Bria iPhone Edition User Guide
CounterPath Corporation
CounterPath Corporation
Suite 300, One Bentall Centre
505 Burrard Street, Box 95
Vancouver, BC V7X 1M3
Tel: 604.320.3344
sales@counterpath.com www.counterpath.com
© February 2011 CounterPath Corporation. All rights reserved.
This document contains information proprietary to CounterPath Corporation, and shall not be used for
engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath
Corporation. The content of this publication is inten de d to demon s trate typ ica l uses an d cap abilities of the Bria
iPhone Edition application from CounterPath Corporation. CounterPath makes no warranty regarding the
content of this document, including—but not limited to—implied warranties of fitness for any particular
purpose. In no case will CounterPath or persons involved in the production of this documented material be
liable for any incidental, indirect or otherwise co n se quen tia l d amag e or lo ss th at may resul t aft er the use of this
publication.
CounterPath and the logo are trademarks of CounterPath Corporation.
This manual corresponds to Bria iPhone Edition version 1.2.8
iPhone, iPod touch and iTunes are registered trademarks of Apple Inc.
The Bluetooth word mark, figure mark, and combination mark are all trademarks that are owned by the
Bluetooth SIG
Rev 5
Content s
About Bria iPhone Edition............................................................................................................1
Configuring...................................................................................................................................3
Device Requirements..............................................................................................................3
Getting Ready .........................................................................................................................3
Configuring Bria iPhone Edition............................................................................................5
Using Bria.....................................................................................................................................7
Starting and Quitting Bria.......................................................................................................7
Multi-tasking with Bria...........................................................................................................7
Placing a Call..........................................................................................................................8
Handling Incoming Calls........................................................................................................10
Handling One Established Call...............................................................................................11
Recording Calls.......................................................................................................................12
Placing a Second Bria Call .....................................................................................................13
Handling Two Established Calls.............................................................................................14
Unattended (Blind) Transfer...................................................................................................15
Attended Transfer ...................................................................................................................16
Conference Call ......................................................................................................................17
Call History.............................................................................................................................18
Accessing Voicemail ..............................................................................................................20
Settings..........................................................................................................................................21
Account Settings.....................................................................................................................22
User Preferences .....................................................................................................................25
Advanced Settings ..................................................................................................................27
Premium Features ...................................................................................................................31
A Troubleshooting........................................................................................................................32
B Dial Plans ..................................................................................................................................34
C Glossary.....................................................................................................................................37
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Bria iPhone Edition User Guide
1 About Bria iPhone Edition
Bria iPhone Edition is a SIP-based phone for the Apple iPhone™ mobile digital device, iPod touch™ mobile
digital device and iPad™ mobile digital device.
With Bria iPhone Edition (Bria), you can use the Wi-Fi internet connection on your iPhone, iPod touch or iPad
to make and receive calls without using cellular data. In addition, with iPhone and iPad (but not with iPod
touch), you can use the cellular data connection for phone calls when you are not in a Wi-Fi zone.
Standard Telephone Features
Bria iPhone Edition has all the standard telephone features, including:
• Call display and Voicemail Indicator.
• Speakerphone, Mute and Hold.
• Call history – list of received, missed and dialed calls.
• Call transfer.
• Three-way audio conference.
• Audio codecs G.711, G.722, GSM, and iLBC, with an option to purchase codec G.729.
• Ringtones and contact avatars.
• Support for DTMF: the ability to enter numbers to use an auto attendant.
Advanced Features
• NAT traversal (STUN and ICE).
• Secure call signaling (TLS).
• Audio encryption (SRTP).
• Quality of Service (QoS).
• DNS SRV record lookups.
• Call quality statistics.
• Application diagnostics (logging and log files uploading).
Accessories
The following accessories are supported:
• Headset with microphone (including Blu et oo th™ ): Bria iPho ne Edition uses the ear-piece and microphone
on the headset.
