Bria iPad Edition User Guide
CounterPath Corporation
CounterPath Corporation
Suite 300, One Bentall Centre
505 Burrard Street, Box 95
Vancouver, BC V7X 1M3
Tel: 604.320.3344
sales@counterpath.com www.counterpath.com
© June 2011 CounterPath Corporation. All rights reserved.
This document contains information proprietary to CounterPath Corporation, and shall not be used for
engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath
Corporation. The content of this publication is inten de d to demon s trate typ ica l uses an d cap abilities of the Bria
iPad Edition application from CounterPath Corporation. CounterPath makes no warranty regarding the content
of this document, including—but not l imited to —implie d warranties of fitness for any particular purpose. In no
case will CounterPath or persons involved in the production of this documented material be liable for any
incidental, indirect or otherwise consequential damage or loss that may result after the use of this publication.
CounterPath and the logo are trademarks of CounterPath Corporation.
This manual corresponds to Bria iPad Edition version 1.0.
iPhone, iPad, iPod touch and iTunes are registered trademarks of Apple Inc.
The Bluetooth word mark, figure mark, and combination mark are all trademarks that are owned by the
Bluetooth SIG
Rev 1
Content s
About Bria iPad Edition ...............................................................................................................1
Configuring...................................................................................................................................3
Device Requirements..............................................................................................................3
Getting Ready .........................................................................................................................3
Configuring Bria iPad Edition................................................................................................4
Using Bria.....................................................................................................................................7
Starting and Quitting Bria.......................................................................................................7
Using the Bria Interface..........................................................................................................8
Placing a Call..........................................................................................................................9
Handling Incoming Calls........................................................................................................11
Handling One Established Call...............................................................................................13
Recording Calls.......................................................................................................................14
Placing a Second Bria Call .....................................................................................................15
Handling Two Established Calls.............................................................................................17
Unattended (Blind) Transfer...................................................................................................18
Attended Transfer ...................................................................................................................20
Conference Call ......................................................................................................................21
Call History.............................................................................................................................22
Accessing Voicemail ..............................................................................................................24
Settings..........................................................................................................................................25
Account Settings.....................................................................................................................26
User Preferences .....................................................................................................................29
Advanced Settings ..................................................................................................................31
Premium Features ...................................................................................................................35
A Troubleshooting........................................................................................................................37
B Dial Plans ..................................................................................................................................39
C Glossary.....................................................................................................................................43
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1 About Bria iPad Edition
Bria iPad Edition is a SIP-based phone for the Apple iPad™ mobile digital device. With Bria iPad Edition
(Bria), you can use the Wi-Fi and cellular data connections on your iPad to make and receive calls.
Standard Telephone Features
Bria iPad Edition has all the standard telephone features, including:
• Call display and Voicemail Indicator.
• Speakerphone, Mute, and Hold.
• Call history – list of received, missed, and dialed calls.
• Call transfer.
• Three-way audio conference.
• Audio codecs G.711, G.722, GSM, and iLBC, with an option to purchase codec G.729.
• Ringtones and contact avatars.
• Support for DTMF: the ability to enter numbers to use with an auto attendant.
Advanced Features
• NAT traversal (STUN and ICE).
• Secure call signaling (TLS).
• Audio encryption (SRTP).
• Quality of Service (QoS).
• DNS SRV record lookups.
• Call quality statistics.
• Application diagnostics (logging and log files uploading).
Accessories
The following accessories are supported:
• Headset with microphone (incl uding Blueto oth™): B ria iPad Edi tion uses the ear -piece and microphone on
the headset.
• Headphones (no microphone): Bria iPad Edi tio n uses the ear-piece on the headphone and the built-in
microphone on the device.
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2 Configuring
2.1 Device Requirements
Operating System
Your device must run on iOS 4.0 or higher. To check your operating system, on the device Home screen, tap
Settings > General > About and look for the Version.
Supported Devices
iPad 1 and iPad 2.
