CounterPath Bria iPad Edition 1.1.1-1.1.2 User Manual
Bria iPad Edition User Guide
CounterPath Corporation
CounterPath Corporation
Suite 300, One Bentall Centre
505 Burrard Street, Box 95
Vancouver, BC V7X 1M3
Tel: 604.320.3344
sales@counterpath.com www.counterpath.com
© November 2011 CounterPath Corporation. All rights reserved.
This document contains information proprietary to CounterPath Corporation, and shall not be used for
engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath
Corporation. The content of this publication is inten de d to demon s trate typ ica l uses an d cap abilities of the Bria
iPad Edition application from CounterPath Corporation. CounterPath makes no warranty regarding the content
of this document, including—but not l imited to —implie d warranties of fitness for any particular purpose. In no
case will CounterPath or persons involved in the production of this documented material be liable for any
incidental, indirect or otherwise consequential damage or loss that may result after the use of this publication.
CounterPath and the logo are trademarks of CounterPath Corporation.
This manual corresponds to Bria iPad Edition version 1.1.2.
iPhone, iPad, iPod touch and iTunes are registered trademarks of Apple Inc.
SILK is a registered trademark of Skype Inc.
The Bluetooth word mark, figure mark, and combination mark are all trademarks that are owned by the
Bluetooth SIG.
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Contents
About Bria iPad Edition ...............................................................................................................1
Configuring...................................................................................................................................3
Device Requirements..............................................................................................................3
Getting Ready .........................................................................................................................4
Setting up Bria ........................................................................................................................5
Setting up Presence and Instant Messaging............................................................................8
Making Phone Calls......................................................................................................................13
Starting and Quitting Bria.......................................................................................................13
Using the Bria Interface..........................................................................................................14
Placing a Call..........................................................................................................................15
Handling Incoming Calls........................................................................................................17
Handling One Established Call...............................................................................................19
Recording Calls.......................................................................................................................20
Placing a Second Bria Call .....................................................................................................21
Handling Two Established Calls.............................................................................................23
Unattended (Blind) Transfer...................................................................................................24
Attended Transfer ...................................................................................................................26
Conference Call ......................................................................................................................27
Call History.............................................................................................................................28
Accessing Voicemail ..............................................................................................................30
Presence and Instant Messaging ...................................................................................................31
Sending an IM.........................................................................................................................31
Sending an SMS......................................................................................................................35
Receiving an IM and SMS......................................................................................................37
Viewing Others’ Status (Adding a Buddy).............................................................................38
Setting Your Own Status ........................................................................................................41
Responding to Buddy Requests..............................................................................................43
Settings..........................................................................................................................................45
Accounts .................................................................................................................................46
Preferences..............................................................................................................................50
Advanced Settings ..................................................................................................................52
Premium Features ...................................................................................................................57
A Troubleshooting........................................................................................................................59
B Dial Plans ..................................................................................................................................61
C Glossary.....................................................................................................................................65
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Bria iPad Edition User Guide
1 About Bria iPad Edition
Bria iPad Edition is a SIP-based phone for the Apple iPad™ mobile digital device. With Bria iPad Edition
(Bria), you can use the Wi-Fi and cellular data connections on your iPad to make and receive calls.
Standard Telephone Features
Bria iPad Edition has all the standard telephone features, including:
• Call display and Voicemail Indicator.
• Speakerphone, Mute, and Hold.
• Call history – list of received, missed, and dialed calls.
• Call transfer.
• Call record.
• Three-way audio conference.
• Audio codecs G.711, G.722, GSM, iLBC and SILK™, with an option to purchase codec G.729.
• Ringtones and contact avatars.
• Support for DTMF: the ability to enter numbers to use with an auto attendant.
Advanced Features
• Presence and Messaging using the XMPP protocol and the SIP SIMPLE protocol. Must be purchased
separately as an in-app purchase.
• NAT traversal (STUN and ICE).
• Secure call signaling (TLS).
• Audio encryption (SRTP).
• Quality of Service (QoS).
• DNS SRV record lookups.
• Call quality statistic s .
• Application diagnostics (logging and log files uploading).
Accessories
The following accessories are supported:
• Headset with microphone (including Bluetooth™): Bria iPad Edition uses the ear-piece and microphone on
the headset.
