b
Maintenance and Service
Guide
Compaq Presario V5100 Notebook PC
Document Part Number: 407368-001
February 2006
This guide is a troubleshooting reference used for maintaining
and servicing the computer. It provides comprehensive
information on identifying computer features, components, and
spare parts; troubleshooting computer problems; and performing
computer disassembly procedures.
© Copyright 2006 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel and Pentium are trademarks or registered trademarks of
Intel Corporation or its subsidiaries in the United States and other
countries. Bluetooth is a trademark owned by its proprietor and used by
Hewlett-Packard Company under license. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
Compaq Presario V5100 Notebook PC
First Edition: February 2006
Document Part Number: 407368-001
Contents
1 Product Description
1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4
1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6
1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–20
2 Troubleshooting
2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Accessing Computer Setup . . . . . . . . . . . . . . . . . . . . 2–2
Computer Setup Defaults . . . . . . . . . . . . . . . . . . . . . 2–2
Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3
Selecting from the Security Menu . . . . . . . . . . . . . . 2–4
Selecting from the Tools Menu. . . . . . . . . . . . . . . . . 2–5
Selecting from the Advanced Menu . . . . . . . . . . . . . 2–6
2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–7
Maintenance and Service Guide iii
Maintenance and Service Guide
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Computer Major Components. . . . . . . . . . . . . . . . . . 3–2
3.3 Display Assembly Subcomponents. . . . . . . . . . . . . 3–14
3.4 Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16
3.5 Cable Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17
3.6 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–18
3.7 Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 3–20
3.8 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–23
4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6
iv Maintenance and Service Guide
Maintenance and Service Guide
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3
5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–5
5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10
5.6 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11
5.7 Mini Card Module. . . . . . . . . . . . . . . . . . . . . . . . . . 5–14
5.8 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–17
5.9 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18
5.10 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–21
5.11 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–23
5.12 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–26
5.13 Base Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–40
5.14 Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . 5–45
5.15 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–47
5.16 Display Release Button Assembly . . . . . . . . . . . . 5–55
5.17 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–59
5.18 Fan/Heat Sink Assembly. . . . . . . . . . . . . . . . . . . . 5–61
5.19 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–67
5.20 PC Card Assembly . . . . . . . . . . . . . . . . . . . . . . . . 5–69
5.21 ExpressCard Assembly . . . . . . . . . . . . . . . . . . . . . 5–72
6 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
C Screw Listing
D Display Component Recycling
Index
Maintenance and Service Guide v
Maintenance and Service Guide
vi Maintenance and Service Guide
Product Description
The Compaq Presario V5100 Notebook PC offers advanced
modularity, Intel® Pentium® M processors, and extensive
multimedia support.
1
Compaq Presario V5100 Notebook PC
Maintenance and Service Guide 1–1
Product Description
1.1 Features
Numerous references are made throughout this Maintenance and
✎
Service Guide to “full-featured” and “defeatured” computer
models. A model is considered to be full-featured if it has
3 Universal Serial Bus ports and the following components:
■ PC Card slot
■ IEEE 1394 port
■ Memory Reader
A model is considered to be defeatured if it has only 2 Universal
Serial Bus ports and none of the components listed above.
■ Intel Pentium M 2.0-GHz, 1.83-GHz, 1.66-GHz Dual Code,
or 1.66-GHz Single Code processors, varying by computer
model
■ 15.4-inch, WXGA, TFT (1280 × 800) display with antiglare
or BrightView, varying by computer model
■ 100-, 80-, 60-, or 40-GB high-capacity hard drive, varying by
computer model
■ 256-MB DDR1 synchronous DRAM (SDRAM) at 333 MHz,
expandable to 2.0 GB
■ Microsoft® Windows® XP Home Edition or Windows XP
Professional, varying by computer model
■ Full-size Windows keyboard with embedded numeric keypad
■ TouchPad pointing device, including dedicated horizontal
and vertical scroll regions
■ Integrated 10Base-T/100Base-TX Ethernet local area
network (LAN) network interface card (NIC) with RJ-45 jack
■ Integrated high-speed 56K modem with RJ-11 jack
■ Integrated wireless support for Mini Card IEEE 802.11a/b/g
WLAN device
1–2 Maintenance and Service Guide
Product Description
■ Support for one Type I or Type II PC Card slot, with support
for both 32-bit (CardBus) and 16-bit PC Cards
■ Support for ExpressCard slot
■ External 65-watt AC adapter with 3-wire power cord
■ 12- or 6-cell Li-Ion battery pack
■ Stereo speakers
■ Volume up, volume mute, and volume down buttons
■ Support for the following optical drives:
❏ DVD±RW and CD-RW Double Layer Combo Drive with
LightScribe
❏ DVD±RW and CD-RW Double Layer Combo Drive
❏ DVD/CD-RW Combo Drive
■ Connectors:
❏ Audio-in (microphone)
❏ Audio-out (headphone)
❏ Memory Reader (select models only)
❏ Expansion port 2
❏ ExpressCard slot
❏ External monitor
❏ IEEE 1394 (select models only)
❏ PC Card (select models only)
❏ Power
❏ RJ-11 (modem)
❏ RJ-45 (network)
❏ S-Video-out
❏ Universal Serial Bus (USB) v. 2.0 (2 or 3 ports, varying
by computer model)
Maintenance and Service Guide 1–3
Product Description
1.2 Resetting the Computer
If the computer you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS:
1. Prepare the computer for disassembly (refer to Section 5.3,
“Preparing the Computer for Disassembly,” for more
information.)
2. Remove the real-time clock (RTC) battery (refer to Section
5.8, “RTC Battery,” for more information.)
3. Wait approximately 5 minutes.
4. Replace the RTC battery and reassemble the computer.
5. Connect AC power to the computer. Do not reinsert any
battery packs at this time.
6. Turn on the computer.
All passwords and CMOS settings have been cleared.
1–4 Maintenance and Service Guide
1.3 Power Management
The computer comes with power management features that
extend battery operating time and conserve power. The
computer supports the following power management features:
■ Standby
■ Hibernation
■ Setting customization by the user
■ Hotkeys for setting the level of performance
■ Battery calibration
■ Lid switch standby/resume
■ Power button
■ Advanced Configuration and Power Management (ACPM)
compliance
Product Description
Maintenance and Service Guide 1–5
Product Description
1.4 External Components
The external components on the front of the computer are shown
below and described in Table 1-1.
Front Components
1–6 Maintenance and Service Guide
Product Description
Table 1-1
Front Components
Item Component Function
1 Power light ■ On: Computer is turned on.
■ Off: Computer is off or in hibernation.
■ Blinking: Computer is in standby.
2 Battery light ■ On: A battery pack is charging or is close
to full charge capacity.
■ Off: If the computer is plugged into an
external power source, the light is turned
off when all batteries in the computer are
fully charged. If the computer is not
plugged into an external power source,
the light stays off until the battery
reaches a low-battery condition.
■ Blinking: A battery pack that is the only
available power source has reached a
low-battery condition. When the battery
reaches a critical low-battery condition,
the battery light begins blinking quickly.
3 Drive light On or blinking: The internal hard drive or an
optical drive is being accessed.
4 Speakers Produce stereo sound.
5 Display release button Opens the computer.
Maintenance and Service Guide 1–7
Product Description
The external components on the right side of the computer are
shown below and described in Table 1-2.
Right-Side Components
Table 1-2
Right-Side Components
Item Component Function
1 Audio-out
(headphone) jack
2 Audio-in (microphone)
jack
3 ExpressCard slot Supports an optional ExpressCard.
4 USB port
(select models only)
5 Optical drive Supports an optical disc, such as a CD or
6 RJ-11 (modem) jack Connects a modem cable (not included).
7 Power connector Connects the AC adapter cable.
1–8 Maintenance and Service Guide
Connects an optional headphone or
powered stereo speakers. Also connects
the audio function of an audio/video device,
such as a television or VCR.
Connects an optional stereo microphone.
Connects optional USB devices.
DVD.
Product Description
The external components on the rear panel of the computer are
shown below and described in Table 1-3.
Rear Panel Components
Table 1 - 3
Rear Panel Components
Item Component Function
1 Battery bay Holds a battery pack.
2 Vent Provides airflow to cool internal
components.
To prevent overheating, do not
Ä
obstruct vents. Do not allow a hard
surface, such as a printer, or a soft
surface, such as pillows or thick rugs
or clothing, to block airflow.
