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Crestron QM-FTCC-TPS4
FlipTop Touchpanel Computer Center
Operations & Installation Guide
Page 2
This document was prepared and written by the Technical Documentation department at:
Crestron Electronics, Inc.
15 Volvo Drive
Rockleigh, NJ 07647
1-888-CRESTRON
All brand names, product names and trademarks are the property of their respective owners.
©2005 Crestron Electronics, Inc.
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Crestron QM-FTCC-TPS4 FlipTop Computer Center
Contents
FlipTop Touchpanel Computer Center: QM-FTCC-TPS4 1
Introduction ..........................................................................................................1
Features and Functions...........................................................................1
QuickMedia Transport System...............................................................3
Specifications ......................................................................................... 5
Physical Description...............................................................................6
Industry Compliance ............................................................................12
Setup................................................................................................................... 12
Network Wiring ...................................................................................12
QM Network Wiring............................................................................13
Crestron Toolbox .................................................................................13
Identity Code........................................................................................ 13
Installation............................................................................................15
Hardware Hookup ................................................................................ 20
Ground Wire Connections....................................................................21
Configuring the Touchpanel.................................................................22
Programming Software.......................................................................................24
Earliest Version Software Requirements for the PC......................................25
Programming with SystemBuilder ....................................................... 25
Programming with SIMPL Windows...................................................26
Example Program.................................................................................28
Programming with VT Pro-e................................................................28
Adjusting the QM-FTCC-TPS4 Microphone Inputs............................29
Uploading and Upgrading ..................................................................................32
Communication Settings ......................................................................32
Uploading a SIMPL Windows Program ..............................................35
Firmware Upgrade ...............................................................................37
Problem Solving.................................................................................................40
Further Inquiries...................................................................................41
Future Updates .....................................................................................41
Appendix A: International Receptacles..............................................................42
Appendix B: QuickMedia Installation and Compensation .................................43
Installation Notes .................................................................................43
Compensation.......................................................................................43
Compatibility Charts ............................................................................ 45
Return and Warranty Policies.............................................................................47
Merchandise Returns / Repair Service ................................................. 47
CRESTRON Limited Warranty ...........................................................47
Operations & Installation Guide – DOC. 6393 Contents • i
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Page 5
Crestron QM-FTCC-TPS4 FlipTop Computer Center
FlipTop Touchpanel Computer
Center: QM-FTCC-TPS4
Introduction
Features and Functions
The QM-FTCC-TPS4 FlipTop Touchpanel Computer Center is part of the Crestron
MediaManager line of network devices, room control systems and signal routing
solutions. The unit comprises two separate devices: a touchpanel and a QuickMedia
transmitter, housed in the same mechanical enclosure. The built in TPS-4 touchpanel
is a compact Crestron 3.6-inch touchpanel that provides user interface to a Crestron
remote control system (Cresnet
connection, they appear as two separate devices on the network, and have no local
interaction.
Functional Summary
• Built-in touchpanel with ten hardkeys*
• 3.6 in (9.15 cm) active color matrix display
• 320x240 screen resolution
• 96MIPs ColdFire processor running Crestron Isys
• 16-bit, non-palette graphics
• 64,000-color Crestron Isys engine
• 8 MB of flash (approx. 7MB for user display lists)
• 16 MB of DRAM (Dynamic RAM) for panel firmware
• One AC power passthrough
• One computer RGB connector with component video detect and auto
sync sensing
• One computer audio connector
• One RJ-45 Ethernet port
• Two MIC inputs with phantom power and line level inputs
• One QuickMedia RJ-45 connector
• Two Cresnet connectors
®
system). Although the units share the same Cresnet
®
generation firmware
®
* As an option, a custom-engraved bezel can be designed and obtained by using the Crestron
Engraver software. Version 2.4 and Crestron Database 17.4 or later are available from the
Crestron website (www.crestron.com).
The bright 3.6" active-matrix color touchscreen provides a fully customizable user
interface for control of AV, lighting, screens, volume and more. With 16-bit Isys
Operations & Installation Guide – DOC. 6393 FlipTop Touchpanel Computer Center: QM-FTCC-TPS4 • 1
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FlipTop Touchpanel Computer Center Crestron QM-FTCC-TPS4
graphics, the QM-FTCC-TPS4 produces astounding 3D graphics, dynamic text, and
full-motion animations complete with WAV file audio feedback. Ten programmable
pushbuttons are also included featuring translucent buttons with white LED
backlighting and an engravable faceplate.
An AC power outlet is provided along with supplied pull-out VGA and audio cables
for easy connection of laptops and computers. Video sensing and auto switching
features provide seamless presentation display upon connection. All inputs and
cabling are hidden beneath the table surface and stowed neatly within the FlipTop
compartment. Excess cable simply drops out-of-sight below the box through
silkscreen labeled, grommeted holes in the bottom plate. A LAN slot is provided in
the bottom plate to permit the inclusion of any third-party cable for network
connectivity.
Two gated microphone inputs are included via terminal block connectors located
below the table surface. A wide-range of microphones is supported including
dynamic and condenser type, as well as balanced or unbalanced line-level sources
such as wireless microphones.
To prevent any inadvertent screen presses, the QM-FTCC-TPS4 disengages the
touchpanel whenever the lid is not fully opened. The QM-FTCC-TPS4 mounts flush
to any tabletop, concealing all cables and connectors, providing a clean professional
appearance to any conference room or classroom. Complete MediaManager systems
can be configured easily for a variety of applications using Crestron
SystemBuilder™ software.
The QM-FTCC-TPS4 uses QuickMedia™ technology to facilitate an uncomplicated
connection of audio, video, and computer equipment. All media and control signals
are routed via a single QuickMedia cable for simple installation. A complete
integrated room solution is created with the addition of a QuickMedia receiver (such
as the QM-RMCRX-BA) and optional keypads or touchpanels.
The QM-FTCC-TPS4 is available in four different models.
Models
DESCRIPTION MODEL NUMBER COLOR
QM-FTCC-TPS4-B Black Domestic Models
QM-FTCC-TPS4-BALUM Brushed Aluminum
QMI-FTCC-TPS- B Black International Models
QMI-FTCC-TPS- BALUM Brushed Aluminum
The international models accommodate a wide variety of international AC adaptors.
For simplicity within this guide, the color suffix and international designation are
omitted and QM-FTCC-TPS4 is used except where noted.
NOTE: The QM-FTCC-TPS4 is compatible with 2-Series control systems only.
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Crestron QM-FTCC-TPS4 FlipTop Touchpanel Computer Center
QM-FTCC-TPS4 Block Diagram
Touchpanel & Buttons
Computer Audio
Computer RGB
1
r
e
e
w
n
o
o
P
h
p
m
o
o
t
r
n
c
i
a
h
M
P
A/D
Converter
Video
Sync
Sensing
Input
Gain
2
e
n
o
h
p
o
r
c
i
M
A/D
Converter
MIC 1
MIC 2
Program L
Program R
QM Output
Video
RJ-45
Cresnet
Ethernet
AC Power
AC Power
QuickMedia Transport System
Using a proprietary signal routing solution, signals such as RGBHV, audio, and
microphone are all transported using a single cable solution called QuickMedia
(QM).
The QM transport system port is capable of managing computer, video, and audio
signals simultaneously through one CresCAT-QM cable, simplifying installations.
Routing CresCAT-QM cable is less expensive and much simpler than routing multicolored, multi-conductor coax cable. All Crestron products using the QM transport
system are capable of sending and receiving QM signals via CresCAT-QM cable.
Installation of any QM device is as simple as installing one set of QM wires from
output to input. Installations are flexible, affordable, and fast.
The Crestron QuickMedia cable “CresCAT-QM” contains one low-skew CAT5E
cable and one Cresnet
Operations & Installation Guide – DOC. 6393 FlipTop Touchpanel Computer Center: QM-FTCC-TPS4 • 3
®
cable in siamese jackets.
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FlipTop Touchpanel Computer Center Crestron QM-FTCC-TPS4
CresCAT-QM Cable
NOTE: Do not untwist the two wires in a single twisted pair for more than
1/3-1/2" (0.84 – 1.27 cm) when making a connection. The twists are critical to
canceling out interference between the wires.
The QuickMedia transport mechanism performs delay compensation on each video
input to compensate for signal skew, and frequency/bandwidth compensation for
cable length. Signal skew occurs when part of the signal is delayed with respect to
other signal components. The amount of skew largely depends on the length and
design of the wire. Because CAT5 consists of twisted pairs that are twisted together
in the cable, unequal wire lengths are created.
The maximum aggregate cable length from QM transmitter to QM receiver is limited
by the loss of bandwidth over long distances and the amount of available skew
compensation. A cable rated at 22 ns (nanoseconds) of skew per 100 meters (328 ft.)
means that a cable will have no more than a 22 ns difference between the fastest and
slowest RGB signals over 100 meters of cable.
To determine the allowable maximum length of installed cable, the installer must
first perform a calculation based on the skew rating of the cable. The use of lowresolution signals may allow increased cable length but must be tested with the
sources to be used. To ensure sufficient bandwidth to support signal resolutions up to
1600 x 1200, the maximum aggregate cable length should not exceed 328 feet.
Skew compensation is primarily relevant to RGB sources; however, any/all video or
VGA signals may experience a loss of quality over very long lengths of cable. This
phenomenon is due to the added resistance and capacitance of longer cable lengths,
and is not particular to either Crestron and/or QuickMedia systems.
The total accumulated skew from QM transmitter to QM receiver must not exceed 22
ns. Crestron recommends a cable with a rating of less than or equal to 22 ns over its
entire length. For example, if using a cable with a rating of 22 ns/100 meters (100
meters = 328 feet), connecting the QM-FTCC-TPS4 transmitter with 150 feet of
cable to a QM-MD7x2 switcher, and then using another 150 feet to connect the QMRMCRX-BA receiver, the accumulated skew over the entire 300 feet should not
exceed 22 ns.
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Crestron QM-FTCC-TPS4 FlipTop Touchpanel Computer Center
Specifications
Specifications for the QM-FTCC-TPS4 are given in the following table.
