Crestron RMC3
3-Series® Room Media Controller
Operations & Installation Guide
Regulatory Compliance
As of the date of manufacture, the RMC3 has been tested and found to comply with specifications for CE
marking and standards per EMC and Radiocommunications Compliance Labelling.
Federal Communications Commission (FCC) Compliance Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following conditions:
(1) This device may not cause harmful interference and (2) this device must accept any interference received,
including interference that may cause undesired operation.
CAUTION: Changes or modifications not expressly approved by the manufacturer responsible for
compliance could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna
Increase the separation between the equipment and receiver
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
Consult the dealer or an experienced radio/TV technician for help
Industry Canada (IC) Compliance Statement
CAN ICES-3(B)/NMB-3(B)
The specific patents that cover Crestron products are listed at patents.crestron.com
Crestron, the Crestron logo, 3-Series, 3-Series Control System, Cresnet, Crestron Control, Crestron Fusion, Crestron
Mobile Pro, Crestron Studio, Crestron Toolbox, Fusion EM, Fusion RV, RoomView, and Smart Graphics are either
trademarks or registered trademarks of Crestron Electronics, Inc. in the United States and/or other countries. BACnet is
either a trademark or registered trademark of American Society of Heating, Refrigerating and Air-Conditioning
Engineers, Inc. in the United States and/or other countries. Apple, iPad, and iPhone are either trademarks or registered
trademarks of Apple Inc. in the United States and/or other countries. iOS is either a trademark or registered trademark of
Cisco Technology, Inc. in the United States and/or other countries. Android is either a trademark or registered trademark
of Google, Inc. in the United States and/or other countries. Internet Explorer, Microsoft, and Windows are either
trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Samsung
Smart TV is either a trademark or registered trademark of Samsung Electronics Co., Ltd. in the United Stated and/or
other countries. UL and the UL logo are either trademarks or registered trademarks of Underwriters Laboratories, Inc. in
the United States and/or other countries. Other trademarks, registered trademarks, and trade names may be used in this
document to refer to either the entities claiming the marks and names or their products. Crestron disclaims any
proprietary interest in the marks and names of others. Crestron is not responsible for errors in typography or
photography.
This document was written by the Technical Publications department at Crestron.
©2014 Crestron Electronics, Inc.
.
Crestron RMC3 3-Series Room Media Controller
Contents
3-Series Room Media Controller: RMC3 1
Introduction ...............................................................................................................................1
Features and Functions................................................................................................ 1
Specifications ..............................................................................................................6
Physical Description.................................................................................................. 10
Setup ........................................................................................................................................ 15
Network Wiring......................................................................................................... 15
Identity Code ............................................................................................................. 15
Installation................................................................................................................. 16
Hardware Hookup .....................................................................................................19
Additional Configuration...........................................................................................20
Uploading and Upgrading........................................................................................................ 21
Establishing Communication.....................................................................................21
Programs and Firmware ............................................................................................22
Configure for Operations.........................................................................................................24
Set Date and Time ..................................................................................................... 24
Online Configuration................................................................................................. 24
Problem Solving ......................................................................................................................27
Troubleshooting......................................................................................................... 27
Check Network Wiring..............................................................................................29
Reference Documents................................................................................................ 30
Further Inquiries........................................................................................................30
Future Updates ..........................................................................................................30
Return and Warranty Policies.................................................................................................. 31
Operations
& Installation Guide – DOC. 7558B Contents i
Crestron RMC3 3-Series Room Media Controller
3-Series Room Media Controller:
RMC3
Introduction
The Crestron® RMC3 is a compact and cost-effective 3-Series Control
System
device, a small AV system, lighting and shading, climate control,
security, energy management, and many other specialized applications.
Its tiny form factor allows it to be placed just about anywhere with the
option to attach it to a flat surface or DIN rail using the mounting bracket
provided. It can fit easily behind a video display or above a projector, and
provides enough control ports to control the display device along with a
screen or lift. Cresnet
for the full line of Crestron touch screens, keypads, dimmers, shades,
thermostats, and other peripherals. Featuring the 3-Series
engine, the RMC3 provides a robust, feature-packed controller that is
ideal for mass deployment across college campuses, corporate office
buildings, museums, MDUs, hotels, and convention centers.
®
designed to provide control and monitoring for a single display
®
and Ethernet connectivity provides full support
®
control
Features and Functions
Compact and cost-effective control system
Operations
3-Series control engine
Exclusive modular programming architecture (MPA)*
(Continue
* To enable modular programming architecture on the RMC3 requires the purchase
of one SW-RMC3-10PROG license. The license enables support for running up
to 10 simultaneous programs on a single RMC3. The license is not required if
running only one program on the RMC3.
