CounterPath Bria Android Edition 2.1 User Manual

Bria Android Edition

User Guide

CounterPath Corporation

CounterPath Corporation
Suite 300, One Bentall Centre
505 Burrard Street, Box 95
Vancouver, BC V7X 1M3

Tel: [phone]
[e-mail] www.counterpath.com

© June 2012 CounterPath Corporation. All rights reserved.

This document contains information proprietary to CounterPath Corporation, and shall not be used for
engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath
Corporation. The content of this publication is inten de d to demon s trate typ ica l uses an d cap abilities of the Bria
Android Edition application from CounterPath Corporation. CounterPath makes no warranty regarding the
content of this document, including—but not limited to—implied warranties of fitness for any particular
purpose. In no case will CounterPath, its employees, officers or directors be liable for any incidental, indirect or
otherwise consequential damage or loss that may result after the use of this publication.

CounterPath and the logo are trademarks of CounterPath Corporation.
This manual corresponds to Bria Android Edition version 2.0.

Google and Android are trademarks of Google Inc.
SILK is a registered trademark of Skype Inc.
The Bluetooth word mark, figure mark, and combination mark are all trademarks that are owned by the

Bluetooth SIG.
All other trademarks are the trademarks of their respective owners.

Rev 1

Content s

About Bria Android Edition..........................................................................................................1

Configuring Bria...........................................................................................................................3

Getting Ready .........................................................................................................................3

Setting up................................................................................................................................4

Setting up Presence and Instant Messaging............................................................................8

Making Phone Calls......................................................................................................................11

Starting and Quitting Bria.......................................................................................................11

Interaction between Bria and Native Phone ...........................................................................12

Placing a Bria Call..................................................................................................................13

Handling Incoming Calls........................................................................................................16

Handling One Established Call...............................................................................................17

Placing a Second Bria Call .....................................................................................................18

Handling Two Established Calls.............................................................................................20

Unattended (Basic) Transfer...................................................................................................21

Attended Transfer ...................................................................................................................22

Conference Call ......................................................................................................................22

History ....................................................................................................................................23

Handling Video Calls..............................................................................................................25

Accessing Voicemail ..............................................................................................................27

Presence and Instant Messaging ...................................................................................................29

Sending an IM.........................................................................................................................29

Sending an SMS......................................................................................................................31

Receiving an IM and SMS......................................................................................................32

Viewing Others’ Status (Adding a Buddy).............................................................................33

Setting Your Own Status ........................................................................................................36

Responding to Buddy Requests..............................................................................................37

Settings..........................................................................................................................................39

Accounts .................................................................................................................................40

Preferences..............................................................................................................................45

Advanced Settings ..................................................................................................................47

Premium Features ...................................................................................................................51

A Troubleshooting........................................................................................................................52

B Dial Plans ..................................................................................................................................53

C Glossary.....................................................................................................................................55

i

CounterPath Corporation

ii

Bria Android Edition User Guide

1 About Bria Android Edition

Bria Andr oid Edit ion is a SIP-based phone for an A ndroid phone. W ith B ria Andr oid Editio n (Bria), you can use
the Wi-Fi internet connection on your Android phone to make and receive c all s wit hout using your mobile data
plan. In addition, you can use the mobile data connection for phone calls when you are not in a Wi-Fi zone.

Standard Telephone Features

Bria Android Edition has all the standard telephone features, including:

• Call display and Voicemail indicator.

• Speakerphone, Mute and Hold.

• Call history – list of received, missed and dialed calls.

• Call transfer.

• Three-way audio conference.

• Ringtones and contact avatars.

• Support for DTMF: the ability to enter numbers to use an auto attendant.

Advanced Features

• Video calls. Must be purchased separately as an in-app purchase.

• Presence and Messaging using the XMPP protocol and the SIP SIMPLE protocol. Must be purchased

separately as an in-app purchase.

• Audio codecs G.711, iLBC, GSM and SILK™, with an option to purchase codec G.729.

• NAT traversal (STUN and ICE).

• Secure call signaling (TLS).

• Audio encryption (SRTP).

• Quality of Service (QoS).

• DNS SRV record lookups.

• Application diagnostics (logging and log files uploading).

Operating System

Your device must run on Android V2.2 or later.

Accessories

The following accessories are supported:

1

CounterPath Corporation

• Headset with microphone (including Bluetooth™): Bria Android Editio n uses the ear-piece and microphone

on the headset.

• Headphones (no microphone): Bria Android Edition uses the ear-piece on the headphone and the built-in

microphone on the Android phone.

2

Bria Android Edition User Guide

Indicates that there is a Wireless connection

2 Configuring Bria

W e strongly recommend that you perform your initial setup from within a “known” network, such as in
your enterprise or university campus Wi-Fi zone or within range of your home network (if you have
one) and not in a network such as an internet cafe.

2.1 Getting Ready

1. Set up Wi-Fi connection. From the main phone screen, tap Settings > Wireless & networks, and look at the

Wi-Fi field:

• If it has a checkmark and a message such as “Connected to MyEnterprise”, then your phone has a Wi­Fi connection. Go to the next step.

• If it has no checkmark and the line “Turn on Wi-Fi”, then t ap the fie ld to tu rn on Wi-Fi and wait for the
message “Connected to MyEnterprise”

• If the message does not appear, tap Wi-Fi settings (the next field). On the W i-Fi sett ings screen, ta p the
desired network and complete the popup that appears. The message “Connected” will appear.

You can connect to as many networks as you want. Whenever you move into range of one of these
networks (and assuming you are not already connected elsewhere), you will automatically connect to
that network.

2. Set up mobile data connection (if applicable). From the main phone screen, tap Settings > Wireless &
networks, and then tap Mobile networks. Make sure:

• Data enabled is On

• Use only 2G networks is Off (in order to enable 3G).

3. Obtain account information from your VoIP service provider.

• Your username, password and domain.

