Bria Android Tablet Edition
User Guide
CounterPath Corporation
CounterPath Corporation
Suite 300, One Bentall Centre
505 Burrard Street, Box 95
Vancouver, BC V7X 1M3
Tel: 604.320.3344
sales@counterpath.com www.counterpath.com
© November 2012 CounterPath Corporation. All rights reserved.
This document contains information proprietary to CounterPath Corporation, and shall not be used for
engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath
Corporation. The content of this publication is inten de d to demon s trate typ ica l uses an d cap abilities of the Bria
Android Tablet Edition application from CounterPath Corporation. CounterPath makes no warranty regarding
the content of this document, including—but not limited to—implied warranties of fitness for any particular
purpose. In no case will CounterPath, its employees, officers or directors be liable for any incidental, indirect or
otherwise consequential damage or loss that may result after the use of this publication.
CounterPath and the logo are trademarks of CounterPath Corporation.
This manual corresponds to Bria Android Tablet Edition version 1.2.
Google and Android are trademarks of Google Inc.
SILK is a registered trademark of Skype Inc.
All other trademarks are the trademarks of their respective owners.
Rev 3
Content s
About Bria Android Tablet Edition ..............................................................................................1
Configuring Bria...........................................................................................................................3
Getting Ready .........................................................................................................................3
Setting up................................................................................................................................4
Setting up Presence and Instant Messaging............................................................................7
Making Phone Calls......................................................................................................................11
Starting and Quitting Bria.......................................................................................................11
Placing a Bria Call..................................................................................................................12
Handling Incoming Calls........................................................................................................13
Handling One Established Call...............................................................................................14
Placing a Second Bria Call .....................................................................................................15
Handling Two Established Calls.............................................................................................17
Unattended (Basic) Transfer...................................................................................................18
Attended Transfer ...................................................................................................................20
Conference Call ......................................................................................................................20
History ....................................................................................................................................21
Accessing Voicemail ..............................................................................................................22
Presence and Instant Messaging ...................................................................................................23
Sending an IM.........................................................................................................................23
Sending an SMS......................................................................................................................25
Receiving an IM and SMS......................................................................................................26
Viewing Others’ Status (Adding a Buddy).............................................................................27
Setting Your Own Status ........................................................................................................30
Responding to Buddy Requests..............................................................................................31
Settings..........................................................................................................................................33
Accounts .................................................................................................................................34
Preferences..............................................................................................................................38
Advanced Settings ..................................................................................................................40
Premium Features ...................................................................................................................44
A Troubleshooting........................................................................................................................45
B Dial Plans ..................................................................................................................................46
C Glossary.....................................................................................................................................48
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Bria Android Tablet Edition User Guide
1 About Bria Android Tablet Edition
Bria Android Tablet Edition is a SIP-based phone for an Android tablet. With Bria Android Tablet Edition
(Bria), you can use the Wi-Fi internet connection on your Android tablet to make and receive calls without
using your mobile data plan. In addition, you can use the mobile data connection for phone calls when you are
not in a Wi-Fi zone.
Standard Telephone Features
Bria Android Tablet Edition has all the standard telephone features, including:
• Call display and Voicemail indicator.
• Speakerphone, Mute and Hold.
• Call history – list of received, missed and dialed calls.
• Call transfer.
• Three-way audio conference.
• Ringtones and contact avatars.
• Support for DTMF: the ability to enter numbers to use an auto attendant.
Advanced Features
• Presence and Messaging using the XMPP protocol and the SIP SIMPLE protocol. Must be purchased
separately as an in-app purchase.
• Audio codecs G.711, iLBC, GSM and SILK™, with an option to purcha se codec G.729a and Adaptive
Multi-Rate wideband (AMR-WB).
• NAT traversal (STUN and ICE).
• Secure call signaling (TLS).
• Audio encryption (SRTP).
• Quality of Service (QoS).
• DNS SRV record lookups.
• Application diagnostics (logging and log files uploading).
Operating System
Your device must run on Android V3.0 or later.
Accessories
The following accessories are supported:
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• Headset with microphone: Bria Android Tablet Edition uses the ear-piece and microphone on the headset.
• Headphones (no microphone): Bria Android Tablet Edition uses the ear-piece on the headphone and the
built-in microphone on the Android tablet.
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Bria Android Tablet Edition User Guide
Indicates that there is a Wireless connection
2 Configuring Bria
W e strongly recommend that you perform your initial setup from within a “known” network, such as in
your enterprise or university campus Wi-Fi zone or within range of your home network (if you have
one) and not in a network such as an internet cafe.
2.1 Getting Ready
1. Set up Wi-Fi connection. From the main tablet screen, tap Settings > Wireless & networks, and look at the
Wi-Fi field:
• If it has a checkmark and a message such as “Connected to MyEnterprise”, then your tablet has a Wi-Fi
connection. Go to the next step.