Maintenance and Service Guide 1–9
Product Description
The external components on the left side of the computer are
shown below and described in Table 1-4.
Left-Side Components
Table 1 - 4
Left-Side Components
Item Component Function
1 Security cable slot Attaches an optional security cable to the
computer.
The security cable is designed to act
✎
as a deterrent, but may not prevent
the computer from being mishandled
or stolen.
2 Monitor port Connects an optional VGA monitor or
projector.
3 S-Video-out jack Connects the video function of an optional
S-Video device, such as a television, VCR,
or video capture card.
1–10 Maintenance and Service Guide
Product Description
Table 1 - 4
Left-Side Components (Continued)
Item Component Function
4 RJ-45 (network) jack Connects a network cable (not included).
5 Expansion port 2 Connects the computer to an optional
expansion product.
The computer has only one
✎
expansion port. The term expansion
port 2 describes the type of
expansion port.
6 USB ports (2) Connect optional USB devices.
7 1394 port
(select models only)
8 Memory Reader light
(select models only)
Connects an optional 1394a device such as
a scanner, a digital camera, or a digital
camcorder.
On: An optional digital card is being
accessed.
9 Memory Reader
(select models only)
10 PC Card slot
(select models only)
Maintenance and Service Guide 1–11
Supports the following optional digital
cards: Secure Digital (SD) Memory Card,
SD I/O Card, Memory Stick, Memory Stick
Pro, MultiMediaCard, xD-Picture Card, and
SmartMedia.
Supports an optional Type I or Type II
32-bit (CardBus) or 16-bit PC Card.
Product Description
The standard keyboard components of the computer are shown
below and described in Table 1-5.
Standard Keyboard Components
1–12 Maintenance and Service Guide
Product Description
Table 1 - 5
Standard Keyboard Components
Item Component Function
1 f1 to f12 keys (12) Perform system and application tasks.
When combined with fn, function keys
perform additional tasks as hotkeys.
2 caps lock key Enables caps lock and turns on the caps
lock light.
3
4 Windows logo key Displays the Microsoft Windows Start
5 Windows
6 Arrow keys Move the cursor around the screen.
7 Numeric keypad keys
8 num lock key Enables numeric lock, turns on the
fn
key
applications key
(15)
Combines with other keys to perform
system tasks as hotkeys. For example,
pressing fn+f7 decreases screen
brightness.
menu.
Displays a shortcut menu for items
beneath the pointer.
Can be used like the keys on an external
numeric keypad.
embedded numeric keypad, and turns
on the num lock light.
Maintenance and Service Guide 1–13
Product Description
The computer top components are shown below and described in
Table 1-6.
Top Components
1–14 Maintenance and Service Guide
Product Description
Table 1 - 6
Top Components
Item Component Function
1 caps lock light On: Caps lock is enabled.
2 Wireless button Turns the wireless functionality on or off,
but does not create a wireless connection.
To establish a wireless connection,
✎
a wireless network must already be
set up.
3 Power button When the computer is
■ Off, press to turn on the computer.
■ On, press to enter hibernation.
■ In standby, briefly press to exit standby.
■ In hibernation, briefly press to exit
hibernation.
If the computer has stopped responding
and Microsoft® Windows® shutdown
procedures cannot be used, press and
hold the power button for at least
5 seconds to turn off the computer.
4 Volume down button Decreases speaker volume.
5 Volume up button Increases speaker volume.
6 Volume mute button Mutes or restores speaker volume.
7 num lock light On: Num lock is enabled.
Maintenance and Service Guide 1–15
Product Description
The computer TouchPad components are shown below and
described in Table 1-7.
TouchPad Components
1–16 Maintenance and Service Guide
Product Description
Table 1 - 7
TouchPad Components
Item Component Function
1 TouchPad Moves the pointer and selects or activates
items on the screen. Can be set to perform
other mouse functions, such as scrolling,
selecting, and double-clicking.
2 TouchPad horizontal
scroll zone
Scrolls left or right.
3 Left and right
TouchPad buttons
4 TouchPad vertical
scroll zone
Function like the left and right buttons on
an external mouse.
Scrolls up or down.
Maintenance and Service Guide 1–17
Product Description
The external components on the bottom of the computer are
shown below and described in Table 1-8.
Bottom Components
Table 1 - 8
Bottom Components
Item Component Function
1 Optical drive Supports an optical disc, such as a CD
or DV D.
2 Labels area Contains the serial number and other
information labels.
3 Battery pack release latch Releases a battery pack from the
battery bay.
4 Battery bay Holds a battery pack.
1–18 Maintenance and Service Guide
Product Description
Table 1 - 8
Bottom Components (Continued)
Item Component Function
5 Vents (2) Provide airflow to cool internal
components.
To prevent overheating, do not
Ä
obstruct vents. Do not allow a
hard surface, such as a printer, or
a soft surface, such as pillows
or thick rugs or clothing, to block
airflow.
6 Memory/Mini Card module
compartment cover
7 Hard drive bay Holds the internal hard drive.
■ Contains 2 memory module slots that
support replaceable memory
modules. The number of preinstalled
memory modules varies by computer
model.
■ Holds an optional wireless LAN
device (select models only).
To prevent an unresponsive
Ä
system and the display of a
warning message, install only a
Mini Card device authorized for
use in your computer by the
governmental agency that
regulates wireless devices in
your country. If you install an
unauthorized device and then
receive a warning message,
remove the device to restore
computer functionality. Then
contact Customer Care.
Maintenance and Service Guide 1–19
Product Description
1.5 Design Overview
This section presents a design overview of key parts and features
of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,”
to identify replacement parts, and Chapter 5, “Removal and
Replacement Procedures,” for disassembly steps.
The system board provides the following device connections:
■ Intel Pentium M processors
■ Audio
■ Digital media card
■ Display
■ ExpressCard
■ Hard drive
■ Keyboard
■ Memory module
■ Mini Card devices
■ PC Card
■ To uc hP ad
CAUTION: To properly ventilate the computer, allow at least a 7.6-cm
Ä
(3-inch) clearance on the left and right sides of the computer.
The computer uses an electric fan for ventilation. The fan is
controlled by a temperature sensor and is designed to turn on
automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management/battery conservation
configurations, battery fast charging, and software applications.
Exhaust air is displaced through the ventilation grill located on
the left side of the computer.
1–20 Maintenance and Service Guide
Troubleshooting
WARNING: Only authorized technicians trained by HP should repair
Å
this equipment. All troubleshooting and repair procedures are detailed
to allow only subassembly-/module-level repair. Because of the
complexity of the individual boards and subassemblies, do not attempt
to make repairs at the component level or modifications to any printed
wiring board. Improper repairs can create a safety hazard. Any
indication of component replacement or printed wiring board
modification may void any warranty or exchange allowances.
2.1 Computer Setup
Computer Setup is a preinstalled, ROM-based utility that can be
used even when the operating system is not working or will not
load. If the operating system is working, the computer restarts the
operating system after you exit Computer Setup.
Pointing devices are not supported in Computer Setup; you
✎
must use the keyboard to navigate and make selections.
2
The menu tables later in this chapter provide an overview of
Computer Setup options.
Maintenance and Service Guide 2–1
Troubleshooting
Accessing Computer Setup
The information and settings in Computer Setup are accessed
from the File, Security, Tools, and Advanced menus.
1. Open Computer Setup by turning on or restarting the
computer. Press
displayed in the lower-left corner of the screen.
❏ To change the language, press f2.
❏ To view navigation information, press f1.
❏ To return to the Computer Setup menu, press esc.
2. Select the File, Security, To ol s, or Advanced menu.
3. To exit Computer Setup, choose one of the following:
❏ To exit without saving any changes, use the arrow keys to
select File > Ignore changes and exit, and then follow
the instructions on the screen.
❏ To exit and save all the settings you have entered, use the
arrow keys to select File > Save changes and exit, and
then follow the instructions on the screen.
Your preferences are set when you exit Computer Setup and go
into effect when the computer restarts.
f10 while the F10 = Based Setup message is
Computer Setup Defaults
To restore all settings in Computer Setup to the values that were
set at the factory:
1. Open Computer Setup by turning on or restarting the
computer. Press
displayed in the lower-left corner of the screen.
❏ To change the language, press f2.
❏ To view navigation information, press f1.
