Crestron CT-1550
Wired 5.7 Inch Tabletop Touchpanel
Operations Guide
This document was prepared and written by the Technical Documentation department at:
Crestron Electronics, Inc.
15 Volvo Drive
Rockleigh, NJ 07647
1-888-CRESTRON
All brand names, product names and trademarks are the property of their respective owners.
©2004 Crestron Electronics, Inc.
Crestron CT-1550 Wired 5.7 Inch Tabletop Touchpanel
Contents
Wired 5.7 Inch Tabletop Touchpanel: CT-1550 1
Introduction ...............................................................................................................................1
Functions and Features................................................................................................ 1
Specifications ..............................................................................................................2
Physical Description.................................................................................................... 3
Industry Compliance ...................................................................................................5
Setup .......................................................................................................................................... 5
Network Wiring........................................................................................................... 5
Identity Code ............................................................................................................... 6
Configuring the Touchpanel........................................................................................ 6
Hardware Hookup .......................................................................................................8
Recommended Cleaning.............................................................................................. 9
Programming Software..............................................................................................................9
Earliest Version Software Requirements for the PC ...................................................9
Programming with the Crestron SystemBuilder........................................................ 10
Programming with SIMPL Windows........................................................................ 10
Programming with VT Pro-e..................................................................................... 14
Reserved Join Numbers............................................................................................. 15
Uploading and Upgrading........................................................................................................ 16
Communication Settings ...........................................................................................16
Uploading a SIMPL Windows Program.................................................................... 18
Uploading a VT Pro-e Project ...................................................................................20
Firmware Upgrade..................................................................................................... 21
Problem Solving ...................................................................................................................... 23
Troubleshooting......................................................................................................... 23
Further Inquiries........................................................................................................ 24
Future Updates ..........................................................................................................24
Software License Agreement................................................................................................... 25
Return and Warranty Policies.................................................................................................. 27
Merchandise Returns / Repair Service ......................................................................27
CRESTRON Limited Warranty.................................................................................27
Operations Guide – DOC. 6116A Contents • i
Crestron CT-1550 Wired 5.7 Inch Tabletop Touchpanel
Wired 5.7 Inch Tabletop
Touchpanel: CT-1550
Introduction
Functions and Features
The CT-1550 Wired 5.7 Inch Tabletop Touchpanel provides user interface to a
Crestron
onscreen feedback for real-time confirmation of commands, and gives users
simplified command of their control environment. Customized graphic icons let
users easily control any function.
The following table provides a functional summary of the touchpanel.
Functional Summary
®
remote control system (Cresnet® system). The unit provides dynamic
• 5.7" (14.48 cm) color display
• 320 x 240 screen resolution
• STN 256 color, dot matrix LCD
• 1 MB of Flash (768KB available for user display lists)
• Multiple button, slider control, and icon configurations
• Imported photographs, drawings, and icons
• Up to 999 digital joins, 255 analog joins, and 127 serial joins
• Connection to Cresnet via 6-pin RJ-11 port in base
• CN-RJ11 4-wire to RJ-11 converter and 12-foot cable supplied
Operations Guide – DOC. 6116A Wired 5.7 Inch Tabletop Touchpanel: CT-1550 • 1
Wired 5.7 Inch Tabletop Touchpanel Crestron CT-1550
Specifications
The table below provides a summary of specifications for the CT-1550.
Specifications of the CT-1550 Touchpanel
SPECIFICATION DETAILS
Power Requirements 8 Watts (0.33 Amps @ 24 VDC)
Default Net ID 3
Default Backlight Timeout 10 minutes
Signal Join Maximums 999 (digital), 255 (analog), 127 (serial)
Control System Update Files
2-Series Control System
CEN/CN-TVAV
CNMSX-AV/PRO
CNRACKX/-DP
ST-CP
Acceptable File Extensions4
.hex
.csf
Memory 1 MByte flash memory
Touchscreen Dimensions Height: 3.50 in (8.89 cm)
Touchscreen Angles ±50° for X dir, +40/-50° for Y dir
Touchscreen Resolution 320 x 240 pixels, 256 colors
Touchscreen LCD STN color, dot matrix type
Touchscreen Illumination Backlit fluorescent
Touchscreen Composition Resistive Membrane
Dimensions Width: 8.75 in (22.23 cm)
Weight 1.85 lb (0.84 kg)
1. The latest versions can be obtained from the Crestron website. Refer to NOTE after last footnote.
2. Crestron 2-Series control systems include the AV2 and PRO2. Consult the latest Crestron Product
Catalog for a complete list of 2-Series control systems.
3. CNX update files are required for either CNMSX-AV/PRO or CNRACKX/-DP. Filenames for CNX
update files have a UPZ extension and ST-CP files are in one EXE or zipped UPZ file. To avoid
program problems, make certain you are using the update file with the correct suffix (e.g., S, V, W, X).
4. Extension requires a prefix specific to the touchpanel type. In DETAILS, projectname represents the
assigned project name, and vx.xxx.x. represents a version number.
5. Use VT Pro-e to check program size prior to upload to avoid storage capacity problems.
1, 2, 3
Version C2-2004.CUZ or later
Version 5.12.63V.UPZ or later
Version 5.12.63X.UPZ or later
Version 5.12.63W.UPZ or later
Version 4.02.4S.UPZ or later
projectname.hex (compiled file)
CT1500.vx.xxx.x.csf (panel firmware)
(768 Kbytes available for user programming)
Width: 4.60 in (11.68 cm)
Diagonal: 5.70 in (14.48 cm)
Height: 3.69 in (9.37 cm)
Depth: 5.42 in (13.77 cm)
5
NOTE: Crestron software and any files on the website are for Authorized Crestron
dealers only. New users may be required to register to obtain access to certain areas
of the site (including the FTP site).
2 • Wired 5.7 Inch Tabletop Touchpanel: CT-1550 Operations Guide – DOC. 6116A
Crestron CT-1550 Wired 5.7 Inch Tabletop Touchpanel
Physical Description
The touchpanel viewing screen has a 5.7-inch (14.48 cm) active matrix color display
panel with 320 x 240 resolution. The electronic hardware is housed in a black and
silver molded plastic enclosure. Connection to the control system is via a 6-pin
RJ-11 connector mounted on the bottom of the unit base. Refer to the illustrations
below and on the next page.
Physical Views of CT-1550
Bottom view
(6 - - - 1)
6-Pin RJ-11
Connector
(Refer to Page 9 for Pinout)
Operations Guide – DOC. 6116A Wired 5.7 Inch Tabletop Touchpanel: CT-1550 • 3
Wired 5.7 Inch Tabletop Touchpanel Crestron CT-1550
Physical Views of CT-1550 (continued)
Four rubber feet on the underside of the unit are for stability and to prevent slippage
on flat surfaces.