QM-FTCC-TPS4 Specifications
SPECIFICATION DETAILS
Cresnet Power Usage 13 Watts (0.54 Amp @ 24 VDC)
Default Network ID
QM Module
Touchpanel
Video Formats RGBHV (VGA), RGsB, RGBS, YPBPR
Video Detection Within 2 seconds
Firmware
QM Module
Touchpanel
2-Series Control System
Update Files
Connectors
Computer Input (1) DB15HD female, video sensing on H-sync,
Computer Audio (1) 3.5mm mini-jack, computer soundcard type
QuickMedia Output (1) RJ-45 CAT5E/CAT6
Cresnet (2) 4-pin terminal blocks
Ground (1) Ground Terminal
Microphone (2) 5-pin terminal blocks
Touchpanel Display
Display Type
Size
Resolution
Colors
Illumination
Contrast ratio
Viewing angle
Touchscreen
Touchpanel Processor
CPU
Processing Speed
Touchpanel Memory 8MB internal flash; 16MB DDR RAM
Touchpanel Ethernet
Support
Dimensions and Weight
(Domestic Models)
Dimensions and Weight
(International Models)
Operating Temperature and
Humidity
International Adaptors for
QMI-FTCC-TPS4 Models
1. The latest software versions can be obtained from the Crestron website. Refer to the NOTE following
these footnotes.
2. Crestron 2-Series control systems include the AV2 and PRO2. Consult the latest Crestron Product
Catalog for a complete list of 2-Series control systems.
1,2
1A
03
qm-ftcc-tps4-3.12.upg or later
tps4_qm-ftcc-tps-tps4_c2n-ft-tps4_2.007.0161.upg or
later
Version 3.150.CUZ (for QM-RMCRX-BA) or later
component sensing (G/Y)
Active matrix color LCD
3.6 in (9.1 cm)
320 x 240 pixels maximum
64,000 (16 bits)
LED 300 cd/m²
300:1 typical
±80° typical horizontal, +80°/-50° typical vertical
Resistive membrane
32-bit Freescale Coldfire MCF5270 Microprocessor
96 MIPS
10/100Base-T Full duplex, Link and Activity LEDs
Width: 7.67 in (19.49 cm)
Height: 5.67 in (14.40 cm)
Depth: 6.55 in (16.64 cm)
Weight: 4.05 lbs (1.84 kg)
Width: 8.91 in (22.64 cm)
Height: 5.67 in (14.40 cm)
Depth: 7.52 in (19.10 cm)
Weight: 4.80 lbs (2.18 kg)
41º to 104º F (5º to 40º C)
10 to 90% relative humidity
(non-condensing)
Refer to Appendix A on page 42
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FlipTop Touchpanel Computer Center Crestron QM-FTCC-TPS4
NOTE: Crestron software and any files on the website are for Authorized Crestron
dealers and Crestron Authorized Independent Programmers (CAIP) only. New users
may be required to register to obtain access to certain areas of the site (including the
FTP site).
Physical Description
Refer to the physical views shown below and on subsequent pages.
QM-FTCC-TPS4 Open View
QM-FTCC-TPS4 Physical Dimensions – Top View QMI-FTCC-TPS-4 Physical Dimensions – Top View
7.67 in
(19.49 cm)
6.00 in
(15.24 cm)
6.55 in
(16.64 cm)
8.91 in
(22.64 cm)
7.24 in
(18.39 cm)
7.52 in
(19.10 cm)
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Crestron QM-FTCC-TPS4 FlipTop Touchpanel Computer Center
QM-FTCC-TPS-4 Physical Dimensions - Front View QMI-FTCC-TPS-4 Physical Dimensions - Front View
6.28 in
(15.96 cm)
7.17 in
(18.22 cm)
QM-FTCC-TPS4 Bottom View
7.51 in
(19.08 cm)
8.41 in
(21.35 cm)
QMI-FTCC-TPS4 Bottom View
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FlipTop Touchpanel Computer Center Crestron QM-FTCC-TPS4
QM-FTCC-TPS4 Physical Dimensions - Back View QMI-FTCC-TPS4 Physical Dimensions - Back View
3.43 in
(8.71 cm)
4.66 in
5.67 in
(14.40 cm)
0.09 in
(0.23 cm)
4.66 in
(11.84 cm)
2.75 in
(6.99 cm)
0.09 in
(0.23 cm)
(11.84 cm)
5.67 in
(14.40 cm)
QM-FTCC-TPS4 Physical Dimensions - Side View QMI-FTCC-TPS4 Physical Dimensions - Side View
BROWN, BLUE, AND GREEN
W/YELLOW STRIPE WIRE LEAD S
5.51 in
(14.0 cm)
6.05 in
(15.37 cm)
6.48 in
(16.46 cm)
7.02 in
(17.83 cm)
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Crestron QM-FTCC-TPS4 FlipTop Touchpanel Computer Center
Controls and Ports (Top)
Buttons
125V – 50/60Hz 10A
MAX 250V~50/60Hz 10A
The QM-FTCC-TPS-4 touchpanel has 10 hard buttons; five on each side of the
display. The buttons are backlit with white LEDs; brightness is program
adjustable. The buttons can be programmed to automate frequently used
functions.
AC Outlet
The 3-prong grounded AC outlet is rated 125 VAC @ 10 Amps, 50 – 60 Hz.
The international version (QMI-FTCC-TPS-4) has a bezel that accepts an
adaptor receptacle, and three wires that connect to the adaptor; blue, brown, and
green with a yellow stripe.
The international AC outlet is rated MAX 250 VAC @ 10 Amps, 50 – 60 Hz.
Refer to “Appendix A” on page 42 for a complete list of international
receptacles and applicable countries.
Ports (Underside)
MIC 1 / MIC 2
These two 5-pin 3.5 mm detachable terminal blocks provide two microphone
and line level audio inputs.
• Balanced microphone input level: -60 to –20 dBV nominal
• Balanced line input level: -28 to +12 dBV, 4 V
• Unbalanced input level: -34 to +6 dBV, 2 V
• Microphone input impedance: 10 kΩ,
accepts balanced microphones 60 to 600 Ω
• Line input impedance: 22 kΩ (balanced), 11 kΩ (unbalanced)
• Phantom power: 10 mA (total) at 48 VDC, software enabled for both
inputs
• Mic level indicators (via software): 20 dB below clipping (Norm), 6 dB
below clipping (Overload)
• Mic Input Gain: 0 to 100% (0 to 40 dB) plus mute
• Gate level (threshold): 0 to 100%
• Attack: 1 to 100 ms
• Decay (release): 1 to 5000 ms
• Analog to Digital conversion: 24-bit, 48 kHz
maximum
RMS
maximum
RMS
AUDIO
AUDIO
This 3.5 mm mini-jack is provided for the computer sound card output. The
connector provides an unbalanced stereo line-level audio input (maximum
input level 1 V
Operations & Installation Guide – DOC. 6393 FlipTop Touchpanel Computer Center: QM-FTCC-TPS4 • 9
@ 10 kΩ).
RMS
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FlipTop Touchpanel Computer Center Crestron QM-FTCC-TPS4
QM
This eight-pin RJ-45 transport port allows connection of the QuickMedia cable.
It carries audio, video, and microphone signals over CresCAT-QM cable to a
QuickMedia receiver or switcher. For more information on QuickMedia refer
1
8
RJ-45 MALE CONNECTOR
to page 3.
RJ-45 QuickMedia Connector Pin Assignments
RJ-45 PIN
NUMBER
1 WHITE/ORANGE - RGB RED (- CHROMINANCE) (-PR)
2 ORANGE + RGB RED (+ CHROMINANCE) (+PR)
3 WHITE/GREEN - RGB GREEN (- LUMINANCE) (-Y)
4 BLUE + AUDIO
5 WHITE/BLUE - AUDIO
6 GREEN + RGB GREEN (+ LUMINANCE) (+Y)
7 WHITE/BROWN - RGB BLUE (- COMPOSITE) (-PB)
8 BROWN + RGB BLUE (+ COMPOSITE) (+PB)
WIRE COLORS
(EIA 568B)
QM ASSIGNMENT
RGB, COMPONENT, AND AUDIO
NOTE: Always use CresCAT-QM cable to make QuickMedia connections.
5
10
15
1
6
11
COMPUTER
NOTE: CresCAT-QM siamese cable includes four wires for making Cresnet
connections.
COMPUTER
This female DB15HD connector is used for connecting a computer’s RGB
video output to the presentation system. This port can automatically detect the
presence of an H-sync video signal to support RGBHV and RGBS, and
component video detection by sensing the green video signal on pin 2 to
support RGsB and Y, PB, PR. Refer to the following table for the DB15HD
connector pin-assignments.
• 75 Ω terminated (R, G, B)
• Maximum input voltage 1 V
• Maximum H and V Sync: 5.0 V
RGB DB15HD Pin Assignments
PIN FUNCTION PIN FUNCTION
1 Red Video 9 No Connect
2 Green Video 10 Ground
3 Blue Video 11 No Connect
4 Reserved 12 Monitor Sense 1
5 Ground 13 Horizontal Sync
6 Red Ground 14 Vertical Sync
7 Green Ground 15 Monitor Sense 2
8 Blue Ground
p-p
into 1 kΩ
p-p
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Crestron QM-FTCC-TPS4 FlipTop Touchpanel Computer Center
NET (x2)
24 Y Z G 24 Y Z G
NET
125V – 50/60Hz 10A
MAX 250V~50/60Hz 10A
Green
LED
8
Yellow
LED
1
These two 4-pin terminal block connectors are for connection to the Cresnet
network. One connector is used to connect to the Cresnet network while the
second connector can be used to connect another Cresnet device. Cresnet
power to the QM-FTCC-TPS4 is supplied through either of these connectors.
For more information, refer to “Network Wiring” on page 12.
AC Power
Connect the six-foot (183 cm) grounded AC line cord to supply AC power to the
outlet on the topside of the QM-FTCC-TPS4.
The international version (QMI-FTCC-TPS4) is equipped with a standard
IEC-320 electrical appliance coupler. The IEC (International Electrotechnical
Commission) is the international standards and conformity assessment body for
all fields of electrotechnology.
