MAN
1
CAU
T
Unpa
The fol
l
are incl
carton:
- Ribb
o
- Powe
- CD fo
User’
s
- Quick
Guide
Contac
Attenti
o
shipm
e
Unpa
Movi
n
Attenti
are lo
c
center
o
For go
o
each p
e
hand i
n
and th
e
rear of
Loca
t
Fron
t
0294‐R01
4247-Z
0
a
ION
Hazardous
v
sockets of t
h
Carefully fo
l
materials a
n
High tempe
r
minutes for
p
If the secon
d
protector co
insert any o
b
This printer
installed on
must suppo
r
the print act
i
c
king Your
owing items
uded in the
n Cartridge
Cord
r drivers and
Guides
Setup
t your point of
p
n! Always retai
nt of the printe
r
king the p
r
g the print
e
on: The lifting
ated forward
f gravity.
d printer balan
c
rson should pl
a
a gray lifting h
a
other hand un
d
t
he printer.
ing Printer
View
3plus Qu
nd Setu
p
oltages are p
r
e power recep
t
low all cleanin
g
d solutions rec
o
ature; switch o
f
arts in this are
tractor unit is
ver is closed.
D
ject into the g
e
has an option
a
any other stan
d
t the printer w
e
on vibration.
Printe
r
urchase seller
n the original p
r
.
inte
r
r to the fin
a
handles
of the
e,
ce one
ndle
er the
Parts
R
ick Install
Guide
esent. Do not
acle.
instructions,
mmended.
f the printer an
a to cool befor
e
not installed,
m
o not touch In
ars.
l printer pedes
t
or surface, thi
ight of 33kg (7
3
if any items are
inter packagin
g
l location
ear View
ation
touch the pins
using only
d allow at least
handling.
ake sure the g
e
side the printe
r
al. If the printe
s stand or surf
a
lb) and with st
a
missing.
in case of any
1
or
the
20
ear
or
r is
ce
nd
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in
s
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2.
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3.
4.
5.
A
6.
7.
T
8.
9.
A10
1
1
hoosing a
s
nsider the
f
en you choos
e
ur printer:
he distance be
t
d the host co
m
ceed the lengt
h
ble.
he location
m
rizontal and st
a
our printer
posed to
d
treme heat,
midity (s
e
ecifications”
ide you find
o
You need
a
mpatible with
inter's power c
o
or best continu
o
cking, the for
m
ominal AC
i
Nominal
Voltage
00–240Vac
emoving th
pen the tract
o
shipping locks,
the lock swith t
h
pen the uppe
r
head, remove i
t
stalling th
e
e recommend
t
tall the ribbon
c
Remove the rib
guide, snap a
r
pins.
urn the ribbon
any slack in th
place of ribbon
Open the top c
o
cover.
lide the print
h
lign the cartri
d
right cartridge
s
Position the rib
b
perpendicular t
o
urn the ribbon
Position the s
n
assembly. Pus
until it snaps in
t
lign the ribbo
n
cartridge with
t
cartridge down
.Turn the ribbo
take up any sl
a
and forth to e
n
ribbon.
.If the ribbon
installed the rib
uitable loc
a
ollowing poin
t
the location f
o
ween the print
e
puter must n
o
of the interfa
c
ust be sturd
y
ble.
must not b
irect sunligh
cold, dust
o
e “Print
e
in the User
'
n the CD-Rom
power outl
e
the plug of th
rd.
us forms
s should be
nput powe
r
Voltage Rang
e
90–264Vac
Shipment
r area cover an
including the
2
e packing mat
e
printer cover. I
.
Ribbon Ca
hat you use an
artridge, follo
w
bon cartridge fr
o
m, ribbon adv
a
advance knob
e ribbon. If th
e
purchase to re
p
ver using the
s
ead to the cent
ge pins with th
e
upports.
on guide over
t
the print head
advance knob
ap arm with t
h
the snap ar
m
o place.
mounting pins
he slots in the
into place.
n advance kno
b
ck in the ribbo
sure that the ri
b
is not runnin
g
bon cartridge c
o
tion
s
t
e
,
e
t,
r
r
's
).
t
e
stacked
o
surface b
e
printer.
F
parking, t
h
must alw
a
base of th
e
Area outsi
d
Width: 20
c
Depth:10
0
Height:80
c
requireme
n
Amps/W
2.9–1.