4 • Wired 5.7 Inch Tabletop Touchpanel: CT-1550 Operations Guide – DOC. 6116A
Crestron CT-1550 Wired 5.7 Inch Tabletop Touchpanel
Industry Compliance
As of the date of manufacture, this unit has been tested and found to comply with
specifications for CE marking and standards per EMC and Radio Communications
Compliance Labeling.
NOTE: These devices comply with part 15 of the FCC rules. Operation is subject to
the following two conditions: (1) these devices may not cause harmful interference,
and (2) these devices must accept any interference received, including interference
that may cause undesired operation.
Setup
Network Wiring
CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to
do so could cause equipment damage or void the Crestron warranty.
CAUTION: Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Please use the Crestron Power
Calculator to help calculate how much power is needed for the system
(http://www.crestron.com/calculators
NOTE: When installing network wiring, refer to the latest revision of the wiring
diagram(s) appropriate for your specific system configuration, available from the
Crestron website.
When calculating the wire gauge for a particular Cresnet run, the length of the run
and the Cresnet power usage of each network unit to be connected must be taken into
consideration. If Cresnet units are to be daisy-chained on the run, the Cresnet power
usage of each unit to be daisy-chained must be added together to determine the
Cresnet power usage of the entire chain. The length of the run in feet and the Cresnet
power usage of the run should be used in the following resistance equation to
calculate the value on the right side of the equation.
Resistance Equation
R <
The required wire gauge should be chosen such that the resistance value is less than
the value calculated in the resistance equation. Refer to the following table.
L x P
40,000
Where:
).
R = Resistance (refer to the following table).
L = Length of run (or chain) in feet.
P = Cresnet power usage of entire run (or chain).
Operations Guide – DOC. 6116A Wired 5.7 Inch Tabletop Touchpanel: CT-1550 • 5
Wired 5.7 Inch Tabletop Touchpanel Crestron CT-1550
Wire Gauge Values
RESISTANCE (R) WIRE GAUGE
4
6
10
15
13
8.7
NOTE: All network wiring must consist of two twisted pairs. One twisted pair is
the +24V conductor and the GND conductor, and the other twisted pair is the Y
conductor and the Z conductor.
NOTE: When daisy-chaining Cresnet units, strip the ends of the wires carefully to
avoid nicking the conductors. Twist together the ends of the wires that share a pin on
the network connector, and tin the twisted connection. Apply solder only to the ends
of the twisted wires. Avoid tinning too far up the wires or the end becomes brittle.
Insert the tinned connection into the Cresnet connector and tighten the retaining
screw. Repeat the procedure for the other three conductors.
NOTE: For larger networks (i.e., greater than 28 network devices), it may be
necessary to add a Cresnet Hub/Repeater (CNXHUB) to maintain signal quality
throughout the network. Also, for networks with lengthy cable runs, it may be
desirable to add a hub/repeater after only 20 network devices.
16
18
20
22
Doubled CAT5
Tripled CAT5
Main Menu for CT-1550
Identity Code
Every equipment and user interface within the Cresnet system requires a unique
identity code (Net ID). These codes are two-digit hexadecimal numbers from 03 to
FE. Refer to “Interface Menu” on page 8 for instructions on setting the unit’s Net ID.
The Net ID of the unit must match the Net ID specified in the SIMPL Windows
program. Refer to “Setting the Net ID in Device Settings” on page 12 for details of
the SIMPL Windows procedure.
Configuring the Touchpanel
NOTE: The only connection required to configure the touchpanel is power. Refer to
“Hardware Hookup” on page 8 for details.
It may be necessary to make adjustments or configure the touchpanel to accommodate
proper operation for the end user. This is accomplished through the Setup Mode.
Instructions for configuring the touchpanel are given in the following paragraphs.
The Main Menu, shown to the left of this paragraph, appears when a finger is held to
the touchscreen for about three seconds from the powered down state. This screen
indicates that you are in “setup mode” and can proceed to configure the touchpanel.
6 • Wired 5.7 Inch Tabletop Touchpanel: CT-1550 Operations Guide – DOC. 6116A
Crestron CT-1550 Wired 5.7 Inch Tabletop Touchpanel
Calibration Menu
Calibration Menu
NOTE: Calibration works best
when performed with a narrow,
blunt instrument (i.e., pencil eraser).
Setup Menu
Calibration of the touchscreen is required if the active touch area of a button does
not coincide with the button’s image. Select the Main Menu TOUCH SCREEN
CALIBRATION button to display the Calibration Menu, shown to the left. Select
the Perform Calibration button to initiate “calibration mode.” The touchpanel
prompts you with a message, “Touch Upper Left Corner.” Touch the corner of the
screen; be as accurate as possible. Another message, “Touch Lower Right Corner,”
appears. Perform the operation to complete calibration and return to the Main Menu.
Pressing the Return to Main Menu button at any time before completing calibration
returns you to the Main Menu without changing any settings.
NOTE: When touching each location during calibration, be as accurate as possible.
Use the tip of a capped pen or the eraser end of a pencil. To cancel calibration and
return to the Calibration Menu without saving calibration data, create an error
condition by touching the screen in an area that is opposite from the instructed area.
Setup Menu
To obtain the Setup menu, shown to the left, touch the SETUP button from the Main
Menu. Many options for setting parameters of the touchpanel are available from the
Setup menu and are explained in the following paragraphs. After these parameters
have been set, press the RETURN button to return to the opening screen.
Backlight Timeout
Contrast
Screen contrast may need to be altered because of ambient light conditions, viewing
angle, panel temperature, or personal preference. The CONT <<, and CONT >>
buttons adjust the screen contrast to a desired level. The buttons may be held down
for continuous and smooth adjustment of the screen.
Panel Tracking
Panel tracking is a useful communication feature between touchpanels when more
than one touchpanel exists on the network. Panel tracking is enabled when the
PANEL TRACKING button is selected. When enabled, a page change to any
touchpanel on the network forces the same page change to all enabled touchpanels.
Panel tracking is disabled when the PANEL TRACKING button is deselected.
Panel tracking is factory set with PANEL TRACKING deselected.
Brightness
Screen brightness may need to be altered because of ambient light conditions or
personal preference. The BRT LOW, BRT MED, and BRT HI buttons let you
choose from among three pre-set levels of screen brightness.
Backlight Timeout Screen
The Backlight Timeout screen, shown to the left, appears when you press the
MANAGE POWER button on the Setup menu. Turning off the backlight when the
touchpanel is inactive can extend the life of the display hardware. When the
touchpanel is activated following a timeout, the last screen to be displayed reappears.
The default timeout value is displayed in the top portion of the screen, as shown. Use
the DOWN and UP buttons to change the value. Backlight Timeout can be set
between 0 and 120 minutes. The SAVE TIMEOUT button saves the current value.
