COX Digital Cable Get Started Manual

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Page 1

How to get started with

Cox Digital Cable

Page 2

Welcome to Cox

Thank you for choosing Cox Communications, the most trusted provider of communication and entertainment services in the Greater New Orleans area. You’ve made the right decision with Cox!

Superior Technology

Our network is 100% digital and that means sharper images, crisper sound and greater bandwidth. We’ve got award-winning phone service, the fastest Internet and On DEMAND—digital television with premium, subscription and free programming for anytime viewing.

Trained Professionals

Cox ﬁeld technicians are job trained and certiﬁed. Our customer care agents are responsive and will inform you about our products, resolve issues and keep hold times to a minimum. Plus, our employees are local—they live and work in the Greater New Orleans area and that’s good for our local economy.

Convenience and Savings

Nothing beats the convenience of dealing with just one bill from one company for all of your communication needs. Cox was the ﬁrst company to bundle cable television, Internet and telephone in one package. Bundling saves you money and makes your life easier.

Parental Controls

Today’s mass media offers a wealth of entertainment and educational information, but it may not be suited for everyone in your household. That’s why we offer free Parental Controls to block television content or access to inappropriate websites. Learn more at www.cox.com/takecharge

You’ve really made the right decision by choosing Cox. We’re the most trusted provider of communication and entertainment services in Jefferson, Orleans, St. Bernard and St. Charles Parishes, and you’ll always get the best products, services and support from us. Call us at 504-304-8444 or visit www.cox/Louisiana

Sincerely, Your friends at Cox Communications

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Table of Contents

Cox Services ..............................................................................................4-5

How To Read Your Monthly Statement ..................................................6-8

Entertainment Equipment and Home Wiring ...................................... 8-9

Payment Options .................................................................................. 10 -11

EasyPay Authorization Agreement

for Automatic Bill Payment ........................................................................12

Terms and Conditions ................................................................................13

Digital Cable

Welcome to Digital Cable ...........................................................................14

Digital Cable Remote Control ....................................................................15

Digital Cable Features ...........................................................................16-20

On DEMAND ................................................................................................21

Digital Video Recorder (DVR) ...............................................................22-27

High-Deﬁnition Service from Cox ..............................................................27

Connecting Your Cox Digital Cable .....................................................28-29

Connecting Your Cox DVR ....................................................................30-31

Connecting Your Cox HD Cable ..........................................................32-34

Digital Cable Installation .......................................................................35-38

Troubleshooting .....................................................................................38-39

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As the third-largest cable provider in the nation, Cox Communications LLC is noted for its high-capacity, reliable broadband delivery network and superior customer care. For Cox, it’s not about being the biggest; it’s about being the best. Our vision is to be the most trusted provider of communication and entertainment services in America.

Cox offers an array of advanced digital video, high-speed Internet and telephone services over its own nationwide IP network. Forget about dealing with different communications providers. Cox Communications is your one-stop.

Cox Services include:

Video

Cox Cable – all the major networks, local channels, national news, weather

and much more:

• Up to 75 channels of the most popular networks including ESPN, CNN, USA, The Disney Channel, The Weather Channel and more

• Local channels at no additional cost

• Free standard service on all additional TVs

Cox Digital Cable – your best choice for all the latest entertainment

• Over 240 channels of exciting sports, must-see movies and award-winning original series

• On DEMAND – movies, shows and videos at your ngertips anytime you want

it! Plus local programming you can’t see anywhere else.

• On screen Interactive Program Guide allows you to search programming by

title, time and theme

• Your favorite premium channels – HBO, Cinemax, Starz, Showtime and TMC

• Parental control options

Cox HD (High Deﬁnition)

• Free HD programming including your local Hi-Def channels and more HD

networks being added all the time

Cox DVR (Digital Video Recorder) – allows you to watch your favorite

shows when you want, on your schedule – even all your favorite HD shows.

Automatically record your favorite programs, pause live TV for up to an hour,

create your own instant replays, tape two shows at one time – and the best part –

no videotapes are required! Never miss your favorite show again!

* An HD TV receiver or CableCARD and HD TV set required.

Cox Services

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High Speed Internet

Always-on connection with speed to download and upload in seconds, not

minutes. Packages and pricing to t every need – the right, safe, affordable

Internet access.

PowerBoost® – technology that gives you a boost of speed when downloading or uploading videos, photos, music and any large ﬁles

Cox Home Networking – share your Cox Internet Connection with up to 4 computers in your home wirelessly

Free Cox Security Suite

identity protection and much more

Make the most of your High Speed Internet experience with options like Cox Rhapsody Music Service, Media Share and Store, and Remote Dial Access.

Digital Telephone

Savings, convenience and reliability with local, long distance and international calling.

• Popular calling features like Call Waiting, Caller ID, 3-Way Calling, Voice Mail and much more.

• Phone Tools – exclusively from Cox – allows you to control your phone from any

Internet-connected computer. Forward your phone, listen to voice mails, see history of incoming and outgoing calls, plus much more.

• Join over 2.5 million customers who rely on Cox for their telephone service.

• Bundle your Cox services (Video, High Speed Internet and Telephone) and get the best services, at the best price all on one bill – save money and time!

Choose the bundle that is best for you and you’re sure to save big over what you would spend buying the same services individually. You can always add services to any bundle!

For more information regarding these services and how to save money when you bundle Cox Services, call 504-304-8444 or visit www.cox.com/Louisiana

For the most up-to-date and detailed information visit: www.cox.com/Louisiana

Pricing, fees, etc. subject to change.

For the most up-to-date and detailed information visit: www.cox.com/Louisiana

Pricing, fees, etc. subject to change.

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Receiving a monthly statement should not be cause for confusion. At Cox Communications, our goal is to make things easy for you by providing you with the convenience of one bill for all your communication needs. For your convenience, we have outlined and broken down each section on your statement. If you should have any further questions, as always, you can contact Customer Service or visit www.cox.com/Louisiana/billingsupport

Date statement was produced.

Your account number.

Please write this number on your check or money order and on all correspondence.

All transactions during the past month. Included are last month’s previous balance, payment received and current charges.

Total due. This total includes current month’s charges and any previous balance on the account.

Due date of payment. Please pay bills by the payment due date to ensure that your payment will appear on the following month’s statement. Payments received after this date will be included on your next statement.

Current billing period. Service from (date) – service to (date).

How to reach us – our phone number for your convenience.

Messages from Cox – Important messages and reminders. Messages are updated monthly. Be sure to read for important information.

Please keep this portion of the statement for your records.

What’s New From Cox: Special offers, savings, opportunities, events and promotions. Be sure to check the back of the bill each month for additional information.

Our local address.

Payment Coupon – please remove the bottom portion of the statement and remit with your payment.

