®
Crestron RoomView 7.0
Enterprise
Remote Asset Management Software
Installation Guide
This document was prepared and written by the Technical Documentation department at:
Crestron Electronics, Inc.
15 Volvo Drive
Rockleigh, NJ 07647
1-888-CRESTRON
All brand names, product names and trademarks are the property of their respective owners.
©2006 Crestron Electronics, Inc.
Crestron RoomView® 7.0 Enterprise Remote Asset Management Software
Contents
Remote Asset Management Software: RoomView® 7.0 Enterprise 1
Introduction ...............................................................................................................................1
Prerequisites ................................................................................................................1
Rights ..........................................................................................................................2
Pre-Installation ............................................................................................................2
Server Side Installation Procedure ..............................................................................4
Asset Service Setup.............................................................................................. 9
Email Service Setup ........................................................................................... 13
Log Service Setup .............................................................................................. 18
Room Service Setup........................................................................................... 22
Schedule Service Setup ...................................................................................... 22
Security Web Service Setup ............................................................................... 26
Web Client Setup ............................................................................................... 30
Database Creation Wizard Setup........................................................................ 42
Configuration Manager Setup ............................................................................ 46
Configuring RoomView..................................................................................... 50
Post Installation .................................................................................................. 55
Technical Validation .......................................................................................... 56
Functional Validation......................................................................................... 57
Rollback Plan ..................................................................................................... 57
Appendix A: RoomView 7.0 Communications Flow............................................................. 52
Software License Agreement................................................................................................... 66
Return and Warranty Policies.................................................................................................. 68
Merchandise Returns / Repair Service ......................................................................68
CRESTRON Limited Warranty.................................................................................68
Installation Guide – DOC. 6543 Contents • i
Crestron RoomView® 7.0 Enterprise Remote Asset Management Software
Remote Asset Management
®
Software: RoomView
7.0
Enterprise
Introduction
This document is provided as an aid to the installation of RoomView® 7.0 Enterprise,
Remote Asset Management Software.
Prerequisites
All the software, or software components, in the following list must be installed and
available to the system where RoomView services are to be installed. RoomView, or
parts of RoomView, must have access to these applications either directly or over the
network. Be sure that all of the latest updates for these applications are also installed.
These applications must be present on each server where RoomView 7.0 components
are installed:
• Microsoft Windows Server 2003
• Microsoft Internet Information Server 6.0 (IIS) (on machine(s) with web or
security components installed)
• Microsoft .NET Runtime Environment 2.x
These applications can be installed anywhere on the local network so long as
RoomView can access them:
• Microsoft SQL Server 2000 or 2005
• Microsoft Exchange Server 2003 with Outlook Web Access (OWA).
• SMTP Mail Server.
NOTE: Verify that all of these applications are accessible from the server where
RoomView will be installed.
One of these web browsers must be installed on workstations where the web client
will be used:
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• Microsoft Internet Explorer 6.0 or later
• Firefox 1.5 or later
• Safari 2.0.3 or later
• Camino 1.0b2 or later
• Netscape 8.1 or later
Rights
Create an Active Directory account called RoomView7 and give it the following
rights:
Local Administrator’s Rights on any server where RoomView 7 components
will be installed.
SQL Login with container creation rights and Database Owner Rights.
Owner rights in Exchange to all room mail boxes to be scheduled with
RoomView 7.x.
SMTP Send Rights.
Pre-Installation
If any RoomView 7.x components have been previously installed on your server, or
if you are upgrading to a future version of RoomView beyond version 7.x, the
previously installed version (7.x) must be completely uninstalled prior to installing
the new version.
CAUTION: If the previous version of RoomView 7.x is not completely uninstalled,
your installation of the new version will fail. Refer to the section entitled, Rollback
Plan on page 62.
Server Side Installation Procedure
RoomView 7.x installation consists of a series of wizards, one for each component to
be installed.
1. Download the RoomView 7.x installer from the Crestron website to your
desktop or place the RoomView 7.0 installation CD in the CD drive. Doubleclick the installer file on your desktop or if autorun does not initiate for the
installation CD, use Start\Run and browse to the CD drive. Find the file named
roomview_server_7_0_0XXX.exe (e.g., roomview_server_7_0_0118.exe) and
click Open.
The Crestron RoomView “Setup Welcome” window for the RoomView 7.x
installation will appear.
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Crestron RoomView “Setup Welcome” Window
2. Click Next to display the “License Agreement” window where you will be
prompted to accept (or not) the license agreement governing the RoomView
application. Accept the agreement (if you want to continue) by clicking the
appropriate radio button. You can also use the Print button to retain a copy for
your records. Click Next to continue.
“License Agreement” Window
3. The “Setup Type” window appears if Crestron Toolbox is not installed on the
system. You may choose to install it at this point in the RoomView installation,
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however the RoomView installation must be restarted to continue with the
installation.
To install Toolbox, select the Crestron Toolbox radio button and click Next.
Follow on on-screen prompts.
NOTE: When the Toolbox installation is complete, the RoomView installation must
be restarted. Double-click the installer file as described in step 1 above and repeat
steps 2 and 3. Once those steps are complete, proceed to step 4.
NOTE: If Toolbox is not installed on the system, certain RoomView features will be
disabled.
“Setup Type” Window
4. If Crestron Toolbox is already installed, or if you selected RoomView and
clicked Next on the “Setup Type” window, the “Select Features” window will
be displayed. By default, all of the features and services are selected for
installation. If all features and services are to be installed on this server, click
Next. If not, deselect the features and services you don’t want installed. The
installation program will open wizards for each feature and service selected in
the order described in the following paragraphs.
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“Select Features” Window
NOTE: If some part of the installation fails, the Select Features window can be used
to restart the installation process without affecting the services already installed.
5. The “Setup Status” window will be displayed while it installs some of the
RoomView operating files. This window will be dismissed by the setup program
when the progress bar is complete.
