Compaq v5000 User Manual

Maintenance and Service Guide

Compaq Presario V5100 Notebook PC

Document Part Number: 407368-001

February 2006

This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide Compaq Presario V5100 Notebook PC First Edition: February 2006 Document Part Number: 407368-001

1 Product Description

1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4

1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6

1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–20

2 Troubleshooting

2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Accessing Computer Setup . . . . . . . . . . . . . . . . . . . . 2–2

Computer Setup Defaults . . . . . . . . . . . . . . . . . . . . . 2–2

Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3

Selecting from the Security Menu . . . . . . . . . . . . . . 2–4

Selecting from the Tools Menu. . . . . . . . . . . . . . . . . 2–5

Selecting from the Advanced Menu . . . . . . . . . . . . . 2–6

2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–7

Maintenance and Service Guide iii

Maintenance and Service Guide

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Computer Major Components. . . . . . . . . . . . . . . . . . 3–2

3.3 Display Assembly Subcomponents. . . . . . . . . . . . . 3–14

3.4 Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

3.5 Cable Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17

3.6 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–18

3.7 Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 3–20

3.8 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–23

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6

iv Maintenance and Service Guide

Maintenance and Service Guide

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3

5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–5

5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

5.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10

5.6 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11

5.7 Mini Card Module. . . . . . . . . . . . . . . . . . . . . . . . . . 5–14

5.8 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–17

5.9 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18

5.10 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–21

5.11 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–23

5.12 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–26

5.13 Base Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–40

5.14 Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . 5–45

5.15 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–47

5.16 Display Release Button Assembly . . . . . . . . . . . . 5–55

5.17 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–59

5.18 Fan/Heat Sink Assembly. . . . . . . . . . . . . . . . . . . . 5–61

5.19 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–67

5.20 PC Card Assembly . . . . . . . . . . . . . . . . . . . . . . . . 5–69

5.21 ExpressCard Assembly . . . . . . . . . . . . . . . . . . . . . 5–72

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

C Screw Listing

D Display Component Recycling

Index

Maintenance and Service Guide v

Maintenance and Service Guide

vi Maintenance and Service Guide

Product Description

The Compaq Presario V5100 Notebook PC offers advanced modularity, Intel® Pentium® M processors, and extensive multimedia support.

Compaq Presario V5100 Notebook PC

Maintenance and Service Guide 1–1

Product Description

1.1 Features

Numerous references are made throughout this Maintenance and

✎

Service Guide to “full-featured” and “defeatured” computer models. A model is considered to be full-featured if it has 3 Universal Serial Bus ports and the following components:

■ PC Card slot

■ IEEE 1394 port

■ Memory Reader

A model is considered to be defeatured if it has only 2 Universal Serial Bus ports and none of the components listed above.

■ Intel Pentium M 2.0-GHz, 1.83-GHz, 1.66-GHz Dual Code,

or 1.66-GHz Single Code processors, varying by computer model

■ 15.4-inch, WXGA, TFT (1280 × 800) display with antiglare

or BrightView, varying by computer model

■ 100-, 80-, 60-, or 40-GB high-capacity hard drive, varying by

computer model

■ 256-MB DDR1 synchronous DRAM (SDRAM) at 333 MHz,

expandable to 2.0 GB

■ Microsoft® Windows® XP Home Edition or Windows XP

Professional, varying by computer model

■ Full-size Windows keyboard with embedded numeric keypad

■ TouchPad pointing device, including dedicated horizontal

and vertical scroll regions

■ Integrated 10Base-T/100Base-TX Ethernet local area

network (LAN) network interface card (NIC) with RJ-45 jack

■ Integrated high-speed 56K modem with RJ-11 jack

■ Integrated wireless support for Mini Card IEEE 802.11a/b/g

WLAN device

1–2 Maintenance and Service Guide

Product Description

■ Support for one Type I or Type II PC Card slot, with support

for both 32-bit (CardBus) and 16-bit PC Cards

■ Support for ExpressCard slot

■ External 65-watt AC adapter with 3-wire power cord

■ 12- or 6-cell Li-Ion battery pack

■ Stereo speakers

■ Volume up, volume mute, and volume down buttons

■ Support for the following optical drives:

❏ DVD±RW and CD-RW Double Layer Combo Drive with

LightScribe

❏ DVD±RW and CD-RW Double Layer Combo Drive

❏ DVD/CD-RW Combo Drive

■ Connectors:

❏ Audio-in (microphone)

❏ Audio-out (headphone)

❏ Memory Reader (select models only)

❏ Expansion port 2

❏ ExpressCard slot

❏ External monitor

❏ IEEE 1394 (select models only)

❏ PC Card (select models only)

❏ Power

❏ RJ-11 (modem)

❏ RJ-45 (network)

❏ S-Video-out

❏ Universal Serial Bus (USB) v. 2.0 (2 or 3 ports, varying

by computer model)

Maintenance and Service Guide 1–3

Product Description

1.2 Resetting the Computer

If the computer you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS:

1. Prepare the computer for disassembly (refer to Section 5.3,

“Preparing the Computer for Disassembly,” for more

information.)