Your service or billing address. Please be sure we have your correct name and address. Corrections should be mailed separately to our ofﬁce, not to the payment return address.

Payment return address. Be sure this address shows through the window of the return envelope.

Your bill is printed on both sides.

Monthly activity: Details of transactions during this period.

All services are billed one month in advance. The ﬁrst bill may include prorated charges and will be higher than a typical charge for one month.

How to Read Your Monthly Statement

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monthly

statement

monthly

statement

For the most up-to-date and detailed information visit: www.cox.com/Louisiana

Pricing, fees, etc. subject to change.

For the most up-to-date and detailed information visit: www.cox.com/Louisiana

Pricing, fees, etc. subject to change.

Page 8

How to Read Your Monthly Statement (continued)

Change of Services and Charges

Cox Communications will notify you of any changes in services, programming, equipment and rates. This notiﬁcation can take the form of billing inserts, statement messages or other broadcast media.

Payment for Service

Our service is provided on a convenient monthly basis. Your ﬁrst statement will reﬂect installation fees and ﬁrst month service charges. If your service is disconnected due to unpaid bills, you’ll have to pay all past-due charges, a reconnection fee, a collection fee and one month’s advance charges before we reconnect your service.

Billing and Complaint Procedures

Any billing errors or requests for credit must be brought to our attention within 30 days of the time you received the bill in question. If we have to use a collection agency or take legal action to collect the money you owe us, you’ll be responsible for all reasonable fees including attorney and court costs.

NOTE: If you have a billing dispute with us, you must continue to pay your bill

while the dispute is being researched.

Entertainment Equipment and Home Wiring

Cox Service Assurance Plan (CSAP)

With the Cox Service Assurance Plan, you won’t have to worry about costly repairs. Your coverage includes all home interior wiring to televisions, telephones and high-speed Internet modems. Plus we will diagnose any problems, show you how to get the most out of your equipment, and make sure your Cox services are trouble-free.

What does the Cox Service Assurance Plan cover? > All video and audio cable installed by Cox Communications. > Replacement of ﬁttings, splitters, ampliﬁers and outlets installed or existing

in accordance with accepted industry standards.

> Damage caused by animals chewing on interior or exterior wiring. > Customer education as it relates to Cox-provided services and equipment. > Verifying faulty customer equipment (TV, DVD player, splitter). > Fine tuning and auto programming TV. > Cable cut by accident while doing yard work.

What is not covered by the Cox Service Assurance Plan? > Changing batteries in the remote control. > Installation of home entertainment systems. > Customer-installed additional outlet with poor reception or picture. > Replacement or repair of TVs, DVD players, etc. > Damage to wiring or equipment resulting in gross negligence or

willful damage.

> Installation of new outlets or relocation of outlets. > Failed self-installations for analog, digital, DVR or high-speed Internet services.

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What is the beneﬁt of the Cox Service Assurance Plan?

Without the Cox Service Assurance Plan, you may be charged for a service call related to an issue that is not caused by Cox’s service and/or equipment. The cost of the Service Assurance Plan is $6.99/mo. for video, high-speed Internet and telephone service.

Home Wiring Policy

Cable customers own and are responsible for maintaining cable wiring within their homes. Also, you have the right to install and maintain additional cable outlets. Here’s what you should know about Home Wiring:

1. Cable Home Wiring is deﬁned as the internal wiring located within your premises or living space.

2. Cable Home Wiring does not refer to the wiring outside your home or in the common areas of multiple dwelling unit buildings (e.g.: apartments, condominiums).

3. The point of demarcation (the point at which the service enters your area or living space) for a single-family home is approximately 12 inches outside the wall of your premises or individual dwelling unit.

Customer Options

You can now control who installs the internal wiring for cable outlets and who maintains the cable past the point of demarcation (the point at which the service enters your area or living space). Following are several options:

1. You may have Cox Communications install and/or maintain your additional outlet(s).

2. You may install and/or maintain your own additional outlet(s) past the point of demarcation.

3. You may hire another vendor to install and/or maintain additional outlet(s) past the point of demarcation.

Equipment Policies

EQUIPMENT includes the following: receiver, remote control unit, security device, EMTAs, modems, A/B switch, coaxial cable, parental lock-out device, and any other equipment used to provide your Cox services. Because you’re responsible for loss or damage to the equipment in your home, you should consider including it in your homeowner’s, renter’s or other insurance coverage.

We will repair any problematic equipment at no charge. However, if you or persons within your control damaged the equipment, either television or non-cable TV related equipment, you may have to pay for the cost of repairs.

Cox Communications does not service televisions, VCRs or any other equipment not owned by Cox. All equipment and parts [outside of your home] used to install your cable TV remain the property of Cox Communications and can be removed by us if you cancel your service or for non-payment of your bill. When you cancel your service, you’re responsible for returning leased equipment such as receivers and remote controls in working order—normal wear and tear is accepted. If you do not return the equipment to us, or if you bring it back damaged, you’ll be charged based on the schedule of charges then in effect for such items.

Private Viewing

Your cable service is provided for your enjoyment and cannot be broadcast in areas open to the public. Our programming cannot be rebroadcast, transmitted or performed, nor may admission be charged for its viewing without written consent, in advance, from our programming suppliers.

For the most up-to-date and detailed information visit: www.cox.com/Louisiana

Pricing, fees, etc. subject to change.

For the most up-to-date and detailed information visit: www.cox.com/Louisiana

Pricing, fees, etc. subject to change.

Page 10

We understand how busy and hectic your life can be. To help accommodate your busy schedule, we provide several options for paying your bill. Besides mailing your payment with the detachable portion of your monthly statement, you can visit any of our payment locations or customer service locations. And if you’d rather not leave the comfort of your home, you also have the option to pay online at www.cox.com/Louisiana or sign up for our EasyPaySM program (see page 12).

Mail Your Payment

Mail your payment with the detachable portion of your bill to:

Cox Communications P.O. Box 9001080 Louisville, KY 40290-1080

Pay Online

If you’re a residential customer, you can view and pay your bill online at www.cox.com. For your protection, you’ll need your user ID and a password to view your account information. To view a demonstration of our bill pay procedure visit www.cox.com/Louisiana

Set Up Automatic Payment with EasyPay

Save a check. Save a stamp. Save time! Guarantee your payment arrives on time! Our bank talks to your bank or credit card company, and your bill will be paid each month, on time and well within the payment window. Your payment will appear on your monthly statement so you can keep track of it. Sign up online at www.cox.com/Louisiana or complete the enrollment form on page 12 and mail to your local Cox Communications ofﬁce,* attention EasyPay program.

*See address on your Cox billing statement.

