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Homelife Care User Guide
Contents
What’s in your Homelife Care system 4
Setting up Homelife Care 5
Getting to know your system 6
Thank you for choosing
Automatic Fall Detection Pendant 8
Hub 10
Testing your Homelife Care system 13
Testing your Pendant 14
Testing your Hub 16
Using your Homelife Care system in an emergency 18
Battery life information 20
Completing your Vial of Life 22
Contacting us for support Back cover
Live more confidently and independently,
knowing that we’re here for you 24/7/365.
2 3
This guide provides important information about your Homelife Care system,
including details about your devices and helpful tips on how to use the system.
What’s in your Homelife Care system
Setting up Homelife Care
Homelife Care is a medical alert system that includes a mobile Hub,
an Automatic Fall Detection Pendant, and the Family App.
TIP: Keep this guide handy as you familiarize yourself with your system–especially
in the fi rst few days. While your Homelife Care system is simple to use, this
guide will help you get comfortable as you learn to use each device.
We’ve got you covered
During your installation appointment, our Homelife Care expert
will walk you through the setup and use of your Homelife Care
system. We’ll help you:
• Set up your Homelife Care system in the most optimal
location within your home.
• Pair all your Homelife Care devices to each other and ensure
they’re functioning as expected.
• Ensure you know how to operate your Homelife Care system
and answer any questions you may have.
• Tell you about the Homelife Care Family App and all the ways
it can help you stay connected with your loved ones, and stay
informed during an emergency.
4 5
Getting to know your system
Automatic
Fall Detection
Pendant
Hub
The Automatic Fall Detection Pendant is a lightweight,
wearable device that can recognize a fall. The
Pendant has state-of-the-art automatic fall detection
technology so it can call for help even if you’re
unable to.
And, the built-in panic button can be pressed at any
time to get help at a moment’s notice. It can even
be worn in the shower.
The Hub is the heart of the Homelife Care system.
It provides two-way communication with our
Professional Care Center 24/7, so you can call for
assistance any time you need from anywhere* by
simply pressing the Emergency Call Button.
The Hub connects to the Pendant and the Family App,
so it’s important that it remains powered on and
charged at all times.
EMERGENCY IN
PROGRESS
Started at 5:22 pm
00:35
hour mins
Mom
On Pendant
3000 SW 104th St Ste. 3, Oklahoma City, OK 73159
GET LOCATION ON MAP
For updates on the situation, call us
LIVE SUPPORT
Family App
The Family App keeps you and your caregivers
connected with daily check-ins, medication and
appointment reminders and other important
notifi cations all without disrupting your lifestyle.
Since the Hub is equipped with GPS, in the event of
an emergency, the app will send real-time location
notifi cations and directions to contacts keeping them
informed during the incident.
The app is available on iOS and Android devices.
While the Homelife Care system will work perfectly
well without the app, we recommend using the
app if you have a smartphone given all the benefi ts
mentioned above. If you choose not to use the
Family App, we’ll contact the emergency contacts
you’ve provided that are listed on your account.
Learn more about how to use the app in the
Family App User Guide.
*Subject to cellular calling availability, coverage limits of carrier, and other environmental factors.
Apple and the Apple logo are trademarks of Apple, Inc. App Store is a service mark of Apple, Inc.
6 7
Google Play and the Google Play logo are trademarks of Google LLC.
Hub
Speaker
Emergency
Call Button
Low Battery
Indicator (red)
Cellular Indicator
(green)
TEST Button
ON/OFF Button
GPS Indicator
(yellow)
Charging Cradle
(Keep Hub docked on
charging cradle when
you are home so it will
be ready at all times)
Important information and tips
• The Hub can be used at home or away from home.
• Connected by a cellular signal, it doesn’t need a phone or
internet connection. As long as there’s cell service, you have
access to 24/7 support.
• Keep the Hub with you when you leave your home. It slips
easily into a purse or pocket, or by using the clip-on lanyard.
• When you’re at home, keep the Hub on its charging cradle.
When fully charged it has a 24 hour battery life.
Free Accessory:
Clip-on lanyard
8 9
Automatic Fall* Detection Pendant
Important information and tips
• The Pendant only works away from home when you take your
Hub with you.
Lanyard
• It works up to 350 feet from the Hub, which is about the length
of a football field.**
LED
• For best results, wear the Pendant on the outside of your
clothing.
Emergency
Call Button
Technical Support
Use Only
• If there’s a false alarm, like a dropped Pendant, hold down the
blue button for 3 seconds to cancel the emergency call.
