Crestron TPS-6X Series, TPS-6X-B-T, TPS-6X-W-S, TPS-6X-LP, TPS-6X-LP-B-T Operation Manual

Crestron TPS-6X Series
Isys® 5.7” Wireless Touch Screens
Operations Guide

Regulatory Compliance

As of the date of manufacture, the TPS-6X Series has been tested and found to comply with specifications
for CE marking and standards per EMC and Radiocommunications Compliance Labelling.

Federal Communications Commission (FCC) Compliance Statement

This device complies with part 15 of the FCC Rules. Operation is subject to the following conditions:
(1) This device may not cause harmful interference and (2) this device must accept any interference received,
including interference that may cause undesired operation.

CAUTION: Changes or modifications not expressly approved by the manufacturer responsible for
compliance could void the user’s authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

This document was prepared and written by the Technical Documentation department at:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected

• Consult the dealer or an experienced radio/TV technician for help

Industry Canada (IC) Compliance Statement

Operation is subject to the following two conditions:

1. This device may not cause interference, and

2. This device must accept any interference, including interference that may cause undesired operation of

the device.

To satisfy RF exposure requirements, this device and its antenna must operate with a separation distance of
at least 20 centimeters from all persons and must not be colocated or operating in conjunction with any other
antenna or transmitter.

The specific patents that cover Crestron products are listed at patents.crestron.com.

Crestron, the Crestron logo, Cresnet, Crestron Home, Crestron Toolbox, Crestron VisionTools, infiNET, Isys, Synapse,

SystemBuilder, TouchPoint and VT Pro-e are either trademarks or registered trademarks of Crestron Electronics, Inc. in the United

States and/or other countries. Windows is either a trademark or registered trademarks of Microsoft Corporation in the United States

and/or other countries. Other trademarks, registered trademarks and trade names may be used in this document to refer to either the

entities claiming the marks and names or their products. Crestron disclaims any proprietary interest in the marks and names of others.

©2012 Crestron Electronics, Inc.

Crestron TPS-6X Series Isys 5.7” Wireless Touch Screens

Contents

Isys 5.7” Wireless Touch Screens: TPS-6X Series 1

Introduction ............................................................................................................................... 1

Features and Functions ................................................................................................ 2

Specifications .............................................................................................................. 5

Physical Description .................................................................................................... 8

Setup ........................................................................................................................................ 11

Network Wiring ......................................................................................................... 11

Identity Code ............................................................................................................. 11

Battery Switch ........................................................................................................... 12

Configuring the Touch Screen ................................................................................... 12

Hardware Hookup ..................................................................................................... 35

Recommended Cleaning ............................................................................................ 37

Programming Software ............................................................................................................ 38

Software Requirements for the PC ............................................................................ 38

Programming with SystemBuilder ............................................................................ 38

Programming with SIMPL Windows ........................................................................ 38

Programming with VisionTools ................................................................................ 44

Uploading and Upgrading ........................................................................................................ 50

Establishing Communication ..................................................................................... 50

Programs, Projects and Firmware .............................................................................. 51

Program Checks ........................................................................................................ 52

Problem Solving ...................................................................................................................... 53

Troubleshooting ......................................................................................................... 53

Check Network Wiring .............................................................................................. 55

Reference Documents ................................................................................................ 56

Further Inquiries ........................................................................................................ 56

Future Updates .......................................................................................................... 56

Appendix A: The RF Spectrum .............................................................................................. 57

Appendix B: Optimum RF Reception Guidelines .................................................................. 58

Minimize Interference ............................................................................................... 58

Gateway Placement ................................................................................................... 58

Antenna Orientation .................................................................................................. 58

Return and Warranty Policies .................................................................................................. 61

Merchandise Returns / Repair Service ...................................................................... 61

Crestron Limited Warranty ........................................................................................ 61

Operations Guide – DOC. 6875C Contents • i

Crestron TPS-6X Series Isys 5.7” Wireless Touch Screens

Isys 5.7” Wireless
Touch Screens: TPS-6X Series

Introduction

The Isys® TPS-6X Wireless Touch Screens deliver high end style and performance

in a very versatile, ergonomic design. With its sleek and innovative desktop docking

station, the TPS-6X goes effortlessly from wired tabletop use to fully handheld

wireless operation. The TPS-6X brings a new level or wireless versatility to the Isys

family of touch screens with Extended Range 2-way RF and 1-way IR wireless

capabilities built in, affording a choice of wireless platforms to suit the

environment

Compact and portable, the TPS-6X does away with piles of remotes and cryptic

control panels, affording true “one-touch” control over a broad range of complex

devices and systems. Featuring a bright, beautiful, high contrast color touch screen

display and a smart array of backlit tactile push buttons

user interface for controlling home theater and multimedia presentation and a host of

other uses.

The TPS-6X, TPS-6X-LP and TPS-6XNL are functionally identical. The LP models

use a low profile docking station. The NL models use a “No Lock” docking station.

For simplicity within this guide, the term “TPS-6X” is used except where noted.

1

.

2

, the TPS-6X offers an ideal

1. When IR wireless is enabled, the RF transceiver is disabled and wired communications is restricted to

console functions (programming and configuration) only.

2. Text engraving is not backlit on the white models. All models include default engraving. Custom

engraving sold separately. All buttons may be removed using the TPS-6X-FP-NB No-Button Bezel
(included).

Operations Guide – DOC. 6875C Isys 5.7” Wireless Touch Screens: TPS-6X Series • 1

Isys 5.7” Wireless Touch Screens Crestron TPS-6X Series

• Lightweight contoured design for wireless handheld use

TPS-6X

Black Smooth

TPS-6X-B-T

Black Textured

TPS-6X-W-S

White Smooth

Low Profile Docking Station

Low Profile Docking Station

No Lock Docking Station

No Lock Docking Station

No Lock Docking Station

The TPS-6X is available in nine different models.

Models

DESCRIPTION MODEL NUMBER COLOR

Locking Models

Low Profile Models TPS-6X-LP with

No Lock Models TPS-6XNL with

Features and Functions

• Also affords full featured tabletop tilt touch screen operation

• Elegant smooth black or white or textured black finishes

• Non-slip rubber grips on rear

• Illuminated buttons and engravable backlit text

• 5.7” active matrix color touch screen display

• 16-bit Isys

• Dynamic graphics and text capability

• DNav dynamic menu objects

• Synapse™ image rendering algorithm

• Displays full motion video while docked

• Extended Range 2.4 GHz RF wireless technology

• Up to 200 feet (61 meters) RF range indoors

• Supports roaming for even greater RF coverage

• 1-way IR wireless capability also built in

• Choice of three different tabletop docking stations

• Wired Ethernet, Cresnet

connectivity

• No-button front bezel option included

TPS-6X-LP-B-T with

TPS-6X-LP-W-S with
Low Profile Docking Station

TPS-6XNL-B-T with

TPS-6XNL-W-S with

®

graphics with 640 x 480 resolution

3

®

and Crestron Home® CAT5 video

Black Smooth

Black Textured

White Smooth

Black Smooth

Black Textured

White Smooth

1

2

2 • Isys 5.7” Wireless Touch Screens: TPS-6X Series Operations Guide – DOC. 6875C

1. Text engraving is not backlit on the white models. All models include default engraving. Custom

engraving sold separately. All buttons may be removed using the TPS-6X-FP-NB No-Button Bezel
(included).

2. 100 to 200 feet (30 to 61 meter) indoor range, subject to site-specific conditions.

3. When IR wireless is enabled, the RF transceiver is disabled and wired communications is restricted to

console functions (programming and configuration) only.

Crestron TPS-6X Series Isys 5.7” Wireless Touch Screens

Isys Color Touch Screen

The TPS-6X provides a wide open canvas for the creation of custom control screens

tailored to each unique application. Its brilliant 5.7” active matrix display and

powerful Isys engine combine to produce stunning 16-bit color graphics with

extreme versatility and lightning fast performance. Dynamic graphics and text

capability enable the display of all kinds of useful data and alluring eye candy, from

audio settings, TV channels and lighting levels to changing icons, photos and logos,

to digital media playlists complete with album cover art.

®

Crestron

to produce amazing graphics faster and easier using advanced dynamic control

menus and 3D effects. Additional capabilities like animations, multimode objects,

PNG translucence and full motion video

are both eye catching and easy to use.

Tactile Push Buttons

In addition to its touch screen display, the TPS-6X features illuminated tactile push

buttons for quick access to volume adjustment, channel selection and on-screen

menu navigation functions. Eight additional push buttons, elegantly trimmed by

illuminated button dividers, flank the edges of the touch screen to support additional

programmable functions.

exclusive DNav and Synapse™ technologies enable system programmers

1

enhance the palette for creating GUIs that

High quality backlit laser engraving lends a crisp, legible appearance to button text

in both darkened and fully lit rooms

2

. The push buttons come pre-engraved with
labeling suited to a typical home theater or multimedia presentation application. If
needed, customized engraving can be attained simply using Crestron Engraver
software

2

. A no-button front bezel is also included with the TPS-6X, which may be
installed in place of the button bezel for a very clean appearance with no front panel
push buttons.

Two additional “trigger” style buttons are positioned on top of the TPS-6X for easy
control of the display brightness, Sleep mode and other programmable functions.

Extended Range RF Wireless

Crestron Extended Range 2.4 GHz RF technology affords exceptional wireless
performance up to 200 feet (61 meters) indoors
Extended Range RF Wireless Gateway (sold separately). For even greater coverage,
the TPS-6X supports roaming among up to eight gateways. A range of selectable RF
channels and power levels helps to maximize performance for both small and large
facilities, from boardrooms, classrooms and home theaters to auditoriums and
convention centers. High speed bidirectional communication supports true feedback
with dynamic graphics and text, affording the capabilities of a wired Isys touch
screen in a fully wireless portable package.

3

using the CEN-ERFGW-POE

IR Wireless

Built-in IR capability affords a wireless4 alternative that is immune to extremely
noisy RF environments and suitable for sensitive applications where RF may not be
permitted. An operational range of up to 50 feet (15 meters) line-of-sight is possible
using a C2N-IRGW-IR Gateway or CNXRMIRD IR Receiver (both sold separately).

1. Touch screen must be docked to enable video or wired communication.

2. Text engraving is not backlit on the white models. All models include default engraving. Custom

engraving sold separately. All buttons may be removed using the TPS-6X-FP-NB No-Button Bezel
(included).

3. 100 to 200 feet (30 to 61 meter) indoor range, subject to site-specific conditions.

4. When IR wireless is enabled, the RF transceiver is disabled and wired communications is restricted to

console functions (programming and configuration) only.

Operations Guide – DOC. 6875C Isys 5.7” Wireless Touch Screens: TPS-6X Series • 3

Isys 5.7” Wireless Touch Screens Crestron TPS-6X Series

TableTop Tilt Docking Station

Placing the touch screen onto the TPS-6X-DS Docking Station1 converts it to a
stylish tilt touch screen, providing wired communications and video capability while
charging the touch screen’s internal battery. Both wired Ethernet and Cresnet
connectivity are available, so when the touch screen is placed on the docking station,
it can switch automatically from RF wireless to fully wired operation if either
Ethernet or Cresnet is connected. Without a wired connection present, the touch
screen continues to operate wirelessly while it charges.

