1. Optimum viewing angle for best contrast is 37º.
2. Contact Crestron for a current list of compatible devices and embedded applications. To ensure
reliable performance, new device drivers and applications are available only from Crestron through
firmware updates.
3. Reserved for future applications. When uploading new firmware, review release notes to see if this
feature is available.
IEEE 802.11a/b/g WiFi, 5 or 2.4 GHz twoway RF, static IP or dynamic IP via DHCP,
64 and 128-bit WEP encryption, requires
third-party 802.11a/b/g wireless access
point and Ethernet enabled Crestron
2-Series control system
30 feet (10 m) @ 54 Mbps; range and
speed vary based upon environmental
conditions
Supports MPEG4, MJPEG via Axis ActiveX
control, plus all formats supported by the
embedded media player applications
4. Refer to “Identity Code” on page 11 for details.
5. The latest software versions can be obtained from the Crestron website. Refer to the NOTE following
these footnotes.
6. Crestron 2-Series control systems include the AV2 and PRO2. Consult the latest Crestron Product
Catalog for a complete list of 2-Series control systems.
NOTE: Crestron software and any files on the website are for authorized Crestron
dealers and Crestron Authorized Independent Programmers (CAIP) only. New users
may be required to register to obtain access to certain areas of the site (including the
FTP site).
Physical Description
This section provides information on the connections, controls and indicators
available on your TPMC-8T.
3 POWER LED (Green) Indicates touchpanel power is on.
4 BATTERY LED Unused
5 WIFI LED
6
7 BUTTONS (4) “softkey” buttons, programmable
8
9
(Continued on following page)
HARD
PUSHBUTTONS &
THUMBPAD1
FINGERPRINT
SCANNER
12V 3.5A
2
Used to “tap” or to do “select and drag”
functions just as you would using a mouse. It
is also used to “type” on the input panel
“keyboard” when entering text or commands.
(1) CF+ Type II Compact Flash card slot for
memory expansion
Indicates status of panel’s WiFi connection:
Solid green – communicating with a wireless
access point (WAP)
Blinking green – searching for a WAP
Off – no wireless communication (unit is in
power down mode or power is off).
These hard pushbuttons and the 5-way
thumb pad are programmable and can
provide tactile control of many functions such
as audio volume and channel selection.
Biometric fingerprint scanner for user
identification and log on.
(1) 8-wire RJ-45 with two LED indicators;
10BaseT/100BaseTX Ethernet port;
Green LED indicates link status;
3
LAN
Yellow LED indicates Ethernet activity
PIN SIGNAL PIN SIGNAL
PIN 8
11
USB
4
3
2
1
PIN 1
12 POWER BUTTON
1 TX + 5 N/C
2 TX - 6 RC 3 RC+ 7 N/C
4 N/C 8 N/C
(3) USB 2.0 Type A female
PIN DESCRIPTION
1 +5 VDC
2 Data -
3 Data +
4 Ground
Press to turn touchpanel power on. Press
and hold for four seconds to turn power off.
(The recommended method for shutting
down the touchpanel is to press the Shut Down button on the setup menu.)
13
HEADPHONES
(1) 3.5 mm TRS mini phone jack;
Output power: 12 mW per channel;
Minimum impedance: 32 Ω
1. For programming details, refer to “Hard Buttons” on page 29.
2. Crestron recommends using either the power jack on the base or on the side of the panel but not both
at the same time.
3. To determine which is pin 1 on the cable, hold the cable so that the end of the eight pin modular jack
is facing away from you, with the clip down and copper side up. Pin 1 is on the far left.
As of the date of manufacture, the TPMC-8T has been tested and found to comply
with specifications for CE marking and standards per EMC and
Radiocommunications Compliance Labelling.
NOTE: This device complies with part 15 of the FCC rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful interference and
(2) this device must accept any interference received, including interference that may
cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy
and if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
The IP ID is set within the TPMC-8T’s table using Crestron Toolbox. For
information on setting an IP table, refer to the Crestron Toolbox help file. The IP IDs
of multiple TPMC-8T devices in the same system must be unique
When setting the IP ID, consider the following:
• The IP ID of each unit must match an IP ID specified in the SIMPL
Windows program.
• Each device using IP to communicate with a control system must have a
unique IP ID.
Configuring the Touchpanel
NOTE: The only connection required to configure the touchpanel is power.
Via the Softkeys
Via USB Keyboard
The TPMC-8T is configured from the setup menu.
NOTE: If no project has been loaded or if an invalid project has been loaded, the
touchpanel displays an error message and defaults to the setup menu screen.
If a project is running, the setup menu can be accessed using one of three methods.
Press the four softkeys at the bottom of the touchpanel in sequence, from left to right
and again from left to right (i.e. press 1, 2, 3, 4, 1, 2, 3, 4) within a 10 second period.
1. Attach a USB keyboard (refer to “Hardware Hookup” on page 43 for
details).
2. Open the “Validate User Account Info” window (shown below) by pressing
Ctrl+Alt+Shift on the keyboard.
3. Enter the user account tpmcadmin, and the password tpmcadmin and click
Validate.
NOTE: The password is case sensitive. After logging in, the password can be
changed from the “Security” window. Refer to “Security” on page 14 for more
information.
4. When the “TPMC-8X Debug Output” window appears (shown on the
following page), select Project | Enter Setup Mode to enter the setup
menu (refer to “Setup Menu Details” which starts on page 13).
“TPMC-8X Debug Output” Window
Via Crestron Toolbox
1. Establish communication with the touchpanel (refer to “Establishing
Communication” on page 52 for details).
2. Right-click on the device and select Functions | Setup Mode….
“Setup/Calibrate” Window
3. Select Enter Setup Mode. The setup menu will be displayed as shown in
the following diagram.
NOTE: Select Exit Setup Mode to exit the setup menu.
NOTE: Another way to enter the setup menu (after a project has been loaded) is to
touch the screen during boot up when you see the “Preparing to Load Project”
message. Maintain touch until after the countdown, when the message will change to
“Loading Setup Screen”.
The setup menu provides access to all basic functions and parameters. It is divided
into Setup, Ethernet, Battery, Standby, Power Down, Screen Brightness, WiFi Status
and Docking Station Status sections.
NOTE: The Battery and Power Down sections of the setup menu are not applicable
to the TPMC-8T and are not used.
NOTE: To allow the touchpanel to upload projects, Standby is disabled until
approximately five minutes after the project is loaded.
To exit the setup menu and return to the program, press Exit, located at the bottom
of the setup menu. To save any changes and reboot the touchpanel, press Save & Reboot, located at the bottom of the setup menu. Use the Shut Down button to turn
off the touchpanel.
Setup Menu Details
The setup menu allows configuration of the touchpanel’s settings for security, touch
screen calibration, runtime project, audio, embedded applications, diagnostics and
hard button programming. The setup menu also has a button that will toggle the onscreen keyboard on and off.
The Security button opens the “Security Setup” window, which allows the user to
change the username and password of the system account, setup and close network
connections and clear cookies.
“Security Setup” Window
Click Setup Connections… to open the “Network Connections” window. This
window is used to map to a network drive. A mapped network drive permits easy
access to embedded application files (Word, Excel, PowerPoint, etc.) and provides a
location to save files. To further customize the installation, network drives
containing compiled touchpanel project files can also be mapped.
The Touch Screen button opens the “PenMount Control Panel” window, which
provides controls for touch screen calibration, settings for touch mode, beep sound
and tools for drawing, advanced calibration and right mouse button emulation.
“PenMount Control Panel” Window (Calibrate)
When Standard Calibration is pressed, the calibration screen will be displayed.
Touch the screen to begin the calibration process. If the screen is not pressed within
10 seconds, the calibration sequence will stop and the screen will again display the
“PenMount Control Panel” window.
If the screen is touched within the 10-second timeout, it displays a series of messages
indicating that you should touch the red square in five places around the screen.
