CradlePoint CBR400 User Manual

CRADLEPOINT CBR400| USER MANUAL Firmware ver. 3.6.1
Revision
Date
Description
Author
1.0
Sept. 30, 2011
Initial release for Firmware version 3.3.0
Jeremy Cramer
2.0
June 13, 2012
Updated for Firmware version 3.6.1
Jeremy Cramer
Preface
CradlePoint reserves the right to revise this publication and to make changes in the content thereof without obligation to notify any person or organization of any revisions or changes.
Manual Revisions
Trademarks
CradlePoint and the CradlePoint logo are registered trademarks of CradlePoint, Inc. in the United States and other countries. All other company or product names mentioned herein are trademarks or registered trademarks of their respective companies.
Copyright © 2012 by CradlePoint, Inc. All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written consent
by CradlePoint, Inc.
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CRADLEPOINT CBR400| USER MANUAL Firmware ver. 3.6.1
Table of Contents
1 INTRODUCTION ................................................................ 3
1.1 PACKAGE CONTENTS ............................................................. 3
1.2 SYSTEM REQUIREMENTS......................................................... 3
1.3 CBR400 OVERVIEW ............................................................. 3
2 HARDWARE OVERVIEW .................................................... 6
2.1 PORTS, BUTTONS, AND SWITCHES ............................................ 7
2.2 LEDS ................................................................................ 10
3 QUICK START .................................................................. 12
3.1 BASIC SETUP ...................................................................... 12
3.2 CONNECT TO A COMPUTER OR OTHER DEVICE .......................... 13
3.3 COMMON PROBLEMS .......................................................... 16
4 WEB INTERFACE -- ESSENTIALS ........................................ 18
4.1 ADMINISTRATOR LOGIN ....................................................... 19
4.2 GETTING STARTED FIRST TIME SETUP ................................... 21
4.3 QUICK LINKS ...................................................................... 27
4.4 CONFIGURATION PAGES ....................................................... 28
4.5 IP PASSTHROUGH SETUP ...................................................... 30
5 STATUS ........................................................................... 31
5.1 CLIENT LIST........................................................................ 32
5.2 DASHBOARD ..................................................................... 34
5.3 GPS ................................................................................. 37
5.4 GRE TUNNELS ................................................................... 38
5.5 HOTSPOT CLIENTS ............................................................... 39
5.6 INTERNET CONNECTIONS ...................................................... 40
5.7 STATISTICS ......................................................................... 51
5.8 SYSTEM LOGS..................................................................... 54
5.9 VPN TUNNELS ................................................................... 55
5.10 WIPIPE QOS ................................................................... 56
6 NETWORK SETTINGS ....................................................... 57
6.1 CONTENT FILTERING ............................................................ 58
6.2 DHCP SERVER ................................................................... 61
6.3 DNS ................................................................................ 62
6.4 FIREWALL .......................................................................... 65
6.5 MAC FILTER / LOGGING ...................................................... 71
6.6 ROUTING .......................................................................... 73
6.7 WIFI / LOCAL NETWORKS .................................................... 74
6.8 WIPIPE QOS ..................................................................... 92
7 INTERNET ........................................................................ 98
7.1 CONNECTION MANAGER ...................................................... 99
7.2 DATA USAGE ................................................................... 115
7.3 GRE TUNNELS ................................................................. 120
7.4 VPN TUNNELS ................................................................. 125
7.5 WIFI AS WAN / BRIDGE .................................................... 136
7.6 WAN AFFINITY ................................................................ 141
8 SYSTEM SETTINGS ......................................................... 144
8.1 ADMINISTRATION ............................................................. 145
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CRADLEPOINT CBR400| USER MANUAL Firmware ver. 3.6.1
8.2 DEVICE ALERTS ................................................................. 155
8.3 HOTSPOT SERVICES ........................................................... 157
8.4 MANAGED SERVICES ASK YOUR CRADLEPOINT SALES
REPRESENTATIVE FOR DETAILS ............................................. 162
8.5 SERIAL REDIRECTOR ........................................................... 165
8.6 SYSTEM CONTROL ............................................................. 167
8.7 SYSTEM SOFTWARE ........................................................... 168
9 GLOSSARY..................................................................... 169
10 APPENDIX ................................................................... 183
10.1 REGULATORY INFORMATION ............................................. 183
10.2 WARRANTY INFORMATION ............................................... 183
10.3 SPECIFICATIONS .............................................................. 184
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CRADLEPOINT CBR400| USER MANUAL Firmware ver. 3.6.1
1 INTRODUCTION
1.1 Package Contents
CradlePoint Compact Broadband Router (CBR400) AC power adapter (12V, 1.5A) WARNING: using a power adapter other than the one provided may damage the
CBR400 and will void the warranty
Quick Start Guide
1.2 System Requirements
At least one Internet source: an Ethernet-based modem, a broadband data modem with active subscription
(USB, ExpressCard), or WiFi as WAN.
