CRADLEPOINT CBR400| USER MANUAL Firmware ver. 3.6.1
Revision
Date
Description
Author
1.0
Sept. 30, 2011
Initial release for Firmware version 3.3.0
Jeremy Cramer
2.0
June 13, 2012
Updated for Firmware version 3.6.1
Jeremy Cramer
Preface
CradlePoint reserves the right to revise this publication and to make changes in the content thereof without obligation to
notify any person or organization of any revisions or changes.
Manual Revisions
Trademarks
CradlePoint and the CradlePoint logo are registered trademarks of CradlePoint, Inc. in the United States and other
countries. All other company or product names mentioned herein are trademarks or registered trademarks of their
respective companies.
CRADLEPOINT CBR400| USER MANUAL Firmware ver. 3.6.1
1 INTRODUCTION
1.1 Package Contents
CradlePoint Compact Broadband Router (CBR400)
AC power adapter (12V, 1.5A) WARNING: using a power adapter other than the one provided may damage the
CBR400 and will void the warranty
Quick Start Guide
1.2 System Requirements
At least one Internet source: an Ethernet-based modem, a broadband data modem with active subscription
(USB, ExpressCard), or WiFi as WAN.
Windows 2000/XP/7, Mac OS X, or Linux computer (with WiFi adapter—802.11n recommended—for WiFi
functionality).
Internet Explorer v6.0 or higher, Firefox v2.0 or higher, Safari v1.0 or higher.
1.3 CBR400 Overview
FLEXIBLE, RELIABLE, SECURE
The CradlePoint Compact Broadband Router (CBR400) provides advanced support for distributed operations and
emerging industries that require flexible, reliable and secure Internet access such as temporary Internet installations,
additional network bandwidth or for kiosks, digital signage, and other Machine-to-Machine (M2M) applications.
FEATURE RICH
The CBR400 is a feature-rich business router in a small package. Built for business applications like travel, mobile
workgroups, or stationary remote Internet access, you can rely on CradlePoint‘s advanced networking features like
WiPipe Security, VPN Termination, and Failover/Failback (which protects network uptime in case primary data service
fails) - keeping your business online. Standard on the CBR400 are additional security features such as multiple WiFi
encryption modes (WEP, WPA, WPA2 Personal and Enterprise) and a built-in firewall, which prevent unauthorized use of
your connection.
CRADLEPOINT CBR400| USER MANUAL Firmware ver. 3.6.1
EXTENSIVE MODEM SUPPORT
CradlePoint routers are built to work with most popular 4G/3G Modems from: AT&T, Bell Canada, Clearwire, Cricket,
Rogers, Sprint, T-Mobile, Telus, US Cellular, Verizon Wireless, & Virgin Mobile (modem and service sold separately).
ENHANCED WIFI
350+ feet of WiFi Range, 2x2 MIMO, two SSIDs
Wireless ―N‖ WiFi (802.11n + legacy 802.11b/g)
Supports up to 16 WiFi connections at a time
2.4 GHz WiFi broadcast
Maximum security with both Public and Private networks
ADDITIONAL FEATURES
Plug-and-Play support for over 120 broadband data modems, allowing for site-specific carrier/service selection for
broadest deployment
Standardized platform and centralized remote management
IP passthrough
Compatible with Cisco, SonicWall, and other VPN termination systems
Establish continuous uptime with optimum total cost of ownership for broad deployment
Centralize the administration and monitoring of distributed routers using WiPipe Central
Simple to install, configure and maintain with minimal impact on IT
Virtual LAN capabilities
Data Usage section that allows users to track and manage modem use relative to data plans
NAT-less routing
VPN NAT traversal
1.3.1Captive Portal
The Captive Portal solution provided by CradlePoint routers enables businesses to provide their customers with a public
WiFi hotspot with access controls. The controls can be as simple as requiring acceptance of a Terms of Service
agreement, while Advanced features allow administrators to control and monitor usage, require login, direct users to
specific web pages, provide revenue through services fees or paid advertising, and more.
CRADLEPOINT CBR400| USER MANUAL Firmware ver. 3.6.1
1.3.2WiPipe Central CradlePoint‘s cloud-based router management service allows for remote monitoring, configuration, and firmware updates
of deployed routers like the CBR400. WiPipe Central drastically simplifies router administration for businesses using
multiple routers. WiPipe Central can be purchased separately at http://cradlepoint.com/support/wipipe-central.