• Headphones (no microphone): Bria iPhone Edition uses the ear-piece on the headphone and the built-in
microphone on the iPhone.
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Bria iPhone Edition User Guide
2 Configuring
2.1 Device Requirements
Operating System
Your device must run on iOS 4.0 or higher. To check your operating system, on the device Home screen, tap
Settings > General > About and look for the Version.
Supported Devices
For best performance, we recommend the newer generation of devices: iPhone 3Gs and newer, iPod 3rd
generation or newer, and any generation of iPad.
iPhone 4
iPhone 3Gs
* iPhone 3G
iPad Wi-Fi + 3G
†iPad Wi-Fi
†iPod touch 4th generation (8GB, 32GB and 64GB models after September 2010)
†iPod touch 3rd generation (32GB and 64GB models after September 2009)
*†iPod touch 2nd generation
*Bria iPhone Edit ion will run on these devices but you will not be able to run Bria in the background (page 10),
switch to another application while on a Bria phone call (page 7), or use the G.722 codec (page 27).
† These devices are Wi-Fi devices; they do not support 3G. Installing Bria iPhone Edition allows you to make
calls when you are in a Wi-Fi zone.
2.2 Getting Ready
1. Once you have installed Bria iPhone Edition, make sure you have set up Wi-Fi and 3G correctly in your
device:
• Set up Wi-Fi: from the main iPhone screen, tap Settings > Wi-Fi. Turn on the Wi-Fi field. The Choose
a Network panel will be populated with access points. Tap to choose an access point and wait for the
item to show a checkmark (indicating that you are connected).
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• Set up 3G (if applicable): from the main iPhone screen, tap Settings > General > Network. Turn on the
Enable 3G field.
2. Obtain the following information from your VoIP service provider:
• Your username, password and domain.
• Your auth name (authorization name), if used by your service provider.
• Your voicemail number, if your service provider provides this service.
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2.3 Configuring Bria iPhone Edition
Tap
Complete the User Details section and
Voice Mail section (optional) with the
information provided by your service
provider
Then tap Register
1. Tap the Bria icon on the iPhone.
Bria iPhone Edition User Guide
2. When you have successfully registered, tap the Phone icon and try placing a call.
Having Trouble Registering or Placing a Call?
If you cannot register or if you can register but cannot place a call, go to the Bria iPhone Edition FAQ at
support.counterpath.com/default.asp?W367 (support.counterpath.com > FAQs > Bria iPhone Edition).
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Tap
Set up the account in
the usual way
Tap Save
Both accounts are enabled and
registered
Account status
The Accounts screen
reappears
Setting up Multiple Accounts
You can set up more than one account if, for example, you have service from two different VoIP service
providers.
Account Status
Status Meaning
The account can be used to make and receive phone calls; see page 9.
The account can only be used to make phone calls; see page 9.
The account is disabled. You can open the account and enable it; it will then automatically register.
Account is enabled but it is not registered. To register, open the account and tap Register.
If you do not want to use an account, you should disable it (rather than unregistering). If you leave the
account unregistered (instead of disabled) it will automatically register next time you start Bria, which may
not be desired behavior.
Deleting an Account
To delete an account, go to the Accounts list and swipe across the account. The Delete button appears. Tap
Delete. (This swipe action is a standard Apple action for revealing the Delete button for any item.)
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3Using Bria
This message appears if you did
not enable 3G. Use of 3G is
optional; to turn it on go to
Settings > User Preferences.
3G can be used only on devices that
support 3G; see page 3.
If your device does not support 3G,
this message will never appear!
3.1 Starting and Quitting Bria
Start Bria. After a few seconds, the message “Phone Ready” appears. Bria is ready.
Bria iPhone Edition User Guide
Quitting
If you are using a device that does not support multi-tasking (page 3), tap the Home button on the iPhone. Bria
unregisters and quits.
If you are using a new generation device, tapping the Home button does not quite Bria. To quit and unregister,
double-tap the Home button on the iPhone. The list of active applications appears. Long-tap the Bria icon until
the red icon appears. Tap the red icon to close the application.