Windows 2000/XP/7, Mac OS X, or Linux computer (with WiFi adapter802.11n recommendedfor WiFi
functionality).
Internet Explorer v6.0 or higher, Firefox v2.0 or higher, Safari v1.0 or higher.
1.3 CBR400 Overview
FLEXIBLE, RELIABLE, SECURE
The CradlePoint Compact Broadband Router (CBR400) provides advanced support for distributed operations and emerging industries that require flexible, reliable and secure Internet access such as temporary Internet installations, additional network bandwidth or for kiosks, digital signage, and other Machine-to-Machine (M2M) applications.
FEATURE RICH
The CBR400 is a feature-rich business router in a small package. Built for business applications like travel, mobile workgroups, or stationary remote Internet access, you can rely on CradlePoint‘s advanced networking features like WiPipe Security, VPN Termination, and Failover/Failback (which protects network uptime in case primary data service fails) - keeping your business online. Standard on the CBR400 are additional security features such as multiple WiFi encryption modes (WEP, WPA, WPA2 Personal and Enterprise) and a built-in firewall, which prevent unauthorized use of your connection.
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EXTENSIVE MODEM SUPPORT
CradlePoint routers are built to work with most popular 4G/3G Modems from: AT&T, Bell Canada, Clearwire, Cricket, Rogers, Sprint, T-Mobile, Telus, US Cellular, Verizon Wireless, & Virgin Mobile (modem and service sold separately).
ENHANCED WIFI
350+ feet of WiFi Range, 2x2 MIMO, two SSIDs
Wireless ―N‖ WiFi (802.11n + legacy 802.11b/g)  Supports up to 16 WiFi connections at a time 2.4 GHz WiFi broadcast Maximum security with both Public and Private networks
ADDITIONAL FEATURES
Plug-and-Play support for over 120 broadband data modems, allowing for site-specific carrier/service selection for
broadest deployment
Standardized platform and centralized remote management IP passthrough Compatible with Cisco, SonicWall, and other VPN termination systems Establish continuous uptime with optimum total cost of ownership for broad deployment Centralize the administration and monitoring of distributed routers using WiPipe Central Simple to install, configure and maintain with minimal impact on IT Virtual LAN capabilities Data Usage section that allows users to track and manage modem use relative to data plans NAT-less routing VPN NAT traversal
1.3.1 Captive Portal
The Captive Portal solution provided by CradlePoint routers enables businesses to provide their customers with a public WiFi hotspot with access controls. The controls can be as simple as requiring acceptance of a Terms of Service agreement, while Advanced features allow administrators to control and monitor usage, require login, direct users to specific web pages, provide revenue through services fees or paid advertising, and more.
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1.3.2 WiPipe Central CradlePoint‘s cloud-based router management service allows for remote monitoring, configuration, and firmware updates
of deployed routers like the CBR400. WiPipe Central drastically simplifies router administration for businesses using multiple routers. WiPipe Central can be purchased separately at http://cradlepoint.com/support/wipipe-central.
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2 HARDWARE OVERVIEW
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2.1 Ports, Buttons, and Switches
3G/4G USB Modem Port: Insert a modem with an active data plan as one possible Internet source. Power On/Off:
1 = On 0 = Off
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Ethernet Port: By default, the Ethernet port is configured as a LAN (Local Area Network) port, but it can be reconfigured as a WAN (Wide Area Networkyour Internet source) port in Network Settings WiFi / Local Networks. Connect to local devices with the LAN setting, or connect to an Ethernet-based modem with the WAN setting.
