Crestron QM-WMC
Wall Plate Media Center
Operations & Installation Guide
This document was prepared and written by the Technical Documentation department at:
Crestron Electronics, Inc.
15 Volvo Drive
Rockleigh, NJ 07647
1-888-CRESTRON
All brand names, product names and trademarks are the property of their respective owners.
©2003 Crestron Electronics, Inc.
Crestron QM-WMC Wall Plate Media Center
Contents
Wall Plate Media Center: QM-WMC 1
Introduction......................................................................................1
Features and Functions ..........................................................1
Part Number Compatibility ...................................................2
Applications........................................................................... 3
Specifications......................................................................... 5
Physical Description ..............................................................7
Industry Compliance............................................................14
Setup...............................................................................................14
Network Wiring...................................................................14
QuickMedia Wiring.............................................................15
Identity Code .......................................................................18
Installation ...........................................................................22
Programming Software ..................................................................26
Programming with SystemBuilder.........................................28
Programming with SIMPL Windows..................................29
Programming with VisionTools™ Pro-e.............................34
Example Program ................................................................ 34
Uploading and Upgrading..............................................................34
Communication Settings......................................................35
Uploading a SIMPL Windows Program..............................38
Firmware Upgrade...............................................................39
Problem Solving............................................................................. 42
Troubleshooting...................................................................42
Further Inquiries ..................................................................44
Future Updates.....................................................................44
Return and Warranty Policies ........................................................ 45
Merchandise Returns / Repair Service ................................45
CRESTRON Limited Warranty ..........................................45
Operations & Installation Guide - DOC. 6237A Contents • i
Crestron QM-WMC Wall Plate Media Center
Wall Plate Media Center:
QM-WMC
Introduction
Features and Functions
The Wall Plate Media Center (QM-WMC) is part of the Crestron
MediaManager™ line of network devices, room control systems, and
signal routing solutions.
Functional Summary
• 2-gang Decora® style installation (3-gang when including the
optional QM-WMIC) can be mounted in a wall or podium
• Inputs for composite, S-video, and computer (RGBHV)
signals allow connection of a variety of video sources with
accompanying audio
• Auto-detection of video signals provides feedback for
operation of other system functions (i.e. display operation)
• Independent switching of audio and video signals allows
audio program from one video source to run simultaneously
with video program from another source
• Buffered computer output for connecting a local monitor
• QuickMedia port for simplified A/V wiring and connection to
QuickMedia receivers
• Two Cresnet
control systems and other Cresnet devices
®
ports for connection to Crestron® 2-Series
• Optional QM-WMIC provides two phantom-powered
microphone inputs for narration of video programs
Operations & Installation Guide - DOC. 6237A Wall Plate Media Center: QM-WMC • 1
Wall Plate Media Center Crestron QM-WMC
The QM-WMC is a Cresnet® network device that allows for easy
connection of audio, video, and computer equipment to a presentation
system using Crestron’s QuickMedia™ technology. The QM-WMC can
be installed in a wall or lectern using a 2½” (minimum) depth electrical
double-gang box and a Decora
QM-WMC, like all other QuickMedia (QM) devices, can be easily
configured for a variety of applications using Crestron’s
SystemBuilder™ software.
All media and control signals can be routed via a single QuickMedia
cable. The QM-WMC can be combined in a multi-gang electrical box
with Crestron’s Media Center Microphone Input (QM-WMIC) for
microphone inputs or C2N-DB6/8/12 decorator wall panels for room
control functions such as source selection, lighting, and volume.
®
style faceplate (not supplied). The
Installing the optional QM-WMIC Media Center Microphone Input into
the QM-WMC adds two Neutrik
®
Combo microphone inputs with
software enabled phantom power allowing microphone audio to be
delivered simultaneous to the selected audio program. Refer to the latest
revision of the QM-WMIC Operations & Installation Guide (Doc. 6245)
for more information.
Part Number Compatibility
Due to production changes, recently manufactured QM-WMC devices
are not compatible with specific QM-RMCRX devices. Similarly, newer
QM-RMCRX devices are not compatible with specific QM-WMC
devices.
To insure compatibility between a QM-WMC and QM-RMCRX, refer to
the following that lists part numbers for the QM-WMC along with
compatible part numbers for the QM-RMCRX.
Compatible Part Numbers for QM-WMC and QM-RMCRX
QM-WMC PART NUMBER: WORKS WITH QM-RMCRX
PART NUMBER:
6002013 6002008
6002423 6002432
NOTE: Part numbers can be found on the silver label affixed to each
device.
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Crestron QM-WMC Wall Plate Media Center
If you have a part that is not compatible with your existing equipment,
contact Crestron’s Customer Support Group for replacement information.
Applications
The QM-WMC and QM-WMIC are part of the Crestron MediaManager
line of integrated presentation solutions. They are ideally suited to work
with Crestron’s MediaManager receivers and control processors in a
presentation environment and allow quick connection of a variety of A/V
sources to a presentation system. These devices are designed for
conference room, auditorium, and lecture hall applications, or anywhere
else where audio, video, or computer equipment needs to be easily
connected and disconnected from a presentation system or room control
system. The QM-WMC allows users to bring their own A/V devices to a
wall plate in a presentation room while taking advantage of the
auditorium’s audio and video capabilities. For more information on this
and other applications, refer to the latest revision of the Crestron
MediaManager Control, Switching and Management Applications Guide
(Doc. 6244) which can be downloaded from the Downloads | Product
Manuals section of the Crestron website (www.crestron.com
).
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Wall Plate Media Center Crestron QM-WMC
The following block diagram represents the operation of the QM-WMC
with the optional QM-WMIC.
Block Diagram of Wall Plate Media Center
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Crestron QM-WMC Wall Plate Media Center
Specifications
The following table provides specifications for the QM-WMC.
