Creative Blaster, Modem Blaster Flash 56 External User Manual

Users Guide

Modem Blaster

Information in this document is subject to change without notice and does not represent a
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Copyright © 1999 by Creative Technology Ltd. All rights reserved.
Version 2.0

Marc h 2000
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CONTRACTOR/MANUF ACTURER

The Contractor/Manufacturer for the Software is:

Creative Technology Ltd

31, International Business Park
Creative Resource
Singapore 6099 21

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ADDENDUM TO THE MICROSOFT SOFTWARE LICENSE AGREEMENT (WINDOWS

95)

IMPORTANT: By using the Microsoft software files (the “Microsoft Software”) provided with this

Addendum, yo u are agr eeing t o be bound b y the follo wi ng ter ms. If you do no t agre e to be bou nd by
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IF YOU ACQUIRED THE SOFTWARE IN THE EUROPEAN UNION (EU), THE FOLLOWING PROVISIONS ALSO APPLY TO
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DECOMPILATION

Y ou agree not for any purpose to transmit the Software or display the Software’s object code on any computer screen or to make any
hard copy memory dumps of the Software’s object code. If you believe you require information related to the interoperability of the
Software with other programs, you shall not decompile or disassemble the Software to obtain such information, and you agree to
request such information from Creative at the address listed earlier. Upon receiving such a request, Creative shall determine whether
you require such information for a legitimate p urpose and, if so , Creativ e will prov ide such information to y ou within a reasonable tim e
and on reasonable conditions.

LIMITED WARRANTY
EXCEPT AS STATED EARLIER IN THIS AGREEMENT, AND AS PROVIDED UNDER THE HEADING “STATUTORY
RIGHTS”, THE SOFTWARE IS PROVIDED AS-IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OR CONDITIONS OF
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THE LIMITATIONS OF REMEDIES AND DAMAGES IN THE SOFTWARE LICENSE AGREEMENT SHALL NOT
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AND ARE SUBJECT TO THE PROVISION SET OUT UNDER THE HEADING “ST ATUTORY RIGHTS”.

STATUTORY RIGHTS

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Accordi ngly nothing in this Agre ement shall prejudice any rights that you may enjoy by vir tue of Sections 12, 13, 14 o r 15 of the Irish
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Safety & Regulatory Information

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CAUTION:

computers in the manufacturer’s defined operator access area. Check the equipment operating/installation manual and/or with the
equipment manufacturer to verify/confirm if your equipment is suitable for user- installed application cards.

ATTENTION:

A T , à l’intérieur de la zone définie par le fabricant. Consulte r le mode d’emploi ou le fabricant de l’appareil pour vérifi er ou c on fi rme r
si l’utilisateur peut y installer lui-même des cartes périphériques.

Compliance

This product conforms to the following Council Directive:

This device is intended to be installed by the user in a CSA/TUV/UL certified/listed IBM AT or compatible personal

Ce carte est destiné à être installé p ar l’utilisateur, dans un ordinateur co mpa tible certifié CSA/TUV/UL ou listé IBM

❑

Directive 89/336/EEC, 92/31/EEC (EMC)

The equipment has been approved in accordance with Council Decision 98/482/EC for pan-European single
terminal connection to the public s wi tched telep h one network (PSTN). However, due to differences between
the individual PSTNs provided in different countries, the approval does not of itself give an unconditional
assurance of successful operation on every PSTN network termination point.

In the event of problems, you should contact y our equipmen t suppli er in the fi rst instanc e.

Note: The manufacturer should ensure that the vendor and user of the equipment is clearly informed of the
above information by means of packaging and/or user manuals or other forms of user instructions.

Ta b l e o f co n t e n t s

Introduction

Before you Begin........................... ........ ....... ....... ....... ....... ....... ....... ....... .......1

Modem Blaster Flash 56 External Fe atu res.....................................1

Recording Mo d el and Serial Numbers................... ........................ ..2

System Requi rements................ ............................................... .........2

Document Conventions............................. ........................................3

Creative Modem Bl as ter DE5720 - Quick Installation Reference

Guide................................................................................................4

1 Getting To Know Your Modem

Plug and Play.................................. ........................ ........................ ............1-1

Jacks......................... ............................................... ........................ ............1-2

Tele phone Line Jack............................. ........ ....... ....... ....... ....... .....1-2

