Bria Android Tablet Edition
User Guide
CounterPath Corporation
CounterPath Corporation
Suite 300, One Bentall Centre
505 Burrard Street, Box 95
Vancouver, BC V7X 1M3
Tel: 604.320.3344
sales@counterpath.com www.counterpath.com
© May 2012 CounterPath Corporation. All rights reserved.
This document contains information proprietary to CounterPath Corporation, and shall not be used for
engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath
Corporation. The content of this publication is inten de d to demon s trate typ ica l uses an d cap abilities of the Bria
Android Tablet Edition application from CounterPath Corporation. CounterPath makes no warranty regarding
the content of this document, including—but not limited to—implied warranties of fitness for any particular
purpose. In no case will CounterPath, its employees, officers or directors be liable for any incidental, indirect or
otherwise consequential damage or loss that may result after the use of this publication.
CounterPath and the logo are trademarks of CounterPath Corporation.
This manual corresponds to Bria Android Tablet Edition version 1.0.
Google and Android are trademarks of Google Inc. SILK is a registered trademark of Skype Inc. All other
trademarks are the trademarks of their respective owners.
Rev 1
Content s
About Bria Android Tablet Edition ..............................................................................................1
Configuring Bria...........................................................................................................................3
Getting Ready .........................................................................................................................3
Setting up................................................................................................................................4
Making Phone Calls......................................................................................................................7
Starting and Quitting Bria.......................................................................................................7
Placing a Bria Call..................................................................................................................8
Handling Incoming Calls........................................................................................................9
Handling One Established Call...............................................................................................10
Placing a Second Bria Call .....................................................................................................11
Handling Two Established Calls.............................................................................................13
Unattended (Basic) Transfer...................................................................................................14
Attended Transfer ...................................................................................................................15
Conference Call ......................................................................................................................15
History ....................................................................................................................................16
Accessing Voicemail ..............................................................................................................17
Settings..........................................................................................................................................19
Accounts .................................................................................................................................20
User Preferences .....................................................................................................................23
Advanced Settings ..................................................................................................................24
Premium Features ...................................................................................................................28
A Troubleshooting........................................................................................................................29
B Dial Plans ..................................................................................................................................30
C Glossary.....................................................................................................................................32
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Bria Android Tablet Edition User Guide
1 About Bria Android Tablet Edition
Bria Android Tablet Edition is a SIP-based phone for an Android tablet. With Bria Android Tablet Edition
(Bria), you can use the Wi-Fi internet connection on your Android tablet to make and receive calls without
using your mobile data plan. In addition, you can use the mobile data connection for phone calls when you are
not in a Wi-Fi zone.
Standard Telephone Features
Bria Android Tablet Edition has all the standard telephone features, including:
• Call display and Voicemail indicator.
• Speakerphone, Mute and Hold.
• Call history – list of received, missed and dialed calls.
• Call transfer.
• Three-way audio conference.
• Ringtones and contact avatars.
• Support for DTMF: the ability to enter numbers to use an auto attendant.
Advanced Features
• Audio codecs G.711, iLBC, GSM and SILK™, with an option to pu rchase codec G.729.
• NAT traversal (STUN and ICE).
• Secure call signaling (TLS).
• Audio encryption (SRTP).
• Quality of Service (QoS).
• DNS SRV record lookups.
• Application diagnostics (logging and log files uploading).
Supported Devices
• Asus Transformer Prime TF201
•HTC Flyer
• HUAWEI MediaPad™
• Motorola Xoom™
• Samsung Galaxy Tab™ 8.9
• Samsung Galaxy Tab™ 10.1
• Sony Tablet™ S
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Operating System
Your device must run on Android V3.0 or later.
Accessories
The following accessories are supported:
• Headset with microphone: Bria Android Tablet Edition uses the ear-piece and microphone on the headset.
• Headphones (no microphone): Bria Android Tablet Edition uses the ear-piece on the headphone and the
built-in microphone on the Android tablet.