3
Locks
d make sure th
knurled ship
p
rial.
f there is a wir
e
rtridge
approved origi
these steps:
om the packag
e
ance knob, an
in the direction
ribbon does
n
lace the ribbo
n
mall handles
o
er of the printe
r
locking groov
e
the print head,
.
to take up any
s
e small lever
down onto t
h
on the left and
cartridge sup
p
again in the d
i
n, as you slide
bon guide run
s
freely, or to
rrectly, ensur
e
4247Z03Pl
u
n the floor o
low the base
or successful
e input form
s
ys be lower t
h
printer.
e the printer:
m (7.9in.) eac
h
cm 39.4in.) ea
c
m (31.5in.)
ts
atts Pha
s
A Si
n
50-
6
at you remove
a
ing lock scre
w
tie around the
nal ribbon cart
r
. Locate the ri
b
d the ribbon
m
of the arrow to
ot move, cont
a
cartridge.
ne it her side
o
.
s on the left a
n
holding it
lack in the rib
b
up onto the ri
b
e ribbon lift a
s
right side of th
e
orts. Snap th
e
rection of the a
t
he print head
b
freely along t
h
ensure that y
o
that:
s‐QSG
r on a
of the
forms
stack
an the
side
h side
e/Hz
gle
0Hz
ll
s. Store
print
idge. To
bon
ounting
take up
ct your
f the top
d
on.
bon lift
sembly
ribbon
ribbon
rrow to
ack
e
u have
MAN10294‐R01 2 4247Z03Plus‐QSG
a.The left and right ribbon mounting pins are securely snapped
into the cartridge supports.
b.There are not wists or folds in the ribbon.
c.The ribbon is not catching on the print head.
d.The ribbon moves when you turn the ribbon advance knob in
the direction of the arrow. If the ribbon does not move, replace
the ribbon cartridge. Contact your place of ribbon cartridge
purchase if you believe that the ribbon is faulty.
12.Close the top printer cover.
The ribbon must
be between the
print head noose
and the mask.
Host Computer Connection
There are two types of Controller Boards:
1.Controller Board with a bidirectional
IEEE1284 parallel interface, Serial RS232/DB9, USB 2.0 and ASCII Ethernet
10/100 BaseT LAN interface.
2. Controller Board with a bidirectional
IEEE1284 parallel interface, Serial RS232/DB9, USB 2.0 and IPDS
Ethernet10/100 BaseT LAN interface.
Software Driver Selection
At this point it is necessary to configure your printer for your application
package. The installation procedures depend upon the host
environment. In a Windows® environment, the printer supports the
Plug&Play feature.
Power Connection
1. Make sure the power outlet is near the printer location and
easily accessible.
2.Make sure that the power switch is in 0 position(OFF).
3.Insert the power cable plug into the printer connector and the
other power cable end into a convenient outlet.
4.Turn the printer on, press the power switch in the position (ON).
Attention: Use always wall oulet with ground wire.
Attention: If, for any reason, the Controller Board was not correctly
installed in the printer, the printer will not work and the following
audio/visual symptoms will occur:
- The buzzer sounds continuously.
- The Operator Panel display is partially filled with solid black boxes.
- The Operator Panel LEDs are all lit. If this is the case, power off the
printer, re-seat the Controller Board, and power the printer on again.
Loading Fanfold Paper
This sequence describes how to load the fanfold paper with the push
tractor (default). For the other paper paths please see the User's
Guide you find on the CD Rom.
1.Turn the printer on.
2.Open the Push tractors cover turning it upwards and lay it on the top
of the printer.
3.Unlock the tractors by moving the sprocket levers up. Slide the left
tractor to the left.
4.Space the paper guides along the tractor bar. Open the left and right
sprocket covers.
5.Hold the fanfold paper in front of the sprockets and insert the paper
perforation on the left sprocket pins and close the left sprocket cover.
6.Insert the paper on the right sprocket pins.
7.Match the left sprocket for the first printing position, that is the left
margin must match the 9th mark on the printer cabinet. Note:
Aligning the left-hand edge of the paper past the 22
nd
spacer on the
printer cabinet will cause the paper to be misaligned with the Paper
Load Sensor resulting in a '001 End of Forms' error.
8.Adjust the right sprocket gently to remove slack from the paper.
Lock the left and right sprockets moving the sprocket levers to the
up position.
9.Close the Push tractors cover.
10.Press the STOP key to take the printer Not Ready.
11.Press the LOAD/EJECT key to load the paper into the printer.
12.Press the START key to put the printer Ready.
Operator Panel
The operator panel contains 3 status indicators, a 2-line by 24characters display panel, 14 printer function keys, and an audible
alarm as indicated in the figure below. For indicators and function keys
there is a short description. For details see User’Guide.
Indicators
READY
If the READY indicator is lighted, the printer is ready to print. If READY
is not lighted, the printer is not ready to print.
The printer can receive data when this indicator is not lighted, but no
data can be printed.
PROCESSING If lighted, the printer is printing or processing data. If blinking, the
printer buffer contains data that cannot be printed immediately. If not
lighted, there is no data to process and no data in the print buffer.
