Crestron CP3 & CP3N
3-Series Control Systems
Operations Guide
Regulatory Compliance
These products are Listed to applicable UL Standards and requirements by Underwriters Laboratories Inc.
As of the date of manufacture, the CP3 and CP3N have been tested and found to comply with specifications
for CE marking and standards per EMC and Radiocommunications Compliance Labelling.
Federal Communications Commission (FCC) Compliance Statement
CAUTION: Changes or modifications not expressly approved by the manufacturer responsible for
compliance could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
• Consult the dealer or an experienced radio/TV technician for help
Industry Canada (IC) Compliance Statement
CAN ICES-3(B)/NMB-3(B)
The specific patents that cover Crestron products are listed at patents.crestron.com.
Crestron, the Crestron logo, 3-Series, 3-Series Control System, Core 3, Core 3 OS, Core 3 UI, Cresnet, Crestron Fusion, Crestron Mobile, Crestron
Mobile Pro, Crestron Studio, Crestron Toolbox, e-Control, Fusion RV, and RoomView are either trademarks or registered trademarks of Crestron
Electronics, Inc. in the United States and/or other countries. Android is either a trademark or registered trademark of Google, Inc. in the United States
and/or other countries. BACnet is either a trademark or registered trademark of American Society of Heating, Refrigerating and Air-Conditioning
Engineers, Inc. in the United States and/or other countries. iPad and iPhone are either trademarks or registered trademarks of Apple Inc. in the United
States and/or other countries. Blu-Ray Disc is either a trademark or registered trademark of the Blu-ray Disc Association (BDA) in the United States
and/or other countries. Internet Explorer, Microsoft, and Windows are either trademarks or registered trademarks of Microsoft Corporation in the
United States and/or other countries. SD is either a trademark or registered trademark of SD-3C, LLC in the United States and/or other countries. UL
and the UL logo are either trademarks or registered trademarks of Underwriters Laboratories, Inc. in the United States and/or other countries. Other
trademarks, registered trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their
products. Crestron disclaims any proprietary interest in the marks and names of others. Crestron is not responsible for errors in typography or
photography.
This document was written by the Technical Publications department at Crestron.
©2013 Crestron Electronics, Inc.
Crestron CP3 & CP3N 3-Series Control Systems
Contents
3-Series Control Systems: CP3 & CP3N 1
Introduction ............................................................................................................................... 1
Specifications .............................................................................................................. 4
Physical Description .................................................................................................... 7
Setup ........................................................................................................................................ 12
Network Wiring ......................................................................................................... 12
Identity Code ............................................................................................................. 12
Installation ................................................................................................................. 12
Hardware Hookup ..................................................................................................... 14
Additional Configuration ........................................................................................... 17
Uploading and Upgrading ........................................................................................................ 18
Establishing Communication ..................................................................................... 18
Control Subnet (CP3N Only) .................................................................................... 19
Programs and Firmware ............................................................................................ 20
Configure for Operations ......................................................................................................... 21
Set Date & Time ........................................................................................................ 21
Online Configuration ................................................................................................. 21
Problem Solving ...................................................................................................................... 23
Troubleshooting ......................................................................................................... 23
Check Network Wiring .............................................................................................. 24
Reference Documents ................................................................................................ 25
Further Inquiries ........................................................................................................ 25
Future Updates .......................................................................................................... 26
Return and Warranty Policies .................................................................................................. 27
Merchandise Returns / Repair Service ...................................................................... 27
Crestron Limited Warranty ........................................................................................ 27
Operations Guide – DOC. 7316C Contents • i
Crestron CP3 & CP3N 3-Series Control Systems
• Next generation control system
3-Series Control Systems: CP3 &
CP3N
Introduction
The Crestron® CP3 and CP3N present a new benchmark in control system
technology. Featuring the Core 3 OS™ control engine, the CP3 and CP3N form the
core of any modern networked home or commercial building, managing and
integrating all the disparate technologies throughout a facility to make life easier,
greener, more productive, and more enjoyable.
The CP3N is an enhanced version of the CP3 featuring a dedicated CONTROL
SUBNET port.
The CP3 and CP3N are generally identical. For simplicity within this guide, the term
“CP3” is used except where noted.
Features and Functions
• Core 3 OS - substantially faster and more powerful than other control
systems
• Exclusive modular programming architecture
• Vector floating point coprocessor
• Onboard 512 MB RAM and 4 GB flash memory
• Expandable storage up to 1 TB
• Rear panel memory card slot
• High-speed USB 2.0 host port
• Industry-standard Ethernet and Cresnet
• Control Subnet provides a dedicated local network for Crestron devices
(CP3N only)
• Onboard e-Control
• Supports Core 3 UI™ XPanel Web-based remote control
• Supports Crestron Mobile
Android™
• Supports Fusion RV
• One RS-232/422/485 COM port with hardware and software
handshaking
• Two RS-232 COM ports with software handshaking only
• Eight IR/serial, eight relay, and eight Versiport I/O ports
(Continued on following page)
®
Web server
®
control apps for iPhone®, iPad®, and
®
and SNMP remote management
®
wired communications
Operations Guide – DOC. 7316C 3-Series Control Systems: CP3 & CP3N • 1
3-Series Control Systems Crestron CP3 & CP3N
• Backwards compatible to run existing SIMPL programs
Features and Functions
(Continued)
• Full Unicode (multi-language) support
• Native BACnet
• Installer setup via Crestron Toolbox™ or Internet Explorer
®
/IP support1
®2
• Increased network throughput and security
• Secure access though Active Directory integration or standalone
account management
• IIS v.6.0 Web Server
• IPv6 ready
• Front panel USB computer console port
• Single space rack-mountable
Core 3 OS
Today's commercial buildings and custom homes comprise more technology than
ever before, and all these systems need to be networked, managed, and controlled in
fundamentally new ways. The IP based Core 3
ground up to deliver a network-grade server appliance capable of faithfully handling
everything from boardroom AV and home theater control to total building
management.
Core 3 OS embodies a distinctively robust, dynamic, and secure platform to elevate
system designs to higher levels of performance and reliability. Compared to other
control systems, Core 3 OS provides a pronounced increase in processing power and
speed with more memory, rock solid networking and IP control, and a unique
modular programming architecture.