3.2 Multi-tasking with Bria
If you are using a device running iOS 4 that also supports multi-tasking (page 3), you can switch to another
application, including switching to answer a native phone call. Any Bria phone call will be put on hold.
If you are not running iOS 4, switching applications will hang up the Bria ph one call.
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Backspace
Clear the entire entry
Enter the phone number
Tap
Tap Call
Tap the Contacts tab at the bottom of the screen
Search for the
contact and tap it
Tap the desired
phone number
If phone numbers from your contact list need to be
modified (for example, to remove extra characters
such as +), you can set up a dial plan. See page 34.
3.3 Placing a Call
Using the Dial Pad
From the iPhone Contact List
“network quality issues” Message
The
This message appears if there is network congestion or a poor quality Wi-Fi signal. Try moving closer to your
Wi-Fi access point.
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Bria iPhone Edition User Guide
To select the account, tap
Tap the account
you want to use
The current account
The new selection
Making a Call from another Account
If you have more than one account enabled, you can select the account to use on a given phone call.
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This is the account number; it appears only
if you have more than one account enabled
(page 6). It tells you which account the call
is coming in on
Tap Decline or Answer
Tap View
If you tap Close, the incoming call will continue to ring until your
voicemail picks it up or the other person hangs up
3.4 Handling Incoming Calls
When Bria Is in the Foreground
When Bria Is in the Background
If you have an iPhone 3GS or iPhone 4 or 3rd generation iPod touch or iPad, you can run Bria in the
background and still receive calls.
You can configure Bria so that when you tap View on the first prompt, the cal l is i mmediately answered and the
second screen does not appear. See “Alert Answer” on page 25.
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3.5 Handling One Established Call
Speakerphone
Mute or unmute
Hold or release hold
Place a second phone call
Tap to show a keypad in order to enter
numbers, for example, when choosing menu
items such as “enter 1 for customer support”
Tap to record (page 12) or
transfer this call (page 15)
Tap to return to the native
call. The Bria will be put on
hold
Although there are two calls,
only one is a Bria call. So you
could start another Bria call.
See “Handling One
Established Call” on page 11
Bria iPhone Edition User Guide
Handling a Bria Call and a Native Call
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Tap More, then tap
Start Recording
Tap More, then tap
Stop Recording
Recording indicator
Y ou can pause recording by stopping recording
and then starting again. Both recording
sessions are saved in one file.
Recording also stops automatically
when you end the call
Tap
Recording indicator
Tap
3.6 Recording Calls
Listen to the recording on the History screen:
You can also manage the recording in iTunes®. Select your device, click the Apps tab at the top of the screen,
scroll down to file sharing, then click the Bria icon in the Apps panel. The recordings appear in the Bria
Documents panel.
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3.7 Placing a Second Bria Call
Or tap here to go back to the
first call
To switch to the other person, tap Swap Calls
Place the call on
hold, if desired
Tap Add Call
Dial the number of the second
person and tap Call
When the call connects, the first call is put on hold.
You are now speaking to the second person.
Or tap here to go back to the
first call
To switch to the other person, tap Swap Calls
Place the call on
hold, if desired
Tap Add Call
Tap Contacts
When the call connects, the first call is put on hold.
You are now speaking to the second person.
Search for the person and
tap the phone number
Tap Call
Using the Dialpad
Bria iPhone Edition User Guide
From the Contact List
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To switch to the other person,
tap Swap Calls
3.8 Handling Two Established Calls
Handling Two Bria Calls
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Bria iPhone Edition User Guide
If necessary, tap Phone to
display the Dialpad
Tap Transfer
Tap More
Type the number to
transfer to
Tap Xfer
Tap Transfer
Search for and tap the contact
and tap the phone number
After a few seconds, the
transfer is completed
If necessary, tap Contacts
Tap More
3.9 Unattended (Blind) Transfer
You can transfer the current Bria call to a second person without first talking to the second person.
