Crestron CI-KNX
KNX Control Interface
Operations & Installation Guide
Industry Compliance
As of the date of manufacturer, the Crestron CI-KNX has been tested and found to comply with specifications
for CE marking and standards per EMC and Radiocommunications Compliance Labelling.
This document was prepared and written by the Technical Documentation department at:
Crestron International
Oude Keerbergsebaan 2
B-2820 Rijmenam - Belgium
Tel.: +32.15.50.99.50
All brand names, product names and trademarks are the property of their respective owners.
©2009 Crestron Electronics, Inc.
Crestron CI-KNX
KNX Control Interface
Operations & Installation Guide
Important Safety Instructions
Read these instructions.
Keep these instructions.
Heed all warnings.
Follow all instructions.
Do not use this apparatus near water.
Clean only with dry cloth.
Do not block any ventilation openings. Install in accordance
with the manufacturer's instructions.
Do not install near any heat sources such as radiators, heat
registers, stoves, or other apparatus (including amplifiers) that
produce heat.
Do not defeat the safety purpose of the polarized or grounding-
type plug. A polarized plug has two blades with one wider than
the other. A grounding-type plug has two blades and a third
grounding prong. The wide blade or the third prong are
provided for your safety. If the provided plug does not fit into
your outlet, consult an electrician for replacement of the
obsolete outlet.
Protect the power cord from being walked on or pinched
particularly at plugs, convenience receptacles, and the point
where they exit from the apparatus.
Only use attachments/accessories specified by the
manufacturer.
Unplug this apparatus during lightning storms or when unused
for long periods of time.
Refer all servicing to qualified service personnel. Servicing is
required when the apparatus has been damaged in any way,
such as power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus
has been exposed to rain or moisture, does not operate
normally, or has been dropped.
Disconnect power prior to connecting or disconnecting
equipment.
Do not install in direct sunlight.
The apparatus must be installed in a way that the power cord
can be removed either from the wall outlet or from the device
itself in order to disconnect the mains power.
Prevent foreign objects from entering the device.
The lightning flash with arrowhead symbol, within an
equilateral triangle, is intended to alert the user to the
presence of uninsulated “dangerous voltage” within the
product's enclosure that may be of sufficient magnitude to
constitute a risk of electric shock to persons.
The exclamation point within an equilateral triangle is
intended to alert the user to the presence of important
operating and maintenance (servicing) instructions in the
literature accompanying the appliance.
WARNING:
TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK,
DO NOT EXPOSE THIS APPARATUS TO RAIN OR
MOISTURE. THE APPARATUS SHALL NOT BE
EXPOSED TO DRIPPING OR SPLASHING. OBJECTS
FILLED WITH LIQUIDS, SUCH AS VASES, SHOULD
NOT BE PLACED ON THE APPARATUS.
WARNING:
TO PREVENT ELECTRIC SHOCK, DO NOT REMOVE
COVER. THERE ARE NO USER SERVICEABLE PARTS
INSIDE. ONLY QUALIFIED SERVICE PERSONNEL
SHOULD PERFORM SERVICE.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
AVIS: RISQUE DE CHOC ELECTRIQUE NE PAS OUVRIR
WARNING:
THIS IS AN APPARATUS WITH CLASS I
CONSTRUCTION. IT SHALL BE CONNECTED TO AN
ELECTRICAL OUTLET WITH AN EARTHING GROUND
TERMINAL.
IMPORTANT:
The Crestron CI-KNX can be used with Class 2 output wiring.
This document was prepared and written by the Technical Documentation department at:
Crestron International
Oude Keerbergsebaan 2
B-2820 Rijmenam - Belgium
Tel.: +32.15.50.99.50
All brand names, product names and trademarks are the property of their respective owners.
©2009 Crestron Electronics, Inc.
