CounterPath eyeBeam 1.5 User Manual
eyeBeam 1.5 for
Windows
User Guide
CounterPath eyeBeam 1.5 for Windows
CounterPath Corporation
Suite 300, Bentall One Centre
505 Burrard Street Box 95
Vancouver BC V7X 1M3
Tel: 1.604.320.3344
sales@counterpath.com www.counterpath.com
© November, 2007
This document contains information proprietary to CounterPath Corporation, and shall not be used for
engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath
Corporation
CounterPath, eyeBeam, and the logo are trademarks of CounterPath Cor p oration.
The content of this publication is intended to demonstrate typical uses and capabilities of the eyeBeam 1.5
softphone application from CounterPath Corporation. Users of this material must determine for themselves
whether the information contained herein applies to a particular IP-based networking system.
CounterPath makes no warranty regarding the content of this docu ment, including—but not limit ed to—implied
warranties of fitness for any particular purpose.
In no case will CounterPath or persons invo lved in th e pr oduct ion of th is do cumente d ma teria l be lia ble for any
incidental, indirect or otherwise consequential damage or loss that may result after the use of this publication.
This manual corresponds to eyeBeam version 1.5.17
CounterPath eyeBeam 1.5 for Windows
Contents
Introduction................................................................................................................................ 1
What is eyeBeam? .............................................................................................................. 1
Installation and Setup................................................................................................................. 2
Getting Ready ..................................................................................................................... 2
Installing eyeBeam .............................................................................................................3
Configuring eyeBeam ......................................................................................................... 4
Setting up for Voicemail ..................................................................................................... 5
Setting up a Contacts List ................................................................................................... 5
Using the Softphone................................................................................................................... 6
The Onscreen Phone ........................................................................................................... 6
Starting eyeBeam ................................................................................................................ 8
Placing a Call ...................................................................................................................... 8
Answering a Call ................................................................................................................ 9
Handling a Call ................................................................................................................... 10
Conference Calls ................................................................................................................. 12
Managing Calls and Contacts .................................................................................................... 16
Calls & Contacts Drawer .................................................................................................... 16
Contacts Tab ....................................................................................................................... 17
Calls Tab ............................................................................................................................. 21
Availability ......................................................................................................................... 22
Privacy Rules ...................................................................................................................... 26
Instant Messaging (IM).............................................................................................................. 28
The eyeBeam Menu................................................................................................................... 29
Options ................................................................................................................................ 29
SIP Account Settings .......................................................................................................... 40
Privacy Rules ...................................................................................................................... 56
Open Diagnostic Log and Folder ........................................................................................ 56
Appendix A: Application Hot Keys .......................................................................................... 57
Appendix B: Dialing Plan ......................................................................................................... 58
Appendix C: Contact List Headings ......................................................................................... 63
Appendix D: Location of Files ................................................................................................. 64
Appendix E: Alternative Ways of Running eyeBeam .............................................................. 65
Appendix F: Glossary ............................................................................................................... 66
1
CounterPath eyeBeam 1.5 for Windows
2
CounterPath eyeBeam 1.5 for Windows
1 Introduction
1.1 What is eyeBeam?
CounterPath’s next generation telephony client, eyeBeam 1.5 lets you integrate your telephony experience with
your desktop and mobile computer solutions. With the click of a button or the tap on the keyboard you can dial,
answer, or choose how you want to personally manage your calls and availability. And whether you prefer
wired or wireless, eyeBeam lets you use a multitude of headset devices to maximi ze your telephony exp erience,
rather than being restricted by a traditional telephone receiver.
Designed to work over internet-based phone systems, eyeBeam provides Voice over Internet Protocol (VoIP)
solutions using an internet-based telephony server within your company’s local area network and/or over your
local internet VoIP service provider.
Standard Telephone Features
The eyeBeam 1.5 softphone has all the standard telephone features, including:
• Six lines.
