Crestron CNXENET User Manual

CRESTRON

Contents

CNX Ethernet Expansion Card: CNXENET 1

Description.................................................................................................................................1

Functional Description ................................................................................................1

Physical Description.................................................................................................... 1

Leading Specifications...............................................................................................................2

Installation into the CNMSX .....................................................................................................2

Problem Solving ........................................................................................................................ 5

Troubleshooting ..........................................................................................................5

Further Inquiries..........................................................................................................5

Return and Warranty Policies....................................................................................................6

Merchandise Returns / Repair Service ........................................................................ 6

CRESTRON Limited Warranty ..................................................................................6

Operations & Installation Guide - DOC. 8129 Contents • i

CRESTRON

CNX Ethernet Expansion Card: CNXENET

Description

Functional Description

The CNXENET is an optional feature designed specifically for Crestron’s CNMSX

and CNRACKX control systems. The field-upgradable card connects directly to

Crestron’s exclusive DPA (Direct Processor Access) slot; providing high-speed

access straight to the system processor. The CNXENET enhances communication

via Ethernet/LAN, internet and intranet connections.

Physical Description

The CNXENET, shown below, is an expansion card that occupies the DPA slot and

connects directly to the control system’s processor. There are two connectors located

on the CNXENET. An 8-wire RJ45 connector for LAN is available externally from

the control system once installed. Internally, one 26-pin connector mates with the

control system processor board. Two mounting brackets keep the card in place.

CNXENET Physical Views

Operations & Installation Guide - DOC. 8129 CNX Ethernet Expansion Card: CNXENET • 1

CRESTRON

Leading Specifications

The table below provides a summary of leading specifications for the CNXENET.
Dimensions and weights are approximations rounded to the nearest hundredth unit.

Leading Specifications of the CNXENET

SPECIFICATION DETAILS

Network Type 10BASE-T
Protocols TCP/IP, UDP/IP, ICMP, (Ping), & CIP

SIMPL™ Windows® Version 1.21.03 or later

CNX Operating System*
CNX Monitor*
TCP-IP Stack*
Dimensions Height: 1.13 in (2.86 cm)

Weight 0.08 lb (0.04 kg)

* These three items make up 50219x.upz which is located in the crestron\firmware folder after the install.

Version 5.01.29x or later
Version 2.05x or later, 50219x.mon
Version 50218x.tcp or later

Width: 2.25 in (5.72 cm)
Depth: 3.50 in (8.89 cm)

As of the date of manufacture, the CNXENET has been tested and found to comply
with specifications for CE marking.

Installation into the CNMSX

Items required to install the CNXENET are either attached to the card or already
reside on the control system. Below is a list of all the pieces needed and the
quantities required. The only tools required are a Phillips tip screwdriver and a
grounding strap. Follow the assembly procedure and illustrations that follow this
paragraph.

Items Required to Install the CNXENET

ITEM # ITEM PART NUMBER QUANTITY

Control System Top Cover Not Applicable 1

I/O Printed Circuit Board Not Applicable 1

CNXENET Cover Plate Not Applicable 1

Screw #6-32 x 0.25" LG 4
Screw #6-32 x 0.375" LG 12

Screw #6-32 x 0.25" LG 6

Screw #4-40 x 0.375" LG 2

CNXENET ZA11144 1

CAUTION: The control system must be opened to install the CNXENET. Observe
precautions for handling electrostatic sensitive devices (ESDs).

NOTE: It is assumed that the control system rack ear brackets are not attached
during this installation procedure.

NOTE: The unit shown in the illustrations is a CNMSX-AV. The procedure is
identical for the CNMSX-PRO.

2 • CNX Ethernet Expansion Card: CNXENET Operations & Installation Guide - DOC. 8129

CRESTRON

CNXENET Installation (1 of 4) into CNMSX

1. Place the control system right-side-up on a flat surface and remove four
screws

from the top of the unit.

2. Remove 12 screws

from both sides of the control system. There are

six screws per side.

3. Lift and remove control system top cover

CNXENET Installation (2 of 4) into CNMSX

4. Remove six screws

that secure I/O printed circuit board to the

control system

.

5. Remove I/O printed circuit board

6. Remove two screws

that secure CNXENET cover plate to the

.

control system.

7. Remove CNXENET cover plate

Operations & Installation Guide - DOC. 8129 CNX Ethernet Expansion Card: CNXENET • 3

.

CRESTRON

CNXENET Installation (3 of 4) into CNMSX

NOTE: Carefully push aside the computer interface ribbon cable to make room for
the CNXENET.

8. Carefully align and insert pins on the 26-pin CNXENT connector with
connector on processor board (labeled ETHERNET). Press CNXENET
board

until pins are fully seated in connector; DO NOT force pins

into connector.

