Bria iPad Edition User Guide
CounterPath Corporation
CounterPath Corporation
Suite 300, One Bentall Centre
505 Burrard Street, Box 95
Vancouver, BC V7X 1M3
Tel: 604.320.3344
sales@counterpath.com www.counterpath.com
© November 2011 CounterPath Corporation. All rights reserved.
This document contains information proprietary to CounterPath Corporation, and shall not be used for
engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath
Corporation. The content of this publication is inten de d to demon s trate typ ica l uses an d cap abilities of the Bria
iPad Edition application from CounterPath Corporation. CounterPath makes no warranty regarding the content
of this document, including—but not l imited to —implie d warranties of fitness for any particular purpose. In no
case will CounterPath or persons involved in the production of this documented material be liable for any
incidental, indirect or otherwise consequential damage or loss that may result after the use of this publication.
CounterPath and the logo are trademarks of CounterPath Corporation.
This manual corresponds to Bria iPad Edition version 1.1.2.
iPhone, iPad, iPod touch and iTunes are registered trademarks of Apple Inc.
SILK is a registered trademark of Skype Inc.
The Bluetooth word mark, figure mark, and combination mark are all trademarks that are owned by the
Bluetooth SIG.
Rev 3
Contents
About Bria iPad Edition ...............................................................................................................1
Configuring...................................................................................................................................3
Device Requirements..............................................................................................................3
Getting Ready .........................................................................................................................4
Setting up Bria ........................................................................................................................5
Setting up Presence and Instant Messaging............................................................................8
Making Phone Calls......................................................................................................................13
Starting and Quitting Bria.......................................................................................................13
Using the Bria Interface..........................................................................................................14
Placing a Call..........................................................................................................................15
Handling Incoming Calls........................................................................................................17
Handling One Established Call...............................................................................................19
Recording Calls.......................................................................................................................20
Placing a Second Bria Call .....................................................................................................21
Handling Two Established Calls.............................................................................................23
Unattended (Blind) Transfer...................................................................................................24
Attended Transfer ...................................................................................................................26
Conference Call ......................................................................................................................27
Call History.............................................................................................................................28
Accessing Voicemail ..............................................................................................................30
Presence and Instant Messaging ...................................................................................................31
Sending an IM.........................................................................................................................31
Sending an SMS......................................................................................................................35
Receiving an IM and SMS......................................................................................................37
Viewing Others’ Status (Adding a Buddy).............................................................................38
Setting Your Own Status ........................................................................................................41
Responding to Buddy Requests..............................................................................................43
Settings..........................................................................................................................................45
Accounts .................................................................................................................................46
Preferences..............................................................................................................................50
Advanced Settings ..................................................................................................................52
Premium Features ...................................................................................................................57
A Troubleshooting........................................................................................................................59
B Dial Plans ..................................................................................................................................61
C Glossary.....................................................................................................................................65
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Bria iPad Edition User Guide
1 About Bria iPad Edition
Bria iPad Edition is a SIP-based phone for the Apple iPad™ mobile digital device. With Bria iPad Edition
(Bria), you can use the Wi-Fi and cellular data connections on your iPad to make and receive calls.
Standard Telephone Features
Bria iPad Edition has all the standard telephone features, including:
• Call display and Voicemail Indicator.
• Speakerphone, Mute, and Hold.
• Call history – list of received, missed, and dialed calls.
• Call transfer.
• Call record.
• Three-way audio conference.
• Audio codecs G.711, G.722, GSM, iLBC and SILK™, with an option to purchase codec G.729.
• Ringtones and contact avatars.
• Support for DTMF: the ability to enter numbers to use with an auto attendant.
Advanced Features
• Presence and Messaging using the XMPP protocol and the SIP SIMPLE protocol. Must be purchased
separately as an in-app purchase.
• NAT traversal (STUN and ICE).
• Secure call signaling (TLS).
• Audio encryption (SRTP).
• Quality of Service (QoS).
• DNS SRV record lookups.
• Call quality statistic s .
• Application diagnostics (logging and log files uploading).
Accessories
The following accessories are supported:
• Headset with microphone (including Bluetooth™): Bria iPad Edition uses the ear-piece and microphone on
the headset.
• Headphones (no microphone): Bria iPad Edi tio n uses the ear-piec e on the headphone and the built-in
microphone on the device.
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Bria iPad Edition User Guide
2 Configuring
2.1 Device Requirements
Operating System
Your device must run on iOS 4.2 or higher. To check your operating system, on the device Home screen, tap
Settings > General > About and look for the Version.
Supported Devices
iPad 1 and iPad 2.
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2.2 Getting Ready
1. Once you have installed Bria iPad Edition, make sure you have set up Wi-Fi and cellular data correctly on
your device:
• Set up Wi-Fi: from the main iPad screen, tap Settings > Wi-Fi. Turn on the Wi-Fi field. The Choose a
Network panel will be populated with access points. Tap to choose an access point and wait for the
item to show a checkmark (indicating that you are connected).
• Set up cellular data (if applicable): from the main iPad screen, tap Settings > Cellular data and turn on
the Cellular Data field.
2. If you are using iOS 5 or higher, set up notifications: from the main iPad screen, tap > Settings >
Notifications. Tap Bria and set up the following:
• Notification center (if desired): On to display Bria notifications in the iPad's notification center.
• Alert Style: Choose how you want to be notified of incoming calls and messages when Bria is in the
background. None to receive no notification.
• Badge App Icon: On to display a number of notifications on the Bria icon.