• Headphones (no microphone): Bria iPad Edi tio n uses the ear-piec e on the headphone and the built-in
microphone on the device.
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Bria iPad Edition User Guide
2 Configuring
2.1 Device Requirements
Operating System
Your device must run on iOS 4.2 or higher. To check your operating system, on the device Home screen, tap
Settings > General > About and look for the Version.
Supported Devices
iPad 1 and iPad 2.
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2.2 Getting Ready
1. Once you have installed Bria iPad Edition, make sure you have set up Wi-Fi and cellular data correctly on
your device:
• Set up Wi-Fi: from the main iPad screen, tap Settings > Wi-Fi. Turn on the Wi-Fi field. The Choose a
Network panel will be populated with access points. Tap to choose an access point and wait for the
item to show a checkmark (indicating that you are connected).
• Set up cellular data (if applicable): from the main iPad screen, tap Settings > Cellular data and turn on
the Cellular Data field.
2. If you are using iOS 5 or higher, set up notifications: from the main iPad screen, tap > Settings >
Notifications. Tap Bria and set up the following:
• Notification center (if desired): On to display Bria notifications in the iPad's notification center.
• Alert Style: Choose how you want to be notified of incoming calls and messages when Bria is in the
background. None to receive no notification.
• Badge App Icon: On to display a number of notifications on the Bria icon.
• Sounds: On to enable the sound preferences you choose on Bria. Off to disable any sound for
notifications while Bria is in the background.
• View in Lock Screen: On to receive notifications when the iPad is locked.
3. Obtain the following information from your VoIP service provider:
• Your username, password and domain.
• Your auth name (authorization name), if used by your service provider.
• Your voicemail number, if your service provider provides this service.
iPad
4. Tap the Bria icon on the
.
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Tap +
Complete the User Details section and Voice
Mail section (optional) with the information
provided by your service provider
Tap Enable. The
account is registered.
Select your VoIP service
provider, if it is on the list.
Otherwise, select Generic
SIP Account.
Then tap Save
The account list appears
with the new account
Bria iPad Edition User Guide
2.3 Setting up Bria
To use Bria as a phone, you need to create a SIP account with the information provided by your VoIP service
provider.
When you have successfully registered, tap the dialpad icon and try placing a call.
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Set up the account in
the usual way
Tap Save
Both accounts are enabled and registered
Account status
The Accounts screen reappears
Tap +
Tap the Settings icon at the top of the screen.
Having Trouble Registering or Placing a Call?
If you cannot register or if you can register but cannot place a call, go to the FAQ at support.counterpath.com/
default.asp?W367 (support.counterpath.com > Mobile Products FAQs > Bria for Apple™ Mobile Devices).
Setting up Multiple Accounts
You can set up more than one account if you have service from more th an one VoIP service provider.
Account Status
Status Meaning
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The account can be used to make and receive phone calls; see page 16.
The account can only be used to make phone calls; see page 16.
The account is disabled. You can open the account and enable it; it will then automatically register.
Account is enabled but it is not registered. To register, open the account and tap Register.
If you do not want to use an account, you should disable it (rather than unregistering). If you leave the
account unregistered (instead of disabled) it will automatically register next time you start Bria.
The primary account. This account will be used for calls unless you select a different account when placing
a particular call. See page 16.
Bria iPad Edition User Guide
Deleting an Account
To delete an account, go to the Accounts list and swipe across the account. The Delete button appears. Tap
Delete. (This swipe action is a standard Apple action for revealing the Delete button for any item.)
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2.4 Setting up Presence and Instant Messaging
Presence and Messaging is a premium feature available as an in-app purchase. With Presence and Messaging,
you can share online status with your buddies (such as Available, Away, On the phone), and exchange instant
messages with them.
Bria supports the XMPP protocol and the SIP SIMPLE protocol. You can create an XMPP account on Bria with
your Gmail or Facebook credentials to communicate with your buddies. To use a SIP account for Presence and
Messaging, make sure your VoIP service provider supports this service for SIP SIMPLE. Texting (sending
SMS) to PSTN phone numbers is also available if your VoIP service provider supports this service.