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Bria Android Tablet Edition User Guide
Indicates that there is a Wireless connection
2 Configuring Bria
W e strongly recommend that you perform your initial setup from within a “known” network, such as in
your enterprise or university campus Wi-Fi zone or within range of your home network (if you have
one) and not in a network such as an internet cafe.
2.1 Getting Ready
1. Set up Wi-Fi connection. From the main tablet screen, tap Settings > Wireless & networks, and look at the
Wi-Fi field:
• If it has a checkmark and a message such as “Connected to MyEnterprise”, then your phone has a WiFi connection. Go to the next step.
• If it has no checkmark and the line “Turn on Wi-Fi”, then tap the field to turn o n Wi-Fi and wait for the
message “Connected to MyEnterprise”
• If the message does not appear, tap Wi-Fi settings (the next field). On the Wi-Fi settings screen, tap the
desired network and complete the popup that appears. The message “Connected” will appear.
You can connect to as many networks as you want. Whenever you move into range of one of these
networks (and assuming you are not already connected elsewhere), you will automatically connect to
that network.
2. Set up mobile data connection (if applicable). From the main tablet screen, tap Settings > Wireless &
networks, and then tap Mobile networks. Make sure:
• Data enabled is On
3. Obtain account information from your VoIP service provider.
• Your username, passwo rd and domain.
• Your autorization name, if used by your service provider.
• Your voicemail number, if your service provider provides this service.
4. Tap the Bria icon on the tablet.
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Tap the icon.
The Accounts
screen appears.
Tap Add
Account.
Select your VoIP
Provider on the list.
Otherwise select
Generic SIP.
Complete the User
Details section and Voice
Mail section (optional)
with the information
provided by your service
provider.
When done, tap the Back
button. Then wait for the
account to register.
Tap the keypad icon. Then
enter a phone number and
click the Call icon
When you have successfully
registered, tap the Back key.
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2.2 Setting up
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Bria Android Tablet Edition User Guide
Troubleshooting Registration
If you cannot log in, ask your VoIP service provider if they want Bria to use STUN (to discover your public IP
address). If they do not want you to use STUN, go to Settings > Advanced Settings > Network Traversal
Strategy and choose the Server Managed profile. For complete settings information, see page 20.
Troubleshooting Audio on a Phone Call
1. Go to Settings > Accounts, then tap the account. On the Accounts screen, tap the Account Advanced field
and change the Global IP setting (page 21). If this doesn’t help, go back to original setting.
2. If you still have a problem and you are using the Server Managed profile, speak to your VoIP service
provider.
If you are using another profile, go to Settings > A dva nced Settings > Network Traversal Strategy and take
the appropriate action:
• If you are using the Default Configuration , switch to th e Applicatio n Manage d profile (t o turn on ICE).
• If this does not solve the problem, contact your VoIP service provider to find out how they support ICE.
For complete settings information, se e page 20.
Account Status
Status Meaning
The account is in the process of registering.
The account is enabled and registered for incoming and outgoing calls.
The account is enabled only for outgoing calls. (Accounts > Account Advanced >
Incoming Calls is turned off.)
The account is disabled. You can enable it; it will then automatically register.
The account is enabled but registration failed. Check that you entered your account
credentials correctly.
Setting up Multiple Accounts
You can set up more than one account if you have service from more than one VoIP service provider.
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Set up the account in
the usual way, and tap
the Back button
Tap
Enable the account
This account is currently the
primary account
On the Main screen, tap the key icon and choose the
dial-out account you want to use.
On the Accounts screen, long-tap the account you
want to use for the dial-out account, and tap Set
as Primary Account.
Setting the Primary Account
One account is always set as the primary account. This account is used by default for outgoing calls. You can
change the primary account or you can override it for one call (page 8). There are two ways to change the
account:
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3 Making Phone Calls
Default dial-out account
Status icon
Opens dialpad
Opens the Settings screen
Quits Bria.
Restarts Bria.
The menu button
allows you to quit or
restart the app.
Indicates at least one account is
not registered.
The account is registered and
Bria is ready.