Specifications for the QM-WMC
SPECIFICATION DETAILS
Power Requirements
With Optional QM-WMIC
Default Network ID 04
Video Formats Composite, S-video, RGBHV
Video Detection Within 2 seconds
Firmware QM-WMC.V.2.360.upg or later
Control System Update Files
2-Series Control System Version 3.117.CUZ or later
Front Connectors:
Computer Input (1) DB15HD female, video
Computer Output (1) DB15HD female for monitor
Computer Audio (1) 3.5mm mini-jack, computer
Composite Video (1) RCA (yellow), video sensing
1,2
5 Watts (0.21 Amp @ 24 VDC)
8 Watts (0.33 Amp @ 24 VDC)
sensing on H-sync
out
soundcard type
Composite Video Audio (2) RCA (red and white)
S-video (1) Mini-DIN 4-pin, video sense
on luminance signal
S-video Audio (2) RCA (red and white)
Rear Connectors (QM-WMC):
QuickMedia Output (1) RJ-45 CAT5 to QuickMedia
transmitter
Cresnet (2) 4-pin mini-Cresnet
QM-WMIC (1) Multi-pin ribbon connector for
optional QM-WMIC
Ground (1) Flying ground lead
(continued on next page)
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Wall Plate Media Center Crestron QM-WMC
Specifications for the QM-WMC (continued)
SPECIFICATION DETAILS
Video Composite, S-video, and RGB
Video Sensing Automatic sensing of composite,
S-video (luminance), and RGB
(H-Sync) with corresponding LED
indicators
Gain Composite: 0 dB (unity gain,
double termination)
S-video: 0 dB (unity gain, double
termination)
RGB: 0 dB (unity gain, double
termination)
Maximum Input Voltage 1.0 Vpp
Input Impedance 75 ohms
Bandwidth
> 100 MHz (-3 dB) at unity gain
(Composite & S-video)
Max Resolution/Refresh Rate
(RGB)
1600 x 1200 @ 60 Hz vertical
rate with CAT5/5E/6 cable length
of 100 meters and skew rating
3
≤ 15 ns / 100 meters
H and V Sync (RGB) H: 5.0 Vpp max into 1k ohms
V: 5.0 Vpp max into 2.2k ohms
Audio
Analog-Digital Conversion
Maximum line-level input
Input Impedance
Bandwidth
Operating Temperature and
Humidity
24 bit / 48 kHz
2 Vrms (Video), 1 Vrms (PC)
10k ohms
20 Hz to 20 kHz
41º to 104º F (5º to 40º C)
10 to 90% relative humidity
(non-condensing)
Dimensions and Weight Width: 3.50 in (8.89 cm)
Height: 4.11 in (10.44 cm)
Depth: 2.61 in (6.62 cm)
Weight: 8.0 oz (0.23 kg)
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Crestron QM-WMC Wall Plate Media Center
1. The latest software versions can be obtained from the Downloads | Software
Updates section of the Crestron website (www.crestron.com
NOTE following these footnotes.
2. Crestron 2-Series control systems include the AV2 and PRO2. Consult the
latest Crestron Product Catalog for a complete list of 2-Series control systems.
3. Longer lengths of CAT5/5E/6 cable can be used. However, the cumulative
skew must be ≤ 15 ns for the entire length of cable used between all QM
devices. Longer lengths of cable may experience eventual loss of bandwidth
when viewing higher resolution sources. For more information, refer to
“QuickMedia Wiring” on page 15.
NOTE: Crestron software and any files on the website are for Authorized
Crestron dealers and Crestron Authorized Independent Programmers
(CAIP) only. New users may be required to register to obtain access to
certain areas of the site (including the FTP site).
). Refer to the
Physical Description
Refer to the following illustrations. The front of the QM-WMC has
connections for composite video (RCA), S-video (Mini-DIN, 4-pin), and
RGB (DB15HD) inputs as well as corresponding stereo inputs for each
video source. An additional DB15HD connector allows the hookup of an
additional monitor.
LEDs on the front of the wall plate indicate power, Cresnet activity, the
video-source(s) that are detected, and setup mode.
The rear of the QM-WMC has two mini-Cresnet connectors for
integration into a Cresnet network as well as a QuickMedia connector for
simple connection of media signals to a QuickMedia receiver. A 14-pin
connector allows for connection to the optional QM-WMIC. Refer to the
latest revision of the QM-WMIC Operations & Installation Guide (Doc.
6245) which can be downloaded from the Downloads | Product Manuals
section of the Crestron website (www.crestron.com
NOTE: Decorative faceplates, as shown in the following illustration, are
not supplied with the wall plates.
).
Operations & Installation Guide - DOC. 6237A Wall Plate Media Center: QM-WMC • 7
Wall Plate Media Center Crestron QM-WMC
QM-WMC Shown with Optional QM-WMIC
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Crestron QM-WMC Wall Plate Media Center
Physical Views of the QM-WMC Wall Plate Media Center
3.50 in
(8.89 cm)
S-VIDEO
AUDIO
2.61 in
(6.62 cm)
(5.34 cm)
2.10 in
RL
R L
3.47 in
(8.81 cm)
4.11 in
(10.44 cm)
1.64 in
(4.18 cm)
(5.45 cm)
1.71 in
(4.33 cm)
2.14 in
NOTE: 2.50 in (6.35 cm)
BACK BOX DEPTH
REQUIRED
2.70 in
(6.85 cm)
QUICKMEDIA
CONNECTOR
Ports
All user A/V connections to the QM-WMC are made through the ports
on the front panel. Network, QM-WMIC, and QuickMedia connections
Operations & Installation Guide - DOC. 6237A Wall Plate Media Center: QM-WMC • 9
Wall Plate Media Center Crestron QM-WMC
are made on the rear of the unit. Refer to the illustrations and
descriptions, which follow.
NOTE: Interface connectors for the NET ports are provided with the
QM-WMC.
NOTE: Images shown are for illustrative purposes only.
VIDEO
RL
The yellow RCA connector is used for connecting a composite video
source to the presentation system. A corresponding set of stereo RCA
audio inputs (red and white) are provided for the video source’s audio
program. This port can automatically detect the presence of a composite
video signal. An LED indicates the presence of a composite video signal.
S-VIDEO
S-VIDEO
AUDIO
This 4-pin DIN-type connector is used for connecting an S-video source
to the presentation system. A corresponding set of stereo RCA audio
inputs (red and white) are provided for the video source’s audio program.
LR
This port can automatically detect the presence of a luminance video
signal on pin 3. An LED indicates the presence of a luminance signal.
Refer to the following table for pin assignments.
S-Video Pin Assignments
PIN DESCRIPTION
1 Ground
2 Ground
3 Luminance
2
4
3
1
4 Chrominance
COMPUTER
This female connector is used for connecting a computer’s RGB video
output to the presentation system. A corresponding 3.5mm mini-jack is
provided for the computer sound card output. This port can automatically
detect the presence of an H-sync video signal on pin 15. An LED near
the RGB connector indicates the presence of an H-sync signal. Refer to
the following table for pin-assignments.
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Crestron QM-WMC Wall Plate Media Center
RGB DB15HD Pin Assignments
PIN FUNCTION PIN FUNCTION
1 Red Video 9 No Connect
2 Green Video 10 Ground
3 Blue Video 11 No Connect
PIN 1
PIN 6
PIN 11
4 Reserved 12 Monitor Sense 1
PIN 5
5 Ground 13 Horizontal Sync
PIN 10
PIN 15
6 Red Ground 14 Vertical Sync
7 Green Ground 15 Monitor Sense 2
8 Blue Ground
NOTE: When looking at the wall plate, pin 1 is the top-left pin on the
connector. Pin 15 is located on the bottom-right of the connector.
