Cox Business Voice Mail User Manual
Cox Business Voice Mail User Guide
Cox Business
Voice Mail User Guide
Version 3.4
August, 2014
Copyright © 2014 Cox Communications, Inc. All Rights Reserved
No part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any
means (electronic, mechanical, photocopying, recording, or otherwise), or for any purpose, without the express written permission of
Cox Communications, Inc.
CE-VOMLUG 0814
Voice Mail User Guide
Table of Contents
Introduction ................................................................................................................................................ 1
Global Keys ................................................................................................................................................ 1
Mailbox Settings ......................................................................................................................................... 1
Setting Up Your Voice Mail ....................................................................................................................... 2
Accessing Your Voice Mail ....................................................................................................................... 2
Accessing Your Voice Mail with Caller ID Masking ................................................................................ 2
Login Options ............................................................................................................................................. 3
Retrieve Messages ..................................................................................................................................... 4
Send Messages .......................................................................................................................................... 4
Greetings...................................................................................................................................................... 5
Settings ........................................................................................................................................................ 6
Distribution Lists ........................................................................................................................................ 6
Notifications ............................................................................................................................................... 6
Message Handling..................................................................................................................................... 7
Delete Confirmation .................................................................................................................................. 8
Handle Incoming Messages ....................................................................................................................... 8
Review Outgoing Messages ...................................................................................................................... 9
Voice Mail Access Numbers .................................................................................................................... 10
Frequently Asked Questions ................................................................................................................... 12
Voice Mail User Guide
DESCRIPTION
VALUE
Mailbox Size
Maximum amount of voice messages that can be
left in a mailbox
50 Minutes
Maximum Message
Length
Maximum length of a voice message that
can be left in the mailbox.
5 Minutes
Greeting Length
Maximum length of recorded greeting for a
mailbox
3 Minutes
Duration of
Saved Messages
Number of days a saved message can be
kept in the mailbox, after which it will
automatically be deleted.
31 Days
Language Options
Upon mailbox initialization or at any time in
the future you can select the default
telephone language for your mailbox. You
can also press + 4 to change the
language setting.
English or Spanish
Introduction
Welcome to a better choice for voice mail – Cox
Business Voice Mail. Our outstanding customer
service is here 24/7 to support you. Feel free to
call us for answers at 866-272-5777, or visit
www.coxbusiness.com/starthere.
The Cox Business Voice Mail User Manual will
help guide you in your use of Cox Voice Mail
service, and provides the steps needed to use
your voice mail quickly and easily. Learn how to
set up your mailbox, configure your greetings,
retrieve your messages, and other essential
information that will assist you when using Cox
Voice Mail service.
Global Keys
These key combinations can be used at any
time during voice mail usage to quickly
navigate to a key feature, or initiate an
important action.
+ 1 Main Menu
+ 2 Previous Menu
+ 3 Erase last keyed entry
+ 4 Change language
+ 5 Login to a different mailbox
+ 8 Make a call
+ 9 Disconnect the call
8 Pause (press any key to resume)
Mailbox Settings
The following are some basic settings available with your Voice Mail service.
Cox Business Voice Mail User Guide 1
Voice Mail User Guide
If…
Then…
Caller ID is masked
or unmasked
Dial *86 or *298 and
enter PIN only
If…
Then…
Caller ID is masked
Dial *298 and enter
your 10-digit phone
number and PIN
Caller ID is
unmasked
Dial *298 and PIN only
Note: If you have not initialized your
mailbox, dial *86 and enter your PIN.
Setting Up Your Voice
Mail
1. From your phone, dial your business
number or *298.
2. Enter the temporary PIN, “269266” or
“COXCOM” and press # .
Note: Depending on your phone line and
caller ID setup, you may be prompted to
enter your PIN or your 10-digit telephone
number and PIN. For more information
about Caller ID Masking setup, see
Accessing Your Voice Mail with Caller ID
Masking section in the right column.
3. To select your default language, press 1
for English or 2 for Spanish.
4. Set a new PIN for your account. It must be
between 4 and 8 numbers. Enter your new
PIN and press # .
5. Record your name.
6. Record a greeting or select the default
system greeting.
Accessing Your Voice Mail
with Caller ID Masking
Caller ID Masking is a feature that allows
businesses to display their main phone number
for external calls, regardless of the actual number
used to place the call.
Contact Cox Business to request the Caller ID
Masking feature and / or to confirm whether your
business has the feature enabled. If so, follow the
process in the table below. (Note: There are no
upfront costs or recurring charges for Caller ID
Masking.)
IP Centrex and VoiceManager Customers
Customers with Other Voice Services
Accessing Your Voice Mail
Cox Voice Mail service can be accessed in a
variety of ways, depending on the phone line in
use - business, remote, or home.
Your Phone + Your Number
Call your business number, when prompted,
enter your PIN and press # .
Your Phone + *298
Dial 2 9 8 , when prompted, enter your PIN
and press # .
Remote Phone + Access Number
If you’re calling from a remote phone (not
linked to your business number), dial the Voice
Mail Access Number, enter your Mailbox ID,
your PIN, and press # .
Remote Phone + Your Number
If you are calling from a remote phone, (not
linked to your business number), dial your work
number. When your greeting begins playing,
press + 5 then enter your Mailbox ID and
PIN for voice mail access.
Access Older Messages (Post Migration)
Log in to your voice mail and press *5. This
feature will be disabled after 30 days.
2 Cox Business Voice Mail User Guide
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