Pressing the RETURN button returns you to the Setup menu.
Operations Guide – DOC. 6116A Wired 5.7 Inch Tabletop Touchpanel: CT-1550 • 7
Wired 5.7 Inch Tabletop Touchpanel Crestron CT-1550
NOTE: Display backlight requires warm-up time to reach full brightness.
Interface Menu
Interface Menu
Sound Menu
The touchpanel communicates with a control system to activate other controls or to
display feedback from components within the system. The communication interface
must be correctly specified or communication will not occur. To set communication
parameters, select the INTERFACE button from the Setup Menu to display the
Interface Menu, shown to the left.
The Cresnet network identity number (Net ID) is displayed in the top portion of the
screen. Net ID consists of a two-digit hexadecimal number ranging from 03 to FE.
This setting and the Net ID set in the SIMPL Windows program must match.
Matching Net IDs between touchpanel and program are required if data is to be
successfully transferred or new touchpanel screens are to be loaded. Net ID is
factory set to 03.
Sound Menu
The touchpanels are equipped with audible feedback that can be turned on or off and
have its volume adjusted. To obtain the Sound Menu, shown to the left of this
paragraph, touch the SOUND button from the Setup Menu. The KEYCLICK ON
and KEYCLICK OFF buttons activate and deactivate the audible feedback,
respectively. The VOLUME UP and VOLUME DOWN buttons increase and
decrease the sound’s volume, respectively. A sample of sound volume is emitted
with each incremental press. Touch the Return button, located at the bottom of the
menu, to save the settings and display the Setup Menu.
Diagnostics Menu
Diagnostics Menu
The DIAGNOSTICS button on the Main Menu should only be used under
supervision from a Crestron technical support representative during telephone
support. The options available from the Diagnostics Menu, shown to the left, are
beyond the scope of this manual.
Hardware Hookup
CAUTION: Do not apply excessive pressure to the touchscreen display during
handling. Doing so can crack the screen and damage the touchpanel.
The CT-1550 touchpanel has rubber pads on the underside of its base so that it can
rest on a horizontal surface. The only connection necessary is made to the 6-pin
RJ-11 connector mounted in the bottom of the unit base. The Crestron CN-RJ11
4-wire to RJ-11 Converter and a 12-foot interface cable are supplied to convert a
4-pin Cresnet connection on the control system to the 6-pin connection in the
touchpanel.
8 • Wired 5.7 Inch Tabletop Touchpanel: CT-1550 Operations Guide – DOC. 6116A
Crestron CT-1550 Wired 5.7 Inch Tabletop Touchpanel
The following figure shows the pinout for the 6-pin RJ-11
Recommended Cleaning
Keep the surface of the touchscreen free of dirt, dust, or other materials that could
degrade optical properties. Long-term contact with abrasive materials can scratch the
surface that may detrimentally affect image quality.
For best cleaning results, use a clean, damp, non-abrasive cloth with any
commercially available non-ammonia glass cleaner. Bezels may not provide a
watertight seal. Therefore, apply cleaning solution to the cloth rather than the surface
of the touchscreen. Wipe touchscreen clean and avoid getting moisture beneath the
bezels.
Programming Software
Have a question or comment about Crestron software?
Answers to frequently asked questions (FAQs) can be viewed in the Online Help
section of the Crestron website. To post a question or view questions you have
submitted to Crestron’s True Blue Support, log in at http://support.crestron.com.
First-time users will need to establish a user account.
You can create a program that allows you to set up the CT-1550 to operate a
Crestron control system using the Crestron programming tools Crestron
SystemBuilder™ and SIMPL Windows. These tools are intended for users with
different levels of programming knowledge. The flexibility of each tool is
proportional to the degree of programming expertise (i.e., the more flexible, the
more a programmer needs to know and account for). Of course, one can initiate
programming using the easiest method (SystemBuilder) and use advanced
techniques that are available from SIMPL Windows to customize the job.
VisionTools
creating Crestron touchpanel screen designs. Refer to “Programming with VT Pro-e”
on page 14 for additional details regarding VT Pro-e.
®
Earliest Version Software Requirements for the PC
Pro-e (VT Pro-e) is a Windows® compatible software package for
NOTE: Crestron recommends that you use the latest software to take advantage of
the most recently released features. The latest software is available from the Crestron
website.
Operations Guide – DOC. 6116A Wired 5.7 Inch Tabletop Touchpanel: CT-1550 • 9
Wired 5.7 Inch Tabletop Touchpanel Crestron CT-1550
p
The following are recommended software version requirements for the PC:
• (Optional) SystemBuilder version 2.00 or later. Requires SIMPL
Windows (version 2.06.05 or later) and Crestron Engraver. Requires
SystemBuilder templates 1.01 or later.
• SIMPL Windows version 2.02.11 or later with library update file.
Requires SIMPL+ Cross Compiler version 1.1.
• Crestron Database version 15.6.5 or later. Required by SIMPL
Windows.
• VisionTools Pro-e version 3.0.0.8 or later. Used for graphical
touchscreen design.
Digital, analog, and serial join numbers are a common thread between VT Pro-e and
SIMPL Windows. These numbers define how the objects on a touchpanel page of a
VT Pro-e project interface to the outside world, specifically the Cresnet system as
defined in the SIMPL Windows program. There are digital join numbers that carry
out some predetermined function (a logical high or low); analog join numbers for
displaying incremental values, sliders, gauges and bar graphs; and serial join
numbers that allow for the display of variable text and transmission/reception of
serial commands from other manufacturers. Unjoined objects are not interfaced with
the system and thus cannot initiate any functions.
The easiest method of
rogramming, but does not
offer as much flexibility as
SIMPL Windows.
Programming with the Crestron SystemBuilder
Crestron SystemBuilder offers automatic programming for such residential and
commercial applications as audio distribution, home theater, video conferencing, and
lighting. The interface of this tool guides you through a few basic steps for
designating rooms and specifying the control system, touchpanels, devices, and
functionality. Crestron SystemBuilder then programs the system, including all
touchpanel projects and control system logic.
Crestron SystemBuilder is fully integrated with Crestron's suite of software
development tools, including SIMPL Windows, VT Pro-e, Crestron Database, User
IR Database, and User Modules Directory. Crestron SystemBuilder accesses these
tools behind the scenes, enabling you to easily create robust systems.
Programming with SIMPL Windows
NOTE: The following assumes that the reader has knowledge of SIMPL Windows.
If not, refer to the extensive help information provided with the software.
NOTE: In the following description, the PRO2 control system is used.
SIMPL Windows is Crestron's software for programming Crestron control systems.
It provides a well-designed graphical environment with a number of workspaces
(i.e., windows) in which a programmer can select, configure, program, test, and
monitor a Crestron control system. SIMPL Windows offers drag and drop
functionality in a familiar Windows
®
environment.
