................................................6
Setup .......................................................................................................................................... 7
Network Wiring........................................................................................................... 7
QuickMedia Wiring..................................................................................................... 7
Installation................................................................................................................... 8
Hardware Hookup .....................................................................................................10
Problem Solving ......................................................................................................................12
Troubleshooting......................................................................................................... 12
Check Network Wiring..............................................................................................13
Reference Documents................................................................................................14
Further Inquiries........................................................................................................14
Future Updates ..........................................................................................................14
Return and Warranty Policies.................................................................................................. 15
Merchandise Returns / Repair Service ......................................................................15
CRESTRON Limited Warranty.................................................................................15
Operations Guide – DOC. 6547A Contents • i
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Crestron QM-DA QuickMedia™ Distribution Amplifier
QuickMedia™ Distribution
Amplifier: QM-DA
Introduction
The QM-DA-4, QM-DA-8 and QM-DA-16 are QuickMedia™ (QM) distribution
amplifiers designed to distribute a single QM signal to up to four, eight or 16 QM
receivers. (The QM-DA-4 has four outputs, the QM-DA-8 has eight outputs and the
QM-DA-16 has 16 outputs.) All signal distribution is provided over inexpensive
CAT5e type cable via Crestron’s exclusive QM transport, supporting high resolution
RGB, video, stereo audio and microphone signals up to a total distance of 450 feet
(137 meters).
Up to two QM distribution amplifiers, matrix switchers and distribution centers may
be cascaded in a given QM signal path to support versatile system configurations.
For instance, a QM-DA-4 may be used to expand the output capacity of a
QM-MD4X2 to feed a single output to four different displays. A QM-DA-8 may be
used to feed that output to eight different displays and a QM-DA-16 may be used to
feed that output to sixteen different displays.
Every QM port on the rear panel is accompanied by a Cresnet® port with 24 VDC
power distribution built in to simplify termination of the QM and Cresnet wiring.
On the QM-DA-16 (only), a built-in Cresnet hub provides three isolated segments,
each supporting 3000 feet (914 meters) of Cresnet cabling and approximately 25
Cresnet devices.
NOTE: For QM wiring use CresCAT-QM, CresCAT-IM or quality CAT5e/CAT6
cable with a maximum delay skew of 15 ns per 100 m. The maximum aggregate
cable length and delay skew between any QM transmitter (origination point) and QM
receiver (endpoint) is 450 feet (137 meters) and 22 ns. A maximum of two QM
midpoint devices may be inserted into a given QM signal path. Exceptions apply;
refer to each respective product manual for details.
For simplicity within this guide, all models will hereinafter collectively be referred to
as QM-DA, except where noted.
Operations Guide – DOC. 6547A QuickMedia™ Distribution Amplifier: QM-DA • 1
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QuickMedia™ Distribution Amplifier Crestron QM-DA
Features and Functions
• QuickMedia signal distribution amplifier
1 to 4 in QM-DA-4
1 to 8 in QM-DA-8
1 to 16 in QM-DA-16
• Easy single cable connections
• No control or adjustments necessary
• Single space rack mountable
• Built-in Cresnet
®
distribution
• Built-in Cresnet hub/repeater (QM-DA-16 only)
Specifications Specifications
Specifications for the QM-DA are listed in the following table. Specifications for the QM-DA are listed in the following table.