Payment Options

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Cox Retail Service Center – New Orleans

3131 Elysian Fields Ave. New Orleans, LA 70122

Mon–Fri: 8am – 6pm; Sat: 9am – 1pm

Drive Up

Mon–Fri: 8am – 6pm; Sat: 9am-1pm

Cox Retail Service Center – Westbank

5029 Lapalco Blvd., Marrero, LA 70072

Mon–Fri: 8am – 6pm; Sat: 9am – 1pm

Cox Retail Service Center – Airline

2121 Airline Dr., Metairie, LA 70001

Mon–Fri: 8am – 6pm; Sat: 9am – 1pm

Drive Up

Mon–Fri: 8am – 6pm; Sat: 9am – 1pm

Cox Retail Service Center – Destrehan

4 Storehouse Ln., Destrehan, LA 70047

Mon–Fri: 8am – 6pm

Directions: River Rd. to Ormond Blvd. to Storehouse Lane. Right on Storehouse Lane. Service Center is on the left behind the EZ Serve.

When you just want to speak to someone face-to-face, visit one of our Digital Store ofﬁces:

For the most current information on hours of operation at the Digital Store locations, please visit www.cox.com/support/louisiana/contact/locations.asp

Visit Cox Communications Digital Store locations to drop off equipment, make a payment or ﬁnd out more about our services! Some ofﬁces also have drive-thru payment windows for your convenience.

Digital Store Locations

Please call us at 504-304-8444 or visit one of our Digital Store locations for more information on payment options.

Local Payment Options

In addition to our Digital Store locations, you can visit any of the participating local payment locations in your area to make a payment.

Log on to www.cox.com/support/louisiana/contact/locations.asp to view a list of payment locations.

For the most up-to-date and detailed information visit: www.cox.com/Louisiana

Pricing, fees, etc. subject to change.

For the most up-to-date and detailed information visit: www.cox.com/Louisiana

Pricing, fees, etc. subject to change.

Page 12

Please ﬁll in the information and sign below.

EasyPay Authorization Agreement for Automatic Bill Payment

Name ________________________________________________________________________________ (exactly as it appears on bank/credit card account)

Cox Account # ________________________________________________________________________

Street Address ________________________________________________________________________

City __________________________________________________ State ____________ Zip __________

Home Phone _________________________________________________________________________

Email ________________________________________________________________________________

Select Payment Type: Bank Credit Card

If Bank is checked above, please ﬁll out the following:

For Checking Account (PLEASE INCLUDE A VOIDED CHECK) or Savings Account

Routing and Account # __________________________ – _____________________________________

Bank Name ___________________________________________________________________________

City/State of Bank _____________________________________________________________________

If Credit Card is checked above, please ﬁll out the following:

Account # ____________________________________________________________________________

Master Card Visa Discover American Express

Expiration Date:_______________________________

I hereby authorize Cox Communications to charge or debit my credit card/checking/savings account indicated above for the total amount due each month for my Cox services. I understand that I can cancel my participation in this program upon written notice to Cox Communications, allowing a reasonable time for action on my cancellation notice. I understand that I have the right to stop automatic payment by notifying my ﬁnancial institution prior to the time my account is charged or debited. I also understand that Cox Communications and/or my ﬁnancial institution can cancel my enrollment in this program at any time. I understand that Cox Communications may charge me a fee for any unpaid charges returned to Cox and/or denied by my ﬁnancial institution for Cox services.

Signature ___________________________________________________ Date ___________________

Please allow 30-60 days after enrollment for EasyPay automatic payments to begin. Look for this message on your bill statement:

Please do not pay. Your account will be debited when due. Until you see that message, continue to pay your Cox bill as usual. Cox services not available in all areas. Customer may stop an EasyPay payment by timely notifying his or her ﬁnancial institution before account is debited or charged. EasyPay program enrollment will remain in effect until revoked by customer, Cox Communications or customer’s ﬁnancial institution. Customer must notify Cox Communications in writing of any decision to cancel enrollment in EasyPay program, allowing reasonable time for action on cancellation notice. Certain restrictions may apply. EasyPay is a service mark of Cox Communications. ©2008 Cox Communications, LLC. All rights reserved.

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Terms and Conditions

Reconnects

In order to reconnect service, you would need to pay for any outstanding balance owed, any account deposit (if required), a reconnect/reactivation fee, and for the ﬁrst month of service. Any interruption of service due to non-payment will result in additional fees charged to reactivate services.

Delinquent Accounts

For any accounts that become 45 days past due, a notice is sent; for accounts that are 55 days past due, equipment is disabled; and for accounts that are 65 days past due, service is disconnected.

When to Pay Your Bill

Your payment is due by the Due By date indicated on your statement. If Cox does not receive payment for local and long distance Telephone charges by the Due By date, your account will become past due. If you have other Cox services, and Cox does not receive payment for those services in full by the Due By date, those services will also become past due. If your telephone and/ or other Cox services are disconnected for non-payment, you must pay the entire bill, restoration fee and reconnect charges. You will also be required to pay a deposit.

Late Payment Charge

For Telephone Service

If payment is not received by the

Due By date indicated on the ﬁrst page of your statement, a late

payment fee of 5% of the total unpaid balance, calculated monthly, may be charged.

For High Speed Internet Service

If payment is not received by the

Due By date indicated on the ﬁrst page of your statement, you

will be subject to a late fee on your High Speed Internet service bill.

For Cable

If payment is not received by the

Due By date indicated on the ﬁrst page of your statement, you will be charged a late fee; if the account remains unpaid for 13 additional days your account will be charged an additional late fee.

Check Return Charge

If your check is returned for non-sufﬁcient funds, you expressly authorize your account to be electronically debited or bank drafted for the amount of the check plus any applicable fees. The use of a check for payment is your acknowledgment and acceptance of this policy and its terms and conditions.

Returned Check Fee

(subject to change)

The fee for a returned check is $25.

Deposit Refunds

Account deposits are refunded automatically to our customers who meet the following criteria: must be a subscriber for a minimum of 12 months and must be in good standing (e.g.: no late fees, insufﬁcient funds, etc. within the last 12 months). Deposit refunds, with interest, are applied to the customer’s account ledger reﬂecting the deposit with the applicable refunded interest earned. At the time of refund your initial deposit will be refunded plus interest. The interest will be calculated from the 90 day Commercial Paper rate published by the Federal Reserve Board. When applied, the descriptions will appear on your monthly statement as separate line items

Applied Deposit for the interest paid on the deposit refund. If there are current charges on the account, the deposit refund will be applied to the current balance as of the date the deposit refund was issued. If there are no current charges on the account the deposit refunded will appear as a credit balance. If your service is disconnected, interest through the disconnect date for the deposit will be reﬂected on your monthly statement.

For the most up-to-date and detailed information visit: www.cox.com/Louisiana

Pricing, fees, etc. subject to change.