These messages will appear sequentially starting with “Touch the red square” at the
top of the screen toward the upper left corner. Touch and hold the center of the red
square to initiate calibration. The message will say “Hold…” for a few seconds, then
change to “Lift off to proceed”. Touch the displayed squares as prompted
everywhere they appear around the screen until the calibration is complete and you
are returned to the “PenMount Control Panel” window.
NOTE: When touching the screen during calibration, be as accurate as possible.
Use the tip of the included stylus. To cancel calibration and return to the “PenMount
Control Panel” window without saving calibration data, ignore the “Touch the red
square” message. After about 10 seconds, the “PenMount Control Panel” window
will be displayed.
NOTE: The touchpanel’s calibration routine can also be accessed through Crestron
Toolbox if the touchpanel is connected to a control system via TCP/IP by selecting
the device from the Network Device Tree and right-clicking the device to select
Functions | Setup Mode…. Select Enter Calibration Mode to begin calibration.
Press OK to accept the changes and return to the setup menu.
The Select Project button permits the selection of the touchpanel program, a .vtz
file. The “Select Project” window is divided into two sections: Project To Load and
Project Working Path.
In the Project Working Path section, you can choose the location where your
uncompressed project files will be stored. The default file location is the internal
flash.
In the Project To Load section, press Browse and select the compiled project (i.e. the
.vtz file) to be loaded from a network drive, USB device or flash drive. Press Load
to uncompress the project file, place it in the destination selected in Project Working Path and display it on the touchpanel.
NOTE: When selecting Browse, the contents of the “Recent” folder will not be
available.
NOTE: Projects can also be loaded via Crestron Toolbox.
NOTE: If External is checked, the display list cannot be viewed via Crestron
The Audio button opens the “Audio Setup” window. Overall All Audio volume and
balance controls and a Mute checkbox are available as well as volume and balance
controls and Mute checkboxes for Wave Out and Microphone In. The Microphone In
settings also include a Boost checkbox, which applies a 20 dB boost to the level of
the microphone input. The key click sound can be enabled or disabled with the Key ClickOn and Off radio buttons.
Pressing Play Test plays a short internal audio file. Changes to audio settings are
made in real time.
“Audio Setup” Window
Embed Apps (Embedded Applications)
The Embed Apps button opens a window that permits you to set internet security to
different levels for different types of internet sites.
Three security levels (High, Medium and Low) can be selected for each of the three
zones (Internet, Local Intranet, and Trusted Sites). The security levels are defined
as:
• High: The safest way to browse, but also the least functional. Less secure
features are disabled. Appropriate for sites that may have harmful content.
• Medium: Safe browsing and still functional. Prompts before downloading
potentially unsafe content. Unsigned ActiveX controls will not be
downloaded. Appropriate for most internet sites.
• Low: Minimal safeguards and warning prompts are provided. Most content
is downloaded and run without prompts. All active content can run.
Appropriate for sites you absolutely trust.
Press Default to restore the default security settings. By default, security is set to
Medium for Internet and Local Intranet, and Low for Trusted Sites.
The “Embedded Apps” window also permits you to enable the popup windows
(child windows) that open when you are in Internet Explorer (not the popup windows
of the embedded applications).
Press Close after all changes have been made. The touchpanel must be rebooted for
changes to take effect. Refer to “Save & Reboot and Shut Down Details” on page 42
for more information.
A list of trusted sites can be created and edited by pressing Add/Remove Trusted Sites. Pressing this button will open the “Trusted Sites” window. From here, trusted
sites can be added and edited. Sites are listed by domain name or IP address. Once
all sites have been entered, press Close.
“Trusted Sites” Window
NOTE:Save & Reboot on the setup menu must be selected for Embedded Apps
changes to take effect.
NOTE: While browsing the Internet with the TPMC-8T, clicking on a link may
cause a message box titled "Restrictions" to appear that contains the text "This
operation has been cancelled due to restrictions in effect on this computer. Please
contact your system administrator." If this message appears, checking Enable Popup
Windows inthe “Embedded Apps” window may correct this error. Other restrictions
may also cause this error, so this may not prevent all occurrences.
NOTE: The TPMC-8T Multi-Language Pack allows the user to view documents
written in any of 32 supported international languages by all the embedded apps in
the touchpanel. For details, refer to “Appendix A: TPMC-8T Multi-Language Pack”
on page 59.
Biometric
The built in fingerprint scanner makes user identification easy. Up to 10 fingers can
be scanned for each user. Each finger scan is able to trigger a join and/or an
automated action (such as entering setup mode, wake, sleep, etc.).
Pressing Biometric will display the “Biometric Configuration Properties” window.
New users can be enrolled from here and the resulting join and/or action for each
finger can be edited.
You will need to swipe or slide the selected finger over the sensor a few times and
will see a count for how many swipes have occurred. For each swipe, you will see
the scanned fingerprint.
“Add New User Wizard” Window - Showing Scanned Fingerprint
When scanning is complete you will see an “Enrollment Complete”. Press Next to
proceed.
“Add New User Wizard” Window - Showing “Enrollment Complete” Message
The next window allows you to enter a user name, set a category (i.e. a user defined
grouping such as “admin” or “guest”, etc.), join number and/or an automated action
to associate with the finger scan. These can also be set later in the “Biometric
Management” window.
“Add New User Wizard” Window - Showing Options After Scanning
To scan another finger, press Swipe Another Finger. When done, press Finish to
return to the “Biometric Configuration Properties” window.
If the finger swipe matches one in the touchpanel’s database, it will show an
“Identification Match Found” message along with the matching Unique ID, Name
and Finger.
“Biometric Information” Window - Showing Match Found
If the finger swipe does not match one in the touchpanel’s database, it will show an
“Identification No Match Found” message.
“Biometric Information” Window - Showing No Match Found
If the touchpanel is unable to read the finger swipe, it will show a message indicating
the type of error. In the example below, it shows the “Swipe Too Short” message.
Select the event you wish to edit and press Edit to open the “Event Biometric
Information” window.
“Event Biometric Information” Window
Press OK to accept (or press CANCEL to cancel) and return to the “Biometric
Configuration Properties” window. Then press OK to return to the startup menu.
Hard Buttons
Pressing Hard Buttons will display a screen that provides visual feedback for all
button presses. Pressing softkeys 2 through 4, the up or down buttons or any of the
buttons on the 5-way thumbpad will result in its corresponding number on the screen
illuminating in yellow. By default, softkey number 1 toggles the on-screen keyboard
on and off. However, this can be disabled using the Keyboard button on the Hard Buttons screen. Softkey number 1 can then be used like any of the other buttons. If
disabled, it will use the VT Pro-e project assignment.
Click the Keyboard button to display the on-screen keyboard.
The on-screen keyboard can be used in an identical manner to a physically connected
keyboard. It can be used in any of the embedded applications, for example, to enter a
web address or to enter data into a spreadsheet, etc.
The on-screen keyboard also has a few special keys:
Exit the on-screen keyboard by selecting File | Exit or by pressing the “X” close
button in the upper right corner of the keyboard window. If softkey number 1 has the
keyboard enabled, you can also exit the keyboard by using softkey number 1, a
reserve join number in VT Pro-e or a device extender in SIMPL Windows.
Diagnostic
Press the Diagnostic button to display the firmware version number, see installed
patches and to reset the end user license from the “Diagnostics” window.
“Diagnostics” Window (Shown as TPMC-8X Touchpanel Media Center)
To configure the appearance of popup messages press Configure Message Popups.
The “Message Popup Configuration” window will open.
There are various types of popup messages. The button associated with each type
(Network, Warning, Error and Fatal) allows you to set which types are displayed.
Following are definitions of each message type:
• Network: A network event has occurred that may effect the normal
operation of the unit.
• Warning: An event occurred that may effect the normal operation of the
unit.
• Error: An operation has failed.
• Fatal: An event occurred which will require the unit to be reset.