2.2 Getting Ready
1. Once you have installed Bria iPad Edition, make sure you have set up Wi-Fi and cellular data correctly on
your device:
• Set up Wi-Fi: from the main iPad screen, tap Settings > Wi-Fi. Turn on the Wi-Fi field. The Choose a
Network panel will be populated wit h access points. Tap to choose an access point and wait for the item
to show a checkmark (indicating that you are connected).
• Set up cellular data (if applicable): from the main iPad screen, tap Settings > Cellular data and turn on
the Cellular Data field.
2. Obtain the following information from your VoIP service provider:
• Your username, password and domain.
• Your auth name (authorization name), if used by your service provider.
• Your voicemail number, if your service provider provides this service.
iPad
3. Tap the Bria icon on the
.
3
Tap +
Complete the User Details section and Voice
Mail section (optional) with the information
provided by your service provider
Tap Enable. The
account is registered.
Select your VoIP service
provider, if it is on the list.
Otherwise, select Generic
SIP Account.
Then tap Save
The account list appears
with the new account
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2.3 Configuring Bria iPad Edition
When you have successfully registered, tap the dialpad icon and try placing a call.
Having Trouble Registering or Placing a Call?
If you cannot register or if you can register but cannot place a call, go to the FAQ at support.counterpath.com/
default.asp?W367 (support.counterpath.com > Mobile Products FAQs > Bria for Apple™ Mobile Devices).
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Bria iPad Edition User Guide
Set up the account in
the usual way
Tap Save
Both accounts are enabled and registered
Account status
The Accounts screen reappears
Tap +
Tap the Settings icon at the top of the screen.
Setting up Multiple Accounts
You can set up more than one account if you have service from more than one VoIP service provider.
Account Status
Status Meaning
Deleting an Account
To delete an account, go to the Accounts list and swipe across the account. The Delete button appears. Tap
Delete. (This swipe action is a standard Apple action for revealing the Delete button for any item.)
The account can be used to make and receive phone calls; see page 10.
The account can only be used to make phone calls; see page 10.
The account is disabled. You can open the account and enable it; it will then automatically register.
Account is enabled but it is not registered. To register, open the account and tap Register.
If you do not want to use an account, you should disable it (rather than unregistering). If you leave the
account unregistered (instead of disabled) it will automatically register next time you start Bria.
The primary account. This account will be used for calls unless you select a different account when placing
a particular call. See page 10.
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3Using Bria
This message appears if you did not enable 3G and you do not
have a Wi-Fi connection. Use of 3G is optional; to turn it on go to
Settings > User Preferences.
3G can be used only on devices that support 3G. If your device
does not support 3G, this message will never appear!
3.1 Starting and Quitting Bria
Start Bria. After a few seconds, the message “Phone Ready” appears. Bria is ready.
Quitting
Double-tap the Home button on the
red icon appears. Tap the red icon to close the application.
iPad
. The list of active applications appears. Long-tap the Bria icon until the
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Navigation panel
Tap to select the dial-out account (appears only
if you have more than one account enabled)
Tap to show the dialpad
Tap to go to the Settings screen
The toolbar; see below
Tap anywhere outside a
popup to remove the popup
The Settings Screen
The Toolbar
The currently selected
dial-out account
Tap an item; the screen
opens on the right
The Main Screen
The red icon indicates at least
one account is not registered
Close Settings and return
to the Main screen
To previous accounts screen
This navigation panel
becomes disabled when
you are adding an
account. It will be reenabled after you have
saved the new account.
Content panel
Tap an item; the
module opens on
the right
3.2 Using the Bria Interface
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3.3 Placing a Call
Backspace
Clear the entire entry
Enter the phone number
Tap the Dialpad icon
Search for the
contact and tap it
Tap the desired phone
number.
If phone numbers from your
contact list need to be
modified (for example, to
remove extra characters such
as +), you can set up a dial
plan. See page 39.