®
platform is engineered from the
Modular Programming Architecture
Designed for enhanced scalability, the CP3 affords high-speed, real-time
multi-tasking to seamlessly run multiple programs simultaneously. This exclusive
programming architecture lets programmers independently develop and run
device-specific programs for AV, lighting, HVAC, security, etc., allowing for the
optimization of each program, and allowing changes to be made to one program
without affecting the whole. As the system grows, processing resources can easily be
shifted from one 3-Series™ processor to another without rewriting any code. The
end benefit is dramatically simplified upgradability with minimal downtime, whether
implementing changes on site or remotely via the network.
1. License required. The CP3 and CP3N support a maximum of 1000 BACnet objects when dedicated
for BACnet use only. Actual capabilities are contingent upon the overall program size and
complexity.
2. Web-based installer setup requires the Microsoft
Windows
®
PC.
®
Internet Explorer Web browser running on a
2 • 3-Series Control Systems: CP3 & CP3N Operations Guide – DOC. 7316C
Crestron CP3 & CP3N 3-Series Control Systems
Robust Ethernet & IP Control
IP technology is the heart of Core 3, so it should be no surprise that its networking
abilities are second to none. High-speed Ethernet connectivity (10/100 MBps on
CP3, Gigabit on the CP3N) enables integration with IP-controllable devices and
allows the CP3 to be part of a larger managed control network. Whether residing on
a sensitive corporate LAN, a home network, or accessing the Internet through a cable
modem, the CP3 provides secure, reliable interconnectivity with IP-enabled touch
screens, computers, mobile devices, video displays, Blu-ray Disc
servers, security systems, lighting, HVAC, and other equipment — whether on
premises or across the globe.
Dedicated Control Subnet (CP3N Only)
The Crestron Control Subnet is a Gigabit Ethernet network dedicated to Crestron
devices. Via the CP3N’s CONTROL SUBNET port, an installer may simply
connect a single touch screen or wireless gateway, or add a Crestron PoE switch
(CEN-SW-POE-5, CEN-SW-POE-16, or CEN-SWPOE-24)* to handle multiple
touch screens, gateways, AV components and other devices. Auto-configuration of
the entire subnet is performed by the CP3N, discovering each device and assigning
IP addresses without any extra effort from the installer.
A separate LAN port on the CP3N provides a single-point connection to the
customer’s LAN, requiring just one IP address for the complete control system. The
LAN port allows full interconnectivity between devices on the local subnet with
other devices, systems, servers, and WAN/Internet connections outside the local
subnet. For sensitive applications that require absolute security, the entire Control
Subnet can be completely isolated from the customer’s LAN using Isolation mode.
®
players, media
e-Control Remote Access
Years ago, Crestron pioneered the world’s first IP-based control system unleashing
vast new possibilities for controlling, monitoring, and managing integrated systems
over a LAN, WAN, and the Internet. Today, a variety of e-Control solutions offer
more ways than ever to control an integrated system.
With e-Control, anything in the home or workplace can be controlled from anywhere
in the world using a smartphone, tablet, or computer. Built-in Core 3 UI XPanel
technology affords virtual touch screen control through any popular Web browser
running on a laptop or desktop computer. Our Crestron Mobile Pro
Crestron touch screen experience to an iPhone, iPad, or Android device letting one
safely monitor and control an entire facility using the one device that goes
everywhere.
Remote access is simplified using the myCrestron Dynamic DNS service to establish
a friendly URL for the system. If technical support is needed, a Crestron system
installer can perform diagnostics and implement updates to the system remotely
without coming on site.
* Item(s) sold separately
®
app delivers the
Operations Guide – DOC. 7316C 3-Series Control Systems: CP3 & CP3N • 3
3-Series Control Systems Crestron CP3 & CP3N
Fusion RV and SNMP
As part of a complete managed network in a corporate enterprise, college campus,
convention center or any other facility, the CP3 works integrally with Crestron
Fusion RV Remote Asset Management Software to enable remote scheduling,
monitoring, and control of rooms and technology from a central help desk. Built-in
SNMP support enables integration with third-party network management software,
allowing control and monitoring in a format that's familiar to IT personnel.
Cresnet
Cresnet provides a dependable network wiring solution for Crestron keypads,
lighting controls, thermostats, and other devices that do not require the higher speed
of Ethernet. The Cresnet bus offers easy wiring and configuration, carrying
bidirectional communication and 24 Vdc power to each device over a simple
4-conductor cable. To assist with troubleshooting, the CP3 includes Crestron’s patent
pending Network Analyzer which continuously monitors the integrity of the Cresnet
network for wiring faults, marginal performance, and other errors.
Onboard Control Ports
In addition to Ethernet, the CP3 includes three bidirectional COM ports and eight IR
ports to interface directly with all of the centralized AV sources, video displays, and
other devices. Eight programmable relay ports are included for controlling window
shades, projection screens, lifts, power controllers, and other contact closure actuated
equipment. Eight “Versiport” I/O ports enable the integration of occupancy sensors,
power sensors, door switches, or anything else that provides a dry contact closure,
low-voltage logic, or 0-10 volt dc signal.
BACnet/IP
Native support for the BACnet/IP communication protocol provides a direct
interface to third-party building management systems over Ethernet, simplifying
integration with HVAC, security, fire and life safety, voice and data, lighting,
shades, and other systems. Using BACnet/IP, each system runs independently with
the ability to communicate together on one platform for a truly smart building.*
* License required. The CP3 and CP3N support a maximum of 1000 BACnet objects when dedicated
for BACnet use only. Actual capabilities are contingent upon the overall program size and
complexity.
Specifications
Specifications for the CP3 are listed in the following table.