MONITOR
This female connector is a buffered pass-through port for connecting a
secondary computer display to the computer’s RGB video output. Refer
to the following table for pin assignments.
RGB DB15HD Pin Assignments
PIN FUNCTION PIN FUNCTION
1 Red Video 9 No Connect
2 Green Video 10 Ground
3 Blue Video 11 No Connect
PIN 1
PIN 6
PIN 11
4 Reserved 12 No Connect
PIN 5
5 Ground 13 Horizontal Sync
PIN 10
PIN 15
6 Red Ground 14 Vertical Sync
7 Green Ground 15 No Connect
8 Blue Ground
NOTE: When looking at the wall plate, pin 1 is the top-left pin on the
connector. Pin 15 is located on the bottom-right of the connector.
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Wall Plate Media Center Crestron QM-WMC
TO MIC
This 14-pin connector located on the rear face of the unit is used to
connect the QM-WMC to the optional QM-WMIC. A connecting cable is
supplied with the QM-WMIC.
NET (x2)
These 4-pin mini-Cresnet connectors are for connection to the Cresnet
network. One connector is used to connect to the Cresnet network while
the second connector can be used to connect an optional C2N-DBF12
button pad or other Cresnet device. Cresnet power to the QM-WMC is
supplied through either of these connectors. For more information, refer
to “Network Wiring” on page 14.
QM
1
This eight-pin RJ-45 transport port allows connection of the QuickMedia
cable. It carries audio, video, and microphone signals over CAT5E cable.
8
For more information on QuickMedia refer to “QuickMedia Wiring” on
page 15.
QM Pin Assignments
PIN WIRE COLORS
DESCRIPTION
(568B)
1 WHITE/ORANGE - RGB Red
2 ORANGE + RGB Red
3 WHITE/GREEN - RGB Green
4 BLUE + Digital Audio
5 WHITE/BLUE - Digital Audio
6 GREEN + RGB Green
7 WHITE/BROWN - RGB Blue
8 BROWN + RGB Blue
NOTE: When transmitting S-video, luminance uses the green video
pathway, and chrominance uses the red video pathway. When
transmitting composite video, the signal is carried on the blue video
pathway.
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Crestron QM-WMC Wall Plate Media Center
NOTE: Use Crescat-QM, or good quality CAT5E / CAT6 cable to make
QuickMedia connections. The cumulative skew over the entire length
must be less than 15 ns. Refer to “QuickMedia Wiring” on page 15 for
cable specifications.
NOTE: When using Crescat-QM wiring, four additional wires are
included for making Cresnet connections. Refer to “QuickMedia Wiring”
on page 15 for cable specifications.
Indicators
The QM-WMC indicators are described in the following paragraphs.
PWR (Power)
This LED illuminates when 24 volts DC is supplied to the QM-WMC.
NET
This LED illuminates when communication between the control system
and the QM-WMC is established (the unit is polled on the network).
Illumination indicates that the SIMPL Windows program currently
loaded has a network device defined at the same Net ID as the
QM-WMC. The LED flashes when communication with the processor
occurs.
SETUP LED and Pushbutton
The QM-WMC is Touch-Settable ID-ready. A SETUP pushbutton is
concealed behind a Decora faceplate during normal use. The SETUP
pushbutton and its associated LED are used for setting a units network ID
during the initial configuration of a Cresnet system or when the device is
being added/replaced. Refer to “Method B (Touch Settable ID)” on page
20 for detailed information.
COMP
This LED illuminates when the presence of a computer video signal is
detected by the QM-WMC.
VIDEO
This LED illuminates when the presence of a composite video signal is
detected by the QM-WMC.
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Wall Plate Media Center Crestron QM-WMC
S-VID
This LED illuminates when the presence of an S-video signal is detected
by the QM-WMC.
Industry Compliance
As of the date of manufacture, the wall plate have been tested and found
to comply with specifications for CE marking and standards per EMC
and Radiocommunications Compliance Labelling (N11785).
NOTE: This device complies with part 15 of the FCC rules. Operation is
subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Setup
Network Wiring
NOTE: When installing network wiring, refer to the latest revision of
the wiring diagram(s) appropriate for your specific system configuration,
available from the Downloads | Product Manuals | Wiring Diagrams
section of the Crestron website (www.crestron.com).
When calculating the wire gauge for a particular Cresnet run, the length
of the run and the power factor of each network unit to be connected
must be taken into consideration. If Cresnet units are to be daisy-chained
on the run, the power factor of each unit to be daisy-chained must be
added together to determine the power factor of the entire chain. If the
unit is a home-run from a Crestron system power supply network port,
the power factor of that unit is the power factor of the entire run. The
length of the run in feet and the power factor of the run should be used in
the following resistance equation to calculate the value on the right side
of the equation.
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Crestron QM-WMC Wall Plate Media Center
(
Resistance Equation
R = Resistance (refer to table below).
L = Length of run (or chain) in feet.
PF = Power factor of entire run
or chain).
R <
40,000
L x PF
Where:
The required wire gauge should be chosen such that the resistance value
is less than the value calculated in the resistance equation. Refer to the
following table.
Wire Gauge Values
RESISTANCE (R) WIRE GAUGE
4
6
10
15
13
8.7
Doubled CAT5
16
18
20
22
Tripled CAT5
NOTE: All Cresnet wiring must consist of two twisted-pairs. One
twisted pair is the +24V conductor and the GND conductor and the other
twisted pair is the Y conductor and the Z conductor.
NOTE: When daisy-chaining Cresnet units, strip the ends of the wires
carefully to avoid nicking the conductors. Twist together the ends of the
wires that share a pin on the network connector, and tin the twisted
connection. Apply solder only to the ends of the twisted wires. Avoid
tinning too far up the wires or the end becomes brittle. Insert the tinned
connection into the Cresnet connector plug and tighten the retaining
screw. Repeat the procedure for the other three conductors.
NOTE: When using Crescat-QM wiring, a cable containing 4 wire pairs
is included for making QuickMedia connections.
QuickMedia Wiring
The Crestron QuickMedia cable (sold under the name “Crescat-QM”)
contains one CAT5E cable and one Cresnet cable in siamese jackets.
Installation of any QuickMedia device is as simple as installing one set of
Operations & Installation Guide - DOC. 6237A Wall Plate Media Center: QM-WMC • 15
Wall Plate Media Center Crestron QM-WMC
QuickMedia wires from the output of one device to the input of another.
Installations are flexible, affordable, and fast.
CRESCAT-QM Cable
NOTE: Do not untwist the two wires in a single pair for more than 1/31/2” (0.84 – 1.27 cm) when making a connection. The twists are critical
to canceling out interference between the wires.