• Call display and Message waiting indicator (MWI).
• Speakerphone.
•Mute.
•Redial.
• Hold.
• Do not disturb.
•Call ignore.
• Call history – list of received, missed, dialed and blocked calls.
• Call forward, Call transfer.
• Call record.
• Six-party audio conferencing.
• Four-party video conferencing.
Enhanced Features and Functions
The eyeBeam 1.5 softphone also supports the following VoIP features and functions:
• Instant messaging and presence using the SIMPLE protocol.
• Managed contact list – importing and exporting contacts between eyeBeam and other applications.
• Support for Intel® Centrino® Mobile technology, allowing eyeBeam to provide more consistent quality of
service across both wired and wireless networks using industry stan dards such as 802.11e.
• Log in with up to ten different VoIP service providers.
• Zero-touch configuration of audio and video devices; no tuning wizard is required.
• Acoustic echo cancellation, automatic gain control, voice activity detection.
• Support for the following audio codecs:
AMR Wideband (G.722.2), Broadvoice-32, Broadvoice-32 FEC, DVI4, DVI4 Wideband, EVRC,
G.711aLaw, G.711uLaw, G.723, G.726, G.729, GSM, iLBC, L16 PCM Wideband, Speex, Speex FEC,
Speex Wideband, Speex W ideband FEC. For more information on audio codecs, see page 35.
• Support for the following video codecs:
H.263, H.263+ 1998, H.264.
• Automatic selection of the best codec based on the other party ’s capability, the available bandwidth, and
network conditions. eyeBeam switches the codec within a call in response to changing network conditions.
• SIP compliance to 3261 SIP standard.
• STUN and ICE NAT traversal. XTunnels for firewall traversal.
• Support for DTMF (RFC 2833, inband DTMF or SIP INFO messages).
1
CounterPath eyeBeam 1.5 for Windows
2 Installation and Setup
2.1 Getting Ready
After choosing a VoIP service provider, you will need the following information:
•User name
• Password
• Authorization Name
•Domain
• Proxy address and port *
• STUN server address and port*
• XTunnels server address and port*
* not all VoIP service providers use this information
System Requirements
Audio Only All Features
Minimum Optimal Minimum Optimal
Processor Intel® Pentium II
400 MHz or equivalent
Memory 128 MB RAM 256 MB RAM 256 MB RAM 256 MB RAM
Hard Disk Space 30 MB
Operating System Windows® Vista™
Windows® XP
Windows® 2000
Connection IP network connection (broadband, LAN, wireless)
Sound Card Full-duplex, 16-bit
Pentium III® 1.3 GHz
or equivalent
Intel Pentium III
700 MHz or equivalent
Pentium 4® 2.0 GHz or
equivalent
Multimedia Device Requirements
eyeBeam requires both speakers and a microphone to make calls. Any of the following configurations are
acceptable:
• External speakers and microphone
• Built-in speakers and microphone
• Dual-jack multimedia headset
• Bluetooth® multimedia headset
• USB multimedia headset
• USB phone.
Optimized Devices
eyeBeam is optimized to work with the following:
• Actiontec Internet Phone Wizard
• Clarisys Claritel i750
• GN Netcom GN 8120 USB and GN Netcom 8110 USBXP
• Plantronics CS50-USB Wireless Office Headset System
• Polycom® Communicator C100S Wideband USB Speakerphone
• TigerJet RJ11 to USB Phone Adaptor (incorporating the Tiger560C)
2
CounterPath eyeBeam 1.5 for Windows
• TigerJet USB Phone Set (incorporating the Tiger560C)
• VoIP Voice Cyberphone (V550MLR USB Phone)
• VoIP Voice Cyberp ho ne K (V 65 2V V MLR USB Phone)
• Yealink USB-P1K USB hand phone
•Yealink USB-P8D
•Yealink USB-W1D.
• Legerity PhonePort™ PCI card
• Intel® 600SM PCI card.
