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User Manual
Creative Modem Blaster
V.92 PCI DI5633
Information in this document is subject to change without notice and does not represent a commitment on the part of Creative Technology Ltd. No part of this manual may be
reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose without the written permission of
Creative Technology Ltd. The software described in this document is furnished under a license agreement and may be used or copied only in accordance with the terms of the
license agreement. It is against the law to copy the software on any other medium except as specifically allowed in the license agreement. The licensee may make one copy of
the software for backup purposes.
Copyright © 2001 by Creative Technology Ltd. All rights reserved.
Version 2.1
December 2001
Modem Blaster is a registered trademark of Creative Technology Ltd. IBM is a registered trademark of International Business Machines Corporation. Microsoft, MS-DOS,
Windows, and the Windows logo are registered trademarks of Microsoft Corporation. Hayes is a registered trademark of Hayes Microcomputer Products, Inc. Touch-Tone is a
registered trademark of AT&T. All other products are trademarks or registered trademarks of their respective owners. All rights reserved.
Page 3
Contents
Introduction
Before You Begin......................................................................................................................v
Recording Model and Serial Numbers........................................................................v
Checking System Requirements.................................................................................vi
Document Conventions............................................................................................. vii
1
About Your Modem
Jacks....................................................................................................................................... 1-1
2
Setting Up Your Modem
Installing the Modem............................................................................................................2-1
Connecting to T elephone Line and Telephone ................................................................... 2-3
Connecting the T elephone Line and Telephone to your Modem........................... 2-4
3
Installing and Testing Modem Driv ers
Installing Modem Drivers In Windows 95 ..........................................................................3-2
T esting Modem Drivers In Windo ws 95 ............................................................................. 3-5
Installing Modem Drivers In Windows 98/98SE/NT/2000/Me ........................................ 3-6
T esting Modem Drivers In Windo ws 98/98SE ...................................................................3-7
T esting Modem Drivers In Windo ws NT ............................................................................3-8
T esting Modem Drivers In Windo ws 2000 .........................................................................3-9
ii
Page 4
T esting Modem Drivers In Windo ws Me ..........................................................................3-10
Installing Modem Drivers In Windows XP ......................................................................3-11
T esting Modem Drivers In Windo ws XP ..........................................................................3-15
4
Uninstalling Modem Drivers
Uninstalling Modem Drivers in Windows 95...................................................................... 4-2
Uninstalling Modem Drivers in Windows 98/98SE ...........................................................4-3
Uninstalling Modem Drivers in Windows NT ................................................................... 4-4
Uninstalling Modem Drivers in Windows 2000..................................................................4-5
Uninstalling Modem Drivers in Windows Me.................................................................... 4-6
Uninstalling Modem Drivers in Windows XP ....................................................................4-7
5
Modem Features
Plug and Play ............................................................................................................ 5-8
Faxes.......................................................................................................................... 5-8
Internet Access ......................................................................................................... 5-8
Answering Machine..................................................................................................5-9
Caller ID....................................................................................................................5-9
Video Conferencing..................................................................................................5-9
QuickConnect........................................................................................................... 5-9
PCM Upstream......................................................................................................... 5-9
V.44 Data Compression..........................................................................................5-10
Modem-On-Hold.................................................................................................... 5-10
Using Modem-on-Hold.............................................................................. 5-10
iii
Page 5
Appendixes
A
General Specifications
Plug and Play............................................................................................... A-1
Data Features...............................................................................................A-2
Fax Features................................................................................................. A-3
Video Conferencing Support...................................................................... A-3
Caller ID.......................................................................................................A-3
B
Troubleshooting and FAQs
Problems Installing Software................................................................................................B-1
Problems With Your Modem................................................................................................B-2
Frequently Asked Questions.................................................................................................B-4
Resolving Hardware Conflicts ............................................................................................B-6
Resolving Conflicts in Windo ws 95/98/98 SE/Me.................................................B-6
Resolving Conflicts in Windo ws 2000/XP..............................................................B-7
Problems with installing Creative dri v ers ...........................................................................B-8
C
Service and War ranty Information
T ech Support..........................................................................................................................C-2
Product Return.......................................................................................................................C-3
Warranty Information............................................................................................................C-4
iv
Page 6
Introduction
Before You Begin
Recording Model and Serial Numbers
This chapter contains information on:
❑
Recording Model and Serial Numbers
❑
Checking System Requirements
❑
Document Conventions
modem card has a model number and a serial number. After removing the modem card
Your
from its packaging, write down its model and serial numbers for future reference. You will
need to quote these numbers when contacting our Technical Support office.
v
Page 7
Checking System Requirements
• Some supplied software will run
only in Windows 95/98/98SE.
Refer to the readme file in the
Installation CD for more
information.
• Modem Blaster must be
connected to an analog
telephone line, also called a
POTS (Plain Old Telephone
Service) line.