2. Use the arrow keys to select File > Restore defaults.
3. Select the Restore Defaults check box.
2–2 Maintenance and Service Guide
f10 while the F10 = Based Setup message is
Troubleshooting
4. To confirm the restoration, press f10.
5. Select File > Save changes and exit, and then follow the
instructions on the screen.
When the computer restarts, the factory settings are restored, and
any identification information you have entered is saved.
Selecting from the File Menu
Table 2 - 1
File Menu
Select To Do This
System Information ■ View identification information about the
computer and any battery packs in the system.
■ View specification information about the
processor, memory and cache size, video
revision, keyboard controller version, and
system ROM.
Save to floppy Save system configuration settings to a diskette.
Restore to floppy Restore system configuration settings from a
diskette.
Restore defaults Replace configuration settings in Computer Setup
with factory default settings. (Identification
information is retained.)
Ignore changes and exit Cancel changes entered during the current
session. Then exit and restart the computer.
Save changes and exit Save changes entered during the current session.
Then exit and restart the computer. The changes
you save are to into effect when the computer
restarts.
Maintenance and Service Guide 2–3
Troubleshooting
Selecting from the Security Menu
Table 2 - 2
Security Menu
Select To Do This
Administrator password Enter, change, or delete an HP Administrator
password.
Power-on password Enter, change, or delete a power-on password.
Password options ■ Enable/Disable stringent security.
■ Enable/Disable required password on restart.
DriveLock passwords Enable/disable DriveLock; change a DriveLock
user or master password.
DriveLock Settings are accessible only
✎
when you enter Computer Setup by turning
on (not restarting) the computer.
Smart Card Security Enable/disable power-on support for smart cards.
This feature is supported by select smart
✎
card readers only.
Embedded Security ■ Enable/Disable the embedded security chip.
■ Restore embedded security chip to factory
settings.
■ Enable/Disable power-on authentication
support.
■ Enable/Disable automatic DriveLock.
■ Reset power-on authentication credential
Embedded Security settings are accessible
✎
only if the computer is equipped with an
embedded security chip.
Device security Enable/Disable devices in the system.
Enable NIC for inclusion in MultiBoot.
System IDs Enter user-defined identification values.
2–4 Maintenance and Service Guide
Troubleshooting
Selecting from the Tools Menu
Table 2 - 3
Tools Menu
Select To Do This
HDD Self Test options Run a quick or comprehensive self-test on any
hard drive in the system.
Battery Information View information about any battery packs in the
computer.
Memory Check ■ Run a self-test on memory modules in
the computer.
■ View information about memory modules
installed in the computer.
Maintenance and Service Guide 2–5
Troubleshooting
Selecting from the Advanced Menu
Table 2 - 4
Advanced Menu
Select To Do This
Language (or press f2) Change the Computer Setup language.
Boot options ■ Enable/Disable MultiBoot, which sets a startup
sequence that can include most bootable
devices and media in the system.
■ Set the boot order.
Device options ■ Swap the functions of the fn key and left ctrl
key.
■ Enable/Disable multiple pointing devices at
startup. (To set the computer to support only a
single, usually nonstandard, pointing device at
startup, select Disable.)
■ Enable/Disable USB legacy support for a USB
keyboard, mouse, and hub. When USB legacy
support is enabled
❐ A USB keyboard, mouse, and hub work
even when a Windows operating system
is not loaded.
❐ The computer starts from a bootable hard
drive, diskette drive diskette, or CD,
CD-RW, or DVD inserted into a drive
connected by a USB port to the computer
or to an optional docking device.
■ Select a parallel port mode: EPP (Enhanced
Parallel Port), standard, bidirectional, or ECP
(Enhanced Capabilities Port).
■ Enable/Disable all settings in the SpeedStep
window. (When Disable is selected, the
computer runs in Battery Optimized mode.)
2–6 Maintenance and Service Guide
Troubleshooting
2.2 Troubleshooting Flowcharts
Table 2-5
Troubleshooting Flowcharts Overview
Flowchart Description
2.1 “Flowchart 2.1—Initial Troubleshooting”
2.2 “Flowchart 2.2—No Power, Part 1”
2.3 “Flowchart 2.3—No Power, Part 2”
2.4 “Flowchart 2.4—No Power, Part 3”
2.5 “Flowchart 2.5—No Power, Part 4”
2.6 “Flowchart 2.6—No Video, Part 1”
2.7 “Flowchart 2.7—No Video, Part 2”
2.8 “Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”
2.9 “Flowchart 2.9—No Operating System (OS) Loading”
2.10 “Flowchart 2.10—No OS Loading, Hard Drive, Part 1”
2.11 “Flowchart 2.11—No OS Loading, Hard Drive, Part 2”
2.12 “Flowchart 2.12—No OS Loading, Hard Drive, Part 3”
2.13 “Flowchart 2.13—No OS Loading, Diskette Drive”
Maintenance and Service Guide 2–7
Troubleshooting
Table 2-5
Troubleshooting Flowcharts Overview (Continued)
Flowchart Description
2.14 “Flowchart 2.14—No OS Loading, Optical Drive”
2.15 “Flowchart 2.15—No Audio, Part 1”
2.16 “Flowchart 2.16—No Audio, Part 2”
2.17 “Flowchart 2.17—Nonfunctioning Device”
2.18 “Flowchart 2.18—Nonfunctioning Keyboard”
2.19 “Flowchart 2.19—Nonfunctioning Pointing Device”
2.20 “Flowchart 2.20—No Network/Modem Connection”
2–8 Maintenance and Service Guide
Flowchart 2.1—Initial Troubleshooting
Begin
troubleshooting.
N
Go to
Is there
power?
Y
N
Beeps,
LEDs, or error
messages?
Y
N
Is there video?
(no boot)
Y
N
Is the OS
loading?
Y
N
Is there
sound?
Y
“Flowchart
2.2—No Power,
Par t 1 .”
Check
LED board,
speaker
connections.
Go to
“Flowchart
2.6—No Video,
Par t 1 .”
Go to
“Flowchart
2.9—No Operating
System (OS)
Loading.”
Go to
“Flowchart
2.15—No Audio,
Par t 1 .”
N
All drives
working?
Y
N
Keyboard/
pointing
device
working?
Y
N
Connecting
to network
or modem?
Y
End
Troubleshooting
Go to
“Flowchart
2.17—Nonfunctioning Device.”
Go to
“Flowchart
2.18—Nonfunc-
tioning Keyboard”
or “Flowchart
2.19—Nonfunctioning Pointing
Device.”
Go to
“Flowchart
2.20—No
Network/Modem
Connection.”
Maintenance and Service Guide 2–9
Troubleshooting
N
Flowchart 2.2—No Power, Part 1
No power
(power LED
is off).
Remove from
docking device
(if applicable).
Y
Y
Power up
on battery
power?
Power up
on AC
power?
N
Reset
power.*
Power up
on battery
power?
Y
N
Reset
power.*
Power up
on AC power?
Y
N
Go to
“Flowchart
2.3—No Power,
Par t 2 .”
N
Go to
“Flowchart
2.4—No Power,
Part 3.”
Y
Power up in
docking
device?
1. Reseat the power cables in the docking
device and at the AC outlet.
2. Ensure the AC power source is active.
3. Ensure that the power strip is working.
Done
YN
Done
Power up
in docking
device?
*NOTES
1. On select models, there is a separate
reset button.
2. On select models, the computer can be
reset using the standby switch and
either the lid switch or the main power
switch.
Go to
“Flowchart
2.8—Nonfunctioning
Docking Device (if
applicable).”
2–10 Maintenance and Service Guide
Flowchart 2.3—No Power, Part 2
N
Continued from
“Flowchart
2.2—No Power,
Par t 1 .”
Visually check for
debris in battery
socket and clean
if necessary.
Y
Troubleshooting
Power on?
Check battery by
recharging it,
moving it to
another computer,
or replacing it.
Done
N
Power on?
Replace
power supply
(if applicable).
Y
N
Go to
Done
Power on?
“Flowchart
2.4—No Power,
Part 3.”
Y
Done
Maintenance and Service Guide 2–11
Troubleshooting
Flowchart 2.4—No Power, Part 3
Continued from
“Flowchart
2.3—No Power,
Part 2.”
Plug directly
into AC outlet.
Y
Power LED
on?
N
Reseat AC adapter
in computer and
at power source.
