MAN
1
CAU
T
Unpa
The fol
l
are incl
carton:
- Ribb
o
- Powe
- CD fo
User’
s
- Quick
Contac
Attenti
o
shipm
e
Unpa
Loca
t
Fron
t
Choo
Consid
e
when
y
your pr
-The di
and th
e
exceed
cable.
-The l
o
horizo
n
-Your
p
to dire
c
cold,
“Printe
r
0293R01
4247-X
0
a
ION
Hazar
d
or soc
k
Caref
u
the m
a
High t
e
least
2
handli
n
If the
s
gear p
printe
r
This
p
printer
stand
21kg (
4
c
king Your
owing items
uded in the
n Cartridge
Cord
r drivers and
Guides
Setup Guide
t your point of
p
n! Always retai
nt of the printe
r
king the p
r
ing Printer
View
sing a suit
a
r the follo
w
ou choose the
nter:
stance betwee
n
host comput
e
the length of t
cation must
tal and stable.
rinter must not
t sunlight, ex
t
dust or hu
m
Specificatio
n
3plus Qu
nd Setu
p
ous voltages
a
ets of the pow
e
lly follow all cl
terials and sol
u
emperature; s
w
0 minutes for
g.
econd tractor
u
rotector cover i
or insert any o
b
rinter has an
is installed on
or surface m
u
6lb) and with
s
Printe
r
urchase seller
n the original p
r
.
inte
r
Parts
R
ble locatio
n
ing points
location fo
r
the printer
r must not
he interface
be sturdy,
be exposed
reme heat,
idity (see
s” in the
ssp
pmb
A
WDH
ick Install
Guide
re present. Do
r receptacle.
eaning instru
c
tions recomm
e
itch off the p
r
parts in this a
r
nit is not instal
l
s closed. Do n
o
ject into the g
e
optional print
e
any other sta
n
st support the
tand the print
a
if any items are
inter packagin
g
ear View
tacked on th
urface below
rinter. For
s
arking, the i
n
ust always b
ase of the prin
rea outside th
e
idth: 20cm (
7
epth:100cm
3
eight:80cm (
3
ation
not touch the
p
t
ions, using
o
nded.
inter and allo
w
ea to cool bef
o
ed, make sure
t touch Inside
ars.
r pedestal. If
d or surface,
t
printer weight
ction vibration.
missing.
in case of any
floor or on
the base of
t
uccessful for
m
put forms st
a
e lower than t
ter.
printer:
.9in.) each sid
e
9.4in.) each si
d
1.5in.)
1
ins
nly
at
ore
the
the
the
his
of
a
he
s
ck
he
e
U
sRocopr-Fsta
N
N
R
1.
2.
I
n
W
in
s
1.
2.
T
3.
4.
5.
A
6.
7.
T
8.
9.
A10
1
1
1
2
er's Guide yo
u
m). – You ne
e
mpatible with
inter's power c
o
or best continu
o
cking, the for
m
ominal AC
i
ominal Voltag
e
100–240Vac
emoving th
pen the tract
o
shipping locks.
pen the uppe
r
head, remove i
t
stalling th
e
e recommend
t
tall the ribbon
c
Remove the rib
guide, snap a
r
pins.
urn the ribbon
any slack in th
place of ribbon
Open the top c
o
cover.
lide the print
h
lign the cartri
d
right cartridge
s
Position the rib
b
perpendicular t
o
urn the ribbon
Position the s
n
assembly. Pus
until it snaps in
t
lign the ribbo
n
cartridge with
t
cartridge down
.Turn the ribbo
take up any sl
a
and forth to e
n
ribbon.
.If the ribbon
installed the rib
a.The left and
r
into the cartrid
g
b.There are no
t
c.The ribbon is
d.The ribbon m
the direction
the ribbon c
a
purchase if y
o
.Close the top
find on the C
D
d a power outl
e
the plug of t
h
rd.
us forms
s should be
nput powe
r
Voltage
R
90–26
4
Shipment
r area cover an
Store the lock
s
printer cover. I
.
Ribbon Ca
hat you use an
artridge, follo
w
bon cartridge fr
o
m, ribbon adv
a
advance knob
e ribbon. If th
e
purchase to re
p
ver using the
s
ead to the cent
ge pins with th
e
upports.
on guide over
t
the print head
advance knob
ap arm with t
h
the snap ar
m
o place.
mounting pins
he slots in the
into place.
n advance kno
b
ck in the ribbo
sure that the ri
b
is not runnin
g
bon cartridge c
o
ight ribbon mo
u
e supports.
wists or folds i
n
not catching o
n
ves when you
of the arrow. If
rtridge. Contac
t
u believe that t
rinter cover.
-
et
e
requireme
n
ange Am
p
Vac 3.
