This document was prepared and written by the Technical Documentation department at:
Regulatory Compliance
As of the date of manufacture, the TPMC-V12 and TPMC-V15 have been tested and found to comply with
specifications for CE marking and standards per EMC and Radiocommunications Compliance Labelling.
Federal Communications Commission (FCC) Compliance Statement
This device complies with part 15 of the FCC rules. Operation is subject to the following conditions:
(1) this device may not cause harmful interference and (2) this device must accept any interference received,
including interference that may cause undesired operation.
CAUTION: Changes or modifications not expressly approved by the manufacturer responsible for compliance
could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy
and if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna
Increase separation between the equipment and the receiver
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
Consult the dealer or an experienced radio/TV technician for help
Industry Canada (IC) Compliance Statement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
The specific patents that cover Crestron products are listed at patents.crestron.com.
Toolbox, DigitalMedia, Intermedia Delivery System, QuickMedia, SmartObjects, SystemBuilder, TouchPoint, V-Panel, VisionTools and VT Pro-e are
either trademarks or registered trademarks of Crestron Electronics, Inc. in the United States and/or other countries. Acrobat, Adobe and Flash are either
trademarks or registered trademarks of Adobe Systems Inc. in the United States and/or other countries. YouTube is a trademark or a registered
trademark of Google, Inc. in the United States and/or other countries. Excel, Internet Explorer, Microsoft, PowerPoint, XP, Windows and Windows
Media are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Netflix is a trademark or
registered trademark of Netflix, Inc. in the United States and/or other countries. Java is either a trademark or a registered trademark of Oracle and/or its
affiliates in the United States and/or other countries. Other trademarks, registered trademarks and trade names may be used in this document to refer to
either the entities claiming the marks and names or their products. Crestron disclaims any proprietary interest in the marks and names of others.
V-Panel™ Integrated 12” & 15” HD Touch Screens Crestron TPMC-V12/V15
Features and Functions
(Continued)
• WAV file customizable audio feedback
• USB keyboard/mouse port
• Onscreen keyboard and mouse capability
• High speed Ethernet and Cresnet
• VESA compatible mounting affords endless install options
• Tabletop tilt model features clean, modern design
• Wall mount model installs flush in shallow spaces
• Silent fanless operation
• Available in white or black
Advanced Touch Screen Control
A Crestron touch screen offers an ideal user interface for controlling all the
technology in a home, boardroom, classroom, courtroom or command center. Touch
screens do away with piles of remote controls, cluttered wall switches and cryptic
computer screens, simplifying and enhancing the technology. For controlling home
theater, multimedia presentation, audio, video, lighting, HVAC and other systems,
Crestron touch screens are fully customizable with easy to use controls and icons,
true feedback and real time status display, full-motion video windows and advanced
navigation of digital media servers, tuners and other devices.
®
Sleek, Versatile Design
Our V-Panels have been designed with appearance and versatility in mind. At less
than 2 inches (51 millimeters) deep, the TPMC-V12/15 can be mounted virtually
anywhere using a third-party VESA 75 compliant mounting bracket or stand.
Tabletop tilt models (TPMC-V12-TILT and TPMC-V15-TILT) are offered, each
supplied with its own ultra stylish, smooth tilt base to deliver a sleek looking, low
profile control solution for desktops, counters and other level surfaces. Wall mount
models (TPMC-V12-WALL and TPMC-V15-WALL) are also offered, affording the
same V-Panel style and function in a thoroughly modern, yet unimposing, flush
mount design.
Powered by Core 3
Crestron touch screens have always offered the ultimate user experience. With Core
3™, they also deliver the ultimate value, enabling the creation of dynamically rich
user interfaces with incredible efficiency and unparalleled functionality. Using Core
3 UI, programmers can swiftly integrate fluid gesture driven controls, animated
feedback, metadata, embedded apps and full motion video for a deeply engaging and
ultra-intuitive touch screen experience.
Some Core 3 UI enhancements:
• Cool looking graphical buttons, sliders, knobs and gauges are intuitive and
fun to use.
• Kinetic effects enhance the feeling of realism with lists and toolbars that
scroll with momentum at the flick of a fingertip.
• Drag and drop objects snap into place offering an easy way to assign AV
assets to rooms.
Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” HD Touch Screens
• Desktop widgets personalize the touch screen with animated clocks,
calendars, weather, news and other information.
• Customizable themes allow a completely different look and feel for every
user, event or season.
• Fully developed SmartObjects™ enable sophisticated control over complex
devices with minimal programming.
• Smart resizing scales objects perfectly and instantly for faster GUI
development, even across different sized touch screens.
Embedded PC Applications
The TPMC-V12/15 provides everything needed to enjoy online music and videos,
browse the Internet and even review digital documents, all on the touch screen
display without a separate computer. With Microsoft
there is full access to the entire World Wide Web including sites that use Flash
Java™. Windows Media® Player ensures broad compatibility for playing most types
of digital media. Adobe
®
Acrobat® Reader and Microsoft® PowerPoint®, Word and
Excel® document viewers complete the online experience, allowing downloading
and viewing of documents and presentations.
In addition, VNC Viewer support delivers enhanced cross-platform interaction with
computers over the network or Internet, allowing remote access and control of
desktop applications to unleash a host of possibilities for system integration and
multimedia presentation.
®
Internet Explorer® embedded,
®
or
HD Streaming Video
High definition streaming video capability makes it possible to view security
cameras and other video sources over the network. Native support for MJPEG allows
the TPMC-V12/15 to display live video images from Web cameras and servers such
as the Crestron CEN-NVS200 Network Video Streamer (sold separately). Also,
through its embedded Web browser and media player, it supports a wide variety of
other streaming and downloadable video formats, enabling access to all kinds of
content from media servers and Web sites like YouTube
®
and Netflix®*.
A wired video input is also provided to allow viewing of a composite video source.
Video images can be displayed full frame or in fully scalable windows anywhere on
the touch screen.
IP Intercom
Crestron IP intercom enables 2-way voice communication and room monitoring over
Ethernet with other compatible Crestron touch screens.
Speakers and Microphone
Built-in front firing speakers provide clear audio for listening to multimedia, as well
as for intercom in combination with the integrated microphone. Customized WAV
files can also be loaded on the TPMC-V12/15 to add dimension to the touch screen
graphics with personalized sounds, button feedback and voice prompts.
* Accessing Netflix content requires an active Netflix account. Refer to www.netflix.com for details.
V-Panel™ Integrated 12” & 15” HD Touch Screens Crestron TPMC-V12/V15
Keyboard/Mouse Options
Onscreen keyboard and mouse capabilities enable complete control of the
TPMC-V12/15’s embedded Web browser and other applications and can also be
used to control external network devices like the Crestron ADMS Intermedia
Delivery System™ as well as computers running Touchpoint
Keyboard software (VMK-WIN). A USB port is also provided for the connection of
a physical keyboard and mouse.
Remote Annotation
Remote annotation capability allows multiple touch screen users to draw with their
fingertips over the same video image or whiteboard screen, enabling enhanced
interaction between several participants in a courtroom, classroom or council
chamber.
Streamlined, Flexible Connectivity
Each TPMC-V12/15 model ships with a compact interface module
(TPMC-V-IMCW1), which may be discreetly mounted in a 1-gang electrical box,
equipment rack or any flat surface, providing a single point of connectivity for
power, communications and video signals. Connection between the touch screen and
interface module can be made using a V-Cable Siamese Cable (TPMC-V-CBL-S2),
providing a very clean appearance with lengths available up to 15 feet (4.5 meters).
For longer distances up to 330 feet (100 meters), especially for in-wall applications,
either a choice of several Crestron wire solutions or generic CAT5e
The TPMC-V-IMCW interface module provides both Cresnet
Ethernet ports for control system communications and LAN access. Power can be
furnished via Cresnet or an optional power pack (PW-2420RU, sold separately).
Wired video connectivity is handled through a single balanced or unbalanced
composite input, allowing compatibility with both conventional coaxial and Crestron
Home® Balanced AV distribution systems.
®
Virtual Mouse &
3, 4
can be used.
®
and high speed
The TPMC-V12/15 can also be installed without using the interface module.
Connectors on the touch screen allow for direct connection to Ethernet or Cresnet,
with power provided via the Cresnet port.
NOTE: Wired video connectivity is only available through the TPMC-V-IMCW
interface module.
1. Item included; refer to individual product specifications for additional information.
2. The TPMC-V12/15 models include (1) TPMC-V-CBL-S3 3 foot (0.9 meter) Siamese Cable.
The TPMC-V12/15-TILT models include (1) TPMC-V-CBL-S6 6 foot (1.8 meter) Siamese Cable.
The TPMC-V12/15-WALL models do not include any cable.
3. For wiring between the TPMC-V12 and interface module, use a TPMC-V-CBL-S Siamese Cable,
CresCAT
additional CRESNET or CRESNET-HP for Cresnet and power or else a single wire pair for power
only. The maximum length for CRESCAT-D-HP, CAT5e/6 + CRESNET-HP or CAT5e/6 + 14 AWG
power wire is 330 feet (100 meters) minus the length of any Ethernet cable connected to the LAN jack
on the rear of the interface module. The maximum length for CresCAT, CresCAT-QM, DM-CBL,
CAT5e/6 + CRESNET or CAT5e/6 + 18 AWG power wire is 155 feet (47 meters) minus the length of
any additional Ethernet cable beyond 175 feet (53 meters).
4. For wiring between the TPMC-V15 and interface module, use a TPMC-V-CBL-S Siamese Cable,
CresCAT, CresCAT-D-HP, CresCAT-QM, DM-CBL or quality CAT5e/CAT6. CAT5e/6 requires an
additional CRESNET or CRESNET-HP for Cresnet and power or else a single wire pair for power
only. The maximum length for CRESCAT-D-HP, CAT5e/6 + CRESNET-HP or CAT5e/6 + 14 AWG
power wire is 330 feet (100 meters) minus the length of any Ethernet cable connected to the LAN jack
on the rear of the interface module. The maximum length for CresCAT, CresCAT-QM, DM-CBL,
CAT5e/6 + CRESNET or CAT5e/6 + 18 AWG power wire is 148 feet (45 meters) minus the length of
any additional Ethernet cable beyond 182 feet (55 meters).
®
, CresCAT-D-HP, CresCAT-QM, DM-CBL or quality CAT5e/CAT6. CAT5e/6 requires an
Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” HD Touch Screens
Specifications
Specifications for the TPMC-V12/15 are listed in the following table.