• Your autorization name, if used by your service provi der.

• Your voicemail number, if your service provider provides this service.

4. Tap the Bria icon on the phone.

3

Tap

Complete the User Details
section and Voice Mail section
(optional) with the information
provided by your service provider

When done, tap the Back key.
Then tap the checkmark to
register

Enter a phone number and
click the Call icon

Tap

When you have successfully
registered, tap the Back key and
then tap the Phone icon.

Select your VoIP service
provider, if it is on the list.
Otherwise, select Generic
SIP Account.

CounterPath Corporation

2.2 Setting up

4

Bria Android Edition User Guide

Troubleshooting Registration

If you cannot log in, ask your VoIP service provider if they want Bria to use STUN (to discover your public IP
address). If they do not want you to use STUN, go to Settings > Advanced Settings > Network Traversal
Strategy and choose the Server Managed profile. For complete settings information, see page 40.

Troubleshooting Audio on a Phone Call

1. Go to Settings > Accounts, then tap the account. On the Accounts screen, tap the Account Advanced field
and change the Global IP setting (page 42). If this doesn’t help, go back to original setting.

2. If you still have a problem and you are using the Server Managed profile, speak to your VoIP service
provider.

If you are using another profile, go to Settings > A dva nced Settings > Network Traversal Strategy and take
the appropriate action:

• If you are using the Default Configuration , switch to th e Applicatio n Manage d profile (t o turn on ICE).

• If this does not solve the problem, contact your VoIP service provider to find out how they su pport ICE.

For complete settings information, se e page 40.

Account Status

Status Meaning

The account is in the process of registering.

The account is enabled and registered for incoming and outgoing calls.

The account is enabled only for outgoing calls. (Accounts > Account Advanced >
Incoming Calls is turned off.)

The account is disabled. You can enable it; it will then automatically register.

The account is enabled but registration failed. Check that you entered your account
credentials correctly.

5

CounterPath Corporation

Tap

Set up the account in
the usual way, and
tap the Back button

Enable the account

Setting up Multiple Accounts

You can set up more than one account if you have service from more than one VoIP service provider.

6

Bria Android Edition User Guide

This green dot indicates the
current primary account.

Long-tap the desired
account

Tap

Setting the Primary Account

One account is always set as the primary account. This account is used by default for outgoing calls. You can
change the primary account or you can override it for one call (page 14).

7

CounterPath Corporation

2.3 Setting up Presence and Instant Messaging

Presence and Messaging is a premium feature available as an in-app purchase. With Presence and Messaging,
you can share online status with your buddies (such as Available, Away, On the phone), and exchange instant
messages with them.

Bria supports the XMPP protocol and the SIP SIMPLE protocol. Y ou can create an XMPP account on Bria with
your Gmail or Facebook credentials to communicate with your buddies. To use a SIP account for Presence and
Messaging, make sure your VoIP service provider supports this service for SIP SIMPLE. Texting (sending
SMS) to PSTN phone numbers is also available if your VoIP service provider supports this service.

To use the Presence and Instant Messaging feature for XMPP and/or SIP SIMPLE, you need to purchase the
feature from Google Play. To do so, go to Settings > Premium Fe atures, and follow the prompt (see page 51 for
details). After the purchase, the Messages tab appears at the bottom of Bria. Then follow the steps below,
depending on the protocol you want to use.

For XMPP

T o use the Presence and Messaging feature for XMPP, you need to create an XMPP account with the credentials
such as Gmail or Facebook. As soon as your account is connected to an XMPP server, your buddies appear on
your Buddies list.

8

Bria Android Edition User Guide

Tap

Complete the User Details section
with the information provided by your
service provider.

Tap the Back key. Make sure that
the account shows a checkmark.

Tap XMPP

Account status

Tap the Back key, and tap Contacts > Buddies
to see who is online.
To add a new buddy, see page 33.

Go to
Settings >
Accounts.

Account Status

Status Meaning

The account is in the process of registering.

The account is connected to an XMPP server, and can be used to send and receive instant messages.

The account is disabled. You can open the account and enable it; it will then automatically connect.

The account is enabled but it is not connected. T o connect, tap the checkmark on the right.
If you do not want to use an account, you should disable it (rather than disconnecting). If you leave the

account disconnected (instead of disabled) it will automatically connect next time you start Bria.

9

CounterPath Corporation

Unregister your SIP account to make
changes, and then tap the account.

Tap to enable IM and
Presence (and SMS if
applicable),then tap the
Back key.

Tap Contacts, and add buddies (page 33).

Tap Settings > Accounts.

Tap the checkmark to register the SIP
account.

Tap Account
Specific
Features

For SIP SIMPLE

To use the Pr esence and Messaging featur e for SIP SIMPLE, you need to change the setting on your SIP
account. Then add a new buddy to see other people’s presence (see page 33). If you are new to Bria and have
not set up your SIP account for making phone calls yet, it will be easier to set up Bria as a phon e first (see
page 4), then follow the steps below.

10

3 Making Phone Calls

This icon indicates Bria is running
and ready

Tap

The contacts tab is automatically
populated with contacts from your
Android contact list.

3.1 Starting and Quitting Bria

Tap the Bria icon to start Bria. After a few seconds, the Bria screen appears.

Bria Android Edition User Guide

To quit the Bria application:

1. Display the Phone, Contacts, or History screen or the first Settings screen.

2. Tap the Menu button on the Android phone and choose Exit.

Troubleshooting

If you experience trouble with the application and need to restart, tap the Menu button and tap Re-Initialize.

11

CounterPath Corporation

3.2 Interaction between Bria and Native Phone

Contacts

• Bria uses your contacts saved on your phone. Bria’ s co ntacts are continually syn chronized with your native
contacts; adding, modifying or deleting a contact from one list updates the other list.

Placing Calls

• You can place a Bria call so long as you are not already on a native call or not already on two Bria calls.

