Crestron TPS-MEM64MB User Manual

Crestron TPS-MEM64MB & TPS-MEM128MB
Flash Memory for TPS User Interfaces
Installation Guide

This document was prepared and written by the Technical Documentation department at:

Crestron Electronics, Inc.

15 Volvo Drive

Rockleigh, NJ 07647

1-888-CRESTRON

All brand names, product names and trademarks are the property of their respective owners.

©2004 Crestron Electronics, Inc.

Crestron TPS-MEM64MB & TPS-MEM128MB Flash Memory

Contents

Flash Memory for TPS User Interfaces:
TPS-MEM64MB & TPS-MEM128MB 1

Introduction........................................................................................................1

Features and Functions ..........................................................................1

Physical Description ..............................................................................2

Industry Compliance..............................................................................2

Verifying Installed Memory ..............................................................................2

Local Verification ..................................................................................2

Remote Verification...............................................................................2

Memory Module Expansion Compatibility .......................................................4

Tilt Model Inspection Procedure ...........................................................5

Lectern Model Inspection Procedure .....................................................5

Installation..........................................................................................................5

Tilt Model Installation Procedure ..........................................................5

Lectern Model Installation Procedure..................................................10

Problem Solving...............................................................................................17

Troubleshooting ...................................................................................17

Further Inquiries...................................................................................18

Future Updates.....................................................................................18

Return and Warranty Policies ..........................................................................19

Merchandise Returns / Repair Service.................................................19

CRESTRON Limited Warranty...........................................................19

Installation Guide - DOC. 6261 Contents • i

Crestron TPS-MEM64MB & TPS-MEM128MB Flash Memory

Flash Memory for TPS User
Interfaces: TPS-MEM64MB &
TPS-MEM128MB

Introduction

Features and Functions

There are two flash memory expansion modules available for select TPS
products: TPS-MEM64MB and TPS-MEM128MB. These memory
modules directly replace the original 16MB memory module that is
supplied with the TPS device. These expansion modules provide
additional flash memory which may be needed to improve performance
when loading/running large and complex programs. These modules also
contain the latest TPS firmware.

NOTE: TPS devices include select TPS touchpanel models and the TPS
touchpanel interface unit (TPS-TPI). For more information, refer to
“Memory Module Expansion Compatibility” on page 4.

Functional Summary

• Direct replacement for factory-installed 16MB flash memory
module found on many TPS products

• Improves performance when loading and running large and
complex programs

• Latest TPS firmware is already installed for access to latest TPS
features

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Flash Memory Crestron TPS-MEM64MB & TPS-MEM128MB

Physical Description

Each memory expansion module is a printed circuit board (PCB)
designed for installation into a specific memory socket on the TPS
device’s motherboard.

Industry Compliance

As of the date of manufacture, the flash memory for TPS user interfaces
has been tested and found to comply with specifications for CE marking
and standards per EMC and Radiocommunications Compliance
Labelling.

NOTE: This device complies with part 15 of the FCC rules. Operation is
subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.

Verifying Installed Memory

If unknown, the total amount of flash memory residing on a given TPS
device can be easily determined. This can be done locally (the device is
within close physical proximity, and not necessarily networked) or
remotely (networked device located over some distance).

Local Verification

Enter the “SETUP MODE” as described in the "Configure the …"
section of the TPS device’s Operations Guide. From the Main Menu,
navigate to the Diagnostics Menu and select the Display Configuration
button. The new screen displays a list of configuration information.
Search for the item titled “Flash Total Size”. The amount of flash
memory residing in the device is shown.

Remote Verification

To remotely view the amount of memory that is installed in a TPS
device, the Crestron Viewport must be used.

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Crestron TPS-MEM64MB & TPS-MEM128MB Flash Memory

NOTE: The Crestron Viewport is available as a pull-down command
from SIMPL Windows and VT Pro-e (Tools | Viewport) or as a
standalone utility. The Viewport utility performs multiple system tasks,
primarily via an RS-232 or TCP/IP connection between the control
system and a PC. It is used to observe system processes, upload new
operating systems and firmware, change system and network parameters,
and communicate with network device consoles and touchpanels, among
many other tasks. Viewport can also function as a terminal emulator for
generic file transfer. All of these functions are accessed through the
commands and options in the Viewport menus. Therefore, for its
effectiveness as a support and diagnostic tool, the Crestron Viewport may
be preferred over development tools when uploading programs and
projects.

NOTE: It is assumed that communications with a Crestron control
system have been established. For instructions on establishing
communications between a PC and a TPS device, refer to the latest
revision of the Operations and Installation Guide for the TPS device.