The contacts tab is automatically populated with
contacts from your Android native contact list.
Bria’s contacts are continually synchronized with
your native contacts; adding, modifying or
deleting a contact from one list updates the other
list.
3.1 Starting and Quitting Bria
Tap the Bria icon to start Bria. After a few seconds, the Bria screen appears.
Bria Android Tablet Edition User Guide
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Tap the dialpad icon, and enter the phone number.
Backspace
To enter letters and symbols, tap on the call
field; the keyboard appears.
Tap
3.2 Placing a Bria Call
You can place a Bria call unless you are already on a native call or already on two Bria calls.
Using the Dial Pad
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3.3 Handling Incoming Calls
Tap to accept or
decline the call
Bria Android Tablet Edition User Guide
When Bria Is in the Background
If you receive an incoming call when Bria is in the back ground , Bria will au tomati cally come to the foregro und
so you can handle the call.
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Mute or unmute
Tap to show a keypad in order
to enter numbers, for example,
when choosing menu items
such as “enter 1 for customer
support”.
Speakerphone
Hold or release hold
Transfer a call
(blind transfer)
Place a second phone
call, or transfer a call after
talking to the second
person
3.4 Handling One Established Call
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Bria Android Tablet Edition User Guide
Place the call on hold
first, if desired
Tap Add call
To switch to the other person,
tap Swap
When the call connects, the first call is put
on hold. You are now speaking to the
second person.
Dial the number of the
second person
Tap the phone icon.
The second call is
dialed
3.5 Placing a Second Bria Call
When you are already on one Bria call, you can place a second Bria call using the dial pad, from your Contact
list, or from the History.
Using the Dialpad
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Place the call on hold
first, if desired
Tap Add call
Tap to call. The
second call is
dialed.
Tap the Contacts
tab
Place the call on hold
first, if desired
Tap add call
Tap to call.
The second
call is dialed.
Tap the History
tab
From the Contact List
From the History
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Bria Android Tablet Edition User Guide
Switches to the other person.
Tap either bar to go back to the call screen.
Mute and Speaker are available at the top.
3.6 Handling Two Established Calls
Two Bria Calls in Foreground
Two Bria Calls in Background (Minimized)
You can access the Contacts or History tab as well as the Settings screen without putting your call on hold.
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Place the call on hold,
if desired
Tap Transfer.
The keypad appears.
Dial the number of the
person to transfer to
Tap the phone icon. A
call is placed to the
transferee.
A message appears when the
transferee answers
Or if the transferee declines the
incoming call, the first call is
returned to you
3.7 Unattended (Basic) Transfer
You can transfer the current Bria call to a second person without first talking to the second person.
Using the Dialpad
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Bria Android Tablet Edition User Guide
Tap Transfer
Establish two calls
(page 11)
It does not matter which
call is live and which is
on hold
A message appears, and both calls end on
your side.
Tap Merge
The two calls are merged into a
conference between you and the two
other people
Tapping End Call ends the conference
and hangs up on both calls.
If desired, you can split the conference back into two separate calls.
The call appearing on the left will be the live call.
3.8 Attended Transfer
You can speak to the second person first then transfer the first person to them.
3.9 Conference Call
When you have two Bria calls established, you can merge the calls into a three-way conference call.
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Tap the History tab.
Incoming call
that was
answered
Missed
incoming call
Outgoing
call
Tap to filter, if
desired.
Tap the desired item
Tap Save. The
contact is saved
on your native
contacts as well.
3.10 History
Adding a Contact from the History
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Bria Android Tablet Edition User Guide
The voicemail indicator
Tap the voicemail tab on the left, and then
tap Call Voice Mail.
Or Tap the Keypad icon, and then tap the vm icon.
3.11 Accessing Voicemail
If your VoIP service provider provides a voicemail service, then incoming calls go to voicemail if:
• Bria is not running.
• You already have two Bria calls established.
There are two ways to access voice mail:
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4Settings
On the Main screen, tap the Settings icon.
To go back to the main
screen, tap the Back
button.
