Compuprint 6210 User Manual

User Manual

MAN10xxx-01

User Manual Compuprint 6210

MAN10xxx-01 i

CONTENTS

Page

1 Compuprint 6210 Portable Thermal Printer 1

1.1 Box Content 1

1.2 Getting to Know Your Printer 2

2 Printer Setup 4

2.1 Battery Installation 4

2.2 Paper Installation 5

2.3 Battery Charging 7

2.4 Belt Strap & Shoulder Strap Usage 8

2.5 Connecting the Printer to the Host Computer through USB 9

2.6 Installing Printer Driver Directly from CD Folder 10

3 Setting and Control for Operation Panel 13

3.1 Operation Panel 13

3.2 LCD Interface Introduction (only model with LCD display) 15

3.2.1 LCD Setting Items In Setting Mode 16

3.4 Label Calibration and Self Test 18

3.5 Active / Sleep / Shutdown / Charge Mode 19

3.6 Bluetooth Connection Terminal 20

4 Accessories 21

4.1 Charger 21

4.2 Car Charger and RS-232 Cable 22

4.3 Protective Case 23

5 Maintenance and Adjustment 24

5.1 Cleaning The Thermal Print Head 24

5.2 Troubleshooting 25

Appendix 26

Product Specifications 26

Interface 28

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FCC COMPLIANCE STATEMENT FOR AMERICAN USERS

Federal Communication Commission Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one of the following measures:

 Reorient or relocate the receiving antenna.
 Increase the separation between the equipment and receiver.
 Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

 Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate this equipment.

EMS AND EMI COMPLIANCE STATEMENT FOR EUROPEAN
USERS

This equipment has been tested and passed with the requirements relating to electromagnetic compatibility
based on the standards EN55022:2010/AC2011 Class B, EN301 489-1,EN301 489-17,EN300 328,
EN61000-3-2:2006/
A1:2009/A2:2009, EN 61000-3-3:2008 and IEC 61000-4-2:2008 series The equipment also tested and
passed in accordance with the European Standard EN55022 for the both Radiated and Conducted
emissions limits.

TO WHICH THIS DECLARATION RELATES IS IN CONFORMITY
WITH THE FOLLOWING STANDARDS

IEC 60950-1:2005(2nd Edition)+Am 1:2009, CB9254-2008 (Class B ) ; GB17625. 1-2003; GB4943.1-2011,
EN55022:2010/ AC2011 Class B, EN301 489-1,EN301 489-17,EN300 328, EN61000-3­2:2006/A1:2009/A2:2009, EN 61000-3-3:2008 and EN55024:2010, IEC 61000-4-2:2008 series, UL 60950-1,
2nd Edition, 2011-12-19, CSA C22.2 No. 60950-1-07, 2nd Edition,
2011-12, FCC part 15 subpartB, FCC part 15 subpartC, NCC LP002.z

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BATTERY SAFETY PRECAUTIONS

Make sure to review the user manual carefully prior to product use.
Neglecting to heed the following instructions can result in battery overheating, combustion,
explosion, damage and/or decline in performance and product life.

1. Do not allow water, seawater or moisture to enter or leak into the battery. If the safety mechanism

within the battery becomes oxidized, oxidized the battery may overcharge with abnormal
electrical current and/or voltage so that it may overheat, ignite and/or explode.

2. Do not place the battery near open flames or heating devices, such as stoves.

Exposure to excessive heat may cause damage to the resin case and/or insulating materials, thus
causing a short circuit within the battery that may result in battery overheating, combustion, and/or
explosion.

3. Charge the battery only with the exclusive charger specified (optionally provided) by Compuprint.

The use of an incorrect charger may result in overheating. Combustion and/or explosion of the battery.

4. Charging the battery with a modified charger may result in overheating, combustion and/or

explosion of the battery by abnormal chemical reaction caused by incorrect polarity.

5. Do not directly connect the battery to an electrical power outlet not specified by Compuprint or an

automobile’s cigarette lighter jack. Doing so may result in overheating, combustion and/or explosion
of the battery by over-current and/or over-voltage.

