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Crestron 1700C-BTNS-BEZELS
and 1700C-BTNB-BEZELS
Button Bezel Kits
Operations & Installation Guide
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This document was prepared and written by the Technical Documentation department at:
Crestron Electronics, Inc.
15 Volvo Drive
Rockleigh, NJ 07647
1-888-CRESTRON
All brand names, product names and trademarks are the property of their respective owners.
©2005 Crestron Electronics, Inc.
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Crestron 1700C-BTNS/BTNB-BEZELS Button Bezel Kits
Contents
Button Bezel Kits: 1700C-BTNS/BTNB-BEZELS 1
Introduction......................................................................................1
Installation........................................................................................ 3
Problem Solving............................................................................... 6
Troubleshooting.....................................................................6
Further Inquiries ....................................................................6
Future Updates.......................................................................6
Return and Warranty Policies ..........................................................7
Merchandise Returns / Repair Service .........................7
CRESTRON Limited Warranty .....................................7
Operations & Installation Guide - DOC. 6321A Contents • i
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Crestron 1700C-BTNS/BTNB-BEZELS Button Bezel Kits
Button Bezel Kits:
1700C-BTNS/BTNB-BEZELS
Introduction
Each Button Bezel Kit (refer to following table) includes a contemporary
silver/black bezel, a total of ten pushbuttons—five for each side of the
LCD screen—and two 5-button membrane switch actuators.
The 1700C-BTNB-BEZELS kit is supplied with current 1700 Series
touchpanels, but is also available for purchase for earlier 1700 Series
units. The other kits are available for purchase for current or earlier 1700
Series touchpanels. Contact Crestron customer support for more
information.
Button Bezel Kit Details
KIT
1700C-BTNS-BEZELS Silver YES
1700C-BTNS-BEZELS-BLANK Silver NO
1700C-BTNB-BEZELS* Black YES
1700C-BTNB-BEZELS-BLANK Black NO
*Supplied with current 1700 Series Touchpanels
BUTTON
COLOR
ENGRAVABLE
Use the pushbuttons to access any frequently used commands with or
without waking the display. Each button has a permanently fixed digital
join number (refer to the illustration on the next page). The sequence of
digital join numbers is (top to bottom) 1 through 5 on the left side and 6
through 10 on the right side.
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Button Bezel Kits Crestron 1700C-BTNS/BTNB-BEZELS
If your 1700 Series touchpanel has blank pushbuttons and you find that
engraved pushbuttons are required, purchase the 1700C-BTNB (black) or
the 1700C-BTNS (silver) Replacement Button pack. Engraving is
included in the purchase of these items. Contact Crestron customer
support for more information.
NOTE: A user may not want the LCD screen to come on after a
pushbutton is pressed when the unit is off. The Startup Preference option
allows the user to select whether the touchpanel’s display comes on or
stays off after a pushbutton is pressed. For more information, refer to the
latest touchpanel Operations Guide.
NOTE: A pushbutton can be used to flip a page (change a screen) on the
touchpanel. Refer to the Crestron VisionTools
file (version 3.2.0.6 or later). Search the contents for ‘Hard Keys’ for
direction to the appropriate “Project Properties” section.
Pro-e (VT Pro-e) help
NOTE: To successfully send a pushbutton command when the
touchpanel display is dark, the user may have to press the pushbutton
twice with a minimum two-second interval between presses. This method
is preferred because when a panel display is inactive, the user cannot
discern whether the panel is in a standby or power down state.
Furthermore, a single pushbutton press may not be transmitted depending
on the state of the unit. For example, the DISPLAY ON FROM
HARDKEY DISABLED command in startup preferences ensures that
the panel display remains inactive.
Pushbutton Layout and Join Number Assignment*
1
2
3
4
5
6
7
8
9
10
* Use the Crestron Engraver (version 2.3 or later) to submit custom engraving requests. The Engraver
requires Crestron database (version 16.4.3 or later).
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Crestron 1700C-BTNS/BTNB-BEZELS Button Bezel Kits
Installation
Perform the following to remove the existing bezel and install the
pushbuttons, new bezel, and supporting parts onto the 1700 Series
touchpanel. A #1 Phillips screwdriver is required. Refer to the
illustrations that accompany the procedure.
1. Remove power from the touchpanel (either disconnect the
power pack, remove the battery, or disconnect the RJ-11
Cresnet connection, depending on the touchpanel model) and
place the touchpanel face down on a clean padded work
surface.
2. Remove the four screws that secure the front bezel to the base
and return the unit to its normal position. (Use care and hold the
bezel to the rest of the panel. If the bezel separates from the
base while rotating the unit to its normal position, the internal
parts of the panel may spill out.)
Bottom View Showing Screw Locations
ScrewScrew
3. When in the normal position, lift the bezel from the touchpanel.
4. Cover each membrane switch actuator with pushbuttons.
Observe that pushbuttons differ from each other by their curved
arrangement to match the openings in the bezel as well as the
markings on the back. Pushbuttons marked 1 – 5 should be
installed to the left of the touchpanel screen while pushbuttons
marked 6 – 10 should be positioned to the right of the screen.
(Each button’s marking includes ‘TOP’ to ensure proper
orientation.)
CAUTION: DO NOT cut or separate individual pushbuttons from the
left and right pushbutton assemblies. Doing so will impair their use.
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Button Bezel Kits Crestron 1700C-BTNS/BTNB-BEZELS
NOTE: The pushbuttons fit snugly on the membrane switch actuators.
