Crestron TPMC-V12, TPMC-V15 Operating Manual

Crestron TPMC-V12 & TPMC-V15
V-Panel™
Integrated 12” & 15” Touch Screens
Operations Guide

This document was prepared and written by the Technical Documentation department at:

Crestron Electronics, Inc.

15 Volvo Drive

Rockleigh, NJ 07647

1-888-CRESTRON

Regulatory Compliance

As of the date of manufacture, the TPMC-V12 and TPMC-V15 have been tested and found to comply with
specifications for CE marking and standards per EMC and Radiocommunications Compliance Labelling.

Federal Communications Commission (FCC) Compliance Statement

This device complies with part 15 of the FCC rules. Operation is subject to the following conditions:
(1) this device may not cause harmful interference and (2) this device must accept any interference received,
including interference that may cause undesired operation.

CAUTION: Changes or modifications not expressly approved by the manufacturer responsible for compliance
could void the user’s authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy
and if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:

Reorient or relocate the receiving antenna

Increase separation between the equipment and the receiver

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected

Consult the dealer or an experienced radio/TV technician for help

Industry Canada (IC) Compliance Statement

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Crestron, the Crestron logo, CresCAT, Cresnet, Crestron Home, Crestron Toolbox, DigitalMedia, Intermedia Delivery System,

QuickMedia, SIMPL Windows, SystemBuilder, TouchPoint, V-Panel, VisionTools and VT Pro-e are trademarks or registered

trademarks of Crestron Electronics, Inc. in the United States and other countries. Adobe, Acrobat and Flash are either trademarks or

PowerPoint, XP, Windows and Windows Media are either trademarks or registered trademarks of Microsoft Corporation in the United

registered trademarks of Adobe Systems Inc. in the United States and/or other countries. Microsoft, Excel, Internet Explorer,

States and/or other countries. Java is either a trademark or a registered trademark of Oracle and/or its affiliates in the United States

and/or other countries. Other trademarks, registered trademarks and trade names may be used in this document to refer to either the

entities claiming the marks and names or their products. Crestron disclaims any proprietary interest in the marks and names of others.

©2011 Crestron Electronics, Inc.

Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” Touch Screens

Contents

V-Panel™ Integrated 12” and 15” Touch Screens: TPMC-V12/15 1

Introduction ...............................................................................................................................1

Features and Functions................................................................................................ 1

Applications.................................................................................................................5

Specifications ..............................................................................................................7

Physical Description.................................................................................................. 13

Setup ........................................................................................................................................ 26

Network Wiring......................................................................................................... 26

Identity Code ............................................................................................................. 26

Configuring the V-Panel............................................................................................27

Hardware Hookup .....................................................................................................47

Tilt Tension Adjustment............................................................................................ 49

Recommended Cleaning............................................................................................ 49

Programming Software............................................................................................................50

Earliest Version Software Requirements for the PC .................................................50

Programming with Crestron SystemBuilder.............................................................. 50

Programming with SIMPL Windows........................................................................ 50

Programming with VisionTools ................................................................................ 53

Embedded Applications.............................................................................................57

Defaults for Embedded Windows Applications ........................................................ 59

Programming Embedded Windows Applications......................................................59

Uploading and Upgrading........................................................................................................ 61

Establishing Communication.....................................................................................61

Programs, Projects and Firmware.............................................................................. 62

Program Checks ........................................................................................................62

Restore....................................................................................................................... 62

Operation – Security Infrastructure .........................................................................................63

Problem Solving ......................................................................................................................64

Troubleshooting......................................................................................................... 64

Check Network Wiring..............................................................................................65

Reference Documents................................................................................................66

Further Inquiries........................................................................................................66

Future Updates ..........................................................................................................66

Software License Agreement................................................................................................... 67

Return and Warranty Policies.................................................................................................. 69

Merchandise Returns / Repair Service ......................................................................69

CRESTRON Limited Warranty.................................................................................69

Microsoft® Windows XP® Embedded End User License Agreement .....................................70

Operations Guide – DOC. 6940B Contents • i

Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” Touch Screens

V-Panel™ Integrated 12” and 15”
Touch Screens: TPMC-V12/15

Introduction

Crestron® V-Panels™ represent a fresh approach to touch screen design, offering

whole new levels of style, versatility and the latest in high definition touch screen

technology powered by the groundbreaking Core 3 user interface. The TPMC-V12

and TPMC-V15 both feature a fully integrated design combining the touch screen

display and graphics engine in a single, slim housing. Sleek and beautiful, the

TPMC-V12 and TPMC-V15 are perfectly at home sitting on a contemporary table or

desktop but are equally suited for all kinds of custom installations, thanks to integral

VESA mount compatibility.

The TPMC-V12 and TPMC-V15 deliver powerful and elegant touch screen control

solutions featuring brilliant 12” SVGA (TPMC-V12) and 15” widescreen WXGA

(TPMC-V15) displays with astounding 24-bit color graphics and video, advanced

device control apps and objects, streaming multimedia, Web browsing and IP

intercom, cohesively merged into one seamless user interface through Crestron

Core 3.

For simplicity within this guide, the term “TPMC-V12/15” is used except where

noted.

Features and Functions

• Sleek, beautiful, versatile

• 12” color (TPMC-V12) and 15” widescreen (TPMC-V15) touch

screens

• Integrated digital graphics engine

• VESA compatible mounting affords endless install options

• Tabletop tilt model features clean, modern design

• Wall mount model installs flush in shallow spaces

• Contemporary appearance blends in anywhere

• Silent fanless operation

• 800 x 600 SVGA (TPMC-V12) and 1280 x 768 WXGA (TPMC-V15)

display resolution

• High definition 24-bit graphics powered by Core 3

• Multi-format streaming video and audio

• Wired composite video input

(Continued on following page)

Operations Guide – DOC. 6940B V-Panel™ Integrated 12” & 15” Touch Screens: TPMC-V12 & TPMC-V15 • 1

V-Panel™ Integrated 12” & 15” Touch Screens Crestron TPMC-V12/V15

Features and Functions

(Continued)

• Crestron IP intercom

• Remote annotation

• Built-in microphone and speakers

• WAV file customizable audio feedback

• USB keyboard/mouse port

• Onscreen keyboard and mouse capability

• Embedded PC applications for Web browsing, playing digital media,

* Contact Crestron for a current list of embedded applications. To ensure reliable performance, new

Sleek, Versatile Design

Our V-Panels have been designed with appearance and versatility in mind. At less

than 2 inches (51 millimeters) deep, the TPMC-V12/15 can be mounted virtually

anywhere using a third-party VESA 75 compliant mounting bracket or stand.

Pre-configured tabletop tilt models (TPMC-V12-TILT and TPMC-V15-TILT) are

offered, each supplied with its own ultra stylish, smooth tilt base to deliver a sleek

looking, low profile control solution for desktops, counters and other level surfaces.

Wall mount models (TPMC-V12-WALL and TPMC-V15-WALL) are also offered,

affording the same V-Panel style and function in a thoroughly modern, yet

unimposing, flush mount design.

viewing digital documents and accessing and controlling external
computers and viewing Adobe

• High speed Ethernet and Cresnet

®

Acrobat® and MS Office files*

®

• Available in white or black

device drivers and applications are available only from Crestron through firmware updates.

Advanced Touch Screen Control

Crestron touch screens offer an ideal user interface for multimedia presentation,

home automation, command centers and much more, providing a wide open canvas

for the creation of custom control screens tailored to the needs of the end user. Touch

screens do away with piles of remote controls, cryptic control panels and cluttered

wall switches, simultaneously expanding and simplifying control over a broad range

of complex devices and systems.

Fully custom touch screen control is afforded through the TPMC-V12’s ample 12”

touch screen and the TPMC-V15’s generous 15” widescreen format touch screen.

Dynamic graphics and text capabilities enable the display of all kinds of useful data

and alluring eye candy, from AV controls and icons to room temperature and

lighting levels, to photos and video, to digital media playlists complete with

metadata and cover art. Advanced gestures navigation, animated objects, multi-mode

buttons, PNG translucency and page transition effects enhance the palette for

creating interactive GUIs that are both eye catching and easy to use.

Powered by Core 3

The Crestron Core 3 UI framework enables the generation of dynamically rich user

interfaces with greater power and ease than ever. Core 3 lets touch screen designers

merge multiple objects and apps on screen, leveraging the power of Adobe

multi-format video, Web browsing, IP intercom and other technologies to deliver an

engaging and ultra-intuitive touch screen experience. Use gestures navigation to

effortlessly browse through music and movie libraries, scroll through TV channels

and radio stations and select any desired control app from an intuitive menu of

colorful 3D icons. Personalize the touch screen desktop with animated clocks,

®

Flash®,

2 • V-Panel™ Integrated 12” & 15” Touch Screens: TPMC-V12 & TPMC-V15 Operations Guide – DOC. 6940B

Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” Touch Screens

calendars, weather widgets, news feeds and other informative objects. Even apply

themes and backgrounds that change on the fly with each user, event or season.

The power of Core 3 extends beyond impressive graphics and animated objects,

unleashing tremendous new capabilities for controlling devices and managing

complete integrated systems. Using the Core 3 SDK, programmers can develop fully

functioning “device apps” that can be dropped into each touch screen project without

additional programming or resizing. Choose from an expanding library of fully

developed device apps to instantly add controls for security systems and HVAC,

provide sophisticated navigation for media servers and tuners and enable

user-friendly editing of lighting scenes and channel presets. With Core 3, the

possibilities are virtually limitless.

Embedded PC & HD Streaming Media

The TPMC-V12/15 delivers embedded PC functionality with built-in Windows

®

Media

document viewers. While simultaneously controlling the home, boardroom or lecture

hall, the TPMC-V12/15 provides everything needed for enjoying online music and

movies, viewing Web pages and accessing most types of digital media without

necessitating a separate computer. In addition, VNC Viewer support delivers

enhanced cross platform interaction with computers over the network or Internet,

allowing remote access and control of desktop applications to unleash all kinds of

new presentation and system integration possibilities.

Player, Internet Explorer®, Adobe® Acrobat® Reader and Microsoft® Office

Integrated Video

For monitoring security cameras or watching a DVD or television, the

TPMC-V12/15 provides multiple ways to view video signals right on the touch

screen. Streaming or downloaded HD video can be viewed using its embedded media

players or conventional video can be viewed through a direct wired connection to an

external composite video source. Native support for the motion JPEG streaming

format also allows the TPMC-V12/15 to display live video from a Web camera or

network video streamer (Crestron CEN-NVS100 or equivalent, sold separately) right

over the LAN connection. Video images can be displayed full screen or at any

location on the screen in a fully scalable window.

Speakers and Microphone

Built-in front firing speakers provide clear audio for streaming media and internal

PC applications and enable 2-way intercom in combination with the integrated

microphone. Customized WAV files can also be loaded on the TPMC-V12/15 to add

dimension to the touch screen graphics with personalized sounds, button feedback

and voice prompts.

IP Intercom

Crestron IP intercom enables 2-way voice communication and room monitoring over

Ethernet with other compatible Crestron touch screens.

Keyboard/Mouse Options

Onscreen keyboard and mouse capabilities enable complete control of the

TPMC-V12/15’s embedded Web browser and other applications and can also be

used to control external network devices like the Crestron ADMS Intermedia

Delivery System™ as well as computers running Touchpoint™ Virtual Mouse &

Keyboard software (VMK-WIN). A USB port is also provided for the connection of

a physical keyboard and mouse.

Operations Guide – DOC. 6940B V-Panel™ Integrated 12” & 15” Touch Screens: TPMC-V12 & TPMC-V15 • 3

V-Panel™ Integrated 12” & 15” Touch Screens Crestron TPMC-V12/V15

Remote Annotation

Remote annotation capability allows multiple touch screen users to draw with their

fingertips over the same video image or whiteboard screen, enabling enhanced

interaction between several participants in a courtroom, classroom or council

chamber.

Streamlined, Flexible Connectivity

Each TPMC-V12/15 model ships with a compact interface module

(TPMC-V-IMCW

1

), which may be discreetly mounted in a 1-gang electrical box,
equipment rack or any flat surface, providing a single point of connectivity for
power, communications and video signals. Connection between the touch screen and
interface module can be made using a V-Cable Siamese Cable (TPMC-V-CBL-S2),
providing a very clean appearance with lengths available up to 15 feet (4.5 meters).
For longer distances up to 330 feet (100 meters), especially for in-wall applications,
you may use a choice of several Crestron wire solutions or generic CAT5e cable.

®

The TPMC-V-IMCW interface module provides both Cresnet

and high speed

3, 4

Ethernet ports for control system communications and LAN access. Power can be
furnished via Cresnet or an optional power pack (PW-2420RU, sold separately).
Wired video connectivity is handled through a single balanced or unbalanced
composite input, allowing compatibility with both conventional coaxial and Crestron
Home® Balanced AV distribution systems.

The TPMC-V12/15 can also be installed without using the interface module.
Connectors on the touch screen allow for direct connection to Ethernet or Cresnet,
with power provided via the Cresnet port.

NOTE: Wired video connectivity is only available through the TPMC-V-IMCW
interface module.

1. Item included; refer to individual product specifications for additional information.

2. The TPMC-V12/15 models include (1) TPMC-V-CBL-S3 3 foot (0.9 meter) Siamese Cable.

The TPMC-V12/15-TILT models include (1) TPMC-V-CBL-S6 6 foot (1.8 meter) Siamese Cable.
The TPMC-V12/15-WALL models do not include any cable.

3. For wiring between the TPMC-V12 and interface module, use a TPMC-V-CBL-S Siamese Cable,

CresCAT
additional CRESNET or CRESNET-HP for Cresnet and power or else a single wire pair for power
only. The maximum length for CRESCAT-D-HP, CAT5e/6 + CRESNET-HP or CAT5e/6 + 14 AWG
power wire is 330 feet (100 meters) minus the length of any Ethernet cable connected to the LAN jack
on the rear of the interface module. The maximum length for CresCAT, CresCAT-QM, DM-CBL,
CAT5e/6 + CRESNET or CAT5e/6 + 18 AWG power wire is 155 feet (47 meters) minus the length of
any additional Ethernet cable beyond 175 feet (53 meters).