6. Do not heat the battery or place it near a fire. Doing so may melt insulation materials, damage the

safety mechanism/equipment, and/or ignite the electrolytic solution. There is a potential risk of battery
overheating, combustion, and/or explosion.

7. Do not reverse the connection of (+) and (-) electrodes of the battery. Charging the battery in reverse

polarity may produce an undesired chemical reaction inside the battery cell, causing unexpected
behavior during discharging such as overheating, explosion, or fire.

8. Do not allow the battery’s (+) or (-) pole to come into contact with any metal. In addition, do not

carry or store the battery with metallic items, such as necklaces and hairpins.

Doing so may cause a short circuit of the battery generating an over-current. There is the potential risk
to overheat, ignite and/or explode the battery or overheat the metallic items, such as necklaces, hair
pins etc.

9. Do not throw the battery or subject it to strong shock. If the safety mechanism in the battery is

damaged, the battery may be overcharged and, consequently, an adverse chemical reaction may
be generated in the battery. There is a potential risk of battery overheating, combustion, and/or
explosion.

10. Do not pierce the battery with a pointed object, such as nail or awl, or strike with a heavy object,

such as a hammer, and take care not to step on the battery. There is a potential risk of battery
overheating, combustion, and/or explosion caused by an internal short circuit.

11. Do not solder the battery directly. Doing so may melt the insulating materials and/or damage

the safety mechanism or safety equipment, resulting in battery overheating, combustion,
and/or explosion.

12. Do not disassemble and/or modify the battery. The battery contains safety equipment and a safety

mechanism to prevent danger. There is a potential risk of overheating, combustion, and/or explosion
caused by disassembly.

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13. Do not charge the battery near open flames and/or under direct sunlight. Charging the ambient

temperature at 0°C ~ 40°C. Because exposure to high temperatures triggers the operation of the
safety mechanism, the battery may not charge or may overcharge due to destruction of the safety
mechanism. There is a potential risk of overheating, combustion, and/or explosion.

14. Do not expose the battery to high temperatures over 60°C, and do not use or store it in a hot or humid

place.

15. Danger of explosion if battery is incorrectly replaced. Replace only with the equivalent type

recommended by the manufacturer.

16. Dispose of used batteries according to the manufacturer’s instructions.

17. Only use with designated power supply adapter model.

18. Changes or modifications not expressly approved by the party responsible for compliance could void the

user's authority to operate the equipment.

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1 Compuprint 6210 Portable Thermal Printer

1.1 Box Content

Please check that all of the following items are included with your printer:

Compuprint 6210 Portable Thermal Printer

 Thermal Paper  USB Cable  Compuprint 6210 Quick

Guide

 Lithium Battery  Power Adapter &

Power Cord

 Shoulder Strap   CD

Including QLabel software and
Compuprint 6210 user manual

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1.2 Getting To Know Your Printer

Device Overview
Front View (take the model witjh LCD as an example)

Open

button

Interface

cap

Windows
Top cover

Membrane
Panel

Rear View

Shoulder Strap Holes

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The Internal View of Printer

Platen

Roller

Label Roll

Guide

Power

Jack

Tear Bar

This RS232 &
USB Port only
support signal
transmission,
no charge
function

Top Cover

Hooks

Top Cover
Hooks

Thermal Print
Head

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2 Printer Setup

2.1 Battery Installation

Make sure to charge the battery for at least 3 hours prior to first use.

Insert the battery on the rear side
of the printer aligning the battery
hook properly.
Push the battery into the slot until
you hear a clicking sound

Battery installation completed

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2.2 Paper Installation

The printer is set to Direct thermal transfer so no ribbon is required.
Place the printer on a flat surface and press the button and the top cover is opened.

Label roll guide can be adjusted
according to label roll width

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Insert the paper as shown in the image

Pull the paper out and close the paper
cover

Tear off excess paper in the direction of
the side of the printer

Note
*When you move label roll guide, try to force near its bottom

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2.3 Battery Charging

1. Please make sure that the printer is switched off.

2. Open the external interface cap.

3. Connect the jack of the power adapter to the printer and connect the plug of the power adapter to

the socket of the wall.