QM-DA Specifications QM-DA Specifications
SPECIFICATION SPECIFICATION DETAILS DETAILS
Video/RGB
DA
Gain 0 dB
Audio
DA
Gain 0 dB
Power
Cresnet Power Usage
Environmental
Temperature 41º to 104ºF (5º to 40ºC)
Humidity 10% to 90% RH (non-condensing)
Heat Dissipation
Distribution amplifier
1 to 4 in QM-DA-4
1 to 8 in QM-DA-8
1 to 16 in QM-DA-16;
distributes QM video input signal to all outputs
4 in QM-DA-4
8 in QM-DA-8
16 in QM-DA-16
Distribution amplifier
1 to 4 in QM-DA-4
1 to 8 in QM-DA-8
1 to 16 in QM-DA-16;
distributes QM audio input signal to all outputs
4 in QM-DA-4
8 in QM-DA-8
16 in QM-DA-16
QM-DA-4: 10 Watts (0.41 Amps @ 24 Volts DC)
QM-DA-8: 16 Watts (0.66 Amps @ 24 Volts DC)
QM-DA-16: 24 Watts (1.00 Amps @ 24 Volts DC)
QM-DA-4: 33 BTU/Hr
QM-DA-8: 54 BTU/Hr
QM-DA-16: 81 BTU/Hr
(Continued on following page)
2 • QuickMedia™ Distribution Amplifier: QM-DA Operations Guide – DOC. 6547A
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Crestron QM-DA QuickMedia™ Distribution Amplifier
QM-DA Specifications (Continued)
SPECIFICATION DETAILS
Enclosure
Chassis
Faceplate
Mounting
Dimensions
Height 1.70 in (4.32 cm)
Width
Depth
Weight
Steel, black matte powder coat finish, convection
cooled, vented top and sides
Extruded aluminum, black matte powder coat finish
with polycarbonate label overlay
Freestanding or 1U 19 inch rack mountable
(adhesive feet and rack ears included)
17.03 in (43.25 cm) without ears
19.01 in (48.29 cm) with ears
QM-DA-4 and QM-DA-8: 6.64 in (16.86 cm)
QM-DA-16: 10.14 in (25.75 cm)
QM-DA-4: 2.82 lbs (1.28 kg)
QM-DA-8: 2.88 lbs (1.31 kg)
QM-DA-16: 4.77 lbs (2.16 kg)
Physical Description
This section provides information on the connections, controls and indicators
available on your QM-DA.
QM-DA-4 Front View
QM-DA-4 Rear View
QM-DA-8 Front View
QM-DA-8 Rear View
NOTE: At the time of printing, photographs of the QM-DA-16 were not available.
Operations Guide – DOC. 6547A QuickMedia™ Distribution Amplifier: QM-DA • 3
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QuickMedia™ Distribution Amplifier Crestron QM-DA
QM-DA Overall Dimensions (Front View – QM-DA-8 Shown)
1
19.01 in
(48.29 cm)
1.70 in
(4.32 cm)
17.03 in
(43.25 cm)
QM-DA-4 & QM-DA-8 Overall Dimensions (Bottom View - QM-DA-8 Shown)
6.64 in
(16.86 cm)
QM-DA-16 Overall Dimensions (Bottom View)
10.14 in
(25.75 cm)
4 • QuickMedia™ Distribution Amplifier: QM-DA Operations Guide – DOC. 6547A
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Crestron QM-DA QuickMedia™ Distribution Amplifier
QM-DA (Rear View – QM-DA-8 Shown)
2 3
4
3 5
6
Connectors, Controls & Indicators
#
CONNECTORS
1
,
DESCRIPTION
CONTROLS &
INDICATORS
1 PWR LED
2, 3
2
QM IN
3
24 G
4
QM OUT
2, 3
5
G
Indicates 24 Volts DC power supplied from
Cresnet control network.
(1) 8-wire RJ-45 female and (1) 4-pin 3.5 mm
detachable terminal block comprising (1)
QuickMedia input port with Cresnet;
Connects to Cresnet and QM output port of
another QuickMedia device via CresCAT-QM
cable.4
(1, 2 or 4)
5
2-pin 5 mm detachable terminal
block(s) providing (1) power connector per
every (4) output NET ports;
Receives 24 Volts DC from an external
Cresnet power supply;
Maximum load: 75 Watts
(4, 8 or 16)6 8-wire RJ-45 female and (4, 8 or
16)5 4-pin 3.5 mm detachable terminal
blocks comprising (4, 8 or 16)5 QuickMedia
output ports with Cresnet;
Connect to Cresnet and QM input ports of
other QuickMedia devices via CresCAT-QM
cable.4
(1) 6-32 screw, chassis ground lug.
