Cradlepoint CBR450 User Manual

CRADLEPOINT CBR450| USER MANUAL Firmware ver. 3.3.0

Revision

Date

Description

Author

1.0

Oct. 19, 2011

Initial release for Firmware version 3.3.0

Jeremy Cramer

Preface

CradlePoint reserves the right to revise this publication and to make changes in the content thereof without obligation to notify any person or organization of any revisions or changes.

Manual Revisions

Trademarks

CradlePoint and the CradlePoint logo are registered trademarks of CradlePoint, Inc. in the United States and other countries. All other company or product names mentioned herein are trademarks or registered trademarks of their respective companies.

by CradlePoint, Inc.

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CRADLEPOINT CBR450| USER MANUAL Firmware ver. 3.3.0

Table of Contents

1 INTRODUCTION ................................................................ 3

1.1 PACKAGE CONTENTS ............................................................. 3

1.2 SYSTEM REQUIREMENTS......................................................... 3

1.3 CBR450 OVERVIEW ............................................................. 3

2 HARDWARE OVERVIEW .................................................... 5

2.1 PORTS, BUTTONS, AND SWITCHES ............................................ 6

2.2 LEDS .................................................................................. 9

3 QUICK START .................................................................. 11

3.1 BASIC SETUP ...................................................................... 11

3.2 COMMON PROBLEMS .......................................................... 13

4 WEB INTERFACE -- ESSENTIALS ........................................ 15

4.1 ADMINISTRATOR LOGIN ....................................................... 16

4.2 GETTING STARTED – FIRST TIME SETUP ................................... 18

4.3 QUICK LINKS ...................................................................... 21

4.4 BASIC MODE VS. ADVANCED MODE ....................................... 22

4.5 NETWORK SETTINGS VS. INTERNET ......................................... 23

5 STATUS ........................................................................... 24

5.1 CLIENT LIST........................................................................ 25

5.2 DASHBOARD ...................................................................... 26

5.3 GPS ................................................................................. 29

5.4 GRE TUNNELS (ADVANCED MODE ONLY) ................................ 30

5.5 INTERNET CONNECTIONS ...................................................... 31

5.6 STATISTICS ......................................................................... 40

5.7 SYSTEM LOGS..................................................................... 41

5.8 VPN TUNNELS (ADVANCED MODE ONLY) ............................... 42

6 NETWORK SETTINGS ....................................................... 43

6.1 CONTENT FILTERING ............................................................ 44

6.2 DHCP SERVER (ADVANCED MODE ONLY) ............................... 47

6.3 DNS (ADVANCED MODE ONLY)............................................. 48

6.4 FIREWALL (ADVANCED MODE ONLY) ...................................... 51

6.5 LOCAL NETWORKS .............................................................. 56

6.6 ROUTING (ADVANCED MODE ONLY) ....................................... 64

6.7 WIPIPE QOS (ADVANCED MODE ONLY) .................................. 65

7 INTERNET ........................................................................ 69

7.1 CONNECTION MANAGER ...................................................... 70

7.2 DATA USAGE (ADVANCED MODE ONLY) ................................. 73

7.3 GRE TUNNELS (ADVANCED MODE ONLY) ................................ 78

7.4 LOAD BALANCE (ADVANCED MODE ONLY) ............................... 81

7.5 MODEM SETTINGS .............................................................. 82

7.6 VPN TUNNELS (ADVANCED MODE ONLY) ............................... 89

8 SYSTEM SETTINGS ........................................................... 99

8.1 ADMINISTRATION ............................................................. 100

8.2 DEVICE ALERTS (ADVANCED MODE ONLY) ............................. 107

8.3 MANAGED SERVICES (ADVANCED MODE ONLY) ASK YOUR

CRADLEPOINT SALES REPRESENTATIVE FOR DETAILS ........... 109

8.4 SYSTEM CONTROL ............................................................. 110

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CRADLEPOINT CBR450| USER MANUAL Firmware ver. 3.3.0

8.5 SYSTEM SOFTWARE ........................................................... 111

9 GLOSSARY..................................................................... 112

10 APPENDIX ................................................................... 126

10.1 REGULATORY INFORMATION ............................................. 126

10.2 WARRANTY INFORMATION ............................................... 126

10.3 SPECIFICATIONS .............................................................. 127

CRADLEPOINT CBR450| USER MANUAL Firmware ver. 3.3.0

1 INTRODUCTION

1.1 Package Contents

 CradlePoint Compact Broadband Router (CBR450)  AC power adapter (12V, 1.5A) WARNING: using a power adapter other than the one provided may damage the

CBR450 and will void the warranty

 Quick Start Guide

1.2 System Requirements

 At least one internet source: a data modem with active subscription (USB, ExpressCard).  Windows 2000/XP/7, Mac OS X, or Linux computer.  Internet Explorer v6.0 or higher, Firefox v2.0 or higher, Safari v1.0 or higher.