“Setup Status” Window
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6. If Microsoft .NET is not installed on the server, the “.NET Framework 2.0
License Agreement” is displayed. You can print the agreement by clicking the
View EULA for printing button and accept the agreement by clicking Accept.
“.NET Framework License Agreement” Window
7. When the “.NET Framework 2.0 License Agreement” is dismissed, the installer
will contact Microsoft’s website and begin to download the .NET application
directly from Microsoft’s servers. The following progress window will be
displayed.
“.NET download progress” Window
8. Once the file is downloaded, the installer is initiated and the following progress
window is displayed.
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“.NET Install Progress” Window
9. When the “.NET Install Progress” window is dismissed, the .NET portion of the
RoomView installation will be complete.
10. The “Asset Service Setup” Wizard is the next window to open. The Asset
Service manages status for all of your RoomView assets. Click Next to
continue.
Asset Service Setup
The asset service provides status (such as “Service Due” or “Contract Expired”) for
all assets created in RoomView and triggers the sending of notifications. The “Asset
Service Setup” wizard starts automatically if the Asset Service check box in the
“Select Features” window is selected.
1. When the “Asset Service Setup” wizard opens, click Next to start the
installation.
“Asset Service Setup” Wizard
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2. The “Select Installation Folder” window allows you to choose the installation
path via the Browse button if the default is not correct. On the bottom left of the
window, click the Everyone or Just me radio buttons to specify who will have
access to the RoomView Asset Service.
“Select Installation Folder” Window
NOTE: The Disk Cost button is provided as a way for you to determine the amount
of available disk space on the local and networked drives where the Asset Service
can be installed.
3. Clicking the Disk Cost button opens the “Asset Service Disk Space” window.
Use it to determine the best target for your installation. Click Ok to close the
window, browse to the desired drive and directory and then click Next to
continue Asset Service installation.
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“Asset Service Disk Space” Window
4. The “Confirm Installation” window is displayed to inform you that the Asset
Service Installer wizard is ready to install the Asset Service on your system.
Clicking Next initiates the installation.
“Confirm Installation” Window
5. The “Installing Asset Service” window will display a progress bar as the
installation proceeds.
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“Installing Asset Service” Window
6. The “Installation Complete” window will display. Click Close to exit.
“Installation Complete” Window
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Email Service Setup
The Email Service connects to the SMTP server and manages all notification
requests from other services. The “Email Service Setup” wizard starts automatically
upon completion of the “Asset Service” wizard if the Email Service check box in
the “Select Features” window is selected.
1. When the “Email Service Setup” wizard opens, click Next to start the
installation.
“Email Service Setup” Wizard
2. The “Select Installation Folder” window allows you to choose the installation
path via the Browse button if the default is not correct. On the bottom left of the
window, click the Everyone or Just me radio buttons to specify who will have
access to the RoomView Email Service.
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“Select Installation Folder” Window
NOTE: The Disk Cost button is provided as a way for you to determine the amount
of available disk space on the local and networked drives where the Email Service
can be installed.
3. Clicking the Disk Cost button opens the “Email Service Disk Space” window.
Use it to determine the best target for your installation. Click Ok to close the
window, browse to the desired drive and directory and then click Next to
continue Email Service installation.
“Email Service Disk Space” Window
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4. The “Confirm Installation” window is displayed to inform you that the Email
Service Installer wizard is ready to install the Email Service on your system.
Clicking Next initiates the installation.
“Confirm Installation” Window
5. The “Installing Email Service” window will display a progress bar as the
installation proceeds.
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“Installing Asset Service” Window
6. The “Installation Complete” window will display. Click Close to exit.
“Installation Complete” Window
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Log Service Setup
The Log Service provides event logging from other services to the RoomView
database and the Windows Event Log. The “Log Service Setup” wizard starts
automatically upon completion of the “Email Service” wizard if the Log Service
check box in the “Select Features” window is selected.
1. When the “Log Service Setup” wizard opens, click Next to start the installation.
“Log Service Setup” Wizard
2. The “Select Installation Folder” window allows you to choose the installation
path via the Browse button if the default is not correct. On the bottom left of the
window, click the Everyone or Just me radio buttons to specify who will have
access to the RoomView Log Service.
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“Select Installation Folder” Window
NOTE: The Disk Cost button is provided as a way for you to determine the amount
of available disk space on the local and networked drives where the Log Service can
be installed.
3. Clicking the Disk Cost button opens the “Log Service Disk Space” window.
Use it to determine the best target for your installation. Click Ok to close the
window, browse to the desired drive and directory and then click Next to
continue Log Service installation.
“Log Service Disk Space” Window
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4. The “Confirm Installation” window is displayed to inform you that the Log
Service Installer wizard is ready to install the Log Service on your system.
Clicking Next initiates the installation.
“Confirm Installation” Window
5. The “Installing Log Service” window will display a progress bar as the
installation proceeds.
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“Installing Log Service” Window
6. The “Installation Complete” window will display. Click Close to exit.
“Installation Complete” Window
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Room Service Setup
The Room Service provides connectivity to all room control systems and sends
status events to all listening clients. The “Room Service Setup” wizard starts
automatically upon completion of the “Log Service” wizard if the Room Service
check box in the “Select Features” window is selected.
1. When the “Room Service Setup” wizard opens, click Next to start the
installation.
“Room Service Setup” Wizard
2. The “Select Installation Folder” window allows you to choose the installation
path via the Browse button if the default is not correct. On the bottom left of the
window, click the Everyone or Just me radio buttons to specify who will have
access to the RoomView Room Service.
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“Select Installation Folder” Window
NOTE: The Disk Cost button is provided as a way for you to determine the amount
of available disk space on the local and networked drives where the Room Service
can be installed.
3. Clicking the Disk Cost button opens the “Room Service Disk Space” window.
Use it to determine the best target for your installation. Click Ok to close the
window, browse to the desired drive and directory and then click Next to
continue Room Service installation.