This section describes a sample SIMPL Windows program that includes a CT-1500
touchpanel.
Configuration Manager is where programmers “build” a Crestron control system by
selecting hardware from the Device Library. In Configuration Manager, drag the
PRO2 from the Control Systems folder of the Device Library and drop it in the upper
pane of the System Views. The PRO2 with its associated communication ports is
displayed in the System Views upper pane.
10 • Wired 5.7 Inch Tabletop Touchpanel: CT-1550 Operations Guide – DOC. 6116A
Crestron CT-1550 Wired 5.7 Inch Tabletop Touchpanel
PRO2 System View
The System Views lower pane displays the PRO2 system tree. This tree can be
expanded to display and configure the communications ports.
Expanded PRO2 System Tree
C2Net-Device Slot in Configuration Manager
To incorporate a CT-1550 into the system, drag the CT-1550 from the Touchpanels |
Touchpanels (Cresnet) folder of the Device Library and drop it in System Views. The
PRO2 system tree displays the touchpanel in Slot 9, with a default Net ID of 03, as
shown in the illustration after the following note.
NOTE: The first touchpanel in a system is preset with a Net ID of 03 when its
symbol is dragged into the upper pane of System Views. Additional touchpanels are
assigned different Net ID numbers as they are added.
C2Net Device, Slot 9
Operations Guide – DOC. 6116A Wired 5.7 Inch Tabletop Touchpanel: CT-1550 • 11
Wired 5.7 Inch Tabletop Touchpanel Crestron CT-1550
Setting the Net ID in Device Settings
Double-click the CT-1550 icon to open the “Device Settings” window. This window
displays the CT-1550 device information. If necessary, select the Net ID tab to
change the touchpanel Net ID, as shown in the following figure.
Touchpanel “Device Settings” Window
NOTE: SIMPL Windows automatically changes Net ID values of a device added to
a program if a duplicate device or a device with the same default Net ID already
exists in the program. Always ensure that the hardware and software settings of the
Net ID match. For Net ID hardware setting details, refer to “Interface Menu” on
page 8.
CT-1550 Symbol in Programming Manager
Programming Manager is where programmers “program” a Creston control system
by assigning signals to symbols. The following diagram shows the CT-1550 symbol
in the SIMPL Windows’ Programming Manager.
Detail View of the CT-1550 in SIMPL Windows’ Programming Manager
Signal Types
Signals interconnect the various devices and logic symbols that comprise a SIMPL
program. Signals can be one of three types: digital, analog, or serial. For any given
signal, the signal type is determined by its driving source. That is, if the symbol that
drives the signal has an analog output, then, by definition, the signal connected there
will be an analog signal.
12 • Wired 5.7 Inch Tabletop Touchpanel: CT-1550 Operations Guide – DOC. 6116A
Crestron CT-1550 Wired 5.7 Inch Tabletop Touchpanel
In SIMPL Windows, the signal types are color-coded as follows:
Digital = Blue
Analog = Red
Serial = Black
Other = Green
NOTE: “Other” signals are a combination of the three basic types (e.g. many
symbols accept either analog or serial signals where the combination is shown as a
green signal). The signal type is displayed on the Status Bar when the signal is
highlighted.
For additional information, refer to Doc. 6120, Crestron SIMPL Windows Symbol
Guide. It may be downloaded from the Crestron website.
Digital Signals
A digital signal contains one bit of information and usually takes on one of two
values: 1 or 0. These two digits can represent the logical values true and false, and
they can be represented in an electronic device by the states on/off or high/low,
recognized as two voltage levels. (Other common descriptors are active/inactive.)
Analog Signals
Unlike digital signals, analog signals can vary continuously in value, in the same
manner as a parameter such as volume, temperature, or pressure. Analog signals
contain 16 bits of information, which means that this type of signal can have values
ranging from 0 to 65535 (2
controlling devices that do not have discrete settings, such as volume controllers,
pan/tilt head controllers, and lighting dimmers.
Serial Signals
Serial signals are much like analog signals, in that they, too, contain 16 bits of
information. However, whereas the value of an analog signal is used directly–to
control volume or temperature, for instance–the value of the serial signal is used as a
pointer to a location in memory that contains a string of characters. When a serial
signal is routed to a symbol, that symbol can identify the signal as serial rather than
analog and it will automatically look at the data to which it points.
Thus, serial signals are used to facilitate the transmission of serial data (strings of
characters). These signals can be generated by incoming data on a COM port or by a
symbol that has a serial output.
16
-1). This 16-bit property makes analog signals useful for
CT-1550 Input/Output Signals
The CT-1550 symbol provides up to 999 digital and 255 analog input and output
joins, and up to 127 serial input joins. The programmer selects the signal types by
clicking on the appropriate button at the top of the Symbol Detail view when
programming the panel.
The following tables list and give functional descriptions for the touchpanel outputs
and inputs.
Operations Guide – DOC. 6116A Wired 5.7 Inch Tabletop Touchpanel: CT-1550 • 13
Wired 5.7 Inch Tabletop Touchpanel Crestron CT-1550
Digital Output Signal Descriptions
OUTPUT DESCRIPTION
press 1 through press 999 Notifies control system of button press (1 – 999).
High/1 = Button being pressed
Low/0 = Button not being pressed
Digital Input Signal Descriptions
INPUT DESCRIPTION
fb 1 through fb 999
Analog Output Signal Descriptions
Notifies panel to display feedback (1 – 999). This
can represent that the button was pressed, or can
be actual device feedback, e.g., that power was
turned on.
OUTPUT DESCRIPTION
an_act 1 through an_act 255 Notifies control system of an analog action (1 - 255).
Any value from 0 through 65535
Analog Input Signal Descriptions
INPUT DESCRIPTION
an_fb 1 through an_fb 255 Notifies panel of analog feedback (1 – 255).
Serial Input Signal Descriptions
INPUT DESCRIPTION
text-01 through text-127
Notifies panel of text string (1 – 127). Also called
indirect text.
Device Extenders
Device extenders provide additional logic and functionality to a device. The Poll
Manager and Sleep/Wake Manager symbols are device extenders for touchpanels.
Poll Manager takes the touchpanel on and off line during polling by the control
system. Sleep/Wake Manager suspends and restores operation of the touchpanel. For
additional information about Device Extenders, refer to Doc. 6120, Crestron SIMPL
Windows Symbol Guide, or the on-line help included with SIMPL Windows.
Example Program
An example program for the CT-1550 is available from the “Example Program”
section of the Crestron website (http://www.crestron.com/exampleprograms). Search
for CT-1550.ZIP.