Power 12v DC: Connect the included power supply to the wall and your CBR400.
ExpressCard Modem Port: Insert a modem with an active data plan as one possible Internet source. ExpressCard Lock: Switch to lock an ExpressCard modem in place.
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Factory Default Reset: You can return your router to factory default settings by pressing and holding the Reset button. This button is recessed, so it requires a pointed object such as a paper clip to press. Press and hold for 10 seconds to initiate reset.
3G/4G Modem Signal Strength Button: When pressed the bar LEDs indicate signal strength from the USB or ExpressCard modems. The signal strength is shown for 10 seconds if the modem does not support concurrent data connection and signal strength measurement. Tapping this button will toggle the Modem Signal Strength display on and off.
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2.2 LEDs
Power:
Green = Router on No light = Router off
Ethernet:
Green = Ethernet connected Blinking green = Ethernet activity No light = Ethernet disconnected or link failure
WiFi:
Green = WiFi on and operating normally No light = WiFi radio off by administration setting
USB Status:
Green = Active data connection Blinking green = Connecting Blinking amber = Cellular data connection error No light = Modem disconnected
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Factory reset button detected
WiFi and USB LEDs blink amber twice
Error during USB firmware
upgrade
WiFi and USB LEDs blink red
ExpressCard Status:
Green = Active data connection Blinking green = Connecting Blinking amber = Cellular data connection error No light = Modem disconnected
Modem Signal Strength:
Green = Active data connection Blinking green = Connecting Blinking amber = Cellular data connection error No light = Modem disconnected
Modem Signal Strength: These bars indicate modem signal strength when the signal strength button is momentarily depressed.
Additional LED Indications:
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3 QUICK START
3.1 Basic Setup
Your router requires an Internet source. Insert a supported USB or ExpressCard modem, connect a Cable or DSL
modem to the Ethernet port (this requires a settings change because the Ethernet port is not set as WAN by default; see Ethernet Port Configuration in Network Settings WiFi / Local Networks), or connect to an available WiFi source (see Internet WiFi as WAN Settings to enable WiFi as WAN). For Failover/Failback functionality, you will need at least two of these sources (for example: one Ethernet source and one USB modem).1
Connect the 12v DC power adapter to the router and a power source. Flip the power switch to the ON position; this
should illuminate the green Power Status LED.
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1
Data Modem Not Included. This Product Requires an Activated Data Modem or Phone with Data Plan for Full Functionality. See your Cellular/3G/4G Service Provider for Details
on Coverage and Data Plan Options
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3.2 Connect to a Computer or other Device
3.2.1 Wireless Network Connection
1) Find the network. On a WiFi-enabled computer or device, open the window or dropdown menu that allows you to access wireless networks. The CBR400 network will appear on the list: select this network.
2) Log in. You will need to input the Default Password when prompted. The Default Password is the last eight digits of the router‘s MAC address, which can be found on the product box or on the product label on the bottom of the router.
NOTE: If more than one CBR400 wireless router is visible, you can find the correct unit by checking for its SSID (service set identifier; the unique name of the local network). The SSID can be found on the bottom of the router in the form CBR400-xxx, where ―xxx‖ is the last 3 digits of the router‘s MAC address.
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3.2.2 Accessing the Administration Pages For most users, the CBR400 Router can be
used immediately without any special configuration changes. If you would like to change your network name or password or configure any of the advanced features of the CBR400, you will need to log in to the administration pages:
Access your router‘s Administrator
Login screen by opening a web
browser window and typing cp/ (your network‘s default hostname) or the IP address 192.168.0.1 into the address bar.
Enter your Default Password. This password can be found on the bottom of the CBR400 as the last eight digits of
the MAC address. Then click the LOGIN button.
When you log in for the first time, you will be automatically directed to the First Time Setup Wizard. Follow the
instructions given with the Wizard or see Getting Started – First Time Setup for more information about using the First Time Setup Wizard.
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3.2.3 Connect to the Internet If you used the First Time Setup Wizard, you might have
changed the ―WiFi Network Name‖ or the ―Security Mode‖ password. If so, you will need to reconnect to the CBR400 network.