For the most up-to-date and detailed information visit: www.cox.com/Louisiana

Pricing, fees, etc. subject to change.

Page 14

Welcome to Cox Digital Cable from Cox Communications, where you’ll experience 100% digital crystal-clear picture and sound, hundreds of channels and the ability to watch what you want, when you want— all at your ﬁngertips.

In this section you’ll ﬁnd the basics so you can start enjoying Cox Digital Cable quickly. But if you have any questions, we’re here to help.

> Access to More Than 240 Channels

Discover a world of exciting programming

where there’s always something for everyone, including a variety of news, sports, movies, kid’s entertainment and premium channels (HBO, Cinemax, Showtime, Starz and TMC).

> Interactive Program Guide

The easy-to-use guide makes ﬁnding just what you’re looking for a breeze, even up to

seven days in advance!

> Movies On DEMAND

Start watching movies instantly and choose from timeless classics to the latest box-ofﬁce

hits, all with the push of a button. Plus, you can pause, rewind or fast-forward with your Cox Digital Cable remote control.

> Premiums On DEMAND

Premiums On DEMAND is free with your Premium channel subscription. Enjoy your

Premium channels around your schedule. On DEMAND, featuring HBO, Cinemax, Showtime and Starz, lets you watch your favorite shows at any time. And you can pause, rewind or fast-forward with your Cox Digital Cable remote control.

> FreeZone

Experience the convenience of On DEMAND programs absolutely free, from networks

like HGTV, Food Network, Cartoon Network, Comedy Central and PBS Sprout. Content is updated weekly, so check back often for new shows.

> On DEMAND Subscriptions

Something for every enthusiast. See it all – the Anime Network, WWE 24/7, Howard TV,

here!, and the biggest events in sports – with On DEMAND subscriptions from Cox.

See page 15 for Digital Cable remote control.

Page 15

DVD player Television

Power

Cable Receiver

View Channel One

Return to live TV Display list of recorded shows

Changes screen aspect ratio

Interactive Program Guide functions

Exit Interactive Program Guide

Display interactive service

Move through channels

Turn sound on or off

Enter

Picture-in-Picture (PIP) functions

Setup programming

sequences

Home entertainment

device control

Auxiliary functions/

On DEMAND controls/

Controls DVR functions

8 second rewind live TV

View program information

Interactive Program Guide

Additional cable settings

Interactive buttons

Recall last channel

Adjust volume

View favorite channels

Auxiliary channels

For the most up-to-date and detailed information visit: www.cox.com/Louisiana

Pricing, fees, etc. subject to change.

Digital Cable Remote Control

Remote Control

Page 16

Quick Start

Let’s get started! By following the steps below, you’ll become acquainted with the basic operations of the remote control. You’ll be able to control your TV, VCR, DVD, CD and cable television right from your easy chair. You’ll know how to select channels, how to ﬁnd out what’s on and when, and how to personalize your viewing selections.

Power Up

Turn your equipment on using the device selection buttons located in the Power Panel (top section) of your remote. Simply choose the

keys and

press Power to each device.

Interactive Program Guide Icons

The Channel Banner on the Interactive Program Guide displays icons that provide information about the channel you are watching.

Other Channel Banner Information

Program Rating: Displays the ratings.

Content Advisory: Displays the reason for the rating, i.e.,

R may mean D, L, V for

drugs, language and violence.

Icon Description

Blocked channel.

Unblocked channel.

Closed Captioned—the channel displays text subtitles for hearing-impaired viewers. This option applies only to channels offering closed captioning.

Second Audio Programming (SAP)—you can receive alternate audio (such as Spanish) with the TV picture. This option only

applies to channels that offer SAP. NOTE: if you have SAP enabled and you experience no sound on some channels, disable SAP. SAP is only available on channels that offer it.

Channel transmits stereo sound. This option applies only to channels that offer stereo sound.

Channel is included in your Favorite Channels list.

Purchased Pay-Per-View.

VCR Timer is set on the channel.

DVR is set to record this program.

Programs that are new. Not a repeat.

Programs in High-Deﬁnition.

Page 17

Parental Controls

Utilizing the Block options in General Settings, you can block by channel, rating, titles and date/time. You can also select a personal Blocking PIN. The default PIN is 0000. Press the button twice then select Block Type.

Channel: Use your Blocking PIN to limit access to specic channels. A will appear beside

your selection.

Rating: Use your Blocking PIN to limit viewing by rating. You can block multiple ratings

with just one keystroke. Simply highlight one rating, press the button, and your rating selection plus all those appearing below it will be blocked. Adult programming can be blocked by channel or by rating.

Titles: Use your Blocking PIN to limit viewing of titles and descriptions. First you need to

block by Rating. See above instructions for Rating. Then go to Block Title. Enter PIN number. Select Hidden. Accept. Exit.

Block PIN: You can also control when television viewing time is available. Choose up to

eight time blocks by both day and time.

Time New: Allows you to change 0000 to any four-digit code.

NOTE: By adding a Parental Control PIN you will be able to avoid unauthorized Pay-Per-View

and/or On DEMAND purchases. Parental Control Pay-Per-View PINs must be added to each receiver separately. For example, if you have three receivers, you must put a PIN on all three boxes.

Changing The Mode

Press the

key (or

key) for the desired function. Then, the indicator

will blink twice.

Programming Favorite Channels

1. With the TV on, press the

button twice on your remote.

2. At the General Settings menu, press up or down to highlight Viewer: Favorites, then press the

SETUP

button.

3. Press up or down on the remote and highlight the channel to add or remove from your list of favorites.

4. Press

SETUP

to add or remove a highlighted channel. For example, if a channel has a

Favorite blue ribbon beside it, you can press

SETUP

to remove the blue ribbon and take the

channel off your list of favorites.

5. Press the

button to accept your new list of Favorites Channels and return to the

General Settings menu.

6. Press

SETUP

to return to watching television. You can see what’s playing on other channels

using the buttons.

SETUP

For the most up-to-date and detailed information visit: www.cox.com/Louisiana

Pricing, fees, etc. subject to change.

Features

Page 18

Surﬁng

1. Press the buttons to move through the channels. A 15-second pop-up displays the title, program time, and channel information.

2. Press the

SETUP

button twice and another pop-up appears and displays the plot,

guest stars, and icons indicating special viewing or audio features.

3. Press the

SETUP

button again and the information disappears.

4. To return to your previously selected channel, press

Quick Browse

While you’re watching a selected program, you can see what’s on—even during the commercials—using the Quick Browse feature.

1. Use the

keys to advance through channel information; a 20-second information

pop-up will appear showing the title and time of other programs currently playing.

2. Press the

SETUP

button to ﬁnd out more information about the program.

3. Press the

SETUP

button to change channels.