& Installation Guide – DOC. 7558B Room Media Controller: RMC3 1
d on following page)
3-Series Room Media Controller Crestron RMC3
Features and Functions
(Continued)
Onboard 256 MB RAM and 4 GB flash memory
Support for external USB flash memory and mass storage
devices
Industry-standard Ethernet and Cresnet wired communication
XPanel with Smart Graphics™ computer and web-based
control
iPhone
app support
Crestron Fusion™ Enterprise Management Software support
SNMP support
One RS-232/422/485 COM port with hardware and software
handshaking
®
, iPad®, Android™, and Samsung Smart TV® control
Two IR/serial, two relay, and two digital input ports
Native BACnet
Installer setup via Crestron Toolbox™ or Microsoft
Explorer
®2
®
/IP support1
®
Internet
Backwards compatible to run existing SIMPL programs
Full Unicode (multilanguage) support
Increased network throughput and security
Secure access through Active Directory integration or
standalone account management
Hardware level security using 802.1x authentication
Built-in web server
IPv6 ready
USB On-The-Go port
Power over Ethernet (PoE) network powered
Compact, stackable “Integrator Friendly Enclosure (IFE)
micro” form factor
Surface or DIN rail mountable
Available rack mount and pole mount options (sold separately)
1. License required. The RMC3 supports a maximum of 500 BACnet objects when
dedicated for BACnet use only. Actual capabilities are contingent upon the
overall program size and complexity.
2. Web-based installer setup requires the Microsoft Internet Explorer web browser
running on a Windows
2 Room Media Controller: RMC3 Operations & Installation Guide – DOC. 7558B
®
PC.
Crestron RMC3 3-Series Room Media Controller
3-Series Control Systems
The IP based 3-Series platform is engineered from the ground up to
deliver a network-grade server appliance capable of faithfully handling
everything from lighting and AV system control to total building
management.
Crestron 3-Series embodies a distinctively robust, dynamic, and secure
platform to elevate system designs to higher levels of performance and
reliability. Compared to other control systems, Crestron 3-Series provides
a pronounced increase in processing power and speed with more
memory, rock solid networking and IP control, and a unique modular
programming architecture.
Modular Programming Architecture
Designed for enhanced scalability, the RMC3 affords high-speed,
real-time multitasking to seamlessly run multiple programs
simultaneously. This exclusive modular programming architecture
(MPA)* lets programmers independently develop and run device-specific
programs for lighting, shades, HVAC, security, AV, etc., allowing for the
optimization of each program and for changes to be made to one program
without affecting the whole. Even as a system grows, processing
resources can easily be shifted from one 3-Series processor to another
without rewriting any code. The end benefit is dramatically simplified
upgradability with minimal downtime, whether implementing changes on
site or remotely via the network.
Operations
Robust Ethernet and IP Control
High-speed Ethernet connectivity enables integration with IP-controllable
devices and allows the RMC3 to be part of a larger managed control
network. Whether residing on a sensitive corporate LAN, a home
network, or accessing the Internet through a cable modem, the RMC3
provides secure, reliable interconnectivity with IP-enabled touch screens,
computers, mobile devices, video displays, media servers, security
systems, lighting, HVAC, and other equipment—whether on premises or
across the globe.
* To enable modular programming architecture on the RMC3 requires the purchase
of one SW-RMC3-10PROG license. The license enables support for running up
to 10 simultaneous programs on a single RMC3. The license is not required if
running only one program on the RMC3.
& Installation Guide – DOC. 7558B Room Media Controller: RMC3 3
3-Series Room Media Controller Crestron RMC3
Control Apps and XPanel
Native to every 3-Series control system, Crestron XPanel technology
transforms any laptop or desktop computer into a virtual Crestron touch
screen. Crestron control apps deliver the Crestron touch screen
experience to iPhone, iPad, and Android devices, allowing safe
monitoring and control of the entire residence or commercial facility
using the one device that goes everywhere. Even Samsung Smart TV has
a Crestron control app available.
Crestron Fusion Enterprise Management
Crestron Fusion provides an integrated platform for creating truly smart
buildings that save energy, enhance worker productivity, and prolong the
life span of valuable equipment. As part of a complete managed network
in a corporate enterprise, college campus, convention center, or any other
facility, the RMC3 works integrally with Fusion RV
Management Software to enable remote scheduling, monitoring, and
control of rooms and technology from a central help desk. Fusion EM
Energy Management Software enables organizations to reduce energy
consumption by tracking real-time usage and automating control of
lighting, shades, and HVAC.
®
Remote Asset
®
SNMP Support
Built-in SNMP support enables integration with third-party IT
management software, allowing network administrators to manage and
control Crestron systems on the network in an IT-friendly format.
Cresnet
Cresnet provides a dependable network wiring solution for Crestron
keypads, lighting controls, thermostats, shades, and other devices that do
not require the higher speed of Ethernet. The Cresnet bus offers easy
wiring and configuration, carrying bidirectional communication and
24 Vdc power to each device over a simple 4-conductor cable.*
* The NET (Cresnet) port on the RMC3 is a 3-pin connector that provides
connectivity for Cresnet data only—the port does not provide power.
The Cresnet power conductor does not terminate to the RMC3. An external
Cresnet power supply is required to provide power for Cresnet devices.
4 Room Media Controller: RMC3 Operations & Installation Guide – DOC. 7558B
Crestron RMC3 3-Series Room Media Controller
To assist with troubleshooting, the RMC3 includes the Crestron
patent-pending Network Analyzer which continuously monitors the
integrity of the Cresnet network for wiring faults, marginal performance,
and other errors.
Onboard Control Ports
In addition to Ethernet, the RMC3 includes a variety of control ports for
interfacing with third-party equipment. A single bidirectional COM port
(RS-232/422/485) and two IR ports allow for interfacing with AV
devices, small appliances, and other equipment. Two programmable relay
ports are provided for controlling projection screens, lifts, power
controllers, door strikes, and other contact closure actuated equipment.