Find the network. Look for your new personalized
network name (or the default SSID of the form ―CBR400­xxx).
Log in using your new personalized WiFi security
password (or the Default Password found the bottom of the router as the last eight digits of the MAC address).
Your network should now be up and running, and users who have the security password can access the network on WiFi-enabled devices.
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3.3 Common Problems
This section contains a list of some of the most common issues faced by users of the CBR400. Please visit CradlePoint Knowledgebase at http://knowledgebase.cradlepoint.com/ for more help and answers to your
other questions.
3.3.1 Your USB or ExpressCard Modem Does Not Work With the Router If your USB data or ExpressCard is not working with the router, check the list of supported devices at
http://www.cradlepoint.com/modems to ensure you are using a supported device and carrier. The device you are
using must be supported on the carrier network providing your cellular service or it‘s considered an unsupported device, even if it is supported on another carrier‘s network.
Sometimes a USB data modem needs to be updated or have other configurations set correctly in order to make a
connection through the router. If your USB Modem has not been updated recently, it is recommended that you do so if it is having trouble connecting to the CBR400. Insert your USB data modem into your PC and access the Internet using the software provided by your cellular carrier. Follow the directions provided to complete the update. Once you have updated your USB data modem, reconnect the cellular device to your CradlePoint router and connect to the Internet.
If you are using a 4G WiMAX modem you need to set the WiMAX Realm. This can be done on the administration
pages. Log in using the hostname ―cp/or IP address http://192.168.0.1 in your browser. On page 3 of the First Time Setup Wizard (go to Getting Started First Time Setup), you can set the WiMAX Realm. Be sure to click Apply on page 4 to save the change.
Some wireless carriers provide more than one Access Point Name (APN) that a modem can connect to. If you wish
to specify the APN, this can be done on the administration pages. Log in using the hostname ―cp/or IP address http://192.168.0.1 in your browser. Go to Internet Modem Settings. In the Modem Configuration section, select your modem and click ―Configure.‖ There is an Access Point Name field: Enter the APN and click Apply. Some APN examples are isp.cingular, ecp.tmobile.com, and vpn.com. The modem must be removed and reinserted (or the router must be rebooted) for this change to take effect.
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If the above issues have been resolved and you can connect to the router but you cannot get Internet through it
using your modem, you may need to upgrade the router firmware. Use your computer (you may need to plug your modem directly into your computer if you don‘t have another way to access the Internet) to download the latest firmware for the router (go to http://www.cradlepoint.com/support/cbr400 and scroll over firmware at the bottom of the page). Then log in to the router administration pages and manually upload the firmware. Go to System Settings → System Software and click on ―Manual Firmware Upload‖.
If you are still unable to access the Internet after following the above directions, contact CradlePoint Technical
Support for further assistance.
3.3.2 You are Connected to the Router but Cannot Connect to the Internet
The status LEDs of your router will give you an indication whether or not a proper connection is being made. If the USB data modem LEDs are not illuminated, your modem is not connected and online. You may need to update firmware. Refer to the previous section, Your USB or ExpressCard Modem Does Not Work With The Router.‖
If you are still not online after updating, call CradlePoint Technical Support for further assistance.
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4 WEB INTERFACE -- ESSENTIALS
The CBR400 has a Web interface for configuration and administration of all features. The interface is organized with a button for toggling between Basic Mode and Advanced Mode and 5 tabs at the top of the screen:
Getting Started Status Network Settings Internet System Settings
Web Interface Essentials contains the following sections to help you more quickly and easy navigate these administration pages:
4.1 Administrator Login
4.2 Getting Started – First Time Setup
4.3 Quick Links
4.4 Configuration Pages
4.5 IP Passthrough Setup
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4.1 Administrator Login
To access the administration pages, open a Web browser and type the hostname ―cp/‖ or IP address http://192.168.0.1 into the address bar. The Administrator Login page will appear.
Log in using your administrator password. Initially, this password can be found on the bottom of the CBR400 unit as the last eight digits of the unit‘s MAC address.
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You may have changed the administrator password during initial setup using the First Time Setup Wizard. Log in using your personalized administrator password.
