Bria 3.0 for Mac User Guide
Enterprise Deployments
CounterPath Corporation
CounterPath Corporation
Suite 300, One Bentall Centre
505 Burrard Street, Box 95
Vancouver, BC V7X 1M3
Tel: 604.320.3344
sales@counterpath.com www.counterpath.com
© January 2010 CounterPath Corporation. All rights reserved.
Mac, Mac OS, QuickTime and iSight are registered trademarks of Apple Inc., registered in the U.S. and other
countries
This document contains information proprietary to CounterPath Corporation, and shall not be used for
engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath
Corporation.
CounterPath and the logo are trademarks of CounterPath Corporation.
The content of this publication is intended to demonstrate typical uses and capabilities of the CounterPath Bria
3.0 for Mac softphone application from CounterPath Corporation. Users of this material must determine for
themselves whether the information contained herein applies to a particular IP-based networking system.
CounterPath makes no warranty regarding the content of this docu ment, including—but not limit ed to—implied
warranties of fitness for any particular purpose.
In no case will CounterPath or persons invo lved in th e pr oduct ion of th is do cumente d ma teria l be lia ble for any
incidental, indirect or otherwise consequential damage or loss that may result after the use of this publication.
This manual corresponds to Bria 3.0 for Mac.
Revision 1
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Contents
Introduction...................................................................................................................................1
Installation and Setup....................................................................................................................3
Getting Ready .........................................................................................................................3
Starting Bria............................................................................................................................4
Configuring Bria.....................................................................................................................5
Setting up a Contact List.........................................................................................................6
Troubleshooting......................................................................................................................6
Checking for Bria Updates .....................................................................................................7
Using Bria.....................................................................................................................................9
The Onscreen Softphone.........................................................................................................9
Placing a Call..........................................................................................................................11
Handling Incoming Calls........................................................................................................14
Handling an Established Call..................................................................................................16
Transfering a Call ...................................................................................................................17
Handling Video Calls.............................................................................................................19
Conference Calls.....................................................................................................................21
Voicemail................................................................................................................................24
Forwarding Calls.....................................................................................................................24
Instant Messaging ...................................................................................................................25
Sending and Receiving Files...................................................................................................28
Using the Resources......................................................................................................................29
Contacts Tab ...........................................................................................................................29
History Tab .............................................................................................................................33
Sharing Online Status .............................................................................................................34
Configuring Bria...........................................................................................................................39
Configuring Accounts.............................................................................................................39
General Preferences................................................................................................................41
A Troubleshooting........................................................................................................................49
B Glossary.....................................................................................................................................51
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1 Introduction
Read this manual if you who are working in an enterpri se and your system ad ministrator. It is assumed that your
system administrator has either configured Bria on your behalf or has give you instructions on configuring it
yourself. If you are not working in an enterprise, read the user guide “Using Bria for Mac – for Retail
Deployments”.
Bria is a softphone from CounterPath that enables you to make VoIP voice and video calls, send and receive
instant messages, share online status (presence) information, and exchange files. Bria implements SIP-based
standards for phone calls, IM and presence, allowing you to work with different VoIP service providers. Bria
also uses XMPP-based standards for IM and presence.
Standard Telephone Features
The CounterPath Bria 3.0 for Mac softphone has all standard enterprise telephone features, including:
• Call display and Message Waiting Indicator (MWI).
• Speakerphone and Mute.
• Redial, Hold, Do Not Disturb.
• Call history – list of received, missed, and dialed calls.
• Call forward.
• Call transfer.
• Call record.
• Auto answer.
• Six-party audio conferencing.
• Three-party video conferencing.
Enhanced Features and Functions
Bria also supports the following features and functions:
•Video
• IM and presence using the SIP SIMPLE protocol or the XMPP protocol.
• Contact list containing the individual user’s contacts
• File transfer via an XMPP account.
• Automatic detection and configuration of audio and vid eo dev ices.
• Acoustic echo cancellation, automatic gain control, voice activity detection.
• Support for DTMF (RFC 2833 or inband DTMF).
• Support for the following audio codecs:
DVI4, DVI4 Wideband, G.711aLaw, G.711uLaw, G.722, G.729, GSM, iLBC, L16 PCM Wideband, Speex,
Speex FEC, Speex Wideband, Speex Wideband FEC.
• Support for the following video codecs:
H.263, H.263+ 1998, H.264.
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• Automatic selection of the best codec based on the other party ’s capability, the available bandwidth, and
network conditions. Bria switches the codec within a call in response to changing network conditions.
• Compliance to 3261 SIP standard.
• XMPP compliance as follows:
• RFC 3920
• RFC 3921
Supported extensions:
•XEP-0004
•XEP-0016
•XEP-0022
•XEP-0077
•XEP-0085
•XEP-0092
•XEP-0115
• Support for these firewall traversal solutions: STUN, TURN, or ICE.
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2 Installation and Setup
2.1 Getting Ready
Multimedia Device Requirements
Bria requires both speakers and a microphone to make calls. Any of the following configurations are
acceptable:
• External speakers and microphone
• Built-in speakers and microphone
• Dual-jack multimedia headset
• USB multimedia headset
• USB phone.
Bria is optimized to work with Apple iSight camera.
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2.2 Starting Bria
First-time Startup
If Bria is not already running, start it as you would any other program. The Bria Login dialog appears with the
Profile set to “Manually configure login server”.