Pushbuttons (right, 6 – 10) and Membrane Switch Actuator
Pushbuttons
Membrane
Switch
Actuators
5. Position the appropriate pushbuttons/membrane switch actuator
assemblies on the sides of the display. Refer to the illustrations
on the next page. Edge alignment ensures that the openings in
the bezel will properly fit over the pushbuttons when the bezel
is attached in step 6.
6. Position the new bezel (with pushbutton cutouts) over the
exposed touchpanel. It may be necessary to lightly rock the
bezel so that the buttons align with the holes in the bezel.
7. Hold the bezel to the touchpanel base and carefully rotate the
entire panel onto its face once more.
8. Reinstall the four screws to secure the bezel to the base. Tighten
the screws, being careful not to strip the threads.
9. Re-connect power and verify that the pushbuttons function
properly.
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Crestron 1700C-BTNS/BTNB-BEZELS Button Bezel Kits
Exploded View of Button Bezel Kit
Bezel
Align Membrane
Switch Actuator
Edge & PCB Edge
(Refer to Image
Below for Detail)
Pushbuttons (1 - 5) &
Membrane Switch Actuator
PCB Surface
Pushbuttons (6 - 10) &
Membrane Switch Actuator
Detail of Edge Alignment
Align
Edge
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Button Bezel Kits Crestron 1700C-BTNS/BTNB-BEZELS
Problem Solving
Troubleshooting
If the touchpanel operation is otherwise normal, and one or more
pushbuttons do not function as expected, there are two possible causes.
1. If the touchpanel is an RF transceiver (all but the TPS-1700), it
is out of range.
The solution is to bring the unit back into range. Refer to the
“Out of Range Feature” section in the Operations Guide of the
respective touchpanel for more information.
2. A wrong VT Pro-e project is uploaded to the touchpanel, and/or
a wrong SIMPL Windows program is loaded to the control
system.
The solution is to upload the correct SIMPL Windows or
VT Pro-e program. Refer to the respective help files for more
information.
Further Inquiries
If you cannot locate specific information or have questions after
reviewing this guide, please take advantage of Crestron's award winning
customer service team by calling the Crestron corporate headquarters at
1-888-CRESTRON [1-888-273-7876]. For assistance in your local time
zone, refer to the Crestron website (www.crestron.com
Crestron worldwide offices.
You can also log onto the online help section of the Crestron website to
ask questions about Crestron products. First-time users will need to
establish a user account to fully benefit from all available features.
) for a listing of
Future Updates
As Crestron improves functions, adds new features, and extends the
capabilities of the button bezel kit, additional information may be made
available as manual updates. These updates are solely electronic and
serve as intermediary supplements prior to the release of a complete
technical documentation revision.
Check the Crestron website periodically for manual update availability
and its relevance. Updates are identified as an “Addendum” in the
Download column.
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Crestron 1700C-BTNS/BTNB-BEZELS Button Bezel Kits
Return and Warranty Policies
Merchandise Returns / Repair Service
1. No merchandise may be returned for credit, exchange, or service without prior authorization
from CRESTRON. To obtain warranty service for CRESTRON products, contact the factory
and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying
the nature of the problem, name and phone number of contact person, RMA number, and
return address.
2. Products may be returned for credit, exchange, or service with a CRESTRON Return
Merchandise Authorization (RMA) number. Authorized returns must be shipped freight
prepaid to CRESTRON, 6 Volvo Drive, Rockleigh, N.J., or its authorized subsidiaries, with
RMA number clearly marked on the outside of all cartons. Shipments arriving freight collect
or without an RMA number shall be subject to refusal. CRESTRON reserves the right in its
sole and absolute discretion to charge a 15% restocking fee, plus shipping costs, on any
products returned with an RMA.
3. Return freight charges following repair of items under warranty shall be paid by CRESTRON,
shipping by standard ground carrier. In the event repairs are found to be non-warranty, return
freight costs shall be paid by the purchaser.
CRESTRON Limited Warranty
CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in materials
and workmanship under normal use for a period of three (3) years from the date of purchase from
CRESTRON, with the following exceptions: disk drives and any other moving or rotating mechanical
parts, pan/tilt heads and power supplies are covered for a period of one (1) year; touchscreen display and
overlay components are covered for 90 days; batteries and incandescent lamps are not covered.
This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON
dealer. Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if
any.
CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any
application other than that for which it was intended, or if it has been subjected to misuse, accidental
damage, modification, or improper installation procedures. Furthermore, this warranty does not cover any
product that has had the serial number altered, defaced, or removed.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall
CRESTRON be liable for incidental or consequential damages of any kind (property or economic damages
inclusive) arising from the sale or use of this equipment. CRESTRON is not liable for any claim made by a
third party or made by the purchaser for a third party.
CRESTRON shall, at its option, repair or replace any product found defective, without charge for parts or
labor. Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the
unexpired portion of the warranty.
Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed or
implied, nor authorizes any other party to offer any warranty, including any implied warranties of
merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by law are
limited to the terms of this limited warranty. This warranty statement supercedes all previous warranties.
Trademark Information
All brand names, product names, and trademarks are the sole property of their respective owners. Windows is a
registered trademark of Microsoft Corporation. Windows95/98/Me/XP and WindowsNT/2000 are trademarks of
Microsoft Corporation.
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Crestron Electronics, Inc. Operations & Installation Guide - DOC. 6321A
15 Volvo Drive Rockleigh, NJ 07647 02.05
Tel: 888.CRESTRON
Fax: 201.767.7576 Specifications subject to
www.crestron.com change without notice.
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