TPMC-V12/15 Specifications
SPECIFICATION DETAILS
Touch Screen Display
Display Type TFT Active Matrix Color Display
Size
TPMC-V12 12 inch (305 mm) diagonal
TPMC-V15 15 inch (381 mm) diagonal
Aspect Ratio
TPMC-V12 4:3 SVGA
TPMC-V15 15:9 WXGA
Resolution
TPMC-V12 800 x 600 pixels
TPMC-V15 1280 x 768 pixels
Brightness
TPMC-V12 450 nits
TPMC-V15 470 nits
Contrast
TPMC-V12 1000:1
TPMC-V15 700:1
Color Depth 24-bit, 16.7 million colors
Illumination Backlit fluorescent
Viewing Angle
TPMC-V12 ±89º horizontal, ±89º vertical
TPMC-V15 ±85º horizontal, ±85º vertical
Touch Screen Resistive membrane
Memory
SDRAM 1 GB
Flash 2 GB
Memory Card
Maximum Project Size 120 MB
Graphics Engine
Embedded Applications1
Expandable up to 32 GB using MMC
compatible card (not included)
Core 3 UI, 24-bit color depth (non-palette),
8-bit alpha channel transparency, color key
video windowing, remote annotation,
VT Pro-e
projects
Microsoft Internet Explorer with Adobe Flash
plug-in and Java Runtime plug-in, Windows
Media Player, Remote Desktop, VNC Viewer,
Adobe Acrobat Reader, WordPad, MS Word
Viewer 2007, Excel Viewer 2007, PowerPoint
Viewer 2007
Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” HD Touch Screens
TPMC-V12/15 Specifications (Continued)
SPECIFICATION DETAILS
Environmental
Temperature 41º to 113º F (5º to 45º C)
Humidity 10% to 90% RH (non-condensing)
Heat Dissipation
TPMC-V12 147 BTU/Hr
TPMC-V15 154 BTU/Hr
Enclosure
TPMC-V12
TPMC-V15
Dimensions
TPMC-V12
Height 10.22 in (260 mm)
Width 11.72 in (298 mm)
Depth 1.66 in (42 mm)
TPMC-V12-TILT
Height 10.81 in (275 mm) max at 0º tilt
Width 11.72 in (298 mm)
Depth 8.11 in (206 mm)
TPMC-V12-WALL8
Height 11.54 in (293 mm)
Width 13.04 in (332 mm)
Depth 2.03 in (52 mm)
TPMC-V15
Height 11.10 in (282 mm)
Width 15.33 in (390 mm)
Depth 1.85 in (47 mm)
Plastic case, VESA 75 x 75 mm mountable;
TPMC-V12-TILT model includes tabletop tilt
stand with 0º to 35º adjustable screen tilt,
optional swivel mount sold separately;
TPMC-V12-WALL model includes WMKC-V12
wall mount conversion kit with plastic front
bezel; additional mounting accessories sold
separately
Plastic case, VESA 75 x 75 mm mountable;
TPMC-V15-TILT model includes tabletop tilt
stand with 0º to 35º adjustable screen tilt,
optional swivel mount sold separately;
TPMC-V15-WALL model includes WMKC-V15
wall mount conversion kit with plastic front
bezel; additional mounting accessories sold
separately
V-Panel™ Integrated 12” & 15” HD Touch Screens Crestron TPMC-V12/V15
TPMC-V12/15 Specifications (Continued)
SPECIFICATION DETAILS
Available Accessories
(Continued)
WMKC-V12 Wall Mount Conversion Kit for TPMC-V12
WMKC-V15 Wall Mount Conversion Kit for TPMC-V15
WMKM-V12
WMKM-V15
WMKT-V12
WMKT-V15
1. Contact Crestron for a current list of embedded applications. To ensure reliable performance, new
device drivers and applications are available only from Crestron through firmware updates.
2. Refer to “Additional Language Fonts” which starts on page 56.
3. USB port can also be used to load projects or firmware via a USB flash drive.
4. May be powered by power pack or Cresnet network power, not both.
5. Item included; refer to individual product specifications for additional information.
6. The latest software versions can be obtained from the Crestron Web site. Refer to the NOTE
following these footnotes.
7. Crestron 2-Series control systems include the AV2 and PRO2. Consult the latest Crestron Product
Catalog for a complete list of 2-Series control systems.
8. For more information about the TPMC-V12-WALL refer to the TPMC-V12-WALL, V12-WALL &
WMKC-V12 Installation Guide (Doc. 6893). It is available from the Crestron Web site
(www.crestron.com/manuals).
9. For more information about the TPMC-V15-WALL refer to the TPMC-V15-WALL, V15-WALL &
WMKC-V15 Installation Guide (Doc. 6884).
Post-Construction Wall Mounting Kit with Mud
Ring for TPMC-V12-WALL
Post-Construction Wall Mounting Kit with Mud
Ring for TPMC-V15-WALL
Post-Construction Wall Mounting Kit with Trim
Ring for TPMC-V12-WALL
Post-Construction Wall Mounting Kit with Trim
Ring for TPMC-V15-WALL
NOTE: Crestron software and any files on the Web site are for authorized Crestron
dealers and Crestron Authorized Independent Programmers (CAIPs) only. New users
must register to obtain access to certain areas of the site (including the FTP site).
V-Panel™ Integrated 12” & 15” HD Touch Screens Crestron TPMC-V12/V15
TPMC-V12 Overall Dimensions (Rear View)
2.96 in
(75 mm)
4.14 in
(105 mm)
4.39 in
(112 mm)
2.96 in
(75 mm)
NOTE: In the illustration above, the TPMC-V12 is shown with the rear cover
removed. When making cable connections to the TPMC-V12, first removing the four
screws holding the cover in place, then remove the cover. Replace the cover when
connections have been made.
V-Panel™ Integrated 12” & 15” HD Touch Screens Crestron TPMC-V12/V15
TPMC-V15 Overall Dimensions (Rear View)
2.96 in
(75 mm)
4.14 in
(105 mm)
6.19 in
(158 mm)
2.96 in
(75 mm)
NOTE: In the illustration above, the TPMC-V15 is shown with the rear cover
removed. When making cable connections to the TPMC-V15, first removing the four
screws holding the cover in place, then remove the cover. Replace the cover when
connections have been made.
Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” HD Touch Screens
Connectors, Controls & Indicators
CONNECTORS
#
CONTROLS &
INDICATORS
1
,
DESCRIPTION
1 Hard Key
(1) Programmable push button, also reboots the
touch screen if held for six seconds
2 Power LED
(1) Green LED, indicates touch screen is in active
state
3
24 Y Z G
(1) 4-pin 3.5 mm detachable terminal block,
Cresnet slave port and power input;
Normally connects to TPMC-V-IMCW interface
2
module
CRESCAT-D-HP, CRESCAT-QM, DB-CBL,
CRESNET or CRESNET-HP cable
via TPMC-V-CBL-S, CRESCAT,
3, 4, 5
;
Refer to TPMC-V-IMCW interface module
specifications for other connectors;
May also be connected directly to a Cresnet
network or power supply
4
VIDEO/LAN
(1) Shielded 10P8C modular jack
(RJ-45 or RJ-50 compatible);
10/BASE-T/100BASE-TX Ethernet and balanced
video port;
Normally connects to TPMC-V-IMCW interface
module2 via TPMC-V-CBL-S, CRESCAT,
CRESCAT-D-HP, CRESCAT-QM, DB-CBL or
generic CAT5e/6 cable
3, 4, 5
;
Refer to TPMC-V-IMCW interface module
specifications for other connectors;
May also be connected directly to an Ethernet
LAN (negates TPMC-V-IMCS and video
connectivity)
5
USB
(1) USB Type A female;
USB 2.0 host port for USB HID (Human Interface
Device) compliant mouse/keyboard or USB flash
drive
6
MEMORY
EXPANSION
1. Interface connectors for 24 Y Z G and VIDEO/LAN ports are provided with the unit.
2. Item included; refer to individual product specifications for additional information.
3. The TPMC-V12/15 models include (1) TPMC-V-CBL-S3 3 foot (0.9 meter) Siamese Cable.
The TPMC-V12/15-TILT models include (1) TPMC-V-CBL-S6 6 foot (1.8 meter) Siamese Cable.
The TPMC-V12/15-WALL models do not include any cable.
4. For wiring between the TPMC-V12 and interface module, use a TPMC-V-CBL-S Siamese Cable,
CresCAT, CresCAT-D-HP, CresCAT-QM, DM-CBL or quality CAT5e/CAT6. CAT5e/6 requires an
additional CRESNET or CRESNET-HP for Cresnet and power or else a single wire pair for power
only. The maximum length for CRESCAT-D-HP, CAT5e/6 + CRESNET-HP or CAT5e/6 + 14 AWG
power wire is 330 feet (100 meters) minus the length of any Ethernet cable connected to the LAN jack
on the rear of the interface module. The maximum length for CresCAT, CresCAT-QM, DM-CBL,
CAT5e/6 + CRESNET or CAT5e/6 + 18 AWG power wire is 155 feet (47 meters) minus the length of
any additional Ethernet cable beyond 175 feet (53 meters).
5. For wiring between the TPMC-V15 and interface module, use a TPMC-V-CBL-S Siamese Cable,
CresCAT, CresCAT-D-HP, CresCAT-QM, DM-CBL or quality CAT5e/CAT6. CAT5e/6 requires an
additional CRESNET or CRESNET-HP for Cresnet and power or else a single wire pair for power
only. The maximum length for CRESCAT-D-HP, CAT5e/6 + CRESNET-HP or CAT5e/6 + 14 AWG
power wire is 330 feet (100 meters) minus the length of any Ethernet cable connected to the LAN jack
on the rear of the interface module. The maximum length for CresCAT, CresCAT-QM, DM-CBL,
CAT5e/6 + CRESNET or CAT5e/6 + 18 AWG power wire is 148 feet (45 meters) minus the length of
any additional Ethernet cable beyond 182 feet (55 meters).
(1) MMC compatible card slot;
Accepts Multimedia Memory Card (MMC) up to
32 GB for memory expansion
V-Panel™ Integrated 12” & 15” HD Touch Screens Crestron TPMC-V12/V15
Setup
Network Wiring
When wiring the Cresnet network, consider the following:
• Use Crestron Certified Wire.
• Use Crestron power supplies for Crestron equipment.
• Provide sufficient power to the system.
CAUTION: Insufficient power can lead to unpredictable results or damage
to the equipment. Use the Crestron Power Calculator to help calculate how
much power is needed for the system (www.crestron.com/calculators
For networks with 20 or more devices, use a Cresnet Hub/Repeater (CNXHUB) to
maintain signal quality.
For more details, refer to “Check Network Wiring” which starts on page 65.
The TPMC-V12/15 can also use high-speed Ethernet for communications between
the device and a control system, computer, media server and other IP-based devices.
).
Net ID
IP ID
For information on connecting Ethernet devices in a Crestron system, refer to the
latest version of the Crestron e-Control
Reference Guide (Doc. 6052).
Identity Code
The Net ID of the TPMC-V12/15 has been factory set to 03. The Net IDs of multiple
TPMC-V12/15 devices in the same system must be unique. The Net ID is set using
the internal setup menu (refer to “Cresnet” on page 31). Net ID may also be set from
a personal computer (PC) via Crestron Toolbox™ (refer to “Establishing
Communication” on page 61).