• You can place a native call regardless of the state of Bria.

Incoming Calls

• An incoming Bria call rings on your phone unless you are on a native call or you are already on two Bria
calls. In both these cases, the new incoming call will go to Bria voicemail instead.

• Incoming native calls: Being on a Bria call has no impact on your native phone: native calls will be
received in the usual way. Therefore, you should be prepared to accept or decline a native call.

Established Calls

• If you accept an incoming native call, any live Bria call goes on hold. You will not be able to take the Bria
call off hold until you end the native call.

• You can have up to two Bria calls established at the same time and switch between them.

12

Bria Android Edition User Guide

Enter the phone number

Tap

To enter letters and symbols, tap on the call
field; the keyboard appears.

Tap the Contacts tab at the
bottom of the screen

Search for the
contact and tap it

If phone numbers from your contact list need to
be modified (for example, to remove extra
characters such as +), you can set up a dial plan.
See page 53.

Tap the desired
phone number

Or tap the Android
menu button and tap
Search. Then you can
type a name to search
for .

Tap

3.3 Placing a Bria Call

You can place a Bria call unless you are already on a native call or already on two Bria calls.

Using the Dial Pad

From the Bria Contact List

13

CounterPath Corporation

Tap the account
you want to use

The account currently being used for calls

This account will be used only
for this call. To permanently
change the account, see page 6.

Long-tap to display
the Choose Account
menu

Dial a phone
number.

Making a Call from another Account

If you have more than one account enabled, you can change the account to use on a given phone call.

14

From the Bria Contact List

Tap

Tap the desired
phone number

Tap the current
account

Tap the account
you want to use

This account will be used only
for this call. To permanently
change the account, see page 6.

Bria Android Edition User Guide

15

CounterPath Corporation

If you are on a native call or already on two
Bria calls, the incoming call does not ring on
your phone: it goes to Bria voicemail
instead.

Tap to accept the call

This button declines
the call

3.4 Handling Incoming Calls

When Bria Is in the Background

If you receive an incoming call when Bria is in the back ground , Bria will au tomati cally come to the foregro und
so you can handle the call.

16

3.5 Handling One Established Call

Mute or unmute

Tap to show a keypad in order
to enter numbers, for example,
when choosing menu items
such as “enter 1 for customer
support”.

Speakerphone

Hold or release hold

Place a second
phone call, or
transfer a call

Bria Android Edition User Guide

17

CounterPath Corporation

Place the call on hold
first, if desired

Tap add

Dial the number of the
second person

To switch to the other person, tap Swap

When the call connects, the first call is put on hold.
You are now speaking to the second person.

The second call is dialed

Tap add

The live call always
appears on top

3.6 Placing a Second Bria Call

When you are already on one Bria call, you can place a second Bria call using the dial pad, from your Contact
list, or from the History.

Using the Dialpad

18

From the Contact List

If you want to go back to the
first call, tap the Phone tab.

Place the current
call on hold first,
if desired

Tap Contacts

To switch to the other person, tap Swap

When the call connects, the first call is put
on hold. You are now speaking to the
second person.

Tap Call. The second
call is dialed.

Find the person and tap.
(If the list is long, search for
the name; see page 13)

Tap add.

Tap a desired number.

Or tap the Phone tab to go
back to the first call

Place the current
call on hold first, if
desired

Tap History

To switch to the other person, tap Swap

When the call connects, the first call
is put on hold. You are now speaking to the second person.

Find the person and tap the
button on the top. The
second call is dialed.

Tap add

The button on the bottom transfers the
call and you will not get to talk to the
second person.

Bria Android Edition User Guide

From the History

19

CounterPath Corporation

To switch to the other person, tap Swap

The live call always appears
at the top

Use the Android navigation bar to switch
between calls

You will not be able to take the Bria call off
hold until you end the native call.

You cannot start another Bria call until you
end the native call.

3.7 Handling Two Established Calls

Handling Two Bria Calls

Handling a Bria Call and a Native Call

If you accept an incoming native call, any live Bria call goes on hold.

20

Bria Android Edition User Guide

Place the call on
hold, if desired

Tap add

Dial the number of the
person to transfer to

A call is placed to the
transferee.

Tap Transfer

This message appears when
the transferee answers

Or if the transferee declines the
incoming call, the first call is
returned to you

3.8 Unattended (Basic) Transfer

You can transfer the current Bria call to a second person without first talking to the second person.

Using the Dialpad

21

CounterPath Corporation

Tap Transfer

Establish two calls
(page 18)

It does not matter which call is live
and which is on hold

A message appears

Both calls end on your side

Tap Merge

Establish two calls
(page 18)

The two calls are merged into a
conference between you and the two
other people

Tapping End Call ends the conference
and hangs up on both calls.

If desired, you can split the conference
back into two separate calls. The top
call will be the live call.

3.9 Attended Transfer

You can speak to the second person first then transfer the first person to them.

3.10 Conference Call

When you have two Bria calls established, you can merge the calls into a three-way conference call.

22

3.11 History

Tap the History tab.

Tapping quickly displays
this menu

Tap to phone this
person

Long-tap on a name
displays this menu

Incoming call that
was answered

Missed incoming call

Outgoing call

Bria Android Edition User Guide

23

CounterPath Corporation

Quick-tap or
long-tap

Tap

The quick-tap screen

The long-tap menu

Tap the desired
item

The contact detail
screen appears.

Tap DONE. The
contact is saved
on your native
contacts as well.

Adding a Contact from the History

24

Bria Android Edition User Guide

Tap to stop sending your video.

Tap Video.

Go to Contacts, and tap a softphone number.

You

Bria starts sending your video as soon as
the other party accepts your video call.

Tap to switch cameras

Tap to hide in-call controls (such as
mute or hold) at the bottom

3.12 Handling Video Calls

To use video on Bria, the Video Calls premium feature must be purchased (see page 51).