Two digital input ports enable the integration of occupancy sensors,
power sensors, door switches, or anything else that provides a dry contact
closure or low-voltage logic signal. Additional control ports, lighting and
motor controls, and other types of interfaces can be added easily using
Crestron DIN Rail Series lighting and automation modules.
BACnet/IP
Native support for the BACnet/IP communication protocol provides a
direct interface to third-party building management systems over
Ethernet, simplifying integration with HVAC, security, fire and life
safety, voice and data, lighting, shades, and other systems. Using
BACnet/IP, each system runs independently with the ability to
communicate together on one platform for a truly smart building.
*
Operations
* License required. The RMC3 supports a maximum of 500 BACnet objects when
dedicated for BACnet use only. Actual capabilities are contingent upon the
overall program size and complexity.
& Installation Guide – DOC. 7558B Room Media Controller: RMC3 5
3-Series Room Media Controller Crestron RMC3
Power over Ethernet
Using Power over Ethernet (PoE) technology, the RMC3 gets its
operating power through the LAN wiring. PoE eliminates the need for a
local power supply or any dedicated power wiring. A PoE injector
(PWE-4803RU, sold separately) simply connects in line with the LAN
cable at any convenient location. Crestron PoE switches
(CEN-SW-POE-5 or CEN-SWPOE-16, sold separately) may also be used
to provide a total networking solution with built-in PoE.
Integrator Friendly Enclosure
The RMC3 features the Crestron IFE form factor, a compact “Integrator
Friendly Enclosure” design that fits almost anywhere and enables a
variety of installation options. Its shape allows multiple RMC3s and
other IFE compliant devices to be stacked together. Using the included
mounting bracket, it can be fastened to any flat surface or snapped onto a
standard DIN rail. Rack mount and pole mount options (sold separately)
are also available.
Specifications
Specifications for the RMC3 are listed in the following table.
RMC3 Specifications
SPECIFICATION DETAILS
Control Engine 3-Series;
Real time, preemptive
multithreaded/multitasking kernel;
Transaction-Safe Extended FAT
file system;
Supports up to 10 simultaneously
Memory
DDR3 SDRAM
Flash
External Storage
running programs (license
required)
256 MB
4 GB
Supports USB mass storage
devices
1
(Continued on following page)
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Crestron RMC3 3-Series Room Media Controller
RMC3 Specifications (Continued)
SPECIFICATION DETAILS
Communications
Ethernet
10/100 Mbps, auto-switching,
auto-negotiating, auto-discovery,
full/half duplex, industry-standard
TCP/IP stack, UDP/IP, CIP,
DHCP, SSL, IEEE 802.1X,
2
SNMP, BACnet/IP
, IPv4 or IPv6,
Active Directory authentication,
web server, SMTP e-mail client,
installer setup via Crestron
Toolbox or MSIE
3
, IEEE 802.3af
and 802.3at Type 1 compliant
Cresnet Cresnet master mode
USB Supports computer console and
USB mass storage devices via
USB OTG (On-The-Go) port
RS-232/422/485 For 2-way device control and
monitoring;
Supports RS-232, RS-422, or
RS-485 up to 115.2 kBd with
hardware and software
handshaking
Operations
IR/Serial Supports 1-way device control via
infrared up to 1.2 MHz or serial
TTL/RS-232 (0-5 V) up to
115.2 kBd
Power
Power over Ethernet4 IEEE 802.3at Type 1 (802.3af
compatible) Class 0 (12.95 W)
PoE Powered Device
Default Net ID 02
(Continued on following page)
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3-Series Room Media Controller Crestron RMC3
RMC3 Specifications (Continued)
SPECIFICATION DETAILS
Environmental
Temperature 32º to 104º F (0º to 40º C)
Humidity 10% to 90% RH
(non-condensing)
Heat Dissipation 17 Btu/h
Construction
Enclosure IFE micro form factor, black and
blue plastic
Mounting Freestanding, stackable, surface
mount, or 35 mm DIN EN 60715
rail mount;
Occupies 8 DIN module spaces
(144 mm);
Surface/DIN rail mounting bracket
included, optional rack mount and
pole mount kits sold separately
Dimensions
Height 1.35 in (35 mm), 1.77 in (45 mm)
with bracket
Width 5.04 in (128 mm), 5.36 in
(137 mm) with bracket
Depth 2.86 in (73 mm)
Weight 7 oz (180 g)
Available Accessories
3-Series BACnet/IP
Support
CEN-SW-POE-5 5-Port PoE Switch
CEN-SWPOE-16 16-Port Managed PoE Switch
CNSP-XX Custom Serial Interface Cable
Crestron App Crestron App for Apple® iOS®
(Continued on following page)
3-Series Native BACnet/IP
Interface License
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Crestron RMC3 3-Series Room Media Controller
RMC3 Specifications (Continued)
SPECIFICATION DETAILS
Available Accessories
(Continued)
Crestron App for
Samsung Smart TV
Control App for Samsung Smart
TV
Crestron Mobile Pro® Control App for iPhone, iPad, and
Android Devices
CSP-LIR-USB IR Learner
Fusion EM Energy Management Software
Fusion RV Remote Asset Management
Software
IRP2 IR Emitter Probe
myCrestron Dynamic DNS Service for
Crestron Systems
PLMK-IFE-101 IFE Pole Mount Kit
PWE-4803RU PoE Injector
RMK-IFE-1U IFE Rack Mount Kit
RoomView® Express Remote Help Desk and Resource
Management Software
SW-RMC3-10PROG 10 Program MPA Support
License for RMC3
XPanel Crestron Control® for Computers
1. To enable modular programming architecture on the RMC3 requires the purchase
of one SW-RMC3-10PROG license. The license enables support for running up to
10 simultaneous programs on a single RMC3. The license is not required if
running only one program on the RMC3.