• If it has no checkmark and the line “Turn on Wi-Fi”, then tap the field to turn on Wi-Fi and wait for the
message “Connected to MyEnterprise”
• If the message does not appear, tap Wi-Fi settings (the next field). On the Wi-Fi settings screen, tap the
desired network and complete the popup that appears. The message “Connected” will appear.
You can connect to as many networks as you want. Whenever you move into range of one of these
networks (and assuming you are not already connected elsewhere), you will automatically connect to
that network.
2. Set up mobile data connection (if applicable). From the main tablet screen, tap Settings > Wireless &
networks, and then tap Mobile networks. Make sure:
• Data enabled is On
3. Obtain account information from your VoIP service provider.
• Your username, passwo rd and domain.
• Your autorization name, if used by your service provider.
• Your voicemail number, if your service provider provides this service.
4. Tap the Bria icon on the tablet.
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Tap the icon.
The Accounts
screen appears.
Tap Add
Account.
Select your VoIP
Provider on the list.
Otherwise select
Generic SIP.
Complete the User
Details section and Voice
Mail section (optional)
with the information
provided by your service
provider.
When done, tap the Back
button. Then wait for the
account to register.
Tap the keypad icon. Then
enter a phone number and
click the Call icon
When you have successfully
registered, tap the Back key.
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2.2 Setting up
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Set up the account in
the usual way, and tap
the Back button
Tap
Enable the account
This account is currently the
primary account
Having Trouble Registering or Placing a Call?
If you cannot register or if you can register but cannot place a call, go to the FAQ at https://
support.counterpath.com/default.asp ?W705 (support.coun terpath.com > Mobile Products F AQs > Bria Android
Tablet Edition).
Account Status
Status Meaning
The account is in the process of registering.
The account is enabled and registered for incoming and outgoing calls.
The account is enabled only for outgoing calls. (Accounts > Account Advanced > Incoming Calls is
turned off.)
The account is disabled. You can enable it; it will then automatically register.
The account is enabled but registration failed. Check that you entered your account credentials correctly.
Setting up Multiple Accounts
You can set up more than one account if you have service from more than one VoIP service provider.
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On the Main screen, tap the key icon and choose the
dial-out account you want to use.
On the Accounts screen, long-tap the account you
want to use for the dial-out account, and tap Set
as Primary Account.
Setting the Primary Account
One account is always set as the primary account. This account is used by default for outgoing calls. You can
change the primary account or you can override it for one call (page 12). There are two ways to change the
account:
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Bria Android Tablet Edition User Guide
2.3 Setting up Presence and Instant Messaging
Presence and Messaging is a premium feature available as an in-app purchase. With Presence and Messaging,
you can share online status with your buddies (such as Available, Away, On the phone), and exchange instant
messages with them.
Bria supports the XMPP protocol and the SIP SIMPLE protocol. Y ou can create an XMPP account on Bria with
your Gmail or Facebook credentials to communicate with your buddies. To use a SIP account for Presence and
Messaging, make sure your VoIP service provider supports this service for SIP SIMPLE. Texting (sending
SMS) to PSTN phone numbers is also available if your VoIP service provider supports this service.
To use the Presence and Messaging feature for XMPP and/or SIP SIMPLE, you need to purchase the feature
from Google Play. To do so, go to Settings > Premium Features, and follow the prompt (see page 44 for details).
After the purchase, the Messages tab appears at the bottom of Bria. Then follow the steps below, depending on
the protocol you want to use.
For XMPP
T o use the Presence and Messaging feature for XMPP, you need to create an XMPP account with the credentials
such as Gmail or Facebook. As soon as your account is connected to an XMPP server, your buddies appear on
your Buddies list.
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Tap Add
Account
Complete the User Details section
Tap the Back key to go back
to the Account page.
Tap XMPP
Account status
Tap the Back key to
go back to the main
panel.
Go to
Settings >
Accounts.
Tap Contacts > Buddies to see who is online.
To add a new buddy, see page 27.
Make sure that the account
shows a checkmark.
Account Status
Status Meaning
The account is in the process of registering.
The account is connected to an XMPP server, and can be used to send and receive instant messages.
The account is disabled. You can open the account and enable it; it will then automatically connect.
The account is enabled but it is not connected. T o connect, tap the checkmark on the right.
If you do not want to use an account, you should disable it (rather than disconnecting). If you leave the
account disconnected (instead of disabled) it will automatically connect next time you start Bria.
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For SIP SIMPLE
Unregister your
SIP account to
make changes,
and then tap the
account.
Tap to enable IM and
Presence (and SMS if
applicable),then tap the
Back key.
T ap Contacts, and add buddies
(page 27).
Tap Settings > Accounts.
Tap the checkmark to register the SIP
account.
Tap Account
Specific Features
Tap the Back key to go back to the
main panel.