4. Press

to return to the last channel selected.

Interactive Program Guide

Select any current program or see what’s playing for up to seven days. Using the Interactive Program Guide, you can select your program by browsing through the listings in one of three ways: Channel, Title or Theme. Once you’ve entered your selection following the directions below, allow a few seconds for the program to appear.

Browse By Channel

Browse by Channel is the default setting when entering the Interactive Program Guide. From here you can browse programming by time and channel as well as access the Browse by Theme and Browse by Title features.

1. Press the

SETUP

button on your remote.

2. Use the

arrow keys to move up and down through the channels.

3. Use the

arrow keys to move through the time slots.

4. Highlight the program and press

SETUP

; a pop-up will appear showing the plot,

rating, and audio and viewing information icons.

5. Press

SETUP

to return to the Interactive Program Guide.

6. Press

SETUP

to tune to the highlighted program or to purchase a Pay-Per-View (PPV)

feature. If you select a PPV channel, you will be prompted through the process.

7. Press

SETUP

to return to the Interactive Program Guide or exit. To resume watching

TV, just press

SETUP

Page 19

Programming Your Remote Control

1. Turn on your TV.

2. On the remote control, press

once; then press and hold

SETUP

until the

key

blinks twice, then release

SETUP

3. Enter 9-1-1. The

key will blink twice.

4. Aim the remote control at the TV and press

once.

5. Press one or more times and stop when the TV turns off. Note: In the search mode, the remote control will send IR codes from its library to the

selected device, starting with the most popular code ﬁrst.

Note: If while pressing and you inadvertently pass the code, press one or more

times until the TV turns on.

6. Press

SETUP

once to lock in the code. The

key will blink twice.

7. To search for the codes of your other devices, repeat steps 1 through 5, but substitute the appropriate key (eg.

) for the device you are searching for.

Quick Settings

The Quick Settings screen allows you to begin recording the current channel, temporarily disable the block features of Parental Controls, or set the sleep timer.

1. Press the

button once.

2. Use the

arrow keys to highlight your selection.

3. Press

SETUP

NOTE: If you seek more instructions on operating your digital cable, please visit our

website at www.cox.com/Louisiana or call Customer Service at 504-304-8444.

Customize Digital Cable Settings

There are many additional beneﬁts and features of your remote that will increase your television enjoyment. Enter the General Settings mode and browse through the settings on your screen. By following the simple instructions, you’ll discover how to get the most from your Cox Digital Cable experience.

For the most up-to-date and detailed information visit: www.cox.com/Louisiana

Pricing, fees, etc. subject to change.

Features

Page 20

General Settings

Press the

button twice to get to the General Settings screen.

Hot Tip! Highlight any function in General Settings, press the

SETUP

button and a detailed

explanation will appear.

Timer: Turn Off, VCR New, Wake-Up, All, Rewind New, Sleep Viewer: Favorites, Power On Audio: Digital Out, Range, Volume Control Block: Channels, PIN, Rating, Time New Display: Power Off, Power On Language: Audio, Screen NOTE: If you select Spanish with the Language: Screen option, the Interactive

Program Guide will have most of the language support in Spanish; however, the actual programming information will still be in English except for those channels, such as Sorpresa, where the programming information is provided in Spanish.

Purchase: PIN PPV: Purchases Set: A-C Outlet, Color Scheme, Output Chan, Power-On Key

Page 21

On DEMAND

Movies On DEMAND

The biggest Hollywood hits are On DEMAND for 24 hours. Previews are always FREE to watch!

Classic Movies

With Classic Movies On DEMAND you can go back in time.

IFC in Theaters

If you like Independent ﬁlms, then IFC in Theaters is the movie destination for you. These ﬁlms are available in theaters and On DEMAND at the same time.

FreeZone

Free to browse. Free to watch. FreeZone is your personal programming library of cable TV favorites, kids and sports shows, and even concert and music videos. Available anytime you want at no additional cost. New shows every week.

Premium On DEMAND

If you get HBO, Cinemax, Starz or Showtime with Cox Digital Cable, you also get selections of their movies and series On DEMAND, ready whenever you want at no additional charge.

Adult On DEMAND

Adult titles are priced per viewing and are available for 6 hours.

Choose your

category of interest

Go to Channel 1 or

Press On DEMAND Button

Then select

Movies On DEMAND

Pick your movie

Then select Buy Now

For the most up-to-date and detailed information visit: www.cox.com/Louisiana

Pricing, fees, etc. subject to change.

Features

Page 22

Watch everything you want. Never miss another show. Create your own instant replays. That’s the beauty of the Digital Video Recorder and it all happens with the touch of a button on your remote control.

In this section you’ll ﬁnd the basics so you can start enjoying your Digital Video Recorder quickly. But if you have any questions, we’re here to help—24 hours a day, seven days a week.

> Record your favorite shows instantly. > Watch one show while recording another. > Record two shows at the same time. > Pause, rewind and do your own instant replays on live TV. > Save up to 80 hours of programming (available DVR space varies). > Set Parental Controls on what can be viewed and recorded.

See page 15 for Digital Cable remote control.

Did you know?

You can record an entire series simply by pressing

button while watching live TV and then selecting All Episodes from the prompt. After selecting All Episodes , press

. To record only new episodes, select the First Run option, or select from several recording options from First Run only on this channel to Record the rest of the series.

Digital Video Recorder (DVR)

Page 23

The Status Bar

Provides a quick reference to the program you’re watching. Simply select the

button on your remote control for the following information:

> The program title, start time and

end time.

> The time when you ﬁrst tuned to

the channel.

> The portion of the program that

has already aired.

> The live point of programming. > The portion of the program that

has not yet aired.

Control Live TV

Yo u can use your remote to control a live program.

> Pause a show Press > Resume playback from pause Press or > Rewind Press once (slow speed)

Press twice (medium speed) Press three times (rapid speed) Press four times (crazy fast speed)

> Fast-Forward Press once (slow speed)

Press twice (medium speed) Press three times (rapid speed) Press four times (crazy fast speed)

> Advance one frame Press and press > Watch video in slow motion Press twice quickly > Resume playback from rewind, Press

fast forward, or slow motion

> See an instant replay Press (replays last 8 seconds) > Return to live TV Press

Program title

Indicates when you

ﬁrst tuned to the

channel

Bar is green indicating

amount of program

already aired

Bar is clear because this part of the program has NOT yet aired

Program run times

Live point

For the most up-to-date and detailed information visit: www.cox.com/Louisiana

Pricing, fees, etc. subject to change.

Digital Video Recorder

Page 24

Recording Programs

There are several ways to record your favorite programs.

Record Live TV > Press

> Choose your recording options. > Press

To manually stop recording before the scheduled time, press

and then follow the

on-screen choices.