The following are the minimum system requirements:
❑ Available PCI 2.1 Slot
❑ 166 MHz or faster Pentium
®
, AMD® K series, or higher IBM® compatible PC
❑ 25 MB of free hard disk space
❑ 16 MB RAM on motherboard (32 MB recommended)
❑
Microsoft
®
Windows® 95/98/98SE, Windows NT, Windows 2000, Windows Me or
Windows XP
❑
CD-ROM drive for modem and communication software installation
❑
An audio card for video conferencing
vi
Page 8
Document Conventions
This manual uses the following con ventions to help you locate and identify the information that
you need.
T ab le i: Document conventions
Text Ele-
ment
Use
This notepad icon indicates information that is of particular
importance and should be considered before continuing.
This alarm clock icon indicates that failure to adhere to directions may result in loss of data or damage to your system.
The warning sign indicates that failure to adhere to directions
may result in bodily harm or life-threatening situations.
vii
Page 9
About Your Modem
1
Jacks
• Place the modem card in front
of you as you go through this
chapter. This will help you
identify the various
components found on your
modem card.
• If you encounter a hardware
conflict while connecting a
Plug and Play device, refer to
Table A-1 on page A-1 for a
list of available Plug and Play
resources.
Jacks are one-hole connecting interfaces on your modem card. They allow you to attach other
devices to your card. Jacks are found exclusively on the rear panel of your modem card.
The jacks on your modem card can be seen in Figure 1-1.
Rear panel
Telephone Line jack
allows you to connect to a
telephone line for data
transmission and faxing of
documents.
Phone jack
allows you to connect a phone
set to the card. This jack may
differ in certain countries.
Figure 1-1: The jacks on your modem card.
About Your Modem 1-1
Page 10
Setting Up Your Modem
This chapter guides you through the process of installing your modem. It is organized as
follows:
❑
Installing the Modem
❑
Connecting to Telephone Line and Telephone
2
Installing the
Modem
Turn off the main power supply
and disconnect your computer’s
power cord. Systems using an
ATX power supply unit with soft
power off may still be powering
the PCI slot. This can damage
your modem card when it is
inserted into the slot.
1. Turn off your computer and all peripheral devices.
2. Touch a metal plate on your system to ground
yourself and to discharge any static electricity, and
then unplug the power cord from the wall outlet.
3. Remove your computer casing.
4. Remove the metal casing from an unused slot as
shown in . Put the screw aside for use later.
Figure 2-1: Removing a metal plate.
Setting Up Your Modem 2-1
Page 11
Do not force the modem card
into the slot. Make sure that the
gold finger PCI connector on the
modem card is aligned with the
PCI bus connector on the
motherboard before you insert
the card into the PCI expansion
slot.
If it does not fit properly, gently
remove it and try again
.
5. Align the modem card with the unused PCI slot and press the card gently but firmly into the
slot as shown in .
Figure 2-2: Aligning the card against the slot.
6. Secure the modem card with the screw you had put aside earlier.
7. Replace the computer casing.
8. Plug the power cord back into the wall outlet, and then turn on the computer.
T o install driv ers and applications, refer to “Installing and T esting Modem Dri vers” on page 3-1.
Setting Up Your Modem 2-2
Page 12
Connecting to Telephone Line and Telephone
Before using the modem, you need to connect your telephone line and telephone to the modem
card. To ensure that the modem works properly, know that:
❑
Your modem cannot be used on “party lines”, nor can it be used on toll or coinoperated lines.
Contact your local telephone company for help if you are not sure about the
suitability of your telephone line.
❑
This modem is intended for use on an analog telephone line, also called a POTS
(Plain Old Telephone Service) line. This modem cannot be connected directly to a
digital telephone line, such as those commonly found in businesses.
Either obtain an analog line or an analog converter compatible with the telephone line
you are using.
Setting Up Your Modem 2-3
Page 13
Connecting the Telephone Line and Telephone to your Modem
1. Locate the most convenient telephone wall outlet.
2. If a phone is already connected to it, unplug the telephone cable from the wall outlet.
3. Connect the telephone cable from the telephone to the Phone jack of the modem.
To telephone line
wall outlet
Telephone Line jack
Telephone
cable provided
Telephone
Figure 2-3: Connecting the telephone line and telephone to your modem.
Phone jack
Modem card
4. Connect one end of the telephone cable provided to the wall outlet and the other end to the
Telephone Line jack of the modem.
Setting Up Your Modem 2-4
Page 14
Installing and Testing Modem Drivers
This chapter provides instructions on how to install and test the modem drivers in Windows 95/
98/98SE, Windows NT, Windows 2000, Windows Me and Windows XP.