“Room Service Disk Space” Window
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4. The “Confirm Installation” window is displayed to inform you that the Room
Service Installer wizard is ready to install the Room Service on your system.
Clicking Next initiates the installation.
“Confirm Installation” Window
5. The “Installing Room Service” window will display a progress bar as the
installation proceeds.
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“Installing Room Service” Window
6. The “Installation Complete” window will display. Click Close to exit.
“Installation Complete” Window
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Schedule Service Setup
The Schedule Service provides meeting and event scheduling for all rooms. The
“Schedule Service Setup” wizard starts automatically upon completion of the
“Room Service” wizard when the Schedule Service check box in the “Select
Features” window is selected.
1. When the “Schedule Service Setup” wizard opens, click Next to start the
installation.
“Schedule Service Setup” Wizard
2. The “Select Installation Folder” window allows you to choose the installation
path via the Browse button if the default is not correct. On the bottom left of the
window, click the Everyone or Just me radio buttons to specify who will have
access to the RoomView Schedule Service.
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“Select Installation Folder” Window
NOTE: The Disk Cost button is provided as a way for you to determine the amount
of available disk space on the local and networked drives where the Schedule Service
can be installed.
3. Clicking the Disk Cost button opens the “Schedule Service Disk Space”
window. Use it to determine the best target for your installation. Click Ok to
close the window, browse to the desired drive and directory and then click Next
to continue Schedule Service installation.
“Schedule Service Disk Space” Window
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4. The “Confirm Installation” window is displayed to inform you that the Schedule
Service Installer wizard is ready to install the Schedule Service on your system.
Clicking Next initiates the installation.
“Confirm Installation” Window
5. The “Installing Schedule Service” window will display a progress bar as the
installation proceeds.
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“Installing Schedule Service” Window
6. The “Installation Complete” window will display. Click Close to exit.
“Installation Complete” Window
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Security Web Service Setup
The Security Web Service manages authentication and authorization for each
connected client. The “Security Web Service Setup” wizard starts automatically
upon completion of the “Schedule Service” wizard if the Security Web Service
check box in the “Select Features” window is selected.
NOTE: If you do not have IIS 4.0 or later installed, you will receive the following
error message. Crestron requires that IIS 6.0 be installed.
IIS Error Message
1. When the “Security Web Service Setup” wizard opens, click Next to start the
installation.
“Security Service Setup” Wizard
2. The “Select Installation Address” window allows you to accept a default web
location for the service or to manually enter the address or virtual directory.
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“Select Installation Address” Window
NOTE: The Disk Cost button is provided as a way for you to determine the amount
of available disk space on the local and networked drives where the Security Web
Service can be installed.
3. Clicking the Disk Cost button opens the “Security Web Service Disk Space”
window. Use it to determine the best target for your installation. Click Ok to
close the window, browse to the desired drive and directory and then click Next
to continue Security Web Service installation.
“Security Web Service Disk Space” Window
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4. The “Confirm Installation” window is displayed to inform you that the Security
Web Service Installer wizard is ready to install the Security Web Service on
your system. Clicking Next initiates the installation.
“Confirm Installation” Window
5. The “Installing Security Web Service” window will display a progress bar as the
installation proceeds.
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“Installing Security Web Service” Window
6. The “Installation Complete” window will display. Click Close to exit.
“Installation Complete” Window
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Web Client Setup
The Web Client provides the user interface through a web browser. The “Web Client
Setup” wizard starts automatically upon completion of the “Security Web Service”
wizard if the Web Client check box in the “Select Features” window is selected.
1. When the “Web Client Setup” wizard opens, click Next to start the installation.
“Web Client Setup” Wizard
2. The “Select Installation Address” window allows you to accept a default web
location for the service or to manually enter the address or virtual directory.
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“Select Installation Address” Window
NOTE: The Disk Cost button is provided as a way for you to determine the amount
of available disk space on the local and networked drives where the Web Client can
be installed.
3. Clicking the Disk Cost button opens the “Web Client Disk Space” window. Use
it to determine the best target for your installation. Click Ok to close the
window, browse to the desired drive and directory and then click Next to
continue Web Client installation.
“Web Client Disk Space” Window
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4. The “Confirm Installation” window is displayed to inform you that the Web
Client Setup wizard is ready to install the Web Client on your system. Clicking
Next initiates the installation.
“Confirm Installation” Window
5. The “Installing Web Client” window will display a progress bar as the
installation proceeds.
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“Installing Web Client” Window
6. The “Installation Complete” window will display. Click Close to exit.
“Installation Complete” Window
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Database Creation Wizard Setup
The Database Creation Wizard contains the required scripts to create a new
RoomView database. The scripts are executed from the Configuration Manager. The
“Database Creation Wizard Setup” wizard starts automatically upon completion of
the “Web Client Setup” wizard if the Database Creation Wizard check box in the
“Select Features” window is selected.
1. When the “Database Creation Wizard Setup” wizard opens, click Next to start
the installation.
“Database Creation Wizard Setup” Wizard
2. The “Select Installation Folder” window allows you to choose the installation
path via the Browse button if the default is not correct. On the bottom left of the
window, click the Everyone or Just me radio buttons to specify who will have
access to the Database Creation Wizard.
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“Select Installation Folder” Window
NOTE: The Disk Cost button is provided as a way for you to determine the amount
of available disk space on the local and networked drives where the Database
Creation Wizard can be installed.
3. Clicking the Disk Cost button opens the “Database Creation Wizard Disk
Space” window. Use it to determine the best target for your installation. Click
Ok to close the window, browse to the desired drive and directory and then click
Next to continue the Database Creation Wizard installation.
“Database Creation Wizard Disk Space” Window
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4. The “Confirm Installation” window is displayed to inform you that the Database
Creation Wizard Setup wizard is ready to install the Database Creation Wizard
on your system. Clicking Next initiates the installation.
