Compology R13 User Manual

Compology

Tech App & Maintenance

The Basics

NOTICE:

This device complies with Part 15 of the FCC Rules and with Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions:

1. this device may not cause harmful interference, and

2. this device must accept any interference received, including interference that may cause undesired operation.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio
exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le
fonctionnement.

NOTICE:

Changes or modifications made to this equipment not expressly approved by Compology may void the FCC authorization to
operate this equipment.

Compology Conduct

As a Compology Technician, it is important to be a positive representative of Compology and the companies
we work with. The following are rules you must follow when performing any work on behalf of Compology

Attire, grooming

● Look professional (no torn, stained clothing)

● Wear your Compology logo’d apparel if appropriate

Identification

● Carry personal identification

● Carry Compology identification/Business cards (if provided)

● Wear your Compology high vis vest and hard hat

Behavior

● Do
○ Be polite & friendly

○ Smile!
○ Practice safety!

● Dont
○ Foul language

○ Pressure customer/insist to do install
○ Avoid interaction with customers

○ Use customer facilities

On-site Behavior

Customer objections

● Never argue with customers

● If an individual has an objection to your being there or having a camera installed, give them contact
information for the project point of contact and leave the site

○ Maintain a polite & positive attitude
○ Contact Compology and let them know you were unable to complete the install, the circumstances

and whom you dealt with on location

Unable to install & reporting

● Immediately notify Compology & Customer if a business/individual shows objections to having a camera

installed on their container.

Site tidiness and clean up

● Leave No Trace policy: Pick up any debris created during installs (empty boxes, drill bits, etc).

● No loitering on site, leave promptly

Zero tolerance items

● Theft

● Smoking

● Alcohol or drug use

On-site Behavior (continued)

Complaints

As a Technician, you will visit businesses and residences to service Compology equipment and there can be
times when you receive a complaints from them

● A complaint is any scenario of the following scenarios:

○ Does not want sensor installed/did not approve installation
○ Was not notified by Hauler

○ Starts asking questions about issues with their service with the Hauler

Responses

● If a complaint is related to sensor installation, offer to come back another time after they have spoken
with the Hauler. Provide letter of authorization and contact information

● If a complaint is related to hauler service, provide contact information for Hauler representative and verify
that they are comfortable with installation.

Reporting

● Report all complaints to the Compology project manager same day.

○ Information needed when giving report:

■ Business/Location Name

■ Address

■ Date & Time

■ Name of individual making complaint

■ Any other useful information

○ Compology main number: 415-848-9169

Compensation

Installations

$20 flat rate per install

Maintenance

$40 flat rate per task
$30 flat rate per

attempted task

CAMERA

FLASH

STATUS INDICATOR LIGHT

● Turning On

● Turning Off

● Sensor Good

ID LABEL

Main Menu

1. Login 2. Click Icon 3. Main Menu

Tasks

Start here to complete maintenance tasks or installs

● List View – View of maintenance tasks in a list

● Map View – View of maintenance tasks on a map

● New Install – Create a new bin and assign a sensor

Map ViewList View New Install

Sensor Tools

Tap phone to sensor to interact and get info

● Logs – View diagnostic info on a sensor

● On/Off – Turn sensor on or off

● Verify Image – See the latest image from a sensor

On/OffLogs Verify Image

New Install

3. TAP PHONE TO

SENSOR TO ACTIVATE

2. CHOOSE SENSOR
TYPE

1. ENTER BIN INFORMATION

● ID – Enter number/name on outside of bin

● Size – Enter the size of bin in cubic yards

● Organization – Select the organization for this bin

● Content – Select the type of material in container

IMPORTANT: You will need to select an
organization if you are assigned to multiple.
Make sure you select the correct one!

CLICK & HOLD

Position flat
over
sensor’s
label
surface as
shown

If you see ‘Sensor GPS Error’:

1. Move to a location where you
can see the sky,

2. Restart current sensor and wait
for new image

3. If GPS error remains, try new
sensor

IMPORTANT: Do not install sensor
with GPS error.

If new image does not appear
within 15 minutes:

1. Restart the current sensor by
tapping sensor to turn off and

then on

2. Wait for new image

3. If no new image appears, try
new sensor

IMPORTANT: Do not install sensor if
new image does not appear

ID of the sensor waiting to
be assigned to the bin.
Tapping any sensor will
turn on or off that sensor
and change the ID

4. VERIFY GREEN IMAGE
& NO ERRORS

5. COMPLETE

Turning Sensor On/Off