2. License required. The RMC3 supports a maximum of 500 BACnet objects when
dedicated for BACnet use only. Actual capabilities are contingent upon the
overall program size and complexity
3. Web-based installer setup requires the Microsoft Internet Explorer web browser
running on a Windows PC.
4. Power over Ethernet does not use or supply Cresnet power.
Operations
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3-Series Room Media Controller Crestron RMC3
Physical Description
This section provides information on the connections, controls, and
indicators available on the RMC3.
RMC3 Physical View (Front)
RMC3 Physical View (Rear)
RMC3 Overall Dimensions (Front)
5.04 in
(128 mm)
RMC3 Overall Dimensions (Rear)
1.35 in
(35 mm)
10 Room Media Controller: RMC3 Operations & Installation Guide – DOC. 7558B
Crestron RMC3 3-Series Room Media Controller
RMC3 Overall Dimensions (Top)
2.86 in
(73 mm)
RMC3 Connectors, Controls, and Indicators (Front)
9
2
3
8
10 11
4
5 6
12 13
77
1
RMC3 Connectors, Controls, and Indicators (Rear)
Operations
& Installation Guide – DOC. 7558B Room Media Controller: RMC3 11
3-Series Room Media Controller Crestron RMC3
Connectors, Controls, and Indicators
1
# CONNECTORS
,
CONTROLS, AND
INDICATORS
1 PWR LED (1) Dual-color amber/green
LED;
Indicates operating power
supplied via PoE;
Amber indicates that device is
booting;
Green indicates that device is
operating
2 NET LED (1) Amber LED indicates
communication with Cresnet
system
DESCRIPTION
3 MSG LED (1) Red LED, indicates that
processor has generated an
error message
4 LAN PoE2
Green
LED
Amber
LED
(1) 8-pin RJ-45 with 2 LED
indicators;
10BASE-T/100BASE-TX
Ethernet port, Power over
Ethernet compliant;
Green LED indicates
100BASE-TX link status;
Amber LED indicates Ethernet
Pin 8 Pin 1
activity
PIN SIGNAL PIN SIGNAL
1 TX + 5 N/C
2 TX - 6 RX 3 RX + 7 N/C
4 N/C 8 N/C
(Continued on following page)
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Crestron RMC3 3-Series Room Media Controller
Connectors, Controls, and Indicators (Continued)
1
# CONNECTORS
CONTROLS, AND
INDICATORS
,
DESCRIPTION
5 NET
(1) 3-pin 3.5 mm detachable
terminal block;
Cresnet master port (data only,
no power
3
)
Y: Data
Z: Data
G: Ground
6 HW-R Button (1) Recessed miniature push
button for hardware reset
(reboots the processor)
7 SW-R Button (1) Recessed miniature push
button for software reset
(restarts the SIMPL program)
8 USB-OTG
(1) USB Type Mini-AB female,
USB OTG port for computer
console and USB mass
storage devices (6 ft A male to
Mini-B male cable and A
female to Mini-A male adapter,
included)
Operations
9 DIGITAL IN 1-2
(1) 3-pin 3.5 mm detachable
terminal block comprising (2)
digital inputs (referenced to
GND);
Input voltage range: 0-24 Vdc;
Logic threshold: >
0/low, <
1.1 Vdc 1/high
2.0 Vdc
Input impedance: 2.2 kΩ pulled
up to 5 V
(Continued on following page)
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3-Series Room Media Controller Crestron RMC3
Connectors, Controls, and Indicators (Continued)
1
# CONNECTORS
CONTROLS, AND
INDICATORS
,
DESCRIPTION
10 RELAY 1-2
11 IR 1-2
12 COM
(1) 4-pin 3.5 mm detachable
terminal block comprising (2)
normally open, isolated relays;
Rated 1 A, 30 Vac/Vdc;
MOV arc suppression across
contacts
(1) 4-pin 3.5 mm detachable
terminal block comprising (2)
IR/Serial output ports;
IR output up to 1.2 MHz;
1-way serial TTL/RS-232
(0-5 V) up to 115.2 kBd
(1) 5-pin 3.5 mm detachable
terminal block;
Bidirectional RS-232/422/485
port;
Up to 115.2 kBd;
Hardware and software
handshaking support
RS-232 RS-422 RS-485
GND GND GND*
TX TX- TX-/RXRX RX+ Not Used
RTS TX+ TX+/RX+
CTS RX- Not Used
13 G
(1) 4-40 screw, chassis ground
lug
1. Interface connectors for NET, DIGITAL IN 1-2, RELAY 1-2, IR 1-2, and
COM ports are provided with the unit.