1. Open the Crestron Viewport.
Either launch the stand-alone version of Viewport, or start
SIMPL Windows or VT Pro-e, and from the menu bar, select
Tools | Viewport.

2. As shown after this step, select Remote | Remote Console |
Connect to open the "Select Network ID" window.

Remote | Remote Console | Connect

3. Enter or scroll down to the ID of the TPS device.

4. Click OK. The TPS> prompt will be displayed in the Viewport
window.

5. At the TPS> prompt, type SHOWHW and press Enter. The
Viewport replies with a list of configuration information.

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Flash Memory Crestron TPS-MEM64MB & TPS-MEM128MB

Search for the item titled “Flash Total Size”. The amount of
flash memory that is installed in the device is shown.

Memory Module Expansion Compatibility

Only select models of the TPS-4500, TPS-5000, TPS-6000, and
TPS-TPI series of TPS devices are compatible with the TPS-MEM64MB
and TPS-MEM128MB flash memory expansion modules. Refer to the
following table for a list of fully compatible models.

TPS Devices Compatible with TPS-MEM64MB and TPS-MEM128MB

PRODUCT PART NUMBER

TPS-4500 6002378

TPS-4500LB 6002379

TPS-4500LVB 6002381

TPS-4500LVW 6002382

TPS-4500LW 6002380

TPS-5000 6002371

TPS-5000LB 6002372

TPS-5000LW 6002373

TPS-6000 6002374

TPS-6000LB 6002375

TPS-6000LW 6002376

TPS-TPI 6002377

NOTE: Part numbers are printed on labels that can be found on the
bottom of TPS tilt models and on the back of the TPS-TPI and TPS
lectern models.

Other TPS devices with similar product numbers may be compatible with
the TPS-MEM64MB and TPS-MEM128MB. To verify whether a
specific TPS device is compatible with the memory expansion module,
perform one of the following inspection procedures.

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Crestron TPS-MEM64MB & TPS-MEM128MB Flash Memory

Tilt Model Inspection Procedure

Only TPS touchpanels with a jumper for selecting memory voltage are
compatible with the TPS-MEM64MB and the TPS-MEM128MB. To
confirm the presence of the jumper, perform steps 1 through 10 of the
“Tilt Model Installation Procedure” on page 5.

Lectern Model Inspection Procedure

Only TPS devices with a jumper for selecting memory voltage are
compatible with the TPS-MEM64MB and the TPS-MEM128MB. To
confirm the presence of the jumper, perform steps 1 through 5 of the
“Lectern Model Installation Procedure” on page 10.

Installation

CAUTION: Installation of a new memory module results in the loss of
any VT Pro-e project uploaded prior to module replacement. Make sure
that the project has been saved to a PC if the project is to be uploaded
again.

The TPS-MEM64MB and TPS-MEM128MB memory modules are
designed for installation into a specific memory socket on a compatible
TPS device. TPS devices are available in tilt and lectern models. As a
result, the installation procedure for each model differs. The only tools
required for either procedure are a #1 Phillips screwdriver and a
grounding strap (or grounded workstation).

Tilt Model Installation Procedure

CAUTION: The memory module and the TPS tilt-model touchpanel
contain ESD-sensitive devices. Perform the following procedure while
wearing a grounding strap that is properly grounded or on a grounded
workstation to avoid damaging the module and/or the user interface.

NOTE: If the angle of the touchscreen needs to be adjusted, refer to the
latest revision of the touchpanel Operations Guide for instructions of how
to use the touchpanel position lock buttons. The latest version of the
appropriate Operations Guide is available from the Downloads | Product
Manuals section of the Crestron website (www.crestron.com

Installation Guide - DOC. 6261 Flash Memory for TPS User Interfaces: TPS-MEM64MB & TPS-MEM128MB • 5

).

Flash Memory Crestron TPS-MEM64MB & TPS-MEM128MB

NOTE: The diagrams in this procedure show a TPS-5000 touchpanel,
but the steps for all other TPS touchpanels are identical.

1. If an optional external power pack is utilized, disconnect the
power pack from the touchpanel rear port labeled 24VDC 2A.

2. To prevent errors when re-connecting, label and disconnect all
cables attached to the touchpanel’s rear panel ports.

3. If necessary, use the touchpanel position lock buttons to adjust
the touchscreen to the maximum (most vertical/upright) angle.

4. To prevent scratching of the screen, place the touchpanel
facedown onto a padded surface.

5. With one hand, hold the touchpanel base cover in place.

6. As shown in the following diagram, use a #1 Phillips
screwdriver to loosen and remove the eight screws that secure
the touchpanel base cover.