4. For wiring between the TPMC-V15 and interface module, use a TPMC-V-CBL-S Siamese Cable,

CresCAT, CresCAT-D-HP, CresCAT-QM, DM-CBL or quality CAT5e/CAT6. CAT5e/6 requires an
additional CRESNET or CRESNET-HP for Cresnet and power or else a single wire pair for power
only. The maximum length for CRESCAT-D-HP, CAT5e/6 + CRESNET-HP or CAT5e/6 + 14 AWG
power wire is 330 feet (100 meters) minus the length of any Ethernet cable connected to the LAN jack
on the rear of the interface module. The maximum length for CresCAT, CresCAT-QM, DM-CBL,
CAT5e/6 + CRESNET or CAT5e/6 + 18 AWG power wire is 148 feet (45 meters) minus the length of
any additional Ethernet cable beyond 182 feet (55 meters).

4 • V-Panel™ Integrated 12” & 15” Touch Screens: TPMC-V12 & TPMC-V15 Operations Guide – DOC. 6940B

®

, CresCAT-D-HP, CresCAT-QM, DM-CBL or quality CAT5e/CAT6. CAT5e/6 requires an

Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” Touch Screens

Applications

The following diagrams show a TPMC-V12 in a typical application.

TPMC-V12 in a Typical Application (Each Diagram Varies with LAN Cable Length*)

Operations Guide – DOC. 6940B V-Panel™ Integrated 12” & 15” Touch Screens: TPMC-V12 & TPMC-V15 • 5

V-Panel™ Integrated 12” & 15” Touch Screens Crestron TPMC-V12/V15

The following diagrams show a TPMC-V15 in a typical application.

TPMC-V15 in a Typical Application (Each Diagram Varies with LAN Cable Length*)

6 • V-Panel™ Integrated 12” & 15” Touch Screens: TPMC-V12 & TPMC-V15 Operations Guide – DOC. 6940B

Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” Touch Screens

Specifications

Specifications for the TPMC-V12/15 are listed in the following table.

TPMC-V12/15 Specifications

SPECIFICATION DETAILS

Touch Screen Display

Display Type TFT Active Matrix Color Display

Size

TPMC-V12 12 inch (305 mm) diagonal

TPMC-V15 15 inch (381 mm) diagonal

Aspect Ratio

TPMC-V12 4:3 SVGA

TPMC-V15 15:9 WXGA

Resolution

TPMC-V12 800 x 600 pixels

TPMC-V15 1280 x 768 pixels

Brightness

TPMC-V12 450 nits

TPMC-V15 470 nits

Contrast

TPMC-V12 1000:1

TPMC-V15 700:1

Color Depth 24-bit, 16.7 million colors

Illumination Backlit fluorescent

Viewing Angle

TPMC-V12 ±89º horizontal, ±89º vertical

TPMC-V15 ±85º horizontal, ±85º vertical

Touch Screen Resistive membrane

Memory

SDRAM 1 GB

Flash 2 GB

Memory Card

Maximum Project Size 120 MB

Graphics Engine

Expandable up to 4 GB using MMC compatible
card (not included)

24-bit non-palette graphics + 8-bit alpha
channel transparency, 16.7 million colors,
Crestron Core 3 UI, multi-mode objects,
dynamic graphics and text, PNG translucency,
full motion (60 fps) animation, transition effects,
color key view windowing, remote annotation

(Continued on following page)

Operations Guide – DOC. 6940B V-Panel™ Integrated 12” & 15” Touch Screens: TPMC-V12 & TPMC-V15 • 7

V-Panel™ Integrated 12” & 15” Touch Screens Crestron TPMC-V12/V15

TPMC-V12/15 Specifications (Continued)

SPECIFICATION DETAILS

Embedded Applications

Microsoft Internet Explorer with Adobe
plug-in, Windows Media

®

Player, Crestron
MJPEG Viewer, IP Intercom, Remote Desktop,
VNC Viewer, Java™ Runtime, Crestron

Languages2

Keyboard, Adobe Acrobat Reader, WordPad,
MS Word Viewer 2007, Excel
PowerPoint

®

Viewer 20071

Arabic, Chinese Simplified, Chinese

®

Viewer 2007,

Traditional, Croatian, Czech, Danish, Dutch,
English, Estonian, Finnish, French, German,
Greek, Hebrew, Hungarian, Icelandic,
Indonesian, Italian, Japanese, Korean, Latvian,
Lithuanian, Norwegian, Polish, Portuguese,
Romanian, Russian, Serbian, Slovak,
Slovenian, Spanish, Swedish, Turkish

Communications

Ethernet

10BASE-T/100BASE-TX, auto-switching,
auto-negotiating, auto-discovery, full/half
duplex, TPC/IP, UDP/IP, CIP, DHCP;
For control and console

Cresnet Cresnet slave mode for control and console

USB

USB 2.0 host, supports USB HID (Human
Interface Device) class devices, USB flash

3

drives

Video

Input Signal Types Composite

Formats NTSC or PAL

Input Resolutions 480i, 576i

Color Depth 24-bit, 16.7 million colors

Streaming/File Formats

MJPEG via Crestron MJPEG Viewer based on
HTTP protocol, plus all formats supported by
the embedded media player applications1

Audio

Hardware Features

Built-in microphone and amplified speakers
(Refer to illustrations on pages 17, 19, 21 and
23 for microphone location)

Streaming/File Formats

Audio Feedback

All formats supported by the embedded media
player applications

1

WAV format, 8 & 16-bit PCM, 8-44.1 kHz
sampling rates, mono and stereo

Power Requirements4

Cresnet Power Usage

TPMC-V12

43 Watts (1.8 Amps @ 24 Volts DC)
with or without TPMC-V-IMCW module5

TPMC-V15

45 Watts (1.9 Amps @ 24 Volts DC)
with or without TPMC-V-IMCW module5

Power Pack

2 Amps @ 24 Volts DC;
100-240 Volts AC, 50/60 Hz;
Power pack sold separately

®

Flash®

(Continued on following page)

8 • V-Panel™ Integrated 12” & 15” Touch Screens: TPMC-V12 & TPMC-V15 Operations Guide – DOC. 6940B

Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” Touch Screens

TPMC-V12/15 Specifications (Continued)

SPECIFICATION DETAILS

Default Net ID 03

Minimum 2-Series Control
System Update File

Environmental

Temperature 41º to 113º F (5º to 45º C)

Humidity 10% to 90% RH (non-condensing)

Heat Dissipation

TPMC-V12 147 BTU/Hr

TPMC-V15 154 BTU/Hr

Enclosure

TPMC-V12

TPMC-V15

Dimensions

TPMC-V12

Height 10.22 in (260 mm)

Width 11.72 in (298 mm)

Depth 1.66 in (42 mm)

TPMC-V12-TILT

Height 10.81 in (275 mm) max at 0º tilt

Width 11.72 in (298 mm)

Depth 8.11 in (206 mm)

TPMC-V12-WALL8

Height 11.54 in (293 mm)

Width 13.04 in (332 mm)

Depth 2.03 in (52 mm)

TPMC-V15

Height 11.10 in (282 mm)

Width 15.33 in (390 mm)

Depth 1.85 in (47 mm)

6, 7

Version 4.001.1012 or later

Plastic case, VESA 75 x 75 mm mountable;
TPMC-V12-TILT model includes tabletop tilt
stand with 0º to 35º adjustable screen tilt,
optional swivel mount sold separately;
TPMC-V12-WALL model includes WMKC-V12
wall mount conversion kit with plastic front
bezel; additional mounting accessories sold
separately

Plastic case, VESA 75 x 75 mm mountable;
TPMC-V15-TILT model includes tabletop tilt
stand with 0º to 35º adjustable screen tilt,
optional swivel mount sold separately;
TPMC-V15-WALL model includes WMKC-V15
wall mount conversion kit with plastic front
bezel; additional mounting accessories sold
separately

(Continued on following page)

Operations Guide – DOC. 6940B V-Panel™ Integrated 12” & 15” Touch Screens: TPMC-V12 & TPMC-V15 • 9

V-Panel™ Integrated 12” & 15” Touch Screens Crestron TPMC-V12/V15

TPMC-V12/15 Specifications (Continued)

SPECIFICATION DETAILS

Dimensions (Continued)

TPMC-V15-TILT

Height 11.69 in (297 mm) max at 0º tilt

Width 15.33 in (390 mm)

Depth

TPMC-V15-WALL9

Height 12.44 in (316 mm)

Width 16.67 in (424 mm)

Depth 2.22 in (57 mm)

Weight

TPMC-V12 5.3 lbs (2.4 kg)

TPMC-V12-TILT 9.1 lbs (4.2 kg)

TPMC-V12-WALL 8.6 lbs (3.9 kg)

TPMC-V15 8.1 lbs (3.7 kg)

TPMC-V15-TILT 11.9 lbs (5.4 kg)

TPMC-V15-WALL 12.4 lbs (5.6 kg)

Available Models

TPMC-V12-B

TPMC-V12-W

TPMC-V12-TILT-B

TPMC-V12-TILT-W

TPMC-V12-WALL-B

TPMC-V12-WALL-W

TPMC-V15-B

TPMC-V15-W

TPMC-V15-TILT-B

TPMC-V15-TILT-W

TPMC-V15-WALL-B

TPMC-V15-WALL-W

8.11 in (206 mm)

8.35 in (212 mm) max at 35º tilt

V-Panel Integrated 12” VESA Mount
Touch Screen, Black

V-Panel Integrated 12” VESA Mount
Touch Screen, White

V-Panel Integrated 12” Tilt Touch Screen,
Black

V-Panel Integrated 12” Tilt Touch Screen,
White

V-Panel Integrated 12” Wall Mount
Touch Screen, Black

V-Panel Integrated 12” Wall Mount
Touch Screen, White

V-Panel Integrated 15” VESA Mount
Touch Screen, Black

V-Panel Integrated 15” VESA Mount
Touch Screen, White

V-Panel Integrated 15” Tilt Touch Screen,
Black

V-Panel Integrated 15” Tilt Touch Screen,
White

V-Panel Integrated 15” Wall Mount
Touch Screen, Black

V-Panel Integrated 15” Wall Mount
Touch Screen, White

(Continued on following page)

10 • V-Panel™ Integrated 12” & 15” Touch Screens: TPMC-V12 & TPMC-V15 Operations Guide – DOC. 6940B

Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” Touch Screens

TPMC-V12/15 Specifications (Continued)

SPECIFICATION DETAILS

Included Accessories

TPMC-V12

TPMC-V-CBL-S3

TPMC-V-CBL-S6

TPMC-V-IMCW Interface Module

WMKC-V12

TPMC-V15

TPMC-V-CBL-S3

TPMC-V-CBL-S6

TPMC-V-IMCW Interface Module

WMKC-V15

Available Accessories

BB-V12

BB-V15

BBI-V12

BBI-V15

CEN-NVS100 Network Video Streamer

CRESCAT Crestron Home CAT5 AV Cable

CRESCAT-D-HP Crestron Home “High Power” CAT5 AV Cable

CRESCAT-QM QuickMedia® Cable

CRESNET Cresnet Control Cable

CRESNET-HP Cresnet “High Power” Control Cable

DM-CBL DigitalMedia™ Cable

DM-CONN DigitalMedia™ Cable Connectors

MMK-V12 Mud Ring for BB-V12 or PMK-V12

MMK-V15 Mud Ring for BB-V15 or PMK-V15

PMK-V12

PMK-V15

PW-2420RU 24 Volt Power Pack, Universal

SMK-V15

TPMC-V-CBL-S V-Cable Siamese Cables

VMK-WIN

V-Cable Siamese Cable, 3 feet (~0.9 meters)
(Included with TPMC-V12 models only)

V-Cable Siamese Cable, 6 feet (~1.8 meters)
(Included with TPMC-V12-TILT models only)

Wall Mount Conversion Kit for TPMC-V12
(Included with TPMC-V12-WALL models only)

V-Cable Siamese Cable, 3 feet (~0.9 meters)
(Included with TPMC-V15 models only)

V-Cable Siamese Cable, 6 feet (~1.8 meters)
(Included with TPMC-V15-TILT models only)

Wall Mount Conversion Kit for TPMC-V15
(Included with TPMC-V15-WALL models only)

Pre-Construction Wall Mount Back Box for
TPMC-V12-WALL

Pre-Construction Wall Mount Back Box for
TPMC-V15-WALL

Pre-Construction Wall Mount Back Box for
TPMC-V12-WALL – International Version

Pre-Construction Wall Mount Back Box for
TPMC-V15-WALL – International Version

Pre-Construction Wall Mounting Kit for
TPMC-V12-WALL

Pre-Construction Wall Mounting Kit for
TPMC-V15-WALL

Swivel Mount Kit for TPMC-V12-TILT and
TPMC-V15-TILT

Touchpoint™ Virtual Mouse & Keyboard
Software for Windows®

(Continued on following page)

Operations Guide – DOC. 6940B V-Panel™ Integrated 12” & 15” Touch Screens: TPMC-V12 & TPMC-V15 • 11

V-Panel™ Integrated 12” & 15” Touch Screens Crestron TPMC-V12/V15

TPMC-V12/15 Specifications (Continued)

SPECIFICATION DETAILS

Available Accessories
(Continued)

WMKC-V12 Wall Mount Conversion Kit for TPMC-V12

WMKC-V15 Wall Mount Conversion Kit for TPMC-V15

WMKM-V12

WMKM-V15

WMKT-V12

WMKT-V15

1. Contact Crestron for a current list of embedded applications. To ensure reliable performance, new
device drivers and applications are available only from Crestron through firmware updates.