Placing a Video Call

Adding Video during an Audio Call

When you place a call using Dialpad, Bria makes an audio call. You can add video to the audio call by tapping
the Video icon on the right top corner.

25

CounterPath Corporation

Tap the video
icon to add
video

During an Audio Call

Offering Video to the other party

T ap the video icon
to stop sending
video. Y ou will still
be able to see the
other party’s video
when ready.

To remove video
from both ways,
tap the Android
menu button and
Remove Video.
The call goes
back to an audio
call.

Receiving a Video Call

When the other party places a video call, you will see their video on Bria after you answer the call.

• You can start sending your video if desired by tapp ing the Video icon on the top right corner.

• If you do not want to receive the other party’s video during a call, tap the Android menu button and tap
Remove Video. The call will be switched to an audio call.

During a Video Call

During a video call, you can:

• transfer a video call. The transferred call will be place d as an audio call, a nd then both parties can ad d video
to the audio call.

• establish two video calls and merge them int o an audio conferernce call (no video conference call support ed
yet).

26

Bria Android Edition User Guide

The voicemail indicator

Tap the voicemail icon; the voicemail
number appears in the entry field.
Place the call in the regular way.

Tap to launch Bria

3.13 Accessing Voicemail

If your VoIP service provider provides a voicemail service, then incoming calls go to voicemail if:

• Bria is not running.

• You are currently on a native call.

• You already have two Bria calls established.

Clearing the Voicemail Indicator

After you have checked your voicemail, you can clear the voicemail indicator to stop the notification. (If you
clear the indicator while you still have unchecked messages, the indicator will appear again!)

27

CounterPath Corporation

28

Bria Android Edition User Guide

Tap the Messages tab.

Tap a
conversation.

Or tap to
select a buddy.

Type a message.

Tap to send.

4 Presence and Instant Messaging

With Presence and Instant Messaging, you can share your online status (presence) and exchange instant
messages with the contacts who have a softphone number or an XMPP ad dress. You can also send an SMS from
a SIP account to PSTN mobile phone numbers if your VoIP service provider supports this feature.

Presence and Instant Messaging is available as an in-app purchase. Make sure your VoIP ser vi ce pr ovider
supports SIP SIMPLE before purchasing this option if you pl an to use this feature over SIP SIMPLE. To
purchase this option and set up your Bria, see page 8.

4.1 Sending an IM

You can send an instant message to your buddy. If you have no buddies, add someone as a buddy first (page 33).

29

CounterPath Corporation

Tap Contacts.

Tap Buddies
and quick-tap a
buddy.

Type a message.

Tap to send an IM.

An XMPP account

A SIP account

Tap to send.

Or long-tap a buddy then you will
see “Send IM“.

By Selecting a Contact

30

Bria Android Edition User Guide

Tap Contacts.

Search for and
long-tap the
contact.

Type a message, and tap the
Return key to send.

Choose a
different number if desired.

Tap SMS.

4.2 Sending an SMS

You can send an SMS from your SIP account to mobile phone numbers if your VoIP service provider supports
this feature. Before sending an SMS, make sure SMS is enabled (ON) on Preferences and on your SIP account.

By Selecting a Contact

31

CounterPath Corporation

Scroll down from
the top.

Tap.

Tap the
Message tab.

4.3 Receiving an IM and SMS

An alert comes up when you receive an IM or SMS.

32

Bria Android Edition User Guide

Tap

Tap Buddies, then
tap the Android
menu button.

Select an account which the
buddy belongs to .

Enter a username, then
tap Save. Your buddy
apppears in your Buddies
list.

Tap New xmpp
buddy.

4.4 Viewing Others’ Status (Adding a Buddy)

T o view someone’ s online status, you need to add this person as a buddy. A buddy must have an XMPP address
or a softphone number. An XMPP address and a softphone number are typically a username. For XMPP
accounts, your buddies are stored in an XMPP server , not in your lo cal Android phone c ontacts. This means the
name and presence of your buddies appear in your Buddies list (not in All Contacts) while your XMPP account
is connected. For SIP accounts, your buddies are stored in your local Android phone contacts.

XMPP Accounts

Make sure your XMPP account is ON (connected to an XMPP server).

33

Tap.

Search for
the contact
and long­tap the
entry.

Change the phone
type to Softphone.

Tap Presence and IM.

Tap a softphone number,
and tap DONE. The
domain is automatically
populated.

Tap Edit.

The person appears both
in your Contacts and
Buddies lists.

CounterPath Corporation

SIP Accounts

To see someone’s online status, you can either add a new contact as a buddy, or edit an existing contact.

Editing an existing contact to see online status

34

Tap.

Tap
Buddies,
and tap
Android
Menu
button.

Tap to change this to
Softphone. Enter a softphone
number.

Tap Presence and IM.

Tap a softphone
number, and tap DONE.

The person appears both
in your Contacts and
Buddies lists.

Tap New
buddy.

Bria Android Edition User Guide

Adding a new contact as a buddy

35

CounterPath Corporation

Tap.

Your buddies will see your status and custom note.

Your current
status. Tap to
change.

Tap a status.

Write a note to
publish if you
want.

4.5 Setting Your Own Status

When you start Bria, your online status becomes “Available”. When you make or receive a phone call, Bria
automatically updates your status to “On The Phone” if your online status is “Available” and no custom status
note is specified. You can change your status from “Available” to other statuses such as “Busy” or “Away”.
Once you change your status from “Available” or specify a custom status note, your status will remain as
specified until you switch yourself.

Presence

Status Meaning

Available

Away

Busy

Do Not Disturb

On The Phone

Appear Offline

36

People can call you and send you an IM. If no custom status note is specified, Bria automatically
switches “Available” to “On The Phone” when you make or receive calls.

People can call you and send you an IM.

People can call you and send you an IM.

No one can call you; the call fails and your call history shows a missed call. Your buddies can send
you IM; an alert comes up on the Messages/IM tab.