Crestron CI-KNX KNX Control Interface
Contents
KNX Control Interface: CI-KNX 1
Introduction ............................................................................................................................... 1
Features and Functions ................................................................................................ 1
Specifications .............................................................................................................. 1
Physical Description .................................................................................................... 2
Setup .......................................................................................................................................... 5
Network Wiring ........................................................................................................... 5
CI-KNX Setup ........................................................................................................... 11
Installation ................................................................................................................. 13
Programming Software ............................................................................................................ 14
Earliest Version Software Requirements for the PC ................................................. 14
Programming with SIMPL Windows ........................................................................ 14
Example Program ...................................................................................................... 14
Uploading and Upgrading ........................................................................................................ 15
Programs and Firmware ............................................................................................ 15
Operation ................................................................................................................................. 16
Main Module: Crestron KNX IO v3.0 ....................................................................... 16
Object Modules ......................................................................................................... 16
The different types of object modules ....................................................................... 16
Data type 1 bit ........................................................................................................... 17
Data type 4 bit ........................................................................................................... 17
Data type 1 Byte ........................................................................................................ 17
Data type 2 Byte ........................................................................................................ 18
Data type 4 Byte ........................................................................................................ 18
Data-type 14 Byte ...................................................................................................... 19
Polling ....................................................................................................................... 19
Problem Solving ...................................................................................................................... 21
Troubleshooting ......................................................................................................... 21
Reference Documents ................................................................................................ 21
Further Inquiries ........................................................................................................ 21
Future Updates .......................................................................................................... 21
Software License Agreement ................................................................................................... 23
Return and Warranty Policies .................................................................................................. 25
Merchandise Returns / Repair Service ...................................................................... 25
CRESTRON Limited Warranty................................................................................. 25
Operations & Installation Guide – DOC. 0008 Contents i
Crestron CI-KNX KNX Control Interface
DIN-rail mountable
Control up to 250 Objects on a KNX network
Equipped with a TCP/IP port
Capable of using Power Over Ethernet
Capable of sending live updates. No polling necessary
Capable of addressing and controlling separate KNX objects
SPECIFICATION
DETAILS
Power
Power Usage
External power supply 12-24V AC or 12-30V
DC
Alternative: 'Power-over-Ethernet'
Power consumption: < 800 mW
Minimum 2-Series Control
Version 2 or later
KNX Control Interface: CI-KNX
Introduction
The Crestron CI-KNX is a control interface by which a Crestron control system can
be coupled to a KNX (previously known as KNX) installation using Ethernet
(TCP/IP). Also, the Crestron CI-KNX filters the desired information out of received
KNX messages and sends them to the Crestron control system via the TCP/IP
interface, which provides the Crestron installation with live updates of the KNX
installation.
The Crestron CI-KNX offers functionality to program separate KNX objects. This
results in a new and flexible method for programming your KNX system.
Features and Functions
Specifications
Specifications for the Crestron CI-KNX are listed in the following table.
Crestron CI-KNX Specifications
Operations & Installation Guide – DOC. 0008 KNX Control Interface: Crestron CI-KNX 1
KNX Control Interface Crestron CI-KNX
System Update File
1,2
Environmental
Ambient Temperature
Operating
23º to 113º F (-5º to 45º C)
Non-Operating
-13º to 158º F (-25º to 70º C)
Humidity
5% to 93% RH (non-condensing)
Enclosure
Chassis
plastic
Mounting
2M wide DIN rail mounting(35mm)
Dimensions
Height
3.54 in (9 cm)
Width
1.38 in (3.5 cm)
Depth
2.36 in (6 cm)
Weight
0.179 lbs (0.081 kg)
1. The latest software versions can be obtained from the Crestron website. Refer to the NOTE following
these footnotes.
2. Crestron 2-Series control systems include the AV2 and PRO2. Consult the latest Crestron Product
Catalog for a complete list of 2-Series control systems.
NOTE: Crestron software and any files on the website are for authorized Crestron
dealers and Crestron Authorized Independent Programmers (CAIP) only. New users
may be required to register to obtain access to certain areas of the site (including the
FTP site).
Physical Description
This section provides information on the connections, controls and indicators
available on your Crestron CI-KNX.
2 KNX Control Interface: Crestron CI-KNX Operations & Installation Guide – DOC. 0008
Crestron CI-KNX KNX Control Interface
Crestron CI-KNX Physical View
Operations & Installation Guide – DOC. 0008 KNX Control Interface: Crestron CI-KNX 3
KNX Control Interface Crestron CI-KNX
1
5
6
7
2
3
4
2
1
#
CONNECTORS,
CONTROLS &
INDICATORS
DESCRIPTION
1
Power Connector
Connector for external power supply.
(12V to 24V AC or 12V to 30V DC)
2
KNX BUS Connector
Wago connector that connects the Creston
CI-KNX with the KNX bus.
3
Programming Button
Press to set the unit in ETS programming
mode.
4
Learn LED
Color: red
Red when the CI-KNX is in programming
mode.
5
KNX LED
Color: Green
Lights up to indicate bus voltage on KNX.
Flashes to indicate telegram traffic.
6
Ethernet LED
Color: Green
Lights up to indicate bus voltage on KNX.
Flashes to indicate telegram traffic.
7
RJ45 Socket
RJ45 socket for connecting an Ethernet
patch cable.
Crestron CI-KNX Overall Dimensions
Connectors, Controls & Indicators
4 KNX Control Interface: Crestron CI-KNX Operations & Installation Guide – DOC. 0008
Crestron CI-KNX KNX Control Interface
Setup
Network Wiring
The Crestron CI-KNX is used as interface for connecting to KNX on data point level
(KNX Application Layer).
It is possible to connect to KNX-Bus everywhere over LAN. A bus connection over
the internet with Crestron CI-KNX is also possible
Changing the IP-address configuration.