LAN
An 8-wire RJ-45 connector with two LED indicators (green LED indicates link
status, yellow LED indicates Ethernet activity). This connector provides an
Ethernet 10baseT /100baseTX, full duplex, TCP/IP, UDP/IP, CIP, DHCP, IEEE
802.3U compliant network connection for the TPS4 touchpanel.
LAN Connector Pinout
PIN SIGNALS PIN SIGNALS
1 TX + 5 N/C
2
3 RC+ 7 N/C
4 N/C 8 N/C
TX -
6 RC -
Indicators (Underside)
PWR (Power)
This LED illuminates when 24 volts DC is supplied to the QuickMedia module
from Cresnet.
NET
This LED illuminates when communication between the control system and the
QuickMedia module is established (the QM unit is polled on the network).
Illumination indicates that the SIMPL Windows program currently loaded has a
network device defined at the same Net ID as the QM-FTCC-TPS4.
SETUP LED and Pushbutton (Underside)
The QuickMedia module is Touch-Settable ID-ready. A SETUP pushbutton is
located on the bottom side of the QM-FTCC-TPS4. The SETUP pushbutton and
its associated LED are used for setting the QuickMedia module’s network ID
during the initial configuration of a Cresnet system or when the device is being
added/replaced.
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FlipTop Touchpanel Computer Center Crestron QM-FTCC-TPS4
Industry Compliance
As of the date of manufacture, the QM-FTCC-TPS4 has been tested and found to
comply with specifications for CE marking and standards per EMC and
Radiocommunications Compliance Labelling.
NOTE: This device complies with part 15 of the FCC rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may
cause undesired operation.
Setup
Network Wiring
CAUTION: In order to ensure optimum performance over the full range of your
installation topology, Crestron Certified Wire, and only Crestron Certified Wire, may
be used. Failure to do so may incur additional charges if support is required to
identify performance deficiencies as a result of using improper wire.
CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to
do so could cause equipment damage or void the Crestron warranty.
CAUTION: Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Please use the Crestron Power
Calculator to help calculate how much power is needed for the system
(http://www.crestron.com/calculators
When calculating the length of wire for a particular Cresnet run, the wire gauge and
the Cresnet power usage of each network unit to be connected must be taken into
consideration. Use Crestron Certified Wire only. If Cresnet units are to be daisychained on the run, the Cresnet power usage of each network unit to be daisychained must be added together to determine the Cresnet power usage of the entire
chain. If the unit is a home-run from a Crestron system power supply network port,
the Cresnet power usage of that unit is the Cresnet power usage of the entire run. The
wire gauge and the Cresnet power usage of the run should be used in the following
equation to calculate the cable length value on the equation’s left side.
Cable Length Equation
40,000
Where:
L <
R x P
Make sure the cable length value is less than the value calculated on the right side of
the equation. For example, a Cresnet run drawing 20 watts should not have a length
of run more than 333 feet.
L = Length of run (or chain) in feet.
R = 6 Ohms (Crestron Certified Wire: 18 AWG (0.75 MM
P = Cresnet power usage of entire run (or chain).
).
2
))
NOTE: All Crestron certified Cresnet wiring must consist of two twisted pairs. One
twisted pair is the +24V conductor and the GND conductor, and the other twisted
pair is the Y conductor and the Z conductor.
NOTE: When daisy-chaining Cresnet units, strip the ends of the wires carefully to
avoid nicking the conductors. Twist together the ends of the wires that share a pin on
the network connector, and tin the twisted connection. Apply solder only to the ends
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Crestron QM-FTCC-TPS4 FlipTop Touchpanel Computer Center
of the twisted wires. Avoid tinning too far up the wires or the end becomes brittle.
Insert the tinned connection into the Cresnet connector and tighten the retaining
screw. Repeat the procedure for the other three conductors.
NOTE: For larger networks (i.e., greater than 28 network devices), it may become
necessary to add a Cresnet Hub/Repeater (CNXHUB) to maintain signal quality
throughout the network. Also, for networks with lengthy cable runs, it may be
necessary to add a Hub/Repeater after only 20 devices.
QM Network Wiring
When connecting multiple QM devices, the route between a QM origination point
(e.g., QM-FTCC-TPS4) and a QM endpoint (e.g., QM-RMCRX-BA) cannot have
more than two midpoints (e.g., QM-MD7x2 or other QM switchers). Refer to the
following diagram when configuring a QM network. Refer to Appendix B on page
43 for additional QuickMedia information.
QM Network Topology
Origination Points Endpoints
Midpoints
QM-FTCC-TPS4
QM-FTCC-TPS4
QM-FTCC-TPS4
QM
QM QM
QM
QM-MD7x2QM-MD7x2
QM
QM
Crestron Toolbox
The Crestron Toolbox (replacement for Crestron Viewport, you may continue to use
Viewport if desired) is a broad-based software package that accomplishes multiple
system tasks, primarily using an RS-232 or TCP/IP connection between a PC and
one or more Crestron control systems.
You can use the Crestron Toolbox to:
• Observe system processes.
• Upload operating systems and firmware.
• Upload programs and touchpanel projects.
• Set or change device Network IDs.
• Change serial numbers.
QM-RMCRX-BA
QM-RMCRX-BA
• Run scripts to automate tasks.
• Perform system diagnostics, and much more.
The Crestron Toolbox allows you to perform these functions using simple graphical
views and click and drag methods.
Identity Code
Every piece of equipment and user interface within the network requires a unique
identity code (Net ID). These codes are two-digit hexadecimal numbers from 03 to
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FlipTop Touchpanel Computer Center Crestron QM-FTCC-TPS4
FE (Net ID 02 is reserved for master control units). The Net IDs reside within all
Cresnet devices (hardware) and must match the Net ID as specified in the software
(SIMPL Windows) that runs the system. Refer to “Setting the Net ID in Device
Settings” on page 27 for details of the SIMPL Windows procedure.
The Net ID of the QM module of the QM-FTCC-TPS4 has been factory set to 1A.
The Net ID of the TPS4 touchpanel of the QM-FTCC-TPS4 has been factory set to
03. The Net IDs of multiple QM-FTCC-TPS4s in the same system must be unique.
Net IDs can be changed from a personal computer (PC) using SystemBuilder
Crestron Toolbox.
NOTE: For detailed information on establishing communication between the PC and
control system, refer to “Communication Settings” on page 32. If communication
cannot be established, refer to the “Troubleshooting Communications” section in the
latest version of the 2-Series Control System Reference Guide (Doc. 6256), which is
available from the Crestron website (http://www.crestron.com/manuals).
The Crestron Toolbox provides several methods to easily set or change device Net
IDs for any device on the network. The following method permits you to change the
Net ID of any device in the network through the “Network Device Tree” window.
NOTE: This method prevents you from setting duplicate IDs.
This method permits you to manually set the Net ID for any device in the network,
can be used to set any known Net IDs that may require changing, and may also be
used for non-TSID equipment. This method will not permit you to choose an ID
already in use by another device. A warning message will appear if you attempt to
use an ID that is already in use.
™
or
Duplicate Net ID Warning Message
This method does not change the Net ID as assigned in SIMPL windows. Refer to
page 27 for the SIMPL Windows ID change procedure.
NOTE: You may also use SystemBuilder to perform Network ID setup.
1. Ensure that all network devices are connected to the control system.
2. Open Crestron Toolbox and establish communications (refer to page 32).
3. Select the Network Device Tree
icon, or select Tools | Network
Device Tree. The Network Device Tree appears showing the current
devices on the network. (Refer to the following figure.)
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Crestron QM-FTCC-TPS4 FlipTop Touchpanel Computer Center
Network Device Tree
4. Click on the ‘+’ next to the name of each device to display their current Net
ID setting, and then right-click on the Net ID you wish to change. When the
sub-menu appears, select Cha nge Network ID from the sub-menu.
Network Device Tree – Sub-Menu
5. The current Net ID is highlighted. Enter a new Net ID and press Enter.
Enter New Net ID
6. An alert message appears to notify you that the change was successful.
7. Repeat this procedure for each network device requiring a Net ID change.
Installation
Physical installation of the QM-FTCC-TPS4 includes installing an engraved
touchpanel bezel, installation of the supplied cable management plate, and mounting
the unit to the desired surface.
Installing Engraved Bezel
Use the Crestron Engraver software package to obtain a custom-engraved bezel for
the QM-FTCC-TPS4. Install the replacement bezel as follows.
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A 1/16” Allen (hexhead) wrench is required for this procedure.
1. Remove and retain the four #4 buttonhead screws securing the bezel to the
flip-top cover. (Refer to the following illustration.)
2. Carefully lift the bezel from the unit.
3. Place the engraved bezel in position on the unit and attach it using the four
screws removed in step one.
Engraved Bezel Installation
#4 Buttonhead
Screws
Cable Management Plate
The QM-FTCC-TPS4 is shipped with a cable management plate and associated parts
to provide a pullout cable solution for the computer input and LAN passthrough
cables. The parts include a three-hole plate, grommets, and two 6-foot cables
(computer and computer audio). Refer to the following table.
Parts Supplied for the Optional Cable Management Plate
PART DESCRIPTION QUANTITY
Small Cable Bushing, 5/16 inch ID, 0.5 inch OD 2
Large cable Bushing, 0.55 inch ID, 0.80 inch OD 1
Cable Support Plate 1
Tie Wrap 3
Computer Cable, VGA to VGA, 6 ft long 1
Computer Audio Cable, 3.5 mm Stereo, 6 ft long 1
Screws, 4-40 x ¼ , black, Phillips head 4
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Crestron QM-FTCC-TPS4 FlipTop Touchpanel Computer Center
Tools Required
• Phillips screwdriver
• Small flat-blade screwdriver (for connecting the VGA cable)
The cable support plate must be installed before mounting the QM-FTCC-TPS4 to a
surface. The cables are looped through the cable support plate.
1. Place the bushings on the cables (six bushings supplied). Use the large
bushing for the VGA cable.