CRADLEPOINT CBR400| USER MANUAL Firmware ver. 3.6.1
Ethernet Port: By default, the Ethernet port is configured as a LAN (Local Area Network) port, but it can be reconfigured
as a WAN (Wide Area Network—your Internet source) port in Network Settings → WiFi / Local Networks. Connect to
local devices with the LAN setting, or connect to an Ethernet-based modem with the WAN setting.
Power 12v DC: Connect the included power supply to the wall and your CBR400.
ExpressCard Modem Port: Insert a modem with an active data plan as one possible Internet source.
ExpressCard Lock: Switch to lock an ExpressCard modem in place.
CRADLEPOINT CBR400| USER MANUAL Firmware ver. 3.6.1
Factory Default Reset: You can return your router to factory default settings by pressing and
holding the Reset button. This button is recessed, so it requires a pointed object such as a
paper clip to press. Press and hold for 10 seconds to initiate reset.
3G/4G Modem Signal Strength Button: When pressed the bar LEDs indicate signal strength
from the USB or ExpressCard modems. The signal strength is shown for 10 seconds if the
modem does not support concurrent data connection and signal strength measurement.
Tapping this button will toggle the Modem Signal Strength display on and off.
CRADLEPOINT CBR400| USER MANUAL Firmware ver. 3.6.1
3 QUICK START
3.1 Basic Setup
Your router requires an Internet source. Insert a supported USB or ExpressCard modem, connect a Cable or DSL
modem to the Ethernet port (this requires a settings change because the Ethernet port is not set as WAN by
default; see ―Ethernet Port Configuration‖ in Network Settings → WiFi / Local Networks), or connect to an
available WiFi source (see Internet → WiFi as WAN Settings to enable WiFi as WAN). For Failover/Failback
functionality, you will need at least two of these sources (for example: one Ethernet source and one USB modem).1
Connect the 12v DC power adapter to the router and a power source. Flip the power switch to the ON position; this
Data Modem Not Included. This Product Requires an Activated Data Modem or Phone with Data Plan for Full Functionality. See your Cellular/3G/4G Service Provider for Details
on Coverage and Data Plan Options
CRADLEPOINT CBR400| USER MANUAL Firmware ver. 3.6.1
3.2 Connect to a Computer or other Device
3.2.1 Wireless Network Connection
1) Find the network. On a WiFi-enabled computer or device, open the window or dropdown menu that allows you to
access wireless networks. The CBR400 network will appear on the list: select this network.
2) Log in. You will need to input the Default Password when prompted. The Default Password is the last eight digits of
the router‘s MAC address, which can be found on the product box or on the product label on the bottom of the router.
NOTE: If more than one CBR400 wireless router is visible, you can find the
correct unit by checking for its SSID (service set identifier; the unique name of
the local network). The SSID can be found on the bottom of the router in the
form CBR400-xxx, where ―xxx‖ is the last 3 digits of the router‘s MAC address.
CRADLEPOINT CBR400| USER MANUAL Firmware ver. 3.6.1
3.2.2Accessing the Administration Pages
For most users, the CBR400 Router can be
used immediately without any special
configuration changes. If you would like to
change your network name or password or
configure any of the advanced features of
the CBR400, you will need to log in to the
administration pages:
Access your router‘s Administrator
Login screen by opening a web
browser window and typing ―cp/‖
(your network‘s default hostname) or
the IP address ―192.168.0.1‖ into the
address bar.
Enter your Default Password. This password can be found on the bottom of the CBR400 as the last eight digits of
the MAC address. Then click the LOGIN button.
When you log in for the first time, you will be automatically directed to the First Time Setup Wizard. Follow the
instructions given with the Wizard or see Getting Started – First Time Setup for more information about using the
First Time Setup Wizard.
CRADLEPOINT CBR400| USER MANUAL Firmware ver. 3.6.1
3.3 Common Problems
This section contains a list of some of the most common issues faced by users of the CBR400.
Please visit CradlePoint Knowledgebase at http://knowledgebase.cradlepoint.com/ for more help and answers to your
other questions.