Using the Dialpad
By Selecting a Contact
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You know there are two calls established
because the Swap Calls button is showing.
Tap More
Establish two calls
(page 13)
When ready, tap Transfer to. The live
call is transfered to the on-hold call.
3.10 Attended Transfer
You can speak to the second person first then transfer the first person to them.
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Bria iPhone Edition User Guide
You know there are two calls established
because the Swap Calls button is showing.
Tap Merge
Establish two calls
(page 13)
The two calls are merged into a
conference
Clicking End Call ends the conference
and hangs up on both calls
If desired you can split the conference
back into two calls
3.11 Conference Call
When you have two Bria calls established, you can merge the calls into a three-way conference call.
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Tap to filter, as
desired
Tap to confirm
Tap to clear the current view. For
example, clear only outgoing calls
3.12 Call History
Tap the History icon at the bottom of the screen.
Clearing the History
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Creating a Contact from History
If you tap Create, the New Contact screen
appears with the number already entered.
Complete the other fields.
Tap the arrow icon
Tap Create New Contact or
Add to Existing Contact
Or if you tap Add, the contact list appears. Tap
the contact where you want to add this number.
The contact is immediately updated.
The account the call came
in on
You can create a contact from a history item.
Bria iPhone Edition User Guide
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The voicemail indicator
on the Bria screen
The voicemail indicator on
the iPhone home screen
Tap the voicemail icon; the voicemail
number appears in the entry field.
Place the call in the regular way.
(If no number appears, you have not
set it up in settings; see page 22.)
3.13 Accessing Voicemail
If your VoIP service provider provides a voicemail service, then incoming calls go to voicemail if:
• Bria is not running.
• You already have two calls established.
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4Settings
Tap the Settings icon at the bottom of the screen.
Bria iPhone Edition User Guide
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4.1 Account Settings
All the fields on this screen must be supplied by your VoIP service provider.
Top Half of Screen Bottom Half of Screen
Field Description
Account Name Change the name as desired. For example, “business account”
Enabled Typically On, in order to use the account for calls.
Display as Your name
Username Typically the account number for the account. Provided by your VoIP service provider.
Password Provided by your VoIP service provider.
Domain Provided by your VoIP service provider.
VM Number The number to dial to connect to voicemail and check messages. Provided by your VoIP
service provider. If there is a number in this field, tapping the VM icon on the phone will
connect to voicemail, page 13.
Account Dial Plan Optional. See page 34.
Account Advanced See below.
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Bria iPhone Edition User Guide
Account Advanced
To change these fields, you must first unregister the account.
Top of Screen Middle of Screen Bottom of the Screen
Field Description
Out. Proxy If your VoIP service provider has an outbound proxy and requires that you provide that address to
Bria, enter the domain name or the IP address obtained from your provider.
Auth Name May not be required. But if it is required, it will be provided by your VoIP service provider.
Send DTMF using The method used for DTMF, sent when you press a number key when dealing with an auto
attendant (such as “press 1 for customer service”).
Enter the value specified by your VoIP service provider.
Global IP • ON: Bria will publish its public IP address at the signaling level. The public address may not
work with some NATs or firewalls.
• OFF: Bria will publish its private IPs at the signaling level. Typically, you turn this field off
only if instructed to do so by your system administrator.
Global IP 3G This setting has the same function as Global IP, but applies only when you are connected over 3G .
If you set this setting to ON, you must also set Global IP to ON.
Use Tel URI Change this value only if advised to do so by your VoIP service provider.
• ON: Prefix SIP URIs with tel://
• OFF (default): Pr efi x SIP URIs with sip://
SIP Transport Tap to display the choices. Contact your VoIP service provider to identify the types of transport
that are supported.
• UDP and TCP do not support signal encryption.
