CounterPath Bria BlackBerry Edition User Manual

Bria BlackBerry Edition User Guide

CounterPath Corporation

CounterPath Corporation
Suite 300, One Bentall Centre
505 Burrard Street, Box 95
Vancouver, BC V7X 1M3

Tel: [phone]
[e-mail] www.counterpath.com

© September 2013 CounterPath Corporation. All rights reserved.

This document contains information proprietary to CounterPath Corporation, and shall not be used for
engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath
Corporation. The content of this publication is inten de d to demon s trate typ ica l uses an d cap abilities of the Bria
BlackBerry Edition application from CounterPath Corporation. CounterPath makes no warranty regarding the
content of this document, including—but not limited to—implied warranties of fitness for any particular
purpose. In no case will CounterPath, its employees, officers or directors be liable for any incidental, indirect or
otherwise consequential damage or loss that may result after the use of this publication.

CounterPath and the logo are trademarks of CounterPath Corporation.
This manual corresponds to Bria BlackBerry Edition version 1.1.0.

BlackBerry® and related trademarks, names and logos are the property of Research In Motion Limited and are
registered and/or used in the U.S. and countries around the world. Used under license from Research In Motion
Limited.

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Bria BlackBerry Edition User Guide

Content s

About Bria BlackBerry Edition.....................................................................................................1

Configuring...................................................................................................................................3

Getting Ready .........................................................................................................................3

Setting up Bria ........................................................................................................................4

Working with Contacts...........................................................................................................5

Making Phone Calls......................................................................................................................7

Starting and Quitting Bria.......................................................................................................7

Interaction between Bria and Native Phone ...........................................................................8

Placing a Call..........................................................................................................................9

Handling Incoming Calls........................................................................................................10

Handling One Established Call...............................................................................................12

Placing a Second Bria Call .....................................................................................................13

Handling Two Established Calls.............................................................................................14

Unattended (Blind) Transfer...................................................................................................15

Attended Transfer ...................................................................................................................17

Conference Call ......................................................................................................................18

Call History.............................................................................................................................19

Accessing Voicemail ..............................................................................................................21

Settings..........................................................................................................................................23

Accounts .................................................................................................................................24

Preferences..............................................................................................................................27

Advanced Settings ..................................................................................................................28

Premium Features ...................................................................................................................31

A Troubleshooting........................................................................................................................33

B Dial Plans ..................................................................................................................................35

C Glossary.....................................................................................................................................37

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Bria BlackBerry Edition User Guide

1 About Bria BlackBerry Edition

Bria BlackBerry Edition is a SIP-based phone for the Blackberry® Z10 device. With Bria BlackBerry Edition
(Bria), you can use the Wi-Fi connection or the mobile data connection to make and receive calls.

Standard Telephone Features

Bria BlackBerry Edition has all the standard telephone features, including:

• Call display and Voicemail Indicator.

• Speakerphone, Mute, and Hold.

• Call history – list of received, missed, and dialed calls.

• Call transfer.

• Three-way audio conference.

• Audio codecs G.711, G.722, GSM, and iLBC, with an option to purchase G.729.

• Ringtones and contact avatars.

• Support for DTMF: the ability to enter numbers to use with an auto attendant.

Advanced Features

• NAT traversal (STUN and ICE).

• Secure call signaling (TLS).

• Audio encryption (SRTP).

• DNS SRV record lookups.

• Application diagnostics (logging and log files uploading).

Accessories

The following accessories are supported:

• Headset with microphone: Bria BlackBerry Edition uses the ear-piece and microphone on the headset.

• Headphones (no microphone): Bria BlackBerry Edition uses the ear-piece on the headphone and the built-in

microphone on the device.

