Cox Homelife User Manual
USER GUIDE
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Contents
CONTENTS
Components and Operation
Touchscreen Control Panel
About the Touchscreen Display
Home Screen
Security Status Header
System and Zone Trouble Header
Arming and Disarming the System
Arming the System
Bypassing Zones .................................................................................................... 10
Disarming the System
Panic Alarms
Dashboard View
Event History
Passcodes and Passwords ........................................................................................ 12
Central Station Passcode ....................................................................................... 12
Keypad Codes ........................................................................................................ 13
.......................................................................................................... 8
......................................................................................................... 11
.................................................................................................... 12
......................................................................................................... 12
.......................................................................................... 7
.......................................................................................... 8
................................................................................ 8
........................................................................................... 8
......................................................................... 9
.......................................................................... 10
................................................................................................ 10
........................................................................................... 11
Touchscreen Settings
Touchscreen Brightness ......................................................................................... 14
Automatic Screen Dimming .................................................................................... 14
Screen Nighttime Settings ..................................................................................... 15
Screensaver Configuration ..................................................................................... 15
Clean Screen .......................................................................................................... 15
Sound Configuration ............................................................................................... 16
Audible Feedback ................................................................................................... 16
Sensors and Zones
Change Zone Order................................................................................................ 17
Touchscreen Apps ..................................................................................................... 18
Installing Touchscreen Apps .................................................................................. 18
Reordering Apps on the Home Screen ................................................................... 18
Uninstalling Touchscreen Apps .............................................................................. 19
Home Device Management Apps ............................................................................. 20
Cameras
................................................................................................................. 20
.............................................................................................. 14
.................................................................................................. 17
Thermostats
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............................................................................................................ 20
CONTENTS
Lights
...................................................................................................................... 21
System Testing & Verification .................................................................................... 22
Account Information ................................................................................................ 22
Alarm Test .............................................................................................................. 22
Testing Connectivity ............................................................................................... 22
WI-FI and Cellular Signal Strength ......................................................................... 23
Reboot Touchscreen .............................................................................................. 23
Keypads and Key Fobs ................................................................................................. 24
Wireless Keypad ........................................................................................................ 24
Checking System Status ......................................................................................... 24
Arming the System ................................................................................................. 24
Arm Away Mode ..................................................................................................... 24
Arm Stay ................................................................................................................. 25
Disarming the System ............................................................................................. 25
Sending A Panic Alarm .......................................................................................... 25
Guest Key Fob .......................................................................................................... 26
Arming the System ................................................................................................. 26
Disarming the System ............................................................................................. 26
Checking System Status ......................................................................................... 27
Sending a Panic Alarm ........................................................................................... 27
Extended Range Key Fob .......................................................................................... 27
Arming the System ................................................................................................. 27
Disarming the System ............................................................................................. 28
Checking System Status ......................................................................................... 28
Sending a Panic Alarm ........................................................................................... 28
Door Locks .................................................................................................................... 29
Setting User Codes .................................................................................................... 29
Locking the Door ........................................................................................................ 29
Unlocking the Door .................................................................................................... 29
Subscriber Portal Access .............................................................................................. 30
Signing In ................................................................................................................... 30
Navigating the Subscriber Portal ................................................................................ 31
My Home Page ....................................................................................................... 31
Cameras ................................................................................................................. 32
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CONTENTS
Security .................................................................................................................... 33
Arming & Disarming ................................................................................................. 33
Security Zones ......................................................................................................... 33
Door Locks ............................................................................................................... 34
Thermostats ............................................................................................................. 34
Lights ...................................................................................................................... 35
CVR Playback .......................................................................................................... 35
Help Center .............................................................................................................. 36
Shop......................................................................................................................... 36
Activity ...................................................................................................................... 36
Rules ........................................................................................................................ 37
More Menu ............................................................................................................... 37
Keypad Codes ...................................................................................................... 37
Account ................................................................................................................. 38
Secret Word .......................................................................................................... 38
Alarm Permit & Registration .................................................................................. 39
Contacts ................................................................................................................ 40
Apps ...................................................................................................................... 41
Mobile App .................................................................................................................... 42
Sign In Screen ............................................................................................................ 42
Settings ...................................................................................................................... 43
Take a Tour ................................................................................................................ 43
Support ..................................................................................................................... 43
Security ...................................................................................................................... 43
Security Zones ........................................................................................................... 44
Door Locks ................................................................................................................. 44
Cameras .................................................................................................................... 45
Lights ......................................................................................................................... 45
Thermostats ............................................................................................................... 46
Help Center ................................................................................................................ 47
Activity........................................................................................................................ 47
Rules .......................................................................................................................... 48
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CONTENTS
More Menu ................................................................................................................ 48
Manage Devices ................................................................................................... 48
Pages .................................................................................................................... 48
Keypad Codes ...................................................................................................... 49
Account ................................................................................................................. 49
Contacts ................................................................................................................ 50
System Settings ................................................................................................... 51
Getting Started ...................................................................................................... 51
Take a Tour ........................................................................................................... 51
Important Notes .......................................................................................................... 52
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Advanced Security and Automation for your life
This User Guide is designed to help you learn how to take full advantage of your
new system to protect , to monitor, and to control the things that matter most in your
life. The guide covers the components of your system; describes how to program,
arm and disarm it; and discusses the ways you can control your system remotely—
from a laptop or tablet computer, key fob, smart phone or tablet.