1. Set the profile to the value specified by your system administrator and click Continue (or Log in).
Typically:
• No login required: Used if you will manually configure Bria, as described below.
• Manually configure login server: Used if Bria will be automatically configured for you but you must
manually enter the server address (as provided by your system administrator).
2. If you chose the “Manually configure” profile, the login dialog appears for you to enter the login server
(“Manually configure” profile only) and your credentials. This information is provided by your system
administrator.
Press Login; the softphone GUI appears.
Subsequent Startups
After the first-time startup, the Bria Login dialog will not appear if you selected the No login required profile.
(If you started up the first time with “No login required” but i n fact you do need to log in, go to the menu and
choose Bria > Preferences. Click the Application tab and enable login. See page 57.)
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2.3 Configuring Bria
Read this section if your system administrator advises you that you must eit her configure Bria or complete the
configuration.
(If your administrator advises you that configuration is already done, go to “Setting up a Contact List” on
page 6.)
1. From the menu, choose Bria Beta > Preferences then click on Accoun ts. The Accounts window appears
with fields for Account 1 (a SIP account) on the right-hand side.
2. Set up the first SIP account as instructed by your administrator.
3. When done, click Apply; the account is enabled and registered; check the account list on the left-hand side
to make sure the account registers successfully.
4. If your administrator has instructed you to set up an XMPP account, click the + symbol at the bottom of the
window to open the account selection me nu, then choose New XMPP Account. An XM PP account is added
to the list of accounts on the left and the XMPP fields appear on the right.
5. Complete the fields with the information obtained from the XMPP service provider.
6. Click Apply. When the Status column is “Ready”, close the Accounts window.
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2.4 Setting up a Contact List
Typically, you will want to create contacts in order to easily make phone calls, send IMs and transfer files. You
can set up contacts in several ways:
• During a call that you place or receive, you can add the other party to your contact list. See “Handling an
Established Call” on page 16.
• You can add addresses to the Contact list one by one. See page 16.
• You can use your Mac address book directly from Bria. See page 30.
For general information on contacts, see page 31.
2.5 Troubleshooting
Bria includes three tools for helping you troubleshoot problems:
• You can verify that your microphone and speakers are working and can set t he volu me to a comfortable
level without having to actually place a phone call.
• You can verify that you are successfully connected to the network.
• While you are on a phone call, you can test the quality of the audio. Note that to perform a valid t est, you
should be on an established call (not a call attempt).
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2.6 Checking for Bria Updates
Your system administrator should tell you about the policy for checking for and installing upgrades.
To check for updates to Bria, choose Help > Check for updates. The Auto Update window appears.
• If a new version of the software is available, you can download it from this window.
• If no newer version is available, this window informs you that your version is up to date.
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3Using Bria
3.1 The Onscreen Softphone
Minimize to dock
Close window
Call entry field
See page 11.
Show/hide dial pad
Hide each
resources tabs
Open/close video
window
Resources.
See page 31
Show/hide resources tabs
Resize softphone
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The Bria Menu
The menu contains the following items that are specific to Bria:
• Bria > Preferences.You will work with these settin gs only if advi sed to do so by y our syste m admini strator.
• View. Changes how Bria looks, and shows and hides specific modules.
• Contacts. Lets you work with contacts.
• Action. Lists the actions that you can perform, depending on the current “state” of Bria. For example, if a
contact is selected, it lists all the actions that can be performed on that contact.
• Help. Provides access to various service-related features.
You can still receive calls when Bria is hidden or minimized.
Receiving an Online Status Request
When you start Bria, one of the first things you may see (if presence is enabled) is an Online Status Request
dialog.
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Using Bria 3.0 for Mac – Enterprise Deployments
3.2 Placing a Call
You can contact someone using:
• A traditional phone number, if supported by your VoIP service provider.
• A softphone address (for example, kperera@domainA.com)
You can place one more call when another call is already in progress. There is no limit to the number of calls
you can make, although eventually the quality of audio and video will degrade because of limitations on the
computer. We recommend no more than six concurrent calls.
Place the call as described in the table on the next page. The outgoing call opens in its own call panel, below any
other existing call panels. You will hear a ringing tone while Bria attempts to make a connection.
The outgoing call opens in its own call panel, below any other existing cal l panels.
A call panel opens showing the call attempt, t hen the c all estab lished. For information on work ing with the cal l,
see “Handling an Established Call” on page 16.
Option From the... Description
Keying Dialpad or computer
Drag-and-drop contact or
previous call
Control-click a contact or
previous call
Redial Redial button • When the call entry field is empty, click the Call button.
Dialing Dial pad 1. If the dialpad is not visible, click the Show/Hide dialpad button.
keyboard
Contacts or History tab Drag an entry from the Contacts or History tab. (If the tab contains lots
Contacts or History tab Control-click an entry from the Contacts or History tab and choose Call
1. Enter the number or address in the call entry field using the dialpad
or the computer keyboard.
If entering a softphone address, you can enter the entire address
(kperera@domainA.com) or just the name (kperera).
As you type, a suggestion for completing the entry may appear.
Choose the suggestion or keep typing.
2. Click the Call button or press Enter.
of contacts, first search or filter the list.)
or Video Call.
(If the tab contains lots of entries, first search or filter the list.)
• Or click the arrow in the call entry field and select a recent call.