When you make or receive phone calls, Bria automatically updates your status to “On The Phone” if
your status is “Available“ and no custom note is specified. When your call finishes, your status goes
back to “Available“.

While you are on the phone, you can still send and receive IMs.
You are able to see presence of your buddies, but your buddies see you as offline. You will actually

receive phone calls and IMs if your buddies do contact you; they are unlikely to do so because your
buddies cannot tell the difference between “Appear Offline“ and you really being offline.

Bria Android Edition User Guide

A pop-up message comes up when someone adds you as a buddy .

Tap a desired
option.

4.6 Responding to Buddy Requests

When using an XMPP account, you may receive a buddy request. You must respond to the request.

When using a SIP account for presence, you will not recei ve a buddy request. As soon as th e person on the other
end registers your softphone number on the client, the person will see your presence without your acceptance.
Similarily, you will see someone’s presence right away without having to wait for the person’s response.

37

CounterPath Corporation

38

5Settings

Bria Android Edition User Guide

• Accounts: See page 40.

• Preferences: See page 45.

• Advanced Settings: See page 47.

• Premium Features: See page 51.

39

CounterPath Corporation

5.1 Accounts

All the information for the fields on this screen must be supplied by your VoIP service provider.
To change these fields on an existing account, you must first unregister the account.

SIP Accounts

Field Description

Account Name Change the name as desired. For example, “business account”
Display Name Your name. Other people may see this as the caller ID (or they may see just your phone

number).

User Name Typically the account number (phone number) for the account. Provided by your VoIP

Password Provided by your VoIP service provider.
Domain Provided by your VoIP service provider. For example, if your account is

Voice Mail Number The number to dial to connect to voicemail and check messages. Provided by your VoIP

Account Specific Features See below.
Account Advanced See page 42.
Dial Plans See page 53.

service provider. For example, if your account is [e-mail],
the username is “6045551212”

[e-mail], the domain is “myVoipProvider.com”

service provider. If there is a number in this field, tapping the VM icon on the phone will
connect to voicemail, page 18.

40

Account Specific Features (SIP)

Field Description

Bria Android Edition User Guide

Enable Video ON to make video calls on this SIP account. T o use this feature, you must p urchase “V ideo Calls”,

Always Offer Video ON to always dial a number with video offer. Whether you use the keypad, the Contacts tab, or

Auto Send Video When On, Bria automatically starts sending video when you receive video calls. When Off, video

Auto Speaker On Usually ON. While headsets are connected to Bria, the sound always comes from the headsets

Enable IM & Presence ON to share your online status with and send instant messages to your buddies. To use this

Presence Agent Turn ON if your VoIP service provider supports Presence Agent for SIP SIMPLE. The default is

Enable SMS ON to send an SMS to PSTN cell phone numbers by using the SIP SIMPLE protocol. Turn ON if

and enable video on Preferences . See page 51 for purchasing the feature.

the History tab, all the outgoing calls will offer video to the other party. The default is Off.

does not start until you tap the video icon. The default is Off.

regardless of this setting.
This setting could solve a problem that audio calls are treated as video calls (thus the speaker

comes on automatically). Turning this setting off allows you to hear the sound from the earpiece.

feature, you must purchase “Presence and Messaging”. See page 51.

Off.

your VoIP service provider supports this feature. The purchase of “Presence and Messaging” is
required to use this feature.

41

CounterPath Corporation

Account Advanced (SIP)

Field Description

Outbound Proxy If your VoIP service provider has an outbound proxy and requires that you provide that address to

Authorization Name May not be required. But if it is required, it will be provided by your VoIP service provider.
Send DTMF using The method used for DTMF, sent when you press a number key when dealing with an auto

Also Send Inband DTMF This applies when RFC2833 or SIP Info is selected as a DTMF method.

Global IP Wi-Fi • On (checked): Bria will publish its public IP address at the signaling level. The public address

Global IP Mobile This setting has the same function as Global IP Wi-Fi, but applies only when you are connected

SIP Transport Tap to display the choices. Contact your VoIP service provider to identify the types of transport

Encrypt Audio You can encrypt a phone call at the media (audio) level:

Incoming Calls Typically On (which means you can receive calls on Bria). If Off, you will not be able to receive

Bria, enter the domain name or the IP address obtained from your provider.

attendant (such as “press 1 for customer service”).
Enter the value specified by your VoIP service provider: RFC 2833, SIP Info, or Inband DTMF.
If DTMF tones are not being recognized, trying the other method may resolve the issue. If DTMF

is still not working, contact your VoIP service provider for information about DTMF and IVR.

When On, inband DTMF is sent in addition to the other two methods (RFC 2833 or SIP Info)
chosen above.

may not work with some NATs or firewalls.

• Off: Bria will publish its private IPs at the signaling level. Typically, you turn this field off
only if instructed to do so by your VoIP service provider or system administrator.

over mobile network.
If you set this setting to On, you must also set Global IP Wi-Fi to On.

that are supported.

• UDP and TCP do not support signal encryption.

• TLS does support signal encryption. You may need to install a certificate on your Android
phone; speak to your VoIP service provider.

• Never: Audio is not encrypted.

• If Possible: On a given call, audio will be encrypted if the other person supports and is also
using audio encryption. If not, audio will not be encrypted.

• Always: Audio will always be encrypted. The call will fail if the other person cannot accept
encrypted calls.

calls.

42

Bria Android Edition User Guide

Field Description

Single Register Applies only if Global IP is on.

• On (checked): Bria will register using a single register request.

• OFF (default): Bria will register using an unregister and a register.

Only turn on if advised by your VoIP service provider.

Refresh Interval The timer interval between Bria’s attempts to register in order to refresh the account registration.

Range 30-900 in seconds. This value is placed in the “Expires” header field of the SIP
REGISTER message.