Bria Android Tablet Edition User Guide
• Accounts: See page 20.
• User Preferences: See page 23.
• Advanced Settings: See page 24.
• Logging Settings. See “Troubleshooting” on page 29.
• Premium Features: See page 28.
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4.1 Accounts
All the information for the fields on this screen must be supplied by your VoIP service provider.
To change these fields on an existing account, you must first unregister the account.
SIP Accounts
Field Description
Account Name Change the name as desired. For example, “business account”
Display Name Your name. Other people may see this as the caller ID (or they may see just your phone
number).
User Name Typically the account number (phone number) for the account. Provided by your VoIP
service provider. For example, if your account is 6045551212@myVoipProvider.com,
the username is “6045551212”
Password Provided by your VoIP service provider.
Domain Provided by your VoIP service provider. For example, if your account is
6045551212@myVoipProvider.com, the domain is “myVoipProvider.com”
Outbound Proxy If your VoIP service provider has an outbound proxy and requires that you provide that
address to Bria, enter the domain name or the IP address obtained from your provider.
Authorization Name May not be required. But if it is required, it will be provided by your VoIP service
Voice Mail Number The number to dial to connect to voicemail and check messages. Provided by your VoIP
Account Advanced See below.
Dial Plans See page 30.
provider.
service provider. If there is a number in this field, tapping the VM icon on the phone will
connect to voicemail, page 11.
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Account Advanced (SIP)
Bria Android Tablet Edition User Guide
Field Description
Global IP Wi-Fi • On (checked): Bria will publish its public IP address at the signaling level. The public address
may not work with some NATs or firewalls.
• Off: Bria will publish its private IPs at the signaling level. Typically, you turn this field off
only if instructed to do so by your VoIP service provider or system administrator.
Global IP Mobile This setting has the same function as Global IP Wi-Fi, but applies only when you are connected
SIP Transport Tap to display the choices. Contact your VoIP service provider to identify the types of transport
Encrypt Audio You can encrypt a phone call at the media (audio) level:
Incoming Calls Typically On (which means you can receive calls on Bria). If Off, you will not be able to receive
Single Register Applies only if Global IP is on.
Refresh Interval The timer interval between Bria’s attempts to register in order to refresh the account registration.
over mobile network.
If you set this setting to On, you must also set Global IP Wi-Fi to On.
that are supported.
• UDP and TCP do not support signal encryption.
• TLS does support signal encryption. You may need to install a certificate on your Android
tablet; speak to your VoIP service provider.
• Never: Audio is not encrypted.
• If Possible: On a given call, audio will be encrypted if the other person supports and is also
using audio encryption. If not, audio will not be encrypted.
• Always: Audio will always be encrypted. The call will fail if the other person cannot accept
encrypted calls.
calls.
• On (checked): Bria will register using a single register request.
• OFF (default): Bria will register using an unregister and a register.
Only turn on if advised by your VoIP service provider.
Range 30-900 in seconds. This value is placed in the “Expires
REGISTER message.
Change this value only if advised to do so by your VoIP service provider.
” header field of the SIP
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Field Description
URI Format
Use tel: URI
Change this value only if advised to do so by your VoIP service provider.
• On: Prefix SIP URIs with tel://
• Off (default): Prefix SIP URIs with sip://
Keep Alive - Wi-Fi Interval A “keep alive” message is a mechanism for maintaining a “pinhole” through your firewall so that
phone calls proceed smoothly. The interval specifies how often the message is sent (in seconds).
If you are experiencing problems during a Wi-Fi call (a call made over the Wi-Fi internet
connection), try setting this interval to a lower number such as 20.
Keep Alive - Mobile Interval Same as above, except the interval applies to calls made over the mobile network.
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4.2 User Preferences
Bria Android Tablet Edition User Guide
Field Description
Allow Mobile Data • On (checked): When a Wi-Fi connection is not available, Bria will attempt to place
calls or exchange messages using the mobile data network. Data charges with your
mobile carrier will apply. If you turn this setting on, we recommend you pur chase the
G.729 codec (page 28) because it provides better audio quality on 3G/4G calls.