2. Refer to “Additional Language Fonts” which starts on page 56.

3. USB port can also be used to load projects or firmware via a USB flash drive.

4. May be powered by power pack or Cresnet network power, not both.

5. Item included; refer to individual product specifications for additional information.

6. The latest software versions can be obtained from the Crestron Web site. Refer to the NOTE
following these footnotes.

7. Crestron 2-Series control systems include the AV2 and PRO2. Consult the latest Crestron Product
Catalog for a complete list of 2-Series control systems.

8. For more information about the TPMC-V12-WALL refer to the TPMC-V12-WALL, V12-WALL &
WMKC-V12 Installation Guide (Doc. 6893). It is available from the Crestron Web site
(www.crestron.com/manuals).

9. For more information about the TPMC-V15-WALL refer to the TPMC-V15-WALL, V15-WALL &
WMKC-V15 Installation Guide (Doc. 6884).

Post-Construction Wall Mounting Kit with Mud
Ring for TPMC-V12-WALL

Post-Construction Wall Mounting Kit with Mud
Ring for TPMC-V15-WALL

Post-Construction Wall Mounting Kit with Trim
Ring for TPMC-V12-WALL

Post-Construction Wall Mounting Kit with Trim
Ring for TPMC-V15-WALL

NOTE: Crestron software and any files on the Web site are for authorized Crestron
dealers and Crestron Authorized Independent Programmers (CAIP) only. New users
may be required to register to obtain access to certain areas of the site (including the
FTP site).

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Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” Touch Screens

Physical Description

This section provides information on the connections, controls and indicators
available on your TPMC-V12/15.

TPMC-V12-TILT Physical View (Shown in Black)

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V-Panel™ Integrated 12” & 15” Touch Screens Crestron TPMC-V12/V15

TPMC-V12-WALL Physical View (Shown in White)

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Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” Touch Screens

TPMC-V15-TILT Physical View (Shown in Black)

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V-Panel™ Integrated 12” & 15” Touch Screens Crestron TPMC-V12/V15

TPMC-V15-WALL Physical View (Shown in White)

TPMC-V15 Physical View (Rear Showing Connector Ports)

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Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” Touch Screens

TPMC-V12 Overall Dimensions (Front and Side Views)

11.72 in

(298 mm)

10.22 in

(260 mm)

Microphone

1.66 in

1

2

(42 mm)

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V-Panel™ Integrated 12” & 15” Touch Screens Crestron TPMC-V12/V15

TPMC-V12 Overall Dimensions (Rear View)

2.96 in

(75 mm)

4.14 in

(105 mm)

4.39 in

(112 mm)

2.96 in

(75 mm)

NOTE: In the illustration above, the TPMC-V12 is shown with the rear cover
removed. When making cable connections to the TPMC-V12, it will be necessary to
remove the cover by first removing the four screws holding it in place. Replace the
cover when connections have been made.

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Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” Touch Screens

TPMC-V12-TILT Overall Dimensions (Front View)

11.72 in

(298 mm)

10.22 in

(260 mm)

10.81 in

(275 mm)

Microphone

2

1

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V-Panel™ Integrated 12” & 15” Touch Screens Crestron TPMC-V12/V15

TPMC-V12-TILT Overall Dimensions (Side View)

35º

Max Tilt

Angle

1.66 in

(42 mm)

8.11 in

(206 mm)

64.00 in ±1.00
(~1.63 m)

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Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” Touch Screens

TPMC-V15 Overall Dimensions (Front and Side Views)

15.33 in

(390 mm)

11.10 in

(282 mm)

Microphone

1 2

1.85 in

(47 mm)

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V-Panel™ Integrated 12” & 15” Touch Screens Crestron TPMC-V12/V15

TPMC-V15 Overall Dimensions (Rear View)

2.96 in

(75 mm)

4.14 in

(105 mm)

6.19 in

(158 mm)

2.96 in

(75 mm)

NOTE: In the illustration above, the TPMC-V15 is shown with the rear cover
removed. When making cable connections to the TPMC-V15, it will be necessary to
remove the cover by first removing the four screws holding it in place. Replace the
cover when connections have been made.

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Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” Touch Screens

TPMC-V15-TILT Overall Dimensions (Front View)

15.33 in

(390 mm)

11.10 in

(282 mm)

11.69 in

(297 mm)

Microphone

1

2

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V-Panel™ Integrated 12” & 15” Touch Screens Crestron TPMC-V12/V15

TPMC-V15-TILT Overall Dimensions (Side View)

35º

Max Tilt

Angle

1.85 in

(47 mm)

8.11 in

(206 mm)

TPMC-V12/15 Overall Dimensions (Rear View – V15 Shown)

4

3

64.00 in ±1.00
(~1.63 m)

5 6

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Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” Touch Screens

Connectors, Controls & Indicators

CONNECTORS

#

CONTROLS &

INDICATORS

1

,

DESCRIPTION

1 HARD KEY

(1) Programmable push button, also reboots the
touch screen if held for six seconds

2 Power LED

(1) Green LED, indicates touch screen is in active
state

3

24 Y Z G

(1) 4-pin 3.5 mm detachable terminal block,
Cresnet slave port and power input;
Normally connects to TPMC-V-IMCW interface

2

module
CRESCAT-D-HP, CRESCAT-QM, DB-CBL,
CRESNET or CRESNET-HP cable

via TPMC-V-CBL-S, CRESCAT,

3, 4, 5

;
Refer to TPMC-V-IMCW interface module
specifications for other connectors;
May also be connected directly to a Cresnet
network or power supply

4

VIDEO/LAN6

(1) Shielded 10P8C modular jack
(RJ-45 or RJ-50 compatible);
10/100BASE-T Ethernet and balanced video port;
Normally connects to TPMC-V-IMCW interface
module2 via TPMC-V-CBL-S, CRESCAT,
CRESCAT-D-HP, CRESCAT-QM, DB-CBL or
generic CAT5e/6 cable

3, 4, 5

;
Refer to TPMC-V-IMCW interface module
specifications for other connectors;
May also be connected directly to an Ethernet
LAN (negates video connectivity)

5

USB

(1) USB Type A female;
USB 2.0 host port for connection of a
mouse/keyboard or other USB HID (Human
Interface Device) compliant device or for flash
drive

6

MEMORY

EXPANSION

1. Interface connectors for 24 Y Z G and VIDEO/LAN ports are provided with the unit.

2. Item included; refer to individual product specifications for additional information.

3. The TPMC-V12/15 models include (1) TPMC-V-CBL-S3 3 foot (0.9 meter) Siamese Cable.
The TPMC-V12/15-TILT models include (1) TPMC-V-CBL-S6 6 foot (1.8 meter) Siamese Cable.
The TPMC-V12/15-WALL models do not include any cable.

4. For wiring between the TPMC-V12 and interface module, use a TPMC-V-CBL-S Siamese Cable,
CresCAT, CresCAT-D-HP, CresCAT-QM, DM-CBL or quality CAT5e/CAT6. CAT5e/6 requires an
additional CRESNET or CRESNET-HP for Cresnet and power or else a single wire pair for power
only. The maximum length for CRESCAT-D-HP, CAT5e/6 + CRESNET-HP or CAT5e/6 + 14 AWG
power wire is 330 feet (100 meters) minus the length of any Ethernet cable connected to the LAN jack
on the rear of the interface module. The maximum length for CresCAT, CresCAT-QM, DM-CBL,
CAT5e/6 + CRESNET or CAT5e/6 + 18 AWG power wire is 155 feet (47 meters) minus the length of
any additional Ethernet cable beyond 175 feet (53 meters).

5. For wiring between the TPMC-V15 and interface module, use a TPMC-V-CBL-S Siamese Cable,
CresCAT, CresCAT-D-HP, CresCAT-QM, DM-CBL or quality CAT5e/CAT6. CAT5e/6 requires an
additional CRESNET or CRESNET-HP for Cresnet and power or else a single wire pair for power
only. The maximum length for CRESCAT-D-HP, CAT5e/6 + CRESNET-HP or CAT5e/6 + 14 AWG
power wire is 330 feet (100 meters) minus the length of any Ethernet cable connected to the LAN jack
on the rear of the interface module. The maximum length for CresCAT, CresCAT-QM, DM-CBL,
CAT5e/6 + CRESNET or CAT5e/6 + 18 AWG power wire is 148 feet (45 meters) minus the length of
any additional Ethernet cable beyond 182 feet (55 meters).

6. To determine which is pin 1 on the cable, hold the cable so the end of the eight pin modular plug is
facing away from you, with the clip down and copper side up. Pin 1 is on the far left.

(1) MMC compatible card slot;
Accepts Multimedia Memory Card (MMC) up to
4 GB for memory expansion

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V-Panel™ Integrated 12” & 15” Touch Screens Crestron TPMC-V12/V15

Setup

Network Wiring

When wiring the Cresnet network, consider the following:

• Use Crestron Certified Wire.

• Use Crestron power supplies for Crestron equipment.

• Provide sufficient power to the system.

CAUTION: Insufficient power can lead to unpredictable results or damage
to the equipment. Use the Crestron Power Calculator to help calculate how
much power is needed for the system (www.crestron.com/calculators

For networks with 20 or more devices, use a Cresnet Hub/Repeater (CNXHUB) to
maintain signal quality.

For more details, refer to “Check Network Wiring” which starts on page 65.

The TPMC-V12/15 can also use high-speed Ethernet for communications between
the device and a control system, computer, media server and other IP-based devices.

).

Net ID

IP ID

For information on connecting Ethernet devices in a Crestron system, refer to the
latest version of the Crestron e-Control



Reference Guide (Doc. 6052).

Identity Code

The Net ID of the TPMC-V12/15 has been factory set to 03. The Net IDs of multiple
TPMC-V12/15 devices in the same system must be unique. The Net ID is set using
the internal setup menu (refer to “Cresnet” on page 31). Net ID may also be set from
a personal computer (PC) via Crestron Toolbox™ (refer to “Establishing
Communication” on page 61).

When setting the Net ID, consider the following:

• The Net ID of each unit must match an ID code specified in the SIMPL™
Windows program.

• Each network device must have a unique Net ID.

For more details, refer to the Crestron Toolbox help file.

The IP ID is set using the Internet setup menu (refer to “IP Table” on page 42. IP ID
may also be set within the TPMC-V12/15’s table using Crestron Toolbox. For
information on setting an IP table, refer to the Crestron Toolbox help file. The IP IDs
of multiple TPMC-V12/15 devices in the same system must be unique.

When setting the IP ID, consider the following:

• The IP ID of each unit must match an IP ID specified in the SIMPL
Windows program.

• Each device using IP to communicate with a control system must have a
unique IP ID.

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Configuring the V-Panel

NOTE: The only connection required to configure the touch screen is power. Refer
to “Hardware Hookup” which starts on page 47 for details.

The TPMC-V12/15 is configured from the setup menu.

NOTE: If no project has been loaded or if an invalid project has been loaded, the
touch screen displays an error message and defaults to the setup menu screen.

If a project is running, the setup menu can be accessed using one of three methods:

1. Touch the screen during boot up when you see the “Preparing to Load
Project” message. Maintain touch until after the countdown, when the
message will change to “Loading Setup Screen”.

2. If the project has a button defined for this purpose, touching the button will
provide entry into the setup menu.

3. Crestron Toolbox can be also used to enter the setup menu:

a. Establish communication with the touch screen (refer to “Establishing

Communication” on page 61 for details).

b. Right-click on the device and select Functions | Setup Mode….

“Setup/Calibrate” Window

c. Select Enter Setup Mode. The setup menu will be displayed as shown

in the following diagram.

NOTE: Select Exit Setup Mode to exit the setup menu.

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V-Panel™ Integrated 12” & 15” Touch Screens Crestron TPMC-V12/V15

TPMC-V12/15 Setup Menu

The setup menu provides access to all basic functions and parameters. It is divided
into Setup, Ethernet, Standby, Screen Brightness, Misc. Controls, Hard Button

Feedback and Ethernet Status sections. There are also buttons for Save & Reboot,
Shut Down and Exit.

NOTE: To allow the touch screen to upload projects with status displayed on the

screen, standby timeout is disabled until approximately five minutes after the project
load process has completed. Standby will then be enabled again.

To exit the setup menu and return to the program, touch Exit, located at the bottom
of the setup menu. To save any changes and reboot the touch screen, touch Save &
Reboot, located at the bottom of the setup menu. Use the Shut Down button to turn
off the touch screen.

Setup Menu Details

The setup menu allows configuration of the touch screen’s settings for security,
Cresnet ID, touch screen calibration, runtime project, video, audio, embedded
applications and diagnostics. The setup menu also has a button that will toggle the
on-screen keyboard on and off.

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Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” Touch Screens

Security

The Security button opens the “Security Setup” window, which allows the user to
change the username and password of the system account, setup and close network
connections, setup a proxy server, close network connections and clear Internet
browser temporary files, history and cookies.

NOTE: Clear History only takes effect after restarting Internet Explorer.

NOTE: To use the on-screen keyboard for security settings, touch Keyboard on the
startup menu before touching Security.

“Security Setup” Window

Touch Setup Connections… to open the “Network Connections” window. This
window is used to map to a network drive. A mapped network drive permits easy
access to embedded application files (Word, Excel, PowerPoint, etc.) and provides a
location to save files. To further customize the installation, network drives
containing compiled touch screen project files can also be mapped.

“Network Connections” Window

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V-Panel™ Integrated 12” & 15” Touch Screens Crestron TPMC-V12/V15

To add a new network connection, touch Add….

“Configure Network Connection” Window

To add a network drive, perform the following procedure:

1. Touch
shareable folder name does not appear on the list, it can be entered manually
in the Remote Name field, using the following format:

\\Remote host name\Shareable folder name

2. Map this connection by selecting a drive letter from the Map Drive Letter
drop box.

3. Enter a user name and password.

4. Touch the Remember and reconnect on startup checkbox if so desired.

5. Touch OK to enable the new network connection and return to the
“Network Connections” window.

Once all changes to network connections have been completed, touch OK to return
to the “Security Setup” window.

Touch Setup Proxy… to open the “Setup Proxy” window. This window is used to
point to a proxy server for Internet access. A proxy server acts as an intermediary
between your internal network (intranet) and the Internet, retrieving files from
remote Web servers.