2. Thread the cables through the appropriate slot on the plate.
3. Snap the bushings into the plate slots.
4. Feed all the excess cable through the opening.
5. Attach the plate using the four #4 x ¼ screws supplied.
6. Connect the cables to the appropriate connector on the rear of the unit.
7. The cables may be secured to the bottom bar using the supplied tie wraps.
Cable Management Plate Installation
(4) #4 x 1/4 LG Black Screws
Bushings
Cable Support Plate
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Cable Loops Below the Cable Plate
NOTE: Ensure that the cables have sufficient clearance below the unit to enable
smooth movement. Allow approximately 40 inches (102 cm) from the top surface of
the FlipTop box.
Mounting to Surface
The QM-FTCC-TPS4 is designed to mount in a horizontal surface, such as a desk
top, lectern, or podium. The following diagram illustrates the required opening size
to accommodate the QM-FTCC-TPS4. A cutout template (4007478 or 4007780) is
included.
Cutout Dimensions
QM-FTCC-TPS4 (4007478) QMI-FTCC-TPS4 (4007780)
6.13 in
(15.56 cm)
7.25 in
(18.42 cm)
Max Radius
(0.125 in)
(0.32 cm)
7.13 in
(18.10 cm)
8.50 in
(21.60 cm)
Max Radius
(0.125 in)
(0.32 cm)
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Crestron QM-FTCC-TPS4 FlipTop Touchpanel Computer Center
NOTE: Before inserting the QM-FTCC-TPS4 in the mounting hole, ensure that all
required cables have been installed.
Mounting Parts Supplied with the QM-FTCC-TPS4
PART DESCRIPTION QUANTITY
Screw #6-32, Pan Head, Phillips 8
Screw #10, Pan Head, Phillips 4
Mounting Bracket 2
1. Install the eight supplied #6-32 screws, but do not tighten (four on the front
side and four on the rear side). These will be used to secure the front and
rear mounting brackets.
2. Position the QM-FTCC-TPS4 in the mounting hole. (Refer to the following
illustration.)
Mounting Bracket Screw Locations
3. Install the four #10 screws in the mounting brackets (two screws per
bracket). Refer to the following diagram.
4. Slide the mounting brackets over the #6-32 screws and tighten the
#6-32 screws.
5. Turn the four #10 screws equally until they contact the underside of the
mounting surface.
NOTE: Do not over-tighten the #10 screws as this may damage the surface and/or
the unit.
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FlipTop Touchpanel Computer Center Crestron QM-FTCC-TPS4
Mounting Bracket Installation
NOTE: Be careful not to press any screen pushbuttons or hard keys while closing
the FlipTop, even though the screen is disabled when the FlipTop begins to close and
all pressed buttons are released.
Hardware Hookup
Refer to the following hookup diagram and, aside from attaching power last,
complete the connections in any order.
NOTE: To prevent overheating, do not operate this product in an area that exceeds
the environmental temperature range listed in the specifications table. Consideration
must be given if installed in a closed or multi-unit rack assembly, inside a closed
desk, or in a closed podium since the operating ambient temperature of these
environments may be greater than the room ambient. Contact with thermal insulating
materials should be avoided on all sides of the unit.
NOTE: The maximum continuous current from equipment under any external load
conditions shall not exceed a current limit that is suitable for the minimum wire
gauge used in interconnecting cables. The ratings on the connecting unit's supply
input should be considered to prevent overloading the wiring.
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Crestron QM-FTCC-TPS4 FlipTop Touchpanel Computer Center
Underside Connections
MIC/LINE LEVEL INPUTS:
CONNECT TO TWO
BALANCED CONDENSER
OR DYNAMIC MICROPHONES
OR BALANCED/UNBALANCED
LINE LEVEL SOURCES
QM OUTPUT:
QUICKMEDIA PORT CARRIES
AUDIO, VIDEO, RGB, AND
MICROPHONE SIGNALS TO
QUICKMEDIA RECEIVER
120 VAC LINE CORD
(DOMESTIC MODELS ONLY)
GROUND
COMPUTER INPUT:
CONNECTS COMPUTER
RGB VIDEO OUTPUT TO
THE PRESENTATION
SYSTEM.
TSID SETUP
BUTTON AND LED
IEC-320 ELECTRICAL
APPLIANCE
COUPLER
(INTERNATIONAL
MODELS ONLY)
Ground Wire Connections
Proper grounding is required. Connect the ground from the QM transmitter
(QM-FTCC-TPS4) to earth ground. Connect the Cresnet shield at the
QM-RMCRX-BA to the chassis ground provided on the QM-RMCRX-BA. The
QM-RMCRX-BA chassis must also be connected to an earth ground (building steel).
Refer to the following grounding diagram.
Ground Wire Connections
Ground
Wire to
Earth
Ground
AUDIO INPUT:
CONNECTS TO
COMPUTER
SOUND CARD
OUTPUT
QM-RMCRX-BA
CRESNET:
TO CONTROL
SYSTEM AND
OTHER
CRESNET
DEVICES
Cresnet
Ground Wire
ETHERNET:
10/100
BASE-T
ETHERNET
TO LAN
24
Y
Z
G
Shield
QM-FTCC-TPS-4
Ground
Terminal
to Earth
Ground
NOTE: Do not connect the shield to earth ground at the QM-FTCC-TPS4.
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S
Configuring the Touchpanel
MAIN MENU
This menu can also be obtained via
digital reserved join number, 17242.
NOTE: The only connection required to configure the touchpanel is power. Refer to
“Hardware Hookup” on page 20 for details.
NOTE: The touchscreen responds to both finger and stylus commands. Since the
screen is small, Crestron recommends that a stylus (not supplied) be used to ensure
the accuracy of commands. Use a stylus that will not damage the surface of the
screen.
Prior to normal operation, it is advisable to configure the unit using a series of setup
screens. The MAIN MENU for configuring the touchpanel appears when a finger (or
stylus) is held (approximately five seconds) to the touchscreen when power is applied.
Upon entering SETUP MODE, the MAIN MENU, shown to the left, displays four
buttons: Touch Screen Calibration, Exit and Run Program, Setup, and
Diagnostics.
Selecting Exit and Run Program verifies that all of the setup information has been
saved to EEPROM and displays the main page that has been programmed into the
touchpanel. The remaining buttons on the MAIN MENU open other menus, which are
discussed in subsequent paragraphs.
CALIBRATION MENU
ETUP MENU
Calibration Menu
Calibration of the touchscreen is required if the active touch area of a button does not
coincide with the button's image. Select the Touch Screen Calibration button to
display the CALIBRATION MENU, as shown to the left. The CALIBRATION
MENU offers the choice to initiate calibration with the Perform Calibration button
or return to the previous screen with the Return button. Choose an option by
touching the appropriate button.
If you need to calibrate the touchpanel, the screen displays the message "Touch Upper
Left" centered on the panel with a cross hair in the upper left corner. Touch the cross
hair to initiate calibration. Another message, "Touch Upper Right", appears with a
cross hair in the correct corner. Touch the cross hair. A final message, “Touch Lower
Right”, appears with a cross hair in the correct corner. Touch the crosshair to finish
the calibration and return to the MAIN MENU.
NOTE: When touching each crosshair during calibration, be as accurate as possible.
Use a stylus or the tip of a capped pen or the eraser end of a pencil. To cancel
calibration and return to the CALIBRATION MENU without saving calibration data,
create a calibration error by touching the screen in an area that is opposite from the
instructed area.
Setup Menu
To obtain the SETUP MENU, shown to the left, press the Setup button from the
MAIN MENU. The SETUP MENU offers a series of buttons, which open additional
menus and screens that are detailed in subsequent paragraphs. After setup parameters
have been set, select the Return button to return to the MAIN MENU.
NOTE: For convenience, the current CRESNET ID setting is displayed in the lower
left corner.
NOTE: All touchpanel settings are automatically saved in non-volatile memory.
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Interface
INTERFACE MENU
AUDIO MENU
The touchpanel communicates with a control system to activate commands or to
display feedback from components within the system. The communication interface
must be correctly specified or communication will not occur. To set communication
parameters, first select the Interface button on the SETUP MENU to display the
INTERFACE MENU screen, shown to the left. Then, use the CRESNET ID UP
and DOWN buttons to set the Cresnet ID for the touchpanel.
Use the other buttons on the screen to enable/disable the preferred communications
protocol: Cresnet II, Ethernet, or CIP.
After the Cresnet ID setting has been verified and the communications protocol has
been selected, press Return to save the settings and return to the SETUP MENU.
Audio
From the SETUP MENU, press the Audio button to open the AUDIO MENU
screen, shown at left.
Press the WAV button to open the AUDIO SETUP – WAV screen. Use the buttons
on this screen to set the WAV file volume level, to enable/disable the WAV file
function and to play the WAV file to verify your settings. The area to the right of
the volume UP/DOWN buttons shows the relative volume from 0% to 100%, both
as a numeric value and, for a quick visual reference, as an analog bar.
Similarly, press the KEY CLICK Enabled/Disabled button to open the AUDIO
SETUP – KEY CLICK screen. Use the buttons on this screen to adjust the key
click volume level (0 – 100%), and to enable/disable an audible tone (beep) when
the touchpanel buttons are pressed. The area to the right of the volume UP/DOWN
buttons shows the relative volume from 0% to 100%, both as a numeric value and,
for a quick visual reference, as an analog bar.
Press the Restore Default Audio Settings button to cancel any changes and restore
all default audio settings: WAV volume = 100%, and WAV function enabled; key
click volume = 100%, and key click function enabled.
Press Return to save the settings and return to the SETUP MENU.
Screen Settings
SCREEN SETTINGS
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From the SETUP MENU, press the Screen Settings button to open the SCREEN
SETTINGS screen, shown at left.
Press the Brightness button to open the SCREEN SETTINGS – BRIGHTNESS
screen. Use the UP/DOWN buttons to set the display brightness (0 – 100%). The
area to the right of the buttons shows the relative brightness from 0% to 100%, both
as a numeric value and, for quick visual reference, as an analog bar.
Press the Key Backlight button to open the SCREEN SETTINGS – KEY
BACKLIGHT screen. Use the UP/DOWN buttons to set the key backlight
brightness (0 – 100%). The area to the right of the buttons shows the relative
brightness from 0% to 100%, both as a numeric value and, for quick visual
reference, as an analog bar.
Press the LCD Bias button to open the SCREEN SETTINGS – LCD BIAS screen.