A prompt appears for you to
confirm the call. Or the call
starts immediately . To select the
desired behavior, see “Single
Touch to Call” on page 30.
Using the Dialpad
Bria iPad Edition User Guide
From the iPad Contact List
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To select a different
account, tap here
Tap the account
you want to use
The current account
The new selection
The “network quality issues” Message
This message appears if there is network congestion or a poor quality Wi-Fi signal. Try moving closer to your
Wi-Fi access point.
Making a Call from another Account
If you have more than one account enabled, you can change the account to use on a given phone call.
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3.4 Handling Incoming Calls
This is the account name; it appears only if
you have more than one account enabled
(page 5). It tells you which account the call is
coming in on
T ap Decline or
Answer
When Bria Is in the Foreground
Bria iPad Edition User Guide
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Tap Answer
Or tap Close to
decline the call
The call may start immediately or you
may need to tap Answer. You can
change this behavior; see “Alert
Answer” on page 29
When Bria Is in the Background
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3.5 Handling One Established Call
Enable or disable
speakerphone for
the active call
Mute or unmute the
active call
Hold or release hold
on the active call
Place a second
phone call or start an
attended transfer
Tap to show a keypad in order to
enter numbers, for example, when
choosing menu items such as
“enter 1 for customer support”
Record the active call
(page 14).
Perform an unattended transfer
this call (page 18)
To access the Navigation
panel or Toolbar, tap here.
The call is minimized; see
below.
Tap here to return the call to
the foreground.
You can still work with the
call in this mode
Call in Foreground
Bria iPad Edition User Guide
Call in Background (Minimized)
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Tap Record
Recording indicator
Y ou can pause recording by stopping recording
and then starting again. Both recording
sessions are saved in one file.
Recording also stops automatically
when you end the call
Indicates this call was recorded
Tap
3.6 Recording Calls
Listen to the recording on the History screen.
You can also manage the recording in iTunes®. Select your device, click the Apps tab at the top of the screen,
scroll down to file sharing, then click the Bria icon in the Apps panel. The recordings appear in the Bria
Documents panel.
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Or tap here to go back to the
first call
To switch to the other call, tap that
call popup; the popups switch
positions.
Place the current
call on hold, if
desired
Then tap Add Call
Dial the number of the
second person and tap Call
When the call connects, the first call is
put on hold and moves to the back. You
are now speaking to the second person.
Bria iPad Edition User Guide
3.7 Placing a Second Bria Call
Using the Dialpad
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Or tap here to go back to the
first call
Display the Contact list
or History List
Search for the person and
tap the phone number
Tap Call
When the call connects, the first call is
put on hold and moves to the back. You
are now speaking to the second person.
To switch to the other call, tap that
call popup; the popups switch
positions.
Place the current
call on hold, if
desired
Then tap Add Call
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From the Contact List or History List
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3.8 Handling Two Established Calls
The call in the back is always on hold. The call in the front
may be on hold or active.
To switch to the other call, tap that call popup; the popups
switch positions.
Or to access the Navigation
panel or Toolbar, tap here. The
calls are minimized.
These controls apply to
the call that is in the front.
Mute and speaker apply to both calls. Record applies
only to the call that is in the front (the active call).
Tap either call to return both
calls to the foreground.
In this example, one call is live.
You can still work with the
calls in this mode
You can access the Navigation panel modules or the
Settings module without putting your call on hold
Two Established Calls in Foreground
Bria iPad Edition User Guide
Two Established Calls in Background (Minimized)
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Tap Transfer
Type the number to
transfer to
Tap Xfer
The dialpad automatically
appears
The call is minimized
To cancel the transfer, tap
anywhere outside the dialpad.
Optionally, put
the call on hold.
The transfer starts
If the other person answers,
the transfer succeeds and the
call ends.
If you tap End Call, the call
ends on your side but the
transfer attempt continues.
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3.9 Unattended (Blind) Transfer
You can transfer the current Bria call to a second person without first talking to that second person.