Microphone and Speaker Jacks...................... ......... .......... ......... ...1-2

RS-232 Serial Cable Jack................. ..................... ..................... ...1-2

Power Jack......... .. ..... .. ... .. ..... .. ... .. ..... .. .. ... ..... .. .. ... .... ... .. ... .... ... .. .. ...1-3

On and Off Switch...... ... .. ..... .. ... .. ..... .. .. ... ..... .. .. ... .... ... .. ... .... ... .. .. ...1-3

Indicator LEDs.......... ........................ ........................ ................................. 1-3

2 Modem Installation

Installin g th e Modem................... ................................................ ..............2-2

Connecting Telephone Line................ ... ..................... ...............................2-3

Installin g Driver s in Win d ows 95/98........................... ........................ ..... 2-5

Installin g Driver s in Win d ows NT 4.0..................... ....................... ........ 2-11

1st Method....... .. .. ..... .. ... .. ..... .. ... .. ..... .. .. ... ..... .. .. ... .... ... .. ... .... ... .. .. .2-11

2nd Method....................................................... ... ..................... ... 2-17

Testing the I nstallation in Windows 95/98............................ ................ .2-22

Uninstallin g Mo d em Blaster in Windows 95/98/N T.............................2-26

v

A General Specifications

B Troubleshooting

Frequentl y Asked Questions............................... ........................ ..............B-1

C Technical Support

If You Have a Problem .......................................... ........................ ............C-2

Returning a product for repair............................... ....... ....... ....... ...C -3

Limited Warranty.................... ........................ ........................ ...................C-3

Creative European Help Line

vi

Introduction

Before you Begin

This section pr ovides information you should kn ow before using thi s
manual. It is organized as follows :

• Mode m Bl aster Flas h 56 Ex ternal Features

• Recording Model and Serial Numbers

• System Req ui r ements

• Document Conventions

• Creative Modem Blaster DE5720 - Quick Installation
Reference Guide

Modem Blaster Flash 56 External Features

W elco me to Modem Blas ter! You now own a modem that allo ws you to
fax documents, transfer data, and access information online easily from
your computer. It supports the follow ing:

Plug and Play

This fea tu r e allows you to install the Mod em Blaster ea sily, as the
resources are assigned automatically by the Plug and Play
configu ration manager.

Send and Receive Faxes

Modem Blaster adds a new dime nsion to your work when you us e it
to send and r eceive fax d ocuments. It can also be confi gured to s erve
as a fax-on-demand sy st em usi ng the supplied Communication
Software

Internet Access

Modem Blaster al lows you to access computer bulletin boards and
browse the int ernet at speeds up to 56Kbps.

1

Answering Machin e

Modem Blaster can functio n as an answering machine with multiple
mail boxes using the supplied Communicat ion Software. Remote
callers can leave message s in your mailbox, and you can play back
these messages at any time.

Speaker Phone

It can also be used as a profess ional quality speake r phone when
placing call s.

Video Conferencing
Complete with V.80 standa rd support for use with H.32x video
confere n ci n g sy s t ems.

Recording Model and Serial Numbers

Your modem has a model number and a serial number. You could
locate them either on the box or on the manual. Record the model
number and serial number to register your Modem Blaste r Fl as h 56
External online and al ways ke ep a ha rdcopy for you r future r eferenc e.

System Requirements

The minimum system requirements for the :

• 486DX or faster IBM compatible PC

• 8 MB of RAM minimum (16 MB of RAM recommended)

• 25 MB of hard disk space

• Microsoft Windows 95/98 and Windows NT4.0

• Available Seri al Port

• CD-ROM drive for modem and communicati on software
installation

• A sound card is required for MP3 play bac k

• A sound card and a microphone are required for video
conferencing and for complete full-duplex speakerphone
functionality.

Note: Internet software requires connections to the Internet through an

Internet Service Provider.

2

Some supplied software may require a faster CPU and newer
operating systems.

Modem Blaster must be connected to an analog
telephone line , also call ed a PO TS (Plain Old Telephone
Serv ic e) line.
Chapter 2 provides detailed information

Document Conventions

This guide foll o ws c ertai n conventions to help you loc at e and ident ify
the information that you need. These con vent ions are desc ribed in the
following sections:

• Text Conventions

•Icons

Te x t C o n v e n t i o n s

The follow i ng text conve n tions are use d to help di s t i nguish elements
of the text in this guide (see

Table i

).