2. Remove the real-time clock (RTC) battery (refer to Section

5.8, “RTC Battery,” for more information.)

3. Wait approximately 5 minutes.

4. Replace the RTC battery and reassemble the computer.

5. Connect AC power to the computer. Do not reinsert any battery packs at this time.

6. Turn on the computer.

All passwords and CMOS settings have been cleared.

1–4 Maintenance and Service Guide

1.3 Power Management

The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features:

■ Standby

■ Hibernation

■ Setting customization by the user

■ Hotkeys for setting the level of performance

■ Battery calibration

■ Lid switch standby/resume

■ Power button

■ Advanced Configuration and Power Management (ACPM)

compliance

Product Description

Maintenance and Service Guide 1–5

Product Description

1.4 External Components

The external components on the front of the computer are shown below and described in Table 1-1.

Front Components

1–6 Maintenance and Service Guide

Product Description

Table 1-1

Front Components

Item Component Function

1 Power light ■ On: Computer is turned on.

■ Off: Computer is off or in hibernation.

■ Blinking: Computer is in standby.

2 Battery light ■ On: A battery pack is charging or is close

to full charge capacity.

■ Off: If the computer is plugged into an external power source, the light is turned off when all batteries in the computer are fully charged. If the computer is not plugged into an external power source, the light stays off until the battery reaches a low-battery condition.

■ Blinking: A battery pack that is the only available power source has reached a low-battery condition. When the battery reaches a critical low-battery condition, the battery light begins blinking quickly.

3 Drive light On or blinking: The internal hard drive or an

optical drive is being accessed.

4 Speakers Produce stereo sound.

5 Display release button Opens the computer.

Maintenance and Service Guide 1–7

Product Description

The external components on the right side of the computer are shown below and described in Table 1-2.

Right-Side Components

Table 1-2

Right-Side Components

Item Component Function

1 Audio-out

(headphone) jack

2 Audio-in (microphone)

jack

3 ExpressCard slot Supports an optional ExpressCard.

4 USB port

(select models only)

5 Optical drive Supports an optical disc, such as a CD or

6 RJ-11 (modem) jack Connects a modem cable (not included).

7 Power connector Connects the AC adapter cable.

1–8 Maintenance and Service Guide

Connects an optional headphone or powered stereo speakers. Also connects the audio function of an audio/video device, such as a television or VCR.

Connects an optional stereo microphone.

Connects optional USB devices.

DVD.

Product Description

The external components on the rear panel of the computer are shown below and described in Table 1-3.

Rear Panel Components

Table 1 - 3

Rear Panel Components

Item Component Function

1 Battery bay Holds a battery pack.

2 Vent Provides airflow to cool internal

components.

To prevent overheating, do not

obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows or thick rugs or clothing, to block airflow.

Maintenance and Service Guide 1–9

Product Description

The external components on the left side of the computer are shown below and described in Table 1-4.

Left-Side Components

Table 1 - 4

Left-Side Components

Item Component Function

1 Security cable slot Attaches an optional security cable to the

computer.

The security cable is designed to act

✎

as a deterrent, but may not prevent the computer from being mishandled or stolen.

2 Monitor port Connects an optional VGA monitor or

projector.

3 S-Video-out jack Connects the video function of an optional

S-Video device, such as a television, VCR, or video capture card.

1–10 Maintenance and Service Guide

Product Description

Table 1 - 4

Left-Side Components (Continued)

Item Component Function

4 RJ-45 (network) jack Connects a network cable (not included).

5 Expansion port 2 Connects the computer to an optional

expansion product.

The computer has only one

✎

expansion port. The term expansion port 2 describes the type of

expansion port.

6 USB ports (2) Connect optional USB devices.

7 1394 port

(select models only)

8 Memory Reader light

(select models only)

Connects an optional 1394a device such as a scanner, a digital camera, or a digital camcorder.