Using the Dialpad
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Tap Transfer
Tap
The call is minimized
Optionally, put
the call on hold.
The transfer starts
If the other person answers, the transfer
succeeds and the call ends.
If you tap End Call, the call ends on your
side but the transfer attempt continues.
If necessary, tap Contacts
Search for and tap the contact,
then tap the phone number
Bria iPad Edition User Guide
By Selecting a Contact or History Item
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Establish two calls
(page 15)
Tap Transfer.
The live call is transfered to
the on-hold call.
3.10 Attended Transfer
You can speak to the second person first then transfer the first person to them.
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Establish two calls
(page 15)
The two calls are merged
into a conference
In this example, you are live with
one person; the other person has
put the call on hold
If desired you can split the
conference back into two calls
Tap Merge
Clicking End Call ends the
conference and hangs up both
calls
Bria iPad Edition User Guide
3.11 Conference Call
When you have two Bria calls established, you can merge the calls into a three-way conference call.
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T ap to filter, as desired
Incoming call
Missed call
Outgoing call
Recorded call (page 14)
See page 9
See next page
The account the calls
came in on
If desired, tap to filter the calls to
delete. For example, to clear only
incoming calls, tap In
Then tap Clear
Tap an option
3.12 Call History
Tap the History icon at the bottom of the screen.
Clearing the History
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Creating a Contact from History
If you tap Create, the New Contact screen
appears with the number already entered.
Complete the other fields.
Tap Create New Contact or
Add to Existing Contact
Or if you tap Add, the contact list appears.
Tap the contact where you want to add
this number. The contact is immediately
updated.
You can create a contact from a history item.
Bria iPad Edition User Guide
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The voicemail indicator at the bottom
of the Bria Navigation panel
The notification icon on the iPad home screen.
The number is a combined count of voicemails
and missed calls.
Tap the voicemail icon
Tap to call voicemail
The Voice Mail screen
appears.
The Call button is disabled on this
account because you have not set it
up for voicemail. See page 26
This account has been set up for
voicemail.
3.13 Accessing Voicemail
If your VoIP service provider provides a voicemail service, then incoming calls go to voicemail if:
• Bria is not running.
• You already have two calls established
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4Settings
Tap the Settings icon at the top of the screen.
See page 26
See page 29
See page 31
See page 35
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4.1 Account Settings
All the fields on this screen must be supplied by your VoIP service provider.
To change these fields on an existing account, you must first unregister the account.
Field Description
Account Name Change the name as desired. For example, “business account”
Enabled Typically On, in order to use the account for calls.
Display as Your name
Username Typically the account number for the account. Provided by your VoIP service provider.
Password Provided by your VoIP service provider.
Domain Provided by your VoIP service provider.
VM Number The number to dial to connect to voicemail and check messages. Provided by your VoIP
service provider. If there is a number in this field, tapping the VM icon on the phone will
connect to voicemail, page 24.
Dial Plan Optional. See page 39.
Account Advanced See below.
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Account Advanced
To change these fields on an existing account, you must first unregister the account.
Bria iPad Edition User Guide
Field Description
Out. Proxy If your VoIP service provider has an outbound proxy and requires that you provide that address to
Bria, enter the domain name or the IP address obtained from your provider.
Auth Name May not be required. But if it is required, it will be provided by your VoIP service provider.
Send DTMF using The method used for DTMF, sent when you press a number key when dealing with an auto
attendant (such as “press 1 for customer service
Enter the value specified by your VoIP service provider.
Global IP • ON: Bria will publish its public IP address at the signaling level. The public address may not
work with some NATs or firewalls.
• OFF: Bria will publish its private IPs at the signaling level. Typically, you turn this field off
only if instructed to do so by your system administrator.
Global IP 3G This setting has the same function as Global IP, but applies only when you are connected over 3G .
If you set this setting to ON, you must also set Global IP to ON.