“Confirm Installation” Window
5. The “Database Creation Wizard” window will display a progress bar as the
installation proceeds.
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“Installing Database Creation Wizard” Window
6. The “Installation Complete” window will display. Click Close to exit.
“Installation Complete” Window
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Configuration Manager Setup
The Configuration Manager provides an easy-to-use interface for defining or
changing the required settings that allow all installed RoomView components to
interact. The “Configuration Manager Setup” wizard starts automatically upon
completion of the “Database Creation Wizard Setup” wizard or upon the completion
of the installation of the last selected component.
1. When the “Configuration Manager Setup” wizard opens, click Next to start the
installation.
“Configuration Manager Setup” Wizard
2. The “Select Installation Folder” window allows you to choose the installation
path via the Browse button if the default is not correct. On the bottom left of the
window, click the Everyone or Just me radio buttons to specify who will have
access to the Configuration Manager.
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“Select Installation Folder” Window
NOTE: The Disk Cost button is provided as a way for you to determine the amount
of available disk space on the local and networked drives where the Database
Creation Wizard can be installed.
3. Clicking the Disk Cost button opens the “Configuration Manager Disk Space”
window. Use it to determine the best target for your installation. Click Ok to
close the window, browse to the desired drive and directory and then click Next
to continue the Configuration Manager installation.
“Configuration Manager Disk Space” Window
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4. The “Confirm Installation” window is displayed to inform you that the
Configuration Manager Setup wizard is ready to install the Configuration
Manager on your system. Clicking Next initiates the installation.
“Confirm Installation” Window
5. The “Installing Configuration Manager” window will display a progress bar as
the installation proceeds.
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“Installing Configuration Manager” Window
6. Once installed, the “RoomView Configuration Manager” opens automatically.
Continue to the section entitled: Configuring RoomView below.
“RoomView Configuration Manager”
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NOTE: The tabs and RoomView Components listed will vary depending on the
actual installation on your server. Be sure that the displayed RoomView Components
match your installation and that all files are listed as “Found” as shown in the File
Found column.
NOTE: Until you configure your RoomView installation, the “Installing
Configuration Manager” window shown above will remain open. It will close when
you complete your configuration and save and exit the Configuration Manager. At
that time, the included release notes for your installation will be automatically
displayed as a Word document.
Configuring RoomView
Configuring your installation of RoomView is done through the Configuration
Manager. The Configuration Manager is made of a series of tabs that allow you to
set the variables required for your installation. Many of the fields on these tabs will
be filled automatically upon installation, but the following procedures–listed by tab–
are provided in the event that manual configuration becomes necessary.
File Location Tab
The File Location tab of the Configuration Manager displays the install path of the
configuration file for each installed component. If any configuration file is listed as
“Not Found”, clicking on that entry in the Configuration Manager will enable the
Browse button which can be used to locate the file.
NOTE: If your installation cannot find the appropriate files, call Crestron True Blue
Technical Support at 1-888-CRESTRON.
“File Location” Tab
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Database Tab
The Database tab of the Configuration Manager displays connection and
authentication settings for the database. If the default values are not correct, enter the
necessary information for each field.
“Database” Tab
If the database has not been created, click the Create Database button to execute
import scripts that will create all database elements.
CAUTION: If your database already exists and you need to retain it, be sure to back
it up before proceeding with this procedure. Be sure to take note of the following
warning alert.
IP Address and Port Numbers Tab
The IP Address and Port Numbers tab displays connection information for each
service component.
NOTE: The default addresses shown (i.e., 127.0.0.1) are the addresses of the local
machine where you are installing RoomView 7.0. You must enter addresses
appropriate to your installation.
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“IP Address and Port Numbers” Tab
Web Security Service Tab
The Security Web Service tab displays the URL for the location of the security web
service. If the default value is not correct, enter the correct URL to connect to the
security web service.
“Web Security Service” Tab
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Licensing Tab
The Licensing tab displays the RoomView license status for the server. An
unlicensed server is allowed 5 SIMPL Windows symbol connections.
“Licensing” Tab
To set a license, click the Update License button. The “Crestron Licensing” window
will display.
NOTE: If RoomView 6.0 was installed on the server you are now installing
RoomView 7.0 on, the required License Site Key will be automatically picked up
during installation.
“Crestron Licensing” Window
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Crestron RoomView® 7.0 Enterprise Remote Asset Management Software
If you already have a site key on another computer and wish to transfer it, proceed as
follows:
• On the unlicensed or destination server, go to RoomView’s Licensing tab on
the Configuration Manager and click the Update License button. This will open
the Crestron Licensing window as shown below. Click the License Transfer
radio button and then the Prepare button.
“Crestron Licensing” Window on the Unlicensed Server
• The Save License window will open. Enter a name for the License Transfer File
in the File Name field and click Save.
“Save License” Window
• Move the newly created License Transfer File to the server with the licensed
installation of RoomView and copy it to the Desktop. Open the Configuration
Manager and click the Update License button. This will open the Crestron
Licensing window as shown below.
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Remote Asset Management Software Crestron RoomView® 7.0 Enterprise
“Crestron Licensing” Window on the Licensed Server
• Click the Transfer Out button. Browse to the new License Transfer file and
click Open.
“Open the file with the license information” Window
• The new License Transfer file is prepared and ready to be transferred back to the
unlicensed computer.
• Transfer the file to the unlicensed server via your network, USB stick or floppy
disk.
• On the unlicensed server, click Transfer In on the Crestron Licensing window.
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“Crestron Licensing” Window on the Unlicensed Server
• Click OK on the Crestron Licensing window. Your license has been transferred.
You will see, as in the figure that follows, the Number of licensed connections
increase to match the number of symbol connections your license allows.
“Licensing” Tab with Increased Number of Licensed Connections
SMTP Server Tab
The SMTP Server tab displays SMTP server settings that the services use to send email notifications. If the default settings are not correct, enter the information for
each field. Select the SSL option only if the SMTP server is configured for Secure
Socket Layer (SSL) connections.