Power on?
N
Power outlet
active?
Y
Replace
power cord.
Power on?
Done
Y
Done
External
N
Try different
outlet.
Internal or
external AC
adapter?
Internal
Go to
“Flowchart
2.5—No Power,
Part 4.”
Replace external
AC adapter.
N
Power on?
Y
Y
Done
Done
N
2–12 Maintenance and Service Guide
Flowchart 2.5—No Power, Part 4
Continued from
“Flowchart
2.4—No Power,
Part 3.”
Open
computer.
Troubleshooting
N
computer and
Y
Loose or
damaged
parts?
Close
retest.
Power on?
Done
Y
Reseat loose
components and
boards and
replace damaged
items.
N
Replace the following items (if applicable). Check
computer operation after each replacement:
1. Internal DC-DC converter*
2. Internal AC adapter
3. Processor board*
4. System board*
*NOTE: Replace these items as a set to prevent
shorting out among components.
Maintenance and Service Guide 2–13
Troubleshooting
Flowchart 2.6—No Video, Part 1
No video.
Docking device
Stand-alone
or docking
device?
Go to
“Flowchart
2.7—No Video,
Par t 2 .”
*NOTE: To change from internal to
external display, use the hotkey.
Stand-alone
Internal or
external
display?*
External
Adjust
brightness.
Internal
Y
Video OK? Done
N
Check for bent
pins on cable.
N
Video OK?
Adjust
brightness.
Video OK? Done
N
A
Press lid
switch to ensure
operation.
Video OK? Done
N
Replace the following one at a time. Test after each replacement.
1. Cable between computer and computer display (if applicable)
2. Display
3. System board
Tr y
another
display.
Internal and
external
video OK?
Y
Y
N
Replace
system
board.
YY
Done
Done
2–14 Maintenance and Service Guide
Flowchart 2.7—No Video, Part 2
Continued from
“Flowchart
2.6—No Video,
Par t 1 .”
Remove
computer from
docking device,
if connected.
Troubleshooting
Adjust
display
brightness.
N
Video OK?
Y
Check that computer is properly
seated in docking device,
for bent pins on cable,
and for monitor connection.
Y
Video OK?
N
Adjust external
monitor display.
Go to “A” in
“Flowchart
2.6—No Video,
Par t 1 .”
Done
Check brightness
of external
monitor.
Video OK?
N
Try another
external
monitor.
Internal
and external
video OK?
N
Go to
“Flowchart
2.8—Nonfunctioning
Docking Device (if
applicable).”
Y
Done
Y
Done
Maintenance and Service Guide 2–15
Troubleshooting
Flowchart 2.8—Nonfunctioning Docking Device
(if applicable)
Nonfunctioning
docking device.
Reseat power
cord in docking
device and
power outlet.
Check voltage
setting on docking
device.
Reset monitor
cable connector at
docking device.
Docking
device
operating?
N
Remove computer,
replace docking
device.
Reinstall
computer into
docking device.
Y
Docking
device
operating?
Y
Done
N
Test replacement
docking device with
new computer.
Done
2–16 Maintenance and Service Guide
Troubleshooting
Flowchart 2.9—No Operating System (OS)
Loading
No OS
loading.*
Reseat power
cord in docking
device and
power outlet.
No OS loading from hard drive,
go to
“Flowchart 2.10—No OS Loading,
Hard Drive, Part 1.”
No OS loading from diskette drive,
go to
“Flowchart 2.13—No OS Loading,
Diskette Drive.”
No OS loading from optical drive,
go to
“Flowchart 2.14—No OS Loading,
Optical Drive.”
go to
*NOTE: Before beginning troubleshooting, always
check cable connections, cable ends, and drives
for bent or damaged pins.
No OS loading from network,
“Flowchart 2.20—No Network/Modem
Connection.”
Maintenance and Service Guide 2–17
Troubleshooting
Flowchart 2.10—No OS Loading, Hard Drive,
Part 1
OS not
loading from
hard drive.
Nonsystem
disk message?
N
Reseat
external
hard drive.
OS loading?
N
Boot
from
CD?
Y
Check the setup
utility for correct
booting order.
Boot
from
hard drive?
Y
Done
Y
Go to
“Flowchart
2.11—No OS
Loading,
Hard Drive, Part 2.”
Y
Done
N
N
Boot
from
diskette?
Y
N
Change boot
priority through
the setup utility
and reboot.
Go to
“Flowchart
2.13—No OS
Loading,
Diskette Drive.”
N
Boot
from
hard drive?
2.17—Nonfunctioning
Go to
“Flowchart
Device.”
Y
2–18 Maintenance and Service Guide
Troubleshooting
Flowchart 2.11—No OS Loading, Hard Drive,
Part 2
Continued from
“Flowchart
2.10—No OS
Loading,
Hard Drive, Part 1.”
Disc or
diskette in
drive?
Y
Remove disc or
diskette and
reboot.
N
1. Replace
hard drive.
2. Replace
system board.
N
Reseat
hard drive.
Hard drive
accessible?
Run FDISK.
Y
Done
N
from diskette
Y
Boot
from
hard drive?
Boot
drive?
Y
N
Diskette Drive.”
Done
Go to
“Flowchart
2.13—No OS
Loading,
Hard drive
partitioned?
Y
Hard drive
formatted?
Y
N
Create partition,
and then format
hard drive to
bootable
C:\ prompt.
N
Format hard drive
and bring to
a bootable
C:\ prompt.
N
Y
Computer
booted?
Load OS using
Operating System disc
(if applicable).
Y
Hard drive
accessible?
Done
N
Go to
“Flowchart
2.12—No OS
Loading,
Hard Drive, Part 3.”
Maintenance and Service Guide 2–19
Go to
“Flowchart
2.12—No OS
Loading,
Hard Drive, Part 3.”
Troubleshooting
Flowchart 2.12—No OS Loading, Hard Drive,
Part 3
Continued from
“Flowchart
2.11—No OS
Loading,
Hard Drive, Part 2.”
N
System
files on hard
drive?
Y
Install OS
and reboot.
Virus
on
hard drive?
N
Run SCANDISK and
check for
bad sectors.
Can bad
sectors
be fixed?
Y
Fix bad
sectors.
Y
OS
Clean virus.
loading from
hard drive?
Y
Done
N
Y
Diagnostics on
disc or diskette?
Replace
hard drive.
N
N
Replace
hard drive.
Run diagnostics
and follow
recommendations.
N
Boot from
hard drive?
Replace
hard drive.
Y
Done
2–20 Maintenance and Service Guide
Troubleshooting
N
N
Flowchart 2.13—No OS Loading, Diskette Drive
Y
OS not loading
from
diskette drive.
Reseat
diskette drive.
OS
loading?
Done
N
N
Install bootable
diskette and
reboot computer.
Nonsystem
disk message?
Y
Bootable
diskette
in drive?
Y
N
Boot
from another
device?
Y
Go to
“Flowchart
2.17—Nonfunctioning Device.”
N
Diskette
drive enabled
in the Setup
utility?
Enable drive
and cold boot
computer.
Y
Y
Reset the computer.
Is diskette
drive boot
order
correct?
Refer to
Section 1.2,
“Resetting the
Computer,”
instructions.
for
Check diskette
for system files.
Try different
diskette.
Nonsystem
disk error?
N
loading?
N
OS
Y
Replace the following
components
individually, retesting
after each
replacement:
■ Diskette drive
■ System board
Y
Done
Change boot
priority using
the setup utility.
2.17—Nonfunctioning
Go to
“Flowchart
Device.”
Maintenance and Service Guide 2–21
Troubleshooting
Flowchart 2.14—No OS Loading, Optical Drive
loading from
CD-ROM or
DVD-ROM drive.
Boots from
CD or DVD?
N
Reseat
No OS
drive.
N
bootable disc.
Disc
in drive?
Install
Y
Bootable
disc in
drive?
Y
Try another
bootable disc.
N
Install bootable
disc and
reboot
computer.
Y
Done
Y
Boots from
CD or DVD?
Done
N
N
Go to
“Flowchart
Device.”
Y
Booting
from another
device?
2.17—Nonfunctioning
Reset the computer.
Y
Booting
order
correct?
N
Correct boot
order using
the setup utility.
Refer to
Section 1.2,
“Resetting the
Computer,”
instructions.
for
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
2–22 Maintenance and Service Guide
Flowchart 2.15—No Audio, Part 1
N
Tur n u p audi o
No audio.
internally or
externally.