4. Turn on the printer. The operator panel should now light up.

Note:

* Charge the battery around 3 hours before use please. Charging the ambient temperature at 0°C~ 40°C.
** Closed the external interface cap when printer do not connect an adapter or cable for avoid dust away.

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2.4 Shoulder Strap Usage

Connect the clips of the shoulder strap to the printer.

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2.5 Connecting the Printer to the Host Computer through USB

1. Please make sure that the printer is switched off.

2. Connect the power cord to the AC adapter as indicated in chapter 2.2 or, if the battery is charged,
Connect the printer directly to the host.

3. Connect the USB/serial cable to the printer and host computer.

4. Pressing the power button. The LED indicator should now lights up.

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2.6 Installing Printer Driver Directly from CD Folder

1. Insert the product CD in the CD/DVD drive of the host computer and open the "Seagull Drivers"
folder on the CD.

2. Double click on the Icon for the driver. You run the Compuprint_7.3.8_M-3.exe file

3. Select “I accept the terms in the license agreement”, and click ”Next” then click ”Finish” to step 4.

2. Follow the instructions on the screen. The Driver Wizard guides you through the installation procedure.
Select "Install printer drivers".

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4. With a USB connection, search models such as the right diagram printer device. Specify your printer
model and click ”Next”.

5. Enter the printer name (you can use default), then click "Next" to display as right diagram.

4. As the printer driver a screen will display a progress bar.

5. Enter a printer name and assign the appropriate rights.

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6. Once the installation is complete, a summary of the printer settings is displayed.
Check whether the printer settings are correct and click "Finish" to start copying the driver files.
Wait until copying is complete, then finish the installation.

7. Once the driver installation is complete, the new printer should appear in the "Printers and Faxes" folder.

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3 Printer Setting and Control

3.1 Operation Panel

Power
Button

Bluetooth
Button

FEED
Button

Up/Down
Button

Enter
Button

POWER Button

Press the POWER button to turn on the printer, and the POWER LED signal lights appears. While hear one
“Beep sound”, If the printer has the LCD screen should display the message “Compuprint“ Logo on the
screen. When printer is turned on, hold and press down the POWER button for 3 second will turn the printer
off.

FEED Button

Turn on the printer and press the FEED button.
When you press the FEED button, the printer will advance media until the FEED button is released.
If you are using continuous labels, pressing the FEED button will advance a length of media until the

button is released. If you are using media with gaps, pressing the FEED button once will advance only one
label.

If the label does not stop at the correct position, you need to run the auto-detection function for your media,
please see Section 3.4 Label Calibration and Self-Test.

PAUSE PRINTING_FEED Button

Pressing the FEED button during printing will interrupt printing. While Error LED flash, the printer can’t
receive commands. When the FEED button is pressed again, the printer resumes printing. Example: While a
10-label print job is running, you press the FEED button to pause the printer. Two of the labels have been
printed. To resume printing and print the remaining eight labels, you will need to press the FEED button
again.

CANCEL PRINTING_FEED Button

Press and hold the FEED button for 3 seconds during printing cancels a print job. The current print job is
cancelled. Example: While a 10-label print job is running, you press the FEED button. Two of the labels have
been printed.

The print job is cancelled and the remaining eight labels will not be printed.

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LEDS

4 dual-color LED - Power On, Battery Capacity, Status Information (Wireless) , Status Information (Media):

POWER BATTERY COMMUNICATION ERROR

POWER

OFF

Turn off

Turn on

BATTERY

OFF

Without battery
Power off

Battery power supply as normal
recharge finish

Stanby Mode (5 flash one time)

Battery is recharging

Battery must be charged or
replaced

COMMUNICATION

OFF

No connection
No data transmission

Bluetooth on

Transferring data

ERROR

Automatic recovery after troubleshooting. Or push FEED button to clean up
error status

OFF

No error

Paper out
Door open
Label sensing error

Printhead overheating

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3.2 LCD Interface Introduction (only for model with LCD display)

This section is for the model whit LCD display only.

Getting Started

Press the POWER button to turn on the printer, and the START UP SCREEN appears.