When setting the Net ID, consider the following:
• The Net ID of each unit must match an ID code specified in the SIMPL
Windows program.
• Each network device must have a unique Net ID.
For more details, refer to the Crestron Toolbox help file.
The IP ID is set using the Internet setup menu (refer to “IP Table” on page 42. IP ID
may also be set within the TPMC-V12/15’s IP table using Crestron Toolbox. For
information on setting an IP table, refer to the Crestron Toolbox help file. The IP IDs
of multiple TPMC-V12/15 devices in the same system must be unique.
When setting the IP ID, consider the following:
• The IP ID of each unit must match an IP ID specified in the SIMPL
Windows program.
• Each device using IP to communicate with a control system must have a
unique IP ID.
Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” HD Touch Screens
Configuring the V-Panel
NOTE: The only connection required to configure the touch screen is power. Refer
to “Hardware Hookup” which starts on page 47 for details.
The TPMC-V12/15 is configured from the setup menu.
NOTE: If no project has been loaded or if an invalid project has been loaded, the
touch screen displays an error message and defaults to the setup menu screen.
If a project is running, the setup menu can be accessed using one of three methods:
1. Touch the screen during boot up when the “Preparing to Load Project”
message is visible. Maintain touch until after the countdown, when the
message changes to “Loading Setup Screen”.
2. If the project has a button defined for this purpose, touching the button
provides entry into the setup menu.
3. Crestron Toolbox can be also used to enter the setup menu:
a. Establish communication with the touch screen (refer to “Establishing
Communication” on page 61 for details).
b. Right-click on the device and select Functions | Setup Mode….
“Setup/Calibrate” Window
c. Select Enter Setup Mode. The setup menu opens as shown in the
following diagram.
NOTE: Select Exit Setup Mode to exit the setup menu.
V-Panel™ Integrated 12” & 15” HD Touch Screens Crestron TPMC-V12/V15
TPMC-V12/15 Setup Menu
The setup menu provides access to all basic functions and parameters. It is divided
into Setup, Ethernet, Standby, Screen Brightness, Misc. Controls, Hard Button
Feedback and Ethernet Status sections. There are also buttons for Save & Reboot,
Shut Down and Exit.
NOTE: To allow the touch screen to upload projects with status displayed on the
screen, standby timeout is disabled until approximately five minutes after the project
load process has completed. Standby is then enabled again.
To exit the setup menu and return to the program, touch Exit, located at the bottom
of the setup menu. To save any changes and reboot the touch screen, touch Save & Reboot, located at the bottom of the setup menu. Use the Shut Down button to turn
off the touch screen.
Setup Menu Details
The setup menu allows configuration of the touch screen’s settings for security,
Cresnet ID, touch screen calibration, runtime project, video, audio, embedded
applications and diagnostics. The setup menu also has a button that toggles the
on-screen keyboard on and off.
Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” HD Touch Screens
Security
The Security button opens the “Security Setup” window, which allows the user to
change the username and password of the system account, setup and close network
connections, setup a proxy server, close network connections and clear Internet
browser temporary files, history and cookies.
NOTE: Clear History only takes effect after restarting Internet Explorer.
NOTE: To use the on-screen keyboard for security settings, touch Keyboard on the startup menu before touching Security.
“Security Setup” Window
Touch Setup Connections… to open the “Network Connections” window. This
window is used to map to a network drive. A mapped network drive permits easy
access to embedded application files (Word, Excel, PowerPoint, etc.) and provides a
location to save files. To further customize the installation, network drives
containing compiled touch screen project files can also be mapped.
V-Panel™ Integrated 12” & 15” HD Touch Screens Crestron TPMC-V12/V15
To add a new network connection, touch Add….
“Configure Network Connection” Window
To add a network drive, perform the following procedure:
1. Touch
shareable folder name does not appear on the list, it can be entered manually
in the Remote Name field, using the following format:
\\Remote host name\Shareable folder name
2. Map this connection by selecting a drive letter from the Map Drive Letter
drop box.
3. Enter a user name and password.
4. Touch the Remember and reconnect on startup checkbox if so desired.
5. Touch OK to enable the new network connection and return to the
“Network Connections” window.
Once all changes to network connections have been completed, touch OK to return
to the “Security Setup” window.
Touch Setup Proxy… to open the “Setup Proxy” window. This window is used to
point to a proxy server for Internet access. A proxy server acts as an intermediary
between the internal network (intranet) and the Internet, retrieving files from remote
Web servers.
“Setup Proxy” Window
to browse for the new network connection. If the remote
Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” HD Touch Screens
To setup a proxy server, select Use Proxy Server.
1. Enter the IP address or name of the proxy server.
2. If desired, specify addresses that should not use the proxy server (i.e.,
intranet addresses).
Touch OK to enable the proxy server connection and return to the “Security Setup”
window. Then touch Close to return to the setup menu.
Cresnet
The Cresnet button opens the “Cresnet Setup” window, which allows enabling or
disabling Cresnet and permits changing the Cresnet ID.
“Cresnet Setup” Window
Select Enable for normal Cresnet communication mode and Disable when the touch
screen is connected to a control system via Ethernet. Communication mode is factory
set to Disable.
The Cresnet network identity number (Cresnet ID) is displayed in the “Cresnet
Setup” window. Cresnet ID is a two-digit hexadecimal number. The hexadecimal
number can range from 03 to FE and must correspond to the Net ID set in the SIMPL
Windows program of the Cresnet system. Matching IDs between touch screen and
SIMPL Windows program is required if data is to be successfully transferred. The
Net ID for the TPMC-V12/15 is factory set to 03. No two devices in the same system
can have the same Net ID.
Two buttons below the hexadecimal display, Down and Up, decrease and increase
the Cresnet ID by one, respectively.
Select OK to accept the changes and return to the setup menu.
V-Panel™ Integrated 12” & 15” HD Touch Screens Crestron TPMC-V12/V15
Touch Screen
The Touch Screen button opens the “Touch Screen Settings” window, which
provides access to touch screen calibration when Calibrate Touch Screen… is
touched.
“Touch Screen Settings” Window
To view the mouse cursor on the touch screen, select On in the Mouse Cursor
section of the window. The mouse cursor is displayed only if a mouse is connected
to the touch screen.
When Calibrate Touch Screen… is touched, the calibration screen opens. Touch
the screen to begin the calibration process. If the screen is not touched within sixty
seconds, the calibration sequence stops and the screen returns to the “Touch Screen
Settings” window.
If the screen is touched before the sixty second timeout, the screen instructs the user
to touch the center of each target as it appears. A series of crosshairs appears on the
screen, starting near the upper left corner. Touch the center of the first crosshair to
initiate calibration. As each new crosshair is touched, the next appears. After the
upper left, crosshairs appear in the upper center, upper right, middle left, screen
center, middle right, lower left, lower center and finally lower right. Touch the center
of the crosshair in the lower right of the screen to conclude calibration and return to
the “Touch Screen Settings” window. Touch OK to accept the changes and return to
the setup menu.
NOTE: When touching the screen during calibration, be as accurate as possible.
Use the tip of a capped pen or the eraser end of a pencil. To cancel calibration and
return to the “Touch Screen Settings” window without saving calibration data, create
a calibration error by touching the screen in the same spot for each calibration point.
NOTE: The touch screen’s calibration routine can also be accessed through Crestron
Toolbox if the touch screen is connected to a control system via Cresnet and/or
TCP/IP by selecting the device from the Network Device Tree and right-clicking the
device to select Functions | Setup Mode…. Select Enter Calibration Mode to
begin calibration.
Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” HD Touch Screens
When Touch Screen Test is touched, the test screen opens (refer to illustration
below). This screen allows the user to test the touch screen response at 17 points on
the screen. Each button on the screen lights when touched. Touch Return to exit the
test screen.
Touch Screen Test Window
Display Output
Touching Display Output shows the display resolution of the touch screen and
provides charts for testing the display.
V-Panel™ Integrated 12” & 15” HD Touch Screens Crestron TPMC-V12/V15
Update Panel
The Update Panel button permits the selection of the touch screen program, a .vtz
file. It is also used to upgrade firmware.
The Project tab of the “Project and Firmware” window is divided into two sections:
Current Loaded Project and Load New Project.
Current Loaded Project displays the name and creation time of the current project.
In the Load New Project section, touch Browse and select the compiled project (i.e.,
the .vtz file) to be loaded from a network drive, USB device or flash drive, then
touch Open to show the source file in the “Project and Firmware” window. Touch
Load to uncompress the project file, place it in the destination selected in Target
Location to Load the Project to and display it on the touch screen.
In the Target Location to Load the Project to area of the Load New Project section,
the location where uncompressed project files are to be stored can be chosen. The
default file location is the internal flash.
NOTE: If there is a mapped network drive on the touch screen, the first time
Browse is selected, it may take some time for the “Open” window to appear.
NOTE: When selecting Browse, the contents of the “Recent” folder are not
available.
NOTE: Projects can also be loaded via Crestron Toolbox.
NOTE: If External is checked, the display list cannot be viewed via Crestron
Toolbox.
NOTE: When loading a project to an external storage device (e.g. MMC card or
flash drive), a subdirectory (not the root) must be used as the working path.
Otherwise, the upload may fail.
“Project and Firmware” Window (Project Tab)
The Firmware tab of the “Project and Firmware” window (refer to illustration that
follows) displays the Current Loaded Firmware and also has a Load New Firmware
section.
Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” HD Touch Screens
“Project and Firmware” Window (Firmware Tab)
Current Loaded Firmware displays the version of the current firmware.
In the Load New Firmware section, touch Browse and select the firmware file (i.e.,
the .csz or .zip file) to be loaded from a network drive, USB device or flash drive.
Touch Load to load the new firmware.
Video
Video input is selected and adjusted from this window. If it is not already selected,
touch the Video tab to access the settings for the video input.
Video Setup
The setup screen for the video source is displayed in the following illustration.
Changes are made in real time.
V-Panel™ Integrated 12” & 15” HD Touch Screens Crestron TPMC-V12/V15
Video is setup using the Overscan and Color controls (for Brightness, Hue, Contrast
and Saturation).
Overscan
Overscan is the active image area in a video picture that is outside the edges of the
display device. Overscan adjustment first came about because of noise and other
artifacts at the beginning and end of the scan lines. To reliably eliminate the noise
and fill the screen with a picture, the outside edge of the active picture area was
pushed out past the edge of the display area. The average or targeted overscan loss is
about 5 to 10% of the image on each edge. Digital images have nearly eliminated the
noise and other artifacts at the edge of the picture, so more of the video image can be
safely shown. The Normal setting is usually the correct choice for most video inputs.
Presets
Up to 30 presets may be stored for future retrieval.
Manage Presets
Use the Manage Presets tab to copy presets for one source to other sources.
Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” HD Touch Screens
Audio
Touch Audio to open the “Audio Setup” window, shown in the illustration that
follows.