Record a TV Program From the Interactive Program Guide > Press

SETUP

TV program.

> Select Record. > Choose your recording options. > Press

The recording program is highlighted in the Interactive Program Guide in red.

Record all Episodes of Your Favorite Program > From a program or from the guide, press Record. > Choose all episodes. > Press

> Choose the desired options. > Press

SETUP

Viewing Recorded Programs

Programs that have been saved can be accessed at any time by pressing the DVR List button.

View Saved Programs

> Press

arrow keys to highlight a show.

> Press

SETUP

to display your options.

> Press

SETUP

again to play.

Exit Out of Recorded Program

Change the channel, or press the

key, which will tune to last channel viewed.

Page 25

Viewing Recorded Programs (continued)

Using the Status Bar > Press . > The green area indicated recorded time. > The red area indicated portion of program that was not recorded (if you tuned to a

program already in progress)

NOTE: Once you tune to a channel, the program is automatically recorded to a

channel buffer for up to one (1) hour. Each time you tune to a new channel, the saved programming from the old channel is cleared, and the recorder starts to save what is showing on the new channel.

Managing Saved Programs

By default saved programs will be automatically erased as space is needed for new recordings, or they can be saved until you erase them manually.

Go to the Saved Shows Display by pressing

How to do it:

Press

to highlight a show.

Highlight a show; Press

SETUP

; Select Erase

Highlight a show; Press

SETUP

; Select Save until

manually erased

Highlight a show; Press

SETUP

; Select Save until space

is needed

Highlight a show; Press

SETUP

; Select Keep longer...

Press

to increase or decrease the life span

of the highlighted show; Press

SETUP

(Note: shows that

are positioned higher on the list will be erased later)

What you can do:

Find a saved show

Erase a show

Save a show until manually erased

Allow a show to be erased automatically

(Note: This is default setting.)

Keep a show longer

Saved shows can be automatically erased to make room for new shows, or saved until you erase them.

– Indicates that a show will be saved until it is manually erased

– Indicates that a show is expected to be automatically erased soon

– Indicates that a show is expected to be automatically erased very soon

For the most up-to-date and detailed information visit: www.cox.com/Louisiana

Pricing, fees, etc. subject to change.

Digital Video Recorder

Page 26

Managing Scheduled Recordings

Your Scheduled Recording list lets you see which upcoming programs are scheduled to be recorded. It also lets you cancel upcoming recordings.

Find Scheduled Recordings > Press

> Presss

SETUP

to display the list of programs scheduled to record.

Cancel a Scheduled Recording > Press

> Press

SETUP

(Scheduled Recordings).

> Use

arrow keys to highlight program.

> Press

SETUP

> Highlight Cancel Recording . > Press Select. > Press

to conﬁrm.

Modify/Edit a Scheduled Recording > Press

> Press

SETUP

(Scheduled Recordings).

> Use

arrow keys to highlight program.

> Press

SETUP

to edit.

> Make edits to program.

Managing Recording Space

Your DVR can store up to 80 hours of programs, depending on the programming source. You can view your available space and set preferences for managing that space.

Viewing Available Recording Space > Press

> Press

to display the options screen

> Select View Disc Info > Press

SETUP

for the information on available recording space.

Page 27

Using The DVR With HDTV

Setting up Picture Formats (for High-Deﬁnition TVs)

If you have an HD-capable DVR from Cox and an HDTV, you may need to set up the DVR so that it provides video to your HDTV in picture formats that your HDTV supports to provide the optimum picture quality. As a default your DVR is programmed to display all high-deﬁnition programs in 1080i picture format and all standard deﬁnition programs in 480i picture format.

At any time, you can change the picture format for your HDTV to select the best picture quality for the format currently being broadcast by pressing HD zoom.

1. Turn off your DVR and turn on your HDTV.

2. On the DVR, press

SETUP

and

SETUP

at the same time. The Output Selection screen

appears.

3. Using the remote control, press

SETUP

to select the HD output type. The Set TV

Screen Type will appear.

4. If you have a standard-screen HDTV, press

. If you have a wide-screen

HDTV, press

SETUP

5. Select the desired set up option.

6. To start watching TV, press

SETUP

and then

. While watching TV, you can change the picture format to any of the settings you selected by pressing the settings button and selecting picture format.

High-Deﬁnition Service from Cox

HDTV Requirements

You will need an HDTV set (HDTV-capable or HDTV-ready) and a Cox HD receiver or a Digital Cable Reciever device with a CableCARD from Cox.

> To obtain HD local stations, you must have a Cox HD receiver, a DCR device with a

CableCARD from Cox or an HDTV with an integrated tuner. You must also subscribe to Cox limited basic service.

> To obtain HD premium channels including HBO, Cinemax, Showtime and Starz, you

must have a Cox HD receiver or a DCR device with a CableCARD from Cox. You must also subscribe to Cox Digital Cable and to the premium channels.

> To obtain channels such as Discovery HD, ESPN HD, Universal HD, TNT HD, National

Geographic HD, History Channel HD, A&E HD and many others, you must have a Cox HD receiver or a DCR device with a CableCARD from Cox. You must also subscribe to Cox Digital Cable and Cox Standard Basic service.

For the most up-to-date and detailed information visit: www.cox.com/Louisiana

Pricing, fees, etc. subject to change.

Digital Video Recorder

Page 28

Back of cable receiver

Depending on your equipment and existing connections, you may not need all of these components.

When the cable receiver displays a clock on the LED, power on the receiver and enjoy your service.

For Fast Connect Instructions on how to connect a VCR to your digital receiver, see page 35.

One 6-Foot Coaxial Cable Composite Cables

Power Cord Remote Control

Fast Connect KitTM Components

Fast Connect Instructions

Connecting Your Cox Digital Receiver

Page 29

Fast Connect Success Tips

Your New Remote Control > Program your remote to operate the power and volume of your

television using the instruction and code booklet included with the remote control.

> With the 4-device remote control, remember to ﬁrst press the

device key to choose the device you want to control (Cable, TV, DVD, Auxiliary).

> Press to move through the channels. A 15-second pop-up

displays the title, program time, and channel information.

> Press

SETUP

twice and another pop-up appears displaying the plot, guest stars, and icons indicating special viewing or audio features. Press

SETUP

again or

SETUP

and the information disappears.

> To return to your previously selected channel, press

> To access the Interactive Program Guide (IPG), press

SETUP

> Press

twice and you’ll ﬁnd the General Settings screen.

> See page 15 for Digital Cable remote control.

Cox Digital Cable FAQs

How many days of programs are stored in the Interactive Program Guide?

The Interactive Program Guide (IPG) stores up to 7 days of programming - the current day and the next 6 days.

How do I use my VCR to record a program?