If you have questions, please visit us online or call us 24/7.
Online Support: www.cox.com/homelifesupport
Online Subscriber Portal: https://portal.coxhomelife.com
Toll-free: 1-877-404-2568
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COMPONENTS AND OPERATION
Components and Operation
Depending on what you have purchased, your installed system may include the following
The Cox Homelife system uses a dedicated router and your data modem to
communicate with the Central Monitoring Station, backed up by an advanced cellular
communications network.
The router included in your system should not be changed, including factory settings and
cable configuration, nor disconnected unless you’re advised by Cox Communications.
In case of a power outage or loss of broadband services, the Touchscreen will continue to
communicate with the Central Monitoring Station using cellular backup. The Touchscreen
also includes a battery backup that will last for about 24 hours.
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TOUCHSCREEN CONTROL PANEL
Touchscreen Control Panel
The interactive Touchscreen control panel enables you to operate your security system and
interact with your home at the tap of a button. Depending on the options you have
purchased, you can use it to arm and disarm your system, view live video from cameras
placed in your home, change light and thermostat settings, and view real-time web content —
all from the full-color display.
Warning:
system to lose connectivity and malfunction during an emergency.
Do not move your Touchscreen once it has been installed. This can cause the
HOME SCREEN
The Home screen is the main display that provides quick
access to all Touchscreen features and apps. In addition to
the icons that make it easy to navigate, this screen provides
a visible and audible alert if a sensor is triggered when the
system is armed or if an environmental sensor, such as a
smoke detector, is activated.
Press the
Home
button on the Touchscreen at any time
to return to the Home screen.
SECURITY STATUS HEADER
The Security status of your security system is displayed in
the large
Security Status Header
in the upper left-hand
corner of your Touchscreen. It displays whether the system
is armed or disarmed, and provides a countdown timer for
exit delays during system arming. During an alarm, the
Security Status Header changes to show an Alarm state.
When a condition such as an open door prevents the system
from being armed, the condition is displayed in the Security
Status Header.
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TOUCHSCREEN CONTROL PANEL
SECURITY STATUS HEADER
SYSTEM AND ZONE TROUBLE HEADER
The
System and Zone Trouble Header
displays in the upper-right-hand corner of the
Touchscreen (and in the same position on the subscriber Web Portal). It displays when there
is a connectivity or power problem with the Touchscreen. It also displays when a sensor is
inoperable (such as due to a battery failure), or is being tampered with.
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TOUCHSCREEN CONTROL PANEL
ARMING THE SYSTEM
The Touchscreen is used to arm and disarm the system.
1. Tap the
screen or tap the
2. Select
3. Enter your
Disarmed - Press to Arm
Security
Arm Stay, Arm Away
App.
, or
4-digit keypad code
button on the Home
Arm Night
mode.
to arm the system - the
countdown to arming (exit delay) will begin.
The Touchscreen generates short, audible alerts while arming, indicating, for example, that you have 60 seconds to exit
the premises when arming your system in Arm Away mode.
When you enter your home when the system is armed, you
will hear audible alerts for 30 seconds (default entry delay)
while you disarm your system.
Arming
Mode
Arm Away
Arm Stay
Used When Zones Armed
When EVERYONE
leaves the home
When SOMEONE
stays home
Perimeter (doors, windows)
Interior (motion detectors)
Perimeter (doors, windows)
Arm Night
Note:
You can also arm and disarm your system from optional key fobs
or wireless keypads, which can be installed near your entrance and exit
doors. However, the wireless keypad does not sound audible alerts or
give visual confirmation that the system is armed or disarmed.