Volume controls and Mute buttons are available for Speakers, Local Audio and Key Clicks, as well as a Mute button for the Microphone input.
For Local Audio/Microphone Control, check boxes are provided to Enable digital microphone noise suppression and Enable microphone acoustic echo cancellation.
Touching Play Test Sound plays a short internal audio file.
V-Panel™ Integrated 12” & 15” HD Touch Screens Crestron TPMC-V12/V15
Embed Apps (Embedded Applications)
Touch Embed Apps to open the “Embedded Apps” window, which permits setting
Internet security to different levels for different types of Internet sites.
“Embedded Apps” Window
For each of the three zones (Internet, Local Intranet, and Trusted Sites), one of
three security levels (High, Medium or Low) can be selected. The security levels are
defined as:
• High: The safest way to browse but also the least functional. Less secure
features are disabled. Appropriate for sites that may have harmful content.
• Medium: Safe browsing and still functional. Prompts before downloading
potentially unsafe content. Unsigned ActiveX controls are not downloaded.
Appropriate for most Internet sites.
• Low: Minimal safeguards and warning prompts are provided. Most content
is downloaded and run without prompts. All active content can run.
Appropriate for sites that are absolutely trusted.
Touch Default to restore the default security settings. By default, security is set to
Medium for Internet and Local Intranet and Low for Trusted Sites.
The “Embedded Apps” window also permits the user to enable the popup windows
(child windows) that open when in Internet Explorer (not the popup windows of the
embedded applications).
NOTE: Refer to the Crestron Web site (www.crestron.com
ID 4190, for information on the latest versions of the software.
Touch Close after all changes have been made. The touch screen must be rebooted
for changes to take effect. Touch Save & Reboot, located in the shutdown section of
the setup menu.
Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” HD Touch Screens
A list of trusted sites can be created and edited by touching Add/Remove Trusted
Sites. Touching this button opens the “Trusted Sites” window. From here, trusted
sites can be added and edited. Sites are listed by domain name or IP address. Once
all sites have been entered, touch Close.
“Trusted Sites” Window
NOTE:Save & Reboot on the setup menu must be selected for Embedded Apps
changes to take effect.
NOTE: While browsing the Internet with the TPMC-V12/15, clicking on a link may
cause a message box titled “Restrictions” to appear that contains the text “This
operation has been cancelled due to restrictions in effect on this computer. Please
contact the system administrator.” If this message appears, checking Enable Pop-ups in the “Embedded Apps” window may correct this error. Other restrictions
may also cause this error, so this may not prevent all occurrences.
NOTE: The TPMC-V12/15 supports automatic connection to the VNC server when
the VNC View application is opened. For automatic connection without having to
enter the server location and password every time the VNC viewer is opened, launch
the application and using a USB mouse, right-click on the VNC viewer window, then
select Save configuration info as….
NOTE: Refer to the Crestron Web site, Online Help Answer ID 4627, for
information on how to set up the VNC viewer. Refer to Answer ID 3345 for
information on how to program the MJPEG viewer. Refer to Answer ID 4640 for
information about the default paths for embedded applications and dynamic graphics.
NOTE: When using the embedded applications, only one document window can be
open at a time. Opening a second document window causes the first document
window to close.
V-Panel™ Integrated 12” & 15” HD Touch Screens Crestron TPMC-V12/V15
ETHERNET Details
The Ethernet portion of the setup menu allows configuration of the touch screen
settings for Ethernet communications.
The Crestron Swirl logo at the top of the Ethernet portion of the setup menu
illuminates to indicate the status of the connection to the control system(s):
• Green Connected
• Yellow Network trouble
• Orange Connected to some but not all of the control systems (listed in IP
table)
• Red Not connected to any control system (listed in the IP table)
NOTE: After configuring Ethernet settings (e.g. changing IP address, etc.), wait at
least five seconds after seeing the change in the Ethernet Status section of the main
setup menu before initiating a Save & Reboot to save the new settings.
Adapters
Touch the Adapters button to access the “Ethernet Setup” window, shown in the
illustration below. Changes are made in real time and there is typically no need to
reboot. The Ethernet address and mask are displayed on this screen.
“Ethernet Setup” Window
To configure the Ethernet adapter, touch its name once to select it in the Adapter
Name list. Then, touch Configure to open the “Local Area Connection Properties”
window. This window displays the connection and related required items.
NOTE: When configuring an adapter, only one item can be modified at a time. For
example, to modify an IP address and also change authentication, touch Configure
Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” HD Touch Screens
and modify the IP address, then touch OK (the user must return to the “Ethernet
Setup” window). Touch Configure again, change authentication, then touch OK.
The order in which modifications are performed does not matter.
“Local Area Connection Properties” Window
To establish dynamic or static processing, select Internet Protocol (TCP/IP) and
touch Properties.
“Internet Protocol (TCP/IP) Properties” Window
Transmission Control Protocol/Internet Protocol (TCP/IP) is a set of protocols that
defines how to transfer data between two computers. TCP monitors and ensures
correct transfer of data. IP receives the data from TCP, breaks it up into packets and
V-Panel™ Integrated 12” & 15” HD Touch Screens Crestron TPMC-V12/V15
ships it off to a network. The IP address is a unique number consisting of four parts
(called “octets”) separated by dots, e.g., 165.113.245.2.
Dynamic Host Configuration Protocol (DHCP) is a protocol for assigning dynamic
IP addresses to devices on a network. With dynamic addressing, a device can have a
different IP address every time it connects to the network. In some systems, the IP
address of the device can even change while it is still connected. DHCP also supports
a mix of static and dynamic IP addresses.
Dynamic addressing simplifies network administration because the software keeps
track of IP addresses rather than requiring an administrator to manage the task. New
computers can be added to a network without manually assigning each one a unique
IP address.
NOTE: The TPMC-V12/15 ships with DHCP enabled.
Static IP addresses on a dedicated AV/control system allow the integrator to have a
fixed/controllable network. This helps maintain communication stability between
Ethernet devices.
IP Table
Touch IP Table on the setup menu to open the “IP Table Setup” window.
Edit, remove or enter a control system’s IP address in the IP table to enable
communication between the touch screen and a control system. The touch screen can
communicate with multiple control systems.
For more information on IP tables, refer to the latest version of the Crestron 2-Series
Control Systems Reference Guide (Doc. 6256).
“IP Table Setup” Window
The IP ID is the ID number that is used to identify the touch screen in the control
system’s IP table. The IP ID should match the IP ID set in the SIMPL Windows
program.
Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” HD Touch Screens
Identity
Touch Identity to open the “Network ID” window. The “Network ID” window
displays the hostname and workgroup that identify the touch screen on the network.
The hostname may be used when transferring a program over Ethernet using
Crestron Toolbox. This window permits editing of the hostname and workgroup.
“Network ID” Window
NOTE: The hostname is required for Ethernet communication.
Sharing
Touch Sharing to open the “Configure Shared Folders” window. This window is
used to set up shared folders. Sharing enables remote computers to view and/or
modify files stored on the touch screen.
“Configure Shared Folders” Window
Touch Add New Share… to browse and add directories with permission to readonly or read/write. Touch Close after adding all folders to be shared.
NOTE: For security reasons, there is no persistence of the shared drive(s) after the
touch screen is rebooted.
V-Panel™ Integrated 12” & 15” HD Touch Screens Crestron TPMC-V12/V15
Standby Details
The Standby function turns off the backlight when the touch screen is inactive for a
specified time. Use the Up and Down buttons to set the Standby from 0 through 120
minutes, where 0 disables the timeout. Touch the screen to reactivate the touch
screen from standby mode. When the touch screen is reactivated, the last screen to be
displayed reappears.
NOTE: The hard buttons still function when the touch screen is in standby mode
but do not cause it to awaken from standby. The screen must be touched to reactivate
the touch screen.
Screen Brightness Details
The Screen Brightness can be varied from 0 to 100. To increase the brightness, touch
Up. To decrease the brightness, touch Down.
Misc. Controls Details
The Misc. Controls section of the setup menu contains the Diagnostics and
Keyboard buttons.
Diagnostics
Touch Diagnostic to display the firmware version number, see Installed Packs and
to reset the end user license from the “Diagnostics” window.
“Diagnostics” Window
Reset CTP Port resets the default value of the CTP port to 41795, for terminal
connection using Crestron Toolbox.
To configure the appearance of popup messages, touch Configure Messages. The
“Message Popup Configuration” window opens.
Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” HD Touch Screens
“Message Popup Configuration” Window
Keyboard
There are three types of Network popup messages. Following are definitions of each
message type:
• Connected: A green popup message appears when the touch screen is
connected to the control system.
• Checking Connection: A yellow popup message appears when the touch
screen is experiencing network issues.
• Disconnected, Trying to Reconnect…: A red popup message appears
when the touch screen loses connection with the control system.
A control for popup message Translucence is also provided. Translucence ranges
from 25% to 100%, with a default value of 90%.
The Default button restores the original Screen Position and Translucence settings,
as well as enabling display of Network messages. A Test Message button lets the
user see the changes to popup message position and translucence. Touch Close to
close the popup window.
NOTE: The default value for Screen Position is Lower Left.
Touch the Keyboard button to display the on-screen keyboard.
The on-screen keyboard can be used in an identical manner to a physically connected
keyboard. It can be used in any of the embedded applications, for example, to enter a
web address or to enter data into a spreadsheet, etc.
The on-screen keyboard also has a few special keys:
The initial position of the on-screen keyboard is determined by the VT Pro-e
program or SIMPL Windows settings. The on-screen keyboard defaults to its largest
size.
In use, when the on-screen keyboard is moved and/or resized and then closed, it
re-opens in the same position it was in and at the same size it was when closed. This
position and size remain in memory until the touch screen is re-booted or it is re-set
by the SIMPL Windows program. After reboot, the position of the on-screen
keyboard reverts to the default set in the VT Pro-e or SIMPL Windows program. The
size reverts to the largest as determined by the firmware installed in the touch screen.
Exit the on-screen keyboard by selecting by touching the “X” close button in the
upper right corner of the keyboard window. If the Keyboard button on the start
menu is still visible, it can also be touched to exit the keyboard.
Hard Button Feedback Details
The Hard Button Feedback section of the setup menu provides visual feedback for a
hard button press. Pressing a the hard button results in the icon on the screen
illuminating in bright green.
Ethernet Status Details
The Ethernet Status section of the setup menu provides a Link Status light to indicate
an Ethernet connection and displays the current IP and MAC addresses.
Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” HD Touch Screens
Save & Reboot and Shutdown Details
To save any changes and reboot the touch screen, touch Save & Reboot, located in
the lower right section of the setup menu.
To turn off the touch screen, touch Shut Down, located in lower right section of the
setup menu. This is the recommended method for shutting down the touch screen.
After the touch screen has shut down, the power supply can be safely removed from
the touch screen.
Exit Details
Touch Exit to leave the setup menu and return to the project. If no project has been
loaded, the touch screen displays an error message and returns to the setup menu.