If you have forgotten your personalized password, you can reset the CBR400 to factory defaults. When you reset the router, the administrator password will revert back to the Default Password (the last eight digits of the unit‘s MAC address). Press and hold the reset button on the router unit until the lights flash (10 seconds). You can then log in using the Default Password.
4.1.1 Router Details
The Administrator Login page includes a quick-reference section that shows the following information:
Router Details
Model Number: CBR400  Internet Connection: Connected/Disconnected
Wireless Details
Status: Enabled/Disabled  Clients: The number of attached users.  Channel: The channel number.  Name: The name of the primary network. If you have more than one wireless network enabled, the additional
network names will also be listed here.
Modem Details
 Manufacturer: The name of the modem manufacturer (CradlePoint).  Model: The name of the modem model (Internal LTE, for example).  Signal: The strength of the signal (dBm).
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4.2 Getting Started – First Time Setup
The First Time Setup Wizard will help you customize the name of your wireless network, change passwords to something you choose, and establish an optimal WiFi security mode. The CBR400 comes out of the box with a unique password at WPA1/WPA2 WiFi security level.
NOTE: Instructions for the First Time Setup Wizard are also located in the Setup Guide included with the CBR400.
1) Open a browser window and type ―cp/or 192.168.0.1 into the address bar. Press enter/return.
2) When prompted for your password, type the eight character Default Password found on the product label on the bottom of the CBR400 as the last 8 digits of the router‘s MAC address.
3) When you log in for the first time, you will be automatically directed to the FIRST TIME SETUP
WIZARD. (Otherwise, go to Getting Started First Time Setup).
4) CradlePoint recommends that you change the router‘s ADMINISTRATOR PASSWORD, which is used to log in to the administration pages. The administrator password is separate from the WiFi security password, although initially the Default Password is used for both.
5) You can select your TIME ZONE from a dropdown list. (This may be necessary to properly show time in your router log, but typically your router will automatically determine your time zone through your browser.) Click NEXT.
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6) CradlePoint recommends that you customize your WiFi Network Name. Type in your personalized Network name here. You can also enable the Guest Network feature (for more configuration options, see Network Settings WiFi / Local Networks and the Wireless (WiFi) Network Settings section of this manual).
Choose the WIFI SECURITY MODE that best fits your needs:
BEST (WPA2): Select this option if your
wireless adapters support WPA2-only mode. This will connect to most new devices and is the most secure, but may not connect to older devices or some handheld devices such as a PSP.
GOOD (WPA1 & WPA2): Select this option if
your wireless adapters support WPA or WPA2. This is the most compatible with modern devices and PCs.
POOR (WEP): Select this option if your
wireless adapters only support WEP. This should only be used if a legacy device that only supports WEP will be connected to the router. WEP is insecure and obsolete and is only supported in the router for legacy reasons. The router cannot use 802.11n modes if WEP is enabled; WiFi performance and range will be limited.
NONE (OPEN): Select this option if you do not want to activate any security features.
CradlePoint recommends BEST (WPA2) WiFi security. Try this option first and switch only if you have a device that
is incompatible with WPA2.
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Choose a personalized WPA PASSWORD or WEP KEY. This password will be used to connect devices to the router‘s WiFi broadcast once the security settings have been saved.
WPA Password: The WPA Password must be between 8 and 64 characters long. A combination of upper and
lower case letters along with numbers and special characters is recommended to prevent hackers from gaining access to your network.
WEP Key: A WEP Key must be either a hexadecimal value of 5 or 13 characters or a text value of 10 or 26
characters.
Click NEXT.
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7) If you are using a 4G WiMAX modem, you will want to establish the Realm for your carrier. This setting ensures that the modem, when attached to the router, will properly connect to your carrier‘s wireless broadband service. The CBR400 will default to the Sprint Realm. Select your carrier from the dropdown menu (options shown below).
Clear - clearwire-wmx.net Rover - rover-wmx.net Sprint 3G/4G - sprintpcs.com Xohm - xohm.com BridgeMAXX - bridgeMAXX.com Time Warner Cable - mobile.rr.com Comcast - mob.comcast.net
NOTE: If you use a 3G or LTE modem you can safely skip this step.
