Windows XP Operating System
Device Driver Installation and
Configuration
Trademark Notices
Comtrol, RocketModem, and RocketPort are trademarks of Comtrol Corporation.
Microsoft and Windows are registered trademarks of Microsoft Corporation.
Other product names mentioned herein may be trademarks and/or registered trademarks of their respective
owners.
Third Edition, May 8, 2003
Copyright © 2002 - 2003. Comtrol Corporation.
All Rights Reserved.
Comtrol Corporation makes no representations or warranties with regard to the contents of this document or
to the suitability of the Comtrol product for any particular purpose. Specifications subject to change without
notice. Some software or features may not be available at the time of publication. Contact your reseller for
current product information.
Document Number: 2000285 Rev. C
Table of Contents
Overview ................................................................................................................................................................ 5
Driver Requirements ........................................................................................................................................ 5
Locating Current Drivers ................................................................................................................................. 5
Hardware Installation Documentation............................................................................................................ 5
Driver Features ................................................................................................................................................. 6
Upgrading Your Operating System to Windows XP ....................................................................................... 6
Installing the Device Driver.............................................................................................................................. 7
Installation Procedures..................................................................................................................................... 7
Upgrading the Driver (Existing Installation).................................................................................................. 9
Found New Hardware Wizard Installation (Driver Not Found) .................................................................. 15
Changing or Configuring Device Properties.................................................................................................. 19
Configuring Port Properties ........................................................................................................................... 21
Removing the Adapter and Driver ................................................................................................................. 24
Configuring Non-Plug and Play Devices...................................................................................................... 25
Installing Non-Plug and Play Devices ........................................................................................................... 25
Comtrol Tools...................................................................................................................................................... 33
Installing the Utilities (Windows 2000 and Windows XP) ........................................................................... 33
Using Test Terminal ....................................................................................................................................... 35
Using Port Monitor ......................................................................................................................................... 38
Using Peer Tracer ........................................................................................................................................... 43
Troubleshooting and Technical Support ..................................................................................................... 45
Troubleshooting............................................................................................................................................... 45
Before calling Technical Support ................................................................................................................... 45
Technical Support ........................................................................................................................................... 46
Index ..................................................................................................................................................................... 47
Table of Contents 3
Table of Contents
Page blank to accommodate double-sided printing.
4 Table of Contents
Overview
Hyperlinks within the document are underscored and blue; URLs or external
hyperlinks are underscored and red
Driver Requirements
The RocketPort or RocketModem adapter (ISA, PCI, Universal PCI, or
CompactPCI bus types supported) requires at least one host server running
Windows
Locating Current Drivers
The latest driver can be located for your product by using the links to the web site
or directly to the ftp site:
• Downloads Page on the web site (http://support.comtrol.com/download.asp
• ftp://ftp.comtrol.com/RPort/Drivers/
• ftp://ftp.comtrol.com/RModem/Drivers/
You can also use the device driver on the Comtrol CD shipped with your product.
To install the driver from the CD, use the menu program, and copy the driver files
to your hard drive and then go to Upgrading the Driver (Existing Installation)
Page 9.
Note: Always check the web or ftp sites to make sure that you have the current
®
XP.
driver and documentation.
.
)
on
Hardware Installation Documentation
For hardware specific information or the product overview, see the Hardware
Installation documents that are available on the Comtrol CD shipped with your
product or download the current version from the ftp/web site:
• Downloads Page on the web site (http://support.comtrol.com/download.asp
• ftp://ftp.comtrol.com/
• ftp://ftp.comtrol.com/
Overview 5
RPort/HW_Doc/
RModem/HW_Doc/
)
Driver Features
Driver Features
This section provides information that you may need to install a device driver for a
RocketPort or RocketModem adapter (ISA, PCI, Universal PCI, or CompactPCI
bus types supported).
The driver supports up to 128 RocketPort and/or RocketModem ports per server.
Note: The critical limit is the number of ports your server can support. In most
The driver also allows you to intermix RocketPort and RocketModem ports within
the same system.
applications, this is defined by the number of RAS port supported,
which is typically 256 ports per primary server.
Upgrading Your Operating System to Windows XP
If you are upgrading your operating system to Windows XP, follow these steps:
1. Before upgrading your operating system, remove the driver from the Windows
95/98, Windows NT, or Windows 2000 operating system using the appropriate
manual (if necessary).
2. Turn off the system, remove the boards, and carefully set them aside.
3. Upgrade your system to the new Windows XP operating system.
4. Install the adapters and turn on the system. If you need information about reinstalling adapters, see Hardware Installation Documentation
5. Go to the Installation Procedures
on Page 7 to continue the installation.
on Page 5.