“Setup Proxy” Window

to browse for the new network connection. If the remote

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Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” Touch Screens

To setup a proxy server, select Use Proxy Server.

1. Enter the IP address or name of the proxy server.

2. If desired, specify addresses that should not use the proxy server (i.e.,
intranet addresses).

Touch OK to enable the proxy server connection and return to the “Security Setup”
window. Then touch Close to return to the setup menu.

Cresnet

The Cresnet button opens the “Cresnet Setup” window, which allows you to enable
or disable Cresnet and permits changing the Cresnet ID.

“Cresnet Setup” Window

Select Enable for normal Cresnet communication mode and Disable when the touch
screen is connected to a control system via Ethernet. Communication mode is factory
set to Disable.

The Cresnet network identity number (Cresnet ID) is displayed in the “Cresnet
Setup” window. Cresnet ID is a two-digit hexadecimal number. The hexadecimal
number can range from 03 to FE and must correspond to the Net ID set in the SIMPL
Windows program of the Cresnet system. Matching IDs between touch screen and
SIMPL Windows program is required if data is to be successfully transferred. The
Net ID for the TPMC-V12/15 is factory set to 03. No two devices in the same system
can have the same Net ID.

Two buttons below the hexadecimal display, Down and Up, decrease and increase
the Cresnet ID by one, respectively.

Select OK to accept the changes and return to the setup menu.

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Touch Screen

The Touch Screen button opens the “Touch Screen Settings” window, which
provides access to touch screen calibration when you touch Calibrate Touch
Screen….

“Touch Screen Settings” Window

To view the mouse cursor on the touch screen, select On in the Mouse Cursor
section of the window. The mouse cursor will only be displayed if a mouse is
connected to the touch screen.

When Calibrate Touch Screen… is touched, the calibration screen will be
displayed. Touch the screen to begin the calibration process. If the screen is not
touched within sixty seconds, the calibration sequence will stop and the screen will
return to the “Touch Screen Settings” window.

If the screen is touched before the sixty second timeout, the screen instructs you to
touch the center of each target as it appears. There will be a series of crosshairs on
the screen, starting near the upper left corner. Touch the center of the first crosshair
to initiate calibration. As each new crosshair is touched, the next will appear. After
the upper left, crosshairs will appear in the upper center, upper right, middle left,
screen center, middle right, lower left, lower center and finally lower right. Touch
the center of the crosshair in the lower right of the screen to conclude calibration and
return to the “Touch Screen Settings” window. Touch OK to accept the changes and
return to the setup menu.

NOTE: When touching the screen during calibration, be as accurate as possible.
Use the tip of a capped pen or the eraser end of a pencil. To cancel calibration and
return to the “Touch Screen Settings” window without saving calibration data, create
a calibration error by touching the screen in the same spot for each calibration point.

NOTE: The touch screen’s calibration routine can also be accessed through Crestron
Toolbox if the touch screen is connected to a control system via Cresnet and/or
TCP/IP by selecting the device from the Network Device Tree and right-clicking the
device to select Functions | Setup Mode…. Select Enter Calibration Mode to
begin calibration.

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Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” Touch Screens

When Touch Screen Test is touched, the test screen will be displayed (refer to
illustration below). This screen allows the user to test the touch screen response at 17
points on the screen. Each button on the screen will light when touched. Touch
Return to exit the test screen.

Touch Screen Test Window

Display Output

Touching Display Output shows the display resolution of the touch screen and
provides charts for testing the display.

“Display Output” Window

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Update Panel

The Update Panel button permits the selection of the touch screen program, a .vtz
file. It is also used to upgrade firmware.

The Project tab of the “Project and Firmware” window is divided into two sections:

Current Loaded Project and Load New Project.

Current Loaded Project displays the name and creation time of the current project.

In the Load New Project section, touch Browse and select the compiled project (i.e.,
the .vtz file) to be loaded from a network drive, USB device or flash drive, then
touch Open to show the source file in the “Project and Firmware” window. Touch

Load to uncompress the project file, place it in the destination selected in Target
Location to Load the Project to and display it on the touch screen.

In the Target Location to Load the Project to area of the Load New Project section,
you can choose the location where your uncompressed project files will be stored.
The default file location is the internal flash.

NOTE: If there is a mapped network drive on the touch screen, the first time you
select Browse, it may take some time for the “Open” window to appear.

NOTE: When selecting Browse, the contents of the “Recent” folder will not be
available.

NOTE: Projects can also be loaded via Crestron Toolbox.

NOTE: If External is checked, the display list cannot be viewed via Crestron

Toolbox.

NOTE: When loading a project to an external storage device (e.g. MMC card or
flash drive), a subdirectory (not the root) must be used as the working path.
Otherwise, the upload may fail.

“Project and Firmware” Window (Project Tab)

The Firmware tab of the “Project and Firmware” window (refer to illustration that
follows) displays the Current Loaded Firmware and also has a Load New Firmware
section.

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Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” Touch Screens

“Project and Firmware” Window (Firmware Tab)

Current Loaded Firmware displays the version of the current firmware.

In the Load New Firmware section, touch Browse and select the firmware file (i.e.,
the .csz or .zip file) to be loaded from a network drive, USB device or flash drive.
Touch Load to load the new firmware.

Video

Video input is selected and adjusted from this window. If it is not already selected,
touch the Video tab to access the settings for the video input.

Video Setup

The setup screen for the video source is displayed in the following illustration.
Changes are made in real time.

“Video Setup” Window (Video Tab)

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Video is setup using the Overscan and Color controls (for Brightness, Hue, Contrast
and Saturation).

Overscan

Overscan is the active image area in a video picture that is outside the edges of the
display device. Overscan adjustment first came about because of noise and other
artifacts at the beginning and end of the scan lines. To reliably eliminate the noise
and fill the screen with a picture, the outside edge of the active picture area was
pushed out past the edge of the display area. The average or targeted overscan loss is
about 5 to 10% of the image on each edge. Digital images have nearly eliminated the
noise and other artifacts at the edge of the picture, so more of the video image can be
safely shown. The Normal setting is usually the correct choice for most video inputs.

Presets

Up to 30 presets may be stored for future retrieval.

Manage Presets

Use the Manage Presets tab to copy presets for one source to other sources.

“Video Setup” Window (Manage Presets Tab)

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Audio

Touch Audio to open the “Audio Setup” window, shown in the illustration that
follows.

Volume controls and Mute buttons are available for Speakers, Local Audio and Key
Clicks, as well as a Mute button for the Microphone input.

For Local Audio/Microphone Control, check boxes are provided to Enable digital
microphone noise suppression and Enable microphone acoustic echo cancellation.

Touching Play Test Sound plays a short internal audio file.

Changes to audio settings are made in real time.

“Audio Setup” Window

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Embed Apps (Embedded Applications)

Touch Embed Apps to open the “Embedded Apps” window, which permits you to
set Internet security to different levels for different types of Internet sites.

“Embedded Apps” Window

For each of the three zones (Internet, Local Intranet, and Trusted Sites), one of
three security levels (High, Medium or Low) can be selected. The security levels are
defined as:

• High: The safest way to browse but also the least functional. Less secure
features are disabled. Appropriate for sites that may have harmful content.

• Medium: Safe browsing and still functional. Prompts before downloading
potentially unsafe content. Unsigned ActiveX controls will not be
downloaded. Appropriate for most Internet sites.

• Low: Minimal safeguards and warning prompts are provided. Most content
is downloaded and run without prompts. All active content can run.
Appropriate for sites you absolutely trust.

Touch Default to restore the default security settings. By default, security is set to
Medium for Internet and Local Intranet and Low for Trusted Sites.

The “Embedded Apps” window also permits you to enable the popup windows
(child windows) that open when you are in Internet Explorer (not the popup windows
of the embedded applications).

NOTE: Refer to the Crestron Web site (www.crestron.com
4190, for information on the latest versions of the software.

Touch Close after all changes have been made. The touch screen must be rebooted
for changes to take effect. Touch Save & Reboot, located in the shutdown section of
the setup menu.

), online help Answer ID

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A list of trusted sites can be created and edited by touching Add/Remove Trusted
Sites. Touching this button will open the “Trusted Sites” window. From here, trusted

sites can be added and edited. Sites are listed by domain name or IP address. Once
all sites have been entered, touch Close.

“Trusted Sites” Window

NOTE: Save & Reboot on the setup menu must be selected for Embedded Apps
changes to take effect.

NOTE: While browsing the Internet with the TPMC-V12/15, clicking on a link may
cause a message box titled “Restrictions” to appear that contains the text “This
operation has been cancelled due to restrictions in effect on this computer. Please
contact your system administrator.” If this message appears, checking Enable
Pop-ups in the “Embedded Apps” window may correct this error. Other restrictions
may also cause this error, so this may not prevent all occurrences.

NOTE: The TPMC-V12/15 supports automatic connection to the VNC server when
the VNC View application is opened. For automatic connection without having to
enter the server location and password every time the VNC viewer is opened, launch
the application and using a USB mouse, right-click on the VNC viewer window, then
select Save configuration info as….

NOTE: Refer to the Crestron Web site, online help Answer ID 4627, for
information on how to set up the VNC viewer. Refer to Answer ID 3345 for
information on how to program the MJPEG viewer. Refer to Answer ID 4640 for
information about the default paths for embedded applications and dynamic graphics.

NOTE: When using the embedded applications, only one document window can be
open at a time. Opening a second document window will cause the first document
window to close.

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ETHERNET Details

The Ethernet portion of the setup menu allows configuration of the touch screen
settings for Ethernet communications.

The Crestron Swirl logo at the top of the Ethernet portion of the setup menu
illuminates to indicate the status of your connection to the control system(s):

• Green Connected

• Yellow Network trouble

• Orange Connected to some but not all of the control systems (listed in IP

table)

• Red Not connected to any control system (listed in the IP table)

Adapters

Touch the Adapters button to access the “Ethernet Setup” window, shown in the
illustration below. Changes are made in real time and there is typically no need to
reboot. The Ethernet address and mask are displayed on this screen.

“Ethernet Setup” Window

To configure the Ethernet adapter, touch its name once to select it in the Adapter
Name list. Then, touch Configure to open the “Local Area Connection Properties”

window. This window displays the connection and related required items.

NOTE: When configuring an adapter, only one item can be modified at a time. For
example, to modify an IP address and also change authentication, touch Configure
and modify the IP address, then touch OK (you must return to the “Ethernet Setup”
window). Touch Configure again, change authentication, then touch OK. The order
in which modifications are performed does not matter.

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“Local Area Connection Properties” Window

To establish dynamic or static processing, select Internet Protocol (TCP/IP) and
touch Properties.

“Internet Protocol (TCP/IP) Properties” Window

Transmission Control Protocol/Internet Protocol (TCP/IP) is a set of protocols that
defines how to transfer data between two computers. TCP monitors and ensures
correct transfer of data. IP receives the data from TCP, breaks it up into packets and
ships it off to a network. The IP address is a unique number consisting of four parts
(called “octets”) separated by dots, e.g., 165.113.245.2.

Dynamic Host Configuration Protocol (DHCP) is a protocol for assigning dynamic
IP addresses to devices on a network. With dynamic addressing, a device can have a
different IP address every time it connects to the network. In some systems, the IP

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address of the device can even change while it is still connected. DHCP also supports
a mix of static and dynamic IP addresses.

Dynamic addressing simplifies network administration because the software keeps
track of IP addresses rather than requiring an administrator to manage the task. New
computers can be added to a network without manually assigning each one a unique
IP address.

NOTE: The TPMC-V12/15 ships with DHCP enabled.

Static IP addresses on a dedicated AV/control system allow the integrator to have a
fixed/controllable network. This helps maintain communication stability between
Ethernet devices.

IP Table

Touch IP Table on the setup menu to open the “IP Table Setup” window.

Edit, remove or enter a control system’s IP address in the IP table to enable
communication between the touch screen and a control system. The touch screen can
communicate with multiple control systems.

For more information on IP tables, refer to the latest version of the Crestron 2-Series
Control Systems Reference Guide (Doc. 6256).

“IP Table Setup” Window

The IP ID is the ID number that is used to identify the touch screen in the control
system’s IP table. The IP ID should match the IP ID set in the SIMPL Windows
program.

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Identity

Touch Identity to open the “Network ID” window. The “Network ID” window
displays the hostname and workgroup that identify the touch screen on the network.
The hostname may be used when transferring a program over Ethernet using
Crestron Toolbox. This window permits editing of the hostname and workgroup.

“Network ID” Window

NOTE: The hostname is required for Ethernet communication.

Sharing

Touch Sharing to open the “Configure Shared Folders” window. This window is
used to set up shared folders. Sharing enables remote computers to view and/or
modify files stored on the touch screen.

“Configure Shared Folders” Window

Touch Add New Share… to browse and add directories with permission to read­only or read/write. Touch Close after adding all folders to be shared.

NOTE: For security reasons, there is no persistence of the shared drive(s) after the
touch screen is rebooted.

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Standby Details

The Standby function turns off the backlight when the touch screen is inactive for a
specified time. Use the Up and Down buttons to set the Standby from 0 through 120
minutes, where 0 disables the timeout. Touch the screen to reactivate the touch
screen from standby mode. When the touch screen is reactivated, the last screen to be
displayed reappears.

NOTE: The hard buttons will still function when the touch screen is in standby
mode but will not cause it to awaken from standby. You must touch the screen to
reactivate the touch screen.

Screen Brightness Details

The Screen Brightness can be varied from 0 to 100. To increase the brightness, touch
Up. To decrease the brightness, touch Down.

Misc. Controls Details

The Misc. Controls section of the setup menu contains the Diagnostics and
Keyboard buttons.

Diagnostics

Touch Diagnostic to display the firmware version number, see Installed Packs and
to reset the end user license from the “Diagnostics” window.

“Diagnostics” Window

Reset CTP Port resets the default value of the CTP port to 41795, for terminal
connection using Crestron Toolbox.