CP3 Specifications
SPECIFICATION DETAILS
Control Engine Core 3 OS; real time, preemptive
multi-threaded/multitasking kernel;
Transaction-Safe Extended FAT file system;
supports up to 10 simultaneously running
programs
(Continued on following page)
4 • 3-Series Control Systems: CP3 & CP3N Operations Guide – DOC. 7316C
Crestron CP3 & CP3N 3-Series Control Systems
CP3 Specifications (Continued)
SPECIFICATION DETAILS
Memory
SDRAM 512 MB
Internal Flash 4 GB
Memory Card Expandable storage up to 32 GB
(SD™ memory card not included)
External Storage Up to 1 TB using USB mass storage device
(not included)
Communications
Ethernet 10/100 Mbps (10/100/1000 Mbps on CP3N);
auto-switching, auto-negotiating,
auto-discovery, full/half duplex, industrystandard TCP/IP stack, UDP/IP, CIP, DHCP,
SSL, IEEE 802.1X; SNMP; BACnet/IP1;
IPv4 or IPv6, Active Directory authentication,
IIS v.6.0 Web Server, SMTP e-mail client,
installer setup via Crestron Toolbox or
MSIE2; supports all e-Control, Core 3 UI
XPanel, Crestron Mobile, Crestron Fusion™
and RoomView® applications
Control Subnet (CP3N Only) 10/100/1000 Mbps Ethernet, auto-switching,
auto-negotiating, auto-discovery, full/half
duplex, DHCP server, DNS server, port
forwarding, Isolation mode
Cresnet Cresnet master mode
USB Supports USB HID and USB mass storage
class devices via rear panel USB 2.0 host
port, supports computer console via front
panel, USB 2.0 device port
RS-232/422/485 For 2-way device control and monitoring, all
ports support RS-232 up to 115.2k baud with
software handshaking, one port also
supports hardware handshaking, RS-422,
and RS-485
IR/Serial Supports 1-way device control via infrared
up to 1.2 MHz or serial TTL/RS-232
(0-5 volts) up to 115.2k baud
Power Requirements
Power Pack 2.0 amps @ 24 volts dc,100-240 volts ac,
50/60 Hz power pack, included
Available Cresnet Power 24 watts (1 amp @ 24 volts dc) when using
power pack
Cresnet Power Usage 15 watts (0.625 amp @ 24 volts dc) when
using Cresnet network power
Net ID3 02
(Continued on following page)
Operations Guide – DOC. 7316C 3-Series Control Systems: CP3 & CP3N • 5
3-Series Control Systems Crestron CP3 & CP3N
CP3 Specifications (Continued)
SPECIFICATION DETAILS
Environmental
Temperature 41º to 113º F (5º to 45º C)
Humidity 10% to 90% RH (non-condensing)
Heat Dissipation 50 Btu/h
Enclosure
Chassis Metal, black finish
Faceplate Extruded metal, black finish, polycarbonate
label overlay
Mounting Freestanding or 1U 19-inch rack-mountable
(adhesive feet and rack ears included)
Dimensions
Height 1.70 in (44 mm) without feet
Width 17.28 in (439 mm)
19.00 in (483 mm) with rack ears
Depth 6.56 in (167 mm)
Weight 3.1 lbs (1.42 kg)
Included Accessory
Power Pack 24 volt dc, Universal
Available Accessories
3-Series BACnet/IP
Support
C2N-HBLOCK Cresnet Network Distribution Block
CEN-SW-POE-16 16-Port Managed PoE Switch
CEN-SW-POE-24 24-Port Managed PoE Switch
CEN-SW-POE-5 5-Port PoE Switch
CNSP-XX Custom Serial Interface Cable
Crestron Mobile Control App for iPhone and iPod touch
Crestron Mobile Pro G Control App for iPhone, iPad, and Android
CSP-LIR-USB IR Learner
Fusion RV Remote Asset Management Software
IRP2 IR Emitter Probe
myCrestron Dynamic DNS Service for Crestron systems
PWE-4803RU PoE Injector
RoomView Express Remote Help Desk and Resource
1. License required. The CP3 and CP3N support a maximum of 1000 BACnet objects when dedicated
for BACnet use only. Actual capabilities are contingent upon the overall program size and complexity
2. Web-based installer setup requires the Microsoft Internet Explorer Web browser running on a
Windows PC.
3. Refer to “Identity Code” on page 11
3-Series Native BACnet/IP Interface License
Devices
Management Software
6 • 3-Series Control Systems: CP3 & CP3N Operations Guide – DOC. 7316C
Crestron CP3 & CP3N 3-Series Control Systems
Physical Description
This section provides information on the connections, controls and indicators
available on the CP3.
CP3 Physical View
CP3N Physical View
Operations Guide – DOC. 7316C 3-Series Control Systems: CP3 & CP3N • 7
3-Series Control Systems Crestron CP3 & CP3N
6.56 in
17.28 in
1.70 in
(44 mm)
(439 mm)
(167 mm)
6
7 8 9 11 12 13
15
16 1710
1 2
3
4 5
14
CP3
CP3N
CP3 and CP3N Overall Dimensions
8 • 3-Series Control Systems: CP3 & CP3N Operations Guide – DOC. 7316C
Crestron CP3 & CP3N 3-Series Control Systems
Pin 1 Pin 2
Pin 4 Pin 3
(1) USB Type B female, USB 2.0 computer
1
+5 VDC
2
Data -
3
Data +
1 2 3 4
1 2 3 4 5 6 7 8 G
S
1 2 3 4
G S G S G S G
Connectors, Controls & Indicators
# CONNECTORS*,
DESCRIPTION
CONTROLS &
INDICATORS
1 COMPUTER
2 PWR LED (1) Green LED, indicates operating power
3 NET LED (1) Amber LED, indicates communication with
4 MSG LED (1) Red LED, indicates control system has
5 RESET BUTTONS
6 RELAY OUTPUT (1 – 8)
console port (cable included); For setup only
PIN DESCRIPTION
4 Ground
supplied from power pack or Cresnet network
the Cresnet system
generated an error message
HW-R – (1) Recessed push button for
hardware reset
SW-R –(1) Recessed push button for software
reset
(2) 8-pin 3.5 mm detachable terminal blocks
comprising (8) normally open, isolated
relays; Rated 1 amp, 30 volts ac/dc;
MOV arc suppression across contacts
7 I/O (1-8)
8 IR – SERIAL OUTPUT
(1-8)
(Continued on following page)
(1) 9-pin 3.5 mm detachable terminal block
comprising (8) “Versiport” digital input/output
or analog input ports (referenced to GND);
Digital Input: Rated for 0-24 volts dc, input
impedance 20 kΩ, logic threshold >3.125 V
low/0 and <1.875 V high/1;
Digital Output: 250 mA sink from maximum
24 volts dc, catch diodes for use with “real
world” loads;
Analog Input: Rated for 0-10 volts dc,
protected to 24 volts dc maximum, input
impedance 21 kΩ with pull-up resistor
disabled;
Programmable 5 volts, 2 kΩ pull-up resistor
per pin
(2) 8-pin 3.5 mm detachable terminal blocks
comprising (8) IR/Serial output ports;
IR output up to 1.2 MHz;
1-way serial TTL/RS-232 (0-5 volts) up to
115.2k baud
Operations Guide – DOC. 7316C 3-Series Control Systems: CP3 & CP3N • 9
3-Series Control Systems Crestron CP3 & CP3N
RTSTXRX
CTS
G
RS-232
RS-422
RS-485
GND
GND
GND*
TX
TX-
TX-/RX-
RX
RX+
Not Used
RTS
TX+
TX+/RX+
CTS
RX-
Not Used
must be under ±4 V.