Change this value only if advised to do so by your VoIP service provider.
URI Format
Use tel: URI

Keep Alive - Wi-Fi Interval A “keep alive” message is a mechanism for maintaining a “pinhole” through your firewall so that

Keep Alive - Mobile Interval Same as above, except the interval applies to calls made over the mobile network.

Change this value only if advised to do so by your VoIP service provider.

• On: Prefix SIP URIs with tel://

• Off (default): Prefix SIP URIs with sip://

phone calls proceed smoothly. The interval specifies how often the message is sent (in seconds).

If you are experiencing problems during a Wi-Fi call (a call made over the Wi-Fi internet

connection), try setting this interval to a lower number such as 20.

XMPP Accounts

Field Description

Account Name Change the name as desired. For example, “Gmail”.
User Name The XMPP user ID.
Password Password for the XMPP user ID.
Domain Domain of the XMPP service. For example, “gmail.com”.
Account Advanced See below.

43

CounterPath Corporation

Account Advanced (XMPP)

Field Description

Outbound Proxy If your VoIP service provider has an outbound proxy and requires that you provide that address to

Bria, enter the domain name or the IP address obtained from your provider.
Resource Used to identify an XMPP session when you log in to multiple clients with this XMPP account

Priority The priority of the resource. The range is from -128 to 127.
TCP Keepalive Interval Specifies how often a ping message is sent to the XMPP server (in seconds). The default is 300.

(for example, /work or /home).

44

5.2 Preferences

Bria Android Edition User Guide

Field Description

Allow Mobile Data • On (checked): When a Wi-Fi connection is not available, Bria will attempt to place

calls or exchange messages using the mobile data network. Data charges with your
mobile carrier will apply. If you turn this setting on, we recommend you pur chase the
G.729 codec (page 51) because it provides better audio quality on 3G/4G calls.

• Off: When a Wi-Fi connection is not available, you will not be able to place or
receive calls, or exchange messages.

Play Ringtone On to hear the ringtone.
Vibrate On to vibrate when you receive a call.
Contact Image ON to display the image of your contact while receiving or making calls. Use the

Android native app to save photos of contacts.
Select Ringtone Set to the desired ringtone.
IM and Presence On to enable IM and Presence on Bria.
SMS On to enable SMS on Bria.
Alert Sound ON to play a ringtone when you receive a new message.
Alert Vibration ON to vibrate when you receive a new message.
Alert Text Tone The ringtone for incoming messages.
Call Intercept • On: When you make a call using the native Android phone, the call will be

intercepted by Bria and placed using Bria.

• Off: Calls made from the native phone are placed using the native phone. Calls made
from the Bria screens are placed using Bria.

• Prompt: Each time you make a call using the native Android phone, you will be asked
whether you want to place the call via Bria or the native phone.

Colors You can change the default color of Bria.
Play Keypad Tone On to hear a tone when you tap the dialpad.

45

CounterPath Corporation

Field Description

Keep Wi-Fi Radio Awake Controls whether the Wi-Fi radio stays on when the screen goes dark (phone gets auto

locked).

• On (checked): The Wi-Fi radio stays on, so that when the screen goes dark (1) you
stay logged on via Wi-Fi (as long as you are in your W i -Fi network) and (2) incoming
calls will use Wi-Fi instead of mobile data. Radio On uses more battery power.
Perhaps choose On if you have a limited data plan.

• Off: The Wi-Fi radio is turned off, so that when the screen goes dark (1) Bria will re­log in via the mobile data network and (2) incoming calls will use your mobile data
plan. (Unless mobile data is not enabled on your phone and/or in Bria, in which case
Bria logs out and you will not receive calls as long as the phone is dark.) Radio Off
uses less battery power. Perhaps choose Off if you have an unlimited data plan.

Auto Start on Boot On to automatically start and log into Bria when you start your Android phone. Even if

Bria was logged out when you powered off the phone, Bria will start and log in when the
phone starts.

Enable Video ON to make video calls on Bria. Appears only after the “Video Calls“ feature is

purchased.

Send Landscape When ON, your video will be forcibly sent in the landscape orientation. This is a

compatibility mode for older devices that cannot render video in the portrait orientation.
Use as an exception. The default is "Off".

Default to Front Camera On to use a front-facing camera by default. When off, Bria uses a rear camera for

sending your video.

Video Quality • Automatic: Recommended. Let Bria select the best quality to use in a given situation.

• Lower (QCIF): Quarter Common Intermediate Format uses 176 horizontal pixels and
144 vertical lines. QCIF transfers one fourth the amount of data; therefore it
consumes less memory than CIF.

• Higher (CIF): Common Intermediate Format uses 352 horizontal pixels and 288
vertical lines.

• Extra High Decode (CIF): Choose this setting when the other party requires a
different version of CIF (H.264 Baseline level 1.3), for example, Cisco hard phones.

46

Bria Android Edition User Guide

5.3 Advanced Settings

When you changed an advanced setting, you may be prompted to apply the changes. In order to apply the
changes, Bria will automatically unregister and reregister all enabled accounts. This may take a few seconds.

Field Description

Network Traversal Strategy Tap to display the choices; see page 48.
STUN Wi-Fi, STUN Mobile, ICE Wi-

Fi, ICE Mobile, DNS SRV, STUN
server

Use Bluetooth On to enable Bluetooth support on Bria. Since there are many known issues regarding

Voice Activity Detection • On: audio is not transmitted when no one is speaking. Turning this feature on may

Quality of Service If desired, ask your VoIP service provider if Quality of Service(QoS) is supported. QoS

Noise Reduction When on, Bria attempts to reduce background noise. Typically on when you are not using

Echo Cancellation Try turning on this setting if you or the person you are talking to is hearing an echo. If the

RTP Port Start Change this value only if advised to do so by your VoIP service provider.