To use the Presence and Messaging feature for SIP SIMPLE, you need to change the setting on your SIP
account. Then add a new buddy to see other people’s presence (see page 27). If you are new to Bria and have
not set up your SIP account for making phone calls yet, it will be easier to set up Bria as a phon e first (see
page 4), then follow the steps below.
Bria Android Tablet Edition User Guide
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3 Making Phone Calls
Default dial-out account
Status icon
Opens dialpad
Opens the Settings screen
Quits Bria.
Restarts Bria.
The menu button
allows you to quit or
restart the app.
Indicates at least one account is
not registered.
The account is registered and
Bria is ready.
The contacts tab is automatically populated with
contacts from your Android native contact list.
Bria’s contacts are continually synchronized with
your native contacts; adding, modifying or
deleting a contact from one list updates the other
list.
3.1 Starting and Quitting Bria
Tap the Bria icon to start Bria. After a few seconds, the Bria screen appears.
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Tap the dialpad icon, and enter the phone number.
Backspace
To enter letters and symbols, tap on the call
field; the keyboard appears.
Tap
3.2 Placing a Bria Call
You can place a Bria call unless you are already on a native call or already on two Bria calls.
Using the Dialpad
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3.3 Handling Incoming Calls
Tap to accept or
decline the call
Bria Android Tablet Edition User Guide
When Bria Is in the Background
If you receive an incoming call when Bria is in the back ground , Bria will au tomati cally come to the foregro und
so you can handle the call.
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Mute or unmute
Tap to show a keypad in order
to enter numbers, for example,
when choosing menu items
such as “enter 1 for customer
support”.
Speakerphone
Hold or release hold
Transfer a call
(blind transfer)
Place a second phone
call, or transfer a call after
talking to the second
person
3.4 Handling One Established Call
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Bria Android Tablet Edition User Guide
Place the call on hold
first, if desired
Tap Add call
To switch to the other person,
tap Swap
When the call connects, the first call is put
on hold. You are now speaking to the
second person.
Dial the number of the
second person
Tap the phone icon.
The second call is
dialed
3.5 Placing a Second Bria Call
When you are already on one Bria call, you can place a second Bria call using the dial pad, from your Contact
list, or from the History.
Using the Dialpad
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Place the call on hold
first, if desired
Tap anywhere outside of controls
or tap the back button to leave the
in-call screen.
Tap to call. The
second call is
dialed.
Tap the Contacts tab and
search for a contact.
Place the call on hold
first, if desired
Tap anywhere outside of controls or
tap the back button to leave the incall screen.
Tap to call.
The second
call is dialed.
Tap the History tab
From the Contact List
From the History
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Bria Android Tablet Edition User Guide
Switches to the other person.
Tap either bar to go back to the call screen.
Mute and Speaker are available at the top.
3.6 Handling Two Established Calls
Two Bria Calls in Foreground
Two Bria Calls in Background (Minimized)
You can access the Contacts or History tab as well as the Settings screen without putting your call on hold.
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Place the call on hold,
if desired
Tap Transfer.
The keypad appears.
Dial the number of the
person to transfer to
Tap the phone icon.
A call is placed to the transferee, and ends
on your side.
3.7 Unattended (Basic) Transfer
You can transfer the current Bria call to a second person without first talking to the second person.
Using the Dialpad
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From the Contact List
Or tap the bar to go back to the
first call.
Tap anywhere or tap
the Back button
Search for the
person and tap.
Tap Contacts
Place the
call on hold,
if desired
Tap the Transfer
icon beside the
number. A call is
placed to the
transferee and it
ends on your side.
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Tap Transfer
Establish two calls
(page 15)
It does not matter which
call is live and which is
on hold
A message appears, and both calls end on
your side.
Tap Merge
The two calls are merged into a
conference between you and the two
other people
Tapping End Call ends the conference
and hangs up on both calls.
If desired, you can split the conference back into two separate calls.
The call appearing on the left will be the live call.
3.8 Attended Transfer
You can speak to the second person first then transfer the first person to them.
3.9 Conference Call
When you have two Bria calls established, you can merge the calls into a three-way conference call.
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3.10 History
Tap the History tab.
Incoming call
that was
answered
Missed
incoming call
Outgoing
call
Tap to filter, if
desired.
Tap the desired item
Tap Save. The
contact is saved
on your native
contacts as well.
Bria Android Tablet Edition User Guide
Adding a Contact from the History
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The voicemail indicator
Tap the voicemail tab on the left, and then
tap Call Voice Mail.
Or Tap the Keypad icon, and then tap the vm icon.
3.11 Accessing Voicemail
If your VoIP service provider provides a voicemail service, then incoming calls go to voicemail if:
• Bria is not running.
• You already have two Bria calls established.
There are two ways to access voice mail:
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Bria Android Tablet Edition User Guide
Tap the Messages tab, and then tap IM and Presence.
Tap a conversation or tap the + icon to select a buddy.
Type a message.
Tap the icon to send.
Select a buddy.