There are two ways to assign an IP-address to the Crestron CI-KNX: get the IP-
address from DHCP-server or configure it with ETS (as ETS parameter).
1. DHCP-server: Connect the Crestron CI-KNX on a network with a
DHCP server. The DHCP server will assign a free IP-address to the
Crestron CI-KNX.
2. ETS parameter:
With ETS, the following parameters can be set:
Device name:
It’s possible to assign any name for the Crestron CI-KNX. The device
name should be significant (e.g. Data points 1st floor), because this is
used when searching for devices.
Operations & Installation Guide – DOC. 0008 KNX Control Interface: Crestron CI-KNX 5
KNX Control Interface Crestron CI-KNX
IP-Address assignment:
DHCP: The device can get its IP-address from a DHCP-server
automatically There must be a DHCP-server in the LAN in order to use
this functionality (e.g. this can be a DSL-router with a DHCP-server
integrated).
Manually: In this case, the IP-address, the sub network and the IPaddress of the gateway have to be entered.
Download of the data point-descriptions: If this parameter is activated,
then descriptions will be written into the device in ETS.
Attention!:
When changing this parameter, all the data point descriptions will be
exchanged in ETS.
IP-Configuration
Set the IP address assignment parameter to ‘static’
6 KNX Control Interface: Crestron CI-KNX Operations & Installation Guide – DOC. 0008
Crestron CI-KNX KNX Control Interface
IP-Address:
Enter the IP-Address of the Crestron CI-KNX here.
IP-Subnetwork mask:
Enter the subnet mask here. The mask helps the device to discover,
Operations & Installation Guide – DOC. 0008 KNX Control Interface: Crestron CI-KNX 7
KNX Control Interface Crestron CI-KNX
whether the communication partner is the local network. If the partner
is not in the local network, then the device sends the IP telegrams not
directly to the partner but to the gateway, which forwards the telegrams
to the device.
IP-Gateway-Address:
Enter the IP-Address of the gateway here.
Hint: Fill out 0.0.0.0 if the Crestron CI-KNX is only used in the local
LAN.
Example for IP-Address assignment
The Crestron CI-KNX shall be accessed using a PC
IP-Address of the PC: 192.168.1.30
Subnet of the PC: 255.255.25.0
The Crestron CI-KNX is located in the same local LAN therefore it
uses the same subnet mask. Because of the used subnet mask the IPaddress assignment is limited, only addresses with format 192.168.xx
can be assigned to the device, xx stands for the range 1-255 (without
30, because this host number is already assigned to the PC). Be careful
not to use one IP-address more than once.
IP-address of the Crestron CI-KNX: 192.168.1.31
Sub network of the Crestron CI-KNX: 255.255.255.0
Data points:
Up to 250 data points can be parameterized. Each data point gets a group
address, in order to send to the bus. More than one group address can be set for
one object.
8 KNX Control Interface: Crestron CI-KNX Operations & Installation Guide – DOC. 0008
Crestron CI-KNX KNX Control Interface
Data point types:
For each data point the type can be set. Following data points are available:
1 Bit, 2 Bit, 3 Bit, 4 Bit, 5 Bit, 6 Bit, 7 Bit, 1 Byte, 2 Byte, 3 Byte, 4 Byte, 6
Byte, 8 Byte, 10 Byte, 14 Byte
NOTE: The Crestron demo program currently offers modules to control data
points of the following types only: 1 Bit, 4 Bit, 1 Byte, 2 Byte, 4 Byte, 14 Byte
Data point description:
For each data point a short description (max. 30 characters) can be entered, in
order to check the usage of the data point later, when the device is running.
Attention:
Only if the parameter “Download of data point description” is activated, the
description will be written into the device.
If you change the parameter “Download of data point description”, all data point
descriptions will be exchanged in ETS.
Parameter:
The Crestron CI-KNX has 16 free parameters, which can be read out over
Ethernet. These can be used for client specific purposes.
Parameter Byte:
For each of the 16 parameters, a value between 0 and 255 can be entered.
Operations & Installation Guide – DOC. 0008 KNX Control Interface: Crestron CI-KNX 9
KNX Control Interface Crestron CI-KNX
Crestron CI-KNX as interface to KNX
If the IP-configuration of the Crestron CI-KNX is valid, then this device can act
as an interface to KNX. In order to use this function, go to the ETS (version 3.0c
or higher), take Extras/Options and then the tab communication:
Click on Configure Interfaces… to open the ETS connection manager.
Create a new connection of the type KNXnet/IP. ETS automatically starts
searching for KNXnet/IP devices. All detected devices should be shown. The
preferred device has to be selected.
10 KNX Control Interface: Crestron CI-KNX Operations & Installation Guide – DOC. 0008
Crestron CI-KNX KNX Control Interface
In order to access the KNX, the Crestron CI-KNX needs a second physical
address. This address is only used for bus access and can be adjusted separately:
Go to Extras/Options in the ETS menu and choose Communication. Then
choose the already created connection. Click on Settings and the following
dialog box will open:
Enter an unused physical address. The address shall be valid in the line where
the interface is installed. A dummy device may be created in the ETS-project to
reserve this address.