Use the UP/DOWN buttons to set the LCD bias (0 – 255). Use the graphic on the
right side of the screen to see the effects of the adjustment. The bias setting is best
when the lines are crisp and dark and the white area around them is bright.
Press Return to save the settings and return to the SETUP MENU.
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D
Timeout Settings
TIMEOUT SETTINGS
IAGNOSTICS MENU
From the SETUP MENU, press the Timeout button to open the TIMEOUT
SETTINGS screen. Use the UP/DOWN buttons to set the timeout from 0 through
120 minutes, where 0 disables the timeout. Adjustment is in one-minute increments
from 1 to 10; in ten-minute increments from 20-120.
STANDBY timeout turns the display and backlight off when the touchpanel is
inactive for the specified time. When the touchpanel is reactivated, the last screen to
be displayed reappears. The specified time is displayed in minutes. The default
STANDBY timeout is 10 minutes.
Press Return to save the settings and return to the SETUP MENU.
.
Diagnostics Menu
The Diagnostics button from the MAIN MENU should only be used under
supervision from a Crestron customer service representative during telephone
support. Many options available from the DIAGNOSTICS MENU, shown to the left,
are numeric in nature and their interpretation is beyond the scope of this manual.
Programming Software
Have a question or comment about Crestron software?
Answers to frequently asked questions (FAQs) can be viewed in the Online Help
section of the Crestron website. To post a question or view questions you have
submitted to Crestron’s True Blue Support, log in at http://support.crestron.com.
First-time users will need to establish a user account.
You can create a program that allows you to include the QM-FTCC-TPS4 in a
Crestron control system. The program output of Crestron SystemBuilder is a SIMPL
Windows program with much of the functionality encapsulated in macros and
templates. Therefore, extending the capabilities of the system is very easy. Crestron
SystemBuilder and SIMPL Windows are intended for users with different levels of
programming knowledge. Crestron SystemBuilder is easier to use for the beginning
programmer, and much faster for all programmers. However, it does not allow the
degree of control and flexibility that SIMPL Windows does. Of course, one can
initiate programming using the easiest method (Crestron SystemBuilder) and use
advanced techniques that are available from SIMPL Windows to customize the job.
Crestron SystemBuilder comes with templates for all supported interfaces. If a user
wishes to create a touchpanel project using templates with a different look-and-feel,
this can be accomplished by making a custom template. This custom template can
then be used by Crestron SystemBuilder to create the final project files to be loaded
into the panels. Alternatively, VT Pro-e can be used to tweak projects created with
the Crestron SystemBuilder or develop original touchpanel screen designs.
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Crestron QM-FTCC-TPS4 FlipTop Touchpanel Computer Center
p
Earliest Version Software Requirements for the PC
NOTE: Crestron recommends that you use the latest software to take advantage of
the most recently released features. The latest software is available from the Crestron
website.
The following are the earliest useable software version requirements for the PC:
• (Optional) System Builder version 2.0.6 or later with SystemBuilder
Templates version 2.0.1or later. Requires the following software versions:
o SIMPL Windows version 2.06.20 or later with library update file 345
or later. Requires SIMPL+ Cross Compiler version 1.1.
o Crestron database 17.4.0 or later
o Vision Tools Pro-e 3.3.4.0 or later
o Crestron Toolbox 1.01.06 or later
o Engraver 2.4.1.2 or later
o Microsoft DCOM '98 if running under Win 95 or 98 (not needed for
NT or 2000)
o Microsoft Data Access Components if running under Win 95 or 98 (not
needed for NT or 2000)
The easiest method of
rogramming, but does not
offer as much flexibility as
SIMPL Windows.
• SIMPL Windows version 2.06.20 or later, with Library Update file 355.
Requires SIMPL+
• Crestron Toolbox version 1.02.05 or later.
• Crestron Database version 17.4.0 or later.
• VisionTools Pro-e version 3.4.2.5 or later. Used for graphical touchscreen
design.
• (Optional) Crestron Engraver version 2.6.0.0. (required if touchpanel bezel
is to be engraved).
®
Cross Compiler version 1.1.
Programming with SystemBuilder
Crestron SystemBuilder offers automatic programming for such residential and
commercial applications as audio distribution, home theater, video conferencing, and
lighting. The interface of this tool guides you through a few basic steps for
designating rooms and specifying the control system, touchpanels, devices, and
functionality. Crestron System Builder then programs the system, including all
touchpanel projects and control system logic.
Crestron SystemBuilder is fully integrated with Crestron's suite of software
development tools, including SIMPL Windows, VT Pro-e, Crestron Database, User
IR Database, and User Modules Directory. Crestron System Builder accesses these
tools behind the scenes, enabling you to easily create robust systems.
NOTE: Modifications to the program that are made outside of SystemBuilder (for
example, in VT Pro-e or SIMPL Windows) are not preserved when you reenter
SystemBuilder.
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Programming with SIMPL Windows
NOTE: The following assumes that the reader has knowledge of SIMPL Windows.
If not, refer to the extensive help information provided with the software.
NOTE: While SIMPL Windows can be used to configure the QM-FTCC-TPS4,
Crestron recommends SystemBuilder software for configuring and tuning a
QuickMedia system.
NOTE: The following are acceptable file extensions for programs that include a
QM-RMCRX-BA and QM-FTCC-TPS4, developed for specific control system
types:
.smw projectname.smw (source file)
.spz projectname.spz (compiled file for 2-Series)
.usp projectname.usp (source code module for SIMPL+)
.ir projectname.ir (user IR)
.umc projectname.umc (user macro)
.ush projectname.ush (completed SIMPL+)
NOTE: In the following description, the PRO2 control system is used.
SIMPL Windows is Crestron's software for programming Crestron control systems.
It provides a well-designed graphical environment with a number of workspaces
(i.e., windows) in which a programmer can select, configure, program, test, and
monitor a Crestron control system. SIMPL Windows offers drag and drop
functionality in a familiar Windows
environment.
System View of QM-RMCRX-BA
This section explains how to create a SIMPL Windows program that includes a
QM-FTCC-TPS4 within a Cresnet system.
Configuration Manager is where programmers “build” a Crestron control system by
selecting hardware from the Device Library. In Configuration Manager, drag the
QM-RMCRX-BA from the Control Systems folder of the Device Library and drop it
in the upper pane of the System Views. The QM-RMCRX-BA with its associated
communication ports is displayed in the System Views upper pane.
NOTE: Crestron software and any files on the website are for Authorized Crestron
dealers and Crestron Authorized Independent Programmers (CAIP) only. New users
may be required to register to obtain access to certain areas of the site (including the
FTP site).
NOTE: The information in this section assumes that the reader has knowledge of
SIMPL Windows. If not, refer to the extensive help information provided with the
software.
NOTE: In the following example, a QM-RMCRX-BA is used as the QuickMedia
receiver for the QM-FTCC-TPS4.
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C2Net-Device Slot in Configuration Manager
The C2Net-Device slot (05) enables the QM-RMCRX-BA to control up to 252
Cresnet devices. Each Cresnet device is assigned a unique identifier called a Net ID,
which is a hexadecimal value ranging from 03 to FE.
To view the list of supported devices, expand the control system in the bottom pane
of System Views and double-click the C2Net-Device slot, the desired Net ID, or
right-click and select Add Item from the submenu. Then select the device you want
to add. Alternatively, you can drag the device from the Cresnet Control Modules
folder onto the Net ID. Supported devices include network control modules, lighting
modules and a variety of Crestron wired touchpanels.
The QM-FTCC-TPS4 is actually two devices in a single housing, so to incorporate a
QM-FTCC-TPS4 into the system, you need to drag both the touchpanel (TPS4) and
the QuickMedia module (QM-FTCC) into System Views individually. Drag the
QM-FTCC (TPS-4/Cresnet) from the Touchpanels | Touchpanels (Cresnet) folder of
the Device Library and drop it in System Views. Then, drag the QM-FTCC (QM-
FTCC) from the Cresnet Control Modules | QM Series folder of the Device Library
and drop it in System Views. The QM-RMCRX-BA system tree displays the TPS4
and the QM-FTCC module in Slot 5. The touchpanel has a default Net ID of 03, and
the QuickMedia module has a default Net ID of 1A. Within the QuickMedia module
are two slots, Basic Controls and Microphone Controls. Refer to the following
illustration.
C2Net-Device, Slot 5
NOTE: Alternatively, the TPS4 touchpanel could be connected to the control
system via Ethernet instead of Cresnet.
Setting the Net ID in Device Settings
Double-click the QM-FTCC-TPS (QM-FTCC) icon in the upper pane to open the
“Device Settings” window. This window displays QM-FTCC-TPS (QM-FTCC)
device information. The Net ID can be changed in this window using the Net ID tab,
as shown in the following figure.
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“Device Settings” Window
Similarly, double-click the QM-FTCC-TPS (TPS4/Cresnet) icon in the upper pane to
open its “Device Settings” window. The window displays QM-FTCC-TPS
(TPS4/Cresnet) device information. The Net ID can be changed in this window using
the Net ID tab
NOTE: This procedure sets the Net ID for the QM-FTCC-TPS and the TPS4 in the
program only. It does not automatically set the Net ID for the QM-FTCC-TPS4
hardware. SIMPL Windows automatically changes Net ID values of a device added
to a program if a duplicate device or a device with the same Net ID already exists in
the program. Always ensure that the hardware and software settings of the Net ID
match. For Net ID hardware setting details, refer to “Identity Code” on page 13.
Symbols in Programming Manager
Programming Manager is where programmers “program” a Creston control system
by assigning signals to symbols. The two symbols that make up the QM-FTCC-TPS
(QM-FTCC): Basic Controls and, Microphone Controls; and the third symbol for the
QM-FTCC-TPS (TPS4/Cresnet) can be viewed by double-clicking on the icons or
dragging them into Detail View. A description for each signal in the symbols is
provided in the SIMPL Windows help file (F1).
Device Extender
If you wish to have the program sense the open and closed position of the flip top,
insert the Flip Top Open/Close device extender.
Example Program
An example program for the QM-FTCC-TPS4 is available from the “Example
Program” section of the Crestron website (www.crestron.com/exampleprograms
Search for QM-FTCC-TPS4.ZIP.
