Cox Business UC App for iPhone User Manual
UC App for iPhone
© 2018 by Cox Communications.
All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise, without prior written permission of Cox Communications.
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Table of Contents
Table of Contents
Table of Contents ............................................................................................................ i
About the UC App for iPhone.......................................................................................... 1
Get Started ...................................................................................................................... 2
Install the UC A............................................................................................................ 2
Activate Unified Communications for IP Centrex Professional Seats ................... 2
Sign In .......................................................................................................................... 6
Reset Your Password ................................................................................................. 7
Unify Tabs ....................................................................................................................... 8
Contacts Tab ............................................................................................................... 9
Add Contacts ........................................................................................................ 10
Add Conference .................................................................................................... 11
Add iPhone Contact ............................................................................................. 11
Edit Contacts ........................................................................................................ 11
Contact Card ......................................................................................................... 12
Filters ..................................................................................................................... 12
Sort and Display Order ........................................................................................ 13
iPhone Contacts ................................................................................................... 13
Search .................................................................................................................... 13
Call Tab ...................................................................................................................... 14
Conference Call ......................................................................................................... 15
Initiate Conference Call ........................................................................................ 15
Chat Tab ..................................................................................................................... 18
Start Group Chat ................................................................................................... 20
Call History Tab ......................................................................................................... 21
Main Menu .................................................................................................................... 22
My Status ................................................................................................................... 23
Set Avatar and Status .......................................................................................... 23
Status Message .................................................................................................... 25
Availability ............................................................................................................. 25
Instant Messaging ........................................................................................................ 26
Start a Chat ........................................................................................................... 27
Group Chat ............................................................................................................ 28
ii
Table of Contents
Audio Calls ................................................................................................................... 29
VoIP Calling Mode ................................................................................................ 29
Mobile calls use the carrier’s circuit-switched network. Mobile calls leverage
Anywhere or Mobility to present the business identity of the user. For more
information, see section Message Waiting Indicator ............................................ 29
Checking Voice Mail ............................................................................................. 29
Make Calls ................................................................................................................. 31
Answer Call ............................................................................................................... 31
CallKit ......................................................................................................................... 32
Answer Incoming VoIP Call on Locked Screen ................................................. 32
Answer Incoming VoIP Call on Unlocked Screen .............................................. 33
Receive Second Incoming Call (Call Waiting) .................................................... 33
Integration with Native Contacts and Call History ............................................ 33
In Call Actions .............................................................................................................. 35
Missed Calls and New Messages ............................................................................ 35
Setting Up Voice Mail ........................................................................................... 36
Message Waiting Indicator ....................................................................................... 36
Checking Voice Mail ............................................................................................. 36
Business Line Call Through..................................................................................... 36
Mid-Call Controls for Circuit-switched Business Calls ......................................... 36
Contact Name Lookup for Incoming Calls and Call Logs ..................................... 37
Call Waiting ............................................................................................................... 37
New Call ..................................................................................................................... 37
Call Transfer .............................................................................................................. 38
Conference Call ......................................................................................................... 39
Initiate Conference Call ........................................................................................ 39
Call Pull ...................................................................................................................... 40
Call Park ..................................................................................................................... 41
Bluetooth Support .................................................................................................... 41
Call Settings and Preferences .................................................................................... 43
My Status ................................................................................................................... 44
Call Settings .............................................................................................................. 45
Block My Caller ID ................................................................................................ 46
Dialing Service ...................................................................................................... 47
iii
Table of Contents
iPhone Number ..................................................................................................... 48
Call Forwarding .................................................................................................... 49
Do Not Disturb ...................................................................................................... 51
Simultaneous Ring ............................................................................................... 52
Anywhere .............................................................................................................. 54
Remote Office ....................................................................................................... 55
Preferences .................................................................................................................. 56
About .......................................................................................................................... 57
Help Page ................................................................................................................... 57
Sign Out ..................................................................................................................... 57
The UC App and iPhone Setting ................................................................................ 59
Push Notifications ....................................................................................................... 60
Push Notifications for Incoming Calls .................................................................... 60
Push Notifications for Chat Messages .................................................................... 60
Multi Device Support ................................................................................................... 61
Message History and Message Read Status Synchronization ............................. 61
iiii
About the UC Apps for iPhone
The UC Apps for iPhone provides the following communication features:
• Voice Calling (Circuit Switched)
• Voice Calling through Data Connection (VoIP)
• Voice Calling (Call-Through) using the mobile phone line
• Instant Messaging and Presence (IM&P)
• Call Settings
Important: UC Apps operate with lines, seats, and other voice features
—which may vary among customers. In rare cases, customers may
gain access to features and interactions which are not fully
recommended for use with UC Apps.
About
UC App for Android Mobile User Guide 1
Get Started
Get Started
This section covers the following topics:
• How to install the UC Apps
• How to sign in to the UC Apps
• How to reset your password for the UC Apps
Install the UC Apps
The iPhone UC client can be downloaded from the Apple App Store. Use the following
steps to download the UC Apps for iPhone Mobile app.