ATTENTION If blinking, the printer requires operator intervention (for example, to
add forms or to clear a forms jam). The type of intervention needed
appears on the display panel. If not lighted, the printer does not require
immediate attention.
Keys
MENU Use the Menu function key to enter the Configuration Menu. This
function key is valid when the printer is not ready or the printer is ready
and no job is in progress. After you enter the Configuration Menu,
paper movement functions are not available.
SCROLL/MICRO↑
SCROLL/MICRO↓
Use SCROLL/MICRO or SCROLL/MICRO to perform the following
functions:
- Adjust forms upward or downward when the printer is not ready.
- Scroll through the Configuration Menu categories, parameters,
and values.
- Scroll through the Operator Print Tests menu items.
TEST Press TEST to enter the Operator Print Tests menu. The Test function
is valid only when the printer is not ready. There are several tests
available.
RETURN Pressing RETURN in the Configuration Menu returns to the p revious
MAN10294‐R01 3 4247Z03Plus‐QSG
level of the menu.
ENTER The Enter function is available when the Configuration Menu or
Operator Print Tests Menu is displayed. Pressing ENTER selects the
displayed option. The Enter function is also used during some of the
tests.
LINE FEED Press LINE FEED to cause the printer to advance the forms one print
line, based on the current LPI setting. If you hold LINE FEED more
than four seconds, the forms move continuously until you release the
key.
PARK/PATH Pressing this key causes the printer to enter the Park function in either
the ready and not ready state. The continuous forms will backup
(reverse the process direction of) the forms in the forms path.
FORM FEED This key advances the forms so that the next form is at the top of form
position. The Form Feed function is available when the printer is not
ready.
SET TOP OF
FORM
This should only be used when printing occurred and no Top-of-Forms
commands have been passed to the printer (such as Form Feed or
Printer initialization). The Set Top of Form function is available only
when the printer is not ready, and the paper is loaded to the print line.
This key can be used only for the continuous forms paper sources.
Press SET TOP OF FORM to set the top of form position for
continuous paper sources only.
CANCEL PRINT
When this key is pressed while t he printer is active and on line, the
attachment sends a “cancel request” to the host.
For any attachment option, the CANCEL PRINT button clears all print
data and buffers. This function is valid only when the printer is not
ready.
LOAD/EJECT
The LOAD/EJECT function depends on what active form path you
have selected. This section describes the function for each of the
paper paths.
The LOAD/EJECT key performs the following functions:
-Automatically loads forms After the forms are loaded under the
sensor and onto the tractors at the bottom of the forms device press
LOAD/EJECT to automatically load the forms to the top of form
position.
- Moves forms to the tear-off position
STOP
If the printer is in a ready state, press STOP to:
-Make the printer not ready and cause the READY message to
disappear from the operator panel display
-Stop printing as soon as possible without losing print data
-Stop a test if the printer is in test mode
-Stop the printer alarm from beeping
-Allow you to use the other printer function keys If an error condition
appears on the operator panel display, press STOP to:
-Clear the error message from the display
-Stop the printer alarm from beeping.
START
Press START to perform the following functions:
-Make the printer ready and cause the READY message to appearing
the operator panel display.
-Exit the Configuration Menu and make the printer ready. If a partial
reset is required, it is performed to put configuration changes into
effect before the printer becomes ready.
MENU Use the Menu function key to enter the Configuration Menu. This
function key is valid when the printer is not ready or the printer is ready
and no job is in progress. After you enter the Configuration Menu,
paper movement functions are not available.
Printing the First Document
The Quick Reference is a popular print test that may help familiarize
you with the operator panel keys and the configuration menu you can
set. The Quick Reference printout allows you to check print quality
and printer operations.
1. Each key is listed with a corresponding description to the right.
2. Each parameter is shown with the corresponding values you can
select printed to the right.
3. Ensure that the printer is off line. If the printer is ready, press
STOP to make the printer not ready
4. Press TEST Press SCROLL/MICRO Up or SCROLL/MICRO
Down until the printer displays:
OPERATOR PRINT
TESTS
Quick Reference
5. Press ENTER or START to print this test. The READY indicator
comes on and printing begins. Press STOP if you want stop the Print
Test before it completes printing.
6. Wait for the printer to stop printing and the READY indicator to go
off.
7. Press FORM FEED until you can remove the printout. The printout
should be clear and readable.
YOU HAVE JUST COMPLETED A SETUP AND CHECK OUT OF
THE PRINTER.
We recommend that you now print your printer configuration defaults.