Click NEXT.
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8) Configuring Failure Check: It is possible for a WAN interface to go down without
the router recognizing the failure. (For example: the carrier for a cellular modem goes dormant, or your Ethernet connection is properly attached to a modem but the modem becomes disconnected from its Internet source.) Enable Failure Check to ensure that you can get out to the Internet via your primary WAN connection. This option is disabled by default because it may use data unnecessarily. Use this in combination with failover, or for cellular modems, use this in combination with Aggressive Reset (Internet Connection Manager under Modem Settings in the interface/rule editor).
Idle Check Interval: Set the number of seconds the router will wait between checks to see if the WAN is still available. (Default: 30 seconds. Range: 10-3600 seconds.)
Monitor while connected: Select from the dropdown menu. (Default: Off)
Active Ping: A ping request will be sent to the Ping Target. If no data is received, the ping request will be
retried 4 times at 5-second intervals. If still no data is received, the device will be disconnected and failover will
occur. When ―Active Ping‖ is selected, the next line gives an estimate of data usage in this form: ―Active Ping
could use as much as 9.3 MB of data per month.‖ This amount depends on the Idle Check Interval.
Off: Once the link is established the router takes no action to verify that it is still up.
Ping IP Address: If you selected ―Active Ping‖, you will need to input an IP address that will respond to a ping request.
This IP address must be an address that can be reached through your WAN connection (modem/Ethernet). Some ISPs/Carriers block certain addresses, so choose an address that all of your WAN connections can use. For best results, select an established public IP address. For example, you might ping Google Public DNS at 8.8.8.8 or Level 3
Communications at 4.2.2.2.
Click NEXT.
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9) Review the details and record your wireless network name, administrative password, and WPA password (or WEP key). Move your mouse over the passwords to selectively reveal each password.
Please record these settings for future access. You may need this information to configure other wireless devices.
NOTE: If you are currently using this network, reconnect your devices to the network using the new wireless network name and security password.
Click APPLY to save the settings and update them to your router.
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4.3 Quick Links
The CradlePoint logo in the upper left-hand corner of all the administration pages is a link to the Dashboard (Status Dashboard), which displays fundamental information about the router.
The black bar across the top provides quick access to important information and controls.
Internet Connection This links to the Connection Manager (Internet Connection Manager) where you can manage your Internet sources.
Click on the image of four signal bars to open a
―Modem Connection Quality‖ popup window that
shows the strength of your Internet signal.
WiFi Clients Click to view a signal strength indicator for your network, ―WiFi Connection Strength‖.
Logout Click to log out of the administration pages.
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Getting Started
Status
Network Settings
Internet
System Settings
First Time Setup IP Passthrough Setup WiFi Protected Setup
Client List Dashboard GPS GRE Tunnels Hotspot Clients Internet Connections Statistics System Logs VPN Tunnels WiPipe QoS
Content Filtering DHCP Server DNS Firewall MAC Filter / Logging Routing WiFi / Local Networks WiPipe QoS
Connection Manager Data Usage GRE Tunnels VPN Tunnels WiFi as WAN / Bridge WAN Affinity
Administration Device Alerts Hotspot Services Managed Services Serial Redirector System Control System Software
4.4 Configuration Pages
The following table shows the navigation layout of the administration pages. Click on the tabs along the top bar to reveal the following dropdown menus.
Status – Displays various types of information about your router such as a list of clients that are attached to your
networks (Client List), the details of each Internet source your router is using (Internet Connections), and a map of your router‘s location (GPS). Very few changes can be made from this tab because the primary purpose is to display information.
Network Settings – Provides configuration options for the networks, or LAN, created by your router. For example, you
can enable a guest WiFi network (WiFi / Local Networks), set up rules to filter websites (Content Filtering), or create a traffic-shaping rule to set bandwidth priorities (WiPipe QoS).
Internet – Provides configuration options for the Internet sources, or WAN, used by the router. For example, you can set
up a rule to track how much data you are using per month on a modem (Data Usage), set WiFi to be an Internet source (WiFi as WAN / Bridge), or set the failback order for your Internet sources (Connection Manager).
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