Refer to your VCR owner’s manual for information on integrating the VCR into your equipment. You can also use the VCR CommanderTM to enable the digital receiver to control your VCR, avoiding the manual timer settings on your VCR.

How do I use my DVR to record a program?

See pages 24-27 for instructions on how to use your DVR.

How do I set a Personal Identiﬁcation Number (PIN) on the digital receiver?

The default PIN is set to 0000. To change the PIN, access the general settings using the remote, choose PPV: PIN. Follow the prompts to change the PIN to a unique 4-digit code.

Read this first:

WARNING:

Electric shock hazard! Unplug all electronic

devices before connecting or disconnecting any electrical equipment.

Connect cable first, then electrical power.

For the most up-to-date and detailed information visit: www.cox.com/Louisiana

Pricing, fees, etc. subject to change.

Connecting Your Digital Cable

Page 30

For instructions on how to connect a DVR to an HDTV, see page 37.

Depending on your equipment and existing connections, you may not need all of these components.

When the cable receiver displays a clock on the LED, power on the receiver and enjoy your service.

Fast Connect Instructions

Connecting Your Cox Digital Video Recorder

Fast Connect Kit

Components

Back of Digital Video Recorder

S-Video optional (not supported by Cox Tech Support)

One 6-Foot Coaxial Cable Composite Cables

Power Cord Remote Control

Page 31

Your New Remote Control > Program your remote control to operate the power and

volume of your television using the instruction and code booklet included with the remote control.

> With the 4-device remote control, remember to ﬁrst press the

device key to choose the device you want to control (Cable, TV, DVD, Auxiliary). Example: to control the cable receiver, press the cable button on the remote and select a button to initiate action.

> See page 15 for Digital Cable remote control.

Digital Video Recorder Control

Use the Interactive Program Guide (IPG) to select programs to

record and choose the frequency of recording.

Digital Video Recorder FAQs

How far back can I rewind live TV?

The length of time you can rewind live TV primarily depends on how long you have been watching a single channel. While the maximum live recording length is 60 minutes, each time you change channels the live recording starts over. If you have been watching a single channel for 15 minutes, you can rewind up to 15 minutes.

What happens if a recorded event goes over the scheduled end time?

If there is a chance that the event may continue past the scheduled end time, you can extend the stop time on the Conﬁrm Recording screen.

What happens if the Digital Video Recorder loses power?

The recordings that were saved prior to power loss are saved on the recorder. You will miss any programs scheduled to record during the power loss; however, the schedule for future recordings is preserved.

Can I watch another channel while a program is being recorded?

Yes, the Cox Digital Video Recorder has two tuners, so you can watch one program while recording another. You can even watch a previously recorded program while recording two other programs!

Do the Parental Control settings apply to recordings?

Yes, the Digital Video Recorder will record programs on blocked channels or rating scale, but to play them back you must enter your 4-digit PIN.

Fast Connect Success Tips

Connecting Your DVR

For the most up-to-date and detailed information visit: www.cox.com/Louisiana

Pricing, fees, etc. subject to change.

Page 32

Depending on your equipment and existing connections, you may not need all of these components.

Step #1

A. Connect the coaxial cable from the cable outlet to the cable-in port on the cable

receiver.

B. Connect the HD component cable from the Y Pb Pr ports on the cable receiver to

the Y Pb Pr ports on the HDTV.

Success Tip: Match the color on the component cable receptors with the corre-

sponding color on the HDTV ports. (red to red, green to green, blue to blue)

C. Put the HDTV on the correct input to view programming.

• Examples: Video 1, 2, or 3; Component 1, 2, etc.

Step #2

When the cable receiver displays a clock on the LED, power on the receiver and enjoy your service. A. Familiarize yourself with the HDTV’s picture size features in order to ﬁll in picture

size on the HDTV when you are not viewing HD programming - refer to the “Fast Connect Success Tips” on the next page.

HD Component Cables

Power Cord Remote Control

Fast Connect KitTM Components

Fast Connect Instructions

HD Audio Cable

One 6-Foot Coaxial Cable

Connecting Your Cox High-Deﬁnition Cable

Page 33

Back of HD Cable Receiver

Connecting Your HD Cable

HDMI cable and IEEE 1394 cable are both optional (neither are supported by Cox Tech Support)

For the most up-to-date and detailed information visit: www.cox.com/Louisiana

Pricing, fees, etc. subject to change.

Page 34

Your New Remote Control > Program your remote control to operate the power and

volume of your television using the instruction and code booklet included with the remote control.

> With the 4-device remote control, remember to ﬁrst press the

device key to choose the device you want to control (Cable, TV, DVD, Auxiliary). Example: to control the cable receiver, press the

cable button on the remote control and select a button to

initiate action.

> See page 15 for Digital Cable remote control.

Fast Connect Success Tips

Your TV Screen Type

Television screens vary, depending on the type of television or monitor:

Black bars on the sides indicate that the program is formatted in a standard 4:3 mode and likely not in high-deﬁnition.

Change your TV format (i.e., stretch, zoom, normal) by pressing the # button on your Cox remote control to ﬁll the screen.

Black bars on the top and bottom indicate that the program is a widescreen image. This occurs in both standard and high-deﬁnition programming. No TV format change is necessary.

What is burn-in and how do I avoid it on my HDTV?

If you consistently watch standard-deﬁnition (4:3 aspect ratio) programming on a wide-screen (16:9 aspect ratio) television or HD programming with sidebars over very long periods of time, you may ruin your HDTV’s ability to display colors evenly across the screen. Your wide-screen HDTV may have picture size adjustment features (zoom, stretch, etc.) that can be used to remove the black bars (thereby preventing burn-in) that you see when watching standard-deﬁnition programming. Consult your HDTV owner’s manual for details.

Standard TV Screen

Wide TV Screen

Page 35

Digital Cable (In Stereo Sound)

Digital Cable Installation With a Digital Cable Receiver in Stereo Sound (when available)

Stereo TV Cabling*

AUDIO

OUT

CABLE

AUDIO

S-VIDEO IN

S-VIDEO OUT

VIDEO IN

VIDEO OUT

Either/or

From

cable

outlet

AUDIO

OUT

RF IN

TV/VCR

RF IN

CABLE

DIGITAL AUDIO

OPTICAL

DIGITAL

AUDIO

COAX

VIDEO

DATA

USB

PHONE

TV PASS CARD

SWITCHED 105-125V 60Hz 4A MAX 500W MAX

S-VIDEO

TO TV

TO VCR

Audio

out

For the most up-to-date and detailed information visit: www.cox.com/Louisiana

Pricing, fees, etc. subject to change.