Save this printout for future reference. You can create a printout of the
printer configuration by following these steps:
1.Press SCROLL/MICRO Up or SCROLL/MICRO Down until the
printer displays:
OPERATOR PRINT
TESTS
Print Customs Sets
To exit Print Test, press RETURN to make the printer not ready or
CANCEL PRINT to make the printer ready.
Press ENTER or START to print this test. See “Print Custom Sets” in
the User's Guide for more information about this printout.
Configuring the Printer
See the User's Guide on the CD-ROM for information about how to
make and save printer configuration setting changes
Installing the optional second tractor
A second optional tractor is available for your printer. This tractor may
be installed on the first (standard) front tractor.
1.Open the tractor area cover.
2.Unpack the second tractor.
3.Align the hooks on both sides of the second tractor with the pins on
the first tractor. Push the second tractor on the pins until it is fully
engaged.
4.Connect the second tractor to the first using the electrical
cable/connector provided on the tractor.
5.Rotate the tractor gear protection cover downwards to free the gear.
6.Rotate the second tractor into the closed operating position.
7.To load paper onto the first tractor when the second tractor is
installed, rotate the second tractor outstands insert paper between the
two tractors.
Removing and Installing the Controller Board
The printer is shipped with the controller board already installed.
The following operations explain how to remove the controller and
install a new one into the proper slot in the back of the printer before it
can be used.
Attention: Do not remove the Controller Board from the protective
package until instructed to do so. Static electricity, though harmless to
you, can damage sensitive Controller Board components.
Attention: Ensure that the printer is powered off before installing or
removing the Controller Board.
1. Use the screwdriver that came in the Controller Board box to
remove the controller board on the back of the printer by unscrewing
the two screws.
2. Align the left and right sides of the Controller Board with the guides
in the printer and slide it into the slot.
3. Gently push the new Controller Board into the printer until it is
seated in the connector inside the printer. The Controller Board is
correctly seated in the printer when the Controller Board metal plate is
aligned with the back profile of the slot.
4. Firmly fix the Controller Board with the two captured screws using
the screwdriver that came in the Controller Board box.
Maintenance - Cleaning the printer
Periodic cleaning will help keep your printer in top condition so that it
will always provide optimal performance. Before you clean the printer:
1. Turn off the printer.
2. Unplug the power cord.
3. Wait at least 15 minutes for the printhead to cool before starting this
procedure
Cleaning inside the Printer
Every few months, use a soft brush and a vacuum cleaner to remove
dust, ribbon lint, and pieces of paper. Remove the ribbon cartridge to
prevent the ribbon from going into the vacuum cleaner. Vacuum any
dust from around the print head and in the printer cavity.
Cleaning the outside covers
Clean the outside of the printer with a damp cloth and mild soap. Do
not use any spray-type or chemical cleaners anywhere on your printer.
Do not put any liquids or spray near the air vents. For stubborn ink
stains on the cover, use a commercial mechanic's hand cleaner.
Do not use an abrasive cloth, alcohol, paint thinner, or similar agents
MAN
1
becau
s
Attenti
to fall i
n
Probl
Using
s
When
a
code
a
proble
m
Status
Find t
h
perfor
m
can ta
k
Note: I
f
code
a
No Sta
Scan t
h
beside
page t
o
If you
secon
d
servic
e
Statu
s
001 END
LOAD F
O
An end-o
f
exists in
o
paths.
002 FOR
M
FRONT
C
RELOAD
003 FOR
M
PRESS
L
003 FOR
M
PRESS
L
005 MAR
ADJ
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009 INV
A
009
PRESS
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009 INV
A
PRESS
S
020 FOR
M
REAR C
L
RELOAD
0294‐R01
Pi
n
Staple
e they may ca
u
on: Do not allo
w
side the printe
r
em Solving
tatus code a
n
problem with
nd message.
and gives a r
e
Code and Me
s
e code listed
the steps to fi
e action are in
c
you get a cod
e
nd run the job
a
tus Code Disp
e “Problem list
the problem.
F
the “Solution”
still cannot co
r
s, and turn o
n
.
codes an
d
OF FORMS
RMS
-forms condition
ne of the forms
S JAMMED
LEAR JAM
FORMS
S EJECTED
OAD
S EJECTED
OAD
GIN ERROR
MARGIN/LINE
LID KEY PRESS
INVALID KEY
S
LID KEY PRESS
TOP FIRST
S JAMMED
EAR JAM
FORMS
Clip
For
e
mat
e
se discoloratio
n
any staples,
p
.
d problem lis
t
the printer occ
The messag
e
commended
a
sages Displa
y
in numeric or
d
x the problem.
O
luded.
that you can
n
gain. If you ge
t
lays
index” hereaft
e
ind your probl
and perform th
rect the situat
i
the printer.
I
recovery
a
Action 1
1. Press STOP
t
2. Load forms in
LOAD/EJECT.