When household has
gone to bed
Perimeter (doors, windows)
Interior (zones set for arm
BYPASSING ZONES
All zones must be cleared, bypassed, or trouble acknowledged
before arming.
1. During the arming process, select the zones you wish to
bypass.
2. Press the Turn Zone Off button next to each security zone
that you want to bypass.
3. Enter your
4-digit
keypad code to confirm and continue the
arming process.
Note:
time your system is disarmed
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Bypassed zones will return to their “on” state each
.
TOUCHSCREEN CONTROL PANEL
DISARMING THE SYSTEM
If disarming your system when armed in either Arm Stay or
Arm Night mode, follow this step:
1.
Tap the Armed – Press to Disarm button on the Home
screen or tap the Security App.
2.
Enter your 4-digit keypad code.
Note:
When entering the home and the system is armed in
Arm Away mode, the keypad is already displayed and ready
for you to enter your 4-digit keypad code.
PANIC ALARMS
Initiating a panic alarm sends an immediate alarm to the
Central Monitoring Station, indicating an emergency of a
specific type — medical, fire or police.
To initiate a panic alarm:
1. Press the red
panic button
on the lower front of
the Touchscreen to display the individual emergency
options.
2. Tap the applicable emergency panic icon - Medical, Fire or
Police - to alert the proper authorities.
Important
: When tapping the Police panic, it defaults to a silent panic alarm. However, you will have five seconds to tap
the screen again to initiate an audible alarm.
Panic Alarm
Type
Fire Repeating high-
Medical Repeating triple
Touchscreen
Response
pitched siren
beep
Central Monitoring
Station Response
Calls first “call to verify” number
before dispatching Fire
Calls both “call to verify” numbers
before dispatching Medical
Police Audible
Repeating highpitched siren
Calls both “call to verify” numbers
before dispatching Police
Police - Silent No indication
given
Calls first “call to verify” number
before dispatching Police
3. Enter your 4-digit code to silence the alarm. However, note
that the Central Monitoring Station has already received the
alarm signal and may be contacting you or your Emergency
Dispatch Contacts to verify the emergency.
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TOUCHSCREEN CONTROL PANEL
DASHBOARD VIEW
The Dashboard on your Touchscreen allows you to quickly
view your cameras and zone activity.
1. Tap the
2. Tap the
3. If there are multiple cameras, tap
Security
app.
Dashboard
tab.
Next Camera
to cycle
through the other cameras.
4. Tap the
Turn Zone Off
button for the zone to turn off the
zone.
Tap the
Turn Zone On
button for the zone to be
monitored for alarms.
EVENT HISTORY
When something occurs at a zone, whether or not the system is
armed, or the zone is turned off, the security system logs an
event.
If you want to view the history of events on your system, follow
these steps:
1. Tap the
2. Tap the
Security
History
app on the
tab.
Home
screen.
3. View all zone events for your system.
CENTRAL STATION PASSCODE
Your Central Station Passcode (or ‘Secret Word’) is used to
cancel a dispatch by the Central Monitoring Station in the event
of a false alarm. Please make sure your passcode (word) is
easy to remember, pronounce and spell.
1. Tap the
2. Select the
Set Central Station Passcode
Settings
App.
Advanced Settings
category and then select
3. View your current passcode, or set a new one.
4. Tap the
Return to Menu
button to save or exit.
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TOUCHSCREEN CONTROL PANEL
KEYPAD CODES
System setup, arming and disarming functions are
controlled by your 4-digit keypad code. These codes
are chosen by you and can be shared with household
members and trusted guests or service professionals.
1. Tap the
2. Select the
Keypad Codes.
Settings
Security
App.
category and then select
Manage
Tap the
code.
Create a name for the code, such as “Babysitter”.
Enter your
Select the
below).
Select the
Tap
Add Keycode
4-digit keypad code.
level
days
Save.
button to create a new
, or type of code desired (see
it should be active.
3. Tap the
make changes and tap
Edit
button next to existing keypad codes to
Save.