Table i:Text Conventions.

Text Element Use

Identify an Exact description and word of a

bold

italics

UPPERCASE ACRONYM.

selection or a key. For example: ‘selec t Specify

a Loca t i o n ’, ‘click Next to continue’, ‘find
Drivers folder, etc.

Ident ify a referen ce location and a target/obj ect
description. For example: ‘see

Software and Mode m I nst allation

‘insert
CD-ROM’

Figure 2-1

’,

3

Icons

In this guide, icons are used to high light areas of text that requir e your

Table ii

attention (s ee

Icon Use

).

Table ii : Ico ns.

A note or tip.

A caution or warning.

Creative Modem Blaster DE5720 - Quick Installation Reference Guide

For Windows 98

1. Position your computer where the back of the computer can be
easily accessed, this may re quire you t o turn off your computer.

2. Switch off your system and all peripheral devices. Unplug the
power cord from the wall outlet.

3. Connect the power adapte r and the RS232 cable to your
Modem Blaster 56 External.

4. Connect the other end of the power adapter to an electrical
outlet, and conne ct the ot her end o f the RS232 cable to a s erial
port on the back of your computer .

5. Insert the Modem Blaster DE5720

Installation

6. An “Add New Hardware Wizard” dialog box appears, click on
Next to continue installation process.

7. The next “Add New Hardware Wiz ard” di alog box will p rompt
the question,

“

What do you want Windows to do?”

4

CD-ROM into your CD-ROM drive.

Software and Modem

.

Make sure you select “

device (Recommended)”

Search for the best driver for your

. Click on Next to proceed.

8. The next “Add New Hardware Wiz ard” di alog box will p rompt
you for the Modem Blas ter DE57 20 drivers . Cli ck on Specify
a location and type in D:\Drivers and click on Next to install
modem driver.

NOTE: The driver letter D could be diffe rent depen ding on

the location of you r CD- ROM drive.

9. Follow the on-screen instructions to complete the installation.

5

Getting To Know Your Modem

This chapter introduces the concept of Plug and Play, and also helps
you locate and identify the components of your Modem.

Place the modem in front of you as you go thro ugh this chapte r.
This will help you ident ify the various components on your
modem.

Plug and Play

Your Modem Blaster support s P lug and Pla y in W i ndo ws 95 /98. Thi s
feature enables the system to detect and assign system resources to
your Modem Blaster aut oma tically when installing.

1

Getting To Know Your Modem 1-1

Jacks

Jacks are connecti ng interfaces on your modem. The y allow you to
attach other devices to your modem. The jacks on your Mode m
Blaster Flash 56 External can be seen in

The Rear V iew of your mode m

Figure 1-1

.

POWER

on

off

Figura 1-1: The jacks on the back of your Modem Blaster.

RS-232

Telephone Line Jack

The T elephone Line jack (LINE) allows you to connect a telephone
line for data, fax, an d voice function. The PHONE jack is not
available for this model.

Microphone and Speaker Jacks

The Microphone jack (MIC) and Speaker jack (S PK) allow you to
connect an exte rnal microphone , speake r, and /or headse t for use with
voice mail and s peaker phone applications.

RS-232 Serial Cable Jack

The RS-232 jack allows you to connect the modem to a computer
serial port.

MIC SPK LINE PHONE

1-2 Getting To Know Your Modem

Power Jack

The POWER ja ck allo ws you t o connect the supplie d power a dapter to
your Modem Blaster.

On and Off Switch

Turn the s wit ch t o the ON o r OFF pos ition to a cti v a te or ter mi nat e th e
entire function of your Modem Blaster.

Indicator LEDs

Modem Blaster Flash 56 External f eatures indicat or LEDs on the front
panel. These LEDs report your mode m sta tus.