4. Press STAR
T
Action 2
If the message
d
of the form is n
o
cabinet. Adjust t
to the left insid
e
“Loading Fanfo
l
Action 3
If the message
the paper pres
e
Adjustments” in
1. Press STOP
t
The message r
e
2. Clear the jam
If the paper is di
f
rotate the
AFTA wheel (lo
c
cartridge) to a h
i
number to clear
3. Reload forms
4. Close the top
5. Press LOAD/
E
6. Press STAR
T
If the message
d
“Forms buckle,
twist, jam, or tra
c
Auto Restore is
form up to the T
e
The printer is w
a
tear off operatio
n
Tear the forms
a
manual Restore
If the Processin
been received
a
Auto Restore is
moved the form
The printer will
the next job is
defined time el
a
1. Press STOP.
The left margi
n
Chapter 11, “
P
Press START.
1. Check the op
e
2. Reenter the c
See “Checking
Values” in the
U
1. Press STOP
t
in the display.
2. Clear the jam
remove from th
e
AFTA wheel, ro
t
number to clear
original setting.
F
Tear
ign
rial
or scratching.
aper clips, or
s
ings
urs, the printer
on the disp
l
ction.
s
er on the foll
o
nly codes on
w
ot find in this
s
the same cod
e
r and go to the
em in the cha
r
e recommende
d
on, turn off th
e
f the problem
ctions
o silence the alarm.
the appropriate for
m
.
isplays again, verif
y
t aligned past the 2
2
he form so that it is
f
the 22nd spacer o
d Paper”).
displays again, rem
o
nce sensor. See “
S
the User's Guide.
o silence the alarm.
mains in the display
med or torn form.
f
ficult to remove fro
m
ated on the left side
ghe
r
the jam.
onto the tractor.
cover.
JECT to load form
s
to restart the print j
o
isplays again, perfo
c
tor holes tear”.
set to Disabled and
a
ar Bar.
iting. This is most li
k
.
t the perforation at t
must be done by pr
e
g light is blinking, t
h
nd is pending.
set to Data or Timer
up to the Tear Bar.
restore the form au
received (Auto Re
s
pses (Auto Restore
automatically re
s
rinter Adjustments”
rator panel function
orrect operation.
and Changing C
o
ser's Guide.
o silence the alarm.
med or torn form. If
p
printhead area, not
e
ate the AFTA wheel
the jam, and return
ol
mall metal piec
displays a sta
t
ay identifies t
wing pages a
hich an opera
t
ection, record t
, call for servic
e
page listed
t, read down t
recovery acti
o
printer, wait
persists, call
f
s path. 3. Press
that the left hand e
d
nd spacer on the pri
urthe
r
n the printer base (
s
ve the forms and t
u
ensor Tune” in “Pri
n
the printhead area,
under the ribbon
.
b.
m the actions unde
r
n Eject has moved
t
ely to occur during
a
e Tear Bar. Then a
ssing LOAD/EJEC
T
e next job has alre
a
and an Eject has
tomatically either w
h
tore = Data) or aft
e
= Timer).
ets to 10 units (
s
in the User's Guid
e
.
nfiguration Param
e
The message remai
n
aper is difficult to
the setting on the
to a highe
r
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4
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tor
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MACHINE CHEC
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E USER'S GUIDE
1 MACHINE CHEC
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E USER'S GUIDE
MACHINE CHEC
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E USER'S GUIDE
MACHINE CHEC
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E USER'S GUIDE
MACHINE CHEC
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E USER'S GUIDE
MACHINE CHEC
K
E USER'S GUIDE
MACHINE CHEC
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E USER'S GUIDE
unrecoverable erro
r
urred.
cord the error infor
m
,Z.
CANCEL PRINT
TIVE
is an informational
ssage. The printer
plays this message
a
press CANCEL P
R
DATA CLEARED
ESS STOP THEN
S
PRINTER BOAR
D
ANGE
RIFY MENU SETTI
N
nfiguration and
C
s may have be
e
en the printer boa
r
dified.
PRINTER BOAR
D
ANGE VERIFY ME
N
TTINGS
INVALID PAPER
URCE USE FRON
T
ANGE MEN U
orrect Power On
urce selected
figuration. Chang
e
figuration to an ava
per source.
RIBBON JAM
ECK RIBBON
1 FANFOLD PARK
AR OUTPUT PRES
RK
FANFOLD EJEC
T
AR INPUT PRESS
E
EJECT PENDING
OPTION NOT
AILABLE
ANGE PRINT
NGUAGE
NOT READY
VER OPEN
FUNCTION DISA
B
NU LOCKED
is message is displa
y
en
nu is pressed when
nu
k feature is enable
d
FORMS JAMMED
EAR JAM PRESS
S
e printer has de
per in one of the
t
hs. This often oc
c
3. Reloa
d
4. Close
t
5. Press
L
6. Press
S
7. If the
m
“Forms
b
E 1. Press
S
All data
STOP.