• Off: When a Wi-Fi connection is not available, you will not be able to place or
receive calls, or exchange messages.
Play Ringtone On to hear the ringtone.
Vibrate On to vibrate when you receive a call. Works only if the tablet has vibration support.
Select Ringtone Set to the desired ringtone.
Keep Wi-Fi radio awake Controls whether the Wi-Fi radio stays on when the screen goes dark (tablet gets auto
locked).
• On (checked): The Wi-Fi radio stays on, so that when the screen goes dark (1) you
stay logged on via Wi-Fi (as long as you are in your W i -Fi network) and (2) incoming
calls will use Wi-Fi instead of mobile data. Radio On uses more battery power.
Perhaps choose On if you have a limited data plan.
• Off: The Wi-Fi radio is turned off, so that when the screen goes dark (1) Bria will relog in via the mobile data network and (2) incoming calls will use your mobile data
plan. (Unless mobile data is not enabled on your tablet and/or in Bria, in which case
Bria logs out and you will not receive calls as long as the tablet is dark.) Radio Off
uses less battery power. Perhaps choose Off if you have an unlimited data plan.
Auto Start on Boot On to automatically start and log into Bria when you start your Android tablet. Even if
Bria was logged out when you powered off the tablet, Bria will start and log in when the
tablet starts.
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4.3 Advanced Settings
When you changed an advanced setting, you may be prompted to apply the changes. In order to apply the
changes, Bria will automatically unregister and reregister all enabled accounts. This may take a few seconds.
Field Description
Send DTMF using The method used for DTMF, sent when you press a number key when dealing with an
auto attendant (such as “press 1 for customer service”).
Enter the value specified by your VoIP service provider: RFC 2833, SIP Info, or Inband
DTMF.
If DTMF tones are not being recognized, trying the other method may resolve the issue.
If DTMF is still not working, contact your VoIP service provider for information about
DTMF and IVR.
Also Send Inband DTMF This applies when RFC2833 or SIP Info is selected as a DTMF method.
When On, inband DTMF is sent in addition to the other two methods (RFC 2833 or SIP
Info) chosen above.
Network Traversal Strategy Tap to display the choices; see page 25.
STUN Wi-Fi, STUN Mobile, ICE Wi-
Fi, ICE Mobile, DNS SRV, STUN
server
VAD • On: audio is not transmitted when no one is speaking. Turning this feature on may
QoS If desired, ask your VoIP service provider if QoS is supported. QoS (Quality of Service)
Noise Reduction When on, Bria attempts to reduce background noise. Typically on when you are not using
Echo Cancellation Try turning on this setting if you or the person you are talking to is hearing an echo. If the
See “Network Traversal Strategy”, below.
reduce bandwidth usage.
• Off: audio is transmitted when no one is speaking.
can allow your phone calls to be given a higher priority on the network.
Turning QoS on has no effect if your provider does not support it.
a headset, typically off when you are using a headset.
other person still hears an echo, turn this setting back to Off.
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Bria Android Tablet Edition User Guide
Field Description
Microphone Gain Changing this setting may improve audio quality if your voice is loud and distorted for
the person you are talking. There are five options; the default is Normal (100%).
Speaker Gain Changing this setting may improve audio quality if your voice is loud and distorted for
the person you are talking. There are five options; the default is Normal (100%).
Codec Options See page 27.
Speakerphone Fix If the speakerphone is always turned on in Bria, turn on this setting and see if that forces
the speakerphone to turn off. If the speakerphone is still on, turn this setting off again.
Audio Input Source This setting controls how the device processes the audio input from Bria. If the person
Playback Stream This setting controls how the device processes the audio receiving from the other party . If
you are talking to is receiving poor audio, try changing the audio source.
you are receiving poor audio, try changing the playback stream.
