Cox Business TV User Manual

COX Business videO

Reliable service that keeps your employees informed and your customers happy

COX BUSINESS TV

Everything you need to know about Cox Business TV service.

Dear Customer:

You made a great choice when you signed up for Cox Business TV. With
hundreds of channels and incredible TV and music programming, you’ll keep
your employees informed and up-to-date and make your customers feel comfortable
and welcome.

Cox Business TV enables any television to receive the new digital format from a
traditional cable outlet with a digital receiver. The on-screen Interactive Program
Guide (IPG)* gives you access to new features such as browsing by theme, show,
program, event and time, as well as the comfort of being able to block inappropriate
programming from your employees and customers by channel, time and rating.

Music Choice from Cox Business TV features over 40 channels of CD-quality,
commercial-free music. Choose rock, classical, country, jazz and more anytime
day or night, to set the mood of your office environment.

This handbook will introduce you to all of the options available with Cox Business
TV. If you have questions, would like to inquire about other programming options,
or want to learn about Cox Business Internet
call your local customer care representative at the number in your area listed
below. Or visit us online at www.cox.com.

Thank you for your business and enjoy the show!

SM

and Cox Digital Telephone,® please

Cox Business TV Digital Receivers —

AR - NW Arkansas 800-620-6196
AZ - Phoenix 623-322-2000
AZ - Tucson 800-929-5118
CA - Orange County 949-546-2020
CA - San Diego 619-269-2000
CT - Manchester 860-432-6000
FL - Central Florida 866-272-5777
FL - Ft. Walton Beach 850-796-0394
FL - Pensacola 850-478-1269
GA - Macon 478-784-5131
IA - Council Bluffs 402-934-6000
ID - Sun Valley 866-272-5777
KS - Salina
KS - Topeka

*Features may not be available with all programming packages.

800-860-6196
800-860-6196

2

KS - Wichita 800-860-6196
LA - Baton Rouge 225-615-2000
LA - Lafayette 866-272-5777
LA - New Orleans 504-304-1700
NE - Omaha 402-934-6000
NV - Las Vegas 702-507-2000
OH - Cleveland 216-535-3344
OK - Oklahoma City 405-600-6333
OK - Tulsa 918-806-6079
RI - Rhode Island 401-383-6100
VA - Hampton Roads 757-369-6500
VA - Northern Virginia 866-272-5777
VA - Roanoke 540-777-7373

Cox Business TV User’s Guide

Table of Contents

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Cox Business TV Digital Receivers

Important Tips for Safe Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Connection Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Universal Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Interactive Program Guide (IPG)

Browse By Time/Channel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Browse By Theme. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Browse By Show, Program, Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Browse By Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Parental Control Features

How to Change Your Blocking PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

How to Block Channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

How to Watch a Blocked Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

How to Turn Parental Control On/Off . . . . . . . . . . . . . . . . . . . . . . . . . .17

Music Choice

Performance Rights Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Cox Business TV Digital Video Recorder (DVR) Functionality

Controlling Live TV. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Recording Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Viewing Recorded Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Managing Saved Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Managing Scheduled Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Managing Recording Space. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using Picture-In-Picture (PIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Copy a Recording to a VCR Tape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Power Save Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Using an HD/DVR Receiver with an HDTV . . . . . . . . . . . . . . . . . . . . . . 25

3

Cox iN DEMAND Pay-Per-View

What Is Cox iN DEMAND Pay-Per-View? . . . . . . . . . . . . . . . . . . . . . . . 27

How to Order Cox iN DEMAND Pay-Per-View . . . . . . . . . . . . . . . . . . . 27

Helpful Hints and Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

4

Cox Business TV Digital Receivers

—

Important Tips for Safe Operation

Cox Business uses several digital receiver models. All are manufactured by Scientific­Atlanta and include the ability to manually turn power ON/OFF, channel UP/DOWN,
and volume UP/DOWN from buttons on the front of the digital receiver.

Please follow these important tips for safe operation of your digital receiver.

Read and Retain Your User’s Guide

It is important to read all of the instructions before you operate this equipment. Pay
particular attention to the safety precautions. You’ll find your Cox Business TV User’s
Guide is a user-friendly reference for any questions you may have. Remember that you
can also visit us online at www.cox.com for additional resources.

Don’t Move the Digital Receiver

The digital receiver is really a computer that communicates with our network. It is set
up to operate from only one cable outlet in your establishment. If you move the digital
receiver, it is possible that it may not work properly in its new location. If you must move
the digital receiver to a new cable outlet location, please contact Cox Business customer
service at [phone].

Safeguard Your Equipment

Avoid personal injury and damage to your equipment. Place all electronic equipment
on a flat surface that is sturdy enough to support the size and weight of your
equipment. Be sure your equipment is located close enough to an electrical outlet to
accommodate the length of the power cord. Be sure your equipment is placed such that
it has adequate ventilation.

CAUTION: An overextended cord can cause wires to fray and fail.

CAUTION: An unstable surface can cause equipment to fall.

CAUTION: Poor ventilation can cause equipment to overheat and fail.

Keep Your Equipment Clean

Dust can interfere with and damage your equipment and so can cleaning supplies!
Do not use a liquid cleaner or an aerosol cleaner directly on the surfaces. Use a
damp cloth or a cleaner designed specifically for electronics.

CAUTION: Be sure to unplug all equipment from the electrical outlet before cleaning.

CAUTION: Dust removers or any magnetic/static cleaning device may harm

your equipment.

Avoid Contact with Liquid or Moisture

Placing your equipment on a wet surface or placing wet objects on top of your
equipment can cause electrical damage. Do not place beverages on your equipment.