XYZ
XYZ
XYZ
XYZ
XYZ
XYZ
XYZ
has
ation
1. Turn o
f
2. Wait 1
0
3. If the
service.
fter
INT.
1. Press
CANCEL
the printe
TART
1. Press
S
2. Press
S
GS
ustom
n lost
d was
1. Press
S
2. Press
M
3. Verify
“Checkin
g
changing
4. Press
S
displays
t
U
1. Turn t
h
2. Ensur
e
Figure 2
o
3. Turn t
h
OR
Paper
in
the
lable
1. Press
S
2. See “
C
1. Turn o
f
2. Remo
v
3. Turn t
h
advancin
g
If the ribb
cartridge.
4. Reinst
a
Cartridge
”
5. Turn o
n
6. If the p
1. Tear o
f
printer.
2. Press
L
JECT
1. Tear o
f
2. Press
P
This is a
n
message
when Co
n
(see “Pr
i
displays
forms ar
e
1. Press
S
2. Chan
g
Menu cat
e
1. Close
t
2. Press
S
LED
ed
the
.
Contact
y
TART
ected
paper
urs if
This dete
c
these pa
p
presence
Front for
m
Rear for
m
If you ha
d
printing u
forms onto the trac
t
he top cover.
OAD/EJECT to loa
d
TART to restart th
e
essage displays a
g
uckle, twist, jam, or
TART.
will print in hexa
d
f
f the printer.
seconds, then turn
printer displays th
START to cancel
PRINT again (bef
o
r to READY. (The p
r
TOP.
TART.
TOP.
ENU.
the configuration
v
and Configurati
o
User's Guide.)
START or RETUR
N
his status code agai
e power off.
the Small Rear C
n page 2.
e power on.
TOP.
onfiguring the Print
e
f
f the printer.
e the ribbon cartrid
g
e ribbon advance k
n
g correctly.
on does not advanc
e
ll the ribbon (see “
S
” on page 6).
n the printer.
rinter this status co
d
f
f the forms at th e p
e
OAD/EJECT.
f
f the forms at th e p
e
ARK/PATH.
n informational me
s
after you press L
O
ntinuous Forms Eje
c
inter Setup” in th
e
003 FORMS EJE
C
ejected.
TOP.
e the Print Langu
a
egory to something
o
he printer top cover
.
TART to make the
our system progra
m
ction of unexpected
e
r
sensors loCated ne
s path
s path
d just pressed LOA
D
nexpectedly stoppe
d
4247Z03Pl
u
or.
forms.
job.
ain, perform the act
i
tear.”
ecimal code until
on the printer.
is status code aga
the current print jo
re pressing STAR
T
int job will not be ca
n
alues and custom
n and custom s
e
to exit the menu. I
f
n, call for service.
over is securely ins
r” in the User's Guid
e.
ob to be sure that t
h
correctly, replace t
h
tep 2 -Installing the
R
e again, call for ser
v
rforation before entr
y
rforation.
sage. The printer d
i
AD/EJECT to ejec
t
t Mode is set to De
User's Guide).
T
TED/PRESS LOA
D
ge value in the C
o
ther than OCR-A o
r
printer READY.
mer.
forms was done by
o
ar the platen:
/EJECT or were pri
n
, proceed with Corr
e
s‐QSG
ons under
you press
in, call for
b or press
) to return
celled.)
sets. (See
ts values
the printer
talled. See
e.
e ribbon is
e ribbon
ibbon
ice.
y
into the
splays this
the forms
layed Eject
he printer
after the
nfiguration
OCR-B.
ne of
ting when
ctive
MAN10294‐R01 5 4247Z03Plus‐QSG
you press PARK/PATH
before tearing off the forms.
Action 1.
If you had just pressed PARK/PATH with the 091 FANFOLD
PARK... message, proceed with Corrective Action 2.
Corrective Action 1
An extra form, a torn piece of form, or paper chad is located
in the forms path when there should be no paper present.
Remove this paper to clear the 099 message.
1. Remove the forms from the appropriate tractor.
2. Remove any pieces of paper, paper chad, or paper dust
with puffs of blown air from the sensors located
approximately 3 inches from the left end of the platen.
Corrective Action 2
099 message during a Park Operation
The Park operation, initiated with the PARK/PATH key and
091 FANFOLD PARK... message, requires that any fanfold
forms above the tear bar be torn off before confirming the
Park operation with a second press of PARK/PATH. Failure
to tear off forms may result in the 099 message indicating
that the forms have has backed up a certain distance but
were not detected as being back on the tractor.