1.3 CBR450 Overview

FLEXIBLE, RELIABLE, SECURE

The CradlePoint Compact Broadband Router (CBR450) provides advanced support without WiFi for distributed operations and emerging industries that require flexible, reliable, and secure internet access such as temporary internet installations; kiosks, digital signage, and other Machine-to-Machine (M2M) applications; and networks that require a secondary internet source for additional bandwidth or backup.

FEATURE RICH

The CBR450 is a feature-rich business router in a small package. Built for secure applications that require absolutely no WiFi broadcast, such as for PCI or HIPAA compliance, you can rely on CradlePoint's advanced networking features like WiPipe Security, VPN Termination, and Failover/Failback (which protects your network in case the primary data service fails) to keep your business online.

EXTENSIVE MODEM SUPPORT

CradlePoint routers are built to work with most popular 4G/3G Modems from: AT&T, Bell Canada, Clearwire, Cricket, Rogers, Sprint, T-Mobile, Telus, US Cellular, Verizon Wireless, & Virgin Mobile (modem and service sold separately).

CRADLEPOINT CBR450| USER MANUAL Firmware ver. 3.3.0

FEATURES

 Provides secure 4G/3G to Ethernet internet connection  No WiFi for extra security, PCI and HIPPA compliance  Ability to detect an internet outage and switch to a backup wireless 3G/4G modem, allowing critical business

applications to run 24x7

 Built-in VPN Termination allows for secure connectivity to corporate servers  Compatible with Cisco, SonicWall, and other VPN termination systems  Operate in either "Bridge" or "Router" Mode  Bridge Mode = direct IP Passthrough to Ethernet  Router Mode = traditional routing support  Modem Health Management monitors connectivity of connected modems, providing recovery methods to reset or

power-cycle

 Plug-and-Play support for over 120 broadband data modems, allowing for site-specific carrier/service selection for

broadest deployment

 Simple to install, configure and maintain with minimal impact on IT  Virtual LAN capabilities  Data Usage section that allows users to track and manage modem use relative to data plans  NAT-less routing  VPN NAT traversal

1.3.1 WiPipe Central

CradlePoint‘s cloud-based router management service allows for remote monitoring, configuration, and firmware updates of deployed routers like the CBR450. WiPipe Central drastically simplifies router administration for businesses using multiple routers. WiPipe Central can be purchased separately at http://cradlepoint.com/support/wipipe-central.

CRADLEPOINT CBR450| USER MANUAL Firmware ver. 3.3.0

2 HARDWARE OVERVIEW

CRADLEPOINT CBR450| USER MANUAL Firmware ver. 3.3.0

2.1 Ports, Buttons, and Switches

3G/4G USB Modem Port: Insert a modem with an active data plan as the internet source. Power On/Off:

 1 = On  0 = Off

Ethernet Port: By default, the Ethernet port is configured as a LAN (Local Area Network) port to connect to local devices. Power 12v DC: Connect the included power supply to the wall and your CBR450.

CRADLEPOINT CBR450| USER MANUAL Firmware ver. 3.3.0

ExpressCard Modem Port: Insert a modem with an active data plan as one possible internet source. ExpressCard Lock: Switch to lock an ExpressCard modem in place.

CRADLEPOINT CBR450| USER MANUAL Firmware ver. 3.3.0

Factory Default Reset: You can return your router to factory default settings by pressing and holding the Reset button. This button is recessed, so it requires a pointed object such as a paper clip to press. Press

and hold for 10 seconds to initiate reset.

3G/4G Modem Signal Strength Button: When pressed the bar LEDs indicate signal strength from the USB or ExpressCard modems. The signal strength is shown for 10 seconds if the modem does not support concurrent data connection and signal strength measurement. Tapping this button will toggle the Modem Signal Strength display on and off.

CRADLEPOINT CBR450| USER MANUAL Firmware ver. 3.3.0

2.2 LEDs

Power:

 Green = Router on  No light = Router off

Ethernet:

 Green = Ethernet connected  Blinking green = Ethernet activity  No light = Ethernet disconnected or link failure

CRADLEPOINT CBR450| USER MANUAL Firmware ver. 3.3.0

Factory reset button detected

USB and ExpressCard LEDs blink amber twice

Error during USB firmware upgrade

USB and ExpressCard LEDs blink red

USB Status:

 Green = Active data connection  Blinking green = Connecting  Blinking amber = Cellular data connection error  No light = Modem disconnected

ExpressCard Status:

 Green = Active data connection  Blinking green = Connecting  Blinking amber = Cellular data connection error  No light = Modem disconnected

Modem Signal Strength: These bars indicate modem signal strength either continuously or when the signal strength button is momentarily depressed.