The TableTop Tilt Docking Station features a tiltable docking port, allowing the
touch screen to be tilted at any angle up to 45 degrees for optimal viewing and
operation when docked. The angle can be freely adjusted or locked down at a fixed
angle. Strong magnets help guide the touch screen onto the docking port and hold it
in place and a finger operated latch can be engaged at any time to secure the touch
screen to the docking station. The touch screen can even be attached to the docking
station semi-permanently using the provided locking pin for a sleek, full time
tabletop touch screen solution.

®

For applications that do not require the latch or locking pin features, a “no lock”
docking station (TPS-6XNL-DS

1

, sold separately) is also offered.

Low Profile Docking Station

As an alternative to the TableTop Tilt Docking Stations, a low profile docking
station (TPS-6X-DS-LP
affords all the connectivity and charging capabilities of the tilt dock but with a
smaller footprint and lower stance that is perfect for certain countertops, side tables
and pull out drawers.

1

, sold separately) is also offered. The low profile dock

Interface Module

For easy, versatile placement, each docking station features a single flexible cable
exiting the rear of the docking station base. On the tilt models, this cable can be
repositioned to exit from the bottom for a very clean, cordless appearance. The 9 foot
(2.75 meter) cable extends to a compact Interface Module (TPS-6X-IMCW

1

), which
may be mounted conveniently in a wall box or attached to any flat surface or rack
rail. The interface module provides all the wired connections for power,
communications and video.

Full Motion Video

When docked, the TPS-6X can display full motion video2, providing the ability to
monitor a security camera or preview a DVD or television channel, right on the
touch screen display. The video image is fully scalable for viewing in any size
window or full screen. The choice of balanced or unbalanced composite inputs
allows compatibility with both conventional coaxial and Crestron Home
AV distribution systems

2

.

®

Balanced

On-Screen Keyboard/Mouse

On-screen keyboard and mouse capabilities enable the TPS-6X to provide full
control of computers running TouchPoint
(VMK-WIN)).

1. TPS-6X-DS Tilt docking Station included with TPS-6X models. TPS-6X-DS-LP included with

TPS-6X-LP models. TPS-6XNL-DS No Lock Tilt Docking Station included with TPS-6XNL models.
TPS-6X-IMCW Interface Module included with all models. Refer to individual product specifications
for additional information.

2. Touch screen must be docked to enable video or wired communication.

4 • Isys 5.7” Wireless Touch Screens: TPS-6X Series Operations Guide – DOC. 6875C

®

Virtual Mouse & Keyboard Software

Crestron TPS-6X Series Isys 5.7” Wireless Touch Screens

Specifications

Specifications for the TPS-6X are listed in the following table.

TPS-6X Specifications

SPECIFICATION DETAILS

Touch Screen Display

Display Type TFT Active matrix color LCD

Size 5.7 inch (145 mm) diagonal

Aspect Ratio 4:3 QVGA

Resolution 640 x 480 pixels

Brightness 350 nits

Contrast 400:1

Color Depth 18-bit, 256 k colors

Illumination Backlit fluorescent

Viewing Angle ±80º horizontal, +80º/-70º vertical

Touch Screen Resistive membrane

Memory

SDRAM 32 MB

Flash 32 MB

Maximum Project Size 28 MB

Graphic Engine Isys engine; 16-bit non-palette graphics;

65,536 colors; Synapse™ image rendering
algorithm; multi-mode objects; DNav
dynamic menu objects; dynamic graphics;
PNG translucence, full motion (60 fps)
animation; color key video windowing

RF Wireless

RF Transceiver 2-way RF, 2.4 GHz ISM Channels 11-26

(2400 to 2483.5 MHz), IEEE 802.15.4
compliant

Transmitting Power 75 mW (Ch. 11), 100 mW (Ch. 12-23),

15 mW (Ch. 24), 3.5 mW (Ch. 25),
1 mW (Ch. 26) @ High setting;
1 mW (Ch. 11-25), 0.5 mW (Ch. 26)
@ Low setting

Range 100-200 feet (30-61 meters) maximum

indoor, 1000 feet (305 meters) outdoor,
subject to site-specific conditions

Gateway Requires a CEN-ERFGW POE Extended

Range RF Gateway (sold separately)

Roaming Supports roaming among up to eight RF

gateways

IR Wireless1

IR Transmitter 38 kHz, RC5 format

Range 50 feet (15 meters) typical

Gateway Requires a C2N-IRGW IR Gateway or

CNXRMIRD IR Receiver
(both sold separately)

(Continued on following page)

Operations Guide – DOC. 6875C Isys 5.7” Wireless Touch Screens: TPS-6X Series • 5

Isys 5.7” Wireless Touch Screens Crestron TPS-6X Series

TPS-6X Specifications (Continued)

SPECIFICATION DETAILS

Wired Communications2

Ethernet 10/100 Mbps, auto-switching,

auto-negotiating, auto-discovery, full/half
duplex, DHCP

Cresnet Supports Cresnet slave mode

Video2

Signal Types Composite

Formats NTSC 480i or PAL 576i

Color Depth 18-bit, 262,144 colors

Windowing Single window, deinterlaced and scalable up

to full screen

Audio Internal transducer for key click sound

Battery

Internal Battery NiMH, 4.8 Volt, 2000 mAh,

model TPS-6X-BTP (included)

Usage Per Charge ~2 hours continuous, 2 days under normal

use with factory settings

Charging Time3 ~2.5 hours (~2.5 to 3 hours when in use)

Power Requirements4

Power Pack 0.75 Amps @ 24 Volts DC,

100-240 Volts AC
50/60 Hz power pack included

Cresnet Power Usage 18 Watts (0.75 Amps @ 24 Volts DC)

includes TPS-6X-IMCW module

Default Net ID 03

Minimum 2-Series Control
System Update File

Environmental

Temperature 32º to 112º F (0º to 45º C)

Humidity 10% to 90% RH (non-condensing)

Heat Dissipation 61 BTU/Hr

Enclosure

Construction Plastic, non-slip grips/feet, integral docking

Front Bezels Plastic, button and no button bezels

Dimensions

Height9 5.10 in (130 mm)

Width 8.08 in (206 mm)

Depth 1.57 in (40 mm)

5, 6, 7

Version 3.155.1240 or later

50º to 104º F (10º to 40º C) while charging

station port

included; button bezel includes white
translucent illuminated Up/Down and
Thumbpad buttons and eight hard key
buttons with illuminated dividers and default
backlit text engraving, optional custom
backlit text engraving sold separately

8

(Continued on following page)

6 • Isys 5.7” Wireless Touch Screens: TPS-6X Series Operations Guide – DOC. 6875C

Crestron TPS-6X Series Isys 5.7” Wireless Touch Screens

TPS-6X Specifications (Continued)

SPECIFICATION DETAILS

Weight 1.6 lbs (720 g)

Included Accessories

Power Pack 24 Volt Power Pack, Universal

TPS-6X-BTP Internal Battery Pack

TPS-6X-DS Desktop Docking Station (specify color)

(included with TPS-6X models only)

TPS-6X-DS-LP Low Profile Docking Station (specify color)

(included with TPS-6X-LP models only)

TPS-6X-FP-NB No Button Bezel (specify color)

TPS-6X-IMCW Interface Module

TPS-6XNL-DS Desktop Docking Station, No Lock (specify

color) (included with TPS-6XNL models only)

Available Accessories

C2N-IRGW -1G Wall Mount IR Gateway

C2N-IRGW -F Flush Mount IR Gateway

CEN-ERFGW-POE Extended Range RF Wireless Gateway

CENI-ERFGW-POE Extended Range RF Wireless Gateway -

International Version, 230 V

CNXRMIRD IR Receiver

CRESCAT Crestron Home CAT5 AV Cable

CRESNET Cresnet Control Wire

SMK-6X Swivel Mount Kit

TPS-6X-DS-C Desktop Docking Station,

Charging only (specify color)

TPS-6X-DSC-LP Low Profile Desktop Docking Station,

Charging only (specify color)

TPS-6X-DSW Wall Mount Docking Station (specify color)

TPS-6X-FP Button Bezel with Custom Engraving

(specify color)

TPS-6XNL-DS-C Desktop Docking Station, No Lock,

Charging only (specify color)

VMK-WIN TouchPoint Virtual Mouse & Keyboard

Software for Windows®

1. When IR wireless is enabled, the RF transceiver is disabled and wired communications is restricted to

console functions (programming and configuration) only.

2. Touch screen must be docked to enable video or wired communication.

3. When the battery switch on the rear of the unit has been in the OFF position, as when the unit is

shipped or stored, the TPS-6X should be placed on its docking station/charger for a minimum of four
hours before using. Refer to “Battery Switch” on page 12 for details.

4. May be powered by 24 Volts DC or Cresnet network power but not both. All power connections are

made via the included TPS-6X-IMCW interface module.

5. The latest software versions can be obtained from the Crestron Web site. Refer to the NOTE

following these footnotes.

6. Crestron 2-Series control systems include the AV2 and PRO2. Consult the latest Crestron Product

Catalog for a complete list of 2-Series control systems.

7. When loading VisionTools

system, be sure that the baud rate is at 38400 (Cresnet speed) or lower. Otherwise, Crestron
Toolbox™ may post the “Transfer Failed” message.

8. Text engraving is not backlit on the white models. All models include default engraving. Custom

engraving sold separately. All buttons may be removed using the TPS-6X-FP-NB No-Button Bezel
(included).

®

Pro-e (VT Pro-e) files or firmware through the RS-232 port of the control

Operations Guide – DOC. 6875C Isys 5.7” Wireless Touch Screens: TPS-6X Series • 7

Isys 5.7” Wireless Touch Screens Crestron TPS-6X Series

9. Combined height of the TPS-6X touch screen docked is 6.21 in (158 mm) maximum on a TPS-6X-DS

or TPS-6XNL-DS docking station and 3.30 in (84 mm) on a TPS-6X-DS-LP.

NOTE: Crestron software and any files on the Web site are for authorized Crestron
dealers and Crestron Authorized Independent Programmers (CAIPs) only. New users
must register to obtain access to certain areas of the site (including the FTP site).

Physical Description

This section provides information on the connections, controls and indicators
available on the TPS-6X.