• Sounds: On to enable the sound preferences you choose on Bria. Off to disable any sound for
notifications while Bria is in the background.
• View in Lock Screen: On to receive notifications when the iPad is locked.
3. Obtain the following information from your VoIP service provider:
• Your username, password and domain.
• Your auth name (authorization name), if used by your service provider.
• Your voicemail number, if your service provider provides this service.
iPad
4. Tap the Bria icon on the
.
4
Tap +
Complete the User Details section and Voice
Mail section (optional) with the information
provided by your service provider
Tap Enable. The
account is registered.
Select your VoIP service
provider, if it is on the list.
Otherwise, select Generic
SIP Account.
Then tap Save
The account list appears
with the new account
Bria iPad Edition User Guide
2.3 Setting up Bria
To use Bria as a phone, you need to create a SIP account with the information provided by your VoIP service
provider.
When you have successfully registered, tap the dialpad icon and try placing a call.
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Set up the account in
the usual way
Tap Save
Both accounts are enabled and registered
Account status
The Accounts screen reappears
Tap +
Tap the Settings icon at the top of the screen.
Having Trouble Registering or Placing a Call?
If you cannot register or if you can register but cannot place a call, go to the FAQ at support.counterpath.com/
default.asp?W367 (support.counterpath.com > Mobile Products FAQs > Bria for Apple™ Mobile Devices).
Setting up Multiple Accounts
You can set up more than one account if you have service from more th an one VoIP service provider.
Account Status
Status Meaning
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The account can be used to make and receive phone calls; see page 16.
The account can only be used to make phone calls; see page 16.
The account is disabled. You can open the account and enable it; it will then automatically register.
Account is enabled but it is not registered. To register, open the account and tap Register.
If you do not want to use an account, you should disable it (rather than unregistering). If you leave the
account unregistered (instead of disabled) it will automatically register next time you start Bria.
The primary account. This account will be used for calls unless you select a different account when placing
a particular call. See page 16.
Bria iPad Edition User Guide
Deleting an Account
To delete an account, go to the Accounts list and swipe across the account. The Delete button appears. Tap
Delete. (This swipe action is a standard Apple action for revealing the Delete button for any item.)
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2.4 Setting up Presence and Instant Messaging
Presence and Messaging is a premium feature available as an in-app purchase. With Presence and Messaging,
you can share online status with your buddies (such as Available, Away, On the phone), and exchange instant
messages with them.
Bria supports the XMPP protocol and the SIP SIMPLE protocol. You can create an XMPP account on Bria with
your Gmail or Facebook credentials to communicate with your buddies. To use a SIP account for Presence and
Messaging, make sure your VoIP service provider supports this service for SIP SIMPLE. Texting (sending
SMS) to PSTN phone numbers is also available if your VoIP service provider supports this service.
To use the Presence and Instant Messaging feature for XMPP and/or SIP SIMPLE, you need to purchase the
feature from the App Store. To do so, go to Settings > Premium Features, and follow the prompt (see p ag e 57
for details). After the purchase, the Messa ging tab appears o n the left pane o f Bria. Then foll ow the steps below,
depending on the protocol you want to use.
For XMPP
To use the Presence and Messaging feature for XMPP, you need to create an XMPP account with the
credentials such as Gmail or Facebook. As soon as your account is connected to an XMPP server, your buddies
appear on your Buddies list.
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Complete the
User Details section with
the information provided by
your service provider.
Tap Save.
Account status
Tap Close, then tap Contacts > Buddies
to see who is online.
Tap +
Tap the Settings icon at the top of the screen.
Tap
XMPP.
Tap Enabled. The account
is connected.
Bria iPad Edition User Guide
Account Status
Status Meaning
The account is connected to an XMPP server, and can be used to send and receive instant messages; see
page 31.
The account is disabled. You can open the account and enable it; it will then automatically connect.
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Status Meaning
The account is enabled but it is not connected. To connect, open the account and tap Connect.
If you do not want to use an account, you should disable it (rather than disconnecting). If you leave the
account disconnected (instead of disabled) it will automatically connect next time you start Bria.
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Bria iPad Edition User Guide
Tap Accounts and
tap your SIP
account.
Tap Unregister to make
changes.
Tap Close, then Contacts. Add buddies to
see other people’s online status (page 39).
Tap
Preferences.
Tap the Settings icon at the top of the screen.
Scroll to the
bottom.
Tap to
enable.
Tap to enable IM (and SMS
if applicable), then tap Register.
For SIP SIMPLE
To use the Presence and Messaging feature for SIP SIMPLE, you need to change the setting on your SIP
account. Then add a new buddy to see other people’s presence (see page 38). If you are new to Bria and have
not set up your SIP account for making phone calls yet, it will be easier to set up Bria as a phon e first (see
page 5), then follow the steps below .
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3 Making Phone Calls
This message appears if you did not enable 3G and you do not
have a Wi-Fi connection. Use of 3G is optional; to turn it on go to
Settings > Preferences.
3G can be used only on devices that support 3G. If your device
does not support 3G, this message will never appear!
3.1 Starting and Quitting Bria
Start Bria. After a few seconds, the message “Phone Ready” appears. Bria is ready.
Bria iPad Edition User Guide
Quitting
Double-tap the Home button on the
red icon appears. Tap the red icon to close the application.
iPad
. The list of active applications appears. Long-tap the Bria icon until the
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Navigation panel
Tap to select the dial-out account (appears only
if you have more than one account enabled)
Tap to show the dialpad
Tap to go to the Settings screen
The toolbar; see below
Tap anywhere outside a
popup to remove the popup
The Settings Screen
The Toolbar
The currently selected
dial-out account
Tap an item; the screen
opens on the right
The Main Screen
The red icon indicates at least
one account is not registered
Close Settings and return
to the Main screen
To previous accounts screen
This navigation panel
becomes disabled when
you are adding an
account. It will be reenabled after you have
saved the new account.
