Page 1
User’s Guide
Wide Format Scanners
Models: IQ 2400 and IQ 4400 series
September 2012
Page 2
About this Guide 2
How to install new firmware? ............................................................ 53
Contents
Contents ........................................................................................... 2
About this Guide ............................................................................. 2
Overview of the Scanner ................................................................ 4
Scanner front view: ................................................................................. 4
Scanner rear view: .................................................................................. 5
Installation........................................................................................ 6
System requirements .............................................................................. 6
Installation step by step ........................................................................... 6
Turning the Scanner ON and OFF ............................................... 23
Main power switch ................................................................................. 23
Sleep and wake modes ......................................................................... 24
Automatic shut down after idle tim e .................................................. 25
Loading Originals into the Scanner ............................................ 26
Load, face up, at the scanner’s center .................................................. 26
Automatic loading .................................................................................. 26
Manual loading ...................................................................................... 27
Unloading the original after scan ........................................................... 28
Soft Handling ........................................................................................ 29
Setting the input size ............................................................................. 29
Scanning ........................................................................................ 30
Software applications for scanning ........................................................ 30
Running applications from the scanner panel ....................................... 30
Batch scanning ...................................................................................... 30
Monitoring your scanner with WID E system ........................................... 31
Maintenance ................................................................................... 33
About scanner maintenance ................................................................. 33
Cleaning the scan area ......................................................................... 33
Overview - Key maintenance points - Cleaning .................................... 34
Calibration ............................................................................................. 41
Replacing the glass plate ...................................................................... 45
Replacing the glass plate ...................................................................... 45
Replacing the glass plate – Overv iew of key parts ................................ 47
Downloading New Firmware ................................................................. 53
What is Firmware? ........................................................................... 53
When do I need new firmware? ........................................................ 53
How to identify the firmware vers ion running in the scanner? .......... 53
Trouble Shooting .......................................................................... 54
How are errors reported on your syst em ............................................... 54
Correcting common errors .................................................................... 54
Technical assistance ............................................................................. 54
Problems Related to Scanner Inst al lation ............................................. 55
Problems Related to Operation of the Scanner ..................................... 56
Problems Related to the Scanning Results ........................................... 59
Appendixes .................................................................................... 60
Important safety instructions ................................................................. 60
Regulations ........................................................................................... 61
About this Guide
This guide explains how to operate an d m aintain your wide format scanner.
The guide assumes basic knowledge of your computer and operating
system and does not repeat material from their documentation.
Be sure to refer to:
1. The
2. The readme.htm file in the ws folder on th e WIDEsystem TOOLS CD-
Installation section – describes correct installation of your scanner
drivers.
ROM. Contains the most current installation and OS compatibility
issues.
Page 3
About this Guide 3
3. WIDEsystem TOOLS Help – After installing your drivers , open
WIDEsystem and press F1. Contains information on using the
WIDEsystem application and Scanner Maintenance software.
This user’s guide covers the following models:
Scanner Model Description
All above models are ENERGY STAR
IMPORTANT: Be sure to use the WIDEsystem TOOLS CD-ROM that
came with your scanner or a newer version. Out-of-date versions of
WIDEsystem software may not detect your scanner model.
NOTE: Windows Compatibility - Your scanner and drivers are tested
and developed to support the most current active Microsoft Windows
version OS systems. Drivers and interface support in regard to specific
Windows versions will follow the Microsoft Support Lifecycle Policy. The
compatibility specifications can therefore change accordingly. The most
current OS compatibility specific ations and drivers will be available on your
manufacturer’s website.
®
compliant.
IQ 2400 Series 24” color scanner
IQ 4400 Series 44” color scanner
Page 4
Overview of Scanner 4
Scanner lid
Release buttons for opening scanner lid (for maintenance)
Insertion slot for document feeding
Operator’s Panel
Paper feeding guides
Paper return guides
One Touch buttons
Paper forward button
Paper ready indicator
Error indicator
Power button and indicator
Paper backwards button
Overview of the Scanner
Below: The parts, buttons and areas you need to recognize for using the scanner.
Scanner front view:
Page 5
Overview of Scanner 5
Connection panel
Release buttons for opening scanner lid (for maintenance)
Paper return guides
Interface connections – USB, Gigabit
Main power connection socket
Main power switch
I 0
Scanner rear view:
Page 6
Installation 6
media to run out.
1
Installation
Follow the steps below for quick and easy installation of your scanner an d scanner drivers.
System requirements
• PC or supported workstation. Recommended requirements: Core 2 process or, 2 GB RAM, 5 GB of available hard drive spac e, USB 2.0 interface.
• Compatible Windows operating system – View the ws/readme.htm file on the WIDEsystem TOOLS CD-ROM.
• Enabled USB port on your PC.
• The WIDEsystem TOOLS CD supplied with your scanner.
• Scanning software and/or compatible third party software.
• Grounded power outlet.
• PC with USB port or enabled Gigabit port.
NOTE: Gigabit interface compatibil i ty and speeds depend on your scanner model.
Installation step by step
See the section on Software Applications for Scanning »
Your scanner should be placed either on the specially designed stand-alon e floor stand
or on a sturdy table. Make sure there is enough space behind the scanner to allow the
Set up the scan station
IMPORTANT: DO NOT YET CONNECT THE SCANNER TO
POWER OR PC.
See also the Safety Instructions at the end of this operator’s
guide
Page 7
Installation 7
2
Install WIDEsystem and scan/copy software on your PC
IMPORTANT: WIDEsystem contains your essential scanner drivers. You must install
WIDEsystem before you connect the scanner or install any scanner software applications.
1. Insert the WIDEsystem TOOLS CD-ROM into your PC. Normally the setup program interface will
start automatically. If it does not, locate the setup.exe file on the CD and start it manually.
2. Follow the instructions on your screen to install the WIDEsystem software and scanner drivers.
Reboot the PC when asked to do so to complete installation.
3. Remove the CD when done with installati on.
4. To verify correct installation of WIDEsystem: the WIDEsystem icon will be visible in your system
tray.
5. After installing WIDEsystem, install the Sc an & Copy software you will be using with the scanner.
Select the required installation options for the Scan & Copy software from the WIDEsystem
TOOLS CD or from a third-party installati on CD.
IMPORTANT: During all installati on steps, be sure to sel ect “YES” if W indows asks you to allo w
the software to access the network.
CAUTION: DO NOT YET CONNECT THE SCANNER TO POWER OR TO THE PC.
This is to ensure your own personal safety and to help protect your device from potential
damage during cleaning in the next steps
6. After installing software, leave the P C ON as you perform the n ext steps to prepare an d setup the
scanner.
Page 8
Installation 8
4
3
Clean the scanner feeding bed
This is the flat surface in front of the i ns ertion slot. Wipe thoroughly so dir t
and dust are not dragged into the scan area with the original.
Open the scanner lid –
Press the lid release buttons
The internal scan area should be wiped clean for any dust accumulated
during packaging and shippin g. The scan area is under the scanner lid so
you have to open it. The scanner lid release buttons are at the back of the
lid.
1. Stand at the front of the scanner.
2. Push down on the lid and simultaneously slide both release buttons
towards the scanner’s center wit h your fingers until you feel them
unlock.