• TLS does support signal encryption. If TLS is selected, a given call will be encrypted if the
other person also uses TLS. You may also need to install a certificate on your iPhone; speak to
your VoIP service provider.
Encrypt Audio If the transport is set to TLS, you can encrypt a phone call at the media (audio) level:
• Never: Audio is not encrypted.
• If Possible: On a given call, audio will be encrypted if the other person supports and is also
using audio encryption. If not, audio will not be encrypted.
• Always: Audio will always be encrypted. The call will fail if the other person cannot accept
encrypted calls.
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Field Description
Incoming Calls Typically ON, in order to receive calls. If OFF, you will not be able to receive calls using Bria.
To change the value, first set Enabled to OFF.
Single Register Applies only if Global IP is ON.
• ON: Bria will will register using a single register request.
• OFF (default): Bria will will register using an unregister and a register.
Only choose ON if advised by your VoIP service provider.
SIP Registration Refresh Interval in Secs
UDP Keep Alive - WiFi
Interval
UDP Keep Alive - Cell
Interval
The timer interval between Bria's attempts to register in order to refresh the account registration.
This value is placed in the “Expires
Change this value only if advised to do so by your VoIP service provider.
A “keep alive” message is a mechanism for maintaining a “pinhole” through your firewall so that
the account registration is maintained. The interval specifies how often the message is sent (in
seconds).
If you are experiencing problems during a WiFi call (a call made over the WiFi internet
connection), try setting this interval to a lower number such as 20.
Same as above, except the interval applies to registrations made over the 3G network, which can
be made on an iPhone (but not an iPod) when you are not in a WiFi zone.
” header field of the SIP REGISTER message.
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Bria iPhone Edition User Guide
4.2 User Preferences
Top of the Screen Middle of Screen Bottom Half of the Screen
Field Description
Allow 3G Calls • ON: When a Wi-Fi connection is not available, Bria will attempt to place calls using
the cellular data channel. Data charges with your mobile carrier will apply. If you turn
this setting on, we recommend you purchase the G.729 codec (page 31) because it
provides better audio quality on 3G calls.
• OFF: When a Wi-Fi connection is not available, you will not be able to place or
receive calls.
Run in Background • ON: If using UDP for transport (page 23).
• OFF: If using TCP or TLS for transport.
This setting lets you receive calls when Bria is running in background and your transport
is UDP. Turning this setting on decreases battery life. But if it is turned off, you will not
be able to receive calls if you are using UDP.
If you are using TCP or TLS, there is no need to turn this setting on.
Play Ringtone ON to hear the ringtone.
Vibrate ON to vibrate when you receive a call.
Alert Answer Controls the behavior of the incoming VoIP call prompt when you receive a call when
Bria is in the background:
• ON: If you click View, the call is immediately answered. (The Incoming Call screen
does not appear).
• OFF: If you click View , the Incoming Call screen appears. You can then choose either
Answer or Decline.
Contact Image ON to display the contact image while receiving or making calls.
Ringtone Set to the desired ringtone.
Custom Image The image that appears when you are on a call.
Custom Colors You can change the color of various parts of the screen. This setting includes a Reset
Show Domain ON: The phone number displayed for an incoming, outgoing or established call will
button, so you can easily return to the default.
include the domain name (for example, 1234@myVoipProvider.com).
OFF (default): The domain name is not included in the display.
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Field Description
Forward Calls ON to send all incoming calls to a specific number. So long as Bria is enabled and
registered and Keep Awake (above) is ON, incoming calls will be forwarded to this
phone number.
To Number The number to forward calls to, when Forward Calls is ON.
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Bria iPhone Edition User Guide
4.3 Advanced Settings
Top of Screen Middle of Screen Bottom of Screen
If you make changes to the fields identified by a , yo u must tap the Apply Changes button at the
bottom of the screen or restart Bria.
Field Description
Network Traversal Strategy Tap to display the choices; see below.