The Popup Colors controls allow you to determine background, button and text color
of popup messages. Also provided are controls for popup message Timeout and
Translucence. A Test Popup button lets you see the changes to popup message
timing, appearance and position.
The Ethernet portion of the setup menu allows configuration of the touchpanel
settings for Ethernet communications.
The Crestron Swirl logo at the top of the Ethernet portion of the setup menu
illuminates to indicate the status of your connection to the control system(s):
• Green Connected
• Yellow Network trouble
• Orange Connected to some but not all of the control systems (listed in IP
table)
• Red Not connected to any control system (listed in the IP table)
Adapters
Press the Adapters button to access the “Ethernet Setup” window. To save any
changes, use the Save & Reboot button on the setup menu. The Ethernet address and
mask are displayed on this screen.
“Ethernet Setup” Window
NOTE: The “ASIX AX88772 USB 2.0 to Fast Ethernet Adapter” line is seen in the
“Ethernet Setup” window.
NOTE: When the wired LAN connection on the TPMC-8T is used, the touchpanel
auto-switches to wired Ethernet communications. When the connection is not used,
the TMPC-8T will seamlessly switch over to WiFi.
NOTE: The TPMC-8T Security Pack allows the user to provide a username and
password for authentication in infrastructures utilizing a RADIUS (Remote
NOTE: The link at the bottom of the window which says “Learn about setting up a
wireless network configuration” is not supported at this time.
From here you can add or remove wireless access points (WAPs) or routers. To view
wireless networks being accessed or scan for access points, click View Wireless Networks to view the “Wireless Network Connection” window.
“Wireless Network Connection” Window
Click Refresh network list to scan for available access points.
The TPMC-8T is already configured for DHCP. To establish static processing or to
switch between DHCP and static IP, use the General tab of the “Wireless Network
Connection Properties” window (refer to picture on page 34), select Internet Protocol (TCP/IP) and click Properties.
Click Set up a wireless network for a home or small office to start the Wireless Network Setup Wizard.
The Wireless Network Setup Wizard will create a network with the Network Authentication value set to Open. If your Wireless Access Point is configured with a
value other than Open, you must set this value manually, using the Wireless Networks tab of the “Wireless Network Connection Properties” window (refer to
picture on page 34).
To manually configure your Wireless Access Point, perform the following
procedure:
1. In the Preferred Networks section of the window, select your network and
click Properties to open the “Properties” window for your network.
Transmission Control Protocol/Internet Protocol (TCP/IP) is a set of protocols that
defines how to transfer data between two computers. TCP monitors and ensures
correct transfer of data. IP receives the data from TCP, breaks it up into packets, and
ships it off to a network. The IP address is a unique number consisting of four parts
separated by dots, e.g., 165.113.245.2.
Dynamic Host Configuration Protocol (DHCP) is a protocol for assigning dynamic
IP addresses to devices on a network. With dynamic addressing, a device can have a
different IP address every time it connects to the network. In some systems, the IP
address of the device can even change while it is still connected. DHCP also supports
a mix of static and dynamic IP addresses.
Dynamic addressing simplifies network administration because the software keeps
track of IP addresses rather than requiring an administrator to manage the task. New
computers can be added to a network without manually assigning each one a unique
IP address.
IP Table
Edit, remove or enter a control system’s IP address in the IP table to enable
communication between the touchpanel and a control system. The touchpanel can
communicate with multiple control systems.
For more information on IP tables, refer to the latest version of the Crestron 2-Series
Control Systems Reference Guide (Doc. 6256), which is available from the Crestron
website (http://www.crestron.com/manuals
The IP ID is the ID number that is used to identify the touchpanel in the control
system’s IP table. The IP ID should match the IP ID set in the SIMPL Windows
program.
Identity
Press Identity to open the “Network ID” window. The “Network ID” window
displays the hostname and workgroup that identify the touchpanel on the network.
The hostname may be used when transferring a program over Ethernet using
Crestron Toolbox. This window permits editing of the hostname and workgroup.
“Network ID” Window
NOTE: The hostname is required for Ethernet communication.
Press Sharing to open the “Configure Shared Folders” window. This window is used
to set up shared folders. Sharing enables remote computers to view and/or modify
files stored on the touchpanel.
“Configure Shared Folders” Window
Click Add New Share… to browse and add directories with permission to read only
or read/write. Click Close after adding all folders to be shared.
Battery Details
The Battery section of the setup menu is not applicable to the TPMC-8T and is not
used.
Standby Details
The Standby function turns off the backlight when the touchpanel is inactive for a
specified time. Use the Up and Down buttons to set the Standby from 0 through 120
minutes, where 0 disables the timeout. Touch the screen to reactivate the touchpanel
from standby mode. When the touchpanel is reactivated, the last screen to be
displayed reappears.
NOTE: The softkeys and hardbuttons will still function when the touchpanel is in
standby mode but will not cause it to awaken from standby. You must touch the
screen to reactivate the touchpanel.
Power Down Details
The Power Down section of the setup menu is not applicable to the TPMC-8T and is
not used.
Screen Brightness Details
The Screen Brightness can be varied from 0 to 100. To increase the brightness, press
Up. To decrease the brightness, press Down.
WiFi Status Details
The WiFi Status section of the setup menu contains a bar graph showing the strength
of the WiFi signal as well as an indicator to show when the TPMC-8T is
communicating with a wireless access point (WAP). SSID, Mac and IP addresses are
also shown.
The Docking Station Status section of the setup menu has an indicator to show when
the TPMC-8T is connected to Ethernet via the connector in its base. Mac and IP
addresses are also shown.
Install Details
Some third-party software applications (such as Yahoo! Widgets and Skype) are not
pre-installed on the TPMC-8T. The Install button provides facilities for adding these
to your TPMC-8T. It also provides a means for uninstalling these.
There are pre-installation and post-installation procedures that are common to each
application installation process. Begin by following the pre-installation procedures,
then follow the steps unique to each application install and complete the process with
the post-installation procedures.
Pre-installation
Clicking on the Install button will open the “Install/Uninstall” window.
“Install/Uninstall” Window
After selecting the item you wish to install and clicking the OK button, the panel
will display the “Crestron Installation – Warning” window to warn you that the
touchpanel will reboot to prepare for installation and that this will take a few
minutes.
“Crestron Installation – Warning” Window
Click Yes and the “Installation – Continue” window will open. This window
contains a Browse button to allow you to navigate to the location of the application
you want to install. Installation files can be on a flash card or a network drive.
NOTE: Crestron recommends that you copy installation files to a flash card or a
USB drive connected to the touchpanel prior to installation and perform the
installation from one of these.
When you have browsed to and selected the desired installation file, the path to the
file will show in the Select Setup File section of the window. Click OK to open the
“Crestron Installation - Continue” window.
“Crestron Installation – Continue” Window
The “Crestron Installation – Continue” window is used after installation is complete.
It will allow you to validate the install and commit the changes. This window also
allows you to cancel an installation and discard any changes.
NOTE: Do not click OK until the installation of the selected software is complete.
Proceed with the directions for the particular software you are installing (refer to the
following pages). Then return to the post-installation procedure below to complete
the process.
Post-installation
When installation program is complete, click OK in the “Crestron Installation –
Continue” window. The “Crestron Installation – Confirm” window will appear
asking you if you want to reboot and save the changes. Click Yes.
“Crestron Installation – Confirm” Window
The final window will be the “Crestron Installation – Save” window to inform you
the system will reboot twice to commit the changes.
NOTE: This may take a few minutes to complete and should not be interrupted
unless the device is unresponsive for 30 minutes.
After the second reboot, software installation is complete.
Installing Yahoo Widget Engine
Follow the instructions on the manufacturer’s website or those that came with your
software.
When installing the software, consider the following:
• If the installation software asks you if you wish to install the Yahoo Toolbar
or Yahoo Central, be sure to leave the check boxes blank (i.e. unchecked) as
these are not supported by the TPMC-8X. Then click Next.