The QuickMedia transport mechanism (receiver) uses frequency
compensation on each twisted pair video input to maintain high
resolutions (1600 x 1200) with CRESCAT-QM cable (which contains
both Cresnet and CAT5E wiring) and most good quality CAT5E and
CAT6 cables (where skew rating is ≤ 15 ns / 100 meters). The total
accumulated length of the cable determines the actual skew. For example,
when connecting the QM-WMC to a QM-MD9x2 and then to the QMRMCRX, the total accumulated skew must not exceed 15 ns.
NOTE: The length of CAT5/5E/6 cable that can be used can vary.
However, the total skew must be ≤ 15 ns.
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Crestron QM-WMC Wall Plate Media Center
NOTE: Longer lengths of cable may experience eventual loss of
bandwidth when viewing higher resolution sources.
The following diagram illustrates how composite, S-video, and RGB
video signals are transmitted over the CAT5E wire.
Quick Media Video Signals on CAT5E
NOTE: When transmitting S-video or composite video, luminance uses
the green video pathway, chrominance uses the red video pathway, and
composite uses the blue video pathway.
The pin assignments for Crescat-QM, CAT5, CAT5E, and CAT 6 wiring
are based on the EIA/TIA 568B RJ-45 Jack standard.
RJ-45 QuickMedia Connector
Pin 1
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Wall Plate Media Center Crestron QM-WMC
To determine which pin is number 1, hold the cable so that the end of the
eight-pin modular jack is facing you, with the clip down and the copper
side up. When looking down at the copper connections, pin 1 is on the far
right. The following table lists the pin assignments on the RJ-45
connector.
Pin and Pair Assignment
RJ-45
PIN #
1 2 WHITE/ORANGE - RGB RED - CHROMINANCE
2 2 ORANGE + RGB RED + CHROMINANCE
3 3 WHITE/GREEN - RGB GREEN - LUMINANCE
4 1 BLUE + AUDIO + AUDIO
5 1 WHITE/BLUE - AUDIO - AUDIO
6 3 GREEN + RGB GREEN + LUMINANCE
7 4 WHITE/BROWN - RGB BLUE - COMPOSITE
8 4 BROWN + RGB BLUE + COMPOSITE
CAT5E
PAIR #
WIRE COLORS
(568B)
QM
ASSIGNMENT
RGB AND
AUDIO
QM ASSIGNMENT
COMPOSITE,
S-VIDEO AND
AUDIO
NOTE: When using Crescat-QM wiring, a cable containing four wires is
included for making Cresnet connections.
Identity Code
All equipment and user interfaces within the network require a unique
identity code (Net ID). These codes are two-digit hexadecimal numbers
from 03 to FE. The Net ID of each unit must match an ID code specified
in the SIMPL Windows program. Refer to “Setting the Net ID in Device
Settings” on page 31 for details of the SIMPL Windows procedure.
Refer to the note
on page 34 for a
definition of
Viewport.
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The Net ID of the QM-WMC has been factory set to 04. The Net IDs
of multiple QM-WMCs in the same system must be unique. Net IDs
are changed from a personal computer (PC) via the Crestron Viewport.
NOTE: For detailed information on establishing communication
between the PC and control system, refer to “Communication Settings”
on page 35. If communication cannot be established, refer to the
Crestron QM-WMC Wall Plate Media Center
“Troubleshooting Communications” section in the respective Operations
Guide for the control system.
There are two different methods—Method A or Method B—for setting
the Net ID:
Method A (Cresnet address-settable ID), described below, applies to
devices in a Cresnet system with a CNX control system or with a 2Series control system and requires that a single unit be the only network
device connected to the control system.
Method B (Touch Settable ID or TSID), which begins on page 20,
applies to all TSID-ready devices in a Cresnet system with 2-Series
control system upgrade file (CUZ) version 3.029 or later. TSID
functionality makes it possible for the control system to recognize a
network device via its serial number, which is stored in the device’s
memory. This method does not require that any devices be disconnected
from the network; Net IDs may be set with the entire Cresnet system
intact. This method requires the use of the Crestron Viewport version
3.35 or later.
Use the appropriate method to set the Net ID.
Method A (Cresnet address-settable ID)
1. Ensure that the device requiring a Net ID change is the only
unit connected to the control system.
2. Open the Crestron Viewport.
3. From the Viewport menu, select Functions | Set Network ID.
The software checks the baud rate and then opens the "Set
Network ID" window.
4. In the "Set Network ID" window, select the device requiring a
Net ID change from the Current Network Devices text
window.
5. Select the new Net ID for the device from the Choose the new
network ID for the selected device (Hex): text box.
6. Click Set ID to initiate the change. This will display the "ID
command has been sent" window.
7. In the "Command Complete" window, click OK.
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Wall Plate Media Center Crestron QM-WMC
8. In the Current Network Devices text window, verify the new
Net ID code.
9. In the "Set Network ID" window, click Close.
NOTE: The new Net ID code may also be verified by selecting
Diagnostic | Report Network Devices in the Viewport (alternately,
select F4).
10. Repeat this procedure for each additional network device
requiring a Net ID change.
Method B (Touch Settable ID)
Before using this method, you should have a list of all current network
devices and their Net IDs, to avoid assigning duplicate IDs.
Set Net ID by TSID
These procedures are for TSID-enabled network devices during the initial
configuration of a Cresnet system or when such devices are being
added/replaced.
1. Ensure that all network devices are connected to the control
system.
2. Open the Crestron Viewport version 3.35 or later.
3. From the Viewport menu, select Functions | Assign Cresnet
ID by Serial Number. The “Set Net ID by TSID” window
appears. The window is first displayed with the data fields
empty.
4. Click on the Search for Touch Settable Devices button. The
system searches the network and lists all TSID-enabled
devices found. The list is similar to the report produced by
pressing F4 (Report Network Devices); the first eight digits of
each line constitute the TSID number (hexadecimal form of
the serial number).
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“Set Net ID by TSID” Window
5. Enter either the serial number or TSID number of the device
that requires a change. The list scrolls to and highlights the
device listing. The listing should show the device’s current
Cresnet ID (a.k.a. Net ID).
6. Enter the Cresnet ID that the device should be set to and click
OK. The number you enter should appear on the list.
CAUTION: This function does not prevent you from setting duplicate
IDs. Be sure to check current assignments before entering the desired
Cresnet ID number.
Serial Number to TSID Conversion
This utility is useful in a case where there are multiple devices of the
same type on a network, you need to locate a particular one, you know
the TSID but not the serial number, and your site installation list is based
on device serial numbers. In this (or the reverse) situation, do the
following:
1. Open the Crestron Viewport.
Operations & Installation Guide - DOC. 6237A Wall Plate Media Center: QM-WMC • 21
Wall Plate Media Center Crestron QM-WMC
2. From the Viewport menu, select Functions | Serial Number
ÅÆ TSID Conversion Tool. The “Serial Number ÅÆTSID
Conversion Tool” window is displayed.
