Comtrol Corporation makes no representations or warranties with regard to the contents of this document or
to the suitability of the Comtrol product for any particular purpose. Specifications subject to change without
notice. Some software or features may not be available at the time of publication. Contact your reseller for
current product information.
Preparing to Update Firmware................................................................................................................ 39
Methods and Tools .................................................................................................................................... 39
General Troubleshooting........................................................................................................................... 68
Technical Support ....................................................................................................................................... 70
4 - DeviceMaster AIR User Guide: 2000365 Rev. C Table of Contents
Page 5
Product Overview
Introduction
The DeviceMaster AIR 1-Port is a one-port wireless serial device server that can
be panel or DIN rail mounted. The DeviceMaster AIR utilizes the 802.11b protocol
for the Ethernet connection, a DB9 male serial port, and is housed in a stainless
steel enclosure. It supports RS-232, RS-422, and RS-485 serial communication
modes. The product includes an external 100VAC power supply.
A longer Ethernet cable is required
during WLAN configuration.
Note: The IAD DeviceMaster AIR 1-Port is shipped with an external 100/240VAC
You must use a web browser to initially configure the wireless settings for the
DeviceMaster AIR. See Connecting the Hardware and Initial Configuration
Page 9 for web browser requirements.
The DeviceMaster AIR supports Ad Hoc or Infrastructure mode.
IntroductionDeviceMaster AIR User Guide: 2000365 Rev. C - 5
power supply with both US and European style power cords.
on
Ad Hoc mode simply refers to peer-to-peer wireless networking. Ad Hoc does
not require an access point or wireless router. Wireless devices instead
communicate directly to each other in Ad Hoc mode. A basic Ad Hoc setup
could consist of a DeviceMaster AIR and a PC with a wireless NIC. A more
complex example would be to remove the access point and LAN Ethernet
segment from the Infrastructure example on the next page.
Infrastructure mode requires a wireless access point (AP) or wireless router
and is the most commonly used wireless configuration. In infrastructure mode,
wireless devices can communicate with each other or can communicate with a
wired network. The following drawing is an example of using the
DeviceMaster AIR in Infrastructure mode.
Page 6
Installation Considerations (Wireless)
Installation
Considerations
(Wireless)
Infrastructure Mode
Designed to support ranges of 984 feet (300 meters) outdoors and up to 328 feet
(100 meters) indoors, the DeviceMaster AIR allows you to access your serial
devices wirelessly from virtually anywhere within its operating range.
Keep in mind, that the number, thickness and location of walls, ceilings or other
objects that the wireless signal must pass through may limit range. Typical ranges
vary depending on the types of materials and any background RF (radio
frequency) noise in your environment. The key to maximizing range is to follow
these basic guidelines:
1. Keep the number of walls and ceilings between the DeviceMaster AIR and
your receiving device (access points, residential gateways, and computers) to a
minimum. Each wall or ceiling can reduce your DeviceMaster AIR unit’s range
from 3 to 90 feet (1 to 30 meters).
2. Be aware of the direct line between the DeviceMaster AIR and the device with
which it communicates, as well as between access points, residential gateways
(routers), and computers. A wall that is 1.5 feet thick (0.5 meters), at a 45degree angle appears to be almost 3 feet (1 meter) thick. At a 2-degree angle it
looks over 42 feet (14 meters) thick. Position access points and Adapters so
that the signal will travel straight through a wall or ceiling (instead of at an
angle) for better reception.
3. Building Materials can impede the wireless signal. A solid metal door or
aluminum studs may have a negative effect on range. Try to position the
DeviceMaster AIR, the access points, and computers with wireless adapters so
that the signal passes through drywall or open doorways and not other
materials.
4. Keep your product away (at least 3-6 feet or 1-2 meters) from electrical devices
or appliances that may generate extreme RF noise.
6 - DeviceMaster AIR User Guide: 2000365 Rev. C Introduction
Page 7
WLAN Configuration Requirements
WLAN
Configuration
Requirements
Installation Quick
Start
The following requirements must be fulfilled to configure the DeviceMaster AIR.
•You must use a Java Script-enabled web-browser such as Internet Explorer
6.0 or later, Netscape Navigator 6.0 or later, Mozilla FireFox 8 or later, and
Konqueror 3.2 or later.
•The computer that you are using for initial configuration must have an IP
address within the same subnet as the WLAN IP address of the DeviceMaster
AIR. The DeviceMaster AIR has a default WLAN IP address of 192.168.0.30
with a subnet mask of 255.255.255.0
•If you are setting up Ad Hoc mode, other wireless devices must be configured
for Ad Hoc mode using the same channel.
•If you are setting up Infrastructure mode, a wireless access point or wireless
router is required.
You will need to assign a static IP address to the computer that you are using to
configure the DeviceMaster AIR, within the IP address range of the default
DeviceMaster AIR IP address. For example, you can assign a static IP address of
192.168.0.2 with a subnet mask of 255.255.255.0. If you need assistance
configuring your PC within the same range, see Assigning a Static IP Address
on
Page 65.
You can use the following links to quickly access and print specific procedures.
1. Configure the wireless settings using Hardware Installation and WLAN
Configuration on Page 9.
2. Configure the network and serial port attributes using the appropriate
method for your environment.
•TCP/IP socket mode, see Network Configuration for the Serial Portion
on
Page 27.
Note: Only, use this procedure if you want to configure only the
DeviceMaster AIR port for TCP/IP socket use. If you want to
configure both COM or tty usage and socket, install an NS-Link
device driver.
•COM port, see Locating Software and Documentation
on Page 8 to locate
the NS-Link User Guide for Microsoft Systems, which contains installation
and configuration information for Windows Server 2003, Windows XP,
Windows 2000, and Windows NT.
•tty port, see Locating Software and Documentation
on Page 8 to locate the
NS-Link Installation and Configuration for Linux document.
Note: NS-Link device drivers that provide COM or tty support, also provide
socket configuration.
3. Attach the serial device. See Connecting Serial Devices
on Page 31 for
information about the connectors and building cables.
4. Configure TCP/IP socket port characteristics using SocketServer or PortVision
Plus (see the appropriate help system if you need assistance).
5. Configure the DeviceMaster AIR services using SocketServer or PortVision
Plus (see the appropriate help system if you need assistance).
IntroductionDeviceMaster AIR User Guide: 2000365 Rev. C - 7
Page 8
Locating Software and Documentation
Locating Software and Documentation
You can use the software and documentation on the CD or access the latest files
through the internet
Comtrol Utilities
LCOM
PortVision Plus, which can be used to upload firmware
and manage the DeviceMaster AIR
RTS Updater
Bootloader (.bin), which refers to the operating system
that runs on the DeviceMaster AIR hardware during the
power on phase, which then starts SocketServer. The
bootloader can be disabled and you can communicate to
the device using Redboot.
.
ApplicationsDownload from Web
FirmwareDownload from Web
SocketServer (.bin), which is the DeviceMaster AIR
default application that is loaded on the unit
NS-Link Drivers and User DocumentationDownload from Web
NS-Link Driver for Linux Systems, which is the Linux
NS-Link™ driver if you want to use tty ports.
NS-Link User Guide for Linux Systems, which contains
installation and configuration procedures for a Linux
NS-Link.
NS-Link Device Driver for Windows 2000, Windows XP,
and Windows Server 2003, which is the NS-Link driver
if you want to use COM ports.
NS-Link Device Driver for Windows NT, which is the
NS-Link driver if you want to use COM ports.
NS-Link User Guide for Microsoft Systems, which
contains installation and configuration procedures for
an NS-Link
driver if you want to use COM ports.
DeviceMaster AIR User Guide
DeviceMaster AIR Quick Start, which contains an
outline of the installation and configuration procedures
with links to the appropriate documentation
8 - DeviceMaster AIR User Guide: 2000365 Rev. C Introduction
Page 9
Hardware Installation and WLAN
Configuration
Use the Connecting the Hardware and Initial Configuration discussion to initially
set up the DeviceMaster AIR so that you can configure the wireless settings.
The second step to installing and configuring the DeviceMaster AIR is to set up
the wireless communications (WLAN). After configuring the wireless settings, you
can configure the serial portion. See Network Configuration for the Serial Portion
on Page 27.
Connecting the Hardware and Initial Configuration
Use this procedure to initially set up the DeviceMaster AIR so that you can
configure the wireless portion. If the wireless settings and IP address have been
previously configured, go to Network Configuration for the Serial Portion
27. Initial configuration of the wireless portion does not include configuring the IP
address.
1. Assign a static IP address to the computer that you are using to configure the
DeviceMaster AIR, within the IP address range of the DeviceMaster AIR.
Caution
Note: The computer that you are using for initial configuration must have an
2. Record the LAN MAC address, model, and serial number of the DeviceMaster
AIR unit on the customer service label provided.
You may need the LAN MAC address during the NS-Link driver configuration.
The serial number and LAN MAC address are located on a label on the device.
The LAN MAC address starts with 00 C0 4E.
3. Disconnect the 4” Ethernet jumper
cable from the WLAN connector.
Note: You will need to reconnect
4. Attach the antenna.
5. Place the DeviceMaster AIR on a
stable surface or optionally mount the AIR using the DIN rail adapters or
mounting flanges.
6. Connect the DeviceMaster AIR port labeled WLAN to the same Ethernet
network segment as the host PC using a standard network cable. An Ethernet
cable is shipped with the DeviceMaster AIR.
7. Apply power to the DeviceMaster AIR by connecting the AC power adapter to
the DeviceMaster AIR and a power source. If you want to provide your own
power supply, see Power Supply Specifications
IP address within the same range as the WLAN IP address of the
DeviceMaster AIR, see Assigning a Static IP Addressassistance.
the 4” Ethernet cable after
configuring the WLAN
network information.
Connector
on Page
on Page 65 for
WLAN
on Page 57.
Hardware Installation and WLAN ConfigurationDeviceMaster AIR User Guide: 2000365 Rev. C - 9
Page 10
Connecting the Hardware and Initial Configuration
8. Open the web browser and enter the DeviceMaster AIR WLAN IP address
(default IP address is 192.168.0.30).
Note: If you do not know the IP address of the DeviceMaster AIR, you can use
the Reset button, which is between the antenna and the power receptacle
to reset it to the factory defaults.
9. Type admin in the User Name field and select Ok.
This illustrates a Windows 2000 screen.
Note: Do not enter a password during the initial installation. A password is
configured later in this procedure.
10. Select the Run Wizard button when the Home screen appears.
Note: Optionally, you can configure the DeviceMaster AIR using the Network,
Wireless, and Admin tabs. Running the Wizard does not include
configuring the IP address. Configuring the IP address is discussed in
Network Configuration for the Serial Portion
10 - DeviceMaster AIR User Guide: 2000365 Rev. C Hardware Installation and WLAN Configuration
on Page 27.
Page 11
Connecting the Hardware and Initial Configuration
11. Select Next when the Welcome screen appears.
12. Optionally, enter a password in the Set Password screen, and select Next.
Note: It is recommended for security purposes, to define a password for the
DeviceMaster AIR.
