CounterPath Bria iPad Edition 2.5 User Manual
Bria iPad Edition User Guide
CounterPath Corporation
CounterPath Corporation
Suite 300, One Bentall Centre
505 Burrard Street, Box 95
Vancouver, BC V7X 1M3
Tel: 604.320.3344
sales@counterpath.com www.counterpath.com
© August 2013 CounterPath Corporation. All rights reserved.
This document contains information proprietary to CounterPath Corporation, and shall not be used for
engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath
Corporation. The content of this publication is inten de d to demon s trate typ ica l uses an d cap abilities of the Bria
iPad Edition application from CounterPath Corporation. CounterPath makes no warranty regarding the content
of this document, including—but not l imited to —implie d warranties of fitness for any particular purpose. In no
case will CounterPath, its employees, officers or directors be liable for any inci dental, indirect or otherwise
consequential damage or loss that may result after the use of this publication.
CounterPath and the logo are trademarks of CounterPath Corporation.
This manual corresponds to Bria iPad Edition version 2.5.0.
iPhone, iPad, iPod touch and iTunes are registered trademarks of Apple Inc.
SILK is a registered trademark of Skype Inc.
The Bluetooth word mark, figure mark, and combination mark are all trademarks that are owned by the
Bluetooth SIG.
© 2012 Google Inc. All rights reserved. Google and the Google Logo are registered trademarks of Google Inc.
Rev 7
Content s
About Bria iPad Edition ...............................................................................................................1
Configuring...................................................................................................................................3
Getting Ready .........................................................................................................................3
Setting up Bria ........................................................................................................................4
Setting up Presence and Instant Messaging............................................................................6
Working with Contacts...........................................................................................................9
Making Phone Calls......................................................................................................................11
Starting and Quitting Bria.......................................................................................................11
Using the Bria Interface..........................................................................................................12
Placing a Call..........................................................................................................................13
Handling Incoming Calls........................................................................................................15
Handling One Established Call...............................................................................................17
Recording Calls.......................................................................................................................18
Placing a Second Bria Call .....................................................................................................19
Handling Two Established Calls.............................................................................................21
Unattended (Blind) Transfer...................................................................................................22
Attended Transfer ...................................................................................................................24
Conference Call ......................................................................................................................25
Handling Video Calls..............................................................................................................26
Call History.............................................................................................................................28
Accessing Voicemail ..............................................................................................................30
Presence and Instant Messaging ...................................................................................................31
Sending an IM.........................................................................................................................31
Sending an SMS......................................................................................................................35
Working with Message History..............................................................................................37
Receiving an IM and SMS......................................................................................................38
Starting XMPP Group Chat....................................................................................................39
Viewing Others’ Status (Adding a Buddy).............................................................................42
Setting Your Own Status ........................................................................................................45
Responding to Buddy Requests..............................................................................................46
Settings..........................................................................................................................................47
Accounts .................................................................................................................................48
Preferences..............................................................................................................................55
Advanced Settings ..................................................................................................................58
Premium Features ...................................................................................................................64
Share .......................................................................................................................................65
A Troubleshooting........................................................................................................................67
B Dial Plans ..................................................................................................................................69
C Glossary.....................................................................................................................................73
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Bria iPad Edition User Guide
1 About Bria iPad Edition
Bria iPad Edition is a SIP-based phone for the Apple iPad™ mobile digital device. With Bria iPad Edition
(Bria), you can use the Wi-Fi and mobile data connections on your iPad to make and receive calls.
Standard Telephone Features
Bria iPad Edition has all the standard telephone features, including:
• Call display and Voicemail Indicator.
• Speakerphone, Mute, and Hold.
• Call history – list of received, missed, and dialed calls.
• Call transfer.
• Audio call record.
• Three-way audio conference.
• Audio codecs G.711, G.722, GSM, iLBC, SILK™, and Opus, with an option to purchase G.729 and AMR-
WB codecs.
• Ringtones and contact avatars.
• Support for DTMF: the ability to enter numbers to use with an auto attendant.
Advanced Features
• Video calls. Must be purchased separately as an in-app purchase.
• Presence and Messaging using the XMPP protocol and the SIP SIMPLE protocol. Must be purchased
separately as an in-app purchase.
• NAT traversal (STUN and ICE).
• Secure call signaling (TLS).
• Audio encryption (SRTP).
• Quality of Service (QoS).
• DNS SRV record lookups.
• Call quality statistics.
• Application diagnostics (logging and log files uploading).
Accessories
The following accessories are supported:
• Headset with microphone (incl uding Blueto oth™): B ria iPad Edi tion uses the ear -piece and microphone on
the headset.