3. Use your other fingers to grip the edge of the lid.
Page 9
Installation 9
6
5
Open the scanner lid – Pull the lid back
Retain pressure on the lid release buttons and your grip on the lid edge as
you pull the lid backwards towards your body. Open the scanner lid all the
way back.
Clean the internal scan area
Wipe the internal scan area free of dust. Use a dry lint-free cloth.
If you detect smudges on the glass that c annot be wiped clean with a dry cloth, ref er to
this guide’s section Cleaning the s c an area for instructions on thoroughly cleaning the
scan area in connection with scanner m ai ntenance.
Page 10
Installation 10
8
7
Connect the power cable to the scanner
Connect the scanner power cable to the scanner‘s main power connection socket. The
main power connection socket is at the scanner’s back.
Connect power to the wall outlet
Connect the other end of the scanner power cable to the power outlet.
CAUTION: The scanner is equipped with a three-wire (pin) grounding type plug. If
you cannot insert the plug into your outlet, contact your electrician to rep lace the plug or
outlet to ensure a grounded power co nnec tion. Do not try to defeat or ignore the pur pose
of the grounding-type plug.
Page 11
Installation 11
9
Turn on the scanner
Turn on the main power switch at the back of the scanner
Page 12
Installation 12
11
10
Connect the USB interface cable to the scanner
Initial installation and activation of the scanner is easiest using the USB
connection.
1. The interface-connection-panel is found at the back of the scanner – on its left side
2. Connect the B-connector end (square shaped) end to a U SB port on the scanner.
NOTE: For Gigabit enabled scanner models: The installation wizard will instruct
you on installation and activation of the gigabit interface later in the i ns tallation process.
For now – only connect the USB.
Regulatory Notice: Your scanner product has been tested to comply with the EMC Standards
EN55022 and FCC, Part 15. To maintain compliance, only use the interface cables supplied with the
scanner.
1. On the PC, verify that WIDEsystem is running – the WIDEsystem icon should be
2. If WID E system is not running, locate the WIDEsystem entry under your
3. Make sure the USB cable is connected to the scanner as instructed in a
4. Connect the A-connector end (flat end) to a USB port on your computer.
This applies also for Gigabit enabled models.
when facing the back.
Connect the USB interface cable to the PC
visible in your system tray.
Programs menu and start it manually.
previous step.
NOTE: It is recommended to use an availab le USB port on the back of the PC.
Using USB ports on the front can affect performance on some PC models.
Page 13
Installation 13
Scanner installation
Scanner installation
13
12
1. The dr iver will detect the scanner and start the sc anner installation wizard.
2. On first time installations, the WIDEs ystem Scanner Installation Wizard should
3. If t he installation wizard does not start up, perform one or more of the following:
1. Click Next and follow the instructions on your screen to install the scanner on
2. Most of the scanner installation process is automatic.
3. Wait until the completion message appears
4. Press Next when done.
The Installation Wizard starts up
start after 20 seconds.
a. Unplug and reinsert the USB connections to scanner and PC.
b. Ensure the USB cable is connected firmly at both ends.
c. Try a different USB port on the PC.
d. Make sure the USB is inserted into the port marked for USB at the back
of the scanner (and not, for example, the Ethernet port).
Windows installs the scanner
your PC.
IMPORTANT: During a ll installation steps, be sure to select “YES” if Windows
asks you to allow the software to access the network.
Page 14
Installation 14
Scanner Installation
14
Set energy-star idle time preference
On delivery, the scanner is set for automatic entry into sleep mode after a preset
idle time, i.e., the length of time t he s canner is not active. The default idle tim e
setting for energy star compliancy is 15 minutes.
You may wish to prolong it to avoid frequent automatic shutdowns.
Set a new idle time or select do not sleep to deactivate automatic entry into
sleep mode.
Page 15
Installation 15
Scanner Activation
15
You must activate your scanner with its licence before you can use it.
Please follow the Scanner Activation Wizard’s instructions.
NOTE: Your supplier may have pre-activat ed the scanner for you. If the scanner is pr eactivated, the wizard will skip this step and following steps 16a, 16b.
About license keys and activation codes:
• You will need to enter your license ke y that came with your scanner.
• Contact you dealer if you do not have a license key.
• Online activation will only require the license key.
• Manual activation will additionally require an activation code. Activation codes can be
To activate the scanner:
1. Press the Activate button to st ar t the activation wizard.
2. You are pr esented with 2 ways to activate the scanner – Online and Manual.
3. If your PC i s connected to the Internet, choose Online activation, otherwise choose
4. If you chose Online, proceed to the instructions in step 16a (and sk ip 16b). If you chose
Activate the scanner
obtained from your dealer or through the manufacturer’s License website. Follow the
instructions Manual Activation (below) to obtain an activation c ode through the
manufacturer’s License website.
Manually
Manual, proceed to the instructions in step 16b (skip 16a).
IMPORTANT: During all installation steps, be sure to sel ect “YES” if Windo ws asks you to
allow the software to access the network .
Page 16
Installation 16
Scanner Activation - Online
16a
Online activation
Online activation is very easy. You only need your license key.
When you choose Online as the activ ation method, the dialog shown on the top ri ght appears.
1. Enter you license key in the designated field.
2. The key will be authenticated online r ight after it is entered and if valid, a green tick
will appear as shown in the dialog s hown on the right-middle.
3. Press the Activate button to continue.
4. The Success dialog will indicate successf ul activation.
Page 17
Installation 17
Scanner Activation - Manual
16b
Manual activation
• Have your license key read y bef or e proceeding. If you don’t have
one, contact you dealer.
• Manual activation uses an Activation Code. To produce an activ ation
code, you will need your license key and the scanner’s ID which is a
serial number or hardware ID. The scanner’s ID is read off the
scanner and displayed by the wizard (*1).
• You will need to access the internet (from any device). Here you can
enter the 2 values - license key and ID to get an activation code.
• Follow the instructions below:
1. When you choose Manual as the activation method, you will be
asked to enter an activation code in the empty field. Click Next
to obtain an activation code.
2. The Manual activation wizard will display instructions. Please
note the actual scanner’s ID - hardware ID or S/N (serial
number) supplied by the wizard (*1). You will need this ID to
obtain the activation code in the next steps.
3. Go to www.Licenseactivate.com.
4. In the web interface titled License Activation, ent er your license
key in the designated field.
5. Enter the scanner’s ID - hardware ID or S/N that is supplied by
the wizard as describe in step 2.
6. Note or copy the Activation Code produced by the
Licenseactivate.com website (*2).
7. Enter or paste the activation code in the manual activation
wizard dialog (*3) and press Next.
8. The system will activate the scanner. Upon completion, the
system will display the success message.
Page 18
Installation 18
Scanner Installation – Change n etwork name
17
Change the scanner’s network name ( opt ional)
NOTE: This step only appears with licensed Ethernet supported scanners as
detected during activation.
You may wish to change the default name of the scanner to comply with your
organization.
Test network connection using the “Test” Button. Use “Settings...” to change network
configuration.
Click Next when done.
Page 19
Installation 19
Scanner Installation
18
Transportation of your scanner could have slightly moved the cameras and they need to be
realigned.