Video Cameras
Calls made with eyeBeam will work without a video camera, but one is necessary to allow other parties to see
your image. eyeBeam will work with most USB video cameras.
2.2 Installing eyeBeam
1. Run t he eyeBeam setup executable file and follow the prompts in the install wizard.
2. At the final step of the wizard, select Launch eyeBeam to start using the softphone.
3. Click Finish to complete the installation. The phone starts.
Uninstalling eyeBeam
Uninstall eyeBeam as you would uninstall any other program: launch the Windows Control Panel, and select
Add or Remove Programs. Follow the prompts.
3
CounterPath eyeBeam 1.5 for Windows
2.3 Configuring eyeBeam
1. If eyeBeam i s not already running, start it as you would any other program: Use the Windows Start
menu or double-click the desktop icon. The softphone appears.
2. The Call display shows Initializing, followed by Discovering network. If no accounts have been set
up, the final message is Awaiting proxy login information. You must set up accounts. See “Setting up
Accounts” on page 4.
3. Make sure that you have enabled at least one account. You can enable more than one account at the same
time. Each time you start eyeBeam, you will automatically be logged into every enabled account.
T o ena ble an account, cl ick at the top of the softphone, choose SIP Account Settings and click enable for
the desired account. For more information on enabling, see page 41.
Setting up Accounts
1. Create the account: Click Add. The Properties of Account window appears.
2. In the Account tab, complete the User Details area.
3. For the remaining tabs, you can accept the default settings, or you change them to suit your setup. Settings
that you may need to change immediately include:
• Account tab, Domain Proxy area.
• Topology tab, if your computer is on a network and/or behind a firewall.
• Security tab, if you want to set up secure calls.
For complete details on the Account Settings window, see “SIP Account Settings” on page 40.
4
CounterPath eyeBeam 1.5 for Windows
2.4 Setting up for Voicemail
Your VoIP service provider may offer voicemail. If it does, then you can set up some voicemail features in
eyeBeam. See “Account Properties – Voicemail” on page 44. In particularly:
• If you want to be able to connect to voicemail by clicking
Number to dial for checking voicemail field.
• If you want to be able to send incoming calls to voicemail by clicking on the Call
display, you must complete the Number for sending calls to voicemail field.
on the Call display, you must complete the
2.5 Setting up a Contacts List
Use of a Contacts list is optional, but is the most efficent way to make calls. You can set up contacts in several
ways:
• During a call that you place or recieve, you can add the other party to you contact list. See “Add to Contacts
List” on page 11.
• You can add numbers to the Contacts list one by one. See “Adding a Contact” on page 18.
• You can import a contact list from a file or from another application. See “Importing Contacts” on page 20.
• You can retrieve a remotely stored contact list using WebDAV or XCap. See “Using Remote Storage” on
page 20.
For general information on contacts, see “Contacts Tab” on page 17.
5
CounterPath eyeBeam 1.5 for Windows
3 Using the Softphone
3.1 The Onscreen Phone
Display and Dialpad Calls & Contacts DrawerVideo Drawer
Adjust Camera
Menu Hide
Minimize
Availability
Dial
Hang up
Speaker ControlMicrophone Control
Auto Answer, Auto Conference
Do Not Disturb, Conference
6
CounterPath eyeBeam 1.5 for Windows
Display
The following information and icons may appear on the Call display:
When the phone is ringing with an incoming call, click
here to ignore. A message appears to the caller
advising that the call could not be made. The phone
stops ringing.
The duration of the
current or last call.
When the phone is ringing with an incoming
call , click here to send the call immediately
to voicemail.
Information on voicemail is provided by your
VoIP service provider; it is not part of
eyeBeam.
If this icon does not appear for an incoming
call, then you have not set up a number for
sending calls to voicemail. See “Account
Properties – Voicemail” on page 44
You have new voicemail. Click
this icon to access your voicemail
messages.