6
NET
(1) 4-pin 5 mm detachable terminal block;
Cresnet slave port; connects to Cresnet
control network;
1. Interface connectors for 24 G (2-pin) and NET (4-pin) ports are provided with the unit.
2. The eight-pin RJ-45 QuickMedia transport port accepts CAT5E/CAT6 carrying audio, video and
microphone signals. The QM input port conforms to the 568B wiring standard. Refer to the table on
the following page for connector pinouts.
Power input for QM-DA and input NET port.
Pin 1 (24) Power (24 Volts DC)
Pin 2 (Y) Data
Pin 3 (Z) Data
Pin 4 (G) Ground
Operations Guide – DOC. 6547A QuickMedia™ Distribution Amplifier: QM-DA • 5
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QuickMedia™ Distribution Amplifier Crestron QM-DA
RJ-45 PIN
NUMBER
1 WHITE/ORANGE
2 ORANGE
3 WHITE/GREEN
4 BLUE
5 WHITE/BLUE
6 GREEN
7 WHITE/BROWN
8 BROWN
3. To determine which is pin 1 on the cable, hold the cable so that the end of the eight pin modular jack
is facing away from you, with the clip down and copper side up. Pin 1 is on the far left.
4. For QM wiring use CresCAT-QM, CresCAT-IM or quality CAT5e/CAT6 cable with a maximum
delay skew of 15 ns per 100 m. The maximum aggregate cable length and delay skew between any
QM transmitter (origination point) and QM receiver (endpoint) is 450 feet (137 meters) and 22 ns. A
maximum of two QM midpoint devices may be inserted into a given QM signal path. Exceptions
apply; refer to each respective product manual for details.
5. (1) on QM-DA-4, (2) on QM-DA-8, (4) on QM-DA-16.
6. (4) on QM-DA-4, (8) on QM-DA-8, (16) on QM-DA-16.
WIRE COLORS
(EIA 568B)
QM ASSIGNMENT: RGB
- RGB RED
+ RGB RED
- RGB GREEN
+ DIGITAL AUDIO
- DIGITAL AUDIO
+ RGB GREEN
- RGB BLUE
+ RGB BLUE
QM ASSIGNMENT:
COMPOSITE, S-VIDEO,
COMPONENT AND AUDIO
- CHROMINANCE (- Pr)
+ CHROMINANCE (+ Pr)
- LUMINANCE (- Y)
+ DIGITAL AUDIO
- DIGITAL AUDIO
+ LUMINANCE (+ Y)
- COMPOSITE (- Pb)
+ COMPOSITE (+ Pb)
Industry Compliance
As of the date of manufacture, the QM-DA has been tested and found to comply with
specifications for CE marking and standards per EMC and Radiocommunications
Compliance Labelling.
NOTE: This device complies with part 15 of the FCC rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful interference and
(2) this device must accept any interference received, including interference that may
cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy
and if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
6 • QuickMedia™ Distribution Amplifier: QM-DA Operations Guide – DOC. 6547A
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Crestron QM-DA QuickMedia™ Distribution Amplifier
Setup
Network Wiring
When wiring the network, consider the following:
• Use Crestron Certified Wire.
• Use Crestron power supplies for Crestron equipment.
• Provide sufficient power to the system.
CAUTION: Insufficient power can lead to unpredictable results or damage
to the equipment. Please use the Crestron Power Calculator to help calculate
how much power is needed for the system (www.crestron.com/calculators
• For larger networks, use a Cresnet Hub/Repeater (CNXHUB) to maintain
signal quality.
For more details, refer to “Check Network Wiring” on page 13.
).
QuickMedia Wiring
The Crestron QuickMedia cable (sold under the name “CresCAT-QM”) contains one
CAT5E cable and one Cresnet cable in Siamese jackets. Installation of any QM
device is as simple as installing CresCAT-QM wires from the output of one device to
the input of another. Installations are flexible, affordable and fast. For more
information, refer to the latest revision of the Crestron MediaManager Applications
Guide (Doc. 6244), which is available for download from the Crestron website
(www.crestron.com/manuals
CresCAT-QM Cable
CresCAT-QM
Cable
).