1. Press Calibrate to start the wizard.
2. Follow the wizard’s instructions to perform camera alignment.
3. If you did not clean the internal scan area/glass as instructed in the previous installation
steps, then do so now.
4. You will be asked to insert your calibration sheet that came with the scanner.
5. Be sure to align the sheet arrow with the scann er middle arrow.
6. Press the Camera Alignment button. The system will do the rest.
7. The wizard will notify you when calibration has completed successfully.
8. Upon successful completion, remove the calibration sheet.
9. See also the Scanner Maintenance and Calibration Guide for complete and illust rated
instructions.
Calibrate the scanner – camera alignment
Page 20
Installation 20
Scanner Installation
19
The scanner has been installed correc tly when you see this message.
For models that supports Gigabyte, pr oceed to the steps for enabling gigabyte on
the scanner plus sharing it on the network.
For USB only scanners - you can also choose to share the scanner on the network.
Instructions for sharing USB scanners on the network follow below.
Installation complete
Page 21
Installation 21
Enabling Gigabit Interface
scanner without a gigabit connecti on.
20
Enable Gigabit Ethernet Interface (optional)
For scanner models with gigabit interface support
For gigabit enabled scanners - Optimal speed according to specifications may
require you connect the scanner to a gig abit connection. If network instal lation was
skipped earlier here is how to add the sc anner manually.
To enable gigabit interfacing:
1. Disconnect the USB connection to your PC
2. Connect an approved gigabit cable to the scanner Ethernet interface
socket at the scanner’s back.
3. Connect the other end of the gigabit cable to your LAN.
4. Open WIDEsystem – if not already open, double--click the WIDEsystem
icon in the system tray.
5. Press the Refresh Scanner List button
6. The system will automatically include and share the scanner on t he
network and enable scanning at gigab it speeds.
NOTE: Use only an approved gigabit cable. Full specified performance cannot
be guaranteed with other cables or normal LAN cables.
NOTE: WIDEsystem will provide a warning if you are running on a gigabit
Page 22
Installation 22
Set up USB connected scanner for sharing on the network
compatible scan/copy software.
21
Set USB scanner for sharing on the network (Optional)
For USB only (non-gigabit) scann er models
You can enable other PCs on the LAN to use the USB connected scanner. This is called “Sharing”.
After activating the scanner, You can s et it up as a “shared scanner” through WIDEsystem.
NOTE: These instructions apply only for scanner s using USB interfacing to PCs. Gigabit
scanners will be shared automatical ly. See the previous instructions for enabling gigabit on models
that support it.
1. Make sure your PC with the scanner con nected via USB is connected to the LAN.
2. Double -click on the WIDEsystem pr ogram icon and select the Network t ab.
3. Select the option: Share the scanner on the network.
4. Press the OK button to accept the sett i ngs .
On most LAN systems, this is all you have to do. However, some systems will require Advanced
settings, such as specific communication port numbers. Contact your LAN administrator for
information regarding Advanced settings.
NOTE: Open WIDEsystem and press the <F1> key for viewing complete on-line help regarding
the Network setup procedures and options including Advanced settings.
NOTE: PCs on the LAN that will use the scanner must be installed with WIDEsystem and
Page 23
Turning the Scanner ON/OFF 23
Turning the Scanner ON and OFF
Main power switch
The main power switch is at the back of the scanner. Press the left side of
the switch (marked “I”) to turn the main power to ON. Press the right side of
the switch (marked “0”) to turn the main p ower to OFF.
Scanner ready to scan
The scanner is ready for scanning when the power LED turns green. The
scanner starts up in Wake mode (see n ext section).
Main power switch is at the back of the scanner. Press “I” for ON and “0” for OFF.
Self test procedure
When you turn the main power ON, t he s canner runs a short self-test
procedure. This takes less than one minute. The 3 LEDs on the panel will
be on during the self-test procedure.
Scanner ready – in Wake mode.
You can leave the main power switch per manently ON and control scanner
power through its Sleep and Wake modes.
All LEDs are on during self-test
Page 24
Turning the Scanner ON/OFF 24
Sleep and wake modes
With the main power switch ON, scanner power can be set in Sleep mode
and Wake mode. Sleep mode is the energy saving mode. The scanner
cannot scan when in the Sleep mode. Wake mode is the full power ON
mode for scanner operation.
The scanner will go from Wake mode into Sleep mode:
• Automatically: after a set idle tim e (see
• Manually: when you hold the power button down for 3 seconds.
Sleep mode options below).
Hold down the power button to enter Sleep mode.
Scanner in Sleep mode – Power LED is red
The scanner will go into Wake mode from Sleep mode:
• When you feed a document into the scanner.
• When you press the power button.
Scanner in Wake mode – Power LED is green
Page 25
Turning the Scanner ON/OFF 25
Automatic shut down after idle time
On delivery, the scanner is set for automatic entry into sleep mode after a
preset default idle time, i.e. t he l ength of time the scanner is not active. You
can prolong or shorten the idle time v alue to match your normal workflow.
NOTE: You will be prompted to change the i dl e time during installation.
If you have done this you can omit this step unless you wish to reset.
To change/set the sleep mode options:
4. Open WIDEsystem - double-click the WIDEsysem icon in the
system tray.
5. Select the Timer Tab.
6. Select or deselect the Enter Sleep mode automatically option.
7. If you do not select the Enter Sleep mod e automatically option, you will
need to use the manual method for entering sleep mode by holding the
power button down for 3 seconds.
8. If you do select Enter Sleep mode automatically option, proceed to the
next step to set the Idle time value.
9. Set the value Idle time before entering sleep. This is the number of
minutes the scanner can stand idle before entering the sleep mode on
its own.
10. Press Apply to download your settings into the scanner’s memory.
• Wake - by pressing power
Sleep Mode options in the WIDEsystem program – Timer tab
NOTE: With the scanner main power ON, the scanner can be also be
brought into Wake-up and Sleep modes manually even while the Enter
sleep mode automatically opti on is selected.
button on
the panel or inserting a document for scanning.
• Sleep – by pressing and holding down the power button for 3 seconds.
You can choose to disable automatic entry into Sleep mode entirely if you
want only manual activation of the sleep mode or, you can leave it enabled
and retain both manual and automatic functions.
Page 26
Loading Originals 26
Loading Originals into the Scanner
Load, face up, at the scanner’s center
Load your document with the image s ide facing upwards. Align
the center of the document with the center arrow marking on
the scanner bed.
Use the standard size markings to help align the document for a straight
scan path.
You can use
are available in the scan/copy application.
NOTE: The availability of the automatic and manual loading options
will depend on your
scanner model.
automatic loading or manual lo ading. These loading options
scan/copy software and its level of compatibility with the
Automatic loading
With automatic loading, the scanner takes the original as soon as you
insert it in the paper slot. Automatic loading is reliable for most jobs and
especially useful for batch scanning jobs.
1. Make sure the Paper handling option “ A uto load” is set in your
scanning application.
2. Align the center of the document with the c enter arrow marking on the
scanner bed.
3. Push the original into the insert ion slot until you feel it contact the
rollers and the Paper Ready LED lights green.