Installation

Page 36

Stereo VCR Cabling*

CABLE OUT

CABLE IN

AUDIO

VIDEOINS-VIDEO

VIDEO

OUT

S-VIDEO

OUT

AUDIO

OUT

VCR

CABLE IN

S-VIDEO IN

S-VIDEO OUT

VIDEO IN

VIDEO OUT

AUDIO

OUT

AUDIO

Either/or

Audio

out

From

cable

outlet

AUDIO

OUT

RF IN

TV/VCR

RF IN

CABLE

DIGITAL

AUDIO

OPTICAL

DIGITAL

AUDIO

COAX

VIDEO

DATA

USB

PHONE

TV PASS CARD

SWITCHED 105-125V 60Hz 4A MAX 500W MAX

S-VIDEO

TO TV

TO VCR

Back of cable receiver

Digital Cable With VCR (In Stereo Sound)

Digital Cable Installation With a VCR to Record and Listen in Stereo Sound (when available)

Page 37

NOTE:

TV must be set to HD Input.

HDMI cable and IEEE 1394 cable are both optional (neither are supported by Cox Tech Support)

HD Digital Video Recorder

HD-DVR Installation to a Standard HDTV Using Red, Blue and Green Cables and Audio Cables

Back of cable receiver

For the most up-to-date and detailed information visit: www.cox.com/Louisiana

Pricing, fees, etc. subject to change.

Installation

Page 38

Turning on the Digital Cable Receiver and/or Digital Video Recorder

When first connected, the digital cable receiver will display “Load”. Do not turn off the box until this process is complete.

Once the time appears, turn on your television set and tune it to channel 3 or the correct input. Press the power button on the cable receiver. The power light should come on and you will have a picture on your television screen.

NOTE:

If there’s no picture, check to see if your TV is on the correct input.

Troubleshooting For Digital Cable

General Troubleshooting

• Install Coaxial Cable, then power.

• Properly plug your television and digital cable receiver into an electrical outlet.

(If a light switch controls the outlet, make sure it’s turned on).

• Make sure all cables are properly connected and connections are finger tight.

• Make sure power indicator light on digital cable receiver is on.

• Make sure TV power is on and TV is tuned to channel 3 or the correct line input.

• If your set-up includes a VCR and/or stereo, make sure they are properly connected

to the digital cable receiver.

Blank Screen or Snowy Picture

• If you are using the cable TV/RF input, make sure your TV and/or VCR are tuned to

channel 3.

• If you are using the line/RCA inputs, make sure your TV and/or VCR are tuned to the

correct line input.

• If digital receiver flashes

Load for more than 15 minutes then disconnect power,

wait one minute and reconnect.

Page 39

Troubleshooting

Remote Control Set-Up Problems

• Point the remote control directly at the digital cable receiver (not the TV) when changing channels.

• Make sure nothing is blocking the pathway of the remote control’s infrared sensor.

• Make sure cable light on remote control is lighting up when pressing button. If not,

press cable light button and try again.

• Verify that the batteries are good.

• Try to re-program the remote control by using the remote control owner’s manual

included in your digital install kit.

Freeze Frames /Tiling of Pictures

• Make sure all cables are properly connected and connections are finger tight.

• Ensure that you do not have anything sitting on top of your digital cable receiver.

This can temporarily affect picture quality.

Blue Screen or Other VCR-Related Troubles

• Make sure your VCR is tuned to channel 3 or the correct line input.

• Press TV/VCR button on your VCR.

On-Screen Guide With No Data or Descriptions

• Disconnect the power plug from the wall outlet and wait at least 10 seconds. Insert

the power plug back into the wall outlet to begin reloading the on-screen guide information. This will take 15 minutes to complete. While the guide is reloading information, you will be able to watch TV and change channels with your remote control, but on-screen information will not be available until the reloading process is complete.

No Sound

• Verify that the mute function has not been activated on your TV and/or cable receiver

remote.

• Make sure the volume is turned up on your TV or stereo.

• Check the SAP (Second Audio Program) setting on your TV or cable receiver. Refer to

the handbook provided for the manufacturer of your TV.

• If you are using a stereo receiver, verify the audio output connection and the receiver

are set up to the right input.

Further Troubleshooting

• If the above steps are not successful, or for additional hookups, call customer care at 504-304-8444 or visit our website at www.cox.com/support/Louisiana/techsupport

Other Tips

• Always connect primary cable directly from the wall outlet to receiver. Do not divert the Primary Cable through receiver loops located on the back of some television sets or through other devices, such as surge protectors, modulators, game adapters, and VCRs.

• Avoid using an electrical outlet that is activated by a wall switch.

• In order to ensure reliability do not place objects on the top of the cable receiver

that will prevent adequate ventilation.

• For Picture-In-Picture configurations, use the 2-way composite cables provided in

your install kit.

For the most up-to-date and detailed information visit: www.cox.com/Louisiana

Pricing, fees, etc. subject to change.

Page 40

You can count on Cox

Cox is known for providing excellent customer service with a proven track record in customer satisfaction and 24/7 support.

Local Customer Service Center

Call 504-304-8444

www.cox.com/Louisiana

Service available to residential customer s in Cox wire d ser viceable areas. Digital receiver rental and paid subscription to limited basic required for Cox Digital Cable. Cox Limited Basic plus a digital receiver and Digit al Gateway subsc ription required for premium channels, pay per view, and On DEMAND programming. Cox Basic service required for local HD channels, premium HD channels and DVR . Cox Digital Cable and E xpanded ser vice required for cable network HD channels. Digital Cable and paid subscription to Digital HBO, Cinemax , Starz, Showtime or a Cox Digital service tier required for HBO HD, Cinemax HD, Starz HD, Show time HD, or other digital channels’ HD programming. An HDTV set required. An HD-ready TV set with YPbPr inputs that supports 1080i and Cox HD receiver required for HD s ervice. Televisions and all other consumer-owned devices equipped with a C ableCARD may require a digital set top receiver in order to receive all programming options offered by Cox Digital Cable and On DEMAND programming. Cox Digital Cable and DVR receiver and remote rental required. Monthly DVR service fee per DVR receiver applies. On DEMAND and Music Choice channels cannot be recorded. Available DVR recording space varies. Some On DEMAND progr amming may be extra. An HDTV set and a HDTV/DVR box rental required. An HDTV receiver or CableCARD and an HDT V set required. 100% digital picture and sound when using a Cox digital set top receiver. Number of Digital outlets per household may be limited. Free cable on additional outlets limited to Cox Standard service and requires paid subscription to Standar d cable on primary outlet. Programming subject to change. WARNING: Electric shock hazard! Unplug all electronic devices before connec ting or disconnecting any device cable to any electrical equipment. Connec t cable ﬁrst, then electrical power. Installation fees, taxes, franchise fees and other sur charges are additional. Other restrictions may apply. © 2008 Cox Communication s, LLC. Al l rights r eserve d. 520-7200 12/ 08