Crestron TPS-MEM64MB User Manual

Crestron TPS-MEM64MB & TPS-MEM128MB
Flash Memory for TPS User Interfaces
Installation Guide

This document was prepared and written by the Technical Documentation department at:

Crestron Electronics, Inc.

15 Volvo Drive

Rockleigh, NJ 07647

1-888-CRESTRON

All brand names, product names and trademarks are the property of their respective owners.

©2004 Crestron Electronics, Inc.

Crestron TPS-MEM64MB & TPS-MEM128MB Flash Memory

Contents

Flash Memory for TPS User Interfaces:
TPS-MEM64MB & TPS-MEM128MB 1

Introduction........................................................................................................1

Features and Functions ..........................................................................1

Physical Description ..............................................................................2

Industry Compliance..............................................................................2

Verifying Installed Memory ..............................................................................2

Local Verification ..................................................................................2

Remote Verification...............................................................................2

Memory Module Expansion Compatibility .......................................................4

Tilt Model Inspection Procedure ...........................................................5

Lectern Model Inspection Procedure .....................................................5

Installation..........................................................................................................5

Tilt Model Installation Procedure ..........................................................5

Lectern Model Installation Procedure..................................................10

Problem Solving...............................................................................................17

Troubleshooting ...................................................................................17

Further Inquiries...................................................................................18

Future Updates.....................................................................................18

Return and Warranty Policies ..........................................................................19

Merchandise Returns / Repair Service.................................................19

CRESTRON Limited Warranty...........................................................19

Installation Guide - DOC. 6261 Contents • i

Crestron TPS-MEM64MB & TPS-MEM128MB Flash Memory

Flash Memory for TPS User
Interfaces: TPS-MEM64MB &
TPS-MEM128MB

Introduction

Features and Functions

There are two flash memory expansion modules available for select TPS
products: TPS-MEM64MB and TPS-MEM128MB. These memory
modules directly replace the original 16MB memory module that is
supplied with the TPS device. These expansion modules provide
additional flash memory which may be needed to improve performance
when loading/running large and complex programs. These modules also
contain the latest TPS firmware.

NOTE: TPS devices include select TPS touchpanel models and the TPS
touchpanel interface unit (TPS-TPI). For more information, refer to
“Memory Module Expansion Compatibility” on page 4.

Functional Summary

• Direct replacement for factory-installed 16MB flash memory
module found on many TPS products

• Improves performance when loading and running large and
complex programs

• Latest TPS firmware is already installed for access to latest TPS
features

Installation Guide - DOC. 6261 Flash Memory for TPS User Interfaces: TPS-MEM64MB & TPS-MEM128MB • 1

Flash Memory Crestron TPS-MEM64MB & TPS-MEM128MB

Physical Description

Each memory expansion module is a printed circuit board (PCB)
designed for installation into a specific memory socket on the TPS
device’s motherboard.

Industry Compliance

As of the date of manufacture, the flash memory for TPS user interfaces
has been tested and found to comply with specifications for CE marking
and standards per EMC and Radiocommunications Compliance
Labelling.

NOTE: This device complies with part 15 of the FCC rules. Operation is
subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.

Verifying Installed Memory

If unknown, the total amount of flash memory residing on a given TPS
device can be easily determined. This can be done locally (the device is
within close physical proximity, and not necessarily networked) or
remotely (networked device located over some distance).

Local Verification

Enter the “SETUP MODE” as described in the "Configure the …"
section of the TPS device’s Operations Guide. From the Main Menu,
navigate to the Diagnostics Menu and select the Display Configuration
button. The new screen displays a list of configuration information.
Search for the item titled “Flash Total Size”. The amount of flash
memory residing in the device is shown.

Remote Verification

To remotely view the amount of memory that is installed in a TPS
device, the Crestron Viewport must be used.

2 • Flash Memory for TPS User Interfaces: TPS-MEM64MB & TPS-MEM128MB Installation Guide - DOC. 6261

Crestron TPS-MEM64MB & TPS-MEM128MB Flash Memory

NOTE: The Crestron Viewport is available as a pull-down command
from SIMPL Windows and VT Pro-e (Tools | Viewport) or as a
standalone utility. The Viewport utility performs multiple system tasks,
primarily via an RS-232 or TCP/IP connection between the control
system and a PC. It is used to observe system processes, upload new
operating systems and firmware, change system and network parameters,
and communicate with network device consoles and touchpanels, among
many other tasks. Viewport can also function as a terminal emulator for
generic file transfer. All of these functions are accessed through the
commands and options in the Viewport menus. Therefore, for its
effectiveness as a support and diagnostic tool, the Crestron Viewport may
be preferred over development tools when uploading programs and
projects.

NOTE: It is assumed that communications with a Crestron control
system have been established. For instructions on establishing
communications between a PC and a TPS device, refer to the latest
revision of the Operations and Installation Guide for the TPS device.

1. Open the Crestron Viewport.
Either launch the stand-alone version of Viewport, or start
SIMPL Windows or VT Pro-e, and from the menu bar, select
Tools | Viewport.

2. As shown after this step, select Remote | Remote Console |
Connect to open the "Select Network ID" window.

Remote | Remote Console | Connect

3. Enter or scroll down to the ID of the TPS device.

4. Click OK. The TPS> prompt will be displayed in the Viewport
window.

5. At the TPS> prompt, type SHOWHW and press Enter. The
Viewport replies with a list of configuration information.

Installation Guide - DOC. 6261 Flash Memory for TPS User Interfaces: TPS-MEM64MB & TPS-MEM128MB • 3

Flash Memory Crestron TPS-MEM64MB & TPS-MEM128MB

Search for the item titled “Flash Total Size”. The amount of
flash memory that is installed in the device is shown.

Memory Module Expansion Compatibility

Only select models of the TPS-4500, TPS-5000, TPS-6000, and
TPS-TPI series of TPS devices are compatible with the TPS-MEM64MB
and TPS-MEM128MB flash memory expansion modules. Refer to the
following table for a list of fully compatible models.

TPS Devices Compatible with TPS-MEM64MB and TPS-MEM128MB

PRODUCT PART NUMBER

TPS-4500 6002378

TPS-4500LB 6002379

TPS-4500LVB 6002381

TPS-4500LVW 6002382

TPS-4500LW 6002380

TPS-5000 6002371

TPS-5000LB 6002372

TPS-5000LW 6002373

TPS-6000 6002374

TPS-6000LB 6002375

TPS-6000LW 6002376

TPS-TPI 6002377

NOTE: Part numbers are printed on labels that can be found on the
bottom of TPS tilt models and on the back of the TPS-TPI and TPS
lectern models.

Other TPS devices with similar product numbers may be compatible with
the TPS-MEM64MB and TPS-MEM128MB. To verify whether a
specific TPS device is compatible with the memory expansion module,
perform one of the following inspection procedures.

4 • Flash Memory for TPS User Interfaces: TPS-MEM64MB & TPS-MEM128MB Installation Guide - DOC. 6261