• If the installation software asks you if you wish to set your homepage to
www.yahoo.com or if you wish to set your default search engine to Yahoo,
be sure to leave the check boxes blank (i.e. unchecked) as these are not
supported by the TPMC-8X. Then click Install.
• If the installation software asks you if you wish to launch the Yahoo Widget
Engine, be sure to leave the check box blank (i.e. unchecked). Then click
Close.
To complete the final installation steps, follow the procedure in the
“Post-installation” section (refer to page 41).
Installing Skype
Follow the instructions on the manufacturer’s website or those that came with your
software.
When installing the software, consider the following:
• If the installation software asks you if you wish to create a desktop icon or
if you wish to “Start Skype when the computer starts”, be sure to leave the
check boxes blank (i.e. unchecked) as these are not supported by the
TPMC-8X. Then click Next.
• If the installation software displays a “Launch Skype” check box, be sure to
leave the check box blank (i.e. unchecked). Then click Finish.
To complete the final installation steps, follow the procedure in the
“Post-installation” section (refer to page 41).
Save & Reboot and Shut Down Details
To save any changes and reboot the touchpanel, press Save & Reboot, located in the
lower right section of the setup menu.
To turn off the touchpanel, press Shut Down, located in the lower right section of
the setup menu. This is the recommended method for shutting down the touchpanel.
After the touchpanel has shut down, the power supply can be safely removed from
the touchpanel.
Press Exit to leave the setup menu and return to the project. If no project has been
loaded, the touchpanel will display an error message and return to the setup menu.
Hardware Hookup
Ventilation
Connect the Device
The TPMC-8T should be used in a well-ventilated area.
To prevent overheating, do not operate this product in an area that exceeds the
environmental temperature range listed in the table of specifications.
When making connections to the TPMC-8T, consider the following:
• Use the included Crestron power supply for these devices.
Keep the surface of the touchscreen free of dirt, dust or other materials that could
degrade optical properties. Long-term contact with abrasive materials can scratch the
surface, which may detrimentally affect image quality.
For best cleaning results use a clean, damp, non-abrasive cloth with any
commercially available non-ammonia glass cleaner. Bezels may not provide a
complete watertight seal. Therefore, apply cleaning solution to the cloth rather than
the surface of the touchscreen. Wipe touchscreen clean and avoid getting moisture
beneath the bezels.
Have a question or comment about Crestron software?
Answers to frequently asked questions (FAQs) can be viewed in the Online Help
section of the Crestron website. To post a question or view questions you have
submitted to Crestron’s True Blue Support, log in at http://support.crestron.com.
First-time users will need to establish a user account.
Earliest Version Software Requirements for the PC
NOTE: Crestron recommends that you use the latest software to take advantage of
the most recently released features. The latest software is available from the Crestron
website.
Crestron has developed an assortment of Windows-based software tools to support
a controlled system. The following are the minimum recommended software
versions for the PC:
Software
TASK REQUIRED SOFTWARE VERSION
Program control system to
operate TPMC-8T.
Upload projects and firmware. Crestron Toolbox 1.04.22 or later.
For graphical touchscreen
design.
Program with simple wizards for
systems using a TPMC-8T
(optional but recommended).
SIMPL Windows version 2.07.37 or later;
Also requires Crestron Database version
18.8.0 or later.
Crestron VisionTools® Pro-e version 3.7.0.5
or later.
Crestron SystemBuilder™ version 2.0 or
later with SystemBuilder Templates version
2.0 or later. Refer to software release notes
or Crestron website for other required
Crestron software packages.
Programming with Crestron SystemBuilder
Crestron SystemBuilder is the easiest method of programming but does not offer as
much flexibility as SIMPL Windows. For additional details, download
SystemBuilder from the Crestron website and examine the extensive help file.
Programming with SIMPL Windows
NOTE: While SIMPL Windows can be used to program the TPMC-8T, it is
recommended to use SystemBuilder for configuring the system.
NOTE: In the following description, the MC2E control system is used. However,
any 2-Series processor that is e-control enabled can be used.
SIMPL Windows is Crestron’s premier software for programming Crestron control
systems. It is organized into two separate but equally important “Managers”.
Configuration Manager is the view where programmers “build” a Crestron control
system by selecting hardware from the Device Library.
• To incorporate the TPMC-8T into the system, drag the TPMC-8X from the
Touchpanels | Touchpanels (Ethernet) folder of the Device Library and drop
it in the System Views.
Locating the TPMC-8X in the Device Library
• The system tree of the control system displays the device in the appropriate
slot with a default IP ID as shown in the following illustration.
C2Net Device, Slot 8
• Additional TPMC-8T devices (shown as TPMC-8X) are assigned different
IP ID numbers as they are added.
• If necessary, double click a device to open the “Device Settings” window
and change the IP ID, as shown in the following figure.
• The ID code specified in the SIMPL Windows program must match the IP
ID of each unit.
Program Manager
Multi-mode objects offer high-
erformance programming!
Program Manager is the view where programmers “program” a Crestron control
system by assigning signals to symbols. The symbol can be viewed by double
clicking on the icon or dragging it into Detail View. Each signal in the symbol is
described in the SIMPL Windows help file (F1).
Programming with VisionTools Pro-e
Touchpanel screens should be created in VisionTools Pro-e to allow accessing the
embedded applications, switching of source signals to desired outputs as well as
selection of the system mode. There are no special programming requirements to use
the functions of the TPMC-8T in a room-control system.
Multi-Mode Objects
The single most-advanced VT Pro-e high-performance programming technique
involving the TPMC-8T is the concept of multi-mode objects. A multi-mode object
(i.e. button, legend, etc.) is an object drawn on a VT Pro-e page that can have one or
more active and inactive visible settings (modes).
For examples, refer to http://www.crestron.com/exampleprograms
multi-mode object examples. This file contains the VT Pro-e touchpanel files and
SIMPL Windows files that illustrate the high-performance capabilities of multi-mode
objects.
WAV File Audio Messages
and search for
The TPMC-8T touchpanels are capable of playing audio messages as system
prompts and responses. These files are recorded as WAV files on a PC using an
audio utility such as Sound Recorder that is packaged with Microsoft Windows
95/98/Me/XP/NT/ 2000™. Files from other sources may also be converted to an
acceptable format by using this or a similar utility. Many other audio utilities are
available commercially or as shareware. The TPMC-8T touchpanels accept the
following WAV file format: PCM, 8 – 44.1 kHz, mono & stereo, 8 & 16 bit. For
more information about how to use Sound Recorder, refer to its User’s Guide and
extensive help information provided with the software. Also refer to the help file in
VT Pro-e to learn how to use its audio tool, Sound Manager, to attach WAV files to a
touchpanel project.
Pre-recorded WAV files for voice prompts and responses are available from
Crestron. These files can be stored into and programmed for use in the touchpanel
directly or may be edited with the Sound Recorder. For example, the individual files
can be combined to create custom messages.
NOTE: Touchpanel WAV files can be obtained from the Wave LC Library of the
Crestron FTP site.
Bit Depth and File Size
A bit depth refers to the number of memory bits used to store color data for each
pixel in a raster image. A touchpanel raster image consists of a rectangular grid of
picture elements (pixels). Each pixel uses the same amount of memory to store its
color data. The amount of memory is called the bit depth of the image.
Greater bit depths are required to represent finer gradations of color. Increasing bit
depth necessarily increases file size. A black and white drawing requires only one bit
per pixel to store all the available color information. Using a 32-bit per pixel bit
depth for a black and white image increases the file size 32 times without adding
anything to the black and white image quality.
In an 8-bit per pixel system, the associated 8-bits of video memory for every screen
pixel contain a value referring to a location in an 8-bit color table. In this way any
one of the specific 256 color table locations is assigned to a pixel.