On: An optional digital card is being accessed.

9 Memory Reader

(select models only)

10 PC Card slot

(select models only)

Maintenance and Service Guide 1–11

Supports the following optional digital cards: Secure Digital (SD) Memory Card, SD I/O Card, Memory Stick, Memory Stick Pro, MultiMediaCard, xD-Picture Card, and SmartMedia.

Supports an optional Type I or Type II 32-bit (CardBus) or 16-bit PC Card.

Product Description

The standard keyboard components of the computer are shown below and described in Table 1-5.

Standard Keyboard Components

1–12 Maintenance and Service Guide

Product Description

Table 1 - 5

Standard Keyboard Components

Item Component Function

1 f1 to f12 keys (12) Perform system and application tasks.

When combined with fn, function keys perform additional tasks as hotkeys.

2 caps lock key Enables caps lock and turns on the caps

lock light.

4 Windows logo key Displays the Microsoft Windows Start

5 Windows

6 Arrow keys Move the cursor around the screen.

7 Numeric keypad keys

8 num lock key Enables numeric lock, turns on the

key

applications key

(15)

Combines with other keys to perform system tasks as hotkeys. For example, pressing fn+f7 decreases screen brightness.

menu.

Displays a shortcut menu for items beneath the pointer.

Can be used like the keys on an external numeric keypad.

embedded numeric keypad, and turns on the num lock light.

Maintenance and Service Guide 1–13

Product Description

The computer top components are shown below and described in Table 1-6.

Top Components

1–14 Maintenance and Service Guide

Product Description

Table 1 - 6

Top Components

Item Component Function

1 caps lock light On: Caps lock is enabled.

2 Wireless button Turns the wireless functionality on or off,

but does not create a wireless connection.

To establish a wireless connection,

✎

a wireless network must already be set up.

3 Power button When the computer is

■ Off, press to turn on the computer.

■ On, press to enter hibernation.

■ In standby, briefly press to exit standby.

■ In hibernation, briefly press to exit

hibernation.

If the computer has stopped responding and Microsoft® Windows® shutdown procedures cannot be used, press and hold the power button for at least 5 seconds to turn off the computer.

4 Volume down button Decreases speaker volume.

5 Volume up button Increases speaker volume.

6 Volume mute button Mutes or restores speaker volume.

7 num lock light On: Num lock is enabled.

Maintenance and Service Guide 1–15

Product Description

The computer TouchPad components are shown below and described in Table 1-7.

TouchPad Components

1–16 Maintenance and Service Guide

Product Description

Table 1 - 7

TouchPad Components

Item Component Function

1 TouchPad Moves the pointer and selects or activates

items on the screen. Can be set to perform other mouse functions, such as scrolling, selecting, and double-clicking.

2 TouchPad horizontal

scroll zone

Scrolls left or right.

3 Left and right

TouchPad buttons

4 TouchPad vertical

scroll zone

Function like the left and right buttons on an external mouse.

Scrolls up or down.

Maintenance and Service Guide 1–17

Product Description

The external components on the bottom of the computer are shown below and described in Table 1-8.

Bottom Components

Table 1 - 8

Bottom Components

Item Component Function

1 Optical drive Supports an optical disc, such as a CD

or DV D.

2 Labels area Contains the serial number and other

information labels.

3 Battery pack release latch Releases a battery pack from the

battery bay.

4 Battery bay Holds a battery pack.

1–18 Maintenance and Service Guide

Product Description

Table 1 - 8

Bottom Components (Continued)

Item Component Function

5 Vents (2) Provide airflow to cool internal

components.

To prevent overheating, do not

obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows or thick rugs or clothing, to block airflow.

6 Memory/Mini Card module

compartment cover

7 Hard drive bay Holds the internal hard drive.

■ Contains 2 memory module slots that support replaceable memory modules. The number of preinstalled memory modules varies by computer model.

■ Holds an optional wireless LAN device (select models only).

To prevent an unresponsive

system and the display of a warning message, install only a Mini Card device authorized for use in your computer by the governmental agency that regulates wireless devices in your country. If you install an unauthorized device and then receive a warning message, remove the device to restore computer functionality. Then contact Customer Care.

Maintenance and Service Guide 1–19

Product Description

1.5 Design Overview

This section presents a design overview of key parts and features of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and

Replacement Procedures,” for disassembly steps.