Hardware Hookup
Ventilation
Connect the Device
Hardware Connections for the TPMC-V12/15 Using TPMC-V-IMCW (TPMC-V15 Shown)
The TPMC-V12/15 should be used in a well-ventilated area.
To prevent overheating, do not operate this product in an area that exceeds the
environmental temperature range listed in the table of specifications.
The TPMC-V12/15 can be connected using the included TPMC-V-IMCW interface
module or (if the video inputs provided by the TPMC-V-IMCW are not needed) it
can be connected directly to a Crestron control system (sold separately).
Make the necessary connections as called out in the illustration that follows this
paragraph. Apply power after all connections have been made.
When making connections to the TPMC-V12/15, use Crestron power supplies for
Crestron equipment.
24 Y Z G:
To TPMC-V-IMCW
VIDEO / LAN:
To TPMC-V-IMCW
USB:
To Mouse, Keyboard
or Flash Drive
MEMORY EXPANSION:
For MMC Compatible Card
Hardware Connections for the TPMC-V12/15 Without Using TPMC-V-IMCW (TPMC-V15 Shown)
V-Panel™ Integrated 12” & 15” HD Touch Screens Crestron TPMC-V12/V15
CAUTION: Do not apply excessive pressure to the touch screen display during
handling. Doing so can crack the screen and damage the touch screen.
NOTE: Direct connection of the TPMC-V12/15 to a Cresnet power source and
Ethernet LAN, without the use of the TPMC-V-IMCW, negates video connectivity.
NOTE: For wiring between the TPMC-V12 and interface module, use a
TPMC-V-CBL-S Siamese Cable, CresCAT, CresCAT-D-HP, CresCAT-QM,
DM-CBL or quality CAT5e/CAT6. CAT5e/6 requires an additional CRESNET or
CRESNET-HP for Cresnet and power or else a single wire pair for power only. The
maximum length for CRESCAT-D-HP, CAT5e/6 + CRESNET-HP or CAT5e/6 + 14
AWG power wire is 330 feet (100 meters) minus the length of any Ethernet cable
connected to the LAN jack on the rear of the interface module. The maximum length
for CresCAT, CresCAT-QM, DM-CBL, CAT5e/6 + CRESNET or CAT5e/6 + 18
AWG power wire is 155 feet (47 meters) minus the length of any additional Ethernet
cable beyond 175 feet (53 meters).
NOTE: For wiring between the TPMC-V15 and interface module, use a
TPMC-V-CBL-S Siamese Cable, CresCAT, CresCAT-D-HP, CresCAT-QM,
DM-CBL or quality CAT5e/CAT6. CAT5e/6 requires an additional CRESNET or
CRESNET-HP for Cresnet and power or else a single wire pair for power only. The
maximum length for CRESCAT-D-HP, CAT5e/6 + CRESNET-HP or CAT5e/6 + 14
AWG power wire is 330 feet (100 meters) minus the length of any Ethernet cable
connected to the LAN jack on the rear of the interface module. The maximum length
for CresCAT, CresCAT-QM, DM-CBL, CAT5e/6 + CRESNET or CAT5e/6 + 18
AWG power wire is 148 feet (45 meters) minus the length of any additional Ethernet
cable beyond 182 feet (55 meters).
NOTE: Be sure to set Cresnet to Disable when using Ethernet. Refer to “Cresnet”
on page 31 for details.
NOTE: When booting the TPMC-V12/15, the only USB devices supported are a
keyboard or mouse. Having a USB drive or hub connected interferes with proper
booting of the touch screen.
NOTE: After inserting a USB device or MMC card, a “Found New Hardware”
window may appear. If this window appears, click “Yes” to close the window.
Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” HD Touch Screens
Tilt Tension Adjustment
Tilt tension on the TPMC-V12 and TPMC-V15 is preset at the factory to allow the
screen to be tilted anywhere within its 35 degree tilt range and maintain its position
during use. To tighten tilt tension or to fix the screen at a given tilt position, use the
three Allen screws accessed through the hole in the touch screen base, as shown in
the following illustration.
Position of Allen Screws for Tilt Tension Adjustment
Allen Screws for
Tilt Tension Adjustment
Recommended Cleaning
Keep the surface of the touch screen free of dirt, dust or other materials that could
degrade optical properties. Long-term contact with abrasive materials can scratch the
surface, which may detrimentally affect image quality.
For best cleaning results, use a clean, damp, non-abrasive cloth with any
commercially available non-ammonia glass cleaner. Bezels may not provide a
complete watertight seal. Therefore, apply cleaning solution to the cloth rather than
the surface of the touch screen. Wipe touch screen clean and avoid getting moisture
beneath the bezels.
V-Panel™ Integrated 12” & 15” HD Touch Screens Crestron TPMC-V12/V15
Programming Software
Have a question or comment about Crestron software?
Answers to frequently asked questions (FAQs) can be viewed in the Online Help
section of the Crestron Web site. To post a question or view questions submitted to
Crestron’s True Blue Support, log in at www.crestron.com/onlinehelp. First-time
users must establish a user account to fully benefit from all available features.
Software Requirements for the PC
NOTE: The latest software can be downloaded from the Crestron Web site
(www.crestron.com/software).
Crestron provides an assortment of Windows-based software tools to develop a
customized system. Use SystemBuilder™ or SIMPL Windows to create a program to
control the TPMC-V12/15.
Configuration Manager
Programming with Crestron SystemBuilder
SystemBuilder is a comprehensive programming environment. Appropriate for most
systems, it can quickly and easily generate a complete working program including
both control processor logic and touch screen graphics.
Programming with SIMPL Windows
NOTE: While SIMPL Windows can be used to program the TPMC-V12/15, it is
recommended to use SystemBuilder for configuring a system.
SIMPL Windows is Crestron’s premier software for programming Crestron control
systems. It is organized into two separate but equally important “Managers”:
Configuration and Program.
Configuration Manager is the view where programmers “build” a Crestron control
system by selecting hardware from the Device Library.
1. The TPMC-V12/15 must first be incorporated into the system.
a. To incorporate the TPMC-V12/15 (Cresnet) into the system, drag the
TPMC-V12/15 from the Touchpanels | Touchpanels (Cresnet) folder of
the Device Library and drop it in the System Views.
Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” HD Touch Screens
Locating the TPMC-V12/15 (Cresnet) in the Device Library
b. To incorporate the TPMC-V12/15 (Ethernet) into the system, drag the
TPMC-V12/15 from the Touchpanels | Touchpanels (Ethernet) folder
of the Device Library and drop it in the System Views.
Locating the TPMC-V12/15 (Ethernet) in the Device Library
The system tree of the control system displays the device in the appropriate
slot(s) with a default Net ID or IP ID as shown in the following illustration.
NOTE: In the following illustration, there is both an Ethernet device in
Slot 8 and a Cresnet device in Slot 9. It is possible to have both types of
device attached to a control system as long as the control system has either
a built-in or expansion Ethernet interface. If Cresnet operation is desired,
the IP table for the TPMC-V12/15 must be empty.
V-Panel™ Integrated 12” & 15” HD Touch Screens Crestron TPMC-V12/V15
C2ENET-2 and C2Net Devices, Slot 8 and 9
2. If additional TPMC-V12/15 devices are to be added, repeat step 1 for each
device. Each TPMC-V12/15 is assigned a different Net ID or IP ID number
as it is added.
3. If necessary, double click a device to open the “Device Settings” window
and change the Net ID or IP ID, as shown in the following figure(s).
NOTE: The ID code specified in the SIMPL Windows program must
match the Net ID or IP ID of each unit. Refer to “Identity Code” on page
26.
Program Manager
Multi-mode objects offer high-
erformance programming!
Program Manager is the view where programmers “program” a Crestron control
system by assigning signals to symbols.
The symbol can be viewed by double clicking on the icon or dragging it into Detail View. Each signal in the symbol is described in the SIMPL Windows help file (F1).
Programming with VisionTools
Touch screen pages should be created in Crestron VisionTools® (VT Pro-e®) to
allow accessing the embedded applications, switching of source signals to desired
outputs as well as selection of the system mode. There are no special programming
requirements to use the functions of the TPMC-V12/15 in a room control system.
Multi-Mode Objects
The single most advanced VT Pro-e high performance programming technique
involving the TPMC-V12/15 is the concept of multi-mode objects. A multi-mode
object (i.e., button, legend, etc.) is an object drawn on a VT Pro-e page that can have
one or more active and inactive visible settings (modes).
For examples, refer to www.crestron.com/exampleprograms
mode object examples. This file contains the VT Pro-e touch screen files and SIMPL
Windows files that illustrate the high-performance capabilities of multi-mode
objects.
WAV File Audio Messages
and search for multi-
The TPMC-V12/15 touch screens are capable of playing audio messages as system
prompts and responses. These files are recorded as WAV files on a PC using an
audio utility such as Sound Recorder that is packaged with Microsoft Windows. Files
from other sources may also be converted to an acceptable format by using this or a
similar utility. Many other audio utilities are available commercially or as shareware.
The TPMC-V12/15 touch screens only accept the following WAV file formats:
PCM, 8 and 16 bit, 8 – 44.1kHz, mono and stereo. For more information about
V-Panel™ Integrated 12” & 15” HD Touch Screens Crestron TPMC-V12/V15
how to use Sound Recorder, refer to its User’s Guide and extensive help information
provided with the software. Also refer to the help file in VT Pro-e to learn how to
use its audio tool, Sound Manager, to attach WAV files to a touch screen project.
Pre-recorded WAV files for voice prompts and responses are available from
Crestron. These files can be stored into and programmed for use in the touch screen
directly or may be edited with the Sound Recorder. For example, the individual files
can be combined to create custom messages.
NOTE: Touch screen WAV files can be obtained from the Wave LC Library of the
Crestron FTP site.
Bit Depth and File Size
A balance of performance and quality can be achieved by using VT Pro-e to
configure the size of graphics in a project. Read this section to learn about bit depth
and how to maximize the quality and performance of a TPMC-V12/15 project.
Bit depth refers to the number of memory bits used to store color data for each pixel
in a raster image. A touch screen raster image consists of a rectangular grid of
picture elements (pixels). Each pixel uses the same amount of memory to store its
color data. The amount of memory is called the bit depth of the image.
Greater bit depths are required to represent finer gradations of color. Increasing bit
depth necessarily increases file size. A black and white drawing requires only one bit
per pixel to store all the available color information. Using a 32-bit per pixel bit
depth for a black and white image increases the file size 32 times without adding
anything to the black and white image quality.
In an 8-bit per pixel system, the associated 8-bits of video memory for every screen
pixel contain a value referring to a location in an 8-bit color table. In this way any
one of the specific 256 color table locations is assigned to a pixel.
A 16-bit highcolor system is considered sufficient to provide life-like colors. It is
encoded using 5-bits to represent red, 5-bits to represent blue and (since the human
eye is more sensitive to the color green) 6-bits to represent 64 levels of green. These
can therefore be combined to provide 65,536 mixed colors (32 x 32 x 64 = 65,536).