NOTE: Do not untwist the two wires in a single pair for more than 1/3-1/2”
(0.84-1.27 cm) when making a connection. The twists are critical to canceling out
interference between the wires.
Operations Guide – DOC. 6547A QuickMedia™ Distribution Amplifier: QM-DA • 7
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QuickMedia™ Distribution Amplifier Crestron QM-DA
The aggregate cable length of a signal path originating at a QM transmitter and
terminating at a QM receiver must not exceed 450 feet (137 meters). Video signals
may experience a loss of quality over very long lengths of cable. This phenomenon is
due to the added resistance and capacitance of longer cable lengths and is not
peculiar to either Crestron and/or QuickMedia systems. To ensure sufficient
bandwidth, the maximum aggregate cable length should not exceed 450 feet. The use
of lower-resolution signals may allow increased cable length but must be tested by
the installer with the sources to be used. The QM pin assignment is based on the
EIA/TIA 568B RJ-45 Jack standard.
NOTE: When transmitting S-video, luminance uses the green video pathway and
chrominance uses the red video pathway. When transmitting composite video, the
signal is carried on the blue video pathway.
NOTE: When using CresCAT-QM wiring, four additional wires are included for
making Cresnet connections.
When connecting multiple QM devices, the route between a QM origination point
(transmitter) and a QM endpoint (receiver) cannot have more than two midpoints
(e.g. QM-MD7x2 or other QM switchers). Refer to the following diagram when
configuring a QM network.
Ventilation
NOTE: The aggregate length from transmitter to receiver cannot have a delay skew
or more than 22 ns.
QM Network Topology
Origination Points Endpoints
QM
QM-TX
QM
QM-FTDC
Midpoints
QM
QM
QM-DAQM-MD7x2
TPS-12G/15G-QM-L
TPS-12G/15G-QM-L
QM
Installation
The QM-DA should be used in a well-ventilated area. The venting holes should not
be obstructed under any circumstances.
To prevent overheating, do not operate this product in an area that exceeds the
environmental temperature range listed in the table of specifications. Consider using
forced air ventilation and/or incrementing the spacing between units to reduce
overheating. Consideration must be given if installed in a closed or multi-unit rack
assembly since the operating ambient temperature of the rack environment may be
greater than the room ambient temperature. Contact with thermal insulating materials
should be avoided on all sides of the unit.
Rack Mounting
The QM-DA can be mounted in a rack or stacked with other equipment. Two “ears”
are provided with the QM-DA so that the unit can be rack mounted. These ears must
be installed prior to mounting. Complete the following procedure to attach the ears
to the unit. The only tool required is a #2 Phillips screwdriver.
8 • QuickMedia™ Distribution Amplifier: QM-DA Operations Guide – DOC. 6547A
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Crestron QM-DA QuickMedia™ Distribution Amplifier
WARNING: To prevent bodily injury when mounting or servicing this unit in a
rack, take special precautions to ensure that the system remains stable. The following
guidelines are provided to ensure your safety:
• When mounting this unit in a partially filled rack, load the rack from the
bottom to the top with the heaviest component at the bottom of the rack.
• If the rack is provided with stabilizing devices, install the stabilizers before
mounting or servicing the unit in the rack.
NOTE: If rack mounting is not required, rubber feet are provided for tabletop
mounting or stacking. Apply the feet near the corner edges on the underside of the
unit.
NOTE: Reliable earthing of rack-mounted equipment should be maintained.
Particular attention should be given to supply connections other than direct
connections to the branch circuit (e.g. use of power strips).
To install the ears:
1. There are screws that secure each side of the QM-DA top cover. Using a #2
Phillips screwdriver, remove the three screws closest to the front panel from
one side of the unit. Refer to the diagram following step 3 for a detailed
view.
Stacking
2. Position a rack ear so that its mounting holes align with the holes vacated
by the screws in step 1.
3. Secure the ear to the unit with three screws from step 1, as shown in the
following diagram.