To configure the appearance of popup messages, touch Configure Messages. The
“Message Popup Configuration” window will open.

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“Message Popup Configuration” Window

Keyboard

There are three types of Network popup messages. Following are definitions of each
message type:

• Connected: A green popup message appears when the touch screen is
connected to the control system.

• Checking Connection: A yellow popup message appears when the touch
screen is experiencing network issues.

• Disconnected, Trying to Reconnect…: A red popup message appears
when the touch screen loses connection with the control system.

A control for popup message Translucence is also provided. Translucence ranges
from 25% to 100%, with a default value of 90%.

The Default button restores the original Screen Position and Translucence settings,
as well as enabling display of Network messages. A Test Message button lets you
see the changes to popup message position and translucence. Touch Close to close
the popup window.

NOTE: The default value for Screen Position is Lower Left.

Touch the Keyboard button to display the on-screen keyboard.

The on-screen keyboard can be used in an identical manner to a physically connected
keyboard. It can be used in any of the embedded applications, for example, to enter a
web address or to enter data into a spreadsheet, etc.

The on-screen keyboard also has a few special keys:

Volume down

Volume up

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Right click: simulates right-click of mouse

Size: toggles on-screen keyboard size (small, medium, large)

Keyboard translucence down: decreases keyboard translucence

Keyboard translucence up: increases keyboard translucence

On-Screen Keyboard

The initial position of the on-screen keyboard is determined by the VT Pro-e
program or SIMPL Windows settings. The on-screen keyboard will default to its
largest size.

In use, when the on-screen keyboard is moved and/or resized and then closed, it will
re-open in the same position it was in and at the same size it was when closed. This
position and size will remain in memory until the touch screen is re-booted or it is re­set by the SIMPL Windows program. After reboot, the position of the on-screen
keyboard will revert to the defaults set in the VT Pro-e or SIMPL Windows program.
The size will revert to the largest as determined by the firmware installed in the
touch screen.

Exit the on-screen keyboard by selecting by touching the “X” close button in the
upper right corner of the keyboard window. If the Keyboard button on the start
menu is still visible, you can also touch it to exit the keyboard.

Hard Button Feedback Details

The Hard Button Feedback section of the setup menu provides visual feedback for a
hard button press. Pressing a the hard button will result in the icon on the screen
illuminating in bright green.

Ethernet Status Details

The Ethernet Status section of the setup menu provides a Link Status light to indicate
an Ethernet connection and displays the current IP and MAC addresses.

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Save & Reboot and Shutdown Details

To save any changes and reboot the touch screen, touch Save & Reboot, located in
the lower right section of the setup menu.

To turn off the touch screen, touch Shut Down, located in lower right section of the
setup menu. This is the recommended method for shutting down the touch screen.
After the touch screen has shut down, the power supply can be safely removed from
the touch screen.

Exit Details

Touch Exit to leave the setup menu and return to the project. If no project has been
loaded, the touch screen will display an error message and return to the setup menu.

Hardware Hookup

Ventilation

Connect the Device

Hardware Connections for the TPMC-V12/15 Using TPMC-V-IMCW (TPMC-V15 Shown)

The TPMC-V12/15 should be used in a well-ventilated area.

To prevent overheating, do not operate this product in an area that exceeds the
environmental temperature range listed in the table of specifications.

The TPMC-V12/15 can be connected using the included TPMC-V-IMCW interface
module or (if the video inputs provided by the TPMC-V-IMCW are not needed) it
can be connected directly to a Crestron control system (sold separately).

Make the necessary connections as called out in the illustration that follows this
paragraph. Apply power after all connections have been made.

When making connections to the TPMC-V12/15, use Crestron power supplies for
Crestron equipment.

24 Y Z G:

To TPMC-V-IMCW

VIDEO / LAN:

To TPMC-V-IMCW

USB:

To Mouse, Keyboard

or Flash Drive

MEMORY EXPANSION:

For MMC Compatible Card

Hardware Connections for the TPMC-V12/15 Without Using TPMC-V-IMCW (TPMC-V15 Shown)

24 Y Z G:

To Cresnet Network

or Power Supply

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VIDEO / LAN*:

To LAN

* Negates video connectivity

USB:

To Mouse, Keyboard

or Flash Drive

MEMORY EXPANSION:

For MMC Compatible Card

V-Panel™ Integrated 12” & 15” Touch Screens Crestron TPMC-V12/V15

CAUTION: Do not apply excessive pressure to the touch screen display during
handling. Doing so can crack the screen and damage the touch screen.

NOTE: Direct connection of the TPMC-V12/15 to a Cresnet power source and
Ethernet LAN, without the use of the TPMC-V-IMCW, negates video connectivity.

NOTE: For wiring between the TPMC-V12 and interface module, use a
TPMC-V-CBL-S Siamese Cable, CresCAT, CresCAT-D-HP, CresCAT-QM,
DM-CBL or quality CAT5e/CAT6. CAT5e/6 requires an additional CRESNET or
CRESNET-HP for Cresnet and power or else a single wire pair for power only. The
maximum length for CRESCAT-D-HP, CAT5e/6 + CRESNET-HP or CAT5e/6 + 14
AWG power wire is 330 feet (100 meters) minus the length of any Ethernet cable
connected to the LAN jack on the rear of the interface module. The maximum length
for CresCAT, CresCAT-QM, DM-CBL, CAT5e/6 + CRESNET or CAT5e/6 + 18
AWG power wire is 155 feet (47 meters) minus the length of any additional Ethernet
cable beyond 175 feet (53 meters).

NOTE: For wiring between the TPMC-V15 and interface module, use a
TPMC-V-CBL-S Siamese Cable, CresCAT, CresCAT-D-HP, CresCAT-QM,
DM-CBL or quality CAT5e/CAT6. CAT5e/6 requires an additional CRESNET or
CRESNET-HP for Cresnet and power or else a single wire pair for power only. The
maximum length for CRESCAT-D-HP, CAT5e/6 + CRESNET-HP or CAT5e/6 + 14
AWG power wire is 330 feet (100 meters) minus the length of any Ethernet cable
connected to the LAN jack on the rear of the interface module. The maximum length
for CresCAT, CresCAT-QM, DM-CBL, CAT5e/6 + CRESNET or CAT5e/6 + 18
AWG power wire is 148 feet (45 meters) minus the length of any additional Ethernet
cable beyond 182 feet (55 meters).

NOTE: Be sure to set Cresnet to Disable when using Ethernet. Refer to “Cresnet”
on page 31 for details.

NOTE: When booting the TPMC-V12/15, the only USB devices supported are a
keyboard or mouse. Having a USB drive or hub connected will interfere with proper
booting of the touch screen.

NOTE: After inserting a USB device or MMC card, a “Found New Hardware”
window may appear. If this window appears, click “Yes” to close the window.

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Tilt Tension Adjustment

Tilt tension on the TPMC-V12 and TPMC-V15 is preset at the factory to allow the
screen to be tilted anywhere within its 35 degree tilt range and maintain its position
during use. To tighten tilt tension or to fix the screen at a given tilt position, use the
three Allen screws accessed through the hole in the touch screen base, as shown in
the following illustration.

Position of Allen Screws for Tilt Tension Adjustment

Allen Screws for
Tilt Tension Adjustment

Recommended Cleaning

Keep the surface of the touch screen free of dirt, dust or other materials that could
degrade optical properties. Long-term contact with abrasive materials can scratch the
surface, which may detrimentally affect image quality.

For best cleaning results, use a clean, damp, non-abrasive cloth with any
commercially available non-ammonia glass cleaner. Bezels may not provide a
complete watertight seal. Therefore, apply cleaning solution to the cloth rather than
the surface of the touch screen. Wipe touch screen clean and avoid getting moisture
beneath the bezels.

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Programming Software

Have a question or comment about Crestron software?

Answers to frequently asked questions (FAQs) can be viewed in the Online Help
section of the Crestron Web site. To post a question or view questions you have
submitted to Crestron’s True Blue Support, log in at www.crestron.com/support.
First-time users will need to establish a user account.

Earliest Version Software Requirements for the PC

NOTE: Crestron recommends that you use the latest software to take advantage of
the most recently released features. The latest software is available from the Crestron
Web site (www.crestron.com/software

Crestron provides an assortment of Windows-based software tools to develop a
customized system. Use SystemBuilder™ or SIMPL Windows to create a program to
control the TPMC-V12/15.

).

Configuration Manager

Programming with Crestron SystemBuilder

SystemBuilder is a comprehensive programming environment. Appropriate for most
systems, it can quickly and easily generate a complete working program including
both control processor logic and touch screen graphics.

Programming with SIMPL Windows

NOTE: While SIMPL Windows can be used to program the TPMC-V12/15, it is
recommended to use SystemBuilder for configuring a system.

SIMPL Windows is Crestron’s premier software for programming Crestron control
systems. It is organized into two separate but equally important “Managers”:
Configuration and Program.

Configuration Manager is the view where programmers “build” a Crestron control
system by selecting hardware from the Device Library.

1. The TPMC-V12/15 must first be incorporated into the system.

a. To incorporate the TPMC-V12/15 (Cresnet) into the system, drag the

TPMC-V12/15 from the Touchpanels | Touchpanels (Cresnet) folder of
the Device Library and drop it in the System Views.

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Locating the TPMC-V12/15 (Cresnet) in the Device Library

b. To incorporate the TPMC-V12/15 (Ethernet) into the system, drag the

TPMC-V12/15 from the Touchpanels | Touchpanels (Ethernet) folder
of the Device Library and drop it in the System Views.

Locating the TPMC-V12/15 (Ethernet) in the Device Library

The system tree of the control system displays the device in the appropriate
slot(s) with a default Net ID or IP ID as shown in the following illustration.

NOTE: In the following illustration, there is both an Ethernet device in
Slot 8 and a Cresnet device in Slot 9. It is possible to have both types of
device attached to a control system as long as the control system has either
a built-in or expansion Ethernet interface. If Cresnet operation is desired,
the IP table for the TPMC-V12/15 must be empty.

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C2ENET-2 and C2Net Devices, Slot 8 and 9

2. If additional TPMC-V12/15 devices are to be added, repeat step 1 for each
device. Each TPMC-V12/15 is assigned a different Net ID or IP ID number
as it is added.

3. If necessary, double click a device to open the “Device Settings” window
and change the Net ID or IP ID, as shown in the following figure(s).

“Device Settings: Crestron TPMC-V12/15 (Cresnet)” Window
(TPMC-V12 Shown)

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p

“Device Settings: Crestron TPMC-V12/15 (Ethernet)” Window
(TPMC-V15 Shown)

NOTE: The ID code specified in the SIMPL Windows program must
match the Net ID or IP ID of each unit. Refer to “Identity Code” on page

26.

Program Manager

Multi-mode objects offer high-

erformance programming!

Program Manager is the view where programmers “program” a Crestron control
system by assigning signals to symbols.

The symbol can be viewed by double clicking on the icon or dragging it into Detail
View. Each signal in the symbol is described in the SIMPL Windows help file (F1).

Programming with VisionTools

Touch screen pages should be created in Crestron VisionTools® (VT Pro-e®) to
allow accessing the embedded applications, switching of source signals to desired
outputs as well as selection of the system mode. There are no special programming
requirements to use the functions of the TPMC-V12/15 in a room control system.

Multi-Mode Objects

The single most advanced VT Pro-e high performance programming technique
involving the TPMC-V12/15 is the concept of multi-mode objects. A multi-mode
object (i.e., button, legend, etc.) is an object drawn on a VT Pro-e page that can have
one or more active and inactive visible settings (modes).

For examples, refer to www.crestron.com/exampleprograms
mode object examples. This file contains the VT Pro-e touch screen files and SIMPL
Windows files that illustrate the high-performance capabilities of multi-mode
objects.

WAV File Audio Messages

and search for multi-

The TPMC-V12/15 touch screens are capable of playing audio messages as system
prompts and responses. These files are recorded as WAV files on a PC using an
audio utility such as Sound Recorder that is packaged with Microsoft Windows. Files
from other sources may also be converted to an acceptable format by using this or a
similar utility. Many other audio utilities are available commercially or as shareware.
The TPMC-V12/15 touch screens only accept the following WAV file formats:
PCM, 8 and 16 bit, 8 – 44.1kHz, mono and stereo. For more information about

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how to use Sound Recorder, refer to its User’s Guide and extensive help information
provided with the software. Also refer to the help file in VT Pro-e to learn how to
use its audio tool, Sound Manager, to attach WAV files to a touch screen project.

Pre-recorded WAV files for voice prompts and responses are available from
Crestron. These files can be stored into and programmed for use in the touch screen
directly or may be edited with the Sound Recorder. For example, the individual files
can be combined to create custom messages.

NOTE: Touch screen WAV files can be obtained from the Wave LC Library of the
Crestron FTP site.

Bit Depth and File Size

A balance of performance and quality can be achieved by using VT Pro-e to
configure the size of graphics in a project. Read this section to learn about bit depth
and how to maximize the quality and performance of a TPMC-V12/15 project.

Bit depth refers to the number of memory bits used to store color data for each pixel
in a raster image. A touch screen raster image consists of a rectangular grid of
picture elements (pixels). Each pixel uses the same amount of memory to store its
color data. The amount of memory is called the bit depth of the image.

Greater bit depths are required to represent finer gradations of color. Increasing bit
depth necessarily increases file size. A black and white drawing requires only one bit
per pixel to store all the available color information. Using a 32-bit per pixel bit
depth for a black and white image increases the file size 32 times without adding
anything to the black and white image quality.

In an 8-bit per pixel system, the associated 8-bits of video memory for every screen
pixel contain a value referring to a location in an 8-bit color table. In this way any
one of the specific 256 color table locations is assigned to a pixel.

A 16-bit highcolor system is considered sufficient to provide life-like colors. It is
encoded using 5-bits to represent red, 5-bits to represent blue and (since the human
eye is more sensitive to the color green) 6-bits to represent 64 levels of green. These
can therefore be combined to provide 65,536 mixed colors (32 x 32 x 64 = 65,536).