Audio? Done
N
Troubleshooting
Y
Computer in
docking device
(if applicable)?
Y
Undock
Internal
audio?
N
Go to
“Flowchart
2.16—No Audio,
Part 2.”
Y
Go to
“Flowchart
2.16—No Audio,
Par t 2 .”
Test replacement
docking device
with new computer.
Y
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Audio? Done
N
Maintenance and Service Guide 2–23
Troubleshooting
Flowchart 2.16—No Audio, Part 2
Continued from
“Flowchart
2.15—No Audio,
Par t 1 .”
N
Audio
driver in OS
configured?
Y
N
Correct
drivers for
application?
Y
Connect to
external
speaker.
Reload
audio drivers.
Load drivers and
set configuration
in OS.
Replace audio
board and
Audio?
YN
speaker
connections
in computer
(if applicable).
Audio? Done
Replace the following components
individually, retesting after each
replacement:
YN
■ Internal speakers.
■ Audio board (if applicable).
2–24 Maintenance and Service Guide
Flowchart 2.17—Nonfunctioning Device
Nonfunctioning
device.
Reseat
device.
Unplug the nonfunctioning device from the computer
and inspect cables and plugs for bent or broken pins
Clear
CMOS.
Reattach device.
Close computer,
plug in power,
and reboot.
or other damage.
Any physical
device detected?
N
Replace hard drive.
Y
Operating System
Troubleshooting
Fix or
replace
broken item.
Go to
“Flowchart
2.9—No
(OS) Loading.”
N
Device
boots
properly?
Y
Done
Replace NIC.
If integrated NIC,
replace system
board.
Y
Replace diskette
drive.
Maintenance and Service Guide 2–25
Device
boots
properly?
Done
N
Troubleshooting
Flowchart 2.18—Nonfunctioning Keyboard
Keyboard
not operating
properly.
Connect computer
to good external
keyboard.
N
Y
Reseat internal
connector
(if applicable).
Y
External
device
works?
keyboard
Replace
system
board.
N
Keyboard
operating
properly?
Replace internal
keyboard or
cable.
Y
Keyboard
Done Done
operating
properly?
N
Replace
system
board.
2–26 Maintenance and Service Guide
Troubleshooting
Flowchart 2.19—Nonfunctioning Pointing
Device
Pointing device
not operating
properly.
Connect computer
to good external
pointing device.
N
External
device
works?
Y
Reseat internal
pointing device
connector
(if applicable).
Replace
system
board.
N
Pointing device
operating
properly?
Replace internal
pointing device
or cable.
Y
Y
Done Done
Pointing device
operating
properly?
N
Replace
system
board.
Maintenance and Service Guide 2–27
Troubleshooting
Flowchart 2.20—No Network/Modem
Connection
No network
or modem
connection.
N
Network
or modem jack
active?
Y
Digital
line?
N
Replace jack
or have jack
activated.
Y
Connect
to nondigital
line.
Y
Done
Y
Disconnect all
the computer
NIC/modem
configured
in OS?
power from
and open.
N
Reload
drivers and
reconfigure.
Network
or modem
connection
working?
N
Replace
NIC/modem
(if applicable).
Y
Reseat NIC/modem
(if applicable).
Network
or modem
connection
working?
Done
N
Replace
system
board.
2–28 Maintenance and Service Guide
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a
reference for spare part numbers.
3.1 Serial Number Location
When ordering parts or requesting information, provide the
computer serial number and model number located on the bottom
of the computer.
3
Serial Number Location
Maintenance and Service Guide 3–1
Illustrated Parts Catalog
3.2 Computer Major Components
Computer Major Components
3–2 Maintenance and Service Guide
Illustrated Parts Catalog
Table 3-1
Spare Parts: Computer Major Components
Spare Part
Item Description
1 Display assemblies (include display cable, wireless antenna boards,
and antenna cables)
15.4-inch, WXGA with BrightView
15.4-inch, WXGA antiglare
Refer to Section 3.3, “Display Assembly Subcomponents,” for
✎
display assembly internal component spare part number
information.
2 Switch cover 407827-001
3 Keyboards
Number
407842-001
407840-001
Denmark
France
French Canada
International
Italy
Korea
Norway
4 Top cover (includes TouchPad)
TouchPad bracket (not illustrated)
Display release button assembly (not illustrated) 407861-001
5 LED board (includes LED board cable) 409071-001
Maintenance and Service Guide 3–3
407856-081
407856-051
407856-121
407856-B31
407856-061
407856-AD1
407856-091
Spain
Sweden/Finland
Thailand
The United
Kingdom
The United
States
407856-071
407587-B71
407856-281
407856-031
407856-001
407823-001
407812-001
Illustrated Parts Catalog
Computer Major Components
3–4 Maintenance and Service Guide
Illustrated Parts Catalog
Table 3-1
Spare Parts: Computer Major Components (Continued)
Spare Part
Item Description
Cable Kit 407775-001
Includes:
6a
6b
6c
6d
Bluetooth module cable
USB/audio board cable
Power connector and cable
Modem connector and cable
Number
7 Bluetooth® module (includes Bluetooth
module cable)
8 Optical drives
DVD±RW and CD-RW Double Layer Combo Drive
with LightScribe and HLDS
DVD±RW and CD-RW Double Layer Combo Drive
with LightScribe
DVD/CD-RW Double Layer Combo Drive
DVD/CD-RW Combo Drive
9 PC Card assembly 407829-001
10 ExpressCard assembly 407809-001
11 Plastics Kit 407779-001
Includes:
11a
11b
11c
11d
12 Expansion port 2 bracket 407863-001
PC Card slot bezel
ExpressCard slot bezel
Hard drive cover (includes 2 captive screws)
Memory/Mini Card module compartment cover
(includes 2 captive screws)
Computer feet (8, not illustrated)
397922-001
417699-001
413102-001
413101-001
413100-001
Maintenance and Service Guide 3–5
Illustrated Parts Catalog
Computer Major Components
3–6 Maintenance and Service Guide
Illustrated Parts Catalog
Table 3-1
Spare Parts: Computer Major Components (Continued)
Spare Part
Item Description
13 945GM system board 407759-001
14 Processors (include thermal paste)
Intel Pentium M 2.0-GHz
Intel Pentium M 1.83-GHz
Intel Pentium M 1.66-GHz Dual Code
Intel Pentium M 1.66-GHz Single Code
Number
407762-001
407761-001
407760-001
407764-001
15 Fan assembly (includes thermal paste)
Heat sink assembly (includes thermal paste)
16 USB/audio board (includes USB/audio board cable) 409078-001
17 Speakers 407785-001
18 Base enclosure 407815-001
19 Battery packs
12-cell, 8.8-Amp hour
6-cell, 4.0-Amp hour
409073-001
403827-001
407835-001
407834-001
Maintenance and Service Guide 3–7
Illustrated Parts Catalog
Computer Major Components
3–8 Maintenance and Service Guide
Illustrated Parts Catalog
Table 3-1
Spare Parts: Computer Major Components (Continued)
Spare Part
Item Description
20 Hard drives (include frame and connector)
5400 rpm, 100-GB
5400 rpm, 80-GB
5400 rpm, 60-GB
5400 rpm, 40-GB
21 Memory modules, 1-DIMM
Number
409064-001
409063-001
409062-001
409061-001
PC2-5300
1024 MB
512 MB
256 MB
SD Memory Cards (not illustrated)
512 MB
256 MB
22 RTC battery (includes 2-sided tape) 407816-001
409060-001
409059-001
409058-001
PC2-4200
1024 MB
512 MB
256 MB
407767-001
407766-001
407765-001
407316-001
403573-001
Maintenance and Service Guide 3–9
Illustrated Parts Catalog
Computer Major Components
3–10 Maintenance and Service Guide
Illustrated Parts Catalog
Table 3-1
Spare Parts: Computer Major Components (Continued)
Spare Part
Item Description
23 Mini Card modules
802.11a/b/g WLAN module for use in the countries
listed below. These countries are categorized as most
of the world (MOW) 1.