“Serial Number to TSID Conversion Tool” Window
3. Enter the serial number or TSID number as instructed; press
the appropriate button to obtain the corresponding number.
NOTE: Enter serial numbers, including spaces, exactly as they appear
on the unit label. Alpha characters in serial numbers or TSID numbers
may be entered in upper or lower case.
Installation
NOTE: If the QM-WMIC is to be used, refer to the installation
instructions in the latest revision of the QM-WMIC Operations &
Installation Guide (Doc. 6245) which can be downloaded from the
Downloads | Product Manuals section of the Crestron website
(www.crestron.com
The following tools/hardware are required for installation.
• CRESCAT-QM QuickMedia cable or equivalent (not supplied)
terminated with RJ-45 connector for media signals and miniphoenix connector for Cresnet signals. Refer to “QuickMedia
Wiring” on page 15 and “Network Wiring” on page 14 for pin
assignments.
).
• Phillips screwdriver (not supplied)
• Four 6-32 x ¾”L pan head Phillips screws (supplied)
22 • Wall Plate Media Center: QM-WMC Operations & Installation Guide - DOC. 6237A
Crestron QM-WMC Wall Plate Media Center
After the CRESCAT-QM wiring has been installed and verified, use the
following installation procedure and diagrams to install the wall plate in a
2½”, double-gang electrical box.
1. Turn Cresnet system power OFF.
2. Connect the Cresnet cable with the supplied connector plug to
the wall plate’s Cresnet port and the other end to the control
system. Refer to the illustration after step 4 for the location of
the Cresnet ports.
3. Connect the terminated QuickMedia cable to the wall plate’s
RJ-45 QuickMedia port and the other end to an available
QuickMedia port on a QuickMedia device. Refer to the
illustration after step 4 for the location of the QuickMedia
port.
4. Remove the pre-cut insulation as shown in the following
illustration and connect the grounding wire on the back of the
device to ground. Suitable grounding methods are:
• Connect the grounding wire as shown in the following
diagram, to the electrical box (the electrical box must be
earth grounded) or a ground wire in the electrical box.
Grounding QM-WMC to Grounded Electrical Box
24
Y
QM-RMCRX QM-WMC
Z
G
SHIELD
Grounded Electrical Box
Floating
Grounding
Wire
Operations & Installation Guide - DOC. 6237A Wall Plate Media Center: QM-WMC • 23
Wall Plate Media Center Crestron QM-WMC
OR
• Connect the ground wires to the Cresnet shield and
connect the Cresnet shield at the QM-RMCRX to the
chassis of the QM-RMCRX as shown in the following
diagram. The QM-RMCRX chassis must be connected to
an earth ground. In this instance, the Cresnet shield is not
connected to Cresnet ground.
Grounding QM-WMC Using Cresnet Shield to Grounded Chassis
Electrical Box Isolated from Ground
QM-RMCRX
or
CP2, CP2E,
MC2E, MC2W, MP2, MP2E
24 VDC
Line
Voltage
CHASSIS TO
EARTH GROUND
24
Y
QM-WMC
Z
G
SHIELD
Grounding
Wire
NOTE: When the Cresnet shield is used to connect the
QM-WMC to the ground terminal of a PRO2, PAC2,
AV2, or any other 2-Series control system where the
chassis is already earth grounded, the grounding wire
from the control system to earth ground is unnecessary.
24 • Wall Plate Media Center: QM-WMC Operations & Installation Guide - DOC. 6237A
Crestron QM-WMC Wall Plate Media Center
Installation Diagram Showing Cresnet Ports, QuickMedia Port, and
Grounding Lead
5. Make sure the plate is properly oriented (labels are upright),
and place it in the electrical box.
CAUTION: Excess wire that is pinched between the wall plate and
electrical box could short out. Make sure that all excess wire is
completely inside the electrical box and not between the box and the wall
plate.
6. Attach the wall plate to the electrical box using the supplied
6-32 x ¾”L pan-head screws as shown in the following
diagram.
Operations & Installation Guide - DOC. 6237A Wall Plate Media Center: QM-WMC • 25
Wall Plate Media Center Crestron QM-WMC
Install Wall Plate into Wall Box
ELECTRICAL BOX-2.5 INCH MINIMUM DEPTH
(NOT SUPPLIED)
6-32 X
TO MOUNT TO ELECTRICAL BOX
7. Attach an appropriate Decora (or equivalent, not supplied)
faceplate.
8. Turn Cresnet system power ON.
Programming Software
Have a question or comment about Crestron software?
Answers to frequently asked questions (FAQs) can be viewed in the
Online Help section of the Crestron website (www.crestron.com
http://www.crestron.com/accounts/login.asp
view questions you have submitted to Crestron’s True Blue Support.
First-time users will need to establish a user account.
3
INCH PAN HEAD SCREW (SUPPLIED)
4
to post your own question or
). Go to
26 • Wall Plate Media Center: QM-WMC Operations & Installation Guide - DOC. 6237A
Crestron QM-WMC Wall Plate Media Center
Setup is easy thanks to Crestron’s Windows-based programming
software. Crestron’s SystemBuilder software creates a complete project,
with no special programming required. SystemBuilder completes all
necessary programming for a base system including all touchpanel
screens and the control system program. The program output of
SystemBuilder is a SIMPL Windows program with much of the
functionality encapsulated in macros and templates. Once SystemBuilder
creates the project, the system interfaces and program logic can be
customized in SystemBuilder or can be easily modified with Crestron
development tools (i.e., SIMPL Windows and Crestron VisionTools
Pro-e (VT Pro-e) software packages).
SystemBuilder comes with templates for all supported interfaces. If a
user wishes to create a touchpanel project using templates with a
different look-and-feel, this can be accomplished by making a custom
template. This custom template can then be used by SystemBuilder to
create the final project files to be loaded into the panels. Alternatively,
VT Pro-e can be used to tweak projects created with the SystemBuilder
or develop original touchpanel screen designs.
®
Once the program created by SystemBuilder is loaded into the control
system, Digital Media Tools (DMT) Software can be used to tune the
system for optimal performance. DMT software can be used to test the
quality of audio and video signals as well as fine-tune audio and video
settings.
NOTE: Crestron recommends the use of SystemBuilder and Digital
Media Tools software for creating and fine-tuning a QuickMedia system.
NOTE: Crestron recommends that you use the latest software to take
advantage of the most recently released features. The latest software is
available from the Downloads | Software Updates section of the Crestron
website (www.crestron.com
).
NOTE: Crestron software and any files on the website are for
Authorized Crestron dealers and Crestron Authorized Independent
Programmers (CAIP) only. New users may be required to register to
obtain access to certain areas of the site (including the FTP site).