8
Locks
d make sure th
with the packi
n
f there is a wir
e
rtridge
approved origi
these steps:
om the packag
e
ance knob, an
in the direction
ribbon does
n
lace the ribbo
n
mall handles
o
er of the printe
r
locking groov
e
the print head,
.
to take up any
s
e small lever
down onto t
h
on the left and
cartridge sup
p
again in the d
i
n, as you slide
bon guide run
s
freely, or to
rrectly, ensur
e
nting pins are
s
n the ribbon.
the print head
.
turn the ribbon
the ribbon doe
s
t your place of
r
he ribbon is fa
u
4247X03Pl
u
ts
s/Watts P
h
–1.6A
S50
at you remove
a
g material.
tie around the
nal ribbon cart
r
. Locate the ri
b
d the ribbon
m
of the arrow to
ot move, cont
a
cartridge.
ne it her side
o
.
s on the left a
n
holding it
lack in the rib
b
up onto the ri
b
e ribbon lift a
s
right side of th
e
orts. Snap th
e
rection of the a
t
he print head
b
freely along t
h
ensure that y
o
that:
ecurely snapp
e
advance knob
not move, rep
l
ibbon cartridg
e
lty.
s‐QSG
ase/Hz
ingle
-60Hz
ll
print
idge. To
bon
ounting
take up
ct your
f the top
d
on.
bon lift
sembly
ribbon
ribbon
rrow to
ack
e
u have
d
in
ace
MAN10293R01 2 4247X03Plus‐QSG
The ribbon must be
between the print
head noose and the
mask.
Host Computer Connection
There are two types of Controller Boards:
1.Controller Board with a bidirectional
IEEE1284 parallel interface, Serial RS232/DB9, USB 2.0 and ASCII Ethernet
10/100 BaseT LAN interface.
2. Controller Board with a bidirectional
IEEE1284 parallel interface, Serial RS232/DB9, USB 2.0 and IPDS
Ethernet10/100 BaseT LAN interface.
Software Driver Selection
At this point it is necessary to configure your printer for your application
package. The installation procedures depend upon the host
environment. In a Windows® environment, the printer supports the
Plug&Play feature.
Power Connection
1. Make sure the power outlet is near the printer location and
easily accessible.
2.Make sure that the power switch is in 0 position(OFF).
3.Insert the power cable plug into the printer connector and the
other power cable end into a convenient outlet.
4.Turn the printer on, press the power switch in the position (ON).
Attention: Use always wall oulet with ground wire.
Attention: If, for any reason, the Controller Board was not correctly
installed in the printer, the printer will not work and the following
audio/visual symptoms will occur:
- The buzzer sounds continuously.
- The Operator Panel display is partially filled with solid black boxes.
- The Operator Panel LEDs are all lit. If this is the case, power off the
printer, re-seat the Controller Board, and power the printer on again.
Loading Fanfold Paper
This sequence describes how to load the fanfold paper with the push
tractor (default). For the other paper paths please see the User's
Guide you find on the CD Rom.
1.Turn the printer on.
2.Open the Push tractors cover turning it upwards and lay it on the top
of the printer.
3.Unlock the tractors by moving the sprocket levers up. Slide the left
tractor to the left.
4.Space the paper guides along the tractor bar. Open the left and right
sprocket covers.
5.Hold the fanfold paper in front of the sprockets and insert the paper
perforation on the left sprocket pins and close the left sprocket cover.
6.Insert the paper on the right sprocket pins.
7.Match the left sprocket for the first printing position, that is the left
margin must match the 9th mark on the printer cabinet. Note:
Aligning the left-hand edge of the paper past the 22
nd
spacer on the
printer cabinet will cause the paper to be misaligned with the Paper
Load Sensor resulting in a '001 End of Forms' error.
8.Adjust the right sprocket gently to remove slack from the paper.
Lock the left and right sprockets moving the sprocket levers to the
up position.
9.Close the Push tractors cover.
10.Press the STOP key to take the printer Not Ready.
11.Press the LOAD/EJECT key to load the paper into the printer.
12.Press the START key to put the printer Ready.
Operator Panel
The operator panel contains 3 status indicators, a 2-line by 24characters display panel, 14 printer function keys, and an audible
alarm as indicated in the figure below. For indicators and function keys
there is a short description. For details see User’Guide.
Indicators
READY
If the READY indicator is lighted, the printer is ready to print. If READY
is not lighted, the printer is not ready to print.
The printer can receive data when this indicator is not lighted, but no
data can be printed.
PROCESSING If lighted, the printer is printing or processing data. If blinking, the
printer buffer contains data that cannot be printed immediately. If not
lighted, there is no data to process and no data in the print buffer.
ATTENTION If blinking, the printer requires operator intervention (for example, to
add forms or to clear a forms jam). The type of intervention needed
appears on the display panel. If not lighted, the printer does not require
immediate attention.
