Cox Business UC App for Android Mobile User Manual
UC App for Android Mobile
© 2018 by Cox Communications.
All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise, without prior written permission of Cox Communications. 0418
Table of Contents
Table of Contents
About The UC App for Android ........................................................................................ 1
Get Started ........................................................................................................................ 2
Activating The UC App for IP Centrex Professional Seats ......................................... 2
Installation ...................................................................................................................... 4
Sign In ............................................................................................................................. 5
Resetting Your Password ............................................................................................. 6
The UC App Tabs ......................................................................................................................... 7
Contacts ......................................................................................................................... 7
Filters ......................................................................................................................... 7
Search ........................................................................................................................ 8
Dial Pad .......................................................................................................................... 9
Chat ................................................................................................................................. 9
Call History ................................................................................................................... 10
Main Menu ....................................................................................................................... 11
My Status ...................................................................................................................... 12
My Avatar ................................................................................................................. 13
Status Message ....................................................................................................... 13
Set My Availability ................................................................................................... 13
Call Settings ................................................................................................................. 14
Do Not Disturb ......................................................................................................... 14
Call Forwarding ....................................................................................................... 15
Remote Office .......................................................................................................... 16
Block My Caller ID ................................................................................................... 16
Anywhere ................................................................................................................. 17
Mobility ..................................................................................................................... 20
Dialing Service ........................................................................................................ 20
Simultaneous Ring .................................................................................................. 22
Call Waiting .............................................................................................................. 23
This Phone Number ................................................................................................ 23
Preferences .................................................................................................................. 24
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Table of Contents
iv
Language Support .................................................................................................. 24
Remember Password .............................................................................................. 24
Troubleshooting ...................................................................................................... 25
About ............................................................................................................................ 25
Help ............................................................................................................................... 25
Sign Out ........................................................................................................................ 25
Contacts .......................................................................................................................... 26
Add Contact ................................................................................................................. 26
Manually Add Contact Information ........................................................................ 26
Add a Directory Contact ......................................................................................... 27
Add Conference Contact ............................................................................................ 28
Add Local Contact ....................................................................................................... 28
Contact Card ................................................................................................................ 30
Edit ........................................................................................................................... 32
Subscribe/Unsubscribe .......................................................................................... 32
Remove .................................................................................................................... 33
Availability .................................................................................................................... 33
Audio Calls ...................................................................................................................... 35
Answer Call .................................................................................................................. 35
In-Call Actions ............................................................................................................. 36
Call Menu Options ................................................................................................... 37
New Call ................................................................................................................... 38
Transfer Call ............................................................................................................ 38
Conference Call ....................................................................................................... 39
Call Waiting .............................................................................................................. 40
Call Pull .................................................................................................................... 40
Missed Calls and New Messages ............................................................................... 41
Set Up Voice Mail .................................................................................................... 41
Check Voice Mailbox .............................................................................................. 41
Contact Name Lookup for Incoming Calls and Call Logs ........................................ 42
Bluetooth Support ....................................................................................................... 42
Push Notifications for Calls ........................................................................................ 42
Instant Messaging .......................................................................................................... 43
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Chat ............................................................................................................................... 43
Group Chat ................................................................................................................... 43
About the UC App for Android
The UC App for Android provides the following communication features:
• Voice Calling (Circuit Switched)
• Voice Calling through Data Connection (VoIP)
• Instant Messaging and Presence (IM&P)
• The UC App Call Settings
Important: UC Apps operate with lines, seats, and other voice features—which
may vary among customers. In rare cases, customers may gain access to features
and interactions which are not fully recommended for use with UC Apps.
About the UC App for Android
UC App for Android Mobile User Guide 1
Get Started
Get Started
This section contains the essential information for getting started with the UC App.
Activating the UC App for IP Centrex Professional Seats
To use the UC App features with your IP Centrex Professional Seat, you must first activate
the UC App through the MyAccount Portal.
Use the following steps to activate the UC App for your assigned IP Centrex Professional
Seat:
1. Log in to the MyAccount Portal.
Result: The MyAccount Portal Home page opens.
Figure 1: MyAccount Portal Home Page
UC App for Android Mobile User Guide 2
Get Started
2. On the MyAccount Portal Home page, scroll down to the My Services section and click
the Activate Unify icon (see Figure 1).
Result: The Activate Unify window opens (see Figure 2).
Alternatively, you can access the Activate Unify window by performing the following
steps:
a. Click the Voice Settings dropdown menu and select VoiceManager Tools (see
Figure 1).
b. On the VoiceManager Tools Home page, click the User & System Management tab.
c. Click the Activate Unify link in the User Management section.
Result: The Activate Unify window opens.
Figure 2: Activate Unify Window
3. Click the checkbox to the left of the name associated with the IP Centrex Professional
Seat you want to activate.
Note: Profile Owners and Profile Administrators can view and activate the UC App
for any IP Centrex Professional Seat on the account. End users can only activate
the UC App for the IP Centrex Professional Seat assigned to them.
4. Click the Save button to save your changes.
Result: The status changes from UC Not Activated to Pending (see Figure 3). Refreshing
the page after approximately 30 seconds updates to the status to UC Activated.
