Cox Homelife Care User Manual
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Homelife Care User Guide
Contents
What’s in your Homelife Care system 4
Setting up Homelife Care 5
Getting to know your system 6
Thank you for choosing
Automatic Fall Detection Pendant 8
Hub 10
Testing your Homelife Care system 13
Testing your Pendant 14
Testing your Hub 16
Using your Homelife Care system in an emergency 18
Battery life information 20
Completing your Vial of Life 22
Contacting us for support Back cover
Live more confidently and independently,
knowing that we’re here for you 24/7/365.
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This guide provides important information about your Homelife Care system,
including details about your devices and helpful tips on how to use the system.
What’s in your Homelife Care system
Setting up Homelife Care
Homelife Care is a medical alert system that includes a mobile Hub,
an Automatic Fall Detection Pendant, and the Family App.
TIP: Keep this guide handy as you familiarize yourself with your system–especially
in the fi rst few days. While your Homelife Care system is simple to use, this
guide will help you get comfortable as you learn to use each device.
We’ve got you covered
During your installation appointment, our Homelife Care expert
will walk you through the setup and use of your Homelife Care
system. We’ll help you:
• Set up your Homelife Care system in the most optimal
location within your home.
• Pair all your Homelife Care devices to each other and ensure
they’re functioning as expected.
• Ensure you know how to operate your Homelife Care system
and answer any questions you may have.
• Tell you about the Homelife Care Family App and all the ways
it can help you stay connected with your loved ones, and stay
informed during an emergency.
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Getting to know your system
Automatic
Fall Detection
Pendant
Hub
The Automatic Fall Detection Pendant is a lightweight,
wearable device that can recognize a fall. The
Pendant has state-of-the-art automatic fall detection
technology so it can call for help even if you’re
unable to.
And, the built-in panic button can be pressed at any
time to get help at a moment’s notice. It can even
be worn in the shower.
The Hub is the heart of the Homelife Care system.
It provides two-way communication with our
Professional Care Center 24/7, so you can call for
assistance any time you need from anywhere* by
simply pressing the Emergency Call Button.
The Hub connects to the Pendant and the Family App,
so it’s important that it remains powered on and
charged at all times.
EMERGENCY IN
PROGRESS
Started at 5:22 pm
00:35
hour mins
Mom
On Pendant
3000 SW 104th St Ste. 3, Oklahoma City, OK 73159
GET LOCATION ON MAP
For updates on the situation, call us
LIVE SUPPORT
Family App
The Family App keeps you and your caregivers
connected with daily check-ins, medication and
appointment reminders and other important
notifi cations all without disrupting your lifestyle.
Since the Hub is equipped with GPS, in the event of
an emergency, the app will send real-time location
notifi cations and directions to contacts keeping them
informed during the incident.
The app is available on iOS and Android devices.
While the Homelife Care system will work perfectly
well without the app, we recommend using the
app if you have a smartphone given all the benefi ts
mentioned above. If you choose not to use the
Family App, we’ll contact the emergency contacts
you’ve provided that are listed on your account.
Learn more about how to use the app in the
Family App User Guide.
*Subject to cellular calling availability, coverage limits of carrier, and other environmental factors.
Apple and the Apple logo are trademarks of Apple, Inc. App Store is a service mark of Apple, Inc.
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Google Play and the Google Play logo are trademarks of Google LLC.
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