If clicking this icon does not connect to
voicemail, then you have not set up for
that number. See “Account Properties
– Voicemail” on page 44
You have missed an incoming call. To
clear the icon, click on the icon. The
Calls tab opens in the Calls &
Contacts drawer. Click on each red
icon (calls you have not yet
acknowledged).
When a call is in progress, mute is on ( ),
you are talking ( ), you are not talking ( ).
Security: means the
current call has signaling and
media encryption.
means the call has only
signaling encryption or no
encryption.
Click to add this caller to your
Contacts list. For information on contact
lists, see page 16.
Video Drawer
This drawer appears only on versions of eyeBeam that include video functionality. T o display this drawer, click
the black button toward the extreme left edge of the softphone application. You can open (display) and close
(hide) this drawer at any time. You can click the to display the standard window for setting camera
properties; this is not an eyeBeam window.
You can detach this drawer, then reattach it, if desired.
This drawer has two panels. The top panel shows incoming video (video from the ot her party). The lo wer pane l
shows outgoing video. The Start button lets you start an d stop video.
Calls & Contacts Drawer
This drawer displays your Contacts list, lists of recent calls, and availability information for you and your
contacts. For more information, see page 16.
7
CounterPath eyeBeam 1.5 for Windows
3.2 Starting eyeBeam
1. Start eyeBeam as you would any other program: Use the Windows Start menu or double-click the
desktop icon. The softphone appears.
2. If you are prompted for a license key, then you have not yet set up eyeBeam. See “Configuring eyeBeam” on
page 4.
3. Take the appropriate action:
• If one or more accounts have been set up, and at least one account is enabled, the next message is
Registering. eyeBeam attempts to log into every enabled account. When login is complete, the Call
display shows Ready. Your user name is.
• If at least one account is set up but none are enabled, the SIP Accounts window appears. Enable one or
more accounts, and select the default account.To enable accounts and set a default, see “SIP Accounts” on
page 40.
• If no accounts have been set up, the final message is Awaiting proxy login information. You must set up
accounts. See “Configuring eyeBeam” on page 4.
When you are logged in, the Call display shows Ready - Your username is. If several accounts are enabled, the
name is that of the default account.
For general information on enabling and default accounts, see “Enabling Accounts” on page 41.
Showing and Hiding the Softphone
Click to hide the softphone. Show it again by clicking in the system tray.
Click to minimize the softphone. Show it again by clicking in the system tray or or the Task bar.
You can still receive calls when the phone is hidden or minimized.
If you exit when eyeBeam is hidden or minimized; eyeBeam wil start next time as hidden or minimized.
You can set up eyeBeam so that when the softphone is completely or partially covered, hidden, or minimized,
you will be notified when a call comes in. See “Options – General – Alerts and Sounds” on page 31.
Receiving a New Contact Request
If availability is enabled, then at any time, you may get a New
Contact Request dialog box on your softphone. For information on
this request, see “Availability” on page 22.
3.3 Placing a Call
You can contact someone using:
• The SIP address (kpereira@domain.com)
• A traditonal phone number, if supported by your VoIP service provider
You will hear a ringing tone while eyeBeam attempts to make a connection.
8
CounterPath eyeBeam 1.5 for Windows
How Description
Keying 1. Enter the SIP address or number in the Call display using the softphone keypad or the computer keyboard.
• For the name, you can enter the entire name (kpereira@domain.com) or just the name (kpereira).
• If you start to enter a name and the Turn Letters feature is on, then these letters are converted to numbers.
Press Clear, then press spacebar and try again. See “Options – General – Application” on page 29 for
details on the Turn Letters feature.
2. Click or press Enter.
Partial keying As you key in an entry, a suggestion for completing the entry may appear. Press Tab to accept the suggestion.
Then click or press Enter.
Drag-and-drop Drag an entry from the Contacts tab or any of the lists in the Calls tab to the Call display. (For information on
this drawer, see page 16.)