The Fron t View of your modem

Figura 1-2: LED indi cators on the front of your Modem Blaster

Definition Description

LED

CS

Clear to send On when CTS(clear to se nd) signals i s active

RS

Request to Send On when RTS(request to send) signal is active

CD

Carrier Dete ct On when rem ot e ca rrier has been det ec ted

OH

Off Hook On when modem i s off hook

RD

Receive Dat a On when modem is receiving data from remote

modem

SD

Send Data On when modem is transmitting data to remote

modem

TR

Terminal Ready On when DT R (data terminal ready) signal is active

MR

Modem Ready On when modem is ready to work

Getting To Know Your Modem 1-3

Modem Installation

This chapter guides you throug h the proces s of instal ling your mode m.
It is organiz ed as follows:

• Installing the Modem

• Connecting Telephone Line

• Installing Drivers in Windows 95/98

• Installi ng Drivers in Windows NT 4.0

• Testing the Installation in Windows 95/98

• Uninstalling The Modem in Windows 95/98/NT

2

Modem Installation 2-1

Installing the Modem

To install the modem in your system, please follow the instructions
carefully.

Note: If you are replacing the modem cur r ently in your system, you
must remove the existing modem and all existing modem drivers.

1. Shut down your sys tem and
all peripheral devices.
Unplug the power cord from
the wall outlet.

Note: The power adapt er
connector and wall outlet
shown may be dif f erent in
your country.

2. Connect the po wer adapter and the RS232 serial cable to your
Mode m Bl aster Flas h 56 Ex ternal .

Figure 2-1: Unplug the

power cord

A 25-pin connector is also avai lable on the supplie d RS232
serial cable as an option for your insta llation.

3. Connect the other end of the po wer adapter to an electr ical
outlet, and conne ct the oth er end of the RS232 se rial c able t o a
serial port on the back of your computer.

2-2 Modem Installation

RS232
Serial Cable Jack

Power
Adapter

To electrical
outlet

Figure 2-2: Connect RS232 and Power adapter

To your system
Serial port

Connecting Telephone Line

Before using the Modem Bla ster, you need to connect your telephone
line to the modem. To ensure that the modem works properly, you
should have the following in form ation concerning your te lephone
line:

• Your modem may not be used on “party lines”, or on toll or
coin - o pera te d lines.
Contact your local telephone company for help if you are not
sure about the suitability of your telephone line.

• This modem is intende d for use on an analog telephone line ,
also called a POTS (Plain Old Telephone Service) line. You
cannot connect the modem directly to a digit al telephone line,
such as those commonly found in businesses.
If you must connect to a digit al line, obt ain an ana log con ver ter
compatible with the telephone line you are us ing.

• Certain opti onal telephone feature s, such as a “message
waiting” light or call waiting, are not compatible with this
modem and should not be present on the telephone line on
which the modem is to be used .

Modem Installation 2-3

To connect the telephone line to your Modem Blaster:

1. Locate the most convenient telephone wall outlet.

2. If a phone is already conne cted to it, unpl ug the telephone ca ble
from the wall outlet.

3. Follow Figure 2-3 to connect your Modem Blaster to the
telephone line and other devices.

from

LINE jack

to outlet

SPK jack

from

to speaker

from
POWER jack

to electrical outlet

from

RS232 jack

to your system serial port

from
MIC jack
to microphone

2-4 Modem Installation

Figure 2-3: Connecting your Modem Blaster

Installing Drivers in Windows 95/98

Before you begin, please have the
CD-ROM ready, which will be required to install the modem drivers.

Follow the steps below to install your Modem Blaste r driver:

1. Power on your modem and then th e computer to allow the
operating system to detect the Modem Blaster.

2. Once detected, as seen in
will begin to install the modem. Please select the Next option
to continue.

Figure 2-4: The installation w izdard dialog box

Software and Modem Installatio n

Figure 2-4

, the insta llation wizard

Modem Installation 2-5

3. A figure similar to

Figure 2-5

Searc h for the best driver...

on the Next button to continue.

Figure 2-5: Select ‘Search for the best driver...’

will appear. Make sure that the

option is selected before clicking

4. When the next screen appears, similar to
suppl ied

Softwar e and Modem Installation

button t o l oca te th e Dr ivers folder of the

Installation

CD (e.g. D:\Drivers or E:\Drivers). Click the

Figu r e 2-6

CD. Cl ick th e Next

Software and M odem

, insert th e

Next button to continue once you have found this folder.

Most modern phone systems use tone dialling. If,
however, your phone system supports pulse dialling,
the appropriate drivers can be found in the
\Drivers\pulse\english directory.

