Cortelco 2750 User Manual

OWNER’S INSTRUCTION
MANUAL
Four Line Auto-Attendant/Answering System
MODEL 2750
Table of Contents
1. UNPACKING AND INSTALLATION.......................................................................4
2. SYSTEM PROGRAMMING....................................................................................9
i
3. MEMORY SETTINGS ...........................................................................................18
4. MISCELLANEOUS SETTINGS ............................................................................19
5. ANSWERING SYSTEM ........................................................................................22
ii
6. TELEPHONE OPERATION...................................................................................33
iii
iv
6.20.3.4 Answering an Intercom Call while on an Outside Call ............................................41
7. USING STANARD TELEPHONES .......................................................................42
8. POWER FAIL OPERATION ..................................................................................43
APPENDIX A.....................................................................................................................................44
APPENDIX B - Installation Worksheet ...............................................................................................48
APPENDIX C - Toll Restriction Worksheet ........................................................................................49
APPENDIX D - Trouble Shooting Guide ...........................................................................................50
FCC INFORMATION.........................................................................................................................51
TELEPHONE REPAIR.......................................................................................................................52
LIMITED WARRANTY .....................................................................................................................53
v
THANK YOU
FOR PURCHASING THE
2750
Four Line Auto-Attendant/Answering Telephone
We want you to know all about your new Telephone.
How to install it, the features it provides, and the services you can expect from its use. We have included this information in your Owner’s Instruction Manual. The 2750 is one of our new Series 7 Telephones. It is a stand alone 4-Line Telephone or part of a 4­Line system consisting of up to 16 stations of 2740's, 2742's, or 2750's. The 2740 is our base unit. It has 4 line buttons, Intercom, Conference, Page, Transfer, Mute, Headset, Flash, Redial, Hold, 5 memory dial buttons, 40 Number Personal Directory, Type II Caller ID, Speakerphone, and 2.5mm Headset Jack. The 2742 Analog Adapter will support attaching an analog telephone to your 4-Line system. For example you can connect a cordless telephone, fax machine, or modem. These units will have an extension number and can share all 4 lines. The other telephone in our system is the model 2740. The 2740 has the same features as the 2750 except for the Answering System.
2
PLEASE READ BEFORE INSTALLING AND USING YOUR NEW
TELEPHONE EQUIPMENT.
SAFETY INSTRUCTIONS
Always follow basic safety precautions
fire, electrical shock, and injury.
1.
Read and understand all instructions
2.
Read all warnings
3.
Unplug this product from the wall outlet before cleaning
not use liquid or aerosol cleaners.
4.
Do not use the telephone near water
kitchen sink, laundry tub, swimming pool, or in a wet basement.
5.
Do not place this product on an unstable cart or stand
damage to the product.
6.
Use only the type power source indicated on the label.
supply to your home, consult your dealer or local power company.
7.
Do not place any objects on the telephone line cord
line cord will be walked on.
8.
Do not block or cover ventilation slots and openings
openings should never be blocked by placing the telephone on a bed, sofa, rug, or other similar surfaces. The telephone should never be placed near or over a radiator or heat register. The telephone should never be placed in a built-in installation unless proper ventilation is provided.
9.
Never spill liquid on the telephone or push objects of any kind through ventilation slots
Liquid or objects may touch dangerous voltage points or short out parts that could result in a risk of fire or electrical shock.
10.
Do not disassemble this product
voltages or other risks. Incorrect reassembly can cause electrical shock when the product is subsequently used.
11.
Do not overload outlets and extension cords.
outlet. Overloading the outlets can result in the risk of fire or electric shock.
12.
Avoid using a telephone during a local thunderstorm
electrical shock from lightning.
13.
Use only the power cord and batteries indicated in this manual
in a fire. They may explode. Check with local codes for possible special disposal instructions.
14.
Do not use a telephone to report a gas leak in the vicinity of the leak.
and follow all instructions marked on the product.
when using your telephone equipment to reduce the risk of
in the Owner’s Instruction Manual.
. Use a damp cloth for cleaning. Do
. For example, do not use near a bathtub, wash bowl,
. The product may fall causing serious
If you are not sure of the type power
. Do not locate the telephone where the
in the bottom of the telephone. The
. Opening or removing covers may expose you to dangerous
Some telephones require AC power from an
. There may be a remote risk of
. Do not dispose of batteries
.
3
1. UNPACKING AND INSTALLATION
1.1 Box Contents
The following items should be packed with your 2750. Please contact your dealer if any of them is missing.