UC App for Android Mobile User Guide 3
Figure 3: Activation Status – Pending
Get Started
Installation
Android clients can be downloaded from Google Play.
Figure 4: Install UC App
UC App for Android Mobile User Guide 4
Get Started
Use the following steps to download the UC App for Android Mobile app.
5. Open Google Play (or Play Store) on your Android phone.
6. In the Search field, enter Cox Business Unified Communications.
7. Press the Install button.
8. Follow the prompts to download.
9. Press the Accept button and the Agree and Continue button on the License Agreement
screens.
Sign In
When you first launch the UC App application, you are prompted to sign
in.
Figure 5: Sign In Screen
1. Enter the user name and password that was assigned to you for accessing MyAccount.
2. Check the Show Password box to see the password as you enter it in the field.
3. Check the Remember Password box to avoid re-entering it upon subsequent launches.
4. Tap the Sign In button. All first-time users are prompted to change their password.
Note: The UC App for Android Mobile does not support having two mobile
phones active at the same time if they are using the same telephone number.
UC App for Android Mobile User Guide 5
Resetting Your Password
1. Enter the MyAccount Portal URL (http://myaccount.coxbusiness.com) in your web
browser.
Result: The MyAccount Portal login page displays.
2. Click the Forgot Password link.
Figure 6: MyAccount – Forgot Password
Get Started
3. Enter your email address.
4. Click the Reset Password button.
Result: A temporary password will be sent to your email address.
5. Log in to the MyAccount Portal using the temporary password.
Result: You will be directed to the Change Password window, where you are prompted to
create a new password (see Figure 7).
6. Enter the new password as indicated in the onscreen instructions.
7. Click the OK button to save your changes.
Figure 7: Change Password Window
UC App for Android Mobile User Guide 6
The UC App Tabs
The UC App Tabs
The main view in The UC App contains several tabs (located on the top bar) that present
information about your contacts and communications options.
Figure 8: The UC App Tabs
Contacts
The Contacts tab contains a list of all your contacts. From this tab, you can:
• Search for contacts
• Filter contacts displayed in the Contacts list
• Add new contacts (see Add Contact for more information)
• Access contact information
• Make audio calls
• Start chat sessions
When you start The UC App for the first time, your Contacts list is empty. You can use the
search field to find people and add them to your Contacts list. Contacts can also be added
manually by tapping the Add ( ) icon. See the Contacts section for more information about
adding contacts.
Filters
The UC App supports filtering the contacts that display in your Contacts list. The following
filters are available from the Contacts filter menu:
• All – Shows all presence-enabled and non-presence-enabled contacts.
• Online – Shows only the presence-enabled contacts that are currently online.
UC App for Android Mobile User Guide 7
• Local Address Book – Shows the contacts from your local phone book.
(Contacts Filter Dropdown Arrow)
(Contacts Filter Menu Expanded)
• Directory – Shows the contacts from a company directory (which requires a search).
To open the Contacts filter menu, tap the down arrow to the right of the UC App label.
Figure 9: Contacts Filter Menu
The UC App Tabs
Search
The UC App supports search in Contacts and Contact Directories. The search is performed in
a separate input field on the Contacts tab. Depending on the selected filter (All, Online, Local
Address Book or Directories), search results display contacts only from the selected category
(see Filters for more information).
The search is performed in the following sources:
• User’s Personal Phone List
• Group’s Common Phone List
• Enterprise’s Common Phone List
• Enterprise Directory
In addition to user-initiated searches, the UC App’s enhanced search function also performs
a search for a display name corresponding to an incoming caller’s number.
Use the following steps to perform a search:
8. Tap the down arrow to open the Contacts filter menu (see Figure 9), and select the
source you want to search.
9. Tap the search icon and enter the first three characters of the person’s first or last
name. You can enter an asterisk (*) symbol to view the entire directory.
UC App for Android Mobile User Guide 8
Dial Pad
Figure 10: Dial Pad
The Dial Pad tab displays a dial pad and a text
field used to enter numbers. The dial pad is one of
the options used to make audio calls.
• There are two buttons below the dial pad that
are configurable by the service provider:
o Call button
o Dial Pad Menu button
• The text field at the top of the dial pad also has
a delete button that, when pressed, deletes
one character at a time.
• A badge notification appears on the Dial Pad
tab when there are messages in the voice mail
box.
• A long press on digit one connects you with
your voice mail box.
• The Dial Pad menu contains two options:
o Call Pull (see Call Pull)
o Retrieve Call
The UC App Tabs
Chat
The Chat tab displays a list of recent chats since the last login.
• If User A chats with User B multiple times, their discussions appear as one item in the
list.
• Tapping the name from the Chat list opens the Chat view (IM view) in the right pane
where new messages can be typed. Old messages are also shown.
• New incoming messages are indicated with a notification badge to the right of the name.
The icon remains next to the name until the message is read.
• Chats are listed so that the newest one is always at the top. Chats are not in alphabetical
order and are always listed with the most recent first.
• Tapping the menu icon ( ) in the top right corner of the screen drops down a menu with
the options to Start Group Chat and Mark All Read. The Mark All Read option removes
all notification badges from the Chat History list.
UC App for Android Mobile User Guide 9
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