CI-KNX Setup
The CI-KNX uses an object-oriented way of programming. Therefore the CI-KNX
has to be added as a new device in ETS. To do so, one needs the ETS library file
included in Crestron CI-KNX archive (CI-KNX.vd2). Once you’ve added the CI-
KNX you can right click on it and choose “Edit Parameters…” to open the CI-KNX
configuration screen..
Operations & Installation Guide – DOC. 0008 KNX Control Interface: Crestron CI-KNX 11
KNX Control Interface Crestron CI-KNX
This will open the CI-KNX configuration screen. At this screen you can add new
KNX objects or you can change the general settings as described in the previous
paragraph.
Every object has the following parameters:
Number: The object id number
12 KNX Control Interface: Crestron CI-KNX Operations & Installation Guide – DOC. 0008
Crestron CI-KNX KNX Control Interface
Type: The type of the object (see drop down box)
Select disable if the object id is not used.
Description: Short description, maximum 30 characters.
As described above, a Crestron CI-KNX can be setup to communicate with other
KNX units based on Object ids.
When using Object Addresses the Crestron programmer needs to know which
objects are present in the ETS program. Using this information the programmer can
control the status of these objects and the group addresses the objects belong to.
For example every controllable light zone will have at least one object. This object
will be linked to a Group Address in ETS. If a device function needs to be controlled
by this object, then the device object representing this device function should be
added to the same Group Address in ETS. By sending a value to the CI-KNX object
all the device functions that were added to this Group Address will be triggered
accordingly. E.g. when a lighting zone switch object is added to this Group Address,
then sending a 1 to the CI-KNX object will turn the lighting zone to 1 and sending a
0 will turn it off.
Extra to every object you have information about the data - type, meaning the format
of the expected data. The type is specified by the number of bits used; the general
types are 1 Bit , 4 Bit, 1 Byte, 2 Byte, 4 Byte and 14 Byte.
Installation
Attach the Crestron CI-KNX to the DIN rail.
Connect the CAT5 cable
Connect the KNX bus
Connect the power source to power up the CI-KNX (if Power over Ethernet is not
used)
Operations & Installation Guide – DOC. 0008 KNX Control Interface: Crestron CI-KNX 13
KNX Control Interface Crestron CI-KNX
Configuration Manager
Configuration Manager is the view where programmers “build” a Crestron control
system by selecting hardware from the Device Library.
Program Manager
Program Manager is the view where programmers “program” a Crestron control
system by assigning signals to symbols.
Programming Software
Have a question or comment about Crestron software?
Answers to frequently asked questions (FAQs) can be viewed in the Online Help
section of the Crestron website. To post a question or view questions you have
submitted to Crestron’s True Blue Support, log in at http://support.crestron.com.
First-time users will need to establish a user account.
Earliest Version Software Requirements for the PC
NOTE: Crestron recommends that you use the latest software to take advantage of
the most recently released features. The latest software is available from the Crestron
website.
Crestron has developed an assortment of Windows-based software tools to develop
a controlled system. You can create a program to control the Crestron CI-KNX using
the Crestron programming tool SIMPL Windows.. For the minimum recommended
software versions, visit the Version Tracker page of the Crestron website
(www.crestron.com/versiontracker).
Programming with SIMPL Windows
SIMPL Windows is Crestron’s premier software for programming Crestron control
systems. It is organized into two separate but equally important “Managers”.
To incorporate the Crestron CI-KNX into the system, drag the Crestron CI-
KNX from the User module | Product module folder after copying the
modules to the User macro folder or the same folder where the project is
stored.
The symbol can be viewed by double clicking on the icon or dragging it into Detail
View. Each signal in the symbol is described in the SIMPL Windows help file (F1).
The Crestron CI-KNX modules should be placed in the user database specified in the
SIMPL Windows software.
Example Program
An example program for the Crestron CI-KNX is available from the Crestron
website (www.crestron.eu/I2P/Crestron).
14 KNX Control Interface: Crestron CI-KNX Operations & Installation Guide – DOC. 0008
Crestron CI-KNX KNX Control Interface
SIMPL Windows
If a SIMPL Windows program is provided, it can be uploaded to the control system
using SIMPL Windows or Crestron Toolbox.
Uploading and Upgrading
Crestron recommends using the latest programming software and that each device
contains the latest firmware to take advantage of the most recently released features.
However, before attempting to upload or upgrade it is necessary to establish
communication. Once communication has been established, files (for example,
programs or firmware) can be transferred to the device.