Ear Attachment for Rack Mounting (this image shows a 1RU device)
4. Repeat procedure (steps 1 through 3) to attach the remaining ear to the
opposite side.
Four “feet” are provided with the QM-DA so that if the unit is not rack mounted, the
rubber feet can provide stability when the unit is placed on a flat surface or stacked.
These feet should be attached prior to the hookup procedure.
NOTE: No more than two QM-DA units should be stacked.
Operations Guide – DOC. 6547A QuickMedia™ Distribution Amplifier: QM-DA • 9
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QuickMedia™ Distribution Amplifier Crestron QM-DA
Hardware Hookup
Make the necessary connections as called out in the illustration that follows this
paragraph. Refer to “Network Wiring” on page 7 before attaching the 4-position
terminal block connector. Apply power after all connections have been made.
When making connections to the QM-DA, use Crestron power supplies for Crestron
equipment.
Hardware Connections for the QM-DA (QM-DA-16 Shown)
POWER:
24 VDC TO FOUR
OUTPUTS
QM INPUTS:
QUICKMEDIA PORT CARRIES
AUDIO, VIDEO, RGB AND
MICROPHONE SIGNALS
---
24 VDC
POWER DELIVERED
INTERNALLY FROM “A”
POWER:
24 VDC TO FOUR
OUTPUTS
POWER:
24 VDC TO FOUR
OUTPUTS
QM OUTPUTS:
QUICKMEDIA PORT CARRIES
AUDIO, VIDEO, RGB AND
MICROPHONE SIGNALS
CONNECT TO CRESNET
CONTROL NETWORK
(ALSO POWER INPUT
POWER:
24 VDC TO FOUR
OUTPUTS
“A”“B”
CRESNET:
TO THE QM-DA)
---
24 VDC
POWER INPUT
GROUND
NOTE: Power available at “B” will be based on the input wattage of the power
supply feeding “A” minus 10, 16 or 24 Watts (with the QM-DA-4, QM-DA-8 or
QM-DA-16 respectively).
Each 24 Volt DC input port powers its own group of QM output ports, as shown in
the following illustration.
24 Volt DC Power Input to QM Output Groups (QM-DA-16 Shown)
POWER:
24 VDC TO FOUR
OUTPUTS
POWER:
24 VDC TO FOUR
OUTPUTS
POWER:
24 VDC TO FOUR
OUTPUTS
POWER:
24 VDC TO FOUR
OUTPUTS
NOTE: Ensure the unit is properly grounded.
10 • QuickMedia™ Distribution Amplifier: QM-DA Operations Guide – DOC. 6547A
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Crestron QM-DA QuickMedia™ Distribution Amplifier
NOTE: For optimum performance, Crestron strongly recommends using
CresCAT-QM cable, available from Crestron. Other high-quality/low skew
CAT5e/CAT6 wiring may also be used with varying performance.
NOTE: In the configuration shown, the C2N-SPWS300 can operate in the “PWR
ON” position or the “PWR OFF SLAVE” position. For more information, refer to
the latest revision of the C2N-SPWS300 System Power Supply Operations Guide
(Doc. 8190).
NOTE: Power to the QM ports on the QM-DA can be applied using other
configurations. The total power usage of each port group must not exceed the port
group’s available input power.
In the QM-DA-16, each of the three Cresnet hub segments operates independent of
the others to allow the QM-DA-16 to continue functioning in the event of one hub
segment experiencing an electrical short or a device error. (Refer to the following
illustration.)
QM-DA-16 Three Cresnet Hub Segments
CRESNET HUB
SEGMENT 1
CRESNET HUB
SEGMENT 2
CRESNET HUB
SEGMENT 3
CRESNET HUB
SEGMENT 1
Operations Guide – DOC. 6547A QuickMedia™ Distribution Amplifier: QM-DA • 11
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QuickMedia™ Distribution Amplifier Crestron QM-DA
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
QM-DA Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Device does not
function.
Power LED does
not illuminate.
Connected QM
devices are not
receiving power.
Poor picture or
sound quality.