An audio call is placed.
2. Click the numbers on the dialpad to enter the phone number.
3. Click the Call button or press Enter.
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Call entry field
Click to place the call
Auto complete suggestions
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Using Bria 3.0 for Mac – Enterprise Deployments
Placing another Call
To place a new call (without hanging up on the current call), simply place the call in the normal way. A second
call panel opens below the current call. The first call is automatically put on hold.
Switch between the different calls by clicking Resume on the desired call panel. That call becomes the active
call and all other calls are on hold.
There is no limit to the number of calls you can make, although eventually the quality of audio and video will
degrade because of limitations on the computer. We recommend no more than six concurrent calls.
Existing call
New outgoing call
Ending a Call
Click the red End call button on the Call panel (the call can be active or on hold). The call panel closes after a
few seconds.
Hiding your Identity (Anonymous Calling)
You can hide your identity on a call, so that the other person will not see your name or number on their phone.
Your ID will be hidden for all outgoing calls until you turn off Anonymous Calling.
Anonymous Calling is automatically turned off when you shut down.
Turn Anonymous Calling on or off
The Anonymous indicator appears on the
dashboard. Place the call in the usual way.
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3.3 Handling Incoming Calls
Bria must be running to answer incoming calls. (If Bria is not running, incoming calls may be directed to
voicemail; check with your VoIP service provider check with your system administrator.)
As soon as an incoming call is received, a call panel appears, showing information about the call.
In addition, the Call Alert box appears, even if Bria is minimized. For information on call alerts, see page 42.
Action From the... Description
Answer Call panel or Call Alert box Click Answer.
If you are on another call, that first call is automatically put on hold. You are
now talking to the new caller.
Forward Call Call panel Click Forward; a call entry field appears.
Enter the name or number to forward to and click Forward Now.
Decline Call panel or Call Alert box Click Decline. There will be a busy signal. The call may be directed to
voicemail (if you have this service).
Video Call panel or Alert box The caller wants to include video.
Click to answer a video call and start sending your video immediately.
Audio Alert box The caller wants to include video.
Click to answer without video; if you want (and if you have a camera), you will
be able to add video later.
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Using Bria 3.0 for Mac – Enterprise Deployments
Auto Answer
You can set Bria to automatically answer all incoming calls.
To turn auto answer off and on, in the Call panel click Options > Auto Answer. The AA icon appears in the
menu bar.
Turn Auto Answer on or off
The Auto Answer indicator appears on the
menu bar.
Auto answer is initially configured to auto-answer after one ring, and to send only your audio when the call is
established. You can change this configuration; see page 47.
Auto answer is automatically turned off when you shut down.
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S
3.4 Handling an Established Call
While the call is in progress you can:
• Control the audio: use the speakerphone, mute the call, control volume.
• Record the call.
• Put the call on hold.
• Add the caller as a contact.
• Transfer the call. See the next page.
• Add video. Pause and resume video when video is alre ady present. See “Handling Video Calls” on page 19.
Volume
control
Place another call (current call is automatically
put on hold). See page 13
Video. See page 19Transfer. See page 24
peakerphone
Open or close the video window.
See page 19
Mute
Add the current caller as a contact.
See “Adding a Contact using an
Existing Address” on page 34.
See page 21
See page 25
Start recording
Ending a Call
Click the red End call button on the Call panel (the call can be active or on hold). The call panel closes after a
few seconds.
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3.5 Transfering a Call
Basic (Unattended) Transfer – Transfer this Call
You can transfer a call to any number without first speaking to the other person.
Click the Transfer button
The call is put on hold and a call entry field appears.
Type a name or number, or drag a
contact into the field.
Then click Transfer Now
The call may end immediately.
Or it may show “calling”, In this case, do
not hang up immediately: if the other
person does not answer, the call will
come back to you.
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Attended Transfer – Call then Transfer
You can first speak to the target (the person you are transfering the call to), then click Transfer to complete the
transfer.
Click the Transfer button
The call is put on hold and a call entry field appears
You can cancel the transfer
request and return to the
first call
Type a name or number, or drag a contact
into the field
Then click Call
Bria phones the new person
When the other person answers, the
Transfer Now button is enabled
You can hang up the
second call and return to
the first call
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When you are ready, click
Transfer Now. The call panel
closes
Or if the other person does not want to
take the call, click Cancel and return to
the first call
3.6 Handling Video Calls
Show/hide dialpad
Call entry field
Using Bria 3.0 for Mac – Enterprise Deployments
Click the down arrow and
choose Video call
Placing a Video Call
You can start a call with video. See the table.
How From the... Description
Keying Dialpad or computer
keyboard
Control-click a contact or
previous call
Contacts or History tab Control-click an entry from the Contacts or History tab and choose
1. Enter the number or address in the call entry field using the dialpad
or the computer keyboard.
If entering a softphone address, you can enter the entire address
(kperera@domainA.com) or just the name (kperera).
As you type, a suggestion for completing the entry may appear.
Choose the suggestion or keep typing.
2. Click the arrow beside the Call button and choose Video call.
Video Call.
(If the tab contains lots of entries, first search or filter the list.)
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Adding Video
If you have a camera, you can click Start Video to add video to an established call. When you add video, the
other party may (or may not) start sending their video to you.