Content panel
Tap an item; the
module opens on
the right
3.2 Using the Bria Interface
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3.3 Placing a Call
Backspace
Clear the entire entry
Enter the phone number
Tap the Dialpad icon
Search for the
contact and tap it
Tap the desired phone
number.
If phone numbers from your
contact list need to be
modified (for example, to
remove extra characters such
as +), you can set up a dial
plan. See page 61.
A prompt appears for you to
confirm the call. Or the call
starts immediately. To select the
desired behavior, see “Single
Touch to Call” on page 51.
Using the Dialpad
Bria iPad Edition User Guide
From the iPad Contact List
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To select a different
account, tap here
Tap the account
you want to use
The current account
The new selection
The “network quality issues” Message
This message appears if there is network congestion or a poor quality Wi-F i signal. Try moving closer to your
Wi-Fi access point.
Making a Call from another Account
If you have more than one account enabled, you can change the account to use on a given phone call.
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3.4 Handling Incoming Calls
This is the account name; it appears only if
you have more than one account enabled
(page 6). It tells you which account the call is
coming in on
Tap Decline or
Answer
When Bria Is in the Foreground
Bria iPad Edition User Guide
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Tap Answer
If you tap Close, the incoming call will
continue to ring until your voicemail picks
it up or the other person hangs up.
The call starts immediately. You can
change this behavior; see “Alert
Answer” on page 50
When Bria Is in the Background
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3.5 Handling One Established Call
Enable or disable
speakerphone for
the active call
Mute or unmute the
active call
Hold or release hold
on the active call
Place a second
phone call or start an
attended transfer
Tap to show a keypad in order to
enter numbers, for example, when
choosing menu items such as
“enter 1 for customer support”
Record the active call
(page 20).
Perform an unattended transfer
on this call (page 24)
To access the Navigation
panel or Toolbar, tap here.
The call is minimized; see
below.
Tap here to return the call to
the foreground.
You can still work with the
call in this mode
Call in Foreground
Bria iPad Edition User Guide
Call in Background (Minimized)
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Tap Record
Recording indicator
You can pause recording by stopping
recording and then starting again. Both
recording sessions are saved in one file.
Recording also stops automatically
when you end the call
Indicates this call was recorded
Tap
3.6 Recording Calls
Listen to the recording on the History screen.
You can also manage the recording in iTunes®. Select your device, click the Apps tab at the top of the screen,
scroll down to file sharing, then click the Bria icon in the Apps panel. The recordings appear in the Bria
Documents panel.
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Or tap here to go back to the
first call
To switch to the other call, tap that
call popup; the popups switch
positions.
Place the current
call on hold, if
desired
Then tap Add Call
Dial the number of the
second person and tap Call
When the call connects, the first call is
put on hold and moves to the back. You
are now speaking to the second person.
Bria iPad Edition User Guide
3.7 Placing a Second Bria Call
Using the Dialpad
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Or tap here to go back to the
first call
Display the Contact list
or History List
Search for the person and
tap the phone number
Tap Call
When the call connects, the first call is
put on hold and moves to the back. You
are now speaking to the second person.
To switch to the other call, tap that
call popup; the popups switch
positions.
Place the current
call on hold, if
desired
Then tap Add Call
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From the iPad Contact List or History List
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3.8 Handling Two Established Calls
The call in the back is always on hold. The call in the front
may be on hold or active.
To switch to the other call, tap that call popup; the popups
switch positions.
Or to access the Navigation
panel or Toolbar, tap here. The
calls are minimized.
These controls apply to
the call that is in the front.
Mute and speaker apply to both calls. Record applies
only to the call that is in the front (the active call).
Tap either call to return both
calls to the foreground.
In this example, one call is live.
You can still work with the
calls in this mode
You can access the Navigation panel modules or the
Settings module without putting your call on hold
Two Established Calls in Foreground
Bria iPad Edition User Guide
Two Established Calls in Background (Minimized)
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Tap Transfer
Type the number to
transfer to
Tap Xfer
The dialpad automatically
appears
The call is minimized
To cancel the transfer, tap
anywhere outside the dialpad.
Optionally, put
the call on hold.
The transfer starts
If the other person answers,
the transfer succeeds and the
call ends.
If you tap End Call, the call
ends on your side but the
transfer attempt continues.
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3.9 Unattended (Blind) Transfer
You can transfer the current Bria call to a second person without first talking to that second person.
Using the Dialpad
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Tap Transfer
Tap
The call is minimized
Optionally, put
the call on hold.
The transfer starts
If the other person answers, the transfer
succeeds and the call ends.
If you tap End Call, the call ends on your
side but the transfer attempt continues.
If necessary, tap Contacts
Search for and tap the contact,
then tap the phone number
Bria iPad Edition User Guide
By Selecting a Contact or History Item
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Establish two calls
(page 21)
Tap Transfer.
The live call is transfered to
the on-hold call.
3.10 Attended Transfer
You can speak to the second person first th en transfer the first person to them.
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Establish two calls
(page 21)
The two calls are merged
into a conference
In this example, you are live with
one person; the other person has
put the call on hold
If desired you can split the
conference back into two calls
Tap Merge
Tapping End Call ends the
conference and hangs up both
calls
Bria iPad Edition User Guide
3.11 Conference Call
When you have two Bria calls established, you can merge the calls into a three-way conference call.