This chapter is organized as follows:
❑
Installing Modem Drivers In Windows 95
❑
Testing Modem Drivers In Windows 95
❑
Installing Modem Drivers In Windows 98/98SE/NT/2000/Me
❑
Testing Modem Drivers In Windows 98/98SE
❑
Testing Modem Drivers In Windows NT
❑
Testing Modem Drivers In Windows 2000
❑
Testing Modem Drivers In Windows Me
❑
Installing Modem Drivers In Windows XP
❑
Testing Modem Drivers In Windows XP
3
Installing and Testing Modem Drivers 3-1
Page 15
Installing Modem Drivers In Windows 95
1. Turn on your computer to allow the operating
system to detect the modem.
2. When the dialog box similar to Figure 3-1
appears, insert the Installation CD into your CDROM drive and then click the
3. When the dialog box similar to Figure 3-2
appears, click the
Other Locations
Next
button.
button.
Figure 3-1
Figure 3-2
Installing and Testing Modem Drivers 3-2
Page 16
4. When the dialog box similar to Figure 3-3
appears, click the
driver files in
Browse
button and locate the
E:\Drivers\Win95
(where E: is
your CD-ROM drive).
5. Click the OK button.
6. When the dialog box similar to Figure 3-4
appears, click the
Next
button.
7. When the dialog box similar to Figure 3-5
appears, click the OK button.
Figure 3-3
Figure 3-4
Figure 3-5
Installing and Testing Modem Drivers 3-3
Page 17
8. When the dialog box similar to Figure 3-6
appears, click the
driver files in
Browse
button and locate the
E:\Drivers\Win95
(where E: is
your CD-ROM drive).
9. Click the OK button to complete the installation.
Figure 3-6
Installing and Testing Modem Drivers 3-4
Page 18
Testing Modem Drivers In Windows 95
1. Click
2. In the
3. Select the COM port that has been assigned to
4. Click the
Start
Control Panel
Modems
dialog box similar to Figure 3-7 appears, click the
Diagnostics
your modem.
response status of your modem.
If your modem is not responding, it may be due to
a conflict between the modem and another
peripheral device. To resolve the conflict, you
must change the settings on your modem (see
“Resolving Conflicts in Windows 95/98/98 SE/
Me” on page B-6).
Settings
->
icon. When the
tab.
More Info
->
window, double-click the
button to display the
Control Panel
Modems Properties
.
Figure 3-7
Installing and Testing Modem Drivers 3-5
Page 19
Installing Modem Drivers In Windows 98/98SE/ NT/2000/Me
1. After you have installed the modem card, turn on your computer. Windows automatically
detects the modem card and device drivers.
2. When prompted for the device drivers, click the
3. Insert the installation CD into your CD-ROM drive.
The disc supports Windows AutoPlay mode and starts running automatically. If not, you
need to enable your CD-ROM drive’s auto-insert notification feature. For more details, see
“Problems Installing Software” on page B-1.
4. Select the applications and drivers to install, and then click the OK button.
5. Follow the instructions on the screen to complete the installation.
6. When prompted, restart your system.
Cancel
button.
Installing and Testing Modem Drivers 3-6
Page 20
Testing Modem Drivers In Windows 98/98SE
1. Click
2. In the
3. Select the COM port that has been assigned to your
4. Click the
Start
Control Panel
Modems
box similar to Figure 3-8 appears, click the
Diagnostics
modem.
status of your modem.
If your modem is not responding, it may be due to a
conflict between the modem and another peripheral
device. To resolve the conflict, you must change the
settings on your modem (see “Resolving Conflicts in
Windows 95/98/98 SE/Me” on page B-6).
Settings
->
window, double-click the
icon. When the
tab.
More Info
button to display the response
Control Panel
->
Modems Properties
.
dialog
Figure 3-8
Installing and Testing Modem Drivers 3-7
Page 21
Testing Modem Drivers In Windows NT
1. Click
2. In the
3. The
Start
Control Panel
Modems Properties
Figure 3-9 appears.
Creative Modem Blaster V.92 PCI DI5633
If your
is listed, the installation is successful.
->
Settings
Control Panel
->
window, double-click the
dialog box similar to
.
Modems
icon.
Figure 3-9
Installing and Testing Modem Drivers 3-8
Page 22
Testing Modem Drivers In Windows 2000
1. Click
2. In the
3. In the
4. Select your
5. When the
6. Click the
7. If your modem is not responding, it may be due to
Start
Control Panel
Phone and Modems
Phone and Modems Options
click the
DI5633
Properties
appears, click the
response status of your modem.
a conflict between the modem and another
peripheral device. To resolve the conflict, you must
change the settings of your modem (see “Resolving
Conflicts in Windows 2000/XP” on page B-7).
Settings
->
Modem
, and then click the
Query Modem
tab.
Creative Modem Blaster V.92 PCI
Modem Blaster V.92 PCI DI5633
dialog box similar to Figure 3-10
Diagnostics
Control Panel
->
window, double-click the
icon.
dialog box,
Properties
tab.
button to display the
.
button.
Figure 3-10
Installing and Testing Modem Drivers 3-9
Page 23
Testing Modem Drivers In Windows Me
1. Click
2. In the
3. When the
4. Click the COM port that has been assigned to your
5. Click the
Start
Control Panel
Modems
Figure 3-11 appears, click the
modem.
status of your modem.