To use the Presence and Instant Messaging feature for XMPP and/or SIP SIMPLE, you need to purchase the
feature from the App Store. To do so, go to Settings > Premium Features, and follow the prompt (see p ag e 57
for details). After the purchase, the Messa ging tab appears o n the left pane o f Bria. Then foll ow the steps below,
depending on the protocol you want to use.
For XMPP
To use the Presence and Messaging feature for XMPP, you need to create an XMPP account with the
credentials such as Gmail or Facebook. As soon as your account is connected to an XMPP server, your buddies
appear on your Buddies list.
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Complete the
User Details section with
the information provided by
your service provider.
Tap Save.
Account status
Tap Close, then tap Contacts > Buddies
to see who is online.
Tap +
Tap the Settings icon at the top of the screen.
Tap
XMPP.
Tap Enabled. The account
is connected.
Bria iPad Edition User Guide
Account Status
Status Meaning
The account is connected to an XMPP server, and can be used to send and receive instant messages; see
page 31.
The account is disabled. You can open the account and enable it; it will then automatically connect.
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Status Meaning
The account is enabled but it is not connected. To connect, open the account and tap Connect.
If you do not want to use an account, you should disable it (rather than disconnecting). If you leave the
account disconnected (instead of disabled) it will automatically connect next time you start Bria.
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Bria iPad Edition User Guide
Tap Accounts and
tap your SIP
account.
Tap Unregister to make
changes.
Tap Close, then Contacts. Add buddies to
see other people’s online status (page 39).
Tap
Preferences.
Tap the Settings icon at the top of the screen.
Scroll to the
bottom.
Tap to
enable.
Tap to enable IM (and SMS
if applicable), then tap Register.
For SIP SIMPLE
To use the Presence and Messaging feature for SIP SIMPLE, you need to change the setting on your SIP
account. Then add a new buddy to see other people’s presence (see page 38). If you are new to Bria and have
not set up your SIP account for making phone calls yet, it will be easier to set up Bria as a phon e first (see
page 5), then follow the steps below .
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3 Making Phone Calls
This message appears if you did not enable 3G and you do not
have a Wi-Fi connection. Use of 3G is optional; to turn it on go to
Settings > Preferences.
3G can be used only on devices that support 3G. If your device
does not support 3G, this message will never appear!
3.1 Starting and Quitting Bria
Start Bria. After a few seconds, the message “Phone Ready” appears. Bria is ready.
Bria iPad Edition User Guide
Quitting
Double-tap the Home button on the
red icon appears. Tap the red icon to close the application.
iPad
. The list of active applications appears. Long-tap the Bria icon until the
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Navigation panel
Tap to select the dial-out account (appears only
if you have more than one account enabled)
Tap to show the dialpad
Tap to go to the Settings screen
The toolbar; see below
Tap anywhere outside a
popup to remove the popup
The Settings Screen
The Toolbar
The currently selected
dial-out account
Tap an item; the screen
opens on the right
The Main Screen
The red icon indicates at least
one account is not registered
Close Settings and return
to the Main screen
To previous accounts screen
This navigation panel
becomes disabled when
you are adding an
account. It will be reenabled after you have
saved the new account.
Content panel
Tap an item; the
module opens on
the right
3.2 Using the Bria Interface
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3.3 Placing a Call
Backspace
Clear the entire entry
Enter the phone number
Tap the Dialpad icon
Search for the
contact and tap it
Tap the desired phone
number.
If phone numbers from your
contact list need to be
modified (for example, to
remove extra characters such
as +), you can set up a dial
plan. See page 61.
A prompt appears for you to
confirm the call. Or the call
starts immediately. To select the
desired behavior, see “Single
Touch to Call” on page 51.
Using the Dialpad
Bria iPad Edition User Guide
From the iPad Contact List
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To select a different
account, tap here
Tap the account
you want to use
The current account
The new selection
The “network quality issues” Message
This message appears if there is network congestion or a poor quality Wi-F i signal. Try moving closer to your
Wi-Fi access point.
Making a Call from another Account
If you have more than one account enabled, you can change the account to use on a given phone call.
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3.4 Handling Incoming Calls
This is the account name; it appears only if
you have more than one account enabled
(page 6). It tells you which account the call is
coming in on
Tap Decline or
Answer
When Bria Is in the Foreground
Bria iPad Edition User Guide
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