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Tap to filter, as desired
Incoming call
Missed call
Outgoing call
Recorded call (page 20)
See page 15
See next page
The account the calls
came in on
If desired, tap to filter the calls to
delete. For example, to clear only
incoming calls, tap In
Then tap Clear
Tap an option
3.12 Call History
Tap the History icon at the bottom of the screen.
Clearing the History
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Creating a Contact from History
If you tap Create, the New Contact screen
appears with the number already entered.
Complete the other fields.
Tap Create New Contact or
Add to Existing Contact
Or if you tap Add, the contact list appears.
Tap the contact where you want to add
this number. The contact is immediately
updated.
You can create a contact from a history item.
Bria iPad Edition User Guide
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The voicemail indicator at the bottom
of the Bria Navigation panel
The notification icon on the iPad home screen.
The number is a combined count of voicemails
and missed calls.
Tap the voicemail icon
Tap to call voicemail
The Voice Mail screen
appears.
The Call button is disabled on this
account because you have not set it
up for voicemail. See page 46
This account has been set up for
voicemail.
3.13 Accessing Voicemail
If your VoIP service provider provides a voicemail service, then incoming calls go to voicemail if:
• Bria is not running.
• You already have two calls established
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Bria iPad Edition User Guide
4 Presence and Instant Messaging
With Presence and Instant Messaging, you can share your online status (presence) and exchange instant
messages with the contacts who have a softphone number or an XMPP address. You can also send an SMS from
a SIP account to PSTN cell phone numbers if your VoIP service provider supports this feature.
Presence and Instant Messaging is available as an in-app purchase. Make sure your VoIP service provider
supports SIP SIMPLE before purchasing this option if you plan to use this feature over SIP SIMPLE. To
purchase this option and set up your Bria, see page 57.
4.1 Sending an IM
You can send an instant message to your buddy who is online. If you have no budd ies, add some one as a buddy
first (page 38).
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Tap Messging.
Tap a conversation, or tap the icon to
select a buddy.
See next page for
details.
Type a message.
Tap the Send button.
Hitting the return
key moves the
cursol to the next
line.
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Bria iPad Edition User Guide
Tap to choose the
predefined
messages.
You can also call this person if this
person provides a phone number.
SIP is used to make calls.
Tap to see the
contact details.
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Tap Contacts, then tap Buddies and select a buddy.
Type a message.
Tap to send an IM.
An XMPP account A SIP account
Tap the Send button.
Hitting the return
key moves the
cursol to the next
line.
By Selecting a Contact
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4.2 Sending an SMS
Tap Messaging then SMS.
Tap a
conversation.
Or tap to enter
a phone
number or
select a
contact.
Type a phone number, and
tap return.
Or tap to select a number
from the Contacts .
Type a message, and
tap the Send button.
You can send an SMS from your SIP account to cell phone numbers if your VoIP service provider supports this
feature. Before sending an SMS, make sure SMS is enabled (ON) on Preferences and on your SIP account.
Bria iPad Edition User Guide
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Tap Contacts.
Tap.
Tap a phone
number. A
pop-up
appears.
Type a message, and tap the Send button.
Tap the
contact.
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By Selecting a Contact
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4.3 Receiving an IM and SMS
When Bria is in the background
Tap to see the
message.
Tap to start
chatting.
A pop-up comes up when you receive an IM or SMS.
Bria iPad Edition User Guide
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Tap Contacts.
Tap Buddies, then
tap +.
Select an account
if prompted.
Enter a username,
then tap Done.
Your buddy
apppears in your
Buddies list.
4.4 Viewing Others’ Status (Adding a Buddy)
To view someone’s online status, you need to add this person as a buddy. A buddy must have an XMPP addr ess
or a softphone number. An XMPP address and a softphone number are typically a username. For XMPP
accounts, your buddies are stored in an XMPP server, not in your local iPad contacts. This means the name and
presence of your buddies appear in your Buddies list (not in All Con tacts) while your XMPP account is
connected. For SIP accounts, your buddies are stored in your local iPad contacts.
XMPP Accounts
Make sure your XMPP account is ON (connected to an XMPP server).
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Tap Contacts.
Search for the
contact and tap it.
Enter a softphone
number, such as 2300.
The domain name will be
populated.
Tap the arrow in im uri.
Tap a softphone number,
and tap Done.
Tap Edit.
The person appears both
in your Contacts and
Buddies lists.
Bria iPad Edition User Guide
SIP Accounts
To see someone’s online status, you can either add a new contact as a buddy, or edit an existing contact.
Editing an existing contact to see online status
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Tap
Contacts.
Tap
Buddies,
then tap +.
Select a SIP
account if
prompted.
Enter a name and
softphone number.
Tap the arrow in
im uri.
Tap a softphone number,
and tap Done. The person
appears in your Contacts
and Buddies list.
Adding a new contact as a buddy
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Bria iPad Edition User Guide
Your current status. Tap to change.
Your contacts will see your
status and custom note.
Tap a status.
Write a note to
publish if you want.
4.5 Setting Your Own Status
When you start Bria, your online status becomes “Available”. When you make or receive a phone call, Bria
automatically updates your status to “On The Phone” if your online status is “Available” and no custom status
note is specified. You can change your status from “Available” to other statuses such as “Busy” or “Away”.
Once you change your status from “Available” or specify a custom status note, your status will remain as
specified until you switch yourself.