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Remote Asset Management Software Crestron RoomView® 7.0 Enterprise
“SMTP Server” Tab
Authentication Tab
The Authentication tab displays the authentication method options for client
connections to RoomView. Forms authentication will authenticate using the
username and password supplied by the user, Windows authentication will
authenticate against the current user’s Windows OS credentials. At this time, only
forms authentication is supported.
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“Authentication” Tab
Installation of the Configuration Manager is complete. Click Close on the last page
of the installation wizard to exit.
Post Installation
Post-installation steps include instructions that the user must perform for RoomView
to function correctly.
1. Open Internet Information Services from the Start menu by selecting Start>Control Panel->Administrative Tools->Internet Information Services. In the
left pane of the “Internet Information Services” window, browse to the virtual
directory where the RoomView70WebClient is installed. The default path is:
Web Sites/Default Web Site/RoomView70WebClient
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Remote Asset Management Software Crestron RoomView® 7.0 Enterprise
“Internet Information Services” Window
2. Right-click the RoomView70WebClient site and select Properties as shown in
the following figure.
Right-click RoomView70WebClient
3. The “RoomView 70 Web Client Properties” window opens.
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“RoomView 70 Web Client Properties” Window
4. Click the ASP.NET tab and set the ASP.NET version field to 2.050727. Click
OK on the properties window.
“RoomView 70 Web Client Properties ASP.NET” Tab
5. Open Internet Information Services from the Start menu by selecting Start>Control Panel->Administrative Tools->Internet Information Services (IIS)
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Remote Asset Management Software Crestron RoomView® 7.0 Enterprise
Manager. Browse to the virtual directory where the RoomView security web
service is installed. The default path is:
Web Sites/Default Web Site/RoomViewSecurityWebService
“Internet Information Services” Window
6. Right-click the RoomView security service site and select Properties as shown
in the following figure.
Right-click RoomView Security Web Service
7. The “RoomView Security Web Service Properties” window opens.
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“RoomView Security Web Service Properties” Window
8. Click the ASP.NET tab and set the ASP.NET version field to 2.0.50727. Click
OK on the properties window.
“RoomView Security Web Service Properties ASP.NET” Tab
9. Open Internet Information Services (IIS) by selecting Start-> Control Panel->
Administrative Tools-> Internet Information Services (IIS) Manager and select
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Remote Asset Management Software Crestron RoomView® 7.0 Enterprise
Web Service Extensions folder in the left panel. Then, click on ASP.NET
v2.0.50727 in the right panel and make sure its is status is Allowed. If not, click
the Allow button.
“IIS Manager ASP.NET 2.0.50727”Allowed
10. Open Windows Explorer by right-clicking on the ‘Start’ menu and select
‘Explore’. Browse to the directory where the RoomView web client is installed.
The default path is:
C:\Inetpub\wwwroot\RoomView70WebClient
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RoomView Web Client Directory
11. Right-click on the file named ‘WebAppLog.txt’ and select Properties. The
“WebAppLog.txt Properties” window will open.
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Remote Asset Management Software Crestron RoomView® 7.0 Enterprise
“WebAppLog.txt Properties” Window
12. Select the Security tab in the properties window and click the Add button. The
“Select Users or Groups” window displays.
“Select Users or Groups” Window
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13. In the object names field, type “Network Service” and click the Check Names
button. The typed name should resolve as shown in the following figure.
“Select Users or Groups” Window--Resolved
14. Click OK on the “Select Users or Groups” window. Select ‘Full Control’
permissions for the ‘Network Service’ group. Click OK on the properties
window.
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Remote Asset Management Software Crestron RoomView® 7.0 Enterprise
“WebAppLog.txt Properties” Window-Security Tab
15. Open Windows Explorer by right-clicking on the ‘Start’ menu and select
‘Explore’. Browse to the directory where the RoomView web client is installed.
The default path is:
C:\Inetpub\wwwroot\RoomView70WebClient
Browse to the folder named ‘aspnet_client’. Copy the contents of the
‘aspnet_client’ folder to the folder c:\inetpub\wwwroot\aspnet_client.
16. Open SQL Enterprise Manager. Expand the tree nodes to locate the database
created from the Configuration Manager. The default database name is
‘CrestronRoomView’.
Double-click on the database; double-click on Users. Verify the login account
used for SQL authentication has ‘db_owner’ rights to the database (see the
Database tab in the Configuration Manager). If integrated security is selected,
verify that the user account for each service has db_owner rights to the database.
If the selected user is not in the user list, follow the steps below to add the user:
Select Action->New Database User…
Select the desired user from the drop down list.
Check the ‘db_owner’ option.
Check the ‘public’ option.
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Click OK on the “Database User Properties” window.
17. Open the Services Control Manager from the Start menu by selecting Start>Control Panel->Administrative Tools->Services. Click the Name column
header to sort the services by name. Scroll to the list of Crestron RoomView
services. Right-click each service and select Start.
18. Restart the World Wide Web Publishing Service.
19. Open the Event Viewer from the Start menu by selecting Start->Control Panel>Administrative Tools->Event Viewer. Expand the Event Viewer to see all
logs. Right-click the log ‘Crestron RoomView Log’ and select Properties.
Select the option Overwrite events as needed. Click OK on the “Properties”
window.
Technical Validation
The following procedure, though optional, will ensure that RoomView 7.0 was
installed correctly.
1. Open Microsoft SQL Enterprise Manager. Expand the ‘Microsoft SQL Servers’
node to view the Databases node. See that a database exists with the name
‘CrestronRoomView’. Double-click the ‘CrestronRoomView’ database.
Double-click ‘Tables’. Right-click the table named ‘CRV_Attributes’, select
Open Table->Return All Rows. See that the table contains records.