6 Overview
Installing the Device Driver
The following subsections discuss driver installation and removal. It also
discusses adapter and port configuration. If you have installation problems, see
Troubleshooting
Installation Procedures
The following subsections discuss installation procedures for a variety of
installations. In many installations, Windows XP detects the adapter and installs
the default driver automatically. In some installations, you may need to upgrade
the default driver in the Windows XP system with the driver shipped on the
Comtrol CD to support a particular model.
on Page 45.
Existing Installations
Install the Hardware
Automatic Driver Installation
If you have a RocketPort or RocketModem installed and configured in your
system, make sure that you upgrade the driver before installing any new
RocketPort or RocketModem adapters. See Locating Current Drivers
the latest driver.
Use Upgrading the Driver (Existing Installation)
driver in the system. After updating the driver, install the new hardware and the
driver should automatically install the new adapter.
The first step to installing a PCI RocketPort or RocketModem adapter, is to install
the adapter. For hardware installation procedures, see Hardware Installation
Documentation on Page 5.
Note: Make sure that you install new adapters one at a time to minimize
installation problems.
If the driver installs automatically, you may need to configure the device or port
properties for your applications using the appropriate subsections:
• Configuring Device Properties
• Configuring Port Properties
Note: If you are unsure as to whether the adapter has installed automatically,
check the Device Manager to verify that the RocketPort or RocketModem
adapter displays.
(Comtrol Adapters) on Page 20
on Page 21
on Page 9 to upgrade the existing
on Page 5 for
Installing the Device Driver 7
Access the Device Manager
Access the Device
Manager
You can access the Device Manager many different ways. If you are unfamiliar
with accessing the Device Manager, you can use this method:
1. Open the Start button, right-click on My Computer, and select Manage.
2. Select the Device Manager.
3. Open the Multi-port serial adapters entry (click [+] to expand the list).
Manual Driver Installation
You may need to install a new driver version for a particular model because the
Found New Hardware Wizard appears. If that is the case, a driver is available on
the Comtrol CD shipped with the product or using Locating Current Drivers
Page 5. See Found New Hardware Wizard Installation
(Driver Not Found) on Page
on
15, to continue the installation.
If you want to update the default driver to the latest released driver, use
Upgrading the Driver (Existing Installation)
on Page 9, to disable the default
driver and install the latest released version.
8 Installing the Device Driver
Upgrading the Driver (Existing Installation)
Use this procedure if you want to upgrade the driver in the Windows XP operating
system in an existing installation.
1. Unzip the file into a new subdirectory, for example: \Comtrol. See Locating
Current Drivers on Page 5 if you need a device driver.
2. Access the Device Manager
and right-click on the adapter that you want to disable.
(Page 8), open the Multi-port serial adapters entry,
Upgrading the Driver (Existing Installation)
3. Select Disable from the
list and then select Yes
when queried, Do you
really want to disable
it?
4. Double-click on the
disabled device, and select the
Driver tab.
Installing the Device Driver 9
Upgrading the Driver (Existing Installation)
5. Select the Update Driver button.
6. Select Install from a list or specific location (Advanced) and the Next button.
10 Installing the Device Driver
Upgrading the Driver (Existing Installation)
7. Select Don’t search, I will choose the driver to install and the Next button.
8. Select the Have Disk button.
9. Browse to the location of the driver file that you extracted in Step 1
and then
select the OK button.
Installing the Device Driver 11
Upgrading the Driver (Existing Installation)
10. Select the device from the list and select the Next button to install the driver
with the default settings.
11. Select the Continue Anyway button on the Hardware Installation dialog box.
12. Select the Finish button to complete the driver installation process.
12 Installing the Device Driver
Upgrading the Driver (Existing Installation)
13. Select Next if you want to enable the adapter.
14. Select Finish to
complete the process
of enabling the
adapter.
15. You can close this window or
configure adapter or COM port
properties using the Main
Setup and Options tabs. For
configuration procedures, see
Changing or Configuring
Device Properties on Page 19
or Configuring Port Properties
on Page 21.
Installing the Device Driver 13
Upgrading the Driver (Existing Installation)
16. Close the Device Manager.
14 Installing the Device Driver
Found New Hardware Wizard Installation (Driver Not Found)
Found New Hardware Wizard Installation (Driver Not Found)
If the operating system finds the adapter but not the driver, use the following
procedure when the Found New Hardware Wizard appears.
1. Copy the latest device driver to your hard drive and unzip it to a temporary
location. If you want to use the latest released device driver, see Locating
Current Drivers on Page 5.
2. Select Install from a list or specific location (Advanced) and the Next button.
3. Select Don’t Search, I will choose the driver to install and the Next button.
Installing the Device Driver 15
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