A 16-bit highcolor system is considered sufficient to provide life-like colors. It is
encoded using 5-bits to represent red, 5-bits to represent blue and (since the human
eye is more sensitive to the color green) 6-bits to represent 64 levels of green. These
can therefore be combined to provide 65,536 mixed colors (32 x 32 x 64 = 65,536).
In a 24-bit graphics display, the video memory allocates 24 bits for each pixel on the
screen enabling each pixel to take on any one of a possible 16.7 million colors. Each
24-bit value is composed of 8-bits for red, 8-bits for green and 8-bits for blue. These
triplets of 8-bit values are also referred to as the red, green and blue color planes. A
24-bit image is actually composed of three component images which combine to
create the truecolor picture. The reason this is called truecolor is that this is near the
maximum number of colors the human eye is able to detect.
Truecolor images are sometimes represented by a 32-bit value. The extra 8-bits do
not enhance the precision of the color representation but act as an alpha channel that
represents pixel translucence. The 32-bit truecolor has become popular on the
computer desktop to provide effects such as translucent windows, fading menus and
shadows.
In graphics intensive applications such as touchpanels, raising or lowering the color
depth of the displayed graphics can achieve a balance of performance and quality.
Lower color depths do not require as much frame buffer memory or display
bandwidth, allowing them to be generated and displayed more quickly. Increasing
color depth results in higher color quality at the expense of display speed and
responsiveness. By using mostly 8-bit or 16-bit graphics and holding the
32-bit graphics to a minimum (e.g. for a family photo, etc.), you can create a
sophisticated project that will fit in the memory space provided and have the
touchpanel remain very responsive.
When creating a VT Pro-e project you can elect to compress and reduce the image
size in the “Page Properties” window for the entire page and/or perform the same
function of reducing the image size using the “Image Properties” window. A
reduction in image size will save a considerable amount of memory space for your
project.
In VT Pro-e, the Compress checkbox permits the image to be compressed when
compiling. The 16 Bits checkbox converts a 24-bit or 32-bit image to 16 bits. This
conversion to a 16-bit image may cause the loss of some subtle shading. To
compensate for this, use the dithering to simulate the original shading. Various
dithering types are available. Refer to the following illustrations.
VT Pro-e “Page Properties” Window – Bit Depth Selection VT Pro-e “Image Properties” Window – Bit Depth Selection
MultiByte International Characters
Most languages use a single byte of eight bits to represent a character, e.g. English,
French, German, Hebrew, Russian, Thai, etc.
Multibyte character fonts require more than the usual eight bits to specify a
character. This occurs when a language has more than 256 characters (2
8
) in a font.
For example, Chinese fonts contain several thousand characters. Other multibyte
languages include Japanese and Korean.
There are two separate applications with multibyte characters – static text on buttons
and indirect text on buttons. No Isys i/O touchpanel firmware changes are required in
either case.
Indirect text on a button is entered in VT Pro-e and the actual string to be displayed
is entered in SIMPL Windows. As of this publication date only completely single
byte or completely multibyte strings may be entered or they will not be compiled
correctly in SIMPL Windows. In other words, you cannot enter Chinese characters
interspersed with numbers. You can enter Chinese characters or numbers in separate
strings or you can pad each number with “\x00” to make it multibyte and then
combine it with Chinese characters in the same string.
Of course you can always use the workaround of showing a graphic that displays the
string but it is not dynamic. To compile and use multibyte characters it is essential
that the operating system understand the language. Windows XP is available in many
international languages and add-on software is available for other versions of
Windows.
Example Program
An example program for the TPMC-8T is available from the Crestron website
(http://www.crestron.com/exampleprograms).
Crestron recommends using the latest programming software and that each device
contains the latest firmware to take advantage of the most recently released features.
However, before attempting to upload or upgrade it is necessary to establish
communication.
Establishing Communication
Use Crestron Toolbox for communicating with the TPMC-8T; refer to the Crestron
Toolbox help file for details. There is a single method of communication: TCP/IP
communication.
NOTE: Required for operation with a Crestron control system.
Ethernet Communication
PC RUNNING
CRESTRON TOOLBOX
WIRELESS ETHERNET
(OR WIRED USING
WIRELESS
OPTIONAL DOCKING
ETHERNET
STATION/CHARGER)
TPMC-8T
• Enter the IP address, Subnet mask and Default gateway of the TPMC-8T in
the “Internet Protocol (TCP/IP) Properties” window (refer to “Ethernet
Details” which starts on page 33).
• Confirm Ethernet connections between TPMC-8T and PC.
• Use the Address Book in the Crestron Toolbox to create an entry for the
TPMC-8T with the TPMC-8T’s TCP/IP communication parameters.
• Display the “System Info” window (click the
icon) and select the
TPMC-8T entry.
Programs, Projects and Firmware
Program, project or firmware files may be distributed from programmers to installers
or from Crestron to dealers. Firmware upgrades are available from the Crestron
website as new features are developed after product releases. One has the option to
upload programs and projects via the programming software or to upload and
upgrade via the Crestron Toolbox. For details on uploading and upgrading, refer to
the SIMPL Windows help file, VisionTools Pro-e help file or the Crestron Toolbox
help file.
SIMPL Windows
If a SIMPL Windows program is provided, it can be uploaded to the control system
using SIMPL Windows or Crestron Toolbox.
VisionTools Pro-e
Upload the VisionTools Pro-e file to the touchpanel using VisionTools Pro-e or
Crestron Toolbox. If loading a project to a touchpanel that has an external compact
flash slot, please use Crestron Toolbox.
Firmware
Check the Crestron website to find the latest firmware. (New users may be required
to register to obtain access to certain areas of the site, including the FTP site.)
• Establish serial or TCP/IP communications with the TPMC-8T and display
the “System Info” window.
• Select Functions | Firmware… to upgrade the TPMC-8T firmware.
Program Checks
Be sure to use the Crestron Toolbox to create the TPMC-8T IP table.
• Select Functions | IP Table Setup.
• Add, modify or delete entries in the IP table. The TPMC-8T can have only
one IP table entry.
• A defined IP table can be saved to a file or sent to the device.
Edit the control system’s IP table to include an entry for the TPMC-8T. The entry
should list the TPMC-8T’s IP ID (specified on the TPMC-8T’s IP table) and the
internal gateway IP address 127.0.0.1.
To prevent interference with other 802.11 devices that may be operating nearby,
channels should be adequately spaced when configuring your wireless network;
channels 1, 6 and 11 are the only non-overlapping channels. Refer to the information
supplied with the WAP for instructions concerning channel selection.
The TPMC-8T has three power modes: On, Standby and Off. Refer to the following
table for details.
TPMC-8T Power Modes
POWER MODE DETAILS
On
Standby
Off
* Standby and power off modes can also be initiated using reserve join numbers in VisionTools Pro-e
and the Device Extender function in SIMPL Windows. For details, refer to the respective help files in
these programs.
Normal operating mode. Initiated with
power button on left side of touchpanel.
Backlight is turned off to conserve power
but WiFi and processor are still on and
hardbuttons and softkeys are still functional.
Initiated with Standby function from the
setup menu.* Touch the screen to
reactivate the TPMC-8T from standby
mode.
All power is off. Can be initiated by pressing
the power button on the left side of the
touchpanel and holding it for four seconds.
However, the recommended method for
shutting down the touchpanel is to press
the Shut Down button on the setup menu.*
NOTE:Power Down, as seen on the startup menu, is not applicable to the
TPMC-8T and is not used.
Since the TPMC-8T does not use a traditional hard drive but rather an image that
gets restored every time the touchpanel is rebooted, any virus infection is cleared
immediately after a reboot. However, using the currently available tools and
techniques, Crestron has provided an infrastructure that protects against possible
virus infections.
1. Executables/Scripts brought in on external media
The implementation of the TPMC-8T has restrictions on starting any application
or script. The only applications that can be started are those allowed by Crestron
and these can only be started from the Crestron project.