2. The pinout table indicates signal connections. Power (dc) applied by Ethernet
power sourcing equipment (PSE) can connect to signal pins or N/C pins.
3. The NET (Cresnet) port on the RMC3 is a 3-pin connector that provides
connectivity for Cresnet data only—the port does not provide power. The Cresnet
power conductor does not terminate to the RMC3. An external Cresnet power
supply is required to provide power for Cresnet devices.
14 Room Media Controller: RMC3 Operations & Installation Guide – DOC. 7558B
Crestron RMC3 3-Series Room Media Controller
Setup
Network Wiring
When wiring the Cresnet/Ethernet network, consider the following:
Use Crestron Certified Wire.
Use Crestron power supplies for Crestron equipment.
Provide sufficient power to the system.
CAUTION: Insufficient power can lead to unpredictable results
or damage to the equipment. Use the Crestron Power Calculator to
help calculate how much power is needed for the system
(www.crestron.com/calculators
).
Net ID
IP ID
For networks with 20 or more devices, use a Cresnet Hub/Repeater
(CNXHUB, sold separately) to maintain signal quality.
For more details, refer to “Check Network Wiring” on page 29.
Identity Code
NOTE: The latest software can be downloaded at
www.crestron.com/software.
The Net ID of the RMC3 has been factory set to 02. The Net ID is
defined as the “Master” control system on the Cresnet network and
cannot be changed.
The IP ID is set within the RMC3’s IP table using Crestron Toolbox.
For information on setting an IP table, refer to the Crestron Toolbox
help file.
Operations
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3-Series Room Media Controller Crestron RMC3
Installation
The RMC3 can be mounted onto a flat surface or standard DIN rail using
the included mounting bracket. The RMC3 is shipped with the mounting
bracket attached. For surface mounting instructions, refer to “Surface
Mounting” below. For DIN rail mounting instructions, refer to
“DIN Rail Mounting” on page 18.
Ventilation
Surface
Mounting
Rack m
mounting options. For rack mount instructions, refer to the Crestron
RMK-IFE-1U IFE Rack Mount Kit Installation Guide (Doc. 7627).
For pole mount instructions, refer to the Crestron PLMK-IFE-101 IFE
Pole Mount Kit Installation Guide (Doc. 7615). The manuals are
available at www.crestron.com/manuals
The RMC3 should be used in a well-ventilated area. The venting
holes should not be obstructed under any circumstances.
To prevent overheating, do not operate this product in an area that
exceeds the environmental temperature range listed in the table of
specifications. Consideration must be given if installed in a closed
area since the operating ambient temperature of the environment may
be greater than the room ambient temperature. Contact with thermal
insulating materials should be avoided on all sides of the unit.
The RMC3 can be mounted horizontally or vertically onto the top or
bottom of a flat surface.
To mount the RMC3 onto a flat surface, perform the following steps
(refer to the illustration on the next page):
ount and pole mount kits (sold separately) are also available as
.
1. Detach the RMC3 from the mounting bracket by pulling the left
and right flanges of the bracket outward to release the tabs that
hold the RMC3 in place.
2. Attach the mounting bracket to the flat surface using the four
mounting holes (one hole in each corner of the bracket) and the
appropriate mounting screws (not included).
3. Align the slots on the bottom of the RMC3 with the RMC3
mounting tabs of the bracket, and then press the RMC3 into the
bracket until the RMC3 snaps into place.
4. (Optional) Secure the RMC3 in the mounting bracket by using
the two included #6-32 x 3/8” Phillips pan head screws and the
hole on the left and right sides of the assembly.
16 Room Media Controller: RMC3 Operations & Installation Guide – DOC. 7558B
Crestron RMC3 3-Series Room Media Controller
Surface Mounting
Mounting Bracket
Left Flange
Right Flange
Screws, Phillips Pan Head (2)
#6-32 x 3/8”
Operations
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3-Series Room Media Controller Crestron RMC3
DIN Rail
Mounting
The RMC3 can be mounted onto a DIN rail.
To mount the RMC3 onto a DIN rail, perform the following steps (refer
to the illustration below):
1. Detach the RMC3 from the mounting bracket by pulling the left
and right flanges of the bracket outward to release the tabs that
hold the RMC3 in place.
2. Using a flat-head screwdriver, pull the DIN rail release tab
downward.
3. Position the DIN rail mounting tabs (located on the rear of the
bracket, not shown in the illustration) over the top edge of the DIN
rail, and then push the DIN rail release tab upward to lock the
mounting bracket onto the rail.
4. Align the slots on the bottom of the RMC3 with the RMC3
mounting tabs of the bracket, and then press the RMC3 into the
bracket until the RMC3 snaps into place.
5. (Optional) Secure the RMC3 in the mounting bracket by using
the two included #6-32 x 3/8” Phillips pan head screws and the
hole on the left and right sides of the assembly.
DIN Rail Mounting
Left Flange
DIN Rail
Release Tab
Mounting Bracket
Screws, Phillips Pan Head (2)
Right Flange
DIN Rail
(Not Included)
#6-32 x 3/8”
18 Room Media Controller: RMC3 Operations & Installation Guide – DOC. 7558B
Crestron RMC3 3-Series Room Media Controller
Hardware Hookup
Make the necessary connections as called out in the illustrations that
follow.