Operations & Installation Guide - DOC. 6237A Wall Plate Media Center: QM-WMC • 27
Wall Plate Media Center Crestron QM-WMC
p
f
The following are the earliest useable software version requirements for
the PC:
• (Optional) SystemBuilder version 1.02 or later. Requires
SIMPL Windows.
• SIMPL Windows version 2.05.08 or later. Requires SIMPL+
®
Cross Compiler version 1.1.
• Crestron Database version 16.0.5 or later. Required by SIMPL
Windows.
• Digital Media Tools software version 3.00.00 or later.
Programming with SystemBuilder
The easiest
method of
rogramming,
but does not
offer as much
lexibility
as SIMPL
Windows.
SystemBuilder can automatically program MediaManager systems for
residential and commercial applications such as meeting rooms, home
theater, video conferencing, and lighting. The interface of this tool guides
you through a few basic steps for specifying the control system,
touchpanels, network devices, and functionality. SystemBuilder then
programs the system, including all touchpanel projects and control
system logic.
Selection of QM-WMC and QM-WMIC in SystemBuilder
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Crestron QM-WMC Wall Plate Media Center
SystemBuilder integrates fully with Crestron's suite of software
development tools, including SIMPL Windows, VT Pro-e, and the
Crestron Database. Both access these tools behind the scenes, enabling
you to easily create robust systems.
Programming with SIMPL Windows
NOTE: While SIMPL Windows can be used to program the QM-WMC,
it is recommended to use SystemBuilder and Digital Media Tools
software for configuring and tuning a QuickMedia system.
NOTE: The following are acceptable file extensions for programs that
include a QM-WMC, developed for specific control system types:
.smw: projectname.smw (SIMPL Windows source file)
.spz: projectname.spz (compiled file for 2-series)
.usp: projectname.usp (source code module for SIMPL+)
SIMPL Windows is Crestron's software for programming Crestron
control systems. It provides a well-designed graphical environment with
a number of workspaces (i.e., windows) in which a programmer can
select, configure, program, test, and monitor a Crestron control system.
SIMPL Windows offers drag and drop functionality in a familiar
Windows
environment.
NOTE: The following assumes that the reader has knowledge of SIMPL
Windows. If not, refer to the extensive help information provided with
the software.
NOTE: In the following description, the QM-RMCRX control system is
used.
This section explains how to create a SIMPL Windows program that
includes a wall plate.
Configuration Manager is where programmers “build” a Crestron control
system by selecting hardware from the Device Library. In Configuration
Manager, drag the QM-RMCRX from the Control Systems folder of the
Device Library and drop it in the upper pane of the System Views. The
QM-RMCRX with its associated communication ports is displayed in the
System Views upper pane.
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Wall Plate Media Center Crestron QM-WMC
QM-RMCRX System View
The System Views lower pane displays the QM-RMCRX system tree.
This tree can be expanded to display and configure the communications
ports.
Expanded QM-RMCRX System Tree
C2Net-Device Slot in Configuration Manager
To incorporate a QM-WMC into the system, drag the QM-WMC from
the Cresnet Control Modules | QM Series folder of the Device Library
and drop it in System Views. The QM-RMCRX system tree displays the
QM-WMC in Slot 5, with a default Net ID of 04 as shown in the
following illustration.
NOTE: The QM-WMC device is used for both a QM-WMC and a
QM-WMC with the optional QM-WMIC.
NOTE: The first QM-WMC in a system is preset with a Net ID of 04
when its symbol is dragged into the upper pane of System Views.
Additional units are assigned different Net ID numbers as they are added.
30 • Wall Plate Media Center: QM-WMC Operations & Installation Guide - DOC. 6237A
Crestron QM-WMC Wall Plate Media Center
C2Net Device, Slot 5
The QM-WMC is broken down into two slots. The first slot (Slot 1) is for
programming the QM-WMC. The second slot (Slot 2) is for
programming the QM-WMIC when it is installed.
Setting the Net ID in Device Settings
Double-click the QM-WMC icon in the upper pane to open the “Device
Settings” window. This window displays QM-WMC device information.
The Net ID can be changed in this window using the Net ID tab, as
shown in the following figure.
“QM-WMC Device Settings” Window
Operations & Installation Guide - DOC. 6237A Wall Plate Media Center: QM-WMC • 31
Wall Plate Media Center Crestron QM-WMC
NOTE: This procedure sets the Net ID for the QM-WMC in the program
only. It does not automatically set the Net ID for the wall plate itself.
SIMPL Windows automatically changes Net ID values of a device added
to a program if a duplicate device or a device with the same Net ID
already exists in the program. Always ensure that the hardware and
software settings of the Net ID match. For Net ID hardware setting
details, refer to “Identity Code” on page 18.
QM-WMC Symbol in Programming Manager
Programming Manager is where programmers “program” a Crestron
control system by assigning signals to symbols. The following describes
the QM-WMC symbol in the SIMPL Windows Programming Manager.
The signals for the QM-WMC are in Slot 1 of the QM-WMC symbol.
Double-click Slot 1 to view the symbol.
NOTE: Slot 2 of the QM-WMC symbol contains the symbol for the
QM-WMIC. For more information on the QM-WMIC symbol, refer to
the latest revision of the QM-WMIC Operations and Installation Guide
(Doc. 6245) which can be downloaded from the Downloads | Product
Manuals section of the Crestron website (www.crestron.com
).
QM-WMC (Slot 1) symbol in SIMPL Windows Programming Manager
The following tables list the symbol’s input and output signals,
respectively, and their functional descriptions.
QM-WMC Analog Input Signal Descriptions
INPUT DESCRIPTION
VidInput Select Selects the video source to be used.
AudInput Select Selects the audio source to be used.
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Crestron QM-WMC Wall Plate Media Center
Signal Values for “VidInput Select”
SIGNAL
SOURCE
VALUE
1 Selects RGB input.
2 Selects composite video input.
3 Selects S-video input.
NOTE: Use an Analog Initialize to send a decimal input signal to the
symbol.
Signal Values for “AudInput Select”
SIGNAL
SOURCE
VALUE
0 Mute
1 Selects PC audio.
2 Selects RCA 1 (associated with composite video input).
3 Selects RCA 2 (associated with S-video input).
NOTE: Use an Analog Initialize to send a decimal input signal to the
symbol.
QM-WMC Digital Output Signal Descriptions
OUTPUT DESCRIPTION
RGB Detect Goes high when RGB signal is detected.
Composite Detect Goes high when video signal is detected.
Svideo Detect Goes high when luminance signal is detected.
QM-WMC Analog Output Signal Descriptions
OUTPUT DESCRIPTION
VidInput Select-F Indicates the video source that is selected.
AudInput Select-F Indicates the audio source that is selected.
NOTE: Returned values match values that were selected for the
VidInput Select and AudInput Select inputs.