Microphone Gain Changing this setting may improve audio quality if your voice is loud and distorted for

Speaker Gain Changing this setting may improve audio quality if your voice is loud and distorted for

Codec Options See page 50.
Speakerphone Fix If the speakerphone is always turned on in Bria, turn on this setting and see if that forces

See “Network Traversal Strategy”, below.

Bluetooth support on Android devices, we recommend that you keep this setting off
unless you understand the risks of using Bluetooth on Bria on Android devices.

reduce bandwidth usage.

• Off: audio is transmitted when no one is speaking.

can allow your phone calls to be given a higher priority on the network.
Turning QoS on has no effect if your provider does not support it.

a headset, typically off when you are using a headset.

other person still hears an echo, turn this setting back to Off.

This indicates the start of the ports range used for RTP and RTCP sessions. The range is
100 ports wide. The range is not observed if ICE is used. The default is 4000.

the person you are talking. There are five options; the default is Normal (100%).

the person you are talking. There are five options; the default is Normal (100%).

the speakerphone to turn off. If the speakerphone is still on, turn this setting off again.

47

CounterPath Corporation

Field Description

Audio Input Source This setting controls how the device processes the audio input from Bria. If the person

you are talking to is receiving poor audio, try changing the audio source.

Playback Stream This setting controls how the device processes the audio receiving from the other party . If

you are receiving poor audio, try changing the playback stream.

Verbose Logging Leave this setting OFF unless customer support instructs you to turn it ON in order to

troubleshoot a problem you are having on your device. See page 52.
Send Log Tap to upload the current log to customer support. See page 52.
Delete Log Tap to delete the log files stored on the device.

Network Traversal Strategy

Speak to your VoIP service provider about the strategy to use. Or leave the
default and just change the S TUN Server field. Select a profile to set a
specific combination of STUN, ICE, and DNS SRV:

•Default Configuration: STUN On, ICE Off, DNS SRV On.
Bria will use the specified STUN server to discover the public address of your

device. It will present that public address for SIP signaling and when
negotiating media routing.

•Application Managed: STUN On, ICE On, DNS SRV On.
Bria will use the specified STUN server to discover the public address of your

device. It will present your public address for SIP signaling and both your
public and private addresses when negotiating media routing.

•Server Managed: STUN Off, ICE Off, DNS SRV On.

Bria will present your device’s private address for SIP signaling and when
negotiating media routing. Choose this option if your VoIP service provider
advises you that it has implemented a network-hosted NAT traversal (or far­end NAT traversal) technology such as a session border controller (SBC),
media proxy or RTP relay.

• User Specified: Set the settings as desired.

Field Description

STUN Wi-Fi • On (checked): Bria will use a STUN server to discover your public IP address.

• Off: Bria does not discover your public IP address. Therefore, only the private IP
address will be used. Typically in this case, Global IP should be turned off.

STUN Mobile This setting has the same function as STUN, but applies only when you are connected

over mobile network.

ICE Wi-Fi ICE is involved only in media routing (it is not involved in SIP signaling).

• On (checked): Bria will use ICE to discover addresses for media packets. ICE
provides a good guarantee of two-way audio. However, to use ICE successfully, both
endpoints in a call must use ICE and specifically must use draft 19 of the ICE
standard.

• Off: Try turning ICE off if you are not using Bria behind a firewall or NAT.

ICE Mobile This setting has the same function as ICE, but applies only when you are connected over

mobile network.

48

Bria Android Edition User Guide

Field Description

DNS SRV • On (checked): Bria will use DNS SR V to discover the network addresses for your

VoIP service provider's VoIP-related services such as a STUN server, if any.

• Off: Bria will not use DNS SRV for discovery. Only turn this setting off if your
system administrator advises you to do so.

STUN Server Used only if STUN is on. The default is stun.counterpath.com but we recommend that

you change this to an address provided by your VoIP service provider. CounterPath
cannot guarantee the availability of their STUN server.

49

CounterPath Corporation

Audio Codecs Selection

Codecs are programs in Bria involved in transmitting audio; each codec has different characteristics and
therefore each works better in some situations than in others.

Novice and Non-technical Users

We recommend you enable all codecs and let Bria select the best codec to use in a given situation.

Technically Savvy Users

You may choose to enable one, some or all codecs. If only one codec is enabled, all calls will be made with that
codec. If more than one is enabled, Bria negotiates the codec to use (from among the enabled codecs) with the
other person. If no codecs are enabled, Bria uses G.711u.

You can prioritize codecs by tapping t he Up or Down ic on in the list. Codecs higher in the list are gi ven a higher
priority in the offer, when negotiating codecs with the other party. Therefore, moving a codec higher should
improve its chances of being chosen.

G.722 and SILK-HD are wideband codecs. All other codecs are narrowband. When a wideband codec is used,
data usage will be higher and audio quality will generally be better. When a narrowband codec is used, data
usage may be lower but audio quality may be affected.

Data usage for the codecs with a fixed bit rate, from high to low usage, is: G.722, G.711, iLBC, GSM, G.72 9a.
SILK-HD and SILK-NB have a variable bit rate; the data usage will fluctuate depending on the network
conditions. The optional G.729a codec will provide you the best performance (audio qu ality and bandwidth
usage/cost) when using mobile network for phone calls.

50

5.4 Premium Features

Premium Features offers items that you can purchase to use on Bria.

•G.729 codec is a narrowband codec that is intended for low bandwidth use. It is
particularly recommended if you will be making calls over mobile network
because it provides better audio quality on your mobile data connection.

•Presence and Messaging allows you to send instant messages to your buddies
and share your online status (presence) with them. You can use this feature on
XMPP accounts (such as Gmail or Facebook) and/ or SIP accou nts, de pend ing on
whether your VoIP service provider supports this feature for SIP SIMPLE. With
SIP accounts, you can also send SMS to PSTN phone numbers if your VoIP
service provider supports this feature.

•Video Calls allows you to make video calls to softphone numbers over Wi-Fi
and mobile data network. The H.264 codec is supported. Make sure that your
VoIP service provider supports video calls before the purchase.