TPS-6X Physical View (Front)

TPS-6X Physical View (Rear)

8 • Isys 5.7” Wireless Touch Screens: TPS-6X Series Operations Guide – DOC. 6875C

Crestron TPS-6X Series Isys 5.7” Wireless Touch Screens

1.07 in

(28 mm)

1.57 in

(40 mm)

5.60 in

(143 mm)

8.08 in

(206 mm)

4.51 in

(115 mm)

3.38 in

(86 mm)

5.10 in

(130 mm)

7.02 in

(179 mm)

4.37 in

(111 mm)

1

2

4

3

TPS-6X Overall Dimensions (Front and Side Views)

TPS-6X Overall Dimensions (Rear View)

TPS-6X (Top View)

Operations Guide – DOC. 6875C Isys 5.7” Wireless Touch Screens: TPS-6X Series • 9

Isys 5.7” Wireless Touch Screens Crestron TPS-6X Series

7

8

5

6

6

6

6

TPS-6X (Front View)

Connectors, Controls & Indicators

# CONNECTORS,

DESCRIPTION

CONTROLS &

INDICATORS

1 Docking Station

Connector

2 Battery Switch (1) Rear panel recessed slide switch, shuts

3 Sleep (1) Programmable top-mounted push button

4 Brightness (1) Programmable top mounted push button

5 Battery LED (1) Green LED, indicates battery condition

6 Hard Keys (8) Optional programmable push buttons;

7 Up/Down (2) Optional programmable “up/down” push

8 Thumbpad (5) Optional programmable push buttons for

* Text engraving is not backlit on the white models. All models include default engraving. Custom

engraving sold separately. All buttons may be removed using the TPS-6X-FP-NB No-Button Bezel
(included).

(1) Multi-pin connector; mates with the
docking port on the docking station;
Refer to TPS-6X-IMCW interface module
specifications for other connectors

off battery for long term storage

(left), normally initiates Sleep mode when
docked; turns power on/off when undocked;
also resets the unit if held for five seconds

(right), normally sets display brightness level;
Toggles between high, medium, low and
standby; Toggling can be enabled/disabled
from setup menu (refer to “BACKLIGHT”
which starts on page 32 for details)

and charging status when docked;
Flashing indicates battery is charging;
Steady on indicates battery is fully charged

engravable backlit text*

buttons, backlit, engravable backlit text on
bezel*

4-way directional navigation and “enter”,
backlit

10 • Isys 5.7” Wireless Touch Screens: TPS-6X Series Operations Guide – DOC. 6875C

Crestron TPS-6X Series Isys 5.7” Wireless Touch Screens

Communication” which starts on page 50).

same system must be unique.

Setup

Network Wiring

When wiring the Cresnet or Ethernet network, consider the following:

• Use Crestron Certified Wire.

• Use Crestron power supplies for Crestron equipment.

• Provide sufficient power to the system.

CAUTION: Insufficient power can lead to unpredictable results or damage
to the equipment. Please use the Crestron Power Calculator to help calculate
how much power is needed for the system (

For networks with 20 or more devices, use a Cresnet Hub/Repeater (CNXHUB) to
maintain signal quality.

For more details, refer to “Check Network Wiring” on page 55.

The TPS-6X can also use high-speed Ethernet for communications between the
device and a control system, computer, digital media server and other IP-based
devices.

www.crestron.com/calculators).

Net ID

IP ID

For general information on connecting Ethernet devices in a Crestron system, refer to
the latest version of the Crestron e-Control
available from the Crestron Web site (



Reference Guide (Doc. 6052), which is

www.crestron.com/manuals).

Identity Code

The Net ID of the TPS-6X has been factory set to 03. The Net IDs of multiple
TPS-6X devices in the same system must be unique. The Net ID is set using the
internal setup menu (refer to “CRESNET” on page 31). Net ID may also be set from
a personal computer (PC) via Crestron Toolbox™ (refer to “

When setting the Net ID, consider the following:

• The Net ID of each unit must match an ID code specified in the SIMPL™

Windows program.

• Each network device must have a unique Net ID.

For more details, refer to the Crestron Toolbox help file.

The IP ID is set within the TPS-6X’s IP table using the internal setup menu (refer to
“COMM” which starts on page 18
computer (PC) using Crestron Toolbox. For information on setting an IP table, refer
to the Crestron Toolbox help file. The IP IDs of multiple TPS-6X devices in the

). The IP ID may also be set from a personal

Establishing

Operations Guide – DOC. 6875C Isys 5.7” Wireless Touch Screens: TPS-6X Series • 11

When setting the IP ID, consider the following:

• The IP ID of each unit must match an IP ID specified in the SIMPL

Windows program.

Isys 5.7” Wireless Touch Screens Crestron TPS-6X Series

ID specified in the SIMPL Windows program.

page 26), must match the IR ID specified in the SIMPL Windows program.

• Each device using IP to communicate with a control system must have a

unique IP ID.

RF ID

IR ID

Every TPS-6X communicating via RF with a Crestron control system through a
CEN(I)-ERFGW-POE gateway or directly with an MC2W control system, requires a
unique RF ID. The RF ID is a two-digit hexadecimal number that can range from 03
to 12. The RF ID of the unit, set using the internal setup menu (refer to
“WIRELESS” which starts on page 26

Every TPS-6X communicating via IR with a Crestron control system through a
CNXRMIRD receiver, a C2N-IRGW gateway or directly with an MC2W control
system, requires a unique IR ID to secure IR communications. There are two useable
codes (two-digit hexadecimal numbers): 00 and 10; the default is 00. The IR ID of
the unit, set using the internal setup menu (refer to “WIRELESS

) or in Crestron Toolbox, must match the RF

” which starts on

Battery Switch

The TPS-6X ships with the battery switch (on the rear) in the OFF (downward)
position. The OFF position is used for shipping and long term storage only.

Use the included T-pin to turn the switch ON (slide it upward) and place the TPS-6X
on the included docking station/charger for a minimum of four hours before using.

NOTE: When the TPS-6X is on the docking station/charger, the front panel battery
LED flashes to indicate the battery is charging. When fully charged, it remains on,
without flashing.

To charge the internal battery, the TPS-6X must be placed on the TPS-6X-DS (or
with the TPS-6X-LP models, the TPS-6X-DS-LP or with the TPS-6XNL models, the
TPS-6XNL-DS) Docking Station, which must be connected to a powered
TPS-6X-IMCW Interface Module (both included).

Configuring the Touch Screen

NOTE: The only connection required to configure the touch screen is power. Refer
to “Hardware Hookup” which starts on page 35 for details.

To configure the TPS-6X it may be necessary to access a series of setup menus prior
to viewing run-time screens that are loaded into the touch screen for normal
operation. The MAIN MENU is the starting point for configuring the touch screen.

NOTE: If no project has been loaded or if an invalid project has been loaded, the
touch screen displays an error message and asks the user to touch the screen to enter
setup, which defaults to the MAIN MENU.

NOTE: Trigger key functionality is not available in the setup menus.

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same time, touch the upper right corner of the screen.

Communication” which starts on page 50 for details).

If a project is running, the MAIN MENU can be accessed using one of two methods:
via the trigger keys on the top of the touch screen or via Crestron Toolbox.

Via the Trigger Keys

Via Crestron Toolbox

1. Press and hold the right trigger key on the top of the touch screen and at the

2. Continue holding the right trigger key and touching the upper right corner

of the screen. At the same time, press and hold the left trigger key on the
top of the touch screen. After four seconds, the panel resets.

3. Once the screen turns black, release the left trigger key and the panel enters

the MAIN MENU, as shown in the illustration below.

4. Release the right trigger key and the touch screen.

1. Establish communication with the touch screen (refer to “Establishing

2. Right-click on the device and select Functions | Setup Mode….

3. Select Enter Setup Mode. The MAIN MENU is displayed, as shown in the

illustration below.

NOTE: Select Exit Setup Mode to exit the setup menu.

The MAIN MENU displays four large buttons: Touch Screen Calibration, Exit
and Run Program, Setup and Diagnostics, as shown in the following illustration.

MAIN MENU

The Exit and Run Program button verifies that all of the setup information has
been saved to the EEPROM and displays the main page that has been programmed
into the system. The remaining buttons on the MAIN MENU open other menus and
screens which are discussed in subsequent paragraphs.

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Isys 5.7” Wireless Touch Screens Crestron TPS-6X Series

CALIBRATION MENU

Touch the Touch Screen Calibration button to enter the CALIBRATION MENU.

CALIBRATION MENU

Touch Perform Calibration. The message “Touch Upper Left +” appears centered
on the panel with a crosshair in the upper left corner. Touch the center of the
crosshair in the corner of the screen to initiate calibration. Another message, “Touch
Upper Right +”, appears with a crosshair in the correct corner. Touch the center of
the crosshair in the corner of the screen. A final message, “Touch Lower Right +”,
appears with the crosshair in the correct corner. Touch the center of the crosshair in
the corner of the screen to conclude calibration and return to the MAIN MENU.

NOTE: When touching the screen during calibration, be as accurate as possible.
Use the tip of a capped pen or the eraser end of a pencil. To cancel calibration and
return to the MAIN MENU without saving calibration data, create a calibration error
by touching the screen in the same spot two times. If calibration has not been started,
it is possible to return to the MAIN MENU by touching RETURN.

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SETUP

To enter the “SETUP MODE” menu, touch Setup on the MAIN MENU.

“SETUP MODE” Menu

The “SETUP MODE” menu offers a series of buttons which open additional menus
and screens that are detailed in subsequent paragraphs. After setup parameters have
been selected, touch RETURN to go to the previous menu. When all setup
parameters have been selected, touch RETURN repeatedly to go back to the MAIN
MENU.

NOTE: All touch screen settings are automatically saved in non-volatile memory.

The “SETUP MODE” menu also provides data for COMMUNICATION STATUS,
BATTERY, DOCKING STATION STATUS and FIRMWARE.

The Crestron Swirl logo
illuminates to indicate the status of the connection to the control system(s). For
details, refer to “COMM” which starts on page 18.

The COMMUNICATION STATUS section also displays wireless signal strength, RF
ID, gateway connection and ID, Ethernet connection, IP and MAC addresses,
Cresnet connection status and ID and infrared ID.

The BATTERY section displays battery charge level and has indicators to show when
the battery is charging and when AC power is connected.

NOTE: When battery power is low, the TPS-6X shows a warning message. The key
backlight is turned off and the display backlight dims to minimum until the battery is
recharged or the unit is docked. If battery power drops to 4%, saving of panel
settings is not guaranteed.

in the COMMUNICATION STATUS section

NOTE: The battery charge level percentage indicator gets more accurate after a few
charge/discharge cycles. Periodic (monthly) full discharge is recommended to
maintain accuracy of the percentage measurement.

The DOCKING STATION STATUS section has an indicator to show docked status.
The RELEASE button is used to release the touch screen from its (optional)
TPS-6X-DSW docking station.

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Isys 5.7” Wireless Touch Screens Crestron TPS-6X Series

NOTE: The TPS-6X determines that it is “docked” by the presence of power. The
indicator only shows it as DOCKED (and video is only available) when it is
connected to a TPS-6X-IMCW Interface Module (included) that is receiving power.

The FIRMWARE section displays the firmware version, date and time of the
firmware build and the touch screen serial number.

AUDIO

From the “SETUP MODE” menu, touch AUDIO to enter the “AUDIO SETUP”
screen.