4 Presence and Instant Messaging
With Presence and M essaging, you c an share your o nline status (pre senc e) and exc hange instant messages with
the contacts who have a softphone number or an XMPP address. You can also send an SMS from a SIP account
to PSTN mobile phone numbers if your VoIP service provider supports this feature.
Presence and Messaging is available as an in-app purchase. Make sure your VoIP service provider supports SIP
SIMPLE before purchasing this option if you plan to use this feature over SIP SIMPLE. To purchase this option
and set up your Bria, see page 7.
4.1 Sending an IM
You can send an instant message to your buddy . If you have no buddies, add someone as a buddy first (page 27).
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Tap the Contacts tab, and then tap Buddies.
Choose a buddy to send IM.
Type a message.
Tap the icon key to send.
Tap Send Instant Message. If it is a SIP buddy, tap Message icon beside a number.
By Selecting a Contact
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Bria Android Tablet Edition User Guide
Tap the Contacts tab.
Search for and tap the contact.
Type a
message,
and tap the
icon to
send.
Tap SMS.
This icon is for
sending IM.
4.2 Sending an SMS
You can send an SMS from your SIP account to mobile phone numbers if your VoIP service provider supports
this feature. Before sending an SMS, make sure SMS is enabled (ON) on Preferences and on your SIP account.
By Selecting a Contact
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.Tap the notification icon.
Tap the
Message tab.
4.3 Receiving an IM and SMS
An alert comes up when you receive an IM or SMS.
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Bria Android Tablet Edition User Guide
Tap Contacts > Buddies, then tap + icon.
If prompted, select an
account which the buddy
belongs to .
Enter a username. No
need to include the
domain name.
Tap XMPP
buddy.
Tap Save. Your buddy
apppears in your Buddies
list.
4.4 Viewing Others’ Status (Adding a Buddy)
T o view someone’ s online status, you need to add this person as a buddy. A buddy must have an XMPP address
or a softphone number. An XMPP address and a softphone number are typically a username. For XMPP
accounts, your buddies are stored in an XMPP server, not in your local Android tablet contacts. This means the
name and presence of your buddies appear in your Buddies list (not in All Contacts) while your XMPP account
is connected. For SIP accounts, your buddies are stored in your local Android tablet contacts.
XMPP Accounts
Make sure your XMPP account is ON (connected to an XMPP server).
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Tap Contacts, and search for the contact.
Change the phone
type to Softphone.
Tap Presence and IM.
Tap a softphone number.
The domain is
automatically populated.
Tap Edit.
T ap Save. The person
appears both in your
Contacts and Buddies
lists.
SIP Accounts
To see someone’s online status, you can either add a new contact as a buddy, or edit an existing contact.
Editing an existing contact to see online status
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Adding a new contact as a buddy
Tap Contacts > Buddies, and tap the + icon.
Tap to change this
to Softphone. Enter
a softphone
number.
Tap Presence and
IM.
Tap a softphone number.
The domain name will be
populated.
Tap Save. The person
appears both in your
Contacts and Buddies
lists.
Tap SIP
buddy.
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Your buddies will see your status and custom note.
Your current status. Tap to change.
Tap a status.
Write a note to publish if you want.
4.5 Setting Your Own Status
When you start Bria, your online status becomes “Available”. When you make or receive a phone call, Bria
automatically updates your status to “On The Phone” if your online status is “Available” and no custom status
note is specified. You can change your status from “Available” to other statuses such as “Busy” or “Away”.
Once you change your status from “Available” or specify a custom status note, your status will remain as
specified until you switch yourself.
Presence
Status Meaning
Available
Away
Busy
Do Not Disturb
On The Phone
Appear Offline
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People can call you and send you an IM. If no custom status note is specified, Bria automatically
switches “Available” to “On The Phone” when you make or receive calls.
People can call you and send you an IM.
People can call you and send you an IM.
No one can call you; the call fails and your call history shows a missed call. Your buddies can send
you IM; an alert comes up on the Messages/IM tab.
When you make or receive phone calls, Bria automatically updates your status to “On The Phone” if
your status is “Available“ and no custom note is specified. When your call finishes, your status goes
back to “Available“.
While you are on the phone, you can still send and receive IMs.
You are able to see presence of your buddies, but your buddies see you as offline. You will actually
receive phone calls and IMs if your buddies do contact you; they are unlikely to do so because your
buddies cannot tell the difference between “Appear Offline“ and you really being offline.
Bria Android Tablet Edition User Guide
A pop-up message comes up when someone adds you as a buddy .
Tap a desired
option.
4.6 Responding to Buddy Requests
When using an XMPP account, you may receive a buddy request. You must respond to the request.
When using a SIP account for presence, you will not recei ve a buddy request. As soon as th e person on the other
end registers your softphone number on the client, the person will see your presence without your acceptance.
Similarily, you will see someone’s presence ri ght away without having to wait for the person’s response.