Other Party Adds Video
If the other party starts their video, your video pan el auto matically opens and the video is played. You can start
sending your own video, if desired (and assuming you have a camera) by click ing Start Video on the call panel.
Pausing and Resuming Video
Click Stop Video on the call panel or close the video window to pause sending your video.
Click Start Video to resume sending your video; the video window will open.
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3.7 Conference Calls
Starting a Conference Call
From the Dashboard
• Enter the number or address
by typing
• Or drag a contact or history
item
• Or select from the redial list
Using Bria 3.0 for Mac – Enterprise Deployments
Then choose Start conference call
From an Existing Call
From One Established Call
From Two Established Call
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Managing the Conference
Conference call entry field
Mute. When you mute during a video call, you may also
want to click Stop Video to stop the video feed.
Participant menu
Adding More Participants
You can add more participants to an existing conference in any of these ways:
• Control-click on a contact and choose Add to Conference Call.
• In the conference call panel, enter a name in the call entry field and click Add.
• Add in a separate call that is not part of the conference call: In the call panel for the individu al call, click the
down arrow and choose Merge Calls. This call is added to the conference call.
Send an Instant Message
Click the down arrow beside a participant name and choose Send Instant Message.
Removing a Participant
To remove one call from the conference, click the down arrow beside a participant name and choose Separate.
The call becomes a separate call.
Ending the Conference
To hang up on everyone, click the End bu tton.
Suspending the Conference
To suspend the conference, click the Hold button. All participants are put on hold.
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Video Conference Calls
This person already has video.
This person does not have video. To add this person to the group who
will receive video, choose Start video from the participant menu.
Start and stop sending your video to all
participants who have “Video” beside their names
Using Bria 3.0 for Mac – Enterprise Deployments
Closing the video window stops sending
video to all participants who have “Video”
beside their name.
Starting a Conference with Video
When you start a conference, video works as follows:
• Start conference from dashboard: Video is not included immediately. You must start video for each
individual participant.
• Start conference from one established call: Video is included if the established call has video.
• Start conference from two established calls or from an attended transfer: Video is included with a particu lar
participant if that participant had video before. For other participants, you must start video individually.
Adding Video to an Existing Conference Call
Click the down arrow beside the participant and choose Start video. When you add video, the other party may
(or may not) start sending their video to you. You can add video, even if you do not have a camera, in order to
start receiving the other party’s video.
Click the Stop Video button to pause video for all participants who are currently receiving it.
Click the Start Video button to resume video for all participants whose video is paused.
How Video Is Shared
The conference host (the person who starts the conference) serves as the host for other video. Whatever the
conference host is receiving will automatically be sent to the other parties.
If the conference host pauses or stops video, other participants will no longer receive video.
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3.8 Voicemail
If your service includes voicemail and you have set up voicemail options (page 39), then when you have
voicemail messages, the voicemail icon appears at the top of the phone (the icon may inclu de a number). You
can click the icon to automatically connect to voicemail and listen to your messages.
Voicemail icon
3.9 Forwarding Calls
You can enable or disable forwarding so that calls will be forwarded to another number. You can set up
forwarding so that calls are always forwarded or so that calls are forwarded only when you are on another call.
If you are in an enterprise, ask your system administrator if you should set up forwarding through Bria. It is
possible that your system administrator has set up this feature on the PBX, so there is no need to set it up in
Bria.
T o enable forwarding, cli ck File > Account Settings. Cho ose an account and click Edit, then click the Voicemail
tab. For complete details, see page 39.
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3.10 Instant Messaging
Sending an IM
1. There are several ways to select the person to send an IM to.
From the Contacts tab Control-click on the contact and choose Send IM. The contact must have a
softphone address.
An active phone call If the person is a contact, choose Send Instant Message from the call panel
menu.
An active conference call If the participant is a contact, choose Send Instant Message from the participant
menu.
2. Type the message. Include emoticons and formatting, as desired.
To insert a return in the message, press Ctrl+Enter. (You can control the behavior of Enter and of
Ctrl+Enter; see page 41.)
3. Press Enter.
Click to edit the contact information
Message input area
Receiving an IM
When an IM is received, either the IM window or a Call Alert pops up. (To control which window appears,
choose Preferences > Application.)
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Conference IM—Group Chat
Group chat allows you to exchange instant messages with a group of people in the same session. All people
must have XMPP accounts configured in order to participate in group chat.
There is no limit to the number of particip ants in a group chat. You can also invite more participants during a
group chat session.
1. In the Address Book on the Contacts tab, select the desired contacts. Contacts must be online.
2. Right-click the last selected contact and choose Start Group Chat. The invitation dialog appears.
3. Change the message, if desired, and click Invite. The Group Chat window appears.
To invite more participants,
click here and select contacts
from the list that appears.
o remove a participant, select
he participant and click here
Leaving a Group Chat
To leave group chat, close the group chat window.
If you have started the group chat and you leave the session, the session continues with the remaining
participants.
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Viewing the IM Archive
You can view your recent IM activity for any contact or group chat session.
On the menu, choose View > Instant Message Archive. In the Archive window, select a contact from the list.
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3.11 Sending and Receiving Files
Sending Files
If you have an XMPP account, you can send files to another contact who has a Jabber address (meaning that
they have an XMPP account).
1. Right-click a contact and choose Send Files; a standard Open dialog box opens.
2. Select the files to send and click Open. The Send Files dialog appears with a “waiting” message. If you
want, you can cancel the send before the other person retrieves the file.