TX
RX
G
Amber/
Green
LED
Amber
LED
Pin 8
Pin 1
PIN
SIGNAL
PIN
SIGNAL
1
TX + 5 N/C
2
TX - 6 RX - 3 RX + 7 N/C 4 N/C 8 N/C
PIN
SIGNAL
PIN
SIGNAL
1
BI_DA +
5
BI_DC -
2
BI_DA- -
6
BI_DB -
3
BI_DB +
7
BI_DD +
4
BI_DC +
8
BI_DD -
Connectors, Controls & Indicators (Continued)
# CONNECTORS*,
CONTROLS &
INDICATORS
9 COM1
10 COM 2 & COM 3
11 MEMORY
12 USB
13 LAN
DESCRIPTION
(1) 5-pin 3.5 mm detachable terminal block
Bidirectional RS-232/422/485 port
Up to 115.2k baud;
hardware and software handshaking support
* A ground terminal connection is recommended
but not required. Ground potential difference
(2) 3-pin 3.5 mm detachable terminal blocks;
Bidirectional RS-232 ports;
Up to 115.2k baud;
software handshaking support
(1) Memory card slot;
Accepts up to 32 GB for memory expansion
(SD memory card not included)
(1) USB Type A female;
USB 2.0 port for storage devices
(1) 8-pin RJ-45 with two LED indicators;
10BASE-T/100BASE-TX Ethernet port (CP3)
(10/100/1000BASE-T Ethernet port (CP3N);
Left LED indicates link status;
Amber: Link – 1 Gbps (CP3N Only)
Green: Link – 100 Mbps
Off: No link or Link – 10 Mbps
Right LED indicates Ethernet activity
Flashing: Activity – Flash rate depends
on amount of activity
Off: No Activity
Connects to the customer’s LAN
CP3 Pin Assignments
CP3N Pin Assignments
(Continued on following page)
10 • 3-Series Control Systems: CP3 & CP3N Operations Guide – DOC. 7316C
Crestron CP3 & CP3N 3-Series Control Systems
Amber/
Green
LED
Amber
LED
Pin 8
Pin 1
PIN
SIGNAL
PIN
SIGNAL
1
BI_DA +
5
BI_DC -
2
BI_DA- -
6
BI_DB -
3
BI_DB +
7
BI_DD +
4
BI_DC +
8
BI_DD -
GY Z
24
Connectors, Controls & Indicators (Continued)
# CONNECTORS*,
CONTROLS &
INDICATORS
14 CONTROL SUBNET
(CP3N Only)
15 NET
16 24VDC 2.0A
DESCRIPTION
(1) 8-pin RJ-45 with two LED indicators;
10/100/1000BASE-T Ethernet port;
Left LED indicates link status;
Amber: Link – 1 Gbps
Green: Link – 100 Mbps
Off: No link or Link – 10 Mbps
Right LED indicates Ethernet activity
Flashing: Activity – Flash rate depends
on amount of activity
Off: No Activity
Provides a dedicated local network for
Crestron Ethernet devices
(1) 4-pin 3.5 mm detachable terminal block,
Cresnet master port;
Outputs power to Cresnet devices if a power
pack is connected to the 24 Vdc power input
jack;
Receives Cresnet network power if no power
pack is connected to the 24 Vdc power input
jack
24: Power (24 volts dc)
Y: Data
Z: Data
G: Ground
(1) 2.1 mm barrel dc power jack,
24 volt dc power input
Power supply included;
Passes through to NET port to power
Cresnet devices
17 G
(1) 6–32 screw, chassis ground lug
* Interface connectors for RELAY OUTPUT, I/O, IR-SERIAL OUTPUT, COM1, COM 2, COM 3,
and NET ports are provided with the unit.
Operations Guide – DOC. 7316C 3-Series Control Systems: CP3 & CP3N • 11
3-Series Control Systems Crestron CP3 & CP3N
“Master” control system on the Cresnet network and cannot be changed.
on setting an IP table, refer to the Crestron Toolbox help file.
be avoided on all sides of the unit.
Setup
Network Wiring
When wiring the Cresnet or Ethernet network, consider the following:
• Use Crestron Certified Wire.
• Use Crestron power supplies for Crestron equipment.
• Provide sufficient power to the system.
CAUTION: Insufficient power can lead to unpredictable results or damage
to the equipment. Use the Crestron Power Calculator to help calculate how
much power is needed for the system (
For networks with 20 or more Cresnet devices, use a Cresnet Hub/Repeater
(CNXHUB) to maintain signal quality.
For more details, refer to “Check Network Wiring” on page 24.
The CP3N can also use high-speed Ethernet on a dedicated Control Subnet for
communications between the control system and Crestron Ethernet devices.
www.crestron.com/calculators).
Net ID
IP ID
Ventilation
For general information on connecting Ethernet devices in a Crestron system, refer to
the latest version of the Crestron e-Control Reference Guide (Doc. 6052), which is
available from the Crestron Web site (
www.crestron.com/manuals).