If your modem is not responding, it may be due to a
conflict between the modem and another peripheral
device. To resolve the conflict, you must change the
settings of your modem (see “Resolving Conflicts in
Windows 95/98/98 SE/Me” on page B-6).
Settings
->
icon
Modems Properties
More Info
->
window, double-click the
button to display the response
Control Pane
dialog box similar to
Diagnostics
l.
tab.
Figure 3-11
Installing and Testing Modem Drivers 3-10
Page 24
Installing Modem Drivers In Windows XP
At the time of this product's
release, Microsoft strongly
encouraged companies to
submit their hardware
solutions for certification. If
a hardware device driver is
not submitted, or does not
qualify, for Microsoft
certification, a warning
message similar to Figure
3-13 appears.
You may see this message
when installing this driver.
If you do, you may choose
to click the
Anyway
has tested this driver on
Windows XP, and it does
not impair or destablize
your computer. For more
information, refer to
“Problems with installing
Creative drivers” on page
B-8.
Continue
button. Creative
1. Turn on your computer to allow the operating system to detect the modem.
2. Click
Start
->
Run
.
3. When the dialog box similar to Figure 3-12 appears,
click the
E:\Drivers\Winxp\HXFsetup.exe
Browse
button and locate the setup file in
(where E: is
your CD-ROM drive).
Figure 3-12
4. When the dialog box similar to Figure 3-13 appears,
click the
Continue Anyway
button.
Figure 3-13
Installing and Testing Modem Drivers 3-11
Page 25
5. When the dialog box similar to Figure 3-14
appears, select the
location (Advanced)
Next
button.
Install from a list or specific
option, and then click the
6. When the dialog box similar to Figure 3-15
appears, select the
the driver to install
Next
button.
Don’t search. I will choose
option, and then click the
Figure 3-14
Figure 3-15
Installing and Testing Modem Drivers 3-12
Page 26
7. When the dialog box similar to Figure 3-16
appears, click the
Next
button.
8. When the dialog box similar to Figure 3-17
appears, click the
Continue Anyway
button.
Figure 3-16
Figure 3-17
Installing and Testing Modem Drivers 3-13
Page 27
9. When the dialog box similar to Figure 3-18
appears, click the
Finish
button to complete the
installation.
Figure 3-18
Installing and Testing Modem Drivers 3-14
Page 28
Testing Modem Drivers In Windows XP
1. Click
2. Double-click the
3. Click the
4. Select your
5. In the
6. Click the
Start
Phone and Modems Options
appears.
DI5633
Creative Modem Blaster V.92 PCI
DI5633 Properties
3-19, click the
response status of your modem.
Settings
->
Phone and Modems
Modem
, and then click the
Query Modem
tab.
Creative Modem Blaster V.92 PCI
dialog box similar to Figure
Diagnostics
Control Panel
->
icon. The
dialog box
Properties
tab.
button to display the
button.
.
If your modem is not responding, it may be due to
a conflict between the modem and another
peripheral device. To resolve the conflict, you
must change the settings of your modem (see
“Resolving Conflicts in Windows 2000/XP” on
page B-7)
Figure 3-19
Installing and Testing Modem Drivers 3-15
Page 29
Uninstalling Modem Drivers
This chapter provides instructions on how to uninstall modem dri vers in Windows 95/98/98SE,
Windows NT, Windows 2000, Windows Me and Windows XP.
This chapter is organized as follows:
❑
Uninstalling Modem Drivers in Windows 95
❑
Uninstalling Modem Drivers in Windows 98/98SE
❑
Uninstalling Modem Drivers in Windows NT
❑
Uninstalling Modem Drivers in Windows 2000
❑
Uninstalling Modem Drivers in Windows Me
❑
Uninstalling Modem Drivers in Windows XP
4
Uninstalling Modem Drivers 4-1
Page 30
Uninstalling Modem Drivers in Windows 95
1. Click
2. In the
3. When the
4. Click
5. When Windows prompts you with
6. Turn off your computer and remove the modem
Start
Control Panel
Add/Remove Programs
dialog box similar to Figure 4-1 appears, click the
Install/Uninstall
Creative Modem Blaster V.92 PCI DI5633
from the list and click the
you want to remove ‘Creative Modem Blaster
V.92 PCI DI5633’ and all of its components?
click the
card from your system.
Settings
->
Add/Remove Programs Properties
tab.
Yes
button.
Control Panel
->
window, double-click the
icon.
Add/Remove
.
button.
Are you sur e
,
Figure 4-1
Uninstalling Modem Drivers 4-2
Page 31
Uninstalling Modem Drivers in Windows 98/98SE
1. Click
2. Double-click the
3. Click the
4. Click
5. Turn of f your computer and remov e the modem card
Start
Add/Remove Programs Properties
similar to Figure 4-2 appears.