Programs and Firmware
Program or firmware files may be distributed from programmers to installers or from
Crestron to dealers. Firmware upgrades are available from the Crestron website as
new features are developed after product releases. One has the option to upload
programs via the programming software or to upload and upgrade via the Crestron
Toolbox. For details on uploading and upgrading, refer to the SIMPL Windows help
file or the Crestron Toolbox help file.
Operations & Installation Guide – DOC. 0008 KNX Control Interface: Crestron CI-KNX 15
KNX Control Interface Crestron CI-KNX
Operation
Main Module: Crestron KNX IO v3.0
The “Crestron KNX IO v3.0” module deals with the CGEIB-IP communication. The
module communicates via TCP/IP with the CGEIB-IP. To configure the module the
user should fill in the correct IP address and Gaateway ID. The Gateway ID is used
to associate the IO module with other KNX data type modules in the program. Up to
500 KNX data type modules can be linked to one IO module This module is
ALWAYS required.
The Initialize input needs to be pulsed once to start the module. This is required to
connect the IO module with all KNX data type modules with the same Gateway ID.
Once the Initialization_is_Complete output latches high to indicate that the modules
are ready to be used.
The ConnectionStatus output provides feedback on the cuurent status of the TCP/IP
connection with the CI-KNX.
Other functionality includes polling the value for all associated KNX data type
modules and enabling/disabling debug mode.
Debug mode should be turned off during normal operation.
Object Modules
Basically for every Object that needs to be controlled exactly one object module will
need to be inserted, no matter if it deals with control, feedback or both. Meaning that
if you need control or feedback from the same object in different parts of you
program, please only insert one object module and distribute its inputs and/or outputs
via standard Symbol Windows logic.
The different types of object modules
For every different data type in the KNX/KNX system (also called EIS type) there is
a specific Crestron module, this will allow you to send or read out any specific KNX
command or signal.
16 KNX Control Interface: Crestron CI-KNX Operations & Installation Guide – DOC. 0008
Crestron CI-KNX KNX Control Interface
Data type 1 bit
The most used data types are binary switch functions (on/off). They are used for a lot
of different purposes like switching lamps, triggering presets, activate alarm
functions...
When the inputs for “On” or “Off” go high the required commands are triggered.
The “Status_Is_On” and “Status_Is_Off” will be triggered accordingly to represent
the status of the data type.
Data type 4 bit
The dimming data-type is a 4-bit type and is commonly used to control dimmers.
The 4 bit module requires the usual address parameters. Dimming speed is set
standard to 1 although the KNX has 7 different dimming speeds. Speed 1 (slow) is
standard as this proved to be sufficient. The feedback shows the dimming up and
dimming down activity only, not the light level.
The feedback is independent from the dimming speed. Even when an KNX button
panel controls the same dimmer with a different speed the feedback will still be
produced.
Data type 1 Byte
The 1 Byte values are being used for all sorts of things with KNX, however in most
of the cases it is used for controlling dimmer with absolute values (e.g. level 70%).
Therefore the KNX 1Byte module requires an analog value on its input, it also gives
out an analog value as feedback:
Operations & Installation Guide – DOC. 0008 KNX Control Interface: Crestron CI-KNX 17
KNX Control Interface Crestron CI-KNX
Every change of the input signal will result in a string being sent out. It uses the
lower 8 bits of the analog signal. The value of the input signal should therefore range
between 0 and 255. The analog input signal can be generated by an Analog Initialize
symbol (see above).
Also the output signal ranges from 0 to 255 (low byte).
Data type 2 Byte
The 2 byte data type is almost identical to the 1 Byte data type. In this case however
the value to be controlled and read out is 16 bit (0d to 65535d). 2Byte modules are
mostly used to read out analog values like temperature.
The module also offers inputs and outputs to use the EIS type. EIS5 is a KNX data
type that is commonly used to send a 2 Byte decimal value to the KNX system.
E.g. Set the “Set_EIS5_Value” input to 2550 to send 25,5 to the KNX system.
Values to set the correct temperature (1800d, 2200d) depend on the KNX device.
Data type 4 Byte
The 4 byte module is almost identical to the “Crestron CI-KNX 2 Byte v1.6”
module. In this case however the value to be controlled and read out is 32 bit (0d to
4294967295d). SMPL windows only supports 16 bit analog signals so the 32 bit
value is split into two 16 bit signals. These signals represent the 16 high and low bits.
The module also offers a signed and unsigned and Floating Point serial outputs to
display the 4 Byte value.
18 KNX Control Interface: Crestron CI-KNX Operations & Installation Guide – DOC. 0008
Crestron CI-KNX KNX Control Interface
Data-type 14 Byte
The 14 byte module sends and receives ASCII text messages from the KNX
network. With this module you can request a status (e.g. “Door open”) or send text to
a display (ex. Radio RDS text). If the strings being sent are less than 14 bytes then
the module will automatically add “zero” bytes.
Polling
The problem when working with a KNX system is that feedback signals are not
always generated automatically for every change on the network.