Keys
MENU Use the Menu function key to enter the Configuration Menu. This
function key is valid when the printer is not ready or the printer is ready
and no job is in progress. After you enter the Configuration Menu,
paper movement functions are not available.
SCROLL/MICRO↑
SCROLL/MICRO↓
Use SCROLL/MICRO or SCROLL/MICRO to perform the following
functions:
- Adjust forms upward or downward when the printer is not ready.
- Scroll through the Configuration Menu categories, parameters,
and values.
- Scroll through the Operator Print Tests menu items.
TEST Press TEST to enter the Operator Print Tests menu. The Test function
is valid only when the printer is not ready. There are several tests
available.
RETURN Pressing RETURN in the Configuration Menu returns to the p revious
level of the menu.
ENTER The Enter function is available when the Configuration Menu or
Operator Print Tests Menu is displayed. Pressing ENTER selects the
displayed option. The Enter function is also used during some of the
tests.
LINE FEED Press LINE FEED to cause the printer to advance the forms one print
line, based on the current LPI setting. If you hold LINE FEED more
than four seconds, the forms move continuously until you release the
key.
PARK/PATH Pressing this key causes the printer to enter the Park function in either
the ready and not ready state. The continuous forms will backup
(reverse the process direction of) the forms in the forms path.
FORM FEED This key advances the forms so that the next form is at the top of form
position. The Form Feed function is available when the printer is not
ready.
SET TOP OF
FORM
This should only be used when printing occurred and no Top-of-Forms
commands have been passed to the printer (such as Form Feed or
Printer initialization). The Set Top of Form function is available only
when the printer is not ready, and the paper is loaded to the print line.
This key can be used only for the continuous forms paper sources.
MAN
1
CANCEL
LOAD/E
J
STOP
START
MENU
Printi
The Q
u
you wit
set. T
h
and pri
n
1. Eac
h
2. Eac
h
sele
c
3. Ens
u
STO
4. Pres
Do
w
5. Pre
s
comes
Test b
e
6. Wai
toff
7. Pres
should
Y
OU
H
THE P
R
We rec
Save t
h
printer
c
1.Pres
s
printer
d
To exit
CANC
E
Press
E
the Us
e
Confi
See th
e
make
a
Insta
l
A seco
n
be inst
a
1.Ope
n
2.Unp
a
3.Align
the fi
r
enga
g
4.Conn
cabl
e
5.Rota
t
6.Rota
t
7.To lo
a
installe
d
two tra
c
0293R01
Press
contin
u
PRINT
When
attach
m
For a
n
data
a
ready.
ECT
The L
O
have
s
paper
The L
O
-Auto
m
sens
o
LOA
D
positi
o
- Mov
e
If the
p
-Make
disap
p
-Stop
p
-Stop
a
-Stop
t
-Allow
appe
a
-Clear
-Stop
t
Press
-Mak
e
the o
p
-Exit
t
reset
effect
Use t
h
functi
o
and n
o
paper
ng the Firs
t
ick Reference
h the operator
p
e Quick Refer
e
ter operations
.
key is listed w
i
parameter is
s
t printed to the
re that the prin
t
P to make the
p
s TEST Press
S
n until the print
e
s ENTER or
S
on and printin
g
fore it complet
e
for the printer
.
s FORM FEED
be clear and re
AVE JUST C
O
INTER.
ommend that y
o
is printout for f
u
onfiguration b
y
SCROLL/MIC
isplays:
Print Test, pre
s
L PRINT to m
a
NTER or ST
A
r's Guide for
m
guring the
P
User's Guide
o
nd save printer
ling the op
t
d optional trac
lled on the firs
t
the tractor are
a
ck the second
t
the hooks on b
st tractor. Pus
h
ed.
ect the second
/connector pro
v
e the tractor g
e
e the second tr
a
d paper onto t
h
, rotate the se
c
tors.
SET TOP OF F
O
ous paper sources
o
this key is pressed
ent sends a “canc
e
y attachment optio
n
nd buffers. This fu
n
O
AD/EJECT functi
o
elected. This secti
o
paths.
AD/EJECT key per
f
atically loads forms
r and onto the tract
o
/EJECT to automa
n.
s forms to the tear-
o
rinter is in a ready s
t
the printer not r
e
ear from the operat
o
rinting as soon as
p
test if the printer is
he printer alarm fro
m
you to use the othe
r
rs on the operator p
the error message f
r
he printer alarm fro
m
START to perform t
the printer ready a
n
erator panel display
he Configuration M
e
is required, it is p
e
before the printer b
e
e Menu function
k
n key is valid when
t
job is in progres
s
movement functions
Document
is a popular p
r
panel keys and
nce printout
a
ith a correspon
d
hown with the
c
right.
er is off line. If
rinter not read
y
CROLL/MICR
O
r displays:
OP
Qu
i
TART to prin
t
begins. Press
s printing.
to stop printin
g
until you can r
e
adable.