In a 24-bit graphics display, the video memory allocates 24 bits for each pixel on the
screen enabling each pixel to take on any one of a possible 16.7 million colors. Each
24-bit value is composed of 8-bits for red, 8-bits for green and 8-bits for blue. These
triplets of 8-bit values are also referred to as the red, green and blue color planes. A
24-bit image is actually composed of three component images which combine to
create the truecolor picture. The reason this is called truecolor is that this is near the
maximum number of colors the human eye is able to detect.

Truecolor images are sometimes represented by a 32-bit value. The extra 8-bits do
not enhance the precision of the color representation but act as an alpha channel that
represents pixel translucence. The 32-bit truecolor has become popular on the
computer desktop to provide effects such as translucent windows, fading menus and
shadows.

In graphics intensive applications such as touch screens, raising or lowering the color
depth of the displayed graphics can achieve a balance of performance and quality.
Lower color depths do not require as much frame buffer memory or display
bandwidth, allowing them to be generated and displayed more quickly. Increasing
color depth results in higher color quality at the expense of display speed and
responsiveness. By using mostly 8-bit or 16-bit graphics and holding 32-bit graphics
to a minimum (e.g. for a family photo, etc.), you can create a sophisticated project

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that will fit in the memory space provided and have the touch screen remain very
responsive.

Relationship of Bits to Colors

NUMBER OF BITS NUMBER OF COLORS

1 bit Black and White

2 bits 4 Colors

4 bits 16 Colors

8 bits 256 Colors

16 bits 65,536 Colors (Highcolor)

24 bits 16.7 million Colors (Truecolor)

32 bits 16.7 million Colors plus Transparency

When creating a VT Pro-e project you can elect to compress and reduce the image
size in the “Page Properties” window for the entire page and/or perform the same
function of reducing the image size using the “Image Properties” window. A
reduction in image size will save a considerable amount of memory space for your
project.

In VT Pro-e, the Compress checkbox permits the image to be compressed when
compiling. The 16 Bits checkbox converts a 24-bit or 32-bit image to 16 bits. This
conversion to a 16-bit image may cause the loss of some subtle shading. To
compensate for this, use the dithering to simulate the original shading. Check your
image with each of the available dithering types to determine which will deliver the
best quality image.

Dithering type selection can be accessed from the “Page Properties” or “Image
Properties” windows in VT-Pro-e. Refer to the following illustrations.

VT Pro-e “Page Properties” Dialog Box
– Bit Depth Selection

VT Pro-e “Image Properties” Dialog Box
– Bit Depth Selection

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MultiByte International Characters

Most languages use a single byte of eight bits to represent a character, e.g. English,
French, German, Hebrew, Russian, Thai, etc.

Multibyte character fonts require more than the usual eight bits to specify a
character. This occurs when a language has more than 256 characters (2
For example, Chinese fonts contain several thousand characters. Other multibyte
languages include Japanese and Korean.

There are two separate applications with multibyte characters – static text on buttons
and indirect text on buttons. No touch screen firmware changes are required in either
case.

Indirect text on a button is entered in VT Pro-e and the actual string to be displayed
is entered in SIMPL Windows. As of this publication date only completely single
byte or completely multibyte strings may be entered or they will not be compiled
correctly in SIMPL Windows. In other words, you cannot enter Chinese characters
interspersed with numbers. You can enter Chinese characters or numbers in separate
strings or you can pad each number with “\x00” to make it multibyte and then
combine it with Chinese characters in the same string.

Of course you can always use the workaround of showing a graphic that displays the
string but it is not dynamic. To compile and use multibyte characters it is essential
that the operating system understand the language. Windows XP, Vista and 7 are
available in many international languages and add-on software is available for other
versions of Windows.

8

) in a font.

Additional Language Fonts

The TPMC-V12/15 has fonts in several languages built into the touch screen. These
fonts will not use extra project memory and they are rendered at the highest fidelity.
Other languages may be used as well but they will use project memory.

The fonts for the following languages are built into the touch screen.

• Arabic

• Chinese Simplified

• Chinese Traditional

• Croatian

• Czech

• Danish

• Dutch

• English

• Estonian

• Finnish

• French

• German

• Greek

• Hebrew

• Hungarian

• Icelandic

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• Indonesian

• Italian

• Japanese

• Korean

• Latvian

• Lithuanian

• Norwegian

• Polish

• Portuguese

• Romanian

• Russian

• Serbian

• Slovak

• Slovenian

• Spanish

• Swedish

• Turkish

Embedded Applications

NOTE: Installations and downloads from within embedded applications are not
supported by the TPMC-V12/15.

A number of third-party or in-house applications are embedded in a VT Pro-e
TPMC-V12/15 project. (Refer to illustration on the following page.)

• Adobe Reader

• Keyboard

• Microsoft Excel Viewer

• Microsoft Internet Explorer

• Microsoft Word Viewer

• MJPEG Viewer

• PowerPoint Viewer

• Remote Desktop

• VNC Viewer

• Windows Media Player

• WordPad

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V-Panel™ Integrated 12” & 15” Touch Screens Crestron TPMC-V12/V15

The embedded applications have the following features:

• All embedded applications listed in the VT Pro-e ProjectView workspace
are created by default for a new TPMC-V12/15 project.

• All applications are created at project-level – one instance per project.

• The static position and size of each application can be viewed from any

page.

• Four analog joins can be assigned to each application to dynamically
change position and size.

• One digital feedback join or one analog join can be assigned to dynamically
show/hide an application.

Embedded Applications in ProjectView

Right-click on any of the applications in the Project View and select Properties to
open the “Embedded Application Property” window (refer to the illustration on the
following page). This window permits a choice of positions on the screen,
assignment of an analog touch join type and number and a show/hide join number.

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Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” Touch Screens

Defaults for Embedded Windows Applications

Use the Default Path text box in the “Embedded Applications Properties” window to
enter the default document for the application.

Edit the Default Position and Size in the “Embedded Application Properties”
window to point to your new location.

Sample of an “Embedded Application Properties” Window

TPMC-V12/15 (Digitals)

Programming Embedded Windows Applications

The following diagram is an example of a basic SIMPL program that enables you to
open/close an embedded application. The example program is discussed following
the diagram.

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V-Panel™ Integrated 12” & 15” Touch Screens Crestron TPMC-V12/V15

The example has Join #10 assigned to a button that is used to toggle the state of
Internet Explorer. Press10 is routed to the clock line of a Toggle symbol. The output
of the toggle is routed to fb11. Join #11 is referred to as the "Open/Close State
Digital Join.” The feedback signal of the Open/Close State Digital Join is used to
Open/Close the application. In this example, when fb11 goes high, Internet Explorer
opens, and when fb11 goes low, Internet Explorer closes. However, since the
application can also be closed by pressing the "X" in the upper right hand corner of
Internet Explorer, we must keep the logic synchronized. If we do not, the toggle will
get out of sync. Similarly, using the reserved join to launch the embedded application
would result in the application being open, but the state of the toggle remaining low,
so a one-shot is used to set the state of the toggle if the embedded application is
opened in this way.

For example, the user presses button #10 and the output of the toggle
(<Open/Close_IE_FB>) is high. If the user presses the "X" on IE, IE closes. The
next time they touch button #10, <Open/Close_IE_FB> will go low, which tries to
close the application. However, the application is already closed. We need to reset
the state of the toggle to keep in sync with the actual state of the application.

The “Press” signal of the Open Close State Digital Join can be used to know the true
state of the application. When Press11 goes high, in this example, IE is open. When
Press11 goes low, IE is closed. Here, we use the falling edge of Press11 through a
One-Shot to reset the state of the Toggle symbol. Now the toggle is properly
synchronized if the user closes the application from the touch screen itself.

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Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” Touch Screens

Uploading and Upgrading

Crestron recommends using the latest programming software and that each device
contains the latest firmware to take advantage of the most recently released features.
However, before attempting to upload or upgrade it is necessary to establish
communication. Once communication has been established, files (for example,
programs, projects or firmware) can be transferred to the control system (and/or
device). Finally, program checks can be performed (such as changing the device ID
or creating an IP table) to ensure proper functioning.

Establishing Communication

Use Crestron Toolbox for communicating with the TPMC-V12/15; refer to the
Crestron Toolbox help file for details. There is a single method of communication:
TCP/IP communication.

Ethernet Communication

PC Running

Crestron Toolbox

The TPMC-V12/15 connects to PC via Ethernet:

1. Enter the IP address, IP mask and default router of the TPMC-V12/15 via
Crestron Toolbox (Functions | Ethernet Addressing); otherwise enable
DHCP.

NOTE: Use the Device Discovery Tool in Crestron Toolbox to detect all Ethernet
devices on the network and their IP configuration. The tool is available in Toolbox
version 1.15.143 or later.

2. Confirm Ethernet connection between TPMC-V12/15 and PC. If connecting
through a hub or router, use CAT5 straight through cables with 8-pin RJ-45
connectors. Alternatively, use a CAT5 crossover cable to connect the two
LAN ports directly without using a hub or router.

3. Use the Address Book in Crestron Toolbox to create an entry for the
TPMC-V12/15 with the TPMC-V12/15’s TCP/IP communication
parameters.

4. Display the “System Info” window (click the icon) and select the
TPMC-V12/15 entry.

LAN

TPMC-V12/15

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V-Panel™ Integrated 12” & 15” Touch Screens Crestron TPMC-V12/V15

Programs, Projects and Firmware

Program, project or firmware files may be distributed from programmers to installers
or from Crestron to dealers. Firmware upgrades are available from the Crestron Web
site as new features are developed after product releases. One has the option to
upload programs and projects via the programming software or to upload and
upgrade via the Crestron Toolbox. For details on uploading and upgrading, refer to
the SIMPL Windows help file, VT Pro-e help file or the Crestron Toolbox help file.

SIMPL Windows

VT Pro-e

Firmware

Cresnet Connections

If a SIMPL Windows program is provided, it can be uploaded to the control system
using SIMPL Windows or Crestron Toolbox.

Upload the VT Pro-e file to the touch screen using VT Pro-e or Crestron Toolbox.

Check the Crestron Web site to find the latest firmware. (New users may be required
to register to obtain access to certain areas of the site, including the FTP site.)

Upgrade TPMC-V12/15 firmware via Crestron Toolbox.

1. Establish communication with the TPMC-V12/15 and display the “System
Info” window.

2. Select Functions | Firmware… to upgrade the TPMC-V12/15 firmware.

NOTE: Projects and firmware can also be loaded via a USB flash drive or MMC
drive.

Program Checks

Actions that can be performed on the TPMC-V12/15 vary depending on whether it is
connected via Cresnet or Ethernet.

For Cresnet connections, using Crestron Toolbox, display the network device tree
(Tools | Network Device Tree View) to show all network devices connected to the
control system. Right-click on the TPMC-V12/15 to display actions that can be
performed on the TPMC-V12/15.

Ethernet Connections

For Ethernet connections, using Crestron Toolbox, display the “System Info window
(click the
performed on the TPMC-V12/15.

Be sure to use Crestron Toolbox to create the TPMC-V12/15 IP table.

1. Select Functions | IP Table Setup.

2. Add, modify or delete entries in the IP table. The TPMC-V12/15 can have

3. A defined IP table can be saved to a file or sent to the device.

Edit the control system’s IP table to include an entry for the TPMC-V12/15. The
entry should list the TPMC-V12/15’s IP ID (specified on the TPMC-V12/15’s IP
table) and the internal gateway IP address 127.0.0.1.

icon) and select the Functions menu to display actions that can be

only one IP table entry.

Restore

The restore console command will restore the TPMC-V12/15 to its original
factory default settings and will also restore the original version of the firmware.

NOTE: Use of the restore console command will require all service packs to be
re-installed as well.

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Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” Touch Screens

Operation – Security Infrastructure

Since the TPMC-V12/15 does not use a traditional hard drive but rather an image
that is restored every time the touch screen is rebooted, any virus infection is cleared
immediately after a reboot. However, using the currently available tools and
techniques, Crestron has provided an infrastructure that protects against possible
virus infections.

1. Executables/Scripts brought in on external media
The implementation of the TPMC-V12/15 series has restrictions on starting any
application or script. The only applications that can be started are those allowed
by Crestron and these can only be started from the Crestron project.

2. Downloaded Program/Script
The browser is customized in such a way that files cannot be downloaded. The
only files the browser can open are the files it has plug-ins for, such as PDF, etc.
The user cannot change the options, as this window has been disabled.

3. Browser Hijack and Browser vulnerability
Crestron has patched all currently known hijacks and vulnerabilities. Future
updates can be downloaded from the Crestron Web site.

4. Email Viruses
There is no e-mail client installed on the TPMC-V12/15, so email-based viruses
cannot be executed.

5. Viruses that attack web/FTP servers
The TPMC-V12/15 does not run a web or FTP server and is therefore not
listening to port 21 or 80. The only ports the system listens to are the ports
registered to Crestron.

6. Virus from other machines on the network
Since drives on the TPMC-V12/15 can be shared on the network, it is possible
that a virus can write itself to files/folders on these shares. Our recommendation
therefore is to share as “Read-Only”, so that viruses cannot attach themselves to
files on the TPMC-V12/15.

7. ActiveX and Java
The TPMC-V12/15 has ActiveX disabled and has no Java Virtual Machine
installed. These applets cannot run on the TPMC-V12/15.

NOTE: While browsing the Internet with the TPMC-V12/15, clicking on a link may
cause a message box titled “Restrictions” to appear that contains the text “This
operation has been cancelled due to restrictions in effect on this computer. Please
contact your system administrator.” If this message appears, checking Enable
Pop-ups in the “Embedded Apps” window (refer to “Embed Apps (Embedded
Applications)” which starts on page 38) may correct this error. Other restrictions
may also cause this error, so this may not prevent all occurrences.

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V-Panel™ Integrated 12” & 15” Touch Screens Crestron TPMC-V12/V15

Problem Solving

Troubleshooting

The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.