Creative Modem Blaster V.92 PCI DI5633
from the list, and then click the
from your system.
Settings
->
Install/Uninstall
->
Add/Remove Programs
Control Panel
dialog box
tab.
Add/Remove
.
icon. The
button.
Figure 4-2
Uninstalling Modem Drivers 4-3
Page 32
Uninstalling Modem Drivers in Windows NT
1. Click
2. In the
3. When the
4. Select
5. Click the
6. Click the
7. When prompted, restart your computer.
8. Turn off your computer and remove the modem
Start
Control Panel
Add/Remove Programs
dialog box similar to Figure 4-3 appears, click the
Install/Uninstall
Creative Modem Blaster V.92 PCI
DI5633
button.
card from your system.
Settings
->
Add/Remove Programs Properties
tab.
from the list and click the
Next
butt on.
Finish
button.
Control Panel
->
window, double-click the
icon.
Add/Remove
.
Figure 4-3
Uninstalling Modem Drivers 4-4
Page 33
Uninstalling Modem Drivers in Windows 2000
1. Click Start -> Settings -> Contro l Panel.
2. In the Control Panel window, doubleclick the Add/Remove Programs icon.
3. When the dialog box similar to Figure 4-4
appears, click Creative Modem Blaster
V.92 PCI DI5633, and then click the
Remove button.
4. Turn off your computer and remove the
modem card from your system.
Figure 4-4
Uninstalling Modem Drivers 4-5
Page 34
Uninstalling Modem Drivers in Windows Me
1. Click Start -> Settings -> Control Panel.
2. In the Control Panel window, double-click the
Add/Remove Programs icon.
3. When the dialog box similar to Figure 4-5 appears,
click the Install/Uninstall tab.
4. Click Cr eative Modem Blaster V.92 PCI DI5633
from the list, and then click the Add/Remove
button.
5. Turn off your computer and remove the modem
card from your system.
Figure 4-5
Uninstalling Modem Drivers 4-6
Page 35
Uninstalling Modem Drivers in Windows XP
1. Click
2. Click the
3. In the
4. Turn off your computer and remove the
Start
Add/Remove Programs
similar to Figure 4-6, click
Modem Blaster V.92 PCI DI5633
then click the
modem card from your system
Settings
->
Add/Remove Programs
Change/Remove
Control Panel
->
dialog box
Creative
button.
icon.
, and
.
Figure 4-6
Uninstalling Modem Drivers 4-7
Page 36
Modem Features
Modem Blaster allows you to fax documents, transfer data and access online information easily
from your computer. Some features of your Modem Blaster are:
5
Plug and Play
Faxes
Internet Access
This feature allows you to install your Modem Blaster easily, as the device is automatically
configured.
You can use your Modem Blaster to send and receive fax documents. You can also configure
the modem to serve as a fax-on-demand system by using the software provided.
Modem Blaster allows you to access computer bulletin boards and to browse the Internet at
speeds of up to 56 Kbps.
Modem Features 5-1
Page 37
Answering Machine
Modem Blaster functions as an answering machine with multiple mail boxes. Remote users
can leave messages in your mail box, and you can play back these messages at any time.
Modem Blaster even pages you to notify you of new messages!
Caller ID
Video Conferencing
QuickConnect
PCM Upstream
Modem Blaster displays phone numbers of calling parties if your phone is Caller-ID enabled.
Your Modem Blaster comes complete with V.92 standard support, for use with H.32x video
conferencing systems.
This feature drastically reduces the amount of time it takes to establish a connection with your
Internet Service Provider. The characteristics of the last call are saved in your computer, and
retrieved for subsequent calls, resulting in a shorter connection time.
This feature enhances your Modem Blaster’s data upload speed from 33.6 Kbps to a maximum
of 48 Kbps.
Modem Features 5-2
Page 38
V.44 Data Compression
Your Modem Blaster incorporates the new V.92 standard. This new standard offers V.44 Data
Compression technology that allows you to browse the Internet at higher speeds than existing
data compression standards.
Modem-On-Hold
Using Modem-on-Hold
• Your phone line needs to be
Call Waiting enabled to
support Modem-on-Hold.
• NetWaiting needs to be
installed in your computer
before Modem-on-Hold can
work.
This feature allows you to answer an incoming call even when you are surfing the Internet.
Check with your local Internet Service Provider on whether this feature is supported in your
area.
1. If a call comes in while you are on the
Internet, a dialog box similar to Figure 5-1
appears, asking you if you want to answer
the call. Click the OK button.
Figure 5-1
Modem Features 5-3
Page 39
2. A dialog box similar to Figure 5-2
appears, telling you that you only have
two minutes to complete your call. The
call is automatically cut off after two
minutes. After completing your call, click
the Reconnect button. The modem will
reconnect to the Internet.
Figure 5-2
Modem Features 5-4
Page 40
General Specifications
This appendix lists the general specifications of your modem.