Hardware Installation and WLAN ConfigurationDeviceMaster AIR User Guide: 2000365 Rev. C - 11
Page 12
Connecting the Hardware and Initial Configuration
13. To configure the DeviceMaster AIR to operate in Infrastructure mode
(default), use the following procedure.
Note: See Ad Hoc Mode
AIR to operate in Ad Hoc mode.
Infrastructure Mode
Infrastructure mode requires an access point or wireless router for operation.
a. Enter the SSID for the access point.
on Page 14 if you want to configure the DeviceMaster
b. Select Site Survey to select a wireless network.
Note: Optionally, you can enter the MAC address of the access point or
wireless router and skip to Step e
on Page 13.
c.Select the appropriate network and Connect.
Your site may have multiple networks available.
12 - DeviceMaster AIR User Guide: 2000365 Rev. C Hardware Installation and WLAN Configuration
Page 13
Connecting the Hardware and Initial Configuration
d. Select Close.
e.Select Next in the Set Wireless LAN Connection screen to continue.
f.Go to Step 14
Hardware Installation and WLAN ConfigurationDeviceMaster AIR User Guide: 2000365 Rev. C - 13
to continue the installation.
Page 14
Connecting the Hardware and Initial Configuration
Ad Hoc Mode
Use this
procedure to
configure the
DeviceMaster
AIR for Ad Hoc
mode.
a. Select Ad-hoc
for the
Operating
Mode.
b. Enter the
SSID.
c.Enter the
Channel from
the drop list.
Remember,
all members
must use the
same channel
number.
Note: For a description of Ad Hoc mode, see the Product Overview
14. Optionally, select Enabled, the appropriate values for the encryption method,
WEP Mode, keys, and select Next.
Encryption is disabled by default but it is recommended that you
enable encryption on all wireless devices to eliminate security
problems with the network.
Caution
on Page 5.
14 - DeviceMaster AIR User Guide: 2000365 Rev. C Hardware Installation and WLAN Configuration
Page 15
Configuring an IP Address (Static or DHCP)
15. Select Restart when the Setup Completed screen appears.
16. Select Close.
17. To complete the wireless configuration, go to Configuring an IP Address
(Static or DHCP).
Note: If there are other characteristics that you need to configure such as,
wireless settings or changes through the Admin tab, you should do so
before setting the DeviceMaster AIR to use DHCP; unless you are
provided with the IP address that is reserved in DHCP.
18. After configuring an IP address for the wireless portion of the DeviceMaster
AIR, you will need to configure the serial portion.
Configuring an IP Address (Static or DHCP)
Use the following procedure to configure a static IP address for the wireless
portion of the DeviceMaster AIR.
1. Verify that the first phase of the configuration process occurred. See
Connecting the Hardware and Initial Configuration
that procedure if necessary.
2. If necessary, start your web browser, and enter the DeviceMaster AIR WLAN
IP address. The default WLAN IP address is 192.168.0.30.
Note: The computer that you are using for initial configuration must have an
IP address within the same range as the WLAN IP address of the
DeviceMaster AIR, see Assigning a Static IP Address
assistance.
on Page 9 and perform
on Page 65 for
Hardware Installation and WLAN ConfigurationDeviceMaster AIR User Guide: 2000365 Rev. C - 15
Page 16
Configuring an IP Address (Static or DHCP)
3. Enter Admin as the User Name, enter the password, and select Ok.
4. Select the Network tab.
This illustrates a Windows XP
connection. Windows Server 2003
and Windows 2000 are similar.
This screenshot illustrates a static IP address installation.
5. Select the appropriate type of IP addressing for your environment.
DHCP IP Addressing
Select Dynamic IP Address and select Apply.
Note: If you have not done so, give your System Administrator the WLAN
MAC address of the DeviceMaster AIR so that they can assign an IP
address from the DHCP pool of reserved addresses.
Static IP Addressing
Select Static IP Address and enter appropriate values for your network and
select Apply.
16 - DeviceMaster AIR User Guide: 2000365 Rev. C Hardware Installation and WLAN Configuration
Page 17
Configuring an IP Address (Static or DHCP)
6. Select Continue.
7. Close the web browser.
8. If necessary, reset your computer’s IP address back to its original values.
9. Ping the new IP address and verify that it responds.
10. Remove the Ethernet cable from the network port and use the appropriate
procedure for your environment:
•1-Port Serial Device Server Connection
•Ethernet-to-Wireless Bridge Connection
on Page 18
on Page 19
Hardware Installation and WLAN ConfigurationDeviceMaster AIR User Guide: 2000365 Rev. C - 17
Page 18
1-Port Serial Device Server Connection
1-Port Serial Device
Server Connection
Use the following procedure to connect cables to use the DeviceMaster AIR as a
wireless 1-port serial device server.
1. Reconnect the 4” Ethernet jumper cable between the WLAN and LAN port of
the DeviceMaster AIR.
2. Verify that the LEDs on the top of the unit are
lit.
Note: The Status LED flashes while booting
and it takes approximately 15 seconds
for the bootloader to complete the cycle.
See LEDs
on Page 60 for more
information.
3. Ping the IP address that you pinged in Step 9
in Configuring an IP Address (Static or DHCP).
If the ping fails, re-connect the WLAN port to
the Ethernet network, open your web browser,
enter the IP address, and check other
configuration settings. See Troubleshooting
WLAN Port Problems on Page 63 for
troubleshooting procedures.
4. Go to the appropriate discussion or document
to configure network information for the serial portion of the DeviceMaster
AIR depending on your serial port requirements:
•TCP/IP socket configuration only, see Network Configuration for the Serial
Portion on Page 27
•COM or tty port (also supports TCP/IP socket) configuration, use the
appropriate NS-Link User Guide to install the NS-Link device driver for
your operating system. See Locating Software and Documentation
on Page
8, to locate the appropriate device driver and User Guide.
18 - DeviceMaster AIR User Guide: 2000365 Rev. C Hardware Installation and WLAN Configuration
Page 19
Ethernet-to-Wireless Bridge Connection
Ethernet-to-Wireless
Bridge Connection
Use the following procedure to use the DeviceMaster AIR as an Ethernet bridge
with another DeviceMaster, for example, a DeviceMaster RTS 16-port.
Note: When the DeviceMaster AIR is used as a wireless bridge with devices with a
single Ethernet connection, the serial port on the AIR is no longer available.
1. Connect an Ethernet cable between
the WLAN port of the DeviceMaster
AIR and an Ethernet-enabled device
such as another DeviceMaster.
WLAN
For example, to bridge the AIR to a
DeviceMaster 4/8/16-port (with two
Ethernet ports), connect the cable
between the WLAN port on the AIR
and the UP port on the other DeviceMaster model. Optionally, you can connect
an Ethernet cable between the LAN port on the AIR and the Down port on a
DeviceMaster 4/8/16-port to use the single serial port on the AIR.
To bridge the AIR to a DeviceMaster 16 or 32-port (with an internal power
supply), connect the cable between the WLAN port on the AIR and the Network
port on a DeviceMaster 16 or 32-port.
2. Verify that the Status LEDs on the other
DeviceMaster unit are lit.
Note: The Status LED flashes while booting
and it takes approximately 15 seconds
for the bootloader to complete the cycle.
See LEDs
on Page 60 for more
information. If the AIR is connected as
a bridge, only the Status LED is lit.
3. Ping the IP address that you pinged in Step 9
in Configuring an IP Address (Static or DHCP).
4. If the ping fails, re-connect the WLAN port to
the Ethernet network, open your web browser,
enter the IP address, and check other
configuration settings. See Troubleshooting
WLAN Port Problems on Page 63 for
troubleshooting procedures.
5. Go to the appropriate discussion or document to configure network
information for the serial portion of the DeviceMaster AIR depending on your
serial port requirements:
•TCP/IP socket configuration only, see Network Configuration for the Serial
Portion on Page 27
•COM or tty port (also supports TCP/IP socket) configuration, use the
appropriate NS-Link User Guide to install the NS-Link device driver for
your operating system. See Locating Software and Documentation
on Page
8, to locate the appropriate device driver and User Guide.
Hardware Installation and WLAN ConfigurationDeviceMaster AIR User Guide: 2000365 Rev. C - 19
Page 20
Changing the Wireless Operating Mode Settings
Changing the Wireless Operating Mode Settings
Use your web browser and the Wireless tab to change the DeviceMaster AIR
wireless settings. Use the following steps to access the Wireless tab.
1. Open the web browser and enter the DeviceMaster AIR IP address.
2. Select or type in user name in the User Name field.
3. Enter the password, if a password was configured during initial installation.
4. Select the Wireless tab.
5. Select Ad-hoc or Infrastructure. Infrastructure is the default setting.
6. Optionally, change the AP Name to rename your access point. This is
recommended if you have more than one access point on your network.
7. If necessary, change the SSID (Service Set Identifier), default is the default
setting. The SSID is a unique name that identifies a wireless network. All
devices on a network must share the same SSID name in order to
communicate on the wireless network. If you choose to change the SSID from
the default setting, input your new SSID name in this field. The SSID can be
up to 32 characters in length.
8. If necessary, change the Channel value (the default is Channel 6). Enter a new
number if you want to change the default setting. All devices on the network
must be set to the same channel to communicate on the network.
20 - DeviceMaster AIR User Guide: 2000365 Rev. C Hardware Installation and WLAN Configuration
Page 21
Changing the Wireless Operating Mode Settings
9. If necessary, set the WEP Encryption.
a. Select Enable Encryption to use WEP (Wired Equivalent Privacy) on the
network.
b. Make sure that all devices on the network, and the access point share the
same WEP selection (either Enable or Disable) and they must share the
same WEP key. The WEP key is generated from ASCII or Hexadecimal
entries that are either 64, 128, or 256 bits in length.
c.Select the Key Type (ASCII or Hexadecimal)
d. Enter the appropriate digits or letters for up to 4 keys. Select the key you
wish to use. Hexadecimal digits consist of the numbers 0 - 9 and letters A F. ASCII is a code representing English letters as numbers from 0 - 128.
10. Select the Transmission Rate for the network (default setting is 1-2-5.5-11-22
(Mbps).
11. Select the appropriate Authentication method:
•Open System - communicates the key across the network
•Shared Key - devices must have identical WEP settings to communicate
•Auto - automatically adjusts to the Authentication mode of the wireless
client
12. Select Apply if you have made any changes or additions.
Hardware Installation and WLAN ConfigurationDeviceMaster AIR User Guide: 2000365 Rev. C - 21
Page 22
Changing the Wireless Web Interface Password
Changing the Wireless Web Interface Password
Use your web browser and the Admin tab to change the password that supports
the wireless port.