Use Tel URI Change this value only if advised to do so by your VoIP service provider.
• ON: Prefix SIP URIs with tel://
• OFF (default): Prefix SIP URIs with sip://
”).
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Field Description
SIP Transport Tap to display the choices. Contact your VoIP service provider to identify the types of transport
that are supported.
• UDP and TCP do not support signal encryption.
• TLS does support signal encryption. If TLS is selected, a given call will be encrypted if the
other person also uses TLS. You may also need to install a certificate on your iPad; speak to
your VoIP service provider.
Encrypt Audio If the transport is set to TLS, you can encrypt a phone call at the media (audio) level:
• Never: Audio is not encrypted.
• If Possible: On a given call, audio will be encrypted if the other person supports and is also
using audio encryption. If not, audio will not be encrypted.
• Always: Audio will always be encrypted. The call will fail if the other person cannot accept
encrypted calls.
Incoming Calls Typically ON, in order to receive calls. If OFF, you will not be able to receive calls using Bria.
To change the value, first set Enabled to OFF.
Single Register Applies only if Global IP is ON.
• ON: Bria will register using a single register request.
• OFF (default): Bria will register using an unregister and a register.
Only choose ON if advised by your VoIP service provider.
Refresh Interval The timer interval between Bria’s attempts to register in order to refresh the account registration.
” header field of the SIP REGISTER message.
UDP Keep Alive - WiFi
Interval
UDP Keep Alive - Cell
Interval
This value is placed in the “Expires
Change this value only if advised to do so by your VoIP service provider.
A “keep alive” message is a mechanism for maintaining a “pinhole” through your firewall so that
the account registration is maintained. The interval specifies how often the message is sent (in
seconds).
If you are experiencing problems (for example, accounts become unregistered when using a W iFi
connection), try setting this interval to a lower number such as 20.
Same as above, except the interval applies to registrations made over the cellular network.
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4.2 User Preferences
Bria iPad Edition User Guide
Field Description
Allow 3G Calls • ON: When a Wi-Fi connection is not available, Bria will attempt to place calls using
the cellular data channel. Data charges with your mobile carrier will apply. If you turn
this setting on, we recommend you purchase the G.729 codec (page 35) because it
provides better audio quality on 3G calls.
• OFF: When a Wi-Fi connection is not available, you will not be able to place or
receive calls.
Run in Background • ON: If using UDP for transport (page 28).
• OFF: If using TCP or TLS for transport.
This setting lets you receive calls when Bria is running in background and your transport
is UDP. Turning this setting on decreases battery life. But if it is turned off, you will not
be able to receive calls if you are using UDP.
If you are using TCP or TLS, there is no need to turn this setting on.
Play Ringtone ON to hear the ringtone.
Alert Answer Controls the behavior of the incoming call prompt (when Bria is in the background):
• ON: If you click View, the call is immediately answered. (The Incoming Call screen
does not appear).
• OFF: If you click View, the Incoming Call screen appears. You can then choose either
Answer or Decline.
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Field Description
Alert Missed Controls the behavior of the missed call prompt (when you receive a call when Bria is in
the background):
• ON: A Missed Call alert appears on the native iPad screen.
• OFF: No alert appears.
Contact Image ON to display the contact image while receiving or making calls.
Ringtone Set to the desired ringtone.
Custom Image The image that appears when you are on a call.
Custom Colors You can change the color of various parts of the screen. This setting includes a Reset
button, so you can easily return to the defaults.
Single Touch to Call ON: When making a call from Contacts or History, the call will be placed as soon as you
tap a phone number.
OFF: When you tap the phone number, a prompt appears. When you tap that prompt, the
call will be placed.
Show URI Domain ON: The phone number displayed for an incoming, outgoing or established call will
include the domain name (for example, 1234@myVoipProvider.com).
OFF (default): The domain name is not included in the display.