“AUDIO SETUP” Screen

The ‘AUDIO SETUP” screen offers a pair of buttons that allow muting of the key
click sound for either the Soft Keys (on screen buttons) or the Hard Keys (buttons on
the front of the touch screen).

Refer to the following table for additional “AUDIO SETUP” screen details.

Audio Setup Details

AUDIO SETUP

SCREEN

CONTROL

Soft Keys Mute Toggles the key click sound for on screen soft key presses

Hard Keys Mute Toggles the key click sound for touch screen hard key

presses

After audio parameters have been set, touch RETURN to go back to the “SETUP
MODE” menu or MAIN MENU.

DESCRIPTION

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VIDEO

From the “SETUP MODE” menu, touch VIDEO to enter the “VIDEO SETUP”
screen.

“VIDEO SETUP” Screen

The “VIDEO SETUP” screen offers a series of buttons that adjust video Brightness,
Contrast, Saturation, Hue and Translucency. The Restore Default Color Settings

button returns all of these controls to their factory defaults.

Refer to the following table for additional “VIDEO SETUP” screen details.

Video Setup Details

VIDEO SETUP

SCREEN

DESCRIPTION

CONTROL

Restore Default
Color Settings

Brightness

Contrast

Saturation

Hue

Translucency

Returns video settings to their factory defaults

Adjusts video image brightness with the – and + buttons

Adjusts video image contrast with the – and + buttons

Adjusts video image saturation with the – and + buttons

Adjusts video image hue with the – and + buttons

Adjusts video image translucency with the – and + buttons

The Preview Translucency area of the video screen within the “VIDEO SETUP”
screen shows the effects of different settings of the Translucency controls.

NOTE: Preview Translucency requires an actual video signal input to the touch
screen in order to show the effects of the Translucency controls.

NOTE: The TPS-6X displays video only when it is docked and when the
TPS-6X-IMCW Interface Module (included) is receiving power.

Touching the video display within the “VIDEO SETUP” screen provides a full
screen view, as shown in the following illustration.

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Isys 5.7” Wireless Touch Screens Crestron TPS-6X Series

“VIDEO SETUP” Screen (Full Screen View)

The Hide Controls button removes the Restore Default Color Settings button and
the Brightness, Contrast, Saturation, Hue and Translucency controls from the screen.

Touch Return to go back to the “VIDEO SETUP” screen. After video parameters
have been set, touch RETURN to go back to the “SETUP MODE” menu or MAIN
MENU.

COMM

From the “SETUP MODE” menu, touch COMM to enter the
“COMMUNICATIONS” menu.

“COMMUNICATIONS” Menu

The “COMMUNICATIONS” menu offers a series of buttons (ETHERNET,
WIRELESS and CRESNET) which open additional menus and screens that are

detailed in subsequent paragraphs. After communication parameters have been
selected, touch RETURN to go to the previous menu. When all communication
parameters have been selected, touch RETURN repeatedly to go back to the
“SETUP MODE” menu or MAIN MENU.

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The TPS-6X has three independent means of connecting to a control system:
Ethernet, Cresnet and Radio (RF). The Crestron Swirl logo
CONNECTION STATUS section illuminates to indicate the status of the connection
to the control system(s):

• Green Connected (via Ethernet, Cresnet or RF)

• Blue Connected to some but not all of the control systems listed in IP

table (Ethernet only)

• Yellow Network trouble (no CIP communication with a control system, no

Cresnet packets addressed to panel or CEN(I)-ERFGW-POE is not
communicating with a control system)

• Red Not connected to any control system (via Ethernet, Cresnet or RF)

The “COMMUNICATIONS” menu also provides data for wireless signal strength,
RF ID, gateway connection and ID, Ethernet connection, IP and MAC addresses,
Cresnet connection status and ID and infrared ID.

The IP TABLE section at the bottom of the “COMMUNICATIONS” menu shows all
current IP table entries and provides UP and DN buttons which allow scrolling
through the list.

To create a new IP table entry or to edit an existing one, touch the rectangle within
the IP TABLE section of the menu to enter the IP TABLE EDITOR.

in the

IP TABLE EDITOR (IP ADDRESS)

The IP TABLE EDITOR offers the option of entering the information as an IP
address (as shown in the illustration above) or as a hostname (as shown in the
following illustration). Simply touch IP ADDRESS or HOSTNAME to switch
between the two methods.

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Isys 5.7” Wireless Touch Screens Crestron TPS-6X Series

IP TABLE EDITOR (HOSTNAME)

To add an IP address (or hostname), use the DN and UP buttons to select the CIP ID.
Then use the numeric keypad on the screen for IP address entry or touch
HOSTNAME to switch to the alphanumeric keypad. When both the CIP ID and IP
address (or hostname) have been entered, touch ADD IP to add the entry to the list.

To remove an IP address (or hostname), select the appropriate CIP ID and type in the
IP address (or hostname), then touch REMOVE IP.

To clear the entry area just above the keypad on the screen, touch Clear IP/Host.

The IP TABLE EDITOR also has DN and UP buttons for the optional DEV ID and
PORT settings. Touch the Default Port button to reset the PORT to its factory
default setting.

To verify the latest status of connections listed in the IP table, touch Update IP
Table.

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ETHERNET

Touch ETHERNET to enter the “ETHERNET SETUP” menu.

“ETHERNET SETUP” Menu

The “ETHERNET SETUP” menu offers a series of buttons which open additional
menus and screens that are detailed in subsequent paragraphs. After Ethernet
parameters have been selected, touch RETURN to go to the previous menu. When
all parameters have been selected, touch RETURN repeatedly to go back to the
“SETUP MODE” menu or the MAIN MENU.

The “ETHERNET SETUP” menu also provides information on Ethernet link status,
MAC and IP addresses, - and + controls to set the CTP Port, a Set Default Port
button to return the CTP Port setting to its factory default and buttons to Enable or
Disable Ethernet, CIP and Autodiscovery.

By default, DHCP is enabled. To use a static IP address, touch the Disable button
under DHCP. The DHCP Functions section of the menu, with the Renew IP and

Release IP buttons, changes to a Static IP Settings section, with IP Address and
DNS Servers buttons. A new Reboot required for settings to take effect. Reboot
Now button appears, as shown in the following illustration.

“ETHERNET SETUP” Menu (DHCP Disable)

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Touch IP Address to enter the “STATIC IP SETTINGS” menu, as shown in the
following illustration.

“ETHERNET SETUP” (STATIC IP SETTINGS) Menu

From the “STATIC IP SETTINGS” menu, touch the Edit buttons to enter the menus
that allow setting the IP Address, Subnet Mask and Default Router, as shown in the
following illustrations. + and – buttons on each menu are provided for setting the
numbers. In each case, touch RETURN to go back to the previous menu.

“ETHERNET SETUP” (EDIT IP ADDRESS) Menu

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“ETHERNET SETUP” (EDIT SUBNET MASK) Menu

“ETHERNET SETUP” (EDIT DEFAULT ROUTER) Menu

From the main “ETHERNET SETUP” menu, in the Static IP Settings section, touch
DNS Servers to enter the “STATIC DNS SETTINGS” menu, as shown in the
following illustration.

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“ETHERNET SETUP” (STATIC DNS SETTINGS) Menu

From the “STATIC DNS SETTINGS” menu, touch the Edit buttons to enter the
menus that allow setting the Primary DNS, Secondary DNS, Primary WINS and
Secondary WINS, as shown in the following illustrations. + and – buttons on each
menu are provided for setting the numbers. In each case, touch RETURN to go back
to the previous menu.

“ETHERNET SETUP” (EDIT PRIMARY DNS) Menu

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“ETHERNET SETUP” (EDIT SECONDARY DNS) Menu

“ETHERNET SETUP” (EDIT PRIMARYARY WINS) Menu

“ETHERNET SETUP” (EDIT SECONDARY WINS) Menu

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Isys 5.7” Wireless Touch Screens Crestron TPS-6X Series

When all settings have been entered, touch RETURN to go back to the main
“ETHERNET SETUP” menu and touch Reboot required for setting to take effect.
Reboot Now.

WIRELESS

Touch WIRELESS to enter the “WIRELESS SETUP” menu.

“WIRELESS SETUP” Menu

The “WIRELESS SETUP” menu displays RF connection status, signal strength,
gateway name and UID, RF channel and RF power settings. – and + controls are
provided to set the RF ID and IR ID.

The ACQUIRE START button is used in conjunction with the ACQUIRE button
on the CEN(I)-ERFGW-POE gateway (sold separately) to place the TPS-6X in
Acquire mode. Refer to the “Operation” section of the CEN-ERFGW-POE Extended
Range RF Wireless Gateway Operations & Installation Guide (Doc. 7158) for
details.

When the acquire process is complete, the menu displays an Acquire Complete
message, as shown in the following illustration.

“WIRELESS SETUP” Menu (Acquire Complete)

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To check the quality of the link status, from the MAIN MENU, touch Diagnostics to
open the “DIAGNOSTICS” menu (refer to “DIAGNOSTICS” on page 35). On the
“DIAGNOSTICS” menu, touch WIRELESS, then touch Link Quality.

The screen displays the Received Signal Strength at Panel and Received Signal
Strength at Gateway meters, as shown in the following illustration.

“DIAGNOSTICS” Menu (Showing Wireless Link Quality)

Other buttons on the “DIAGNOSTICS” menu should only be used under the
supervision of a Crestron customer service representative during telephone support.

For more information regarding wireless setup, refer to “Appendix A: The RF
Spectrum” on page 57 and “Appendix B: Optimum RF Reception Guidelines”
which starts on page 58.

Touch MANUAL CONFIG to enter the manual configuration menu where it is
possible to change the RF Power and set the RF Channel, as shown in the following
illustration. When using manual configuration, these should be selected to match the
gateway prior to starting the acquire process.

“WIRELESS SETUP” (MANUAL CONFIG) Menu

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Isys 5.7” Wireless Touch Screens Crestron TPS-6X Series

The manual configuration menu also has buttons to turn RF Roaming ON or OFF
and for ROAMING SETUP.

The TPS-6X can be used with multiple CEN(I)-ERFGW-POE gateways to create a
wireless roaming network.

NOTE: By default, roaming is disabled in both the TPS-6X and
CEN(I)-ERFGW-POE and must be enabled in both devices.

On the CEN(I)-ERFGW-POE, enable roaming by using the following procedure:

1. Open a text console for the gateway using the gateway’s IP address.

2. Enter the command RFROAMING ON.

3. Enter the command REBOOT.

This procedure must be performed for each gateway used in the roaming setup. For
more information about roaming, refer to the latest version of the TPS-6X Roaming
Quickstart Guide (Doc. 6799).

To enable roaming in the TPS-6X, touch RF Roaming ON. A ROAMING SETUP
button appears.

When roaming is enabled, a ROAMING SETUP button also appears in place of the
ACQUIRE START button on the main “WIRELESS SETUP” menu.

“WIRELESS SETUP” Menu (Shown with Roaming Enabled)

From the manual configuration menu or the main “WIRELESS SETUP” menu,
touch ROAMING SETUP to enter the roaming setup menu shown on the following
page.