Load the paper, face up. Hold with both hands and align the document’s center with
the scanner center marking.
Paper Ready LED green just before the paper feeds
4. The scanner will grab the original automatically and move it into start scan position.
5. A delay factor can be set in the scannin g application. The delay will
give you time to control straight positioning of the document if you feel
the scanner is grabbing the original too f as t.
Page 27
Loading Originals 27
Manual loading
1. Make sure the Paper handling option “ Manual” is set in your scanning
application.
2. Align the center of the document with the c enter arrow marking on the
scanner bed.
3. Push the original into the insert ion slot until you feel it contact the
rollers and the Paper Ready LED lights green.
4. While holding the original in plac e with one hand, use the other hand to
press and hold down the Paper Forward button on the scanner.
When Paper Ready LED is green – press the Paper Forward button
5. The original moves into the start-scan posi tion.
Page 28
Loading Originals 28
Unloading the original after scan
1. Press the Paper Backward button to eject the original back to the
scanner feeding bed (towards you).
2. Press the Paper Forward button if you wish to eject the ori ginal out
the back of the scanner.
Page 29
Loading Originals 29
Soft Handling
The Soft-handling option can be selected in your scan application. Softhandling means that feeding and scanning are slowed down. You can use
the option with both Manual and Automatic loading.
NOTE: The availability of the soft handling load option depends on
your scan/copy software and its level of compatibility with the scanner
model.
Use Soft-handling with
1. Old, curled or creased originals that trigger a paper jam. See Trouble
Shooting – Paper Jam error for correcting a paper jam error.
2. Fragile originals you want passed de li c ately through the drive system.
Setting the input size
The Input size defines the scan area. You enter the input size in your
application’s input size dialogs.
NOTE: The availability of the Input s ize options described below will
depend on your
scanner model.
3 ways to set find and set the input size:
1. Use automatic size detection - The scanner will detect the edges of
the document and calculate the input s i z e for you.
2. Set a standard size - common standard sizes are marked on the
scanner bed. Use these markings to determine which standard size
matches the original and then select that size in the application’s input
size dialog.
3. Set the size manually for irregular sizes. Measure your document with
the inch/cm ruler on the scanner bed. Enter yo ur width measurement in
the width setting field in your appl ication’s input size setup dialog. You
can also measure and set a length value or choose automatic length
detection.
scan/copy software and its level of compatibility with the
Page 30
Scanning 30
Scanning
Software applications for scanning
Your scanner is controlled throug h s can, copy or imaging software installed
on your PC.
Optimal full featured scanning functionality is obtainable through scan
and copy software specifically developed for compatibility with your scanner
model. See the scanner manufacturer’ s website for information on scanner
software and compatible third-party applications.
Running applications from the scanner panel
Normally you would control the scan ner from your PC through your scan
software user interface. However , your scanner also supports one-touch
buttons that enable you to trigger scanner compatible software from the
scanner panel. Configuration of your one-touch buttons i s controlled
through WIDEsystem. Please refer to the on-line help in WIDEsystem and
your compatible scanner software for instructions.
Batch scanning
Batch scanning involves jobs where you want to feed and scan a whole set
of originals that require equal scan s ettings. The basic steps are:
1. Set your scan settings (size, type, image adjustments..) for the batch.
Your settings will apply to ALL the doc uments in the batch.
2. Set the scan software into Batch Mode. This will tell the scanner to start
scanning as soon as the document is f ed so you don’t need to trigger
the scan.
3. Choose
Read you scan software’s on-line help pages for specific information on
batch scanning with the application.
NOTE: The availability of Batch scanning options will depend on your
scan/copy software and its level of compatibility with the scanner model.
Automatic loading (optional) - for fast and effective loading.
The one touch buttons “Scan”, “Copy” or “Email”
Page 31
Scanning 31
Monitoring your scanner with WIDEsystem
You installed WIDEsystem with the scanner drivers. WIDEsystem contains
an application that monitors the sc anner and reports on its functionality.
Double left click the system tray’s WIDEsystem icon to open the
WIDEsystem control interface.
WIDEsystem program control interface
With WIDEsystem you can:
View the scanner’s status. Move the mouse over the scanner icon on the
system tray. Status messages incl ude whether or not the scanner is
detected, connection and runtime err ors and readiness for scanning.
• View Error messages and logs. Runtime errors are reported
immediately on your screen. You can als o open the Status tab and
Log tab for viewing error messages.
• View information about the sc a nn e r device in relation to firmware
and hardware revisions. Open the Info tab.
• Install new firmware – You download new firmware to a folder on your
machine. Then right click on the scan ner icon, select Advanced
Options > Update Scanner Firmware to ins tall it on your scanner.
• Initiate a scan of the system’s hardware bus for re-establishing the
interface. Right click on the sc anner icon, select Advanced Options >
Rescan Hardware Bus.
• Assign/reassign applications to the scanner’s one-touch-scan
buttons, or disable the one-touch-scan buttons altogether. Open the
One-Touch tab to make settings.
• Set up your scanner so it can be shared by other PC’s on the
network. Open the Scan to Net tab to make settings. See also
Installation - Share the scanner on the LAN.
• Set up your scan software so it can acce ss shared scanners on
the network. Open the Scan to Net tab t o make s ettings.
• Launch the WIDEsystem on-line help. To find instructions on trouble
shooting and using WIDEsystem wit h your scanner. Open
WIDEsystem and press the F1 key.
• Activate and upgrade your scanner. Open the License tab. You will
need to have a valid license for the activation/upgrade
Page 32
Scanning 32
• Launch the scanner calibratio n wizard. Right click on the scanner
icon, select Calibrate.
• Launch the WIDEsystem on-line help. To find instructions on trouble
shooting and using WIDEsystem with your scanner. Open
WIDEsystem and press the F1 key.
Page 33
Maintenance 33
Maintenance
About scanner maintenance
Scanner maintenance will ensure optimal performance of your scanner. There are three basic maintenance tasks.
1. Cleaning
Keep your scanner clean – the next section describes how to thoroughly clean the internal scan area. How often you need to clean will depend on how ofte n
and the types of media you scan. If your work primarily involves scanning newspap ers and old blueprints you may need to clean more often than users who
only scan brochures and new dra wings. Be sure to clean the scanner when results are not optimal. Particles of dust in the scan area can sometimes be the
sole cause of streaks in the end resu lt.
See more under the section Cleaning t he scan area
2. Calibration
Calibrate the scanner if your output is not optimal and cleaning (above) does not remedy the problem. Calibration will rene w the scanner’s original color and
BW precision. Scanner Calibration is easy to perform. To run, you insert a Calibration S heet, and start the Scanner Maintenanc e pr ogram. The rest is done
by the program. Make sure the scanner i s clean before calibrating.
See more under the section
3. Replacing the glass plate
This should be carried out when a wo r n glass plate affects your results. You may need a new glass plate if streaks still appear on the image even after
cleaning the glass. See more under the section
Cleaning the scan area
How often you should c lean your scanner will largely depend on how much you use the scanner and the condition of your documents. Generally, be sure to
clean at least once a month and always r ight before important jobs that require a h igh degree of precision.