A
Plug and Play
❑
PCI specification compliant.
❑
Plug and Play resources.
Table A-1: Plug and Play Resource Information.
Dependent functions Resource Information
Choice 1
COM 3
Choice 2
COM 4
Choice 3
COM 2
Choice 4
COM 1
I/O Port: 3E8 to 3EF
IRQ: 3, 4, 5, 7, 9, 10, 11 or 15
I/O Port: 2E8 to 2EF
IRQ: 3, 4, 5, 7, 9, 10, 11 or 15
I/O Port: 2F8 to 2FF
IRQ: 3
I/O Port: 3F8 to 3FF
IRQ: 4
General Specifications A-1
Page 41
Table A-1: Plug and Play Resource Information.
Dependent functions Resource Information
Data Features
Due to line conditions and FCC
regulations, your data rate may
be lower than that shown on this
page. Current FCC regulations
limit download to 53 Kbps max.
Choice 5
Free-For-All
I/O Port: 2A0 to 2A7,
2A8 to 2AF,
...
2D8 to 2DF
IRQ: 3, 4, 5, 7, 9, 10, 11 or 15
❑
Integrated data, fax, and voice mail modem.
❑
56,000/54,000/52,000/50,000/48,000/46,000/44,000/42,000/40,000/38,000/36,000/34,000/
33,600/28,800/26,400/24,000/21,600/19,200/16,800/14,400/12,000/9,600/7,200/4,800/
2,400/1,200/300 bps data speeds.
❑
Compatibility with the following data modem standards:
• V.92, V.90, V.34, V.32bis, V.32, V.23, V.22bis, V.22A/B, and V.21; Bell 212A
and 103J.
• V.42 LAPM and MNP2-4 error correction.
• V.44, V.42bis and MNP5 data compression.
❑
Compression, line control, and error control are implemented in hardware. Therefore, no
special drivers or libraries are needed to take advantage of the higher speeds and data
reliability.
❑
Automatic dial and answer capabilities.
General Specifications A-2
Page 42
Fax Features
❑
Supports Class 1 fax commands.
❑
Fax speeds up to 14,400 bps for send and receive.
❑
Compatibility with the following fax modem transmission standards:
• V.17 (14400 bps)
• V.21 Channel 2 (300 bps)
• V.27ter (7200 bps)
• V.29 (9600 bps)
Video Conferencing Support
Caller ID
❑
Supports V.92 standard to allow high performance video conferencing over standard phone
lines and the Internet. Video conferencing standards are H.324 and H.323.
❑
Displays the phone number of a calling party.
General Specifications A-3
Page 43
Troubleshooting and FAQs
This appendix provides tips and solutions for resolving some of the problems you might
encounter with Modem Blaster V.92 PCI DI5633 either during installation or normal use. It
also answers some frequently asked questions (FAQs) about Modem Blaster V.92 PCI DI5633.
B
Problems Installing Software
The installation does not start automatically after the installation CD is inserted.
The AutoPlay feature in your Windows system may not be enabled.
To start the installation program through the My Computer shortcut menu:
1. Double-click the
2. In the
3. On the shortcut menu, click
To enable AutoPlay through Auto Insert Notification:
1. Click
2. In the
3. In the
4. Click the
5. In the
6. Click the OK button to exit from the dialog box.
My Computer
Start
Control Panel
System Properties
ROM drive.
Properties
Properties
My Computer
window, right-click the CD-ROM drive icon.
Settings
->
->
window, double-click the
button.
dialog box, click the
icon on your Windows desktop.
AutoPlay
Control Panel
dialog box, click the
and follow the instructions on the screen.
.
System
Device Manager
Settings
tab and select
icon.
tab and select your CD-
Auto Insert Notification
Troubleshooting and FAQs B-1
.
Page 44
Problems With Your Modem
The modem fails to accept commands to dial or answer a call.
Cause
Solution
There is interference on the telephone line that is connected to the modem.
Solution
The modem cannot connect to the Internet at 56,000 bps.
Cause
Solution
The modem or communications software fails to detect that the remote user has
hung up.
Cause
There may be an improper telephone line connection.
Make sure the telephone cable is attached to the T elephone Line jack, and that the
telephone is connected to the Phone jack on your card.
Also check that all devices are turned on.
Try moving the telephone line away from any power source, monitor, printer, or
any computer cable.
This may be due to line conditions in your area. Due to FCC regulations and/or
line conditions, it is not always possible to achieve the maximum data rate.
Try moving the telephone line away from any power source, monitor, printer, or
any computer cable and remove other telephone equipment from the line.
The modem or communications software relies on the dial tone, busy tone, or
silence period to detect that a remote user has hung up. This detection may fail
due to one of the following reasons:
❑
Your local telephone system does not generate the dial or busy tone when the
remote user hangs up.
❑
The silent period for the modem or communications software to detect that the
remote user has hung up is not long enough.