TPMC-V12/15 Troubleshooting

TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION

Touch screen
does not
function.

Touch screen
is not
responding.

Touch screen
display is dark.

Unexpected
response from
the touch
screen.

Video window
on touch
screen has no
display.

Touch screen is not
communicating with the
network.

Touch screen is
incorrectly calibrated.

Incorrect network wiring.

Touch screen Cresnet ID
is not set to match the
Net ID in the SIMPL
program.

Touch screen Cresnet ID
is not unique; two or
more units share the
same ID.

Standby timeout has
elapsed.

Screen brightness is
improperly set.

Touch screen is
incorrectly calibrated.

Improper video
connection.

Incorrect video cable
used.

Use Crestron Toolbox (via
SIMPL Windows or VT Pro-e)
to poll the network. Verify
network connection to the
touch screen.

Enter the setup menu or use
Crestron Toolbox to initiate the
calibration sequence and
recalibrate. (Refer to “Touch
Screen” which starts on page

32.)

Touch the screen to remove
any message and verify correct
wiring to all connectors.

Use Crestron Toolbox to poll
the network. Verify that the
Cresnet ID for the touch screen
is properly set to match the Net
ID in the SIMPL program.

Use Crestron Toolbox to poll
the network and verify that
each ID is used only once.

Touch the screen to reactivate.

Adjust screen brightness from
the Video Setup” menu. (Refer
to “Video Setup” which starts
on page 35.)

Enter the setup menu or use
Crestron Toolbox to initiate the
calibration sequence and
recalibrate. (Refer to “Touch
Screen” which starts on page

32.)

Verify proper connections on
the touch screen.

Verify that the correct video
cable is being used.

(Continued on following page)

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Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” Touch Screens

TPMC-V12/15 Troubleshooting (Continued)

TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION

Use the Right Wire

Video window
on touch screen
has no display.
(Continued)

Communications
via the LAN port
is not
functioning.

Incorrect VT Pro-e
project file loaded.

Improper Ethernet
connection (IEC).

Incorrect touch screen
selected in SIMPL
Windows.

Another device set to
the same IP address.

Possible bad port on the
hub.

Make sure that video window
object resides in project,
re-compile and reload.

Verify proper connection at
touch screen LAN port.

Select “Touchpanel (Ethernet)”
instead of “Touchpanel
(Cresnet)”.

Obtain new touch screen static
IP address.

Use crossover cable to connect
directly to the Ethernet port on
a PC and ping the IP address
of the touch screen to confirm
communication. If it is good,
confirm hub port by testing with
another Ethernet device.

Check Network Wiring

To ensure optimum performance over the full range of your installation topology,
use Crestron Certified Wire only. Failure to do so may incur additional charges if
support is required to identify performance deficiencies because of using improper
wire.

Calculate Power

CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to
do so could cause equipment damage or void the Crestron warranty.

CAUTION: Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Use the Crestron Power
Calculator to help calculate how much power is needed for the system
(www.crestron.com/calculators

).

When calculating the length of wire for a particular Cresnet run, the wire gauge and
the Cresnet power usage of each network unit to be connected must be taken into
consideration. Use Crestron Certified Wire only. If Cresnet units are to be daisy
chained on the run, the Cresnet power usage of each network unit to be daisy
chained must be added together to determine the Cresnet power usage of the entire
chain. If the unit is run from a Crestron system power supply network port, the
Cresnet power usage of that unit is the Cresnet power usage of the entire run. The
wire gauge and the Cresnet power usage of the run should be used in the following
equation to calculate the cable length value on the equation’s left side.

Cable Length Equation

L = Length of run (or chain) in feet
R = 6 Ohms (Crestron Certified Wire: 18 AWG (0.75 mm ))

or 1.6 Ohms (Cresnet HP: 12 AWG (4 mm ))

P = Cresnet power usage of entire run (or chain)

2

2

L <

40,000

Where:

R x P

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V-Panel™ Integrated 12” & 15” Touch Screens Crestron TPMC-V12/V15

Make sure the cable length value is less than the value calculated on the right side of
the equation. For example, a Cresnet run using 18 AWG Crestron Certified Wire and
drawing 20 watts should not have a length of run more than 333 feet (101 meters). If
Cresnet HP is used for the same run, its length could extend to 1250 feet (381
meters).

NOTE: All Crestron certified Cresnet wiring must consist of two twisted pairs. One
twisted pair is the +24V conductor and the GND conductor and the other twisted
pair is the Y conductor and the Z conductor.

Strip and Tin Wire

Add Hubs

When daisy chaining Cresnet units, strip the ends of the wires carefully to avoid
nicking the conductors. Twist together the ends of the wires that share a pin on the
network connector and tin the twisted connection. Apply solder only to the ends of
the twisted wires. Avoid tinning too far up the wires or the end becomes brittle.
Insert the tinned connection into the Cresnet connector and tighten the retaining
screw. Repeat the procedure for the other three conductors.

Use of a Cresnet Hub/Repeater (CNXHUB) is advised whenever the number of
Cresnet devices on a network exceeds 20 or when the combined total length of
Cresnet cable exceeds 3000 feet (914 meters).

Reference Documents

The latest version of all documents mentioned within the guide can be obtained from
the Crestron Web site (www.crestron.com/manuals).

List of Related Reference Documents

DOCUMENT TITLE

2-Series Control Systems Reference Guide

Crestron e-Control Reference Guide

TPMC-V12-WALL, V12-WALL & WMKC-V12 Wall Mount Kits

TPMC-V15-WALL, V15-WALL & WMKC-V15 Wall Mount Kits

Further Inquiries

If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling Crestron at 1-888-CRESTRON [1-888-273-7876]. For assistance in your
region, please refer to the Crestron Web site (www.crestron.com
Crestron worldwide offices.

You can also log onto the online help section of the Crestron Web site
(www.crestron.com/onlinehelp
users will need to establish a user account to fully benefit from all available features.

) to ask questions about Crestron products. First-time

) for a listing of

Future Updates

As Crestron improves functions, adds new features and extends the capabilities of
the TPMC-V12/15, additional information may be made available as manual
updates. These updates are solely electronic and serve as intermediary supplements
prior to the release of a complete technical documentation revision.

Check the Crestron Web site periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.

66 • V-Panel™ Integrated 12” & 15” Touch Screens: TPMC-V12 & TPMC-V15 Operations Guide – DOC. 6940B

Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” Touch Screens

Software License Agreement

This License Agreement (“Agreement”) is a legal contract between you (either an individual or a single business entity) and
Crestron Electronics, Inc. (“Crestron”) for software referenced in this guide, which includes computer software and as applicable,
associated media, printed materials and “online” or electronic documentation (the “Software”).

BY INSTALLING, COPYING OR OTHERWISE USING THE SOFTWARE, YOU REPRESENT THAT YOU ARE AN
AUTHORIZED DEALER OF CRESTRON PRODUCTS OR A CRESTRON AUTHORIZED INDEPENDENT PROGRAMMER
AND YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF
THIS AGREEMENT, DO NOT INSTALL OR USE THE SOFTWARE.

IF YOU HAVE PAID A FEE FOR THIS LICENSE AND DO NOT ACCEPT THE TERMS OF THIS AGREEMENT,
CRESTRON WILL REFUND THE FEE TO YOU PROVIDED YOU (1) CLICK THE DO NOT ACCEPT BUTTON, (2) DO NOT
INSTALL THE SOFTWARE AND (3) RETURN ALL SOFTWARE, MEDIA AND OTHER DOCUMENTATION AND
MATERIALS PROVIDED WITH THE SOFTWARE TO CRESTRON AT: CRESTRON ELECTRONICS, INC., 15 VOLVO
DRIVE, ROCKLEIGH, NEW JERSEY 07647, WITHIN 30 DAYS OF PAYMENT.

LICENSE TERMS

Crestron hereby grants You and You accept a nonexclusive, nontransferable license to use the Software (a) in machine
readable object code together with the related explanatory written materials provided by Crestron (b) on a central processing unit
(“CPU”) owned or leased or otherwise controlled exclusively by You and (c) only as authorized in this Agreement and the related
explanatory files and written materials provided by Crestron.

If this software requires payment for a license, you may make one backup copy of the Software, provided Your backup copy
is not installed or used on any CPU. You may not transfer the rights of this Agreement to a backup copy unless the installed copy of
the Software is destroyed or otherwise inoperable and You transfer all rights in the Software.

You may not transfer the license granted pursuant to this Agreement or assign this Agreement without the express written
consent of Crestron.

If this software requires payment for a license, the total number of CPUs on which all versions of the Software are installed
may not exceed one per license fee (1) and no concurrent, server or network use of the Software (including any permitted back-up
copies) is permitted, including but not limited to using the Software (a) either directly or through commands, data or instructions from
or to another computer (b) for local, campus or wide area network, Internet or Web hosting services or (c) pursuant to any rental,
sharing or “service bureau” arrangement.

The Software is designed as a software development and customization tool. As such Crestron cannot and does not
guarantee any results of use of the Software or that the Software will operate error free and You acknowledge that any development
that You perform using the Software or Host Application is done entirely at Your own risk.

The Software is licensed and not sold. Crestron retains ownership of the Software and all copies of the Software and
reserves all rights not expressly granted in writing.

OTHER LIMITATIONS

You must be an Authorized Dealer of Crestron products or a Crestron Authorized Independent Programmer to install or use
the Software. If Your status as a Crestron Authorized Dealer or Crestron Authorized Independent Programmer is terminated, Your
license is also terminated.

You may not rent, lease, lend, sublicense, distribute or otherwise transfer or assign any interest in or to the Software.

You may not reverse engineer, decompile or disassemble the Software.

You agree that the Software will not be shipped, transferred or exported into any country or used in any manner prohibited
by the United States Export Administration Act or any other export laws, restrictions or regulations (“Export Laws”). By downloading
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If any part of this Agreement is found void and unenforceable, it will not affect the validity of the balance of the Agreement,
which shall remain valid and enforceable according to its terms. This Agreement may only be modified by a writing signed by an
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agreement between Crestron and You relating to the Software and it supersedes any prior representations, discussions, undertakings,
communications or advertising relating to the Software. The failure of either party to enforce any right or take any action in the event
of a breach hereunder shall constitute a waiver unless expressly acknowledged and set forth in writing by the party alleged to have
provided such waiver.

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V-Panel™ Integrated 12” & 15” Touch Screens Crestron TPMC-V12/V15

If You are a business or organization, You agree that upon request from Crestron or its authorized agent, You will within
thirty (30) days fully document and certify that use of any and all Software at the time of the request is in conformity with Your valid
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Without prejudice to any other rights, Crestron may terminate this Agreement immediately upon notice if you fail to comply
with the terms and conditions of this Agreement. In such event, you must destroy all copies of the Software and all of its component
parts.

PROPRIETARY RIGHTS

Copyright. All title and copyrights in and to the Software (including, without limitation, any images, photographs,
animations, video, audio, music, text and “applets” incorporated into the Software), the accompanying media and printed materials
and any copies of the Software are owned by Crestron or its suppliers. The Software is protected by copyright laws and international
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Submissions. Should you decide to transmit to Crestron’s Web site by any means or by any media any materials or other
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Trademarks. CRESTRON and the Swirl Logo are registered trademarks of Crestron Electronics, Inc. You shall not remove
or conceal any trademark or proprietary notice of Crestron from the Software including any back-up copy.

GOVERNING LAW

This Agreement shall be governed by the laws of the State of New Jersey, without regard to conflicts of laws principles.
Any disputes between the parties to the Agreement shall be brought in the state courts in Bergen County, New Jersey or the federal
courts located in the District of New Jersey. The United Nations Convention on Contracts for the International Sale of Goods shall not
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CRESTRON LIMITED WARRANTY

CRESTRON warrants that: (a) the Software will perform substantially in accordance with the published specifications for a
period of ninety (90) days from the date of receipt and (b) that any hardware accompanying the Software will be subject to its own
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for any Software found defective by Crestron if notified by you within the warranty period. The foregoing remedy shall be your
exclusive remedy for any claim or loss arising from the Software.

CRESTRON shall not be liable to honor warranty terms if the product has been used in any application other than that for
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obtained or removed.

Notwithstanding any agreement to maintain or correct errors or defects, Crestron shall have no obligation to service or
correct any error or defect that is not reproducible by Crestron or is deemed in Crestron’s reasonable discretion to have resulted from
(1) accident; unusual stress; neglect; misuse; failure of electric power, operation of the Software with other media not meeting or not
maintained in accordance with the manufacturer’s specifications or causes other than ordinary use; (2) improper installation by anyone
other than Crestron or its authorized agents of the Software that deviates from any operating procedures established by Crestron in the
material and files provided to You by Crestron or its authorized agent; (3) use of the Software on unauthorized hardware or (4)
modification of, alteration of or additions to the Software undertaken by persons other than Crestron or Crestron’s authorized agents.

ANY LIABILITY OF CRESTRON FOR A DEFECTIVE COPY OF THE SOFTWARE WILL BE LIMITED
EXCLUSIVELY TO REPAIR OR REPLACEMENT OF YOUR COPY OF THE SOFTWARE WITH ANOTHER COPY OR
REFUND OF THE INITIAL LICENSE FEE CRESTRON RECEIVED FROM YOU FOR THE DEFECTIVE COPY OF THE
PRODUCT. THIS WARRANTY SHALL BE THE SOLE AND EXCLUSIVE REMEDY TO YOU. IN NO EVENT SHALL
CRESTRON BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES OF ANY KIND
(PROPERTY OR ECONOMIC DAMAGES INCLUSIVE), EVEN IF A CRESTRON REPRESENTATIVE HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES OR OF ANY CLAIM BY ANY THIRD PARTY. CRESTRON MAKES NO
WARRANTIES, EXPRESS OR IMPLIED, AS TO TITLE OR INFRINGEMENT OF THIRD-PARTY RIGHTS,
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, OR ANY OTHER WARRANTIES, NOR
AUTHORIZES ANY OTHER PARTY TO OFFER ANY WARRANTIES, INCLUDING WARRANTIES OF
MERCHANTABILITY FOR THIS PRODUCT. THIS WARRANTY STATEMENT SUPERSEDES ALL PREVIOUS
WARRANTIES.