You must clean the following scanner parts/areas:
4. The scanner bed
5. Glass plate
6. Upper precision rollers
7. Lower pressure rollers
8. Lower rubber transport rollers
Calibration – Scanner Maintenanc e program.
Replacing the glass plate.
NOTE: To help locate these parts on the scanner, see the
Overview of key maintenance point s – Cleaning on the next page.
Page 34
Maintenance 34
Lower rubber transport rollers, Lower pressure rollers (long & white), Upper precision rollers
Glass plate
Opening lid to access scan area: Lid latch lever
Scanner bed
Opening lid to access scan area: Lid latch lever
Overview - Key maintenance point s - Cleaning
The illustration below shows the sc anner from above with its lid open. The illustration indicates the key points (part s and areas) you need to recogniz e when
cleaning the scanner. Instructions regarding the cleaning tasks that involve these points follow below.
Page 35
Maintenance 35
2
1
To clean your scanner:
Turn the main power to OFF
Press the main power switch at the back of the scanner to the OFF position (“0”).
Disconnect the scanner’s power plug
CAUTION: Always disconnect power before cleanin g the scanner. This step is
to ensure your own personal safety and to help protect your devi ce from
potential damage.
Page 36
Maintenance 36
4
3
Clean the scanner surface
Clean your scanner’s flat surface so dirt and dust are not dragged into the
scan area with the original.
Open the scanner lid –
Press the lid release buttons
The next steps involve cleaning the sc an area under the scanner lid so you
have to open it. The scanner lid release but tons are at the back of the lid.
1. Stand at the front of the scanner.
2. Push down on the lid and simultaneously slide both release buttons
towards the scanner’s center wit h your fingers until you feel them
unlock.
3. Use your other fingers to grip the edge of the lid.
Page 37
Maintenance 37
6
5
Open the scanner lid – Pull the lid back
Retain pressure on the lid release buttons and your grip on the lid edge as
you pull the lid backwards towards your body. Open the scanner lid all the
way back.
Clean the scanner’s glass plate
Make sure you use 2 fresh and clean lint-free cloths for cleaning the glass
plate. Do not reuse the cloth you used t o wipe the scanner bed.
4. Spray/apply a mild, streak-free, glas s cleaner onto a lint-free cloth.
5. Gently wipe the glass clean.
6. Dry the glass completely using the ot her clean, dry lint-free cloth.
7. Make sure that fluids to not get under the g l ass and that you leave the
area dry.
CAUTION: Do not spray/apply cleaner fluids directly on the glass plate
or anywhere else in the scan area.
Page 38
Maintenance 38
anywhere else in the scan area.
8
7
Clean the upper precision rollers
The upper precision rollers are in the l id, aligned in two rows on each side of
the glass plate. Their function to k eep the document on a straight path as it
moves forward in the scanner. T he upper precision rollers are in direct
contact with the original’s ink side and thus may require extra care when
cleaning.
1. Spray/apply a mild, streak-free, glass cleaner onto a lint-free cloth.
2. Gently wipe the rollers surface.
3. Use the cloth to turn the rollers so you wipe all sides.
4. Dry the rollers completely using another clean, dry lint-free cloth.
5. Make sure that you leave the area dry.
CAUTION: Do not spray/apply cleaner fluids directly to the rollers or
Clean the white pressure rollers
The white pressure rollers are the long r ollers between the transport rollers.
They function to hold documents f l at in the scanner.
6. Spray/apply a mild, streak-free, glass cleaner onto a lint-free cloth.
7. Gently wipe the white roller’s surface.
8. Use the cloth to turn the rollers so you wipe all sides.
9. Dry the rollers completely using another clean, dry lint-free cloth.
10. Make sure that you leave the area dry.
CAUTION: Do not spray/apply cleaner fluids directly to the rollers or
anywhere else in the scan area.
Page 39
Maintenance 39
anywhere else in the scan area.
10
9
Clean the transport rollers
The transport rollers are placed in two rows on each side of the white pressure
rollers. The black transport rollers are motorized and function to move the
document through the scanner.
1. Spray/apply a mild, streak-free, glass cleaner onto a lint-free cloth.
2. Gently wipe the transport roller’s surface.
3. Use the cloth to turn the rollers so you wipe all sides. The transport rollers
are all connected on the axels so you only need to turn one to turn them
all.
4. Dry the transport rollers completely using another c lean, dry lint-free cloth.
5. Make sure that you leave the area dry.
CAUTION: Do not spray/apply cleaner fluids directly to the rollers or
Close the lid
1. Close the scanner lid all the way down until you hear the lid latches
“click”.
2. Gently try to pull open the lid to ensure it is locked in the “closed”
position in both sides.
3. Plug in the scanner and turn the main power switch to ON.
Page 40
Maintenance 40
11
Your scanner is clean
You have completed the steps requir ed for cleaning your scanner and the
scan area.
Page 41
Maintenance 41
1
Calibration
Scanner calibration is very easy to perform. Calibration is carried out using the WIDEsystem program you installed with your drivers. After manually clea ni ng the
scan area, you just start the Calibration wizard and let it take over. The wizard will ask you to insert a calibration sheet. Other than that, scanner calibra tion is
completely automatic.
NOTE: Cleaning and calibration are tied together. Cleaning the scanner creat es the need for renewed calibration and cor rect calibration will always require
a clean scan area.
To calibrate your scanner:
Turn the scanner power ON
If the main power is OFF, press the main power switch at the back of the
scanner to the ON position. If the scann er i s i n Sleep mode, press any
button to set it in Wake mode.
The scanner is ready for calibration when the power LED lights green.
Page 42
Maintenance 42
Calibration
Calibration
3
2
Launch the scanner calibration wizard
1. On your PC – Double-cli c k on the WIDEsystem icon in the system tray to open the WIDEsystem
program.
2. Press the Calibrate button.
Select the Calibration type
Select either Camera Alignment or Full Calibrat ion.
• Camera Alignment will align horizontal capture for c orrect
image stitching
• Full Calibration will perform Camera Alignment, B&W
calibration and Color calibratio n
Page 43
Maintenance 43
4
Insert the calibration sheet
During the process, the wizard will ask you to insert the Calibration Sheet
that came with your scanner. The sheet ’s printed side must be inserted
face up. Align the sheet’s midpoi nt arrow with the scanner’s midpoint arrow
and feed the sheet into the scanner.
Page 44
Calibration
5
Maintenance 44
The program calibrates the scanner
The program works in steps to analyz e and correct the status of the sensors, calibr ate black
and white values and calibrate color (on color scanners). The calibration sheet will be
rescanned a number of times as the progr am processes data.
Let the program complete the cali bration steps you requested (Alignment or Complete).
The wizard will tell you when the process is finished.
After Calibration:
1. Remove the Scanner Calibration Sheet from the scanner.
2. Return the Scanner Calibration Sheet to its protective tube.
3. Store the folder in a dry place and out of direct light.
Page 45
Maintenance 45
2
1
Replacing the glass plate
Replacing the glass plate: Your documents move against the glass plate as they pass the scanner’s sensors. After long-ter m use, the glass plate can become
worn or scratched and this can affect image capture precision. Changing the glass will renew your scanner and ens ure optimal results.
To replace a worn glass plate:
Turn the main power to OFF
Press the main power switch at the back of the scanner to the OFF position.