Hardware Connections for the RMC3 (Front)
USB-OTG
LAN PoE:
To/From
10BASE-T/100BASE-TX
802.3af PoE
Powered Device
To/From Network
NET:
Device
Hardware Connections for the RMC3 (Rear)
DIGITAL IN (1-2):
From Control
Devices
RELAY (1-2):
To Controllable
Devices
IR (1-2):
To IR Controlled
Devices
Ground
COM (1-2):
To/From
RS-232/422/485
Devices
NOTE: Ensure that the unit is properly grounded by connecting the
chassis ground lug to an earth ground (building steel).
Operations
& Installation Guide – DOC. 7558B Room Media Controller: RMC3 19
3-Series Room Media Controller Crestron RMC3
NOTE: To prevent overheating, do not operate this product in an area
that exceeds the environmental temperature range listed in the table of
specifications.
Additional Configuration
The RMC3 can be configured from a web browser. For details, refer to
“Online Configuration” on page 24.
20 Room Media Controller: RMC3 Operations & Installation Guide – DOC. 7558B
Crestron RMC3 3-Series Room Media Controller
Uploading and Upgrading
Crestron recommends using the latest programming software and that
each device contains the latest firmware to take advantage of the most
recently released features. However, before attempting to upload or
upgrade it is necessary to establish communication. Once communication
has been established, files (for example, programs or firmware) can be
transferred to the control system (or device). Finally, program checks can
be performed (such as changing the device ID or creating an IP table) to
ensure proper functioning.
NOTE: Crestron software and any files on the website are for authorized
Crestron dealers and Crestron Service Providers (CSPs) only. New users
must register to obtain access to certain areas of the site (including the
FTP site).
USB
Establishing Communication
Use Crestron Toolbox for communicating with the RMC3; refer to the
Crestron Toolbox help file for details. There are two methods of
communication: USB and TCP/IP.
NOTE: Required for initial setup of Ethernet parameters.
NOTE: Required for loading projects and firmware.
USB Communication
RMC3
USB
PC Running
Crestron Toolbox
Operations
The USB-OTG port on the RMC3 connects to the USB port on the PC
via the included Type A to Mini-B USB cable:
1. Click Tools | System Info.
2. Click the
& Installation Guide – DOC. 7558B Room Media Controller: RMC3 21
icon.
3-Series Room Media Controller Crestron RMC3
3. For Connection Type, select USB. When multiple USB devices are
connected, identify the RMC3 by entering “RMC3” in the Model
text box, the unit’s serial number in the Serial text box, or the
unit’s hostname (if known) in the Hostname text box.
4. Click OK. Communications are confirmed when the device
information is displayed.
TCP/IP
Ethernet Communication
RMC3
LA N
PC Running
Crestron Toolbox
The RMC3 connects to PC via Ethernet:
1. Use the Device Discovery Tool (click the
icon) in Crestron
Toolbox to detect all Ethernet devices on the network and their IP
configuration. The tool is available in Toolbox version 1.15.143 or
later.
2. Click on the RMC3 to display information about the device.
Programs and Firmware
Program or firmware files may be distributed from programmers to
installers or from Crestron to dealers. Firmware upgrades are available
from the Crestron website as new features are developed after product
releases. One has the option to upload programs via the programming
software or to upload and upgrade via the Crestron Toolbox. For details
on uploading and upgrading, refer to the Crestron Studio™ help file,
SIMPL Windows help file, or the Crestron Toolbox help file.
Crestron
Studio /
SIMPL
If a Crestron Studio (or SIMPL Windows) program is provided, it can be
uploaded to the control system using Crestron Studio (or SIMPL
Windows) or Crestron Toolbox.
Windows
22 Room Media Controller: RMC3 Operations & Installation Guide – DOC. 7558B
Crestron RMC3 3-Series Room Media Controller
Firmware
Check the Crestron website to find the latest firmware. (New users must
register to obtain access to certain areas of the site, including the FTP
site.)
Upgrade RMC3 firmware via Crestron Toolbox.
1. Establish communication with the RMC3 and display the “System
Info” window.
2. Select Functions | Firmware… to upgrade the RMC3 firmware.
Operations
& Installation Guide – DOC. 7558B Room Media Controller: RMC3 23
3-Series Room Media Controller Crestron RMC3
Configure for Operations
Before setting up the RMC3, the time and time zone need to be set.
The RMC3 can also be further configured using a web browser.
Set Date and Time
1. Establish communication with the RMC3 as described in
“Establishing Communication” on page 21.
2. In Crestron Toolbox, select Functions | System Clock….
3. Set the date and time.
Online Configuration
The RMC3 can be configured using the built-in web-based setup tool.
1. Using Internet Explorer, navigate to http://xxx.xx.xx.xxx/setup
where xxx.xx.xx.xxx is the IP address of the control system.
NOTE: The web-based setup tool is only accessible from Internet
Explorer.
NOTE: If a security warning is displayed, click Install to
continue.
The control system’s splash screen is displayed.