2. Open Internet Information Services from the Start menu by selecting Start>Control Panel->Administrative Tools->Internet Information Services. Expand
the folder named ‘Web Sites’. See that the virtual directories
‘RoomView70WebClient’ and ‘RoomViewSecurityWebService’ exist and
contain files.
3. Open the Services Control Manager from the ‘Start’ menu by selecting Start>Control Panel->Administrative Tools->Services. Scroll down the list of
services and see that the following services exist and are running. Start them if
they are not running.
• Crestron RoomView AssetService
• Crestron RoomView EmailService
• Crestron RoomView LogService
• Crestron RoomView RoomService
• Crestron RoomView ScheduleService
• World Wide Web Publishing Service
Verify the startup mode for all services is set to Automatic startup. If they are
not running, right-click each service and select Start.
Functional Validation
This procedure, which is also optional, verifies that RoomView 7.0 is working
properly.
1. Open Internet Explorer and enter the URL:
http://localhost/RoomView70WebClient.
See that the RoomView login page is displayed. Login with the default
“Admin” account (username: Admin, password admin). See that the “My
RoomView” page is displayed. Close Internet Explorer.
RoomView 7.0 is now installed. Refer to the RoomView 7.0 Getting Started Guide
(Doc. 6544) and the extensive embedded help for more information.
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Remote Asset Management Software Crestron RoomView® 7.0 Enterprise
Rollback Plan
The Rollback Plan is provided in the event that RoomView 7.0 has to be uninstalled.
1. Open the Services Control Manager from the Start menu by selecting Start>Control Panel->Administrative Tools->Services. Right-click the following
services and select Stop:
• Crestron RoomView AssetService,
• Crestron RoomView EmailService
• Crestron RoomView LogService
• Crestron RoomView RoomService
• Crestron RoomView ScheduleService
2. Open the Add-Remove Programs Manager from the Start menu by selecting
Start->Control Panel->Add or Remove Programs. Locate all of the installed
Crestron RoomView 7.0 components. They should be:
• Crestron RoomView 7.0 AssetService
• Crestron RoomView 7.0 Configuration Manager
• Crestron RoomView 7.0 Database Creation Wizard
• Crestron RoomView 7.0 EmailService
• Crestron RoomView 7.0 LogService
• Crestron RoomView 7.0 PCClient
• Crestron RoomView 7.0 Report Viewer
• Crestron RoomView 7.0 RoomService
• Crestron RoomView 7.0 Schedule Service
• Crestron RoomView 7.0 Security WebService
• Crestron RoomView 7.0 Web Client
3. Click on each component in turn and click on the associated Remove button.
4. Follow the prompts to complete the uninstallation. Be sure that no Crestron
RoomView 7.0 components remain in the “Add or Remove Programs” window.
5. Close the “Add or Remove Programs” window and the Control Panel.
6. Open Internet Information Services from the Start menu by selecting Start>Control Panel->Administrative Tools->Internet Information Services (IIS)
Manager. Browse to the virtual directory where the RoomView web client is
installed. The default path is:
Web Sites/Default Web Site/RoomView70WebClient
Right-click the virtual directory and select Delete.
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“RoomView70WebClient” Virtual Directory
7. Browse to the virtual directory where the RoomView security web service is
installed. The default path is:
Web Sites/Default Web Site/RoomViewSecurityWebService
Right-click the virtual directory and select Delete.
“RoomViewSecurityWebService” Virtual Directory
8. Browse to the basicframe_webcontrols_basicdatepicker directory. The default
path is:
Web Sites/Default Web
Site/aspnet_client/basicframe_webcontrols_basicdatepicker
Right-click the virtual directory and select Delete.
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Remote Asset Management Software Crestron RoomView® 7.0 Enterprise
“Basicframe_webcontrols_basicdatepicker” Virtual Directory
9. Open Windows Explorer by right-clicking on the Start menu and select
Explore. Browse to the directory where the RoomView web client is installed.
The default path is:
C:\Inetpub\wwwroot\RoomView70WebClient
Right-click the directory and select Delete.
Browse to the directory where the RoomView Security Web Service is installed.
The default path is:
C:\Inetpub\wwwroot\RoomViewSecurityWebService
Right-click the directory and select Delete.
10. Open Windows Explorer by right-clicking on the Start menu and select
Explore. Browse to the directory where the RoomView services are installed.
The default path is:
C:\Program Files\Crestron\RoomView70
Right-click the directory and select Delete.
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Appendix A: RoomView 7.0 Communications Flow
The following diagram represents the communications flow within a RoomView
installation. The numbers shown on the diagram (e.g., 41794, 25, 1433, 80, 65200,
etc.) refer to the ports RoomView uses to “listen” to other components of a particular
installation.
RoomView 7.0
Room Service
Listening on
port 65200
E-mail Service
Listening on
port 65202
Schedule Service
Listening on
port 65201
Asset Service
Listening on
port 65203
25
80
41794
Crestron RoomView7
Network Communication Flow
V05
SMTP
1433
Exchange
web client
Active
Directory
security
(future)
Rooms
(PRO2 etc)
port 41794
Exchange
Server
41794
Log Service
65200
65201
65202
65203
65204
Listening on
port 65204
Web Server
Security
Service
Web
Client
Service
80
Mac
80
For PC exe only
Unix
SQL Server
listens on 1433
Report
PC
EXE
Client
E-
Control
WEB
Client
Installation Guide – DOC. 6543 Remote Asset Management Software: Crestron RoomView 7.0 Enterprise • 65
Remote Asset Management Software Crestron RoomView® 7.0 Enterprise
Software License Agreement
This License Agreement (“Agreement”) is a legal contract between you (either an individual or a single business entity) and
Crestron Electronics, Inc. (“Crestron”) for software referenced in this guide, which includes computer software and as applicable,
associated media, printed materials and “online” or electronic documentation (the “Software”).