Turn on the printer

After the printer starts, Compuprint Logo will appear on the LCD screen, which means that the printer is
ready to print in the state. Use the printer's user interface can perform various operation, such action is set on
the main screen

Operations on Setting Page
On Compuprint page, press Enter Button, you will enter the SETTING PAGES for the function

Enter Button

Darkness

Press Enter button
to enter the
SETTING PAGES

19

On SETTING PAGES, press to select the setting items,you will enter the SETTING VALUE PAGES
for the function.

Press back to previous page.

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3.2.1 Setting Items in Setting Mode

Self Test

Activate

Darkness

0-19

ADJUST STOP POSITION

0-10

SENSOR Media Type

Reflective

See-Through

Auto

LCD Language

English

簡體中文

繁體中文

Español

Italiano
Deutsch
Français
T ürkçe

日本語

Code Page

850

852

437

860

863

865

857

861

862

855

866

737

851

869

Windows 1250

Windows 1251

Windows 1252

Windows 1253

Windows 1254

Windows 1255

Windows 1257

Buzzer

Off

On

Top of Form

Off

On

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Setting Items in Setting Mode cont’d

COMPORT

Baud Rate 4800

9600

19200

38400

57600

115200

Parity None

Odd

Even

Data Bits 7

8

Stop Bits 1

2

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3.3 Label Calibration and Self Test

Label Calibration

The printer can automatically detect and store label height.
That means the host computer does not need to transmit the label height to the printer.

Self Test

Self-test function lets you check whether the printer is functioning normally.
Here is how you run the label size calibration and self test.

1. Check that the label stock is loaded correctly.

2. Turn off the printer.

3. Turn the printer on again, keeping the FEED button pressed. When the LED starts to flash red, release
the FEED button. The printer will now measure the label stock and store the label height.

4. Once the printer has successfully measured the label stock, it will print a self-test label.

The contents of a self-test printout are listed below.

Model & Version

USB ID setting

Serial port setting

Port status
(The default value is 1, which means that all
ports open)

Number of forms

Number of graphics

Number of fonts

Number of Asian fonts

Number of Databases

Number of Scalable fonts

Free memory size

Speed, Density, Ref. Point, Print direction

Label width, Form length, Stop position

Cutter, Label Dispenser, Mode

Sensor Setting

Code Page

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3.4 Active / Sleep / Shutdown / Charge Mode

Sleep Mode = LED active. Power saving model.

Active Mode

All functions active. On active mode, receiving a print job. Go to Sleep mode if no operation over
30~3600 seconds in Active mode.

Sleep Mode

Only FEED button functions active. Go to Shutdown mode if no operation and over 30~3600 seconds to
forever in Sleep mode.

Shutdown Mode

All function off except Power button and battery charge. Wake up to Sleep mode by pressing the Power
button.

Charge Mode

Only charge function active when the battery is charging. When battery is fully charged, the battery LED will
turn green

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3.5 Bluetooth Connection Terminal

The printer can be connected to devices equipped with Bluetooth communication capability.

1- Press power button to turn on the printer.
2- Press Bluetooth button, bluetooth function is turned. So that the printer can be searched.
Terminal Equipment (Bluetooth function of the device must be turned on)

Pair with another Bluetooth device

Note: Do not press Bluetooth button while downloading and returning inforamtion through standard com port
or Bluetooth, otherwise the information may lose and malfunction of printer may occur

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4 Accessories

4.1 Charger

The printer can be connected to devices equipped with Bluetooth communication capability.

1. Connect the AC adpter to the Charger.

2. Insert the battery into the Charger as shown in the figure the below.

3. Gently slide the battery until it reaches the bottom of the charger.

4. Charging starts as soon as the battery is completely inserted.

LIGHT Charge Status Charge Time

RED Light ON

Charging

Green Light ON

Fully Charged

Within 3 hours

Red Light Blinking

Battery dfective

Note:
* If the red light of the charger blinks, install the battery again.
** If the red light continues to blink despite several attempts(4~5 times) to install the battery, contact your
local dealer.
*** The charging time may vary depending on the type of the charger or room temperature.
****This battery has a protection mechanism in the battery overcharge or over discharge.