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Bria BlackBerry Edition User Guide

2 Configuring

2.1 Getting Ready

1. Once you have installed Bria BlackBerry Edition, make sure you have set up Wi-Fi and mobile data

correctly on your device. Go to System Settings > Network Connections, then do the following:

• Set up Wi-Fi: tap Wi-Fi, then enable the Wi-Fi field. The panel will be populated with access points.
Tap to choose an access point and wait for the item to show Connected.

• Set up mobile data: tap Mobile Network, and enable the Mobile Network field.

2. Obtain the following information from your VoIP service provider:

• Your username, password and domain.

• Your auth name (authorization name), if used by your service provider.

• Your voicemail number, if your service provider provides this service.

3. Tap the Bria icon on the

BlackBerry device

. Bria launches.

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Complete the User Details section and Voice
Mail section (optional) with the information
provided by your service provider.

Turn on the account to register.

Tap Back. The account is created.

Tap the Settings tab then Accounts.

2.2 Setting up Bria

To use Bria as a phone, you need to create a SIP account with the information provided by your VoIP service
provider.

When you have successfully registered, tap the Phone tab and try placing a call.

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Bria BlackBerry Edition User Guide

Tap

Set up the account in
the usual way

Tap Back

Account status

Enable the account

The green
checkmark indicates
a primary account.

Setting up Multiple Accounts

You can set up more than one account if you have service from more than one VoIP service provider. You can
set a primary account which will be used for outgoing calls as well as the voicemail icon on dialpad.

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2.3 Working with Contacts

Bria uses contacts saved on your device. Bria’s contacts are continually synchronized with your native
contacts; adding, modifying or deleting a contact from one list update the other list.

On Blackberry 10, you can set up multiple sources for contacts (for example, Email, Twitter, Facebook) and
merge all into the native contact app. If you do this, you can access all contacts on Bria as well.

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3 Making Phone Calls

The Navigation bar displays a message when
your action is required.

Not Registered: The SIP account is not
registered. Make sure the account is turned on
under Settings > Accounts.

Mobile Use Disabled: You did not allow Bria to
use mobile data (3G/4G/LTE) and you do not
have a Wi-Fi connection. Use of mobile data is
optional; to turn it on, go to Settings >
Preferences.

No Network: The device has no data
connection whether it’s Wi-Fi or mobile data.
Move to a different location.

Tap to quit Bria.

3.1 Starting and Quitting Bria

Start Bria. The following screen appears. Bria is ready.

Bria BlackBerry Edition User Guide

Quitting

Once launched, Bria runs in the background . To quit Bria, go to the device ’s home screen, then you will see the
active frame of Bria. Tap on X on the bottom right corner of Bria.

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3.2 Interaction between Bria and Native Phone

Placing Calls

• You can place a Bria call so long as you are not already on two Bria calls.

• You can place a native call regardless of the state of Bria.

Incoming Calls

• An incoming Bria call rings on your phone unless you are already on two Bria calls. In this case, the new
incoming call will go to Bria voice m ail instead.

• Incoming native calls: Being on a Bria call has no impact on your native phone: native calls will be
received in the usual way. Therefore, you should be prepared to accept or decline a native call.

Established Calls

• This version of Bria is not able to recognize/detect native calls. When you answer or place a native call
during a Bria call, the Bria call does not go on hold automatically; you need to put it on hold.

• You can have up to two Bria calls established at the same time and switch between them.

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3.3 Placing a Call

Backspace

To enter alphabets, tap this area then
the keyboard appears along with the x
mark which clears the entire entry.

Enter the phone number

Tap

Tap Call

Tap the Contacts tab at the bottom of the screen

Search for a contact
or choose one from
the list

Tap the desired
phone number

If phone numbers from your contact list need to be
modified (for example, to remove extra characters
such as +), you can set up a dial plan. See page 35.

Using the Dialpad

Bria BlackBerry Edition User Guide

From the BlackBerry device Contact List

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To select the account, tap

Tap the account
you want to use

The new selection

The current account

Making a Call from another Account

If you have more than one account enabled, you can change the account to use on a given phone call.

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