Loss of
functionality due
to electrostatic
discharge.
Device is not receiving
power from a Crestron
power source.
Device is not receiving
sufficient power.
Power is not being
supplied via the large 5
mm Cresnet port.
QM-DA is not receiving
power.
Power is not supplied to
branch.
Faulty Cresnet wiring or
Faulty Cresnet device
on hub segment.
Cables improperly
connected.
Incorrect skew settings
in associated devices.
Improper grounding.
Use the provided Crestron
power source. Verify
connections.
Use the Crestron Power
Calculator to help calculate
how much power is needed
for the system.
Ensure power is supplied via
the large 5 mm Cresnet port.
Verify cable plugged into the
large 5 mm Cresnet port is
secure.
Apply sufficient power to
branch.
For QM-DA-16, move
Cresnet connections to a port
on another hub segment.
Remove each Cresnet
connection on the segment
until power is restored to the
remaining devices on the
segment.
Verify all QM cables are
secure.
Use QM Tools software to set
correct skew settings for each
QM-RMCRX-BA in the
system.
Check that all ground
connections have been made
properly.
12 • QuickMedia™ Distribution Amplifier: QM-DA Operations Guide – DOC. 6547A
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Crestron QM-DA QuickMedia™ Distribution Amplifier
Check Network Wiring
Use the Right Wire
Calculate Power
In order to ensure optimum performance over the full range of your installation
topology, Crestron Certified Wire and only Crestron Certified Wire may be used.
Failure to do so may incur additional charges if support is required to identify
performance deficiencies because of using improper wire.
CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to
do so could cause equipment damage or void the Crestron warranty.
CAUTION: Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Please use the Crestron Power
Calculator to help calculate how much power is needed for the system
(www.crestron.com/calculators).
When calculating the length of wire for a particular Cresnet run, the wire gauge and
the Cresnet power usage of each network unit to be connected must be taken into
consideration. Use Crestron Certified Wire only. If Cresnet units are to be daisychained on the run, the Cresnet power usage of each network unit to be daisychained must be added together to determine the Cresnet power usage of the entire
chain. If the unit is home-run from a Crestron system power supply network port, the
Cresnet power usage of that unit is the Cresnet power usage of the entire run. The
wire gauge and the Cresnet power usage of the run should be used in the following
equation to calculate the cable length value on the equation’s left side.
Cable Length Equation
Strip and Tin Wire
Add Hubs
L = Length of run (or chain) in feet
R = 6 Ohms (Crestron Certified Wire: 18 AWG (0.75 MM ))
or 1.6 Ohms (Cresnet HP: 12 AWG (4 MM ))
P = Cresnet power usage of entire run (or chain)
2
2
L <
40,000
Where:
R x P
Make sure the cable length value is less than the value calculated on the right side of
the equation. For example, a Cresnet run using 18 AWG Crestron Certified Wire and
drawing 20 watts should not have a length of run more than 333 feet. If Cresnet HP
is used for the same run, its length could extend to 1250 feet.
NOTE: All Crestron certified Cresnet wiring must consist of two twisted pairs. One
twisted pair is the +24V conductor and the GND conductor and the other twisted
pair is the Y conductor and the Z conductor.
When daisy-chaining Cresnet units, strip the ends of the wires carefully to avoid
nicking the conductors. Twist together the ends of the wires that share a pin on the
network connector and tin the twisted connection. Apply solder only to the ends of
the twisted wires. Avoid tinning too far up the wires or the end becomes brittle.
Insert the tinned connection into the Cresnet connector and tighten the retaining
screw. Repeat the procedure for the other three conductors.
For larger networks (i.e., greater than 28 network devices), it may become necessary
to add a Cresnet Hub/Repeater (CNXHUB) to maintain signal quality throughout the
network. Also, for networks with lengthy cable runs it may be necessary to add a
Hub/Repeater after only 20 devices.
Operations Guide – DOC. 6547A QuickMedia™ Distribution Amplifier: QM-DA • 13
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QuickMedia™ Distribution Amplifier Crestron QM-DA
Reference Documents
The latest version of all documents mentioned within the guide can be obtained from
the Crestron website (www.crestron.com/manuals). This link will provide a list of
product manuals arranged in alphabetical order by model number.