9. Align mounting brackets on CNXENET printed circuit board with
mounting holes in chassis so that RJ45 connector aligns with cut out.

10. Secure CNXENET

to the control system with two screws .

11. Replace and secure I/O printed circuit board

CNXENET Installation (4 of 4) into CNMSX

with six screws .

12. Secure control system top cover with 12 screws and four screws

.

4 • CNX Ethernet Expansion Card: CNXENET Operations & Installation Guide - DOC. 8129

CRESTRON

Problem Solving

Troubleshooting

The table below provides corrective action for possible trouble situations. If further
assistance is required, please contact a Crestron customer service representative;
refer to “Further Inquiries” on page 5.

CNXENET Troubleshooting

TROUBLE

Communications
via the DPA port is
not functioning. Improper Ethernet

POSSIBLE

CAUSE(S)

CNXENET improperly
installed.

connection.
Damaged connector
pins.
Incorrect
firmware/software.

CORRECTIVE ACTION

Follow installation procedures in this
guide.
Verify proper connection at Ethernet
port.
Follow installation procedures in this
guide and inspect connector pins.
Upgrade firmware/software versions
as per those listed in the Leading
Specifications section.

Further Inquiries

If after reviewing this Operations & Installation Guide for the CNXENET, you
cannot locate specific information or have questions, please take advantage of
Crestron's award winning customer service team by calling:

• In the US and Canada, call Crestron’s corporate headquarters at

1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.

• In Europe, call Crestron International at [phone].

• In Asia, call Crestron Asia at [phone].

• In Latin America, call Crestron Latin America at [phone].

• In Australia, call Crestron Pacific at [phone].

For local support from exclusive Crestron factory-trained personnel in New Zealand
call Amber Technologies at [phone].

Operations & Installation Guide - DOC. 8129 CNX Ethernet Expansion Card: CNXENET • 5

CRESTRON

Return and Warranty Policies

Merchandise Returns / Repair Service

1. No merchandise may be returned for credit, exchange, or service without prior authorization
from CRESTRON. To obtain warranty service for CRESTRON products, contact the factory
and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying
the nature of the problem, name and phone number of contact person, RMA number, and
return address.

2. Products may be returned for credit, exchange, or service with a CRESTRON Return
Merchandise Authorization (RMA) number. Authorized returns must be shipped freight
prepaid to CRESTRON, Cresskill, N.J., or its authorized subsidiaries, with RMA number
clearly marked on the outside of all cartons. Shipments arriving freight collect or without an
RMA number shall be subject to refusal. CRESTRON reserves the right in its sole and
absolute discretion to charge a 15% restocking fee, plus shipping costs, on any products
returned with an RMA.

3. Return freight charges following repair of items under warranty shall be paid by
CRESTRON, shipping by standard ground carrier. In the event repairs are found to be non­warranty, return freight costs shall be paid by the purchaser.

CRESTRON Limited Warranty

CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in
materials and workmanship under normal use for a period of three (3) years from the date of
purchase from CRESTRON, with the following exceptions: disk drives and any other moving or
rotating mechanical parts, pan/tilt heads and power supplies are covered for a period of one (1)
year; touchscreen display and overlay components are covered for 90 days; batteries and
incandescent lamps are not covered.

This warranty extends to products purchased directly from CRESTRON or an authorized
CRESTRON dealer. Purchasers should inquire of the dealer regarding the nature and extent of the
dealer's warranty, if any.

CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in
any application other than that for which it was intended, or if it has been subjected to misuse,
accidental damage, modification, or improper installation procedures. Furthermore, this warranty
does not cover any product that has had the serial number altered, defaced, or removed.

This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall
CRESTRON be liable for incidental or consequential damages of any kind (property or economic
damages inclusive) arising from the sale or use of this equipment. CRESTRON is not liable for
any claim made by a third party or made by the purchaser for a third party.

CRESTRON shall, at its option, repair or replace any product found defective, without charge for
parts or labor. Repaired or replaced equipment and parts supplied under this warranty shall be
covered only by the unexpired portion of the warranty.

Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed
or implied, nor authorizes any other party to offer any other party to offer any warranty, including
any implied warranties of merchantability or fitness for a particular purpose. Any implied
warranties that may be imposed by law are limited to the terms of this limited warranty. This
warranty statement supercedes all previous warranties.

Trademark Information

All brand names, product names, and trademarks are the sole property of their respective owners. Windows is a registered
trademark of Microsoft Corporation. Windows95/98/Me/XP and WindowsNT/2000 are trademarks of Microsoft
Corporation.

6 • CNX Ethernet Expansion Card: CNXENET Operations & Installation Guide - DOC. 8129