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4.2 Charger and RS-232 Cable

1. Please make sure that the printer is switched off.

(Connect the car charger to your car’s cigarette lighter jack.)

2. Open the external interface protection cap.

3. Connect the mini USB cable(battery charger) to the power connector

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4.3 Protective Case

Unzip to open up the protective case and insert your printer into the protective case as shown in the figure on
the below.

Open the paper discharger when using the printer

Conenct the clips of the leather case with the shoulder strap.

1

2

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5 Maintenance and Adjustments

5.1 Cleaning the Thermal Print Head

Dirt on the print head, or glue residue from the label stock may result in inadequate print quality. The printer
cover must therefore always be closed during printing. Keeping dirt and dust away from the paper or labels
ensures a good print quality and a longer lifespan of the print head.

Cleaning Steps

Here is how to clean the print head.

1. Turn off the printer.

2. Open the printer cover.

3. To remove any label residue or other dirt from the print head, please use a soft lint-free cloth dipped

with some alcohol

Print Head

Note:

* Weekly to clean the print head one time. (Recommended)
**When cleaning the print head, please note that if there is attached to metal or hard on soft cloth, if
using a dirty soft cloth made printer head damage is not covered under warranty conditions.

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5.2 Troubleshooting

Problem Solution

The printer is switched on but the LED
does not light up.

♦ Check if the battery is ull charged.

The LED lights up red and printing is
interrupted.

♦ Check the software settings (driver settings) or

command codes.

♦ Look for the error alert in the table in Section error alerts.
♦ Check whether the print mechanism is closed correctly.

The paper roll passes through the
printer but no image is printed.

♦ Please make sure that the paper roll is loaded the right

side up and that it is suitable material.

♦ Choose the correct printer driver.
♦ Choose the correct paper roll and a suitable printing

mode.

The label stock jams during printing. ♦ Clear the paper jam. Remove any label material left on

the thermal print head and clean the print head using a
soft lint-free cloth dipped in alcohol.

Please see the Section 5.1

There is no printed image on some parts
of the label.

♦ Check whether any label material or ribbon is stuck to

the thermal

print head.

♦ Check for errors in the application software
♦ Check whether the starting position has been set

incorrectly

♦ Check the ribbon for wrinkles.
♦ Check the power supply is corerct

There is no printed image on part of the
label or the image is blurred.

♦ Check the thermal print head for dust or other dirt.
♦ Use the internal “~T” command to check whether the

thermal print head will carry out a complete print job.

♦ Check the quality of the print medium.

The printed image is positioned
incorrectly.

♦ Check whether there is paper or dust covering the

sensor

♦ Check whether the label stock is suitable. Contact your

supplier.

♦ Check the paper guide settings.

A label is missed out during printing ♦ Check the label height setting.

♦ Check whether there is dust covering the sensor
♦ Run the auto-detection function.

The printed image is blurred. ♦ Check the darkness setting.

♦ Check the thermal print head for dust or dirt.

Please see the Section 5.1

♦ Check whether the label stock is positioned correctly.

Note: If this does not resolve the problem, contact our dealer.

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APPENDIX

Product Specifications

Model 6210

Print Method

Direct Thermal

Resolution

203 dpi (8 dots/mm)

Print Speed

Up to 4 IPS (101,6 mm/s)

Print Width

2.8” (72 mm)

Print Length

30” (ca. 762 mm)

Processor

32 Bit RISC CPU

Memory

Flash

128MB Flash (40MB for user storage)

SDRAM

32MB SDRAM

Sensor Type

Paper end sensor. Gap sensor

Media

Types

Direct Thermal receipt, anti-UV receipt, gap label, left side
alignment

Width

Max. 3.15” (80mm) Min 1.5” (38.1 mm)

Thickness

Min 0,0508 mm Max 0.165 mm

Media roll

diameter

Max 2.35“ (60 mm)

Printer Language

CZL (Compuprint Zebra Language
CEL (Compuprint Eltron Language)

Software

Label design

software

GoLabel (for EZPL only)

Driver

Win CE, .NET, Pocket PC, Windows Mobile, MAC O.S., Windows
2000, XP, Vista, Windows 7 / Windows 8

SDK

Win CE, .NET, Pocket PC, Windows Mobile, MAC O.S., Windows
2000, XP, Vista, Windows 7 / Windows 8

Resident

Fonts

Bitmap fonts

6, 8, 10, 12, 14, 18, 24, 30, 16X26 and OCR A & B
Bitmap fonts 0°, 90°, 180°, 270° rotatable,

TTF fonts

CG Triumvirate

TM

,(Bold, Italic, Underline).