BY INSTALLING, COPYING OR OTHERWISE USING THE SOFTWARE, YOU REPRESENT THAT YOU ARE AN
AUTHORIZED DEALER OF CRESTRON PRODUCTS OR A CRESTRON AUTHORIZED INDEPENDENT PROGRAMMER
AND YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF
THIS AGREEMENT, DO NOT INSTALL OR USE THE SOFTWARE.
IF YOU HAVE PAID A FEE FOR THIS LICENSE AND DO NOT ACCEPT THE TERMS OF THIS AGREEMENT,
CRESTRON WILL REFUND THE FEE TO YOU PROVIDED YOU (1) CLICK THE DO NOT ACCEPT BUTTON, (2) DO NOT
INSTALL THE SOFTWARE AND (3) RETURN ALL SOFTWARE, MEDIA AND OTHER DOCUMENTATION AND
MATERIALS PROVIDED WITH THE SOFTWARE TO CRESTRON AT: CRESTRON ELECTRONICS, INC., 15 VOLVO
DRIVE, ROCKLEIGH, NEW JERSEY 07647, WITHIN 30 DAYS OF PAYMENT.
LICENSE TERMS
Crestron hereby grants You and You accept a nonexclusive, nontransferable license to use the Software (a) in machine
readable object code together with the related explanatory written materials provided by Creston (b) on a central processing unit
(“CPU”) owned or leased or otherwise controlled exclusively by You and (c) only as authorized in this Agreement and the related
explanatory files and written materials provided by Crestron.
If this software requires payment for a license, you may make one backup copy of the Software, provided Your backup copy
is not installed or used on any CPU. You may not transfer the rights of this Agreement to a backup copy unless the installed copy of
the Software is destroyed or otherwise inoperable and You transfer all rights in the Software.
You may not transfer the license granted pursuant to this Agreement or assign this Agreement without the express written
consent of Crestron.
If this software requires payment for a license, the total number of CPU’s on which all versions of the Software are installed
may not exceed one per license fee (1) and no concurrent, server or network use of the Software (including any permitted back-up
copies) is permitted, including but not limited to using the Software (a) either directly or through commands, data or instructions from
or to another computer (b) for local, campus or wide area network, internet or web hosting services or (c) pursuant to any rental,
sharing or “service bureau” arrangement.
The Software is designed as a software development and customization tool. As such Crestron cannot and does not
guarantee any results of use of the Software or that the Software will operate error free and You acknowledge that any development
that You perform using the Software or Host Application is done entirely at Your own risk.
The Software is licensed and not sold. Crestron retains ownership of the Software and all copies of the Software and
reserves all rights not expressly granted in writing.
OTHER LIMITATIONS
You must be an Authorized Dealer of Crestron products or a Crestron Authorized Independent Programmer to install or use
the Software. If Your status as a Crestron Authorized Dealer or Crestron Authorized Independent Programmer is terminated, Your
license is also terminated.
You may not rent, lease, lend, sublicense, distribute or otherwise transfer or assign any interest in or to the Software.
You may not reverse engineer, decompile or disassemble the Software.
You agree that the Software will not be shipped, transferred or exported into any country or used in any manner prohibited
by the United States Export Administration Act or any other export laws, restrictions or regulations (“Export Laws”). By downloading
or installing the Software You (a) are certifying that You are not a national of Cuba, Iran, Iraq, Libya, North Korea, Sudan, Syria or
any country to which the United States embargoes goods (b) are certifying that You are not otherwise prohibited from receiving the
Software and (c) You agree to comply with the Export Laws.
If any part of this Agreement is found void and unenforceable, it will not affect the validity of the balance of the Agreement,
which shall remain valid and enforceable according to its terms. This Agreement may only be modified by a writing signed by an
authorized officer of Crestron. Updates may be licensed to You by Crestron with additional or different terms. This is the entire
agreement between Crestron and You relating to the Software and it supersedes any prior representations, discussions, undertakings,
communications or advertising relating to the Software. The failure of either party to enforce any right or take any action in the event
of a breach hereunder shall constitute a waiver unless expressly acknowledged and set forth in writing by the party alleged to have
provided such waiver.
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If You are a business or organization, You agree that upon request from Crestron or its authorized agent, You will within
thirty (30) days fully document and certify that use of any and all Software at the time of the request is in conformity with Your valid
licenses from Crestron of its authorized agent.
Without prejudice to any other rights, Crestron may terminate this Agreement immediately upon notice if you fail to comply
with the terms and conditions of this Agreement. In such event, you must destroy all copies of the Software and all of its component
parts.
PROPRIETARY RIGHTS
Copyright. All title and copyrights in and to the Software (including, without limitation, any images, photographs,
animations, video, audio, music, text and “applets” incorporated into the Software), the accompanying media and printed materials
and any copies of the Software are owned by Crestron or its suppliers. The Software is protected by copyright laws and international
treaty provisions. Therefore, you must treat the Software like any other copyrighted material, subject to the provisions of this
Agreement.
Submissions. Should you decide to transmit to Crestron’s website by any means or by any media any materials or other
information (including, without limitation, ideas, concepts or techniques for new or improved services and products), whether as
information, feedback, data, questions, comments, suggestions or the like, you agree such submissions are unrestricted and shall be
deemed non-confidential and you automatically grant Crestron and its assigns a non-exclusive, royalty-free, worldwide, perpetual,
irrevocable license, with the right to sublicense, to use, copy, transmit, distribute, create derivative works of, display and perform the
same.
Trademarks. CRESTRON and the Swirl Logo are registered trademarks of Crestron Electronics, Inc. You shall not remove
or conceal any trademark or proprietary notice of Crestron from the Software including any back-up copy.
GOVERNING LAW
This Agreement shall be governed by the laws of the State of New Jersey, without regard to conflicts of laws principles.
Any disputes between the parties to the Agreement shall be brought in the state courts in Bergen County, New Jersey or the federal
courts located in the District of New Jersey. The United Nations Convention on Contracts for the International Sale of Goods shall not
apply to this Agreement.