If the Contacts list contains lots of contacts, use the field to filter the list. Then drag the entry.
Right clicking Right-click an entry on the Contacts tab or any of the lists in the Calls tab, and choose Phone this Person. (For
information on this drawer, see page 16.)
If the Contacts list contains lots of contacts, use the field to filter the list. Then right-click th e entry.
Redialing Press Redial.
Which Account Is Used?
If you have more than one account enabled, the account that is used for the call depends on the following:
• If you enter the account prefix before the number (for example, #1) then that account is used.
• Otherwise, the rules of the dial plan determine which accoun t is used. If you ha ve not modifie d the dial plan,
then the dial plan will always select the default account. See “Dialing Plan” on page 58.
The outgoing call may be encrypted, depending on your security setti ngs. For information on the current
security settings, see page 52.
• If an encrypted call is established, the icon appears o n the C all di spla y. This icon indicates that the call is
guaranteed to be secure between you and your proxy, and may or may not be secure beyond that first hop.
See page 52 for more details on how encryption works.
• If an unencrypted call is established, the unencrypted icon appears.
• If the call cannot be established with the specified security, the call will fail.
Ending a Call
Click on the Call display or right-click in the System Tray and choose End Call. Details of the call remain
on the Call display. To clear the Call display, click
Clear.
Note that selecting another line does not hang up; it puts the call on hold.
3.4 Answering a Call
eyeBeam must be running to answer incoming calls. (If eyeBeam is not running, incoming calls may be directed
to voicemail, but check with your VoIP service provider to be sure.)
The softphone rings and the line of the incoming call is lit. If you have Call Alerts on, the Call Alert box may
appear . If yo u have t he popu p phon e feature on , the ph one comes to the front. For i nformation on call al erts and
the popup phone feature, see page 31.
The SIP adddress of the person calling you is displayed. If the SIP address for this person appears in your
Contacts list, the SIP address is converted to the display name for that address. For example,
sip:kpereira@domain.com appears as “kokila”.
9
CounterPath eyeBeam 1.5 for Windows
You can answer the call in any of these ways:
• Click on the softphone or click Answer on the Call Alert box.
• Click the line number on the softphone.
• Press Enter (on the keyboard), if the softphone is the active application.
You can ignore the call in any of these ways:
• Click on the Call display; a message appears to the caller advising that the call could not be
made. The phone stops ringing. The call is added to the Received Calls list.
• Click on the Call display, to send the call immediately to voicemail. Information on
voicemail is provided by your VoIP service provider; it is not part of eyeBeam.
• Leave it and allow it to eventually go to voicemail .
You can permanently ban the caller:
• Click on the Call display; the call is added to the Received Calls list
• In the Received Calls list, click the entry, right-click, and choose Ban this Person.
Ending a Call
Click on the Call display or right-click in the System Tray and choose End Call.
Details of the call remain on the Call display. To clear the Call display, click
Clear.
Note that selecting another line does not hang up the current call; it puts the call on hold.
3.5 Handling a Call
While the Call Is in Progress
Get Information on Calls
Hover over any line that is in use to see the status of the call (for example, “on hold” or “in conference”) and the
name or number of the caller.
Video
If your version of eyeBeam includes video, click Start on the V ideo drawer to send video to the other party. Y ou
will see the other party in the top video panel if they have enabled video at th eir end.
Adjusting Volume
Use the microphone slider (on the left) to adjust the volume of your voice for your listeners.
Use the speaker adjustment (on the right) to adjust the sound you are hearing.
Mute
Click on the dial pad to prevent the other party (or parties for a conference call) from hearing you. The
icon appears on the Call display. When you mute, you may also want to stop video feed, if any.
Speakerphone
Click on the dial pad to put the caller (or callers for a conference call) on the speaker phon e. You must have
a speakerphone device.