Programming with VT Pro-e
Unlimited control screen variations incorporating two- and three-dimensional
graphics and text are possible and can be created with VT Pro-e, a design and
programming Windows
project, can be designed for each application. Each touchpanel can be organized with
the ideal, color-oriented control environment with custom control graphics: icons,
two and three-dimensional buttons, and floor plans. The project is uploaded to the
touchpanel’s flash PROM. The touchpanel uses the project until another is uploaded
14 • Wired 5.7 Inch Tabletop Touchpanel: CT-1550 Operations Guide – DOC. 6116A
-based software program. A set of pages, which make up a
Crestron CT-1550 Wired 5.7 Inch Tabletop Touchpanel
V
from the PC. The PC may be disconnected from the control processor except when
uploading a project.
For additional software information, refer to the help file provided with the software.
The latest version of VT Pro-e can be obtained from the Crestron website.
Reserved Join Numbers
A reserved join number is a feature of the software that enables a designer to create a
button on a touchpanel page that completes a predetermined function. The table after
this paragraph provides a list of reserved join numbers available within SIMPL
Windows software.
NOTE: Many touchpanel configuration “shortcuts” are available via the software.
A button can be created on a page that either calls up the Preferences Menu, adjusts
brightness, etc., via reserved join numbers.
Reserved Join Numbers for CT-1550 Touchpanel
JOIN NUMBER FUNCTION
1016 Stand by On
1017 Brightness Low
1018 Brightness Medium
1019 Brightness High
1023 Contrast Up
1024 Contrast Down
1035* Setup Mode
1160 Keyclick Volume
1161 Keyclick Volume
1172 Keyclick
1173 Keyclick
* This reserved join reboots the touchpanel. To enter setup mode, press and hold the screen
for about three seconds.
ALUE
High
Up
Down
On
Off
Operations Guide – DOC. 6116A Wired 5.7 Inch Tabletop Touchpanel: CT-1550 • 15
Wired 5.7 Inch Tabletop Touchpanel Crestron CT-1550
Uploading and Upgrading
NOTE: Crestron recommends that you use the latest software and that each device
contains the latest firmware to take advantage of the most recently released features.
Please check the Crestron website (http://www.crestron.com/updates
versions of software and firmware. New users are required to register to obtain
access to this site.
Assuming a PC is properly connected to the entire system, Crestron programming
software allows the programmer to upload programs and projects to the system and
touchpanel after their development. However, there are times when the files for the
program and projects are compiled and not uploaded. Instead, compiled files may be
distributed from programmers to installers, from Crestron to dealers, etc. Even
firmware upgrades are available from the Crestron website as new features are
developed after product releases. In those instances, one has the option to upload via
the programming software or to upload and upgrade via the Crestron Viewport.
NOTE: The Crestron Viewport utility performs multiple system tasks, primarily via
an RS-232 or TCP/IP connection between the control system and a PC. It is used to
observe system processes, upload new operating systems and firmware, change
system and network parameters, and communicate with network device consoles and
touchpanels, among many other tasks. Viewport can also function as a terminal
emulator for generic file transfer. All of these functions are accessed through the
commands and options in the Viewport menus. Therefore, for its effectiveness as a
support and diagnostic tool, the Crestron Viewport may be preferred over
development tools when uploading programs and projects.
) for the latest
The following sections define how one would upload a SIMPL Windows program,
VT Pro-e project or upgrade the firmware of the CT-1550 touchpanel. However,
before attempting to upload or upgrade, it is necessary to establish communications.
Communication Settings
NOTE: For laptops and other PCs without a built-in RS-232 port, Crestron
recommends the use of PCMCIA cards, rather than USB-to-serial adapters. If a
USB-to-serial adapter must be used, Crestron has tested the following devices with
good results:
Belkin (large model) F5U103
I/O Gear GUC232A (discontinued)
Keyspan USA-19QW (discontinued)
Other models, even from the same manufacturer, may not yield the same results.
Connection to the CT-1550 touchpanel is via a 6-pin RJ-11 connector in the base of
the unit. Therefore, uploading or upgrading must be accomplished through a control
system. The procedure in this section provides details for RS-232 communication
between the PC and the control system. If TCP/IP communication is preferred,
consult the latest version of the Crestron e-Control Reference Guide (Doc. 6052) or
the respective Operations Guide for the control system. These documents are
• Wired 5.7 Inch Tabletop Touchpanel: CT-1550 Operations Guide – DOC. 6116A
16
Crestron CT-1550 Wired 5.7 Inch Tabletop Touchpanel
available from the Crestron website. Refer to the following figure for a typical
connection diagram when uploading files.
Typical Connection Diagram when Uploading Files
1. Start SIMPL Windows or VT Pro-e.
2. From the menu bar, select Tools | Viewport to open the Crestron
Viewport.
3. Refer to the figure after this step. From the Viewport menu, select
Setup | Communications settings (alternatively, press Alt+D) to open
the “Port Settings” window.
Setup | Communications Settings Command
4. Select RS-232 as the connection type. Verify that an available COM
port (COM 1 is shown after this step) is selected, and that all
communication parameters and necessary options from the “Port
Operations Guide – DOC. 6116A Wired 5.7 Inch Tabletop Touchpanel: CT-1550
• 17
Wired 5.7 Inch Tabletop Touchpanel Crestron CT-1550
f
f
Settings” window are selected as shown after this step. Click the OK
button to save the settings and close the window.
NOTE: If problems occur when transferring any Cresnet file (touchpanel
project/firmware), lower the port speed baud rate to 38400 to match the Cresnet bus
speed when transferring through a control system. Make sure XModem is selected
from Mode for Network Transfers.
“Port Settings” Window
A control system source file has the
extension .smw. A compiled SIMPL
Windows file has the extension .spz
or a 2-Series control system, .bin
or CNX generation, and .csz for
CNX generation with SIMPL+.
5. To verify communication, select Diagnostics | Establish
Communications (Find Rack). This should display a window that
gives the COM port and baud rate. If communication cannot be
established, refer to the “Troubleshooting Communications” section in
the latest version of the Crestron 2-Series Control Systems Reference
Guide (Doc. 6256) or the respective Operations Guide for the control
system.
Uploading a SIMPL Windows Program
The SIMPL Windows file can be uploaded to the control using SIMPL Windows or
via the Crestron Viewport.
Upload via SIMPL Windows
1. Start SIMPL Windows.
2. Select File | Open to view the “Open” window, navigate to the SIMPL
Window file (.smw), and click Open.
3. Select Project | Transfer Program.
• Wired 5.7 Inch Tabletop Touchpanel: CT-1550 Operations Guide – DOC. 6116A
18
Crestron CT-1550 Wired 5.7 Inch Tabletop Touchpanel
Upload via Crestron Viewport
1. Verify that the procedure for “Communication Settings” that begins on
page 16 has been performed.