1. Press STOP once. The 099 message will change back to
the 091 FANFOLD PARK... message.
2. Press STOP a second time. The 099 message remains
on the display but the alarm will stop.
3. Open the top cover.
4. Tear off at any form perforation above the carriage or
printhead.
5. Close the top cover.
6. Press PARK/PATH once. The park operation will restart. If
the 099 message returns, the forms have been backed up a
certain distance but the printer again did not detect that the
forms are back on the tractor. Repeat the steps for
Corrective Action 2. If the path has been successfully
cleared, the forms will be parked.
220 SERIAL DSR ERROR
SEE USER’S GUIDE
A remote connection serial
interface error occurred.
1. Turn off the printer.
2. Ensure the interface cable is connected to the printer and
to the modem.
3. Ensure the serial configuration parameters are set
correctLy (see “Parallel, Serial, and USB Configuration” in
the User's Guide).
4. Turn on the printer.
221 SERIAL OVERFLOW
SEE USER’S GUIDE
A serial input buffer overflow
error was detected. (Data
has been lost.)
1. Press STOP to clear the message.
2. Compare the SERIAL PACING PROTOCOL value that is
set in the printer to the pacing protocol of the host system
(see “Serial interface pacing protocol” in the User's Guide).
3. Restart the print job
Troubleshooting
Causes are listed for each problem in order of priority.
Forms problems
Problem: Forms buckle, twist, jam, or tractor holes tear
1. The right tractor is adjusted incorrectly.
Solution: Move the right tractor to obtain proper forms tension. The tractor pins should be in
the center of the tractor holes.
2. The printer is not at the edge of the table.
Solution: Move the printer to the front edge of the table if having problems with front forms
path or move the printer to the rear edge of the table if having problems with the rear forms
path.
3. The forms supply is not below the level of the printer.
Solution: Move the forms supply to the floor or on a shelf below the level of the printer.
4. The forms supply is not aligned with the printer.
Solution: Reposition the forms supply so that the forms feed evenly.
5. The forms are catching on the carton edge.
Solution: Remove the uneven carton edges, or remove the forms from the carto n.
Note: As the forms reach the bottom of the box, this problem can occur more often.
6. The ribbon is twisted or folded.
Solution: Check the ribbon for folds or twists.
7. The forms contain excessive moisture.
Solution: Store the forms in a cool, dry place before using them, or store the forms in the
printer area for 24 hours.
8. The forms are defective or does not meet specifications.
Solution: Try unloading the forms and then reloading forms. Forms should meet the
requirements specified under “Supplies, optional features, and maintenance” in the User's
Guide.
Problem: Forms do not feed past printhead
1. The Automatic Forms Thickness Adjustment (AFTA) setting for the paper source you are
using needs to be changed.
Solution: See the procedure for adjusting the forms thickness setting through the operator
panel under “Printer adjustments” in the User's Guide.
2. The ribbon is twisting or olding. Solution: Replace the ribbon.
3. You are using thick multiple-part forms.
Solution: See the procedure for setting perforation safety to Enabled through the operator
panel (see “Printer Setup” in the User's Guide).
Problem: Forms do not stack correctly
1. The forms do not stack correctly on the table behind the printer.
Solution: Use the recommended table size (see “Printer Specifications” in the User’s Guide).
Note: Up to 101,6 mm (4 in.) of forms may stack on the table behind the printer without
decreasing the ability of the forms to stack correctly.
2. The forms do not stack correctly in the output rack on the table.
Solution: Check for obstructions to the forms path (cables, cords, or other items). If you find an
obstruction, remove or relocate it.
3. The forms do not meet specifications.
Solution: Yhe forms may be outside nominal specifications (see “Supplies, optional features
and maintenance” in the User’s Guide”).
4. The form contain excessive moisture
Solution: Store the forms in a cool, dry place before using them or leave in the printer for 24
hours.
Note: Forms stack best when the forms are 203.2 to 304.8 mm (8 to 12 in.) long. If the form
length is outside this range, operator assistance may be required.
5. Form are too dry.
Solution: condition the forms for 24 hours or more at the manufacturer recommended
temperature and humidity setting.
Characters are off registration
1. The first print position I adjusted incorrectly.
Solution: Check your settings for the left margin, tear position and the paper load position
(see “Printer Specifications” in the User’s Guide).
Print quality and ribbon problems
Problem: Unreadable characters
1. The ribbon is dry or worn.
Solution: Check the ribbon and replace it if it is dry or worn.
2. The Automatic Forms Thickness Adjustment (AFTA) setting for the paper source you are
using needs to be decreased. Paper must be loaded for this adjustment to be effective.