MPLETED A
u now print yo
ture reference
.
following thes
e
RO Up or SCR
O
OP
Pri
n
s RETURN to
m
ke the printer
r
RT to print thi
s
ore information
rinte
r
n the CD-RO
M
configuration
s
ional seco
n
tor is available
f
(standard) fro
n
cover.
ractor.
oth sides of th
e
the second tr
a
tractor to the fi
r
ided on the tra
c
ar protection c
o
ctor into the cl
e first tractor
w
ond tractor ou
t
RM to set the t
o
nly.
while the printer is
l request” to the ho
s
, the CANCEL PRI
N
ction is valid only
n depends on wha
n describes the f
u
orms the following f
u
After the forms are l
rs at the bottom of
tically load the for
m
ff position
t
ate, press STOP to:
ady and cause th
e
r panel displa
y
ossible without losin
in test mode
beeping
printer function key
s
anel display, press
S
om the displa
y
beeping.
he following function
d cause the READ
Y
.
nu and make the
p
rformed to put co
n
comes ready.
ey to enter the C
o
he printer is not rea
d
. After you enter t
are not available.
int test that m
a
the configurati
llows you to c
ing descriptio
n
orresponding
v
the printer is re
a
Up or SCRO
ERATOR PRI
N
ck Reference
this test. The
STOP if you
w
and the REA
D
move the print
o
SETUP AND
ur printer confi
g
You can creat
e
steps:
LL/MICRO D
o
ERATOR PRI
N
t Customs S
e
ake the printe
eady.
test. See “Pri
n
about this prin
t
for informatio
n
etting changes
d tracto
r
or your printer.
t tractor.
second tractor
ctor on the pin
s
st using the el
e
tor.
ver downward
s
osed operating
hen the secon
d
stands insert p
a
p of form position
active and on line,
t.
T button clears all
p
when the printer is
t
active form path
y
nction for each of
nctions:
o
aded under the
the forms device p
r
s to the top of f
o
READY messag
e
g print data
If an error conditio
n
TOP to:
s:
message to appe
a
rinter ready. If a p
a
figuration changes
nfiguration Menu.
T
y or the printer is r
e
e Configuration M
e
y help familiari
on menu you c
heck print qua
l
to the right.
alues you can
dy, press
L/MICRO
T TESTS
READY indic
a
ant stop the P
Y indicator to
ut. The printo
u
CHECK OUT
uration default
s
a printout of t
h
wn until the
T TESTS
ts
not ready or
t Custom Sets
”
out.
about how to
This tractor m
a
with the pins o
n
until it is fully
ctrical
to free the ge
a
position.
tractor is
per between t
h
3
for
the
print
not
you
the
ess
rm
to
ring
rtial
into
This
ady
enu,
ze
an
lity
tor
rint
go
t
OF
.
e
”
in
y
r.
e
R
T
hThinsca
At
p
ayo
At
re
1.
re
th
e
2.
in
3.
s
ecoali
4.
th
e
M
P
e
wi
1.
2.
3.
p
r
C
l
E
vdu
p
rdu
C
l
C
lnoDostaDobe
At
to
P
U
s
S
emoving a
n
e printer is shi
p
e following o
p
tall a new one
n be used.
tention: Do n
o
ckage until ins
t
u, can damag
e
tention: Ensu
r
moving the Co
n
Use the screw
d
move the cont
r
two screws.
Align the left
a
the printer and
Gently push
t
ated in the c
o
rrectly seated i
gned with the
b
Firmly fix the
C
screwdriver t
h
aintenance
riodic cleaning
ll always provi
d
Turn off the pri
Unplug the po
w
Wait at least 1
5
ocedure
eaning inside
ery few month
s
st, ribbon lint,
a
event the ribbo
n
st from around
eaning the ou
t
ean the outsid
e
t use any spra
y
not put any li
q
ins on the cov
e
not use an ab
cause they ma
tention: Do no
fall inside the
p
roblem Sol
v
ing status co
d
C
Pin
taple
d Installing
ped with the c
o
erations expla
i
into the prope
r
t remove the
ructed to do s
o
sensitive Cont
r
e that the prin
t
troller Board.
river that cam
e
oller board on
nd right sides
o
slide it into the
he new Contr
o
nnector inside
n the printer w
h
ack profile of t
h
ontroller Board
at came in the
- Cleaning
t
will help keep
y
e optimal perfo
nter.
er cord.
minutes for th
e
the Printer
, use a soft br
u
nd pieces of p
a
from going int
the print head
a
side covers
of the printer
w
-type or chemi
c
uids or spray n
e
r, use a comm
rasive cloth, al
c
cause discol
o
allow any sta
p
rinter.