3.3.1 Your USB or ExpressCard Modem Does Not Work With the Router If your USB data or ExpressCard is not working with the router, check the list of supported devices at
http://www.cradlepoint.com/modems to ensure you are using a supported device and carrier. The device you are
using must be supported on the carrier network providing your cellular service or it‘s considered an unsupported
device, even if it is supported on another carrier‘s network.
Sometimes a USB data modem needs to be updated or have other configurations set correctly in order to make a
connection through the router. If your USB Modem has not been updated recently, it is recommended that you do
so if it is having trouble connecting to the CBR400. Insert your USB data modem into your PC and access the
Internet using the software provided by your cellular carrier. Follow the directions provided to complete the update.
Once you have updated your USB data modem, reconnect the cellular device to your CradlePoint router and
connect to the Internet.
If you are using a 4G WiMAX modem you need to set the WiMAX Realm. This can be done on the administration
pages. Log in using the hostname ―cp/‖ or IP address ―http://192.168.0.1‖ in your browser. On page 3 of the First
Time Setup Wizard (go to Getting Started → First Time Setup), you can set the WiMAX Realm. Be sure to click
Apply on page 4 to save the change.
Some wireless carriers provide more than one Access Point Name (APN) that a modem can connect to. If you wish
to specify the APN, this can be done on the administration pages. Log in using the hostname ―cp/‖ or IP address
―http://192.168.0.1‖ in your browser. Go to Internet → Modem Settings. In the Modem Configuration section,
select your modem and click ―Configure.‖ There is an Access Point Name field: Enter the APN and click Apply.
Some APN examples are isp.cingular, ecp.tmobile.com, and vpn.com. The modem must be removed and
reinserted (or the router must be rebooted) for this change to take effect.
CRADLEPOINT CBR400| USER MANUAL Firmware ver. 3.6.1
If the above issues have been resolved and you can connect to the router but you cannot get Internet through it
using your modem, you may need to upgrade the router firmware. Use your computer (you may need to plug your
modem directly into your computer if you don‘t have another way to access the Internet) to download the latest
firmware for the router (go to http://www.cradlepoint.com/support/cbr400 and scroll over firmware at the bottom of
the page). Then log in to the router administration pages and manually upload the firmware. Go to System Settings → System Software and click on ―Manual Firmware Upload‖.
If you are still unable to access the Internet after following the above directions, contact CradlePoint Technical
Support for further assistance.
3.3.2You are Connected to the Router but Cannot Connect to the Internet
The status LEDs of your router will give you an indication whether or not a proper connection is being made. If the
USB data modem LEDs are not illuminated, your modem is not connected and online. You may need to update
firmware. Refer to the previous section, ―Your USB or ExpressCard Modem Does Not Work With The Router.‖
If you are still not online after updating, call CradlePoint Technical Support for further assistance.
CRADLEPOINT CBR400| USER MANUAL Firmware ver. 3.6.1
4 WEB INTERFACE -- ESSENTIALS
The CBR400 has a Web interface for configuration and administration of all features. The interface is organized with a
button for toggling between Basic Mode and Advanced Mode and 5 tabs at the top of the screen:
Getting Started
Status
Network Settings
Internet
System Settings
Web Interface – Essentials contains the following sections to help you more quickly and easy navigate these
administration pages:
CRADLEPOINT CBR400| USER MANUAL Firmware ver. 3.6.1
4.1 Administrator Login
To access the administration pages, open a Web browser and type the hostname ―cp/‖ or IP address ―http://192.168.0.1‖
into the address bar. The Administrator Login page will appear.
Log in using your administrator password. Initially, this password can be found on the bottom of the CBR400 unit as the
last eight digits of the unit‘s MAC address.
CRADLEPOINT CBR400| USER MANUAL Firmware ver. 3.6.1
You may have changed the administrator password during initial setup using the First Time Setup Wizard. Log in using
your personalized administrator password.
If you have forgotten your personalized password, you can reset the CBR400 to factory defaults. When you reset the
router, the administrator password will revert back to the Default Password (the last eight digits of the unit‘s MAC
address). Press and hold the reset button on the router unit until the lights flash (10 seconds). You can then log in using
the Default Password.