10
CounterPath eyeBeam 1.5 for Windows
Call Record
Click REC at any time during the call. Click again to stop recording. Recordings are saved as WAV files (for
audio) AVI files (for video), in the location specified in the Options window. (Click near t he top of the Cal l
display and select Options, then display the Application pane.)
Call Information
To view information such as the current codecs, hover over the line button (for example, line 1) that the call is
being made on. Information appears in the tool tip.
Add to Contacts List
At any time during a call, you can click on the Call display to add the other party to your Contacts list. For
information on the fields on the dialog box and on contacts list in general, see page 17.
Unattended (Basic) Call Transfer
To transfer without informng the third party that a call is coming their way:
1. Click XFER on the dial pad. The line and the XFER LED turn blue.
2. Enter the number to which the call is to be transferred. For example:
• Enter the name or number and press Enter.
• Drag an entry from any tab in the Calls & Contacts drawer to the Call display.
The message Requesting basic transfer appears. At this point, the call is no longer under you control; you
cannot cancel the transf er.
Attended (Supervised) Call Transfer
To first inform the third party that a transferred call is coming their way:
1. Select an available line. The original call will automatically be put on hold.
2. Call the third party.
3. After the third party answers, and when you are ready to make the transfer, click XFER. The line of the
original call is now red, while the line of the third party is blue.
4. Select the original line (the line that is red). The transfer is made and th e lines on your so ftphone are now free
(black).
Placing a Call on Hold
Click Hold or click the line or click another line.
To resume a call that is on hold, click the line.
AA – Auto Answer
Click AA on the dialpad to automatically answer calls as they come in.
11
CounterPath eyeBeam 1.5 for Windows
Flash
The Flash button on eyeBeam works the same way as Flash or Link works on a traditional telephone.
Click Flash on the dialpad.
• If you are on an active call, clicking Flash will provide a new line. The active calls is put on hold.
• If a call is coming in, clicking Flash will pick up the call.
• If a line is on hold, clicking Flash will pick up the line.
The exact functionality depends on how your VoIP service provider supports Flash.
Sending to Voicemail, DND, and Forwarding Calls
Send to Voicemail
When a call comes in, you can send it to voicemail by clicking on the Call display.
You can access your voicemail messages by clicking the on the Call display (this icon is only displayed if
you have new messages).
For important information on how voicemail works, see “Setting up for Voicemail” on page 5.
DND – Do Not Disturb
Click DND on the dialpad. All incoming calls will be sent to voicemail or given an audi ble “busy” indication,
depending on how the VoIP service provider has set up this feature.
Forwarding Calls
You can enable or disable forwarding. When forwarding is enabled, every call comes in will be forwarded to
another phone number (other than voicemail). To enable forwarding, click at the top of the phone and
choose SIP Account Settings. Click Properties, click the Voicemail tab, and complete the Forwarding section.
For complete details, see “Account Properties – Voicemail” on page 44.
3.6 Conference Calls
There are three ways to set up a conference call:
• “Manual Setup: AA Off and AC Off”, below
• “AA Off and AC On” on page 13
• “Conference Server Mode: AA on and AC On” on page 13
Manual Setup: AA Off and AC Off
You can host a conference by calling the other parties involved, or by allowing them to arrange the call
themselves.
Starting a Conference Call
To host a conference among several callers:
1. With one active call on one of the lines, place the call on hold by either:
• selecting another line and dialing a third party, or
• clicking an incoming call.
2. To conference in all lines, click CONF. All lines will be part of the conferenc e – both the lines on and th e line
you are speaking to (if any).
3. To suspend the conference, click CONF again to place all other parties on hold. The other participants
cannot speak to one another.
You can talk privately to one line by clicking the appropriate line.
12
CounterPath eyeBeam 1.5 for Windows
If another call comes in while the conference is on hold, you can choose to answer this line. If you then click
CONF again, all lines (including the new line) will be added to the conference.