Forward Calls ON to send all incoming calls to a specific number. So long as Bria is enabled and
registered and Keep Awake (above) is ON, incoming calls will be forwarded to this
phone number.
To Number The number to forward calls to, when Forward Calls is ON.
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4.3 Advanced Settings
Bria iPad Edition User Guide
If you make changes to the fields identified by a , yo u must tap the Apply Changes button at the
bottom of the screen or restart Bria.
Field Description
Network Traversal Strategy Tap to display the choices; see below.
Use VPN If Active If you are using Bria with a VPN connection to your network, set this field to ON, to
force Bria to select the VPN network interface.
If you are not using a VPN, set to OFF.
Only set this field to ON if you using a VPN connection, otherwise the wrong network
interface may be selected, resulting in registration problems.
Voice Activity Detection • ON (default): audio is not transmitted when no one is speaking. Turning this feature
on may reduce bandwidth usage.
• OFF: audio is transmitted when no one is speaking.
Noise Reduction Tx Noise Reduction. When ON, Bria attempts to reduce background noise on audio you are
transmitting (sending to the other person).
Typically ON when you are not using a headset, typically OFF when you are using a
headset.
Noise Reduction Rx Noise Reduction. When ON, Bria attempts to reduce background noise on audio you are
receiving from the other person.
Quality of Service If desired, ask your VoIP service provider if QoS is supported. QoS (Quality of Service)
can allow your phone calls to be given a higher priority on the network.
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Field Description
Audio Codecs Selection Tap to display more information about these two fields. See page 34.
Verify TLS Cert Applies only if you use TLS as the transport.
ON (default): Bria attempts to verify the certificate, sent by the SIP server, to see if it is
trusted. For the certificate to be trusted, a corresponding CA certificate, provided by your
VoIP provider, must be installed on your device (using the iPad Configuration Utility for
example).
OFF: Bria accepts the certificate without attempting to verify it.
Support RPort • On: the outgoing INVITE message will have an RPort parameter inside the Via
header, which indicates that Bria supports RFC 3581. If the server also support RFC
3581, the server should respond with the RPort parameter set to the incoming public
IP port and the received parameter set to the public IP address. This is the default
behavior in previous Bria versions.
• Off: Bria does not have the RPort parameter in the Via header.
If your calls drop within 30 seconds to 2 minutes after the call is successfully established,
try different combinations of RPort and PRACK: off/on, on/on, on/off).
If none of these combinations solve the problem, turn both the settings off again
(default).
Support PRACK • On: Bria advertises that it supports “100rel” and allows PRACK, as defined in RFC
3262. The outgoing INVITE message will have “100rel” in the Supported header and
“PRACK” in the Allow header. This is the default behavior in previous Bria versions.
• Off: Bria will not advertise these features; there will be no “100rel” in the Supported
header.
If your calls drop within 30 seconds to 2 minutes after the call is successfully established,
try different combinations of RPort and PRACK: off/on, on/on, on/off).
If none of these combinations solve the problem, turn both the settings off again
(default).
Verbose Logging Leave this setting OFF unless customer support instructs you to turn it ON in order to
troubleshoot a problem you are having on your device. See page 37.
Send Log Press the button to upload the current log to your provider. See page 37.
Call Statistics To show detailed information about the current/last call. For example, the number of
packets lost.
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Bria iPad Edition User Guide
Network Traversal Strategy
Select a profile:
• Default Configuration: STUN ON, ICE OFF, DNS SRV ON.
Bria will use the STUN server at stun.counterpath.com to discover the public address of your device. It will
present that public address for SIP signaling and when negoti ating media routing.
• Application Managed: STUN ON, ICE ON, DNS SRV ON.
Bria will use the STUN server at stun.counterpath.com to discover the public address of your device. It will
present your public address for SIP signaling and both your public and private addresses when negoti ating
media routing.
• Server Managed: STUN OFF, ICE OFF, DNS SRV ON.
Bria will present your device’s private address for SIP signaling and when negotiating media routing.