In a 24-bit graphics display, the video memory allocates 24 bits for each pixel on the
screen enabling each pixel to take on any one of a possible 16.7 million colors. Each
24-bit value is composed of 8-bits for red, 8-bits for green and 8-bits for blue. These
triplets of 8-bit values are also referred to as the red, green and blue color planes. A
24-bit image is actually composed of three component images which combine to
create the truecolor picture. The reason this is called truecolor is that this is near the
maximum number of colors the human eye is able to detect.
Truecolor images are sometimes represented by a 32-bit value. The extra 8-bits do
not enhance the precision of the color representation but act as an alpha channel that
represents pixel translucence. The 32-bit truecolor has become popular on the
computer desktop to provide effects such as translucent windows, fading menus and
shadows.
In graphics intensive applications such as touch screens, raising or lowering the color
depth of the displayed graphics can achieve a balance of performance and quality.
Lower color depths do not require as much frame buffer memory or display
bandwidth, allowing them to be generated and displayed more quickly. Increasing
color depth results in higher color quality at the expense of display speed and
responsiveness. By using mostly 8-bit or 16-bit graphics and holding 32-bit graphics
to a minimum (e.g. for a family photo, etc.), a sophisticated project can be created
Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” HD Touch Screens
that fits in the memory space provided while the touch screen remains very
responsive.
Relationship of Bits to Colors
NUMBER OF BITS NUMBER OF COLORS
1 bit Black and White
2 bits 4 Colors
4 bits 16 Colors
8 bits 256 Colors
16 bits 65,536 Colors (Highcolor)
24 bits 16.7 million Colors (Truecolor)
32 bits 16.7 million Colors plus Transparency
When creating a VT Pro-e project, the image size can be compressed and reduced in
the “Page Properties” dialog box for the entire page. The image size can also be
compressed and reduced using the “Image Properties” dialog box. A reduction in
image size saves a considerable amount of memory space for the project.
In VT Pro-e, the Compress checkbox permits the image to be compressed when
compiling. The 16 Bits checkbox converts a 24-bit or 32-bit image to 16 bits. This
conversion to a 16-bit image may cause the loss of some subtle shading. To
compensate for this, use the dithering to simulate the original shading. Check the
image with each of the available dithering types to determine which delivers the best
quality image.
Dithering type selection can be accessed from the “Page Properties” or “Image
Properties” dialog boxes in VT-Pro-e. Refer to the following illustrations.
VT Pro-e “Page Properties” Dialog Box
– Bit Depth Selection
VT Pro-e “Image Properties” Dialog Box
– Bit Depth Selection
V-Panel™ Integrated 12” & 15” HD Touch Screens Crestron TPMC-V12/V15
MultiByte International Characters
Most languages use a single byte of eight bits to represent a character, e.g. English,
French, German, Hebrew, Russian, Thai, etc.
Multibyte character fonts require more than the usual eight bits to specify a
character. This occurs when a language has more than 256 characters (2
For example, Chinese fonts contain several thousand characters. Other multibyte
languages include Japanese and Korean.
There are two separate applications with multibyte characters – static text on buttons
and indirect text on buttons. No touch screen firmware changes are required in either
case.
Indirect text on a button is entered in VT Pro-e and the actual string to be displayed
is entered in SIMPL Windows. As of this publication date only completely single
byte or completely multibyte strings may be entered or they can not be compiled
correctly in SIMPL Windows. In other words, Chinese characters cannot be
interspersed with numbers. Enter Chinese characters or numbers in separate strings
or pad each number with “\x00” to make it multibyte and then combine it with
Chinese characters in the same string.
Of course, the workaround of showing a graphic that displays the string but which is
not dynamic, can always be used. To compile and use multibyte characters it is
essential that the operating system understand the language. Some versions of
Windows are available in many international languages and add-on software is
available for other versions.
8
) in a font.
Additional Language Fonts
The TPMC-V12/15 has fonts in several languages built into the touch screen. These
fonts do not use extra project memory and they are rendered at the highest fidelity.
Other languages may be used as well but they use project memory.
The fonts for the following languages are built into the touch screen.
V-Panel™ Integrated 12” & 15” HD Touch Screens Crestron TPMC-V12/V15
The embedded applications have the following features:
• All embedded applications listed in the VT Pro-e ProjectView workspace
are created by default for a new TPMC-V12/15 project.
• All applications are created at project-level – one instance per project.
• The static position and size of each application can be viewed from any
page.
• Four analog joins can be assigned to each application to dynamically
change position and size.
• One digital feedback join or one analog join can be assigned to dynamically
show/hide an application.
Embedded Applications in ProjectView
Right-click on any of the applications in the Project View and select Properties to
open the “Embedded Application Property” window (refer to the illustration on the
following page). This window permits a choice of positions on the screen,
assignment of an analog touch join type and number and a show/hide join number.
Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” HD Touch Screens
Defaults for Embedded Windows Applications
Use the Default Path text box in the “Embedded Applications Properties” window to
enter the default document for the application.
Edit the Default Position and Size in the “Embedded Application Properties”
window to point to the new location.
Sample of an “Embedded Application Properties” Window
TPMC-V12/15 (Digitals)
Programming Embedded Windows Applications
The following diagram is an example of a basic SIMPL program that enables
opening/closing an embedded application. The example program is discussed
following the diagram.
V-Panel™ Integrated 12” & 15” HD Touch Screens Crestron TPMC-V12/V15
The example has Join #10 assigned to a button that is used to toggle the state of
Internet Explorer. Press10 is routed to the clock line of a Toggle symbol. The output
of the toggle is routed to fb11. Join #11 is referred to as the "Open/Close State
Digital Join.” The feedback signal of the Open/Close State Digital Join is used to
Open/Close the application. In this example, when fb11 goes high, Internet Explorer
opens, and when fb11 goes low, Internet Explorer closes. However, since the
application can also be closed by pressing the "X" in the upper right hand corner of
Internet Explorer, we must keep the logic synchronized. If we do not, the toggle gets
out of sync. Similarly, using the reserved join to launch the embedded application
would result in the application being open, but the state of the toggle remaining low,
so a one-shot is used to set the state of the toggle if the embedded application is
opened in this way.
For example, the user presses button #10 and the output of the toggle
(<Open/Close_IE_FB>) is high. If the user presses the "X" on IE, IE closes. The
next time they touch button #10, <Open/Close_IE_FB> goes low, which tries to
close the application. However, the application is already closed. We need to reset
the state of the toggle to keep in sync with the actual state of the application.
The “Press” signal of the Open Close State Digital Join can be used to know the true
state of the application. When Press11 goes high, in this example, IE is open. When
Press11 goes low, IE is closed. Here, we use the falling edge of Press11 through a
One-Shot to reset the state of the Toggle symbol. Now the toggle is properly
synchronized if the user closes the application from the touch screen itself.
Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” HD Touch Screens
Uploading and Upgrading
Crestron recommends using the latest programming software and that each device
contains the latest firmware to take advantage of the most recently released features.
However, before attempting to upload or upgrade it is necessary to establish
communication. Once communication has been established, files (for example,
programs, projects or firmware) can be transferred to the control system (and/or
device). Finally, program checks can be performed (such as changing the device ID
or creating an IP table) to ensure proper functioning.
Establishing Communication
Use Crestron Toolbox for communicating with the TPMC-V12/15; refer to the
Crestron Toolbox help file for details. There is a single method of communication:
TCP/IP communication.
Ethernet Communication
PC Running
Crestron Toolbox
The TPMC-V12/15 connects to PC via Ethernet:
1. Confirm Ethernet connection between TPMC-V12/15 and PC. If connecting
through a hub or router, use CAT5 straight through cables with 8-pin RJ-45
connectors. Alternatively, use a CAT5 crossover cable to connect the two
LAN ports directly without using a hub or router.
2. Use the Device Discovery Tool in Crestron Toolbox to detect all Ethernet
devices on the network and their IP configuration. The tool is available in
Toolbox version 1.15.143 or later.
3. Use the Address Book in Crestron Toolbox to create an entry for the
TPMC-V12/15 with the TPMC-V12/15’s TCP/IP communication
parameters.
4. Display the “System Info” window (click the
TPMC-V12/15 entry from the Address Book or the Address Book
V-Panel™ Integrated 12” & 15” HD Touch Screens Crestron TPMC-V12/V15
Programs, Projects and Firmware
Program, project or firmware files may be distributed from programmers to installers
or from Crestron to dealers. Firmware upgrades are available from the Crestron Web
site as new features are developed after product releases. One has the option to
upload programs and projects via the programming software or to upload and
upgrade via the Crestron Toolbox. For details on uploading and upgrading, refer to
the SIMPL Windows help file, VT Pro-e help file or the Crestron Toolbox help file.
SIMPL Windows
VT Pro-e
Firmware
Cresnet Connections
If a SIMPL Windows program is provided, it can be uploaded to the control system
using SIMPL Windows or Crestron Toolbox.
Upload the VT Pro-e file to the touch screen using VT Pro-e or Crestron Toolbox.
Check the Crestron Web site to find the latest firmware. (New users may be required
to register to obtain access to certain areas of the site, including the FTP site.)
Upgrade TPMC-V12/15 firmware via Crestron Toolbox.
1. Establish communication with the TPMC-V12/15 and display the “System
Info” window.
2. Select Functions | Firmware… to upgrade the TPMC-V12/15 firmware.
NOTE: Projects and firmware can also be loaded via a USB flash drive or MMC
drive.
Program Checks
Actions that can be performed on the TPMC-V12/15 vary depending on whether it is
connected via Cresnet or Ethernet.
For Cresnet connections, using Crestron Toolbox, display the network device tree
(Tools | Network Device Tree View) to show all network devices connected to the
control system. Right-click on the TPMC-V12/15 to display actions that can be
performed on the TPMC-V12/15.
Ethernet Connections
For Ethernet connections, using Crestron Toolbox, display the “System Info window
(click the
performed on the TPMC-V12/15.
Be sure to use Crestron Toolbox to create the TPMC-V12/15 IP table.
1. Select Functions | IP Table Setup.
2. Add, modify or delete entries in the IP table. The TPMC-V12/15 can have
3. A defined IP table can be saved to a file or sent to the device.
Edit the control system’s IP table to include an entry for the TPMC-V12/15. The
entry should list the TPMC-V12/15’s IP ID (specified on the TPMC-V12/15’s IP
table) and the internal gateway IP address 127.0.0.1.
icon) and select the Functions menu to display actions that can be
only one IP table entry.
Restore
The restore console command restores the TPMC-V12/15 to its original factory
default settings and also restores the original version of the firmware.
NOTE: Use of the restore console command requires all service packs to be
re-installed as well.
Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” HD Touch Screens
Operation – Security Infrastructure
Since the TPMC-V12/15 does not use a traditional hard drive but rather an image
that is restored every time the touch screen is rebooted, any virus infection is cleared
immediately after a reboot. However, using the currently available tools and
techniques, Crestron has provided an infrastructure that protects against possible
virus infections.