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5Settings
On the Main screen, tap the Settings icon.
To go back to the main
screen, tap the Back
button.
Bria Android Tablet Edition User Guide
• Accounts: See page 34.
• Preferences: See page 38.
• Advanced Settings: See page 40.
• Premium Features: See page 44.
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5.1 Accounts
All the information for the fields on this screen must be supplied by your VoIP service provider.
To change these fields on an existing account, you must first unregister the account.
SIP Accounts
Field Description
Account Name Change the name as desired. For example, “business account”
Display As Your name. Other people may see this as the caller ID (or they may see just your phone
number).
Username Typically the account number (phone number) for the account. Provided by your VoIP
Password Provided by your VoIP service provider.
Domain Provided by your VoIP service provider. For example, if your account is
VM Number The number to dial to connect to voicemail and check messages. Provided by your VoIP
Account Specific Features See below.
Account Advanced See page 35.
Dial Plan See page 46.
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service provider. For example, if your account is 6045551212@myVoipProvider.com,
the username is “6045551212”
6045551212@myVoipProvider.com, the domain is “myVoipProvider.com”
service provider. If there is a numb er in this field, tapping the VM icon on the phone tab
will connect to voicemail; see page 22.
Bria Android Tablet Edition User Guide
Account Specific Features (SIP)
Field Description
Enable IM and Presence ON to share your online status with and send instant messages to your buddies. To use this
feature, you must purchase “Presence and Messaging”. See page 44.
Presence Agent Turn ON if your VoIP service provider supports Presence Agent for SIP SIMPLE. The default is
Enable SMS ON to send an SMS to PSTN cell phone numbers by using the SIP SIMPLE protocol. Turn ON if
Off.
your VoIP service provider supports this feature. The purchase of “Presence and Messaging” is
required to use this feature.
Account Advanced (SIP)
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Field Description
Outbound Proxy If your VoIP service provider has an outbound proxy and requires that you provide that address to
Bria, enter the domain name or the IP address obtained from your provider.
Authorization Name May not be required. But if it is required, it will be provided by your VoIP service provider.
Send DTMF using The method used for DTMF, sent when you press a number key when dealing with an auto
attendant (such as “press 1 for customer service”).
Enter the value specified by your VoIP service provider: RFC 2833, SIP Info, or Inband DTMF.
If DTMF tones are not being recognized, trying the other method may resolve the issue. If DTMF
is still not working, contact your VoIP service provider for information about DTMF and IVR.
Also Send Inband DTMF This applies when RFC2833 or SIP Info is selected as a DTMF method.
When On, inband DTMF is sent in addition to the other two methods (RFC 2833 or SIP Info)
chosen above.
Global IP Wi-Fi • On (checked): Bria will publish its public IP address at the signaling level. The public address
may not work with some NATs or firewalls.
• Off: Bria will publish its private IPs at the signaling level. Typically, you turn this field off
only if instructed to do so by your VoIP service provider or system administrator.
Global IP Mobile This setting has the same function as Global IP Wi-Fi, but applies only when you are connected
over mobile network.
If you set this setting to On, you must also set Global IP Wi-Fi to On.
SIP Transport Tap to display the choices. Contact your VoIP service provider to identify the types of transport
that are supported.
• UDP and TCP do not support signal encryption.
• TLS does support signal encryption. You may need to install a certificate on your Android
tablet; speak to your VoIP service provider.
Encrypt Audio You can encrypt a phone call at the media (audio) level:
• Never: Audio is not encrypted.
• If Possible: On a given call, audio will be encrypted if the other person supports and is also
using audio encryption. If not, audio will not be encrypted.
• Always: Audio will always be encrypted. The call will fail if the other person cannot accept
encrypted calls.
Incoming Calls Typically On (which means you can receive calls on Bria). If Off, you will not be able to receive
Single Register Applies only if Global IP is on.
Refresh Interval The timer interval between Bria’s attempts to register in order to refresh the account registration.
Use Tel Uri Change this value only if advised to do so by your VoIP service provider.
Keep Alive - Wi-Fi Interval A “keep alive” message is a mechanism for maintaining a “pinhole” through your firewall so that
Keep Alive - Mobile Interval Same as above, except the interval applies to calls made over the mobile network.
calls.
• On (checked): Bria will register using a single register request.
• OFF: Bria will register using an unregister and a register.
Only turn on if advised by your VoIP service provider.
Range 30-900 in seconds. This value is placed in the “Expires
REGISTER message.
Change this value only if advised to do so by your VoIP service provider.
• On: Prefix SIP URIs with tel://
• Off (default): Prefix SIP URIs with sip://
phone calls proceed smoothly. The interval specifies how often the message is sent (in seconds).
If you are experiencing problems during a Wi-Fi call (a call made over the Wi-Fi internet
connection), try setting this interval to a lower number such as 20.