Figur e 2-6: Locate your modem drivers in CD-ROM drive

2-6 Modem Installation

5. A dialog box similar to

Figure 2-7

will appear to in dicate the

modem’s drivers have been detected and are now ready to
install. Click on Next to continue.

Figure 2-7: Con fir m the locat i o n of dr iver

6.

Figure 2-8

appear s once the d riv er has l oaded. Cli ck the Finish

botton to complet e the modem driver installation.

Figure 2-8: New hardware driver installati on complete

Modem Installation 2-7

7. A new dialog box, s imilar to

Figur e 2-9

, will appea r to indi cate

the detection of the modem’s wave device driver. Click on
Next to continue.

Figure 2-9: Sea rch f or the wave devi ce dr i v e r

2-8 Modem Installation

8. A figure similar to
that the

Search for the best driver...

Figure 2-10

will appear next. Make sure

option is selec ted before

clicking on Next to continue.

Figure 2-10: Request to searc h for the wave device dr iver

9. A dialog box s imilar to

Figu r e 2-11

will appear to indi cate the

modem’s drivers hv e been detected and are now ready to
install. Click on Next to continue.

Figure 2-11: Confirm the location of wave device driver

Modem Installation 2-9

10.

Figure 2- 12

appears once the driver has loaded. Click on

Finish to com plete the Modem Blaster Serial Wave Device
installation.

Figure 2-12: Devi ce dr iver installation complete

The above instructions and images may differ somewhat
depending upon which relea se v ersio n of Microso ft W indo ws
you are using.

2-10 Modem Inst allation

Installing Drivers in Windows NT 4.0

Before you begin, please have the
CD-ROM ready, which will be required to install the modem drivers.

1st Method

Software and Modem Installatio n

1. Power on your computer and insert the

Installation

into the Windows environment, select the
button at t he b ottom left c orner of your s cree n. Sel ect Settings,
and then select Control Panel.

2. Once Contr ol Panel is open, similar to
double-click the Modems icon to open it.

CD-ROM into the CD-ROM drive. Once you are

Software and Modem

Figure 2-13,

Figure 2-13: Windows Control Panel

Modem Installation 2-11

3. The

Install New Modem

dialog box, simil ar to

Figur e 2-1 4

then appear. Click Next to continue.

Figure 2-14: A pre new modem installation message dialog box

4. Once Next is clicked, Windows NT starts to automatically
dete ct th e M o dem Blaster, simi lar to

Figure 2-15

.

,will

2-12 Modem Inst allation

Figure 2-15: NT is detecting your new modem

5. The operating system will initially find the Modem Blaster as
a Standard Mod em, similar to what is seen in

Figure 2-16: A new mo dem device is detected

Figure 2-16

.

6. Select the Change option to begin installing the correct
modem drive r . A dialog b ox simil ar to

Figur e 2-17

will appea r.

Figure 2-17: Select ‘Have Disk’ to continue

Modem Installation 2-13

Most modern phone systems use tone dialling. If,
however, your phone system supports pulse dialling,
the appropriate drivers can be found in the
\Drivers\pulse \ english directory.

7. Select the

Figure 2- 18

Drivers

(e.g.

Have Disk

will appear; click on

folder of the

D:\Drivers

option to continue.

Figure 2-18: Browse to locate the correct modem driver on supp lie d CD-ROM

8. The next dialog box app ears will indicat e the modem drive r has
been found, as seen similar to

option. A dialog box similar to

Browse

and locate the

Software and Mode m I nst allation

or

E:\Drivers

). Once found, click on OK

Figure 2-19

.

CD

2-14 Modem Inst allation

Figure 2-19: Your new modem driver is found

9. Click OK, and a dialog bo x similar to
Click Next to continue.

Figure 2-20: Windows NT confirms your new modem

Figur e 2-20

will appear.

10.The final .”
as seen similar to
modem installation.

Figure 2-21: Modem driver installation is complete

Install New Modem”

Figur e 2-21

. Click on Fi ni sh t o comp lete t he

dialog box will appear next,

Modem Installation 2-15

11.The

Modem Properties

dialog box, similar to

Figure 2-22

appears to indicate a successful ins tallation of the mode.

Figure 2-22: Windows NT to final confirm the successful driver installation

Congratulations! Your Modem Blaster is now installed.