1. Executables/Scripts brought in on external media
The implementation of the TPMC-V12/15 series has restrictions on starting any
application or script. The only applications that can be started are those allowed
by Crestron and these can only be started from the Crestron project.
2. Downloaded Program/Script
The browser is customized in such a way that files cannot be downloaded. The
only files the browser can open are the files it has plug-ins for, such as PDF, etc.
The user cannot change the options, as this window has been disabled.
3. Browser Hijack and Browser vulnerability
Crestron has patched all currently known hijacks and vulnerabilities. Future
updates can be downloaded from the Crestron Web site.
4. Email Viruses
There is no e-mail client installed on the TPMC-V12/15, so email-based viruses
cannot be executed.
5. Viruses that attack web/FTP servers
The TPMC-V12/15 does not run a web or FTP server and is therefore not
listening to port 21 or 80. The only ports the system listens to are the ports
registered to Crestron.
6. Virus from other machines on the network
Since drives on the TPMC-V12/15 can be shared on the network, it is possible
that a virus can write itself to files/folders on these shares. Our recommendation
therefore is to share as “Read-Only”, so that viruses cannot attach themselves to
files on the TPMC-V12/15.
7. ActiveX and Java
The TPMC-V12/15 has ActiveX disabled and has no Java Virtual Machine
installed. These applets cannot run on the TPMC-V12/15.
NOTE: While browsing the Internet with the TPMC-V12/15, clicking on a link may
cause a message box titled “Restrictions” to appear that contains the text “This
operation has been cancelled due to restrictions in effect on this computer. Please
contact the system administrator.” If this message appears, checking Enable Pop-ups in the “Embedded Apps” window (refer to “Embed Apps (Embedded
Applications)” which starts on page 38) may correct this error. Other restrictions
may also cause this error, so this may not prevent all occurrences.
V-Panel™ Integrated 12” & 15” HD Touch Screens Crestron TPMC-V12/V15
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPMC-V12/15 Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Touch screen
does not
function.
Touch screen
is not
responding.
Touch screen
display is dark.
Unexpected
response from
the touch
screen.
Video window
on touch
screen has no
display.
Touch screen is not
communicating with the
network.
Touch screen is
incorrectly calibrated.
Incorrect network wiring.
Touch screen Cresnet ID
is not set to match the
Net ID in the SIMPL
program.
Touch screen Cresnet ID
is not unique; two or
more units share the
same ID.
Standby timeout has
elapsed.
Screen brightness is
improperly set.
Touch screen is
incorrectly calibrated.
Improper video
connection.
Incorrect video cable
used.
Use Crestron Toolbox (via
SIMPL Windows or VT Pro-e)
to poll the network. Verify
network connection to the
touch screen.
Enter the setup menu or use
Crestron Toolbox to initiate the
calibration sequence and
recalibrate. (Refer to “Touch
Screen” which starts on page
32.)
Touch the screen to remove
any message and verify correct
wiring to all connectors.
Use Crestron Toolbox to poll
the network. Verify that the
Cresnet ID for the touch screen
is properly set to match the Net
ID in the SIMPL program.
Use Crestron Toolbox to poll
the network and verify that
each ID is used only once.
Touch the screen to reactivate.
Adjust screen brightness from
the Video Setup” menu. (Refer
to “Video Setup” which starts
on page 35.)
Enter the setup menu or use
Crestron Toolbox to initiate the
calibration sequence and
recalibrate. (Refer to “Touch
Screen” which starts on page
32.)
Verify proper connections on
the touch screen.
Verify that the correct video
cable is being used.
Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” HD Touch Screens
TPMC-V12/15 Troubleshooting (Continued)
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Use the Right Wire
Video window
on touch screen
has no display.
(Continued)
Communications
via the LAN port
is not
functioning.
Incorrect VT Pro-e
project file loaded.
Improper Ethernet
connection (IEC).
Incorrect touch screen
selected in SIMPL
Windows.
Another device set to
the same IP address.
Possible bad port on the
hub.
Make sure that video window
object resides in project,
re-compile and reload.
Verify proper connection at
touch screen LAN port.
Select “Touchpanel (Ethernet)”
instead of “Touchpanel
(Cresnet)”.
Obtain new touch screen static
IP address.
Use crossover cable to connect
directly to the Ethernet port on
a PC and ping the IP address
of the touch screen to confirm
communication. If it is good,
confirm hub port by testing with
another Ethernet device.
Check Network Wiring
To ensure optimum performance over the full range of the installation topology, use
Crestron Certified Wire only. Failure to do so may incur additional charges if
support is required to identify performance deficiencies because of using improper
wire.
Calculate Power
CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to
do so could cause equipment damage or void the Crestron warranty.
CAUTION: Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Use the Crestron Power
Calculator to help calculate how much power is needed for the system
(www.crestron.com/calculators
).
When calculating the length of wire for a particular Cresnet run, the wire gauge and
the Cresnet power usage of each network unit to be connected must be taken into
consideration. Use Crestron Certified Wire only. If Cresnet units are to be daisy
chained on the run, the Cresnet power usage of each network unit to be daisy
chained must be added together to determine the Cresnet power usage of the entire
chain. If the unit is run from a Crestron system power supply network port, the
Cresnet power usage of that unit is the Cresnet power usage of the entire run. The
wire gauge and the Cresnet power usage of the run should be used in the following
equation to calculate the cable length value on the equation’s left side.
Cable Length Equation
L = Length of run (or chain) in feet
R = 6 Ohms (Crestron Certified Wire: 18 AWG (0.75 mm ))
V-Panel™ Integrated 12” & 15” HD Touch Screens Crestron TPMC-V12/V15
Make sure the cable length value is less than the value calculated on the right side of
the equation. For example, a Cresnet run using 18 AWG Crestron Certified Wire and
drawing 20 watts should not have a length of run more than 333 feet (101 meters). If
Cresnet HP is used for the same run, its length could extend to 1250 feet (381
meters).
NOTE: All Crestron certified Cresnet wiring must consist of two twisted pairs. One
twisted pair is the +24V conductor and the GND conductor and the other twisted
pair is the Y conductor and the Z conductor.
Strip and Tin Wire
Add Hubs
When daisy chaining Cresnet units, strip the ends of the wires carefully to avoid
nicking the conductors. Twist together the ends of the wires that share a pin on the
network connector and tin the twisted connection. Apply solder only to the ends of
the twisted wires. Avoid tinning too far up the wires or the end becomes brittle.
Insert the tinned connection into the Cresnet connector and tighten the retaining
screw. Repeat the procedure for the other three conductors.
Use of a Cresnet Hub/Repeater (CNXHUB) is advised whenever the number of
Cresnet devices on a network exceeds 20 or when the combined total length of
Cresnet cable exceeds 3000 feet (914 meters).
Reference Documents
The latest version of all documents mentioned within the guide can be obtained from
the Crestron Web site (www.crestron.com/manuals).
List of Related Reference Documents
DOCUMENT TITLE
2-Series Control Systems Reference Guide
Crestron e-Control Reference Guide
TPMC-V12-WALL, V12-WALL & WMKC-V12 Wall Mount Kits
TPMC-V15-WALL, V15-WALL & WMKC-V15 Wall Mount Kits
Further Inquiries
To locate specific information or resolve questions after reviewing this guide,
contact Crestron's True Blue Support at 1-888-CRESTRON [1-888-273-7876] or
refer to the listing of Crestron worldwide offices on the Crestron Web site
(www.crestron.com/offices
To post a question about Crestron products, log onto the Online Help section of the
Crestron Web site (www.crestron.com/onlinehelp
user account to fully benefit from all available features.
) for assistance within a particular geographic region.
). First-time users must establish a
Future Updates
As Crestron improves functions, adds new features and extends the capabilities of
the TPMC-V12/15, additional information may be made available as manual
updates. These updates are solely electronic and serve as intermediary supplements
prior to the release of a complete technical documentation revision.
Check the Crestron Web site periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.
Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” HD Touch Screens
Return and Warranty Policies
Merchandise Returns / Repair Service
1. No merchandise may be returned for credit, exchange or service without prior authorization
from Crestron. To obtain warranty service for Crestron products, contact an authorized
Crestron dealer. Only authorized Crestron dealers may contact the factory and request an
RMA (Return Merchandise Authorization) number. Enclose a note specifying the nature of
the problem, name and phone number of contact person, RMA number and return address.
2. Products may be returned for credit, exchange or service with a Crestron Return Merchandise
Authorization (RMA) number. Authorized returns must be shipped freight prepaid to
Crestron, 6 Volvo Drive, Rockleigh, N.J. or its authorized subsidiaries, with RMA number
clearly marked on the outside of all cartons. Shipments arriving freight collect or without an
RMA number shall be subject to refusal. Crestron reserves the right in its sole and absolute
discretion to charge a 15% restocking fee plus shipping costs on any products returned with
an RMA.
3. Return freight charges following repair of items under warranty shall be paid by Crestron,
shipping by standard ground carrier. In the event repairs are found to be non-warranty, return
freight costs shall be paid by the purchaser.
Crestron Limited Warranty
Crestron Electronics, Inc. warrants its products to be free from manufacturing defects in materials and
workmanship under normal use for a period of three (3) years from the date of purchase from Crestron,
with the following exceptions: disk drives and any other moving or rotating mechanical parts, pan/tilt heads
and power supplies are covered for a period of one (1) year; touch screen display and overlay components
are covered for 90 days; batteries and incandescent lamps are not covered.
This warranty extends to products purchased directly from Crestron or an authorized Crestron dealer.
Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if any.
Crestron shall not be liable to honor the terms of this warranty if the product has been used in any
application other than that for which it was intended or if it has been subjected to misuse, accidental
damage, modification or improper installation procedures. Furthermore, this warranty does not cover any
product that has had the serial number altered, defaced or removed.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall Crestron
be liable for incidental or consequential damages of any kind (property or economic damages inclusive)
arising from the sale or use of this equipment. Crestron is not liable for any claim made by a third party or
made by the purchaser for a third party.
Crestron shall, at its option, repair or replace any product found defective, without charge for parts or labor.
Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the
unexpired portion of the warranty.
Except as expressly set forth in this warranty, Crestron makes no other warranties, expressed or implied,
nor authorizes any other party to offer any warranty, including any implied warranties of merchantability or
fitness for a particular purpose. Any implied warranties that may be imposed by law are limited to the terms
of this limited warranty. This warranty statement supersedes all previous warranties.