The system board provides the following device connections:

■ Intel Pentium M processors

■ Audio

■ Digital media card

■ Display

■ ExpressCard

■ Hard drive

■ Keyboard

■ Memory module

■ Mini Card devices

■ PC Card

■ To uc hP ad

CAUTION: To properly ventilate the computer, allow at least a 7.6-cm

(3-inch) clearance on the left and right sides of the computer.

The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the computer.

1–20 Maintenance and Service Guide

Troubleshooting

WARNING: Only authorized technicians trained by HP should repair

this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1 Computer Setup

Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. If the operating system is working, the computer restarts the operating system after you exit Computer Setup.

Pointing devices are not supported in Computer Setup; you

✎

must use the keyboard to navigate and make selections.

The menu tables later in this chapter provide an overview of Computer Setup options.

Maintenance and Service Guide 2–1

Troubleshooting

Accessing Computer Setup

The information and settings in Computer Setup are accessed from the File, Security, Tools, and Advanced menus.

1. Open Computer Setup by turning on or restarting the computer. Press displayed in the lower-left corner of the screen.

❏ To change the language, press f2.

❏ To view navigation information, press f1.

❏ To return to the Computer Setup menu, press esc.

2. Select the File, Security, To ol s, or Advanced menu.

3. To exit Computer Setup, choose one of the following:

❏ To exit without saving any changes, use the arrow keys to

select File > Ignore changes and exit, and then follow the instructions on the screen.

❏ To exit and save all the settings you have entered, use the

arrow keys to select File > Save changes and exit, and then follow the instructions on the screen.

Your preferences are set when you exit Computer Setup and go into effect when the computer restarts.

f10 while the F10 = Based Setup message is

Computer Setup Defaults

To restore all settings in Computer Setup to the values that were set at the factory:

1. Open Computer Setup by turning on or restarting the computer. Press displayed in the lower-left corner of the screen.

❏ To change the language, press f2.

❏ To view navigation information, press f1.

2. Use the arrow keys to select File > Restore defaults.

3. Select the Restore Defaults check box.

2–2 Maintenance and Service Guide

f10 while the F10 = Based Setup message is

Troubleshooting

4. To confirm the restoration, press f10.

5. Select File > Save changes and exit, and then follow the instructions on the screen.

When the computer restarts, the factory settings are restored, and any identification information you have entered is saved.

Selecting from the File Menu

Table 2 - 1

File Menu

Select To Do This

System Information ■ View identification information about the

computer and any battery packs in the system.

■ View specification information about the processor, memory and cache size, video revision, keyboard controller version, and system ROM.

Save to floppy Save system configuration settings to a diskette.

Restore to floppy Restore system configuration settings from a

diskette.

Restore defaults Replace configuration settings in Computer Setup

with factory default settings. (Identification information is retained.)

Ignore changes and exit Cancel changes entered during the current

session. Then exit and restart the computer.

Save changes and exit Save changes entered during the current session.

Then exit and restart the computer. The changes you save are to into effect when the computer restarts.

Maintenance and Service Guide 2–3

Troubleshooting

Selecting from the Security Menu

Table 2 - 2

Security Menu

Select To Do This

Administrator password Enter, change, or delete an HP Administrator

password.

Power-on password Enter, change, or delete a power-on password.

Password options ■ Enable/Disable stringent security.

■ Enable/Disable required password on restart.

DriveLock passwords Enable/disable DriveLock; change a DriveLock

user or master password.

DriveLock Settings are accessible only

✎

when you enter Computer Setup by turning on (not restarting) the computer.

Smart Card Security Enable/disable power-on support for smart cards.

This feature is supported by select smart

✎

card readers only.

Embedded Security ■ Enable/Disable the embedded security chip.

■ Restore embedded security chip to factory settings.

■ Enable/Disable power-on authentication support.

■ Enable/Disable automatic DriveLock.

■ Reset power-on authentication credential

Embedded Security settings are accessible

✎

only if the computer is equipped with an embedded security chip.

Device security Enable/Disable devices in the system.

Enable NIC for inclusion in MultiBoot.

System IDs Enter user-defined identification values.

2–4 Maintenance and Service Guide

+ 212 hidden pages

Compaq v5000 User Manual

Contents

Product Description

1.1 Features

1.2 Resetting the Computer

1.3 Power Management

1.4 External Components

1.5 Design Overview

Troubleshooting

2.1 Computer Setup

Accessing Computer Setup

Computer Setup Defaults

Selecting from the File Menu

Selecting from the Security Menu