Cox Contour User Manual

INTRODUCING

The New Contour

Welcome to the simplest, fastest and most fun way to search and

access all your enter tainment on all your devices. Search visually with

show title art that is organized by category, network and genre to

enjoy the best selection of current TV shows, hit movies and more.

And you can find the entertainment you’re looking for in seconds

with predictive search. Plus, the Contour App allows you to watch TV

on your computer, tablet or phone anywhere in your home. It’s the

personalized entertainment you want, when you want it.

®

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Experience Entertainment Like Never Before

The new Contour’s innovative features deliver the easiest, quickest and most complete way to access all your entertainment on

all your devices.

An Immersive On-Screen Guide

Now, discovering the shows you love is part of the fun. The enhanced on-screen guide offers rich graphics and images that help

you quickly find the shows, movies and sports you are interested in. The Main Menu displays options for live TV, recorded shows,

On Demand,

options to watch any time and personalized recommendations, and see the last channels or On Demand shows you’ve watched

with the touch of a button.

Voice Controlled Remote

Use voice commands to change channels, find shows, get recommendations and more. The Contour® Voice Controlled Remote even

responds to popular phrases like “Show me movies” to help find your favorites.

Smart Search

Now you can find what you’re looking for in seconds. Just type the first few letters of a network, title, genre or actor on the remote control

and get instant search results across live TV, On Demand and your DVR. Over time, Contour learns the shows and events most often

searched for, so the search results become even more accurate.

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interactive apps and more. You get listings for what’s on now and up to 14 days in advance, over 10,000 On Demand

Record 6 DVR

When you add Record 6 DVR to your Contour service,

you’ll enjoy more of your favorite shows with the

ability to record up to 6 shows simultaneously. Save

more of your favorite entertainment with up to 1,000

hours of storage space and play recordings in any

room of your home.

The Contour App

A revolutionary mobile app for your tablet or smart

phone that allows you to stream live TV and access

On Demand shows and movies from any room in

your house.

Apps on TV

With Contour, you can enjoy instant access to sports

scores, weather, stock information and more, all at

your finger tips and up on the TV screen.

QUESTIONS? CALL [phone] OR VISIT COX.COM/CONTOUR FOR ACCESS TO VIDEOS, SUPPORT ARTICLES, PRODUCT INFO AND MORE.

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Contour® // Main Menu

To access the Main Menu, press the Contour button on your remote control. Then, use the Left Arrow

button or the Right Arrow button to browse through the menu options.

Choose from any of the following, and press the OK button on the remote to select it:

// GUIDE: Use this option to access the Contour grid guide and view program listings, channel

information, etc.

You can also access the grid guide by pressing the Guide button on your remote.

// SAVED: Use this option to access your saved DVR recordings, recording schedule, favorites list and

On Demand
watched shows and recommendations based on what you’ve watched.

// On Demand: Use this option to access On Demand TV shows and movies to watch any time.

// S E ARCH: Use this option to search for programs, favorite actors and directors, channels, etc.

// A P P S: Use this option to access in-TV apps like the spor ts app and weather app available

through your Contour receiver.

// SETTINGS: Use this option to manage the settings on your Contour receiver (parental controls,

closed captioning, guide settings, etc.).

To exit the menu, press the Exit button on your remote.

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purchases. This menu also includes “For You,” which has recently recorded programs,

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The Contour® App

Turn your tablet, phone or computer into a personal TV screen with the Contour App. Stream live TV

and watch On Demand

Watch your favorite shows and movies in and around
your home.

STREAM On Demand PROGRAMS

Stream programs from your On Demand library in and

around your home.

• Includes only On Demand movies and TV
shows that are free or part of your subscription

• Access thousands of hours of On Demand
content—on your tablet, smartphone or computer

• Movies may not be purchased using the Contour App

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content from any room in the house.

STREAM LIVE TV

First-Time Sign-In Process

// Step 1: Search “Contour App” to download the FREE app

// Step 2: Enter your primary User ID and Password and tap

Continue. If you don’t have a Cox User ID and
Password, you can get them at cox.com/register

*For User ID and Password, please reference page 4

System Requirements

// Apple® devices must have iOS 7.0 or later

// Android

system 4.0 or higher in order to find and download
the Contour App

™

devices must have Android operating

Device Requirements

// Compatible with iPhone,® iPad® and iPod touch®

// Compatible with all Android devices running

Android operating system 4.0 or higher

// Not available on Kindle Fire

// 5 devices can stream or download simultaneously

* The Contour App is available to residential video customers in Cox service areas. Access to some app features may vary by service level. Minimum Cox TV Essential, Cox High Speed Internet Starter, and compatible mobile or tablet

device required. DOCSIS 3.0 modem recommended for best viewing experience. Not all channels in TV service subscription may be available. Limited to in-home viewing via a WiFi home network. Other restrictions may apply.

™

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Master Your Contour® TV Remote

We’ve completely redesigned the Contour TV remote control to enhance your viewing experience, with a smaller,
easier-to-handle remote and buttons that help you find exactly the entertainment you want.

1 // TV POWER: Turn your TV on and off

2 // ALL POWER: Turn your T V and receiver on and off

3 // EXIT/STOP: Return to the last channel you were

watching, or stop the On Demand
you’re watching

4 // REC: Record what you’re watching with one touch

5 // OK: Select a highlighted item

6 // MAIN MENU: Press the Contour button to go to the Main

Menu. Here you’ll find your Guide, Saved (DVR recordings),
On Demand

7 // PAGE UP/PAGE DOWN: Move one page up or down in

lists, and jump forward or back when watching a program

8 // GUIDE: Press once to see all listings. Press twice to select

a guide view to filter listings

Search, Apps and Settings categories

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or DVR recording

9 // LAST: Take a step back in the menu, exit to live TV

or view last channels/shows watched

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10 // REWIND/FAST FORWARD: Rewind and fast forward

a program, or skip ahead or back 24 hours in the Guide

11 // A: Help when you need it

12 // B: Display video window while browsing menus

13 // C: Launch the sports app

14 // D: Delete a recording, cancel a scheduled

recording or clear the history from Last Watched

15 // SETUP: Pair your remote to your receiver, TV or

audio device

16 // VOICE CONTROL : Use voice commands to change

channels, find shows, get recommendations and
more

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Exploring Contour

®

Never miss the action on live TV. Contour makes it easy to find movies and TV

shows airing right now.

About the Contour Guide

The Guide includes all of the channels’ programming

up to 2 weeks out. You can view information about TV

shows and movies, schedule recordings, set favorite

channels or find other times shows may be airing. If

an HD version of a channel is available, the Guide will

automatically choose that option over the SD version.

The Guide can be viewed with All Listings or filtered by

Favorite Channels, HD, Sports and more. There is even

an option to see just what’s on right now (press the

Right Arrow but ton) or see just what’s on the channel

you are watching (press the Right Arrow button twice).

Navigating the Grid Guide

To access the grid guide, press the Guide button

on the remote control.

To navigate up and down the channel listings in

the guide:

• Use the Up Arrow and Down Arrow buttons
to move one channel at a time

• Use the Page Up and Page Down buttons
to move several channels at a time

Searching for a Channel or Network

To access the grid guide, press the Guide button

on the remote control.

Advancing to Different Time Slots

• Use the Right Arrow button to advance in the grid
one time slot at a time; use the Left Arrow button
to go back to the previous time slot

• Use the Fast Forward button to advance in the grid
one day at a time; use the Rewind button to go
back a day

Hit Exit to exit the Guide.

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