Bria Android Edition User Guide

Purchasing G.729

1. Go to Settings> Premium Features.

2. Tap “G729 codec” to go to Google Play. Follow the prompts to purchase the codec.

3. Go to Settings > Advanced Settings > Mobile Audio Codecs.

4. T ap G729 codec to enable it. Once you purchase the codec, you wil l not see Pr emium Features on the menu.

Purchasing Presence and Messaging

1. Go to Settings > Premium Features.

2. Tap “Presence and Messaging“ to go to Google Play. Follow the prompt to purchase the feature. When the
purchase is complete, you will see an additional tab on your Bria.

3. Go to Accounts. Enable the feature on your SIP account, and/or create an XMPP account. See page 8 for
details.

Purchasing Video Calls

1. Go to Settings > Premium Features.

2. Tap “Video Calls“ to go to Google Play. Follow the prompt to purchase the feature.

3. Go to Settings > Preferences and scroll down to the bottom. Make sure the video option is enabled.

4. Go to Accounts > Account Specific Feat ures. Enable the feature on your SIP account. Then you will see an
option to make video calls on the Contacts or History tab.

51

CounterPath Corporation

A Troubleshooting

More Information

• You can view Frequently Asked Questions at https://support.counterpath.com/default.asp?W705.

• You can visit our user forum at http://foru m s.counterpath.com, then go to Bria Android / Android Tablet
Edition.

Using Bria Diagnostics

When you have a problem with Bria, customer support may ask you to turn on diagnostics in order to capture
information.

1. Go to Settings > Advanced Settings and scroll down to the bottom.

2. Turn on Verbose Logging.

3. Reproduce the problem.

4. When done, go to Settings > Advanced Settings and tap Send Log. Once the file has been sent, you will see
a Sending Log Success notification; this notification includes a reference number.

5. Send an email to [e-mail] with the details of your issue and the reference number.

If sending the file fails, check your Wi-Fi and/or mobile data connectivity.

52

Bria Android Edition User Guide

Tap

Complete the fields as
required; see below.

B Dial Plans

You can create a dial plan in order to modify a phone number used in a phone call (the “input”), in order to
ensure the call is placed successfully. For example, you could create a dial plan to change any number that starts
with “+1613” to just “613”.

Setting up Dial Plans

You can create up to three dial plans for an account. Dial plans are account-specific, so make sure you set up a
plan for each account that needs one. Bria goes through the dial plans in the order in which they appear on the
screen.

Go to Settings > Accounts > tap the account. Scroll down.

53

CounterPath Corporation

Designing the Dial Plan

A dial plan has two parts:

• A pattern (the match number) that the phone number (the input) must match.

• The modification to make if the input matches that pattern: removing a prefix, adding a prefix, or removing
one prefix and adding another one.

Example 1

Match number: +1613x. Remove Prefix: +1613 Add Prefix: 9

If the input starts with “+1613”, then re move th e “+16 13 ” then add “9 ” a nd dia l the n umber. So [phone]
is dialed as 95550012.

Example 2

Match number: [2-9]xxxxxxxxx Add Prefix: 1

If the input is a 10-digit number starting with a number other than 1, then add “1” and dial the number. So
6045550012 is dialed as 16045550012.

The Pattern

The pattern can be made up of any combination of the following:

Element Description

0 to 9 Any digit
x A single wildcard
* # + These keyboard symbols
[ ] A collection that can include a range. For example [ 6-9] means 6 7

8 9. Or [136-9] means 1 3 6 7 8 9.

. Repeat the last element 0 or more times. For example, with the

pattern “12.” the following input will match:
1 (The “2” is repeated zero times)
12
122
1222 and so on

The Modification

The modification can add or remove characters and can be made up of digits, wildcards or symbols.

54

Bria Android Edition User Guide

C Glossary

phone icon The phone Menu icon, Back icon, Home icon and Search icon are icons (buttons) that

are part of the phone device and may have a different appearance and location on

different phone devices.
Bria call A call made using the Bria screen. Compare to “native call”.
DTMF Dual-tone multi frequency. DTMF is the system that is used in interactive voice-

response menu systems such as the menu system for accessing voicemail messages.

The DTMF system allows the user to interact with the menu by pressing keys on a

dial pad or keyboard.
ICE Interactive Connectivity Establishment. A method for traversing a firewall.
IM Instant Messaging. A technology that lets users send text messages for near

instantaneous delivery and display on each others’ devices.
IP address A unique number that identifies a computer. Computers on a network use the IP

address communicate with each other.
IVR Interactive Voice Response. IVRs use DTMF.
Media The audio portion of a call. Compare to
Native call A call made using the phone service that comes with the Android phone.
Native phone service The mobile phone service that comes with the Android phone.
PSTN Public Switch Telephone Network. The traditional land-line phone network.
Presence An instant messaging feature that allows users to share information about their online

status.
Signaling The information in a call that deals with establishing and controlling the connection,

and managing the network. The non-signaling portion of the call is the Media.
SIP Session Initiation Protocol. The signaling protocol followed by Bria for handling

phone calls.
SIP account An account that provides the user the ability to make VoIP phone calls. The account

encapsulates the rules and functions the user can access.
softphone address The address used to connect to a SIP endpoint. In other words, the “phone number”

used in a VoIP phone call. For example, sip:[e-mail].
STUN Simple Traversal of UDP through a firewall or NAT.
Wi-Fi call A call made over the Wi-Fi internet. To make a Wi-Fi call, you must be in a Wi-Fi

zone.
XMPP account An account that provides the user with the ab ility to send IMs an d view other people ’s

presence.
3G/4G call A call made over the 3G/4G network. If you start (or receive) a call with an Android

phone when you are not in a Wi-Fi zone, the call will be a 3G/4G call.

“Signaling”.

55

CounterPath Corporation

56