1. Open the Apple App Store on your iPhone.
2. In the Search field, enter Cox Business Unified Communications
3. Press the Install button.
4. Follow the prompts to download.
5. Press the Accept button and Agree and Continue button on the License Agreement
screens.
Activate Unified Communications for IP Centrex Professional
Seats
To use the Unified Communications (UC) features with your IP Centrex Professional Seat,
you must first activate UC through the MyAccount Portal.
Use the following steps to activate UC for your assigned IP Centrex seat:
1. Log in to the MyAccount Portal.
Result: The MyAccount Portal Home page opens.
UC App for iPhone Mobile User Guide 2
Figure 1. MyAccount Portal Home Page
Get Started
2. On the MyAccount Portal Home page, scroll down to the My Services section
and click the Activate Unified Communications icon. See Figure 1.
Result: The Activate Unified Communications window opens. See Figure 2.
Alternatively, you can access the Activate Unified Communications window by
performing the following steps:
a. Click the Voice Settings dropdown menu and select VoiceManager Tools. See
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b. On the VoiceManager Tools Home page, click the User & System
Management tab.
c. Click the Activate Unified Communications link in the User Management
section.
Result: The Activate Unified Communications window opens.
UC App for iPhone Mobile User Guide 3
Figure 2. Activate Unified Communications Window
Note: Profile Owners and Profile Administrators can view and activate UC for
any IP Centrex Professional Seat on the account. End users can only activate
UC for the IP Centrex Professional Seat assigned to them.
3. Click the checkbox to the left of the name associated with the IP Centrex
Professional Seat you want to activate.
Get Started
4. Click the Save button to save your changes.
Result: The status changes from UC Not Activated to Pending. See Figure 3.
Refreshing the page after approximately 30 seconds updates to the status to UC
Activated.
UC App for iPhone Mobile User Guide 4
Figure 3. Activation Status – Pending
Get Started
UC App for iPhone Mobile User Guide 5
Get Started
Sign In
When you first launch the application, you are prompted to sign in with your username and
password.
Figure 4. Sign in screen
1. Enter your MyAccount user name and password.
2. Tap the Forgot password link to reset your password.
3. Tap the Show Password box to see the password as you enter it in the field.
4. Tap the Remember Password box to avoid re-entering it upon subsequent
launches.
5. Tap the Sign In button.
Result: The Chat window appears.
Note: Once you are signed in, the UC App does not prompt you again for
the username and password until you sign out. The login is preserved
even if the UC App is terminated or the device is restarted.
UC App for iPhone Mobile User Guide 6
Get Started
Reset Your Password
If you forget your password, follow the steps below to reset. If you forget your User ID,
contact Cox Technical Support.
1. Go to www.myaccount.coxbusiness.com.
2. Enter your User ID if the field is not pre-populated.
3. Click the Forgot Password link.
Figure 5. MyAccount – Forgot Password
4. Enter your email address.
5. Click the Reset Password button.
UC App for iPhone Mobile User Guide 7
The UC App Tabs
Figure 6. Contacts Tab
The main view contains several tabs (located on the
lower bar) that present information about the contacts
and communications options.
The UC App Tabs
There are four “tabs” on the default page in the UC App (as are shown by the icons in the
bottom toolbar). They are: Contacts, Call, Chat, and History. This section provides an
overview of each tab and provides instructions on how to use functionalities, where
applicable.
When you start the UC App for the first time, an empty Contacts tab displays. You can
use the Search field to find people and add them to your Contacts list; or, if you have
contacts in Outlook, a message may appear asking if you want the UC App to access
your contacts (Figure 7). If you tap OK, the contacts will load automatically. If you tap Do
Not Allow, you will need to add contacts manually.
Figure 7. Access Contacts dialog
UC App for iPhone Mobile User Guide 8
Contacts Tab
Figure 8. Contacts
Your list of Contacts can be categorized as
“presence-enabled” and “non-presence-enabled.”
Any contact can be marked as a favorite and it
appears at the top of the Contacts list in the Favorites
section.
Presence-enabled contacts are users with an
Extensible Messaging and Presence Protocol
from other systems such as Google Talk. Nonpresence-enabled contacts can be phone numbers or
conference numbers.
from the Desktop or Tablet devices. The contacts
groups cannot be created or edited from the iPhone
client.
The Contacts tab contains a list of all your associates. From this tab, you can:
• Add contacts
• Search for contacts
• Filter contacts displayed in the list
• Access contact information
(XMPP) address. These can be the UC App users or users
The UC App Tabs
The iPhone UC App shows contact groups created
UC App for iPhone Mobile User Guide 9
The UC App Tabs
Note: If you receive a contact request invitation, you can ignore or accept it. If
you ignore the contact request, you can always share your presence
information later by selecting Subscribe from the contact card. Note that the
contact must accept your subscription request for you to establish the
presence relationship successfully.
Add Contacts
As was stated in the previous section, when you sign in to the UC App for the first time,
there are no contacts in your Contacts list. There are two ways to add new contacts:
• Tap the Add Contact icon in the top navigation bar.
• Use the directory search option from the Contacts tab.