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Wall Plate Media Center Crestron QM-WMC
Programming with VisionTools™ Pro-e
Touchpanel screens should be created in VT Pro-e to allow selection of
video and audio source signals. There are no special programming
requirements to use the functions of the QM-WMC in a room-control
system.
Example Program
An example program for the wall plate is available from the Crestron
FTP site (ftp://ftp.crestron.com/Examples
WMIC.ZIP.
). Search for QM-WMC_QM-
Uploading and Upgrading
Assuming a PC is properly connected to the entire system, Crestron
programming software allows the programmer to upload programs and
projects to the system and touchpanel and firmware to the wall plates
after their development. However, there are times when the files for the
program and projects are compiled and not uploaded. Instead, compiled
files may be distributed from programmers to installers, from Crestron to
dealers, etc. Even firmware upgrades are available from the Crestron
website as new features are developed after product releases. In those
instances, one has the option to upload via the programming software or
to upload and upgrade via the Crestron Viewport.
NOTE: The Crestron Viewport is available as a pull-down command
from SIMPL Windows and VT Pro-e (Tools | Viewport) or as a
standalone utility. The Viewport utility performs multiple system tasks,
primarily via an RS-232 or TCP/IP connection between the control
system and a PC. It is used to observe system processes, upload new
operating systems and firmware, change system and network parameters,
and communicate with network device consoles and touchpanels, among
many other tasks. Viewport can also function as a terminal emulator for
generic file transfer. All of these functions are accessed through the
commands and options in the Viewport menus. Therefore, for its
effectiveness as a support and diagnostic tool, the Crestron Viewport may
be preferred over development tools when uploading programs and
projects.
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Crestron QM-WMC Wall Plate Media Center
The following sections define how one would upload a SIMPL Windows
program to the control system, or upgrade the firmware of the
QM-WMC. However, before attempting to upload or upgrade, it is
necessary to establish communications.
Communication Settings
NOTE: For laptops and other PCs without a built-in RS-232 port,
Crestron recommends the use of PCMCIA cards, rather than USB-toserial adapters. If a USB-to-serial adapter must be used, Crestron has
tested the following devices with good results:
Belkin (large model) F5U103
I/O Gear GUC232A
Keyspan USA-19QW (Discontinued)
Results may vary depending on the computer being used. Other models,
even from the same manufacturer, may not yield the same results.
The procedure in this section provides details for RS-232 communication
between the PC and the control system. If TCP/IP communication is
preferred, consult the latest version of the Crestron e-Control Reference
Guide (Doc. 6052) or the respective Operations Guide for the control
system. These documents are available from the Downloads | Product
Manuals section of the Crestron website (www.crestron.com
the figure below for a typical connection diagram when uploading files.
Note: Use a standard DB9 male to female “straight-through” cable.
). Refer to
Operations & Installation Guide - DOC. 6237A Wall Plate Media Center: QM-WMC • 35
Wall Plate Media Center Crestron QM-WMC
Typical Connection Diagram when Uploading
1. Open the Crestron Viewport.
Either launch the stand-alone version of Viewport, or start
SIMPL Windows and from the menu bar, select Tools |
Viewport.
2. Refer to the figure after this step. From the Viewport menu,
select Setup | Communications settings (alternatively, press
Alt+D) to open the “Port Settings” window.
Setup | Communications Settings Command
3. Select RS-232 as the connection type. Verify that an available
COM port (COM 1 is shown after this step) is selected, and
36 • Wall Plate Media Center: QM-WMC Operations & Installation Guide - DOC. 6237A
Crestron QM-WMC Wall Plate Media Center
that all communication parameters and necessary options
from the “Port Settings” window are selected as shown after
this step. Click the OK button to save the settings and close
the window.
“Port Settings” Window
NOTE: The parameters shown in the illustration above are the port
settings for a 2-Series control system. Consult the Operations Guide for
the control system being used for exact parameter selection.
4. To verify communication, select Diagnostics | Establish
Communications (Find Rack). This should display a
window that gives the COM port and baud rate. If
communication cannot be established, refer to the
“Troubleshooting Communications” section in the respective
Operations Guide for the control system.
Operations & Installation Guide - DOC. 6237A Wall Plate Media Center: QM-WMC • 37
Wall Plate Media Center Crestron QM-WMC
f
f
f
Uploading a SIMPL Windows Program
A control
system source
ile has the
extension
.smw. A
compiled
SIMPL
Windows file
has the
extension .spz
or a 2-Series
control
system, .bin
or CNX
generation,
and .csz for
CNX
generation
with SIMPL+.
The SIMPL Windows file can be uploaded to the control system using
SIMPL Windows or via the Crestron Viewport.
Upload via SIMPL Windows
1. Start SIMPL Windows.
2. Select File | Open to view the “Open” window,
navigate to the SIMPL Window file (.smw),
and click Open.
3. Select Project | Transfer Program.
Upload via Crestron Viewport
1. Verify that the procedure for “Communication Settings” that
begins on page 35 has been performed.
2. As shown after this step, select File Transfer | Send
Program (alternatively, press Alt+P) from the Viewport
menu bar.
File Transfer | Send Program Command
3. The “Send Program” window appears, as shown on the next
page. Click Browse, locate the compiled file (.spz for QMRMCRX) and click Open. This will display the program's
header information and enable one or both of the What to
Send check boxes. If the program does not contain any
SIMPL+ modules, only the SIMPL Program check box will
be enabled. If it does contain SIMPL+ modules, then the
SIMPL+ Program(s) check box will also be enabled. Select
one or both check boxes and then click Send Program to
begin the transfer.
38 • Wall Plate Media Center: QM-WMC Operations & Installation Guide - DOC. 6237A
Crestron QM-WMC Wall Plate Media Center
NOTE: Refer to the respective Operations Guide for the control system
for details about the other fields shown on the “Send Program” window.
“Send Program” Window
A firmware
upgrade file
has the
extension
.csf.
4. To verify that the program has been transferred successfully,
select Diagnostics | Report Program Information. This
should display a window that provides details about the
current program loaded into the control system.
Firmware Upgrade
To take advantage of all the QM-WMCs features, it is important that the
unit contains the latest firmware available. Please check the Crestron
website (http://www.crestron.com/downloads/software_updates.asp
the latest version of firmware. Not every product has a firmware upgrade,
but as Crestron improves functions, adds new features, and extends the
capabilities of its products, firmware upgrades are posted. To upgrade the
firmware, complete the following steps.
) for
Operations & Installation Guide - DOC. 6237A Wall Plate Media Center: QM-WMC • 39
Wall Plate Media Center Crestron QM-WMC
NOTE: The following is the acceptable file extension for a firmware
update file:
.upg QM-WMC.V.XXXXX.upg (wall plate firmware)
1. Make sure that “Communication Settings,” which begins on
page 35, has been performed.