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“WIRELESS SETUP” Menu (Shown in Roaming Setup Configuration)

Up to eight CEN(I)-ERFGW-POE gateways can be acquired by a TPS-6X. To
acquire multiple gateways, put all the gateways in Acquire mode. Then follow the
steps below:

1. Select the appropriate gateway index by touching one of the buttons marked

GW 1 through GW 8 on the left side of the roaming setup menu.

2. Touch ACQUIRE START. Acquire progress is shown in the Acquire State

section of the menu. Once the TPS-6X finds a gateway, the acquire stops
automatically.

3. Repeat steps 1 and 2 until all gateways are acquired.

If using multiple TPS-6X touch screens, follow the steps above for each touch
screen.

NOTE: When multiple gateways are put in Acquire mode at the same time, the
TPS-6X saves the first available gateway in the selected gateway index. To save
gateways in a particular order on the list, put only one gateway in Acquire mode at a
time and perform the acquire process, selecting the required gateway index.
Gateways which are already acquired, are not acquired again, unless first removed
from the list, as shown on the following page.

For each acquired gateway in the list, the name and signal strength is shown on the
roaming setup menu. A small green indicator is displayed next to the signal strength
meter of the gateway to which the panel is currently connected.

Selected Gateway’s UID, shown at the right side of the screen, indicates the currently
selected gateway’s UID.

Touch See All GW UIDs to see the UIDs of all acquired gateways at once. The
screen looks like the illustration on the following page.

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“WIRELESS SETUP” Menu (Showing All Gateway UIDs)

Touch See All GW UIDs again to turn off the UID display and return to the screen
shown on page 29.

To remove an acquired gateway from the list, select the appropriate index for that
gateway (GW 1 through GW 8) and touch Remove Selected GW. A CONFIRM
GATEWAY REMOVE message appears, as shown in the illustration that follows.

“WIRELESS SETUP” Menu (Showing CONFIRM GATEWAY REMOVE Message)

Touch Yes, Remove to remove the gateway or No to cancel.

The Current Link Information section of the screen (refer to illustration at the top of
this page) shows the following:

1. The Link status indicator light shows if the TPS-6X is currently connected

to a gateway.

2. The GW No indicator shows the index of the gateway in the list, to which

the TPS-6X is currently connected.

3. The Signal Strength meter shows the quality of the signal from the currently

connected gateway.

Touch RETURN to go back to the main “WIRELESS SETUP” menu.

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CRESNET

Touch CRESNET to enter the “CRESNET SETUP” menu.

“CRESNET SETUP” Menu

The “CRENSET SETUP” menu has – and + controls to set the Cresnet ID and a
Connection Status indicator to show when the Cresnet connection is active.

Touch RETURN to go back to the main “COMMUNICATIONS” menu. After
communications parameters have been set, touch RETURN to go back to the
‘SETUP MODE” menu or MAIN MENU.

TOUCH PANEL

From the “SETUP MODE” menu, touch the TOUCH PANEL button to enter the
“TOUCHPANEL” menu.

“TOUCHPANEL” Menu

The “TOUCHPANEL” menu offers access to “BACKLIGHT SETUP” and
“GRAPHICS SETUP” menus as well as a series of – and + controls to set the Power

Timeout (when the touch screen is undocked), Button Backlight Timeout and Standby
Timeout. Buttons are also provided to enable/disable Power up on last page, which

causes the touch screen to boot up to the last page it was on before shut down,

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System Messages, which display gateway or control system disconnect warnings and
Display on from Hardkey, which causes the display to turn on along with the touch

screen at the press of any key on the front of the touch screen.

NOTE: Disabling System Messages does not prevent a warning message in the
event of a low battery condition.

BACKLIGHT

From the “TOUCHPANEL” menu, touch BACKLIGHT to enter the
“BACKLIGHT SETUP” menu, shown in the following illustration.

“BACKLIGHT SETUP” Menu

The “BACKLIGHT SETUP” menu offers access to the “DISPLAY BRIGHTNESS”
and “KEY BACKLIGHT BRIGHTNESS” screens as well as – and + controls to set
the Brightness fading Rate (how fast the screen brightness changes when the HIGH,
MEDIUM or LOW buttons are touched or the right trigger key is used to control
screen brightness). There are also ON/OFF controls for Gradual Backlight Dimming

upon Timeout, Trigger Key Control for Screen Brightness and Key Backlight State.

Gradual Backlight Dimming upon Timeout sets the screen to fade to black when ON

or to simply shut off when OFF. When set to ON, the fade rate is five seconds.

Trigger Key Control for Screen Brightness enables brightness toggling with the right
trigger key (on top of the touch screen). When ON, the right trigger key toggles
display brightness between high, medium, low and standby.

NOTE: The right trigger key can toggle screen brightness when the TPS-6X is
displaying a project. It does not toggle screen brightness in the setup menus.

Key Backlight State turns the backlighting for the front panel keys ON or OFF.

Touch Display Brightness to enter the “DISPLAY BRIGHTNESS” screen, shown
in the illustration on the following page.

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“DISPLAY BRIGHTNESS” Screen

The “DISPLAY BRIGHTNESS” screen provides – and + controls to adjust Current
Display Brightness, High Backlight Level, Medium Backlight Level and Low
Backlight Level. These last three are the brightness levels the display is set to as the

right trigger key (on top of the touch screen) is used to toggle between high, medium,
and low screen brightness, provided Trigger Key Control for Screen Brightness is set
to ON in the “BACKLIGHT SETUP” menu.

The Press To Trigger Level Now buttons allow for immediate setting of screen
brightness level to HIGH, MEDIUM or LOW.

Touch RETURN to go back to the “BACKLIGHT SETUP” menu.

From the “BACKLIGHT SETUP” menu, touch Key Brightness to enter the “KEY
BACKLIGHT BRIGHTNESS” screen, shown in the following illustration.

“KEY BACKLIGHT BRIGHTNESS” Screen

The “KEY BACKLIGHT BRIGHTNESS” screen provides – and + controls to adjust

Current Key Brightness, High Backlight Level, Medium Backlight Level and Low
Backlight Level.

The Press To Trigger Level Now buttons allow for immediate setting of key
brightness level to HIGH, MEDIUM or LOW.

Touch RETURN to go back to the “BACKLIGHT SETUP” menu.

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Touch RETURN again to go back to the “TOUCHPANEL” menu or touch
GRAPHICS to enter the “GRAPHICS SETUP” menu, shown in the following

illustration.

GRAPHICS

“GRAPHICS SETUP” Menu

The “GRAPHICS SETUP” menu provides controls to set the Dynamic Graphics
Loading Icon Position as well as a button to disable the loading icon(s), depending

on user preference.

There are also Page Flips use Backbuffer Enable and Disable buttons. When
enabled, new pages are drawn in the backbuffer and displayed when fully drawn.
When disabled, new pages are drawn on the screen from top to bottom.

Press RETURN to go back to the “TOUCHPANEL” menu. After touch screen
parameters have been set, touch RETURN to go back to the “SETUP MODE” menu
or the MAIN MENU.

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DIAGNOSTICS

The Diagnostics button on the MAIN MENU should only be used under the
supervision of a Crestron customer service representative during telephone support.
Many options available on the “DIAGNOSTICS” menu, shown in the following
illustration, are numeric in nature and their interpretation is beyond the scope of this
manual.

“DIAGNOSTICS” Menu

Hardware Hookup

The TPS-6X comes in a soft felt bag to protect it during shipping.

The TPS-6X does not require any connections for wireless operation but does need
to be acquired by a CEN(I)-ERFGW-POE gateway (sold separately). Refer to
“WIRELESS” which starts on page 26 and to the “Operation” section of the latest
version of the CEN-ERFGW-POE Extended Range RF Wireless Gateway
Operations & Installation Guide (Doc. 7158) for details.

For Cresnet or Ethernet connection or to upgrade touch screen firmware, the TPS-6X
must be placed on the TPS-6X-DS (or with TPS-6X-LP models, the TPS-6X-DS-LP
or with TPS-6XNL models, the TPS-6XNL-DS) Docking Station, which must be
connected to the TPS-6X IMCW Interface Module (both included), which in turn
must be connected to a control system via Cresnet or Ethernet. For details, refer to
the latest version of the TPS-6X-DS & TPS-6XNL-DS Operations Guide (Doc.

6876) or the TPS-6X-DS-LP Installation Guide (Doc. 7142) and the TPS-6X-IMCW
Installation Guide (Doc. 6874).

Make the necessary connections as called out in the illustrations on the following
pages. Refer to “Network Wiring” on page 11 before attaching the 4-position
terminal block connector. Apply power after all connections have been made.

When making connections to the TPS-6X-IMCW, use Crestron power supplies for
Crestron equipment.

To mount the TPS-6X, the touch screen must first be positioned onto the docking
station at a slight angle to latch the top portion of the docking station onto the touch
screen. Magnets on the TPS-6X-DS (and TPS-6XNL-DS) attach to metal plates
installed on the TPS-6X to secure the touch screen in place (refer to the following
illustration).

Operations Guide – DOC. 6875C Isys 5.7” Wireless Touch Screens: TPS-6X Series • 35

Isys 5.7” Wireless Touch Screens Crestron TPS-6X Series

Magnets

Latch this part of the docking
station onto the back of the
touch screen first.

Image in circle above,
shows TPS-6XNL-DS,
with no locking mechanism.

TO PANEL:

Connect to

TPS-6X-DS (or

TPS-6X-DS-LP or

TPS-6XNL-DS)

via 10-Pin RJ-50

Cable

(Cable Provided

with Docking

Station)

POWER:
From DC

Power Pack

Touch Screen Mounting

Hardware Connections for the TPS-6X-IMCW (Front)

36 • Isys 5.7” Wireless Touch Screens: TPS-6X Series Operations Guide – DOC. 6875C

Crestron TPS-6X Series Isys 5.7” Wireless Touch Screens

POWER:
From DC

Power Pack

VIDEO IN:

Balanced or

Unbalanced Source

NET:
To Control System
and Other Cresnet

Devices

LAN:

10/100BASE-T

to LAN

surface, which may detrimentally affect image quality.

rest of the touch screen enclosure.

Hardware Connections for the TPS-6X-IMCW (Rear)

NOTE: Ensure the TPS-6X-IMCW is properly grounded.

Touch Screen

Enclosure

NOTE: The TPS-6X-IMCW can be powered via the 24 VDC jack on either the
front or the back of the unit if the NET port is not being used to power the module.

Recommended Cleaning

Keep the surface of the touch screen free of dirt, dust or other materials that could
degrade optical properties. Long-term contact with abrasive materials can scratch the

For best cleaning results, use a clean, damp, non-abrasive cloth with any
commercially available non-ammonia glass cleaner. Bezels may not provide a
complete watertight seal. Therefore, apply cleaning solution to the cloth rather than
the surface of the touch screen. Wipe touch screen clean and avoid getting moisture
beneath the bezels.