ing
e and proble
m
Clip
T
Foreign
material
the Contr
o
ntroller board
a
in how to rem
slot in the bac
Controller Bo
a
. Static electri
c
roller Board co
m
ter is powered
in the Controll
the back of th
e
f the Controlle
slot.
ller Board int
o
the printer. T
en the Control
e slot.
with the two c
a
Controller Boa
r
the printe
r
our printer in t
o
rmance. Befor
e
e printhead to
c
sh and a vacu
u
per. Remove t
h
o the vacuum
c
nd in the print
e
ith a damp clo
t
al cleaners an
y
ear the air vent
ercial mechani
c
ohol, paint thin
ration or scrat
c
les, paper clip
s
listings
4247X03Pl
u
Fol
ear
ller Board
lready installe
d
ove the contr
o
k of the printer
rd from the p
r
ity, though har
m
ponents.
off before ins
t
er Board box t
o
printer by un
s
r Board with th
e
the printer
u
he Controller
B
ler Board meta
l
ptured screws
d box.
p condition so
you clean the
p
ool before star
t
m cleaner to r
e
e ribbon cartri
d
leaner. Vacuu
m
r cavity.
h and mild soa
p
where on you
r
s
. For stubborn
's hand cleane
ner, or similar
a
hing.
, or small meta
s‐QSG
.
ller and
before it
otective
less to
alling or
crewing
guides
ntil it is
oard is
plate is
using
that it
rinter:
ing this
move
ge to
any
. Do
printer.
ink
r.
gents
l pieces
MAN10293R01 4 4247X03Plus‐QSG
When a problem with the printer occurs, the printer displays a status
code and message. The message on the display identifies the
problem and gives a recommended action.
Status Code and Messages Displays
Find the code listed in numeric order on the following pages and
perform the steps to fix the problem. Only codes on which an operator
can take action are included.
Note: If you get a code that you cannot find in this section, record the
code and run the job again. If you get the same code, call for service.
No Status Code Displays
Scan the “Problem list index” hereafter and go to the page listed
beside the problem. Find your problem in the chart, read down the
page to the “Solution” and perform the recommended recovery action.
If you still cannot correct the situation, turn off the printer, wait 10
seconds, and turn on the printer. If the problem persists, call for
service.
Status codes and recovery actions
001 END OF FORMS
LOAD FORMS
An end-of-forms condition
exists in one of the forms
paths.
Action 1
1. Press STOP to silence the alarm.
2. Load forms in the appropriate forms path. 3. Press
LOAD/EJECT.
4. Press START.
Action 2
If the message displays again, verify that the left hand edge
of the form is not aligned past the 22nd spacer on the printer
cabinet. Adjust the form so that it is further
to the left inside the 22nd spacer on the printer base (see
“Loading Fanfold Paper”).
Action 3
If the message displays again, remove the forms and tune
the paper presence sensor. See “Sensor Tune” in “Printer
Adjustments” in the User's Guide.
002 FORMS JAMMED
FRONT CLEAR JAM
RELOAD FORMS
1. Press STOP to silence the alarm.
The message remains in the display.
2. Clear the jammed or torn form.
If the paper is difficult to remove from the printhead area,
rotate the
AFTA wheel (located on the left side under the ribbon
cartridge) to a higher
number to clear the jam.
3. Reload forms onto the tractor.
4. Close the top cover.
5. Press LOAD/EJECT to load forms.
6. Press START to restart the print job.
If the message displays again, perform the actions under
“Forms buckle,
twist, jam, or tractor holes tear”.
003 FORMS EJECTED
PRESS LOAD
Auto Restore is set to Disabled and an Eject has moved the
form up to the Tear Bar.
The printer is waiting. This is most likely to occur during a
tear off operation.
Tear the forms at the perforation at the Tear Bar. Then a
manual Restore must be done by pressing LOAD/EJECT.
If the Processing light is blinking, the next job has already
been received and is pending.
003 FORMS EJECTED
PRESS LOAD
Auto Restore is set to Data or Timer and an Eject has moved
the form up to the Tear Bar.
The printer will restore the form automatically either when
the next job is received (Auto Restore = Data) or after a
defined time elapses (Auto Restore = Timer).
005 MARGIN ERROR
ADJ MARGIN/LINE
LENGTH
1. Press STOP.
The left margin automatically resets to 10 units (see Chapter
11, “Printer Adjustments” in the User's Guide 2. Press
START.
009 INVALID KEY PRESS
009 INVALID KEY
PRESSES
009 INVALID KEY PRESS
PRESS STOP FIRST
1. Check the operator panel function.
2. Reenter the correct operation.
See “Checking and Changing Configuration Parameter
Values” in the User's Guide.
020 FORMS JAMMED
REAR CLEAR JAM
RELOAD FORMS
1. Press STOP to silence the alarm. The message remains in
the display.
2. Clear the jammed or torn form. If paper is difficult to
remove from the printhead area, note the setting on the
AFTA wheel, rotate the AFTA wheel to a higher
number to clear the jam, and return the AFTA wheel to the
original setting.