1. Open the web browser and enter the DeviceMaster AIR IP address.
2. Select or type in user name in the User Name field.
3. Enter the password, if a password was configured during initial installation.
4. Select the Admin tab.
5. Enter a new password. Passwords can be up to 14 characters in length.
6. Re-enter the new password in the Confirm Password box and select Apply.
22 - DeviceMaster AIR User Guide: 2000365 Rev. C Hardware Installation and WLAN Configuration
Page 23
Saving the Wireless Configuration System Settings
Saving the Wireless Configuration System Settings
Use your web browser and the Admin tab to save the current settings onto the
local hard drive.
1. Open the web browser and enter the DeviceMaster AIR IP address.
2. Select or type in user name in the User Name field.
3. Enter the password, if a password was configured during initial installation.
4. Select the Admin tab.
5. Select Save from the System Settings group.
6. Select the Save button.
7. Browse to an appropriate location and select Save.
8. Select Close.
Hardware Installation and WLAN ConfigurationDeviceMaster AIR User Guide: 2000365 Rev. C - 23
Page 24
Loading Wireless Configuration System Settings
Loading Wireless Configuration System Settings
Use your web browser to access the Admin tab to load previously saved system
settings.
If you updated the wireless firmware and want to load the configuration settings
that you saved, make sure that the computer has an IP address within the same
range as the WLAN IP address of the DeviceMaster AIR. After updating the
wireless firmware, the DeviceMaster AIR is reset to the default IP address,
192.168.0.30.
1. Open the web browser and enter the DeviceMaster AIR IP address.
2. Select or type in user name in the User Name field.
3. Enter the password, if a password was configured during initial installation.
4. Select the Admin tab.
5. Select Browse from the System Settings group, highlight the configuration file
you want to load, and select Open.
6. Select Load from the System Settings group and Ok.
7. Select Continue.
24 - DeviceMaster AIR User Guide: 2000365 Rev. C Hardware Installation and WLAN Configuration
Page 25
Restoring Default Wireless Configuration System Settings
Restoring Default Wireless Configuration System Settings
There are two ways to restore the default settings on the DeviceMaster AIR:
•Reset button
•Use a web browser and the Admin tab
Using the Reset
Button
Using a Web
Browser
Use the Reset Button between the antenna
and the power receptacle. Press the button
Reset
for a few moments to revert to the factory
default settings of the DeviceMaster AIR.
For a list of the defaults, see Factory
Default Settings for the WLAN Port on
Page 59.
Use your web browser to access the Admin tab to load previously saved system
settings.
1. Open the web browser and enter the DeviceMaster AIR IP address.
2. Select or type in user name in the User Name field.
3. Enter the password, if a password was configured during initial installation.
4. Select the Admin tab.
Hardware Installation and WLAN ConfigurationDeviceMaster AIR User Guide: 2000365 Rev. C - 25
Page 26
Using a Web Browser
5. Select Restore from the System Settings group and Ye s.
6. Select Continue.
26 - DeviceMaster AIR User Guide: 2000365 Rev. C Hardware Installation and WLAN Configuration
Page 27
Network Configuration for the Serial
Portion
Use this section to configure DeviceMaster AIR network information for the serial
portion.
There are many ways to configure network information, which method you choose
depends on your operating system and how you plan on using the DeviceMaster
AIR serial port.
Configuration Software
There are two distinct uses for the serial port, which affects the type of software
that you can use to configure the serial characteristics:
•TCP/IP socket mode, without COM or tty support
•COM or tty port, with optional TCP/IP socket mode support
It is best to determine how you want to use the serial ports before you program the
network settings in the DeviceMaster AIR.
TCP/IP Socket Use
(No COM or tty
Support)
COM or tty Port
with Optional
Socket Mode
To configure the DeviceMaster AIR for use as only a TCP/IP socket does not
require installation of additional software. There are many methods that you can
use to configure the network settings. Select the method that suits your
environment.
•PortVision Plus
information if you have access to a Windows 2000, Windows XP, or Windows
Server 2003 system.
PortVision Plus requires that you connect the DeviceMaster AIR to the same
network segment as the Microsoft system during the configuration process.
•Redboot
two ways to configure network information Serial connection or Telnet connection. See Configuring the Network Settings
To use any of the DeviceMaster AIR ports as COM ports (Microsoft environment)
or tty ports (Linux), you should install the NS-Link device driver
DeviceMaster AIR network information for the serial portion during the driver
installation.
If you are reading this from the CD, use the menu system to locate the
User Guide for your operating system or download the latest version through the
internet.
configuration works on any supported operating system and provides
is the fastest and easiest way to configure network
on Page 49 for procedures.
and configure
NS-Link
Network Configuration for the Serial PortionDeviceMaster AIR User Guide: 2000365 Rev. C - 27
Page 28
Installing, Updating, and Removing PortVision Plus
Installing, Updating, and Removing PortVision Plus
You can install PortVision Plus from the Software and Documentation CD that
came with your product or download the latest version (Locating Software and
Documentation on Page 8).
Note: PortVision Plus requires that you connect the DeviceMaster AIR to the same
network segment as the Microsoft system during the configuration process.
PortVision Plus
Installation
Updating PortVision
Plus
Removing
PortVision Plus
Use this procedure to install PortVision Plus from a Software and Documentation
CD or download the latest from the internet.
1. Install from CD, use the menu system on the CD to start the installation or
browse to the appropriate CD drive and locate the \Dev_Mstr\PortVision_Plus
directory.
2. Execute the PVPlus.MSI file and follow the installation wizard.
3. Optionally, launch PortVision Plus from the last installation screen and allow
PortVision Plus to create shortcuts for the COM port utilities (Test Terminal
and Port Monitor).
4. Select the Scan button so that PortVision Plus locates the DeviceMaster AIR
units on the network.
See Using PortVision Plus to Configure the Network Settings
on Page 29 to
program the DeviceMaster AIR network settings. For additional information
about PortVision Plus, see the help system.
Use the following procedure to update PortVision Plus.
1. Download the latest version of PortVision Plus (Locating Software and
Documentation on Page 6).
2. Execute the PVPlus.MSI file and follow the installation wizard.
PortVision Plus updates the application automatically using the installation
wizard.
You can remove PortVision Plus by executing the PVPlus.msi installation file or by
using the Add/Remove control panel:
1. Open the Add or Remove control panel.
2. Highlight PortVision Plus and select the Remove button.
To fully remove PortVision Plus from your system, also remove the \Program Files\Comtrol\PortVision_Plus directory.
28 - DeviceMaster AIR User Guide: 2000365 Rev. C Network Configuration for the Serial Portion
Page 29
Using PortVision Plus to Configure the Network Settings
Using PortVision Plus to Configure the Network Settings
You can use PortVision Plus to identify, configure, update, and manage the
DeviceMaster AIR from Windows 2000, Windows XP, and Windows Server 2003
systems. PortVision Plus automatically detects and identifies DeviceMaster AIR
products physically attached to the network for configuration, if they are in the
same network segment.
Note: You must have SocketServer 5.10 or NS-Link 5.04 or higher for all of the
property pages to appear. See Locating Software and Documentation
Page 6 to locate the latest firmware or NS-Link driver.
Use the following procedure to change the network settings on the DeviceMaster
AIR.
1. If you have not done so, install PortVision Plus (Installing, Updating, and
Removing PortVision Plus on Page 28).
2. Start PortVision Plus from the Start button, Programs, Comtrol, PortVision Plus
or the PortVision Plus desktop shortcut. If this is the first time you have opened
PortVision Plus:
a. Select whether or not you want PortVision Plus to create shortcuts for the
COM port utilities; Test Terminal and Port Monitor.
b. Select the Scan button and Ye s to locate DeviceMaster AIR units on the
network.
3. Highlight the DeviceMaster AIR for which you want to program network
information and open the Configure Device screen using one of these methods:
•Double-click on the DeviceMaster AIR in the List View pane
•Select the Config button
•Right-click and select Configure Device from the popup menu
Note: See the PortVision Plus help system for information about using
PortVision Plus.
4. Optionally, rename the device in the Device Name field.
on
Network Configuration for the Serial PortionDeviceMaster AIR User Guide: 2000365 Rev. C - 29
Page 30
Using PortVision Plus to Configure the Network Settings
5. Change the device network properties as required for your site.
•If you want to run the device using the MAC addressing scheme, select
Disable IP.
•To use the device with DHCP, select DHCP IP, and make sure that you
provide the MAC address of the device to the network administrator.
•To program a static IP address, select Static IP and enter the appropriate
values for your site.
Note: If you need additional information about using this screen, open
the PortVision Plus help system. You can access the help system
using the Help button or go directly to the help for this property
page by select the Network Settings help option the Context menu
button (right),
6. Optionally, select the Email Settings property page to configure email
notification services.
7. Optionally, select the RFC1006 Settings property page to configure RFC1006
settings.
8. Optionally, select the Port Settings property page to configure serial port
characteristics for socket services.
9. Optionally, select Save Settings to a File to create a configuration file that you
can use to configure other DeviceMaster AIR units.
10. After entering the changes, select Apply Changes.
11. Close the Configure Device window.
30 - DeviceMaster AIR User Guide: 2000365 Rev. C Network Configuration for the Serial Portion
Page 31
Connecting Devices
Caution
Connecting Serial Devices
This section discusses connecting your serial devices. In addition, it provides you
with information to build serial or test cables and loopback connectors to test the
serial ports.
Use this procedure to connect asynchronous serial devices to the DeviceMaster
AIR ports.
Make sure that you have configured the ports using the NS-Link driver
or SocketServer for the correct communications mode before
connecting any devices. The default mode in the NS-Link drivers is RS-
232. There is a remote possibility that connecting a peripheral for the
wrong mode could damage the peripheral.
1. Connect your serial devices to the appropriate port on the DeviceMaster AIR
using the appropriate cable. You can build your own DB9 cables using DB9
Serial Cables and Loopback Plugs on Page 33.
Note: Refer to the hardware manufacturer’s installation documentation if you
need help with connector pinouts or cabling for the peripheral device.
2. Verify that the devices are communicating properly.
Connecting Serial DevicesDeviceMaster AIR User Guide: 2000365 Rev. C - 31
Page 32
Connecting Devices
The DeviceMaster AIR 1-port has four LEDs on the top of the unit that
provide information about the network connection of the serial port.
LEDDescription
The amber Status LED on the device is lit,
indicating you have power and it has
completed the boot cycle.
Status
Note: The Status LED flashes while
booting and it takes approximately
15 seconds for the bootloader to
complete the cycle.
Link Act
Duplex
If the red Link Act LED is lit, it indicates
a working Ethernet connection.
If the red Duplex LED is lit, it indicates
full-duplex activity.
If the red 100 LED is lit, it indicates a
100
working 100 MB Ethernet connection
(100 MB network, only).
32 - DeviceMaster AIR User Guide: 2000365 Rev. C Connecting Serial Devices
Page 33
DB9 Serial Cables and Loopback Plugs
You can build your own null-modem or straight-through DB9 serial cables using
the following subsections.