To cancel the file transfer before the other person retrieves the files, click Cancel.
Receiving Files
If you have an XMPP account, anothe r perso n with an XMPP address may se nd you fi les. The fol lowing dialog
appears, to allow you to save the file.
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4 Using the Resources
4.1 Contacts Tab
Add a Contact
Search field
The Contacts tab displays your contacts and lets you specify multiple contact methods for them, including:
• Softphone address
• Home phone number, business phone number, mobile phone number
Contacts are typically organized into groups. Bria includes built-in groups: “Family”, “Friends” and “Work”.
You can add more groups, as desired.
Filter and sort options
The online status of others.
See page 34.
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Populating the Contact List
At any time, but particularly when you first deploy Bria, you may want to populate t he contact list wi th contacts
from an external source.
From WebDAV or XCAP
If your system administrator has set up a WebDAV or XCAP server, then once Bria is configured to use this
server for contact storage, the contacts from that source will automatically appear in the contact list. From then
on, each time you add a contact, it will be stored on that server.
The contact list on WebDAV or XCAP is individual, not shared among users.
Synchronizing with the Mac Address Book
You can populate the Bria contact list by synchronizing with your Mac address book. In this case, you are
actually using your Mac address book from within Bria. When you start Bria, contacts are fetched from the
address book. When you add or modify a contact in Bria, the contact is actually saved in the Mac address book.
To synchronize with the Mac address book, set your contact list storage method to this value. See page 70.
Managing Contacts and Groups
Adding a Contact
Click , or control-click a group and choose Add Contact to Gr oup. The Contact dialog appears. See the
table below.
Double-click to set an avatar
Click to add another phone number field
Click to change the type of phone number:
“Softphone”, “Home”, “Work” and so on
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Delete this entry
Using Bria 3.0 for Mac – Enterprise Deployments
Field Description
Contact name Only the “Display as” name is required. This is the name that will appear in the call panel and the Call
Alert when this person phones you.
Group Click to show the list of groups and check each group to add this contact to.
See presence This box becomes enabled only if you have entered a softphone or Jabber address.
If you check this box, you will share your online status with this person; see page 34.
Intro Message This button becomes enabled only if you have entered a softphone or Jabber address.
If you choose to see this person’s online status, you can enter a short message.
Presence Sharing
Presence is shared by the account specified in the Accounts Settings window. T o see which accoun t is currentl y
being used for presence sharing, choose Bria > Account Settings; see page 39.
Adding a Contact using an Existing Address
You can add a contact by capturing existing information:
• If you are on a phone call with a person who is not a contact, click the Add to Contacts button in the call
panel.
• On the History tab, select an entry that is not a contact. Control-click and choose Add Contact.
The Contact Profile dialog appears. Complete the dialog as desired and press OK.
Take the appropriate action:
• Click Create a New Contact. Change the display name and group if desired. Click Allow.
• Click Update an Existing Contact. Select a different contact, if necessary. Change the contact method and
group, if desired. Click Allow.
If the contact method is Softphone or Jabber, an online status request is sent to this person. See “Sharing Online
Status” on page 38.
Changing Contact Information
To change the information for a contact, control-click the contact and choose Edit Profile. The Contact dialog
appears (see page 30).
Moving or Deleting a Contact
• To drag one or more contacts to a different group, select them and drag to the title bar of the new group.
• T o de lete one or more contacts, sel ect them, control -cli ck, and choose Delet e or Delete Sele cted Items. The
contacts are removed from this group. If a contact belongs to several groups, it is removed from all groups.
Adding, Deleting or Renaming Groups
Select any group, control-click, and choose the appropriate menu item.
Contacts that have no group appear under “Ungrouped Contacts.” You can delete, but not rename, this group.
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Using Contacts
Phone the person Control-click and choose Call, then click the desired number.
Send an IM Control-click and choose Send IM. See page 36.
Start a Group Chat session Right-click and choose Start Group Chat. Se e pag e 26
You can watch the contact’s
online status, if the contact has a
softphone address
See page 36 for the meaning of the online status icons.
See “Sharing Online Status” on page 34 for information on obtaining online
status information.
Contact Flyout
Double-click on a contact to show the Contact flyout. This flyout shows all the contact methods set up for the
contact. You can click a contact method to perform its action.
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4.2 History Tab
Incoming missed call
Outgoing call, either
attempted or established
Incoming call that was
answered
Using Bria 3.0 for Mac – Enterprise Deployments
Managing the List
You can control-click on an entry in a list to:
• Delete the call.
• Delete all entries in this list.
• Edit the profile if the entry is a contact.
• Add as contact. The Contact dialog appears. For more information on this dialog, see “Adding a Contact
using an Existing Address” on page 31.
Phoning from History
You can control-click on an entry to place a call to this person, using the contact method that was used for this
call.
You can:
• Control-click on an entry and select Call or Video Call to place a call to this person, using the contact
method that was used for this call.
• Place a call to this person and add them to a conference call that is in progress. For more information on
conference calls, see page 31.
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4.3 Sharing Online Status
You can publish your online status to contacts who have softphone address, and you can set up Bria to view the
online status of other contacts. Typical online statuses are available, on the phone, busy, and so on.