4. To restart the conference, click CONF again.
Note that you can be the host even if you di d not initiate the call to the first person. For example, one person can
phone you, then you can place and accept other calls, and establish the conference.
Get Information on Calls
Hover over any line that is in use to see the status of the call (for example, “on hold” or “in conference”) and the
name or number of the caller.
Adding a Party to an Active Conference
1. Place the conference on hold by clicking CONF.
2. Invite another party to the conference by either:
• Selecting the line of an incoming call.
• Selecting an available line to initiate a call to an outside party.
• Right-clicking a name in the C alls & Contacts tab.
You can speak to this new party while the conference is on hold.
3. To conference in all lines, including the newcomer, click CONF.
Removing a Party during an Active Conference
1. Suspend the conference by clickin g CONF.
2. Select the line of the participant who will be leaving the conference.
3. Say goodbye to the party then click .
4. Click CONF to re-establish the conference.
5. A party can also leave a confer ence on their own by simply hanging up.
Removing all Parties
If the conference call is in progress (not on hold), you can hang up on all parties and end the conference by
clicking .
AA Off and AC On
“You answer calls manually and eyeBeam adds each to the conference automatically”
1. Click AC on.
2. Manually answer the first call. There is no need to put the call on hold.
3. When the next call comes in, on another line, answer the call. As soon as you answer the call, a conference
will be set up among the three parties.
• The conference is established even if you had another line on hold.
• All lines are included in the conference call, including all those that are on hold.
4. While the conference is in progress and if another call comes in, as soon as you answer the call, it will
automatically be added to the conference. If the conference was on hold, it will be automatically be reestablished with all lines, both those on hold and those that are active.
Conference Server Mode: AA on and AC On
“eyeBeam acts as a fully-automated conference server”
1. Click AC on and AA on.
2. When the first call comes in, eyeBeam will automatically answer. You can speak to this person.
13
CounterPath eyeBeam 1.5 for Windows
3. As new calls come in, eyeBeam will automatically answer it and add it to the conference call.
4. If you put the conference on hold and a new call comes in, it will automatically be added.
While the Call Is in Progress
Changing the Mode
While the conference call is in progress, you can change to any of the other modes by enabling the desired
combination of AA and AC. eyeBeam will start handling the conference in the appropriate way.
Video in Conference Mode
If your version of eyeBeam includes video, click Start on the Video drawer to send video to the other parties.
You will see the other parties in the top video panel (each in a separate tile) if they have enabled video at their
end.
Adjusting Volume and Muting
Use the microphone slider (on the left) to adjust the volume of your voice for your listeners
Use the speaker adjustment (on the right) to adjust volume of the sound you are hearing.
Mute
Click on the dial pad to prevent the other parties from hearing you. The icon appears on the Call display .
When you mute, you may also want to stop video feed, if any.
Speakerphone
Click on the dial pad to put the callers on the speaker phone. You must have a sound device such as a sound
card or USB device.
Call Record
Click REC at any time during the call. Click again to stop recording. Recordings are saved as AVI files.
If you have not yet set up for recording, do so before recording: Click near the top of the phone and select
Options. Display the Application pane. In the Media area, enter the folder where you want the recording file to
be saved.
Call Information
To view information such as the current codecs, hover over the line button (for example, line 1) that the call is
being made on. Information appears in the tool tip.
Add to the Contacts List
At any time during a call, you can click on the Call display to add the other party to the Contacts list. For
information on contacts lists, see page 16.
14
CounterPath eyeBeam 1.5 for Windows
Multiple Conference Hosts
An eyeBeam conference call may include up to seven individuals—the conference host plus a participant on
each of the six lines. You can establish multiple conference hosts in order to “daisy chain” together a
conference call with more than seven participants.
For example, one person may host six other parties (to occupy all of it s available lines) with one of those parties
being a conference of their own containing five othe r parties. This would bring the total number in the
aggregate conference call to twelve.