Code Level Used For
Master Code Arming, disarming and configuring system settings
Guest Code Arming and disarming the system
Standard Code Arming, disarming and bypass zones
Arm Only Code Arming the system
Duress Code
Disarm only—silent panic sent to Central
Monitoring Station for immediate police dispatch
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TOUCHSCREEN CONTROL PANEL—SETTINGS
Touchscreen Settings
You can customize your Touchscreen using the various settings available.
TOUCHSCREEN BRIGHTNESS
Adjust the Touchscreen’s brightness to your needs.
1. From the
select
2. Tap
Settings
app, select
Screen Configuration
Screen Brightness
Touchscreen
.
.
3. Use the arrows to set the brightness level from 1-10
(default is 10).
4. Tap the
exit.
Return to Menu
button to save your changes or
AUTOMATIC SCREEN DIMMING
You can choose to have the screen dim to a set level after
a period of inactivity (this can be used instead of a
screensaver or in conjunction with a screen saver).
and then
To configure the screen to dim after a period of inactivity:
1. From the
category and then select
2. Select
Settings
app, select the
Touchscreen
Screen Configuration.
Automatic Screen Dimming.
3. Choose how long your Touchscreen is idle before the
screen with automatically dim, from 5 to 30 minutes.
4. Then choose the desired screen brightness the
Touchscreen should dim to (1 – 10, 10 being brightest
and 1 being least bright).
5. Tap the
Return to Menu
button to save your changes or
exit.
To have the screen never dim due to inactivity, set the
Dimming Level to 10. This also requires that the
Backlight off at night setting is set to No (refer to Screen
Nighttime Settings).
Note: When a user touches the screen, it will brighten to its
default brightness level.
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TOUCHSCREEN CONTROL PANEL—SETTINGS
SCREEN NIGHTTIME SETTINGS
You can choose to have the screen dim completely during
configured hours, called Night Mode. During this time, the
buttons on the front of the Touchscreen darken completely.
The Touchscreen will not enter Night Mode when your
system is armed.
To configure the screen to dim completely during a set time
period (Night Mode):
1. From the
category and then select
2. Select
3. Next to
Settings
app, select the
Screen Configuration.
Screen Nighttime Settings.
Backlight off at night
, select
Touchscreen
Yes.
4. Enter the time you want the backlight to turn off at night,
and on in the morning.
5.
Tap the
exit
Return to Menu
button to save your changes or
Note: When a user touches the screen, it will brighten to its
default brightness level.
SCREENSAVER CONFIGURATION
The screensaver feature lets you choose an app or widget
to display on your Touchscreen after a predefined period of
time.
1.
From the
category and then select
Settings
app, select the
Screensaver Configuration.
Touchscreen
2. Use the arrows to set the time you want to start the
screensaver, from 5 – 30 minutes of inactivity.
3. Select a widget to display by scrolling through available
apps on the right hand side of the screen.
4. Tap the
Return to Menu
button to save your changes or
exit.
CLEAN SCREEN
Temporarily make the Touchscreen inactive for easy
cleaning.
1. From the
category and then select
Settings
app, select the
Clean Screen.
Touchscreen
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TOUCHSCREEN CONTROL PANEL—SETTINGS
2.
Tap
Clean Screen for 30 seconds
button to clean your
screen without accidentally pressing any Touchscreen
controls.
3. Tap the
Return to Menu
button to exit.
Note: Please use a soft cloth, slightly-dampened with water
only.
SOUND CONFIGURATION
You can configure the sound of the chime that alerts you to
a perimeter zone faulting (i.e., door/window opening and
closing) as well as the volume.
1. From the
category and then select
Settings
app, select the
Sound Configuration
Touchscreen
.
Hometone Configuration
1. Select the
Hometone Configuration
option to change
the chimes for each perimeter zone.
2. For each zone, select the desired sound for when the
zone is opened or closed.
3. Press the
4. Tap the
Silence
button to silence it altogether.
Return to Menu
button to save or exit.
Volume Configuration
1. Select the
Volume Configuration
option to change the
volume of the chimes.
2. Select a volume setting from 1 – 7. You will hear a chime
as you press the arrow keys, indicating the set
volume.
AUDIBLE FEEDBACK
Configure audible feedback when buttons or other actions
are pressed on the Touchscreen.
1. Select the
Audible Feedback
2. To turn off Audible Feedback, change
Feedback
Touchscreen
.
to No.
category and then select tap
Provide Audio
3. To turn on Audible Feedback, change
Feedback
4. Tap the
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to
Yes
.
Return to Menu
button to save or exit.
Provide Audio
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