Antigua &
Barbuda
Argentina
Australia
Bahamas
Barbados
Brunei
Canada
Chile
Dominican
Republic
Guam
Guatemala
Hong Kong
Panama
India
Indonesia
Malaysia
Mexico
New Zealand
Number
407576-001
Paraguay
Saudi Arabia
Ta i wa n
The United
Vietnam
States
802.11a/b/g WLAN module for use in the countries
listed below. These countries are categorized as most
of the world MOW 2.
Aruba
Austria
Azerbaijan
Bahrain
Belgium
Bermuda
Bulgaria
Cayman Islands
Columbia
Croatia
Cyprus
Czech Republic
Denmark
Egypt
Maintenance and Service Guide 3–11
El Salvador
Estonia
Finland
Fran ce
Georgia
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Lebanon
The
Philippines
Poland
Portugal
Romania
Russia
Serbia and
Montenegro
Singapore
Slovakia
Liechtenstein
Lithuania
Luxembourg
Malta
Monaco
The Netherlands
407576-002
Norway
Oman
Slovenia
South Africa
Spain
Sri Lanka
Sweden
Switzerland
Tu r ke y
The United
Kingdom
Uzbekistan
Illustrated Parts Catalog
Computer Major Components
3–12 Maintenance and Service Guide
Illustrated Parts Catalog
Table 3-1
Spare Parts: Computer Major Components (Continued)
Spare Part
Item Description
23 Mini Card modules (Continued)
802.11a/b/g WLAN module for use in the countries
listed below. These countries are categorized as the
rest of the world ROW.
China
Ecuador
Haiti
Honduras
Pakistan
Peru
Qatar
South Korea
Number
407576-003
Uruguay
Venezuela
802.11b/g WLAN module for use in the following
countries:
Jordan
Israel
Kuwait
Thailand
United Arab
Emirates
409250-004
Ukraine
Maintenance and Service Guide 3–13
Illustrated Parts Catalog
3.3 Display Assembly Subcomponents
3–14 Maintenance and Service Guide
Illustrated Parts Catalog
Table 3-2
Display Assembly Subcomponents
Spare Part Number Information
Item Description
Display Plastics Kit, includes:
1a
1b
2 Display Hinge Kit 407797-001
3 Display inverter board 407800-001
4 Display Panel Kit (includes display panel cable)
5 Wireless Antenna Kit (includes cable, transceivers,
■ Display bezel
■ Display enclosure
15.4-inch, WXGA with BrightView
15.4-inch, WXGA antiglare
and tape)
Display Label Kit (not illustrated) 409082-001
Display Screw Kit (not illustrated), includes:
■ Phillips PM2.5×7.0 screws
■ Phillips PM2.0×4.0 screws
■ Rubber screw covers
407793-001
407799-001
407798-001
410118-001
407795-001
Maintenance and Service Guide 3–15
Illustrated Parts Catalog
3.4 Plastics Kit
Table 3-3
Plastics Kit
Spare Part Number Information
Spare Part
Item Description
Plastics Kit, includes: 407779-001
1 Memory/Mini Card module compartment cover (includes 2 captive
screws, secured by C-clips)
2 Hard drive cover (includes 2 captive screws, secured by C-clips)
3 Computer feet for use on base enclosure (8)
4 ExpressCard slot bezel
5 PC Card slot bezel
3–16 Maintenance and Service Guide
Number
3.5 Cable Kit
Illustrated Parts Catalog
Table 3-4
Cable Kit
Spare Part Number Information
Spare Part
Item Description
Cable Kit, includes: 407775-001
1 TouchPad cable
2 Bluetooth module cable
3 USB/audio board cable
4 Modem connector cable
5 Power connector cable
Maintenance and Service Guide 3–17
Number
Illustrated Parts Catalog
3.6 Mass Storage Devices
3–18 Maintenance and Service Guide
Table 3-5
Mass Storage Devices
Spare Part Number Information
Item Description
1 Hard drives (include frame and connector)
5400 rpm, 100-GB
5400 rpm, 80-GB
5400 rpm, 60-GB
5400 rpm, 40-GB
2 Optical drives
Illustrated Parts Catalog
Spare Part
Number
409064-001
409063-001
409062-001
409061-001
DVD±RW and CD-RW Double Layer Combo Drive with
LightScribe and HLDS
DVD±RW and CD-RW Double Layer Combo Drive with
LightScribe
DVD/CD-RW Double Layer Combo Drive
DVD/CD-RW Combo Drive
USB digital drive (not illustrated) 364727-001
Maintenance and Service Guide 3–19
417699-001
413102-001
413101-001
413100-001
Illustrated Parts Catalog
3.7 Miscellaneous (Not Illustrated)
Table 3-6
Miscellaneous (Not Illustrated)
Spare Part Information
Spare Part
Description
Analog TV tuner 407941-001
Composite S-Video and audio cable 407939-001
DVB-T TV tuner 412175-001
DVB-T TV tuner antenna 412176-001
HP Remote Control II 407313-001
RF cable 408485-001
RF input adapter cable 407940-001
TV tuner remote control 408479-001
Number
USB infrared receiver 408843-001
3–20 Maintenance and Service Guide
Description
Illustrated Parts Catalog
Table 3-6
Miscellaneous (Not Illustrated)
Spare Part Information (Continued)
Spare Part
Number
Screw Kit (includes the following screws; refer to
Appendix C, “Screw Listing,” for more information on
specifications and usage)
■ Phillips PM3.0×6.0 Screw
■ Phillips PM3.0×3.0 screw
■ Phillips PM2.5×11.0 screw
■ Phillips PM2.5×7.0 Screw
■ Phillips PM2.5×6.0 screw
■ Black Phillips PM2.5×5.0 screw
USB travel mouse 309674-001
USB digital drive 364727-001
Wired headset with volume control 371693-001
■ Silver Phillips PM2.5×5.0 Screw
■ Phillips PM2.5×3.0 screw
■ Phillips PM2.0×6.0 Screw
■ Phillips PM2.0×4.0 Screw
■ Phillips PM2.0×3.0 Screw
■ Slotted M1.5×9.0 screw
409068-001
Maintenance and Service Guide 3–21
Illustrated Parts Catalog
Table 3-6
Miscellaneous (Not Illustrated)
Spare Part Information (Continued)
Spare Part
Description
Power supply, 65 watt 403810-001
Power cords
For use in:
Australia 403811-011
Canada, French Canada, and the United States 403811-001
Denmark 403811-081
France, Germany, and Spain 403811-021
India 403811-D61
Israel 403811-BB1
Italy 403811-061
Korea 403811-AD1
Number
The People’s Republic of China 403811-AA1
Switzerland 403811-111
Taiwan 403811-AB1
The United Kingdom 403811-031
3–22 Maintenance and Service Guide
Illustrated Parts Catalog
3.8 Sequential Part Number Listing
Table 3-7
Sequential Part Number Listing
Spare Part
Number Description
309674-001 USB travel mouse
364727-001 USB digital drive
371693-001 Wired headset with volume control
397922-001 Bluetooth module (includes Bluetooth module cable)
403573-001 SD Memory Card 256-MB
403810-001 Power supply, 65 watt
403811-001 Power cord for use in the United States
403811-011 Power cord for use in Australia
403811-021 Power cord for use internationally
403811-031 Power cord for use in the United Kingdom
403811-061 Power cord for use in Italy
403811-081 Power cord for use in Denmark
403811-111 Power cord for use in Sweden and Finland
403811-AA1 Power cord for use in the People’s Republic of China
403811-AB1 Power cord for use in Taiwan
403811-AD1 Power cord for use in Korea
403811-BB1 Power cord for use in Israel
403811-D61 Power cord for use in India
403827-001 Heat sink (includes thermal paste)
407316-001 SD Memory Card 512-MB
Maintenance and Service Guide 3–23
Illustrated Parts Catalog
Table 3-7
Sequential Part Number Listing (Continued)
Spare Part
Number Description
407576-001 802.11a/b/g WLAN Mini Card module for use in the following
MOW1 category countries:
Antigua and
Barbuda
Argentina
Australia
Bahamas
Barbados
Brunei
Canada
Chile
407576-002 802.11a/b/g WLAN Mini Card module for use in the following
MOW2 category countries:
Dominican
Republic
Guam
Guatemala
Hong Kong
Panama
India
Indonesia
Malaysia
Mexico
New Zealand
Paraguay
Saudi Arabia
Ta iw a n
The United States
Vietnam
Aruba
Austria
Azerbaijan
Bahrain
Belgium
Bermuda
Bulgaria
Cayman Islands
Columbia
Croatia
Cyprus
Czech Republic
Denmark
Egypt
El Salvador
Estonia
Finland
France
3–24 Maintenance and Service Guide
Georgia
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Lebanon
The Philippines
Poland
Portugal
Romania
Russia
Serbia and
Montenegro
Singapore
Slovakia
Liechtenstein
Lithuania
Luxembourg
Malta
Monaco
The Netherlands
Norway
Oman
Slovenia
South Africa
Spain
Sri Lanka
Sweden
Switzerland
Tu rk ey
The United
Kingdom
Uzbekistan
Illustrated Parts Catalog
Table 3-7
Sequential Part Number Listing (Continued)
Spare Part