Disconnect the scanner’s power plug
CAUTION: This step is to ensure your own personal safety and to help
protect your device from potential damage.
Page 46
Maintenance 46
4
3
Open the scanner lid –
Press the lid release buttons
The glass plate is in the scan area under the scanner lid. You need to open the lid
to replace it.
1. The scanner lid release buttons are at the back of the lid.
2. Stand at the front of the scanner.
3. Push down on the lid and simultaneously slide both release buttons towards the
scanner’s center with your fingers until you feel them unlock.
4. Use your other fingers to grip the edge of the lid.
Open the scanner lid – Pull the lid back
1. Retain pressure on the lid release buttons and your grip on the lid edge as you
pull the lid backward towards your body.
2. Open the scanner lid all the way back.
You will need to locate and recognize the key parts you will use for replacing the
glass plate. See the overview of key parts below.
Page 47
Maintenance 47
Glass plate Glass plate latches (these hold the glass plate in place)
Glass plate latch release buttons in t he s quare holes
Glass plate latch
Release button
Replacing the glass plate – Overview of key parts
The illustration below shows the sc anner from above with its lid open. The illustration indicates the key parts and buttons you need to recognize when r epl acing a
worn glass plate.
The glass plate is held and locked in place with 2 small white-col ored latches. Each latch can be released from the glass plate by pressing down on it s
corresponding latch release button. Each latch release button is placed in a s quare hole just under the latch it releases.
Page 48
Maintenance 48
6
5
Detaching the glass plate – free the 1
Stand at the front of the scanner. You star t at the scanner’s right side.
1. Detaching the first (rightmost) latch requires a sharp, flat tool such as a pen or a
small screwdriver.
NOTE: Detaching the remaining latch will n ot require use of a tool.
2. Locate the arrow label at the scanner’s right side.
3. Position the tool just under the glass plate edge where the arrow label indicates.
At the same time; press down on the latch r elease button in the first (rightmost)
square hole.
4. Carefully, use the tool to flip the edge of the glass upwards until it comes above
and free of the white latch that held it down.
5. Release the latch release button.
Detaching the glass plate – free the 2
After freeing the first latch in the previous step, freeing the 2nd latch is easy.
1. Press down on the latch release button in the 2nd square hole.
2. The 2nd latch will release its grip and the glass will pop up over the latch.
3. Let go of the latch release button.
st
latch
nd
latch
Page 49
Maintenance 49
8
7
Detaching the glass plate –
Tip the glass plate edge upwards
After releasing the latches, the glas s plate is now free for removal.
1. Stand at the front side of the scanner.
2. Insert you thumbs under the glass pl ate edge around the middle area as shown in the
illustration on the right.
NOTE: If you can’t get your thumbs under the glass - use the sharp, flat tool from
step 5 to tip the glass high enough to get a t hum b underneath.
3. Tip the glass back and up so its t wo ends are free.
Detaching the glass plate –
Lift the glass plate edge out of the scanner
1. Move your hands, one at a time, to each en d of the glass.
2. Apply light pressure with each hand as you lift the glass out of the scanner.
CAUTION: The glass plate is long and thin and thus fragil e. Take care not to break
it.
Page 50
Maintenance 50
9
Insert a new glass plate –
lower a new glass plate into the scanner
1. Pick up the new glass plate in the same manner as you removed the old one - with two
hands holding the glass on each end so you avoid touching the glass surface.
2. Take special care to avoid touching the glass plate’s bottom surface which normally
will not be cleaned during maintena nc e.
3. Stand at the front of the scanner as you hold the glass.
4. Make sure you hold the glass for inser tion with the correct surface facing down. Note
the direction of the facetted edges t hat indicate which is the bottom surface of the
glass. See the illustration of the glas s plate’s profile below.
5. Hold the glass so that the bottom side surface faces your body as indicated in t he glass
plate’s profile view below.
6. Lower the new glass plate into the scanner at an angle, as shown in the glass plate’s
profile view below, so that the glass’s lower edge meets the scanner’s bottom position
groove (see next step).
CAUTION: The glass plate is long and thin and thus fragil e. Take care not to break it.
Page 51
Maintenance 51
11
10
Bottom position groove
Glass plate lower edge
Insert a new glass plate –
fit into bottom position groove
1. The glass plate will rest in the scanner’s lid between the bottom and top position
grooves. Locate the glass plate’s bottom position groove in the lid. This is the
groove furthest from your body when you stand at the scanner’s front.
2. Place the lower edge of the glass plat e so it rests in the glass plate’s bottom
position groove.
3. Carefully tilt the upper edge (the edge closest to your body) down until the glass
plate rests in the scanner lid between the 2 grooves (top/bottom position
grooves).
Lock the new glass plate in place
The glass needs to be locked in place with the two latches. A t this point, the latches
are under the glass plate and they need to be brought above so they grip the glass
plate’s edge.
1. Start at the right side.
2. Press down on the first (rightmost) l atch release button.
3. With your other hand, press do wn on the glass plate near the latch so the glass
plate’s edge snaps down under the latch.
4. Repeat the process with the other latch.
5. Ensure that both latches are gripping the glass plate’s edges.
Page 52
Maintenance 52
13
12
Clean the new glass plate
Make sure you use 2 fresh and clean lint-free cloths for cleaning your new glass
plate.
1. Spray/apply a mild, streak-free, glass cleaner onto a lint-free cloth.
2. Gently wipe the glass clean. Look for f ingerprints and smudges that may have
been applied to the glass during replacement.
3. Dry the glass completely using the ot her clean, dry lint-free cloth.
4. Make sure that fluids to not get under the g l ass and that you leave the area dry.
CAUTION: Do not spray/apply cleaner fluids directly on the glass plate or
anywhere else in the scan area.
Glass plate replaced successfully
1. Close the scanner lid all the way down until you here the lid latches “click”.
Gently try to pull open the lid to ensure it is locked in the “closed” position.
2. Plug in the scanner and turn the main power switch to ON.
3. NOTE: If your results are not optimal after c hanging the glass plate, try to
calibrate the scanner to tune it to its new glass plate.
Page 53
Maintenance 53
Downloading New Firmware
How to identify the firmware version running in the scanner?
What is Firmware?
Like a computer, your scanner needs an op erating system in order to work.
This operating system is called "Fir mware”. Firmware runs inside the
scanner and links its processors with the PC applications running the
scanner.
When do I need new firmware?
Your scanner is shipped with the latest firmware available. You can
afterwards upgrade your original f i rmware with newer firmware and conti nue
to do so as they are released. Firmware upgrades can be downloaded from
your manufacture’s website or obtain ed through your dealer.
Upgrade your firmware when:
1. One or more new features are released or other improvements are
made to the scanner though its firmware.
2. An error is discovered in the firm ware version you have in the scanner
and your manufacturer recommends installation of new firmware in
which the error is corrected.
NOTE: Your manufacture’s website speci fies improvements for every
new firmware release.
1. Start WIDEsystem –double-click on the system tray’s WIDEsystem
icon.
2. Select the Info tab.
3. The Info tab displays useful data about your scanner firmware.
4. Firmware release - Upgradeable firmware version.
5. Firmware download time - The date/time the current firmware was
downloaded.