CRESTRON LIMITED WARRANTY
CRESTRON warrants that: (a) the Software will perform substantially in accordance with the published specifications for a
period of ninety (90) days from the date of receipt and (b) that any hardware accompanying the Software will be subject to its own
limited warranty as stated in its accompanying written material. Crestron shall, at its option, repair or replace or refund the license fee
for any Software found defective by Crestron if notified by you within the warranty period. The foregoing remedy shall be your
exclusive remedy for any claim or loss arising from the Software.
CRESTRON shall not be liable to honor warranty terms if the product has been used in any application other than that for
which it was intended or if it as been subjected to misuse, accidental damage, modification or improper installation procedures.
Furthermore, this warranty does not cover any product that has had the serial number or license code altered, defaced, improperly
obtained or removed.
Notwithstanding any agreement to maintain or correct errors or defects, Crestron shall have no obligation to service or
correct any error or defect that is not reproducible by Crestron or is deemed in Crestron’s reasonable discretion to have resulted from
(1) accident; unusual stress; neglect; misuse; failure of electric power, operation of the Software with other media not meeting or not
maintained in accordance with the manufacturer’s specifications or causes other than ordinary use; (2) improper installation by anyone
other than Crestron or its authorized agents of the Software that deviates from any operating procedures established by Crestron in the
material and files provided to You by Crestron or its authorized agent; (3) use of the Software on unauthorized hardware or (4)
modification of, alteration of or additions to the Software undertaken by persons other than Crestron or Crestron’s authorized agents.
ANY LIABILITY OF CRESTRON FOR A DEFECTIVE COPY OF THE SOFTWARE WILL BE LIMITED
EXCLUSIVELY TO REPAIR OR REPLACEMENT OF YOUR COPY OF THE SOFTWARE WITH ANOTHER COPY OR
REFUND OF THE INITIAL LICENSE FEE CRESTRON RECEIVED FROM YOU FOR THE DEFECTIVE COPY OF THE
PRODUCT. THIS WARRANTY SHALL BE THE SOLE AND EXCLUSIVE REMEDY TO YOU. IN NO EVENT SHALL
CRESTRON BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES OF ANY KIND
(PROPERTY OR ECONOMIC DAMAGES INCLUSIVE), EVEN IF A CRESTRON REPRESENTATIVE HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES OR OF ANY CLAIM BY ANY THIRD PARTY. CRESTRON MAKES NO
WARRANTIES, EXPRESS OR IMPLIED, AS TO TITLE OR INFRINGEMENT OF THIRD-PARTY RIGHTS,
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, OR ANY OTHER WARRANTIES, NOR
AUTHORIZES ANY OTHER PARTY TO OFFER ANY WARRANTIES, INCLUDING WARRANTIES OF
MERCHANTABILITY FOR THIS PRODUCT. THIS WARRANTY STATEMENT SUPERSEDES ALL PREVIOUS
WARRANTIES.
Installation Guide – DOC. 6543 Remote Asset Management Software: Crestron RoomView 7.0 Enterprise • 67
Remote Asset Management Software Crestron RoomView® 7.0 Enterprise
Return and Warranty Policies
Merchandise Returns / Repair Service
1. No merchandise may be returned for credit, exchange or service without prior authorization
from CRESTRON. To obtain warranty service for CRESTRON products, contact an
authorized CRESTRON dealer. Only authorized CRESTRON dealers may contact the factory
and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying
the nature of the problem, name and phone number of contact person, RMA number and
return address.
2. Products may be returned for credit, exchange or service with a CRESTRON Return
Merchandise Authorization (RMA) number. Authorized returns must be shipped freight
prepaid to CRESTRON, 6 Volvo Drive, Rockleigh, N.J. or its authorized subsidiaries, with
RMA number clearly marked on the outside of all cartons. Shipments arriving freight collect
or without an RMA number shall be subject to refusal. CRESTRON reserves the right in its
sole and absolute discretion to charge a 15% restocking fee plus shipping costs on any
products returned with an RMA.
3. Return freight charges following repair of items under warranty shall be paid by CRESTRON,
shipping by standard ground carrier. In the event repairs are found to be non-warranty, return
freight costs shall be paid by the purchaser.
CRESTRON Limited Warranty
CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in materials
and workmanship under normal use for a period of three (3) years from the date of purchase from
CRESTRON, with the following exceptions: disk drives and any other moving or rotating mechanical
parts, pan/tilt heads and power supplies are covered for a period of one (1) year; touchscreen display and
overlay components are covered for 90 days; batteries and incandescent lamps are not covered.
This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON
dealer. Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if
any.
CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any
application other than that for which it was intended or if it has been subjected to misuse, accidental
damage, modification or improper installation procedures. Furthermore, this warranty does not cover any
product that has had the serial number altered, defaced or removed.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall
CRESTRON be liable for incidental or consequential damages of any kind (property or economic damages
inclusive) arising from the sale or use of this equipment. CRESTRON is not liable for any claim made by a
third party or made by the purchaser for a third party.
CRESTRON shall, at its option, repair or replace any product found defective, without charge for parts or
labor. Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the
unexpired portion of the warranty.
Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed or
implied, nor authorizes any other party to offer any warranty, including any implied warranties of
merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by law are
limited to the terms of this limited warranty. This warranty statement supersedes all previous warranties.
Trademark Information
All brand names, product names and trademarks are the sole property of their respective owners. Windows is a registered trademark of
Microsoft Corporation. Windows95/98/Me/XP and WindowsNT/2000 are trademarks of Microsoft Corporation.
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Crestron Electronics, Inc. Installation Guide – DOC. 6543
15 Volvo Drive Rockleigh, NJ 07647 (2016692)
Tel: 888.CRESTRON 10.06
Fax: 201.767.7576 Specifications subject to
www.crestron.com change without notice.
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