24 Room Media Controller: RMC3 Operations & Installation Guide – DOC. 7558B
Crestron RMC3 3-Series Room Media Controller
Splash Screen
2. Click Setup to display the “RMC3 Setup” menu.
“RMC3 Setup” Menu
Operations
& Installation Guide – DOC. 7558B Room Media Controller: RMC3 25
3-Series Room Media Controller Crestron RMC3
The “RMC3 Setup” menu displays the IP address, hostname, and
MAC address of the device. It also allows access to various setup
and programming screens. The “RMC3 Setup” menu contains
buttons for Ethernet Setup, Application Setup, Input/Output
Control, Diagnostics, and About as shown in the illustration on
the previous page.
3. Click one of the following options:
Ethernet Setup configures the RMC3’s Ethernet settings
and displays DHCP, hostname, IP address, subnet mask,
default router, domain, and MAC address settings.
Click Advanced Settings to specify DNS servers, web
server settings, and SSL settings.
Click MyCrestron Dynamic DNS to configure the
myCrestron.com Dynamic DNS service.
Click Ethernet Diagnostics to test Ethernet
Click Reboot to reboot the RMC3.
Application Setup selects programs to be loaded on startup
and controls which programs are running.
Input/Output Control configures the COM ports, operates
the relays, and monitors the digital inputs.
Diagnostics displays information about the connected
devices, hardware configuration, and error logs.
About displays firmware information.
4. Click the
communications.
icon to return to the previous screen.
26 Room Media Controller: RMC3 Operations & Installation Guide – DOC. 7558B
Crestron RMC3 3-Series Room Media Controller
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron
customer service representative.
RMC3 Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
Device does not
function.
MSG LED
illuminates.
Device is not
communicating
with the network.
Device is not
receiving power
from a Crestron
power source.
A hardware or
software failure
exists.
CORRECTIVE
ACTION
Use Crestron Toolbox
to poll the network.
Verify network
connection to the
device.
Use the provided
Crestron power
source. Verify
connections.
Verify that hardware
configuration matches
software
configuration. Use
Crestron Toolbox to
display the error log.
Operations
Compilation
errors
RLCMCVT166
and
RLCMCVT177
occur.
Poor analog
versus serial
signal definition
exists in the
SIMPL Windows
program.
Confirm properly
defined signal
definition in the
program.
(Continued on following page)
& Installation Guide – DOC. 7558B Room Media Controller: RMC3 27
3-Series Room Media Controller Crestron RMC3
RMC3 Troubleshooting (Continued)
TROUBLE POSSIBLE
CAUSE(S)
System locks
up.
Cresnet device
does not
respond.
Problem may
be due to
various
causes.
Device is not
wired
correctly.
CORRECTIVE ACTION
Hold down SW-R button on
control system front panel
to bypass program and
communicate directly with
processor. Refer to
“Troubleshooting
Communications” in the
Crestron 3-Series Control
System Reference Guide
(Doc. 7150) at
www.crestron.com/manuals
for more details.
Verify Cresnet wiring.
Device loses
functionality due
to electrostatic
discharge.
A/V system
device does not
respond.
Improper
NET ID is
used.
Device is
improperly
grounded.
IRP2 or serial
port is not
placed
properly.
Wrong
IR/serial port
is used.
Serial cable
is not wired
correctly.
Verify that device ID
matches NET ID in the
program.
Check that all ground
connections have been
made properly.
Verify placement of IRP2
(hold phosphor card under
IRP2 while pressing button)
and tighten serial cables.
Verify that proper IR or
serial port is defined.
Verify that serial cable is
wired correctly for RS-232,
422, 485.
28 Room Media Controller: RMC3 Operations & Installation Guide – DOC. 7558B
Crestron RMC3 3-Series Room Media Controller
Check Network Wiring
Use the
Right Wire
Calculate
Wire Length
To ensure optimum performance over the full range of the installation
topology, use Crestron Certified Wire only. Failure to do so may incur
additional charges if support is required to identify performance
deficiencies because of using improper wire.
When calculating the length of wire for a particular Cresnet run, the wire
gauge and the Cresnet power usage of each network unit to be connected
must be taken into consideration. Use Crestron Certified Wire only. If
Cresnet units are to be daisy chained on the run, the Cresnet power usage
of each network unit to be daisy chained must be added together to
determine the Cresnet power usage of the entire chain. If the unit is run
from a Crestron system power supply network port, the Cresnet power
usage of that unit is the Cresnet power usage of the entire run. The wire
gauge and the Cresnet power usage of the run should be used in the
following equation to calculate the cable length value on the equation’s
left side.
Cable Length Equation
L = Length of run (or chain) in feet
R = 6 Ohms (Crestron Certified Wire: 18 AWG (0.75 mm ))
or 1.6 Ohms (Cresnet HP: 12 AWG (4 mm ))
P = Cresnet power usage of entire run (or chain)
2
2
L <
Where:
40,000
R x P
Strip and Tin
Wire
Make sure the cable length value is less than the value calculated on the
right side of the equation. For example, a Cresnet run using 18 AWG
Crestron Certified Wire and drawing 20 watts should not have a length of
run more than 333 feet (101 meters). If Cresnet HP is used for the same
run, its length could extend to 1250 feet (381 meters).
NOTE: All Crestron certified Cresnet wiring must consist of two
twisted pairs. One twisted pair is the 24 and G pair and the other twisted
pair is the Y and Z pair.