You can upgrade your firmware if the Firmware Release number is lower
than the newest firmware version number on your manufacture’s website.
How to install new firmware?
New firmware is installed by opening the firmware .ex e file. The
firmware .exe file must first reside on your machine. Select the Save
target (or Save Link) option if downloading from the web.
To install the firmware file on your scanner:
1. Go to your manufacture’s website and locate the new firmware for your
scanner.
2. Download/save the firmware .exe file in a folder on your machine.
3. Double click the .exe file to start the installation wizard.
4. Follow the wizard’s instructio ns on your screen.
5. Installation can take up to 1 minute depending on the scanner model
and firmware version. The WIDEs ystem s canner icon on your system
tray blinks red during the process.
NOTE: Update WIDEsystem - When upgradi ng firmware, always
update WIDEsystem to the latest version. WIDEsystem is available on your
manufacturer’s website.
Page 54
Trouble Shooting 54
Trouble Shooting
This section describes trouble -s hooting procedures for the most common issues that can arise with your scanner. Please look for a problem description that
matches your actual situation. If found, perform the recommended trouble-shooting procedures before request ing a service call.
How are errors reported on your system
The scanner panel’s Error Indicator will blink when the scanner detects an error. WIDEsystem will report the nature of the error on your
screen.
Correcting common errors
1. The actual nature and cause of the err or may be reported immediately through a m essage on your screen. If not, open W IDEsystem
(double--click the WIDEsystem icon on your system tra y) and s elect the Status tab to view additional information about the error.
2. The information on your screen may inc l ude instructions and actions to remedy the error. Follow the instructions on your screen.
3. Look for a description of the error and remedy in this users guide’s trouble s hooting section. Follow the instructi ons provided.
Technical assistance
In some cases you may need technical ass i s tance. You should contact your s ervice provider if one or more of the follo wi ng cases is true:
a. … the error cannot be remedied through the action suggested on your PC screen.
b. … the error and its remedy is not described in this users guide.
c. … the system fails to report the error on your screen.
Before calling technical assistanc e prepare the following:
1. Write down your scanner model number and serial number printed on
a label on the back of the scanner.
2. Write down your Firmware version. See the section
firmware version running in the s c anner?.
How to identify the
NOTE: Your manufacture’s website contains service provider contact information
Page 55
Trouble Shooting 55
Problem
Possible Causes and Remedies
• Your interface is not enabled on the PC or set up correctly. Go through the installation steps for your interface board and its
If you connected and tried to install the scanner before installing WIDEsystem, the “unknown device found message” will appear. If
• The WIDEsystem driver version installed on your PC is older than your scanner model. Install the WIDEsystem drivers from
Problems Related to Scanner Installation
“Unknown device is found“ message.
No functional drivers found – yellow error
icon on scanner in Device Manager
WIDEsystem does not detect the scanner.
driver and control that the Windows device manager lists the interface option.
• WIDEsystem drivers were not installed before connecting the scanner. Shut down the scanner and PC, unplug power and
USB connections and restart the installation from step 1 as described in the installation section of this guide. If you continued
installation before installing WIDEsystem, see the troubleshooting instructions below.
• Loose interface connection – on both ends, unplug and then firmly plug-in the interface cable.
• System needs rebooting - shut down the scanner and PC, unplug power and USB connections. Then plug in the USB
connections and turn on the PC. When Windows is loaded, plug in the scanner power and turn on the scanner main power
switch.
you ignored this and continued to step through the dialogs from there, the scanner will be entered on the system as a new device
without functional drivers. If this is the case, the scanner will be displayed in the Windows Device Manager with a yellow error icon.
The scanner entry must be removed from the Device manager before re-installing correctly.
1. In the Device Manager - remove the scanner entry.
2. Shut-down the PC, shut down and unplug the scanner, disconnect the scanner from the PC.
3. Perform the installation from step 1 as described in the installation section of this guide. Be sure to install WIDEsystem before
connecting the scanner.
the WIDEsystem TOOLS CD-ROM that came with your scanner. If not available, download the newest version from your
manufacturer’s website or contact your dealer to obtain the right WIDEsystem version.
• WIDEsystem drivers were not installed before connecting the scanner. Shut down the scanner and PC, unplug the
connections and restart the installation from step 1 as described above.
• Loose interface connection – on both end, unplug and then firmly plug-in the interface cable.
• System needs rebooting - shut down the scanner and PC, unplug the connections. Then plug in the interface connections,
turn on the PC and when Windows is loaded, turn on the scanner.
Page 56
Trouble Shooting 56
In order to get the best and fastest solution to your problem, you should prepare as much information as possible before calling
Problems Related to Operation of the Scanner
Problem Possible Causes and Remedies
Error Indicator LED blinking
Need to contact Technical assistance
An error was detected.
The error may be reported immediately through a message on your screen. If not, open WIDEsystem (scanner icon on your
system tray) and select the Status tab to view additional information about the error. Perform one of the following:
• The information on your screen may include instructions and actions to remedy the error. Follow the instructions on your
screen.
• Look for a description of the error in this users guide. Follow the instructions provided.
• In some cases you may need technical assistance. You should contact your service provider if one or more of the following
cases is true:
a. … the error cannot be remedied through the action suggested on your PC screen.
b. … the error and its remedy is not described in this users guide.
c. … the system fails to report the error on your screen.
your service provider for technical assistance. Your manufacture’s website contains service provider contact information.
See instructions above.
Page 57
Trouble Shooting 57
You know a Paper jam error has occurred when the scanner stops scanning and the Paper-Ready LED shuts OFF (from blinking)
Error message: Paper Jam
while the document is still engaged in the drive system. Your software will report the Paper Jam error. To remedy:
1. Eject the document from the scanner. Press and hold down the Paper-Backwards or the Paper-Forward key.
2. If the document does not eject/respond to pressing the keys, you will need to open the scanner lid to remove it.
3. Simultaneously press the lid release buttons towards the scanner’s center with your fingers until you feel them unlock. Use
your other fingers to grip the edge of the lid.
Open the lid – Press the lid release buttons.
4. With one hand, pull the lid backwards to open and use the other hand to pull out the document so it comes completely free of
the scanning area.
Hold the lid open and remove the document.
5. Close the lid.
6. When the scanner is ready again, reload the document again to scan.
7. If you still get a paper jam error, repeat the steps above but select the Soft-handling option in your software before reloading.
Page 58
Trouble Shooting 58
A power failure could interrupt an ongoing firmware upgrade process. The scanner will not run correctly after an interrupted
Scanner Maintenance
error message:
Stitching …. failed
Application control keys (one touch) do not
work
Can’t operate or contact scanner after
Firmware upgrade failure.
This message may appear when running the Scanner Maintenance program.
1. The most common cause is a dirty or smudged glass plate. Clean the scanning area, reboot the scanner and then complete
the calibration steps as described in the section
2. If the problem persists after cleaning the scanning area - The problem could be caused by a loose object in the optical path.
Remove any torn pieces of paper or other loose objects from the scanning area. Even the smallest loose objects will disturb
the scanner’s adjustment function.