Choose this option if your VoIP service provider advises you that it has implemented a network-hosted
NAT traversal (or far-end NAT traversal) technology such as a session border controller (SBC), media
proxy or RTP relay .
• User Specified: Set the settings as desired. This profile lets you specify a different STUN server.
Field Description
Use STUN • ON: Bria will use a STUN server to discover your public IP address.
• OFF: Bria does not discover your public IP address. Therefore, only the private IP address
will be used. Typically, Global IP should be set to OFF.
STUN Server Used only if STUN is ON. The default is counterpath.com. If you select the User Specified
ICE ICE is involved only in media routing (it is not involved in SIP signaling).
DNS SRV • ON: Bria will use DNS SRV to discover the network addresses for your VoIP service
STUN 3G This setting has the same function as STUN, but applies only when you are connected over 3G.
ICE 3G This setting has the same function as ICE, but applies only when you are connected over 3G.
profile you can specify a different STUN server.
• ON: Bria will use ICE to discover addresses for media packets. ICE provides a good
guarantee of two-way audio. However, to use ICE successfully , both endpoints in a call must
use ICE and specifically must use draft 19 of the ICE standard.
• OFF: Try turning ICE off if you are not using iPad behind a firewall or NAT.
provider's VoIP-related services such as a STUN server, if any.
• OFF: Bria will not use DNS SRV for discovery. Only turn this setting off if your system
administrator advises you to do so.
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Audio Codecs Selection
Cell Audio Codecs WiFi Audio Codecs
These two screens list the audio codecs that can be used during a WiFi call or cellular data call. Codecs are
programs in Bria involved in transmitting audio; each codec has different characteristics and therefore each
works better in some situations than in others.
Novice and Non-technical Users
We recommend you enable all codecs and let Bria select the best codec to use in a given situation.
Technically Savvy Users
You may choose to enable one, some or all codecs. If only one codec is enabled, all calls will be made with that
codec. If more than one is enabled, Bria negotiates the codec to use (from among the enabled codecs) with the
other person.
You can prioritize codecs by dragging them up or down in the list. Codecs higher in the list are given a higher
priority in the offer, when negotiating codecs with the other party. Therefore, moving a codec higher should
improve its chances of being chosen.
G.722 is a wideband codec. All other codecs are narrowband. When a wideband codec is used, data usage will
be higher and audio quality will generally be better. When a narrowband codec is used, data usage may be lower
but audio quality may be affected. Data usage for the narrowband codecs, from high to low usage, is: G.711a,
G.711u, GSM, iLBC, G.729.
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4.4 Premium Features
Bria iPad Edition User Guide
G.729 Audio Codec
G.729 is a narrowband codec that is intended for low band width use. It is particularly recommended if you will
be making calls over 3G because it provides better audio quality on your cellular data connection.
To purchase this codec, tap the item. On the Product Det ail scre en, tap the price button to connect to the iTunes
store. A confirmation prompt appears. Tap Cancel or Buy.
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Tap OK
The e-mail opens in the email service that you have
configured on your iPad.
Tap Yes
Tap
The log file is sent to
CounterPath
A new e-mail opens
Enter a description of the
problem. See below for details.
Then tap Send
A Troubleshooting
Using Bria Diagnostics
If you have a problem with Bria, customer support may ask you to turn on diagnostics to capture information.
1. Go to Settings > Advanced Settings. If Verbose Logging is OFF, turn it to ON and click Apply Changes.
2. Reproduce the problem. When done, go to Settings > Advanced Settings agai n.
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3. The description of the problem could include the following:
• What you were doing when the problem occurred.
• Your Apple device and model.
• Any recent changes you have made to your setup of Bria.
• Whether you are in your “home” Wi-Fi zone (your normal Wi-Fi zone) or a different Wi-Fi zone.
• Whether you normally have 3G enabled on your device and in Bria.