2. Downloaded Program/Script
The browser is customized in such a way that files cannot be downloaded. The
only files the browser can open are the files it has plug-ins for, such as PDF, etc.
The user cannot change the options, as this dialog box has been disabled.
3. Browser Hijack and Browser vulnerability
Crestron has patched all currently known hijacks and vulnerabilities. Future
updates can be downloaded from the Crestron website.
4. Email Viruses
There is no e-mail client installed on the TPMC-8T, so email-based viruses
cannot be executed.
5. Viruses that attack web/FTP servers
The TPMC-8T does not run a web or FTP server and is therefore not listening to
port 21 or 80. The only ports the system listens to are the ports registered to
Crestron.
6. Virus from other machines on the network
Since drives on the TPMC-8T can be shared on the network, it is possible that a
virus can write itself to files/folders on these shares. Our recommendation
therefore is to share as "Read-Only," so that viruses cannot attach themselves to
files on the TPMC-8T.
7. ActiveX and Java
The TPMC-8T has ActiveX disabled and has no Java Virtual Machine installed.
These applets cannot run on the TPMC-8T.
NOTE: While browsing the Internet with the TPMC-8T, clicking on a link may
cause a message box titled "Restrictions" to appear that contains the text "This
operation has been cancelled due to restrictions in effect on this computer. Please
contact your system administrator." If this message appears, checking Enable Popup
Windows in the “Embedded Apps” section of the setup menu may correct this error.
Other restrictions may also cause this error, so this may not prevent all occurrences.
NOTE: Security settings and restrictions can be changed via the Embed Apps
button on the setup menu. Refer to “Embed Apps (Embedded Applications)” on page
18 for details.
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPMC-8T Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Cannot upload VT
Pro-e project or
firmware from
Toolbox via WiFi.
TPMC-8T does
not show
feedback and/or
does not control
any devices.
TPMC-8T is off or has
no power.
No WAPs
defined/selected on the
TPMC-8T.
No IP address
configured/obtained on
the TPMC-8T.
TPMC-8T is out of range
or has poor access to
the WAPs.
No WAPs
defined/selected on the
TPMC-8T.
Verify that TPMC-8T has
power and is on or in standby
mode.
Refer to the “Ethernet Details”
section of this guide, which
starts on page 33 to
define/select WAPs.
Refer to “Ethernet Details”
which starts on page 33 to
define IP addresses. If the
TPMC-8T is set up to use
DHCP (not recommended),
you can use the WAP window
box to verity the IP address
provided. If the number is
invalid for your subnet or no
number is present, verify that
the DHCP server is working
properly.
The TPMC-8T is out of range
of the WAP or is experiencing
interference. Refer to the
WAP documentation for
instructions on setting up a
wireless network with
minimum interference and no
dead spots.
Refer to the “Ethernet Details”
section of this guide, which
starts on page 33 to
define/select WAPs.
TPMC-8T does
not show
feedback and/or
does not control
any devices.
(Continued)
TMPC-8T shows
unexpected or
intermittent
feedback and/or
has intermittent
device control.
TPMC-8T boots
up in setup
screens every
time.
No IP address
configured/obtained on
the TPMC-8T.
Invalid control system IP
address / IP ID set up
on TPMC-8T.
TPMC-8T is out of range
or has poor access to
the WAPs.
TPMC-8T is out of range
or has poor access to
the WAPs.
Invalid VT Pro-e project
or no VT Pro-e project is
loaded.
Refer to “Ethernet Details”
which starts on page 33 to
define IP addresses. If the
TPMC-8T is set up to use
DHCP (not recommended),
you can use the WAP window
box to verity the IP address
provided. If the number is
invalid for your subnet or no
number is present, verify that
the DHCP server is working
properly.
The IP address (or host
name) for the control system
is invalid or the IP ID does not
match the one defined in the
SIMPL program. Refer to “IP
Table” on page 37 to define
IP addresses.
The TPMC-8T is out of range
of the WAP or is experiencing
interference. Refer to the
WAP documentation for
instructions on setting up a
wireless network with
minimum interference and no
dead spots.
The TPMC-8T is out of range
of the WAP or is experiencing
interference. Refer to the
WAP documentation for
instructions on setting up a
wireless network with
minimum interference and no
dead spots.
Load/reload VT Pro-e project
using the Toolbox.
Reference Documents
The latest version of all documents mentioned within the guide can be obtained from
the Crestron website (http://www.crestron.com/manuals
). This link will provide a list
of product manuals arranged in alphabetical order by model number.
List of Related Reference Documents
DOCUMENT TITLE
2-Series Control Systems Reference Guide
Further Inquiries
If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling the Crestron corporate headquarters at 1-888-CRESTRON [1-888-273-7876].
For assistance in your local time zone, refer to the Crestron website
(http://www.crestron.com/offices) for a listing of Crestron worldwide offices.
You can also log onto the online help section of the Crestron website
(http://www.crestron.com/onlinehelp
First-time users will need to establish a user account to fully benefit from all
available features.
) to ask questions about Crestron products.
Future Updates
As Crestron improves functions, adds new features and extends the capabilities of
the TPMC-8T, additional information may be made available as manual updates.
These updates are solely electronic and serve as intermediary supplements prior to
the release of a complete technical documentation revision.
Check the Crestron website periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.
The TPMC-8T Multi-Language Pack adds support for 32 international languages in
addition to the default English language support in the TPMC-8T. This allows the
user to view documents written in those languages by all the embedded apps in the
touchpanel.
The 32 international languages added by the Mulit-Language Pack are:
Arabic, Chinese (simplified), Chinese (traditional), Croatian, Czech, Danish, Dutch,
Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic,
Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish,
Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish and
Turkish.
The Multi-Language Pack is available as a special firmware build
(TPMC-8X_MPL_1.0.csz or later) for the TPMC-8T. For details on how to upgrade
firmware, refer to “Programs, Projects and Firmware” which starts on page 52.
NOTE: Once installed, the TPMC-8T Multi-Language Pack cannot be removed
without sending the TPMC-8T back to Crestron.
In some situations, such as when your wireless access point is connected to a
RADIUS (Remote Authentication Dial In User Service) server, authentication is
required before network access is granted.
In order to gain access in this infrastructure, a username and password must be
entered for verification by the server. To facilitate this, the TPMC-8T Security Pack
adds the Intel PROSet Wireless configuration utility.
The Security Pack is available as a special firmware build (TPMC-8X_SP_1.2.csz
or later) for the TPMC-8T. For details on how to upgrade firmware, refer to
“Programs, Projects and Firmware” which starts on page 52.
When the Security Pack install completes, the TPMC-8T screen will show an End
User License Agreement window. You must click I Agree to finish the installation.
NOTE: The TPMC-8T Security Pack is only needed if authentication is required by
the server with which your wireless access point communicates. If authentication is
not required, Crestron recommends that you do not install this package. Once
installed it cannot be removed without sending the TPMC-8T back to Crestron.
To begin the authentication process for your wireless access point, click AP in the
“Ethernet Setup” window. (Refer to illustration on page 33.) The “Intel
PROSet/Wireless” window will open, showing the access points within range of the
TPMC-8T.
Enter a name for the profile in Profile Name and the name of your wireless network
in Wireless Network Name (SSID). Click Next >> to proceed to “Security Settings”.
Use the drop down boxes to select your Network Authentication type, Data
Encryption type, Authentication Type and Authentication Protocol. Make sure the
Enable 802.1x check box is checked.
Enter a User Name, Domain and Password. The Roaming Identity should match the
Domain. Then click Next >> to proceed to the second “Security Settings” window.
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period of ninety (90) days from the date of receipt and (b) that any hardware accompanying the Software will be subject to its own
limited warranty as stated in its accompanying written material. Crestron shall, at its option, repair or replace or refund the license fee
for any Software found defective by Crestron if notified by you within the warranty period. The foregoing remedy shall be your
exclusive remedy for any claim or loss arising from the Software.