2750 Phone (Main Body) 1 pcs
Handset 1 pcs
Handset Cord (Coiled Cord) 1 pcs
Line Cord 7ft 2 pcs
Short Line Cord 7” 1 pcs
Desk Stand 1 pcs
Power Adapter (Transformer 9VDC 500 ma) 1 pcs
Quick Start Guide 1 pcs
User Manual on Mini CD 1 pcs
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1.2 Telephone Part Identification
1 Telephone Base 10 VM Buttons (See below) 19 Redial Button
2 Handset Cradle 11 Line Buttons 20 Headset Button
3 Menu Button 12 Intercom Button 21 Hold Button
4 Delete Button 13 2.5mm Headset Jack 22 Key Pad Buttons
5 Review Up/Down Btn 14 Conference Button 23 Volume Up Button
6 Message Lamp 15 Page Button 24 Speaker Button
7 Multi-Angle LCD 16 Flash Button 25 Volume Down Button
8 Select Button 17 Transfer Button 26 Speaker
9 Calls Button 18 Mute Button 27 Handset Jack
Voice Mail Buttons (Item 10)
5
1.3 Installation
1.3.1 Overview
The 2750 is part of the 7 Series Multiline phone system. Up to 16 instruments may be connected in this system. All these devices use conventional telephone wiring. Wiring runs between stations may be a maximum of 600 feet.
1.3.2 Before Installation
In order to install your telephones correctly, you must determine the incoming wiring configuration. In most cases, incoming lines will be terminated in either RJ11 Single Line Jacks or RJ14 Double Line Jacks. If you are not sure of your incoming line configuration, contact your telephone line installer. All connection between the wall jacks and the telephones may be done with standard telephone modular cords. Please be sure that your modular cords have at least 4 wires in them. If you have RJ11 jacks, you will need two line adapters (not included) to connect to the 2750. These couplers take the single line wiring and convert it to double line wiring. These couplers should be available where you purchased your 2750.
1.3.3 Installation Configurations
1.3.3.1 Standard Configuration
The 2750 is initially configured so that each line is common at all stations. In other words, Line 1 at each telephone is connected to the same incoming line; Line 2 at each station is connected to the same incoming line, etc. This is commonly known as a “square system.” If this is suitable for your installation, you only need to connect the telephones to the telephone lines.
1.3.3.2 Private Line
A private line is connected to only one telephone in the system. No other phones in the system have access to this telephone line.
1.3.3.3 Unconnected Lines
It is also permissible to leave one or more lines unconnected.
1.3.3.4 Line 1
Line 1
MUST
be connected to the same incoming line on all phones for the system to function
correctly.
6
1.3.4 Phone Installation
1.3.4.1 Desk Mount
a. Connect the power adapter to the jack on the bottom of the phone. Plug the adapter into a wall
outlet which is not controlled by a wall switch. Use only a 9V DC 500mA, Class 2 adapter.
b. Connect the line cords. If you have RJ14 line jacks, you need only connect 4 wire line cords
between the wall jacks and the jacks in the base of the 2750. If you have RJ11 line jacks, you will need 2 line couplers as discussed in Section 1.3.2. Note that the jacks on the 2750 are numbered L1/L2 and L3/L4. Connect your incoming lines accordingly.
c. Select the desired viewing angle and install the desk stand. The desk stand can be installed in
two positions to give a choice of viewing angle.
d. Plug the coiled cord into the handset jack, and plug the other end of the cord into the base. e. Place the handset on the base.
1.3.4.2 Wall Mount
a. Remove the desk stand. The unit will then mount directly on a standard wall telephone jack. b. Connect the power adapter and the line cords. See Steps “a” and “b” above. Use the included
short line cord to connect to the mounting jack. Use one of the included long line cords to
connect to the other jack. c. Mount telephone to wall jack (RJ-11W). d. Plug the coiled cord into the handset, and then plug the other end of the cord into the base. e. Rotate the handset hook into the wall mount position and place the handset on the base.
1.3.4.3 Install Batteries (Optional)
The 2750 uses AC power from a standard wall outlet. As long as the telephone is connected to a wall outlet, it will operate using the AC power.
that is not controlled by a wall switch.
batteries fit into a compartment on the base of the telephone.
The display has a battery symbol whenever the batteries are low and need replacing or when no batteries are installed.
Please remember to plug your telephone into a wall outlet
The 2750 uses 3 AAA batteries for backup power. These
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Follow the instructions below to install or replace the batteries.
a. Make sure the AC cord is attached to the telephone and to a working electrical outlet. b. Turn the telephone over. c. Remove desk pedestal/wall mount bracket if attached. d. Remove battery door cover by using the tip of a ball-point pen, paper clip, or similar object to
release the battery door tab. e. Remove the old battery. f. Insert 3 new AAA size alkaline batteries. Note that we recommend ONLY alkaline batteries. g. Close the battery cover.
1.3.4.4 Assign a Station Number
Station 01 must be the first extension number assigned.
features on the 2750. Refer to Section 2.1 for detailed instructions on assigning station numbers.