PinRS-232RS-422RS-485
1DCDNot usedNot used
2RxD RxD-Not used
3TxDTxD-TxD/RxD4DTRNot usedNot used
5GNDNot used†Not used†
6DSRNot usedNot used
7RTSTxD+TxD/RxD+
8CTS RxD+Not used
9RINot usedNot Used
† Pin 5 is tied to ground on the board, but is
not used in the cable.
This illustrates the DB9 connector signals.
RS-232
DB9 Serial Cables and Loopback Plugs
DB9 Connector Pinouts
RS-422
RS-485
GND
DTR
TxD
RxD
CD
Pin 1
DB9 Male
RI
CTS
RTS
DSR
Pin 6
Not used*
Not used
TxDRxDNot used
Pin 1
DB9 Male
Not used
RxD+
TxD+
Not used
Pin 6
Not used*
Not used
TxD/RxDNot used
Not used
Pin 1
* Pin 5 is tied to ground on the board,
but is not used in the cable.
DB9 Male
Not used
Not used
TxD/RxD+
Not used
Pin 6
DB9 Loopback PlugsLoopback connectors are DB9 female serial port plugs, with pins wired together as
shown, that are used in conjunction with application software (Test Terminal or
Minicom) to test serial ports. The DeviceMaster AIR is shipped with a a single
loopback plug (RS-232/422).
Note: See the appropriate NS-Link guide for information about using Test
Terminal or Minicom to test the serial ports (see Locating Software and
Documentation on Page 8).
Wire the following pins together to build additional plugs or replace a missing RS232 loopback plug:
•Pins 1 to 4 to 6
•Pins 2 to 3
•Pins 7 to 8 to 9
Pin 1
Pin 6
Pin 5
Pin 9
RS-232 Only
(Back View)
The RS-232 loopback plug
also works for RS-422.
Wire the following pins together for an RS-422 loopback plug:
•Pins 2 to 3
•Pins 7 to 8
Pin 1
Pin 6
Pin 5
Pin 9
RS-422 Only
(Back View)
Connecting Serial DevicesDeviceMaster AIR User Guide: 2000365 Rev. C - 33
Page 34
DB9 Null-Modem Cables (RS-232)
DB9 Null-Modem
Cables (RS-232)
DB9 Null-Modem
Cables (RS-422)
Use the following figure if you need to build an RS-232 null-modem cable. A nullmodem cable is required for connecting DTE devices.
TxD
RxD
RTS
CTS
DSR
DCD
DTR
GND
DB9
Pins
3
2
7
8
6
1
4
5
Signal
Femal e
DeviceMaster
DB9
Pins
2
3
8
7
4
1
6
5
DB25
Pins
3
2
5
4
20
8
6
7
RJ45
Pins
5
4
8
1
2
6
7
3
Signal
RxD
TxD
CTS
RTS
DTR
DCD
DSR
GND
Note: You may want to purchase or build a straight-through cable and purchase a
null-modem adapter. For example, a null-modem cable can be used to
connect COM2 of one PC to COM2 of another PC.
Use the following figure if you need to build an RS-422 null-modem cable.
Signal
TxD+
TxDRxD+
Fem ale
RxD- 2
DB9
Pins
7
3
8
Signal
RxD+
RxDTxD+
TxD-
DeviceMaster
Note: RS-422 pinouts are not standardized. Each peripheral manufacturer uses
different pinouts. Please refer to the documentation for the peripheral to
determine the pinouts for the signals above.
DB9 StraightThrough Cables (RS232/485)
Use the following figure if you need to build an RS-232 or RS-485 straight-through
cable. Straight-through cables are used to connect modems and other DCE
devices. For example, a straight-through cable can be used to connect COM2 of one
PC to COM2 to a modem.
RJ45
Signal
DCD
RxD
TxD or TRxDTR
GND
DSR
Female
RTS or TRx+
DeviceMaster
CTS
RI9
DB9
Pins
1
2
3
4
5
6
7
8
DB9
Pins
1
2
3
4
5
6
7
8
9RI
Pins
6
5
4
2
3
7
1
8
N/A
DB25
Pins
8
3
2
20
7
6
4
5
22
Signal
DCD
RxD
TxD or TRxDTR
GND
DSR
RTS or TRx+
CTS
34 - DeviceMaster AIR User Guide: 2000365 Rev. C Connecting Serial Devices
Page 35
Configuring SocketServer
SocketServer is integrated in the firmware that comes pre-installed on your
DeviceMaster AIR. DeviceMaster AIR ports can be configured for TCP/IP socket
access from the other hosts or for serial tunneling using the SocketServer Server Configuration page.
If you want to use any of the ports as COM or tty ports, you should install the NSLink driver, configure the COM or tty ports, and then access the Server Configuration page for the ports that you want to use as TCP/IP sockets.
.If you install and enable an NS-Link device driver, NS-Link loads on the
DeviceMaster AIR.
The default operation of the DeviceMaster AIR SocketServer is to buffer networkbound data and transmit the buffered data to the network once every 50ms. This
is intended to provide a reasonable trade-off between latency and network
utilization.
If more control is desired when the serial port receive data is transmitted to the
network, there are two user configurable features that can be used: EOL Detect
and Serial Rx Timeout on the Edit Port Configuration page (SocketServer) or Port Settings property page (PortVision Plus).
You can access the web configuration page using one of the following methods:
•Enter the IP address of the DeviceMaster AIR in a web browser
•Open PortVision Plus, access the Configure Device screen using one of the
following methods, and configure the appropriate property pages:
-Highlight the DeviceMaster AIR and select the Config button
-Double-click on the DeviceMaster AIR
-Right-click on the DeviceMaster AIR and select Configure Device from the
popup menu
Note: For socket service configuration procedures, see the SocketServer help
system or the PortVision Plus help system.
SocketServer Overview
TCP/IP socket mode operation is used to connect serial devices with an
application that supports TCP/IP socket communications addressing.
PC or
Mainframe
IP socket
application
Configuring SocketServerDeviceMaster AIR User Guide: 2000365 Rev. C - 35
Ethernet Hub
TCP/IP Socket Mode
LAN/WAN
Ethernet Hub
DeviceMaster
Serial Device
Page 36
SocketServer Overview
Serial tunneling mode is used to establish a socket connection between two
DeviceMaster AIR units through an ethernet network.
DeviceMaster
Ethernet Hub
Dumb Terminal
LAN/WAN
Serial Tunneling Mode
DeviceMaster
Ethernet Hub
Printer
UDP mode is designed for applications that need faster data transmission, or that
make use of UDP’s broadcast capabilities. UDP differs from TCP in that a UDP
transmission does not first require a connection to be opened before sending data
and the receiving device does not issue acknowledgements to the sender.
UDP Mode
1234
Ethernet Hub
Serial RS-232 connections
LAN/WAN
Ethernet Hub
DeviceMaster
DeviceMaster
In this example, four
PCs receive data
simultaneously from one
Serial Device
serial device.
36 - DeviceMaster AIR User Guide: 2000365 Rev. C Configuring SocketServer
Page 37
SocketServer Versions
The functionality of the SocketServer integrated in the firmware is the same as
the NS-Link. If the NS-Link driver is running on the DeviceMaster AIR, the NSLink loads when you open a web browser session.
If the NS-Link driver is not running (not installed or not enabled), the default
SocketServer loads when you open a web browser session. See Preparing to
Update Firmware on Page 39 to locate the latest firmware for the DeviceMaster
AIR.
SocketServer Versions
Sample Default SocketServer Page
Your SocketServer or NS-Link version
may be different than these examples.
Configuring SocketServerDeviceMaster AIR User Guide: 2000365 Rev. C - 37
Page 38
SocketServer Versions
38 - DeviceMaster AIR User Guide: 2000365 Rev. C Configuring SocketServer
Page 39
Caution
Updating Firmware
Use this section to update firmware on the DeviceMaster AIR. The DeviceMaster
AIR has three upgradable sets of firmware on the device from the factory.
•The wireless firmware provides a web interface to configure the wireless
Ethernet port. See Updating the Wireless Firmware
•Bootloader refers to the operating system that runs on the DeviceMaster AIR
hardware during the power on phase, which then starts SocketServer and the
wireless firmware. The bootloader can be disabled and you can communicate
to the device using Redboot.
Note: Make sure that power is not interrupted while uploading Bootloader.
Power interruption while uploading Bootloader will require that the
DeviceMaster AIR must be sent in so that it can be reflashed.
•SocketServer is integrated in the firmware that comes pre-installed on your
DeviceMaster AIR platform which provides an interface to TCP/IP socket
mode configuration and services.
Note: This section contains SocketServer update information for installations that
are NOT running an NS-Link driver.
If you are using an NS-Link driver, you should upgrade the driver, which
automatically updates the latest SocketServer version. You can download the
latest driver (see Locating Software and Documentation
If you are not successful uploading SocketServer to the DeviceMaster
AIR the first time, do not upload Bootloader. If Bootloader fails the
upload process, you will need to send the unit in to be reflashed.
on Page 43.
on Page 8).
Preparing to Update Firmware
Depending on what firmware you want to update will affect how to update the
firmware.
Methods and ToolsThere are several methods and tools that you can use to update the firmware.
•PortVision Plus is the easiest way to update the Bootloader or SocketServer
using Windows 2000, Windows XP, or Windows Server 2003 system. See
Updating Firmware with PortVision Plus
•RTS Updater Utility is the easiest way to upgrade firmware if you have a
Windows NT system. See Using the Updater Utility
Bootloader) on Page 41 for this method.
•Redboot
two ways to configure network information Serial connection or Telnet
connection. See Serial Method
Telnet Method
want to use.
•You must use web browser to update the wireless firmware (see Updating the
Wireless Firmware on Page 43).
Latest FirmwareYou may also need to download the latest firmware file.
•Wireless Firmware http://support.comtrol.com/
download.asp?partnumber=1800256
configuration works on any supported operating system and provides
(SocketServer and Bootloader)) on Page 51 or
(SocketServer and Bootloader)) on Page 53 for the method you
on Page 40 for this method.
(SocketServer and
Updating FirmwareDeviceMaster AIR User Guide: 2000365 Rev. C - 39
If necessary, unzip (unpackage) the file, if the file extension is .tgz. If the
downloaded file has a .bin extension, it is not necessary to unpackage the file.
Note: You can use the latest version of Winzip
environment. The .tgz file extracts to a .tar file and the .tar file extracts to the
.bin file.
Updating Firmware with PortVision Plus
You can use this procedure to upload firmware.
Note: PortVision Plus cannot upload the wireless firmware. See Updating the
Wireless Firmware on Page 43.
1. Make sure that you have downloaded and if necessary, unzipped the firmware.
See Latest Firmware
2. Highlight the device that you want to update or shift-click and select multiple
devices.
(above), if you need to download the firmware.
to unzip the firmware in a Microsoft
3. Right click and select Upload Firmware (or the Upload button), browse to the
bootloader or SocketServer .bin file, and select Open.
4. Select Ye s to the Upload Firmware message that warns you that this is a
sensitive process.