3. Reload forms onto the tractor.
4. Close the top cover.
5. Press LOAD/EJECT to load forms.
6. Press START to restart the job.
7. If the message displays again, perform the actions under
“Forms buckle, twist, jam, or tear.”
026 HEX PRINT ACTIVE 1. Press START.
All data will print in hexadecimal code until you press STOP.
050 MACHINE CHECKXYZ
SEE USER'S GUIDE
051 MACHINE CHECKXYZ
SEE USER'S GUIDE
052 MACHINE CHECKXYZ
SEE USER'S GUIDE
053 MACHINE CHECKXYZ
SEE USER'S GUIDE
054 MACHINE CHECKXYZ
SEE USER'S GUIDE
1. Turn off the printer.
2. Wait 10 seconds, then turn on the printer.
3. If the printer displays this status code again, call for
service.
055 MACHINE CHECKXYZ
SEE USER'S GUIDE
056 MACHINE CHECKXYZ
SEE USER'S GUIDE
An unrecoverable error has
occurred.
Record the error information
X,Y,Z.
059 CANCEL PRINT
ACTIVE
This an informational
message. The printer
displays this message after
you press CANCEL PRINT.
1. Press START to cancel the current print job or press
CANCEL PRINT again (before pressing START) to return the
printer to READY. (The print job will not be cancelled.)
068 DATA CLEARED
PRESS STOP THEN
START
1. Press STOP.
2. Press START.
070 PRINTER BOARD
CHANGE
VERIFY MENU SETTINGS
Configuration and Custom
sets may have been lost
when the printer board was
modified.
1. Press STOP.
2. Press MENU.
3. Verify the configuration values and custom sets. (See
“Checking and Configuration and custom sets values
changing User's Guide.)
4. Press START or RETURN to exit the menu. If the printer
displays this status code again, call for service.
086 PRINTER BOARD
CHANGE VERIFY MENU
SETTINGS
1. Turn the power off.
2. Ensure the Small Rear Cover is securely insta lled. See
Figure 2 on page 2.
3. Turn the power on.
088 INVALID PAPER
SOURCE USE FRONT OR
CHANGE MENU
Incorrect Power On Paper
Source selected in
configuration. Change the
configuration to an available
paper source.
1. Press STOP.
2. See “Configuring the Printer” in the User's Guide.
089 RIBBON JAM
CHECK RIBBON
1. Turn off the printer.
2. Remove the ribbon cartridge.
3. Turn the ribbon advance knob to be sure that the ribbon is
advancing correctly.
If the ribbon does not advance correctly, replace the ribbon
cartridge.
4. Reinstall the ribbon (see “Step 2 -Installing the Ribbon
Cartridge” on page 6).
5. Turn on the printer.
6. If the printer this status code again, call for service.
091 FANFOLD PARK
TEAR OUTPUT PRESS
PARK
1. Tear off the forms at the perforation before entry into the
printer.
2. Press LOAD/EJECT.
092 FANFOLD EJECT
TEAR INPUT PRESS
EJECT
1. Tear off the forms at the perforation.
2. Press PARK/PATH.
093 EJECT PENDING
This is an informational message. The printer displays this
message after you press LOAD/EJECT to eject the forms
when Continuous Forms Eject Mode is set to Delayed Eject
(see “Printer Setup” in the User's Guide). The printer displays
003 FORMS EJECTED/PRESS LOAD after the forms are
ejected.
095 OPTION NOT
AVAIL ABLE
CHANGE PRINT
LANGUAGE
1. Press STOP.
2. Change the Print Language value in the Configuration
Menu category to something other than OCR-A or OCR-B.
096 NOT READY
COVER OPEN
1. Close the printer top cover.
2. Press START to make the printer READY.
097 FUNCTION DISABLED
MENU LOCKED
This message is displayed
when
Menu is pressed when the
Menu
Lock feature is enabled.
Contact your system programmer.
099 FORMS JAMMED
CLEAR JAM PRESS
START
The printer has detected
paper in one of the paper
paths. This often occurs if
you press PARK/PATH
before tearing off the forms.
This detection of unexpected forms was done by one of
these paper
presence sensors loCated near the platen:
Front forms path
Rear forms path
If you had just pressed LOAD/EJECT or were printing when
printing unexpectedly stopped, proceed with Corrective
Action 1.
If you had just pressed PARK/PATH with the 091 FANFOLD
PARK... message, proceed with Corrective Action 2.
Corrective Action 1
An extra form, a torn piece of form, or paper chad is located
in the forms path when there should be no paper present.
Remove this paper to clear the 099 message.
1. Remove the forms from the appropriate tractor.
2. Remove any pieces of paper, paper chad, or paper dust
with puffs of blown air from the sensors located
approximately 3 inches from the left end of the platen.