5

Let Your Equipment “Breathe”

Your equipment has openings for ventilation that protect it from overheating. To ensure
the reliability of your equipment, do not obstruct the openings.

• Do not place other equipment, lamps, books or any objects on top of this equipment.

•

Do not place this equipment on a bed, sofa, rug or any similar surface.

• Do not place this equipment over a radiator or a heat register.

• Do not place this equipment in an enclosure, such as a book
unless the installation provides proper ventilation.

Keep animals away from your electrical equipment. Animals, especially cats, can be
attracted to the warmth of the digital receiver for napping. The equipment cannot
“breathe” with the vents blocked, and it will overheat.

case or equipment rack,

Avoid Electrical Shock and Fire Hazard

Never push objects through the openings in this equipment.

CAUTION: Objects placed through the openings of your equipment can touch

dangerous voltage points or cause electrical shock or fire.

Use Appropriate Voltage and Frequency

Operate this equipment only from an electrical outlet that has the voltage and frequency
that the equipment label indicates.

CAUTION: Do not overload electrical outlets and extension cords. A power surge

protector is recommended for use with your equipment.

Make Sure Your Equipment Is Properly Grounded

This equipment has a two-prong plug. It is “grounded” when the plug is inserted
properly into a grounded, two-socket electrical outlet. This plug is polarized and it has
one wide prong and one narrow prong. This plug fits only one way. If you are unable
to insert this plug fully into the outlet, contact an electrician to replace the old outlet.

CAUTION: Do not force your two-pronged plug into an electrical outlet.

Contact an electrician if your plug does not fit fully into the outlet.

Protect Your Electrical Cords

Foot traffic damages electrical cords and cords may trip an unwary person. Placing
objects on or against the cords may damage the cords. Watch for wear and tear,
particularly where cords plug in at the outlet and where cords exit the equipment.

CAUTION: Cords can trip an unwary person; frayed and worn cords can be a

fire hazard.

CAUTION: Allow only qualified personnel to service your electronic equipment.

CAUTION: Do not open the cover of this equipment. Contact Cox

service — [phone] — if your Cox Business TV equipment requires
service.

CAUTION: Do not place a magnet or any type of magnetic/static dust removal device

on or near this equipment. Magnetic/static devices may affect the operation
of this equipment.

6

Business customer

Damage That Requires Service

If your equipment has damage that requires service, unplug your equipment from
the electrical outlet. Refer all service to qualified service personnel when any of the
following occurs:

• There is damage to the power cord or plug.

• Liquid enters the equipment.

• A heavy object falls on the equipment.

• There is exposure to rain or water.

• Operation is not normal, even after attempts to rectify as outlined in this guide.

• The equipment is dropped or the cabinet of this equipment is damaged.

• This equipment exhibits a distinct change in performance.

Upon completion of any service or repairs to this equipment, ask the service
technician to perform safety checks to determine that the equipment is in proper
operating condition.

To set up a repair appointment, contact Cox Business customer service —

[phone]

.

7

Cox Business TV Digital Receivers

®

®

AUDIO

—

Connection Diagrams

Typical Digital Receiver

8 9 10 11 12 13 144 5 6 71 2 3

Cox Business uses several digital receiver models. All are manufactured by
Scientific-Atlanta and include the ability to manually turn power ON/OFF, channel
UP/DOWN and volume UP/DOWN from buttons on the front of the digital receiver.

1. Displays the channel number and time of day.

2. Indicates a message is waiting when blinking or lit.

3. Indicates optional bypass feature is on when lit (not used at this time).

4. Increases or decreases volume.

5. Confirms or accesses on-screen options.

6. Scrolls up or down through the channels.

7. Accesses on-screen Interactive Program Guide (IPG).

8. Connects to external equipment (not used at this time).

9. Accesses program information.

10. Exits menus, IPG, or program information.

11. Accesses Settings menu.

12. Illuminates when power is on.

13. Allows smart card access (not currently active).

14. Turns power on/off.

Standard Connection Diagram

Tune the TV to either channel 4 or channel 3.

8

Recording Your Connections

Scientific-Atlanta Digital Receiver

Use this diagram to record cable connections from the rear panel. Later, you can
use t

his diagram to reconnect your system if you move the equipment or add new

equipment.

Disconnect the power from the digital receiver before connecting or changing cable
connections. Do not place another component or object on top of the digital receiver.

9

Audio/Video Connections

Connecting the Digital Receiver to a Standard TV

Tune the TV to either channel 4 or channel 3.

Connecting the Digital Receiver to an HDTV
with Component Input (PrPbY/V)

View picture on component input.

To TV

WARNING: Electric shock hazard! Unplug all electronic devices before

connecting or disconnecting any device cables for the digital receiver.

10

Connecting the Digital Receiver to an HDTV
with Component Input (PrPbY/V) — continued

View picture on component input.

Connecting the Digital Receiver to a Theater System
with Component Input (PrPbY/V)

View picture on component input.

WARNING: Electric shock hazard! Unplug all electronic devices before

connecting or disconnecting any device cables for the digital receiver.

11

Connecting the Digital Receiver to a Theater System
with Component Input (PrPbY/V)

View picture on component input.

— continued

Electric shock hazard! Unplug
all electronic devices before
connecting or disconnecting
any device cables for the digital
receiver.

WARNING:

WARNING! To prevent electrical shock, match wide blade of power plug to wide slot

and fully insert.

CAUTION: Before you turn on the power to the digital receiver, install the AC power

plug into the digital receiver first, then plug it into an electrical outlet. Be
sure the cable connections to the television and digital receiver are “finger
tight” only. Never use a wrench to tighten these connections.

12