2. As shown after this step, select File Transfer | Send Program
(alternatively, press Alt+P) from the Viewport menu.
File Transfer | Send Program Command
3. The “Send Program” window appears, as shown after this step. Click
Browse, locate the compiled file (.spz) and click Open. This will
display the program's header information and enable one or both of the
What to Send check boxes. If the program does not contain any
SIMPL+ modules, only the SIMPL Program check box will be
enabled. If it does contain SIMPL+ modules, then the SIMPL+ check
box will also be enabled. Select one or both check boxes and then click
Send Program to begin the transfer.
NOTE: Refer to the respective Operations Guide for the control system for details
about the other fields shown on the “Send Program” window.
“Send Program” Window
4. To verify that the program has been transferred successfully, select
Diagnostics | Report Program Information. This should display a
window that provides details about the current program loaded into the
control system.
Operations Guide – DOC. 6116A Wired 5.7 Inch Tabletop Touchpanel: CT-1550
• 19
Wired 5.7 Inch Tabletop Touchpanel Crestron CT-1550
f
Uploading a VT Pro-e Project
The CT-1550 touchpanel source
ile has the extension .vtp. A
compiled VT Pro-e file has the
extension .hex.
The VT Pro-e file can be uploaded to the touchpanel using VT Pro-e or via the
Crestron Viewport.
NOTE: To avoid storage capacity problems, use the VT Pro-e File | Memory
command to check the size of the file before uploading.
Upload via VT Pro-e
1. Start VT Pro-e.
2. Select File | Open | Project to view the “Open” window, navigate to
the VT Pro-e file (.vtp), and click Open.
3. Select File | Upload Project.
Upload via Crestron Viewport
1. Verify that the procedure for “Communication Settings” that begins on
page 16 has been performed.
2. As shown after this step, select File Transfer | Send Touchpanel
(alternatively, press Alt+T) from the Viewport menu.
File Transfer | Send Touchpanel Command
3. As shown after this step, select the Net ID of the CT-1550 touchpanel
and then click OK. The “Open” window appears (refer to the
subsequent graphic).
“Select Network ID” Window
• Wired 5.7 Inch Tabletop Touchpanel: CT-1550 Operations Guide – DOC. 6116A
20
Crestron CT-1550 Wired 5.7 Inch Tabletop Touchpanel
“Open” Window
4. Browse to the .hex file and click Open to begin the transfer.
Firmware Upgrade
A firmware upgrade file has the
extension .csf.
To take advantage of all the available features, it is important that the unit contains
the latest firmware. Please check the Crestron website for the latest version of
firmware. Not every product has a firmware upgrade, but as Crestron improves
functions, adds new features, and extends the capabilities of its products, firmware
upgrades are posted. To upgrade the firmware, complete the following steps.
1. Make sure that “Communication Settings” that begins on page 16 has
been performed.
2. As shown after this step, select File Transfer | Update Touchpanel
Firmware from the Viewport menu.
File transfer | Update Touchpanel Firmware Command
3. As shown after this step, select the Net ID of the CT-1550 touchpanel
and then click OK. The “Open” window appears (refer to the
subsequent graphic).
Operations Guide – DOC. 6116A Wired 5.7 Inch Tabletop Touchpanel: CT-1550
• 21
Wired 5.7 Inch Tabletop Touchpanel Crestron CT-1550
“Select Network ID” Window
“Open” Window
4. Browse to the .csf file and click Open to begin the transfer.
• Wired 5.7 Inch Tabletop Touchpanel: CT-1550 Operations Guide – DOC. 6116A
22
Crestron CT-1550 Wired 5.7 Inch Tabletop Touchpanel
p
Problem Solving
Troubleshooting
The table below and on the next page provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron customer
service representative.
CT-1550 Troubleshooting
TROUBLE
Project cannot be
uploaded to
touchpanel:
1. Screen is black. Cable to
2. Checking
communications
error.
3. Checking panel
type error.
Wrong screens
appear on
touchpanel.
Touchpanel does
not respond
properly to button
presses. base.
POSSIBLE
CAUSE(S)
Communication
setup error.
touchpanel is
loose or faulty.
Incorrect COM port
specified.
Incorrect Net ID
setting.
Problem with
cable(s) between
control system and
touchpanel.
Screens were not
uploaded.
Touchpanel is
incorrectly
calibrated.
CORRECTIVE ACTION
Verify that setup is as specified in
"Communication Settings" in this Operations
Guide.
Verify that the panel has power supplied via
the cable to the connector in the unit base.
Verify upload preferences is set to the COM
port being used to communicate to the
control system.
Verify upload preferences specifies RACK
(not the PANEL) as target of the upload.
Verify that panel Net ID matches the Net ID
specified in the SIMPL Windows program.
Refer to "Interface" in this Operations Guide.
Check the cable(s) for errors or poor
connections.
Upload screens as described in the help files
found in VT Pro-e.
1. Enter "calibration mode" through the Setup
Mode:
a. Disconnect cable from RJ-11 port in the
b. Reapply power while holding finger to the
touchscreen for approximately five
seconds.
c. When finger is lifted from screen, the
Opening Screen appears.
d. Touch the Opening Screen and select the
Calibration button from the Preferences
And Settings Menu to enter "Calibration
mode."
2. If you cannot manually enter calibration
mode, use the Viewport
Touchpanel into Calibrate Mode
anel to display the screen.
the
Function | Put
to force
continued on next page
Operations Guide – DOC. 6116A Wired 5.7 Inch Tabletop Touchpanel: CT-1550
• 23
Wired 5.7 Inch Tabletop Touchpanel Crestron CT-1550
SmarTouch Touchpanel Troubleshooting (Continued)
TROUBLE
Touchpanel does
not respond
properly to button
presses
(continued).
Program upload
appears to be
successful, but
some functions do
not operate as
expected.
Touchpanel
display is dark or
too light.
Touchpanel
exhibits slow
operation.
POSSIBLE
CAUSE(S)
Not enough
Cresnet power
Conflicting Net IDs Verify that panel Net ID matches the Net ID
Port Settings baud
rate is set too high.
Screen brightness
is improperly set.
Compressed
graphics take time
to decompress.
Confirm power requirements. Add external
power supply as needed.
specified in the SIMPL Windows program.
Refer to "Interface" in this Operations Guide.
Refer to "Communication Settings" in this
Operations Guide. Select a baud rate of
38400 in the "Port Settings" window. Upload
the program again.
Hold a finger to the touchscreen for more
than three seconds as power is applied. The
display sets the brightness to a safe value.
Decompressed graphics reduce the drawing
time of panel pages. If storage capacity is not
a problem, save the graphics as BMPs.
CORRECTIVE ACTION
Further Inquiries
If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling the Crestron corporate headquarters at 1-888-CRESTRON [1-888-273-7876].