4.1.1Router Details
The Administrator Login page includes a quick-reference section that shows the following information:
Router Details
Model Number: CBR400
Internet Connection: Connected/Disconnected
Wireless Details
Status: Enabled/Disabled
Clients: The number of attached users.
Channel: The channel number.
Name: The name of the primary network. If you have more than one wireless network enabled, the additional
network names will also be listed here.
Modem Details
Manufacturer: The name of the modem manufacturer (CradlePoint).
Model: The name of the modem model (Internal LTE, for example).
Signal: The strength of the signal (dBm).
CRADLEPOINT CBR400| USER MANUAL Firmware ver. 3.6.1
4.2 Getting Started – First Time Setup
The First Time Setup Wizard will help you customize the name of your wireless network, change passwords to
something you choose, and establish an optimal WiFi security mode. The CBR400 comes out of the box with a unique
password at WPA1/WPA2 WiFi security level.
NOTE: Instructions for the First Time Setup Wizard are also located in the Setup Guide included with the CBR400.
1) Open a browser window and type ―cp/‖ or
―192.168.0.1‖ into the address bar. Press
enter/return.
2) When prompted for your password, type the eight
character Default Password found on the product
label on the bottom of the CBR400 as the last 8
digits of the router‘s MAC address.
3) When you log in for the first time, you will be
automatically directed to the FIRST TIME SETUP
WIZARD. (Otherwise, go to Getting Started → First
Time Setup).
4) CradlePoint recommends that you change the
router‘s ADMINISTRATOR PASSWORD, which is
used to log in to the administration pages. The
administrator password is separate from the WiFi
security password, although initially the Default Password is used for both.
5) You can select your TIME ZONE from a dropdown list. (This may be necessary to properly show time in your router
log, but typically your router will automatically determine your time zone through your browser.) Click NEXT.
CRADLEPOINT CBR400| USER MANUAL Firmware ver. 3.6.1
6) CradlePoint recommends that you customize your
WiFi Network Name. Type in your personalized
Network name here. You can also enable the Guest
Network feature (for more configuration options, see
Network Settings → WiFi / Local Networks and
the Wireless (WiFi) Network Settings section of this
manual).
Choose the WIFI SECURITY MODE that best fits
your needs:
BEST (WPA2): Select this option if your
wireless adapters support WPA2-only mode.
This will connect to most new devices and is
the most secure, but may not connect to older
devices or some handheld devices such as a
PSP.
GOOD (WPA1 & WPA2): Select this option if
your wireless adapters support WPA or
WPA2. This is the most compatible with
modern devices and PCs.
POOR (WEP): Select this option if your
wireless adapters only support WEP. This should only be used if a legacy device that only supports WEP will be
connected to the router. WEP is insecure and obsolete and is only supported in the router for legacy reasons.
The router cannot use 802.11n modes if WEP is enabled; WiFi performance and range will be limited.
NONE (OPEN): Select this option if you do not want to activate any security features.
CradlePoint recommends BEST (WPA2) WiFi security. Try this option first and switch only if you have a device that
CRADLEPOINT CBR400| USER MANUAL Firmware ver. 3.6.1
Choose a personalized WPA PASSWORD or WEP KEY. This password will be used to connect devices to the
router‘s WiFi broadcast once the security settings have been saved.
WPA Password: The WPA Password must be between 8 and 64 characters long. A combination of upper and
lower case letters along with numbers and special characters is recommended to prevent hackers from gaining
access to your network.
WEP Key: A WEP Key must be either a hexadecimal value of 5 or 13 characters or a text value of 10 or 26
CRADLEPOINT CBR400| USER MANUAL Firmware ver. 3.6.1
7) If you are using a 4G WiMAX modem, you will want
to establish the Realm for your carrier. This setting
ensures that the modem, when attached to the
router, will properly connect to your carrier‘s wireless
broadband service. The CBR400 will default to the
Sprint Realm. Select your carrier from the dropdown
menu (options shown below).