68 • V-Panel™ Integrated 12” & 15” Touch Screens: TPMC-V12 & TPMC-V15 Operations Guide – DOC. 6940B

Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” Touch Screens

Return and Warranty Policies

Merchandise Returns / Repair Service

1. No merchandise may be returned for credit, exchange or service without prior authorization
from CRESTRON. To obtain warranty service for CRESTRON products, contact an
authorized CRESTRON dealer. Only authorized CRESTRON dealers may contact the factory
and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying
the nature of the problem, name and phone number of contact person, RMA number and
return address.

2. Products may be returned for credit, exchange or service with a CRESTRON Return
Merchandise Authorization (RMA) number. Authorized returns must be shipped freight
prepaid to CRESTRON, 6 Volvo Drive, Rockleigh, N.J. or its authorized subsidiaries, with
RMA number clearly marked on the outside of all cartons. Shipments arriving freight collect
or without an RMA number shall be subject to refusal. CRESTRON reserves the right in its
sole and absolute discretion to charge a 15% restocking fee plus shipping costs on any
products returned with an RMA.

3. Return freight charges following repair of items under warranty shall be paid by CRESTRON,
shipping by standard ground carrier. In the event repairs are found to be non-warranty, return
freight costs shall be paid by the purchaser.

CRESTRON Limited Warranty

CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in materials
and workmanship under normal use for a period of three (3) years from the date of purchase from
CRESTRON, with the following exceptions: disk drives and any other moving or rotating mechanical
parts, pan/tilt heads and power supplies are covered for a period of one (1) year; touch screen display and
overlay components are covered for 90 days; batteries and incandescent lamps are not covered.

This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON
dealer. Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if
any.

CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any
application other than that for which it was intended or if it has been subjected to misuse, accidental
damage, modification or improper installation procedures. Furthermore, this warranty does not cover any
product that has had the serial number altered, defaced or removed.

This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall
CRESTRON be liable for incidental or consequential damages of any kind (property or economic damages
inclusive) arising from the sale or use of this equipment. CRESTRON is not liable for any claim made by a
third party or made by the purchaser for a third party.

CRESTRON shall, at its option, repair or replace any product found defective, without charge for parts or
labor. Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the
unexpired portion of the warranty.

Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed or
implied, nor authorizes any other party to offer any warranty, including any implied warranties of
merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by law are
limited to the terms of this limited warranty. This warranty statement supersedes all previous warranties.

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V-Panel™ Integrated 12” & 15” Touch Screens Crestron TPMC-V12/V15

Microsoft® Windows XP® Embedded End User License Agreement

• You have acquired a device (“DEVICE”) that includes software licensed by Crestron Electronics from Microsoft Licensing
Inc. or its affiliates (“MS”). Those installed software products of MS origin, as well as associated media, printed materials,
and “online” or electronic documentation (“SOFTWARE”), are protected by international intellectual property laws and
treaties. The SOFTWARE is licensed, not sold. All rights reserved.

• IF YOU DO NOT AGREE TO THIS END USER LICENSE AGREEMENT (“EULA”), DO NOT USE THE DEVICE OR
COPY THE SOFTWARE. INSTEAD, PROMPTLY CONTACT CRESTRON ELECTRONICS FOR INSTRUCTIONS ON
RETURN OF THE UNUSED DEVICE(S) FOR A REFUND. ANY USE OF THE SOFTWARE, INCLUDING BUT

NOT LIMITED TO USE ON THE DEVICE, WILL CONSTITUTE YOUR AGREEMENT TO THIS EULA (OR
RATIFICATION OF ANY PREVIOUS CONSENT).

• GRANT OF SOFTWARE LICENSE. This EULA grants you the following license:

o You may use the SOFTWARE only on the DEVICE.
o NOT FAULT TOLERANT. THE SOFTWARE IS NOT FAULT TOLERANT. CRESTRON ELECTRONICS HAS

INDEPENDENTLY DETERMINED HOW TO USE THE SOFTWARE IN THE DEVICE, AND MS HAS RELIED
UPON CRESTRON ELECTRONICS TO CONDUCT SUFFICIENT TESTING TO DETERMINE THAT THE
SOFTWARE IS SUITABLE FOR SUCH USE.

o NO WARRANTIES FOR THE SOFTWARE. THE SOFTWARE IS PROVIDED “AS IS” AND WITH ALL

FAULTS. THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, AND
EFFORT (INCLUDING LACK OF NEGLIGENCE) IS WITH YOU. ALSO, THERE IS NO WARRANTY
AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE SOFTWARE OR AGAINST
INFRINGEMENT. IF YOU HAVE RECEIVED ANY WARRANTIES REGARDING THE DEVICE OR THE

SOFTWARE, THOSE WARRANTIES DO NOT ORIGINATE FROM, AND ARE NOT BINDING ON, MS.

o No Liability for Certain Damages. EXCEPT AS PROBHIBITED BY LAW, MS SHALL HAVE NO LIABILITY

FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM OR
IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SOFTWARE. THIS LIMITATION
SHALL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. IN NO EVEN SHALL MS
BE LIABLE FOR ANY AMOUNT IN EXCESS OF U.S. TWO HUNDRED FIFTY DOLLARS (U.S. $250.00).

o Limitations on Reverse Engineering, Decompilation, and Disassembly. You may not reverse engineer, decompile,

or disassemble the SOFTWARE, except and only to the extent that such activity is expressly permitted by applicable
law notwithstanding this limitation.

o SOFTWARE TRANSFER ALLOWED BUT WITH RESTRICTIONS. You may permanently transfer rights under

this EULA only as part of a permanent sale or transfer of the Device, and only if the recipient agrees to this EULA. If
the SOFTWARE is an upgrade, any transfer must also include all prior versions of the SOFTWARE.

o EXPORT RESTRICTIONS. You acknowledge that SOFTWARE is subject to U.S. export jurisdiction. You agree to

comply with all applicable international and national laws that apply to the SOFTWARE, including the U.S. Export
Administration Regulations, as well as end-user, end-use and destination restrictions issued by U.S. and other
governments. For additional information, see www.microsoft.com/exporting

• Limited Use of Particular SOFTWARE Services. Provided that the DEVICE continues to comply with the terms of the
“Restricted Functionality” paragraph below, without limiting the number of computers or other electronic devices that might
connect to the DEVICE to access or utilize other software or SOFTWARE services on the DEVICE, you may permit a
maximum of ten (10) computers or other electronic devices to connect to the DEVICE to utilize the services of the
SOFTWARE for (a) file and print services, (b) Internet information services, and/or (c) remote access (including connection
sharing). The ten (10) connections maximum includes any indirect connections made through “multiplexing” or other
software or hardware which pools or aggregates connections.

• If you use the DEVICE to access or utilize the services or functionality of Microsoft Windows Server products (such as
Microsoft Windows NT Server 4.0 (all editions) or Microsoft Windows 2000 Server (all editions)), or use the DEVICE to
permit workstation or computing devices to access or utilize the services or functionality of Microsoft Windows Server
products, you may be required to obtain a Client Access License for the DEVICE and/or each such workstation or
computing device. Please refer to the End-User License Agreement for your Microsoft Windows Server product for
additional information.

• Restricted Deployment. The SOFTWARE is not designed or intended for use or resale in hazardous environments
requiring fail-safe performance, such as in the operation of nuclear facilities, aircraft navigation or communication systems,
air traffic control, or other devices or systems in which a malfunction of the SOFTWARE would result in foreseeable risk of
injury or death to the operator of the device or system, or to others.

• Restricted Functionality. You are licensed to use the SOFTWARE to provide only the limited functionality (specific tasks
or processes) for which the DEVICE has been designed and marketed by Crestron. This license specifically prohibits any
other use of the SOFTWARE, or inclusion of additional software programs or functions, on the DEVICE. Subject to the
terms of the “Limited Use of Particular Services” paragraph above, you may use the SOFTWARE on the DEVICE to
interact with other computers or electronic devices.

.

70 • V-Panel™ Integrated 12” & 15” Touch Screens: TPMC-V12 & TPMC-V15 Operations Guide – DOC. 6940B

Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” Touch Screens

• Maximum Number of Processors. The SOFTWARE may not be used by more than two (2) processors at any one time on
the DEVICE.

• Remote Boot Feature. Your DEVICE may be enabled with a Remote Boot feature which includes Remote Boot Installation
Services tool. You may use the Remote Boot Installation Services tool only to deploy the SOFTWARE to one or more
DEVICEs on which you are licensed to run the SOFTWARE (i.e., DEVICEs to which the appropriate Certificate of
Authenticity is affixed). Please refer to the DEVICE documentation, if provided with your DEVICE, or contact Crestron for
additional information.

• Security Updates. Content providers are using the digital rights management technology (“Microsoft DRM”) contained in
this SOFTWARE to protect the integrity of their content (“Secure Content”) so that their intellectual property, including
copyright, in such content is not misappropriated. Owners of such Secure Content (“Secure Content Owners”) may, from
time to time, request MS, Microsoft Corporation, or their subsidiaries to provide security related updates to the Microsoft
DRM components of the SOFTWARE (“Security Updates”) that may affect your ability to copy, display, and/or play Secure
Content through Microsoft software or third-party applications that utilize Microsoft DRM. You therefore agree that, if you
elect to download a license from the Internet, which enables our use of Secure Content, MS, Microsoft Corporation, or their
subsidiaries may, in conjunction with such license, also download onto your DEVICE such Security Updates that a Secure
Content Owner has requested that MS, Microsoft Corporation, or their subsidiaries distribute. MS, Microsoft Corporation, or
their subsidiaries will not retrieve any personally identifiable information, or any other information, from your DEVICE by
downloading such Security Updates.

• NetMeeting/Remote Assistance/Remote Desktop Features. The SOFTWARE may contain NetMeeting, Remote
Assistance, and Remote Desktop technologies that enable the SOFTWARE or other applications installed on the Device to
be used remotely between two or more computing devices, even if the SOFTWARE or application is installed on only one
Device. You may use NetMeeting, Remote Assistance, and Remote Desktop with all Microsoft products; provided,
however, use of these technologies with certain Microsoft products may require an additional license. For both Microsoft
products and non-Microsoft products, you should consult the license agreement accompanying the applicable product or
contact the applicable licensor to determine whether use of NetMeeting, Remote Assistance, or Remote Desktop is permitted
without an additional license.

• Consent to Use of Data. You agree that MS, Microsoft Corporation, and their affiliates may collect and use technical
information gathered in any manner as part of product support services related to the SOFTWARE. MS, Microsoft
Corporation, and their affiliates may use this information solely to improve their products or to provide customized services
or technologies to you. MS, Microsoft Corporation, and their affiliates may disclose this information to others, but not in a
form that personally identifies you.

• Internet Gaming/Update Features. If the SOFTWARE provides, and you choose to utilize, the Internet gaming or update
features within the SOFTWARE, it is necessary to use certain computer system, hardware, and software information to
implement the features. By using these features, you explicitly authorize MS, Microsoft Corporation, and/or their designated
agent to use this information solely to improve their products or to provide customized services or technologies to you. MS
or Microsoft Corporation may disclose this information to others, but not in a form that personally identifies you.

• Internet –Based Services Components. The SOFTWARE may contain components that enable and facilitate the use of
certain Internet-based services. You acknowledge and agree that MS, Microsoft Corporation, or their affiliates may
automatically check the version of the SOFTWARE and/or its components that you are utilizing and may provide upgrades
or supplements to the SOFTWARE that may be automatically downloaded to your Device.

• Links to Third-Party Sites. The SOFTWARE may provide you with the ability to link to third-party sites through the use
of the SOFTWARE. The third-party sites are not under the control of MS, Microsoft Corporation, or their affiliates. Neither
MS nor Microsoft Corporation nor their affiliates are responsible for (i) the contents of any third-party sites, any links
contained in third-party sites, or any changes or updates to third-party sites, or (ii) webcasting or any other form of
transmission received from any third-party sites. If the SOFTWARE provides links to third-party sites, those links are
provided to you only as a convenience, and the inclusion of any link does not imply an endorsement of the third-party site
by MS, Microsoft Corporation, or their affiliates.

• Additional Software/Services. The SOFTWARE may permit Crestron, MS, Microsoft Corporation, or their affiliates to
provide or make available to you SOFTWARE updates, supplements, add-on components, or Internet-based services
components of the SOFTWARE after the date you obtain your initial copy of the SOFTWARE (“Supplemental
Components”).
o If Crestron provides or makes available to you Supplemental Components and no other EULA terms are provided

along with the Supplemental Components, then the terms of this EULA shall apply.

o If MS, Microsoft Corporation, or their affiliates make available Supplemental Components, and no other EULA terms

are provided, then the terms of this EULA shall apply, except that the MS, Microsoft Corporation, or affiliate entity
providing the Supplemental Components(s) shall be the licensor of the Supplemental Component(s).

Crestron, MS, Microsoft Corporation, and their affiliates reserve the right to discontinue any Internet-based
services provided to you or made available to you through the use of the SOFTWARE.

This EULA does not grant you any rights to use the Windows Media Format Software Development Kit (“WMFSDK”)
components contained in the SOFTWARE to develop a software application that uses Windows Media technology. If you wish
to use the WMFSDK to develop such an application, visit htt://msdn.Microsoft.com/workshop/imedia/windowsmedia/sdk/
wmsdk.asp, accept a separate license for the WMFSDK, download the appropriate WMFSDK, and install it on your system.

Operations Guide – DOC. 6940B V-Panel™ Integrated 12” & 15” Touch Screens: TPMC-V12 & TPMC-V15 • 71

Crestron Electronics, Inc. Operations Guide – DOC. 6940B

15 Volvo Drive Rockleigh, NJ 07647 (2027403)
Tel: 888.CRESTRON 06.11
Fax: [phone] Specifications subject to
www.crestron.com change without notice.