List of Related Reference Documents
DOCUMENT TITLE
C2N-SPWS300 System Power Supply Operations Guide
MediaManager Applications Guide
Further Inquiries
If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling the Crestron corporate headquarters at 1-888-CRESTRON [1-888-273-7876].
For assistance in your local time zone, refer to the Crestron website
(www.crestron.com/offices) for a listing of Crestron worldwide offices.
You can also log onto the online help section of the Crestron website
(www.crestron.com/onlinehelp
users will need to establish a user account to fully benefit from all available features.
) to ask questions about Crestron products. First-time
Future Updates
As Crestron improves functions, adds new features and extends the capabilities of
the QM-DA, additional information may be made available as manual updates.
These updates are solely electronic and serve as intermediary supplements prior to
the release of a complete technical documentation revision.
Check the Crestron website periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.
14 • QuickMedia™ Distribution Amplifier: QM-DA Operations Guide – DOC. 6547A
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Crestron QM-DA QuickMedia™ Distribution Amplifier
Return and Warranty Policies
Merchandise Returns / Repair Service
1. No merchandise may be returned for credit, exchange or service without prior authorization
from CRESTRON. To obtain warranty service for CRESTRON products, contact an
authorized CRESTRON dealer. Only authorized CRESTRON dealers may contact the factory
and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying
the nature of the problem, name and phone number of contact person, RMA number and
return address.
2. Products may be returned for credit, exchange or service with a CRESTRON Return
Merchandise Authorization (RMA) number. Authorized returns must be shipped freight
prepaid to CRESTRON, 6 Volvo Drive, Rockleigh, N.J. or its authorized subsidiaries, with
RMA number clearly marked on the outside of all cartons. Shipments arriving freight collect
or without an RMA number shall be subject to refusal. CRESTRON reserves the right in its
sole and absolute discretion to charge a 15% restocking fee plus shipping costs on any
products returned with an RMA.
3. Return freight charges following repair of items under warranty shall be paid by CRESTRON,
shipping by standard ground carrier. In the event repairs are found to be non-warranty, return
freight costs shall be paid by the purchaser.
CRESTRON Limited Warranty
CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in materials
and workmanship under normal use for a period of three (3) years from the date of purchase from
CRESTRON, with the following exceptions: disk drives and any other moving or rotating mechanical
parts, pan/tilt heads and power supplies are covered for a period of one (1) year; touchscreen display and
overlay components are covered for 90 days; batteries and incandescent lamps are not covered.
This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON
dealer. Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if
any.
CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any
application other than that for which it was intended or if it has been subjected to misuse, accidental
damage, modification or improper installation procedures. Furthermore, this warranty does not cover any
product that has had the serial number altered, defaced or removed.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall
CRESTRON be liable for incidental or consequential damages of any kind (property or economic damages
inclusive) arising from the sale or use of this equipment. CRESTRON is not liable for any claim made by a
third party or made by the purchaser for a third party.
CRESTRON shall, at its option, repair or replace any product found defective, without charge for parts or
labor. Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the
unexpired portion of the warranty.
Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed or
implied, nor authorizes any other party to offer any warranty, including any implied warranties of
merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by law are
limited to the terms of this limited warranty. This warranty statement supersedes all previous warranties.
Trademark Information
All brand names, product names and trademarks are the sole property of their respective owners. Windows is a registered trademark
of Microsoft Corporation. Windows95/98/Me/XP/Vista and WindowsNT/2000 are trademarks of Microsoft Corporation.
Operations Guide – DOC. 6547A QuickMedia™ Distribution Amplifier: QM-DA • 15
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Crestron Electronics, Inc. Operations Guide – DOC. 6547A
15 Volvo Drive Rockleigh, NJ 07647 (2018196)
Tel: 888.CRESTRON 11.07
Fax: 201.767.7576 Specifications subject to
www.crestron.com change without notice.
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