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• Headphones (no microphone): Bria iPad Edi tio n uses the ear-piece on the headphone and the built-in
microphone on the device.
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Bria iPad Edition User Guide
2 Configuring
2.1 Getting Ready
1. Once you have installed Bria iPad Edition, make sure you have set up Wi-Fi and mobile data correctly on
your device:
• Set up Wi-Fi: from the main iPad screen, tap Settings > Wi-Fi. Turn on the Wi-Fi field. The panel will
be populated with access points. Tap to choose an access point and wait for the item to show a
checkmark (indicating that you are connected).
• Set up mobile data (if applicable): from the main iPad screen, tap Settings > General > Network (or
Settings > Cellular on iOS7), and turn on the Cellular Data field.
2. Set up notifications in order to receive notification when Bria is in the background: from the main iPad
screen, tap Settings > Notification Center. Tap Bria and set up the following:
• Alert Style: Choose how you want to be notified of incoming calls and messages when Bria is in the
background. None to receive no notification.
• Badge App Icon: On to display a number of notifications on the Bria icon.
• Sounds: On to enable the sound preferences you choose on Bria. Off to disable any sound for
notifications while Bria is in the background.
• Show in Notification center (if desired): On to display Bria notifications in the iPad's notification
center.
• Show on Lock Screen: On to receive notifications when the iPad is locked.
3. Obtain the following information from your VoIP service provider:
• Your username, password and domain.
• Your auth name (authorization name), if used by your service provider.
• Your voicemail number, if your service provider provides this service.
iPad
4. Tap the Bria icon on the
5. If prompted, give Bria a permission to access your Contacts on the iPad. Without the permission, the Bria’s
Contacts tab will be empty.
. Bria launches.
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Tap +
Complete the User Details section and Voice
Mail section (optional) with the information
provided by your service provider
Tap Enable. The
account is registered.
Select your VoIP service
provider, if it is on the list.
Otherwise, select Generic
SIP Account.
Then tap Save
The account list appears
with the new account
2.2 Setting up Bria
To use Bria as a phone, you need to create a SIP account with the information provided by your VoIP service
provider.
When you have successfully registered, tap the dialpad icon and try placing a call.
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Bria iPad Edition User Guide
Set up the account in
the usual way
Tap Save
Both accounts are enabled and registered
Account
status
The Accounts screen reappears
Tap +
Tap the Settings icon at the top of the screen.
Tap Close.
The navigation bar now has the
account selector.
Setting up Multiple Accounts
You can set up more than one account if you have service from more than one VoIP service provider.
Account Status
Status Meaning
Deleting an Account
To delete an account, go to the Accounts list and swipe across the account. The Delete button appears. Tap
Delete. (This swipe action is a standard Apple action for revealing the Delete button for any item.)
The account can be used to make and receive phone calls; see page 14.
The account can only be used to make phone calls; see page 14.
The account is disabled. You can open the account and enable it; it will then automatically register.
Account is enabled but it is not registered. To register, open the account and tap Register.
If you do not want to use an account, you should disable it (rather than unregistering). If you leave the
account unregistered (instead of disabled) it will automatically register next time you start Bria.
The primary account. This account will be used for calls unless you select a different account when placing
a particular call. See page 14.
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2.3 Setting up Presence and Instant Messaging
Presence and Messaging is a premium feature available as an in-app purchase. With Presence and Messaging,
you can share online status with your buddies (such as Available, Away, On the phone), and exchange instant
messages with them.
Bria supports the XMPP protocol and the SIP SIMPLE protocol. Y ou can create an XMPP account on Bria with
your Gmail or Facebook credentials to communicate with your buddies. To use a SIP account for Presence and
Messaging, make sure your VoIP service provider supports this service for SIP SIMPLE. Texting (sending
SMS) to PSTN phone numbers is also available if your VoIP service provider supports this service.
To use the Presence and Instant Messaging feature for XMPP and/or SIP SIMPLE, you need to purchase the
feature from the App Store. To do so, go to Settings > Premium Features, an d follow the prompt (see page 64
for details). After the purchase, the Messaging tab appears on the left pane of Bria. Then follow the steps below,
depending on the protocol you want to use.
For XMPP
To use the Pr esence and Messaging feature for XMPP, you need to create an XMPP account with the
credentials such as Gmail or Facebook. As soon as your account is connected to a n XMPP server, your buddies
appear on your Buddies list.
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Complete the User Details section
with the information provided by
your service provider.
Tap Save.
Account
status
Tap Close, then tap Contacts >
Buddies to see who is online.
Tap +
Tap the Settings icon at the top of the screen.