CAUTION: Do not apply excessive pressure to the touch screen display during
handling. Doing so can crack the screen and damage the touch screen.

The soft felt bag the TPS-6X came shipped in can be used to clean the bezel and the

Operations Guide – DOC. 6875C Isys 5.7” Wireless Touch Screens: TPS-6X Series • 37

Isys 5.7” Wireless Touch Screens Crestron TPS-6X Series

system by selecting hardware from the Device Library.

Programming Software

Have a question or comment about Crestron software?

Answers to frequently asked questions (FAQs) can be viewed in the Online Help
section of the Crestron Web site. To post a question or view questions submitted to
Crestron’s True Blue Support, log in at
users must establish a user account to fully benefit from all available features.

Software Requirements for the PC

NOTE: The latest software can be downloaded from the Crestron Web site
(www.crestron.com/software).

Crestron provides an assortment of Windows-based software tools to develop a
customized system. Use SystemBuilder™ or SIMPL Windows to create a program to
control the TPS-6X.

www.crestron.com/onlinehelp. First-time

Configuration Manager

Programming with SystemBuilder

SystemBuilder is a comprehensive programming environment. Appropriate for most
systems, it can quickly and easily generate a complete working program including
both control processor logic and touch screen graphics.

Programming with SIMPL Windows

NOTE: While SIMPL Windows can be used to program the TPS-6X, it is
recommended to use SystemBuilder for configuring a system.

SIMPL Windows is Crestron’s premier software for programming Crestron control
systems. It is organized into two separate but equally important “Managers”:
Configuration and Program.

Configuration Manager is the view where programmers “build” a Crestron control

1. The TPS-6X must first be incorporated into the system.

a. To incorporate the TPS-6X (Cresnet) into the system, drag the TPS-6X

from the Touchpanels | Touchpanels (Cresnet) folder of the Device
Library and drop it in the System Views.

38 • Isys 5.7” Wireless Touch Screens: TPS-6X Series Operations Guide – DOC. 6875C

Crestron TPS-6X Series Isys 5.7” Wireless Touch Screens

Locating the TPS-6X (Cresnet) in the Device Library

b. To incorporate the TPS-6X (Ethernet) into the system, drag the TPS-6X

from the Touchpanels | Touchpanels (Ethernet) folder of the Device
Library and drop it in the System Views.

Locating the TPS-6X (Ethernet) in the Device Library

c. To incorporate the TPS-6X (RF) into the system, drag the TPS-6X

from the Touchpanels | Touchpanels (Wireless Two-Way) folder of the
Device Library and drop it in the System Views.

Operations Guide – DOC. 6875C Isys 5.7” Wireless Touch Screens: TPS-6X Series • 39

Isys 5.7” Wireless Touch Screens Crestron TPS-6X Series

Locating the TPS-6X (RF) in the Device Library

d. To incorporate the TPS-6X (IR) into the system, drag the TPS-6X from

the Touchpanels | Touchpanels (Wireless One-Way) folder of the
Device Library and drop it in the System Views.

Locating the TPS-6X (IR) in the Device Library

The system tree of the control system displays the device in the appropriate
slot(s) with a default Net ID, IP ID, RF ID or IR ID as shown in the
following illustrations.

40 • Isys 5.7” Wireless Touch Screens: TPS-6X Series Operations Guide – DOC. 6875C

Crestron TPS-6X Series Isys 5.7” Wireless Touch Screens

C2Net Device, Slot 8 and 9 (Net ID and IP ID)

C2Net Device, Slot 8 and 9 (RF ID)

Operations Guide – DOC. 6875C Isys 5.7” Wireless Touch Screens: TPS-6X Series • 41

Isys 5.7” Wireless Touch Screens Crestron TPS-6X Series

C2Net Device, Slot 9 (IR ID)

2. If additional TPS-6X devices are to be added, repeat step 1 for each device.

Each TPS-6X is assigned a different Net ID, IP ID, RF ID or IR ID number
as it is added.

3. If necessary, double click a device to open the “Device Settings” window

and change the Net ID, IP ID, RF ID or IR ID, as shown in the following
illustration(s).

42 • Isys 5.7” Wireless Touch Screens: TPS-6X Series Operations Guide – DOC. 6875C

Crestron TPS-6X Series Isys 5.7” Wireless Touch Screens

“TPS-6X (Cresnet) Device Settings” Window

“TPS-6X (Ethernet) Device Settings” Window

Operations Guide – DOC. 6875C Isys 5.7” Wireless Touch Screens: TPS-6X Series • 43

Isys 5.7” Wireless Touch Screens Crestron TPS-6X Series

system by assigning signals to symbols.

“TPS-6X (RF) Device Settings” Window

“TPS-6X (IR) Device Settings” Window

Program Manager

44 • Isys 5.7” Wireless Touch Screens: TPS-6X Series Operations Guide – DOC. 6875C

NOTE: The ID code specified in the SIMPL Windows program must
match the Net ID, IP ID, RF ID or IR ID of each unit. Refer to “Identity
Code” which starts on page 11

Program Manager is the view where programmers “program” a Crestron control

The symbol can be viewed by double clicking on the icon or dragging it into Detail
View. Each signal in the symbol is described in the SIMPL Windows help file (F1).

.

Programming with VisionTools

Touch screen pages should be created in Crestron VisionTools® (VT Pro-e®) to
allow switching of source signals to desired outputs as well as selection of the
system mode. There are no special programming requirements to use the functions of
the TPS-6X in a room control system.

Crestron TPS-6X Series Isys 5.7” Wireless Touch Screens

Multi
performance programming!

The single most advanced VT Pro
involving the TPS
(

e that can have one

or more active and inactive visible settings (modes).

RF or IR Operation

Using VT Pro-e, the TPS-6X can be set to communicate via either RF or IR. This
selection is made using the Panel Type drop down menu at the time a new TPS-6X
project is created, as shown in the following illustration.

VT Pro-e New Project Window (Showing Selection of Panel Type)

-mode objects offer high-

The TPS-6X project type, when loaded, places the TPS-6X into an RF only mode.
The TPS-6IR project type places the TPS-6X into an IR only mode.

When in IR only mode, the RF is turned off and does not function. In this mode,
there is no RF radiation present.

The IR ID information must be set to match the program. This is done on the
“WIRELESS SETUP” menu (refer to “WIRELESS” which starts on page 26) and in
the SIMPL Windows program (refer to “Programming with SIMPL Windows”
which starts on page 38).

Multi-Mode Objects

-e high performance programming technique

-6X is the concept of multi-mode objects. A multi-mode object

such as a button or legend) is an object drawn on a VT Pro-e pag

For examples, refer to www.crestron.com/exampleprograms and search for
multi-mode object examples. This file contains the VT Pro-e touch screen files and
SIMPL Windows files that illustrate the high-performance capabilities of multi-mode
objects.

Operations Guide – DOC. 6875C Isys 5.7” Wireless Touch Screens: TPS-6X Series • 45

Isys 5.7” Wireless Touch Screens Crestron TPS-6X Series

Bit Depth and File Size

A balance of performance and quality can be achieved by using VT Pro-e to
configure the size of graphics in a project. Read this section to learn about bit depth
and how to maximize the quality and performance of a TPS-6X project.

Bit depth refers to the number of memory bits used to store color data for each pixel
in a raster image. A touch screen raster image consists of a rectangular grid of
picture elements (pixels). Each pixel uses the same amount of memory to store its
color data. The amount of memory is called the bit depth of the image.

Greater bit depths are required to represent finer gradations of color. Increasing bit
depth necessarily increases file size. A black and white drawing requires only one bit
per pixel to store all the available color information. Using a 32-bit per pixel bit
depth for a black and white image increases the file size 32 times without adding
anything to the black and white image quality.

In an 8-bit per pixel system, the associated 8-bits of video memory for every screen
pixel contain a value referring to a location in an 8-bit color table. In this way, any
one of the specific 256 color table locations is assigned to a pixel.

A 16-bit highcolor system is considered sufficient to provide life-like colors. It is
encoded using 5-bits to represent red, 5-bits to represent blue and (since the human
eye is more sensitive to the color green) 6-bits to represent 64 levels of green. These
can therefore be combined to provide 65,536 mixed colors (32 x 32 x 64 = 65,536).

In a 24-bit graphics display, the video memory allocates 24 bits for each pixel on the
screen enabling each pixel to take on any one of a possible 16.7 million colors. Each
24-bit value is composed of 8-bits for red, 8-bits for green and 8-bits for blue. These
triplets of 8-bit values are also referred to as the red, green and blue color planes. A
24-bit image is actually composed of three component images which combine to
create the truecolor picture. The reason this is called truecolor is that this is near the
maximum number of colors the human eye is able to detect.

Truecolor images are sometimes represented by a 32-bit value. The extra 8-bits do
not enhance the precision of the color representation but act as an alpha channel that
represents pixel translucence. The 32-bit truecolor has become popular on the
computer desktop to provide effects such as translucent windows, fading menus and
shadows.

In graphics intensive applications such as touch screens, raising or lowering the color
depth of the displayed graphics can achieve a balance of performance and quality.
Lower color depths do not require as much frame buffer memory or display
bandwidth, allowing them to be generated and displayed more quickly. Increasing
color depth results in higher color quality at the expense of display speed and
responsiveness. By using mostly 8-bit or 16-bit graphics and holding 32-bit graphics
to a minimum (for example, for a family photo), a sophisticated project can be
created that fits in the memory space provided while the touch screen remains very
responsive.

46 • Isys 5.7” Wireless Touch Screens: TPS-6X Series Operations Guide – DOC. 6875C

Crestron TPS-6X Series Isys 5.7” Wireless Touch Screens

Relationship of Bits to Colors

NUMBER OF BITS NUMBER OF COLORS

1 bit Black and White

2 bits 4 Colors

4 bits 16 Colors

8 bits 256 Colors

16 bits 65,536 Colors (Highcolor)

24 bits 16.7 million Colors (Truecolor)

32 bits 16.7 million Colors plus Transparency

When creating a VT Pro-e project, the image size can be compressed and reduced in
the “Page Properties” dialog box for the entire page. The image size can also be
compressed and reduced using the “Image Properties” dialog box. A reduction in
image size saves a considerable amount of memory space for the project.

In VT Pro-e, the Compress checkbox permits the image to be compressed when
compiling. The 16 Bits checkbox converts a 24-bit or 32-bit image to 16 bits. This
conversion to a 16-bit image may cause the loss of some subtle shading. To
compensate for this, use the dithering to simulate the original shading. Check the
image with each of the available dithering types to determine which delivers the best
quality image.

Dithering type selection can be accessed from the “Page Properties” or “Image
Properties” dialog boxes in VT-Pro-e. Refer to the following illustrations.

VT Pro-e “Page Properties” Dialog Box
– Bit Depth Selection

VT Pro-e “Image Properties” Dialog Box
– Bit Depth Selection

Operations Guide – DOC. 6875C Isys 5.7” Wireless Touch Screens: TPS-6X Series • 47

Isys 5.7” Wireless Touch Screens Crestron TPS-6X Series

7

8

5

6

1

2

3

4

9

10

14

15

11

16

12

13

17

Push Button Programming

Any of the buttons can be programmed to access any frequently used command.
Each button has a permanently fixed digital join number. Refer to the following
illustration for their assigned join numbers. A description for each button signal is
described in the SIMPL Windows help file (F1).