• The Pendant is water-resistant, so it can be worn in the shower
or bath or while walking in the rain.
*The Automatic Fall Detection Pendant does not detect 100% of falls. If able,
you should always push your Emergency Call Button when you need assistance.
The Automatic Fall Detection Pendant is not intended to replace a caregiver if
you’re dealing with serious health issues. **Signal strength may be impacted by
environmental factors.
10 11
Testing your Homelife Care system
While the Homelife Care system is designed to run reliably for
long periods of time, we recommend for your safety that you
test your system once every month.
A good way to remember to test your system monthly is to do
it on the date of your birthday. For example, if your birthday
falls on October 21, then create a reminder to test your system
on the 21st of each month.
The following pages outline the steps to successfully complete
a test on your Homelife Care system.
12 13
STEP
1
Testing your Homelife Care system
Testing your Pendant
a
Make sure you can see your Hub, then press
the blue button on your Pendant to initiate an
emergency call.
b
Your Hub will say “Call in Progress” and the
Emergency Button will illuminate green to confirm
that it has received your signal and initiated a call
to our Professional Care Center.
c
When one of our Care Agents picks up, tell him
or her that you’re testing your system and you do
not need emergency assistance.
d
The Care Agent will confirm that you do not need
assistance, and then end the call.
Canceling a
Detected Fall
a
If your Pendant detects a
fall, but you do not need
assistance:
1. The Pendant will start
to beep indicating that
a fall was detected.
c
b
2. If not an actual fall, simply
hold the blue button for
3 seconds and the alarm
will cancel.
3. The Pendant will beep
e
Once the call has ended, go to Step 2 on the next
page to test your Hub.
14 15
3 times quickly to indicate
there will not be a call.
STEP
2
Testing your Homelife Care system
Testing your Hub
a
Ensure that the Hub’s power is on and the
green power light is lit.
b
Press the Emergency Call Button to initiate an
emergency call to our Professional Care Center.
c
The Emergency Call Button will illuminate green.
d
When one of our Care Agents picks up, tell him or
her that you’re testing your system and you do
not need emergency assistance.
b
c
e
The Care Agent will confirm that you do not
need assistance, and then end the call.
16 17
a
Using Your Homelife Care system
in an emergency
In the event of an incident, one of three things
will happen:
The Pendant will detect a fall and automatically
1
call for help.
You’ll press the blue Emergency Call Button on
2
the Pendant.
A Homelife Care Agent will fi rst call the Hub. If there’s no
response, we’ll then call you at the phone number listed on the
account.
If we’re unable to reach you, we’ll contact emergency services
and dispatch fi rst responders.
We’ll also contact your emergency contacts in the order listed
in the Family App. If any of the contacts confi rm a false alarm,
we’ll contact dispatch to cancel the emergency call.
If we’re unable to clear the dispatch, our Care Agent will
confi rm the status with EMS, and keep loved ones informed
through the Family App.
You’ll press the gray Emergency Call Button on
3
the Hub.
18 19
See the Family App User Guide for information about how the
app helps in an emergency.
Battery life Information
UP TO
18
MONTHS
The Pendant has a battery life
of up to 18 months.
The Family App displays the battery
level of the Pendant and will send a
notification when there’s approximately
3 months of battery life remaining.
When your battery life is low, contact
Homelife Care support and ask for a
replacement.
A replacement Pendant with a new
battery will be mailed to your home. The
old Pendant with the low battery will
need to be mailed back to Homelife Care
in a pre-addressed envelope. There is no
cost to replace the Pendant.
The Hub has a 24-hour battery
charge when it’s not on the
charging cradle.
When you’re at home, keep the Hub
docked on the charging cradle so
it will be ready at all times.
24
HOUR
CHARGE
20 21
Completing your Vial of Life
The Vial of Life is designed to provide first responders all the
information they need to help you in an emergency situation in your
home if you’re unable to communicate.
Follow these steps to complete your Vial of Life:
1
Fill out the Vial of Life Emergency Medical Information form.
Place the Vial of Life form inside the plastic sleeve.
2
Place the plastic sleeve with the completed form on
3
your refrigerator using the magnet. If your refrigerator
isn’t magnetic, tape the form to the cabinet nearest
your fridge.
22 23
VIAL OF LIFE
CUSTOMER SUPPORT
1–800–558–6090
cox.com/HomelifeCare
24
© 2020 Cox Communications, Inc. All rights reserved.
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