4. When done, turn off Verbose Logging. Click Apply Changes.
More Information
• You can view Frequently Asked Questions at https://support.counterpath.com/default.asp?W367.
• You can visit the Bria iPhone Edition forum at forums.counterpath.com > Bria iPhone Edition.
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B Dial Plans
Tap to save
Tap
Complete the fields as
required; see below.
Tap
The dial plan is added
to the list.
You can create a dial plan in order to modify a phone number used in a phone call (the “input”), in order to
ensure the call is placed successfully. For example, you could create dial plan to change any number that starts
with “+1613” to just “613”.
Setting up Dial Plans
You can create as many dial plans for an account as you need. A dial plan belongs only to one account. Bria
goes through the dial plans in the order in which they appear on the screen. You can drag dialplans to change
their order.
Go to Settings > Accounts > tap the account. Scroll down.
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Designing the Dial Plan
A dial plan has two parts:
• A pattern that the phone number (the input) must match.
• The modification to make if the input matches that pattern: removing a prefix, adding a prefix, or removing
one prefix and adding another one. Subsequence substitution is also supported.
Example 1
Match number: +1613x. Remove Prefix: +1613 Add Prefix: 9
If the input starts with “+1613”, then re move th e “+16 13 ” then add “9 ” a nd dia l the n umber. So +16135550012
is dialed as 95550012.
Example 2
Match number: [2-9]xxxxxxxxx Add Prefix: 1
If the input is a 10-digit number starting with a number other than 1, then add “1” and dial the number. So
6045550012 is dialed as 16045550012.
The Pattern
The pattern can be made up of any combination of the following:
Element Description
1 to 9 Any digit
x A single wildcard
* # + These symbols
[ ] A collection that can include range. For example [6-9] means 6 7 8
9. Or [136-9] means 1 3 6 7 8 9.
. Repeat the last element 0 or more times. For example, with the
pattern “12.” the following input will match:
1 (The “2” is repeated zero times)
12
122
1222 and so on
The Modification
The modification can add or remove characters, and can be made up of digits, wildcards or symbols.
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Bria iPad Edition User Guide
Advanced Dial Plan: Subsequence Substitution
The match pattern can include a sequence of numbers to match and another sequence to substit ute for the match.
This feature is useful if you want to convert a sequence with in the input, not just add or remove a prefix.
The syntax is:
<input sequence : substitute sequence>
For example: <604:250> means change the sequence “604” to “250”.
The sequence substitution element can be combined with any other elements in the match pattern. For examp le :
+x.<604:250>x. would change match +6045551212 and +16135556040 and in both cases change the “604” to
“250”.
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C Glossary
Cellular data call A Bria call that uses the cellular data newtork rather than the WiFi network. If you
start (or receive) a call with an iPad when you are not in a WiFi zone, the call will be
a cellular network call. Not all supported devices support 3G; see page 3.
DTMF Dual-tone multi frequency. DTMF is the system that is used in interactive voice-
response menu systems such as the menu system for accessing voicemail messages.
The DTMF system allows the user to interact with the menu by pressing keys on a
dialpad or keyboard.
Home button The button at the bottom of the iPad.
ICE Interactive Connectivity Establishment. A method for traversing a firewall.
IP address A unique number that identifies a device. Devices on a network use the IP address to
communicate with each other.
IVR Interactive Voice Response. IVRs use DTMF.
Media The audio portion of a call. Compare to
Signaling The information in a call that deals with establishing and controlling the connection,
and managing the network. The non-signaling portion of the call is the Media.
SIP Session Initiation Protocol. The signaling protocol followed by Bria for handling
phone calls.
SIP account An account that provides the user the ability to make VoIP phone calls. The account
encapsulates the rules and functions the user can access.
STUN Simple Traversal of UDP through a firewall or NAT.
WiFi call A Bria call made over the WiFi internet. To make a WiFi call, you must be in a WiFi
zone.
3G call A Bria call made over the cellular network. Same as a cellular data call.
“Signaling”.
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