Troubleshooting and FAQs B-2
Page 45
❑
The modem or communications software cannot detect a different dial or busy
tone. For example, if you are connecting to a PABX system, the dial or busy
tone generated is different from the usual dial or busy tone.
Solution
Prompt the user to respond.
This may, however, result in a long delay before the communications software
responds to the remote user hanging up. To minimize this delay, modify the
following settings:
❑
Voice message recording time.
❑
Number of prompts.
❑
Time to wait for a response after prompting.
Poor sound quality when using communications software.
Cause
Some 32-bit sound and communications software require a Unimodem V file.
Windo ws 95 normally installs this f ile. However , in some installations, the f ile is
missing.
Solution
Follow these steps to install the Unimodem V file:
1. Go to www.modemblaster.com.
2. Locate the
Download Drivers
section.
3. Select your region and operating system.
4. Download the Unimodem V file.
5. Start Windows Explorer.
6. Copy the file
7. Locate and double-click the file
UNIMODV.EXE
to your Windows\System directory.
UNIMODV.EXE
8. Restart your computer.
to run it.
Troubleshooting and FAQs B-3
Page 46
No dial tone when using the modem.
Cause
Solution
The IRQ of the modem is either in conflict with another device or is mis-reported
in Windows.
Many chipsets have IRQ routing drivers for Windows. If you have an internal
modem, and these drivers do not work or do not exist on your system, changing
the slot of the modem card may help.
Frequently Asked Questions
What do I select in AOL (America Online) for Modem Blaster V.92 PCI DI5633?
Solution
What initialization string should I use with AOL software?
Solution
Why do I get only a 28.8K connection speed on AOL?
Solution
Where can I locate the AT Command set for Modem Blaster V.92 PCI DI5633?
Solution
AOL 6.0 automatically detects your modem. AOL software will list the modem
as ‘Hayes Compatible Error Correcting’. This is the setting that will work best for
your modem.
The recommended initialization string is AT&F&C1&D2^M.
Be sure that the access number you have selected in AOL is V90/Kflex and not
V90/X2. Modem Blaster V.92 PCI DI5633 is a V .90/K56flex capable modem and
works best with V90/Kflex access numbers.
The AT Command set, atcomm.txt, is located in your Installation CD.
Troubleshooting and FAQs B-4
Page 47
What is dual mode and how does it affect my connection speeds to the Internet?
Solution
Dual mode allows you to connect to a V.90 or K56flex-capable Internet service
provider without having to change your modem settings or software. This is
because Modem Blaster V.92 PCI DI5633 automatically detects which 56K
standard to use.
Which ‘off the shelf’ communication software packages are compatible with
Modem Blaster V.92 PCI DI5633?
Solution
Modem Blaster V.92 PCI DI5633 will operate with many of the popular software
titles on the shelves today, including WinFax Pro 9.0/Talkworks 2.02 and
Communicate Pro. Be sure to check that the software titles you intend to use are
Conexant (formerly known as Rockwell) PCI chipset compatible.
Where can I find the most up-to-date device drivers for Modem Blaster V.92 PCI
DI5633?
Solution
Follow these steps to install the the latest device drivers:
1. Go to www.modemblaster.com.
2. Locate the
Download Drivers
section.
3. Select your region and operating system.
4. Download the driver file that you want.
5. Start Windows Explorer.
6. Copy the driver file to your Windows\System directory.
7. Locate and double-click the file EXE file to run it.
8. Restart your computer.
Troubleshooting and FAQs B-5
Page 48
Resolving Hardware Conflicts
Hardware conflicts may occur when two or more peripheral devices are set to use the same I/O
address, IRQ line or DMA channel.
Resolving Conflicts in Windows 95/98/98 SE/ Me
If you are unsure of which
peripheral device is causing the
conflict, you can isolate the
source of the problem by
temporarily removing all devices
(except your modem and
essential devices such as the disk
controller). After that, add the
devices back one at a time until
the device that is causing the
conflict is found.
To resolve conflicts in Windo ws 95/98/98 SE/Me, change the resource settings of your modem
or the conflicting peripheral device using Device Manager.
To run Device Manager:
1. Right-click the
2. Click
3. Click the
4. Double-click
5. Select your modem and click the
6. Click the
7. Click the
8. Restart your system to allow W indows 95/98/98 SE/Me to reassign resources to your modem
Properties
System Properties
The
A list of system devices is displayed.
Properties
The
If this check box is already selected, you need to go to the
conflicting peripheral device and select the same check box there.
and/or the conflicting peripheral device.
My Computer
from the pull-down menu.
Device Manager
Modem
Resources
Use Automatic Settings
.
dialog box of the modem appears.
tab.
icon on your Windows 95/98/98 SE/Me desktop.
dialog box appears.
tab.
Properties
check box to select it.
button.