E.g. a dimmer can have multiple group addresses via which it is controlled. It can,
for example, use 3 addresses: One to switch on/off (1 bit), one to dim up/down (4
bit) and one to create a level-feedback value (absolute value – 1byte).
With every action the light level can change, so the momentary level feedback
should also change when dimming takes place. One can choose to not get live
feedback as such, by deselecting the “Transmit for received data” checkbox (page 9-
10). Therefore, KNX Data Type module contains a digital input called “Poll_Value”
for polling the value for the KNX data type.
Operations & Installation Guide – DOC. 0008 KNX Control Interface: Crestron CI-KNX 19
KNX Control Interface Crestron CI-KNX
When the “Poll_All” input of the “KNX IO v3.0” module is pulsed, the module polls
for feedback of every used Group Address. The answer is processed by the normal
group modules and appears at the particular feedback output.
The “Poll_All” input should only be used at the start of the program to sync all KNX
modules.
Use the “Poll_Value” inputs on the KNX Data Type modules to poll for individual
values once the program is started.
Polling is only possible if you enable the “Read” flag in the ETS software.
20 KNX Control Interface: Crestron CI-KNX Operations & Installation Guide – DOC. 0008
Crestron CI-KNX KNX Control Interface
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
Device does not
function.
Device is not
communicating with the
network.
Use Crestron Toolbox to poll
the network. Verify network
connection to the device.
Device is not receiving
power from a Crestron
power source.
Use the provided Crestron
power source. Verify
connections.
Device is not receiving
sufficient power.
Use the Crestron Power
Calculator to help calculate
how much power is needed
for the system.
Loss of
functionality due
to electrostatic
discharge.
Improper grounding.
Check that all ground
connections have been made
properly.
DOCUMENT TITLE
2-Series Control Systems Reference Guide
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
Crestron CI-KNX Troubleshooting
Reference Documents
The latest version of all documents mentioned within the guide can be obtained from
the Crestron website (www.crestron.com/manuals). This link will provide a list of
product manuals arranged in alphabetical order by model number.
List of Related Reference Documents
Further Inquiries
If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling Crestron at +32-15-509920.
You can also log onto the online help section of the Crestron website
(www.crestron.com/onlinehelp) to ask questions about Crestron products. First-time
users will need to establish a user account to fully benefit from all available features.
Future Updates
As Crestron improves functions, adds new features and extends the capabilities of
the Crestron CI-KNX, additional information may be made available as manual
updates. These updates are solely electronic and serve as intermediary supplements
prior to the release of a complete technical documentation revision.
Operations & Installation Guide – DOC. 0008 KNX Control Interface: Crestron CI-KNX 21
KNX Control Interface Crestron CI-KNX
Check the Crestron website periodically for manual update availability and its
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Software License Agreement
This License Agreement (“Agreement”) is a legal contract between you (either an individual or a single business entity) and
Crestron Electronics, Inc. (“Crestron”) for software referenced in this guide, which includes computer software and as applicable,
associated media, printed materials and “online” or electronic documentation (the “Software”).
BY INSTALLING, COPYING OR OTHERWISE USING THE SOFTWARE, YOU REPRESENT THAT YOU ARE AN
AUTHORIZED DEALER OF CRESTRON PRODUCTS OR A CRESTRON AUTHORIZED INDEPENDENT PROGRAMMER
AND YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF
THIS AGREEMENT, DO NOT INSTALL OR USE THE SOFTWARE.
IF YOU HAVE PAID A FEE FOR THIS LICENSE AND DO NOT ACCEPT THE TERMS OF THIS AGREEMENT,
CRESTRON WILL REFUND THE FEE TO YOU PROVIDED YOU (1) CLICK THE DO NOT ACCEPT BUTTON, (2) DO NOT
INSTALL THE SOFTWARE AND (3) RETURN ALL SOFTWARE, MEDIA AND OTHER DOCUMENTATION AND
MATERIALS PROVIDED WITH THE SOFTWARE TO CRESTRON AT: CRESTRON ELECTRONICS, INC., 15 VOLVO
DRIVE, ROCKLEIGH, NEW JERSEY 07647, WITHIN 30 DAYS OF PAYMENT.
LICENSE TERMS
Crestron hereby grants You and You accept a nonexclusive, nontransferable license to use the Software (a) in machine
readable object code together with the related explanatory written materials provided by Crestron (b) on a central processing unit
(“CPU”) owned or leased or otherwise controlled exclusively by You and (c) only as authorized in this Agreement and the related
explanatory files and written materials provided by Crestron.
If this software requires payment for a license, you may make one backup copy of the Software, provided Your backup copy
is not installed or used on any CPU. You may not transfer the rights of this Agreement to a backup copy unless the installed copy of
the Software is destroyed or otherwise inoperable and You transfer all rights in the Software.