CRESTRON shall not be liable to honor warranty terms if the product has been used in any application other than that for
which it was intended or if it as been subjected to misuse, accidental damage, modification or improper installation procedures.
Furthermore, this warranty does not cover any product that has had the serial number or license code altered, defaced, improperly
obtained or removed.
Notwithstanding any agreement to maintain or correct errors or defects, Crestron shall have no obligation to service or
correct any error or defect that is not reproducible by Crestron or is deemed in Crestron’s reasonable discretion to have resulted from
(1) accident; unusual stress; neglect; misuse; failure of electric power, operation of the Software with other media not meeting or not
maintained in accordance with the manufacturer’s specifications or causes other than ordinary use; (2) improper installation by anyone
other than Crestron or its authorized agents of the Software that deviates from any operating procedures established by Crestron in the
material and files provided to You by Crestron or its authorized agent; (3) use of the Software on unauthorized hardware or (4)
modification of, alteration of or additions to the Software undertaken by persons other than Crestron or Crestron’s authorized agents.
ANY LIABILITY OF CRESTRON FOR A DEFECTIVE COPY OF THE SOFTWARE WILL BE LIMITED
EXCLUSIVELY TO REPAIR OR REPLACEMENT OF YOUR COPY OF THE SOFTWARE WITH ANOTHER COPY OR
REFUND OF THE INITIAL LICENSE FEE CRESTRON RECEIVED FROM YOU FOR THE DEFECTIVE COPY OF THE
PRODUCT. THIS WARRANTY SHALL BE THE SOLE AND EXCLUSIVE REMEDY TO YOU. IN NO EVENT SHALL
CRESTRON BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES OF ANY KIND
(PROPERTY OR ECONOMIC DAMAGES INCLUSIVE), EVEN IF A CRESTRON REPRESENTATIVE HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES OR OF ANY CLAIM BY ANY THIRD PARTY. CRESTRON MAKES NO
WARRANTIES, EXPRESS OR IMPLIED, AS TO TITLE OR INFRINGEMENT OF THIRD-PARTY RIGHTS,
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, OR ANY OTHER WARRANTIES, NOR
AUTHORIZES ANY OTHER PARTY TO OFFER ANY WARRANTIES, INCLUDING WARRANTIES OF
MERCHANTABILITY FOR THIS PRODUCT. THIS WARRANTY STATEMENT SUPERSEDES ALL PREVIOUS
WARRANTIES.
1. No merchandise may be returned for credit, exchange or service without prior authorization
from CRESTRON. To obtain warranty service for CRESTRON products, contact an
authorized CRESTRON dealer. Only authorized CRESTRON dealers may contact the factory
and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying
the nature of the problem, name and phone number of contact person, RMA number and
return address.
2. Products may be returned for credit, exchange or service with a CRESTRON Return
Merchandise Authorization (RMA) number. Authorized returns must be shipped freight
prepaid to CRESTRON, 6 Volvo Drive, Rockleigh, N.J. or its authorized subsidiaries, with
RMA number clearly marked on the outside of all cartons. Shipments arriving freight collect
or without an RMA number shall be subject to refusal. CRESTRON reserves the right in its
sole and absolute discretion to charge a 15% restocking fee plus shipping costs on any
products returned with an RMA.
3. Return freight charges following repair of items under warranty shall be paid by CRESTRON,
shipping by standard ground carrier. In the event repairs are found to be non-warranty, return
freight costs shall be paid by the purchaser.
CRESTRON Limited Warranty
CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in materials
and workmanship under normal use for a period of three (3) years from the date of purchase from
CRESTRON, with the following exceptions: disk drives and any other moving or rotating mechanical
parts, pan/tilt heads and power supplies are covered for a period of one (1) year; touchscreen display and
overlay components are covered for 90 days; batteries and incandescent lamps are not covered.
This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON
dealer. Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if
any.
CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any
application other than that for which it was intended or if it has been subjected to misuse, accidental
damage, modification or improper installation procedures. Furthermore, this warranty does not cover any
product that has had the serial number altered, defaced or removed.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall
CRESTRON be liable for incidental or consequential damages of any kind (property or economic damages
inclusive) arising from the sale or use of this equipment. CRESTRON is not liable for any claim made by a
third party or made by the purchaser for a third party.
CRESTRON shall, at its option, repair or replace any product found defective, without charge for parts or
labor. Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the
unexpired portion of the warranty.
Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed or
implied, nor authorizes any other party to offer any warranty, including any implied warranties of
merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by law are
limited to the terms of this limited warranty. This warranty statement supersedes all previous warranties.
Trademark Information
All brand names, product names and trademarks are the sole property of their respective owners. Windows is a registered trademark
of Microsoft Corporation. Windows95/98/Me/XP and WindowsNT/2000 are trademarks of Microsoft Corporation.
Microsoft® Windows XP® Embedded End User License Agreement
• You have acquired a device (“DEVICE”) that includes software licensed by Crestron Electronics from Microsoft Licensing
Inc. or its affiliates (“MS”). Those installed software products of MS origin, as well as associated media, printed materials,
and “online” or electronic documentation (“SOFTWARE”), are protected by international intellectual property laws and
treaties. The SOFTWARE is licensed, not sold. All rights reserved.
• IF YOU DO NOT AGREE TO THIS END USER LICENSE AGREEMENT (“EULA”), DO NOT USE THE DEVICE OR
COPY THE SOFTWARE. INSTEAD, PROMPTLY CONTACT CRESTRON ELECTRONICS FOR INSTRUCTIONS ON
RETURN OF THE UNUSED DEVICE(S) FOR A REFUND. ANY USE OF THE SOFTWARE, INCLUDING BUT
NOT LIMITED TO USE ON THE DEVICE, WILL CONSTITUTE YOUR AGREEMENT TO THIS EULA (OR
RATIFICATION OF ANY PREVIOUS CONSENT).
• GRANT OF SOFTWARE LICENSE. This EULA grants you the following license:
o You may use the SOFTWARE only on the DEVICE.
o NOT FAULT TOLERANT. THE SOFTWARE IS NOT FAULT TOLERANT. CRESTRON ELECTRONICS
HAS INDEPENDENTLY DETERMINED HOW TO USE THE SOFTWARE IN THE DEVICE, AND MS HAS
RELIED UPON CRESTRON ELECTRONICS TO CONDUCT SUFFICIENT TESTING TO DETERMINE THAT
THE SOFTWARE IS SUITABLE FOR SUCH USE.
o NO WARRANTIES FOR THE SOFTWARE. THE SOFTWARE IS PROVIDED “AS IS” AND WITH ALL
FAULTS. THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, AND
EFFORT (INCLUDING LACK OF NEGLIGENCE) IS WITH YOU. ALSO, THERE IS NO WARRANTY
AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE SOFTWARE OR AGAINST
INFRINGEMENT. IF YOU HAVE RECEIVED ANY WARRANTIES REGARDING THE DEVICE OR THE
SOFTWARE, THOSE WARRANTIES DO NOT ORIGINATE FROM, AND ARE NOT BINDING ON, MS.
o No Liability for Certain Damages. EXCEPT AS PROBHIBITED BY LAW, MS SHALL HAVE NO
LIABILITY FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING
FROM OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SOFTWARE. THIS
LIMITATION SHALL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. IN NO
EVEN SHALL MS BE LIABLE FOR ANY AMOUNT IN EXCESS OF U.S. TWO HUNDRED FIFTY
DOLLARS (U.S. $250.00).
o Limitations on Reverse Engineering, Decompilation, and Disassembly. You may not reverse engineer,
decompile, or disassemble the SOFTWARE, except and only to the extent that such activity is expressly permitted by
applicable law notwithstanding this limitation.
o SOFTWARE TRANSFER ALLOWED BUT WITH RESTRICTIONS. You may permanently transfer rights
under this EULA only as part of a permanent sale or transfer of the Device, and only if the recipient agrees to this
EULA. If the SOFTWARE is an upgrade, any transfer must also include all prior versions of the SOFTWARE.
o EXPORT RESTRICTIONS. You acknowledge that SOFTWARE is subject to U.S. export jurisdiction. You
agree to comply with all applicable international and national laws that apply to the SOFTWARE, including the U.S.