Remove Touchpanel Base Cover Screws

7. Place the touchpanel upright on the work surface.

8. As shown in the following diagram, remove the touchpanel
base cover by raising it upwards and rearward.

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Crestron TPS-MEM64MB & TPS-MEM128MB Flash Memory

Remove Touchpanel Base Cover

9. If installed, remove the TPS-VID-1 or TPS-VID-2 video
expansion card to obtain unobstructed access to the memory
socket, as shown in the following diagram. If there is no video
expansion card, continue with the next step.

TPS-VID-1 / TPS-VID-2 Removal

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Flash Memory Crestron TPS-MEM64MB & TPS-MEM128MB

10. As shown in the following diagram, locate the jumper for
selecting the memory module voltage. If the jumper is not
present on the touchpanel motherboard, the TPS-MEM64MB
and TPS-MEM128MB cannot

be installed. If the jumper is

present, continue to the next step.

Jumper Location

LOCATION OF JUMPER FOR

SELECTING VOLTAGE

FOR TPS-MEM-64MB AND TPS-MEM128MB,

MOVE JUMPER TO 3.3V POSITION

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Crestron TPS-MEM64MB & TPS-MEM128MB Flash Memory

11. Move the jumper to the 3.3V position by placing the jumper
over the center pin and the pin labeled 3.3V as shown in the
following diagram.

Jumper in 3.3V Position

NOTE: The memory expansion module will not work if the jumper is in
the “+5V” position.

12. As shown in the following diagram, locate the memory
socket.

Memory Socket Location

NOTE

POLARITY

OF MEMORY

MODULE

(NOTCH IN

CORNER OF

BOARD)

13. Press the two metallic side clips of the socket securing the

14. Use even pressure while backing out the original module out

SIDE CLIP (ONE

AT EACH END)

LOCATION

OF MEMORY

SOCKET WITH

MEMORY
MODULE

original module in opposing directions and notice that the
module lifts up slightly.

of the socket.

Installation Guide - DOC. 6261 Flash Memory for TPS User Interfaces: TPS-MEM64MB & TPS-MEM128MB • 9

Flash Memory Crestron TPS-MEM64MB & TPS-MEM128MB

15. Observe polarity (as shown in the previous illustration) and
insert the new memory module into the socket at a slight
angle.

16. Apply even pressure to the module and level it off, parallel to
the motherboard. The two metallic side clips snap into place
as it becomes seated.

17. If removed, return the TPS-VID-1 or TPS-VID-2 expansion
card.

18. Position the touchpanel base cover onto the base.

19. Hold the touchpanel base cover in place and position the
touchpanel facedown onto a padded surface to prevent
scratching of the screen.

20. Re-install the eight base cover screws to finger-tight then,
using a Philips screwdriver, tighten an additional 1/8-turn.

21. Re-connect all cables to the appropriate ports on the rear of
the touchpanel.

22. If the optional external power pack is utilized, connect the
plug of the power pack to the port labeled 24VDC 2A.

23. Apply power to the touchpanel. If there is no activity, it is
likely that the memory module was improperly replaced.
Repeat the procedure and make sure the jumper for selecting
voltage is in the proper position and that the new module is
properly seated.

Lectern Model Installation Procedure

CAUTION: The memory module and the TPS lectern-model user
interface contain ESD-sensitive devices. Perform the following procedure
while wearing a grounding strap that is properly grounded or on a
grounded workstation to avoid damaging the module and/or the user
interface.

NOTE: The diagrams in this procedure show a TPS-6000L touchpanel.
However, the steps for the TPS-TPI and all other lectern-model TPS
devices are identical. This procedure was written for a TPS device that is
NOT installed into a wall or lectern. If already installed, refer to the latest
revision of the user interface Operations & Installation Guide or, if

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Crestron TPS-MEM64MB & TPS-MEM128MB Flash Memory

applicable, the back box Installation Guide. Disconnect power and
perform the installation procedure in reverse to remove the user interface.
The latest versions of the Operations & Installation Guides are available
from the Downloads | Product Manuals section of the Crestron website
(www.crestron.com

).

1. To prevent scratching of the screen (TPS-TPI excluded), place
the touchpanel facedown onto a padded surface.

2. As shown in the following diagram, use a #1 Phillips
screwdriver to loosen and remove the 10 screws that secure
the rear cover.

Remove Rear Cover Screws

CAUTION: The connectors of any optional cards that are already
installed may have to be aligned slightly to allow the rear cover to be
removed. Align the connectors carefully to prevent damage to the card,
cover, or unit.