1.3.5 Test Installation
This procedure should be used at each telephone after initial installation. It may also be used if you are having problems with your system. First, verify the three items below at each telephone in the system. a. Verify that the AC power transformer is connected to the 2750 and to mains power. b. Verify that Line 1 is connected to the 2750. c. Verify that a station number has been assigned. Now, verify that Line 1 has been connected correctly to all telephones. d. Press Line 1 at one telephone. e. Verify that the Line 1 LED is Green, the Speakerphone LED is red and that dial tone is heard. f. Verify that the Line 1 LED is red at each other station. To verify the connection of lines 2 – 4, perform the following steps at each telephone. a. Press Line 1. b. Verify that the Line 1 LED is Green, the Speakerphone LED is red and that dial tone is heard. c. Dial the telephone number for Line 2. Verify that the Line 2 LED flashes slowly. If it does not
flash, Line 2 may not be properly connected. d. Repeat the steps above using the telephone numbers for Lines 3 and 4 if applicable. Remember
that Lines 2, 3, and 4 may not be common at all telephones.
Station 01 is required for programming
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2. SYSTEM PROGRAMMING
2.1 Station Number Assignment
Each station must be assigned a unique station number.
until a station number is assigned.
a. Press b. Press the soft key under c. Press the soft key under
d. Press
Note:
function. Certain Features can only be programmed at station 01 and will only function at station 01.
2.2 Station Name Assignment
You may give a name to each of your telephones. During Intercom calls, the name that is assigned to the station will show with the Extension Number. Please note that it may take up to 24 hours for all stations to be updated with a name change. the steps below to assign a station name.
a. b. c. d.
e.
f.
g.
Repeat these steps for any additional stations you wish to name. The following table below shows which dialpad numbers to press for letters and special characters. Press the down arrow button below the display to leave an empty space. Press the
One phone in the system must be set as Station #01 in order for all the system features to
MENU
The choices are Station #01 through Station #16.
MENU
Press
MENU
Press soft key under
Press the
Press soft key under
or indicate “No Name” if no name has yet been given to station #01.
Press soft key under
DOWN ARROW
press soft key under
Use the dialpad numbers to enter the name for the desired station. Names may contain up to 16
characters.
Press the soft key under
. The display will read “
to exit.
. The display will read “
ENTER.
Down Arrow
ENTER.
CHANGE
repeatedly until you see the station number that you want to name, and then
CHANGE
To assign a number to a station:
Phone Setting ENTER CHANGE
repeatedly until the display reads “
SAVE.
. The display will show the currently assigned station number.
repeatedly, until the desired station number is displayed.
Station names must be assigned at Station 01.
Phone Setting
The display will show the currently stored name for station #01,
if you wish to store a new name for station #01, or press
.
DELETE
2750 telephones will not function correctly
Follow
Station Naming
button to make corrections.
0 0
1 , - ' & . ( ) 1
2 a b c 2 A B C
3 d e f 3 D E F
4 g h i 4 G H I
9
5 j k l 5 J K L
6 m n o 6 M N O
7 p q r S 7 P Q R S
8 t u v 8 T U V
9 w x y Z 9 W X Y Z
* *
# #
2.3 Line Configuration/Type
While Line 1 must be shared at all stations, Lines 2, 3 or 4 may be unconnected or may be connected to private lines.
COMMON:
This is the factory setting for all lines. This setting assumes that the line is connected to
the same telephone number at all stations.
PRIVATE:
Use this setting at any telephone that is connected to a different telephone number than the corresponding line at the other stations. For example, you may connect your private telephone number to Line 3 at your station instead of connecting your station to the common Line 3. In this example, you would set Line 3 at your station as PRIVATE.
UNCONNECTED:
Use this setting at any telephone that is not physically connected to all of its lines.
2.3.1 Line Connections/Configuration
a. b. c. d. e.
Press
MENU
Press soft key under Press the
DOWN ARROW
Press soft key under Press the soft key under
. The display will read “
ENTER.
repeatedly until the display reads ”
ENTER
. The display will show the line connection setting for Line 2.
CHANGE
Phone Setting.
Line Connections.
repeatedly, until the desired line connection setting for Line
2 is displayed. The choices are:
L2: COMMON (factory setting)
L2: PRIVATE
L2: UNCONNECTED f.
Press the soft key under
NEXT
to see the current setting for Line 3, and repeat steps c, d, and e
to change the settings for Lines 3-4.
g.
Press
MENU
to exit.
2.4 Loop Voltage Detector
The status indicators of your 2750 telephone are designed to light when a fax machine, modem, or standard telephone is using a line. If the line status indicators of your 2750 telephones light when no telephone is using the line or do not light when a standard telephone is using the line, the loop voltage detector setting may need to be adjusted. The factory setting of 48 volts is appropriate for most
10
installations. This value can be changed to either 24 volts or 12 volts or the feature can be turned off.