” header field of the SIP
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Bria Android Tablet Edition User Guide
XMPP Accounts
Field Description
Account Name Change the name as desired. For example, “Gmail”.
Username The XMPP user ID.
Password Password for the XMPP user ID.
Domain Domain of the XMPP service. For example, “gmail.com”.
Account Advanced See below.
Account Advanced (XMPP)
Field Description
Outbound Proxy If your VoIP service provider has an outbound proxy and requires that you provide that address to
Bria, enter the domain name or the IP address obtained from your provider.
Resource Used to identify an XMPP session when you log in to multiple clients with this XMPP account
Priority The priority of the resource. The range is from -128 to 127.
TCP Keepalive Interval Specifies how often a ping message is sent to the XMPP server (in seconds). The default is 300.
(for example, /work or /home).
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5.2 Preferences
Field Description
Use When Available • On (checked): When a Wi-Fi connection is not available, Bria will attempt to place
calls or exchange messages using the mobile data network. Data charges with your
mobile carrier will apply. If you turn this setting on, we recommend you pur chase the
G.729 codec (page 44) because it provides better audio quality on 3G/4G calls.
• Off: When a Wi-Fi connection is not available, you will not be able to place or
receive calls, or exchange messages.
Play Ringtone On to hear the ringtone.
Vibrate On to vibrate when you receive a call. Works only if the tablet has vibration support.
Contact Image ON to display the image of your contact while receiving or making calls. Use the
Ringtone Set to the desired ringtone.
Enable IM and Presence On to enable IM and Presence on Bria.
Enable SMS On to enable SMS on Bria.
Alert Sound ON to play a ringtone when you receive a new message.
Alert Vibration ON to vibrate when you receive a new message.
Alert Text Tone The ringtone for incoming messages.
Play Keypad Tone On to hear a tone when you tap the dialpad.
Android native app to save photos of contacts.
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Bria Android Tablet Edition User Guide
Field Description
Keep Wi-Fi Radio Awake Controls whether the Wi-Fi radio stays on when the screen goes dark (tablet gets auto
locked).
• On (checked): The Wi-Fi radio stays on, so that when the screen goes dark (1) you
stay logged on via Wi-Fi (as long as you are in your W i -Fi network) and (2) incoming
calls will use Wi-Fi instead of mobile data. Radio On uses more battery power.
Perhaps choose On if you have a limited data plan.
• Off: The Wi-Fi radio is turned off, so that when the screen goes dark (1) Bria will relog in via the mobile data network and (2) incoming calls will use your mobile data
plan. (Unless mobile data is not enabled on your tablet and/or in Bria, in which case
Bria logs out and you will not receive calls as long as the tablet is dark.) Radio Off
uses less battery power. Perhaps choose Off if you have an unlimited data plan.
Auto Start on Boot On to automatically start and log into Bria when you start your Android tablet. Even if
Bria was logged out when you powered off the tablet, Bria will start and log in when the
tablet starts.
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5.3 Advanced Settings
When you changed an advanced setting, you may be prompted to apply the changes. In order to apply the
changes, Bria will automatically unregister and reregister all enabled accounts. This may take a few seconds.
Field Description
Default Network Traversal Tap to display the choices; see page 41.
Use Bluetooth On to enable Bluetooth support on Bria. Since there are many known issues regarding
Bluetooth support on Android devices, we recommend that you keep this setting off
unless you understand the risks of using Bluetooth on Bria on Android devices.
Voice Activity Detection • On: audio is not transmitted when no one is speaking. Turning this feature on may
reduce bandwidth usage.
• Off: audio is transmitted when no one is speaking.
Quality of Service If desired, ask your VoIP service provider if Quality of Service(QoS) is supported. QoS
can allow your phone calls to be given a higher priority on the network.
Turning QoS on has no effect if your provider does not support it.
Noise Reduction Tx When ON, Bria attempts to reduce background noise on audio you are transmitting
(sending to the other person).
Noise Reduction Rx When on, Bria attempts to reduce background noise on audio you are receiving from the
other person.
Echo Cancellation Try turning on this setting if you or the person you are talking to is hearing an echo. If the
Microphone Gain Changing this setting may improve audio quality if your voice is loud and distorted for
Speaker Gain Changing this setting may improve audio quality if your voice is loud and distorted for
Codec Options See page 43.
Speakerphone Fix If the speakerphone is always turned on in Bria, turn on this setting and see if that forces
Audio Input Source This setting controls how the device processes the audio input from Bria. If the person
other person still hears an echo, turn this setting back to Off.
the person you are talking. There are five options; the default is Normal (100%).
the person you are talking. There are five options; the default is Normal (100%).
the speakerphone to turn off. If the speakerphone is still on, turn this setting off again.
you are talking to is receiving poor audio, try changing the audio source.
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Bria Android Tablet Edition User Guide
Field Description
Playback Stream This setting controls how the device processes the audio receiving from the other party . If
you are receiving poor audio, try changing the playback stream.