Additional LED Indications:

CRADLEPOINT CBR450| USER MANUAL Firmware ver. 3.3.0

3 QUICK START

3.1 Basic Setup

 Your router requires an internet source. Insert a supported USB or ExpressCard modem.1  Connect the 12v DC power adapter to the router and a power source. Flip the power switch to the ON position; this

should illuminate the green Power Status LED.

 Using an Ethernet cable, connect

the router to a computer.

1

Data Modem Not Included. This Product Requires an Activated Data Modem or Phone with Data Plan for Full Functionality. See your Cellular/3G/4G Service Provider for Details

on Coverage and Data Plan Options

CRADLEPOINT CBR450| USER MANUAL Firmware ver. 3.3.0

3.1.1 Accessing the Administration Pages For most users, the CBR450 Router can be used immediately without any special configuration changes. If you would like

to change your administrator password or configure any of the advanced features of the CBR450, you will need to log in to the administration pages:

 Access your router‘s Administrator Login screen by opening a web browser window and typing ―cp/‖ (your

network‘s default hostname) or the IP address ―192.168.0.1‖ into the address bar.

 Enter your Default Password. This password can be found

on the bottom of the CBR450 as the last eight digits of the MAC address. Then click the LOGIN button.

 When you log in for the first time, you will be automatically

directed to the First Time Setup Wizard. Follow the instructions given with the Wizard or see Getting Started –

First Time Setup for more information about using the First

Time Setup Wizard.

CRADLEPOINT CBR450| USER MANUAL Firmware ver. 3.3.0

3.2 Common Problems

This section contains common issues faced by users of the CBR450. Please visit CradlePoint Knowledgebase at http://knowledgebase.cradlepoint.com/ for more help and answers to your

other questions.

3.2.1 Your USB or ExpressCard Modem Does Not Work With the Router  If your USB data or ExpressCard modem is not working with the router, check the list of supported devices at

http://www.cradlepoint.com/modems to ensure you are using a supported device and carrier. The device you are

using must be supported on the carrier network providing your cellular service or it‘s considered an unsupported device, even if it is supported on another carrier‘s network.

 Sometimes a USB data modem needs to be updated or have other configurations set correctly in order to make a

connection through the router. If your USB Modem has not been updated recently, it is recommended that you do so if it is having trouble connecting to the CBR450. Insert your USB data modem into your PC and access the internet using the software provided by your cellular carrier. Follow the directions provided to complete the update. Once you have updated your USB data modem, reconnect the cellular device to your CradlePoint router and connect to the internet.

 If you are using a 4G WiMAX modem you need to set the WiMAX Realm. This can be done on the administration

pages. Log in using the hostname ―cp/‖ or IP address ―http://192.168.0.1‖ in your browser. On page 3 of the First Time Setup Wizard (go to Getting Started → First Time Setup), you can set the WiMAX Realm. Be sure to click Apply on page 4 to save the change.

 Some wireless carriers provide more than one Access Point Name (APN) that a modem can connect to. If you wish

to specify the APN, this can be done on the administration pages. Log in using the hostname ―cp/‖ or IP address ―http://192.168.0.1‖ in your browser. Go to Internet → Modem Settings. In the Modem Configuration section, select your modem and click ―Configure.‖ There is an Access Point Name field: Enter the APN and click Apply. Some APN examples are isp.cingular, ecp.tmobile.com, and vpn.com. The modem must be removed and reinserted (or the router must be rebooted) for this change to take effect.

CRADLEPOINT CBR450| USER MANUAL Firmware ver. 3.3.0

 If the above issues have been resolved and you can connect to the router but you cannot get internet through it

using your modem, you may need to upgrade the router firmware. Use your computer (you may need to plug your

modem directly into your computer if you don‘t have another way to access the internet) to download the latest

firmware for the router (go to http://www.cradlepoint.com/support/CBR450 and scroll over firmware at the bottom of the page). Then log in to the router administration pages and manually upload the firmware. Go to System Settings → System Software and click on ―Manual Firmware Upload‖.

 If you are still unable to access the internet after following the above directions, contact CradlePoint Technical

Support for further assistance.