).
Programming with VT Pro-e
VT Pro-e, design and programming Windows-based software, permits the creation
of unlimited control screen variations incorporating two and three-dimensional
graphics and text. A set of pages, which make up a project, can be designed for each
TPS4 touchpanel application. Each page contains objects such as custom control
graphics, two and three-dimensional buttons, sliders, and digital readouts which
allow the user to interface with the control system via join numbers. Unjoined
objects are not interfaced with the system and thus cannot initiate any functions.
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The completed and compiled project is uploaded to the touchpanel and programmed
into the flash PROM via the File | Upload Project command. The touchpanel uses
the programmed project until another set is uploaded from the PC. The PC may be
disconnected from the control system or panel except during reprogramming.
When you start the VT Pro-e project for this product, select QM-FTCC-TPS4 as the
panel type.
For additional software information, refer to the help file provided with the software.
The latest version of VT Pro-e can be obtained from the Crestron website.
Adjusting the QM-FTCC-TPS4 Microphone Inputs
Once a QM-FTCC-TPS4 is installed and configured, settings for gain, gating level,
attack time, and decay time should be set using the SystemBuilder finish tab.
NOTE: Crestron recommends that you use the latest software to take advantage of
the most recently released features. The latest software is available from the Crestron
website.
Definitions
The QM-FTCC-TPS4 allows for adjustments to be made to microphone input
signals. The following are definitions of terms that are commonly used when making
adjustments.
Attack Time
The time it takes (in milliseconds) from when an input signal rises above the gating
level until the microphone output signal is enabled.
Clipping
A condition in which a signal level exceeds the maximum level (the clipping level) a
circuit can handle. This is usually caused by improper gating parameters and gain
settings.
Decay Time
The time (in milliseconds) from when an input signal falls below the gating level
until the microphone output signal is muted.
Gain
An adjustable amplification to accommodate varying input signal levels.
Gating
Gating is a function that mutes a microphone signal when the input sound level is
below a user-set threshold (gating level).
The following diagram demonstrates clipping, attack time, decay time, and gating
level.
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Visual Representation of Gating Level, Clipping Level, Attack Time, and Decay Time
SIGNAL LEVEL
MICROPHONE
INPUT
SIGNAL
Mic On
Clipping Level
Gating Level
Mic Off
TIME
Decay Time
Gating Level Reached
Mic Off
SIGNAL LEVEL
QM
OUTPUT
SIGNAL
Attack Time
Gating Level
Reached
Mic On
Attack Time Decay Time
Setting Microphone Gain
The QM-FTCC-TPS4 provides variable gain on the microphone inputs. The
following procedure is used to set the optimal gain for a microphone input.
TIME
Use the Realtime Mode in SystemBuilder to control phantom power, gain and gate
settings, and to monitor the gate, normal, and clip level indicators. For information
on using SystemBuilder software, refer to the extensive help information provided
with the software.
NOTE: The input gain is independent of the system’s output volume level.
1. To adjust the input gain, set the gain and noise gate to their lowest settings.
Disable the “Mute” function by removing the check from the Mute
checkbox.
2. Connect a microphone and enable phantom power if required.
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3. Increase the gain while providing a “normal” sound level input to the
microphone. When the “Norm” indicator shows fairly consistent activity,
you’ve reached a good signal level for the QM-FTCC-TPS4.
NOTE: The "clip" indicator shows that the signal is clipping. Let your ears be the
judge, but when the clip indicator is active, you are approaching or have reached
distortion in your QM-FTCC-TPS4 signal. Occasional clip indications on loud input
are expected, but constant clip indicator activity is a sign that the gain may be set too
high.
4. Set the system output volume to a desirable listening level and verify the
gain settings by listening to the system output. Some minor gain adjustment
may be required for the “best sound” in any specific configuration.
Setting the Gating Level
The QM-FTCC-TPS4 provides an input level gating function that will mute a
microphone signal when the input sound level is below a user-set threshold. This
function can be enabled or disabled via software commands.
Use the Realtime Mode in SystemBuilder to control phantom power, gain and gate
settings, and to monitor the gate, normal, and clip level indicators. For information
on using SystemBuilder software, refer to the extensive help information provided
with the software.
The following procedure sets the optimal “gate level” for the microphone inputs:
1. Follow the “Setting Microphone Gain” procedure on page 30 to set the gain
for each microphone input.
2. Set the noise gate level, attack and decay times to minimum. Disable the
“Mute” function by removing the check from the Mute checkbox.
3. While providing a level to the microphone that is equivalent to the
background noise that should be gated out, increase the noise gate level
until the Gated indicator turns off. When the input sound levels are at or
below the established noise gate level, the microphone output signal will be
gated off.
4. Set the “attack time” to the minimum level and the “decay time” to the
maximum level. These settings provide the shortest time to enable the
microphone output when an input is above the gating level, and the longest
time before disabling the microphone after such an input.
NOTE: The “attack” and “decay times” are applied to both microphone inputs.
5. Set the system output volume to a desirable listening level. While providing
realistic voice input and background noise levels, adjust the gating level and
attack/decay times to eliminate undesired input while providing the best
content quality.
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Uploading and Upgrading
NOTE: Crestron recommends using the latest programming software and that each
device contains the latest firmware to take advantage of the most recently released
features. Please check the Crestron website (http://www.crestron.com/updates
the latest versions of software and firmware. New users are required to register to
obtain access to this site.
Assuming a PC is properly connected to the entire system, Crestron programming
software allows the programmer to upload programs and projects to the system and
touchpanel and firmware to the wall plates after their development. However, there
are times when the files for the program and projects are compiled and not uploaded.
Instead, compiled files may be distributed from programmers to installers, from
Crestron to dealers, etc. Even firmware upgrades are available from the Crestron
website as new features are developed after product releases. In those instances, one
has the option to upload via the programming software or to upload and upgrade via
the Crestron Toolbox.
The following sections define how one would upload a SIMPL Windows program to
the control system, or upgrade the firmware of the QM-FTCC-TPS4. However,
before attempting to upload or upgrade, it is necessary to establish communications.
) for
Null Modem Cable
Pins
2
3
5
7
8
Pins
2
3
5
7
8
Communication Settings
NOTE: For laptops and other PCs without a built-in RS-232 port, Crestron
recommends the use of PCMCIA cards, rather than USB-to-serial adapters. If a
USB-to-serial adapter must be used, Crestron has tested the following devices with
good results:
Belkin (large model) F5U103
I/O Gear GUC232A (discontinued)
Keyspan USA-19QW (discontinued)
Results may vary, depending on the computer being used. Other models, even from
the same manufacturer, may not yield the same results.
Establishing communications is an essential step when setting up the control system.
Once communications are established with the control system, you can upload
programming, update firmware, and use all the diagnostic tools available in Crestron
Toolbox.
Communications can be established using a serial (RS-323) connection, or by using a
TCP/IP connection. For additional connection details, refer to “Establishing
Communications with the Control System” in the latest version of the 2-Series
Control Systems Reference Guide, Doc. 6256.
The following serial connection is unique to the QM-RMCRX-BA.
Connect the COM B port on the QM-RMCRX-BA control system to one of the
COM ports (usually COM 1) on the PC. The QM-RMCRX-BA requires the use of a
null-modem RS-232 cable with DB9 female connectors on both ends. Most
commercially available cables are acceptable; they should have at least five pins for
transmit, receive, ground, and hardware handshaking (pins 2, 3, 5, 7 and 8).
The procedure in this section provides details for RS-232 communication between
the PC and the control system. If TCP/IP communication is preferred, consult the
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latest version of the QM-RMCRX-BA QuickMedia Receiver/Processor Operations
Guide (Doc. 6332) or the Crestron e-Control Reference Guide (Doc. 6052). These
documents are available from the Crestron website. Refer to the following figure for
a typical connection diagram when uploading files.
Typical Connection Diagram when Uploading
QM-FTCC-TPS4 (Underside)
Computer
Cresnet Cable
QuickMedia Cable
AUDIO
SPCH
L
+ - G + - G
+ - G
LAN
QM
QM LINK
COM A
COM B
R
INPUT
1 2 3 4 G
IR
INPUT
S G
VIDEOS-VIDEO
I
R
24 Y Z G
SW-RHW-R
QM-RMCRX-BA (Front)
NET
PWR
ACT
24 Y Z G
NET
RGBHV
LR
+ -
COM BCOM A
24V DC
2.0A
SPEAKER
RELAY OUTPUT
QM-RMCRX-BA (Rear)
Null-modem RS-232 cable with DB9
female connectors on both ends
NOTE: Use a standard DB9 “Null-Modem” cable for connection to a
QM-Series processor. Use a straight-through serial cable for connection to a
2-Series processor.
+ -
G
2
1
1. Open Crestron Toolbox and click Tools | Manage Address Book to display
the communications settings. The DefaultAddressBook.adr file contains
several default address settings. Select Serial on COM 1 for serial
communication.
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Crestron Toolbox – “Address Book” Window
The PC communication settings specified in the address book should match
the protocol that the QM-RMCRX-BA expects. The settings are as follows:
• Port = COM 1 through COM 8. Select the correct COM port on the
PC.
• Baud rate = Auto Detect.
• Parity = None.
• Number of data bits = 8.
• Number of stop bits = 1.
• Hardware handshaking (RTS/CTS) enabled.
• Software handshaking (XON/XOFF) not enabled.
2. After setting the correct parameters, click OK to return to the Crestron
Toolbox main window.
3. Select Tools | System Info. If the connection is successful, the System Info
window displays the processor and device information.
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System Info Window
A control system source file has
the extension .smw. A compiled
SIMPL Windows file has the
extension .spz for a 2-Series
control system.
NOTE: To enter the console mode, click the console mode icon .
Uploading a SIMPL Windows Program
The SIMPL Windows file can be uploaded to the control system using SIMPL
Windows or via the Crestron Toolbox.
Upload via SIMPL Windows
1. Start SIMPL Windows.
2. Select File | Open to view the “Open” window, navigate to the SIMPL
Window file (.smw), and click Open.