Presence
Status Meaning
Available
Away
Busy
People can call you and send you an IM. If no custom status note is specified, Bria automatically
switches “Available” to “On The Phone” when you make or receive calls.
People can call you and send you an IM.
People can call you and send you an IM.
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Status Meaning
On The Phone
When you make or receive phone calls, Bria automatically updates your status to “On The Phone” if
your status is “Available“ and no custom note is specified. When your call finishes, your status goes
back to “Available“.
While you are on the phone, you can still send and receive IMs.
Do Not Disturb
Appear Offline
No one can call you; the call fails and your call history shows a missed call. Your buddies can send
you IM; an alert comes up on the Messaging tab without any sound.
You are able to see presence of your buddies, but your buddies see you as offlin e. You will actually
receive phone calls and IMs if your buddies do contact you; they are unlikely to do so because your
buddies cannot tell the difference between “Appear Offline“ and you really being offline.
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Bria iPad Edition User Guide
An alert comes up. Tap.
This person wants to see your
online status.
Tap to set a display name.
Tap a desired option.
4.6 Responding to Buddy Requests
When using an XMPP account, you may receive a buddy request. You must respond to the request. You have
three options.
• Accept: you let the other person see your online status. At the same time, the buddy request will be
automatically sent from your Bria to this person, and you will see this person’s status in your buddies list.
• Decline: the person will not see your online status. You will not be bothered by the buddy request.
• Ignore: the person will not see your online status. The buddy request may appear in this session or in a
future sesson.
The person on the other end will not know his/her request has been declined or i gnored.
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When using a SIP account for presence, you will not recei ve a buddy request. As soon as th e person on the other
end registers your softphone number on the client, the person will see your presence without your acceptance.
Similarily, you will see someone’s presence right away without having to wait for the person’s response.
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5Settings
Tap the Settings icon at the top of the screen.
See page 46
See page 50
See page 52
See page 57
Bria iPad Edition User Guide
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5.1 Accounts
All the fields on this screen must be supplied by your VoIP service provider.
SIP Accounts
Field Description
Account Name Change the name as desired. For example, “business account”
Enabled Typically On, in order to use the account for calls.
Presence & IM ON to share your online status with and send instant messages to your buddies. To use
SMS ON to send an SMS to PSTN (landline) cell phone numbers by using the SIP SIMPLE
Display as Your name
Username Typically the account number for the account. Provided by your VoIP service provider.
Password Provided by your VoIP service provider.
Domain Provided by your VoIP service provider.
VM Number The number to dial to connect to voicemail and check messages. Provided by your VoIP
Dial Plan Optional. See page 61.
Account Advanced See below.
this feature, you must purchase “Presence and Messaging” from the App Store. See
page 57.
protocol. Turn ON if your VoIP service provider supports this feature. The purchase of
“Presence and Messaging” is required to use this feature. Appears only when “Support
SMS” is set to ON in Preferences.
service provider. If there is a number in this field, tapping the VM icon on the phone will
connect to voicemail, page 30.
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Bria iPad Edition User Guide
Account Advanced (SIP)
To change these fields on an existing account, you must first unregister the account or turn Enabled off for the
account.
Field Description
Out. Proxy If your VoIP service provider has an outbound proxy and requires that you provide that address to
Bria, enter the domain name or the IP address obtained from your provider.
Auth Name May not be required. But if it is required, it will be provided by your VoIP service provider.
Send DTMF using The method used for DTMF, sent when you press a number key when dealing with an auto
attendant (such as “press 1 for customer service”). In-band DTMF can be sent in addition to the
other two methods.
Choose a method specified by your VoIP service provider.
Global IP • ON: Bria will publish its public IP address at the signaling level. The public address may not
work with some NATs or firewalls.
• OFF: Bria will publish its private IPs at the signaling level. Typically, you turn this field off
only if instructed to do so by your system administrator.
Global IP 3G This setting has the same function as Global IP, but applies only when you are connected over 3G.
If you set this setting to ON, you must also set Global IP to ON.
Use Tel URI Change this value only if advised to do so by your VoIP service provider.
• ON: Prefix SIP URIs with tel://
• OFF (default): Prefix SIP URIs with sip://
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Field Description
SIP Transport Tap to display the choices. Contact your VoIP service provider to identify the types of transport
that are supported.
• UDP and TCP do not support signal encryption.
• TLS does support signal encryption. If TLS is selected, a given call will be encrypted if the
other person also uses TLS. You may also need to install a certificate on your iPad; speak to
your VoIP service provider.
Encrypt Audio If the transport is set to TLS, you can encrypt a phone call at the media (audio) level:
• Never: Audio is not encrypted.
• If Possible: On a given call, audio will be encrypted if the other person supports and is also
using audio encryption. If not, audio will not be encrypted.
• Always: Audio will always be encrypted. The call will fail if the other person cannot accept
encrypted calls.
Incoming Calls Typically ON, in order to receive calls. If OFF, you will not be able to receive calls using Bria.
Single Register Applies only if Global IP is ON.
• ON: Bria will register using a single register request.
• OFF (default): Bria will register using an unregister and a register.
Only choose ON if advised by your VoIP service provider.
Refresh Interval The timer interval between Bria’s attempts to register in order to refresh the account registration.
This value is placed in the “Expires
Change this value only if advised to do so by your VoIP service provider.
Keep Alive - Wi-Fi Interval A “keep alive” message is a mechanism for maintaining a “pinhole” through your firewall so that
the account registration is maintained. The interval specifies how often the message is sent (in
seconds).