CRADLEPOINT CBR450| USER MANUAL Firmware ver. 3.3.0

4 WEB INTERFACE -- ESSENTIALS

The CBR450 has a Web interface for configuration and administration of all features. The interface is organized with a button for toggling between Basic Mode and Advanced Mode and 5 tabs at the top of the screen:

 Getting Started  Status  Network Settings  Internet  System Settings

Web Interface – Essentials contains the following sections to help you more quickly and easy navigate these administration pages:

4.1 Administrator Login

4.2 Getting Started – First Time Setup

4.3 Quick Links

4.4 Basic Mode vs. Advanced Mode

4.5 Network Settings vs. Internet

CRADLEPOINT CBR450| USER MANUAL Firmware ver. 3.3.0

4.1 Administrator Login

To access the administration pages, open a Web browser and type the hostname ―cp/‖ or IP address ―http://192.168.0.1‖ into the address bar. The Administrator Login page will appear.

Log in using your administrator password. Initially, this password can be found on the bottom of the CBR450 unit as the last eight digits of the unit’s MAC address.

CRADLEPOINT CBR450| USER MANUAL Firmware ver. 3.3.0

You may have changed the administrator password during initial setup using the First Time Setup Wizard. Log in using your personalized administrator password.

If you have forgotten your personalized password, you can reset the CBR450 to factory defaults. When you reset the router, the administrator password will revert back to the Default Password. Press and hold the reset button on the router unit until the lights flash (10 seconds). You can then log in using the Default Password.

4.1.1 Router Details

The Administrator Login page includes a section that shows the following Router Details:

 Model Number: CBR450  Internet Connection: Connected/Disconnected  Signal Strength: (Expressed as a percentage)

CRADLEPOINT CBR450| USER MANUAL Firmware ver. 3.3.0

4.2 Getting Started – First Time Setup

The First Time Setup Wizard will help you customize your administrator password and establish other basic settings.

NOTE: Instructions for the First Time Setup Wizard are also located in the Setup Guide included with the CBR450.

1) Open a browser window and type ―cp/‖ or ―192.168.0.1‖ into the address bar. Press enter/return.

2) When prompted for your password, type the eight character Default Password found on the product label on the bottom of the CBR450 as the last 8 digits of the router‘s MAC address.

3) When you log in for the first time, you will be automatically directed to the FIRST TIME SETUP

WIZARD. (Otherwise, go to Getting Started → First Time Setup).

4) CradlePoint recommends that you change the router‘s ADMINISTRATOR PASSWORD, which is used to log in to the administration pages.

5) You can select your TIME ZONE from a dropdown list. (This may be necessary to properly show time in your router log, but typically your router will automatically determine your time zone through your browser.) Click NEXT.

CRADLEPOINT CBR450| USER MANUAL Firmware ver. 3.3.0

6) If you are using a 4G WiMAX modem, you will want to establish the Realm for your carrier. This setting ensures that the modem, when attached to the

router, will properly connect to your carrier‘s wireless

broadband service. The CBR450 will default to the Sprint Realm. Select your carrier from the dropdown menu (options shown below).

 Clear - clearwire-wmx.net  Rover - rover-wmx.net  Sprint 3G/4G - sprintpcs.com  Xohm - xohm.com  BridgeMAXX - bridgeMAXX.com  Time Warner Cable - mobile.rr.com  Comcast - mob.comcast.net

NOTE: If you use a 3G or LTE modem you can safely skip this step.

Click NEXT.

CRADLEPOINT CBR450| USER MANUAL Firmware ver. 3.3.0

7) Review the details and record your administrator password. Move your mouse over your password to reveal it.

Please record these settings for future access. You may need this information to configure other wireless devices.

Click APPLY to save the settings and update them to your router.

CRADLEPOINT CBR450| USER MANUAL Firmware ver. 3.3.0

4.3 Quick Links

The CradlePoint logo in the upper left-hand corner of all the administration pages is a link to the Dashboard (Status → Dashboard), which displays fundamental information about the router.

The black bar across the top provides quick access to important information and controls.

Internet Connection This links to the Connection Manager (Internet → Connection Manager) where you can manage your internet sources.

Click on the image of four signal bars to open a

―Modem Connection Quality‖ popup window that

shows the strength of your internet signal.

Logout Click to log out of the administration pages.

CRADLEPOINT CBR450| USER MANUAL Firmware ver. 3.3.0

Getting Started

Status

Network Settings

Internet

System Settings

Basic Mode

First Time Setup

Client List Dashboard GPS Internet

Connections Statistics System Logs

Content Filtering Local Networks

Connection Manager

Ethernet Settings Modem Settings

Administration System Control System Software

Advanced Mode

(also includes all options in Basic Mode)

GRE Tunnels VPN Tunnels

DHCP Server DNS Firewall Routing WiPipe QoS

Data Usage GRE Tunnels Load Balance VPN Tunnels

Device Alerts Managed Services

4.4 Basic Mode vs. Advanced Mode

For less complex uses, the CBR450 can be controlled within Basic Mode. Clicking on the Basic Mode button switches the complete Web interface to Advanced Mode. Advanced Mode provides several additional features.