Properties
dialog box of the
Troubleshooting and FAQs B-6
Page 49
Resolving Conflicts in Windows 2000/XP
To run Device Manager:
1. Click
2. Click the
3. Click the
4. Click the
5. Double-click
6. Click the name of your modem. A menu appears.
7. Click the
8. Click the
9. Click the
Restart your system to allow Windows 2000/XP to reassign resources to your modem and/or
the conflicting peripheral device.
Start
selected, you need to go to the
select the same check box there.
Settings
->
System
Hardware
Device Manager
Properties
Resources
Use Automatic Settings
icon. The
Modem
Control Panel
->
tab.
.
option.
tab.
System Properties
button.
Properties
.
dialog box appears.
check box to select it. If this check box is already
dialog box of the conflicting peripheral device and
Troubleshooting and FAQs B-7
Page 50
Problems with installing Creative drivers
A Hardware Installation error message appears on a Windows XP operating system
when a driver is being installed.
At the time of this product's release, Microsoft strongly encouraged companies to submit their
hardware solutions for certification. If a hardware device driver is not submitted, or does not
qualify, for Microsoft certification, a warning message similar to the one below appears.
You may see this message when installing this driver or update. If you do, you may choose to
click the
not impair or destablize your computer.
If you need more XP-related information, go to the product web site's Help or speak with
Creative Technical Support staff.
Continue Anyway
button. Creative has tested this driver on Windo ws XP, and it does
Troubleshooting and FAQs B-8
Page 51
Service and Warranty Information
Visit our online help website for help with installation, answers to frequently asked questions,
or troubleshooting tips. Our website hold a wealth of information as well as up-to-the-minute
software and driver upgrades.
www.americas.creative.com/support
C
Service and Warranty Information C-1
Page 52
Tech Support
BEFORE YOU CONTACT US
Please fill out the following information and be seated at your computer.
• Model #: _____________Serial # _____________(both found on the back of the device)
• Error message on the screen and how it came about:
______________________________________________________________________________
______________________________________________________________________________
______________________________________
• Information on the adapter card that conflicts with the product (if applicable):
______________________________________________________________________________
______________________________________________________________________________
______________________________________
• Hardware configuration information: ________________________________________________
• IRQ line: (if applicable): __________________________________________________________
• DMA channel used (if applicable): __________________________________________________
• Computer type and speed: _________________________________________________________
• Type and version of your operating system; Windows 95/98/Me/NT/2000/XP: ______________
For comments or questions regarding our technical support, you can also contact us at the following
address: Creative Labs, Inc., Technical Support, 1523 Cimarron Plaza, Stillwater, OK 74075.
If after consulting our online help, you still have an installation question on a Creative product, you
may contact us by the following numbers (please have your system hardware and operating system
configuration information and Creative product model and serial numbers available for the call):
Telephone (405) 742-6622
Service and Warranty Information C-2
Page 53
Product Return
To return a Creative product for a factory service, contact the Creative Technical Support
office. Once the staff has verified the product is defective, you will be given a Return
Merchandise Authorization (RMA) number.
NOTE:
Retain your purchase receipt, as well as all packaging and contents, until all product components
are functioning to your satisfaction. They are required in the unlikely event you need to return the
product to Creative.
When returning a product for factory service:
❑
Shipment to Creative is at your expense and you assume all risk. Ship the package through
a carrier that provides proof of delivery; insure the shipment at full product value.
❑
Place the RMA number on the outside of the package.
❑
Use proper materials for packing the product for shipment.
❑
For free repair or replacement, you must include a copy of a dated proof of purchase (store
receipt), proving that the product is still under Warranty
Creative may replace or repair the product with ne w or reconditioned parts, and the faulty parts
or product will become the property of Creative.
Service and Warranty Information C-3
Page 54
Warranty Information
CREATIVE (“the manufacturer”) warrants that equipment furnished will be free
from defects in material and workmanship for a period of one (1) year from the
confirmed date of purchase of the product new from the retail location. Upon written
notice of any such defect, the manufacturer will, at its option, repair or replace the
defective item under the terms of this warranty, subject to the provisions and specific
exclusions listed herein.
This warranty shall not apply to equipment that has been previously repaired or
altered outside our plant in any way. Nor will it apply if the equipment has been used
in a manner exceeding its specifications or if the serial number has been removed.
We do not assume any liability for consequential damages as a result from our
products use, and in any event our liability shall not exceed the original selling price
of the equipment.
The equipment warranty of Creative Technology Ltd., shall constitute the sole and
exclusive remedy of any buyer of the manufacturer’s equipment and the sole and
exclusive liability of the manuf acturer , its successors or assignees, in connection with
equipment purchase and in lieu of all other warranties expressed, implied or
statutory, including, but not limited to, any implied warranty of merchantability or
fitness and all other obligations or liabilities of the manufacturer, its successors or
assignees.
Service and Warranty Information C-4
Page 55
Creative Labs Inc.
1523 Cimarron Plaza
Stillwater
Oklahoma 74075.
Creative Technology Ltd.
31, International Business Park
Creative Resource
Singapore 609921
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