Online status of other people
Your online status
This person has no icon
because you are not
subscribing to her online status
This person is either logged out
or is not publishing his online
status
Sharing Online Status
Watching Others’ Status
When you create a contact by entering details in the Contact, the contact is automatically set up so that you
share status information. (If you created a contact by importing a contact list, it is not automatically set up to
shared. You must display the Contact Profile and check the presence checkbox.)
As soon as the presence checkbox is checked for a contact, Bria sends the contact a notification request. The
request asks that you be able to see that person’s status. If the person allows this request, then the icon beside
their name (in your Contacts) becomes color coded to specify their status.
Allowing Other Parties to See your Status (Publishing your Status)
Continuing from above, when the other person allows the notification request, your name is added to their
contact list. As soon as you are added to their list, a request is sent back to you requesting that they be able to
see you. Bria accepts this request automatically, and the other person can now see your status.
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Using Bria 3.0 for Mac – Enterprise Deployments
Setting the Presence Account
Online status information (presence) is always ha nd led th rou gh th e X M PP a cco un t (i f you have one). If you do
not have an XMPP account, it is handled through one of the SIP accounts; see the Accounts window. Do not
change the account that is used for presence unless instructed to do so by your system administrator.
Receiving an Online Status Request
When someone who is not one of your contacts has you as a contact on their end, you receive an Online Status
Request.
The request appears to you as an Online Status Request. You must respond to the request:
• Allow the request and create a new contact using this address. This option is selected for you if you do not
currently have a contact with this SIP address.
• Allow the request and update the contact to allow the person to see your presence. This option is selected
for you if you already have a contact with this SIP address but you were not previously sharing presence
with this person.
Button Result
Ignore The other person will not be able to see your status. The Online Status Request may appear again in this
session or a future session
Allow The other person will be:
• Able to see your status.
• Added to your contacts.
Because you allow the request, you will no longer be bothered by requests from this person.
In addition, this same request will automatically be sent from your Bria to the other person, so that you can
see their status.
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Setting your Online Status
Changing your Status
Click the down arrow beside the online status indicator on Bria, and select the desired value. See the table
below.
When your online status changes, the new status is sent to everyone who has permission to see your st atus.
Setting up Online Status Indicators
You can create a custom status indicator: click the down arro w beside the status indicator, and choose Custom
Message.
Indicator Meaning for your Status Meaning for Others’ Status
Available Either:
• You have set your status to this value.
• Bria has determined that you are logged on but not on the
phone or idle.
When you have this status, Bria will automatically detect when
you are idle or on the phone, and change the status to match.
Busy You have set your status to this value. Bria will never
automatically switch you out of this status; you must switch
yourself.
Away You have set your status to this value. Bria will never
automatically switch you out of this status; you must switch
yourself.
On the phone Either:
• You have set your status to this value. In this case, Bria will
never automatically switch you out of this status; you must
switch yourself.
• You started a phone call when your status was “Available”.
When your call finishes, your status reverts to “Available”.
Idle You have not moved or clicked the mouse or pressed a
keyboard key for the Idle period. To set the Idle period see
page 41.
As soon as you click the mouse or keyboard, your status
changes to “Available”.
You can contact this person.
You can contact this person.
You can contact this person.
You can contact this person.
You can contact this person.
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Using Bria 3.0 for Mac – Enterprise Deployments
Indicator Meaning for your Status Meaning for Others’ Status
Offline You have set your status to this value. The other person sees
you as offline, even though you are not actually offline. The
other person cannot tell the difference between this status and
you really being offline.
No icon Not applicable You are not watching the other person’s
The contact is either not logged on or else
is not set up to shared online status
information.
online status.
Adding Contacts to the Alert List (Buddy Pounce)
You can add a contact to the Alert List in order to re qu est to be notified when the online status of a contact
changes.
Right-click the selected contact or contacts and choose Add to Alert List. Th e Alert List icon ap pears beside the
contact.
When the contact’s status changes, a notification appears.
The time at which the contact’s
status changed
Click to phone or IM this person
Click to keep the contact on the alert list; the next time the
contact’s status changes, another notification will appear.
Or leave uncheck to stop receiving notifications for this
person.
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5 Configuring Bria
Choose Bria > Preferences. The Preferences window appears.
• When configuring Bria the first time, click the Accounts tab and set up the account. Then complete other
tabs as desired.
• After the initial setup, display whichever tab you want.
5.1 Configuring Accounts
In general, you will work with the Account Settings window only when advised to do so by your system
administrator. The only feature that you might set up on your own is call forwarding:
1. Choose Bria > Preferences fro m the menu, then click the Account tab. The Accounts window appears.
2. Select the SIP account and click the Voicemail tab.
In general, your system administrator will provide the values for fields in this tab. The only fields that you can
set to suit yourself are:
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• Always forward to this address: To always forward phone calls, click the box and enter the address to
forward to. Phone calls received on other accounts (if you have them) are not af fected by enabling this field.
Always forward works only when Bria is running.
• When on the phone, forward to: To forward only when you are on another phone call, click the box and
enter the address to forward to. Phone calls received on other accounts (if you have them) are not affected
by enabling this field.
Always forward works only when Bria is running.
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Using Bria 3.0 for Mac – Enterprise Deployments
5.2 General Preferences
Choose Bria > Preferences. The Application window appears. All the tabs on this window except for
“Accounts” are preferences tabs. These tabs let you control the way that you work with Bria.