Tap
XMPP , or
choose
one of
predefined
accounts.
Tap Enabled. The
account is connected.
Bria iPad Edition User Guide
Account Status
Status Meaning
The account is connected to an XMPP server, and can be used to send and receive instant messages; see
page 31.
The account is disabled. You can open the account and enable it; it will then automatically connect.
The account is enabled but it is not connected. T o connect, open the account and tap Connect.
If you do not want to use an account, you should disable it (rather than disconnecting). If you leave the
account disconnected (instead of disabled) it will automatically connect next time you start Bria.
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Tap Accounts and
tap your SIP
account.
Tap Unregister to make
changes.
Tap Close, then Contacts. Add buddies to
see other people’s online status (page 43).
Tap
Preferences.
Tap the Settings icon at the top of the screen.
Scroll to the
bottom.
Tap to
enable.
Tap to enable IM (and SMS if
applicable), then tap Register.
Scroll down and tap
Account Specific Features
For SIP SIMPLE
To use the Pr esence and Messaging feature for SIP SIMPLE, you need to change the setting on your SIP
account. Then add a new buddy to see other people’s presence (see page 42). If you are new to Bria and have
not set up your SIP account for making phone calls yet, it will be easier to set up Bria as a phon e first (see
page 4), then follow the steps below.
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Bria iPad Edition User Guide
Tap to show favorites. The star icon appears only on iOS6 or above.
Tap + to
add a
number as
favorite
Quick-tap opens a pop-up where you can
dial, send SMS or make a video call.
Long-tap allows you to move a favorite.
Hold on a contact until it pops up, then drag
it to change the arrangement.
To delete a favorite, tap Edit, then tap on a
red pin. Tap Done when finished.
2.4 Working with Contacts
Bria uses contacts saved on your device. Bria’s contacts are continually synchronized with your native
contacts; adding, modifying or deleting a contact from one list updates the other list.
On iOS, you can set up multiple sources for contacts (for example, iCloud, Gmail, Exchange, Facebook) and
merge all into the native contact app. If you do this, you can access all contacts on Bria as well.
Updating Unified Contacts
When multiple entries are merged as one entry on iOS, modifying a contact within Bria updates all the contact
sources. For example, if you have set up the contacts from iCloud, Gmail, and Exchange and link three entries
as one entry on iOS, you will see one single contact on Bria, with unified information from three sources.
Editing this contact on Bria updates all three sources of iCloud, Gmail, and Exchange. If you want to update
only one source (such as iCloud), use the native Contacts app.
Favorites
You can choose a number as your favorite for quick access to dial and send SMS. To add a favorite, tap the star
on the navigaton bar, then tap +.
If you are using iOS5 on your iPad, you will not see the star icon on the navigation bar. Your favorites will be
displayed as a list under the Contacts tab. Go to Contacts > Fa vorites, then tap + to add a favorite.
Facebook Contacts
If a Facebook account is connected on the device, Bria shows the most recent post of your Facebook friends on
the Contact details page, as well as in-call screen when you are in a call with this friend.
The following shows how to merge Facebook contacts and view the posts of your friends on Bria.
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All information coming from
Facebook will be read-only.
Make sure your device is running iOS 6 or above.
Tap to sign in.
Go to iOS Settings > Facebook.
Follow the prompt.
Leave this On.
Tap to add
Facebook Contacts
to your device.
Enter your
credentials.
You do not need to install the Facebook app.
Start Bria, and go to Contacts tab. You will see your Facebook
friends. Tap one of them, then Bria accesses your Facebook
account to retrieve the most recent post of this friend.
Tap OK to allow.
The entries with the same name
will be merged into one entry.
Tapping IM allows you to start chatting
with this person if you set up an XMPP
account with Facebook credentials.
When you are in a call with the person, you will see the post and
photo on the screen. This post disappears after 10 seconds.
Tapping the arrow takes you to the
contact details page (shown on the left)
and updates the friend’s status
message.
If you tap this, Bria does not
access your Facebook
account. You can change
this permission from iOS
Settings > Facebook, then
turn on/off for Bria.
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3 Making Phone Calls
This message appears if you did not enable 3G and you do not
have a Wi-Fi connection. Use of 3G is optional; to turn it on go to
Settings > Preferences.
“No Service“ means that the device does not have Wi-Fi or
mobile data network, or that Bria is not allowed to use data for
SIP. Go to Settings > Preferences to allow Bria to use data.
“No Registration“ means that the SIP account is not
registered/enabled. Go to Settings > Accounts and enable the
account.
3.1 Starting and Quitting Bria
Start Bria. After a few seconds, the message “Phone Ready” appears. Bria is ready.