If you are experiencing problems (for example, accounts become unregistered when using a Wi-
Fi connection), try setting this interval to a lower number such as 20.
Keep Alive - Cell Interval Same as above, except the interval applies to registrations made over the cellular network.
Presence Agent Turn ON only if your VoIP service provider supports this service for SIP SIMPLE.
” header field of the SIP REGISTER message.
XMPP Accounts
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Bria iPad Edition User Guide
Field Description
Account Name Change the name as desired. For example, “Gmail”.
Enabled Typically On, in order to use the account for messages and presence.
Username The XMPP user ID.
Password Password for the XMPP user ID.
Domain Domain of the XMPP service. For example, “gmail.com”.
Account Advanced See below.
Account Advanced (XMPP)
To change these fields on an existing account, you must first disconnect the account or turn Enabled off for the
account.
Field Description
Out. Proxy If your XMPP service provider has an outbound proxy and requires that you provide that address
Resource Used to identify an XMPP session when you log in to multiple clients with this XMPP account
Priority The priority of the resource. The range is from -128 to 127.
Use Ping ON to send ping messages to the XMPP server to indicate that the connection is active.
Interval Specifies how often the ping message is sent to the server (in seconds). The default is 300.
to Bria, enter the domain name or the IP address obtained from your provider.
(for example, /work or /home).
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5.2 Preferences
Field Description
Allow 3G Calls • ON: When a Wi-Fi connection is not available, Bria will attempt to place calls using
the cellular data channel. Data charges with your mobile carrier will apply. If you turn
this setting on, we recommend you purchase the G.729 codec (page 57) because it
provides better audio quality on 3G calls.
• OFF: When a Wi-Fi connection is not available, you will not be able to place or
receive calls.
Run In Background • ON: If using UDP for transport (page 48).
• OFF: If using TCP or TLS for transport.
This setting lets you receive calls when Bria is running in background and your transport
is UDP. Turning this setting on decreases battery life. But if it is turned off, you will not
be able to receive calls if you are using UDP.
If you are using TCP or TLS, there is no need to turn this setting on.
Play Ringtone ON to hear the ringtone.
Alert Answer Controls the behavior of the incoming call prompt (when Bria is in the background):
• ON: You can immediately answer the incoming call.
• OFF: You can view the incoming call screen, and then choose either answer or
decline the call.
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Bria iPad Edition User Guide
Field Description
Alert Missed Controls the behavior of the missed call prompt (when you receive a call when Bria is in
the background):
• ON: A Missed Call alert appears on the native iPad screen.
• OFF: No alert appears.
Contact Image ON to display the image of your contact while receiving or making calls.
Ringtone The ringtone for incoming calls.
Custom Image The background image that appears when you are on a call. Swipe the image to delete.
Custom Colors You can change the color of various parts of the screen. This setting includes a Reset
button, so you can easily return to the defaults.
Single Touch to Call ON: When making a call from Contacts or History, the call will be placed as soon as you
tap a phone number. If SMS is enabled, you will see a prompt to choose Call or SMS.
OFF: When you tap the phone number, a prompt appears. When you tap that prompt, the
call will be placed.
Show URI Domain ON: The phone number displayed for an incoming, outgoing or established call will
include the domain name (for example, 1234@myVoipProvider.com).
OFF (default): The domain name is not included in the display.
Forward Calls ON to send all incoming calls to a specific number. So long as Bria is enabled and
registered and Run In Background (above) is ON, incoming calls will be forwarded to
this phone number.
To Number The number to forward calls to, when Forward Calls is ON.
Support SMS The Messaging section appears after you purchase the “Presence and Messaging”
feature.
ON to allow your Bria to be used for sending SMS. To use this feature, you also need to
enable SMS on your SIP account.
If OFF (default), all the SIP accounts on your Bria will never be used for sending SMS.
Support IM & Presence ON (default) to allow your Bria to be used for sending instant messages and sharing
online status with your buddies. To use this service, you also need to enable the feature
on the Account screen.
If OFF, all the SIP and XMPP accounts on your Bria will never be used for presence and
messaging.
View Style Choose a view of the instant message screen. Plain or Bubbles (default).
Alert Sound ON to play a ringtone when you receive a new message.
Alert Text Tone The ringtone for incoming messages.
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5.3 Advanced Settings
If you make changes to the fields identified by a , yo u must tap the Apply Changes button at the
bottom of the screen or restart Bria.
Field Description
Network Traversal Strategy Tap to display the choices; see below.
Use VPN If Active If you are using Bria with a VPN connection to your network, set this field to ON, to
force Bria to select the VPN network interface.
If you are not using a VPN, set to OFF (default).
Only set this field to ON if you are using a VPN connection, otherwise the wrong
network interface may be selected, resulting in registration problems.
Voice Activity Detection • ON: audio is not transmitted when no one is speaking. Turning this feature on may
reduce bandwidth usage.
• OFF (default): audio is transmitted when no one is speaking.
Noise Reduction Tx Noise Reduction. When ON (default), Bria attempts to reduce background noise on audio
you are transmitting (sending to the other person).
Typically ON when you are not using a headset, typically OFF when you are using a
headset.
Noise Reduction Rx Noise Reduction. When ON, Bria attempts to reduce background noise on audio you are
receiving from the other person. The default is OFF.
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Bria iPad Edition User Guide
Field Description
Quality of Service If desired, ask your VoIP service provider if QoS is supported. QoS (Quality of Service)
can allow your phone calls to be given a higher priority on the network. The default is
OFF.
RTP Port Start Change this value only if advised to do so by your VoIP service provider.