3. Remove the rear cover as shown in the following diagram by
sliding it towards the bottom of the device.

Installation Guide - DOC. 6261 Flash Memory for TPS User Interfaces: TPS-MEM64MB & TPS-MEM128MB • 11

Flash Memory Crestron TPS-MEM64MB & TPS-MEM128MB

Remove Rear Cover

4. To obtain unobstructed access to the memory socket, remove
the expansion cover plate or if previously installed, the
TPS-VIDL-1 or TPS-VIDL-2 video expansion card. Each
procedure is defined in the following sub-steps.

4a. If the expansion cover plate is present, refer to the

following diagram. Using a #1 Phillips screwdriver,
loosen and remove the two screws that secure the
expansion cover plate and remove the plate.

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Crestron TPS-MEM64MB & TPS-MEM128MB Flash Memory

Remove Expansion Cover Plate

4b. If a TPS-VIDL-1 or TPS-VIDL-2 video expansion card

is present, refer to the following diagram. Completely
loosen the knurled mounting screws and carefully
remove the expansion card from the device’s
motherboard connector without bending any of the pins
on the device’s interface connector.

TPS-VIDL-1/TPS-VIDL-2 Removal

Installation Guide - DOC. 6261 Flash Memory for TPS User Interfaces: TPS-MEM64MB & TPS-MEM128MB • 13

Flash Memory Crestron TPS-MEM64MB & TPS-MEM128MB

5. As shown in the following diagram, locate the jumper for
selecting memory module voltage. If the jumper is not present
on the device’s motherboard, the TPS-MEM64MB and TPS­MEM128MB cannot

be installed. If the jumper is present,

continue to the next step.

Jumper Location

FOR TPS-MEM-64MB AND TPS-MEM128MB, MOVE

JUMPER TO 3.3V POSITION

LOCATION OF JUMPER FOR SELECTING VOLTAGE

CRESTRON
ROCKLEIGH, NJ 07647 USA

ELECTRONICS INC.

AUDIO INPUT MIC OUT

R+SR-L+L-S+-S

NET

24Y Z G

RS-232

6. Move the jumper to the 3.3V position by placing the jumper
over the center pin and the pin labeled 3.3V as shown in the
following diagram.

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Crestron TPS-MEM64MB & TPS-MEM128MB Flash Memory

Jumper in 3.3V Position

NOTE: The memory expansion module will not work if the jumper is in
the “+5V” position.

7. As shown in the following diagram, locate the memory
socket.

Memory Socket Location

SIDE CLIP

(ONE AT

EACH END)

ELECTRONICS INC.CRESTRON

ROCKLEIGH, NJ 07647 USA

LOCATION

OF MEMORY

SOCKET

WITH

MEMORY

MODULE

MIC OUTAUDIO INPUT

-

+

+

-

L

R

S

L

+

R

-

S

S

NET

24 Y Z G

RS-232

NOTE

POLARITY

OF MEMORY

MODULE

(NOTCH IN

CORNER OF

BOARD)

8. Press the two metallic side clips of the socket securing the
original module in opposing directions and notice that the
module lifts up slightly.

9. Use even pressure while backing out the original module out
of the socket.

10. Observe polarity (as shown in the previous illustration) and
insert the new memory module into the socket at a slight
angle.

11. Apply even pressure to the module and level it off, parallel to
the motherboard. The two metallic side clips snap into place
as it becomes seated.

Installation Guide - DOC. 6261 Flash Memory for TPS User Interfaces: TPS-MEM64MB & TPS-MEM128MB • 15

Flash Memory Crestron TPS-MEM64MB & TPS-MEM128MB

12. Return the expansion cover plate or TPS-VIDL expansion
card.

CAUTION: If the expansion card is present, the TPS-VIDL connectors
may have to be aligned slightly to fit through the openings in the rear
cover. Align the connectors of this card (or any other optional card that is
installed) carefully to prevent damage to the card, cover, or touchpanel.

13. Install the rear cover by sliding it over any expansion card
connectors that may be present.

14. Re-install the ten cover screws to finger-tight then, using a
#1 Philips screwdriver, tighten the mounting screws an
additional 1/8-turn to secure the cover.

15. Apply power to the unit. If there is no activity, it is likely that
the memory module was improperly replaced. Repeat the
procedure and make sure the jumper for selecting voltage is in
the proper position and that the new module is properly
seated.

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Crestron TPS-MEM64MB & TPS-MEM128MB Flash Memory

Problem Solving

Troubleshooting

The following table provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron
customer service representative.

TPS-MEM64MB & TPS-128MB Troubleshooting

TROUBLE POSSIBLE

CAUSE(S)

Touchpanel
does not
operate after
replacement.