Use VPN If Active If you are using Bria with a VPN connection to your network, set this field to ON, to
Voice Activity Detection • ON (default): audio is not transmitted when no one is speaking. Turning this feature
Noise Red Noise Reduction. When ON, Bria attempts to reduce background noise. Typically ON
QoS If desired, ask your VoIP service provider if QoS is supported. QoS (Quality of Service)
Audio Codecs Selection Tap to display more information about these two fields. See page 30.
Verify TLS Cert Applies only if you use TLS as the transport.
force Bria to select the VPN network interface.
If you are not using a VPN, set to OFF.
Do not set this field to ON when you not using a VPN connection: the wrong network
interface may be selected, resulting in registration problems.
on may reduce bandwidth usage.
• OFF: audio is transmitted when no one is speaking.
when you are not using a headset, typically OFF when you are using a headset.
can allow your phone calls to be given a higher priority on the network.
ON (default): Bria attempts to verify the certificate, sent by the SIP server, to see if it is
trusted. For the certificate to be trusted, a corresponding CA certificate, provided by your
VoIP provider, must be installed on your device (using the iPhone Configuration Utility
for example).
OFF: Bria accepts the certificate without attempting to verify it.
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Field Description
Support RPort • On: the outgoing INVITE message will have an rport parameter inside the Via header,
which indicates that Bria supports RFC 3581. If the server also support RFC 3581, the
server should respond with the rport parameter set to the incoming public IP port and
the received parameter set to the public IP address. This is the default behavior in
previous Bria versions.
• Off: Bria does not have the rport parameter in the Via header.
If your calls drop within 30 seconds to 2 minutes after the call is successfully established,
try different combinations of rport and PRACK: off/on, on/on, on/off).
If none of these combinations solve the problem, turn both the settings off again
(default).
Support PRACK • On: Bria advertises that that it supports “100rel” and allows PRACK, as defined in
RFC 3262. The outgoing INVITE message will have “100rel” in the Supported header
and “PRACK” in the Allow header. This is the default behavior in previous Bria
versions.
• Off: Bria will not advertise these features; there will be no “100rel” in the Supported
header.
If your calls drop within 30 seconds to 2 minutes after the call is successfully established,
try different combinations of rport and PRACK: off/on, on/on, on/off).
If none of these combinations solve the problem, turn both the settings off again
(default).
Verbose Logging Leave this setting OFF unless customer support instructs you to turn it ON in order to
troubleshoot a problem you are having on your computer. See page 32.
Send Log Press the button to upload the current log to your provider.
Call Statistics To show detailed information about the current/last call. For example, the number of
packets lost.
Network Traversal Strategy
Select a profile:
• Default Configur ation: STUN ON, ICE OFF, DNS SRV ON.
Bria will use the STUN server at stun.counterpath.com to discover the public
address of your device. It will present that public address for SIP signaling
and when negotiating media routing.
• Application Managed: STUN ON, ICE ON, DNS SRV ON.
Bria will use the STUN server at stun.counterpath.com to discover the public
address of your device. It will present your public address for SIP signaling
and both your public and private addresses when negotiating media routing.
• Server Managed: STU N OFF, ICE OFF, DNS SRV ON.
Bria will present your device’s private address for SIP signaling and when
negotiating media routing. Choose this option if your VoIP service provider
advises you that it has implemented a network-hosted NAT traversal (or farend NAT traversal) technology such as a session border controller (SBC),
media proxy or RTP relay.
User Specified: Set the settings as desired. This profile lets you specify a
different STUN server.
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Bria iPhone Edition User Guide
Field Description
STUN • ON: Bria will use a STUN server to discover your public IP address.
• OFF: Bria does not discover your public IP address. Therefore, only the private IP
address will be used. Typically, Global IP should be set to OFF.
STUN Server Used only if STUN is ON. The default is counterpath.com. If you select the User
Specified profile you can specify a different STUN server.
ICE ICE is involved only in media routing (it is not involved in SIP signaling).