This indicates the start of the ports range used for RTP and RTCP sessions. The range is
100 ports wide. The range is not observed if ICE is used. The default is 4000.
Audio Codecs Selection Tap to display more information about these two fields. See page 56.
Verify TLS Cert Applies only if you use TLS as the transport.
• ON (default): Bria attempts to verify the certificate, sent by the SIP server, to see if it
is trusted. For the certificate to be trusted, a corresponding CA certificate, provided by
your VoIP provider, must be installed on your device (using the iPad Configuration
Utility for example).
• OFF: Bria accepts the certificate without attempting to verify it.
Verbose Logging Leave this setting OFF unless customer support instructs you to turn it ON in order to
troubleshoot a problem you are having on your device. See page 59.
Send Log Tap to upload the current log to customer support. See page 59.
Call Statistics To show detailed information about the current/last call. For example, the number of
packets lost.
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Network Traversal Strategy
Select a profile:
• Default Configuration: STUN ON, ICE OFF, DNS SRV ON.
Bria will use the STUN server at stun.counterpath.com to discover the public address of your device. It will
present that public address for SIP signaling and when negoti ating media routing.
• Application Managed: STUN ON, ICE ON, DNS SRV ON.
Bria will use the STUN server at stun.counterpath.com to discover the public address of your device. It will
present your public address for SIP signaling and both your public and private addresses when negoti ating
media routing.
• Server Managed: STUN OFF, ICE OFF, DNS SRV ON.
Bria will present your device’s private address for SIP signaling and when negotiating media routing.
Choose this option if your VoIP service provider advises you that it has implemented a network-hosted
NAT traversal (or far-end NAT traversal) technology such as a session border controller (SBC), media
proxy or RTP relay.
• User Specified: Set the settings as desired.
Field Description
Use STUN • ON: Bria will use a STUN server to discover your public IP address.
• OFF: Bria does not discover your public IP address. Therefore, only the private IP address
will be used. Typically, Global IP should be set to OFF.
STUN Server Used only if STUN is ON. The default is stun.counterpath.com. You can specify a different
STUN server if your VoIP provider advises you to do so.
ICE ICE is involved only in media routing (it is not involved in SIP signaling).
• ON: Bria will use ICE to discover addresses for media packets. ICE provides a good
guarantee of two-way audio. However, to use ICE successfully, both endpoints in a call must
use ICE and specifically must use draft 19 of the ICE standard.
• OFF: Try turning ICE off if you are not using iPad behind a firewall or NAT.
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Bria iPad Edition User Guide
Field Description
DNS SRV • ON: Bria will use DNS SRV to discover the network addresses for your VoIP service
provider's VoIP-related services such as a STUN server, if any.
• OFF: Bria will not use DNS SRV for discovery. Only turn this setting off if your system
administrator advises you to do so.
STUN 3G This setting has the same function as STUN, but applies only when you are connected over 3G.
ICE 3G This setting has the same function as ICE, but applies only when you are connected over 3G.
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Audio Codecs Selection
Cell Audio Codecs Wi-Fi Audio Codecs
These two screens list the audio codecs that can be used during a Wi-Fi call or cellular data call. Codecs are
programs in Bria involved in transmitting audio; each codec has different characteristics and therefore each
works better in some situations than in others.
Novice and Non-technical Users
We recommend you enable all codecs and let Bria select the best codec to use in a given situation.
Technically Savvy Users
You may choose to enable one, some or all codecs. If only one codec is enab led, al l calls will be made with th at
codec. If more than one is enabled, Bria negotiates the codec to use (from among the enabled codecs) with the
other person.
You can prioritize codecs by dragging them up or down in the list. Codecs higher in the list are given a higher
priority in the offer, when negotiating codecs with the other party. Therefore, moving a codec higher should
improve its chances of being chosen.
G.722 and SILK-HD are wideband codecs. All other codecs are narrowband. When a wideband codec is used,
data usage will be higher and audio quality will generally be better. When a narrowband codec is used, data
usage may be lower but audio quality may be affected.
Data usage for the codecs with a fixed bit rate, from high to low usage, is: G.722, G.711, iLBC, GSM, G.729a.
SILK-HD and SILK-NB have a variable bit rate; the data usage will fluctuate depending on the network
conditions.
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5.4 Premium Features
Bria iPad Edition User Guide
To purchase an item, tap the item. On the Product Detail screen, tap the price button to connect to the iTunes
store. A confirmation prompt appears. Tap Cancel or Buy.
G.729 Audio Codec
G.729 is a narrowband codec that is intended for low bandwidth use. It is particularly recommended if you will
be making calls over 3G because it provides better audio quality on your cellular data connection.
Presence and Messaging
Presence and Messaging allows you to send instant messages to your buddies and share your online status
(presence) with them. You can use this feature on XMPP accounts (such as Gmail or Facebook) and/or SIP
accounts, depending on whether your VoIP service provider supports this feature for SIP SIMPLE. With SIP
accounts, you can also send SMS to PSTN (landline) cell phone numbers if your VoIP service provider supports
this feature.
Note: make sure your VoIP service provider supports presence and messaging for SIP SIMPLE before
purchasing this option. Bria supports both XMPP and SIP SIMPLE; however, to use this feature over SIP
SIMPLE, your VoIP service provider also must support SIP SIMPLE. If your VoIP service provider does not
support SIP SIMPLE, you will be able to use only XMPP for Presence and Messaging.
After the purchase, the Messaging tab appears on the left pane of your Bria. See page 8 to set up this feature.