Number Description
407576-003 802.11a/b/g WLAN Mini Card module for use in the following
ROW category countries:
China
Ecuador
Haiti
Honduras
407759-001 945GM system board
407760-001 Intel Pentium M 1.66-GHz Dual Code processor (include
thermal paste)
407761-001 Intel Pentium M 1.83-GHz processor (include thermal paste)
407762-001 Intel Pentium M 2.0-GHz processor (include thermal paste)
407764-001 Intel Pentium M 1.66-GHz Single Code processor (include
thermal paste)
407765-001 1-DIMM, PC2-4200 256 MB memory module
Pakistan
Per u
Qatar
South Korea
Uruguay
Venezuela
407766-001 1-DIMM, PC2-4200 512 MB memory module
407767-001 1-DIMM, PC2-4200 1024 MB memory module
407775-001 Cable Kit
407779-001 Plastics Kit
407781-001 Rubber Pad Kit
407785-001 Speakers
407793-001 Display Plastics Kit
407795-001 Display Screw Kit
407797-001 Display HInge Kit
407798-001 Display Panel Kit for use with antiglare displays
407799-001 Display Panel Kit for use with BrightView displays
Maintenance and Service Guide 3–25
Illustrated Parts Catalog
Table 3-7
Sequential Part Number Listing (Continued)
Spare Part
Number Description
407800-001 Display inverter board
407800-001 Display inverter board
407809-001 ExpressCard assembly
407812-001 TouchPad bracket
407815-001 Base enclosure
407816-001 RTC battery (includes 2-sided tape)
407821-001 Bracket Kit
407823-001 Top cover (includes TouchPad)
407827-001 Switch cover
407829-001 PC Card assembly
407834-001 6-cell, 4.0-Amp hour battery pack
407835-001 12-cell, 8.8-Amp hour battery pack
407840-001 15.4-inch, WXGA antiglare display assembly (includes display
cable, wireless antenna boards, and antenna cables)
407842-001 15.4-inch, WXGA with BrightView display assembly (includes
display cable, wireless antenna boards, and antenna cables)
407856-001 Keyboard for use in The United States
407856-031 Keyboard for use in The United Kingdom
407856-051 Keyboard for use in France
407856-061 Keyboard for use in Italy
407856-071 Keyboard for use in Spain
407856-081 Keyboard for use in Denmark
407856-091 Keyboard for use in Norway
3–26 Maintenance and Service Guide
Table 3-7
Sequential Part Number Listing (Continued)
Spare Part
Number Description
407856-121 Keyboard for use in French Canada
407856-281 Keyboard for use in Thailand
407856-AD1 Keyboard for use in Korea
407856-B31 Keyboard for use internationally
407856-B71 Keyboard for use in Sweden and Finland
407861-001 Display release button assembly
407863-001 Expansion port 2 bracket
407939-001 Composite S-Video and audio cable
407940-001 RF input adapter cable
407941-001 Analog TV tuner
408479-001 TV tuner remote control
Illustrated Parts Catalog
408485-001 RF cable
408843-001 USB infrared receiver
409058-001 1-DIMM, PC2-5300 256 MB memory module
409059-001 1-DIMM, PC2-5300 512 MB memory module
409060-001 1-DIMM, PC2-5300 1024 MB memory module
409061-001 5400-RPM, 40-GB hard drive (includes frame and connector)
409062-001 5400-RPM, 60-GB hard drive (includes frame and connector)
409063-001 5400-RPM, 80-GB hard drive (includes frame and connector)
409064-001 5400-RPM, 100-GB hard drive (includes frame and connector)
409068-001 Screw Kit
409071-001 LED board for use with full-featured models (includes
LED board cable)
Maintenance and Service Guide 3–27
Illustrated Parts Catalog
Table 3-7
Sequential Part Number Listing (Continued)
Spare Part
Number Description
409073-001 Fan assembly (includes thermal paste)
409078-001 USB/audio board for use with full-featured models (includes
USB/audio board cable)
409082-001 Display Label Kit
409250-004 802.11b/g WLAN Mini Card module
Israel
Jordan
Kuwait
410118-001 Wireless antenna transceivers and cables (includes tape)
412175-001 DVB-T TV tuner
412176-001 DVB-T TV tuner antenna
413100-001 DVD/CD-RW Combo Drive
Thailand
United Arab
Emirates
Ukraine
413101-001 DVD±RW and CD-RW Double Layer Combo Drive
413102-001 DVD/CD-RW Double Layer Combo Drive with LightScribe
417699-001 DVD/CD-RW Double Layer Combo Drive with LightScribe
and HLDS
3–28 Maintenance and Service Guide
Removal and Replacement
This chapter provides essential information for proper and
safe removal and replacement service.
4.1 Tools Required
You will need the following tools to complete the removal and
replacement procedures:
■ Magnetic screwdriver
■ Phillips P0 screwdriver
■ Flat-bladed screwdriver
■ Tool kit—includes connector removal tool, loopback plugs,
and case utility tool
4
Preliminaries
Maintenance and Service Guide 4–1
Removal and Replacement Preliminaries
4.2 Service Considerations
The following sections include some of the considerations
that you should keep in mind during disassembly and assembly
procedures.
As you remove each subassembly from the computer, place
✎
the subassembly (and all accompanying screws) away from
the work area to prevent damage.
Plastic Parts
Using excessive force during disassembly and reassembly can
damage plastic parts. Use care when handling the plastic parts.
Apply pressure only at the points designated in the maintenance
instructions.
Cables and Connectors
CAUTION: When servicing the computer, ensure that cables are
Ä
placed in their proper locations during the reassembly process.
Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage.
Apply only the tension required to unseat or seat the cables
during removal and insertion. Handle cables by the connector
whenever possible. In all cases, avoid bending, twisting, or
tearing cables. Ensure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or
replaced. Handle flex cables with extreme care; these cables
tear easily.
4–2 Maintenance and Service Guide
Removal and Replacement Preliminaries
4.3 Preventing Damage to Removable Drives
Removable drives are fragile components that must be handled
with care. To prevent damage to the computer, damage to a
removable drive, or loss of information, observe the following
precautions:
■ Before removing or inserting a hard drive, shut down the
computer. If you are unsure whether the computer is off or
in hibernation, turn the computer on, and then shut it down
through the operating system.
■ Before removing a diskette drive or optical drive, ensure that
a diskette or disc is not in the drive and ensure that the optical
drive tray is closed.
■ Before handling a drive, ensure that you are discharged of
static electricity. While handling a drive, avoid touching the
connector.
■ Handle drives on surfaces covered with at least one inch of
shock-proof foam.
■ Avoid dropping drives from any height onto any surface.
■ After removing a hard drive, an optical drive, or a diskette
drive, place it in a static-proof bag.
■ Avoid exposing a hard drive to products that have magnetic
fields, such as monitors or speakers.
■ Avoid exposing a drive to temperature extremes or liquids.
■ If a drive must be mailed, place the drive in a bubble pack
mailer or other suitable form of protective packaging and label
the package “FRAGILE: Handle With Care.”
Maintenance and Service Guide 4–3
Removal and Replacement Preliminaries
4.4 Preventing Electrostatic Damage
Many electronic components are sensitive to electrostatic
discharge (ESD). Circuitry design and structure determine the
degree of sensitivity. Networks built into many integrated circuits
provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt
silicon junctions.
A sudden discharge of static electricity from a finger or other
conductor can destroy static-sensitive devices or microcircuitry.
Often the spark is neither felt nor heard, but damage occurs.
An electronic device exposed to electrostatic discharge may not
be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then
degrade in the internal layers, reducing its life expectancy.