The following chart shows the complete list of features found in Basic Mode and found exclusively in Advanced Mode:

MANUAL WILL ASSUME YOU ARE IN ADVANCED MODE.

If an expected feature is missing from the user interface, be sure to check that you are using Advanced Mode.

Since Advanced Mode includes all features found in both modes, ALL REMAINING INSTRUCTIONS IN THIS

CRADLEPOINT CBR450| USER MANUAL Firmware ver. 3.3.0

Network Settings tab Internet ―output‖ Network created by CBR450 LAN (Local Area Network)

Internet tab Internet ―input‖ Source for CBR450 WAN (Wide Area Network)

4.5 Network Settings vs. Internet

When using the Web interface, it will be important to pay attention to the difference between the internet source for your CBR450 and the network created by the CBR450. The “Internet” tab broadly refers to the router‘s source of internet, while the “Network Settings” tab broadly refers to the network created by the router.

The following chart highlights this difference:

Examples:

 If you want to change the content filtering settings for the network created by the CBR450, go to the Network

Settings tab.

 If you have multiple internet sources (a USB modem and an ExpressCard modem) for which you would like to set

priority levels, go to the Internet tab.

CRADLEPOINT CBR450| USER MANUAL Firmware ver. 3.3.0

5 STATUS

The Status tab displays information—no adjustments can be made from within these pages. It provides access to 8 submenu options:

 Client List  Dashboard  GPS  GRE Tunnels  Internet Connections  Statistics  System Logs  VPN Tunnels

(GRE Tunnels and VPN Tunnels: Advanced Mode only)

CRADLEPOINT CBR450| USER MANUAL Firmware ver. 3.3.0

5.1 Client List

The Client List displays the following specifications of each device connected to your router: Hostname, IP, and MAC.

 Hostname: The name by which each

computer or device in a network is known.

 IP: The ―IP address,‖ or ―Internet

Protocol address,‖ specifies a location for each device.

 MAC: This is the "MAC address", a factory-assigned identifier used to identify a specific attached computer or

device.

CRADLEPOINT CBR450| USER MANUAL Firmware ver. 3.3.0

5.2 Dashboard

The Dashboard shows fundamental information about your router, divided into the following basic categories:

 Router Information  Internet  Local Networks

For more in-depth information and/or configuration options, click on the Detailed Info link beside the category title. For each category, this links to:

 Router Information

o System Settings →

Administration

 Internet

o Internet → Connection

Manager

 Local Networks

o Network Settings → Local

Networks

After the initial setup of the router, every time you log in you will automatically be directed to this Dashboard. Also, you can click on the CradlePoint logo in the upper left-hand corner to return to the Dashboard from any page.

CRADLEPOINT CBR450| USER MANUAL Firmware ver. 3.3.0

Router Information: “Detailed Info‖ links to System Settings → Administration.

 Product: CBR450  Serial: Gives the product serial number.  Firmware: Gives the number of the current firmware version.  Build Date: Year-month-day-hours-minutes-seconds for the most recent firmware upgrade.  CPU Usage: Expressed as a percentage.  Up Time: Total time for current session.  Clock: Current local date and time.

To check for Firmware upgrades, see System Settings → System Software.

Internet: “Detailed Info‖ links to Internet → Connection Manager.

 State: Connected/Disconnected  Signal Strength: Expressed as a percentage.  WAN Type: Modem.  Connected Time: The time the current Internet source (WAN) has been connected.  IP Address  Gateway  DNS Servers

For general configuration options, see Internet → Connection Manager. For more in-depth Internet source configuration options see the appropriate settings page for your WAN type.

 Internet → Modem Settings The IP address and gateway describe your active WAN source. For DNS server configuration options, see Network Settings → DNS.

CRADLEPOINT CBR450| USER MANUAL Firmware ver. 3.3.0

Local Networks: “Detailed Info‖ links to Network Settings → Local Networks.

 Clients: The number of current clients. For each network, the following information is displayed:

 Network Name: IP Address/Netmask

o Route Mode: NAT (Network Address Translation), Standard (NAT-less), IP Passthrough, or Disabled. o Access: Admin Access, LAN Isolation, UPnP (Universal Plug and Play), and/or DHCP.

To configure a network, see Network Settings → Local Networks.