It may take a few moments for the firmware to upload onto the device. The
device will reboot itself during the upload process.
5. Select Ok.
6. In the next minute, PortVision Plus updates the List View pane and displays
the new firmware version.
40 - DeviceMaster AIR User Guide: 2000365 Rev. C Updating Firmware
Page 41
Using the Updater Utility (SocketServer and Bootloader)
Using the Updater Utility (SocketServer and Bootloader)
After you have installed the RTS Updater Utility, use the following procedures to
update the Bootloader or SocketServer firmware.
Installing the RTS
Updater Utility
If you do not have the RTS Updater Utility installed, you can install from the
Comtrol CD shipped with your product or download the latest version from:
Note: Windows 2000, Windows XP, and Windows Server 2003 users can use
PortVision Plus. The RTS Updater Utility mainly supports Windows NT.
Use the following procedure to install or update the RTS Update utility.
1. Unzip the 1800165#.exe file if you downloaded or unzip the utility from the
Comtrol CD, which automatically starts the Installation wizard.
where # represents a file version, such as, A or B
2. Follow the Installation wizard.
Upload ProcedureUse the following procedure to update the Bootloader firmware on the
DeviceMaster AIR.
1. Verify that you have the .bin file and RTS Updater utility discussed in
Preparing to Update Firmware
on Page 39.
2. From the Start button, select Programs>Comtrol Utility>DeviceMaster RTS Update Utility>dmrtsupd.exe.
3. Enter IP address of DeviceMaster AIR that you want to update.
4. Go to the appropriate discussion to update the firmware:
•Bootloader
•SocketServer
Updating FirmwareDeviceMaster AIR User Guide: 2000365 Rev. C - 41
on Page 43
on Page 42
Page 42
SocketServer
SocketServerUse this procedure to upload SocketServer.
1. Select the Query button. If you have an NS-Link
driver running, it will display the NS-Link
version.
Note: If you did not close the application after
updating the Bootloader, the application
will respond with the Bootloader version. If
this occurs, close the application and
restart it.
2. Select Ok after you confirm that it is the
DeviceMaster AIR that you want to update.
Note: If it is not the correct DeviceMaster
AIR, enter correct IP address and
repeat Step 1.
3. Browse to the location of the .bin file for SocketServer.
4. Select the Download button to start the update procedure.
5. Select the Close button after the download has completed.
6. Verify the new SocketServer version:
a. Select the Reset button.
Note: There will be no screen change. If the DeviceMaster AIR is local,
watch the Ethernet LEDs to confirm that the DeviceMaster AIR did
reset.
b. After the DeviceMaster AIR loads, select the Query button and confirm
that version numbers did change.
42 - DeviceMaster AIR User Guide: 2000365 Rev. C Updating Firmware
Page 43
BootloaderUse this procedure to upload Bootloader.
1. Select the Reset button and quickly select the
Query button.
Note: If it displays the NS-Link or
SocketServer version, repeat Step 1.
2. Select Ok after you confirm that it is the
DeviceMaster AIR that you want to update.
Note: If it is not the correct DeviceMaster AIR,
enter the correct IP address and perform
Steps 1 and 2.
3. Browse to the location of the .bin file for
Bootloader.
Bootloader
4. Select the Download button to start the update procedure.
5. Select the Close button after the download has completed.
6. Verify the new Bootloader version:
a. Select the Reset button and quickly select the
Query button.
Note: If it displays the NS-Link or
SocketServer version, repeat Step a.
b. Exit the application after resetting the
device, even if you plan on updating the
SocketServer.
If you do not close the application you may
not be able to query for the SocketServer
version.
Updating the Wireless Firmware
Use your web browser and the Administrator tab to upgrade the firmware that
supports the wireless port.
When you update the firmware, the wireless configuration settings are reset to the
Updating FirmwareDeviceMaster AIR User Guide: 2000365 Rev. C - 43
Page 44
Updating the Wireless Firmware
default settings (Factory Default Settings for the WLAN Port on Page 59).
You may want to save the wireless configuration settings but to upload the
settings, you will need to configure a host within the same range as the default
WLAN IP address of the DeviceMaster AIR (192.168.0.30). To save the
configuration settings, see Saving the Wireless Configuration System Settings
Page 23.
1. Make sure that you have downloaded and, if necessary, unzipped the wireless
2. Connect the DeviceMaster AIR directly to a LAN network using an Ethernet
3. Open the web browser and enter the DeviceMaster AIR IP address.
4. Select or type in user name in the User Name field.
5. Enter the password, if a password was configured during initial installation.
firmware (Latest Firmware
on Page 39).
cable between the WLAN connector on the DeviceMaster AIR and the
Ethernet network.
on
44 - DeviceMaster AIR User Guide: 2000365 Rev. C Updating Firmware
Page 45
6. Select the Admin tab.
Updating the Wireless Firmware
7. Select Browse from the Firmware Upgrade group.
8. Locate the file that you downloaded and select Open.
Updating FirmwareDeviceMaster AIR User Guide: 2000365 Rev. C - 45
Page 46
Updating the Wireless Firmware
9. Select Apply.
10. Select Continue.
11. You will need to reconfigure the wireless settings of the DeviceMaster AIR.
•If you saved the configuration settings, see Loading Wireless Configuration
System Settings on Page 24.
•To reconfigure the wireless settings you can use the Run Wizard on the
Home page, see Connecting the Hardware and Initial Configuration
on
Page 9.
46 - DeviceMaster AIR User Guide: 2000365 Rev. C Updating Firmware
Page 47
RedBoot Procedures
Use this section as a reference if you want to perform tasks in Redboot. Typcially,
most of these procedures can be performed using PortVision Plus.
You can use a serial connection between Port 1 on the DeviceMaster AIR and a
COM port on a PC. If you plan on using the serial method, you will need a null
modem cable and a terminal program installed and configured on the PC.
Note: Use the serial connection method, if the DeviceMaster AIR is not on the same
Ethernet network segment as the PC.
You can use a telnet connection, if the DeviceMaster AIR is locally accessible by
Ethernet.
Note: Telnet is not recommended in Microsoft environments, unless you are
familiar with Telnet use in your particular operating system.
If necessary, see Establishing a Serial Connection
Telnet Connection on Page 48 to disable the bootloader before performing any of
these procedures.
on Page 47 or Establishing a
Establishing a Serial
Connection
Use the following procedure to set up serial connection with a terminal server
program (for example, HyperTerminal
1. Connect the null-modem cable shipped with your device from an available
COM port on your PC to Port 1 on the DeviceMaster AIR.
Note: If you cannot locate the cable shipped with the DeviceMaster AIR, see
DB9 Serial Cables and Loopback Plugs
2. Configure a terminal server program (such as, HyperTerminal or Minicom) to
the following values:
•Bits per second = 57600
•Data bits = 8
•Parity = None
•Stop bits = 1
•Flow control = None
3. Reset the DeviceMaster AIR.
Note: Depending on the model, disconnect and reconnect the power cable
(external power supply and no power switch) or turn the power switch
on and then off (internal power supply).
4. Immediately type #!DM and press Enter in the
terminal program.
5. At the RedBoot> prompt, type dis, and press
Enter.
Note: If you do not disable the loading feature of
the bootloader within the time-out period (default is fifteen seconds), an
application will be loaded from flash and started. If this happens,
repeat Steps 3 through 5. The #!DM command is the only case-sensitive
command and must be in uppercase.
6. Verify that the system responds with a Loading disabled message.
®
or Minicom) and the DeviceMaster AIR.
on Page 33.
#!DM
RedBoot>dis
Loading disabled
RedBoot ProceduresDeviceMaster AIR User Guide: 2000365 Rev. C - 47
Page 48
Establishing a Telnet Connection
7. Go to the appropriate task:
•Determining the Network Settings
•Configuring the Network Settings
on Page 49
on Page 49
•Determining the Bootloader Version
•Resetting the DeviceMaster AIR
•Uploading Firmware
•Configuring Passwords
on Page 51
on Page 54
•Redboot Command Overview
on Page 50
on Page 55.
on Page 50
Establishing a
Telnet Connection
Use the following procedure to telnet to the DeviceMaster AIR.
Note: If you are not familiar with telnet, this procedure may be difficult to use.
1. Open a telnet session, enter the DeviceMaster AIR IP address, and the
webserver password, if required.
Note: Press the Enter key if you have not programmed a password.
2. Type reset, and close the session.
3. Open a new telnet session, enter the DeviceMaster AIR IP address, and the
password.
4. Type dis to disable the bootloader.
$ telnet 192.168.250.250
Trying 192.168.250.250...
Connected to 192.168.250.250.
Escape character is ‘^]’.
Password:
Comtrol DeviceMaster Boot Version 1.20
RedBoot(tm) debug environment - built 14:57:53 Jun 21 2004
Platform: Comtrol DeviceMaster (ARM 7TDMI)
Portions Copyright (C) 2000. Red Hat, Inc.
Portions Copyright (C) 2001-2004. Comtrol Corp.
RedBoot>dis
Loading disabled
Default IP Address
5. Verify that the system responds with a Loading disabled message.
6. Go to the appropriate task:
•Determining the Network Settings
•Configuring the Network Settings
•Determining the Bootloader Version
•Resetting the DeviceMaster AIR
•Uploading Firmware
•Configuring Passwords
on Page 51
on Page 54
•Redboot Command Overview
on Page 49
on Page 49
on Page 50
on Page 50
on Page 55.
48 - DeviceMaster AIR User Guide: 2000365 Rev. C RedBoot Procedures
Page 49
Determining the Network Settings
If you are not sure what the network information is on a DeviceMaster AIR, you
can perform the following procedure.
1. Establish communications with the DeviceMaster AIR using the serial (Page
47) or telnet (Page 48) method.
Default Network Settings
IP address:
192.168.250.250
Subnet mask:
255.255.0.0
Gateway address:
192.168.250.1
2. At the RedBoot prompt, type ip.
RedBoot>dis
Loading disabled
RedBoot> ip
IP Config: IpAddr 192.168.250.250 IpMask 255.255.0.0 IpGate 192.168.250.1
RedBoot>
The IP address, subnet mask, and IP gateway values will display.
Configuring the Network Settings
The following subsections show you how to establish a communications link with
Redboot on the DeviceMaster AIR, by using one of these methods:
•Serial connection between Port 1 on the DeviceMaster AIR and a COM port on
a PC.
If you do not know the IP address of the DeviceMaster AIR you must use a
serial connection to communicate with the DeviceMaster AIR.
•Telnet connection requires that you know the IP address. In addition, the IP
address must also be valid for the network to which it is attached. For
example: The network segment must be 192.168.250.x to telnet to the
DeviceMaster AIR default IP.
Use the following procedure to program the IP address using Redboot.
1. Establish communications with the DeviceMaster AIR using the serial (Page
47) or telnet (Page 48) method.
2. Enter ip [addr mask gateway] and press the Enter key to configure the IP
address.