In theory, such “daisy chains” would allow for an unlimited number of parties in a conference call. However, in
a real scenario, the number of participants is limited by bandwidth constraints at each of the conference host’s
computers, causing audio quality to degrade more and more as new partici pants are added.
eyeBeam will automatically switch to the best codecs available, as required (as participants are added). (For
information on codecs, see “Options – Advanced – Audio Codecs” on page 35.) If the audio on the conference
call is of poor quality, then your conference is probably beyond the limits of your very best codec: the
conference is too big.
15
CounterPath eyeBeam 1.5 for Windows
4 Managing Calls and Contacts
4.1 Calls & Contacts Drawer
To display the eyeBeam Calls & Contacts drawer, click the black button toward the extreme right edge of the
softphone application. You can open (display) and close (hide) this drawer at any time.
Your availability. See page 22
Contacts. See page 17
Calls: received, dialed and blocked calls. See page 21.
16
CounterPath eyeBeam 1.5 for Windows
4.2 Contacts Tab
Your availability. See page 22.
The Contacts menu
The search field
The availability of others. See page 22.
The Contacts tab displays your contacts and lets you specify multiple contact methods for them, including:
• SIP address (softphone)
• Home phone number
• Cellphone number
•E-mail.
You can identify one of these contacts as the primary contact method.
You can phone any contact. If the contact has a SIP address, you can also and send insta nt messages, watch their
availability, and let them watch your availability. If the contact has an e-mail address, you can send an e-mail
from eyeBeam.
Contacts are typically organized into groups. eyeBeam includes three built-in groups: “Friends”, “Home”,
“Work”. You can add more groups, as desired.
Changing the Contacts List View
• To display the drawer in a resizeable window, detach the Calls & Contacts drawer.
• To show contacts organized into groups, click the Contacts menu and choose Show Categorized.
• T o show only the contacts who are set up for Available and who are currently online, click the Co ntacts menu
and choose Show only contacts with availability.
• To sort contacts, click the Contacts menu and choose the desired sort rule.
17
CounterPath eyeBeam 1.5 for Windows
Using Contacts
Call a contact To use the person’s primary number, double-click or drag the contact to
the Call display.
E-mail a contact who has an
e-mail address
To choose the number to use, right-click and choose
desired number.
Right-click and choose
Send E-mail.
Call, then click the
Send an IM to a contact who
Right-click and choose
Instant Message.
has a SIP address
You can watch the contact’s
availability , if the c ontact has a
SIP address
See Table 2 on page 25 for the meaning of the availability icons.
See “Availability” on page 22 for information on obtaining availability
information.
Managing Contacts
Adding, Deleting or Renaming Groups
Click the Contacts menu and choose Manage Groups.The Manage Groups dialog box appears.
• To create a new group, click New Group, type a name, and press Enter.
• To rename, click on the group so that only the text is selected. Type the new text and press Enter.
• To delete a group, select the group and choose Delete Group. The group is deleted . The co nta cts in th at
group are moved to No Group.
Adding a Contact
Click the Contacts menu and choose Add Contact. The Contact Properties dialog box appears, see below.
Finding a Contact
If the contacts list is long, use the field to filter the contacts that are displayed. To clear the filter and
redisplay all contacts, clear the field.
Changing Contact Information
To change the information for a contact, right-click the contact and choose Edit. The Contact Properties dialog
box appears, see below. Some of the changes you can make are:
• Change any contact details.
• Add, delete or change a contact method.
• Change the primary contact method.
• Move a contact to another group by selecting a different group.
• Add an existing contact to more groups by selecting one or more extra groups.
• Change the Show this contact’s Availability checkbox to enable or disable availability information for this
contact. For information on availability, see page 22.
Moving or Deleting a Contact
• To drag a contact to a different group, select it and drag it to the new Group name.
• To delete a contact, right-click the contact and choose Delete. The contact is removed from this group.
18
Loading...