• ON: Bria will use ICE to discover addresses for media packets. ICE provides a good
guarantee of two-way audio. However, to use ICE successfully, both endpoints in a
call must use ICE and specifically must use draft 19 of the ICE standard.
• OFF: Try turning ICE off if you are not using iPhone behind a firewall or NAT.
DNS SRV • ON: Bria will use DNS SRV to discover the network addresses for your VoIP service
provider's VoIP-related services such as a STUN server, if any.
• OFF: Bria will not use DNS SRV for discovery. Only turn this setting off if your
system administrator advises you to do so.
STUN 3G This setting has the same function as STUN, but applies only when you are connected
over 3G.
ICE 3G This setting has the same f unction as ICE, but applies only when you are connected over
3G.
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You can only enable this codec if
you have purchased it; see page 31.
Drag the codec up or down to change its
priority in the list. See below.
Audio Codecs Selection
Cell Audio Codecs WiFi Audio Codecs
These two screens list the audio codecs that can be used during a WiFi call or 3G call. Codecs are programs in
Bria involved in transmitting audio; each codec has different characteristics and therefore each works better in
some situations than in others.
Novice and Non-technical Users
We recommend you enable all codecs and let Bria select the best codec to use in a given situation.
Technically Savvy Users
You may choose to enable one, some or all codecs. If only one codec is enabled, all calls will be made with that
codec. If more than one is enabled, Bria negotiates the codec to use (from among the enabled codecs) with the
other person.
You can prioritize codecs by dragging them up or down in the list. Codecs higher in the list are given a higher
priority in the offer, when negotiating codecs with the other party. Therefore, moving a codec higher should
improve its chances of being chosen.
G.722 is a wideband codec. All other codecs are narrowband. When a wideband codec is used, data usage will
be higher and audio quality will generally be better. When a narrowband codec is used, data usage may be lower
but audio quality may be affected. Data usage for the narrowband codecs, from high to low usage, is: G.711a,
G.711u, GSM, iLBC, G.729.
G.722 is available only with specific platforms; see page 3 for information. If you do not have one of these
platforms, this codec will not appear on the list.
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4.4 Premium Features
Bria iPhone Edition User Guide
G.729 Aud io Codec
G.729 is a narrowband codec that is intended for low bandwidth use. It is particularly recommended if you will
be making calls over 3G because it provides better audio quality on your cellular data connection.
To purchase this codec, tap the item. On the Product Det ail scre en, tap the price button to connect to the iTunes
store. A confirmation prompt appears. Tap Cancel or Buy.
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The log file is sent to
CounterPath
Tap OK
A new e-mail opens
The e-mail opens in the e-mail service that you
have configured on your iPhone. If you have not
yet configured a service, you will first be
prompted through the setup steps and then the
new e-mail will open.)
Enter a description of the
problem. See below for details.
Then tap Send
Tap Yes
A Troubleshooting
More Information
• You can view Frequently Asked Questions at https://support.counterpath.com/default.asp?W367.
• You can visit the Bria iPhone Edition forum at forums.counterpath.com > Bria iPhone Edition.
Using Bria Diagnostics
When you have a problem with Bria, customer support may ask you to turn on diagnostics in order to capture
information.
1. Go to Settings > Advanced Settings and turn Verbose Logging to ON. If it is currently on, turn it off and
then turn it on again in order to start logging to a new log fil e. Cli ck Apply Changes.
2. Reproduce the problem. When done, go to Settings > Advanced Settings agai n.
3. Tap Send Log. A prompt appears.
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4. Enter a description of the problem. Include this information if possible:
• What you were doing when the problem occurred.
• Your Apple device model.
• Any recent changes you have made to your setup of Bria.
• Whether you are in your “home” Wi-Fi zone (your normal Wi-Fi zone) or a different Wi-Fi zone.
• Whether you normally have 3G enabled on your device and in Bria.
5. Turn off Verbose Logging. Click Ap ply Changes.
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Tap to save
Tap
Complete the fields as
required; see below.