Device
configuration
information
does not show
updated
memory
value.

Improper
connection;
module
improperly
installed.

Module installed
with reverse
polarity.

Damaged
memory module.

Voltage jumper in
incorrect position.

CORRECTIVE ACTION

Follow installation procedures
in this guide.

Remove the device cover and
inspect module. Reverse
polarity if necessary.

Inspect module. If damaged,
contact Crestron customer
service.

Move jumper to 3.3V position.

Installation Guide - DOC. 6261 Flash Memory for TPS User Interfaces: TPS-MEM64MB & TPS-MEM128MB • 17

Flash Memory Crestron TPS-MEM64MB & TPS-MEM128MB

Further Inquiries

If you cannot locate specific information or have questions after
reviewing this guide, please take advantage of Crestron's award winning
customer service team by calling the Crestron corporate headquarters at
1-888-CRESTRON [1-888-273-7876]. For assistance in your local time
zone, refer to the Crestron website (www.crestron.com
Crestron worldwide offices.

You can also log onto the online help section of the Crestron website
(www.crestron.com
time users will need to establish a user account to fully benefit from all
available features.

) to ask questions about Crestron products. First-

) for a listing of

Future Updates

As Crestron improves functions, adds new features, and extends the
capabilities of the TPS memory modules, additional information may be
made available as manual updates. These updates are solely electronic
and serve as intermediary supplements prior to the release of a complete
technical documentation revision.

Check the Crestron website (www.crestron.com
update availability and its relevance. Updates are available from the
Downloads | Product Manuals section and are identified as an
“Addendum” in the Download column.

) periodically for manual

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Crestron TPS-MEM64MB & TPS-MEM128MB Flash Memory

Return and Warranty Policies

Merchandise Returns / Repair Service

1. No merchandise may be returned for credit, exchange, or service without prior authorization

from CRESTRON. To obtain warranty service for CRESTRON products, contact the factory
and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying
the nature of the problem, name and phone number of contact person, RMA number, and
return address.

2. Products may be returned for credit, exchange, or service with a CRESTRON Return

Merchandise Authorization (RMA) number. Authorized returns must be shipped freight
prepaid to CRESTRON, 6 Volvo Drive, Rockleigh, N.J., or its authorized subsidiaries, with
RMA number clearly marked on the outside of all cartons. Shipments arriving freight collect
or without an RMA number shall be subject to refusal. CRESTRON reserves the right in its
sole and absolute discretion to charge a 15% restocking fee, plus shipping costs, on any
products returned with an RMA.

3. Return freight charges following repair of items under warranty shall be paid by CRESTRON,

shipping by standard ground carrier. In the event repairs are found to be non-warranty, return
freight costs shall be paid by the purchaser.

CRESTRON Limited Warranty

CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in
materials and workmanship under normal use for a period of three (3) years from the date of purchase
from CRESTRON, with the following exceptions: disk drives and any other moving or rotating
mechanical parts, pan/tilt heads and power supplies are covered for a period of one (1) year;
touchscreen display and overlay components are covered for 90 days; batteries and incandescent lamps
are not covered.

This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON
dealer. Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty,
if any.

CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any
application other than that for which it was intended, or if it has been subjected to misuse, accidental
damage, modification, or improper installation procedures. Furthermore, this warranty does not cover
any product that has had the serial number altered, defaced, or removed.

This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall
CRESTRON be liable for incidental or consequential damages of any kind (property or economic
damages inclusive) arising from the sale or use of this equipment. CRESTRON is not liable for any
claim made by a third party or made by the purchaser for a third party.

CRESTRON shall, at its option, repair or replace any product found defective, without charge for parts
or labor. Repaired or replaced equipment and parts supplied under this warranty shall be covered only
by the unexpired portion of the warranty.

Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed or
implied, nor authorizes any other party to offer any warranty, including any implied warranties of
merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by law
are limited to the terms of this limited warranty. This warranty statement supercedes all previous
warranties.

Trademark Information

All brand names, product names, and trademarks are the sole property of their respective owners. Windows is a registered
trademark of Microsoft Corporation. Windows95/98/Me/XP and WindowsNT/2000 are trademarks of Microsoft Corporation.

Installation Guide - DOC. 6261 Flash Memory for TPS User Interfaces: TPS-MEM64MB & TPS-MEM128MB • 19

Crestron Electronics, Inc. Operations Guide - DOC. 6261

15 Volvo Drive Rockleigh, NJ 07647 04.04
Tel: 888.CRESTRON
Fax: [phone] Specifications subject to
www.crestron.com change without notice.