COX Digital Telephone User Manual
User Manual
Everything you need to
know about your new
digital telephone service!
1
Dear Cox Customer:
Welcome to a better choice in local and long distance phone service and a
better value! With Cox Digital Telephone
®
, you’ll enjoy home phone service at a
lower price.
Like the millions of satisfied customers already using Cox Digital Telephone,
you get service you can count on. You get reliable service plus great features
that make your life easier. Begin exploring the many calling features such as
Caller ID, Voice Mail, and Call Waiting that are available to you.
In addition, this state-of-the-art network can bring you our other popular
digital services like Cox Digital Cable
SM
and Cox High Speed Internet.
SM
Finally, if you ever need help, our outstanding customer service is here for you
24/7. Feel free to call us for answers or visit www.cox.com/telephone.
Table of Contents
Calling Features
Anonymous Call Rejection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Busy Line Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Call Forwarding Busy ............................................ 3
Call Forwarding No Answer ...................................... 4
Call Forwarding Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Caller ID ....................................................... 5
Caller ID Blocking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Call Return ..................................................... 6
Call Trace ...................................................... 6
Call Waiting .................................................... 7
Call Waiting ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Distinctive Ring ................................................. 7
Long Distance Alert ............................................. 8
900, 976 Number Blocking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Priority Ringing ................................................. 8
Selective Call Acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Selective Call Forwarding ........................................ 9
Selective Call Rejection .........................................10
Speed Calling .................................................11
Three Way Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
International Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Operator Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Taxes And Surcharges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Important Customer Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Important Numbers and Helpful Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Billing Information ...................................................16
INTRODUCTION
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Anonymous Call Rejection
Refuse calls from those who have blocked their numbers.
When you’ve turned this service “on” any callers who have blocked their number
from your Caller ID display will hear an announcement that you do not accept
anonymous calls and they should remove the blocking and then call back. All other
calls will ring through as usual.
To “turn on” the Service:
1. Lift the handset and listen for the dial tone.
2. Press
3. Listen for a confirmation tone or announcement. Hang up.
To “turn off” the Service:
1. Lift the handset and listen for the dial tone.
2. Press
3. Listen for a confirmation tone or announcement. Hang up.
Note: You will not be notified when calls have been rejected.
Busy Line Redial
Get through to busy numbers as soon as they’re available.
This service is conveniently available on a monthly subscription as well as on a per
use basis.
You can save time dialing busy numbers over and over. Your phone rings you as
soon as the line is available and automatically connects you.
How to use:
1. After you hear a busy signal, hang up. Lift the handset and listen for a
normal dial tone.
2. Press
3. If the line is still busy, hang up. Your phone will check the number for up to
30 minutes.
4. A special callback ring alerts you if the line becomes available (some
phones ring normally ) .
5. Lift the handset to automatically place the call.
To cancel your Callback request:
1. Lift the handset and listen for a normal dial tone.
2. Press
3. Listen for the confirmation tone or announcement. Hang up.
Note: Does not work on 800 numbers, 900 numbers, numbers outside the specified service
area, or on lines where Call Forwarding and some other call services have been activated.
Call Forwarding
Let your calls follow you to another number. How it works:
You can program your calls to ring at another number. Each time a call is
forwarded, your phone will make one short ring. It can still be used to make
outgoing calls.
To “turn on” the Service:
1. Lift the handset and listen for the dial tone.
HOW IT WORKS
3
2. Press
3. Listen for the dial tone.
4. Dial the number where you want your calls forwarded. Enter the number
exactly as if you are calling directly (7-digit, 10-digit or “1” plus the area code).
5. When the phone is answered, your Call Forwarding is in effect.
If the line is busy, or there’s no answer:
6. Hang up.
7. Within two minutes, repeat steps 1–4 above. You’ll hear a confirmation tone,
to let you know your Call Forwarding is now working.
To “turn off” the Service:
1. Lift the handset and listen for a dial tone.
2. Press
3. Listen for the confirmation tone, then hang up. Your Call Forwarding is now
“off,” and calls will ring normally on your phone.
To change the “forward to” number:
1. Turn off Call Forwarding.
2. Repeat steps 1–5 above to turn on Call Forwarding, entering the new
“forward-to” number.
Call Forwarding Busy
When your line is busy, your callers can reach someone else.
Whenever you’re on the phone, you can be sure your callers can talk with
someone else or can leave a message for you. Easily turn it on or off, or change the
forwarding number anytime.
To “turn on” the Service:
1. Lift the handset and listen for the dial tone.
2. Press
10 2 3 4 5 6 7 8 9
3. Listen for the dial tone.
4. Dial the number where you want your calls forwarded. Enter the number
exactly as if you are calling directly (7-digit, 10-digit or “1” plus the area code).
5. When the phone is answered, your Call Forwarding is in effect.
If the line is busy, or there’s no answer:
6. Hang up.
7. Within two minutes, repeat steps 1–4 above. You’ll hear a confirmation tone
to let you know your Call Forwarding Busy is now working.