Tap
The dial plan is added
to the list.
B Dial Plans
You can create a dial plan in order to modify a phone number used in a phone call (the “input”), in order to
ensure the call is placed successfully. For example, you could create dial plan to change any number that starts
with “+1613” to just “613”.
Setting up Dial Plans
You can create as many dial plans for an account as you need. A dial plan belongs only to one account. Bria
goes through the dial plans in the order in which they appear on the screen.
Go to Settings > Accounts > tap the account. Scroll down.
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Bria iPhone Edition User Guide
Designing the Dial Plan
A dial plan has two parts:
• A pattern that the phone number (the input) must match.
• The modification to make if the input matches that pattern: removing a prefix, adding a prefix, or removing
one prefix and adding another one. Subsequence substitution is also supported.
Example 1
Match number: +1613x. Remove Prefix: +1613 Add Prefix: 9
If the input starts with “+1613”, then re move th e “+16 13 ” then add “9 ” a nd dia l the n umber. So +16135550012
is dialed as 95550012.
Example 2
Match number: [2-9]xxxxxxxxx Add Prefix: 1
If the input is a 10-digit number starting with a number other than 1, then add “1” and dial the number. So
6045550012 is dialed as 16045550012.
The Pattern
The pattern can be made up of any combination of the following:
Element Description
1 to 9 Any digit
x A single wildcard
* # + These symbols
[ ] A collection that can include range. For example [6-9] means 6 7 8
9. Or [136-9] means 1 3 6 7 8 9.
. Repeat the last element 0 or more times. For example, with the
pattern “12.” the following input will match:
1 (The “2” is repeated zero times)
12
122
1222 and so on
The Modification
The modification can add or remove characters.
With devices running on iOS 4, the modification can be made up of digits, wildcards or symbols.
With other devices, the modification can be made up only of digits.
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Advanced Dial Plan: Subsequence Substitution
The feature is supported only on devices running on iOS 4.
The match pattern can include a sequence of numbers to match and another sequence to substit ute for the match.
This feature is useful if you want to convert a sequence with in the input, not just add or remove a prefix.
The syntax is:
<input sequence : substitute sequence>
For example: <604:250> means change the sequence “604” to “250”.
The sequence substitution element can be combined with any other elements in the match pattern. For examp le :
+x.<604:250>x. would change match +6045551212 and +16135556040 and in both cases change the “604” to
“250”.
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Bria iPhone Edition User Guide
C Glossary
Bria call A call made using the Bria screen. Compare to “native call”.
DTMF Dual-tone multi frequency. DTMF is the system that is used in interactive voice-
response menu systems such as the menu system for accessing voicemail messages.
The DTMF system allows the user to interact with the menu by pressing keys on a
dial pad or keyboard.
Home button The button at the bottom of the iPhone or iPod touch.
ICE Interactive Connectivity Establishment. A method for traversing a firewall.
IP address A unique number that identifies a computer. Computers on a network use the IP
address communicate with each other.
IVR Interactive Voice Response. IVRs use DTMF.
Media The audio portion of a call. Compare to
Native call A call made using the phone service tha t comes with the iP hone. Does not app ly to the
iPod touch or iPad.
Native phone service The phone service that comes with the iPhone.
Signaling The information in a call that deals with establishing and controlling the connection,
and managing the network. The non-signaling portion of the call is the Media.
SIP Session Initiation Protocol. The signaling protocol followed by Bria Professional for
handling phone calls.
SIP account An account that provides the user the ability to make VoIP phone calls. The account
encapsulates the rules and functions the user can access.
STUN Simple Traversal of UDP through a firewall or NAT.
WiFi call A call made over the WiFi internet. To make a WiFi call, you must be in a WiFi zone.
3G call A call made over the 3G cellular network. If you start (or receive) a call with an
iPhone when you are not in a WiFi zone, the call will be a 3G call. Not all supported
devices support 3G; see page 3.
“Signaling”.
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