Verbose Logging Leave this setting OFF unless customer support instructs you to turn it ON in order to
troubleshoot a problem you are having on your device. See page 45.
Send Log Tap to upload the current log to customer support. See page 45.
Delete Log T a p to delete the log files stored on the device.
Call Statistics To show detailed information about the current/last call. For example, the number of
packets lost.
For an ongoing call, you can refresh the statistics information by either tapping the
Refresh button or enabling Auto Refresh on the Call Statistics screen. When Auto
Refresh is enabled, the information will get updated every second.
Network Traversal Strategy
Speak to your VoIP service provider about the strategy to use. Or
leave the default and just ch ange the STUN Server field. Select a
profile to set a specific combination of STUN, ICE, and DNS SRV:
•Mixed Configuration: STUN On, ICE Off, DNS SRV On.
Bria will use the specified STUN server to discover the public address
of your device. It will present that public address for SIP signaling and
when negotiating media routing.
•Application Managed: STUN On, ICE On, DNS SRV On.
Bria will use the specified STUN server to discover the public address
of your device. It will present your public address for SIP signaling
and both your public and private addresses when negotiating media
routing.
•Server Managed: STUN Off, ICE Off, DNS SRV On.
Bria will present your device’s private address for SIP signaling and
when negotiating media routing. Choose this option if your VoIP
service provider advises you that it has implemented a network-hosted
NAT traversal (or far-end NAT traversal) technology such as a session
border controller (SBC), media proxy or RTP relay.
•Custom Configuration: Set the settings as desired.
Field Description
STUN Wi-Fi • On (checked): Bria will use a STUN server to discover your public IP address.
• Off: Bria does not discover your public IP address. Therefore, only the private IP
address will be used. Typically in this case, Global IP should be turned off.
STUN Mobile This setting has the same function as STUN, but applies only when you are connected
ICE Wi-Fi ICE is involved only in media routing (it is not involved in SIP signaling).
over mobile network.
• On (checked): Bria will use ICE to discover addresses for media packets. ICE
provides a good guarantee of two-way audio. However, to use ICE successfully, both
endpoints in a call must use ICE and specifically must use draft 19 of the ICE
standard.
• Off: Try turning ICE off if you are not using Bria behind a firewall or NAT.
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Field Description
ICE Mobile This setting has the same function as ICE, but applies only when you are connected over
mobile network.
DNS SRV • On (checked): Bria will use DNS SRV to discover the network addresses for your
VoIP service provider's VoIP-related services such as a STUN server, if any.
• Off: Bria will not use DNS SRV for discovery. Only turn this setting off if your
system administrator advises you to do so.
STUN Server Used only if STUN is on. The default is stun.counterpath.com but we recommend that
you change this to an address provided by your VoIP service provider. CounterPath
cannot guarantee the availability of their STUN server.
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Bria Android Tablet Edition User Guide
Audio Codecs Selection
Codecs are programs in Bria involved in transmitting audio; each codec has different characteristics and
therefore each works better in some situations than in others.
Novice and Non-technical Users
We recommend you enable all codecs and let Bria select the best codec to use in a given situation.
Technically Savvy Users
You may choose to enable one, some or all codecs. If only one codec is enabled, all calls will be made with th at
codec. If more than one is enabled, Bria negotiates the codec to use (from among the enabled codecs) with the
other person. If no codecs are enabled, Bria uses G.711u.
You can prioritize codecs by tapping the Up or Down icon in th e list. Codec s higher in the l ist are given a higher
priority in the offer, when negotiating codecs with the other party. Therefore, moving a codec higher should
improve its chances of being chosen.
G.722, AMR-WB and SILK-HD are wideband codecs. All other codecs are narrowband. When a wideband
codec is used, data usage will be higher and audio quality will generally be better. When a narrowband codec is
used, data usage may be lower but audio quality may be affected.
Data usage for the codecs with a fixed bit rate, from high to low usage, is: G.722, G.711, iLBC, GSM, G.729a.
AMR-WB, SILK-HD and SILK-NB have a variable bit rate; the data usage will fluctuate depending on the
network conditions. The optional G.729a codec will provide you the best performance (audio quality an d
bandwidth usage/cost) when using mobile network for ph one calls.
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5.4 Premium Features
Premium Features offer items that you can purchase to use on Bria.
• G.729a codec is a narrowban d audio codec that is intended for low bandwidth use. It is particularly
recommended if you will be making calls over mobile network because it provides better audio quality on
your mobile data connection.
•AMR-WB codec is a wideband codec that provides superior sound quality due to a wider speech
bandwidth.
• Presence and Messaging allows you to send instant messages to your buddies and share your online status
(presence) with them. You can use this feature on XMPP accounts (such as Gmail or Facebook) and/or SIP
accounts, depending on whether your VoIP service provider su pports this feature for SIP SIMPLE. With
SIP accounts, you can also send SMS to PSTN phone numbers if your VoIP service provider suppo rts this
feature.