,

2-16 Modem Inst allation

2nd Method

1. Power on your computer and insert the

Installation

CD-ROM into the CD-ROM drive. Once you are

Software and Modem

into the Windows environment, select the
button at the bottom left corner of your screen.

Select Se ttings, and then select Control Panel.

2. Once Control Panel is open, as seen in

Figure 2-23,

double-click the Modems icon to op e n it.

Figure 2-23 : Windows Control Panel

Modem Installation 2-17

3. The

Instal l New Modem

dialog box, simi lar to

Figur e 2-24

, will

appear. Select the “Don’t detect my mo dem; I w i ll select it
from a list” option. Click on Next to continue.

Figure 2-2 4: A pre modem installation di alog box

4. Click on the Have Disk option when the dialog box similar to

Figure 2- 25

appears.

Most modern phone systems use tone dialling. If ,
however, your phone system supports p ulse dialling, the
appropriate drivers can be found in the
\Drivers\pulse\english directory.

2-18 Modem Inst allation

Figure 2-25: Select ‘Have Disk’ to continue

5. The next dial og box, s imil ar to

Figur e 2-26

on Br o wse to l ocate Drive rs folder of the

Installation

CD-ROM, (e.g. D:\Drivers or E:\Dri vers). Click

, will appea r . Cli ck

Softwar e and Modem

OK to continue.

Figure 2-26: Browse to locate the correct modem driver on supplied CD-ROM

6. A dialog box similar to

Figure 2-27

appears next, indicating

that the modem dri ver has been detecte d. Click on Next to
contiune.

Figure 2-27: Your new modem driver is detected

Modem Installation 2-19

7. When

Figure 2-28

appears, s elect the Com port to which your

modem is attached, f or example COM 2. Click on Next to
continue.

Figure 2-28: Choose the COM Port of your selection

8. A dialog box simil ar to
modem has been successfully installed. Clic k on Next.

2-20 Modem Inst allation

Figur e 2- 29

Figure 2-29: Modem driver installation is complete

appears, indi catin g that the

9. The

Modem Prope rties

dialog box, sim ilar to

Figur e 2 -30

appear to indicate a successful installation of the modem.
Click on Finish to compl et e th e modem insta llati o n.

Figure 2-30: Windows NT final con firms the successful driver installation

Congratulations! Your Modem Blaster is now installed.

, will

Modem Installation 2-21

Testing the Installation in Windows 95/98

After you have set up your Modem Blaster, run the following test to
ensure that your modem has been ins talled properly.

To test your modem installation:

1. Click the button on the tas kbar.
The Start me nu s imila r to

Figure 2-31

appears.

2-22 Modem Inst allation

Figure 2-31: Windows St ar t menu

2. Select Settings, then Control Panel.
The

Control Panel

window s imilar to

appears.

Figure 2-32: Windows Co ntrol Panel

Figure 2-32

below

Modem Installation 2-23

3. Double-click the Modems ico n.
The

Modems Properti es

Figure 2-33: Modem is confi r m ed installed via ‘Modem Pr oper ties’ dialog box

sheet, similar to

Figu r e 2-33

, appears.

4. Click on the Diagnos tics tab.
A dialog box similar to

Figure 2-34

will appear.

2-24 Modem Inst allation

Figure 2-34: ‘Diagnostics’ s howing modem located COM port

5. Select the COM port that has been assigned to the Modem
Blaster.

6. Click the More Info.. . button to have the responses from the
modem displayed, s imilar to

Figure 2-35

. The More Info...

action poll s the modem for certa in informati on and then echoes
back the results from the modem to the screen.

Figure 2-35: COM port assignment to confirm the successful modem installat ion

Modem Installation 2-25

Uninstalling Modem Blaster in Windows 95/98/NT

This chapter provides instructions to uninstall Modem Blaster in
Windows 95/98 and NT4.0.

To uninstall your Modem Blaster:

1. Click the button on the tas kbar.

2. Select Settings, then Control Panel.
The

Control Panel

window s imilar to

Figure 2-36

appears.

2-26 Modem Inst allation

Figure 2-36: Windows Control Panel

3. Double-click the Modems ic on.
The

Modems Properties

Figure 2-37: The ‘Modems Pr operties’ dialog box

sheet similar to

Figure 2-37

appears.