Corrective Action 2
099 message during a Park Operation
The Park operation, initiated with the PARK/PATH key and
091 FANFOLD PARK... message, requires that any fanfold
forms above the tear bar be torn off before confirming the
Park operation with a second press of PARK/PATH. Failure
to tear off forms may result in the 099 message indicating
that the forms have has backed up a certain distance but
were not detected as being back on the tractor.
1. Press STOP once. The 099 message will change back to
MAN10293R01 5 4247X03Plus‐QSG
the 091 FANFOLD PARK... message.
2. Press STOP a second time. The 099 message remains on
the display but the alarm will stop.
3. Open the top cover.
4. Tear off at any form perforation above the carriage or
printhead.
5. Close the top cover.
6. Press PARK/PATH once. The park operation will restart. If
the 099 message returns, the forms have been backed up a
certain distance but the printer again did not detect that the
forms are back on the tractor. Repeat the steps for
Corrective Action 2. If the path has been successfully
cleared, the forms will be parked.
220 SERIAL DSR ERROR
SEE USER’S GUIDE
A remote connection serial
interface error occurred.
1. Turn off the printer.
2. Ensure the interface cable is connected to the printer and
to the modem.
3. Ensure the serial configuration parameters are set
correctLy (see “Parallel, Serial, and USB Configuration” in
the User's Guide).
4. Turn on the printer.
221 SERIAL OVERFLOW
SEE USER’S GUIDE
A serial input buffer
overflow error was detected.
(Data has been lost.)
1. Press STOP to clear the message.
2. Compare the SERIAL PACING PROTOCOL value that is
set in the printer to the pacing protocol of the host system
(see “Serial interface pacing protocol” in the User's Guide).
3. Restart the print job
Troubleshooting
Causes are listed for each problem in order of priority.
Forms problems
Problem: Forms buckle, twist, jam, or tractor holes tear
1. The right tractor is adjusted incorrectly.
Solution: Move the right tractor to obtain proper forms tension. The tractor pins should be in
the center of the tractor holes.
2. The printer is not at the edge of the table.
Solution: Move the printer to the front edge of the table if having problems with front forms
path or move the printer to the rear edge of the table if having problems with the rear forms
path.
3. The forms supply is not below the level of the printer.
Solution: Move the forms supply to the floor or on a shelf below the level of the printer.
4. The forms supply is not aligned with the printer.
Solution: Reposition the forms supply so that the forms feed evenly.
5. The forms are catching on the carton edge.
Solution: Remove the uneven carton edges, or remove the forms from the carto n.
Note: As the forms reach the bottom of the box, this problem can occur more often.
6. The ribbon is twisted or folded.
Solution: Check the ribbon for folds or twists.
7. The forms contain excessive moisture.
Solution: Store the forms in a cool, dry place before using them, or store the forms in the
printer area for 24 hours.
8. The forms are defective or does not meet specifications.
Solution: Try unloading the forms and then reloading forms. Forms should meet the
requirements specified under “Supplies, optional features, and maintenance” in the User's
Guide.
Problem: Forms do not feed past printhead
1. The Automatic Forms Thickness Adjustment (AFTA) setting for the paper source you are
using needs to be changed.
Solution: See the procedure for adjusting the forms thickness setting through the operator
panel under “Printer adjustments” in the User's Guide.
2. The ribbon is twisting or olding. Solution: Replace the ribbon.
3. You are using thick multiple-part forms.
Solution: See the procedure for setting perforation safety to Enabled through the operator
panel (see “Printer Setup” in the User's Guide).
Problem: Forms do not stack correctly
1. The forms do not stack correctly on the table behind the printer.
Solution: Use the recommended table size (see “Printer Specifications” in the User’s Guide).
Note: Up to 101,6 mm (4 in.) of forms may stack on the table behind the printer without
decreasing the ability of the forms to stack correctly.
2. The forms do not stack correctly in the output rack on the table.
Solution: Check for obstructions to the forms path (cables, cords, or other items). If you find an
obstruction, remove or relocate it.
3. The forms do not meet specifications.
Solution: Yhe forms may be outside nominal specifications (see “Supplies, optional features
and maintenance” in the User’s Guide”).
4. The form contain excessive moisture
Solution: Store the forms in a cool, dry place before using them or leave in the printer for 24
hours.
Note: Forms stack best when the forms are 203.2 to 304.8 mm (8 to 12 in.) long. If the form
length is outside this range, operator assistance may be required.
5. Form are too dry.
Solution: condition the forms for 24 hours or more at the manufacturer recommended
temperature and humidity setting.
Characters are off registration
1. The first print position I adjusted incorrectly.
Solution: Check your settings for the left margin, tear position and the paper load position
(see “Printer Specifications” in the User’s Guide).