0°, 90°, 180°, 270° rotatable

Download

Fonts

TTF fonts

0°, 90°, 180°, 270° rotatable

Asia fonts

16x16, 24x24, Traditional Chniese (BIG-5) Simplified Chinese (GB),
Japanese (JIS), Korean (KS)

Barcodes

1-D Bar codes

Code 39, Code 93, EAN 8 /13 (add on 2 & 5), UPC A/E (add on 2 &

5), I 2 of 5 & I 2 of 5 with Shipping Bearer Bars, Codabar, Code 128
(subset A, B, C), EAN 128, RPS 128, UCC 128, UCC/EAN-128,
K-Mart, Random Weight, Post NET, ITF 14, China Postal Code,
HIBC, MSI, Plessey, Telepen, FIM, GS1, DataBar

2-D Bar codes

PDF417, Datamatrix code, MaxiCode, QR code, Micro PDF417,
Micro QR code and Aztec code

Code Pages

CODEPAGE 437, 850, 851, 852, 855, 857, 860, 861, 862, 863,
865, 866, 869, 737
WINDOWS 1250, 1251, 1252, 1253, 1254, 1255, 1257
Unicode (UTF8, UTF16)

Graphics

Resident graphic file types are BMP and PCX, other graphic
formats are downloadable from the software tool.

Interfaces

RS323, USB 2.0 port mini-B type connector
Bluetooth 2.1 + EDR

Control Panel

4 dual colo LEDs for Power, Battery, Communication, Error status
indication.
3 buttons for Power, Feed and BT functions.

LCD Display

N/a

RTC

n/a

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Model 6210

Power Adapter

Switching power supply
I/P: 100/240 VAC, 50/60 Hz. DC 9V/2.0 A

Battery

Auto Switching 100-240VAC, 50-60Hz

Environment

Operation

Temperature

32°F to 122°F(0°C to 50°C)

Storage

Temperature

-4°F to 140°F (-20°C to 60°C)

Humidity

Operation

10-90%, non-condensing

Storage

10-90%, non-condensing

IP Rating

Intrusion Protection, IP42 requirement for case design, IP54 for
protective case

Drop Level

1.5 meter height

Agency Approvals

CE(EMC), FCC Class B, fcc Part 15C, CCC, SRRC, NCC, CB, UL,
Energy Star V2.0

Dimension

Length

6,71” (170.63 mm)

Height

3,11” (79 mm)

Width

4.48 ”(114.01 mm)

Weight

1.45 lbs (660 gr with battery, without protective case

Options

WiFi (IEEE 802.11 b/g/n)
RS-232 cable
Li-ion battery
Protective Case
Battery charger station
Car charger adapter

Notice

****Specifications are subject to change without notice. All company and/or product names are trademarks
and/or registered trademarks of their respective owners.
****Minimum print height specification compliance can be dependent on non-standard material variables
such as label type, thickness, spacing, liner construction, etc. It is pleased to test non-standard materials
for minimum height printing capability.

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INTERFACE

Pinout Description

USB Port (mini-B Type)

Pin No. 1 2 3 4 5 6 7 8

Function GND VBUS D- D+ TXD CTS RXD RTS

COMPUPRINT s.r.l.
Via Cottolengo, 77
10072 Caselle T.se (TO)
ITALY

SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE.

This manual refers to various company and products by their trade names.
In most of the cases, these designations are claimed as trademarks or
registered tramarkers by their respective companies.

Copyright 2015 COMPUPRINT s.r.l. - Printed in Italy