Export Administration Regulations, as well as end-user, end-use and destination restrictions issued by U.S. and other
governments. For additional information, see http://www.microsoft.com/exporting
• Limited Use of Particular SOFTWARE Services. Provided that the DEVICE continues to comply with the terms of the
“Restricted Functionality” paragraph below, without limiting the number of computers or other electronic devices that might
connect to the DEVICE to access or utilize other software or SOFTWARE services on the DEVICE, you may permit a
maximum of ten (10) computers or other electronic devices to connect to the DEVICE to utilize the services of the
SOFTWARE for (a) file and print services, (b) Internet information services, and/or (c) remote access (including connection
sharing). The ten (10) connections maximum includes any indirect connections made through “multiplexing” or other
software or hardware which pools or aggregates connections.
• If you use the DEVICE to access or utilize the services or functionality of Microsoft Windows Server products (such as
Microsoft Windows NT Server 4.0 (all editions) or Microsoft Windows 2000 Server (all editions)), or use the DEVICE to
permit workstation or computing devices to access or utilize the services or functionality of Microsoft Windows Server
products, you may be required to obtain a Client Access License for the DEVICE and/or each such workstation or
computing device. Please refer to the End-User License Agreement for your Microsoft Windows Server product for
additional information.
• Restricted Deployment. The SOFTWARE is not designed or intended for use or resale in hazardous environments
requiring fail-safe performance, such as in the operation of nuclear facilities, aircraft navigation or communication systems,
air traffic control, or other devices or systems in which a malfunction of the SOFTWARE would result in foreseeable risk of
injury or death to the operator of the device or system, or to others.
• Restricted Functionality. You are licensed to use the SOFTWARE to provide only the limited functionality (specific tasks
or processes) for which the DEVICE has been designed and marketed by Crestron. This license specifically prohibits any
other use of the SOFTWARE, or inclusion of additional software programs or functions, on the DEVICE. Subject to the
terms of the “Limited Use of Particular Services” paragraph above, you may use the SOFTWARE on the DEVICE to
interact with other computers or electronic devices.
• Maximum Number of Processors. The SOFTWARE may not be used by more than two (2) processors at any one time on
the DEVICE.
• Remote Boot Feature. Your DEVICE may be enabled with a Remote Boot feature which includes Remote Boot Installation
Services tool. You may use the Remote Boot Installation Services tool only to deploy the SOFTWARE to one or more
DEVICEs on which you are licensed to run the SOFTWARE (i.e. DEVICEs to which the appropriate Certificate of
Authenticity is affixed). Please refer to the DEVICE documentation, if provided with your DEVICE, or contact Crestron for
additional information.
• Security Updates. Content providers are using the digital rights management technology (“Microsoft DRM”) contained in
this SOFTWARE to protect the integrity of their content (“Secure Content”) so that their intellectual property, including
copyright, in such content is not misappropriated. Owners of such Secure Content (“Secure Content Owners”) may, from
time to time, request MS, Microsoft Corporation, or their subsidiaries to provide security related updates to the Microsoft
DRM components of the SOFTWARE (“Security Updates”) that may affect your ability to copy, display, and/or play Secure
Content through Microsoft software or third-party applications that utilize Microsoft DRM. You therefore agree that, if you
elect to download a license from the Internet, which enables our use of Secure Content, MS, Microsoft Corporation, or their
subsidiaries may, in conjunction with such license, also download onto your DEVICE such Security Updates that a Secure
Content Owner has requested that MS, Microsoft Corporation, or their subsidiaries distribute. MS, Microsoft Corporation, or
their subsidiaries will not retrieve any personally identifiable information, or any other information, from your DEVICE by
downloading such Security Updates.
• NetMeeting/Remote Assistance/Remote Desktop Features. The SOFTWARE may contain NetMeeting, Remote
Assistance, and Remote Desktop technologies that enable the SOFTWARE or other applications installed on the Device to
be used remotely between two or more computing devices, even if the SOFTWARE or application is installed on only one
Device. You may use NetMeeting, Remote Assistance, and Remote Desktop with all Microsoft products; provided,
however, use of these technologies with certain Microsoft products may require an additional license. For both Microsoft
products and non-Microsoft products, you should consult the license agreement accompanying the applicable product or
contact the applicable licensor to determine whether use of NetMeeting, Remote Assistance, or Remote Desktop is permitted
without an additional license.
• Consent to Use of Data. You agree that MS, Microsoft Corporation, and their affiliates may collect and use technical
information gathered in any manner as part of product support services related to the SOFTWARE. MS, Microsoft
Corporation, and their affiliates may use this information solely to improve their products or to provide customized services
or technologies to you. MS, Microsoft Corporation, and their affiliates may disclose this information to others, but not in a
form that personally identifies you.
• Internet Gaming/Update Features. If the SOFTWARE provides, and you choose to utilize, the Internet gaming or update
features within the SOFTWARE, it is necessary to use certain computer system, hardware, and software information to
implement the features. By using these features, you explicitly authorize MS, Microsoft Corporation, and/or their designated
agent to use this information solely to improve their products or to provide customized services or technologies to you. MS
or Microsoft Corporation may disclose this information to others, but not in a form that personally identifies you.
• Internet –Based Services Components. The SOFTWARE may contain components that enable and facilitate the use of
certain Internet-based services. You acknowledge and agree that MS, Microsoft Corporation, or their affiliates may
automatically check the version of the SOFTWARE and/or its components that you are utilizing and may provide upgrades
or supplements to the SOFTWARE that may be automatically downloaded to your Device.
• Links to Third-Party Sites. The SOFTWARE may provide you with the ability to link to third-party sites through the use
of the SOFTWARE. The third-party sites are not under the control of MS, Microsoft Corporation, or their affiliates. Neither
MS nor Microsoft Corporation nor their affiliates are responsible for (i) the contents of any third-party sites, any links
contained in third-party sites, or any changes or updates to third-party sites, or (ii) webcasting or any other form of
transmission received from any third-party sites. If the SOFTWARE provides links to third-party sites, those links are
provided to you only as a convenience, and the inclusion of any link does not imply an endorsement of the third-party site
by MS, Microsoft Corporation, or their affiliates.
• Additional Software/Services. The SOFTWARE may permit Crestron, MS, Microsoft Corporation, or their affiliates to
provide or make available to you SOFTWARE updates, supplements, add-on components, or Internet-based services
components of the SOFTWARE after the date you obtain your initial copy of the SOFTWARE (“Supplemental
Components”).
o If Crestron provides or makes available to you Supplemental Components and no other EULA terms are provided
along with the Supplemental Components, then the terms of this EULA shall apply.
o If MS, Microsoft Corporation, or their affiliates make available Supplemental Components, and no other EULA
terms are provided, then the terms of this EULA shall apply, except that the MS, Microsoft Corporation, or affiliate
entity providing the Supplemental Components(s) shall be the licensor of the Supplemental Component(s).
Crestron, MS, Microsoft Corporation, and their affiliates reserve the right to discontinue any Internet-based
services provided to you or made available to you through the use of the SOFTWARE.
This EULA does not grant you any rights to use the Windows Media Format Software Development Kit (“WMFSDK”)
components contained in the SOFTWARE to develop a software application that uses Windows Media technology. If you wish
to use the WMFSDK to develop such an application, visit htt://msdn.Microsoft.com/workshop/imedia/windowsmedia/sdk/
wmsdk.asp, accept a separate license for the WMFSDK, download the appropriate WMFSDK, and install it on your system.