Preferences – Application
This panel lets you set your preferences for general GUI behavior and lets you set up for login.
Login Options
The “Enable login screen” field is used only when you started up Bria with the “No login required” profile
(page 4) but in fact you do need to log in. To recover from this mistake:
• Click Reset login profile and quit Bria
• Start Bria again. The Bria Login dialog will appear. Select the correct option and log in.
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Preferences – Alerts & Sounds
This panel lets you control the alert box and lets you assign sounds.
Enable Alert Displays
You can control whether the Call Alert b ox is displaye d in
different situations. You can also control how you are
alerted to an incoming IM: either with a small IM Alert
box or with the IM window itself.
Assigning Sounds
You can assign specific sounds to a variety of actions or “events”.
1. Select the Enable sounds check box and select the check boxes for each desired event, or clear the Enable
sounds check box to disable all sounds.
2. If enabling sounds, you can change the sound for each event: select the individual event. The value in
Sound preference will change. Select the desired sound.
You can import sounds; these will be added to the list of sounds you can choose from when assigning a sound to
an event.
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Preferences – Devices
Using Bria 3.0 for Mac – Enterprise Deployments
Bria automatically detects devices at each startup, and selects the most appropriate device for each purpose. If
you do not like this selection, you can override it on this panel.
If you override a selection, it will ap pl y t he next time you start Bria, unless the device is no longer available, in
which case Bria will again select the device to use.
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Field Description
Headset Mode
Speaker
Microphone
Change these fields only if you want to override the devices that Bria automatically selected.
In both these fields, select the headset you are using.
The headset is the device that is usually used for audio out (the sound you hear) and audio in
(recording your voice). The only situation in which the headset is not used is when the Speaker
Phone button on the dialpad is pressed.
Therefore, unless you will always be using Bria in speakerphone mode, you must make a selection
here.
Select the headset in both the Speaker device field and Microphone device field.
Speakerphone Mode
Speaker Change this field only if you want to override the devices that Bria automatically selected.
Make the appropriate choice:
• Select the device that you want to use for audio out (the sound you hear) when the Speaker
Phone button is pressed. Make sure you select a speaker device (not the headset).
• Select None if you do not have a speaker phone. The Speaker Phone button on the dialpad is
disabled.
Microphone Change this field only if you want to override the devices that Bria automatically selected.
Make the appropriate choice:
• Select the device that you want to use for audio in (recording your voice) when the Speaker
Phone button is pressed.
It can be any microphone: it does not have to be the microphone on the device you specified as
the speaker device. For example, it can be the microphone on your camera.
• Select None if you do not have a speaker phone. The Speaker Phone button on the dialpad is
disabled.
Phone Ring Device
Device Change this field only if you want to override the devices that Bria automatically selected.
The device where you want to hear the phone ringing: the headset, the speakerphone, or none.
Volume The volume of the ringer.
Camera
Camera This field appears only on versions of Bria that include video functionality.
Change this field only if you want to override the devices that Bria automatically selected.
Select the camera model.
Miscellaneous
Zero-touch device
configuration
Typically, leave on. When device configuration is on, if you change your audio or video device,
Bria will automatically detect the new device and start using it.
Test Devices For information on the Test Devices button, see “Troubleshooting” on page 49.
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Preferences – Network
Using Bria 3.0 for Mac – Enterprise Deployments
Field Description
Network Connection Speed Select the type of network connection for your computer.
The sliders move to show the bitrate that will be used for sending and receiving. These rates are
typical rates for the selected configuration.
If you know that your computer and network can handle a faster sending speed, click Custom
and move the slider.
It is recommended that you not change the receiving speed.
You will know that you have set the sending speed too high if the remote audio is garbled.
You will know that you have set the sending speed too high if:
• The remote video shows black areas or is slow or jerky.
• The remote audio is garbled.
Y ou will know that you have set the sen ding speed too low if the audio is good but the video is of
poor quality (grainy).
Video Image Quality Select the desired quality for video.
Preserve bandwidth When this feature is on, Bria stops sending audio when you are not talking.
When this feature is off, Bria always sends audio, which uses more bandwidth but may result in
better call quality.
Typically off. However, if you are using a slow (dial-up or ISDN) connection, you may want to
turn it on.
Preferences – Audio Codecs
Change the settings on this tab only if advised to do so by your system administrator.
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Preferences – Video Codecs
Change the settings on this tab only if advised to do so by your system administrator.
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Using Bria 3.0 for Mac – Enterprise Deployments
Preferences – Call Automation
These settings let you configure how you want auto answer to handle incoming calls, when Auto Answer is
enabled. (To enable Auto Answer, see page 20).
Preferences – Contact Storage
Change the settings on this tab only if advised to do so by your system administrator.
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Preferences – Advanced
Field Description
Audio
Reduce device echo Turning this feature on improves sound quality. This feature is typically on.
Reduce background noise Automatically attempts to remove background noise.
Typically on for the speakerphone.
Automatic gain control This feature is typically on.
Use slower but more compatible video format Turning this field on may improve performance when running Bria on older
DTMF
Hold Method
hardware.
You may need to change the DTMF configuration if you cannot interact with
interactive voice response systems (auto attendants, voice-activated menus, and
so on).
Change this setting only if your VoIP service provider advises you to do so.
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A Troubleshooting
Choose Help > Troubleshooting to display the Troubleshooting window.