Network Traversal Strategy
Speak to your VoIP service provider about the strategy to use. Or leave the
default and just change the STUN Server field. Select a profile to set a
specific combination of STUN, ICE, and DNS SRV:
•Default Configuration: STUN On, ICE Off, DNS SRV On.
Bria will use the specified STUN server to discover the public a ddress of your
device. It will present that public address for SIP signaling and when
negotiating media routing.
•Application Managed: STUN On, ICE On, DNS SRV On.
Bria will use the specified STUN server to discover the public a ddress of your
device. It will present your public address for SIP signaling and both your
public and private addresses when negotiating media routing.
•Server Managed: STUN Off, ICE Off, DNS SRV On.
Bria will present your device’s private address for SIP signaling and when
negotiating media routing. Choose this option if your VoIP service provider
advises you that it has implemented a network-hosted NAT traversal (or farend NAT traversal) technology such as a session border controller (SBC),
media proxy or RTP relay.
•User Specified: Set the settings as desired.
Field Description
STUN Wi-Fi • On (checked): Bria will use a STUN server to discover your public IP address.
• Off: Bria does not discover your public IP address. Therefore, only the private IP
address will be used. Typically in this case, Global IP should be turned off.
STUN Mobile This setting has the same function as STUN, but applies only when you are connected
over mobile network.
ICE Wi-Fi ICE is involved only in media routing (it is not involved in SIP signaling).
• On (checked): Bria will use ICE to discover addresses for media packets. ICE
provides a good guarantee of two-way audio. However, to use ICE successfully, both
endpoints in a call must use ICE and specifically must use draft 19 of the ICE
standard.
• Off: Try turning ICE off if you are not using Bria behind a firewall or NAT.
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Field Description
ICE Mobile This setting has the same function as ICE, but applies only when you are connected over
mobile network.
DNS SRV • On (checked): Bria will use DNS SRV to discover the network addresses for your
VoIP service provider's VoIP-related services such as a STUN server, if any.
• Off: Bria will not use DNS SRV for discovery. Only turn this setting off if your
system administrator advises you to do so.
STUN Server Used only if STUN is on. The default is stun.counterpath.com but we recommend that
you change this to an address provided by your VoIP service provider. CounterPath
cannot guarantee the availability of their STUN server.
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Bria Android Tablet Edition User Guide
Audio Codecs Selection
Codecs are programs in Bria involved in transmitting audio; each codec has different characteristics and
therefore each works better in some situations than in others.
Novice and Non-technical Users
We recommend you enable all codecs and let Bria select the best codec to use in a given situation.
Technically Savvy Users
You may choose to enable one, some or all codecs. If only one codec is enabled, all calls will be made with that
codec. If more than one is enabled, Bria negotiates the codec to use (from among the enabled codecs) with the
other person. If no codecs are enabled, Bria uses G.711u.
You can prioritize codecs by tapping the Up or Down icon in th e list. Codec s higher in the l ist are given a higher
priority in the offer, when negotiating codecs with the other party. Therefore, moving a codec higher should
improve its chances of being chosen.
G.722 and SILK-HD are wideband codecs. All other codecs are narrowband. When a wideband codec is used,
data usage will be higher and audio quality will generally be better. When a narrowband codec is used, data
usage may be lower but audio quality may be affected.
Data usage for the codecs with a fixed bit rate, from high to low usage, is: G.722, G.711, iLBC, GSM, G.729a.
SILK-HD and SILK-NB have a variable bit rate; the data usage will fluctuate depending on the network
conditions. The optional G.729a co dec wil l provide you the best performance (audio quality and bandwidth
usage/cost) when using mobile network for phone calls.
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4.4 Premium Features
Premium Features offers items that you can purchase to use on Bria.
• G.729 codec is a narrowband codec that is intended for low bandwidth use. It is particularly recommended
if you will be making calls over mobile network because i t provides better audio quality on your mobile
data connection.