Bria iPad Edition User Guide
Quitting
1. Press the Home button twice on the
2. On iOS7: Swipe up the preview screen of Bria. Bria is removed from the list.
On iOS6 or older: Long-tap the Bria icon until the red icon appears. Tap the red icon to close the
application.
iPad
. The list of active applications appears.
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Navigation panel
Tap to select the dial-out account (appears only
if you have more than one account enabled)
Tap to show the dialpad
Tap to go to the Settings screen
The toolbar; see below
Tap anywhere outside a
popup to remove the popup
The Settings Screen
The Toolbar
The currently selected
dial-out account
Tap an item; the screen
opens on the right
The Main Screen
The red icon indicates at least
one account is not registered
Close Settings and return
to the Main screen
To previous accounts screen
This navigation panel
becomes disabled when
you are adding an
account. It will be reenabled after you have
saved the new account.
Content panel
Tap an item; the module
opens on the right
Y ou can adjust the size of
panel by holding down
the divider and sliding left
or right.
Pull down the list to hide
the filters on the tab.
3.2 Using the Bria Interface
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3.3 Placing a Call
Backspace
Clear the entire entry
Enter the phone number
Tap the Dialpad icon
Search for the
contact and tap it
Tap the desired phone
number.
If phone numbers from your contact list
need to be modified (for example, to
remove extra characters such as +),
you can set up a dial plan. See
page 69.
A prompt appears for you to confirm the
call. Or the call starts immediately. To
select the desired behavior, see “Single
Touch to Call” on page 56.
Using the Dialpad
Bria iPad Edition User Guide
From the iPad Contact List
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To select a different
account, tap here
Tap the account
you want to use
The current account
The new selection
The “network quality issues” Message
This message appears if there is network congestion or a poor quality Wi-Fi signal. Try moving closer to your
Wi-Fi access point.
Making a Call from another Account
If you have more than one account enabled, you can change the account to use on a given phone call.
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3.4 Handling Incoming Calls
This is the account name; it
appears only if you have
more than one account
enabled (page 5). It tells you
which account the call is
coming in on
T ap Decline or
Answer
When Bria Is in the Foreground
Bria iPad Edition User Guide
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Tap to answer a call.
If you tap Close, the incoming call will
continue to ring until your voicemail picks
it up or the other person hangs up.
The call starts immediately. You can change this behavior;
see “Alert Answer” on page 56
Alert style
Banner style
When Bria Is in the Background
You will get a notification for an incoming call. Make sure you set the Alert style to Alerts or Banners by
tapping the Home button > Settings > Notification Center > Bria.
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3.5 Handling One Established Call
Enable or disable
speakerphone for
the active call
Mute or unmute the
active call
Hold or release hold
on the active call
Place a second
phone call or start an
attended transfer
Tap to show a keypad in order to
enter numbers, for example, when
choosing menu items such as “enter
1 for customer support”
Record the active call
(page 18).
Perform an unattended
transfer on this call
(page 22)
To access the
Navigation panel
or Toolbar, tap
here. The call is
minimized; see
below.
When the device is connected to a
Bluetooth headset, long-tapping
Speaker gives you options for audio
output.
Video calls (page 26).
Send an SMS to the
person you are talking to.
View live call statistics.
Tap here to return the call to
the foreground.
You can still work with the
call in this mode
Call in Foreground
Bria iPad Edition User Guide
Call in Background (Minimized)
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Tap Record
Recording indicator
Y ou can pause recording by stopping recording
and then starting again. Both recording
sessions are saved in one file.
Recording also stops automatically
when you end the call
Indicates this call was recorded
Tap
3.6 Recording Calls
Listen to the recording on the History screen.
You can also manage the recording in iTunes®. Select your device, click the Apps tab at the top of the screen,
scroll down to file sharing, then click the Bria icon in the Apps panel. The recordings appear in the Bria
Documents panel.
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Or tap here to go back to the
first call
To switch to the other call, tap that
call popup; the popups switch
positions.
Place the current
call on hold, if
desired
Then tap Add Call
Dial the number of the
second person and tap Call
When the call connects, the first call is
put on hold and moves to the back. You
are now speaking to the second person.
Bria iPad Edition User Guide
3.7 Placing a Second Bria Call
Using the Dialpad
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Or tap here to go back to the
first call
Display the Contact list
or History List
Search for the person and
tap the phone number
Tap Call
When the call connects, the first call is
put on hold and moves to the back. You
are now speaking to the second person.
To switch to the other call, tap that
call popup; the popups switch
positions.
Place the current
call on hold, if
desired
Then tap Add Call
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From the iPad Contact List or History List
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