You may not transfer the license granted pursuant to this Agreement or assign this Agreement without the express written
consent of Crestron.
If this software requires payment for a license, the total number of CPUs on which all versions of the Software are installed
may not exceed one per license fee (1) and no concurrent, server or network use of the Software (including any permitted back-up
copies) is permitted, including but not limited to using the Software (a) either directly or through commands, data or instructions from
or to another computer (b) for local, campus or wide area network, internet or web hosting services or (c) pursuant to any rental,
sharing or “service bureau” arrangement.
The Software is designed as a software development and customization tool. As such Crestron cannot and does not
guarantee any results of use of the Software or that the Software will operate error free and You acknowledge that any development
that You perform using the Software or Host Application is done entirely at Your own risk.
The Software is licensed and not sold. Crestron retains ownership of the Software and all copies of the Software and
reserves all rights not expressly granted in writing.
OTHER LIMITATIONS
You must be an Authorized Dealer of Crestron products or a Crestron Authorized Independent Programmer to install or use
the Software. If Your status as a Crestron Authorized Dealer or Crestron Authorized Independent Programmer is terminated, Your
license is also terminated.
You may not rent, lease, lend, sublicense, distribute or otherwise transfer or assign any interest in or to the Software.
You may not reverse engineer, decompile or disassemble the Software.
You agree that the Software will not be shipped, transferred or exported into any country or used in any manner prohibited
by the United States Export Administration Act or any other export laws, restrictions or regulations (“Export Laws”). By downloading
or installing the Software You (a) are certifying that You are not a national of Cuba, Iran, Iraq, Libya, North Korea, Sudan, Syria or
any country to which the United States embargoes goods (b) are certifying that You are not otherwise prohibited from receiving the
Software and (c) You agree to comply with the Export Laws.
If any part of this Agreement is found void and unenforceable, it will not affect the validity of the balance of the Agreement,
which shall remain valid and enforceable according to its terms. This Agreement may only be modified by a writing signed by an
authorized officer of Crestron. Updates may be licensed to You by Crestron with additional or different terms. This is the entire
agreement between Crestron and You relating to the Software and it supersedes any prior representations, discussions, undertakings,
communications or advertising relating to the Software. The failure of either party to enforce any right or take any action in the event
of a breach hereunder shall constitute a waiver unless expressly acknowledged and set forth in writing by the party alleged to have
provided such waiver.
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If You are a business or organization, You agree that upon request from Crestron or its authorized agent, You will within
thirty (30) days fully document and certify that use of any and all Software at the time of the request is in conformity with Your valid
licenses from Crestron of its authorized agent.
Without prejudice to any other rights, Crestron may terminate this Agreement immediately upon notice if you fail to comply
with the terms and conditions of this Agreement. In such event, you must destroy all copies of the Software and all of its component
parts.
PROPRIETARY RIGHTS
Copyright. All title and copyrights in and to the Software (including, without limitation, any images, photographs,
animations, video, audio, music, text and “applets” incorporated into the Software), the accompanying media and printed materials
and any copies of the Software are owned by Crestron or its suppliers. The Software is protected by copyright laws and international
treaty provisions. Therefore, you must treat the Software like any other copyrighted material, subject to the provisions of this
Agreement.
Submissions. Should you decide to transmit to Crestron’s website by any means or by any media any materials or other
information (including, without limitation, ideas, concepts or techniques for new or improved services and products), whether as
information, feedback, data, questions, comments, suggestions or the like, you agree such submissions are unrestricted and shall be
deemed non-confidential and you automatically grant Crestron and its assigns a non-exclusive, royalty-free, worldwide, perpetual,
irrevocable license, with the right to sublicense, to use, copy, transmit, distribute, create derivative works of, display and perform the
same.
Trademarks. CRESTRON and the Swirl Logo are registered trademarks of Crestron Electronics, Inc. You shall not remove
or conceal any trademark or proprietary notice of Crestron from the Software including any back-up copy.
GOVERNING LAW
This Agreement shall be governed by the laws of the State of New Jersey, without regard to conflicts of laws principles.
Any disputes between the parties to the Agreement shall be brought in the state courts in Bergen County, New Jersey or the federal
courts located in the District of New Jersey. The United Nations Convention on Contracts for the International Sale of Goods shall not
apply to this Agreement.
CRESTRON LIMITED WARRANTY
CRESTRON warrants that: (a) the Software will perform substantially in accordance with the published specifications for a
period of ninety (90) days from the date of receipt and (b) that any hardware accompanying the Software will be subject to its own
limited warranty as stated in its accompanying written material. Crestron shall, at its option, repair or replace or refund the license fee
for any Software found defective by Crestron if notified by you within the warranty period. The foregoing remedy shall be your
exclusive remedy for any claim or loss arising from the Software.
CRESTRON shall not be liable to honor warranty terms if the product has been used in any application other than that for
which it was intended or if it as been subjected to misuse, accidental damage, modification or improper installation procedures.