Identity Code
The Net ID of the CP3 has been factory set to 02. This Net ID is defined as the
The IP ID is set within the CP3’s IP table using Crestron Toolbox. For information
When setting the IP ID, consider the following:
• The IP ID of each unit must match an IP ID specified in the Crestron
Studio™ or SIMPL Windows program.
• Each device using IP to communicate with a control system must have a
unique IP ID.
Installation
The CP3 should be used in a well-ventilated area. The venting holes should not be
obstructed under any circumstances.
To prevent overheating, do not operate this product in an area that exceeds the
environmental temperature range listed in the table of specifications. Consider using
forced air ventilation or incrementing the spacing between units to reduce
overheating. Consideration must be given if installed in a closed or multi-unit rack
assembly since the operating ambient temperature of the environment may be greater
than the room ambient temperature. Contact with thermal insulating materials should
12 • 3-Series Control Systems: CP3 & CP3N Operations Guide – DOC. 7316C
Crestron CP3 & CP3N 3-Series Control Systems
the unit. The only tool required is a #1 or #2 Phillips screwdriver.
Rack Mounting
The CP3 can be mounted in a rack or stacked with other equipment. Two “ears” are
provided with the CP3 so that the unit can be rack mounted. These ears must be
installed prior to mounting. Complete the following procedure to attach the ears to
WARNING: To prevent bodily injury when mounting or servicing this unit in a
rack, observe the following guidelines:
• When mounting this unit in a partially filled rack, load the rack from the
bottom to the top with the heaviest component at the bottom of the rack.
• If the rack is provided with stabilizing devices, install the stabilizers before
mounting or servicing the unit in the rack.
NOTE: Observe the following guidelines when installing equipment in a rack:
• Elevated Operating Ambient Temperature - If installed in a closed or
multi-unit rack assembly, the operating ambient temperature of the rack
environment may be greater than room ambient temperature. Therefore,
consideration should be given to installing the equipment in an environment
compatible with the maximum ambient temperature (Tma) specified by the
manufacturer.
• Reduced Air Flow - Installation of the equipment in a rack should be such
that the amount of airflow required for safe operation of the equipment is
not compromised.
• Mechanical Loading - Mounting of the equipment in the rack should be
such that a hazardous condition is not achieved due to uneven mechanical
loading.
• Circuit Overloading - Consideration should be given to the connection of
the equipment to the supply circuit and the effect that overloading of the
circuits might have on overcurrent protection and supply wiring.
Appropriate consideration of equipment nameplate ratings should be used
when addressing this concern.
• Reliable Earthing - Reliable earthing of rack-mounted equipment should be
maintained. Particular attention should be given to supply connections other
than direct connections to the branch circuit (e.g., use of power strips)
NOTE: If rack mounting is not required, rubber feet are provided for tabletop
mounting or stacking. Apply the feet near the corner edges on the underside of the
unit.
To install the ears:
1. There are screws that secure each side of the CP3 top cover. Using a #1 or
#2 Phillips screwdriver, remove the three screws closest to the front panel
from one side of the unit. Refer to the diagram following step 3 for a
detailed view.
2. Position a rack ear so that its mounting holes align with the holes vacated
by the screws in step 1.
3. Secure the ear to the unit with three screws from step 1, as shown in the
following diagram.
Operations Guide – DOC. 7316C 3-Series Control Systems: CP3 & CP3N • 13
3-Series Control Systems Crestron CP3 & CP3N
Use Cover Screws
illustration for placement of the feet.
Mounting Feet (2002389), QTY. 4
terminal block connector. Apply power after all connections have been made.
Ear Attachment for Rack Mounting
4. Repeat procedure (steps 1 through 3) to attach the remaining ear to the
opposite side.
Stacking
Connect the Device
Four “feet” are provided with the CP3 so that if the unit is not rack mounted, the
rubber feet can provide stability when the unit is placed on a flat surface or stacked.
These feet should be attached prior to the hookup procedure. Refer to the following
Foot Placement for the CP3
NOTE: No more than two CP3 units should be stacked.
Hardware Hookup
Make the necessary connections as called out in the illustration that follows this
paragraph. Refer to “Network Wiring” on page 12
before attaching the 4-position
When making connections to the CP3, note the following:
• Use Crestron power supplies for Crestron equipment.
• The included cable(s) cannot be extended.
14 • 3-Series Control Systems: CP3 & CP3N Operations Guide – DOC. 7316C
Crestron CP3 & CP3N 3-Series Control Systems
COMPUTER:
T
o Computer Console
COM 1:
To Serial
Controlled
Devices
COM 2 & 3:
To Serial
Controlled
Devices
RELAY OUTPUT (1-8):
To Contact Closure
Devices
IR-SERIAL (1-8):
To TTL/RS-232 Devices
MEMO RY:
SD Compatible
Card Slot
LAN:
10BASE-T/100BASE-TX
Ethernet to LAN
USB:
To Storage Devices
NET:
To Cresnet Devices
24V DC, 2.0 A:
From AC Power
Pack
Ground
I/O (1-8):
To Controllable Devices
RELAY OUTPUT (1-8):
To Contact Closure
Devices
IR-SERIAL (1-8):
To TTL/RS-232 Devices
COM 1:
To Serial
Controlled
Devices
COM 2 & 3:
To Serial
Controlled
Devices
MEMO RY:
SD Compatible
Card Slot
LAN:
10/100/1000BASE- T
Ethernet to LAN
24V DC, 2.0 A:
From AC Power
Pack
Ground
USB:
To Storage Devices
NE
T
:
To Cresnet Devices
I/O (1-8):
To Controllable Devices
CONTROL SUBNET:
10/100/1000BASE- T
Ethernet to Control Subnet
Hardware Connection for the CP3and CP3N (CP3 Shown, Front)
Hardware Connections for the CP3 (Rear)
Hardware Connections for the CP3N (Rear)
NOTE: Ensure the unit is properly grounded by connecting the chassis ground lug
to an earth ground (building steel).
Operations Guide – DOC. 7316C 3-Series Control Systems: CP3 & CP3N • 15
NOTE: To prevent overheating, do not operate this product in an area that exceeds
the environmental temperature range listed in the table of specifications.
3-Series Control Systems Crestron CP3 & CP3N
interferences from other network traffic on the LAN.