Where:
addr = IP address you want to use
mask = matches you network subnet mask
gateway = assigned by your network administrator
Make sure that each value is separated by a space.
xyzModem - CRC mode, 4241(SOH)/0(STX)/0(CAN) packets, 8 tries
RedBoot> go
... Erase from 0x05030000-0x050c0000: .........
... Program from 0x00000000-0x00084801 at 0x05060000: ...
... Erase from 0x050f0000-0x05400000: .
... Program from 0x007a0000-0x007b0000 at 0x053f0000: .
The file name in this screen shows the Bootloader.
Note: In a few seconds, the ethernet and PWR LEDs cycle through a light
sequence once and then upgrade is complete.
11. If you updated SocketServer: type, fis list and press Enter at the RedBoot>
prompt.
RedBoot> fis list
Name FLASH addr Mem addr Length Entry point
FIS_directory 0x053F0000 0x053F0000 0x00010000 0x00000000
default 0x05030000 0x00000000 0x00090000 0x00000000
RedBoot>
Note: You should see file information for a file called default. If you do not see
this file, repeat the process starting with Step 6
.
12. Reset the DeviceMaster AIR by typing reset at the RedBoot> prompt.
RedBoot> reset
. . .Resetting
Note: In a few seconds the ethernet and PWR LEDs cycle through a light
sequence once and the update is complete.
13. Start your internet browser and enter the IP address of the DeviceMaster AIR
to verify that the new version of SocketServer loads.
52 - DeviceMaster AIR User Guide: 2000365 Rev. C RedBoot Procedures
Page 53
Telnet Method (SocketServer and Bootloader))
Telnet Method
(SocketServer and
Bootloader))
Use the following procedure to update the Bootloader or SocketServer with telnet
to the DeviceMaster AIR.
1. Verify that you have the .bin file (Latest Firmware
on Page 39).
2. Open a telnet session, type reset, and close the session.
3. Open a new telnet session and enter the DeviceMaster AIR IP address.
$ telnet 192.168.250.250
Trying 192.168.250.250...
Connected to 192.168.250.250.
Escape character is ‘^]’.
Default IP Address
4. Enter the webserver password.
Note: Press the Enter key if you have not programmed a password.
Password:
Comtrol DeviceMaster Bootloader Version 1.20
RedBoot(tm) debug environment - built 14:57:53, Jun 21 2004
Platform: Comtrol DeviceMaster (ARM 7TDMI)
Portions Copyright (C) 2000. Red Hat, Inc.
Portions Copyright (C) 2001-2004. Comtrol Corp.
RedBoot>
5. At the Redboot prompt: type dis and press Enter to disable the bootloader.
RedBoot>dis
Loading disabled
6. Verify that the system responds with an Loading disabled message.
7. Load the file from a TFTP server using the following command and press the
8. When the RedBoot> prompt appears (after approximately one minute if you
are uploading the Bootloader and approximately three minutes if you ware
uploading SocketServer), type go.
RedBoot>go
If uploading Bootloader: In a few seconds the ethernet and PWR LEDs
cycle through a light sequence once and the update is complete.
RedBoot ProceduresDeviceMaster AIR User Guide: 2000365 Rev. C - 53
Page 54
Configuring Passwords
If uploading SocketServer:
a. At the RedBoot> prompt, type: fis list and press Enter.
RedBoot> fis list
Name FLASH addr Mem addr Length Entry point
FIS_directory 0x053F0000 0x053F0000 0x00010000 0x00000000
default 0x05030000 0x00000000 0x00090000 0x00000000
RedBoot>
Note: You should see file information for a file called default. If you do not
see this file, repeat the process starting with Step 7
.
b. Reset the DeviceMaster AIR by typing reset at the RedBoot> prompt.
Note: In a few seconds the ethernet and PWR LEDs cycle through a light
sequence once.
c.Start your internet browser and enter the IP address of the DeviceMaster
AIR to verify that the new version of SocketServer loads.
Note: Your SocketServer version may be different. The default IP address is:
192.168.250.250.
If it displays an NS-Link version, you must update the driver to update the
SocketServer. If you want to only run the ports in socket mode (not COM
mode), you can remove the NS-Link driver.
Configuring Passwords
This section discusses how to configure a password for the web and telnet server.
Note: See the PortVision Plus or SocketServer help system for information about
Use the following procedure to establish the DeviceMaster AIR password for the
Web and telnet server. Establishing a password prevents unauthorized changes to
the DeviceMaster AIR configuration.
1. Establish communications with the DeviceMaster AIR using the serial (Page
2. Type password [your_password] and press Enter.
email notification.
51) or telnet method (Page 48).
Note: If you forget your password, you can reprogram the password using the
serial method which bypasses the password.
Password:
Comtrol DeviceMaster Boot Version 1.20
RedBoot(tm) debug environment - built 14:57:53, Jun 21 2004
Platform: Comtrol DeviceMaster (ARM 7TDMI)
Portions Copyright (C) 2000. Red Hat, Inc.
Portions Copyright (C) 2001-2004. Comtrol Corp.
RedBoot> dis
Loading disabled
RedBoot> password dev1357
Password ‘dev1357’
RedBoot>
Note: The bootloader version on your DeviceMaster AIR may be different than
the version displayed in this graphic.
See the auth command in the Redboot Command Overview
on Page 55 if you want
to set up Web browser authentication.
54 - DeviceMaster AIR User Guide: 2000365 Rev. C RedBoot Procedures
Page 55
Redboot Command Overview
The following table is an overview of Redboot commands available. You can access
the list of commands online by entering help and pressing the Enter key.
RedBoot CommandDescription
auth
{noaccess, none, basic, md5,
invalid}
boardrev†Displays board revision.
cache [ON | OFF]Manages machine caches.
disableDisables automatic load of the default application.
dump -b <location> -l
<length>
fis {cmds}
go [-w <timeout>] [entry]Executes code at a location.
help <topic>Displays available Redboot commands.
ip {addr mask gateway}Displays or sets the IP address configuration.
loop 232|422|int port-number Runs loopback test on port.
mac†Displays ethernet MAC address.
model†Shows model number.
password {password}Sets the password.
reset
telnet [disable | enable}Sets or displays telnet server enable. Disables telnet.
teltimeout [seconds]Shows or sets telnet time-out.
terseTerse command response mode.
timeout {seconds}Displays or sets bootloader timeout value.
t485 port #1 port #2Runs port-to-port RS-485 test.
versionDisplays RedBoot version information.
†Do not use these commands to change the values. Doing so may cause the
DeviceMaster AIR to stop functioning.
Redboot Command Overview
Sets or displays web authentication.
The default is set to none, which means that there is
no authentication required to access the web server.
To deny access to the web server, select noaccess or
invalid. If access is attempted, a message appears to
notify the user that access is denied.
To configure the web server to request an unencrypted password, select basic.
To configure the web server to request an encrypted
password, select md5. (Some browsers do not support
the md5 command.)
Displays (hex dump) of a range of memory.
Manages flash images. See the Redboot User’s Guide
(located at this address on the CD or ftp site:
Dev_Mstr\AIR\Software\RedBoot\User_Guide) for
{cmds} information.
Loads a file from TFTP server or XModem.
Resets the DeviceMaster AIR. You must reset after
changing an IP address.
RedBoot ProceduresDeviceMaster AIR User Guide: 2000365 Rev. C - 55
Page 56
Redboot Command Overview
56 - DeviceMaster AIR User Guide: 2000365 Rev. C RedBoot Procedures
Page 57
Hardware Specifications and
Compliance Notices
The following subsections contain specifications and safety notices for the
DeviceMaster AIR.
Electromagnetic Compliances
This table lists electromagnetic compliances for the DeviceMaster family.
Emission:
Canadian EMC requirements ICES-003
CISPR-22: 1997
European Standard EN55022
Amendment A1: 2000
FCC Part15 Subpart B: Class A limit
Immunity: EN55024: 1998
IEC 1000-4-2: EN61000-4-2: 1995 ESD
IEC 1000-4-3: EN61000-4-3: 1996 RF
IEC 1000-4-4: EN61000-4-4: 1994 Fast Transient
IEC 1000-4-5: EN61000-4-5: 1995 Surge
IEC 1000-4-6: EN61000-4-6: 1996 Conducted disturbance
IEC 1000-4-8: EN61000-4-8: 1994 Magnetic field
IEC 1000-4-11: EN61000-4-11: 1994 Dips and Voltage Variations
Safety:
IEC 60950/EN60950
CSA C22.2 No. 60950/UL 60950, Third Edition
Electromagnetic CompliancesStatus
: 1998
Yes
Yes
Yes
Power Supply Specifications
This table provides the external power supply specifications.
Power Connector
Standard model:
Coaxial 5.5±0.1 x 2.1 mm
-
IAD and International models:
Coaxial 5.5±0.1 x 2.1 mm
-
Hardware Specifications and Compliance NoticesDeviceMaster AIR User Guide: 2000365 Rev. C - 57
+
+
VDC
VDC
External Power
Supply
Input line frequency
Input line voltage
Output voltage
Output current
Input line frequency
Input line voltage
Output voltage
Output current
Specification
60 Hz
100 - 120
5VDC
2.0A (Min) @ 5VDC
50 - 60 Hz
100 - 240
5VDC
2.0A (Min) @ 5VDC
VAC
VAC
Page 58
Hardware Specifications and Standards
Hardware Specifications and Standards
The following table lists hardware specifications for the DeviceMaster AIR. See
Power Supply Specifications
information.
ItemSpecification
on Page 57 for detailed power supply specification
Current consumption
1.1A @ 5VDC
Power consumption5.5 W
Processor typeARM7
Memory8MB SDRAM/4MB flash
Serial interfaceRS-232, RS-422, and RS-485
Serial connector typeDB9
Serial baud rate/port (maximum)230.4 Kbps
NS-Link control:
Data bits
Parity
Stop bits
7 or 8
Odd, Even, None
1 or 2
LAN Ethernet interface10/100 Mbps Fast Ethernet Auto MDI/MDIX
This table illustrates the DeviceMaster AIR
WLAN port defaults. You can reset the
DeviceMaster AIR to the factory defaults by
selecting the Reset button.
WLAN PortDefault Setting
Operating ModeInfrastructure
SSIDdefault
Channel6
Transmission
rates
Auto
EncryptionNo
Administrator
password
Blank (no password
needed)
IP address mode Static
IP address192.168.0.30
Subnet mask255.255.255.0
Usernameadmin (all lower case)
Reset
Hardware Specifications and Compliance NoticesDeviceMaster AIR User Guide: 2000365 Rev. C - 59
Page 60
Environmental Specifications
Environmental Specifications
This table list environmental conditions.
Environmental ConditionsValue
LEDs
Air temperature:
System on (operational)*
System off (storage)
Altitude0 to 10,000 feet
Heat output17.66 BTU/Hr
Humidity (non-condensing):
System on (operational)
System off (storage)
Mean time between failures (MTBF): 17.8 years
Surge protection** on all serial ports
*If this product is stacked, the environmental air flow must insure that
the Ambient Operating Temperature does NOT exceed these limits.