Furthermore, this warranty does not cover any product that has had the serial number or license code altered, defaced, improperly
obtained or removed.
Notwithstanding any agreement to maintain or correct errors or defects, Crestron shall have no obligation to service or
correct any error or defect that is not reproducible by Crestron or is deemed in Crestron’s reasonable discretion to have resulted from
(1) accident; unusual stress; neglect; misuse; failure of electric power, operation of the Software with other media not meeting or not
maintained in accordance with the manufacturer’s specifications or causes other than ordinary use; (2) improper installation by anyone
other than Crestron or its authorized agents of the Software that deviates from any operating procedures established by Crestron in the
material and files provided to You by Crestron or its authorized agent; (3) use of the Software on unauthorized hardware or (4)
modification of, alteration of or additions to the Software undertaken by persons other than Crestron or Crestron’s authorized agents.
ANY LIABILITY OF CRESTRON FOR A DEFECTIVE COPY OF THE SOFTWARE WILL BE LIMITED
EXCLUSIVELY TO REPAIR OR REPLACEMENT OF YOUR COPY OF THE SOFTWARE WITH ANOTHER COPY OR
REFUND OF THE INITIAL LICENSE FEE CRESTRON RECEIVED FROM YOU FOR THE DEFECTIVE COPY OF THE
PRODUCT. THIS WARRANTY SHALL BE THE SOLE AND EXCLUSIVE REMEDY TO YOU. IN NO EVENT SHALL
CRESTRON BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES OF ANY KIND
(PROPERTY OR ECONOMIC DAMAGES INCLUSIVE), EVEN IF A CRESTRON REPRESENTATIVE HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES OR OF ANY CLAIM BY ANY THIRD PARTY. CRESTRON MAKES NO
WARRANTIES, EXPRESS OR IMPLIED, AS TO TITLE OR INFRINGEMENT OF THIRD-PARTY RIGHTS,
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, OR ANY OTHER WARRANTIES, NOR
AUTHORIZES ANY OTHER PARTY TO OFFER ANY WARRANTIES, INCLUDING WARRANTIES OF
MERCHANTABILITY FOR THIS PRODUCT. THIS WARRANTY STATEMENT SUPERSEDES ALL PREVIOUS
WARRANTIES.
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Crestron CI-KNX KNX Control Interface
Return and Warranty Policies
Merchandise Returns / Repair Service
1. No merchandise may be returned for credit, exchange or service without prior authorization
from CRESTRON. To obtain warranty service for CRESTRON products, contact an
authorized CRESTRON dealer. Only authorized CRESTRON dealers may contact the factory
and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying
the nature of the problem, name and phone number of contact person, RMA number and
return address.
2. Products may be returned for credit, exchange or service with a CRESTRON Return
Merchandise Authorization (RMA) number. Authorized returns must be shipped freight
prepaid to CRESTRON, 6 Volvo Drive, Rockleigh, N.J. or its authorized subsidiaries, with
RMA number clearly marked on the outside of all cartons. Shipments arriving freight collect
or without an RMA number shall be subject to refusal. CRESTRON reserves the right in its
sole and absolute discretion to charge a 15% restocking fee plus shipping costs on any
products returned with an RMA.
3. Return freight charges following repair of items under warranty shall be paid by CRESTRON,
shipping by standard ground carrier. In the event repairs are found to be non-warranty, return
freight costs shall be paid by the purchaser.
CRESTRON Limited Warranty
CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in materials
and workmanship under normal use for a period of three (3) years from the date of purchase from
CRESTRON, with the following exceptions: disk drives and any other moving or rotating mechanical
parts, pan/tilt heads and power supplies are covered for a period of one (1) year; touchscreen display and
overlay components are covered for 90 days; batteries and incandescent lamps are not covered.
This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON
dealer. Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if
any.
CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any
application other than that for which it was intended or if it has been subjected to misuse, accidental
damage, modification or improper installation procedures. Furthermore, this warranty does not cover any
product that has had the serial number altered, defaced or removed.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall
CRESTRON be liable for incidental or consequential damages of any kind (property or economic damages
inclusive) arising from the sale or use of this equipment. CRESTRON is not liable for any claim made by a
third party or made by the purchaser for a third party.
CRESTRON shall, at its option, repair or replace any product found defective, without charge for parts or
labor. Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the
unexpired portion of the warranty.
Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed or
implied, nor authorizes any other party to offer any warranty, including any implied warranties of
merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by law are
limited to the terms of this limited warranty. This warranty statement supersedes all previous warranties.
Trademark Information
All brand names, product names and trademarks are the sole property of their respective owners. Windows is a registered trademark
of Microsoft Corporation. Windows95/98/Me/XP/Vista and WindowsNT/2000 are trademarks of Microsoft Corporation.
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