4. Select Creative Modem Blaster.

5. Click Remove, and then s elect Yes when you are asked if you
are sure you want to remove the device.

6. Click Close to finish the process.

7. Exit from Windows.

8. Shut down your computer and disconnect the Modem Blaster.

Modem Installation 2-27

General Specifications

Modem Blaster comprises the data and fax features of a modem with
voice and speaker phone function. This appendix lists the general
specific ations of your Modem Blaster.

General Features

• Auto Fall back

•AT Commands

• Data/Fax/Voice/Speakerphone

• V.80 for ITU-T H.324 and H.323 specifications

• Plug & Play

• High throughput Vir tual UART, DTE rate up to 115, 200

• Signal Qual ity Monitoring and Auto Retrain

Data Features of the Modem

• Integrated data, fax, and voice mail modem.

• 56,000/54,000/52,000/50,000/48,000/46,000/
44,000/42,000/40,000/38,000/36,000/34,000

• 33600/28800/26400/24000/21600/19200/16800/14400/
12000/9600/7200 /4800/2400/1200/300 bps data speeds.

A

• Compatibility with the following data modem standards:

- V.90, K56Flex, V.34, V.32bis, V.32, V.23, V.22bis,

V.22A/B, and V.21; Bell 212A and 103.

- V.42 LAPM and MNP2-4 error correction.

- V.42bis and MNP5 data compression.

General Specifications A-1

• Compression, line control, and error cont rol are implemented
in hardware. Therefore , no s pecial drive r s or libraries are
needed to take advantage of the higher speeds and data
reliability.

• A utomatic dial and answer capabilities.

Note: Due to line conditions and your country regulation s, your data
rate may be lower.

Fax Features of the Modem

• Support Class 1 and Cla ss 2 fax commands and Group 3 send
and rece ive fax.

• Fax speeds of up to 14400 bps for send and receive.

• Compatibility with the following fax modem transmission
standards:

- V.17 (14400 bps)

- V.21 Channel 2 (300 bps)

- V.27ter (7200 bps)

- V.29 (9600 bps)

Voice & Speaker Phone Features of the Modem

• Able to reco rd and play v oice mess ages ove r the tel ephone lin e.

• Multiple mai l boxes using included communica tions software.

• High performance Speaker Phone.

Video Conferencing Support

• Supports the ITU-T V.80 standard to allow high performance
video conferenc ing over sta ndard phone lines and the inter net.
Vid eo Conferencing standards supports ITU-T H.324 and
H.323. For video conferencing functionality, a microphone,
sound card, and digita l web cam are required.

A-2 G en e ral Spe c ifica tio n s

Troubleshooting

This appendix provides so me tips and strateg ies for resolving some of
the problems you might enc ounter with your modem either during
installation or normal use.

Frequently Asked Questions

Probl em The modem fails to accept comma nds to dial or to

answer a call.

Cause Improper telephone line connection.
Solution The tele phone cab le must be att ached to the w all outle t.

The RS232 cable must be connected to the modem and
computer properly.
Also, check that all devices are turned on.

B

Problem Interference on the telephone line connected to the

modem.

Cause May be due to interference fr om a power source,

monitor, printer, or other computer cables.

Solution Move the telephone line away from any power source,

monitor, printer, and other computer cables.

Troubleshooting B-1

Problem Cannot connect to Internet at 56,000bps speeds.
Cause It could be due to one or more of the following reasons:

1. May be due to telephone line conditions in your
area. Due to FCC regulations and/or line
conditions, it is not always possible to achieve the
maximum data rate.

2. Intern et Service Provider (ISP ) is not equipped to
support 56,000bps speeds.

3. ISP does not support V.90/K56Flex at the number
you are dialing.

Solution The following steps are recommended to ensure your

Modem Blaster is operating in optimum conditions.

1. Move the telephone line away from any power
source, monitor, printer, other c omputer cables and
remove other telephone equipment from the line.

2. Contact your ISP for the dial-up number at which
they support V.90/K56Flex.

Problem The modem or communicati ons softw are fail s to de tect

that the remote user has hung up.

Cause The modem and commun ications software rely on dial

B-2 Troubleshooting

tone, busy tone, or a period of silence to detect that a
remote user h as hung up. This det ection may f ail due to
one of the following reasons:

1. The local telephone system does not ge nerate the
dial or busy tone when the remote user hangs up.

2. The period of silence is not long e nough for the
modem or communications software to detect that
the remote user has hung up.