** Ethernet components are rated to 1.5KV magnetic surge protection, in
addition to the surge protection level listed above.
The DeviceMaster AIR has four LEDs
on the top of the unit that provide
information about the network
connection of the serial port.
Note: If you are using the
DeviceMaster AIR as a bridge,
only the Status LED is
functional.
•The amber Status LED on the
device is lit, indicating you have
power and it has completed the boot
cycle.
Note: The Status LED flashes while
booting and it takes
approximately 15 seconds for
the bootloader to complete
the cycle.
•If the red Link Act LED is lit, it
indicates a working Ethernet
connection between the LAN and
WLAN port on the AIR.
•If the red Duplex LED is lit, it
indicates full-duplex activity
between the LAN and WLAN port on the AIR.
•If the red 100 LED is lit, it indicates a working 100 MB Ethernet connection
between the LAN and WLAN port on the AIR.
0°C to 55°C (32°F to 131°F)
-20°C to 75°C (4°F to 167°F)
20% to 80%
8% to 80%
Provides ESD surge protection
minimum of 15KV @ 200A for a
duration of 1 ns.
60 - DeviceMaster AIR User Guide: 2000365 Rev. C Hardware Specifications and Compliance Notices
Page 61
Connections
Connections
The DeviceMaster AIR has four
connectors on the back of the unit:
LAN
Power
•LAN: this RJ45 auto-sensing MDI/
MIDX port provides connection to a
network device using a Category 5 Ethernet cable. The auto-sensing MDI/
MIDX port can use either a straightthrough or cross-over cable.
Comtrol provides an Ethernet jumper
cable that is connected between the
WLAN Reset
LAN and WLAN connectors to support
one serial port.
If you use the DeviceMaster AIR as a bridge, you will not have any cables
connected to the LAN connector.
•WLAN: this RJ45 auto-sensing MDI/MIDX port provides connection to a
network device using a Category 5 Ethernet cable. The auto-sensing MDI/
MIDX port can use either a straight-through or cross-over cable.
Note: Category 5 is the most reliable grade of twisted pair cable. Always check
to make sure that you have selected the correct type of cable for your
other devices on the network.
An Ethernet cable is connected between the WLAN connector and the same
network segment as a PC during initial installation to configure the wireless
settings. The default IP address for the WLAN port is 192.168.0.30.
After configuration, you will need to reconnect the Ethernet jumper cable
between the LAN and WLAN connectors to use the DeviceMaster AIR as a 1port serial device. To use the DeviceMaster AIR as a bridge, connect an
Ethernet cable between the WLAN port and an Ethernet port of another
device, such as a DeviceMaster RTS 8 to create eight wireless serial ports.
•Reset Button: press this internal button for a few moments to revert to the
factory default settings of the DeviceMaster AIR. See Factory Default Settings
for the WLAN Port on Page 59.
•Power Receptor: connect one end of the 5 VDC power adapter (included) to the
power receptor on the DeviceMaster AIR and connect the other end of the
power adapter to a power outlet.
Hardware Specifications and Compliance NoticesDeviceMaster AIR User Guide: 2000365 Rev. C - 61
Page 62
Notices
Notices
Radio Frequency
Interference (RFI)
(FCC 15.105)
Labeling
Requirements (FCC
15.19)
Modifications (FCC
15.21)
This equipment has been tested and found to comply with the limits for Class A
digital devices pursuant to Part 15 of the FCC Rules.
This equipment generates, uses, and can radiate radio frequency energy, and if not
installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try and
correct the interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and the receiver.
•Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with part 15 of FCC rules. Operation is subject to the
following two conditions:
•This device may not cause harmful interference.
•This device must accept any interference received, including interference that
may cause undesired operation.
Changes or modifications to this equipment not expressly approved by Comtrol
Corporation may void the user's authority to operate this equipment.
Serial Cables (FCC
15.27)
Underwriters
Laboratory
Important Safety
Information
Warning
FCC Radiation
Exposure Statement
This equipment is certified for Class A operation when used with unshielded
cables on models with the RJ45 connectors and with shielded cables on all models
with DB9 connectors.
This equipment is Underwriters Laboratory “UL” listed.
To avoid contact with electrical current:
•Never install electrical wiring during an electrical storm.
•Never install the power plug in wet locations.
•Use a screwdriver and other tools with insulated handles.
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
a minimum distance of about eight inches (20cm) between the radiator and your
body.
This transmitter must not be co-located or operate in conjunction with any other
antenna or transmitter.
62 - DeviceMaster AIR User Guide: 2000365 Rev. C Hardware Specifications and Compliance Notices
Page 63
Troubleshooting and Technical Support
This section contains troubleshooting information for your Comtrol device. You
should review the following subsections before calling Technical Support because
they will request that you perform many of the procedures or verifications before
they will be able to help you diagnose a problem.
•Troubleshooting WLAN Port Problems
•Troubleshooting Checklist
DeviceMaster AIR
•General Troubleshooting
If you cannot diagnose the problem, you can contact Technical Support
Troubleshooting WLAN Port Problems
The following subsections only discuss troubleshooting information for the WLAN
Ethernet port on the DeviceMaster AIR.
FAQsThis section provides solutions to situations that can occur during the installation
and operation of the DeviceMaster AIR Ethernet-to-Wireless Bridge. Read the
following descriptions if you are having problems.
on Page 66, for overall troubleshooting of the
on Page 68
on Page 70.
Questions/ProblemAnswers
How do I assign a static
IP address in Windows
2000/XP/2003?
I cannot connect to
another wireless client
in Ad-hoc mode.
I cannot connect to an
access point or wireless
router.
See Assigning a Static IP Address
The DeviceMaster AIR has a default SSID of default.
Make sure that the SSID on the DeviceMaster AIR is
exactly the same as the SSID on the other wireless
client.
The DeviceMaster AIR has a default channel of 6.
Make sure that the channel on the DeviceMaster AIR
is exactly the same as the channel on the other wireless
client.
Make sure that the SSID on the DeviceMaster AIR is
exactly the same as the SSID on the access point or
wireless router.
Move the DeviceMaster AIR and access point or
Wireless router into the same room and then test the
wireless connection.
Disable all security settings. (WEP, MAC address
Control, AES)
Turn off your access point and the device with the
DeviceMaster AIR. Turn on the access point, and then
turn on the device with the DeviceMaster AIR.
Make sure that the DeviceMaster AIR is set to
Infrastructure mode.
on Page 65.
Troubleshooting and Technical SupportDeviceMaster AIR User Guide: 2000365 Rev. C - 63
Page 64
FAQs
Questions/ProblemAnswers
Reset the access point to its factory default settings
I forgot my encryption
key.
and restore the DeviceMaster AIR to its factory default
settings. You may do this by pressing the Reset button
on the back of the unit. You will lose the current
configuration settings.
Check that the LED indicators for the broadband
modem are indicating normal activity. If not, there
may be a problem with the broadband connection.
Check that the LED indicators on the wireless router
are functioning properly. If not, check that the AC
power and Ethernet cables are firmly connected.
Check that the IP address, subnet mask, gateway, and
DNS settings are correctly entered for the network.
In Infrastructure mode, make sure the same Service
Set Identifier (SSID) is specified on the settings for the
wireless clients and access points. The SSID factory
default setting for the DeviceMaster AIR units is
I cannot connect the
DeviceMaster AIR to
my network.
default.
In Ad-Hoc mode, both wireless clients will need to have
the same SSID. Please note that it might be necessary
to set up one client to establish a BSS (Basic Service
Set) and wait briefly before setting up other clients.
This prevents several clients from trying to establish a
BSS at the same time, which can result in multiple
singular BSSs being established, rather than a single
BSS with multiple clients associated to it.
Check that the Network Connection for the wireless
client is configured properly. Select Infrastructure
when connecting to a wireless router and select Ad-Hoc
mode when connecting without an access point.
If Security is enabled, make sure that the correct
encryption keys are entered on both the DeviceMaster
AIR and the wireless router or ad-hoc client.
What variables may
cause my wireless
products to lose
reception?
The positioning of the products within your
environment will affect the wireless range. See
Installation Considerations (Wireless)
further information about the most advantageous
placement of your wireless products.
Antenna orientation - try different antenna
orientations for the DeviceMaster AIR. Try to keep the
antenna at least 6 inches away from the wall or other
objects.
If you are using 2.4GHz cordless phones, X-10
Why does my wireless
connection drop?
equipment or other home security systems, ceiling
fans, and lights, your wireless connection will degrade
dramatically or drop altogether. Try changing the
Channel on your wireless router, access point, and all
other devices on the network to avoid interference.
Keep your product away (at least 3-6 feet) from
electrical devices that generate RF noise, like
microwaves, Monitors, electric motors, etc.
on Page 6 for
64 - DeviceMaster AIR User Guide: 2000365 Rev. C Troubleshooting and Technical Support
Page 65
Assigning a Static IP Address
Assigning a Static IP
Address
Windows 2000/XP/
2003
Residential gateways/broadband routers automatically assign IP addresses to the
computers on the network, using DHCP (Dynamic Host Configuration Protocol)
technology. If you are using a DHCP-capable Gateway/Router you do not need to
assign static IP addresses.
If you are not using a DHCP capable Gateway/Router, or you need to assign a
static IP address, use the appropriate discussion for your operating system.
Use the following procedure if you need to assign a static IP address so that your
computer can communicate with the DeviceMaster AIR during the configuration
process.
1. From the Start button, select Control Panel, and
double-click on Network Connections.
2. Right-click on Local Area Connections, select
Properties, highlight Internet Protocol (TCP/IP),
and select Properties.
3. Select Use the following IP address, enter a temporary IP address and subnet
mask value that allows this system to communicate to the DeviceMaster AIR.
The default wireless IP address for the DeviceMaster AIR is 192.168.0.30. The
IP addresses on your network must be within the same range. For example,
you could enter an IP address of 192.168.0.3.
The subnet mask must be the same for all the computers on the network, for
example, 255.255.255.0.
A default gateway is not required.
Note: You may want to note the original IP information to return the PC to it’s
original IP configuration.
4. Select Ok on the TCP/IP Properties page, select Close on the Local Area
Connections Properties page, and close the control panel.
If necessary, you can use this procedure to return your system to it’s original IP
configuration.
Troubleshooting and Technical SupportDeviceMaster AIR User Guide: 2000365 Rev. C - 65
Page 66
Windows 2000
Windows 2000Use the following procedure if you need to assign a static IP address so that your
computer can communicate with the DeviceMaster AIR during the configuration
process.
1. From the Start button, select Settings, Control Panel, Network and Dial-up Connections, and Local Area Connections.
2. Select the Properties button.
3. Select Use the following IP address, enter a temporary IP address and subnet
mask value that allows this system to communicate to the DeviceMaster AIR.
The default wireless IP address for the DeviceMaster AIR is 192.168.0.30. The
IP addresses on your network must be within the same range. For example,
you could enter an IP address of 192.168.0.3.