Print quality and ribbon problems
Problem: Unreadable characters
1. The ribbon is dry or worn.
Solution: Check the ribbon and replace it if it is dry or worn.
2. The Automatic Forms Thickness Adjustment (AFTA) setting for the paper source you are
using needs to be decreased. Paper must be loaded for this adjustment to be effective.
Solution: See the procedure for adjusting the AFTA through the operator panel (see “Printer
adjustments” in the User’s Guide).
3. Poor quality multiple-part forms.
Solution: Try new forms (Fast Draft)
4. Bidirectional adjustment needs to be made.
Solution: See the procedure for setting the bidirectional adjustment (see “Bidirecional
adjustment” in the User’s Guide).
5. Forms thickness exceeds forms specifications.
Solution: Use forms that meet specifications (see “Continuous Forms specifications” in the
User’s Guide).
Problem: Missing dots or irregular characters
1. The ribbon is worn
Solution: Check the ribbon for wear; replace it if necessary.
2. The ribbon is twisted or folded.
Solution:Straighten the ribbon.
3. The Automatic Forms Thickness Adjustment (AFTA) setting for the paper source you are
using needs to be changed. Paper must be loaded for this adjustment to be effective.
Solution: Set the procedure for adjusting the forms thickness setting through the operator
panel (see “Printer Adjustments” in the User’s Guide).
Problem: Ribbon smudging forms
1. The ribbon is twisted or folded.
Solution: Try to moving the printhead back and forth while turning the ribbon advance knob. If
the ribbon advance knob does not turn, replace the ribbon.
2. The Automatic Forms Thickness Adjustment (AFTA) setting for the paper source you are
using needs to be increased. Paper must be loaded for this adjustment to be effective.
Solution Set the procedure for adjusting the forms thickness setting through the operator panel
(see “Printer Adjustments” in the User’s Guide).
3. The ribbon cartridge is defective
Solution: Replace the ribbon cartridge.
4. A new ribbon is over-inked.
Solution: Replace the ribbon.
Problem: Printing is too light or partial characters print
1. The Automatic Forms Thickness Adjustment (AFTA) setting for the paper source you are
using needs to be changed. Do not attempt to manually move the AFTA wheel. Paper must
be loaded for this adjustment to be effective.
Solution: Set the procedure for adjusting the forms thickness setting through the operator
panel (see “Printer Adjustments” in the User’s Guide).
2. The ribbon guide is seated incorrectly or the white snap arm is not snapped into place.
Solution: Remove the ribbon and reinstall it.
Problem: Ribbon snagging, tearing or not moving
1. The ribbon is worn.
Solution: Replace the ribbon cartridge.
2. The ribbon cartridge is not properly installed.
Solution: Remove and then reinstall the same ribbon.
Problem: Line-to-line horizontal misregistration
1. The dot registration of the characters printed is not aligned.
Solution: See “Printer adjustments” in the User’s Guide.
Configuration problems
Problem: Printer does not print or prints wrong characters
1. Nothing is printed or the wrong characters print.
Solution: Ensure the printer cable is attached to the host. Assure the configuration menu
parameters values for your printer attachment (see “Parallel, Serial, USB and LAN
Configuration” in the User’s Guide).
Miscellaneous problems
Problem: Printer has no power
1. The power cord is not connected.
Solution: Ensure the power cord is plug into the back of the printer and also in the wall outlet.
Problem: Throughput o printer at half speed
1. The Quiet Print function is set on.
Solution: Ensure the Quiet Print” function is the Printer Configuration menu is disabled.
Clearing Forms Jams
Use the following procedure to clear forms jams from the printer.
1. Open the top cover.
2. Tear off the forms at perforation before it enters the printer and after it exits the printer.
3. Open the tractor doors and remove forms from the tractors.
4. Try to move the printhead off of the form and to the far right. Do not force it.
5. Remove jammed forms by pulling in the direction of the printing.
6. If the jam cannot be removed, lightly pull the form in the opposite direction.
7. If the jam still cannot be removed, remove the paper bail assemb ly:
a. Remove the ribbon cartridge
b. Grip the paper bail assembly and rotate it toward
the front of the printer until the pivots posts on the
sides disengage from the printer frame.
c. Lift the bail assembly out of the printer and set it
aside.
d. Removed jammed forms by polling in the
direction of the printing.
8. If you removed the paper bail assembly in the previous step, reinstall it, as follows:
a. Grip the paper bail assembly as shown in the
illustration.
Important! To avoid damaging the plastic, ensure the plastic points down
b. Insert the left and right paper bail end cap pivots
into the side frames.
c. Rotate the paper bail assembly toward the back
of the printer, closing it as far as it will go.
d. Reinstall the ribbon cartridge.
9. Reload the forms.
Detailed information on the Configuration of the Printer and not
reported in this Quick Guide can be found in the User’s Guide
present in the CD and also in the download link of the website:
www.compuprint.com
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