Purchasing G.729
1. Go to Settings> Premium Features.
2. Tap “Purchase G729 codec” to go to Google Play. Follow the prompts to purchase the codec.
3. Go to Settings > Advanced Settings > Mobile Audio Codecs.
4. T ap G729 codec to enable it. Once you purchase the codec, you will not see Premium Features on the me nu.
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Bria Android Tablet Edition User Guide
A Troubleshooting
More Information
• You can view Frequently Asked Questions at https://support.counterpath.com/default.asp?W546.
• You can visit the Bria Android Edition forum at forums.counterpath.co m > Bria Android Edition.
Using Bria Diagnostics
When you have a problem with Bria, customer support may ask you to turn on diagnostics in order to capture
information.
1. Go to Settings > Logging Settings and turn on Verbose Logging.
2. Reproduce the problem.
3. When done, go to Settings > Logging Se tt ing s an d t ap Send log. Once the file has been sent, you will see a
Sending Log Success notification; this notification includes a reference number.
4. Send an email to support@counterpath.com with the details of your issue and the reference number.
If sending the file fails, check your Wi-Fi and/or mobile data connectivity.
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Tap
Complete the fields as
required; see below.
B Dial Plans
You can create a dial plan in order to modify a phone number used in a phone call (the “input”), in order to
ensure the call is placed successfully. For example, you could create a dial plan to change any number that starts
with “+1613” to just “613”.
Setting up Dial Plans
You can create up to three dial plans for an account. Dial plans are account-specific, so make sure you set up a
plan for each account that needs one. Bria goes through the dial plans in the order in which they appear on the
screen.
Go to Settings > Accounts > tap the account. Scroll down.
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Bria Android Tablet Edition User Guide
Designing the Dial Plan
A dial plan has two parts:
• A pattern (the match number) that the phone number (the input) must match.
• The modification to make if the input matches that pattern: removing a prefix, adding a prefix, or removing
one prefix and adding another one.
Example 1
Match number: +1613x. Remove Prefix: +1613 Add Prefix: 9
If the input starts with “+1613”, then re move th e “+16 13 ” then add “9 ” a nd dia l the n umber. So +16135550012
is dialed as 95550012.
Example 2
Match number: [2-9]xxxxxxxxx Add Prefix: 1
If the input is a 10-digit number starting with a number other than 1, then add “1” and dial the number. So
6045550012 is dialed as 16045550012.
The Pattern
The pattern can be made up of any combination of the following:
Element Description
0 to 9 Any digit
x A single wildcard
* # + These keyboard symbols
[ ] A collection that can incl ude a range. For example [ 6-9] means 6 7
8 9. Or [136-9] means 1 3 6 7 8 9.
. Repeat the last element 0 or more times. For example, with the
pattern “12.” the following input will match:
1 (The “2” is repeated zero times)
12
122
1222 and so on
The Modification
The modification can add or remove characters and can be made up of digits, wildcards or symbols.
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CounterPath Corporation
C Glossary
DTMF Dual-tone multi frequency. DTMF is the system that is used in interactive voice-
response menu systems such as the menu system for accessing voicemail messages.
The DTMF system allows the user to interact with the menu by pressing keys on a
dial pad or keyboard.
ICE Interactive Connectivity Establishment. A method for traversing a firewall.
IP address A unique number that identifies a computer. Computers on a network use the IP
address communicate with each other.
IVR Interactive Voice Response. IVRs use DTMF.
Media The audio portion of a call. Compare to
PSTN Public Switch Telephone Network. The traditional land-line phone network.
Signaling The information in a call that deals with establishing and controlling the connection,
and managing the network. The non-signaling portion of the call is the Media.
SIP Session Initiation Protocol. The signaling protocol followed by Bria for handling
phone calls.
SIP account An account that provides the user the ability to make VoIP phone calls. The account
encapsulates the rules and functions the user can access.
softphone address The address used to connect to a SIP endpoint. In other words, the “phone number”
used in a VoIP phone call. For example, sip:joseph@domainA.com.
STUN Simple Traversal of UDP through a firewall or NAT.
Wi-Fi call A call made over the Wi-Fi internet. To make a Wi-Fi call, you must be in a Wi-Fi
zone.
“Signaling”.
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