2. As shown after this step, select File Transfer | Load
Network Device… from the Viewport menu bar.
File Transfer | Load Network Device… Command
3. As shown in the “Select Network ID” window, select the Net
ID of the QM-WMC, and then click OK. The “Open” window
appears (refer to the following graphics).
“Select Network ID” Window
40 • Wall Plate Media Center: QM-WMC Operations & Installation Guide - DOC. 6237A
Crestron QM-WMC Wall Plate Media Center
NOTE: If problems arise when transferring any Cresnet file (touchpanel
project/firmware), lower the port speed baud rate to 38400 to match the
Cresnet bus speed.
“Open” Window
4. Browse to the desired [filename].upg file and click Open to
begin the transfer.
Operations & Installation Guide - DOC. 6237A Wall Plate Media Center: QM-WMC • 41
Wall Plate Media Center Crestron QM-WMC
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations.
If further assistance is required, please contact a Crestron customer
service representative.
QM-WMC Wall Plate Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
Wall plate is
not functioning.
Source LEDs
do not light.
Intermittent or
no audio
output.
QM-WMC is not
receiving power.
QM-WMC Net ID is
not correct.
QM-WMC Net ID is
not set to match the
Net ID specified in
SIMPL Windows.
QM-WMC Net ID is
the same as
another device’s
Net ID.
Sources are not
transmitting signals.
Incorrect peak
setting.
CORRECTIVE ACTION
Check wiring connection to
unit.
In Viewport, poll the
network to verify Net ID.
Verify SIMPL Windows
program for setting Net ID.
Assign a different Net ID for
the QM-WMC to match the
Net ID specified in the
SIMPL Windows program.
Verify source operation.
Adjust QM-RMCRX peak
control until audio is
restored. For more
information refer to the
latest revision of the QMRMCRX Operations and
Installation Guide
(Doc. 6236).
Poor cable
connection.
Verify all cable connections.
(continued on next page)
42 • Wall Plate Media Center: QM-WMC Operations & Installation Guide - DOC. 6237A
Crestron QM-WMC Wall Plate Media Center
QM-WMC Media Center Troubleshooting (continued)
TROUBLE POSSIBLE
CAUSE(S)
Poor RGB or
video image
quality.
Incorrect peak and /
or boost setting.
CORRECTIVE ACTION
Adjust QM-RMCRX peak or
boost controls until image
quality is improved. For
more information refer to
the latest revision of the
QM-RMCRX Operations
and Installation Guide
(Doc. 6236).
Operations & Installation Guide - DOC. 6237A Wall Plate Media Center: QM-WMC • 43
Wall Plate Media Center Crestron QM-WMC
Further Inquiries
If, after reviewing this Operations and Installation Guide for the wall
plates, you cannot locate specific information or have questions, please
take advantage of Crestron's award winning customer service team in
your area. Dial one of the following numbers.
• In the US and Canada, call Crestron's corporate headquarters at
1-888-CRESTRON [1-888-273-7876].
• In Europe, call Crestron International at +32-15-50-99-50.
• In Asia, call Crestron Asia at +852-2341-2016.
• In Latin America, call Crestron Latin America at
+5255-5093-2160.
• In Australia and New Zealand, call Crestron Pacific at
+613-9480-2999.
You can also log onto the online help section of the Crestron website
(www.crestron.com
users will need to establish a user account to fully benefit from all
available features.
) to ask questions about Crestron products. First-time
Future Updates
As Crestron improves functions, adds new features, and extends the
capabilities of the QM-WMC, additional information may be made
available as manual updates. These updates are solely electronic and
serve as intermediary supplements prior to the release of a complete
technical documentation revision.
Check the Crestron website (www.crestron.com
update availability and its relevance. Updates are available from the
Downloads | Product Manuals section and are identified as an
“Addendum” in the Download column.
) periodically for manual
44 • Wall Plate Media Center: QM-WMC Operations & Installation Guide - DOC. 6237A
Crestron QM-WMC Wall Plate Media Center
Return and Warranty Policies
Merchandise Returns / Repair Service
1. No merchandise may be returned for credit, exchange, or service without prior
authorization from CRESTRON. To obtain warranty service for CRESTRON products,
contact the factory and request an RMA (Return Merchandise Authorization) number.
Enclose a note specifying the nature of the problem, name and phone number of contact
person, RMA number, and return address.
2. Products may be returned for credit, exchange, or service with a CRESTRON Return
Merchandise Authorization (RMA) number. Authorized returns must be shipped freight
prepaid to CRESTRON, 6 Volvo Drive, Rockleigh, N.J., or its authorized subsidiaries,
with RMA number clearly marked on the outside of all cartons. Shipments arriving
freight collect or without an RMA number shall be subject to refusal. CRESTRON
reserves the right in its sole and absolute discretion to charge a 15% restocking fee, plus
shipping costs, on any products returned with an RMA.
3. Return freight charges following repair of items under warranty shall be paid by
CRESTRON, shipping by standard ground carrier. In the event repairs are found to be
non-warranty, return freight costs shall be paid by the purchaser.
CRESTRON Limited Warranty
CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in
materials and workmanship under normal use for a period of three (3) years from the date of purchase
from CRESTRON, with the following exceptions: disk drives and any other moving or rotating
mechanical parts, pan/tilt heads and power supplies are covered for a period of one (1) year;
touchscreen display and overlay components are covered for 90 days; batteries and incandescent lamps
are not covered.
This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON
dealer. Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty,
if any.
CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any
application other than that for which it was intended, or if it has been subjected to misuse, accidental
damage, modification, or improper installation procedures. Furthermore, this warranty does not cover
any product that has had the serial number altered, defaced, or removed.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall
CRESTRON be liable for incidental or consequential damages of any kind (property or economic
damages inclusive) arising from the sale or use of this equipment. CRESTRON is not liable for any
claim made by a third party or made by the purchaser for a third party.
CRESTRON shall, at its option, repair or replace any product found defective, without charge for parts
or labor. Repaired or replaced equipment and parts supplied under this warranty shall be covered only
by the unexpired portion of the warranty.
Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed or
implied, nor authorizes any other party to offer any warranty, including any implied warranties of
merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by law
are limited to the terms of this limited warranty. This warranty statement supercedes all previous
warranties.
Trademark Information
All brand names, product names, and trademarks are the sole property of their respective owners. Windows is a registered
trademark of Microsoft Corporation. Windows95/98/Me/XP and WindowsNT/2000 are trademarks of Microsoft Corporation.
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Crestron Electronics, Inc. Operations & Installation Guide - DOC. 6237A
15 Volvo Drive Rockleigh, NJ 07647 06.04
Tel: 888.CRESTRON
Fax: 201.767.7576 Specifications subject to
www.crestron.com change without notice.
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