Testing Audio Devices
You can verify that your microphone and speakers are working and can set the volume to a comfortable level
without having to actually place a phone call.
F
Testing the Network Connection
You can verify that you are successfully connected to the network.
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Testing Audio Quality
While you are on a phone call, you can t est the quality of th e audio. Note th at to perform a valid t est, you should
be on an established call (not a call attempt).
Diagnostics
Only use this panel if instructed to do so by your support representative at your VoIP service provider.
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Using Bria 3.0 for Mac – Enterprise Deployments
B Glossary
AEC Acoustic echo cancellation. Processing of the au dio or vid eo signal t o reduce th e echo
effect that can arise with a speakerphone or that can arise if the sound from the
speakerphone or headphone leaks into the microphone.
AGC Automatic gain control. Processing of the audio or video signal to adjust the
microphone volume level so that the oth er party does not hear the distortion that
might be caused by too high a microphone input or too low volume (due to too low
input level).
Broadband Bro ad or wi de band width. In data transmissi on, the wider the ban d, the mo re data it is
possible to transmit in a given time span. A cable, DSL and ADSL connection to the
network provide broadband for data transmission. A dialup or ISDN connection
typically provide a narrow bandwidth for data transmission.
Codec The format by which audio or video streams are compressed for transmission over
networks.
Dial plan The rules that Bria follows in order to interpret the softphone address or phone
number that the user has entered and to modify the number or address, as require d, to
ensure that the call will be placed successfully.
DTMF Dual-tone multi frequency. DTMF is the system that is used in interactive voice-
response menu systems such as the menu system for accessing voicemail messages.
The DTMF system allows the user to interact with the menu by pressing keys on a
dialpad or keyboard.
IM Instant Messaging. A technology that lets users send text message and files for near
instantaneous delivery and display on each others’ computers.
IP Internet Protocol. A data-oriented protocol used for communicating data across a
network. IP is the most common protocol used on the internet.
IP address A unique number that devices use in order to identify and communicate with each
other on a computer network using the IP standard.
Media In a VoIP phone call, the audio and video portion of the information in a call.
Compare to “Signaling”.
MOV The Mac QuickTime mu ltimedia c ontaine r forma t. MOV files contain both audi o and
video data in a standard container that allows simultaneous playback.
MWI Message Waiting Indicator. An indicator that there is a voicemail message for the
owner of an account.
Narrowband In data transmission, the wider the band, th e more data it is possible to transmit in a
given time span. A cable, DSL and ADSL connection to the network provide
broadband for data transmission. A dialup or ISDN connection typically provide a
narrow bandwidth for data transmission.
Presence An instant messaging feature that allows users to share informa tion abou t their online
status.
Proxy See SIP account.
PSTN Public Switch Telephone Network. The traditional land-line phone network.
RFC Request for Comment. A document that describes an aspect of an intern et technology.
An RFC may be a proposed, draft or full internet standard.
RTP Real-time Transport Protocol. A protocol for delivering the media portion of a data
transmission over an IP network. SRTP is another media protocol.
Signaling In a VoIP phone call, the information in a call that deals with establishing and
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controlling the connection, and managing the network. The non-signaling portion of
the call is the Media.
SIMPLE protocol Session Initiation Protocol for Instant Messaging and Presence Leveraging
Extensions. The instant messaging (IM) protocol followed by Bria. It encapsulat e th e
rules for exchanging instant messages.
SIP Session Initiation Protocol. The signaling protocol followed by Bria for handling
phone calls.
SIP account An account that provides the user the ability to make VoIP phone calls. The account
encapsulates the rules and functions the user can access.
softphone address The address used to connect to a SIP endpoint. In other words, the “phone number”
used in a VoIP phone call. For example, sip:joseph@domainA.com.
SRTP Secure Real -time Transport Protocol. A protocol for delivering the media portion of a
data transmission over an IP network. SRTP is a secure protocol, which means that
the media is encrypted. RTP is another media protocol.
TCP Transmission Control Protocol. A transport protocol for delivering data over an IP
network. Other transport protocols are TLS and UDP.
TLS Transport Layer Security. A transport protocol for delivering data over an IP network.
TLS is a secure transport protocol, which means that all the data being transmitted
(signaling and media) is encrypted. Other transport protocols are TCP and UDP.
UDP User Datagram Protocol. A transport protocol for delivering data over an IP network.
Other transport protocols are TCP and TLS.
URI Uniform Resource Identifier. A name or address that identifies a location on the world
wide web. A softphone address is a type of URI.
URL Uniform Resource Locator . A U RI that both identifies a name or address and indicate s
how to locate it.
USB device Universal Serial Bus device. A device that follows a specific communications
standard. A headset may be a “USB type” of headset.
VAD Voice Activity Detection. A technology that detects if audio is a human voice or
background noise. Bria includes a feature (Preserve bandwidth on the Network panel
of the Preferences window) that controls whether audio is transmitted when VAD
determines that no one is actually speaking.
VoIP Voice over Internet Protocol. A variation of IP used for sending voice data over the
internet, in other words, used for making phone calls over the internet.
VoIP service provider A business that provides a VoIP service, allowing a user to connect to the internet in
order to make VoIP phone calls using Bria. The VoIP service provider sets up a SIP
account for the user.
WAV Or WAVE. A file format standard for storing audio on PCs.
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