To “turn off” the Service:
1. Lift the handset and listen for the dial tone.
2. Press
10 2 3 4 5 6 7 8 9
3. Listen for the confirmation tone, then hang up. Your Call Forwarding Busy is
now “off.”
To change the “forward to” number:
1. Turn off Call Forwarding Busy (see directions above).
2. Repeat the steps above to turn on Call Forwarding Busy, entering the new
“forward to” number.
HOW IT WORKS
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Call Forwarding No Answer
Whenever you can’t answer, forward your calls to someone who can.
You can be sure that your calls won’t go unanswered, even if you can’t get to the phone.
You can easily change the forwarding number. It even works when on another call.
To “turn on” the Service:
1. Lift the handset and listen for the dial tone.
2. Press
3. Listen for the dial tone.
4. Then, dial the number where you want your calls forwarded. Enter the
number exactly as if you are calling directly (7-digit, 10-digit or “1” plus the
area code).
5. When the phone is answered, your Call Forwarding No Answer is in effect.
If the line is busy, or there’s no answer:
6. Hang up.
7. Within two minutes, repeat steps 1–4 above. You’ll hear a confirmation tone
to let you know your Call Forwarding No Answer is now working.
To “turn off” the Service:
1. Lift the handset and listen for the dial tone.
2. Press
3. Listen for the confirmation tone, then hang up. Your Call Forwarding
No Answer is now “off.”
To change the “forward to” number:
1. Turn off Call Forwarding No Answer (see directions above).
2. Repeat the steps above to turn on Call Forwarding No Answer, entering the
new “forward to” number
Note: Voice Mail automatically includes this service. However, Voice Mail customers have
only limited functionality for Call Forwarding Busy. If you subscribe to Voice Mail,
you cannot forward calls using this feature to destinations other than the preprogrammed Voice Mail number.
Call Forwarding Remote Access
Turn on, turn off, or change your forwarding number
You can use a touch-tone telephone at another location to change your Call Forwarding
on your home or business phone.
1. Call the access number.
2. It will prompt you to “Please enter the 7 digit telephone number to forward,
followed by your PIN number.” (Press the pound key
after entering the 7 digit
number and the 4 digit PIN number.
3. Then it will prompt you to “Please enter the code to activate or deactivate call
forwarding.” (Press
to activate, or
to deactivate
forwarding.)
4. If you pressed
, it will then prompt you that “Calls to this number will
be forwarded to another number. Please enter this number now.” (Enter the number
you want the calls to forward to and press the
key.)
5. If you pressed
, you will hear two tones, which indicates that the Call
Forwarding has been removed from the Cox line.
HOW IT WORKS
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You cannot access Call Forwarding Busy (*90) and Call Forwarding No Answer (*92) via
Call Forwarding Remote Access.
• WhenaccessingCallForwardingRemoteAccess,youcanpressthe#keyafter
each request to input a number in order to speed up response time.
• TodeactivateCallForwardingRemoteAccess,repeatsteps1-4,type*73,
listen for the confirmation tone, then hang up. Your calls will no longer be
forwarded.
Caller ID
See who’s calling before you answer the phone.
When you receive a call, the name and number of the person calling you is shown
on your Caller ID display screen. Subscription to Caller ID requires the purchase of
a display telephone or an add-on display unit.
How to use:
1. When you receive a call, wait until your telephone completes the first
ringing signal.
2. The telephone number calling you and the name associated with that number
in telephone company records will automatically appear on your display screen.
Notes: If a letter “P” or “Private” appears on your display after the first ring, the caller may
have blocked the display of their name and number by pressing *67 (or dialing 1167
on a rotary phone) before placing the call.
If “unknown name,” “unknown number,” “out of area,” “unavailable” or “O” appears,
the caller is in an area that does not support Caller ID services.
Caller ID Per-Call Blocking
Block your number call by call, from being displayed to others.
Whenever you make an outgoing call, your telephone number will be transmitted
to persons and businesses who subscribe to Caller ID service. As a Cox customer,
you have two options for blocking of your information from being transmitted.
However, calls to 911, 800, and 900 numbers cannot be blocked.
By dialing a code before you place a call, you can prevent your phone number
from appearing on the Caller ID display of the person receiving your call.
How to use:
1. Lift the handset and listen for the dial tone.
2. Press
3. Dial the number you’re calling as usual.
4. The person you’ve called will not be able to see your number displayed on
their telephone display screen. Instead, a “P” or “Private” will be displayed.
Caller ID Per-Line Blocking
Block your number from being displayed to others.
Always blocks your number from being displayed to others. By contacting your
Cox customer care center, you can arrange to prevent your telephone number
and name from being displayed on all calls from your line.
In order to temporarily suspend the service and therefore allow your number to
be displayed to others for a particular call, simply press
HOW IT WORKS
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