CRADLEPOINT CBR400| USER MANUAL Firmware ver. 3.6.1
8) Configuring Failure Check:
It is possible for a WAN interface to go down without
the router recognizing the failure. (For example: the
carrier for a cellular modem goes dormant, or your
Ethernet connection is properly attached to a modem
but the modem becomes disconnected from its Internet
source.) Enable Failure Check to ensure that you can
get out to the Internet via your primary WAN
connection. This option is disabled by default because
it may use data unnecessarily. Use this in combination
with failover, or for cellular modems, use this in
combination with Aggressive Reset (Internet → Connection Manager under Modem Settings in the interface/rule
editor).
Idle Check Interval: Set the number of seconds the router will wait between checks to see if the WAN is still available.
(Default: 30 seconds. Range: 10-3600 seconds.)
Monitor while connected: Select from the dropdown menu. (Default: Off)
Active Ping: A ping request will be sent to the Ping Target. If no data is received, the ping request will be
retried 4 times at 5-second intervals. If still no data is received, the device will be disconnected and failover will
occur. When ―Active Ping‖ is selected, the next line gives an estimate of data usage in this form: ―Active Ping
could use as much as 9.3 MB of data per month.‖ This amount depends on the Idle Check Interval.
Off: Once the link is established the router takes no action to verify that it is still up.
Ping IP Address: If you selected ―Active Ping‖, you will need to input an IP address that will respond to a ping request.
This IP address must be an address that can be reached through your WAN connection (modem/Ethernet). Some
ISPs/Carriers block certain addresses, so choose an address that all of your WAN connections can use. For best
results, select an established public IP address. For example, you might ping Google Public DNS at 8.8.8.8 or Level 3
CRADLEPOINT CBR400| USER MANUAL Firmware ver. 3.6.1
9) Review the details and record your wireless network
name, administrative password, and WPA password
(or WEP key). Move your mouse over the passwords
to selectively reveal each password.
Please record these settings for future access. You
may need this information to configure other wireless
devices.
NOTE: If you are currently using this network, reconnect your
devices to the network using the new wireless network name and
security password.
Click APPLY to save the settings and update them to
your router.
CRADLEPOINT CBR400| USER MANUAL Firmware ver. 3.6.1
4.3 Quick Links
The CradlePoint logo in the upper left-hand corner of all the administration pages is a link to
the Dashboard (Status → Dashboard), which displays fundamental information about the
router.
The black bar across the top provides quick access to important information and controls.
Internet Connection This links to the Connection
Manager (Internet → Connection Manager) where you
can manage your Internet sources.
Click on the image of four signal bars to open a
―Modem Connection Quality‖ popup window that
shows the strength of your Internet signal.
WiFi Clients Click to view a signal strength indicator for
your network, ―WiFi Connection Strength‖.
Logout Click to log out of the administration pages.
CRADLEPOINT CBR400| USER MANUAL Firmware ver. 3.6.1
Getting Started
Status
Network Settings
Internet
System Settings
First Time Setup
IP Passthrough Setup
WiFi Protected Setup
Client List
Dashboard
GPS
GRE Tunnels
Hotspot Clients
Internet Connections
Statistics
System Logs
VPN Tunnels
WiPipe QoS
Content Filtering
DHCP Server
DNS
Firewall
MAC Filter / Logging
Routing
WiFi / Local Networks
WiPipe QoS
Connection Manager
Data Usage
GRE Tunnels
VPN Tunnels
WiFi as WAN / Bridge
WAN Affinity
Administration
Device Alerts
Hotspot Services
Managed Services
Serial Redirector
System Control
System Software
4.4 Configuration Pages
The following table shows the navigation layout of the administration pages. Click on the tabs along the top bar to reveal
the following dropdown menus.
Status – Displays various types of information about your router such as a list of clients that are attached to your
networks (Client List), the details of each Internet source your router is using (Internet Connections), and a map of
your router‘s location (GPS). Very few changes can be made from this tab because the primary purpose is to display
information.
Network Settings – Provides configuration options for the networks, or LAN, created by your router. For example, you
can enable a guest WiFi network (WiFi / Local Networks), set up rules to filter websites (Content Filtering), or create
a traffic-shaping rule to set bandwidth priorities (WiPipe QoS).
Internet – Provides configuration options for the Internet sources, or WAN, used by the router. For example, you can set
up a rule to track how much data you are using per month on a modem (Data Usage), set WiFi to be an Internet
source (WiFi as WAN / Bridge), or set the failback order for your Internet sources (Connection Manager).