When daisy chaining Cresnet units, strip the ends of the wires carefully
to avoid nicking the conductors. Twist together the ends of the wires that
share a pin on the network connector and tin the twisted connection.
Apply solder only to the ends of the twisted wires. Avoid tinning too far
up the wires or the end becomes brittle. Insert the tinned connection into
the Cresnet connector and tighten the retaining screw. Repeat the
procedure for the other three conductors.
Operations
& Installation Guide – DOC. 7558B Room Media Controller: RMC3 29
3-Series Room Media Controller Crestron RMC3
Add Hubs
Use of a Cresnet Hub/Repeater (CNXHUB) is advised whenever the
number of Cresnet devices on a network exceeds 20 or when the
combined total length of Cresnet cable exceeds 3000 feet (914 meters).
Reference Documents
All documents mentioned in this guide are available from the Crestron
website.
List of Related Reference Documents
DOCUMENT TITLE
3-Series Control Systems Reference Guide
PLMK-IFE-101 IFE Pole Mount Kit Installation Guide
RMK-IFE-1U IFE Rack Mount Kit Installation Guide
Further Inquiries
To locate specific information or resolve questions after reviewing this
guide, contact Crestron's True Blue Support at 1-888-CRESTRON
[1-888-273-7876] or, for assistance within a particular geographic region,
refer to the listing of Crestron worldwide offices at
www.crestron.com/offices
.
To post a question about Crestron products, log onto Crestron’s Online
Help at www.crestron.com/onlinehelp
user account to fully benefit from all available features.
. First-time users must establish a
Future Updates
As Crestron improves functions, adds new features, and extends the
capabilities of the RMC3, additional information may be made available
as manual updates. These updates are solely electronic and serve as
intermediary supplements prior to the release of a complete technical
documentation revision.
Check the Crestron website periodically for manual update availability
and its relevance. Updates are identified as an “Addendum” in the
Download column.
30 Room Media Controller: RMC3 Operations & Installation Guide – DOC. 7558B
Crestron RMC3 3-Series Room Media Controller
Return and Warranty Policies
Merchandise Returns / Repair Service
1. No merchandise may be returned for credit, exchange or service without prior authorization from
Crestron. To obtain warranty service for Crestron products, contact an authorized Crestron dealer.
Only authorized Crestron dealers may contact the factory and request an RMA (Return
Merchandise Authorization) number. Enclose a note specifying the nature of the problem, name
and phone number of contact person, RMA number and return address.
2. Products may be returned for credit, exchange or service with a Crestron Return Merchandise
Authorization (RMA) number. Authorized returns must be shipped freight prepaid to Crestron,
6 Volvo Drive, Rockleigh, N.J. or its authorized subsidiaries, with RMA number clearly marked
on the outside of all cartons. Shipments arriving freight collect or without an RMA number shall
be subject to refusal. Crestron reserves the right in its sole and absolute discretion to charge a 15%
restocking fee plus shipping costs on any products returned with an RMA.
3. Return freight charges following repair of items under warranty shall be paid by Crestron,
shipping by standard ground carrier. In the event repairs are found to be non-warranty, return
freight costs shall be paid by the purchaser.
Crestron Limited Warranty
Crestron Electronics, Inc. warrants its products to be free from manufacturing defects in materials and
workmanship under normal use for a period of three (3) years from the date of purchase from Crestron,
with the following exceptions: disk drives and any other moving or rotating mechanical parts, pan/tilt heads
and power supplies are covered for a period of one (1) year; touch screen display and overlay components
are covered for 90 days; batteries and incandescent lamps are not covered.
This warranty extends to products purchased directly from Crestron or an authorized Crestron dealer.
Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if any.
Crestron shall not be liable to honor the terms of this warranty if the product has been used in any
application other than that for which it was intended or if it has been subjected to misuse, accidental
damage, modification or improper installation procedures. Furthermore, this warranty does not cover any
product that has had the serial number altered, defaced or removed.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall Crestron
be liable for incidental or consequential damages of any kind (property or economic damages inclusive)
arising from the sale or use of this equipment. Crestron is not liable for any claim made by a third party or
made by the purchaser for a third party.
Crestron shall, at its option, repair or replace any product found defective, without charge for parts or labor.
Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the
unexpired portion of the warranty.
Except as expressly set forth in this warranty, Crestron makes no other warranties, expressed or implied,
nor authorizes any other party to offer any warranty, including any implied warranties of merchantability or
fitness for a particular purpose. Any implied warranties that may be imposed by law are limited to the terms
of this limited warranty. This warranty statement supersedes all previous warranties.
Crestron software, including without limitation, product development software and product operating system software is licensed
to Crestron dealers and Crestron Service Providers (CSPs) under a limited non-exclusive, non-transferable license pursuant to a
separate end-user license agreement. The terms of this end user license agreement can be found at
www.crestron.com/legal/software_license_agree
ment.
Operations & Installation Guide – DOC. 7558B Room Media Controller: RMC3 31
Crestron Electronics, Inc. Operations & Installation Guide – DOC. 7558B
15 Volvo Drive Rockleigh, NJ 07647 (2037346)
Tel: 888.CRESTRON 01.14
Fax: 201.767.7576 Specifications subject to
www.crestron.com change without notice.
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