NOTE: The CP3 can be powered by the 4-position terminal block connector labeled
NET or with the (included) 24 Vdc power pack.
Control Subnet (CP3N Only)
Control Subnet Application
The CP3N has a dedicated Control Subnet that is used for communication between
the control system and Crestron Ethernet devices. This subnet allows for dedicated
communication between the control system and Crestron Ethernet devices without
CAUTION: Do not connect the CONTROL SUBNET port to the LAN. The
CONTROL SUBNET port must only be connected to Crestron Ethernet devices.
16 • 3-Series Control Systems: CP3 & CP3N Operations Guide – DOC. 7316C
The Control Subnet can host up to 64000 Crestron Ethernet devices. Connect a
Crestron Ethernet switch such as the CEN-SWPOE-16 16-Port Managed PoE Switch
(sold separately) to the CP3N’s CONTROL SUBNET port to use as a connection
point a variety of Crestron Ethernet devices.
NOTE: If the CP3N is operating in the Isolation mode, Crestron Ethernet devices
that require Internet access should not be connected to the CONTROL SUBNET
port (either directly or indirectly). Any Crestron Ethernet device that requires an
Internet connection should be connected to the local area network. For details, refer
Control Subnet (CP3N Only)” on page 19.
to “
Crestron CP3 & CP3N 3-Series Control Systems
Additional Configuration
The CP3 can be configured from a Web browser. For details, refer to “Online
Configuration” on page 21.
Operations Guide – DOC. 7316C 3-Series Control Systems: CP3 & CP3N • 17
3-Series Control Systems Crestron CP3 & CP3N
Uploading and Upgrading
Crestron recommends using the latest programming software and that each device
contains the latest firmware to take advantage of the most recently released features.
However, before attempting to upload or upgrade it is necessary to establish
communication. Once communication has been established, files (for example,
programs or firmware) can be transferred to the control system (or device). Finally,
program checks can be performed (such as changing the device ID or creating an IP
table) to ensure proper functioning.
NOTE: Crestron software and any files on the Web site are for authorized Crestron
dealers and Crestron Service Providers (CSPs) only. New users must register to
obtain access to certain areas of the site (including the FTP site).
While the next section provides an overview for communication, refer to
“Establishing Communications with the Control System” in the Crestron 3-Series
Control Systems Reference Guide (Doc. 7150) for connection details. If
communications cannot be established, refer to “Troubleshooting Communications”
in the same guide.
USB
Establishing Communication
Use Crestron Toolbox for communicating with the CP3; refer to the Crestron
Toolbox help file for details. There are two methods of communication: USB and
TCP/IP.
USB Communication
The COMPUTER port on the CP3 connects to the USB port on the PC via the
included Type A to Type B USB cable:
1. Use the Address Book in Crestron Toolbox to create an entry using the
expected communication protocol (USB). When multiple USB devices are
connected, identify the CP3 by entering “CP3” in the Model text box, the
unit’s serial number in the Serial text box or the unit’s hostname in the
Hostname text box. The hostname can be found in the “System Info”
window in the section marked Ethernet however, communications must be
established in order to see this information in the “System Info” window.
2. Display the CP3’s “System Info” window (click the
communications are confirmed when the device information is displayed.
18 • 3-Series Control Systems: CP3 & CP3N Operations Guide – DOC. 7316C
icon);
Crestron CP3 & CP3N 3-Series Control Systems
TCP/IP
Ethernet Communication
The CP3 connects to PC via Ethernet:
1. Confirm Ethernet connection between CP3 and PC. If connecting through a
hub or router, use CAT5 straight through cables with 8-pin RJ-45
connectors. Alternatively, use a CAT5 crossover cable to connect the two
LAN ports directly without using a hub or router.
2. Use the Device Discovery Tool in Crestron Toolbox to detect all Ethernet
devices on the network and their IP configuration. The tool is available in
Toolbox version 1.15.143 or later.
3. Use the Address Book in Crestron Toolbox to create an entry for the CP3
with the CP3’s TCP/IP communication parameters.
4. Display the “System Info” window (click the
entry from the Address Book or the Address Book drop-down list.
icon) and select the CP3
Control Subnet (CP3N Only)
The CP3N has a CONTROL SUBNET port which can be used to communicate
with Crestron Ethernet devices on a subnet that is independent of the local area
network that is connected to the LAN port. When using the Control Subnet, observe
the following:
• The CP3N is a DHCP server to all devices connected to the Control Subnet
and assigns IP addresses as needed.
• A DNS server is built in to the CP3N to resolve hostnames.
• Only Crestron Ethernet devices should be connected to the Control Subnet.
The CP3N can operate in Isolation mode. When operating in Isolation mode:
• Devices on the Control Subnet do not have access to any resources on the
LAN side. This means that if a touch screen with a smart object that
requires Internet access is installed on the Control Subnet operating in
Isolation mode, the smart object cannot work.
• Devices on the LAN do not have access to any devices on the Control
Subnet. This includes Crestron Toolbox when it is connected to the LAN.
To configure devices on the Control Subnet with Crestron Toolbox, the PC
running Crestron Toolbox, must be physically connected to the Control
Subnet.
• Any NAT/Portmapping rules that were previously created do not work
when the CP3N is in Isolation mode.
Operations Guide – DOC. 7316C 3-Series Control Systems: CP3 & CP3N • 19
3-Series Control Systems Crestron CP3 & CP3N
SIMPL Windows
the control system using Crestron Studio (or SIMPL Windows) or Crestron Toolbox.
obtain access to certain areas of the site, including the FTP site.)
Programs and Firmware
Program or firmware files may be distributed from programmers to installers or from
Crestron to dealers. Firmware upgrades are available from the Crestron Web site as
new features are developed after product releases. One has the option to upload
programs via the programming software or to upload and upgrade via the Crestron
Toolbox. For details on uploading and upgrading, refer to the Crestron Studio help
file, SIMPL Windows help file, or the Crestron Toolbox help file.
Crestron Studio /
Firmware
If a Crestron Studio (or SIMPL Windows) program is provided, it can be uploaded to
Check the Crestron Web site to find the latest firmware. (New users must register to
Upgrade CP3 firmware via Crestron Toolbox.