3. The modem or communications software cannot
detect a different dial or busy tone.
For example, if you are connecting to a PABX
system, the dial or busy tone generated is different
from the usual dia l or busy to n e.

Solution Prompt the user to respond.

This may, however, result in a long delay be fore the
communicat ions software responds to the remote user
hanging up. To minimize this delay, try to modify the
following settings:

1. Voice message recording time.

2. The number of prompts.

3. The time to wait for a response after prompting.

Problem Poor sound quality when using communication

software.

Cause Some 32-bit sound and communication software

require a Unimodem V file . Win95 normal ly installs the
file. However, in some installations the file is missing
and that could affect sound quality when 32-bit
software is used.

Solution Try to inst al l th e Unim o d em V fil e as fo l low s :

1. Go to www.mode mblaster .com Download Software
Drivers section. Download Unimodem V file.

2. Use Windows Explorer and copy the file
unimodv.exe to your Windows/System directory.

3. Run unimodv.exe -- this can be done by double
clicking on the file under Windows Explorer.

4. Find the file unimodv.inf and right click your
mouse butt on on thi s fil e and choose instal l from the
pop up menu.

5. Restart your computer to activate Unimodem V.

Troubleshooting B-3

C

Technical Support

We are committed to giving you the best product as well as the best te chnical
support.

For fast and efficient Technical Support solutions, please use the Cre ative Web
Support services in the first instanc e. If your Creative product was p r e-installed
in your computer, your primary source of technical support is the Personal
Computer supplier who provided the system.

The European support area on our web site at
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FAQ:

Solve Your Own Problem:

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Access the latest infor mation on
Creative products with advice on how
to resolve commonly asked
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Enter keywor ds to search the
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technical infor mation

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Creative products

Complete the technical support web
form and submit for a response

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details. See also European Helpline
section in manual for cont act details.

www.creative.com

is

T echnical Support C-1

If You Have a Problem

Please retai n all c ontents inc luding packaging a nd proof of purchase until you are
fully satisfied with product.

If you have a proble m installing or using your Creative product, please use the
Creativ e W eb Support and/or T elephon e Support services for assist ance. Note the
following information for reference should you require technical assistance:

❑

The model and serial number of your Creative product

❑

Error information on the screen and ho w it came about

❑

Information on the adapter cards which may be causing a conflict

❑

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❑

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manufacturer

❑

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If, after u sing the Crea ti ve sup port servic es, you beli ev e your Creat iv e pr oduct to
be defective, you should verify the purchase date and the tak e the appropriate
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Less than 30 days since date of purchase

Should your store receipt indicate that the product is less than 30 days old, you
have the opt ion of returning the full product to the dealer/retailer for a
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More than 30 days since date of purchase

Contact European Technical Support to clar ify the nature of the problem and to
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returns for repair/replacement mus t first be issued with an authorisation number.

C-2 Technical Supp or t

Returning a product for repair

❑

Contact Technical Support to receive your authorisation number for
repair/replacement of product.

❑

T echnical Support will communicate ho w to return the product in
question for repair/replacement.

❑

You should only return the hardware item in question and return it to
the address detailed by Technical Support. Please retain all sof tware,
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❑

Please quote the authorisation number clearly on the outside of the
packaging in which you return the hardware ite m in question.

❑

Upon receipt of the faulty item, Creative Labs will process your
request and arrange a return or replacement.

Creativ e may repl ace or repa ir th e product with ne w or re-c onditio ned p arts, an d
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T o a voi d ta rif fs whe n shipp ing a produc t to Cre ati v e Labs fro m outs ide the E.U.,
you must complete the relevant customs documentation before shipping the
product (please allow 30 days).

Limited Warranty

Creative Labs (Ireland) Limited (“Creative”) wa rrants to you, the orig inal
purchaser only, that the hardware p roduc t will b e fre e of def ects in ma teria ls and
workmanship for a period of two years after the date of purchase, or such other
period as may be expressly specified by Creative or required by applica ble law
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the repair or replacement (with the same or similar model) of any hardware or
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Period with a copy of your receipt.

T echnical Support C-3

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Specifically, this warranty does not cover failure s of the product which result
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software provided with the Creative product for security purposes.

C-4 Technical Supp or t

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T echnical Support C-5