4–4 Maintenance and Service Guide
Removal and Replacement Preliminaries
4.5 Packaging and Transporting Precautions
Use the following grounding precautions when packaging and
transporting equipment:
■ To avoid hand contact, transport products in static-safe
containers, such as tubes, bags, or boxes.
■ Protect all electrostatic-sensitive parts and assemblies with
conductive or approved containers or packaging.
■ Keep electrostatic-sensitive parts in their containers until
the parts arrive at static-free workstations.
■ Place items on a grounded surface before removing items
from their containers.
■ Always be properly grounded when touching a sensitive
component or assembly.
■ Store reusable electrostatic-sensitive parts from assemblies
in protective packaging or nonconductive foam.
■ Use transporters and conveyors made of antistatic belts and
roller bushings. Ensure that mechanized equipment used for
moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not
possible, use an ionizer to dissipate electric charges.
Maintenance and Service Guide 4–5
Removal and Replacement Preliminaries
4.6 Workstation Precautions
Use the following grounding precautions at workstations:
■ Cover the workstation with approved static-shielding material
(refer to
■ Use a wrist strap connected to a properly grounded work
surface and use properly grounded tools and equipment.
■ Use conductive field service tools such as cutters,
screwdrivers, and vacuums.
■ When fixtures must directly contact dissipative surfaces, use
fixtures made only of static-safe materials.
■ Keep the work area free of nonconductive materials such
as ordinary plastic assembly aids and Styrofoam.
■ Handle electrostatic-sensitive components, parts, and
assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
■ Avoid contact with pins, leads, or circuitry.
■ Turn off power and input signals before inserting or removing
connectors or test equipment.
Table 4-2, “Static-Shielding Materials”).
4.7 Grounding Equipment and Methods
Grounding equipment must include either a wrist strap or a
foot strap at a grounded workstation.
■ When seated, wear a wrist strap connected to a grounded
system. Wrist straps are flexible straps with a minimum of
one megohm ±10% resistance in the ground cords. To provide
proper ground, wear a strap snugly against the skin at all times.
On grounded mats with banana-plug connectors, use alligator
clips to connect a wrist strap.
4–6 Maintenance and Service Guide
Removal and Replacement Preliminaries
■ When standing, use foot straps and a grounded floor mat.
Foot straps (heel, toe, or boot straps) can be used at standing
workstations and are compatible with most types of shoes
or boots. On conductive floors or dissipative floor mats, use
foot straps on both feet with a minimum of one megohm
resistance between the operator and ground. To be effective,
the conductive strips must be worn in contact with the skin.
Other grounding equipment recommended for use in preventing
electrostatic damage includes:
■ Antistatic tape
■ Antistatic smocks, aprons, and sleeve protectors
■ Conductive bins and other assembly or soldering aids
■ Nonconductive foam
■ Conductive tabletop workstations with ground cords of
one megohm resistance
■ Static-dissipative tables or floor mats with hard ties to
the ground
■ Field service kits
■ Static awareness labels
■ Material-handling packages
■ Nonconductive plastic bags, tubes, or boxes
■ Metal tote boxes
■ Electrostatic voltage levels and protective materials
Maintenance and Service Guide 4–7
Removal and Replacement Preliminaries
Table 4-1 shows how humidity affects the electrostatic voltage
levels generated by different activities.
Table 4 - 1
Typical Electrostatic Voltage Levels
Relative Humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
A product can be degraded by as little as 700 V.
✎
Table 4-2 lists the shielding protection provided by antistatic
bags and floor mats.
Table 4-2
Static-Shielding Materials
Material Use Voltage Protection Level
Antistatic plastic Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
4–8 Maintenance and Service Guide
5
Removal and Replacement
Procedures
This chapter provides removal and replacement procedures.
There are as many as 93 screws, in 12 different sizes, that may
have to be removed, replaced, or loosened when servicing the
computer. Make special note of each screw size and location
during removal and replacement.
Refer to Appendix C, “Screw Listing,” for detailed information
on screw sizes, locations, and usage.
Maintenance and Service Guide 5–1
Removal and Replacement Procedures
5.1 Serial Number
Report the computer serial number to HP when requesting
information or ordering spare parts. The serial number is
located on the bottom of the computer.
Serial Number Location
5–2 Maintenance and Service Guide
Removal and Replacement Procedures
5.2 Disassembly Sequence Chart
Use the chart below to determine the section number to be
referenced when removing computer components.
Disassembly Sequence Chart
Section Description
5.3 Preparing the Computer for
Disassembly
Battery pack 0
5.4 Hard Drive 2 loosened to remove the
5.5 Computer Feet 0
5.6 Memory Module 1 loosened to remove the
5.7 Mini Card Module 0
To prevent an unresponsive system and the display of a
Å
warning message, install only a Mini Card device
authorized for use in your computer by the governmental
agency that regulates wireless devices in your country. If
you install a device and then receive a warning message,
remove the device to restore computer functionality. Then
contact Customer Care.
5.8 RTC Batter y 0
# of Screws Removed
hard drive cover
4 to disassemble the
hard drive
memory/Mini Card module
compartment cover,
Maintenance and Service Guide 5–3
Removal and Replacement Procedures
Disassembly Sequence Chart (Continued)
Section Description
5.9 Optical Drive 1 to remove the optical drive,
5.10 Switch Cover 2
5.11 Keyboard 4
5.12 Display Assembly 6 to remove the display
5.13 Base Enclosure 18
5.14 Bluetooth Module 2
5.15 System Board 4
5.16 Display Release Button
Assembly
5.17 LED Board 2
5.18 Fan/Heat Sink Assembly 10
# of Screws Removed
2 to remove the optical drive
bracket
assembly
6 to remove the display bezel
2 to remove the display hinge
base covers
4 to remove the display panel
2 to remove the display
release hook
4 to remove each display
hinge
1 to remove each wireless
antenna transceiver
6
5.19 Processor 1 loosened
5.20 PC Card Assembly 2
5.21 ExpressCard Assembly 2
5–4 Maintenance and Service Guide
Removal and Replacement Procedures
5.3 Preparing the Computer for Disassembly
Before you begin any removal or installation procedures:
1. Shut down the computer. If you are unsure whether the
computer is off or in hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power cord.
Battery Pack Spare Part Number Information
12-cell, 8.8-Amp hour
6-cell, 4.0-Amp hour
407835-001
407834-001
Maintenance and Service Guide 5–5
Removal and Replacement Procedures
4. Remove the battery pack by following these steps:
a. Turn the computer upside down with the front
toward you.
b. Slide the battery pack release latch 1 to the left. (The
battery pack disengages from the computer.)
c. Lift the front edge of the battery pack 2 and swing it back
to remove it.
Removing the Battery Pack
Reverse the above procedure to install the battery pack.
5–6 Maintenance and Service Guide
5.4 Hard Drive
Hard Drive Spare Part Number Information
Removal and Replacement Procedures
5400 rpm, 100-GB
5400 rpm, 80-GB
5400 rpm, 60-GB
5400 rpm, 40-GB
1. Prepare the computer for disassembly (refer to Section 5.3).
2. Loosen the two Phillips PM2.5×5.0 captive screws 1 that
secure the hard drive cover to the computer.
3. Lift the rear edge of the hard drive cover 2, and then swing it
up and forward and remove it.
The hard drive cover is included in the Plastics Kit, spare part
✎
number 415691-001.
409064-001
409063-001
409062-001
409061-001
Removing the Hard Drive Cover
Maintenance and Service Guide 5–7
Removal and Replacement Procedures
4. Slide the hard drive 1 to the right, and then lift the hard
drive 2 from the hard drive bay.
Removing the Hard Drive
5–8 Maintenance and Service Guide
Removal and Replacement Procedures
5. Remove the four Phillips PM3.0×4.0 hard drive frame
screws 1 that secure the hard drive frame to the hard drive.
6. Slide the hard drive 2 away from the hard drive to remove it.
Removing the Hard Drive Frame
Reverse the above procedure to reassemble and install the
hard drive.
Maintenance and Service Guide 5–9
Removal and Replacement Procedures
5.5 Computer Feet
The computer feet are adhesive-backed rubber pads. The feet are
included in the Plastics Kit, spare part number 415691-001.
There are two additional computer feet that are installed on the
✎
12-cell battery pack. These additional feet are not depicted in
the following image.
Replacing the Computer Feet
5–10 Maintenance and Service Guide
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