3. Summon your technical service provider if the problem persists.
1. Check the One Touch setup entries in WIDEsystem. Click on the scanner icon to open WIDEsystem and select the One
Touch tab. View WIDEsystem Help for instructions.
2. Check that the applications defined in the WIDEsystem One Touch setup entries are installed on your PC
3. Make sure you have clicked “Reserve One-Touch” in WIDEsystem.
4. Make sure that the applications defined in the WIDEsystem One Touch setup entries are actually designed to work with
(compatible with) your scanner’s application control keys. See the application’s documentation or contact the application
software dealer.
firmware update process. Only part of the intended firmware may be loaded, rendering the scanner inaccessible. You need reboot
the scanner to Safe Mode to reapply the firmware.
Restart the scanner. If the scanner detects corrupted firmware, it will start up in Safe Mode.
Confirm Safe Mode: Open WIDEsystem – Right-double-click the WIDEsystem scanner icon on your system tray. The “Scanner:”
field should show “Scanner is in Safe Mode”.
Follow the steps for firmware installation.
NOTE: Safe Mode is only for repairing a corrupted or interrupted firmware installation. Do not attempt to use the scanner
when it is in Safe Mode.
Maintenance in this guide.
Page 59
Trouble Shooting 59
1. Check in your scanning application that your size settings are either for Auto detection or correspond to the size of the whole
1. Remove the original from the scanner and calibrate the scanner with the Scanner Maintenance program. Calibration includes
This is often caused by an unclean glass plate. Even a single spec of dirt in the wrong spot on the glass plate can apply a streak
Problems Related to the Scanning Results
Problem Possible Causes and Remedies
Entire image is not scanned
Stitching problems – Image sections
misaligned (at points between the sensors
-overlapping pixels)
One or more thin vertical lines (in the
direction of paper feeding) show up in the
scanned image, but not in the original
drawing.
original.
2. Check in your scanning application that you are loading the original correctly. Be sure to align the center of the original with
the scanner’s center arrow marking.
correction of stitching errors.
2. If the problem persists after calibration – Your sensors may need readjusting. Summon your technical service provider.
along your entire scan. To remedy:
1. Clean your glass plate and rollers as described in this users’ guide.
2. Most dirt on the glass plate is introduced by the documents that are passed against it. Wipe clean the document with a dry
lint-free cloth before feeding the document into the scanner.
3. If the problem persists after cleaning, calibrate the scanner with the scanner maintenance program. The scanner may have
memorized dirt specs and you need to recalibrate after dirt-removal.
4. If the problem persists after cleaning and calibration –Check the glass plate for scratches. A damaged glass plate should be
replaced. Obtain a new glass plate from your service provider. Follow the steps in the user’s guide to replace the glass plate
with a new one.
Page 60
Appendixes 60
Appendixes
Important safety instructions
Read all of these instructions and save them for later use. Follow all
warnings and instructions marked on the scanner.
A. Do not place the scanner on an unstable surface, stand, cart or table.
Serious damage can be caused if the unit falls.
B. When cleaning, do not spray/apply liquid cleaners directly onto the
scanner parts. Apply liquids to your cloth and then use the dampened cloth
to clean.
C. Before cleaning or replacing any user-replaceable parts, be sure to
turn the scanner power off and disco nnect the power plug.
D. The scanner should be operated from t he power source type indicated
on the marking label. If you are unsure of the type of power available,
consult your dealer or local power com pany.
E. The scanner is intended for use on IT, TT and TN power distribution
systems, and is equipped with a three-wire grounding type plug. This plug
will fit only into a grounding-type power outlet. This is a safety feature which
relies on building installation. If you are unable to insert the plug into t he
outlet contact your electrician t o replace your obsolete outlet. Do not def eat
or ignore the purpose of the grounding-type plug.
F. Do not allow anything to rest on the po we r cord. Do not locate the
scanner where persons will walk on the cord.
G. If an extension cord is used with the scanner, make sure that the total
ampere ratings of the products plugged into the extension cord does not
exceed the extension card ampere rating. Make sure that the total rating of
*+all products plugged into the wall outlet does not exceed 15 amperes.
H. Slots or openings in the cabinet at the back or bottom are provided for
ventilation. This ensures reliable operation of the product and protects it
from overheating. These openings m ust never be blocked or covered. The
openings should never be blocked by placing the unit on a bed, sofa, rug, or
other similar soft surface. This pr oduct should never be placed near or over
a radiator or heat register. This produc t should not be placed in a built-in
installation unless proper ven tilation is provided.
I. Never push objects of any kind into the scanner through cabinet slots
since they may touch dangerous voltage points or short out parts that could
result in a risk of fire or electrical shock. Avoid any possibility of spilli ng
liquid of any kind on the scanner.
J. Do not attempt to service the scanner yourself. Opening or removing
those covers requiring tools ma y expose you to dangerous voltage points or
other risks. Refer all servicing in those compartments to authorized service
personnel.
K. Unplug the scanner from the wall outlet and refer servicing to authorized
service personnel under the following conditions:
• When the power cord or plug is damaged or frayed.
• If liquid has been spilled into the scanner.
• If the scanner has been exposed to rain or water.
• If the scanner does not operate normally when oper ating
instructions are followed then adjust only those controls covered
by the instructions in this manual. Improper adjustment of controls
other than those mentioned in this m anual may result in permanent
damage and will at best require extensive work by a qualified
technician to restore this product to its normal operation.
• If the scanner has been dropped or the cabinet has been
damaged.
• If the scanner exhibits a distinct change in performance, indicating
a need for service.
Page 61
Appendixes 61
Part
Name
部件名称
Lead
Mercury
(Hg)
汞
Cadmium
Hexavalent
Chromium
(Cr (VI))
六价铬
Polybrominated
biphenyls
(PBB)
多溴联苯
Polybrominated
diphenyl ethers
(PBDE)
多溴二苯醚
Scanner
荧光灯管
O
O O O
O: Indicates that this toxic or hazardous substance contained in all of the
homogeneous
2006.
2006
X: Indicates that this toxic or hazardous substance contained in at least one of the
homogeneous materials used for this part is above the limit requirement in
SJ/T11363
2006
(Enterprises may further provide in this box technical explanation for marking “X”
based
企业可在此处根据实际情况对上表中打
Regulations
FCC Regulations
USA
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable pr otection against harmful interfere nce
in a residential installation. This equipment generates uses and can radiate
radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
Consult the dealer or an experienc ed radio/TV technician for help.
CE Regulations
EU
This equipment has been tested and f ound to comply with the limits for a
Class A product according to EN55022.
VCCI Regulations
Japan
This equipment has been tested and found to comply with the limits for a
Class A product according to Agreement of VCCI:2008 (CISPR 22).
Toxic or Hazardous Substances or Elements
有毒有害物质或元素名称及含量
Toxic or hazardous Substances and Elements 有毒有害物质或元素
(Pb)
铅
O
表示该有毒有害物质在该部件所有均质材料中的含量均在SJ/T11363-
标准规定的限量要求以下。
表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-
标准规定的限量要求。
materials for this part is below the limit requirement in SJ/T11363-
-2006.
on their actual conditions.
(Cd)
镉
O
“ X”的技术原因进行进一步说明。)
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