Crestron software, including without limitation, product development software and product operating system software is licensed to
Crestron dealers and Crestron Authorized Independent Programmers (CAIPs) under a limited non-exclusive, non-transferable license
pursuant to a separate end-user license agreement. The terms of this end user license agreement can be found on the Crestron Web site at
V-Panel™ Integrated 12” & 15” HD Touch Screens Crestron TPMC-V12/V15
Microsoft® Windows XP® Embedded End User License Agreement
• You have acquired a device (“DEVICE”) that includes software licensed by Crestron Electronics from Microsoft Licensing
Inc. or its affiliates (“MS”). Those installed software products of MS origin, as well as associated media, printed materials,
and “online” or electronic documentation (“SOFTWARE”), are protected by international intellectual property laws and
treaties. The SOFTWARE is licensed, not sold. All rights reserved.
• IF YOU DO NOT AGREE TO THIS END USER LICENSE AGREEMENT (“EULA”), DO NOT USE THE DEVICE OR
COPY THE SOFTWARE. INSTEAD, PROMPTLY CONTACT CRESTRON ELECTRONICS FOR INSTRUCTIONS ON
RETURN OF THE UNUSED DEVICE(S) FOR A REFUND. ANY USE OF THE SOFTWARE, INCLUDING BUT
NOT LIMITED TO USE ON THE DEVICE, WILL CONSTITUTE YOUR AGREEMENT TO THIS EULA (OR
RATIFICATION OF ANY PREVIOUS CONSENT).
• GRANT OF SOFTWARE LICENSE. This EULA grants you the following license:
o You may use the SOFTWARE only on the DEVICE.
o NOT FAULT TOLERANT. THE SOFTWARE IS NOT FAULT TOLERANT. CRESTRON ELECTRONICS HAS
INDEPENDENTLY DETERMINED HOW TO USE THE SOFTWARE IN THE DEVICE, AND MS HAS RELIED
UPON CRESTRON ELECTRONICS TO CONDUCT SUFFICIENT TESTING TO DETERMINE THAT THE
SOFTWARE IS SUITABLE FOR SUCH USE.
o NO WARRANTIES FOR THE SOFTWARE. THE SOFTWARE IS PROVIDED “AS IS” AND WITH ALL
FAULTS. THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, AND
EFFORT (INCLUDING LACK OF NEGLIGENCE) IS WITH YOU. ALSO, THERE IS NO WARRANTY
AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE SOFTWARE OR AGAINST
INFRINGEMENT. IF YOU HAVE RECEIVED ANY WARRANTIES REGARDING THE DEVICE OR THE
SOFTWARE, THOSE WARRANTIES DO NOT ORIGINATE FROM, AND ARE NOT BINDING ON, MS.
o No Liability for Certain Damages. EXCEPT AS PROBHIBITED BY LAW, MS SHALL HAVE NO LIABILITY
FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM OR
IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SOFTWARE. THIS LIMITATION
SHALL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. IN NO EVEN SHALL MS
BE LIABLE FOR ANY AMOUNT IN EXCESS OF U.S. TWO HUNDRED FIFTY DOLLARS (U.S. $250.00).
o Limitations on Reverse Engineering, Decompilation, and Disassembly. You may not reverse engineer, decompile,
or disassemble the SOFTWARE, except and only to the extent that such activity is expressly permitted by applicable
law notwithstanding this limitation.
o SOFTWARE TRANSFER ALLOWED BUT WITH RESTRICTIONS. You may permanently transfer rights under
this EULA only as part of a permanent sale or transfer of the Device, and only if the recipient agrees to this EULA. If
the SOFTWARE is an upgrade, any transfer must also include all prior versions of the SOFTWARE.
o EXPORT RESTRICTIONS. You acknowledge that SOFTWARE is subject to U.S. export jurisdiction. You agree to
comply with all applicable international and national laws that apply to the SOFTWARE, including the U.S. Export
Administration Regulations, as well as end-user, end-use and destination restrictions issued by U.S. and other
governments. For additional information, see www.microsoft.com/exporting
• Limited Use of Particular SOFTWARE Services. Provided that the DEVICE continues to comply with the terms of the
“Restricted Functionality” paragraph below, without limiting the number of computers or other electronic devices that might
connect to the DEVICE to access or utilize other software or SOFTWARE services on the DEVICE, you may permit a
maximum of ten (10) computers or other electronic devices to connect to the DEVICE to utilize the services of the
SOFTWARE for (a) file and print services, (b) Internet information services, and/or (c) remote access (including connection
sharing). The ten (10) connections maximum includes any indirect connections made through “multiplexing” or other
software or hardware which pools or aggregates connections.
• If you use the DEVICE to access or utilize the services or functionality of Microsoft Windows Server products (such as
Microsoft Windows NT Server 4.0 (all editions) or Microsoft Windows 2000 Server (all editions)), or use the DEVICE to
permit workstation or computing devices to access or utilize the services or functionality of Microsoft Windows Server
products, you may be required to obtain a Client Access License for the DEVICE and/or each such workstation or
computing device. Please refer to the End-User License Agreement for your Microsoft Windows Server product for
additional information.
• Restricted Deployment. The SOFTWARE is not designed or intended for use or resale in hazardous environments
requiring fail-safe performance, such as in the operation of nuclear facilities, aircraft navigation or communication systems,
air traffic control, or other devices or systems in which a malfunction of the SOFTWARE would result in foreseeable risk of
injury or death to the operator of the device or system, or to others.
• Restricted Functionality. You are licensed to use the SOFTWARE to provide only the limited functionality (specific tasks
or processes) for which the DEVICE has been designed and marketed by Crestron. This license specifically prohibits any
other use of the SOFTWARE, or inclusion of additional software programs or functions, on the DEVICE. Subject to the
terms of the “Limited Use of Particular Services” paragraph above, you may use the SOFTWARE on the DEVICE to
interact with other computers or electronic devices.
Crestron TPMC-V12/15 V-Panel™ Integrated 12” & 15” HD Touch Screens
• Maximum Number of Processors. The SOFTWARE may not be used by more than two (2) processors at any one time on
the DEVICE.
• Remote Boot Feature. Your DEVICE may be enabled with a Remote Boot feature which includes Remote Boot Installation
Services tool. You may use the Remote Boot Installation Services tool only to deploy the SOFTWARE to one or more
DEVICEs on which you are licensed to run the SOFTWARE (i.e., DEVICEs to which the appropriate Certificate of
Authenticity is affixed). Please refer to the DEVICE documentation, if provided with your DEVICE, or contact Crestron for
additional information.
• Security Updates. Content providers are using the digital rights management technology (“Microsoft DRM”) contained in
this SOFTWARE to protect the integrity of their content (“Secure Content”) so that their intellectual property, including
copyright, in such content is not misappropriated. Owners of such Secure Content (“Secure Content Owners”) may, from
time to time, request MS, Microsoft Corporation, or their subsidiaries to provide security related updates to the Microsoft
DRM components of the SOFTWARE (“Security Updates”) that may affect your ability to copy, display, and/or play Secure
Content through Microsoft software or third-party applications that utilize Microsoft DRM. You therefore agree that, if you
elect to download a license from the Internet, which enables our use of Secure Content, MS, Microsoft Corporation, or their
subsidiaries may, in conjunction with such license, also download onto your DEVICE such Security Updates that a Secure
Content Owner has requested that MS, Microsoft Corporation, or their subsidiaries distribute. MS, Microsoft Corporation, or
their subsidiaries will not retrieve any personally identifiable information, or any other information, from your DEVICE by
downloading such Security Updates.
• NetMeeting/Remote Assistance/Remote Desktop Features. The SOFTWARE may contain NetMeeting, Remote
Assistance, and Remote Desktop technologies that enable the SOFTWARE or other applications installed on the Device to
be used remotely between two or more computing devices, even if the SOFTWARE or application is installed on only one
Device. You may use NetMeeting, Remote Assistance, and Remote Desktop with all Microsoft products; provided,
however, use of these technologies with certain Microsoft products may require an additional license. For both Microsoft
products and non-Microsoft products, you should consult the license agreement accompanying the applicable product or
contact the applicable licensor to determine whether use of NetMeeting, Remote Assistance, or Remote Desktop is permitted
without an additional license.
• Consent to Use of Data. You agree that MS, Microsoft Corporation, and their affiliates may collect and use technical
information gathered in any manner as part of product support services related to the SOFTWARE. MS, Microsoft
Corporation, and their affiliates may use this information solely to improve their products or to provide customized services
or technologies to you. MS, Microsoft Corporation, and their affiliates may disclose this information to others, but not in a
form that personally identifies you.
• Internet Gaming/Update Features. If the SOFTWARE provides, and you choose to utilize, the Internet gaming or update
features within the SOFTWARE, it is necessary to use certain computer system, hardware, and software information to
implement the features. By using these features, you explicitly authorize MS, Microsoft Corporation, and/or their designated
agent to use this information solely to improve their products or to provide customized services or technologies to you. MS
or Microsoft Corporation may disclose this information to others, but not in a form that personally identifies you.
• Internet –Based Services Components. The SOFTWARE may contain components that enable and facilitate the use of
certain Internet-based services. You acknowledge and agree that MS, Microsoft Corporation, or their affiliates may
automatically check the version of the SOFTWARE and/or its components that you are utilizing and may provide upgrades
or supplements to the SOFTWARE that may be automatically downloaded to your Device.
• Links to Third-Party Sites. The SOFTWARE may provide you with the ability to link to third-party sites through the use
of the SOFTWARE. The third-party sites are not under the control of MS, Microsoft Corporation, or their affiliates. Neither
MS nor Microsoft Corporation nor their affiliates are responsible for (i) the contents of any third-party sites, any links
contained in third-party sites, or any changes or updates to third-party sites, or (ii) webcasting or any other form of
transmission received from any third-party sites. If the SOFTWARE provides links to third-party sites, those links are
provided to you only as a convenience, and the inclusion of any link does not imply an endorsement of the third-party site
by MS, Microsoft Corporation, or their affiliates.
• Additional Software/Services. The SOFTWARE may permit Crestron, MS, Microsoft Corporation, or their affiliates to
provide or make available to you SOFTWARE updates, supplements, add-on components, or Internet-based services
components of the SOFTWARE after the date you obtain your initial copy of the SOFTWARE (“Supplemental
Components”).
o If Crestron provides or makes available to you Supplemental Components and no other EULA terms are provided
along with the Supplemental Components, then the terms of this EULA shall apply.
o If MS, Microsoft Corporation, or their affiliates make available Supplemental Components, and no other EULA terms
are provided, then the terms of this EULA shall apply, except that the MS, Microsoft Corporation, or affiliate entity
providing the Supplemental Components(s) shall be the licensor of the Supplemental Component(s).
Crestron, MS, Microsoft Corporation, and their affiliates reserve the right to discontinue any Internet-based
services provided to you or made available to you through the use of the SOFTWARE.
This EULA does not grant you any rights to use the Windows Media Format Software Development Kit (“WMFSDK”)
components contained in the SOFTWARE to develop a software application that uses Windows Media technology. If you wish
to use the WMFSDK to develop such an application, visit htt://msdn.Microsoft.com/workshop/imedia/windowsmedia/sdk/
wmsdk.asp, accept a separate license for the WMFSDK, download the appropriate WMFSDK, and install it on your system.