Push Button Layout and Join Number Assignment

NOTE: Join numbers 16 and 17 are fixed for the two “trigger” keys, the
top-mounted push buttons on the TPS-6X. The left trigger key toggles power when
the unit is undocked and initiates Sleep mode when docked. In addition, when held
for five seconds, it initiates a touch screen reset. The right trigger key toggles screen
brightness, unless it is disabled with the on-screen button in the “BACKLIGHT
SETUP” menu (refer to “

While both of these join numbers can be programmed to perform other functions,
their main functions as outlined above are still in effect; each button performs both
its default and its newly programmed operation.

BACKLIGHT” which starts on page 32).

MultiByte International Characters

Most languages use a single byte of eight bits to represent a character, for example,
English, French, German, Hebrew, Russian and Thai.

Multibyte character fonts require more than the usual eight bits to specify a
character. This occurs when a language has more than 256 characters (2
For example, Chinese fonts contain several thousand characters. Other multibyte
languages include Japanese and Korean.

There are two separate applications with multibyte characters – static text on buttons
and indirect text on buttons. No touch screen firmware changes are required in either
case.

Indirect text on a button is entered in VT Pro-e and the actual string to be displayed
is entered in SIMPL Windows. As of this publication date only completely single
byte or completely multibyte strings may be entered or they can not be compiled
correctly in SIMPL Windows. In other words, Chinese characters cannot be
interspersed with numbers. Enter Chinese characters or numbers in separate strings
or pad each number with “\x00” to make it multibyte and then combine it with
Chinese characters in the same string.

48 • Isys 5.7” Wireless Touch Screens: TPS-6X Series Operations Guide – DOC. 6875C

8

) in a font.

Crestron TPS-6X Series Isys 5.7” Wireless Touch Screens

Of course, the workaround of showing a graphic that displays the string but which is
not dynamic can always be used. To compile and use multibyte characters it is
essential that the operating system understand the language. Some versions of
Windows are available in many international languages and add-on software is
available for other versions.

Operations Guide – DOC. 6875C Isys 5.7” Wireless Touch Screens: TPS-6X Series • 49

Isys 5.7” Wireless Touch Screens Crestron TPS-6X Series

Uploading and Upgrading

Crestron recommends using the latest programming software and that each device
contains the latest firmware to take advantage of the most recently released features.
However, before attempting to upload or upgrade it is necessary to establish
communication. Once communication has been established, files (for example,
programs, projects or firmware) can be transferred to the control system (and/or
device). Finally, program checks can be performed (such as changing the device ID
or creating an IP table) to ensure proper functioning.

Establishing Communication

Use Crestron Toolbox for communicating with the TPS-6X; refer to the Crestron
Toolbox help file for details. There are two methods of communication: indirect and
TCP/IP.

Indirect

Indirect Communication

TPS-6X connects to control system via Cresnet:

1. Establish communication between the PC and the control system as

described in the latest version of the 2-Series Control Systems Reference
Guide (Doc. 6256).

2. Use the Address Book in Crestron Toolbox to create an entry for the

TPS-6X using the expected communication protocol (Indirect). Select the
Cresnet ID of the TPS-6X and the address book entry of the control system
that is connected to the TPS-6X.

3. Display the TPS-6X’s “System Info” window (click the

communications are confirmed when the device information is displayed.

icon);

50 • Isys 5.7” Wireless Touch Screens: TPS-6X Series Operations Guide – DOC. 6875C

Crestron TPS-6X Series Isys 5.7” Wireless Touch Screens

using SIMPL Windows or Crestron Toolbox.

VT Pro-e

Upload the VT Pro-e file to the touch screen using VT Pro-e or Crestron Toolbox.

to register to obtain access to certain areas of the site, including the FTP site.)

TCP/IP

Ethernet Communication

The TPS-6X connects to PC via Ethernet:

1. Confirm Ethernet connections between TPS-6X and PC. If connecting

through a hub or router, use CAT5 straight through cables with 8-pin RJ-45
connectors. Alternatively, use a CAT5 crossover cable to connect the two
LAN ports directly without using a hub or router.

2. Use the Device Discovery Tool in Crestron Toolbox to detect all Ethernet

devices on the network and their IP configuration. The tool is available in
Toolbox version 1.15.143 or later.

3. Use the Address Book in Crestron Toolbox to create an entry for the

TPS-6X with the TPS-6X’s TCP/IP communication parameters.

4. Display the “System Info” window (click the

TPS-6X entry from the Address Book or the Address Book drop-down
menu.

icon) and select the

SIMPL Windows

Firmware

Programs, Projects and Firmware

Program, project or firmware files may be distributed from programmers to installers
or from Crestron to dealers. Firmware upgrades are available from the Crestron Web
site as new features are developed after product releases. One has the option to
upload programs and projects via the programming software or to upload and
upgrade via the Crestron Toolbox. For details on uploading and upgrading, refer to
the SIMPL Windows help file, VisionTools Pro-e help file or the Crestron Toolbox
help file.

CAUTION: Crestron recommends having the TPS-6X docked and powered when
loading projects or upgrading firmware.

If a SIMPL Windows program is provided, it can be uploaded to the control system

Check the Crestron Web site to find the latest firmware. (New users may be required

Upgrade TPS-6X firmware via Crestron Toolbox.

1. Establish communication with the TPS-6X and display the “System Info”

window.

2. Select Functions | Firmware… to upgrade the TPS-6X firmware.

Operations Guide – DOC. 6875C Isys 5.7” Wireless Touch Screens: TPS-6X Series • 51

Isys 5.7” Wireless Touch Screens Crestron TPS-6X Series

on the TPS-6X.

can be performed on the TPS-6X.

Program Checks

Actions that can be performed on the TPS-6X vary depending on whether it is
connected via Cresnet or Ethernet.

Cresnet Connections

Ethernet Connections

For Cresnet connections, using Crestron Toolbox, display the network device tree
(Tools | Network Device Tree View) to show all network devices connected to the
control system. Right-click on the TPS-6X to display actions that can be performed

For Ethernet connections, using Crestron Toolbox, display the “System Info”
window (click the

Be sure to use the internal setup menu (refer to “COMM” which starts on page 18) or
Crestron Toolbox to create the TPS-6X IP table. In Toolbox:

1. Select Functions | IP Table Setup.

2. Add, modify or delete entries in the IP table.

3. A defined IP table can be saved to a file or sent to the device.

Edit the control system’s IP table to include an entry for the TPS-6X. The entry
should list the TPS-6X’s IP ID (specified on the TPS-6X’s IP table) and the internal
gateway IP address 127.0.0.1.

icon) and select the Functions menu to display actions that

52 • Isys 5.7” Wireless Touch Screens: TPS-6X Series Operations Guide – DOC. 6875C

Crestron TPS-6X Series Isys 5.7” Wireless Touch Screens

Problem Solving

Troubleshooting

The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.

TPS-6X Troubleshooting

TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION

Device does not
function.

Touch screen is
not responding.

Battery is discharged. Place the TPS-6X on the

(included) TPS-6X-DS (or
with the TPS-6X-LP, the
TPS-6X-DS-LP or
TPS-6X-DSC-LP or with the
TPS-6XNL, the
TPS-6XNL-DS) Docking
Station and charge the
battery.

TPS-6X is not receiving
power.

Device is not
communicating with the
network.

Device is not receiving
power from a Crestron
power source.

Device is not receiving
sufficient power.

Rear panel battery
switch is OFF.

Touch screen Net ID is
not set to match the Net
ID in the SIMPL
program.

Touch screen Net ID is
not unique; two or more
units share the same ID.

No IP address
configured/obtained on
the TPS-6X.

Verify power to (included)
TPS-6X-IMCW Interface
Module.

Use Crestron Toolbox to poll
the network. Verify network
connection to the device.

Use the provided Crestron
power source. Verify
connections.

Use the Crestron Power
Calculator to help calculate
how much power is needed
for the system.

Move rear panel battery
switch to ON position.

Use Crestron Toolbox to poll
the network. Verify the Net ID
for the touch screen is
properly set to match the Net
ID in the SIMPL program.

Use Crestron Toolbox to poll
the network and verity that
each ID is used only once.

Use the internal setup menu
(refer to “COMM” which starts
on page 18) or Crestron
Toolbox to create/verify
Ethernet settings.

(Continued on following page)

Operations Guide – DOC. 6875C Isys 5.7” Wireless Touch Screens: TPS-6X Series • 53

Isys 5.7” Wireless Touch Screens Crestron TPS-6X Series

TPS-6X Troubleshooting (Continued)

TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION

Touch screen is
not responding
(Continued).

Touch screen
display is dark.

Unexpected
response from
touch screen.

TPS-6X boots up
with message
saying “Your
desired page was
not found.”

Invalid control system IP
address / IP ID set up
on the TPS-6X.

Touch screen is set to
wrong RF channel.

Touch screen RF ID
does not match the RF
ID in the SIMPL
program.

Touch screen is out of
range of
CEN(I)-ERFGW-POE
gateway.

Standby timeout has
elapsed.

Touch screen is
incorrectly calibrated.

Invalid VT Pro-e project
or no VT Pro-e project is
loaded.

The IP address (or host
name) for the control system
is invalid or the IP ID does not
match the one defined in the
SIMPL program. Refer to
“COMM” which starts on page
18 to define IP addresses.

Refer to “WIRELESS” which
starts on page 26 to verify the
touch screen RF channel is
set to match the
CEN(I)-ERFGW-POE
gateway’s channel ID.

Use Crestron Toolbox to poll
the network. Check the RF ID
for the touch screen. Then
refer to “WIRELESS” which
starts on page 26 to set its
RF ID to match the RF ID in
the SIMPL program.

Position the touch screen
within operating range or
relocate the
CEN(I)-ERFGW-POE. Refer
to “Specifications” which
starts on page 5 for operating
range details.

Touch the screen to
reactivate.

Recalibrate the touch screen
(refer to “Configuring the
Touch Screen” which starts
on page 12 and
“CALIBRATION MENU” on
page 14).

Load/reload VT Pro-e project
using Crestron Toolbox.

54 • Isys 5.7” Wireless Touch Screens: TPS-6X Series Operations Guide – DOC. 6875C

Crestron TPS-6X Series Isys 5.7” Wireless Touch Screens

wire.

L = Length of run (or chain) in feet
R = 6 Ohms (Crestron Certified Wire: 18 AWG (0.75 mm ))

or 1.6 Ohms (Cresnet HP: 12 AWG (4 mm ))

P = Cresnet power usage of entire run (or chain)

2

2

L <

40,000

R x P

Where:

screw. Repeat the procedure for the other three conductors.

Cresnet cable exceeds 3000 feet (914 meters).