3. Select Project | Transfer Program.
Upload via Crestron Toolbox
1. Verify that the procedure for “Communication Settings” that begins on page
32 has been performed.
2. Once communication is established, the Functions menu becomes
available.
3. Select Functions | SIMPL Program…The “SIMPL Program” window
appears, as shown in the following figure, and permits you to browse for a
compiled program file (.spz), and allows you to upload to internal flash.
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“SIMPL Program” Window
4. Browse for the appropriate .spz file in the “Open” window, and click Open.
“Open” Window
5. When the “SIMPL Program” window reappears, click Send.
6. To verify that the program has been transferred successfully, select
Functions | SIMPL Program. Details about the current program loaded in
the control system are displayed in the upper left corner of the “SIMPL
Program” window.
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Firmware Upgrade
To take advantage of all the QM-FTCC-TPS4 features, it is important that the
unit contains the latest firmware available. Please check the Crestron website for
the latest version of firmware. Not every product has a firmware upgrade, but as
Crestron improves functions, adds new features, and extends the capabilities of
its products, firmware upgrades are posted.
Typically, upgrade files are downloaded as .zip files. With Toolbox, it is not
necessary to extract the files before uploading; Toolbox will automatically
extract the file(s) for you.
NOTE: A firmware upgrade file for the QM module of the QM-FTCC-TPS4 has the
extension .upg. The following is a typical firmware upgrade file name for the QMmodule.
qm-ftcc-tps_qm-ftcc_3.12.01.upg
Similarly, a firmware upgrade file for the TPS4 touchpanel of the QM-FTCC-TPS4
has the extension .upg. The following is a typical firmware upgrade file name for the
C2N-FT-TPS4.
tps-4_qm-ftcc-tps_tps-4_c2n-ft-tps-4_2.007.0161.csf
The following steps detail the procedure for updating the firmware in the QM
module. Use the same procedure to update the firmware in the TPS4, using the
appropriate firmware file.
1. Make sure that “Communication Settings,” which begins on page 32, has
been performed.
2. Open Crestron Toolbox.
3. Open the Network Device Tree (the firmware upgrade function is also
available in the SMW Program Tree window).
4. Click on the ‘+’ next to the device name to display the Net ID, then right-
click on the Net ID and select Functions | Firmware. (Refer to the
following illustration.)
Network Device Tree Window – Right-Click Sub Menu
5. The “Firmware” window displays the model and current firmware version
as shown in the following graphic.
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“Firmware” Window
6. Click Browse to display the Open window to locate the desired firmware
(.zip) file.
Locate Firmware via the “Open” Window
7. Highlight the desired. zip file and click Open to select the file and return to
the “Firmware” window. Note that Toolbox displays the actual firmware
file name, not the name of the .zip file. Click Send to transfer the file. The
“File Transfer” window monitors the transfer of the file and gives you the
option of canceling the transfer.
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“File Transfer” Window
8. When the transfer is complete, the “Firmware” window reopens indicating
the new firmware version. Click Close after the firmware has been
transferred.
NOTE: If problems arise when transferring any Cresnet file (touchpanel
project/firmware), lower the port speed baud rate to 38400 to match the Cresnet bus
speed.
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Problem Solving
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
QM-FTCC-TPS4 Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
QM-FTCCTPS4 is not
functioning.
PWR LED
does not
illuminate.
No video
output is
displayed.
Wrong source
or video is
displayed.
Video from
RGB source is
garbled or no
output.
Poor RGB or
video image
quality.
Hum on audio
and/or mic.
Intermittent or
no audio/mic
output.
Microphone
does not
produce
sound.
Net IDs are not correct. Verify the Net ID In Toolbox.
Net IDs are not set to
match the Net IDs specified
in SIMPL Windows.
Net ID is the same as
another device’s Net ID.
Not receiving power.
Incorrect cable connection.
Wrong SystemBuilder or
SIMPL Windows programs.
SystemBuilder project not
set up correctly.
Incorrect cable connections.
Signal skew due to cable
length or unequal pair
length.
Incorrect peak and/or boost
setting.
Grounding problem.
Incorrect peak setting.
Microphone requires
phantom power or cannot
use phantom power.
Incorrect gain, gating level,
attack time or decay time
settings.
Incorrect volume and/or
mixer settings on
QM-RMCRX-BA.
Verify SIMPL Windows program
for setting Net IDs.
Assign a different Net ID.
Verify that Cresnet is properly
attached.
Verify RGB, video, S-video output
cable connection.
Verify QM input cable connection
is secure.
Verify and upload correct
programs.
Verify proper video set up for each
video input.
Verify 15-pin output cable
connection. Verify QM input cable
connections.
Verify maximum QM cable length
and compensation for skew.
Adjust SystemBuilder peak or
boost controls until image quality is
improved.
Refer to ground wire connection
instructions on page 21.
Adjust SystemBuilder peak control
until audio is restored.
Enable or disable phantom power
as necessary using controls
created in the SystemBuilder
project.
Adjust gain, gating level, attack
time, or decay time settings as
required.
Adjust volume and/or mixer
settings on QM-RMCRX-BA as
required.
Continued on the following page
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QM-FTCC-TPS4 Troubleshooting (continued)
TROUBLE POSSIBLE
CAUSE(S)
Intermittent
microphone
output.
Microphone
produces
harsh,
distorted
sound.
Buttons do
not function
when
pressed.
Button press
yields
incorrect
result.
Button LED
does not
illuminate.
Incorrect peak setting.
Poor cable connection. Verify all cable connections.
Gating setting too high. Adjust gating level.
Input gain is set too high. Lower microphone input gain.
Net ID incorrect or does
not match SIMPL
Windows program.
Incorrect programming. Verify SIMPL Windows program.
Feedback signal names
incorrect in SIMPL
Windows.
CORRECTIVE ACTION
Adjust QM-RMCRX-BA peak
control until audio is restored. For
more information refer to the latest
version of the QM-RMCRX-BA
Operations Guide (Doc. 6332).
In Toolbox, check Functions |
CresnetID to verify Net ID. Verify
SIMPL Windows program ID.
Verify SIMPL Windows feedback
signal names.
Further Inquiries
If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling the Crestron corporate headquarters at 1-888-CRESTRON [1-888-273-7876].
For assistance in your local time zone, refer to the Crestron website
(http://www.crestron.com/) for a listing of Crestron worldwide offices.
You can also log onto the online help section of the Crestron website to ask
questions about Crestron products. First-time users will need to establish a user
account to fully benefit from all available features.
Future Updates
As Crestron improves functions, adds new features, and extends the capabilities of
the QM-FTCC-TPS4, additional information may be made available as manual
updates. These updates are solely electronic and serve as intermediary supplements
prior to the release of a complete technical documentation revision.
Check the Crestron website periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.
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Appendix A: International Receptacles
PART
NUMBER
DESCRIPTION COUNTRIES
6003287
6003288 PWR-EU-B
6003289 PWR-IT-B
6003290 PWR-UK-B
6003291 PWR-FR-B
PWR-AU-B POWER
RECEPTACLE,
AUSTRALIA, 250V, 10A,
BLK
POWER RECEPTACLE,
EUROPEAN "SCHUKO",
250V, 16A, BLK
POWER RECEPTACLE,
ITALIAN, 250V, 16A,
BLK
POWER RECEPTACLE,
UK, 250V, 13A, BLK
POWER RECEPTACLE,
FRENCH, 250V, 16A,
BLK
Australia, Fiji, New Zealand, Papua New Guinea
Austria, Azerbaijan, Belarus, Bosnia and Herzegovina, Brunei, Bulgaria,
Burundi, Cape Verde, Chad, Croatia, Czech Republic, Egypt, Eritrea,
Finland, Georgia, Germany, Greece, Greenland, Guinea-Bissau,
Hungary, Iceland, Jordan, Kazakhstan, Korea (South), Kyrgyzstan,
Liechtenstein, Luxemburg, Macedonia, Monaco, Montserrat, Morocco,
Mozambique, Netherlands, Netherlands Antilles, New Caledonia,
Norway, Poland, Portugal, Reunion, Romania, Russia, San Marino,
Senegal, Serbia and Montenegro, Slovenia, Spain, Suriname, Sweden,
Syria, Tunisia, Turkey, Ukraine, Vietnam
Chile, Ethiopia, Italy, Libya
Anguilla, Bahrain, Botswana, Burma (Myanmar), Cyprus, Dominica,
Falkland Islands (Malvinas), Gambia, Ghana, Gibraltar, Hong Kong,
Iraq, Ireland, Kenya, Kuwait, Liberia, Malawi, Malaysia, Malta, Mauritius,
Nigeria, Northern Ireland, Oman, Qatar, St. Kits-Nevis, St. Lucia, St.
Vincent, Seychelles, Sierra Leone, Singapore, Sudan, Tanzania,
Uganda, United Arab Emirates, United Kingdom, Yemen, Zambia,
Zimbabwe
Algeria, Belgium, Cameroon, Central African Republic, Comoros, Congo
Democratic Republic, Djibouti, France, French Guiana, Gabon,
Guadeloupe, Guinea, Indonesia, Madagascar, Mali, Martinique, Togo
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Appendix B: QuickMedia Installation and Compensation
Installation Notes
You must pass audio through from transmitters to receivers even if you are not using
the audio signal. The information required for auto-compensation is transmitted
along with the audio. In addition, the QM Link signal indicates that the QM cable is
connected and that an audio signal is present on the cable. If a unit does not receive
an audio signal, the QM Link signal will not go high, and a valid QM Link
connection cannot be detected (video can still be displayed if auto compensation is
not used).
Certain devices terminate and re-initialize the audio path within the unit; however,
they pass on the video untouched. This creates different path lengths for the video
and audio. This difference in path length creates different peak and boost levels for
audio and video. When audio-breakaway is implemented, the audio and video paths
are likely to be different.
Compensation
Inherently, twisted pair cables experience a loss of bandwidth and signal strength
over distance. When the loss is within certain limits, the reduced signal can be
restored through peak and boost compensation adjustments. The amount of required
compensation is directly dependent on the length of the cable. Therefore, each device
in a network requires a specific amount of compensation.