Solution: See the procedure for adjusting the AFTA through the operator panel (see “Printer
adjustments” in the User’s Guide).
3. Poor quality multiple-part forms.
Solution: Try new forms (Fast Draft)
4. Bidirectional adjustment needs to be made.
Solution: See the procedure for setting the bidirectional adjustment (see “Bidirecional
adjustment” in the User’s Guide).
5. Forms thickness exceeds forms specifications.
Solution: Use forms that meet specifications (see “Continuous Forms specifications” in the
User’s Guide).
Problem: Missing dots or irregular characters
1. The ribbon is worn
Solution: Check the ribbon for wear; replace it if necessary.
2. The ribbon is twisted or folded.
Solution:Straighten the ribbon.
3. The Automatic Forms Thickness Adjustment (AFTA) setting for the paper source you are
using needs to be changed. Paper must be loaded for this adjustment to be effective.
Solution: Set the procedure for adjusting the forms thickness setting through the operator
panel (see “Printer Adjustments” in the User’s Guide).
Problem: Ribbon smudging forms
1. The ribbon is twisted or folded.
Solution: Try to moving the printhead back and forth while turning the ribbon advance knob. If
the ribbon advance knob does not turn, replace the ribbon.
2. The Automatic Forms Thickness Adjustment (AFTA) setting for the paper source you are
using needs to be increased. Paper must be loaded for this adjustment to be effective.
Solution Set the procedure for adjusting the forms thickness setting through the operator panel
(see “Printer Adjustments” in the User’s Guide).
3. The ribbon cartridge is defective
Solution: Replace the ribbon cartridge.
4. A new ribbon is over-inked.
Solution: Replace the ribbon.
Problem: Printing is too light or partial characters print
1. The Automatic Forms Thickness Adjustment (AFTA) setting for the paper source you are
using needs to be changed. Do not attempt to manually move the AFTA wheel. Paper must
be loaded for this adjustment to be effective.
Solution: Set the procedure for adjusting the forms thickness setting through the operator
panel (see “Printer Adjustments” in the User’s Guide).
2. The ribbon guide is seated incorrectly or the white snap arm is not snapped into place.
Solution: Remove the ribbon and reinstall it.
Problem: Ribbon snagging, tearing or not moving
1. The ribbon is worn.
Solution: Replace the ribbon cartridge.
2. The ribbon cartridge is not properly installed.
Solution: Remove and then reinstall the same ribbon.
Problem: Line-to-line horizontal misregistration
1. The dot registration of the characters printed is not aligned.
Solution: See “Printer adjustments” in the User’s Guide.
Configuration problems
Problem: Printer does not print or prints wrong characters
1. Nothing is printed or the wrong characters print.
Solution: Ensure the printer cable is attached to the host. Assure the configuration menu
parameters values for your printer attachment (see “Parallel, Serial, USB and LAN
Configuration” in the User’s Guide).
Miscellaneous problems
Problem: Printer has no power
1. The power cord is not connected.
Solution: Ensure the power cord is plug into the back of the printer and also in the wall outlet.
Problem: Throughput o printer at half speed
1. The Quiet Print function is set on.
Solution: Ensure the Quiet Print” function is the Printer Configuration menu is disabled.
Clearing Forms Jams
Use the following procedure to clear forms jams from the printer.
1. Open the top cover.
2. Tear off the forms at perforation before it enters the printer and after it exits the printer.
3. Open the tractor doors and remove forms from the tractors.
4. Try to move the printhead off of the form and to the far right. Do not force it.
5. Remove jammed forms by pulling in the direction of the printing.
6. If the jam cannot be removed, lightly pull the form in the opposite direction.
7. If the jam still cannot be removed, remove the paper bail assemb ly:
a. Remove the ribbon cartridge
b. Grip the paper bail assembly and rotate it toward
the front of the printer until the pivots posts on the
sides disengage from the printer frame.
c. Lift the bail assembly out of the printer and set it
aside.
d. Removed jammed forms by polling in the
direction of the printing.
8. If you removed the paper bail assembly in the previous step, reinstall it, as follows:
a. Grip the paper bail assembly as shown in the
illustration.
Important! To avoid damaging the plastic, ensure the plastic points down
MAN10294‐R01 6 4247Z03Plus‐QSG
b. Insert the left and right pape r bail end cap p ivots
into the side frames.
c. Rotate the paper bail assembly toward the back
of the printer, closing it as far as it will go.
d. Reinstall the ribbon cartridge.
9. Reload the forms.
Detailed information on the Configuration of the Printer and not
reported in this Quick Guide can be found in the User’s Guide
present in the CD and also in the download link of the website:
www.compuprint.com
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