Check Network Wiring

Use the Right Wire

Calculate Power

To ensure optimum performance over the full range of the installation topology, use
Crestron Certified Wire only. Failure to do so may incur additional charges if
support is required to identify performance deficiencies because of using improper

CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to
do so could cause equipment damage or void the Crestron warranty.

CAUTION: Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Use the Crestron Power
Calculator to help calculate how much power is needed for the system

www.crestron.com/calculators).

(

When calculating the length of wire for a particular Cresnet run, the wire gauge and
the Cresnet power usage of each network unit to be connected must be taken into
consideration. Use Crestron Certified Wire only. If Cresnet units are to be daisy
chained on the run, the Cresnet power usage of each network unit to be daisy
chained must be added together to determine the Cresnet power usage of the entire
chain. If the unit is run from a Crestron system power supply network port, the
Cresnet power usage of that unit is the Cresnet power usage of the entire run. The
wire gauge and the Cresnet power usage of the run should be used in the following
equation to calculate the cable length value on the equation’s left side.

Cable Length Equation

Strip and Tin Wire

Add Hubs

Make sure the cable length value is less than the value calculated on the right side of
the equation. For example, a Cresnet run using 18 AWG Crestron Certified Wire and
drawing 20 watts should not have a length of run more than 333 feet (101 meters). If
Cresnet HP is used for the same run, its length could extend to 1250 feet (381
meters).

NOTE: All Crestron certified Cresnet wiring must consist of two twisted pairs. One
twisted pair is the +24V conductor and the GND conductor and the other twisted
pair is the Y conductor and the Z conductor.

When daisy chaining Cresnet units, strip the ends of the wires carefully to avoid
nicking the conductors. Twist together the ends of the wires that share a pin on the
network connector and tin the twisted connection. Apply solder only to the ends of
the twisted wires. Avoid tinning too far up the wires or the end becomes brittle.
Insert the tinned connection into the Cresnet connector and tighten the retaining

Use of a Cresnet Hub/Repeater (CNXHUB) is advised whenever the number of
Cresnet devices on a network exceeds 20 or when the combined total length of

Operations Guide – DOC. 6875C Isys 5.7” Wireless Touch Screens: TPS-6X Series • 55

Isys 5.7” Wireless Touch Screens Crestron TPS-6X Series

Reference Documents

The latest version of all documents mentioned within the guide can be obtained from
the Crestron Web site (

List of Related Reference Documents

2-Series Control Systems Reference Guide

CEN-ERFGW-POE Extended Range RF Wireless Gateway

Crestron e-Control Reference Guide

TPS-6X Roaming Quickstart

TPS-6X-DS & TPS-6XNL-DS Docking Stations for the TPS-6X Series

TPS-6X-DS-LP Low Profile Desktop Docking Station for TPS-6X

TPS-6X-IMCW Interface Module

www.crestron.com/manuals).

DOCUMENT TITLE

Further Inquiries

To locate specific information or resolve questions after reviewing this guide,
contact Crestron's True Blue Support at 1-888-CRESTRON [1-888-273-7876] or
refer to the listing of Crestron worldwide offices on the Crestron Web site

www.crestron.com/offices) for assistance within a particular geographic region.

(

To post a question about Crestron products, log onto the Online Help section of the
Crestron Web site (
user account to fully benefit from all available features.

www.crestron.com/onlinehelp). First-time users must establish a

Future Updates

As Crestron improves functions, adds new features and extends the capabilities of
the TPS-6X Series, additional information may be made available as manual updates.
These updates are solely electronic and serve as intermediary supplements prior to
the release of a complete technical documentation revision.

Check the Crestron Web site periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.

56 • Isys 5.7” Wireless Touch Screens: TPS-6X Series Operations Guide – DOC. 6875C

Crestron TPS-6X Series Isys 5.7” Wireless Touch Screens

Channel 11
(802.11b/g)

Channel 6
(802.11b/g)

Channel 1
(802.11b/g)

Channel

11

12

13

14 15

16 17

18 19

20

21 22

23

24 25

26

22 MHz

2 MHz

2483.5 MHz

2480

2462 MHz

2465

2470 2475

24602445

2450

24552440

2437 MHz

2435

2430

24252420

24152410

2405

2412 MHz

2400 MHz

Wi-Fi (802.11b/g)

RF (802.15.4)

Appendix A: The RF Spectrum

Crestron’s RF network provides 16 RF channels in the 2.4GHz ISM band,
specifically IEEE 802.15.4 channels 11 through 26. The 16 channels define the
frequencies at which the RF device communicates.

RF devices on different channels do not communicate or interfere with each other.
However, since some of the channels are in the 2.4GHz ISM band (as shown in the
following diagram), interference can occur with other devices using this band, such
as 802.11b/g Wi-Fi devices, Crestron infiNET™ devices or Zigbee devices, although
the differing protocols do not allow a link to be established or data to be transferred.
Wireless 2.4GHz telephones and microwave ovens may also cause interference with
the network.

IEEE 802.15.4 channel selection (2400 MHz PHY)

Operations Guide – DOC. 6875C Isys 5.7” Wireless Touch Screens: TPS-6X Series • 57

Isys 5.7” Wireless Touch Screens Crestron TPS-6X Series

Appendix B: Optimum RF Reception Guidelines

Many factors can affect the reliability of RF communication between an RF gateway
and an RF touch screen. While an effort has been made to determine operating
specifications, some specifications are not constant. RF Communication can be
limited by several factors including but not limited to EMI (electromagnetic
interference), intervening objects, antenna orientation and receiver placement. To
obtain maximum reliability and performance, some basic rules for installing RF
transceivers are listed below.

Minimize Interference

RF reception range can be hindered by spurious EMI noise that may interfere with or
mask the desired frequency, thereby reducing useable range. EMI is generated by
any electrical device at various RF noise levels depending on the device. Sources of
EMI include computers, video equipment, digital processors, lighting dimmers,
lighting ballasts, motors or any large AC source. Every effort should be made to
separate any RF transceiver from these sources of RF noise including Audio Visual
equipment in racks. If a gateway must be installed in an equipment rack, make sure
there is ample separation between the equipment and the gateway.

Gateway Placement

Optimum reception for any RF transceiver is obtained by installing the gateway
transceiver in an open area or shelf with a clear line of sight (no obstructions
between gateway and receiver). Crestron recommends that the gateway is at least
five to six feet high for best results. Avoid placing transceivers or transmitters at a
low height or on the ground. Placing RF equipment near metal objects, walls, corners
or metal enclosures compromises RF propagation and reception. Try to avoid
installing gateways in equipment racks, service rooms, electrical closets or in rooms
other than that which the panel is located.

Antenna Orientation

The antenna orientation on Crestron gateways has considerable effect on range and
reliability. The best orientation is unique to each installation. There are three possible
antenna orientations:

 Point the antenna horizontally (parallel to the ground)

 Point the antenna vertically.

 Point the antenna at a right angle to the gateway.

Never point the antenna downward as this decreases range and reliability. Refer to
illustrations on the following pages for examples of the different antenna
orientations.

NOTE: RF propagation is best from the sides of the antenna.

58 • Isys 5.7” Wireless Touch Screens: TPS-6X Series Operations Guide – DOC. 6875C

Crestron TPS-6X Series Isys 5.7” Wireless Touch Screens

Building

Top of gateway

Antenna

Rear of gateway

Antenna

Building

Horizontal Orientation

Vertical Orientation

Operations Guide – DOC. 6875C Isys 5.7” Wireless Touch Screens: TPS-6X Series • 59

Isys 5.7” Wireless Touch Screens Crestron TPS-6X Series

Top of gateway

Building

Antenna

Right Angle Orientation

60 • Isys 5.7” Wireless Touch Screens: TPS-6X Series Operations Guide – DOC. 6875C

Crestron TPS-6X Series Isys 5.7” Wireless Touch Screens

Crestron software, including without limitation, product development software and product operating system software is licensed

Crestron Web site at www.crestron.com/legal/software_license_agreement.

Return and Warranty Policies

Merchandise Returns / Repair Service

1. No merchandise may be returned for credit, exchange or service without prior authorization

from Crestron. To obtain warranty service for Crestron products, contact an authorized
Crestron dealer. Only authorized Crestron dealers may contact the factory and request an
RMA (Return Merchandise Authorization) number. Enclose a note specifying the nature of
the problem, name and phone number of contact person, RMA number and return address.

2. Products may be returned for credit, exchange or service with a Crestron Return Merchandise

Authorization (RMA) number. Authorized returns must be shipped freight prepaid to
Crestron, 6 Volvo Drive, Rockleigh, N.J. or its authorized subsidiaries, with RMA number
clearly marked on the outside of all cartons. Shipments arriving freight collect or without an
RMA number shall be subject to refusal. Crestron reserves the right in its sole and absolute
discretion to charge a 15% restocking fee plus shipping costs on any products returned with
an RMA.

3. Return freight charges following repair of items under warranty shall be paid by Crestron,

shipping by standard ground carrier. In the event repairs are found to be non-warranty, return
freight costs shall be paid by the purchaser.

Crestron Limited Warranty

Crestron Electronics, Inc. warrants its products to be free from manufacturing defects in materials and
workmanship under normal use for a period of three (3) years from the date of purchase from Crestron,
with the following exceptions: disk drives and any other moving or rotating mechanical parts, pan/tilt heads
and power supplies are covered for a period of one (1) year; touch screen display and overlay components
are covered for 90 days; batteries and incandescent lamps are not covered.

This warranty extends to products purchased directly from Crestron or an authorized Crestron dealer.
Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if any.

Crestron shall not be liable to honor the terms of this warranty if the product has been used in any
application other than that for which it was intended or if it has been subjected to misuse, accidental
damage, modification or improper installation procedures. Furthermore, this warranty does not cover any
product that has had the serial number altered, defaced or removed.

This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall Crestron
be liable for incidental or consequential damages of any kind (property or economic damages inclusive)
arising from the sale or use of this equipment. Crestron is not liable for any claim made by a third party or
made by the purchaser for a third party.

Crestron shall, at its option, repair or replace any product found defective, without charge for parts or labor.
Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the
unexpired portion of the warranty.

Except as expressly set forth in this warranty, Crestron makes no other warranties, expressed or implied,
nor authorizes any other party to offer any warranty, including any implied warranties of merchantability or
fitness for a particular purpose. Any implied warranties that may be imposed by law are limited to the terms
of this limited warranty. This warranty statement supersedes all previous warranties.

to Crestron dealers and Crestron Authorized Independent Programmers (CAIPs) under a limited non-exclusive, non-transferable
license pursuant to a separate end-user license agreement. The terms of this end user license agreement can be found on the

Operations Guide – DOC. 6875C Isys 5.7” Wireless Touch Screens: TPS-6X Series • 61

Crestron Electronics, Inc. Operations Guide – DOC. 6875C

15 Volvo Drive Rockleigh, NJ 07647 (2025141)
Tel: 888.CRESTRON 10.12
Fax: [phone] Specifications subject to
www.crestron.com change without notice.