Figure 9. Add Contact option and Add Contact details screen
Use the following steps to add a new contact.
1. Use one of the two methods shown above to access the Add Contact dialog.
2. Tap the field names you wish to populate and enter values for each.
3. Tap the Done link. By default, your presence information is always shared with a new
contact if an XMPP address is provided.
UC App for iPhone Mobile User Guide 10
The UC App Tabs
Figure 10. Edit Contacts
Edit opens the Contact Information dialog
box where you can add, edit, or remove
information.
1. Tap any of the fields and make the
necessary changes. When you have
finished, tap the Done link.
2. (Optional): Tap Unsubscribe to
remove the presence relationship
between you and that contact. This
means you do not see the contact’s
presence information and your contact
does not see yours. Select Subscribe
to re-establish the presence
relationship. An unsubscribed contact
remains on your Contacts list and is
always shown as “offline.”
3. (Optional): Tap Remove to delete the
contact from your Contacts list.
Add Conference
You may need to add a Conference to access recurring meetings quicker and easier.
Use the following steps to add a Conference.
1. Select Add Conference from the same plus icon in the navigation bar. See Figure 9.
2. Tap the fields you want to populate and enter the necessary values. (Note: You can
also add a conference number from directory search.)
3. Tap the Done link.
Add iPhone Contact
Use the following steps to add an iPhone contact.
1. Tap the Add Contact icon in the top navigation bar.
2. Tap the Add iPhone Contact.
Result: The native Address Book appears.
3. Follow the prompts to add a new contact from your local iPhone address book.
Edit Contacts
UC App for iPhone Mobile User Guide 11
The UC App Tabs
Contact Card
The contact card displays information about a contact based on the type of the contact.
This includes UC contacts, Local address book contacts, and contacts from directory
search results.
You can initiate a call or chat session directly from the contact card. If the contact has an
associated email address, you can send an email to the person when you launch the
email client on your iPhone.
Filters
The following filters are available from the Contacts filter menu:
• All – Shows all presence-enabled and non-presence-enabled contacts.
• Online – Shows only the presence-enabled contacts that are currently online.
• iPhone Contacts – Shows the contacts from your local phone book.
• Directory – Shows the contacts from a company directory (which requires a search).
Figure 11. Contact filter menu
Follow the steps below to view contacts in a specific category.
1. From the Contacts tab, tap the down arrow to the right of the UC App label in the top
bar.
2. Tap the type of contact you want to view.
Result: A checkmark will appear at the right of the contact type and a list of contacts
for the selected category will appear.
UC App for iPhone Mobile User Guide 12
Sort and Display Order
If you’re using…
Use this navigation path to sort contacts…
iOS 9 and lower
Settings > Mail, Contacts, Calendars > Contacts
iOS 10
Settings > Contacts
iOS 11
Settings > Mail
Display Order
Displays First name or Last name first
Sort Order
Sorts by First name or Last name
Short Name
Displays the format of the name that is used in chat lists
Note: Short names are not supported on iOS 8. On iOS 8, the application will
always use the full names for display in such lists.
The sort and display order for contacts is based on phone settings:
The table below describes three ways in which a contact can be sorted.
The UC App Tabs
iPhone Contacts
iPhone contacts are ordered in groups by the first letter of their display name. There is no further
ordering within the group.
Search
The UC App supports searches in the UC App Contacts and Contact Directories (in a separate
input field) in the Contacts tab. The results of the search are defined by the type of search filter
you select (All, Online, iPhone Contacts or Directory). See Filters for more information.
In addition to results from the company directory, the search is also performed in other search
sources, such as:
• User’s Personal Phone List
• Group’s Common Phone List
• Company’s Common Phone List
An enhanced search is applied to both the UC App Contacts and Contact Directories
when the search is initiated by a user or when an incoming call is received. (Note: The
application performs a search for the display name that corresponds to the caller’s
number.)
UC App for iPhone Mobile User Guide 13
The UC App Tabs
Call Tab
The Call tab enables you to dial a number and place a call, pull a call and retrieve a call.
UC App for iPhone Mobile User Guide 14
Figure 12. Call tab
Use the following steps to place a call from the
Call tab.
1. Tap the Call tab to open the dial pad
and enter your phone number.
2. There are two icons below the dial pad: call
and call menu .
1. Tap to place the call after you
enter the phone number.
Tap to “pull” a call or retrieve a call from
another telephone line. See
Conference Call
A Conference Call is a telephone call that
enables multiple people to speak to each other
at the same time.
Note: A conference call with more than
three people is known as “N-way
Calling.”
1. Initiate a call using one of the methods
described in the Make Calls section of this
user guide.
2. When the call becomes active, tap the
menu icon in the lower right corner of
the dial window.
Result: A sub-menu appears.
3. Tap the Conference option.
Result: A new screen appears on your
phone.
4. Tap the Add Participant icon . See
Figure 27.
Figure 13. Initiate a Conference Call
The UC App Tabs
Initiate Conference Call
Use the following steps to initiate—or add
members—to a conference call on the UC
App for iPhone.
UC App for iPhone Mobile User Guide 15
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