To set Loop Voltage Detector
a. b. c. d.
Press
MENU.
Press
DOWN ARROW
Press soft key under Press
DOWN ARROW
current setting
repeatedly until “
ENTER
.
repeatedly until “
Advanced Setting
Loop Detect
:” appears in the display, along with the
” appears in the display.
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e.
Press the soft key under
CHANGE
repeatedly until the desired loop detect setting is displayed.
The choices are:
Loop Detect: 48V (factory setting) Loop Detect: 24V (24 volts) Loop Detect: 12V Loop Detect: OFF
f.
Press
MENU
to exit. If a line indicator at your 2750 telephone stays lit because there is no telephone line connected, and you wish to turn it off, do not use this feature, but set this line at this station to UNCONNECTED
2.5 Ringer Configuration
The ringers for each outside line are controlled individually at each telephone. There are three possible settings for each line ringer:
RINGER ON DELAYED RING
: The line will ring normally.
: The line will start ringing after the first 20 seconds. This is useful if all phones are
answered at a central location.
RINGER OFF
: The line will not ring. In all these cases, the line indicators will flash to signal an incoming call. You can always answer a ringing line, whether or not it is ringing audibly at your telephone, by pressing the flashing line button.
2.5.1 Ring Timing
a. Press MENU. The display will read “Phone Setting” b. Press soft key under ENTER. c. Press the Down Arrow repeatedly until “Ringer Settings” appears in the display. d. Press soft key under ENTER. The display will show the current ringer setting for Line 1. e. Press the soft key under CHANGE repeatedly, until the desired ringer setting for Line 1 is
displayed. The choices are: L1 Ringer: ON (factory setting) L1 Ringer: DELAY L1 Ringer: OFF f. Press the soft key under DOWN ARROW to see the current ringer setting for Line 2. Repeat
steps c - e to change the ringer settings for Lines 2-4. g. Press MENU to exit.
2.5.2 Distinctive Ringing
All lines are initially set to ring with Ring Sound #1. Each outside line may be assigned one of seven other distinctive ringer tones. This can be used to easily identify a ringing line or ringing phone. To assign distinctive rings to one or more lines:
a. b.
c.
Press
MENU
Press the
Press soft key under
. The display will read “
DOWN ARROW
ENTER.
Phone Setting
repeatedly until ”
Distinctive Ring
” appears in the display.
The display will show the distinctive ring setting for Line 1.
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d.
Press the soft key under
CHANGE
repeatedly, until the desired distinctive ring setting for Line
1 is displayed. There are eight choices. e.
Press the
DOWN ARROW
to see the current setting for Line 2, and repeat steps c and d to
change the settings for Lines 2-4. f.
Note:
Press
MENU
to exit.
When a distinctive ring setting is displayed, it may be heard by pressing the soft key under
CHANGE.
2.5.3 Off-Hook Ringing
When a ringer is set to
ON
or
DELAYED
, an incoming call will cause a double ring every 15 seconds is the phone is in use. This feature is called “off-hook ringing” and can be disabled. To disable off­hook ringing
a. b.
Press
MENU.
Press the soft key under
NEXT
repeatedly until “Off Hook Ring” appears in the display, along
with the current setting. c. d.
Note:
Press the soft key under
Press
MENU
CHANGE
to exit.
to change the setting.
Off-Hook ringing does not function on intercom calls. However, the line lamps will flash to
indicate an incoming call.
2.6 Intercom Call Response
The 2750 may be configured to respond to intercom calls in one of three ways:
INTERCOM HANDSFREE:
When an intercom call is received, the telephone will ring once and then
give a triple alert tone. The phone will then automatically answer the intercom call on speakerphone.
INTERCOM RING:
intercom ring. The call may be answered by lifting the handset or pressing the
INTERCOM VOICE:
When an intercom call is received, the telephone will ring repeatedly with the
SPEAKER
button.
When an intercom call is received, the telephone will ring once and then give an alert tone. After this the calling party will be connected. To respond to the calling party, either lift the handset or press the
Note:
When an intercom call is received while an outside call is in progress, the 2750 will ring with a
SPEAKER
button.
single intercom ring regardless of the intercom ringer setting
2.6.1 Configuring intercom call response:
a. b. c. d. e. f.
Press
MENU
Press soft key under Press the
Down Arrow
Press soft key under Press the soft key under Press
MENU
. The display will read
ENTER.
repeatedly until
ENTER
. The display will show the current intercom setting.
CHANGE
to exit.
Phone Setting
Intercom Prefs
appears in the display.
repeatedly, until the desired intercom setting is displayed.
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