1. Establish communication with the CP3 and display the “System Info”
window.
2. Select Functions | Firmware… to upgrade the CP3 firmware.
20 • 3-Series Control Systems: CP3 & CP3N Operations Guide – DOC. 7316C
Crestron CP3 & CP3N 3-Series Control Systems
Configure for Operations
Before setting up the CP3 the time and time zone needs to be set. The CP3 can also
be further configured using a Web browser.
Set Date & Time
1. Establish communication with the CP3 as described in “Establishing
Communication” on page 18.
2. In Crestron Toolbox, select Functions | System Clock….
3. Set the date and time.
Online Configuration
The CP3 can be configured using the built-in Web based setup tool.
1. Using Internet Explorer, navigate to http://xxx.xx.xx.xxx/setup where
xxx.xx.xx.xxx is the IP address of the control system.
NOTE: The Web-based setup tool is only accessible from Internet
Explorer.
NOTE: If a security warning is displayed, click Install to continue.
The control system’s “Welcome” screen is displayed.
“Welcome” Screen
2. Click Setup to display the “CP3 Setup” menu.
Operations Guide – DOC. 7316C 3-Series Control Systems: CP3 & CP3N • 21
3-Series Control Systems Crestron CP3 & CP3N
“CP3 Setup” Menu
The “CP3 Setup” menu displays the IP address, hostname and MAC address of the
device. It also allows access to various setup and programming screens. The “CP3
Setup” menu contains buttons for Ethernet Setup, Application Setup,
Input/Output Control, Diagnostics, and About, as shown in the illustration above.
Click one of the following options:
• Ethernet Setup – Configures the CP3’s Ethernet settings and displays
HDCP, hostname, IP address, subnet mask, default router, domain, and
MAC address settings.
⇒ Click Advanced Settings to specify DNS servers, Web server settings,
and SSL settings.
⇒ Click MyCrestron Dynamic DNS to configure the myCrestron.com
Dynamic DNS service.
⇒ Click Ethernet Diagnostics to test Ethernet communications.
⇒ Click Reboot to reboot the CP3.
• Application Setup – Selects programs to be loaded on startup and controls
which program(s) are running.
• Input/Output Control – Configures the COM ports, operates the relays,
and monitors the Versiports.
• Diagnostics – Displays information about the connected devices, hardware
configuration, and error logs.
• About – Displays firmware information.
Click the
22 • 3-Series Control Systems: CP3 & CP3N Operations Guide – DOC. 7316C
icon to return to the previous screen.
Crestron CP3 & CP3N 3-Series Control Systems
SW-R
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
CP3 Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Device does not
function.
MSG LED
illuminates.
Compilation error
RLCMCVT166 &
RLCMCVT177.
System locks up. Various.
Cresnet device
does not respond.
Loss of
functionality due
to electrostatic
discharge.
Device is not
communicating with the
network.
Device is not receiving
power from a Crestron
power source.
Device is not receiving
sufficient power.
Hardware or software
failure.
Poor analog versus
serial signal definition in
the SIMPL Windows
program.
Device not wired
correctly.
Improper NET ID used. Verify that device ID matches
Improper grounding. Check that all ground
Use Crestron Toolbox to poll
the network. Verify network
connection to the device.
Use the provided Crestron
power source. Verify
connections.
Use the Crestron Power
Calculator to help calculate
how much power is needed
for the system.
Verify that hardware
configuration matches
software configuration. Use
Crestron Toolbox to display
the error log.
Confirm properly defined
signal definition in the
program.
Hold down
control system front panel to
bypass program and
communicate directly with
processor. Refer to
“Troubleshooting
Communications” in the
Crestron 3-Series Control
System Reference Guide
(Doc. 7150) for more details.
Verify Cresnet wiring.
NET ID in the program.
connections have been made
properly.
button on
(Continued on following page)
Operations Guide – DOC. 7316C 3-Series Control Systems: CP3 & CP3N • 23
3-Series Control Systems Crestron CP3 & CP3N
wire.
chained on the run, the Cresnet power usage of each network unit to be daisy
CP3 Troubleshooting (Continued)
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
A/V system device
does not respond.
Used wrong IR/serial
IRP2 or serial port not
placed properly.
port.
Serial cable not wired
correctly.
Device is not receiving
sufficient power.
Verify placement of IRP2
(hold phosphor card under
IRP2 while pressing button)
and tighten serial cables.
Verify that proper IR or serial
port is defined.
Verify that serial cable is
wired correctly for RS-232,
422, 485.
User the Crestron Power
Calculator to help calculate
how much power is needed
for the system.
Network Analyzer
To assist with troubleshooting, the unit contains Crestron’s patent-pending network
analyzer to continuously monitor the integrity of the Cresnet network for wiring
faults and marginal system performance or other network errors. For more
information on how to use the network analyzer, refer to the Crestron Toolbox help
file and use the index to search for “Network Analyzer.”
Battery Replacement
A Lithium battery is used to power the system clock within the 3-Series integrated
dual bus control system. Under normal conditions, it lasts for approximately 10
years. In the event that the clock fails, only an authorized technician should replace
it. Refer to caution statement below.
Use the Right Wire
Calculate Power
CAUTION: Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type recommended by the manufacturer.
Dispose of used batteries according to the manufacturer's instructions.
Check Network Wiring
To ensure optimum performance over the full range of the installation topology, use
Crestron Certified Wire only. Failure to do so may incur additional charges if
support is required to identify performance deficiencies because of using improper
CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to
do so could cause equipment damage or void the Crestron warranty.
CAUTION: Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Use the Crestron Power
Calculator to help calculate how much power is needed for the system
www.crestron.com/calculators).
(
When calculating the length of wire for a particular Cresnet run, the wire gauge and
the Cresnet power usage of each network unit to be connected must be taken into
consideration. Use Crestron Certified Wire only. If Cresnet units are to be daisy
24 • 3-Series Control Systems: CP3 & CP3N Operations Guide – DOC. 7316C
Crestron CP3 & CP3N 3-Series Control Systems
chained must be added together to determine the Cresnet power usage of the entire
L =
Length of run (or chain) in feet
R
= 6
Ohms (Crestron Certified Wire: 18 AWG (0.75 mm ))
or 1.6 Ohms (Cresnet HP: 12 AWG (4 mm ))
P = Cresnet power usage of entire run (or chain)
2
2
L <
40,
000
R x P
Where
:
screw. Repeat the procedure for the other three conductors.