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58
Tap OK
The e-mail opens in the email service that you have
configured on your iPad.
Tap Yes
Tap
The log file is sent to
customer support.
Enter a description of the
problem. See below for details.
Then tap Send
Bria iPad Edition User Guide
A Troubleshooting
Using Bria Diagnostics
If you have a problem with Bria, customer support may ask you to turn on diagnostics to capture information.
1. Go to Settings > Advanced Settings. If Verbose Logging is OFF, turn it to ON and tap Apply Changes.
2. Reproduce the problem. When done, go to Settings > Advanced Settings agai n.
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3. The description of the problem could include the following:
• What you were doing when the problem occurred.
• Your Apple device and model.
• Any recent changes you have made to your setup of Bria.
• Whether you are in your “home” Wi-Fi zone (your normal Wi-Fi zone) or a different Wi-Fi zone.
• Whether you normally have 3G enabled on your device and in Bria.
4. When done, turn off Verbose Logging. Tap Apply Changes.
More Information
• You can view Frequently Asked Questions at https://support.counterpath.com/default.asp?W367.
• You can visit the Bria iPhone Edition forum at forums.counterpath.com > Bria iPhone Edition.
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Bria iPad Edition User Guide
Tap to save
Tap
Complete the fields as
required; see below.
Tap
The dial plan is added
to the list.
B Dial Plans
You can create a dial plan in order to modify a phone number used in a phone call (the “input”), in order to
ensure the call is placed successfully. For example, you could create dial plan to change any number that starts
with “+1613” to just “613”.
Setting up Dial Plans
You can create as many dial plans for an account as you need. A dial plan belongs only to one account. Bria
goes through the dial plans in the order in which they appear on the screen. You can drag dial plans to change
their order.
Go to Settings > Accounts > tap the account. Scroll down.
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Designing the Dial Plan
A dial plan has two parts:
• A pattern that the phone number (the input) must match.
• The modification to make if the input matches that pattern: removing a prefix, adding a prefix, or removing
one prefix and adding another one. Subsequence substitution is also supported.
Example 1
Match number: +1613x. Remove Prefix: +1613 Add Prefix: 9
If the input starts with “+1613”, then remove the “+1613” then add “9” and dial the number. So +16135550012
is dialed as 95550012.
Example 2
Match number: [2-9]xxxxxxxxx Add Prefix: 1
If the input is a 10-digit number starting with a number other than 1, then add “1” and dial the number. So
6045550012 is dialed as 16045550012.
The Pattern
The pattern can be made up of any combination of the following:
Element Description
1 to 9 Any digit
x A single wildcard
* # + These symbols
[ ] A collection that can include range. For example [6-9] means 6 7 8
9. Or [136-9] means 1 3 6 7 8 9.
. Repeat the last element 0 or more times. For example, with the
pattern “12.” the following input will match:
1 (The “2” is repeated zero times)
12
122
1222 and so on
The Modification
The modification can add or remove characters, and can be made up of digits, wildcards or symbols.
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Bria iPad Edition User Guide
Advanced Dial Plan: Subsequence Substitution
The match pattern can include a sequence of numbers to match and another sequence to substit ute for the match.
This feature is useful if you want to convert a sequence with in the input, not just add or remove a prefix.
The syntax is:
<input sequence : substitute sequence>
For example: <604:250> means change the sequence “604” to “250”.
The sequence substitution element can be combined with any other elements in the match pattern. For examp le :
+x.<604:250>x. would change match +6045551212 and +16135556040 and in both cases change the “604” to
“250”.
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Bria iPad Edition User Guide
C Glossary
Cellular data call A Bria call that uses the cellular data newtork rather than the Wi-Fi network. If you
start (or receive) a call with an iPad when you are not in a Wi-Fi zone, th e call will be
a cellular network call. Not all supported devices support 3G; see page 3.
Codec Codecs are programs in Bria involved in transmitting audio; each codec has different
characteristics and therefore each works better in some situations than in others.
DTMF Dual-tone multi frequency. DTMF is the system that is used in interactive voice-
response menu systems such as the menu system for accessing voicemail messages.
The DTMF system allows the user to interact with the menu by pressing keys on a
dialpad or keyboard.
Home button The button at the bottom of the iPad.
IM Instant Messaging. A technology that lets users send text messages for near
instantaneous delivery and display on each others’ devices.
ICE Interactive Connectivity Establishment. A method for traversing a firewall.
IP address A unique number that identifies a device. Devices on a network use the IP address to
communicate with each other.
IVR Interactive Voice Response. IVRs use DTMF.
Media The audio portion of a call. Compare to
PSTN Public Switch Telephone Network. The traditional land-line phone network.
Presence An instant messaging feature that allows users to share information about their online
status.
Signaling The information in a call that deals with establishing and controlling the connection,
and managing the network. The non-signaling portion of the call is the Media.
SIP Session Initiation Protocol. The signaling protocol followed by Bria for handling
phone calls.
SIP account An account that provides the user the ability to make VoIP phone calls. The account
encapsulates the rules and functions the user can access.
softphone address The address used to connect to a SIP endpoint. In other words, the “phone number”
used in a VoIP phone call. For example, sip:joseph@domainA.com.
STUN Simple Traversal of UDP through a firewall or NAT.
Wi-Fi call A Bria call made over the Wi-Fi internet. To make a Wi-Fi call, you must be in a Wi-
Fi zone.
XMPP account An account that provides the user with the ability to send IMs and view other people ’s
presence.
3G call A Bria call made over the cellular network. Same as a cellular data call.
“Signaling”.
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