Manual Compensation
In a manual compensation system, the compensation parameters, along with
microphone equalization settings, are stored in the receiver in a preset file. When the
program switches to a new transmitter, the program recalls the compensation settings
associated with the new transmitter. In large systems containing multiple transmitters
and receivers, these parameters must be stored in multiple locations, creating a
complex arrangement.
Auto Compensation
In a system utilizing auto compensation, the peak and boost values are stored in a
preset file at the receiver. The transmitter stores the input compensation and
microphone EQ settings. When the program switches to a new transmitter, the
transmitter ID, input compensation, and microphone EQ settings are sent over the
audio channel of the QM cable to the receiver. The receiver is equipped with a hunt
algorithm to search for the proper peak and boost settings. Once the receiver acquires
a QM Link signal, it can receive the audio signal containing the transmitter ID, input
compensation, and microphone EQ settings. After receiving the transmitter ID, the
receiver recalls the peak and boost preset and uses these values to properly adjust the
video signal.
NOTE: If auto compensation is used in your QM system, all QM devices must use
it. If it is not used in your QM system, it must not be used for any of the QM devices.
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Auto Compensation with a Self-Peaking Receiver
Crestron's innovative self-peaking audio circuit eliminates the need to peak the audio
signal.
Without self-peaking the same peak and boost values are applied equally to the video
and audio signals. When these signals travel the same path, this arrangement is
satisfactory. However, when video and audio travel to a receiver from different
paths, unequal cable lengths are created. The self-peaking feature eliminates the need
to hunt for peak and boost values by allowing the receiver to read the ID, input
compensation and microphone EQ from the audio channel regardless of the peaking
and boost values applied. Then using the transmitter ID, the receiver recalls the
preset containing the proper peak and boost settings for the video, and implements
the correct input compensation and microphone EQ settings.
NOTE: QM devices that do not have self-peaking include:
● QM-RMCRX
● QM-MD7x2
● QM-MD5x1
● TPMC-15-QM
● TPMC-17-QM
Switchers
The QM-MD7x2 and the QM-MD5x1 terminate and re-initialize the audio path
within the unit, however, they pass on the video untouched. This creates different
path lengths for the video and audio. This difference in path length creates different
peak and boost levels for audio and video. In the initial QM receivers the video and
audio circuits, peak/boost have the same settings for the audio and video. The initial
QM receivers cannot accommodate different settings, and may experience
difficulties resolving the signals.
The QM-MD8x8 and QM-MD4x2 are simply analog switches. When audiobreakaway is implemented, the audio and video paths are likely to be different. For
receivers without self-peaking audio, a probable conflict exists. For receivers with
self-peaking, auto compensation is still problematic when audio-breakaway is done
since the transmitter ID is that of the audio source and the video source is from a
different device with a different transmitter ID.
The self-peaking audio circuit resolves the problem of unequal cable lengths.
Because no audio setting is required, the video can have an independent peak/boost
as set by the program.
QM-AE Audio Extractor
The QM-AE is an audio-only device. The QM cable loops through the QM-AE from
the input connector to the output connector. The QM-AE taps only the audio signals
of the QM cable. The QM-AE is a self-peaking receiver, so peaking is not required.
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Compatibility Charts
Under certain circumstances, the audio and video may be acceptably peaked even
though the audio and video path lengths are different. Because the audio signal is
digital, and more forgiving than the video signal, it may be possible to peak the video
and have functioning audio. It is difficult to predict outcomes because it is dependent
on the difference in cable lengths, the video rates, and acceptable video quality.
The following Auto Compensation and Audio Breakaway compatibility charts are
arranged with transmitters listed on the left and receivers listed across the top. The
QM cable exits the transmitter and the QM cable enters the receiver.
NOTE: The cable exiting the QM-AE is a loop-through and is not listed as a
transmitter.
NOTE: QM wall plates and flip top boxes are not included because the audio and
video cable lengths are always equal.
KEY: 9 = Good operation.
1. = Operation depends on video rates and if the audio and video cable lengths are closely matched.
2. = In these cases, if the audio and video (although from different sources), switch together consistently, the
system will operate normally. If the audio and video switch inconsistently, operation then depends on the
video rates and how closely the audio and video cable lengths match.
* = Device with self-peaking.
Auto Compensation without Audio Breakaway
QM
TRANSMITTERS
QM-
MD8x8
QM-
MD4x2
QM-
MD7x2
QM-
MD5x1
QM-
RMCRX
QM-
RMCRX-
BA*
RXA*
9 9
9 9 9 9 9 9 9 9
1
1
9 9 9 9 9 9
9 9 9 9 9 9
QM RECEIVERS
QM-
QM-
MD7x2
QM-
MD5x1
QM-
AE*
QMRX*
TPMC
9 9 9 9 9 9
1
1
Auto Compensation with Audio Breakaway
QM-
RMCRX
QM
TRANSMITTERS
Operations & Installation Guide – DOC. 6393 FlipTop Touchpanel Computer Center: QM-FTCC-TPS4 • 45
QM-
MD8x8
QM-
MD4x2
QM-
MD7x2
QM-
MD5x1
1 2 2
1 2 2
1
1
QM-
RMCRX-
BA*
RXA*
9 9 9 9 9 9
9 9 9 9 9 9
QM RECEIVERS
QM-
MD7x2
QM-
QM-
MD5x1
9 9 9
9 9 9
QMAE*
QM-
RX*
TPMC
2 1
2 1
1
1
Page 50
FlipTop Touchpanel Computer Center Crestron QM-FTCC-TPS4
KEY: 9 = Good operation.
1. = Operation depends on video rates and if the audio and video cable lengths are closely matched.
2. = In these cases, if the audio and video (although from different sources), switch together consistently, the
system will operate normally. If the audio and video switch inconsistently, operation then depends on the
video rates and how closely the audio and video cable lengths match.
* = Device with self-peaking.
Manual Compensation without Audio Breakaway
QM
TRANSMITTERS
QM
TRANSMITTERS
QM-
MD8x8
QM-
MD4x2
QM-
MD7x2
QM-
MD5x1
QM-
MD8x8
QM-
MD4x2
QM-
MD7x2
QM-
MD5x1
QM-
RMCRX
QM-
RMCRX-
BA*
9 9 9 9 9 9 9 9
9 9 9 9 9 9 9 9
1
1
Manual Compensation with Audio Breakaway
QM-
RMCRX
1
1
1
1
9 9 9 9 9 9
9 9 9 9 9 9
QM-
RMCRX-
BA*
9 9 9 9 9 9
9 9 9 9 9 9
9 9 9 9 9 9
9 9 9 9 9 9
QM-
RXA*
QM-
RXA*
QM RECEIVERS
QM-
MD7x2
QM-
MD5x1
QM RECEIVERS
QM-
MD7x2
QM-
MD5x1
QM-
AE*
QM-
AE*
QMRX*
QM-
RX*
TPMC
1
1
TPMC
1
1
1
1
46 • FlipTop Touchpanel Computer Center: QM-FTCC-TPS4 Operations & Installation Guide - DOC. 6393
Page 51
Crestron QM-FTCC-TPS4 FlipTop Touchpanel Computer Center
Return and Warranty Policies
Merchandise Returns / Repair Service
1. No merchandise may be returned for credit, exchange, or service without prior
authorization from CRESTRON. To obtain warranty service for CRESTRON
products, contact the factory and request an RMA (Return Merchandise
Authorization) number. Enclose a note specifying the nature of the problem, name
and phone number of contact person, RMA number, and return address.
2. Products may be returned for credit, exchange, or service with a CRESTRON Return
Merchandise Authorization (RMA) number. Authorized returns must be shipped
freight prepaid to CRESTRON, 6 Volvo Drive, Rockleigh, N.J., or its authorized
subsidiaries, with RMA number clearly marked on the outside of all cartons.
Shipments arriving freight collect or without an RMA number shall be subject to
refusal. CRESTRON reserves the right in its sole and absolute discretion to charge a
15% restocking fee, plus shipping costs, on any products returned with an RMA.
1. Return freight charges following repair of items under warranty shall be paid by
CRESTRON, shipping by standard ground carrier. In the event repairs are found to
be non-warranty, return freight costs shall be paid by the purchaser
CRESTRON Limited Warranty
CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in
materials and workmanship under normal use for a period of three (3) years from the date of
purchase from CRESTRON, with the following exceptions: disk drives and any other moving or
rotating mechanical parts, pan/tilt heads and power supplies are covered for a period of one (1)
year; touchscreen display and overlay components are covered for 90 days; batteries and
incandescent lamps are not covered.
This warranty extends to products purchased directly from CRESTRON or an authorized
CRESTRON dealer. Purchasers should inquire of the dealer regarding the nature and extent of the
dealer's warranty, if any.
CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in
any application other than that for which it was intended, or if it has been subjected to misuse,
accidental damage, modification, or improper installation procedures. Furthermore, this warranty
does not cover any product that has had the serial number altered, defaced, or removed.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall
CRESTRON be liable for incidental or consequential damages of any kind (property or economic
damages inclusive) arising from the sale or use of this equipment. CRESTRON is not liable for
any claim made by a third party or made by the purchaser for a third party.
CRESTRON shall, at its option, repair or replace any product found defective, without charge for
parts or labor. Repaired or replaced equipment and parts supplied under this warranty shall be
covered only by the unexpired portion of the warranty.
Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed
or implied, nor authorizes any other party to offer any warranty, including any implied warranties
of merchantability or fitness for a particular purpose. Any implied warranties that may be imposed
by law are limited to the terms of this limited warranty. This warranty statement supercedes all
previous warranties.
Trademark Information
All brand names, product names, and trademarks are the sole property of their respective owners. Windows is a registered
trademark of Microsoft Corporation. Windows95/98/Me/XP and WindowsNT/2000 are trademarks of Microsoft
Corporation.
Operations & Installation Guide – DOC. 6393 FlipTop Touchpanel Computer Center: QM-FTCC-TPS4 • 47
Page 52
Crestron Electronics, Inc. Operations & Installation Guide – DOC. 6393
15 Volvo Drive Rockleigh, NJ 07647 (2013361)
Tel: 888.CRESTRON 11.05
Fax: 201.767.7576 Specifications subject to
www.crestron.com
change without notice.
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