The subnet mask must be the same for all the computers on the network, for
example, 255.255.255.0.
A default gateway is not required.
Note: You may want to note the original IP information to return the PC to it’s
original IP configuration.
4. Select Ok on the TCP/IP Properties page, select Close on the Local Area
Connections Properties page, and close the control panel.
If necessary, you can use this procedure to return your system to it’s original IP
configuration.
Troubleshooting Checklist
The following checklist may help you diagnose your problem:
•Verify that you are using the correct types of cables on the correct connectors
and that all cables are connected securely.
Note: Most customer problems reported to Comtrol Technical Support are
•Isolate the unit from the network by connecting the device directly to a NIC in
a host system.
•Verify that the Ethernet hub and any other network devices between the
system and the Comtrol device are powered up and operating.
66 - DeviceMaster AIR User Guide: 2000365 Rev. C Troubleshooting and Technical Support
eventually traced to cabling or network problems.
Page 67
Troubleshooting Checklist
•Reset the power on the Comtrol device and watch the PWR or Status light
activity.
PWR or Status LEDDescription
5 sec. off, 3 flashes, 5 sec. off, 3 flashes ...Redboot checksum failure.
5 sec. off, 4 flashes, 5 sec. off, 4 flashes ...SREC load failure.
5 quick flashesThe default application is starting up.
10 sec. on, .1 sec. off, 10 sec. on .1 sec. off ... The default application is running.
•If the device has a power switch, turn the device’s power switch off and on,
while watching the LED diagnostics.
•If the unit does not have a power switch, disconnect and reconnect the power
cord.
•Verify that the hardware MAC address in NS-Link matches the address on the
Comtrol device.
•Verify that the network IP address, subnet mask, and gateway is correct and
appropriate for the network. If IP addressing is being used, the system should
be able to ping the Comtrol device.
•Verify that the IP address programmed into the Comtrol device matches the
unique reserved IP configured address assigned by the system administrator.
•If using DHCP, the host system needs to provide the subnet mask and
gateway.
•If using a driver for Microsoft systems, verify that you are addressing the port
correctly. In many applications, device names above COM9 require the prefix
\\.\ in order to be recognized. For example, to reference COM20, use
\\.\COM20 as the file or port name.
•If using NS-Link for a Microsoft system, you can use one of the Comtrol tools,
which are discussed in the NS-Link User Guide.
-Device Advisor, which helps identify problems is a tab in the Advisor
window of the driver.
-Test Terminal program, which can be used to troubleshoot
communications on a port-by-port basis.
-Port Monitor program, which checks for errors, modem control, and status
signals. In addition, it provides you with raw byte input and output
counts.
-Peer Tracer program, which traces driver events.
•If using NS-Link for Windows hosts, enable the Verbose Event Log feature
under the Options tab and then reboot the system.
•Reboot the system and the Comtrol device.
•Remove and reinstall NS-Link.
•If you have a spare Comtrol device, try replacing the device.
Troubleshooting and Technical SupportDeviceMaster AIR User Guide: 2000365 Rev. C - 67
Page 68
General Troubleshooting
General Troubleshooting
This table illustrates some general troubleshooting tips.
Note: Make sure that you have reviewed the Troubleshooting Checklist
General ConditionExplanation/Action
PWR or Status LED
flashing
PWR or Status LED not
lit
Can ping the Comtrol
device, but cannot open
the ports from a remote
location.
(You must have
previously programmed
the IP address, subnet
mask, and IP gateway.)
Cannot ping the device
through Ethernet hub
Cannot ping or connect
to the DeviceMaster AIR
on Page 66.
Indicates that boot program has not downloaded to the
unit.
1. Make sure that you have downloaded the most
current driver from:
http://support.comtrol.com/download.asp
.
2. Install the driver and configure the device using the
MAC address. Make sure that you reboot the system.
Note: If the PWR or Status LED is still flashing,
contact Technical Support.
3. If you want to program an IP address into the
Comtrol device, you can use the procedure outlined
in the NS-Link User Guide (Page 8).
4. Remove the NS-Link driver.
Indicates that power has not been applied or there is a
hardware failure. Contact Technical Support.
The NS-Link driver uses Port 4606 (11FE h) to
communicate with the Comtrol device.
When using a “sniffer” to track NS-Link packets,
filtering for Port 4606 will easily track the packet. The
packet should also contain the MAC address of the device
and the originating PC so that it can be determined if the
packet is able to travel the full distance one way or not.
If the 4606 packet is found on one side of a firewall or
router, using sniffer, and not on the other side, then that
port needs to be opened up to allow the 4606 to pass.
This will most often be seen with firewalls, but is also
seen in some routers.
Isolate the unit from the network. Connect the device
directly to the NIC in the host system (see Page 66).
The default IP address is often not accessible due to the
subnet masking from another network unless 192.168 is
used in the network.
In most cases, it will be necessary to program in an
address that conforms to your network.
If you do not use the NS-Link driver to program the IP
address, you only have 15 seconds to disable the
bootloader with Redboot to get into the setup utility.
68 - DeviceMaster AIR User Guide: 2000365 Rev. C Troubleshooting and Technical Support
Page 69
General ConditionExplanation/Action
The problem is caused by a L2 bridging feature called
Spanning Tree Algorithm (STA) in the Switch. This
feature is enabled by default in some switches. This
features causes time-out problems on certain L2
protocols, such as our MAC mode.
Resolution: There will be no firmware fix for this
problem. Only one of the following fixes is required for
resolution.
1. Disable STA in the switch.
2. Enable STA fast forwarding on the port.
3. Change the STA Forward Delay and Message Age to
minimum time values.
4. On the device, set the time-out value to 0 (to disable
loading of SocketServer) or 120. The command from
the redboot prompt is “Timeout 120” without the
quotes.
Problem Details: STA by default blocks packets for 30
seconds after an ethernet port auto negotiates. Blocking
DeviceMaster AIR
continuously reboots
when connected to some
Ethernet switches
of these packets causes the NS-Link driver load process
to fail.
The normal NS-Link load process is:
1. If NS-Link determines that it needs to load a device,
it resets the device. It does this to get the device into
Redboot mode. Only Redboot accepts “load binary”
commands, which are needed to load the NS-Link
binary into the device.
2. After a 6 second delay, NS-Link sends an ID query to
the device. This query is to verify that the device is in
Redboot and can accept “load binary” commands.
3. The device sends an ID query response.
4. NS-Link loads the device.
If the device is not loaded after “timeout” seconds
(default 15) , it loads SocketServer.
The above process fails when STA is running because the
switch blocks packets for 30 seconds after the RTS is
rebooted. Therefore, the ID query is not received by the
RTS and after 15 seconds the device loads SocketServer.
After 30 seconds, NS-Link finally can do an ID query,
which reveals that the device is not in Redboot. NS-Link
therefore reboots the device, and the process repeats.
DeviceMaster AIR
continuously reboots
when connected to some
Ethernet switches or
Invalid IP information may also cause the switch or
router to check for a gateway address. Lack of a gateway
address is a common cause.
routers
General Troubleshooting
Troubleshooting and Technical SupportDeviceMaster AIR User Guide: 2000365 Rev. C - 69
Page 70
Technical Support
Technical Support
If you are using an NS-Link driver for a Microsoft system, you should review the
troubleshooting section in the NS-Link User Guide for Microsoft Operating Systems (Page 8) before contacting Technical Support.
It may contain troubleshooting procedures that you may want to perform before
contacting Technical Support because they will request that you perform, some or
all of the procedures before they will be able to help you diagnose your problem. If
you need technical support, contact Comtrol using one of the following methods.
Contact MethodCorporate HeadquartersComtrol Europe
Customer supporthttp://support.comtrol.com/online
Downloadshttp://support.comtrol.com/download.asp
Web sitehttp://www.comtrol.comhttp://www.comtrol.co.uk
Fax(763) 494-4199+44 (0) 1 869-323-211
Phone(763) 494-4100+44 (0) 1 869-323-220
70 - DeviceMaster AIR User Guide: 2000365 Rev. C Troubleshooting and Technical Support
Page 71
Index
Symbols
#!DM command 47
Numerics
100 LED 60
A
Ad Hoc mode
configuration
configuring
definition
14
20
5
administrator
WLAN
changing password22
administrator password
Redboot
55
WLAN
default59
agency
notices
air temperature
altitude
auth command
62
60
60
55
B
baud rate/port 58
boardrev command
boot cycle
60
55
Bootloader
downloading latest
latest firmware
8
40
version50
version using Windows NT
building
cables
null-modem
DB934
straight-through cables
DB934
C
cables
building
null-modem
DB934
straight-through
DB934
cache command
55
channel
changing
20
default59
COL LED
60
43
command
terse response mode
55
compliance
electromagnetic
57
Comtrol Utilities
downloading latest
8
configuration
DHCP, WLAN
16
IP address
WLAN15
loading WLAN settings
network
27
network information
overview
5
saving WLAN settings
serial method
telnet
48
47
using PortVision Plus
using Redboot
WLAN inititial
47
9
24
49
23
29
connect
1-port serial device server
devices
31
Ethernet-to-wireless bridge
contact information
current consumption
customer support
70
18
19
70
58
D
data bits
NS-Link
58
data rates with automatic fallback
WLAN
58
DB9
building null-modem cables
building straight-through cables
loopback plugs
33
34
34
default
LAN network values
network settings
58
49
WLAN
restoring settings25
WLAN settings
59
device
dimensions
59
device drivers
download latest
8
Index
DeviceMaster AIR User Guide: 2000365 Rev. C - 71
Page 72
Index
DeviceMaster
configure network
configure WLAN network
IP configuration methods
resetting
50
WLAN, reset to default
47
9
27
25
devices
how to connect
31
DHCP
WLAN IP address
16
dimensions
hardware
dis command
59
47
disable
loading
disable command
55
55
disable DeviceMaster
#!DM command
47
display
bootloader timeout
hex dump of memory range
IP address
55
MAC address
model number
Redboot version
telnet
55
55
55
55
55
55
downloading
latest software and documentation
downloads
web site
dump command
70
55
E
electromagnetic compliances 57
emission
compliance
57
encryption
configuring
default
21
59
setup14
WLAN
58
environmental
specifications
60
Ethernet
LAN interface
LAN protocols
to-wireless bridge connection
WLAN interface
WLAN protocols
58
58
19
58
58
execute
code at location
55
external antenna type
WLAN
default59
F
fax
Technical Support
70
firmware
downloading latest
updating
39
8
fis command
see Redboot User’s Guide
55
frequency range
WLAN
58
G
gateway address
default
getting started
go command
49
5
55
H
heat output
60
help command
Redboot
humidity
55
60
I
immunity
compliance
57
Infrastructure mode
configuration
8
configuring
definition
12
20
5
installation
connect as 1-port serial device server
connect as Ethernet-to-wireless bridge
considerations
overview
PortVision Plus
Quick Start
RTS Updater Utility
WLAN configuration