Cresnet cable exceeds 3000 feet (914 meters).
chain. If the unit is run from a Crestron system power supply network port, the
Cresnet power usage of that unit is the Cresnet power usage of the entire run. The
wire gauge and the Cresnet power usage of the run should be used in the following
equation to calculate the cable length value on the equation’s left side.
Cable Length Equation
Make sure the cable length value is less than the value calculated on the right side of
the equation. For example, a Cresnet run using 18 AWG Crestron Certified Wire and
drawing 20 watts should not have a length of run more than 333 feet (101 meters). If
Cresnet HP is used for the same run, its length could extend to 1250 feet (381
meters).
NOTE: All Crestron certified Cresnet wiring must consist of two twisted pairs. One
twisted pair is the +24V conductor and the GND conductor and the other twisted
pair is the Y conductor and the Z conductor.
Strip and Tin Wire
When daisy chaining Cresnet units, strip the ends of the wires carefully to avoid
nicking the conductors. Twist together the ends of the wires that share a pin on the
network connector and tin the twisted connection. Apply solder only to the ends of
the twisted wires. Avoid tinning too far up the wires or the end becomes brittle.
Insert the tinned connection into the Cresnet connector and tighten the retaining
Add Hubs
Use of a Cresnet Hub/Repeater (CNXHUB) is advised whenever the number of
Cresnet devices on a network exceeds 20 or when the combined total length of
Reference Documents
The latest version of all documents mentioned within the guide can be obtained from
the Crestron Web site (
List of Related Reference Documents
www.crestron.com/manuals).
DOCUMENT TITLE
3-Series Control Systems Reference Guide
Crestron e-Control Reference Guide
Further Inquiries
To locate specific information or resolve questions after reviewing this guide,
contact Crestron's True Blue Support at 1-888-CRESTRON [1-888-273-7876] or
refer to the listing of Crestron worldwide offices on the Crestron Web site
www.crestron.com/offices) for assistance within a particular geographic region.
(
To post a question about Crestron products, log onto the Online Help section of the
Crestron Web site (
user account to fully benefit from all available features.
Operations Guide – DOC. 7316C 3-Series Control Systems: CP3 & CP3N • 25
www.crestron.com/onlinehelp). First-time users must establish a
3-Series Control Systems Crestron CP3 & CP3N
Future Updates
As Crestron improves functions, adds new features and extends the capabilities of
the CP3 and CP3N, additional information may be made available as manual
updates. These updates are solely electronic and serve as intermediary supplements
prior to the release of a complete technical documentation revision.
Check the Crestron Web site periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.
26 • 3-Series Control Systems: CP3 & CP3N Operations Guide – DOC. 7316C
Crestron CP3 & CP3N 3-Series Control Systems
Crestron software, including without limitation, product development software and product operating system software is licensed
www.crestron.com/legal/software_license_agreement.
Return and Warranty Policies
Merchandise Returns / Repair Service
1. No merchandise may be returned for credit, exchange or service without prior authorization from
Crestron. To obtain warranty service for Crestron products, contact an authorized Crestron dealer.
Only authorized Crestron dealers may contact the factory and request an RMA (Return
Merchandise Authorization) number. Enclose a note specifying the nature of the problem, name
and phone number of contact person, RMA number and return address.
2. Products may be returned for credit, exchange or service with a Crestron Return Merchandise
Authorization (RMA) number. Authorized returns must be shipped freight prepaid to Crestron, 6
Volvo Drive, Rockleigh, N.J. or its authorized subsidiaries, with RMA number clearly marked on
the outside of all cartons. Shipments arriving freight collect or without an RMA number shall be
subject to refusal. Crestron reserves the right in its sole and absolute discretion to charge a 15%
restocking fee plus shipping costs on any products returned with an RMA.
3. Return freight charges following repair of items under warranty shall be paid by Crestron,
shipping by standard ground carrier. In the event repairs are found to be non-warranty, return
freight costs shall be paid by the purchaser.
Crestron Limited Warranty
Crestron Electronics, Inc. warrants its products to be free from manufacturing defects in materials and
workmanship under normal use for a period of three (3) years from the date of purchase from Crestron,
with the following exceptions: disk drives and any other moving or rotating mechanical parts, pan/tilt heads
and power supplies are covered for a period of one (1) year; touch screen display and overlay components
are covered for 90 days; batteries and incandescent lamps are not covered.
This warranty extends to products purchased directly from Crestron or an authorized Crestron dealer.
Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if any.
Crestron shall not be liable to honor the terms of this warranty if the product has been used in any
application other than that for which it was intended or if it has been subjected to misuse, accidental
damage, modification or improper installation procedures. Furthermore, this warranty does not cover any
product that has had the serial number altered, defaced or removed.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall Crestron
be liable for incidental or consequential damages of any kind (property or economic damages inclusive)
arising from the sale or use of this equipment. Crestron is not liable for any claim made by a third party or
made by the purchaser for a third party.
Crestron shall, at its option, repair or replace any product found defective, without charge for parts or labor.
Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the
unexpired portion of the warranty.
Except as expressly set forth in this warranty, Crestron makes no other warranties, expressed or implied,
nor authorizes any other party to offer any warranty, including any implied warranties of merchantability or
fitness for a particular purpose. Any implied warranties that may be imposed by law are limited to the terms
of this limited warranty. This warranty statement supersedes all previous warranties.
to Crestron dealers and Crestron Service Providers (CSPs) under a limited non-exclusive, non-transferable license pursuant to a
separate end-user license agreement. The terms of this end user license agreement can be found on the Crestron Web site at
Operations Guide – DOC. 7316C 3-Series Control Systems: CP3 & CP3N • 27
Crestron Electronics, Inc. Operations Guide – DOC. 7316C
15 Volvo Drive Rockleigh, NJ 07647 (2032696)
Tel: 888.CRESTRON 03.13
Fax: 201.767.7576 Specifications subject to
www.crestron.com change without notice.
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