For assistance in your local time zone, refer to the Crestron website
(http://www.crestron.com/
) for a listing of Crestron worldwide offices.
You can also log onto the online help section of the Crestron website to ask
questions about Crestron products. First-time users will need to establish a user
account to fully benefit from all available features.
Future Updates
As Crestron improves functions, adds new features, and extends the capabilities of
the CT-1550, additional information and programming examples may be made
available as manual updates. These updates are solely electronic and serve as
intermediary supplements prior to the release of a complete technical documentation
revision.
Check the Crestron website periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.
• Wired 5.7 Inch Tabletop Touchpanel: CT-1550 Operations Guide – DOC. 6116A
24
Crestron CT-1550 Wired 5.7 Inch Tabletop Touchpanel
Software License Agreement
This License Agreement (“Agreement”) is a legal contract between you (either an individual or a single business entity) and
Crestron Electronics, Inc. (“Crestron”) for software referenced in this guide, which includes computer software and, as applicable,
associated media, printed materials, and “online” or electronic documentation (the “Software”).
BY INSTALLING, COPYING, OR OTHERWISE USING THE SOFTWARE, YOU REPRESENT THAT YOU ARE AN
AUTHORIZED DEALER OF CRESTRON PRODUCTS OR A CRESTRON AUTHORIZED INDEPENDENT PROGRAMMER
AND YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF
THIS AGREEMENT, DO NOT INSTALL OR USE THE SOFTWARE.
IF YOU HAVE PAID A FEE FOR THIS LICENSE AND DO NOT ACCEPT THE TERMS OF THIS AGREEMENT,
CRESTRON WILL REFUND THE FEE TO YOU PROVIDED YOU (1) CLICK THE DO NOT ACCEPT BUTTON, (2) DO NOT
INSTALL THE SOFTWARE AND (3) RETURN ALL SOFTWARE, MEDIA AND OTHER DOCUMENTATION AND
MATERIALS PROVIDED WITH THE SOFTWARE TO CRESTRON AT: CRESTRON ELECTRONICS, INC., 15 VOLVO
DRIVE, ROCKLEIGH, NEW JERSEY 07647, WITHIN 30 DAYS OF PAYMENT.
LICENSE TERMS
Crestron hereby grants You and You accept a nonexclusive, nontransferable license to use the Software (a) in machine
readable object code together with the related explanatory written materials provided by Creston (b) on a central processing unit
(“CPU”) owned or leased or otherwise controlled exclusively by You, and (c) only as authorized in this Agreement and the related
explanatory files and written materials provided by Crestron.
If this software requires payment for a license, you may make one backup copy of the Software, provided Your backup copy
is not installed or used on any CPU. You may not transfer the rights of this Agreement to a backup copy unless the installed copy of
the Software is destroyed or otherwise inoperable and You transfer all rights in the Software.
You may not transfer the license granted pursuant to this Agreement or assign this Agreement without the express written
consent of Crestron.
If this software requires payment for a license, the total number of CPU’s on which all versions of the Software are installed
may not exceed one per license fee (1) and no concurrent, server or network use of the Software (including any permitted back-up
copies) is permitted, including but not limited to using the Software (a) either directly or through commands, data or instructions from
or to another computer (b) for local, campus or wide area network, internet or web hosting services; or (c) pursuant to any rental,
sharing or “service bureau” arrangement.
The Software is designed as a software development and customization tool. As such Crestron cannot and does not
guarantee any results of use of the Software or that the Software will operate error free and You acknowledge that any development
that You perform using the Software or Host Application is done entirely at Your own risk.
The Software is licensed and not sold. Crestron retains ownership of the Software and all copies of the Software and
reserves all rights not expressly granted in writing.
OTHER LIMITATIONS
You must be an Authorized Dealer of Crestron products or a Crestron Authorized Independent Programmer to install or use
the Software. If Your status as a Crestron Authorized Dealer or Crestron Authorized Independent Programmer is terminated, Your
license is also terminated.
You may not rent, lease, lend, sublicense, distribute or otherwise transfer or assign any interest in or to the Software.
You may not reverse engineer, decompile, or disassemble the Software.
You agree that the Software will not be shipped, transferred or exported into any country or used in any manner prohibited
by the United States Export Administration Act or any other export laws, restrictions or regulations (“Export Laws”). By downloading
or installing the Software You (a) are certifying that You are not a national of Cuba, Iran, Iraq, Libya, North Korea, Sudan, or Syria or
any country to which the United States embargoes goods (b) are certifying that You are not otherwise prohibited from receiving the
Software and (c) You agree to comply with the Export Laws.
If any part of this Agreement is found void and unenforceable, it will not affect the validity of the balance of the Agreement,
which shall remain valid and enforceable according to its terms. This Agreement may only be modified by a writing signed by an
authorized officer of Crestron. Updates may be licensed to You by Crestron with additional or different terms. This is the entire
agreement between Crestron and You relating to the Software and it supersedes any prior representations, discussions, undertakings,
communications or advertising relating to the Software. The failure of either party to enforce any right or take any action in the event
of a breach hereunder shall constitute a waiver unless expressly acknowledged and set forth in writing by the party alleged to have
provided such waiver.
Operations Guide – DOC. 6116A Wired 5.7 Inch Tabletop Touchpanel: CT-1550
• 25
Wired 5.7 Inch Tabletop Touchpanel Crestron CT-1550
If You are a business or organization, You agree that upon request from Crestron or its authorized agent, You will within
thirty (30) days fully document and certify that use of any and all Software at the time of the request is in conformity with Your valid
licenses from Crestron of its authorized agent.
Without prejudice to any other rights, Crestron may terminate this Agreement immediately upon notice if you fail to comply
with the terms and conditions of this Agreement. In such event, you must destroy all copies of the Software and all of its component
parts.
PROPRIETARY RIGHTS
Copyright. All title and copyrights in and to the Software (including, without limitation, any images, photographs,
animations, video, audio, music, text, and “applets” incorporated into the Software), the accompanying media and printed materials,
and any copies of the Software are owned by Crestron or its suppliers. The Software is protected by copyright laws and international
treaty provisions. Therefore, you must treat the Software like any other copyrighted material, subject to the provisions of this
Agreement.
Submissions. Should you decide to transmit to Crestron’s website by any means or by any media any materials or other
information (including, without limitation, ideas, concepts or techniques for new or improved services and products), whether as
information, feedback, data, questions, comments, suggestions or the like, you agree such submissions are unrestricted and shall be
deemed non-confidential and you automatically grant Crestron and its assigns a non-exclusive, royalty-tree, worldwide, perpetual,
irrevocable license, with the right to sublicense, to use, copy, transmit, distribute, create derivative works of, display and perform the
same.