Purchasing G.729a or AMR-WB Codec
1. Go to Settings> Premium Features.
2. Tap the desired codec to go to Google Play. Follow the prompts to purchase the codec.
3. Go to Settings > Advanced Settings > Mobile Audio Codecs.
4. Tap the codec to enable it.
Purchasing Presence and Messaging
1. Go to Settings > Premium Features.
2. Tap “Presence and Messaging“ to go to Google Play. Follow the prompt to purchase the feature. When the
purchase is complete, you will see an additional tab on your Bria.
3. Go to Accounts. Enable the feature on your SIP account, and/or create an XMPP account. See page 7 for
details.
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Bria Android Tablet Edition User Guide
A Troubleshooting
More Information
• You can view Frequently Asked Questions at https://support.counterpath.com/default.asp?W705.
• You can visit our user forum at http://forums.counterpath.com, then go to Bria Android / Android Tablet
Edition.
Using Bria Diagnostics
When you have a problem with Bria, customer support may ask you to turn on diagnostics in order to capture
information.
1. Go to Settings > Advanced Settings and scroll down to the bottom.
2. Turn on Verbose Logging.
3. Reproduce the problem.
4. When done, go to Settings > Advanced Settings and tap Send Log. Once the file has been sent, you will see
a Sending Log Success notification; this notification includes a reference number.
5. Send an email to support@counterpath.com with the details of your issue and the reference number.
6. If sending the file fails, check your Wi-Fi and/or mobile data connectivity.
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Tap
Complete the fields as
required; see below.
B Dial Plans
You can create a dial plan in order to modify a phone number used in a phone call (the “input”), in order to
ensure the call is placed successfully. For example, you could create a dial plan to change any number that starts
with “+1613” to just “613”.
Setting up Dial Plans
You can create up to eight dial plans for an account. Dial plans are account-specific, so make sure you set up a
plan for each account that needs one. Bria goes through the dial plans in the order in which they appear on the
screen.
Go to Settings > Accounts > tap the account. Scroll down.
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Bria Android Tablet Edition User Guide
Designing the Dial Plan
A dial plan has two parts:
• A pattern (the match number) that the phone number (the input) must match.
• The modification to make if the input matches that pattern: removing a prefix, adding a prefix, or removing
one prefix and adding another one.
Example 1
Match number: +1613x. Remove Prefix: +1613 Add Prefix: 9
If the input starts with “+1613”, then re move th e “+16 13 ” then add “9 ” a nd dia l the n umber. So +16135550012
is dialed as 95550012.
Example 2
Match number: [2-9]xxxxxxxxx Add Prefix: 1
If the input is a 10-digit number starting with a number other than 1, then add “1” and dial the number. So
6045550012 is dialed as 16045550012.
The Pattern
The pattern can be made up of any combination of the following:
Element Description
0 to 9 Any digit
x A single wildcard
* # + These keyboard symbols
[ ] A collection that can include a r ange. For example [ 6-9] means 6 7
8 9. Or [136-9] means 1 3 6 7 8 9.
. Repeat the last element 0 or more times. For example, with the
pattern “12.” the following input will match:
1 (The “2” is repeated zero times)
12
122
1222 and so on
The Modification
The modification can add or remove characters and can be made up of digits, wildcards or symbols.
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C Glossary
DTMF Dual-tone multi frequency. DTMF is the system that is used in interactive voice-
response menu systems such as the menu system for accessing voicemail messages.
The DTMF system allows the user to interact with the menu by pressing keys on a
dial pad or keyboard.
ICE Interactive Connectivity Establishment. A method for traversing a firewall.
IM Instant Messaging. A technology that lets users send text messages for near
instantaneous delivery and display on each others’ devices.
IP address A unique number that identifies a computer. Computers on a network use the IP
address communicate with each other.
IVR Interactive Voice Response. IVRs use DTMF.
Media The audio portion (and the video portion if any) of a call. Compare to
PSTN Public Switch Telephone Network. The traditional land-line phone network.
Presence An instant messaging feature that allows users to share information about their online
status.
Signaling The information in a call that deals with establishing and controlling the connection,
and managing the network. The non-signaling portion of the call is the Media.
SIP Session Initiation Protocol. The signaling protocol followed by Bria for handling
phone calls.
SIP account An account that provides the user the ability to make VoIP phone calls. The account
encapsulates the rules and functions the user can access.
softphone address The address used to connect to a SIP endpoint. In other words, the “phone number”
used in a VoIP phone call. For example, sip:joseph@domainA.com.
STUN Simple Traversal of UDP through a firewall or NAT.
Wi-Fi call A call made over the Wi-Fi internet. To make a Wi-Fi call, you must be in a Wi-Fi
zone.
XMPP account An account that provides the user with the ab ility to send IMs an d view other people ’s
presence.
“Signaling”.
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