Trademarks. CRESTRON and the Swirl Logo are registered trademarks of Crestron Electronics, Inc. You shall not remove
or conceal any trademark or proprietary notice of Crestron from the Software including any back-up copy.
GOVERNING LAW
This Agreement shall be governed by the laws of the State of New Jersey, without regard to conflicts of laws principles.
Any disputes between the parties to the Agreement shall be brought in the state courts in Bergen County, New Jersey or the federal
courts located in the District of New Jersey. The United Nations Convention on Contracts for the International Sale of Goods, shall
not apply to this Agreement.
CRESTRON LIMITED WARRANTY
CRESTRON warrants that: (a) the Software will perform substantially in accordance with the published specifications for a
period of ninety (90) days from the date of receipt, and (b) that any hardware accompanying the Software will be subject to its own
limited warranty as stated in its accompanying written material. Crestron shall, at its option, repair or replace or refund the license fee
for any Software found defective by Crestron if notified by you within the warranty period. The foregoing remedy shall be your
exclusive remedy for any claim or loss arising from the Software.
CRESTRON shall not be liable to honor warranty terms if the product has been used in any application other than that for
which it was intended, or if it as been subjected to misuse, accidental damage, modification, or improper installation procedures.
Furthermore, this warranty does not cover any product that has had the serial number or license code altered, defaced, improperly
obtained, or removed.
Notwithstanding any agreement to maintain or correct errors or defects Crestron, shall have no obligation to service or
correct any error or defect that is not reproducible by Crestron or is deemed in Crestron’s reasonable discretion to have resulted from
(1) accident; unusual stress; neglect; misuse; failure of electric power, operation of the Software with other media not meeting or not
maintained in accordance with the manufacturer’s specifications; or causes other than ordinary use; (2) improper installation by
anyone other than Crestron or its authorized agents of the Software that deviates from any operating procedures established by
Crestron in the material and files provided to You by Crestron or its authorized agent; (3) use of the Software on unauthorized
hardware; or (4) modification of, alteration of, or additions to the Software undertaken by persons other than Crestron or Crestron’s
authorized agents.
ANY LIABILITY OF CRESTRON FOR A DEFECTIVE COPY OF THE SOFTWARE WILL BE LIMITED
EXCLUSIVELY TO REPAIR OR REPLACEMENT OF YOUR COPY OF THE SOFTWARE WITH ANOTHER COPY OR
REFUND OF THE INITIAL LICENSE FEE CRESTRON RECEIVED FROM YOU FOR THE DEFECTIVE COPY OF THE
PRODUCT. THIS WARRANTY SHALL BE THE SOLE AND EXCLUSIVE REMEDY TO YOU. IN NO EVENT SHALL
CRESTRON BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES OF ANY KIND
(PROPERTY OR ECONOMIC DAMAGES INCLUSIVE), EVEN IF A CRESTRON REPRESENTATIVE HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES OR OF ANY CLAIM BY ANY THIRD PARTY. CRESTRON MAKES NO
WARRANTIES, EXPRESS OR IMPLIED, AS TO TITLE OR INFRINGEMENT OF THIRD-PARTY RIGHTS,
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, OR ANY OTHER WARRANTIES, NOR
AUTHORIZES ANY OTHER PARTY TO OFFER ANY WARRANTIES, INCLUDING WARRANTIES OF
MERCHANTABILITY FOR THIS PRODUCT. THIS WARRANTY STATEMENT SUPERSEDES ALL PREVIOUS
WARRANTIES.
• Wired 5.7 Inch Tabletop Touchpanel: CT-1550 Operations Guide – DOC. 6116A
26
Crestron CT-1550 Wired 5.7 Inch Tabletop Touchpanel
Return and Warranty Policies
Merchandise Returns / Repair Service
1. No merchandise may be returned for credit, exchange, or service without prior
authorization from CRESTRON. To obtain warranty service for CRESTRON
products, contact the factory and request an RMA (Return Merchandise
Authorization) number. Enclose a note specifying the nature of the problem, name
and phone number of contact person, RMA number, and return address.
2. Products may be returned for credit, exchange, or service with a CRESTRON Return
Merchandise Authorization (RMA) number. Authorized returns must be shipped
freight prepaid to CRESTRON, 6 Volvo Drive, Rockleigh, N.J., or its authorized
subsidiaries, with RMA number clearly marked on the outside of all cartons.
Shipments arriving freight collect or without an RMA number shall be subject to
refusal. CRESTRON reserves the right in its sole and absolute discretion to charge a
15% restocking fee, plus shipping costs, on any products returned with an RMA.
3. Return freight charges following repair of items under warranty shall be paid by
CRESTRON, shipping by standard ground carrier. In the event repairs are found to
be non-warranty, return freight costs shall be paid by the purchaser.
CRESTRON Limited Warranty
CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in
materials and workmanship under normal use for a period of three (3) years from the date of
purchase from CRESTRON, with the following exceptions: disk drives and any other moving or
rotating mechanical parts, pan/tilt heads and power supplies are covered for a period of one (1)
year; touchscreen display and overlay components are covered for 90 days; batteries and
incandescent lamps are not covered.
This warranty extends to products purchased directly from CRESTRON or an authorized
CRESTRON dealer. Purchasers should inquire of the dealer regarding the nature and extent of the
dealer's warranty, if any.
CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in
any application other than that for which it was intended, or if it has been subjected to misuse,
accidental damage, modification, or improper installation procedures. Furthermore, this warranty
does not cover any product that has had the serial number altered, defaced, or removed.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall
CRESTRON be liable for incidental or consequential damages of any kind (property or economic
damages inclusive) arising from the sale or use of this equipment. CRESTRON is not liable for
any claim made by a third party or made by the purchaser for a third party.
CRESTRON shall, at its option, repair or replace any product found defective, without charge for
parts or labor. Repaired or replaced equipment and parts supplied under this warranty shall be
covered only by the unexpired portion of the warranty.
Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed
or implied, nor authorizes any other party to offer any warranty, including any implied warranties
of merchantability or fitness for a particular purpose. Any implied warranties that may be imposed
by law are limited to the terms of this limited warranty. This warranty statement supercedes all
previous warranties.
Trademark Information
All brand names, product names, and trademarks are the sole property of their respective owners. Windows is a registered
trademark of Microsoft Corporation. Windows95/98/Me/XP and WindowsNT/2000 are trademarks of Microsoft
Corporation.
Operations Guide – DOC. 6116A Wired 5.7 Inch Tabletop Touchpanel: CT-1550
• 27
Crestron Electronics, Inc. Operations Guide – DOC. 6116A
15 Volvo Drive Rockleigh, NJ 07647 12.04
Tel: 888.CRESTRON
Fax: 201.767.7576 Specifications subject to
www.crestron.com change without notice.
Loading...